Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 25, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nov 24, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Overview Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage of the customer journey. This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities. Responsibilities Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors). Drive adoption, retention, and expansion through value-based relationship management. Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience. Identify upsell opportunities and support value realization across the customer lifecycle. Maintain a structured, consultative approach to customer engagement and governance of accounts. Qualifications 3-5+ years of experience in Customer Success within a SaaS environment. Proven track record of managing key accounts and driving renewals. Strong communication and relationship-building skills. Experience onboarding and training customers. Beneficial Experience working in a scale-up business. A stable career record and documented success in Construction Technology. Other notes: The content previously included testimonial sections and contact details that are not relevant to the job description. They have been removed to maintain a concise, professional posting.
Nov 24, 2025
Full time
Overview Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage of the customer journey. This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities. Responsibilities Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors). Drive adoption, retention, and expansion through value-based relationship management. Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience. Identify upsell opportunities and support value realization across the customer lifecycle. Maintain a structured, consultative approach to customer engagement and governance of accounts. Qualifications 3-5+ years of experience in Customer Success within a SaaS environment. Proven track record of managing key accounts and driving renewals. Strong communication and relationship-building skills. Experience onboarding and training customers. Beneficial Experience working in a scale-up business. A stable career record and documented success in Construction Technology. Other notes: The content previously included testimonial sections and contact details that are not relevant to the job description. They have been removed to maintain a concise, professional posting.
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 26th January Location: EE Truro contact centre, Calnick street, TR1 2JQ Whats in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncappedmonthlycommission scheme Online GP Giving you access to a GP via telephone or video 24/7 for both you and yo click apply for full job details
Nov 24, 2025
Full time
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 26th January Location: EE Truro contact centre, Calnick street, TR1 2JQ Whats in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncappedmonthlycommission scheme Online GP Giving you access to a GP via telephone or video 24/7 for both you and yo click apply for full job details
Overview Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects-including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we're on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure. Role Overview We are seeking a proactive and solutions-driven Client Relationship Manager with experience in natural catastrophe insurance. The ideal candidate will excel in managing client relationships, analysing data to identify trends, and supporting our clients in getting the most out of our product, whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships, and being a bridge between clients/markets needs and internal product development. You will collaborate with our sales team supporting clients' queries during the sales process, and with internal stakeholders to ensure clients maximise the use of our products and capabilities, and partner with clients to resolve issues. Location London or remote in the UK (if remote, travel to the London office 1x a month will be required) Hours Full time or part time (3-4 days / week possible) Reports to COO Company benefits Flexibility Paid travel to the London office (if you are not based a commutable distance from London) 25 days holiday + Bank Holidays Option for term-time off Company pension Private medical insurance Key Responsibilities Nurture Client Relationships: Onboard, train and collaborate with our clients to ensure customer satisfaction and maximise product usage. Proactively monitor client relationships to identify and resolve issues early, ensuring consistently high client satisfaction and engagement. Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands. Drive product adoption & Usage.Embed product in their workflow. Monitor Usage Metrics, engagement, and proactively reducing churn risk. Training and Reports: Provide user training, analyse customer usage, introduce new functionalities, and advise on market trends. Identify usage inefficiencies and implement plans to improve underperformance or drive positive change. Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients' needs to support future product development. Support the sales process as a technical expert on clients' calls and questionnaires. Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements. Manage timely and clear communication with clients regarding system upgrades, user access, and product roadmap changes. Identify Opportunities: Spot up-sell and cross-sell opportunities. Skills and Experience Demonstrable experience in client success /account management roles in a relevant organisation (ideally risk management, insurance, or tech, SaaS, DaaS, etc.) 3+ years of experience working within catastrophe modelling, insure tech, and risk modelling environments Excellent communication skills with strong attention to detail and good listening skills Proactive Attitude: Solutions-oriented approach to solving client challenges. Ability to analyse and summarise large data sets to drive strategic decision-making Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry. Experience within a tech / Insure tech / SaaS / DaaS start-up is desirable Contact us Interested in working together? We're only a few clicks away.
Nov 23, 2025
Full time
Overview Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects-including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we're on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure. Role Overview We are seeking a proactive and solutions-driven Client Relationship Manager with experience in natural catastrophe insurance. The ideal candidate will excel in managing client relationships, analysing data to identify trends, and supporting our clients in getting the most out of our product, whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships, and being a bridge between clients/markets needs and internal product development. You will collaborate with our sales team supporting clients' queries during the sales process, and with internal stakeholders to ensure clients maximise the use of our products and capabilities, and partner with clients to resolve issues. Location London or remote in the UK (if remote, travel to the London office 1x a month will be required) Hours Full time or part time (3-4 days / week possible) Reports to COO Company benefits Flexibility Paid travel to the London office (if you are not based a commutable distance from London) 25 days holiday + Bank Holidays Option for term-time off Company pension Private medical insurance Key Responsibilities Nurture Client Relationships: Onboard, train and collaborate with our clients to ensure customer satisfaction and maximise product usage. Proactively monitor client relationships to identify and resolve issues early, ensuring consistently high client satisfaction and engagement. Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands. Drive product adoption & Usage.Embed product in their workflow. Monitor Usage Metrics, engagement, and proactively reducing churn risk. Training and Reports: Provide user training, analyse customer usage, introduce new functionalities, and advise on market trends. Identify usage inefficiencies and implement plans to improve underperformance or drive positive change. Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients' needs to support future product development. Support the sales process as a technical expert on clients' calls and questionnaires. Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements. Manage timely and clear communication with clients regarding system upgrades, user access, and product roadmap changes. Identify Opportunities: Spot up-sell and cross-sell opportunities. Skills and Experience Demonstrable experience in client success /account management roles in a relevant organisation (ideally risk management, insurance, or tech, SaaS, DaaS, etc.) 3+ years of experience working within catastrophe modelling, insure tech, and risk modelling environments Excellent communication skills with strong attention to detail and good listening skills Proactive Attitude: Solutions-oriented approach to solving client challenges. Ability to analyse and summarise large data sets to drive strategic decision-making Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry. Experience within a tech / Insure tech / SaaS / DaaS start-up is desirable Contact us Interested in working together? We're only a few clicks away.
