Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll help you succeed. You will be joining a fast-growing Private Equity funds tax team, working with great clients and a market leading group of people from a diverse range of backgrounds. We are looking for someone who is willing to be a leader, and who is keen to learn and develop - the team will support you to help build your career, deliver great service to high quality clients, and win in the market. At BDO we are proud of our Workable hybrid working framework - we have core team days, and an expectation that team members will be at our Baker Street hub for at least 2 days a week, but otherwise you will have substantial freedom to plan your balance of time in the office and time at home. Responsibilities You will be responsible for dealing with all matters relating to the running of your portfolio of clients, supported by partners in the team and working with colleagues. Your portfolio will include asset managers, investment partnerships and fund management structures. You will: Help to drive the private equity strategy of BDO by building your profile in the market, overseeing top quality tax advice and compliance, getting to know your clients and their issues, and looking for opportunities. Run client relationships - acting as a key point of contact for clients, ensuring the team respond promptly to, as well as anticipate, client requests/needs, and maintaining regular contact with clients. Oversee a portfolio of clients, taking responsibility for delivery of tax compliance and advisory services supported by managers and the junior team. Deal with interesting and varied tax issues. Recognise and seek out business and sales opportunities and work with the Partners to develop these. Develop your own network of contacts internally and externally, supporting your own career development and the growth of our business. Actively participate in the management of the group. Be responsible for coaching and developing managers and more junior members of staff. Actively share knowledge and experiences with others in the firm. Requirements Qualified ACA/CTA (or equivalent) with demonstrable post-qualified experience. Ideally the candidate would have relevant experience in a partnership tax compliance and advisory role or a corporate and personal tax compliance and advisory role, with experience of dealing with private equity funds and management structures. Involvement in and ability to deal with interesting and challenging tax advisory projects. Alternatively, significant experience in private equity tax compliance or a combination of the two. Ability to manage a client portfolio. Experience of dealing with client senior management. Involvement in business development activities with new and/or existing clients. Self-motivated with excellent communication. Experience of supervising junior staff. A commitment to technical and personal development, with the drive and ambition to progress in a supportive environment and fulfil your full potential. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jul 05, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll help you succeed. You will be joining a fast-growing Private Equity funds tax team, working with great clients and a market leading group of people from a diverse range of backgrounds. We are looking for someone who is willing to be a leader, and who is keen to learn and develop - the team will support you to help build your career, deliver great service to high quality clients, and win in the market. At BDO we are proud of our Workable hybrid working framework - we have core team days, and an expectation that team members will be at our Baker Street hub for at least 2 days a week, but otherwise you will have substantial freedom to plan your balance of time in the office and time at home. Responsibilities You will be responsible for dealing with all matters relating to the running of your portfolio of clients, supported by partners in the team and working with colleagues. Your portfolio will include asset managers, investment partnerships and fund management structures. You will: Help to drive the private equity strategy of BDO by building your profile in the market, overseeing top quality tax advice and compliance, getting to know your clients and their issues, and looking for opportunities. Run client relationships - acting as a key point of contact for clients, ensuring the team respond promptly to, as well as anticipate, client requests/needs, and maintaining regular contact with clients. Oversee a portfolio of clients, taking responsibility for delivery of tax compliance and advisory services supported by managers and the junior team. Deal with interesting and varied tax issues. Recognise and seek out business and sales opportunities and work with the Partners to develop these. Develop your own network of contacts internally and externally, supporting your own career development and the growth of our business. Actively participate in the management of the group. Be responsible for coaching and developing managers and more junior members of staff. Actively share knowledge and experiences with others in the firm. Requirements Qualified ACA/CTA (or equivalent) with demonstrable post-qualified experience. Ideally the candidate would have relevant experience in a partnership tax compliance and advisory role or a corporate and personal tax compliance and advisory role, with experience of dealing with private equity funds and management structures. Involvement in and ability to deal with interesting and challenging tax advisory projects. Alternatively, significant experience in private equity tax compliance or a combination of the two. Ability to manage a client portfolio. Experience of dealing with client senior management. Involvement in business development activities with new and/or existing clients. Self-motivated with excellent communication. Experience of supervising junior staff. A commitment to technical and personal development, with the drive and ambition to progress in a supportive environment and fulfil your full potential. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job title: Customer Service Advisor Location: Droitwich Salary: £13.00phr plus bonus Hours: Varied Work Patterns Available Hours: Working Schedule Patterns: 25, 30 or 35 hours per week of rotating shifts as follows: Full-time Shift (35 hours/week): Rotating shifts : 09:00am-17:00pm / 11:00am-19:00pm with one hour unpaid lunch break - in the office Part-time Shift (30 hours/week): Rotating shifts : 09:00am-15:00pm / 13:00pm-19:00pm - in the office Part-time Shift (25 hours/week): Rotating shifts : 09:00am-14:00pm / 14:00pm-19:00pm - in the office Key Responsibilites: . Answer incoming calls and convert them into appointments that meet company criteria. . Ensure customer data is accurate, relevant information is in the correct fields, and customers are informed of appointment details. . Forward appointment lead sheets and quotation requests to Sales Coordinator unless appointments are self-confirmed. . Manage unconverted leads appropriately using the computer system. . Promptly contact and reschedule appointments with customers. . Immediately pass customer appointment cancellation requests to the relevant Sales Coordinator. . Handle calls from existing customers, gather details of their queries, and address them accordingly. . Collaborate with Admin Support/Contact Centre Manager to resolve queries or problems. . Contribute to outstanding customer service delivery. . Perform any other necessary duties. Key requirements: . Target driven and self-motivated. . Proven track record of achieving targets. . Good listener, resilient with a strong focus on empathy and integrity. . Excellent telephone and computer skills, such as office applications, emails and CRM systems.
