At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/ week in office) Full-time permanent contract The Role: Joining as our Sr HR Business Partner - EMEA, you'll own and execute Klaviyo's HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You'll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA: Sales, Presales, Customer Success, Marketing, and Partnerships. You'll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you're sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as Klaviyo scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to date source for job expectations. Who You Are: Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Experience supporting GTM teams: Sales, Presales, Customer Success, Marketing, and/or Partnerships, ideally in a fast paced, high growth environment. Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross border ways of working. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel: HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs). Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £72,000 - £108,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in e commerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human in the loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not
Aug 24, 2026
Full time
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/ week in office) Full-time permanent contract The Role: Joining as our Sr HR Business Partner - EMEA, you'll own and execute Klaviyo's HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You'll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA: Sales, Presales, Customer Success, Marketing, and Partnerships. You'll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you're sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as Klaviyo scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to date source for job expectations. Who You Are: Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Experience supporting GTM teams: Sales, Presales, Customer Success, Marketing, and/or Partnerships, ideally in a fast paced, high growth environment. Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross border ways of working. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel: HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs). Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £72,000 - £108,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in e commerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human in the loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not
Sales Support Executive Software Product Demonstrator Software Sales Executive Fully Remote £35,000 per annum + Uncapped Monthly & Annual Bonuses Full-time Permanent Introduction Acorn by Synergie is recruiting for a motivated and capable Sales Support Executive / Software Product Demonstrator to join a dynamic, growth-focused software company click apply for full job details
Aug 24, 2026
Full time
Sales Support Executive Software Product Demonstrator Software Sales Executive Fully Remote £35,000 per annum + Uncapped Monthly & Annual Bonuses Full-time Permanent Introduction Acorn by Synergie is recruiting for a motivated and capable Sales Support Executive / Software Product Demonstrator to join a dynamic, growth-focused software company click apply for full job details
Paid Media Executive An excellent opportunity for a data-driven Paid Media Executive to join a growing e-commerce fashion business, supporting paid social and digital advertising campaigns across multiple platforms while helping to drive customer acquisition, revenue and brand reach. If youve also worked in the following roles, wed also like to hear from you: Digital Marketing Executive, Paid Social click apply for full job details
Aug 24, 2026
Full time
Paid Media Executive An excellent opportunity for a data-driven Paid Media Executive to join a growing e-commerce fashion business, supporting paid social and digital advertising campaigns across multiple platforms while helping to drive customer acquisition, revenue and brand reach. If youve also worked in the following roles, wed also like to hear from you: Digital Marketing Executive, Paid Social click apply for full job details
Digital Marketing Executive An excellent opportunity for a creative and detail-focused Digital Marketing Executive to join an in-house marketing team, supporting CRM, email, SMS and app push notification campaigns for a growing ecommerce business. If youve also worked in the following roles, wed also like to hear from you: Marketing Executive, Email Marketing Executive, CRM Executive, CRM Marketing click apply for full job details
Aug 24, 2026
Full time
Digital Marketing Executive An excellent opportunity for a creative and detail-focused Digital Marketing Executive to join an in-house marketing team, supporting CRM, email, SMS and app push notification campaigns for a growing ecommerce business. If youve also worked in the following roles, wed also like to hear from you: Marketing Executive, Email Marketing Executive, CRM Executive, CRM Marketing click apply for full job details
Sales Support Executive Software Product Demonstrator Software Sales Executive Fully Remote £35,000 per annum + Uncapped Monthly & Annual Bonuses Full-time Permanent Introduction Acorn by Synergie is recruiting for a motivated and capable Sales Support Executive / Software Product Demonstrator to join a dynamic, growth-focused software company click apply for full job details
Aug 24, 2026
Full time
Sales Support Executive Software Product Demonstrator Software Sales Executive Fully Remote £35,000 per annum + Uncapped Monthly & Annual Bonuses Full-time Permanent Introduction Acorn by Synergie is recruiting for a motivated and capable Sales Support Executive / Software Product Demonstrator to join a dynamic, growth-focused software company click apply for full job details
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Customer Success Lead you'll lead a team of experienced Customer Success team members across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals. Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts. Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. 5+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin.
Aug 24, 2026
Full time
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Customer Success Lead you'll lead a team of experienced Customer Success team members across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals. Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts. Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. 5+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin.