Company Description Three Retail Customer Advisor Location: Brentwood Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance Working Hours: 24 hours across 4-5 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. At Three, we offer a range of benefits: A free staff handset + unlimited sim card 4.5% employer pension contribution Life assurance Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata) As a bonus, within retail, you will also receive: A Tastecard membership Money to spend with Uber Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme Opportunity to win 'Three Celebrates' monthly and annual awards What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid 'personal' days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Nov 21, 2025
Full time
Company Description Three Retail Customer Advisor Location: Brentwood Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance Working Hours: 24 hours across 4-5 days per week, including weekends on a rotation basis Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. Key Responsibilities: Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly. Qualifications It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include: Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. Additional Information We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being. At Three, we offer a range of benefits: A free staff handset + unlimited sim card 4.5% employer pension contribution Life assurance Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata) As a bonus, within retail, you will also receive: A Tastecard membership Money to spend with Uber Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme Opportunity to win 'Three Celebrates' monthly and annual awards What we offer We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid 'personal' days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. Need to know We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Are you an experienced Recruitment Manager or Team Leader, looking for a company that offers a fantastic career? Would you like to work for an award winning company based close to Bury town centre? As well as brilliant training and career prospects, the role offers a starting salary of up to £35,000, an OTE of £60,000+ and amazing benefits including a bonus scheme and profit share, holidays that increase to 29 days PLUS your birthday, free parking, company pension, healthcare, and an early Friday finish. We are an award winning recruitment business, established for over 45 years, proud holders of Investors in People Gold (only 7% of UK companies with Investors in People achieve this). We focus on organic growth and employee development, offering extensive training and opportunities to progress. At Jobwise, you will be part of a supportive, fun, and high performing sales team where no two days are the same. If you're looking for more than just a job and want a fast paced, exciting career with real progression, this could be the perfect role for you. About the Role As an experienced Recruitment Manager or Team leader, we're looking for someone who can build, motivate, manage and develop a team for a new branch of an established recruitment company. You'll be developing the branch's client base, building strong client relationships and delivering high level service to both clients and candidates, dealing with permanent and temporary roles in the commercial sector. The role involves business to business (B2B) sales, primarily focusing on relationship selling and consultative selling. You'll be selling both the candidate to a client company and the job to the candidate. Key Responsibilities: Work with a senior management team to drive continued business growth and ensure the smooth day to day running of the branch Recruit, manage and develop a team of sales and support staff Motivate and organise team towards success on a daily basis Manage and grow a busy temporary and permanent multi sector client base across the North West, managing your own client base as well as assisting the team to manage their customers Motivate and organise team towards success on a daily basis Regularly meet with new and existing clients to build relationships and understand their business needs Help own and develop a candidate talent pool that suits the needs of your hiring clients Work with the team to achieve agreed KPIs in sales and recruitment performance Develop knowledge of the local market including attending networking events Manage the Brand with both internal and external promotion of Jobwise culture Liaise with the directors and finance team to ensure all relevant financial information is used to optimise sales Who We're Looking For An experienced Recruitment Manager or Recruitment Team Leader, looking for a new challenge A motivational leader with the ability to build, train and develop new teams Commercially aware with the ability to highlight, win, develop and retain business Confident, resilient, and motivated by achieving results Excellent communicator with empathy and strong active listening skills Able to act as a trusted advisor, focusing on long term success rather than short term transactions Strong team player who puts colleagues and customers first Organised, adaptable, and able to manage multiple deadlines Willing to develop strategic skills such as industry knowledge, data analysis, and technological proficiency A full UK driving licence and your own transport is essential to visit customer sites What You'll Get A basic salary of up to £35,000, depending on experience An OTE of £60,000 + 24 days holiday + Bank Holidays (rising to 29 with service) Your birthday off as an extra day Monthly commission Quarterly and annual bonus scheme Profit share Generous pension including life assurance Healthcare scheme Attendance bonus Excellent career prospects Regular incentives, competitions, and team building events A fully paid day each year to support a charity of your choice No weekends or late nights - enjoy a healthy work/life balance An early Friday finish Ready to move your recruitment career to the next stage? Send us your CV today! To see what life at Jobwise is like, check out our Facebook page for the latest updates, tips, and behind the scenes insights. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Nov 21, 2025
Full time
Are you an experienced Recruitment Manager or Team Leader, looking for a company that offers a fantastic career? Would you like to work for an award winning company based close to Bury town centre? As well as brilliant training and career prospects, the role offers a starting salary of up to £35,000, an OTE of £60,000+ and amazing benefits including a bonus scheme and profit share, holidays that increase to 29 days PLUS your birthday, free parking, company pension, healthcare, and an early Friday finish. We are an award winning recruitment business, established for over 45 years, proud holders of Investors in People Gold (only 7% of UK companies with Investors in People achieve this). We focus on organic growth and employee development, offering extensive training and opportunities to progress. At Jobwise, you will be part of a supportive, fun, and high performing sales team where no two days are the same. If you're looking for more than just a job and want a fast paced, exciting career with real progression, this could be the perfect role for you. About the Role As an experienced Recruitment Manager or Team leader, we're looking for someone who can build, motivate, manage and develop a team for a new branch of an established recruitment company. You'll be developing the branch's client base, building strong client relationships and delivering high level service to both clients and candidates, dealing with permanent and temporary roles in the commercial sector. The role involves business to business (B2B) sales, primarily focusing on relationship