Jul 05, 2025
Full time
Job title: Customer Service Advisor Location: Droitwich Salary: £13.00phr plus bonus Hours: Varied Work Patterns Available Hours: Working Schedule Patterns: 25, 30 or 35 hours per week of rotating shifts as follows: Full-time Shift (35 hours/week): Rotating shifts : 09:00am-17:00pm / 11:00am-19:00pm with one hour unpaid lunch break - in the office Part-time Shift (30 hours/week): Rotating shifts : 09:00am-15:00pm / 13:00pm-19:00pm - in the office Part-time Shift (25 hours/week): Rotating shifts : 09:00am-14:00pm / 14:00pm-19:00pm - in the office Key Responsibilites: . Answer incoming calls and convert them into appointments that meet company criteria. . Ensure customer data is accurate, relevant information is in the correct fields, and customers are informed of appointment details. . Forward appointment lead sheets and quotation requests to Sales Coordinator unless appointments are self-confirmed. . Manage unconverted leads appropriately using the computer system. . Promptly contact and reschedule appointments with customers. . Immediately pass customer appointment cancellation requests to the relevant Sales Coordinator. . Handle calls from existing customers, gather details of their queries, and address them accordingly. . Collaborate with Admin Support/Contact Centre Manager to resolve queries or problems. . Contribute to outstanding customer service delivery. . Perform any other necessary duties. Key requirements: . Target driven and self-motivated. . Proven track record of achieving targets. . Good listener, resilient with a strong focus on empathy and integrity. . Excellent telephone and computer skills, such as office applications, emails and CRM systems.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join the team at The Glades, Bromley's premier shopping destination! Opened in 1991 and deeply rooted in Bromley's history, The Glades boasts 135 stores across 464,000 sq ft. JLL are currently seeking a Retail Liaison Manager to contribute to the vibrant atmosphere and exceptional experience we offer our shoppers and the local community. This is a fantastic chance to develop your skills and grow your career within a leading retail environment. Objective of Role To establish and manage productive relationships between retailers & head offices, the shopping centre management team and onsite staff, the managing agent, asset manager and any city centre retailers. To collect and analyse trading intelligence, centre performance statistics and other data and ensure that this information is reported regularly to all parties. This should be communicated to the Centre Director and marketing function in depth to ensure that suitable responses are developed to support retailers and the centre. Delivery will be in line with JLL best practice standards to ensure the highest standards of management to the Centre. Team Structure The Retail Liaison Manager will report to and seek direction from the Centre Director, taking guidance as appropriate. Key Responsibilities and Deliverables Management, collection & knowledge of all data and information regarding centre retailer performance on reporting documents/spreadsheets (or external portal if applicable). Manage and monitor the flow of key indicators from retailers & understanding their business needs Desktop research of national retailer performance Where possible and where relationships allow, support with the collection of retailers annual turnover certificates Establish a productive relationship with retailers, area managers and head offices to provide them with a regular informative review of trading performance Provide the Centre Director and team with periodic reporting of retail performance and centre statistics, present the monthly trading performance to the client and leasing agents Collaborate with the centre marketing team and retailers to develop consumer facing marketing responses to trading performance Generally manage centre communication with the retailers, manage the retailer meetings as direct by the Centre Director, invite guest speakers and encourage attendance and support the retailer newsletter and other communication documents for store managers and staff in partnership with the centre marketing department Encourage retailer participation in centre initiatives through the marketing team and assist the marketing team to collect feedback after events, attend centre marketing events as directed by the Centre Director Fulfil the post of Duty Manager on a regular basis and all related responsibilities including weekend working on a rota basis In conjunction with the Operations Manager, ensure the retailer handbook is kept updated working with all centre departments Monitor the retail comings and goings within the city and the regional competition Monitor the retailers for lease compliance and champion core trading hours Manage the retailer inductions Manage the centre's annual community day and monitor Take the centre lead on any centre participation on retail apprenticeships Manage the Retailer Awards in conjunction with the marketing team Support the Commercialisation Coordinator to ensure high standards of presentation and merchandising at all times Manage the centre remote storage requirements Experience Knowledge and Qualifications Retail Management qualification (NVQ/City & Guilds/etc.) preferable Must have a solid background in different levels of retail management in a customer facing environment Must be confident with extensive retail data analysis and trends IT Literate Ideally Maths and English GCSE/ O Level or equivalent Competencies and Attributes A good communicator to a variety of audiences Autonomous approach to workload and self-motivating Strong analytical skills - an ability to decipher and interpret large amounts of data Strong organisational skills - an ability to work without close supervision and prioritise The confidence to establish a dialogue with anyone internal or external to the business Strong customer relations skills and an ability to integrate with a diverse and changing environment Ability to positively interact with key stakeholders. Strong communication skills, both verbal and written. Able to work on own initiative, to listen and willingness to learn. Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information Ability to multi-task in a fast-moving environment Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Jul 05, 2025
Full time
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join the team at The Glades, Bromley's premier shopping destination! Opened in 1991 and deeply rooted in Bromley's history, The Glades boasts 135 stores across 464,000 sq ft. JLL are currently seeking a Retail Liaison Manager to contribute to the vibrant atmosphere and exceptional experience we offer our shoppers and the local community. This is a fantastic chance to develop your skills and grow your career within a leading retail environment. Objective of Role To establish and manage productive relationships between retailers & head offices, the shopping centre management team and onsite staff, the managing agent, asset manager and any city centre retailers. To collect and analyse trading intelligence, centre performance statistics and other data and ensure that this information is reported regularly to all parties. This should be communicated to the Centre Director and marketing function in depth to ensure that suitable responses are developed to support retailers and the centre. Delivery will be in line with JLL best practice standards to ensure the highest standards of management to the Centre. Team Structure The Retail Liaison Manager will report to and seek direction from the Centre Director, taking guidance as appropriate. Key Responsibilities and Deliverables Management, collection & knowledge of all data and information regarding centre retailer performance on reporting documents/spreadsheets (or external portal if applicable). Manage and monitor the flow of key indicators from retailers & understanding their business needs Desktop research of national retailer performance Where possible and where relationships allow, support with the collection of retailers annual turnover certificates Establish a productive relationship with retailers, area managers and head offices to provide them with a regular informative review of trading performance Provide the Centre Director and team with periodic reporting of retail performance and centre statistics, present the monthly trading performance to the client and leasing agents Collaborate with the centre marketing team and retailers to develop consumer facing marketing responses to trading performance Generally manage centre communication with the retailers, manage the retailer meetings as direct by the Centre Director, invite guest speakers and encourage attendance and support the retailer newsletter and other communication documents for store managers and staff in partnership with the centre marketing department Encourage retailer participation in centre initiatives through the marketing team and assist the marketing team to collect feedback after events, attend centre marketing events as directed by the Centre Director Fulfil the post of Duty Manager on a regular basis and all related responsibilities including weekend working on a rota basis In conjunction with the Operations Manager, ensure the retailer handbook is kept updated working with all centre departments Monitor the retail comings and goings within the city and the regional competition Monitor the retailers for lease compliance and champion core trading hours Manage the retailer inductions Manage the centre's annual community day and monitor Take the centre lead on any centre participation on retail apprenticeships Manage the Retailer Awards in conjunction with the marketing team Support the Commercialisation Coordinator to ensure high standards of presentation and merchandising at all times Manage the centre remote storage requirements Experience Knowledge and Qualifications Retail Management qualification (NVQ/City & Guilds/etc.) preferable Must have a solid background in different levels of retail management in a customer facing environment Must be confident with extensive retail data analysis and trends IT Literate Ideally Maths and English GCSE/ O Level or equivalent Competencies and Attributes A good communicator to a variety of audiences Autonomous approach to workload and self-motivating Strong analytical skills - an ability to decipher and interpret large amounts of data Strong organisational skills - an ability to work without close supervision and prioritise The confidence to establish a dialogue with anyone internal or external to the business Strong customer relations skills and an ability to integrate with a diverse and changing environment Ability to positively interact with key stakeholders. Strong communication skills, both verbal and written. Able to work on own initiative, to listen and willingness to learn. Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information Ability to multi-task in a fast-moving environment Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Get Staffed Online Recruitment Limited
Bracknell, Berkshire
Customer Service Advisor Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you. They work with large network providers to bring great mobile phone deals to their customers. They have a customer base of nearly half a million with their online business equating to over 70% of their sales. These roles within the customers contact centre will be supporting the success of this business by being the first people their valuable customers get to speak to. If you think you have what it takes to be a member of our client s team, then please apply, so they can start a conversation with you about how they could work together. Main duties Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email). Will be able to work under their own initiative and alongside fellow team colleagues. Able to achieve realistic key performance indicators and targets. You will be highly motivated to provide solutions on a first-time resolution basis. The ideal candidate will have experience of working within a customer service industry. The ideal candidate will have Great knowledge of Microsoft Office 365 products. Excellent communication skills both verbal and written to deal with calls, live chat and email. Experience of working within a customer service environment. The ability to work in a fast-paced industry. Want to work somewhere where you are valued as a team member. In return they offer Competitive salary Individual monthly bonus based on performance Opportunity for career progression 22 days holiday plus bank holidays Pension scheme Social activities Free parking Schedule Fixed Term Contract through until the end of December 2025 7.5-hour shift Occasional weekend working If you think you have what it takes to be a member of our client s Customer Service team, then please apply now.
Jul 04, 2025
Full time
Customer Service Advisor Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you. They work with large network providers to bring great mobile phone deals to their customers. They have a customer base of nearly half a million with their online business equating to over 70% of their sales. These roles within the customers contact centre will be supporting the success of this business by being the first people their valuable customers get to speak to. If you think you have what it takes to be a member of our client s team, then please apply, so they can start a conversation with you about how they could work together. Main duties Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email). Will be able to work under their own initiative and alongside fellow team colleagues. Able to achieve realistic key performance indicators and targets. You will be highly motivated to provide solutions on a first-time resolution basis. The ideal candidate will have experience of working within a customer service industry. The ideal candidate will have Great knowledge of Microsoft Office 365 products. Excellent communication skills both verbal and written to deal with calls, live chat and email. Experience of working within a customer service environment. The ability to work in a fast-paced industry. Want to work somewhere where you are valued as a team member. In return they offer Competitive salary Individual monthly bonus based on performance Opportunity for career progression 22 days holiday plus bank holidays Pension scheme Social activities Free parking Schedule Fixed Term Contract through until the end of December 2025 7.5-hour shift Occasional weekend working If you think you have what it takes to be a member of our client s Customer Service team, then please apply now.
