Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!
Jul 02, 2025
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network issues, escalating when necessary. Manage and maintain user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team, we d love to hear from you!
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below: Location: Blackfriars road, London (On site) Contract:6 months HoursMonday to Friday (37.5 hours a week) Timing - Working on a shift rotaHours: 7.5 hour working day between 07:00 - 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota) Job Description:Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third-party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. macOS experience and knowledge, desktop and MacBook Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able to follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge of Server technology, including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware. Cisco knowledge Excellent customer skills are essential. Must have: Active SC Clearance Driving licence Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Jul 02, 2025
Contractor
Technician 3 We share your motivation to progress your career and achieve your ambitions - so we want to let you know about the latest Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below: Location: Blackfriars road, London (On site) Contract:6 months HoursMonday to Friday (37.5 hours a week) Timing - Working on a shift rotaHours: 7.5 hour working day between 07:00 - 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota) Job Description:Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV. Install and decommission redundant equipment. Provide expert hardware support. Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third-party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. macOS experience and knowledge, desktop and MacBook Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able to follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge of Server technology, including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware. Cisco knowledge Excellent customer skills are essential. Must have: Active SC Clearance Driving licence Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Principal Cloud Engineer (AWS) Location: Central London - Hybrid - 3 days onsite in Central London Salary: £95,000 - £130,000 Defence/SC Clearance Requirements: Due to working with a number of government bodies, SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. You must be UK-based . About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for Principal Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Principal Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing You will be working closely with our customers' key stakeholders, leading them through complex cloud transformations, using your experience and expertise to deliver best-in-class AWS platforms. • Designing complex multi-tenant systems aligned to best practice • Building, testing, packaging, deploying and operating AWS landing zones • Automating the build of complex AWS Services and Cloud Platforms with IaC • Packaging services into AMIs, Docker containers or Serverless deployments • Championing infrastructure as code and opinionated about IaC structure and modularisation • Scoping container/microservices to design Cloud solutions • Utilising deployment techniques to enable zero downtime • Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Option to buy up to an additional 5 days annual leave Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process 1. Screening call with our Talent Acquisition team 2. 1st Interview - 30 minute remote interview with our hiring team 3. 2nd Interview - 60 minute remote technical interview with members of our engineering team 4. 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Jun 30, 2025
Full time
Principal Cloud Engineer (AWS) Location: Central London - Hybrid - 3 days onsite in Central London Salary: £95,000 - £130,000 Defence/SC Clearance Requirements: Due to working with a number of government bodies, SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. You must be UK-based . About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for Principal Cloud Engineers with extensive landing zone knowledge and site reliability best practice. For us, this means experience of designing, building and operating enterprise-scale landing zones within AWS. It also means you need to be able to automate the build of complex AWS services and platforms using Terraform. We are thought leaders and our Principal Engineers work closely with customer teams, so you need to be opinionated about IaC structure and modularisation and the experience and knowledge to define the technical direction and strategy of teams and systems. What you'll be doing You will be working closely with our customers' key stakeholders, leading them through complex cloud transformations, using your experience and expertise to deliver best-in-class AWS platforms. • Designing complex multi-tenant systems aligned to best practice • Building, testing, packaging, deploying and operating AWS landing zones • Automating the build of complex AWS Services and Cloud Platforms with IaC • Packaging services into AMIs, Docker containers or Serverless deployments • Championing infrastructure as code and opinionated about IaC structure and modularisation • Scoping container/microservices to design Cloud solutions • Utilising deployment techniques to enable zero downtime • Mitigating security risks in AWS and supporting a mature Cloud Security Model Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Option to buy up to an additional 5 days annual leave Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly offices Interview Process 1. Screening call with our Talent Acquisition team 2. 1st Interview - 30 minute remote interview with our hiring team 3. 2nd Interview - 60 minute remote technical interview with members of our engineering team 4. 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and network infrastructure. Activities may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution or escalating to a Senior Engineer as necessary. Managing and working to internal and customer SLA's, escalating any concerns. Action Hardware and software installations. Create and maintain customer specific infrastructure documentation within the IT Glue Knowledge System. Work closely with the Senior Engineer, sharing information to enable the resolution of issues confidently and effectively. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge in line with business needs. Ensure all time is captured within accurate time entries within the Connectwise Manage PSA tool Qualifications & Experience: Ability to configure, troubleshoot issues using: Windows Server Platforms. Microsoft Exchange Online + Server experience. Office 365 experience (SharePoint, Teams, Onedrive etc). PC/Server Hardware experience - ability to diagnose and upgrade, both hardware and firmware on PC's - understanding of Raid configurations, iLO, on servers. AD + AAD - configure new users, new OU's, configure sites and services, resolve. DNS - running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools. VMWare - ESXi and Vcenter, Site Recovery Manager, NSX Are you ready to take your career to the next level? Submit your CV below and and let's have a confidential conversation.
Jun 28, 2025
Full time
Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and network infrastructure. Activities may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution or escalating to a Senior Engineer as necessary. Managing and working to internal and customer SLA's, escalating any concerns. Action Hardware and software installations. Create and maintain customer specific infrastructure documentation within the IT Glue Knowledge System. Work closely with the Senior Engineer, sharing information to enable the resolution of issues confidently and effectively. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge in line with business needs. Ensure all time is captured within accurate time entries within the Connectwise Manage PSA tool Qualifications & Experience: Ability to configure, troubleshoot issues using: Windows Server Platforms. Microsoft Exchange Online + Server experience. Office 365 experience (SharePoint, Teams, Onedrive etc). PC/Server Hardware experience - ability to diagnose and upgrade, both hardware and firmware on PC's - understanding of Raid configurations, iLO, on servers. AD + AAD - configure new users, new OU's, configure sites and services, resolve. DNS - running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools. VMWare - ESXi and Vcenter, Site Recovery Manager, NSX Are you ready to take your career to the next level? Submit your CV below and and let's have a confidential conversation.
