4 jobs found

Large secondary school in South London region requires an experienced technician with strong 2nd line experience and excellent communication skills to join an existing team. You will have current 2nd line+ level understanding of much the Microsoft stack including Intune, Entra, 365 admin console, Office apps etc. It would also be useful to have a good understanding of network switch and AP technologies like Cisco, Aruba, Ruckus or other. Ideally you will have previous experience of working within schools and understand the priorities, onsite working and safeguarding! Parking onsite or overground rail nearby

NEW CONTRACT ROLE - IT SUPPORT ENGINEER / TEAM LEAD ASAP Start Onsite London £140- £150 Inside IR35 THE OPPORTUNITY We are seeking a hybrid IT Support Engineer / Team Lead to provide hands-on 1st and 2nd line technical support while assisting with team coordination and service delivery activities. This role combines technical troubleshooting with operational oversight, ensuring high-quality support and smooth day-to-day team operations. THE ROLE Provide 1st and 2nd line support for hardware and software issues Support Windows 11 and macOS environments Troubleshoot Microsoft 365 and GlobalProtect VPN issues Diagnose and resolve hardware faults across laptops (Windows & Mac) and iPhones Investigate and resolve Wi-Fi, network connectivity and account-related issues Take ownership of incidents and requests via ServiceNow, ensuring accurate and timely updates Maintain clear communication with users throughout the ticket lifecycle Update and manage the team planner and rota to ensure adequate coverage Coordinate sickness and annual leave, escalating where needed to arrange cover Support service delivery activities including complaints handling and user feedback Escalate conduct or behavioural concerns to the appropriate manager Report service or operational issues to senior team members for resolution REQUIREMENTS Proven experience in a 1st/2nd line IT support role Strong knowledge of Windows 11 and macOS Experience supporting Microsoft 365 and VPN tools (e.g. GlobalProtect) Hands-on experience with laptop and mobile device troubleshooting Familiarity with ticketing systems such as ServiceNow Understanding of networking fundamentals (Wi-Fi, connectivity, user accounts) Ability to manage workload independently and prioritise effectively TO BE CONSIDERED Email your CV and availability to: PLEASE NOTE This is a hybrid support and coordination role requiring both technical troubleshooting and team support responsibilities Candidates must be comfortable taking ownership of tickets while also assisting with team operations and service delivery tasks

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you've also worked in the following roles, we'd also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues escalated from 1st Line support Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools Onboarding Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support to senior stakeholders Field Support: Provide onsite support when required and cover field engineer absence Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies Experience with Azure administration, Active Directory and endpoint management tools Knowledge of ITIL processes and incident management best practice Ability to manage multiple priorities and work to SLAs Excellent communication and customer service skills Experience providing remote, onsite and user-facing support Strong problem-solving and critical thinking ability A proactive approach to continuous improvement and professional development BENEFITS Performance based bonus (up to £8,000) Hybrid working (two days working from home) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Mac Support Engineer - 6-month contract - London - 4 days a week contract My Customer is looking for a proactive and hands-on Mac Support Engineer to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems. You'll play a key role in 1/2 line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure. This Mac Support Engineer will work fully onsite in Central London for 4 days per week. Required Skills & Experience from the Mac Support Engineer: Proven experience supporting macOS environments in a corporate setting Familiarity with Jamf MDM for device investigation and management Exposure to Fleet Device Management (or willingness to learn as part of a migration) Experience supporting Zoom Rooms or AV/meeting room technology Basic understanding of network troubleshooting , ideally within a Meraki environment Experience with Okta administration (user management and access support) Strong experience managing user onboarding and offboarding processes Knowledge of IT asset management and inventory tracking Strong troubleshooting skills with a user-focused mindset Key responsibilities of the Mac Support Engineer: Provide 1st and 2nd line support across a macOS-based environment Troubleshoot and resolve issues relating to Mac devices, applications, and user access Support and maintain Zoom Rooms , ensuring meeting spaces are fully operational Use Jamf MDM to investigate device issues, enforce policies, and support endpoint management Assist with the transition to Fleet Device Management , including basic administration and troubleshooting Investigate basic network-related issues using the Meraki dashboard Administer Okta , including user provisioning, deprovisioning, and password resets Manage end-to-end onboarding and offboarding , ensuring a smooth user experience Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.