VitalSource , is hiring a (n) Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom . This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase . Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem-solving capabilities and attention to detail. Comfortable navigating cross-functional environments. Preferred Skills: Proficiency in Salesforce, Qlik, Looker, Metabase , and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer : Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes . Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset , we provide Education Assistance for our associates to further their education. Who W e A re: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify . EEO Poster in English EEO Poster in Spanish
Jul 04, 2025
Full time
VitalSource , is hiring a (n) Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom . This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase . Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem-solving capabilities and attention to detail. Comfortable navigating cross-functional environments. Preferred Skills: Proficiency in Salesforce, Qlik, Looker, Metabase , and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer : Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes . Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset , we provide Education Assistance for our associates to further their education. Who W e A re: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify . EEO Poster in English EEO Poster in Spanish
Job role: Customer Success Manager Company name: Carrot Fertility Location: Remote, UK Salary: N/A About the Job: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible. About The Role Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. Responsibilities in this Role Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership, from onboarding through the full customer lifecycle. Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. Qualifications/Experience Minimum Qualifications: 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment. Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team. Detail-oriented with strong analytical, writing, and communication skills. Must be able to develop and grow relationships with customers. Track record of high customer satisfaction. Experience working with the full lifecycle of customer success. Fluency in written and spoken English. Preferred Qualifications: Experience with Salesforce or other CRM. Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required. Comfortable working in a fast-paced environment; organized, diligent, and self-motivated. Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes. Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team.
Jul 04, 2025
Full time
Job role: Customer Success Manager Company name: Carrot Fertility Location: Remote, UK Salary: N/A About the Job: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible. About The Role Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. Responsibilities in this Role Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership, from onboarding through the full customer lifecycle. Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. Qualifications/Experience Minimum Qualifications: 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment. Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team. Detail-oriented with strong analytical, writing, and communication skills. Must be able to develop and grow relationships with customers. Track record of high customer satisfaction. Experience working with the full lifecycle of customer success. Fluency in written and spoken English. Preferred Qualifications: Experience with Salesforce or other CRM. Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required. Comfortable working in a fast-paced environment; organized, diligent, and self-motivated. Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes. Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team.
An exciting opportunity for a Business Development/Appointment Maker to join an established Sales team based in Nursling, Southampton. Be part of a friendly, down to earth and close knit team looking to expand due to excellent results this year. Flexibility with working hours creating a great work/life balance. The ideal candidate: Background in Telesales/Call centres and customer service Results and Target driven Reliable and confident on the phone The role: Making outbound calls to potential clients and securing appointments for managers You choose hours between 9am - 3pm - Mon - Fri P/T 15hrs minimum to 30hrs maximum 15 an hr + commission + bonuses Friendly working environment based in Nursling Contact Jo ASAP for more information
Jul 04, 2025
Full time
An exciting opportunity for a Business Development/Appointment Maker to join an established Sales team based in Nursling, Southampton. Be part of a friendly, down to earth and close knit team looking to expand due to excellent results this year. Flexibility with working hours creating a great work/life balance. The ideal candidate: Background in Telesales/Call centres and customer service Results and Target driven Reliable and confident on the phone The role: Making outbound calls to potential clients and securing appointments for managers You choose hours between 9am - 3pm - Mon - Fri P/T 15hrs minimum to 30hrs maximum 15 an hr + commission + bonuses Friendly working environment based in Nursling Contact Jo ASAP for more information
Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.
Jul 04, 2025
Full time
Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.
Job Title - Customer Service Executive - Luxury Travel Department/Sector - Travel Job Location - London Salary - £20k - £22k Our client has a Customer Relations Role, in the role you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In the role you will be responsible for all aspects of customer relations within the business dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media and database management supported by strong negotiating skills with excellent organisation and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry displaying outstanding verbal and written communication with a good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters in order to build and maintain ongoing customer relationships. Investigate all complaints communicating directly with office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analysing quantifiable CSQ data and send statistical reports to all departments concerned. Maintaining a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Jul 03, 2025
Full time
Job Title - Customer Service Executive - Luxury Travel Department/Sector - Travel Job Location - London Salary - £20k - £22k Our client has a Customer Relations Role, in the role you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In the role you will be responsible for all aspects of customer relations within the business dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media and database management supported by strong negotiating skills with excellent organisation and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry displaying outstanding verbal and written communication with a good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters in order to build and maintain ongoing customer relationships. Investigate all complaints communicating directly with office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analysing quantifiable CSQ data and send statistical reports to all departments concerned. Maintaining a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Job Title: Customer Service Executive - Luxury Travel Department/Sector: Travel Job Location: London Salary: £22k - £24k Our client has a Customer Relations Role, in which you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In this role, you will be responsible for all aspects of customer relations within the business, dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media, and database management, supported by strong negotiating skills with excellent organization and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry, displaying outstanding verbal and written communication skills, along with a good understanding of all legal obligations, including Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels, and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters to build and maintain ongoing customer relationships. Investigate all complaints, communicating directly with the office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints, offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database, ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers, 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analyze quantifiable CSQ data and send statistical reports to all departments concerned. Maintain a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers, ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Jul 03, 2025
Full time
Job Title: Customer Service Executive - Luxury Travel Department/Sector: Travel Job Location: London Salary: £22k - £24k Our client has a Customer Relations Role, in which you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In this role, you will be responsible for all aspects of customer relations within the business, dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media, and database management, supported by strong negotiating skills with excellent organization and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry, displaying outstanding verbal and written communication skills, along with a good understanding of all legal obligations, including Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels, and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters to build and maintain ongoing customer relationships. Investigate all complaints, communicating directly with the office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints, offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database, ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers, 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analyze quantifiable CSQ data and send statistical reports to all departments concerned. Maintain a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers, ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.
Job Title - Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers Job Location - London Salary - £25k plus bonus Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles. In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract. Our client can offer the option for hybrid working once the initial probation period has been successfully completed. In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems. Key Responsibilities: Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account. Providing support and guidance around servicing, licensing, and insurance claims. Answering inbound calls. Resolving customer queries or allocating them to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets on CRM. Skills Required: Hardworking A friendly personality Good communication skills via email, phone, and text A basic understanding of, and interest in, vehicles Strong attention to detail Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure
Jul 03, 2025
Full time
Job Title - Customer Support Advisor - Flexible vehicle solutions for ride hailing drivers Job Location - London Salary - £25k plus bonus Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride hailing drivers, focused on electric vehicles. In the role of Customer Support Advisor, you will be the first point of after-sales contact for drivers wishing to discuss their vehicle or hire contract. Our client can offer the option for hybrid working once the initial probation period has been successfully completed. In this role, you will look after general fleet and customer administration activities. This will include management of vehicle licence renewals, any fines or penalties received into the business, maintenance of vehicle and customer documentation, and general data entry within our operating systems. Key Responsibilities: Acting as a first point of contact for any customer service queries regarding the customer's vehicle or account. Providing support and guidance around servicing, licensing, and insurance claims. Answering inbound calls. Resolving customer queries or allocating them to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets on CRM. Skills Required: Hardworking A friendly personality Good communication skills via email, phone, and text A basic understanding of, and interest in, vehicles Strong attention to detail Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure
Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox's solutions and advise on best practices for success. About Chatterbox Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs Develop a thorough understanding of customer implementations, stakeholders, and needs Set clear retention goals and milestones for clients Participate in business reviews with clients Anticipate client decisions and uncover business needs to leverage Chatterbox's offerings effectively Collaborate with internal teams to align account activities with client strategies Maintain high organization and prioritize effectively Lead renewal processes and coordinate upsell opportunities with sales and account teams Build strong cross-functional relationships with Support, Sales, and Product Management Create resources for training and best practices Required Experience: 5+ years in a customer-facing role, preferably in SaaS Successful track record as a consultant managing diverse accounts Experience building relationships with mid-market, public sector, and enterprise clients Ability to understand and present product features aligned with customer strategies Strong communication skills and responsiveness to customer needs Team-oriented with accountability and customer care Strong analytical and problem-solving skills Adaptability and willingness to grow in a fast-paced startup environment Ability to handle pressure and think creatively About the company Chatterbox provides tailored language courses for professionals, powered by refugee talent. We deliver award-winning online language learning, taught by expert refugee coaches, to organizations seeking to enhance their language capabilities. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide accommodations for applicants with disabilities. Contact or call for assistance. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For bias audit details, visit NYC applicants may request alternative processes at or .