Onsite Level 2 IT support for users in hardware and software issues. Contact us directly with any questions regarding this open position. Experience resolving problems directly with users Strong technical skills across all aspects of IT support Excellent customer service skills Familiarity with various deskside technologies Role may require enhanced referencing or vetting due to its varied nature As part of a dedicated team, you will work onsite providing support for deskside services and printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues. You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction-aiming to leave each user satisfied with the service. This role offers the opportunity to directly impact users' daily work lives. You will resolve common issues like password resets and AV checks, as well as handle complex 2nd-line problems, working alongside remote specialists in server/data center environments. Join Us Hemmersbach provides IT infrastructure services in over 190 countries through 50 subsidiaries. We serve leading IT companies and are committed to social responsibility-20% of profits support initiatives like Hemmersbach Rhino Force and Hemmersbach Kids' Family. We are The Social Purpose IT Company. Buddy program Internal career development International opportunities Comprehensive onboarding Job ID: 17649 - IT Support Engineer (Waterford, Ireland) Drag and drop files or click to browse files for application. I want to be considered for future recruitment. Read more Similar Opportunities Professionals IT Support Engineer (Liverpool Airport) Onsite Level 2 IT support for hardware and software issues. UK - Liverpool Airport Apply now IT Support Engineer (Hammersmith) Deliver excellent hardware, software, and technical support to ensure the best customer experience. UK - Hammersmith, London Apply now IT Support Engineer (Pinewood Studios) Provide top-tier support for hardware, software, and technical issues. UK - Pinewood Studios Apply now IT Support Engineer (Gillingham, Kent) Deliver exceptional support for hardware, software, and technical services. UK - Gillingham, Kent Apply now
Jun 27, 2025
Full time
Onsite Level 2 IT support for users in hardware and software issues. Contact us directly with any questions regarding this open position. Experience resolving problems directly with users Strong technical skills across all aspects of IT support Excellent customer service skills Familiarity with various deskside technologies Role may require enhanced referencing or vetting due to its varied nature As part of a dedicated team, you will work onsite providing support for deskside services and printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues. You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction-aiming to leave each user satisfied with the service. This role offers the opportunity to directly impact users' daily work lives. You will resolve common issues like password resets and AV checks, as well as handle complex 2nd-line problems, working alongside remote specialists in server/data center environments. Join Us Hemmersbach provides IT infrastructure services in over 190 countries through 50 subsidiaries. We serve leading IT companies and are committed to social responsibility-20% of profits support initiatives like Hemmersbach Rhino Force and Hemmersbach Kids' Family. We are The Social Purpose IT Company. Buddy program Internal career development International opportunities Comprehensive onboarding Job ID: 17649 - IT Support Engineer (Waterford, Ireland) Drag and drop files or click to browse files for application. I want to be considered for future recruitment. Read more Similar Opportunities Professionals IT Support Engineer (Liverpool Airport) Onsite Level 2 IT support for hardware and software issues. UK - Liverpool Airport Apply now IT Support Engineer (Hammersmith) Deliver excellent hardware, software, and technical support to ensure the best customer experience. UK - Hammersmith, London Apply now IT Support Engineer (Pinewood Studios) Provide top-tier support for hardware, software, and technical issues. UK - Pinewood Studios Apply now IT Support Engineer (Gillingham, Kent) Deliver exceptional support for hardware, software, and technical services. UK - Gillingham, Kent Apply now
Job Description: Leonardo is looking for a 3rd Line Wintel Infrastructure Engineer to join our collaborative and skilled team supporting a critical MOD site. This is an exciting opportunity to serve as a Subject Matter Expert (SME) in Windows-based enterprise infrastructures. You'll play a central role in the design, deployment, and support of high-security systems that underpin key defence and aerospace operations. Your Impact Take ownership of complex technical issues through to resolution, collaborating with users and other IT teams. Provide expert-level troubleshooting for incidents escalated from 1st and 2nd line support, ensuring consistent and minimal disruption to services. Deploy and integrate secure Windows Server environments (Active Directory, Group Policy, DNS, DHCP) using industry best practices. Implement and maintain infrastructure security measures such as patching, access controls, and hardening to align with compliance and internal governance. Use monitoring tools to proactively optimize system performance and ensure high availability. Create and maintain detailed technical documentation and contribute to internal knowledge sharing and mentoring. Participate in IT projects, ensuring infrastructure design meets both technical and business objectives. Collaborate closely with network, security, and application teams to deliver reliable, secure IT services. What you'll bring: Proficiency in Ivanti Application & Device Control or similar lockdown tools. Experience working with high-security MOD systems and secure design principles. Familiarity with security and compliance documentation (e.g. RMADS, SyOPs, NIST frameworks). Core Technologies Microsoft: Windows Server 2019/2022/2025 Active Directory, Group Policy, DNS, DHCP Exchange Server 2019, SQL Server, SharePoint 2019 VMware: VMware Cloud Foundation vSphere, ESXi, NSXT, and vSAN Endpoint & Configuration: Windows 10 & 11 Microsoft Endpoint Configuration Manager (MECM) Monitoring & Observability: Microsoft System Centre Operations Manager (SCOM) PKI Technologies: Microsoft Certificate Services, Hardware Security Modules (HSMs), and lifecycle key management Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: . Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers.If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - London - Whitehall Contract Type: Permanent Hybrid Working: Onsite
Jun 27, 2025
Full time
Job Description: Leonardo is looking for a 3rd Line Wintel Infrastructure Engineer to join our collaborative and skilled team supporting a critical MOD site. This is an exciting opportunity to serve as a Subject Matter Expert (SME) in Windows-based enterprise infrastructures. You'll play a central role in the design, deployment, and support of high-security systems that underpin key defence and aerospace operations. Your Impact Take ownership of complex technical issues through to resolution, collaborating with users and other IT teams. Provide expert-level troubleshooting for incidents escalated from 1st and 2nd line support, ensuring consistent and minimal disruption to services. Deploy and integrate secure Windows Server environments (Active Directory, Group Policy, DNS, DHCP) using industry best practices. Implement and maintain infrastructure security measures such as patching, access controls, and hardening to align with compliance and internal governance. Use monitoring tools to proactively optimize system performance and ensure high availability. Create and maintain detailed technical documentation and contribute to internal knowledge sharing and mentoring. Participate in IT projects, ensuring infrastructure design meets both technical and business objectives. Collaborate closely with network, security, and application teams to deliver reliable, secure IT services. What you'll bring: Proficiency in Ivanti Application & Device Control or similar lockdown tools. Experience working with high-security MOD systems and secure design principles. Familiarity with security and compliance documentation (e.g. RMADS, SyOPs, NIST frameworks). Core Technologies Microsoft: Windows Server 2019/2022/2025 Active Directory, Group Policy, DNS, DHCP Exchange Server 2019, SQL Server, SharePoint 2019 VMware: VMware Cloud Foundation vSphere, ESXi, NSXT, and vSAN Endpoint & Configuration: Windows 10 & 11 Microsoft Endpoint Configuration Manager (MECM) Monitoring & Observability: Microsoft System Centre Operations Manager (SCOM) PKI Technologies: Microsoft Certificate Services, Hardware Security Modules (HSMs), and lifecycle key management Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: . Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers.If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - London - Whitehall Contract Type: Permanent Hybrid Working: Onsite