selling and consultative selling. You'll be selling both the candidate to a client company and the job to the candidate. Key Responsibilities: Work with a senior management team to drive continued business growth and ensure the smooth day to day running of the branch Recruit, manage and develop a team of sales and support staff Motivate and organise team towards success on a daily basis Manage and grow a busy temporary and permanent multi sector client base across the North West, managing your own client base as well as assisting the team to manage their customers Motivate and organise team towards success on a daily basis Regularly meet with new and existing clients to build relationships and understand their business needs Help own and develop a candidate talent pool that suits the needs of your hiring clients Work with the team to achieve agreed KPIs in sales and recruitment performance Develop knowledge of the local market including attending networking events Manage the Brand with both internal and external promotion of Jobwise culture Liaise with the directors and finance team to ensure all relevant financial information is used to optimise sales Who We're Looking For An experienced Recruitment Manager or Recruitment Team Leader, looking for a new challenge A motivational leader with the ability to build, train and develop new teams Commercially aware with the ability to highlight, win, develop and retain business Confident, resilient, and motivated by achieving results Excellent communicator with empathy and strong active listening skills Able to act as a trusted advisor, focusing on long term success rather than short term transactions Strong team player who puts colleagues and customers first Organised, adaptable, and able to manage multiple deadlines Willing to develop strategic skills such as industry knowledge, data analysis, and technological proficiency A full UK driving licence and your own transport is essential to visit customer sites What You'll Get A basic salary of up to £35,000, depending on experience An OTE of £60,000 + 24 days holiday + Bank Holidays (rising to 29 with service) Your birthday off as an extra day Monthly commission Quarterly and annual bonus scheme Profit share Generous pension including life assurance Healthcare scheme Attendance bonus Excellent career prospects Regular incentives, competitions, and team building events A fully paid day each year to support a charity of your choice No weekends or late nights - enjoy a healthy work/life balance An early Friday finish Ready to move your recruitment career to the next stage? Send us your CV today! To see what life at Jobwise is like, check out our Facebook page for the latest updates, tips, and behind the scenes insights. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer's adoption on an ongoing basis. Risk Identification and Mitigation: You'll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You'll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers' organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Nov 21, 2025
Full time
About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer's adoption on an ongoing basis. Risk Identification and Mitigation: You'll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You'll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You'll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers' organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you're able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 3+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
About incident.io incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net new enterprise customers, ensuring a smooth transition to incident.io while delivering in depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast paced start up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k
Nov 21, 2025
Full time
About incident.io incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net new enterprise customers, ensuring a smooth transition to incident.io while delivering in depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast paced start up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k
Join Arctic Shores and help transform how organisations hire in the AI era. At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do - not just what they've done. Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles - from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams. Across every context, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI driven world - learning agility, problem solving, and adaptability. As AI accelerates change in the world of work, hiring transformation has never been more urgent - and that's where you come in. The opportunity: Enterprise Customer Success Manager As we continue to scale across enterprise and mid market clients, we're looking for an Enterprise Customer Success Manager to help our customers adopt modern, data driven hiring approaches - and translate that value into commercial success. Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era. You'll manage a portfolio of our most complex enterprise partners and high growth potential mid market accounts - helping them adopt a behavioural science led approach to hiring across their organisations and achieve measurable ROI. By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you'll ensure Arctic Shores becomes a critical part of how they identify talent for the future. This role is ideal for someone who loves value led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship building. Why this role might be a great fit for you At Arctic Shores, we hire for potential - not just experience. We know that skills can be learned, and that diverse perspectives make us stronger. This role may be a great fit for you if you've built your skills in customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles or something different altogether! What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes. You'll thrive in this role if you: Excel at navigating complex stakeholder landscapes and are great at building alignment, commitment, and momentum across different groups with competing priorities Are a clear, confident communicator comfortable engaging senior stakeholders across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions Are commercially confident and comfortable owning renewals, builing proposals, and spotting/scoping expansion opportunities and keeping up momentum to get projects and deals over the line Can think critically about how to drive adoption of new tools and ways of working across organisations and know how to connect value and adoption to commercial results Love consultative, solution focused work - diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders Thrive in a fast paced, agile environment where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice Have a genuine interest in psychology, talent strategy, or how organisations make better hiring decisions, even if you're not a subject matter expert yet Get energy from operating in a fast moving, agile environment where you have autonomy and clear accountability for outcomes Care deeply about fairness, inclusivity, and improving the world of work If most or all of that sounds like you even if you're not from a customer success background don't let that stop you applying. Our revenue teams are made up of people who've joined from policing, professional sport, hospitality, HR, academia, and more. If you bring the right commercial mindset, curiosity, and relationship building skill, you'll feel right at home. What you'll actually do As an Enterprise Customer Success Manager, you will: Drive adoption, utilisation, and measurable ROI across a portfolio of enterprise and mid market customers - ensuring they achieve meaningful, sustained outcomes. This is the foundation of your commercial success and a key