Jul 03, 2025
Full time
Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox's solutions and advise on best practices for success. About Chatterbox Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs Develop a thorough understanding of customer implementations, stakeholders, and needs Set clear retention goals and milestones for clients Participate in business reviews with clients Anticipate client decisions and uncover business needs to leverage Chatterbox's offerings effectively Collaborate with internal teams to align account activities with client strategies Maintain high organization and prioritize effectively Lead renewal processes and coordinate upsell opportunities with sales and account teams Build strong cross-functional relationships with Support, Sales, and Product Management Create resources for training and best practices Required Experience: 5+ years in a customer-facing role, preferably in SaaS Successful track record as a consultant managing diverse accounts Experience building relationships with mid-market, public sector, and enterprise clients Ability to understand and present product features aligned with customer strategies Strong communication skills and responsiveness to customer needs Team-oriented with accountability and customer care Strong analytical and problem-solving skills Adaptability and willingness to grow in a fast-paced startup environment Ability to handle pressure and think creatively About the company Chatterbox provides tailored language courses for professionals, powered by refugee talent. We deliver award-winning online language learning, taught by expert refugee coaches, to organizations seeking to enhance their language capabilities. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide accommodations for applicants with disabilities. Contact or call for assistance. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For bias audit details, visit NYC applicants may request alternative processes at or .
As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft's certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Working closely with implementation, support, sales, and engineering teams, you'll help customers unlock the full potential of our solutions, identify upsell opportunities, and drive retention and growth. This role requires strong relationship management, technical understanding, and proactive collaboration to ensure seamless, high-impact customer experiences Job Responsibilities Customer Liaison: Build and maintain strong relationships with key customer contacts, implementation teams, partner implementers, and internal stakeholders to ensure continuity and progress on large-scale service engagements. Proactive Customer Engagement & Growth: Partner closely with customers to drive engagement, retention, and expansion. Conduct regular Business Reviews with key accounts to assess progress, understand evolving needs, and align on growth strategies. Usage Monitoring & Opportunity Identification: Proactively monitor customer usage trends to identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption. Strategic Advising: Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success. Value Identification: Provide expertise to assess client needs and identify valuable solutions that our product can deliver. Goal Setting & Cross-Functional Collaboration: Set clear, transparent goals to meet client requirements, working closely with internal teams to ensure goal alignment and successful delivery. Effective Communication: Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer's voice across teams. Data-Driven Approach: Be passionate about data and insights, using data to drive meaningful change and demonstrate measurable impact. Product Expertise: Conduct L1 product demos, review new features and functionalities, and advise customers on technical setups and configurations to enhance their product experience. Feature Adoption & Change Management: Guide feature adoption, facilitate onboarding, and manage change effectively, providing proactive support for key functionalities. Upsell & Expansion Opportunities: Partner with AEs to identify and qualify upsell opportunities, generating internal referrals and contributing to pipeline growth. Other duties as assigned. Required Qualifications 5+ years in customer success, account management, or related fields, with experience in technical solutions and complex service engagements. Proven experience in identifying upsell opportunities and driving growth within customer accounts. Strong technical acumen with the ability to deliver product demos and consult on technical configurations. Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration. Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment. Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at . Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
Jul 03, 2025
Full time
As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft's certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Working closely with implementation, support, sales, and engineering teams, you'll help customers unlock the full potential of our solutions, identify upsell opportunities, and drive retention and growth. This role requires strong relationship management, technical understanding, and proactive collaboration to ensure seamless, high-impact customer experiences Job Responsibilities Customer Liaison: Build and maintain strong relationships with key customer contacts, implementation teams, partner implementers, and internal stakeholders to ensure continuity and progress on large-scale service engagements. Proactive Customer Engagement & Growth: Partner closely with customers to drive engagement, retention, and expansion. Conduct regular Business Reviews with key accounts to assess progress, understand evolving needs, and align on growth strategies. Usage Monitoring & Opportunity Identification: Proactively monitor customer usage trends to identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption. Strategic Advising: Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success. Value Identification: Provide expertise to assess client needs and identify valuable solutions that our product can deliver. Goal Setting & Cross-Functional Collaboration: Set clear, transparent goals to meet client requirements, working closely with internal teams to ensure goal alignment and successful delivery. Effective Communication: Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer's voice across teams. Data-Driven Approach: Be passionate about data and insights, using data to drive meaningful change and demonstrate measurable impact. Product Expertise: Conduct L1 product demos, review new features and functionalities, and advise customers on technical setups and configurations to enhance their product experience. Feature Adoption & Change Management: Guide feature adoption, facilitate onboarding, and manage change effectively, providing proactive support for key functionalities. Upsell & Expansion Opportunities: Partner with AEs to identify and qualify upsell opportunities, generating internal referrals and contributing to pipeline growth. Other duties as assigned. Required Qualifications 5+ years in customer success, account management, or related fields, with experience in technical solutions and complex service engagements. Proven experience in identifying upsell opportunities and driving growth within customer accounts. Strong technical acumen with the ability to deliver product demos and consult on technical configurations. Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration. Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment. Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at . Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
BDM Manager, Business Owner (Salesforce) page is loaded BDM Manager, Business Owner (Salesforce) Apply locations London posted on Posted 19 Days Ago job requisition id R Linklaters is a multi-national commercial law firm, with 31 offices in 21 countries worldwide. We have been named as one of The Times' Top 50 Employers for Women, recognised by Stonewall as a top employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility. We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further. We love hearing from anyone who is enthusiastic about changing the legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply. BDM Manager, Business Owner (Salesforce) - The role: Serve as the business owner for Salesforce products supporting the Business Development & Marketing (BDM) function. Act as the bridge between BDM and technology teams to ensure tools align with firm strategy and support business outcomes. Work closely with the BDM community to understand, define, and document business requirements. Partner with technology teams to establish and manage the technology roadmap that supports BDM workflows and goals. Define business requirements and KPIs to measure the effectiveness of Salesforce tools. Lead change management initiatives, providing user training and promoting best practices to drive adoption and optimise workflows. Monitor platform impact and engagement to assess how tools contribute to client development and marketing outcomes. Gather and analyse user feedback, advocating for functional improvements and enhancements that foster usability, efficiency, and innovation. BDM Manager, Business Owner (Salesforce) - What we're looking for: Demonstratable expertise on Salesforce products. Hands on experience, certifications and official trainings are ideal. A track record of success as a business owner in the legal or professional services sector, ideally within a complex B2B environment Strong ability to document business requirements from non-technical stakeholders and translate them into actionable insights Excellent collaboration skills to foster effective teamwork across cross-functional teams and stakeholders Outstanding communications skills to gather input, provide thoughtful feedback, and advocate for solutions that align with user needs A genuine interest in continuous improvement, with a proactive approach to solving technology and workflow challenges A collaborative mindset and the ability to actively contribute to and participate in communities of practice This is a fantastic role for someone wanting to join a supportive, innovation focused team that bridges business development, marketing, and technology at one of the world's leading law firms. BDM Manager, Business Owner (Salesforce) - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ). Similar Jobs (3) BDM Manager, Business Owner (Sitecore) locations London posted on Posted 19 Days Ago BDM Senior Advisor, Business Owner locations London posted on Posted 19 Days Ago BDM MarTech & Innovation Senior Manager locations London posted on Posted 30+ Days Ago This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That's what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Job Offer Scams Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of . We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at . Pre-joiner Screening In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual's ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.