University of South Hampton
Southampton, Hampshire
Lecturer or Associate Professor in Mechanical Engineering Look to the future with a world-renowned University that will champion your most ambitious interests. Join our team, show us how to think even bigger and we'll help you explore what you are capable of, and inspire future generations to exceed their expectations. The University of Southampton welcomes applications for lecturer or associate professor positions in the Mechanical Engineering Department in the Faculty of Engineering and Physical Sciences. Successful candidates will strengthen our thriving culture within the University's triple helix strategy, which emphasises cross-fertilisation between research, education and enterprise. We inspire thousands of students every year to explore their strengths and forge life-changing discoveries, we open up opportunities for the most inquisitive minds. Join us, and you'll have the scope to create your own opportunities. About the role We seek enthusiastic individuals to join Mechanical Engineering . You will embed into one of our existing research groups and may also contribute to the newly formed Southampton Advanced Manufacturing and Design Hub (SAMDH). Your expertisewill bealigned to strategic growth areas of advanced manufacturing, clean energy industries, defence, digital technologies or life sciences, specifically: Future mobility, automotive wear, dynamics and propulsion, including future fuels and their storage/applications. Thermofluidic and cryogenic systems, including storage, transport and energy applications. Advanced manufacturing, production, and design, including data centric and AI assisted design. Mechatronics and bio-engineering, including control systems, soft sensors and actuators, robotics, tissue surrogates, foams, stretchable electronics or e-skins etc. The successful applicant will demonstrate: Clear plans to build an ambitious independent research programme. Potential to raise external research funding from UK research councils, EU, charities and industry. An ability to inspire and support students and colleagues. Commitment to improving equality, diversity and inclusion. What we can offer you A collegiate research-led community with collaborative and enterprising culture across the Faculties and University. Access to sector-leading high-performance facilities and a University commitment to maintain that sector-leading position. A generous relocation and benefits package that includes a contributory pension scheme, competitive holiday allowance, subsidised health and fitness facilities, cycle-to-work scheme and a range of discounts, this is a place where you are sure to excel. The University values diversity and equality , we actively encourage applications from under-represented groups. We are holders of the Race Equality Charter Bronze Award 2022, and institutional and departmental Athena SWAN awards. We recognise that employees may need working patterns that fit with caring responsibilities including onsite childcare facilities. Due consideration will be given to applicants who have had career breaks for maternity, paternity or adoption leave, disability or illness. Southampton is an hour from central London by train and has an international airport alongside beautiful surroundings on the south coast in the New Forest. Find out more about the University and city here . Interviews are planned to be on 21st/22nd August 2025. If you need advice about your suitability to the posts or the research areas being sought, you are encouraged to contact the Head of Mechanical Engineering, Professor Richard Wills ( ), for further details. Application Procedure: To apply please select the "Apply Online" link below and submit your academic CV with a covering letter that provides details of your current and future research plans and what you feel you and your research vision will bring to the University. We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity. Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on (0) or quoting the job number.
Jun 19, 2025
Full time
Lecturer or Associate Professor in Mechanical Engineering Look to the future with a world-renowned University that will champion your most ambitious interests. Join our team, show us how to think even bigger and we'll help you explore what you are capable of, and inspire future generations to exceed their expectations. The University of Southampton welcomes applications for lecturer or associate professor positions in the Mechanical Engineering Department in the Faculty of Engineering and Physical Sciences. Successful candidates will strengthen our thriving culture within the University's triple helix strategy, which emphasises cross-fertilisation between research, education and enterprise. We inspire thousands of students every year to explore their strengths and forge life-changing discoveries, we open up opportunities for the most inquisitive minds. Join us, and you'll have the scope to create your own opportunities. About the role We seek enthusiastic individuals to join Mechanical Engineering . You will embed into one of our existing research groups and may also contribute to the newly formed Southampton Advanced Manufacturing and Design Hub (SAMDH). Your expertisewill bealigned to strategic growth areas of advanced manufacturing, clean energy industries, defence, digital technologies or life sciences, specifically: Future mobility, automotive wear, dynamics and propulsion, including future fuels and their storage/applications. Thermofluidic and cryogenic systems, including storage, transport and energy applications. Advanced manufacturing, production, and design, including data centric and AI assisted design. Mechatronics and bio-engineering, including control systems, soft sensors and actuators, robotics, tissue surrogates, foams, stretchable electronics or e-skins etc. The successful applicant will demonstrate: Clear plans to build an ambitious independent research programme. Potential to raise external research funding from UK research councils, EU, charities and industry. An ability to inspire and support students and colleagues. Commitment to improving equality, diversity and inclusion. What we can offer you A collegiate research-led community with collaborative and enterprising culture across the Faculties and University. Access to sector-leading high-performance facilities and a University commitment to maintain that sector-leading position. A generous relocation and benefits package that includes a contributory pension scheme, competitive holiday allowance, subsidised health and fitness facilities, cycle-to-work scheme and a range of discounts, this is a place where you are sure to excel. The University values diversity and equality , we actively encourage applications from under-represented groups. We are holders of the Race Equality Charter Bronze Award 2022, and institutional and departmental Athena SWAN awards. We recognise that employees may need working patterns that fit with caring responsibilities including onsite childcare facilities. Due consideration will be given to applicants who have had career breaks for maternity, paternity or adoption leave, disability or illness. Southampton is an hour from central London by train and has an international airport alongside beautiful surroundings on the south coast in the New Forest. Find out more about the University and city here . Interviews are planned to be on 21st/22nd August 2025. If you need advice about your suitability to the posts or the research areas being sought, you are encouraged to contact the Head of Mechanical Engineering, Professor Richard Wills ( ), for further details. Application Procedure: To apply please select the "Apply Online" link below and submit your academic CV with a covering letter that provides details of your current and future research plans and what you feel you and your research vision will bring to the University. We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity. Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on (0) or quoting the job number.