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BATaircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: We're hiring a Strategic Talent Acquisition Partner to help power our next phase of growth across EMEA. This is a high-impact, business-critical role at the heart of Shield's AI international expansion-supporting new market entries, building and scaling best-in-class sales and engineering organisations, and partnering with senior leaders to shape our future. This is not a transactional recruiting role. You will operate as a strategic advisor, market expert, and builder-owning how talent enables scale across diverse EMEA markets. What you'll do: Strategic Talent Partnership Partner closely with senior and executive-level stakeholders to understand businessobjectives, growth plans, and capability gaps. Translate market entry and growth plan into scalable, data-driven regional talentacquisition strategies. Act as a thought partner and advisor on talent trends, market intelligence, andcompetitive hiring strategies. Advise leaders on market feasibility from a talent perspective (availability, cost,timing, and risk). Execution with Excellence Own the end-to-end recruitment lifecycle for all roles including senior, critical, andhard-to-hire roles. Partner to design and execute sourcing strategies that attract high-impactengineering and commercial talent across the EMEA region Shape local hiring approaches while maintaining a consistent global hiring bar. Employer Branding & Talent Attraction Act as an EMEA ambassador for our employer brand, ensuring we are positioned asan employer of choice in the region Partner with Branding, Comms, and Leadership to shape and localise our employervalue proposition for different EMEA countries. Identify and activate employer branding opportunities (events, content, communities, referrals, social presence). Ensure inclusive, consistent, and authentic candidate experience that reinforcesour brand and values at every touchpoint. Driving at Scale Use data to forecast hiring needs, track progress, and continuously optimise ourrecruitment performance. Improve TA processes, tools, and ways of partnering to support speed, quality, and scale. Be a visible voice for talent across the EMEA leadership community. Required qualifications: Proven experience as a strategic talent acquisition partner driving full cycle hiring forboth engineering and go to market talent within the defence space or Public SectorSaas space. Demonstrated success supporting new market entries and scaling teams at pace. Strong credibility working with senior leaders and executives as a trusted talentadvisor and business partner. Deep understanding of EMEA talent dynamics, sourcing strategies, and competitiveintelligence. Highly consultative, commercially minded, and comfortable operating withambiguity. Ability to balance strategic thinking with hands on execution. Full time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Aug 24, 2026
Full time
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BATaircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: We're hiring a Strategic Talent Acquisition Partner to help power our next phase of growth across EMEA. This is a high-impact, business-critical role at the heart of Shield's AI international expansion-supporting new market entries, building and scaling best-in-class sales and engineering organisations, and partnering with senior leaders to shape our future. This is not a transactional recruiting role. You will operate as a strategic advisor, market expert, and builder-owning how talent enables scale across diverse EMEA markets. What you'll do: Strategic Talent Partnership Partner closely with senior and executive-level stakeholders to understand businessobjectives, growth plans, and capability gaps. Translate market entry and growth plan into scalable, data-driven regional talentacquisition strategies. Act as a thought partner and advisor on talent trends, market intelligence, andcompetitive hiring strategies. Advise leaders on market feasibility from a talent perspective (availability, cost,timing, and risk). Execution with Excellence Own the end-to-end recruitment lifecycle for all roles including senior, critical, andhard-to-hire roles. Partner to design and execute sourcing strategies that attract high-impactengineering and commercial talent across the EMEA region Shape local hiring approaches while maintaining a consistent global hiring bar. Employer Branding & Talent Attraction Act as an EMEA ambassador for our employer brand, ensuring we are positioned asan employer of choice in the region Partner with Branding, Comms, and Leadership to shape and localise our employervalue proposition for different EMEA countries. Identify and activate employer branding opportunities (events, content, communities, referrals, social presence). Ensure inclusive, consistent, and authentic candidate experience that reinforcesour brand and values at every touchpoint. Driving at Scale Use data to forecast hiring needs, track progress, and continuously optimise ourrecruitment performance. Improve TA processes, tools, and ways of partnering to support speed, quality, and scale. Be a visible voice for talent across the EMEA leadership community. Required qualifications: Proven experience as a strategic talent acquisition partner driving full cycle hiring forboth engineering and go to market talent within the defence space or Public SectorSaas space. Demonstrated success supporting new market entries and scaling teams at pace. Strong credibility working with senior leaders and executives as a trusted talentadvisor and business partner. Deep understanding of EMEA talent dynamics, sourcing strategies, and competitiveintelligence. Highly consultative, commercially minded, and comfortable operating withambiguity. Ability to balance strategic thinking with hands on execution. Full time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary Sophos is seeking an experienced Senior MSSP Partner Development Manager to drive growth across the EMEA region through recruitment, activation, and expansion of strategic Managed Security Service Provider (MSSP) partnerships. This quota-carrying individual contributor role is primarily focused on building the next generation of Sophos service-provider partnerships across EMEA. The successful candidate will identify, recruit, onboard, and activate new MSSP relationships while developing a select portfolio of existing strategic partners. Success in this role will be measured through partner recruitment, partner-generated pipeline, revenue growth, and expansion of Sophos' market presence across key EMEA markets This role is intended to accelerate MSSP ecosystem expansion across EMEA while increasing partner-sourced revenue and strengthening Sophos' position within the managed security services market. Location preference is UK-based, though candidates located elsewhere in EMEA with the ability to travel extensively will be considered. What You Will do Identify, recruit, onboard, and activate net-new MSSP partners across EMEA. Having existing relationships with regional MSSPs is a huge plus. Develop and execute territory recruitment plans focused on high-potential MSSPs, cybersecurity service providers, and strategic alliances. Build executive-level relationships within prospective partner organisations, including C-level executives, VPs, and senior leadership. Create and execute joint business plans designed to generate measurable pipeline and revenue growth. Drive MSP-to-MSSP transformation initiatives by helping partners build and expand managed security services offerings powered by Sophos. Establish new routes to market through strategic partner recruitment and ecosystem expansion. Work closely with regional sales, channel, marketing, services, and technical teams to accelerate partner success and revenue generation. Activate newly recruited partners and reduce time-to-revenue through focused enablement and business planning. Manage and grow a targeted portfolio of strategic MSSP partners. Conduct executive business reviews and strategic planning sessions with partner leadership teams. Maintain accurate forecasting, pipeline management, and