Jul 03, 2025
Full time
BDM Manager, Business Owner (Salesforce) page is loaded BDM Manager, Business Owner (Salesforce) Apply locations London posted on Posted 19 Days Ago job requisition id R Linklaters is a multi-national commercial law firm, with 31 offices in 21 countries worldwide. We have been named as one of The Times' Top 50 Employers for Women, recognised by Stonewall as a top employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility. We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further. We love hearing from anyone who is enthusiastic about changing the legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply. BDM Manager, Business Owner (Salesforce) - The role: Serve as the business owner for Salesforce products supporting the Business Development & Marketing (BDM) function. Act as the bridge between BDM and technology teams to ensure tools align with firm strategy and support business outcomes. Work closely with the BDM community to understand, define, and document business requirements. Partner with technology teams to establish and manage the technology roadmap that supports BDM workflows and goals. Define business requirements and KPIs to measure the effectiveness of Salesforce tools. Lead change management initiatives, providing user training and promoting best practices to drive adoption and optimise workflows. Monitor platform impact and engagement to assess how tools contribute to client development and marketing outcomes. Gather and analyse user feedback, advocating for functional improvements and enhancements that foster usability, efficiency, and innovation. BDM Manager, Business Owner (Salesforce) - What we're looking for: Demonstratable expertise on Salesforce products. Hands on experience, certifications and official trainings are ideal. A track record of success as a business owner in the legal or professional services sector, ideally within a complex B2B environment Strong ability to document business requirements from non-technical stakeholders and translate them into actionable insights Excellent collaboration skills to foster effective teamwork across cross-functional teams and stakeholders Outstanding communications skills to gather input, provide thoughtful feedback, and advocate for solutions that align with user needs A genuine interest in continuous improvement, with a proactive approach to solving technology and workflow challenges A collaborative mindset and the ability to actively contribute to and participate in communities of practice This is a fantastic role for someone wanting to join a supportive, innovation focused team that bridges business development, marketing, and technology at one of the world's leading law firms. BDM Manager, Business Owner (Salesforce) - What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle Electric car and cycle to work schemes Emergency family care Additional holiday/birthday leave Maternity/paternity/shared parental leave Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks) Technical Skills This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal.Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ). Similar Jobs (3) BDM Manager, Business Owner (Sitecore) locations London posted on Posted 19 Days Ago BDM Senior Advisor, Business Owner locations London posted on Posted 19 Days Ago BDM MarTech & Innovation Senior Manager locations London posted on Posted 30+ Days Ago This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That's what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Job Offer Scams Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of . We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at . Pre-joiner Screening In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual's ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Jul 03, 2025
Full time
Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
The team you'll be working with: In this role, you will take a leadership position in driving the development of sector-specific solutions and propositions, supporting the business in pre-sales activities, and ensuring technical assurance throughout the delivery process. You will also play a key part in shaping the future capabilities of the sector, ensuring alignment with the company's growth strategies. The role sits within the TMT BU Solutions & Value Proposition team, reporting to the TMT Solutions Lead. What you'll be doing: 1. Strategy Development (Supporting Solutions Lead if applicable): Service Focus: Identify and define the solutions and services TMT BU will take to market, ensuring alignment with existing capabilities within the Service Lines and Global Practices. Capability Needs Identification: Help shape future capability requirements for TMT, feeding these insights into service line growth strategies to drive business expansion. 2. Solution and Proposition Development: Ideation and Solution Design: Participate in ideating and defining TMT solutions and offerings, generating market-facing collateral and competitive propositions. Solution Tailoring: Collaborate with Service Lines and Global Practices to adapt cross-industry solutions to meet the needs of TMT, ensuring a competitive market position. Prioritised TMT domains: Autonomous Networks, IT & Network infrastructure Modernisation, Satellite & Geospatial platforms, B2B products/services GTM & Sales Transformation, Agentic AI, Call Centre Modernisation. 3. Pre-sales Leadership: Qualification Support: Assist in qualifying opportunities by focusing on alignment with the sector's strategic direction and evaluating how engagements match current or planned capabilities. Pre-sales Direction: Lead or participate in defining solutions for major opportunities, working with Service Line teams to drive competitive positioning and interact with senior clients to differentiate the company's offerings. Proposal Development: Contribute to developing proposals for significant opportunities and oversee the quality of all proposals across the sector to maintain high standards. Client Interaction: Build and maintain strong relationships with senior business, technology and engineering representatives from clients, supporting the identification and pursuit of new opportunities. 4. Technical Assurance & Issue Resolution: Pre-sales Solution Assurance: Ensure that the solution and engineering aspects of proposals are robust and aligned with broader business assurance functions, delegating responsibilities where appropriate. In-Delivery Solution Assurance: Oversee the assurance of solutions and engineering activities during project delivery, ensuring alignment with the broader business and delegating tasks where necessary. In-Delivery Technical Escalation Handling: Act as a senior point of contact to resolve technical or solution-related issues during delivery, providing guidance and managing senior client interactions when concerns are raised. What experience you'll bring: 1. Strategic Leadership: Proven experience in shaping and leading the development of propositions, solutions and services in alignment with business capabilities and market needs. Ability to identify capability needs and influence growth strategies across service lines. 2. Pre-sales Expertise: Strong leadership in pre-sales activities, including the qualification of opportunities, development of compelling proposals, and direct engagement with senior clients. Ability to work cross-functionally with service line and sales teams to deliver competitive and tailored solutions. 3. Technical and Delivery Assurance: Demonstrated ability to oversee the technical assurance of proposals and delivery outputs, ensuring that solutions are aligned with client expectations and business assurance standards. Experience in handling technical escalations during project delivery, acting as a trusted advisor to both internal teams and clients. 4. Client Engagement: A client-centric mindset, with the ability to build and maintain strong relationships with senior stakeholders within the business, technology and engineering domains. A proven track record of supporting business growth through client interaction and opportunity identification. Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network,Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK NTT DATA what we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team. Back to search Email to a friend Apply now
Jul 03, 2025
Full time
The team you'll be working with: In this role, you will take a leadership position in driving the development of sector-specific solutions and propositions, supporting the business in pre-sales activities, and ensuring technical assurance throughout the delivery process. You will also play a key part in shaping the future capabilities of the sector, ensuring alignment with the company's growth strategies. The role sits within the TMT BU Solutions & Value Proposition team, reporting to the TMT Solutions Lead. What you'll be doing: 1. Strategy Development (Supporting Solutions Lead if applicable): Service Focus: Identify and define the solutions and services TMT BU will take to market, ensuring alignment with existing capabilities within the Service Lines and Global Practices. Capability Needs Identification: Help shape future capability requirements for TMT, feeding these insights into service line growth strategies to drive business expansion. 2. Solution and Proposition Development: Ideation and Solution Design: Participate in ideating and defining TMT solutions and offerings, generating market-facing collateral and competitive propositions. Solution Tailoring: Collaborate with Service Lines and Global Practices to adapt cross-industry solutions to meet the needs of TMT, ensuring a competitive market position. Prioritised TMT domains: Autonomous Networks, IT & Network infrastructure Modernisation, Satellite & Geospatial platforms, B2B products/services GTM & Sales Transformation, Agentic AI, Call Centre Modernisation. 3. Pre-sales Leadership: Qualification Support: Assist in qualifying opportunities by focusing on alignment with the sector's strategic direction and evaluating how engagements match current or planned capabilities. Pre-sales Direction: Lead or participate in defining solutions for major opportunities, working with Service Line teams to drive competitive positioning and interact with senior clients to differentiate the company's offerings. Proposal Development: Contribute to developing proposals for significant opportunities and oversee the quality of all proposals across the sector to maintain high standards. Client Interaction: Build and maintain strong relationships with senior business, technology and engineering representatives from clients, supporting the identification and pursuit of new opportunities. 