Immediate Start Available We are an award winning, dynamic and innovative IT support and solutions provider with over 30 years of experience. We work with world-renowned international clients, delivering a wide range of managed services and consulting. Our expertise lies in risk-focused sectors like Private Equity and legal, where security and service quality are paramount. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. At DA, we pride ourselves on keeping our promises and delivering top-notch quality. - The Role at a Glance: 1st Line Support Engineer Onsite: Holborn London WC1V / Occasional Travel to Clients Competitive Market Salary Plus, Comprehensive Benefits Package Plus Lots of Personal Development & Progression. Full Time About Us: We're a highly-respected & award winning, London-based Managed Services Provider (MSP) with deep expertise in Microsoft technologies and a specialised focus on regulated sectors. With over 30 years of experience within the market, we work with world-renowned international clients, delivering a wide range of managed services and consulting. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. Entering an ambitious growth phase, we're looking to expand our team to elevate client success. The Opportunity: As a 1st Line Support Engineer, you'll be the first point of contact for our customers, providing support mainly via phone, email, webchat, and other remote connection software. Based in our London (Holborn) office, you'll be part of our global service desk team, collaborating closely with our team in Kuala Lumpur. Occasionally, you'll work directly at our customer's London-based offices, so excellent customer service skills and empathy are essential to ensure we deliver a first-class support service. This role offers exposure to the full IT landscape, making it perfect for a tech-savvy professional who thrives in a fast-paced, dynamic environment. You'll have the opportunity to learn about the latest technologies and impress clients and peers with your knowledge. In return, we offer unrivalled exposure to a wide range of technologies and actively encourage your personal development through obtaining relevant certifications, with rewards for achievement to supercharge your IT career. Where you will add value: + Acting as a first point of customer contact promptly answering calls, creating tickets and/or route calls through to other engineers as required + Managing your ticket queue, accurately logging and efficiently progressing tickets within the ticket platform (ConnectWise) + Ensuring detailed, consistent, and clear communication with the customers via tickets, emails, and phone at all times + Resolving tickets within your technical ability; collaborating with the wider team (e.g. 2nd and 3rd Line Engineers) to find solutions + Following the existing procedures acting as a champion of the process documentation, amending and creating new guides where applicable + Completing timesheets requirements + Supporting the training and onboarding of new engineers + Travelling to the customer sites (as and when required) to deliver face-to-face user/site support + Staying abreast of new and emerging technologies, progressing your personal development by completing relevant Microsoft accreditations Your Experience: + Hold one of the Microsoft qualifications (or working toward): MD 102, MS-700, MS-102 + Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting various clients + Experience of working within the ITIL framework + Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure, IaaS, Intune + Good troubleshooting experience of Microsoft Desktop Operating System + Excellent spoken and written English (ability to write clear and detailed tickets, and effectively communicate with users over the phone as well as in person) About You: + Professional demeanour + High level of empathy with excellent communication skills (both verbal and written) + Sense of urgency and accountability + Reliable with high level of resilience + Problem solver + Proactive + Self-motivated and positive + Team player, supportive of a 'better together' culture, able to promote and foster a collaborative working environment + Keen to learn and share knowledge + Able to respond to a fast-changing technical environment Why You'll Love It Here: + Performance bonus + 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) + Subsidised home-to-office standard travel costs (for the 3rd, 4th and 5th day in a week) + Enhanced family-friendly benefit scheme including company sick pay + Private medical insurance and Employee Assistance Programme + Income protection and life insurance + Company Pension scheme Ready to make a real impact? Let's chat! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 06, 2025
Full time
Immediate Start Available We are an award winning, dynamic and innovative IT support and solutions provider with over 30 years of experience. We work with world-renowned international clients, delivering a wide range of managed services and consulting. Our expertise lies in risk-focused sectors like Private Equity and legal, where security and service quality are paramount. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. At DA, we pride ourselves on keeping our promises and delivering top-notch quality. - The Role at a Glance: 1st Line Support Engineer Onsite: Holborn London WC1V / Occasional Travel to Clients Competitive Market Salary Plus, Comprehensive Benefits Package Plus Lots of Personal Development & Progression. Full Time About Us: We're a highly-respected & award winning, London-based Managed Services Provider (MSP) with deep expertise in Microsoft technologies and a specialised focus on regulated sectors. With over 30 years of experience within the market, we work with world-renowned international clients, delivering a wide range of managed services and consulting. As a highly accredited Microsoft partner with five Solutions Partner Designations, ISO27001, ISO9001, and Cyber Essentials Plus, we operate a 24/7 support service across multiple geographies. Our clients trust us to bring cutting-edge expertise and innovation in cloud solutions, hybrid working, modern workplace, data, AI, cyber security, governance, and compliance. Entering an ambitious growth phase, we're looking to expand our team to elevate client success. The Opportunity: As a 1st Line Support Engineer, you'll be the first point of contact for our customers, providing support mainly via phone, email, webchat, and other remote connection software. Based in our London (Holborn) office, you'll be part of our global service desk team, collaborating closely with our team in Kuala Lumpur. Occasionally, you'll work directly at our customer's London-based offices, so excellent customer service skills and empathy are essential to ensure we deliver a first-class support service. This role offers exposure to the full IT landscape, making it perfect for a tech-savvy professional who thrives in a fast-paced, dynamic environment. You'll have the opportunity to learn about the latest technologies and impress clients and peers with your knowledge. In return, we offer unrivalled exposure to a wide range of technologies and actively encourage your personal development through obtaining relevant certifications, with rewards for achievement to supercharge your IT career. Where you will add value: + Acting as a first point of customer contact promptly answering calls, creating tickets and/or route calls through to other engineers as required + Managing your ticket queue, accurately logging and efficiently progressing tickets within the ticket platform (ConnectWise) + Ensuring detailed, consistent, and clear communication with the customers via tickets, emails, and phone at all times + Resolving tickets within your technical ability; collaborating with the wider team (e.g. 2nd and 3rd Line Engineers) to find solutions + Following the existing procedures acting as a champion of the process documentation, amending and creating new guides where applicable + Completing timesheets requirements + Supporting the training and onboarding of new engineers + Travelling to the customer sites (as and when required) to deliver face-to-face user/site support + Staying abreast of new and emerging technologies, progressing your personal development by completing relevant Microsoft accreditations Your Experience: + Hold one of the Microsoft qualifications (or working toward): MD 102, MS-700, MS-102 + Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting various clients + Experience of working within the ITIL framework + Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure, IaaS, Intune + Good troubleshooting experience of Microsoft Desktop Operating System + Excellent spoken and written English (ability to write clear and detailed tickets, and effectively communicate with users over the phone as well as in person) About You: + Professional demeanour + High level of empathy with excellent communication skills (both verbal and written) + Sense of urgency and accountability + Reliable with high level of resilience + Problem solver + Proactive + Self-motivated and positive + Team player, supportive of a 'better together' culture, able to promote and foster a collaborative working environment + Keen to learn and share knowledge + Able to respond to a fast-changing technical environment Why You'll Love It Here: + Performance bonus + 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) + Subsidised home-to-office standard travel costs (for the 3rd, 4th and 5th day in a week) + Enhanced family-friendly benefit scheme including company sick pay + Private medical insurance and Employee Assistance Programme + Income protection and life insurance + Company Pension scheme Ready to make a real impact? Let's chat! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Company Description Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe, bringing to life the Power of One offering. We are Publicis Groupe's Shared Services Platform , and have grown to 5,000+ professionals supporting 63+ markets and servicing a network of prestigious agencies across the globe. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. Overview Provide 1st and 2nd Line on-site support following Publicis Re:Sources UK IT operating procedures and processes. Responsibilities Provide L1 & L2 on-site support (PC and Mac) including: Configure, deploy, troubleshoot and support PCs and Macs to Publicis Re:Sources UK standards. Use remote solution Bomgar to apply software upgrades, system changes and amendments. Install, configure, and maintain hardware components as required. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of these issues and classify their level, priority, and nature. Document procedures, standards, best practices configurations, settings, installation sequences and roll back instructions. Maintain computer, telephone and audio-visual equipment in the agency meeting rooms. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment according to Publicis Re:Sources UK standards. Provide ad-hoc basic IT user training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required to resolve issues as quickly as possible. Ensure that assets are correctly updated and in the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other duties designated by the Field Services Team Leader. Act as 1st and 2nd line on-site support for agency users. Liaise with: Service Desk, Field Service Engineer Team, Service Delivery Managers, Infrastructure Team, 3rd Party vendors, Groupe IT Teams. Qualifications Experience/Qualifications/Certifications General academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline. Microsoft or Apple qualifications desirable but not essential. Hands-on experience with different desktop-based and networking technologies. Hands-on experience with different mobile technologies (Smartphones, tablets etc). Knowledge Good working knowledge of Microsoft or Apple desktop products and Operating Systems. Working knowledge of Microsoft Office suite of products. Is aware of compliance and regulations as a framework for IT. Skills (including technology) Desktop/laptop hardware technologies and common fault-finding techniques is desirable. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. Attributes/behaviours Passion for IT, new technologies and a willingness to learn. Embraces creativity, innovation and is open to new. Ability to clearly articulate solutions and suggestions to others. Works cooperatively and flexibly with other members of the team. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives. Additional Information Our main office is located in the iconic Television Centre (TVC) at White City, London. We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs). We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are: Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year. Flexible Bank Holidays , you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World , after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year. , our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more. Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause. Local discounts , restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.