opportunity tracking. Achieve recruitment, pipeline, and revenue objectives aligned to territory goals. What You Will Bring 7+ years of experience in cybersecurity channel sales, partner development, alliances, MSSP or strategic partnership roles. Demonstrated success recruiting and developing net-new strategic partners. Proven experience carrying and exceeding revenue quotas. Strong understanding of MSSP business models, managed security services, MDR, XDR, SIEM, SOC, SASE, Endpoint, and broader cybersecurity solutions. Experience developing executive relationships and influencing senior decision-makers. Demonstrated ability to create and execute strategic business plans. Strong negotiation, communication, and presentation skills. Ability to operate independently in a fast-paced, growth-oriented environment. Experience working across multiple countries and cultures within EMEA. Willingness to travel extensively throughout the region. Preferred Qualifications Experience recruiting MSSPs, systems integrators, or strategic service providers. Experience helping partners launch or expand managed security service offerings. Existing relationships within the EMEA MSSP, and cybersecurity services community. Experience working within a cybersecurity vendor organisation. Experience driving partner-led adoption of MDR, XDR, Managed SOC, cloud security, and security operations solutions. Experience building indirect routes-to-market and partner ecosystems from the ground up. How Success Will Be Measured Net-new MSSP partner recruitment. Partner-generated pipeline growth. Revenue attainment against quota. MSP-to-MSSP partner conversions. Activation and productivity of newly recruited partners. Expansion of strategic existing partner relationships. Increased market coverage across priority EMEA regions What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos
Aug 24, 2026
Full time
About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary Sophos is seeking an experienced Senior MSSP Partner Development Manager to drive growth across the EMEA region through recruitment, activation, and expansion of strategic Managed Security Service Provider (MSSP) partnerships. This quota-carrying individual contributor role is primarily focused on building the next generation of Sophos service-provider partnerships across EMEA. The successful candidate will identify, recruit, onboard, and activate new MSSP relationships while developing a select portfolio of existing strategic partners. Success in this role will be measured through partner recruitment, partner-generated pipeline, revenue growth, and expansion of Sophos' market presence across key EMEA markets This role is intended to accelerate MSSP ecosystem expansion across EMEA while increasing partner-sourced revenue and strengthening Sophos' position within the managed security services market. Location preference is UK-based, though candidates located elsewhere in EMEA with the ability to travel extensively will be considered. What You Will do Identify, recruit, onboard, and activate net-new MSSP partners across EMEA. Having existing relationships with regional MSSPs is a huge plus. Develop and execute territory recruitment plans focused on high-potential MSSPs, cybersecurity service providers, and strategic alliances. Build executive-level relationships within prospective partner organisations, including C-level executives, VPs, and senior leadership. Create and execute joint business plans designed to generate measurable pipeline and revenue growth. Drive MSP-to-MSSP transformation initiatives by helping partners build and expand managed security services offerings powered by Sophos. Establish new routes to market through strategic partner recruitment and ecosystem expansion. Work closely with regional sales, channel, marketing, services, and technical teams to accelerate partner success and revenue generation. Activate newly recruited partners and reduce time-to-revenue through focused enablement and business planning. Manage and grow a targeted portfolio of strategic MSSP partners. Conduct executive business reviews and strategic planning sessions with partner leadership teams. Maintain accurate forecasting, pipeline management, and opportunity tracking. Achieve recruitment, pipeline, and revenue objectives aligned to territory goals. What You Will Bring 7+ years of experience in cybersecurity channel sales, partner development, alliances, MSSP or strategic partnership roles. Demonstrated success recruiting and developing net-new strategic partners. Proven experience carrying and exceeding revenue quotas. Strong understanding of MSSP business models, managed security services, MDR, XDR, SIEM, SOC, SASE, Endpoint, and broader cybersecurity solutions. Experience developing executive relationships and influencing senior decision-makers. Demonstrated ability to create and execute strategic business plans. Strong negotiation, communication, and presentation skills. Ability to operate independently in a fast-paced, growth-oriented environment. Experience working across multiple countries and cultures within EMEA. Willingness to travel extensively throughout the region. Preferred Qualifications Experience recruiting MSSPs, systems integrators, or strategic service providers. Experience helping partners launch or expand managed security service offerings. Existing relationships within the EMEA MSSP, and cybersecurity services community. Experience working within a cybersecurity vendor organisation. Experience driving partner-led adoption of MDR, XDR, Managed SOC, cloud security, and security operations solutions. Experience building indirect routes-to-market and partner ecosystems from the ground up. How Success Will Be Measured Net-new MSSP partner recruitment. Partner-generated pipeline growth. Revenue attainment against quota. MSP-to-MSSP partner conversions. Activation and productivity of newly recruited partners. Expansion of strategic existing partner relationships. Increased market coverage across priority EMEA regions What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos
Salary: £36000 + £7000 bonus A Danish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Associate will be in the front line of maintaining and developing the Danish clienteles by advising the company's products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills. Your responsibilities will include: Collecting all relevant information from clients to set up new accounts Build relationships with clients within the banking sector and assist with administrative duties Collaborate with the Denmark's Sales team and the investment advisor to manage the daily workload Ensuring all clients' reports are accurate and are being dealt with effectively and in a timely manner About you: The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package. Profile: Required to be fluent in Danish and English, both written and spoken Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable Degree within finance, banking or economics is desirable Demonstrable problem-solving skills and a strong customer focus Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy.
Aug 24, 2026
Full time
Salary: £36000 + £7000 bonus A Danish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Associate will be in the front line of maintaining and developing the Danish clienteles by advising the company's products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills. Your responsibilities will include: Collecting all relevant information from clients to set up new accounts Build relationships with clients within the banking sector and assist with administrative duties Collaborate with the Denmark's Sales team and the investment advisor to manage the daily workload Ensuring all clients' reports are accurate and are being dealt with effectively and in a timely manner About you: The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package. Profile: Required to be fluent in Danish and English, both written and spoken Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable Degree within finance, banking or economics is desirable Demonstrable problem-solving skills and a strong customer focus Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy.
