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2nd line engineer onsite london
Opus Technology
2nd Line IT Field Support Engineer
Opus Technology Reigate, Surrey
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: • Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs • Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high • Walking the floor daily to ensure users have an approachable and accessible IT Support presence • Proactively checking Audio Visual rooms at the beginning and throughout the day • Running regular drop-in sessions where users can come to request assistance or training • Building and configuring desktop systems and mobile devices • Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London The talents we are excited to see You will have the following experience/skills: • Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent • 3+ years working for an MSP previously is desirable • 2nd Line support of Microsoft infrastructure software and application suites • Competency with mainstream Apple Mac infrastructure software and application suites • MS Certificates are preferred • Familiarisation working according to industry best practice, such as ITIL service strategy • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all company structure levels • Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life assurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Apr 30, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: • Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs • Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high • Walking the floor daily to ensure users have an approachable and accessible IT Support presence • Proactively checking Audio Visual rooms at the beginning and throughout the day • Running regular drop-in sessions where users can come to request assistance or training • Building and configuring desktop systems and mobile devices • Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London The talents we are excited to see You will have the following experience/skills: • Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent • 3+ years working for an MSP previously is desirable • 2nd Line support of Microsoft infrastructure software and application suites • Competency with mainstream Apple Mac infrastructure software and application suites • MS Certificates are preferred • Familiarisation working according to industry best practice, such as ITIL service strategy • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all company structure levels • Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life assurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Electrosonic
Senior AV Installer/ Site Supervisor
Electrosonic
Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. The Position: We are currently looking for a Senior AV Installer/ Site Supervisor in our Dartford office. In this role, you will achieve an exemplary record for health and safety for all activities onsite and ensure Installation, Commissioning and Onsite Programming activities are completed On Time, on budget and to the clients overall satisfaction. All work must be carried out in accordance with Electrosonic Quality Procedures evident through successful audits. As Senior Installer/ Site Supervisor, you will ensure the Client and Project Manager are kept fully informed about progress, status, risks and issues onsite. What you will be doing Lead AV installation activities through to project completion, providing clear direction to Electrosonic personnel and contractors to ensure delivery to specification and schedule. Supervise on-site teams, ensuring compliance with project plans, company standards, and safety requirements. Work from technical drawings, schematics, and site plans to execute and oversee high-quality AV installations and commissioning. Effectively manage BIW (electronic collaboration tools), project plans, and documentation to support clear, timely communication across stakeholders. Liaise closely with Project Engineers, Project Managers, clients, main contractors, and trades to coordinate technical aspects and resolve on-site challenges. Maintain flexibility in responding to project changes, escalating variations to the Project Manager for proper evaluation and cost control. Proactively plan and coordinate the delivery of materials and equipment to meet on-site demand. Track and report on commissioning milestones, site status, and potential risks to support timely decision-making. Identify opportunities for efficiency improvements and cost control to help prevent project overruns. Drive improvements to working practices and provide constructive feedback to Project Engineers and Managers throughout the project lifecycle. Lead on-site health and safety practices by preparing and delivering Risk Assessments, Method Statements, and Toolbox Talks, ensuring full compliance with company policies and legal standards. Conduct site surveys to support risk management and contribute to accurate project quotations. What you will bring to the role Demonstrated ability to work independently and take initiative, while confidently leading teams within a construction site environment. Proven capability to manage on-site activities to meet specifications, deadlines, and budgeted hours. Displays a proactive mindset with strong leadership skills and the ability to motivate others on site. Highly organised and adaptable, able to manage a range of tasks and shifting priorities throughout the working day. Excellent communication skills with proficiency in Microsoft Project, Excel, Outlook, Word, and electronic collaboration tools such as BIW (or equivalents). In-depth knowledge of 1st and 2nd fix AV installations, including commissioning, programming, and handover. Able to follow direction from engineers and managers while also applying lateral thinking to provide practical engineering solutions and make sound decisions independently. Confident in interpreting schematics, terminating sheets, site plans, and projector drawings. Strong mechanical skills with the ability to demonstrate and promote best practices on site. Resilient and flexible, able to respond effectively to varied and changing site conditions or project demands. Able to prioritise tasks effectively and perform well under pressure. Holds a clean, full UK driving licence and is willing to travel and work away from home as required. Demonstrable experience in production, wiring methods, and AV or M&E installation supervision. Background in AV, electrical, electronic, or construction contracting industries preferred. Holds relevant Health & Safety certifications (e.g., IOSH, NEBOSH, CITB) and demonstrates a commitment to safe site practices. What we offer Excellent opportunities for career development Investment in your learning and development Friendly and supportive working environment At Electrosonic, diversity, equity and inclusion (DEI) are fundamental to our mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.