Feb 19, 2025
Full time
Company Description Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe, bringing to life the Power of One offering. We are Publicis Groupe's Shared Services Platform , and have grown to 5,000+ professionals supporting 63+ markets and servicing a network of prestigious agencies across the globe. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. Overview Provide 1st and 2nd Line on-site support following Publicis Re:Sources UK IT operating procedures and processes. Responsibilities Provide L1 & L2 on-site support (PC and Mac) including: Configure, deploy, troubleshoot and support PCs and Macs to Publicis Re:Sources UK standards. Use remote solution Bomgar to apply software upgrades, system changes and amendments. Install, configure, and maintain hardware components as required. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of these issues and classify their level, priority, and nature. Document procedures, standards, best practices configurations, settings, installation sequences and roll back instructions. Maintain computer, telephone and audio-visual equipment in the agency meeting rooms. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment according to Publicis Re:Sources UK standards. Provide ad-hoc basic IT user training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required to resolve issues as quickly as possible. Ensure that assets are correctly updated and in the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other duties designated by the Field Services Team Leader. Act as 1st and 2nd line on-site support for agency users. Liaise with: Service Desk, Field Service Engineer Team, Service Delivery Managers, Infrastructure Team, 3rd Party vendors, Groupe IT Teams. Qualifications Experience/Qualifications/Certifications General academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline. Microsoft or Apple qualifications desirable but not essential. Hands-on experience with different desktop-based and networking technologies. Hands-on experience with different mobile technologies (Smartphones, tablets etc). Knowledge Good working knowledge of Microsoft or Apple desktop products and Operating Systems. Working knowledge of Microsoft Office suite of products. Is aware of compliance and regulations as a framework for IT. Skills (including technology) Desktop/laptop hardware technologies and common fault-finding techniques is desirable. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. Attributes/behaviours Passion for IT, new technologies and a willingness to learn. Embraces creativity, innovation and is open to new. Ability to clearly articulate solutions and suggestions to others. Works cooperatively and flexibly with other members of the team. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives. Additional Information Our main office is located in the iconic Television Centre (TVC) at White City, London. We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs). We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are: Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year. Flexible Bank Holidays , you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World , after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year. , our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more. Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause. Local discounts , restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.
2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!
Feb 18, 2025
Full time
2nd Line Support including Helpdeask and Deskside Support required by a well established Not-for-Profit organisation who specialise in the financial sector. This is paying up to 40k based from their head office in St Paul's Cathedral and will be 5 days a week onsite working a shift pattern of 8am-4pm or 10-6pm. You will be joining a small team of five who support around 2000 end users and will be responsible for all 2nd Line Support issues into the team. You will work alongside the other Helpdesk Technician and get involved in BAU day to day work alongside project work. Skills Required M365 Administration Azure AD Administration IT Asset Management Defender Security MDM Setting up meeting rooms an AV equipment This role will ideally suit someone who has 2/3 years experience in a similar size organisation and wants to work in an organisation with who support their staff throughout their career and have an exceptional benefits package!
IT Support Deskside Engineer / IT User Support Specialis / 2nd Line Support Engineer London Deskside Support / Onsite / VIP Support / White Glove service Professional Services - Legal Sector, Financial services etc Join Our Dynamic IT Support Team! About the Role: Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you re eager to grow, you ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader. Key Responsibilities: Provide deskside support for Windows 10, Microsoft Office 365, and other essential software. Offer personalized support to senior stakeholders, ensuring a white-glove service experience. Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices. Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs. Deliver world-class IT support to our global workforce. Build strong relationships with local teams, partners, and senior executives. Maintain and improve IT procedures, standards, and documentation. Collaborate with cross-functional technology teams to reduce recurring issues. Contribute to IT projects and enhance the service experience through continuous improvement initiatives. What We re Looking For: College IT qualification or equivalent (desirable). Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc ) or corporate environment Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup. Proficiency in Microsoft Office 365, Windows 10, Office 2016 Knowledge of SCCM and / or Intune for deployment Familiarity with call logging systems like ServiceNow. Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems). Strong troubleshooting and problem-solving skills with a logical approach. Bonus: Basic knowledge of scripting languages (e.g., PowerShell). What s in It for You? Competitive Salary plus performance-based bonuses. Comprehensive benefits package, including: Private medical & dental insurance. Travel and accident insurance. Critical illness cover. Season ticket loans and cycle-to-work schemes. Generous pension contributions. Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning. A supportive environment that promotes personal and professional growth. Additional Information: This is a full-time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Feb 15, 2025
Full time
IT Support Deskside Engineer / IT User Support Specialis / 2nd Line Support Engineer London Deskside Support / Onsite / VIP Support / White Glove service Professional Services - Legal Sector, Financial services etc Join Our Dynamic IT Support Team! About the Role: Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you re eager to grow, you ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader. Key Responsibilities: Provide deskside support for Windows 10, Microsoft Office 365, and other essential software. Offer personalized support to senior stakeholders, ensuring a white-glove service experience. Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices. Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs. Deliver world-class IT support to our global workforce. Build strong relationships with local teams, partners, and senior executives. Maintain and improve IT procedures, standards, and documentation. Collaborate with cross-functional technology teams to reduce recurring issues. Contribute to IT projects and enhance the service experience through continuous improvement initiatives. What We re Looking For: College IT qualification or equivalent (desirable). Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc ) or corporate environment Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup. Proficiency in Microsoft Office 365, Windows 10, Office 2016 Knowledge of SCCM and / or Intune for deployment Familiarity with call logging systems like ServiceNow. Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems). Strong troubleshooting and problem-solving skills with a logical approach. Bonus: Basic knowledge of scripting languages (e.g., PowerShell). What s in It for You? Competitive Salary plus performance-based bonuses. Comprehensive benefits package, including: Private medical & dental insurance. Travel and accident insurance. Critical illness cover. Season ticket loans and cycle-to-work schemes. Generous pension contributions. Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning. A supportive environment that promotes personal and professional growth. Additional Information: This is a full-time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Service Desk Analyst/ Support Engineer required by one the UK's leading design agencies based in London close to Old Street Station, paying up to 38k. Due to the nature of this role, it will be based onsite. This is an excellent opportunity for a 2nd Line Engineer who wants to progress their career in a well established organisation that truly values its staff. You will be part of a team of 5 involved in first point of contact for all face to face and remote end users issues for over 200 users with offices in mainland Europe, America and Asia be responsible for resolving issues, identify opportunities for improvement, manage staff accounts, and carry out IT inductions for new starters. The agency have an array of Macs and PC's and AV equipment, O365 Admin, Azure Active Directory, MDM and Adobe Creative Suite If this sounds like the next step in your career - APPLY NOW!