driver of your NRR and GRR performance. Act as a trusted advisor to senior stakeholders in Talent Acquisition, HR, and the wider business - shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment. Own renewals and expansion opportunities end to end, using value based conversations, compelling proposals, and strategic negotiation to deliver revenue growth, protect retention, and unlock new areas of impact. Proactively identify risks and opportunities by analysing customer data, usage patterns, and engagement signals - enabling early intervention and strong performance across portfolio health and adoption metrics. Diagnose challenges and design solutions that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores' footprint across customer organisations. Forecast confidently and accurately, maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment. Create customer advocates, collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem - contributing to advocacy and referenceability goals. Work cross functionally with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value - ensuring customer insight shapes product strategy, delivery models, and future growth. Finally, you'll live and breath the Arctic Shores values: Make a difference - We can't change everything. But can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society. Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further. Explore, always - Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer's spirit, we break new ground. If this sounds like the challenge you've been waiting for, we can't wait to hear from you. Applying for the role In an AI enabled world, transferable skills, learning agility, and adaptability matter as much as - if not more than - experience. If this job description excites you but your background doesn't perfectly match, we'd still love to hear from you. Our hiring process might be a little different to what you've experienced before. Here's what to expect: Take our assessment, which evaluates "skill enablers" - the cognitive and personality traits that show how you're likely to think, learn, and interact at work Answer a few short questions in an asychronous video interview we want to know more about what gets you excited about this role and give you a chance to showcase some of your transferable skills Upload your CV - we need this for contact information and to give us a flavour of your background but really we're less interested in its contents than we are in the answer to your questions and what we learn about your potential from our assessment From there, we'll invite you to a 30 minute coffee chat with our Head of Customer Success or CRO to talk about your ambitions, values, and how you like to work, and to give you a chance to ask any questions before completing our final competency based interview in person where we'll ask you to complete a few short tasks to showcase your skills. Have questions before you apply? Feel free to reach out to Jess, our Head of Customer Success, on LinkedIn. Applications will close at 10am on Monday 1st December. Here's what you'll get at Arctic Shores: Competitive salary ranging from £50k to £55k+ annual bonus 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Private medical and mental health cover, as well as 2 mental wellbeing days each year Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Hybrid working and Core working hours, giving you flexibility to shape work around your life Enhanced Parental Leave Fertility support Company sick pay Training budget Share Options scheme Cycle2Work scheme Length of service awards . click apply for full job details
Nov 21, 2025
Full time
Join Arctic Shores and help transform how organisations hire in the AI era. At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do - not just what they've done. Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles - from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams. Across every context, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI driven world - learning agility, problem solving, and adaptability. As AI accelerates change in the world of work, hiring transformation has never been more urgent - and that's where you come in. The opportunity: Enterprise Customer Success Manager As we continue to scale across enterprise and mid market clients, we're looking for an Enterprise Customer Success Manager to help our customers adopt modern, data driven hiring approaches - and translate that value into commercial success. Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era. You'll manage a portfolio of our most complex enterprise partners and high growth potential mid market accounts - helping them adopt a behavioural science led approach to hiring across their organisations and achieve measurable ROI. By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you'll ensure Arctic Shores becomes a critical part of how they identify talent for the future. This role is ideal for someone who loves value led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship building. Why this role might be a great fit for you At Arctic Shores, we hire for potential - not just experience. We know that skills can be learned, and that diverse perspectives make us stronger. This role may be a great fit for you if you've built your skills in customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles or something different altogether! What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes. You'll thrive in this role if you: Excel at navigating complex stakeholder landscapes and are great at building alignment, commitment, and momentum across different groups with competing priorities Are a clear, confident communicator comfortable engaging senior stakeholders across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions Are commercially confident and comfortable owning renewals, builing proposals, and spotting/scoping expansion opportunities and keeping up momentum to get projects and deals over the line Can think critically about how to drive adoption of new tools and ways of working across organisations and know how to connect value and adoption to commercial results Love consultative, solution focused work - diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders Thrive in a fast paced, agile environment where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice Have a genuine interest in psychology, talent strategy, or how organisations make better hiring decisions, even if you're not a subject matter expert yet Get energy from operating in a fast moving, agile environment where you have autonomy and clear accountability for outcomes Care deeply about fairness, inclusivity, and improving the world of work If most or all of that sounds like you even if you're not from a customer success background don't let that stop you applying. Our revenue teams are made up of people who've joined from policing, professional sport, hospitality, HR, academia, and more. If you bring the right commercial mindset, curiosity, and relationship building skill, you'll feel right at home. What you'll actually do As an Enterprise Customer Success Manager, you will: Drive adoption, utilisation, and measurable ROI across a portfolio of enterprise and mid market customers - ensuring they achieve meaningful, sustained outcomes. This is the foundation of your commercial success and a key driver of your NRR and GRR performance. Act as a trusted advisor to senior stakeholders in Talent Acquisition, HR, and the wider business - shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment. Own renewals and expansion opportunities end to end, using value based conversations, compelling proposals, and strategic negotiation to deliver revenue growth, protect retention, and unlock new areas of impact. Proactively identify risks and opportunities by analysing customer data, usage patterns, and engagement signals - enabling early intervention and strong performance across portfolio health and adoption metrics. Diagnose challenges and design solutions that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores' footprint across customer organisations. Forecast confidently and accurately, maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment. Create customer advocates, collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem - contributing to advocacy and referenceability goals. Work cross functionally with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value - ensuring customer insight shapes product strategy, delivery models, and future growth. Finally, you'll live and breath the Arctic Shores values: Make a difference - We can't change everything. But can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society. Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further. Explore, always - Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer's spirit, we break new ground. If this sounds like the challenge you've been waiting for, we can't wait to hear from you. Applying for the role In an AI enabled world, transferable skills, learning agility, and adaptability matter as much as - if not more than - experience. If this job description excites you but your background doesn't perfectly match, we'd still love to hear from you. Our hiring process might be a little different to what you've experienced before. Here's what to expect: Take our assessment, which evaluates "skill enablers" - the cognitive and personality traits that show how you're likely to think, learn, and interact at work Answer a few short questions in an asychronous video interview we want to know more about what gets you excited about this role and give you a chance to showcase some of your transferable skills Upload your CV - we need this for contact information and to give us a flavour of your background but really we're less interested in its contents than we are in the answer to your questions and what we learn about your potential from our assessment From there, we'll invite you to a 30 minute coffee chat with our Head of Customer Success or CRO to talk about your ambitions, values, and how you like to work, and to give you a chance to ask any questions before completing our final competency based interview in person where we'll ask you to complete a few short tasks to showcase your skills. Have questions before you apply? Feel free to reach out to Jess, our Head of Customer Success, on LinkedIn. Applications will close at 10am on Monday 1st December. Here's what you'll get at Arctic Shores: Competitive salary ranging from £50k to £55k+ annual bonus 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Private medical and mental health cover, as well as 2 mental wellbeing days each year Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Hybrid working and Core working hours, giving you flexibility to shape work around your life Enhanced Parental Leave Fertility support Company sick pay Training budget Share Options scheme Cycle2Work scheme Length of service awards . click apply for full job details
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Hard Services Lead page is loaded Hard Services Leadremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ466239 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Hard Services Manager, Life Sciences Job Description: As a Hard Services Manager, your primary responsibility will be to oversee the day-to-day operations of a Life Sciences Pharmaceutical manufacturing, Laboratory and office campus. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the campus. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.Responsibilities:Life Science Operations: Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling and fire suppression. Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization. Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.Team Management: Lead and manage a team of technicians and engineers responsible for the operations. Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations. Foster a culture of teamwork, collaboration, and continuous improvement. Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.Client Relationships: Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations. Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts. Collaboration with Other JLL Vendors and Client stakeholders within the operations to provide client a one team approach to service delivery.Compliance and Risk Management: Ensure compliance with Life Sciences industry standards, regulations, and security protocols. Assess and mitigate risks associated with data centre operations to ensure business continuity. Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.Budget and Cost Management: Prepare and manage the operations budget, tracking expenses, and identifying opportunities for cost optimization. Review operational costs, negotiate contracts with vendors, and manage vendor relationships.Requirements: Bachelor's degree in Engineering, or a related field. HV Authorised Person (Experienced with HV Systems) Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) C&G Pts. 1 & 2, equivalent or exceeds. 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training) C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification. Proven experience in data centre operations management, preferably in a mission-critical environment. Thorough understanding of Complex Pharmaceutical manufacturing, Laboratory and office infrastructure, including power, cooling, networking, and security systems. Strong leadership and team management skills. Knowledge of industry best practices, regulatory requirements, and industry standards, Excellent problem-solving and decision-making abilities. Effective communication and interpersonal skills. Familiarity with data centre management software and monitoring tools. Location: On-site -Slough, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Nov 20, 2025
Full time
Hard Services Lead page is loaded Hard Services Leadremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ466239 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Hard Services Manager, Life Sciences Job Description: As a Hard Services Manager, your primary responsibility will be to oversee the day-to-day operations of a Life Sciences Pharmaceutical manufacturing, Laboratory and office campus. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the campus. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.Responsibilities:Life Science Operations: Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling and fire suppression. Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization. Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.Team Management: Lead and manage a team of technicians and engineers responsible for the operations. Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations. Foster a culture of teamwork, collaboration, and continuous improvement. Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.Client Relationships: Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations. Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts. Collaboration with Other JLL Vendors and Client stakeholders within the operations to provide client a one team approach to service delivery.Compliance and Risk Management: Ensure compliance with Life Sciences industry standards, regulations, and security protocols. Assess and mitigate risks associated with data centre operations to ensure business continuity. Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.Budget and Cost Management: Prepare and manage the operations budget, tracking expenses, and identifying opportunities for cost optimization. Review operational costs, negotiate contracts with vendors, and manage vendor relationships.Requirements: Bachelor's degree in Engineering, or a related field. HV Authorised Person (Experienced with HV Systems) Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) C&G Pts. 1 & 2, equivalent or exceeds. 