At Anaplan, we are a team of innovators focused on optimizing business decision making through our leading AI infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best in class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy led, values based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Are you looking for a high impact, fixed term opportunity where your expertise will be immediately valued? We are seeking a highly experienced Customer Success Business Partner to join our team for a critical leave cover. In this highly visible and vital role, you won't just be keeping the seat warm-you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions. As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long term success. If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark. Your Impact Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI. Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan. Strategic Leadership: Lead executive level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders. Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross sell opportunities. Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment. Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans. Empower Self Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long term self sufficiency. Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it. Your Qualifications Previous experience driving value in customer success, presales, or management consulting roles. Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics. Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C suite. Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles. A unique ability to translate complex technical concepts into clear, customer friendly business value. Familiarity with software development processes and design methodologies. A customer first mindset coupled with strong problem solving skills and the ability to remain calm and decisive under pressure. Experience leading cross functional teams to address sophisticated customer needs or deliver key projects. Preferred Skills Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales. Hands on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure. Familiarity with Anaplan or comparable enterprise planning platforms. Background in change management and enterprise wide business transformation initiatives. Experience crafting customer facing collateral, such as success playbooks or templates. Exposure to renewal strategy and expanding customer footprints through upsell/Cross sell practices. Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Aug 24, 2026
Full time
At Anaplan, we are a team of innovators focused on optimizing business decision making through our leading AI infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best in class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy led, values based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Are you looking for a high impact, fixed term opportunity where your expertise will be immediately valued? We are seeking a highly experienced Customer Success Business Partner to join our team for a critical leave cover. In this highly visible and vital role, you won't just be keeping the seat warm-you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions. As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long term success. If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark. Your Impact Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI. Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan. Strategic Leadership: Lead executive level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders. Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross sell opportunities. Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment. Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans. Empower Self Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long term self sufficiency. Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it. Your Qualifications Previous experience driving value in customer success, presales, or management consulting roles. Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics. Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C suite. Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles. A unique ability to translate complex technical concepts into clear, customer friendly business value. Familiarity with software development processes and design methodologies. A customer first mindset coupled with strong problem solving skills and the ability to remain calm and decisive under pressure. Experience leading cross functional teams to address sophisticated customer needs or deliver key projects. Preferred Skills Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales. Hands on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure. Familiarity with Anaplan or comparable enterprise planning platforms. Background in change management and enterprise wide business transformation initiatives. Experience crafting customer facing collateral, such as success playbooks or templates. Exposure to renewal strategy and expanding customer footprints through upsell/Cross sell practices. Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Senior SEO/GEO Executive (Generative Engine Optimization) - Market Leading UK Business - Reading - 3 days Onsite (Tues, Wed, Thurs) - £40,000 - £50,000 (DOE) Essential Exp: SEO (Ahrefs, SEMrush or Moz), GEO (some), AI technologies (ChatGPT, Perplexity, Claude, Google Gemini & MS Copilot) It's not often you get to support a company that you've seen grow from humble beginnings into a truly market leading click apply for full job details
Aug 24, 2026
Full time
Senior SEO/GEO Executive (Generative Engine Optimization) - Market Leading UK Business - Reading - 3 days Onsite (Tues, Wed, Thurs) - £40,000 - £50,000 (DOE) Essential Exp: SEO (Ahrefs, SEMrush or Moz), GEO (some), AI technologies (ChatGPT, Perplexity, Claude, Google Gemini & MS Copilot) It's not often you get to support a company that you've seen grow from humble beginnings into a truly market leading click apply for full job details
The Role & Key Responsibilities Job Title: Senior Business Change & Technology Project Manager (12 Month Fixed Term Contract) Location Peterborough (Hybrid) Are you an experienced Project Manager who thrives on delivering complex business and technology change across global organisations? Do you enjoy navigating ambiguity, aligning senior stakeholders, and leading teams to deliver measurable value? Our BTS Global Delivery Team is growing, and we're looking for a Senior Business Change & Technology Project Manager to join our PMaaS (Project Management as a Service) function. Operating as an internal consultancy, PMaaS deploys project and programme managers into strategically critical assignments across ABF's global businesses. In this role, you'll take end-to-end ownership of major business change and technology programmes, from shaping scope through to benefits realisation. What you'll be doing Managing the end-to-end delivery of assigned business and technology change projects, ensuring alignment with strategic objectives and governance standards. Defining project scope, approach, and schedule, with a focus on delivering measurable outcomes on time and within budget. Managing multi-disciplinary teams across federated businesses, including PMaaS colleagues, local business resources, and external partners. Facilitating business readiness and change adoption through clear planning and engagement with end users and operational leaders. Applying appropriate delivery methodologies - Agile, Waterfall, or hybrid to suit project needs while ensuring continuous improvement. Carefully managing risks, issues, and dependencies across concurrent high-profile initiatives, often involving C-level stakeholders. Reporting regularly on progress, value delivery, and benefits realisation, ensuring business cases are owned and outcomes. Supporting the growth of the PMaaS practice by mentoring others, sharing best practice, and contributing to the development of tools and templates. What you'll bring Skilled in engaging with C-suite executives and tailoring communication methods to meet the needs of both operational and strategic audiences. Excellent leadership, influencing, and relationship-building skills with a collaborative, consultative mindset. Experience in effectively delivering business and technology change projects within a federated enterprise environment. Extensive knowledge of project budgeting, planning, and stakeholder engagement, with experience managing budgets in the millions. Deep experience in change management and preparing business users for effective technology adoption. Proficient in both Agile and Waterfall methodologies and confident in applying a pragmatic blend to suit project contexts. Proficiency with Microsoft Project, Excel, PowerPoint, Visio, and other key project delivery tools. Location Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. About The Company Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we're looking for people who are eager to join us in supporting and delivering this vision. AB Foods BTS match up to 10% pension (contributory) Up to 10% Bonus Opportunity to buy up to 5 days holiday per calendar year Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary Free lunch option available every day Access to a staff shop with discounted ABF brand products We're looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you. All recruitment activities into our ABF BTS team are supported by our AB Agri business. As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application. ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Aug 24, 2026