Feb 12, 2025
Full time
Service Desk Analyst/ Support Engineer required by one the UK's leading design agencies based in London close to Old Street Station, paying up to 38k. Due to the nature of this role, it will be based onsite. This is an excellent opportunity for a 2nd Line Engineer who wants to progress their career in a well established organisation that truly values its staff. You will be part of a team of 5 involved in first point of contact for all face to face and remote end users issues for over 200 users with offices in mainland Europe, America and Asia be responsible for resolving issues, identify opportunities for improvement, manage staff accounts, and carry out IT inductions for new starters. The agency have an array of Macs and PC's and AV equipment, O365 Admin, Azure Active Directory, MDM and Adobe Creative Suite If this sounds like the next step in your career - APPLY NOW!
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Engineering - Marketplace to join our global business. Reporting directly to the Chief Technology Officer and working with the Head of Product , you will oversee the quality of service delivery, processes and lead the Marketplace engineering teams at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment , who likes to work collaboratively , enjoys a challenge and wants to make an impact from day 1. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Engineering strategy Create and implement best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance Ensure that engineering strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets; enabling the company to function and compete effectively in the market Ensure strong communication between squads to facilitate the exchange of information, to deliver consistent user experiences across the marketplace, and to implement change & improvements. Input and hold responsibility for engineering budgets Team Management Provide clear leadership and vision, inspire and motivate teams Set achievable goals for the team that are ambitious, without compromising tech standards and goals Ensure teams are clear on what is expected from them Mentor & coach Tech Leads to be exceptional squad leads, ensuring they motivate their direct reports too Ensure the balance of product and tech requirements seamlessly Track performance regularly (through team meetings and individual catch-ups) Priorities and decision making Delegate confidently, effectively and intelligently In collaboration with the CTO, set the standards and priorities for the engineering department Ensure processes are reviewed and changed as the company and team continue to scale Make decisions effectively as and when required This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required Experience leading a large, high-achieving engineering function - including building and scaling teams Strong leadership skills Experience working within a start-up or scale-up, ideally in a consumer brand Experience with event-driven architectures and a strong understanding of relational databases Extensive knowledge of engineering practices and principles as well as an understanding of methods of problem-solving Experience building mission-critical systems Experience with multiple programming languages Creative thinking and problem-solving mindset Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Happy to roll sleeves up and assist the team when required (team player) Self-starter and proactive approach Comfortable working in a fast-paced and changing environment Benefits Flexi-time (around core hours) Competitive salaries & RSUs Pension plan (5% self + 3% company contribution) 25 days PTO (+8 bank holidays) Weekly office lunches (Fridays) Onsite Interview Process Screen Call - Video-call with a member from the Talent Team (45-60 minutes) 1st Stage - Video/In-person interview with CTO & Head of Product (up to 90 minutes) 2nd Stage - Video/In-person interview with Head of Engineering & Chief People Officer (up to 90 minutes) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe £120,000 - £140,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Feb 08, 2025
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Head of Engineering - Marketplace to join our global business. Reporting directly to the Chief Technology Officer and working with the Head of Product , you will oversee the quality of service delivery, processes and lead the Marketplace engineering teams at Fresha. This is a great opportunity for someone looking to work in a fast-paced and dynamic environment , who likes to work collaboratively , enjoys a challenge and wants to make an impact from day 1. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: The Bower, The Tower, 207 Old St, London EC1V 9NR Engineering strategy Create and implement best practice engineering vision, strategy, policies, processes and procedures to aid and improve business performance Ensure that engineering strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets; enabling the company to function and compete effectively in the market Ensure strong communication between squads to facilitate the exchange of information, to deliver consistent user experiences across the marketplace, and to implement change & improvements. Input and hold responsibility for engineering budgets Team Management Provide clear leadership and vision, inspire and motivate teams Set achievable goals for the team that are ambitious, without compromising tech standards and goals Ensure teams are clear on what is expected from them Mentor & coach Tech Leads to be exceptional squad leads, ensuring they motivate their direct reports too Ensure the balance of product and tech requirements seamlessly Track performance regularly (through team meetings and individual catch-ups) Priorities and decision making Delegate confidently, effectively and intelligently In collaboration with the CTO, set the standards and priorities for the engineering department Ensure processes are reviewed and changed as the company and team continue to scale Make decisions effectively as and when required This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required Experience leading a large, high-achieving engineering function - including building and scaling teams Strong leadership skills Experience working within a start-up or scale-up, ideally in a consumer brand Experience with event-driven architectures and a strong understanding of relational databases Extensive knowledge of engineering practices and principles as well as an understanding of methods of problem-solving Experience building mission-critical systems Experience with multiple programming languages Creative thinking and problem-solving mindset Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Happy to roll sleeves up and assist the team when required (team player) Self-starter and proactive approach Comfortable working in a fast-paced and changing environment Benefits Flexi-time (around core hours) Competitive salaries & RSUs Pension plan (5% self + 3% company contribution) 25 days PTO (+8 bank holidays) Weekly office lunches (Fridays) Onsite Interview Process Screen Call - Video-call with a member from the Talent Team (45-60 minutes) 1st Stage - Video/In-person interview with CTO & Head of Product (up to 90 minutes) 2nd Stage - Video/In-person interview with Head of Engineering & Chief People Officer (up to 90 minutes) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe £120,000 - £140,000 a year Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Job Title: 1st & 2nd Line Technical Support Engineer Summary: A fast-growing Managed Service Provider is seeking a 1st & 2nd Line Technical Support Engineer to join their existing Technical Support Team. This position involves managing and providing ongoing technical support for clients across various IT, communications, and cybersecurity services. Roles & Responsibilities: The key responsibilities for this role include, but are not limited to: Maintaining consistent SLAs for all 1st & 2nd Line Support Tickets. Responding to all client support tickets within a 25-minute window and ensuring ticket closure within SLA timeframes. Answering all incoming client calls within 5 seconds. Supporting customers with their Windows and iOS workstations. Providing support for Microsoft Office 365, including Outlook, SharePoint, OneDrive, Azure AD, and Intune (full training will be provided). Ensuring client satisfaction surveys consistently achieve a minimum of 4 out of 5 stars. Demonstrating a willingness to continuously learn and develop professionally. Managing tickets using Atera and maintaining up-to-date customer details in Hudu (full training will be provided). Being open to learning new skills in network management, cybersecurity monitoring, and onsite installations as required. Being willing to travel and meet with customers at their offices when necessary. Participating in out-of-hours support based on a team rota (additional pay included, maximum of 1 week per month). Upholding the core values of attitude, integrity, and perseverance. Requirements: Previous experience in a similar role within a technology-based environment. Strong organizational skills and the ability to manage tasks efficiently. Excellent communication skills. Proficiency with Microsoft Word, Excel, PowerPoint, and CRM systems. Ability to work both independently and as part of a team. Willingness to work from the office based in Enfield Career Path: As experience is gained, the Technical Support Engineer will have the opportunity to progress into a Senior Support Engineer role. Further career development opportunities may arise, including the possibility of supporting clients across the UK, Europe, and the Middle East as the company continues its expansion. Salary & Package Breakdown: 23,000 per annum basic salary. Overtime pay available for weekly out-of-hours support: 150 per week. Bonus pay based on department-specific KPIs. 40 hours per week (8:30 am to 5:30 pm, Monday to Friday). 25 days of holiday per year, plus bank holidays. Business travel expenses covered. Full training provided. Paid sick leave. Regular social events. Optional travel opportunities. To apply, please get in touch with your CV and details of your salary expectations and notice period.