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training) C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification. Proven experience in data centre operations management, preferably in a mission-critical environment. Thorough understanding of Complex Pharmaceutical manufacturing, Laboratory and office infrastructure, including power, cooling, networking, and security systems. Strong leadership and team management skills. Knowledge of industry best practices, regulatory requirements, and industry standards, Excellent problem-solving and decision-making abilities. Effective communication and interpersonal skills. Familiarity with data centre management software and monitoring tools. Location: On-site -Slough, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Overview We are seeking a detail-oriented and experienced Indirect Tax Compliance lead to join Honda Motor Europe's Finance division, reporting to the Senior European Tax Expert within the Group Finance team. This role will be responsible for managing the indirect tax compliance processes in the European region, ensuring accurate and timely VAT, Intrastat and other indirect filings, supporting tax audits, and driving continuous improvement in tax-related processes and data quality. Responsibilities Review periodic VAT returns, Intrastat declarations, sales listings and other local reports across multiple jurisdictions prepared by the shared services centre. (Currently 18 countries: 15 EU, UK, Norway and Switzerland, and 1 One Stop Shop (OSS) registration.) Coordinate day-to-day operations performed by the indirect tax team in the shared service centre. Ensure timely and accurate submissions and payments requests. Responsible to manage day-to-day activities related to e-invoicing and e-reporting. Process and Data Improvement Support the implementation of the insource compliance model and manage the operations going forward. Identify and implement opportunities to automate, streamline, and enhance indirect tax processes. Identify and implement opportunities to enhance tax data quality. Collaborate with indirect tax business partner, external indirect tax advisors, finance teams and IT to improve data quality and system capabilities supporting tax compliance. Tax Accounting Owns tax general ledger accounts reconciliations. Ensure proper tax accounting treatment for purchases, sales, and other business transactions. Support month-end and year-end closing activities related to indirect taxes. Authorisation Certificates Ensure all required authorisation certificates for VAT and related indirect tax filings are collected and available prior to submission deadlines. Verify the validity and accuracy of existing certificates to guarantee compliance with regulatory requirements. Coordinate with internal teams and external partners to update or renew certificates as needed. Tax Audits Act as the point of contact for indirect tax audits and inquiries from tax authorities. Prepare audit documentation, respond to queries, and coordinate with internal departments and external advisors. Internal Training and Guidance Provide training and guidance on VAT compliance and processes to internal stakeholders and to the shared service centre. Qualifications Degree in Accounting, Finance, Taxation, or related field or equivalent experience. Strong experience in indirect tax compliance, preferably within a multinational company, consulting firm or a shared services environment. Strong understanding of VAT and Intrastat reporting requirements. Proficiency in SAP and tax reporting tools. Excellent attention to detail, analytical skills, and the ability to manage deadlines. Strong communication skills and a collaborative mindset. Fluent in English; additional European languages are advantageous. Desirable Professional accounting or tax qualifications are an asset (e.g., ACA/ACCA/CIOT/CIMA in UK or local equivalent). Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual. At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers. This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic. Job Segment: Tax, Compliance, Accounting, Temporary, Law, Finance, Legal, Contract
Nov 20, 2025
Full time
Overview We are seeking a detail-oriented and experienced Indirect Tax Compliance lead to join Honda Motor Europe's Finance division, reporting to the Senior European Tax Expert within the Group Finance team. This role will be responsible for managing the indirect tax compliance processes in the European region, ensuring accurate and timely VAT, Intrastat and other indirect filings, supporting tax audits, and driving continuous improvement in tax-related processes and data quality. Responsibilities Review periodic VAT returns, Intrastat declarations, sales listings and other local reports across multiple jurisdictions prepared by the shared services centre. (Currently 18 countries: 15 EU, UK, Norway and Switzerland, and 1 One Stop Shop (OSS) registration.) Coordinate day-to-day operations performed by the indirect tax team in the shared service centre. Ensure timely and accurate submissions and payments requests. Responsible to manage day-to-day activities related to e-invoicing and e-reporting. Process and Data Improvement Support the implementation of the insource compliance model and manage the operations going forward. Identify and implement opportunities to automate, streamline, and enhance indirect tax processes. Identify and implement opportunities to enhance tax data quality. Collaborate with indirect tax business partner, external indirect tax advisors, finance teams and IT to improve data quality and system capabilities supporting tax compliance. Tax Accounting Owns tax general ledger accounts reconciliations. Ensure proper tax accounting treatment for purchases, sales, and other business transactions. Support month-end and year-end closing activities related to indirect taxes. Authorisation Certificates Ensure all required authorisation certificates for VAT and related indirect tax filings are collected and available prior to submission deadlines. Verify the validity and accuracy of existing certificates to guarantee compliance with regulatory requirements. Coordinate with internal teams and external partners to update or renew certificates as needed. Tax Audits Act as the point of contact for indirect tax audits and inquiries from tax authorities. Prepare audit documentation, respond to queries, and coordinate with internal departments and external advisors. Internal Training and Guidance Provide training and guidance on VAT compliance and processes to internal stakeholders and to the shared service centre. Qualifications Degree in Accounting, Finance, Taxation, or related field or equivalent experience. Strong experience in indirect tax compliance, preferably within a multinational company, consulting firm or a shared services environment. Strong understanding of VAT and Intrastat reporting requirements. Proficiency in SAP and tax reporting tools. Excellent attention to detail, analytical skills, and the ability to manage deadlines. Strong communication skills and a collaborative mindset. Fluent in English; additional European languages are advantageous. Desirable Professional accounting or tax qualifications are an asset (e.g., ACA/ACCA/CIOT/CIMA in UK or local equivalent). Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual. At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers. This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic. Job Segment: Tax, Compliance, Accounting, Temporary, Law, Finance, Legal, Contract