Full time
The Role & Key Responsibilities Job Title: Senior Business Change & Technology Project Manager (12 Month Fixed Term Contract) Location Peterborough (Hybrid) Are you an experienced Project Manager who thrives on delivering complex business and technology change across global organisations? Do you enjoy navigating ambiguity, aligning senior stakeholders, and leading teams to deliver measurable value? Our BTS Global Delivery Team is growing, and we're looking for a Senior Business Change & Technology Project Manager to join our PMaaS (Project Management as a Service) function. Operating as an internal consultancy, PMaaS deploys project and programme managers into strategically critical assignments across ABF's global businesses. In this role, you'll take end-to-end ownership of major business change and technology programmes, from shaping scope through to benefits realisation. What you'll be doing Managing the end-to-end delivery of assigned business and technology change projects, ensuring alignment with strategic objectives and governance standards. Defining project scope, approach, and schedule, with a focus on delivering measurable outcomes on time and within budget. Managing multi-disciplinary teams across federated businesses, including PMaaS colleagues, local business resources, and external partners. Facilitating business readiness and change adoption through clear planning and engagement with end users and operational leaders. Applying appropriate delivery methodologies - Agile, Waterfall, or hybrid to suit project needs while ensuring continuous improvement. Carefully managing risks, issues, and dependencies across concurrent high-profile initiatives, often involving C-level stakeholders. Reporting regularly on progress, value delivery, and benefits realisation, ensuring business cases are owned and outcomes. Supporting the growth of the PMaaS practice by mentoring others, sharing best practice, and contributing to the development of tools and templates. What you'll bring Skilled in engaging with C-suite executives and tailoring communication methods to meet the needs of both operational and strategic audiences. Excellent leadership, influencing, and relationship-building skills with a collaborative, consultative mindset. Experience in effectively delivering business and technology change projects within a federated enterprise environment. Extensive knowledge of project budgeting, planning, and stakeholder engagement, with experience managing budgets in the millions. Deep experience in change management and preparing business users for effective technology adoption. Proficient in both Agile and Waterfall methodologies and confident in applying a pragmatic blend to suit project contexts. Proficiency with Microsoft Project, Excel, PowerPoint, Visio, and other key project delivery tools. Location Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. About The Company Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we're looking for people who are eager to join us in supporting and delivering this vision. AB Foods BTS match up to 10% pension (contributory) Up to 10% Bonus Opportunity to buy up to 5 days holiday per calendar year Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary Free lunch option available every day Access to a staff shop with discounted ABF brand products We're looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you. All recruitment activities into our ABF BTS team are supported by our AB Agri business. As part of your application, we ask you to answer some equal opportunities questions that help us to monitor how inclusive our recruitment process is and identify areas we can improve in. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions with no impact on your application. ABF BTS recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: £80-£100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support click apply for full job details
Aug 24, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: £80-£100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support click apply for full job details
A growing technology services business is seeking an ambitious Business Development Executive to drive new business sales across the UK. This office based role offers uncapped commission, strong earning potential, healthcare, pension and the opportunity to develop into a key commercial role within a growing business. Harlow, Essex Office based £35,000 to £40,000 basic salary £70,000 to £80,000 OTE Uncapped commission Healthcare and pension You will be responsible for identifying new opportunities, speaking with decision makers, managing inbound enquiries and converting prospects into customers. This is a great opportunity for a confident B2B sales professional who enjoys prospecting, building relationships and closing new business. Key responsibilities Generate new business through cold calling, email outreach, LinkedIn and networking Identify and contact key decision makers across target accounts Follow up inbound leads quickly and convert them into qualified opportunities Book and attend discovery calls, presentations and sales meetings Understand client requirements and present suitable technology solutions Manage the sales process from initial conversation through to proposal and close Support proposals, quotations and tender activity where required Maintain accurate CRM records, sales activity and pipeline updates Work closely with internal teams to ensure new client requirements are properly handed over The successful candidate will have Previous B2B sales experience, ideally within technology, SaaS, managed services, telecoms, professional services or solutions sales A proven ability to generate new business and convert leads into sales Confidence speaking with business owners, senior managers and decision makers Strong communication, questioning and relationship building skills A proactive, resilient and target driven approach Good CRM and pipeline management skills Strong organisation and attention to detail A full UK driving licence and willingness to travel when required This is an excellent opportunity for a motivated sales professional who wants to increase their earnings, develop their commercial skills and build a long term career within technology sales.
Aug 24, 2026
Full time
A growing technology services business is seeking an ambitious Business Development Executive to drive new business sales across the UK. This office based role offers uncapped commission, strong earning potential, healthcare, pension and the opportunity to develop into a key commercial role within a growing business. Harlow, Essex Office based £35,000 to £40,000 basic salary £70,000 to £80,000 OTE Uncapped commission Healthcare and pension You will be responsible for identifying new opportunities, speaking with decision makers, managing inbound enquiries and converting prospects into customers. This is a great opportunity for a confident B2B sales professional who enjoys prospecting, building relationships and closing new business. Key responsibilities Generate new business through cold calling, email outreach, LinkedIn and networking Identify and contact key decision makers across target accounts Follow up inbound leads quickly and convert them into qualified opportunities Book and attend discovery calls, presentations and sales meetings Understand client requirements and present suitable technology solutions Manage the sales process from initial conversation through to proposal and close Support proposals, quotations and tender activity where required Maintain accurate CRM records, sales activity and pipeline updates Work closely with internal teams to ensure new client requirements are properly handed over The successful candidate will have Previous B2B sales experience, ideally within technology, SaaS, managed services, telecoms, professional services or solutions sales A proven ability to generate new business and convert leads into sales Confidence speaking with business owners, senior managers and decision makers Strong communication, questioning and relationship building skills A proactive, resilient and target driven approach Good CRM and pipeline management skills Strong organisation and attention to detail A full UK driving licence and willingness to travel when required This is an excellent opportunity for a motivated sales professional who wants to increase their earnings, develop their commercial skills and build a long term career within technology sales.