Feb 06, 2025
Full time
Job Title: 1st & 2nd Line Technical Support Engineer Summary: A fast-growing Managed Service Provider is seeking a 1st & 2nd Line Technical Support Engineer to join their existing Technical Support Team. This position involves managing and providing ongoing technical support for clients across various IT, communications, and cybersecurity services. Roles & Responsibilities: The key responsibilities for this role include, but are not limited to: Maintaining consistent SLAs for all 1st & 2nd Line Support Tickets. Responding to all client support tickets within a 25-minute window and ensuring ticket closure within SLA timeframes. Answering all incoming client calls within 5 seconds. Supporting customers with their Windows and iOS workstations. Providing support for Microsoft Office 365, including Outlook, SharePoint, OneDrive, Azure AD, and Intune (full training will be provided). Ensuring client satisfaction surveys consistently achieve a minimum of 4 out of 5 stars. Demonstrating a willingness to continuously learn and develop professionally. Managing tickets using Atera and maintaining up-to-date customer details in Hudu (full training will be provided). Being open to learning new skills in network management, cybersecurity monitoring, and onsite installations as required. Being willing to travel and meet with customers at their offices when necessary. Participating in out-of-hours support based on a team rota (additional pay included, maximum of 1 week per month). Upholding the core values of attitude, integrity, and perseverance. Requirements: Previous experience in a similar role within a technology-based environment. Strong organizational skills and the ability to manage tasks efficiently. Excellent communication skills. Proficiency with Microsoft Word, Excel, PowerPoint, and CRM systems. Ability to work both independently and as part of a team. Willingness to work from the office based in Enfield Career Path: As experience is gained, the Technical Support Engineer will have the opportunity to progress into a Senior Support Engineer role. Further career development opportunities may arise, including the possibility of supporting clients across the UK, Europe, and the Middle East as the company continues its expansion. Salary & Package Breakdown: 23,000 per annum basic salary. Overtime pay available for weekly out-of-hours support: 150 per week. Bonus pay based on department-specific KPIs. 40 hours per week (8:30 am to 5:30 pm, Monday to Friday). 25 days of holiday per year, plus bank holidays. Business travel expenses covered. Full training provided. Paid sick leave. Regular social events. Optional travel opportunities. To apply, please get in touch with your CV and details of your salary expectations and notice period.
2nd Line Engineer - London ( 4 days per week onsite, 1 day per week WFH) Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
Feb 04, 2025
Full time
2nd Line Engineer - London ( 4 days per week onsite, 1 day per week WFH) Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
EUC Support Engineer is required by a nationwide IT Solutions Provider for paying up to £28k, based onsite for a client in Westminster. Due to the nature of this client and the site, all candidates must hold SC Clearance or have previously held clearance and are happy to undertake a new application. The successful Support Engineer will have worked in an ITIL environment and be process and structur click apply for full job details
Feb 01, 2024
Full time
EUC Support Engineer is required by a nationwide IT Solutions Provider for paying up to £28k, based onsite for a client in Westminster. Due to the nature of this client and the site, all candidates must hold SC Clearance or have previously held clearance and are happy to undertake a new application. The successful Support Engineer will have worked in an ITIL environment and be process and structur click apply for full job details
Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Dec 18, 2022
Full time
Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Devops engineer Staines (TW18) / London (EC2R) / Leeds (LS5) / Manchester (M50) Flexible / Hybrid working options Permanent £60,000 (Neg) + fantastic benefits Full time - scheduled 37.5 hours per week Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview Working in a "DevOps" team, you will work with Developers to provide technical expertise on applications and infrastructure hosted on AWS, Azure GCP platforms utilising terraform. Drive higher service performance and availability whilst at the same time exercising good cost control. Focus on Automation, removing manual effort and technical debt Manage CI CD pipelines across various Production and Non-Production environments. Act as a technical focal point when required; such as when a major incident occurs. What you'll do: Manage infrastructure hosted on Bupa's Azure and AWS cloud platforms Ensure the cloud hosted infrastructure and services adhere to agreed SLA and OLAs Manage tools and processes for CI/CD , Docker and terraform Manage automation processes Provide support services to deliver the required system availability, reliability and performance necessary to underpin business operations. Provide 2nd line application support that includes 'Fix on Fail', management of defects and change requests, support requests, proactive performance monitoring and management. Assist in the creation and optimisation of 2nd and 3rd line support processes. Using the in house ITSMF tools track all software service-related Incidents and Problems. Provide technical support to assist in resolving Major Incidents, including participating in technical war rooms meetings and communicating to senior management the status and progress of them. Ensure that effective Root Cause Analysis and linked actions are undertaken to prevent the recurrence of incidents. Work in collaboration with 3rd party software vendors to ensure services meet or exceed their contract obligations. Liaise with internal service users to define, monitor and ensure the delivery of Service Levels. Track compliance by use of comprehensive dashboards and governance reports. Adhere closely to the principals defined within ITIL. Particular attention being paid to configuration management, environment management and release management. What you'll bring: Experience of working in a "DevOps" team or a similar multi skilled team in a technically demanding function. Experience or familiarity with Terraform CI/CD tools preferably Azure devops . AWS , Kubernetes, GCP, docker PowerShell or any other scripting language Database servers ideally Microsoft SQL Server Networking , WAF Any content Management System, preferably Sitecore Ideally some experience of working with Windows Server Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time
Dec 18, 2022
Full time