Senior Recruitment Officer (Attraction and Selection) As a key member of our Operations team, you will lead the recruitment of high calibre tutors for our programmes, managing a high volume of applications and overseeing a small team of screeners and assessors. You'll play an active role in guiding candidates through the selection process, motivating applicants to complete their journey and providing support and coaching to help them succeed. You will manage a diverse pipeline of UK based students and graduates, working closely with the Head of Recruitment and key stakeholders to drive engagement, meet recruitment targets, and deliver on KPIs aligned with our overall strategy. Location: London or Birmingham based with remote working. For staff based in London, there are 2 core days per week at our London Office. For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month). Hours: Full time (37.5 hours per week - Monday to Friday) although we will consider applications for 0.8 FTE. We can discuss flexible working patterns, e.g., school hours, as needed. Salary: London salary £33,000 per annum, (including £2k London weighting) Contract: Permanent Contract Proposed Start date: ASAP depending on candidates' availability 36 days of annual leave (including bank holidays). Flexible working options (hybrid & remote available). Professional development and training opportunities. Termly in person team development days in our London office. Be part of a growing, mission driven organisation making a real impact. Suitable candidates will be contacted after the closing date. The first round interviews will be held online w/c 10th June, followed by a second in person interview w/c 18th June (London). Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills. As the Senior Recruitment Officer, you will lead efforts to attract and recruit high quality Tutors and Lead Tutors to deliver Get Further's programmes. You will be responsible for maintaining a recruitment and selection process that is fair, inclusive, and free from bias ensuring we reach and engage diverse, talented individuals to support the young people we serve. To achieve this, it is likely that you will: Work to achieve the recruitment targets to support programme delivery: Work with the Head of Recruitment to set subject and region specific targets for tutor recruitment. Support recruitment across multiple tutor types, including GCSE Flex Tutors, Functional Skills Flex Tutors, and Lead Tutors across programmes. Contribute to developing and implementing innovative recruitment strategies to expand reach and optimise recruitment efforts. Monitor progress against targets and KPIs and adjust activity as needed to ensure these are met. Identify key target groups of potential tutors and develop tailored recruitment activity and communications to reach them: Focus on university students (undergraduate and postgraduate) as well as recent university graduates. Identify other potential target groups may include retirees, stay at home parents, freelance workers, and others looking for high-quality, flexible work with a big social mission. Promote Get Further's core recruitment messages and lead our tutor attraction efforts: Develop compelling recruitment materials that promote and share the benefits of working as a tutor with Get Further Find creative ways to disseminate our recruitment messages across a range of platforms and social media channels Generate new ideas and strategies to maximise our tutor recruitment Plan a calendar of recruitment events and outreach opportunities Lead on delivery of promotional events (webinars, career fairs, pizza drop ins etc.) to actively recruit excellent tutors across our key locations Develop, manage and coordinate our brand ambassadors to support tutor recruitment and promotional activities Develop creative communications and activities to reach potential tutors in locations which are harder to recruit for Develop beneficial relationships with recruitment partners to help us source high quality tutors. These may include, but aren't limited to: Universities, their career services and key departments University/student societies and widening participation groups Other education organisations with similar aims, with whom we may be able to collaborate Maintain an effective front end of the hiring process providing a fantastic candidate experience. Show a clear commitment to keeping children and young people safe by adopting safer recruitment practices Ensure that candidates remain well informed throughout the process and that queries are answered in a timely fashion via email and phone Follow up with applicants who have registered their interest to coach them through the application process Monitor and screen applicants promptly so they are moved through the pipeline quickly Collaborate with the Senior Recruitment Officer to ensure a smooth handover and onboarding process following candidate offers. Liaise with the Programmes Team to enhance the system for anticipating any potential shortages during the programme and use this to focus your attraction activities Manage aspects of our client relationship management system (Salesforce) to track applications and evaluate current practices, ensuring accurate and up to date data on applicants is maintained Manage and oversee a small group of selection staff. Manage the scheduling and organisation of internal assessment centres, following up with candidates to ensure each assessment centre is maximised Manage the Lead Tutor interview process, including coordination with the central team and active participation in candidate interviews and selection. Oversee tutor interviews and interview scheduling. Central Team Recruitment In addition, your expertise may be drawn upon to support recruitment to our central team, helping ensure that we have the core team members to deliver our overall ambition. About you You'll be a people person with a passion for purpose-motivated, proactive and ready to make a real difference. As Senior Recruitment Officer, you'll bring energy and creativity to attracting top talent, all while championing Get Further's mission to tackle educational inequality. You'll be confident juggling priorities, spotting the detail others miss, and thinking outside the box to solve problems. With experience in recruitment or marketing, strong communication skills and a flair for teamwork, you'll thrive in a fast paced, mission driven environment where no two days are the same. Strong commitment to Get Further's mission and values, especially addressing educational inequality Knowledge of graduate recruitment, marketing and advertising strategies Proven experience in recruitment or marketing Excellent people skills and a collaborative approach to teamwork Ability to use initiative and drive tasks forward independently Flexible and well organised, able to prioritise tasks and meet deadlines High attention to detail and ability to work independently Creative thinker and effective problem solver Eagerness to learn and advance career development Proficient in MS Office, especially Word and Excel Excellent written and verbal communication skills Commitment to safeguarding and maintaining confidentiality Practical knowledge of recruitment systems and databases Familiarity with ICT systems, including CRM software (e.g., Salesforce) Understanding of the further education sector Interest in or experience with the charity sector Knowledge of the higher education/university sector Other roles you may have experience in Recruitment Officer, Graduate Recruitment Advisor, Talent Acquisition Executive, Student Recruitment Officer, Outreach and Engagement Officer, Marketing and Communications Officer, Widening Participation Officer, Programme Coordinator, Volunteer Manager, or Careers Advisor. This is a UK based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your application. Due to our status as a charity, we regret that we are unable to provide visa sponsorship for this role. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010.