Centellic seeks a Customer Success Team Manager to lead a London-based team within Commercial. You will own a small portfolio while coaching CSMs, driving retention, engagement and long-term customer value. The role blends leadership with hands-on customer lifecycle delivery and collaboration with Product, Content and Sales teams. You will mentor, implement health analysis, executive reviews, renewal support and expansion opportunities, leveraging Gainsight/ChurnZero/Planhat to improve outcomes
Aug 24, 2026
Full time
Centellic seeks a Customer Success Team Manager to lead a London-based team within Commercial. You will own a small portfolio while coaching CSMs, driving retention, engagement and long-term customer value. The role blends leadership with hands-on customer lifecycle delivery and collaboration with Product, Content and Sales teams. You will mentor, implement health analysis, executive reviews, renewal support and expansion opportunities, leveraging Gainsight/ChurnZero/Planhat to improve outcomes
Business Development Manager - Step Up into Full New Business Software Sales £35,000-£40,000 basic + £30,000-£40,000 commission - uncapped Fleet - Hybrid, 3 days per week in the office I wish I'd had this opportunity as my second job! If you have around 2 years of software sales experience and you are looking for the opportunity to step up into a proper 360-degree new business sales role , this is a great next move. Perhaps you are currently an: SDR - Sales Development Representative BDR - Business Development Representative Lead Generation Executive Internal Sales Executive Software Sales Executive You have learned how to cold call, generate leads, qualify opportunities and speak to prospects . Now you want the chance to take those opportunities further and actually run the complete sales process yourself. This role gives you that opportunity. The step up You will be selling an enterprise cloud document management solution directly to large end-user organisations. Instead of simply generating a lead and passing it to somebody else, you will learn how to manage the complete sales cycle. You will: Cold call and generate new opportunities Qualify prospects Identify the business problem Speak directly to decision-makers Present the solution Learn to deliver your own initial product demonstrations Work with technical consultants on more complex demonstrations Negotiate and close your own deals Your typical decision-makers will include: IT Managers and IT Directors Business Systems Managers ERP Managers This is consultative software sales. You need to understand the customer's problem and explain how the software can solve it. Training into enterprise sales You are not expected to arrive as a finished enterprise software salesperson . You will receive the training and support to develop your sales skills, product knowledge, demonstration skills and ability to manage larger software opportunities. You will join an established team including 3 new business salespeople, 5 Account Managers, a Product Manager and a full marketing team . You will be the dedicated salesperson for this particular cloud document management solution, giving you the opportunity to take real ownership of the product. There is an existing worldwide customer and partner network to work with alongside completely new business opportunities, including prospects in the UK and US. Who are we looking for? You will probably have around 2 years' software sales experience and feel that you have learned the basics but need somebody to give you the opportunity to make the next jump. You will be ambitious, bright and prepared to work hard. You need to be comfortable picking up the phone, prospecting and creating opportunities rather than waiting for leads to arrive. Most importantly, you want to build a long-term career in software sales and develop into a successful Business Development Manager / Enterprise Sales Executive . Package Basic salary: £35,000-£40,000 Commission: £30,000-£40,000 with uncapped earning potential Location: Fleet Hybrid: 3 days per week in the office
Aug 24, 2026
Full time
Business Development Manager - Step Up into Full New Business Software Sales £35,000-£40,000 basic + £30,000-£40,000 commission - uncapped Fleet - Hybrid, 3 days per week in the office I wish I'd had this opportunity as my second job! If you have around 2 years of software sales experience and you are looking for the opportunity to step up into a proper 360-degree new business sales role , this is a great next move. Perhaps you are currently an: SDR - Sales Development Representative BDR - Business Development Representative Lead Generation Executive Internal Sales Executive Software Sales Executive You have learned how to cold call, generate leads, qualify opportunities and speak to prospects . Now you want the chance to take those opportunities further and actually run the complete sales process yourself. This role gives you that opportunity. The step up You will be selling an enterprise cloud document management solution directly to large end-user organisations. Instead of simply generating a lead and passing it to somebody else, you will learn how to manage the complete sales cycle. You will: Cold call and generate new opportunities Qualify prospects Identify the business problem Speak directly to decision-makers Present the solution Learn to deliver your own initial product demonstrations Work with technical consultants on more complex demonstrations Negotiate and close your own deals Your typical decision-makers will include: IT Managers and IT Directors Business Systems Managers ERP Managers This is consultative software sales. You need to understand the customer's problem and explain how the software can solve it. Training into enterprise sales You are not expected to arrive as a finished enterprise software salesperson . You will receive the training and support to develop your sales skills, product knowledge, demonstration skills and ability to manage larger software opportunities. You will join an established team including 3 new business salespeople, 5 Account Managers, a Product Manager and a full marketing team . You will be the dedicated salesperson for this particular cloud document management solution, giving you the opportunity to take real ownership of the product. There is an existing worldwide customer and partner network to work with alongside completely new business opportunities, including prospects in the UK and US. Who are we looking for? You will probably have around 2 years' software sales experience and feel that you have learned the basics but need somebody to give you the opportunity to make the next jump. You will be ambitious, bright and prepared to work hard. You need to be comfortable picking up the phone, prospecting and creating opportunities rather than waiting for leads to arrive. Most importantly, you want to build a long-term career in software sales and develop into a successful Business Development Manager / Enterprise Sales Executive . Package Basic salary: £35,000-£40,000 Commission: £30,000-£40,000 with uncapped earning potential Location: Fleet Hybrid: 3 days per week in the office
Customer Success Team Manager Department: Commercial Employment Type: Full Time Location: London Reporting To: Amy Elderfield Description We are seeking an experienced Customer Success Manager - Team Lead to join our London-based Customer Success team. This is role, combines ownership of a small portfolio of customer accounts with leading a team of Customer Success Managers. You will be responsible for driving retention, engagement, user growth and long-term customer value, while setting clear standards for how the team delivers across the customer lifecycle. In this customer-facing leadership role, you will coach and support CSMs to deliver proactive onboarding, tailored success planning, health analysis, executive reviews, renewal support, advocacy building and expansion opportunity identification. You will lead by example through strong relationship management, commercial awareness and customer success expertise, helping customers achieve their objectives while supporting wider business goals. You will act as a trusted partner to customers and a strong internal collaborator, sharing customer insight with Product, Content, Sales, Support and other teams to continuously improve the customer experience. The role is suited to someone with strong Customer Success platform experience e.g. Gainsight/ChurnZero/ Planhat and to an individual who enjoys developing others, creating consistency in delivery, and using customer data, team insight and commercial judgement to improve retention outcomes. Key Responsibilities Leading and developing the team through coaching, feedback, guidance and development planning, helping CSMs strengthen their customer success practice and commercial confidence. Setting clear standards for customer delivery, ensuring the team creates and executes tailored success plans and customer journeys that