4. Technical Assurance & Issue Resolution: Pre-sales Solution Assurance: Ensure that the solution and engineering aspects of proposals are robust and aligned with broader business assurance functions, delegating responsibilities where appropriate. In-Delivery Solution Assurance: Oversee the assurance of solutions and engineering activities during project delivery, ensuring alignment with the broader business and delegating tasks where necessary. In-Delivery Technical Escalation Handling: Act as a senior point of contact to resolve technical or solution-related issues during delivery, providing guidance and managing senior client interactions when concerns are raised. What experience you'll bring: 1. Strategic Leadership: Proven experience in shaping and leading the development of propositions, solutions and services in alignment with business capabilities and market needs. Ability to identify capability needs and influence growth strategies across service lines. 2. Pre-sales Expertise: Strong leadership in pre-sales activities, including the qualification of opportunities, development of compelling proposals, and direct engagement with senior clients. Ability to work cross-functionally with service line and sales teams to deliver competitive and tailored solutions. 3. Technical and Delivery Assurance: Demonstrated ability to oversee the technical assurance of proposals and delivery outputs, ensuring that solutions are aligned with client expectations and business assurance standards. Experience in handling technical escalations during project delivery, acting as a trusted advisor to both internal teams and clients. 4. Client Engagement: A client-centric mindset, with the ability to build and maintain strong relationships with senior stakeholders within the business, technology and engineering domains. A proven track record of supporting business growth through client interaction and opportunity identification. Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network,Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK NTT DATA what we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team. Back to search Email to a friend Apply now
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Cision is looking for an experienced Senior Director, Global People Partner (HRBP) to join our dynamic and evolving People team! This highly strategic, globally focused role will provide direct support to senior leadership and people managers across multiple regions, playing a key role in shaping and executing our global People strategy. As a trusted partner to business leaders, you will drive a high-performance culture, offer strategic guidance, and ensure an exceptional employee experience. This is an exciting opportunity to work in a fast-paced, transformative environment where you can make a real impact. What You'll Do : Act as a strategic advisor to senior leaders and managers, aligning People initiatives with business goals and long-term growth plans. Partner and manage globally dispersed teams to develop and implement effective people strategies that enhance organisational effectiveness. Provide expert coaching and guidance to managers and People Partners on complex employee relations matters, ensuring compliance with UK and international employment laws. Champion a high-performance culture by driving leadership accountability, talent development, and workforce planning. Leverage data-driven insights to inform decision-making and drive impactful people initiatives. Collaborate with People Centres of Excellence to enhance employee experience and operational efficiency. Lead onboarding for senior leadership hires and support organisational change and transformation initiatives. What We're Looking For: 8+ years of HR Business Partnering experience in a global organisation, ideally within a technology, marketing, or SaaS company. Strong track record of supporting senior leaders and driving people strategies that align with business objectives. Experience managing complex employee relations cases in compliance with UK and EMEA employment laws. Demonstrated success in partnering with Go-to-Market (GTM) business groups, aligning people strategies with sales, marketing, and customer success functions. Proven ability to lead transformation initiatives and influence senior stakeholders. Expertise in workforce planning, organisational design, talent management, and performance management. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across regions. Global mindset with experience working across multiple geographies, particularly US, EMEA, and APAC. CIPD qualification or an equivalent HR certification. Preferred Qualifications: Experience in a global technology or SaaS company, with a strong understanding of employment regulations and cultural nuances across EMEA. Proven people management experience across EMEA, including leading geographically distributed teams and supporting regional growth and performance. Proven ability to drive large-scale people initiatives, influence decision-makers, and implement business-aligned people strategies. Strong communication and presentation skills, with the ability to engage senior leadership and drive impactful discussions. Experience navigating high-growth, fast-paced environments, with the ability to manage multiple priorities and adapt quickly. A strategic problem-solver, with an innovative mindset and the ability to anticipate challenges and develop effective solutions. This role offers a unique opportunity to shape Cision's global people strategy and make a meaningful impact on a growing organisation. If you're passionate about people, culture, and business success, we'd love to hear from you! As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics, and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA, and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion are vital to driving our culture, sparking innovation, and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and was named a "Top Diversity Employer" for 2021 by Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take steps to ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Jul 03, 2025
Full time
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Cision is looking for an experienced Senior Director, Global People Partner (HRBP) to join our dynamic and evolving People team! This highly strategic, globally focused role will provide direct support to senior leadership and people managers across multiple regions, playing a key role in shaping and executing our global People strategy. As a trusted partner to business leaders, you will drive a high-performance culture, offer strategic guidance, and ensure an exceptional employee experience. This is an exciting opportunity to work in a fast-paced, transformative environment where you can make a real impact. What You'll Do : Act as a strategic advisor to senior leaders and managers, aligning People initiatives with business goals and long-term growth plans. Partner and manage globally dispersed teams to develop and implement effective people strategies that enhance organisational effectiveness. Provide expert coaching and guidance to managers and People Partners on complex employee relations matters, ensuring compliance with UK and international employment laws. Champion a high-performance culture by driving leadership accountability, talent development, and workforce planning. Leverage data-driven insights to inform decision-making and drive impactful people initiatives. Collaborate with People Centres of Excellence to enhance employee experience and operational efficiency. Lead onboarding for senior leadership hires and support organisational change and transformation initiatives. What We're Looking For: 8+ years of HR Business Partnering experience in a global organisation, ideally within a technology, marketing, or SaaS company. Strong track record of supporting senior leaders and driving people strategies that align with business objectives. Experience managing complex employee relations cases in compliance with UK and EMEA employment laws. Demonstrated success in partnering with Go-to-Market (GTM) business groups, aligning people strategies with sales, marketing, and customer success functions. Proven ability to lead transformation initiatives and influence senior stakeholders. Expertise in workforce planning, organisational design, talent management, and performance management. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across regions. Global mindset with experience working across multiple geographies, particularly US, EMEA, and APAC. CIPD qualification or an equivalent HR certification. Preferred Qualifications: Experience in a global technology or SaaS company, with a strong understanding of employment regulations and cultural nuances across EMEA. Proven people management experience across EMEA, including leading geographically distributed teams and supporting regional growth and performance. Proven ability to drive large-scale people initiatives, influence decision-makers, and implement business-aligned people strategies. Strong communication and presentation skills, with the ability to engage senior leadership and drive impactful discussions. Experience navigating high-growth, fast-paced environments, with the ability to manage multiple priorities and adapt quickly. A strategic problem-solver, with an innovative mindset and the ability to anticipate challenges and develop effective solutions. This role offers a unique opportunity to shape Cision's global people strategy and make a meaningful impact on a growing organisation. If you're passionate about people, culture, and business success, we'd love to hear from you! As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics, and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA, and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion are vital to driving our culture, sparking innovation, and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and was named a "Top Diversity Employer" for 2021 by Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take steps to ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Press Tab to Move to Skip to Content Link Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager - Software Asset Management - Digital Risk, Risk Consulting At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Within our rapidly growing Digital Risk practice, EY's Software Asset Management (SAM) competency is key to helping clients confidently navigate digital transformation. We mitigate financial, operational, and reputational risks tied to software licensing and optimisation. We seek a Manager to support critical SAM engagements and workstreams, delivering substantial value to our diverse client base. The opportunity As a Manager - SAM Services at EY, you will play a key role in delivering SAM advisory and implementation services to our diverse client base. You will be responsible for managing project workstreams, leading client interactions, and ensuring the successful execution of SAM strategies that help organizations optimize software costs, maintain compliance, and mitigate licensing risks. This role requires strong technical SAM expertise, a solid understanding of software licensing models, and effective project management skills. Responsibilities, Qualifications, Certifications - External Your key responsibilities Project Management & Delivery: Manage and deliver SAM projects and specific workstreams within larger SAM engagements, ensuring projects are on