Nov 20, 2025
Full time
Senior Recruitment Officer (Attraction and Selection) As a key member of our Operations team, you will lead the recruitment of high calibre tutors for our programmes, managing a high volume of applications and overseeing a small team of screeners and assessors. You'll play an active role in guiding candidates through the selection process, motivating applicants to complete their journey and providing support and coaching to help them succeed. You will manage a diverse pipeline of UK based students and graduates, working closely with the Head of Recruitment and key stakeholders to drive engagement, meet recruitment targets, and deliver on KPIs aligned with our overall strategy. Location: London or Birmingham based with remote working. For staff based in London, there are 2 core days per week at our London Office. For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month). Hours: Full time (37.5 hours per week - Monday to Friday) although we will consider applications for 0.8 FTE. We can discuss flexible working patterns, e.g., school hours, as needed. Salary: London salary £33,000 per annum, (including £2k London weighting) Contract: Permanent Contract Proposed Start date: ASAP depending on candidates' availability 36 days of annual leave (including bank holidays). Flexible working options (hybrid & remote available). Professional development and training opportunities. Termly in person team development days in our London office. Be part of a growing, mission driven organisation making a real impact. Suitable candidates will be contacted after the closing date. The first round interviews will be held online w/c 10th June, followed by a second in person interview w/c 18th June (London). Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills. As the Senior Recruitment Officer, you will lead efforts to attract and recruit high quality Tutors and Lead Tutors to deliver Get Further's programmes. You will be responsible for maintaining a recruitment and selection process that is fair, inclusive, and free from bias ensuring we reach and engage diverse, talented individuals to support the young people we serve. To achieve this, it is likely that you will: Work to achieve the recruitment targets to support programme delivery: Work with the Head of Recruitment to set subject and region specific targets for tutor recruitment. Support recruitment across multiple tutor types, including GCSE Flex Tutors, Functional Skills Flex Tutors, and Lead Tutors across programmes. Contribute to developing and implementing innovative recruitment strategies to expand reach and optimise recruitment efforts. Monitor progress against targets and KPIs and adjust activity as needed to ensure these are met. Identify key target groups of potential tutors and develop tailored recruitment activity and communications to reach them: Focus on university students (undergraduate and postgraduate) as well as recent university graduates. Identify other potential target groups may include retirees, stay at home parents, freelance workers, and others looking for high-quality, flexible work with a big social mission. Promote Get Further's core recruitment messages and lead our tutor attraction efforts: Develop compelling recruitment materials that promote and share the benefits of working as a tutor with Get Further Find creative ways to disseminate our recruitment messages across a range of platforms and social media channels Generate new ideas and strategies to maximise our tutor recruitment Plan a calendar of recruitment events and outreach opportunities Lead on delivery of promotional events (webinars, career fairs, pizza drop ins etc.) to actively recruit excellent tutors across our key locations Develop, manage and coordinate our brand ambassadors to support tutor recruitment and promotional activities Develop creative communications and activities to reach potential tutors in locations which are harder to recruit for Develop beneficial relationships with recruitment partners to help us source high quality tutors. These may include, but aren't limited to: Universities, their career services and key departments University/student societies and widening participation groups Other education organisations with similar aims, with whom we may be able to collaborate Maintain an effective front end of the hiring process providing a fantastic candidate experience. Show a clear commitment to keeping children and young people safe by adopting safer recruitment practices Ensure that candidates remain well informed throughout the process and that queries are answered in a timely fashion via email and phone Follow up with applicants who have registered their interest to coach them through the application process Monitor and screen applicants promptly so they are moved through the pipeline quickly Collaborate with the Senior Recruitment Officer to ensure a smooth handover and onboarding process following candidate offers. Liaise with the Programmes Team to enhance the system for anticipating any potential shortages during the programme and use this to focus your attraction activities Manage aspects of our client relationship management system (Salesforce) to track applications and evaluate current practices, ensuring accurate and up to date data on applicants is maintained Manage and oversee a small group of selection staff. Manage the scheduling and organisation of internal assessment centres, following up with candidates to ensure each assessment centre is maximised Manage the Lead Tutor interview process, including coordination with the central team and active participation in candidate interviews and selection. Oversee tutor interviews and interview scheduling. Central Team Recruitment In addition, your expertise may be drawn upon to support recruitment to our central team, helping ensure that we have the core team members to deliver our overall ambition. About you You'll be a people person with a passion for purpose-motivated, proactive and ready to make a real difference. As Senior Recruitment Officer, you'll bring energy and creativity to attracting top talent, all while championing Get Further's mission to tackle educational inequality. You'll be confident juggling priorities, spotting the detail others miss, and thinking outside the box to solve problems. With experience in recruitment or marketing, strong communication skills and a flair for teamwork, you'll thrive in a fast paced, mission driven environment where no two days are the same. Strong commitment to Get Further's mission and values, especially addressing educational inequality Knowledge of graduate recruitment, marketing and advertising strategies Proven experience in recruitment or marketing Excellent people skills and a collaborative approach to teamwork Ability to use initiative and drive tasks forward independently Flexible and well organised, able to prioritise tasks and meet deadlines High attention to detail and ability to work independently Creative thinker and effective problem solver Eagerness to learn and advance career development Proficient in MS Office, especially Word and Excel Excellent written and verbal communication skills Commitment to safeguarding and maintaining confidentiality Practical knowledge of recruitment systems and databases Familiarity with ICT systems, including CRM software (e.g., Salesforce) Understanding of the further education sector Interest in or experience with the charity sector Knowledge of the higher education/university sector Other roles you may have experience in Recruitment Officer, Graduate Recruitment Advisor, Talent Acquisition Executive, Student Recruitment Officer, Outreach and Engagement Officer, Marketing and Communications Officer, Widening Participation Officer, Programme Coordinator, Volunteer Manager, or Careers Advisor. This is a UK based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your application. Due to our status as a charity, we regret that we are unable to provide visa sponsorship for this role. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Audit Senior Manager - Not for Profit page is loaded Audit Senior Manager - Not for Profit locationsBirminghamNottingham time typeFull time posted onPosted Yesterday job requisition idR15676 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust.As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nov 20, 2025
Full time
Audit Senior Manager - Not for Profit page is loaded Audit Senior Manager - Not for Profit locationsBirminghamNottingham time typeFull time posted onPosted Yesterday job requisition idR15676 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust.As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 20, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor Whats in it for you Online GP: Access to a private GP 24/7 for you and your immediate family Paid Carers Leave: Market-leading carers leave with up to 2 weeks off Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half click apply for full job details
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor Whats in it for you Online GP: Access to a private GP 24/7 for you and your immediate family Paid Carers Leave: Market-leading carers leave with up to 2 weeks off Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half click apply for full job details