Apr 30, 2026
Full time
Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. The Position: We are currently looking for a Senior AV Installer/ Site Supervisor in our Dartford office. In this role, you will achieve an exemplary record for health and safety for all activities onsite and ensure Installation, Commissioning and Onsite Programming activities are completed On Time, on budget and to the clients overall satisfaction. All work must be carried out in accordance with Electrosonic Quality Procedures evident through successful audits. As Senior Installer/ Site Supervisor, you will ensure the Client and Project Manager are kept fully informed about progress, status, risks and issues onsite. What you will be doing Lead AV installation activities through to project completion, providing clear direction to Electrosonic personnel and contractors to ensure delivery to specification and schedule. Supervise on-site teams, ensuring compliance with project plans, company standards, and safety requirements. Work from technical drawings, schematics, and site plans to execute and oversee high-quality AV installations and commissioning. Effectively manage BIW (electronic collaboration tools), project plans, and documentation to support clear, timely communication across stakeholders. Liaise closely with Project Engineers, Project Managers, clients, main contractors, and trades to coordinate technical aspects and resolve on-site challenges. Maintain flexibility in responding to project changes, escalating variations to the Project Manager for proper evaluation and cost control. Proactively plan and coordinate the delivery of materials and equipment to meet on-site demand. Track and report on commissioning milestones, site status, and potential risks to support timely decision-making. Identify opportunities for efficiency improvements and cost control to help prevent project overruns. Drive improvements to working practices and provide constructive feedback to Project Engineers and Managers throughout the project lifecycle. Lead on-site health and safety practices by preparing and delivering Risk Assessments, Method Statements, and Toolbox Talks, ensuring full compliance with company policies and legal standards. Conduct site surveys to support risk management and contribute to accurate project quotations. What you will bring to the role Demonstrated ability to work independently and take initiative, while confidently leading teams within a construction site environment. Proven capability to manage on-site activities to meet specifications, deadlines, and budgeted hours. Displays a proactive mindset with strong leadership skills and the ability to motivate others on site. Highly organised and adaptable, able to manage a range of tasks and shifting priorities throughout the working day. Excellent communication skills with proficiency in Microsoft Project, Excel, Outlook, Word, and electronic collaboration tools such as BIW (or equivalents). In-depth knowledge of 1st and 2nd fix AV installations, including commissioning, programming, and handover. Able to follow direction from engineers and managers while also applying lateral thinking to provide practical engineering solutions and make sound decisions independently. Confident in interpreting schematics, terminating sheets, site plans, and projector drawings. Strong mechanical skills with the ability to demonstrate and promote best practices on site. Resilient and flexible, able to respond effectively to varied and changing site conditions or project demands. Able to prioritise tasks effectively and perform well under pressure. Holds a clean, full UK driving licence and is willing to travel and work away from home as required. Demonstrable experience in production, wiring methods, and AV or M&E installation supervision. Background in AV, electrical, electronic, or construction contracting industries preferred. Holds relevant Health & Safety certifications (e.g., IOSH, NEBOSH, CITB) and demonstrates a commitment to safe site practices. What we offer Excellent opportunities for career development Investment in your learning and development Friendly and supportive working environment At Electrosonic, diversity, equity and inclusion (DEI) are fundamental to our mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.

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