time, within budget, and meet client expectations. Lead day-to-day client interactions, presenting findings, facilitating workshops, and building strong working relationships. Develop and implement SAM policies, processes, and procedures in line with client requirements and industry best practices. Support clients in software audit defense, compliance assessments, and license reconciliation activities. Technical Expertise & Advisory: Apply expertise in software licensing models for key vendors to identify risks (e.g. Microsoft, Oracle, SAP, IBM, Adobe, Salesforce, ServiceNow). Utilize and optimize SAM tools (e.g. Flexera, Snow Software, ServiceNow SAM Pro) for effective data collection, reconciliation, and reporting. Conduct detailed analysis of software deployment data and license entitlements to identify compliance gaps and optimization opportunities. Provide practical recommendations to clients on software cost optimization and risk mitigation strategies. Collaborate effectively with cross-functional EY teams, delivering integrated solutions. Coach and mentor junior team members, supporting their professional development and contributing to a positive team environment. Stay informed about industry trends, including cloud licensing, SaaS management, and ITAM best practices. Contribute to the development of proposals and thought leadership materials under the guidance of senior leadership Skills and attributes for success Strong understanding of software licensing models for major vendors (e.g., Microsoft, Oracle, SAP, IBM). Hands-on experience with SAM tools (Flexera, Snow, ServiceNow, etc.) for data collection, reconciliation, and reporting. Experience in conducting software license compliance reviews and supporting audit defense. Excellent analytical, problem-solving, and communication skills. Proven ability to manage project workstreams, work with teams from off-shore delivery centres and deliver client-facing outcomes. To qualify for the role, you should have 5+ years of experience in Software Asset Management, IT Asset Management, or IT Governance, with at least 2-3 years in a project leadership or managerial capacity. Certifications: IAITAM Certified Software Asset Manager (CSAM), Microsoft Certified: SAM Fundamentals, FinOps (Preferred not mandatory). Experience in cloud software licensing (e.g., Azure, AWS) and SaaS management. Knowledge of ITAM frameworks (e.g. ISO/IEC 19770). What we look for We are interested to hear from people who are motivated to form a part of a growing team, who embrace diversity and inclusion and who are market-oriented and ready to help our clients solve and control their biggest issues, risks and regulatory/compliance requirements. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. We recently launched our groundbreaking new fully accredited EY Tech MBA by Hult International Business School focused on technology, leadership and business skills; the entire program is delivered online, reflecting wider shift to virtual learning; and most importantly the EY Tech MBA is available to all EY people irrespective of prior qualifications or location. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible The exceptional EY experience. It's yours to build Apply Now Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Jul 02, 2025
Full time
Press Tab to Move to Skip to Content Link Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager - Software Asset Management - Digital Risk, Risk Consulting At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Within our rapidly growing Digital Risk practice, EY's Software Asset Management (SAM) competency is key to helping clients confidently navigate digital transformation. We mitigate financial, operational, and reputational risks tied to software licensing and optimisation. We seek a Manager to support critical SAM engagements and workstreams, delivering substantial value to our diverse client base. The opportunity As a Manager - SAM Services at EY, you will play a key role in delivering SAM advisory and implementation services to our diverse client base. You will be responsible for managing project workstreams, leading client interactions, and ensuring the successful execution of SAM strategies that help organizations optimize software costs, maintain compliance, and mitigate licensing risks. This role requires strong technical SAM expertise, a solid understanding of software licensing models, and effective project management skills. Responsibilities, Qualifications, Certifications - External Your key responsibilities Project Management & Delivery: Manage and deliver SAM projects and specific workstreams within larger SAM engagements, ensuring projects are on time, within budget, and meet client expectations. Lead day-to-day client interactions, presenting findings, facilitating workshops, and building strong working relationships. Develop and implement SAM policies, processes, and procedures in line with client requirements and industry best practices. Support clients in software audit defense, compliance assessments, and license reconciliation activities. Technical Expertise & Advisory: Apply expertise in software licensing models for key vendors to identify risks (e.g. Microsoft, Oracle, SAP, IBM, Adobe, Salesforce, ServiceNow). Utilize and optimize SAM tools (e.g. Flexera, Snow Software, ServiceNow SAM Pro) for effective data collection, reconciliation, and reporting. Conduct detailed analysis of software deployment data and license entitlements to identify compliance gaps and optimization opportunities. Provide practical recommendations to clients on software cost optimization and risk mitigation strategies. Collaborate effectively with cross-functional EY teams, delivering integrated solutions. Coach and mentor junior team members, supporting their professional development and contributing to a positive team environment. Stay informed about industry trends, including cloud licensing, SaaS management, and ITAM best practices. Contribute to the development of proposals and thought leadership materials under the guidance of senior leadership Skills and attributes for success Strong understanding of software licensing models for major vendors (e.g., Microsoft, Oracle, SAP, IBM). Hands-on experience with SAM tools (Flexera, Snow, ServiceNow, etc.) for data collection, reconciliation, and reporting. Experience in conducting software license compliance reviews and supporting audit defense. Excellent analytical, problem-solving, and communication skills. Proven ability to manage project workstreams, work with teams from off-shore delivery centres and deliver client-facing outcomes. To qualify for the role, you should have 5+ years of experience in Software Asset Management, IT Asset Management, or IT Governance, with at least 2-3 years in a project leadership or managerial capacity. Certifications: IAITAM Certified Software Asset Manager (CSAM), Microsoft Certified: SAM Fundamentals, FinOps (Preferred not mandatory). Experience in cloud software licensing (e.g., Azure, AWS) and SaaS management. Knowledge of ITAM frameworks (e.g. ISO/IEC 19770). What we look for We are interested to hear from people who are motivated to form a part of a growing team, who embrace diversity and inclusion and who are market-oriented and ready to help our clients solve and control their biggest issues, risks and regulatory/compliance requirements. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. We recently launched our groundbreaking new fully accredited EY Tech MBA by Hult International Business School focused on technology, leadership and business skills; the entire program is delivered online, reflecting wider shift to virtual learning; and most importantly the EY Tech MBA is available to all EY people irrespective of prior qualifications or location. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible The exceptional EY experience. It's yours to build Apply Now Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Graduate Recruitment Consultant - Healthcare Division Liverpool City Centre 26,000- 27,000 + Uncapped Commission Are you a natural relationship builder with a track record in receiving exceptional feedback for the work you do, especially when dealing with other people? Do you naturally go over and above to do a good job, really pushing to carve out a successful sales career for yourself Search is hiring a Trainee Recruitment Consultant to join our Healthcare team in Liverpool. This is a great opportunity to learn from a supportive and experienced group of recruiters who will help you build your skills and confidence in the industry. You'll be working on roles in the Nursing, Health and Social Care sector, playing a key part in connecting people with great opportunities and supporting this vital support system. Why Join Us? Build your own desk from day one, focusing on the temporary recruitment market while working closely with key clients. Earn commission immediately with a 0% threshold for your first six months - quickly seeing the financial rewards for your hard work. Take control of your career with clear, flexible progression paths - whether you're aiming to be a top biller or grow into a leadership role. Develop your skills with confidence, thanks to our award-winning training and personalised 1:1 coaching tailored to your growth. Be part of a culture that celebrates success - think fine dining, axe throwing, cocktail masterclasses, and annual European trips for our top performers. The Role: Build and maintain strong relationships with existing clients, while actively identifying and pursuing new business opportunities through B2B sales. Source top-tier candidates using advertising, LinkedIn and leading job boards. Conduct interviews to assess candidates' suitability, ensuring a strong match for each role. Manage the full recruitment process, from registration to placement, creating a seamless experience for both clients and candidates. Act as a trusted advisor to clients, fully understanding their hiring needs and delivering tailored recruitment solutions. Grow your personal brand by consistently exceeding targets and establishing yourself as a specialist in your market. What We're Looking For: Proven experience within a business development or sales role, with a strong track record of consistently meeting KPIs and hitting financial targets. Confidence in building and managing client relationships, with the ability to handle objections and negotiate effectively when needed. Exceptional communication skills, with a natural ability to influence, build rapport, and engage with stakeholders at all levels. How Will You Benefit? Earn up to 35% commission on your billings, with monthly, quarterly, and annual payments - rewarding your success at every step! Structured career progression from day one, supported by our dedicated Talent Development team and ongoing training. FlexHoliday Scheme, allowing you to buy and sell up to 5 days of annual leave through salary sacrifice. Celebrate in style at our exclusive Quarterly and Annual Highflyer events - with Marbella booked for 2027! EV Car benefit scheme available through our partner, Tusker. Lifestyle perks and wellbeing discounts via Perkbox - Keeping you motivated both in and out of work. Monthly company-wide business updates with early 3pm finishes to kick-start your weekend. Dedicated marketing and back-office support, so you can focus on what you do best - recruiting. If you're an ambitious recruiter looking for a genuine opportunity to maximise your earnings and develop your career, we'd love to hear from you. Apply today or contact Katie Ball for more details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jul 02, 2025