support retention, adoption and engagement. Overseeing onboarding quality, supporting the team to deliver timely, effective onboarding that is adapted to each customer's workflow, priorities and business objectives. Driving proactive customer health management, using usage, engagement, sentiment and commercial indicators to identify risks, opportunities and clear next steps. Supporting complex customer situations, including escalations, renewal risks, negotiations and strategic account planning. Enabling strong customer relationships, guiding the team on how to engage key users, decision-makers and commercial stakeholders effectively. Partnering with Sales and other commercial teams on renewal support, solution recommendations and growth opportunities, including cross-sell, upsell and CSQLs. Representing the voice of the customer by sharing feedback, trends and insight with Product, Content, Support and other relevant teams. Embedding quality and consistency across QBRs, success planning, documentation, customer communications and use of the Customer Success platform. Skills Knowledge and Expertise The successful candidate will have: 1-3 years' experience managing, supervising or formally coaching a Customer Success team, ideally within a B2B SaaS, subscription or information-services environment. Experience working with Customer Success platforms such as ChurnZero, Gainsight or Planhat, including using data, workflows and reporting to support consistency and team performance. Strong strategic relationship-building skills - able to represent the team with senior stakeholders and clients. Expert communication and storytelling skills - able to influence both internal and external audiences. Mastery of Customer Success methodologies and metrics - including customer health, churn dynamics, renewal levers and lifecycle strategies. Advanced analytical and problem-solving skills - guiding the team to interpret data and act on leading indicators. Highly developed organisational and planning capability - balancing team priorities, escalations and cross-functional projects. About Centellic Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity. Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter. At Centellic, we're a global intelligence and information services business, setting the standard for how critical business decisions are made. Why Centellic? At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do. Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary. Centellic's advantage is our people and the culture we've created together. It's an environment where individuality is encouraged, relationships are genuine, and there's a strong sense of purpose in what we're building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously. Benefits Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported: Start of employment: Eye care Employee Assistance Programme A day off for your birthday After 3 months employment: Pension (4% employer contribution and 4% employee contribution) After 4 months employment: Life assurance After probation: Cycle to work scheme Season ticket loan £350 annual wellbeing allowance to contribute to gym memberships or fitness classes Puregym access Perks at work platform access After 1 year service: Private healthcare Additional Perks: Company socials Access to Employee Affinity Networks Mentoring scheme Volunteering Day Mortgage Advice Work from anywhere (2 weeks) Generous parental leave We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page. 'We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.'
Aug 24, 2026
Full time
Customer Success Team Manager Department: Commercial Employment Type: Full Time Location: London Reporting To: Amy Elderfield Description We are seeking an experienced Customer Success Manager - Team Lead to join our London-based Customer Success team. This is role, combines ownership of a small portfolio of customer accounts with leading a team of Customer Success Managers. You will be responsible for driving retention, engagement, user growth and long-term customer value, while setting clear standards for how the team delivers across the customer lifecycle. In this customer-facing leadership role, you will coach and support CSMs to deliver proactive onboarding, tailored success planning, health analysis, executive reviews, renewal support, advocacy building and expansion opportunity identification. You will lead by example through strong relationship management, commercial awareness and customer success expertise, helping customers achieve their objectives while supporting wider business goals. You will act as a trusted partner to customers and a strong internal collaborator, sharing customer insight with Product, Content, Sales, Support and other teams to continuously improve the customer experience. The role is suited to someone with strong Customer Success platform experience e.g. Gainsight/ChurnZero/ Planhat and to an individual who enjoys developing others, creating consistency in delivery, and using customer data, team insight and commercial judgement to improve retention outcomes. Key Responsibilities Leading and developing the team through coaching, feedback, guidance and development planning, helping CSMs strengthen their customer success practice and commercial confidence. Setting clear standards for customer delivery, ensuring the team creates and executes tailored success plans and customer journeys that support retention, adoption and engagement. Overseeing onboarding quality, supporting the team to deliver timely, effective onboarding that is adapted to each customer's workflow, priorities and business objectives. Driving proactive customer health management, using usage, engagement, sentiment and commercial indicators to identify risks, opportunities and clear next steps. Supporting complex customer situations, including escalations, renewal risks, negotiations and strategic account planning. Enabling strong customer relationships, guiding the team on how to engage key users, decision-makers and commercial stakeholders effectively. Partnering with Sales and other commercial teams on renewal support, solution recommendations and growth opportunities, including cross-sell, upsell and CSQLs. Representing the voice of the customer by sharing feedback, trends and insight with Product, Content, Support and other relevant teams. Embedding quality and consistency across QBRs, success planning, documentation, customer communications and use of the Customer Success platform. Skills Knowledge and Expertise The successful candidate will have: 1-3 years' experience managing, supervising or formally coaching a Customer Success team, ideally within a B2B SaaS, subscription or information-services environment. Experience working with Customer Success platforms such as ChurnZero, Gainsight or Planhat, including using data, workflows and reporting to support consistency and team performance. Strong strategic relationship-building skills - able to represent the team with senior stakeholders and clients. Expert communication and storytelling skills - able to influence both internal and external audiences. Mastery of Customer Success methodologies and metrics - including customer health, churn dynamics, renewal levers and lifecycle strategies. Advanced analytical and problem-solving skills - guiding the team to interpret data and act on leading indicators. Highly developed organisational and planning capability - balancing team priorities, escalations and cross-functional projects. About Centellic Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity. Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter. At Centellic, we're a global intelligence and information services business, setting the standard for how critical business decisions are made. Why Centellic? At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do. Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary. Centellic's advantage is our people and the culture we've created together. It's an environment where individuality is encouraged, relationships are genuine, and there's a strong sense of purpose in what we're building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously. Benefits Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported: Start of employment: Eye care Employee Assistance Programme A day off for your birthday After 3 months employment: Pension (4% employer contribution and 4% employee contribution) After 4 months employment: Life assurance After probation: Cycle to work scheme Season ticket loan £350 annual wellbeing allowance to contribute to gym memberships or fitness classes Puregym access Perks at work platform access After 1 year service: Private healthcare Additional Perks: Company socials Access to Employee Affinity Networks Mentoring scheme Volunteering Day Mortgage Advice Work from anywhere (2 weeks) Generous parental leave We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page. 'We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.'