Devops engineer Staines (TW18) / London (EC2R) / Leeds (LS5) / Manchester (M50) Flexible / Hybrid working options Permanent £60,000 (Neg) + fantastic benefits Full time - scheduled 37.5 hours per week Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role Overview Working in a "DevOps" team, you will work with Developers to provide technical expertise on applications and infrastructure hosted on AWS, Azure GCP platforms utilising terraform. Drive higher service performance and availability whilst at the same time exercising good cost control. Focus on Automation, removing manual effort and technical debt Manage CI CD pipelines across various Production and Non-Production environments. Act as a technical focal point when required; such as when a major incident occurs. What you'll do: Manage infrastructure hosted on Bupa's Azure and AWS cloud platforms Ensure the cloud hosted infrastructure and services adhere to agreed SLA and OLAs Manage tools and processes for CI/CD , Docker and terraform Manage automation processes Provide support services to deliver the required system availability, reliability and performance necessary to underpin business operations. Provide 2nd line application support that includes 'Fix on Fail', management of defects and change requests, support requests, proactive performance monitoring and management. Assist in the creation and optimisation of 2nd and 3rd line support processes. Using the in house ITSMF tools track all software service-related Incidents and Problems. Provide technical support to assist in resolving Major Incidents, including participating in technical war rooms meetings and communicating to senior management the status and progress of them. Ensure that effective Root Cause Analysis and linked actions are undertaken to prevent the recurrence of incidents. Work in collaboration with 3rd party software vendors to ensure services meet or exceed their contract obligations. Liaise with internal service users to define, monitor and ensure the delivery of Service Levels. Track compliance by use of comprehensive dashboards and governance reports. Adhere closely to the principals defined within ITIL. Particular attention being paid to configuration management, environment management and release management. What you'll bring: Experience of working in a "DevOps" team or a similar multi skilled team in a technically demanding function. Experience or familiarity with Terraform CI/CD tools preferably Azure devops . AWS , Kubernetes, GCP, docker PowerShell or any other scripting language Database servers ideally Microsoft SQL Server Networking , WAF Any content Management System, preferably Sitecore Ideally some experience of working with Windows Server Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Time Type: Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
Dec 02, 2022
Full time
Salary 30,000 - 35,000 GBP per year Requirements: - Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Responsibilities: - To provide second level support to clients. You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk. Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating to 3rd Service Desk members more junior than you, will love to learn from you, your work ethic and professional IT skills. This role will include onsite work at client locations across the London area. Technologies: - Citrix - Office 365 - Microsoft 365 - Azure More: At CTS our WHY is to deliver world class IT services that transform the user experience and operational success of Law Firms and Chambers. How we do this is by focusing only on IT services for chambers and law firms, understanding their needs better than others and shaping our services around the unique requirements of legal sector firms and their users. We deliver our 'IT Services Shaped For Law' by building high performing, highly specialised teams who enjoy providing great service to happy clients; and for whom we know time matters, for them and for us. Our values of Passion, Team and Excellence drive our search for new team members to join us. We care about what we do, and how we do it. We achieve more together. We learn and grow every day. Job Purpose You have a flair for tech and like to provide robust service delivery to our clients, with a strong will to make a difference. We have a dynamic environment, prioritising and multi-tasking effectively, as well as problem solving whilst providing excellent communication, customer handling and inter-personal skills. An eye for spotting opportunities to refine and improve processes and service and can communicate effectively with clients and third parties both face to face and over the phone, in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. Keeping calm and focused when in a pressured situation comes naturally to you. You demonstrate initiative and have excellent lateral-thinking and problem-solving skills. You are flexible and adaptable - excited by new ideas and/or technology and, keen to pick up and work with new initiatives.
We have an exciting opportunity for an Education Service Delivery Manager to join our fast-growing client. The Education Service Delivery Manager will be offered a Hybrid working model. You will also travel to my client s sites in Slough, Northamptonshire and Oxfordshire as the selected candidate would be the primary manager and escalation point for service delivery on these sites. MFK Recruitment has successfully recruited 14 candidates to this company within the past 3 years! The company is very keen on having individuals who are keen to learn new technologies and progress in their careers. Education Service Delivery Manager - job purpose: To be the primary manager and escalation point for service delivery for education customer sites, working closely with all onsite service engineer teams and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. To manage the education site leads ensuring support tickets are responded to within agreed customer SLA s and teams are mentored and developed. Education Service Delivery Manager - main responsibilities: Primary escalation point for education site leads Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendation. Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issues Incident and problem management - taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager - qualifications & knowledge: 2+ years experience as a senior engineer supporting schools or colleges with previous experience at other levels Experience of managing or supporting projects Familiar with working to SLA s to meet customer and requirements Experience of working in a customer facing role Education Service Delivery Manager - skills & experience: PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues Firewalls, routers & VPN s - install, configure and troubleshoot Office 365 - create accounts, breakdown, trouble shoot issues, AD sync Microsoft Hyper v / VM Ware - basic skills Switches - install and configure, setup VLAN s, tagging, breakdown, trouble shoot issues
Nov 28, 2022
Full time
We have an exciting opportunity for an Education Service Delivery Manager to join our fast-growing client. The Education Service Delivery Manager will be offered a Hybrid working model. You will also travel to my client s sites in Slough, Northamptonshire and Oxfordshire as the selected candidate would be the primary manager and escalation point for service delivery on these sites. MFK Recruitment has successfully recruited 14 candidates to this company within the past 3 years! The company is very keen on having individuals who are keen to learn new technologies and progress in their careers. Education Service Delivery Manager - job purpose: To be the primary manager and escalation point for service delivery for education customer sites, working closely with all onsite service engineer teams and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. To manage the education site leads ensuring support tickets are responded to within agreed customer SLA s and teams are mentored and developed. Education Service Delivery Manager - main responsibilities: Primary escalation point for education site leads Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendation. Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issues Incident and problem management - taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager - qualifications & knowledge: 2+ years experience as a senior engineer supporting schools or colleges with previous experience at other levels Experience of managing or supporting projects Familiar with working to SLA s to meet customer and requirements Experience of working in a customer facing role Education Service Delivery Manager - skills & experience: PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues Firewalls, routers & VPN s - install, configure and troubleshoot Office 365 - create accounts, breakdown, trouble shoot issues, AD sync Microsoft Hyper v / VM Ware - basic skills Switches - install and configure, setup VLAN s, tagging, breakdown, trouble shoot issues