Full time
Graduate Recruitment Consultant - Healthcare Division Liverpool City Centre 26,000- 27,000 + Uncapped Commission Are you a natural relationship builder with a track record in receiving exceptional feedback for the work you do, especially when dealing with other people? Do you naturally go over and above to do a good job, really pushing to carve out a successful sales career for yourself Search is hiring a Trainee Recruitment Consultant to join our Healthcare team in Liverpool. This is a great opportunity to learn from a supportive and experienced group of recruiters who will help you build your skills and confidence in the industry. You'll be working on roles in the Nursing, Health and Social Care sector, playing a key part in connecting people with great opportunities and supporting this vital support system. Why Join Us? Build your own desk from day one, focusing on the temporary recruitment market while working closely with key clients. Earn commission immediately with a 0% threshold for your first six months - quickly seeing the financial rewards for your hard work. Take control of your career with clear, flexible progression paths - whether you're aiming to be a top biller or grow into a leadership role. Develop your skills with confidence, thanks to our award-winning training and personalised 1:1 coaching tailored to your growth. Be part of a culture that celebrates success - think fine dining, axe throwing, cocktail masterclasses, and annual European trips for our top performers. The Role: Build and maintain strong relationships with existing clients, while actively identifying and pursuing new business opportunities through B2B sales. Source top-tier candidates using advertising, LinkedIn and leading job boards. Conduct interviews to assess candidates' suitability, ensuring a strong match for each role. Manage the full recruitment process, from registration to placement, creating a seamless experience for both clients and candidates. Act as a trusted advisor to clients, fully understanding their hiring needs and delivering tailored recruitment solutions. Grow your personal brand by consistently exceeding targets and establishing yourself as a specialist in your market. What We're Looking For: Proven experience within a business development or sales role, with a strong track record of consistently meeting KPIs and hitting financial targets. Confidence in building and managing client relationships, with the ability to handle objections and negotiate effectively when needed. Exceptional communication skills, with a natural ability to influence, build rapport, and engage with stakeholders at all levels. How Will You Benefit? Earn up to 35% commission on your billings, with monthly, quarterly, and annual payments - rewarding your success at every step! Structured career progression from day one, supported by our dedicated Talent Development team and ongoing training. FlexHoliday Scheme, allowing you to buy and sell up to 5 days of annual leave through salary sacrifice. Celebrate in style at our exclusive Quarterly and Annual Highflyer events - with Marbella booked for 2027! EV Car benefit scheme available through our partner, Tusker. Lifestyle perks and wellbeing discounts via Perkbox - Keeping you motivated both in and out of work. Monthly company-wide business updates with early 3pm finishes to kick-start your weekend. Dedicated marketing and back-office support, so you can focus on what you do best - recruiting. If you're an ambitious recruiter looking for a genuine opportunity to maximise your earnings and develop your career, we'd love to hear from you. Apply today or contact Katie Ball for more details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Driver Technical Centre Executive Driver Technical Centre ExecutiveHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: We are recruiting for a Driver Technical Centre Executive to join our client on a long-term temporary assignment. This role involves ensuring the successful daily operational delivery for the Driver Interaction Centre by providing exceptional service to Customers and Drivers. The opportunity • Responsibility and control of Driver Risk income and proactive identification of enhanced Driver Risk solutions for our existing and potential customer base. • Ensure vehicles with an off-road are managed within required KPI's and provide driver support, managing communication, including telephone calls, email etc. on vehicles, general motoring issues and Driver Risk topics. • Providing customer & driver support through a strong customer journey and support through telephone and email contact. Delivering on Alphabet's customer promise and ensuring unique customer experience expectations are met. To include effective resolution or escalation of customer queries and complaints, in a professional & timely manner. • Evidence suitable prioritisation is paid to vehicle SMR repairs by repairers' depending on the complexity of work and accepted timeframes to complete. Clear knowledge of vehicle repair is required. • Negotiate with breakdown providers, repairers and vehicle manufacturers with the key aim of returning a vehicle to an on-road condition in the quickest time. Engagement with breakdown providers, SMR repairers (franchised/independent) and vehicle manufacturers after sales customer service teams to ensure drivers are kept mobile with the provision of a relief vehicle. • Negotiate with vehicle manufacturers on a determined case basis to ensure goodwill is maximised - including vehicle relief and early termination support. The expectations of this function and every individual within it are that goodwill figures in excess of £100,000 per annum are obtained through our engagement with vehicle manufacturers and key contacts. The consequences of not obtaining goodwill/support could lead to additional expenditure for our customers and increased complaint volumes. Whilst not a targeted objective or KPI, every individual is expected to contribute to this figure. What will you bring to the global premium automotive brand: - Relevant Technical qualifications for motor vehicle SMR. - Motor Mechanics NVQ 1, 2 & 3, City & Guilds or equivalent - A good understanding of the Fleet Industry Operational requirements is desirable but not essential. - Strong customer service orientation & telephone negotiation / persuasion skills. - Experience in the repair and maintenance of motor vehicles (Motorbikes, Cars & LCVs). - Knowledge of the Epyx system is required as all individuals have technical advisor status within the system. How will we support you: A business's core values are integral to its corporate culture and guide its actions and decisions. These values include: Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Compensation We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave of up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office. Diversity, Equity and Inclusion The equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1. Key aspects of the policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday business Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background #
Jul 01, 2025
Contractor
Driver Technical Centre Executive Driver Technical Centre ExecutiveHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: We are recruiting for a Driver Technical Centre Executive to join our client on a long-term temporary assignment. This role involves ensuring the successful daily operational delivery for the Driver Interaction Centre by providing exceptional service to Customers and Drivers. The opportunity • Responsibility and control of Driver Risk income and proactive identification of enhanced Driver Risk solutions for our existing and potential customer base. • Ensure vehicles with an off-road are managed within required KPI's and provide driver support, managing communication, including telephone calls, email etc. on vehicles, general motoring issues and Driver Risk topics. • Providing customer & driver support through a strong customer journey and support through telephone and email contact. Delivering on Alphabet's customer promise and ensuring unique customer experience expectations are met. To include effective resolution or escalation of customer queries and complaints, in a professional & timely manner. • Evidence suitable prioritisation is paid to vehicle SMR repairs by repairers' depending on the complexity of work and accepted timeframes to complete. Clear knowledge of vehicle repair is required. • Negotiate with breakdown providers, repairers and vehicle manufacturers with the key aim of returning a vehicle to an on-road condition in the quickest time. Engagement with breakdown providers, SMR repairers (franchised/independent) and vehicle manufacturers after sales customer service teams to ensure drivers are kept mobile with the provision of a relief vehicle. • Negotiate with vehicle manufacturers on a determined case basis to ensure goodwill is maximised - including vehicle relief and early termination support. The expectations of this function and every individual within it are that goodwill figures in excess of £100,000 per annum are obtained through our engagement with vehicle manufacturers and key contacts. The consequences of not obtaining goodwill/support could lead to additional expenditure for our customers and increased complaint volumes. Whilst not a targeted objective or KPI, every individual is expected to contribute to this figure. What will you bring to the global premium automotive brand: - Relevant Technical qualifications for motor vehicle SMR. - Motor Mechanics NVQ 1, 2 & 3, City & Guilds or equivalent - A good understanding of the Fleet Industry Operational requirements is desirable but not essential. - Strong customer service orientation & telephone negotiation / persuasion skills. - Experience in the repair and maintenance of motor vehicles (Motorbikes, Cars & LCVs). - Knowledge of the Epyx system is required as all individuals have technical advisor status within the system. How will we support you: A business's core values are integral to its corporate culture and guide its actions and decisions. These values include: Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Compensation We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave of up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office. Diversity, Equity and Inclusion The equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1. Key aspects of the policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday business Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background #