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide. We're looking for an experienced Talent Acquisition Partner with exceptional sourcing and executive search capability. You'll own the full recruitment lifecycle across a diverse range of corporate and technical positions, with a particular focus on attracting world-class Go-to-Market (GTM) talent including Sales, Customer Success, Product Marketing, Marketing, Commercial, Partnerships and Revenue Operations, alongside engineering, product, operations and leadership hiring. Success in this role comes from your ability to identify talent before anyone else does, build genuine relationships and influence hiring decisions through data and market intelligence. What You'll Be Doing Partner with hiring managers across multiple global locations to understand hiring priorities and workforce plans. Develop proactive sourcing strategies for every critical hire rather than relying on inbound applications. Identify, engage and convert passive candidates using advanced search techniques across LinkedIn Recruiter, GitHub, Boolean search, talent communities, networking and referrals. Build long-term talent pipelines for future hiring needs. Lead end-to-end recruitment from intake through offer negotiation. Deliver exceptional candidate experiences throughout the hiring journey. Advise hiring managers using market insights, salary benchmarking and competitor intelligence. Create innovative sourcing campaigns for difficult-to-fill technical and commercial positions. Support employer branding initiatives to increase awareness of Camlin within key talent markets. Analyse recruitment metrics to improve quality of hire, diversity, speed and sourcing effectiveness. Continuously test new sourcing tools, AI technologies and automation to improve recruitment performance. What We're Looking For Significant experience recruiting within technology or software businesses. Proven success in proactive headhunting and passive candidate engagement. Experience recruiting technical positions including Software Engineering, Cloud, Data and Product. Advanced LinkedIn Recruiter sourcing capability. Strong Boolean and X-Ray search skills. Ability to influence senior stakeholders and challenge hiring decisions where appropriate. Excellent interviewing and assessment capability. Comfortable managing multiple international recruitment projects simultaneously. Strong negotiation and offer management skills. Data-driven approach to recruitment. Highly Desirable Experience recruiting across EMEA and North America. Experience in SaaS, Energy Technology, Industrial Technology or AI businesses. Knowledge of modern sourcing automation and AI recruitment tools. Our Values We work together We believe in people We won't accept the 'way it has always been done' We listen to learn We're trying to do the right thing Equal Employment Opportunity Statement Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
Aug 24, 2026
Full time
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide. We're looking for an experienced Talent Acquisition Partner with exceptional sourcing and executive search capability. You'll own the full recruitment lifecycle across a diverse range of corporate and technical positions, with a particular focus on attracting world-class Go-to-Market (GTM) talent including Sales, Customer Success, Product Marketing, Marketing, Commercial, Partnerships and Revenue Operations, alongside engineering, product, operations and leadership hiring. Success in this role comes from your ability to identify talent before anyone else does, build genuine relationships and influence hiring decisions through data and market intelligence. What You'll Be Doing Partner with hiring managers across multiple global locations to understand hiring priorities and workforce plans. Develop proactive sourcing strategies for every critical hire rather than relying on inbound applications. Identify, engage and convert passive candidates using advanced search techniques across LinkedIn Recruiter, GitHub, Boolean search, talent communities, networking and referrals. Build long-term talent pipelines for future hiring needs. Lead end-to-end recruitment from intake through offer negotiation. Deliver exceptional candidate experiences throughout the hiring journey. Advise hiring managers using market insights, salary benchmarking and competitor intelligence. Create innovative sourcing campaigns for difficult-to-fill technical and commercial positions. Support employer branding initiatives to increase awareness of Camlin within key talent markets. Analyse recruitment metrics to improve quality of hire, diversity, speed and sourcing effectiveness. Continuously test new sourcing tools, AI technologies and automation to improve recruitment performance. What We're Looking For Significant experience recruiting within technology or software businesses. Proven success in proactive headhunting and passive candidate engagement. Experience recruiting technical positions including Software Engineering, Cloud, Data and Product. Advanced LinkedIn Recruiter sourcing capability. Strong Boolean and X-Ray search skills. Ability to influence senior stakeholders and challenge hiring decisions where appropriate. Excellent interviewing and assessment capability. Comfortable managing multiple international recruitment projects simultaneously. Strong negotiation and offer management skills. Data-driven approach to recruitment. Highly Desirable Experience recruiting across EMEA and North America. Experience in SaaS, Energy Technology, Industrial Technology or AI businesses. Knowledge of modern sourcing automation and AI recruitment tools. Our Values We work together We believe in people We won't accept the 'way it has always been done' We listen to learn We're trying to do the right thing Equal Employment Opportunity Statement Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
We're working with a well-established, growing Insurance Broker that's investing further into its Commercial team. They're looking for an experienced Commercial Account Handler to support Account Executives and deliver a genuinely high standard of service, with a key focus on Motor Fleet clients click apply for full job details
Aug 24, 2026
Full time
We're working with a well-established, growing Insurance Broker that's investing further into its Commercial team. They're looking for an experienced Commercial Account Handler to support Account Executives and deliver a genuinely high standard of service, with a key focus on Motor Fleet clients click apply for full job details
We have a fantastic opportunity to join a leading UK technology and engineering business that delivers cutting-edge solutions across defence, national security, government and commercial sectors. As a Digital Marketing Executive you will be part of a collaborative marketing team, and you will help deliver digital campaigns that showcase innovative technologies and support business growth click apply for full job details
Aug 24, 2026
Contractor
We have a fantastic opportunity to join a leading UK technology and engineering business that delivers cutting-edge solutions across defence, national security, government and commercial sectors. As a Digital Marketing Executive you will be part of a collaborative marketing team, and you will help deliver digital campaigns that showcase innovative technologies and support business growth click apply for full job details
