160 jobs found

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Must be fluent in English and German, additional European languages are beneficial but not a requirement 5+ years of experience in a client-facing role (e.g. technical sales, solutions consulting) within information services, or data analytics industries. Preferably with exposure to SaaS solutions Demonstrated experience in technical sales, with the ability to lead product demos, proof-of-concepts, and trial evaluation for data and software solutions. Excellent communication and interpersonal skills, with the ability to effectively engage and present to both technical and non-technical stakeholders Commercial mindset with a drive to win new customers and experience supporting complex sales cycles Interest in or experience with Supplier Risk, TPRM, KYC, Compliance or Sales & Marketing use-cases is desired Strong team player and enjoying interacting with people of all levels in a multicultural environment Technical understanding of API's, Python, Spark, SQL, and ability to discuss possibilities/limitations is beneficial Education Bachelor's / Master's degree in Business, Finance, Economics or relevant field Responsibilities Drive the pre-sales function for the corporate segment by understanding client workflows, aligning Moody's solutions, and demonstrating their value. Understanding Client Needs: Engage with potential clients to uncover business requirements, challenges, and opportunities; analyze risk/reward trade-offs and build compelling business cases Client Workshops & Discovery: Lead interactive sessions with prospects and clients to explore needs and problem statements, enabling tailored solution proposals Product Demonstrations: Deliver demos that highlight product features and benefits to prospective clients Solution Design: Develop customized solutions addressing client needs, collaborating with product teams to enhance quality and drive new revenue opportunities Proposal Development: Create detailed proposals and presentations, respond to RFIs/RFPs, and support the sales cycle with clear value articulation Proof of Concept (PoC): Design and manage PoC initiatives to validate solution feasibility and impact Technical & Product Support: Provide expert guidance during the sales process, addressing product-related questions and concerns Cross-Team Collaboration: Partner with sales, delivery, customer success, and product teams-including Government, Large Corporates, Mid-Market, and Workflow Specialists-to execute strategies aligned with company goals Position requires travel (approximately 10% to 20% of your time) About the team Our Solution Specialist Corporate team is responsible for providing technical support and designing solutions that meet customer needs, ensuring feasibility and alignment with requirements. We collaborate closely with sales to shape solutions meeting customer requirements, and accelerate the sales cycle, building strong customer relationships to enhance satisfaction and loyalty. Documentation and reporting of our findings and strategies are also key aspects of our role. By joining our team, you will be part of exciting work in various regions with a wide scope of solutions such as screening, client-onboarding, investigations, Transfer Pricing, M&A activities, Supply Chain Risk, perpetual KYC, data management, and workflow solutions. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

We're seeking a high-performing Senior Sales Director - Corporate WiFi to lead our expansion into the corporate connectivity and secure enterprise WiFi market. This senior, quota-carrying role focuses on building Purple's presence across corporate offices, multi-site enterprises, manufacturing, logistics, professional services, and secure workplace environments. Unlike Purple's heritage in guest WiFi, this role focuses on secure corporate networks, identity-driven access, policy control, monitoring, and enterprise connectivity. You will help organisations modernise their network access strategy, reduce cyber risk, and bring automation and intelligence to their WiFi environments. Reporting to the SVP Global Sales, you will lead Purple's corporate WiFi go to market execution, develop strong customer and partner relationships, and deliver growth in a strategically important vertical. This role is designed to scale in size and complexity over time - beginning with mid market and upper mid market organisations and expanding into national and international tier one enterprise opportunities as the solution and GTM mature. Why Join Purple Our values define us. We get the job done without politics or drama, we develop our people, and we take pride in making work fun. You'll join a team that knows its stuff, keeps learning, and raises the bar every day. What You Will Do Lead all commercial activity for the Corporate WiFi vertical across the UK and international markets. Drive growth initially through mid market and upper mid market opportunities, expanding into large national and tier one international enterprise accounts as the vertical matures. Own a senior sales quota across a pipeline spanning mid market to strategic enterprise deals. Build and maintain executive relationships with CISOs, CIOs, Network Architects, Heads of Workplace, and Digital Transformation leaders. Position Purple as a trusted partner for secure identity based access, network intelligence, segmentation, policy automation, monitoring, and compliance. Articulate the value of secure onboarding, advanced monitoring, analytics, and zero trust based network access. Execute corporate go to market plans across priority verticals including corporate offices, logistics, distribution, manufacturing, and professional services. Support the evolution and refinement of Purple's corporate WiFi offerings as the solution scales toward enterprise grade deployments. Work with MSPs, integrators, and OEM partners to broaden reach, enhance integration, and drive adoption. Support partner enablement to strengthen commercial and technical execution. Represent Purple at industry events, cybersecurity forums, networking conferences, and partner showcases. Contribute to market facing thought leadership on secure corporate WiFi, network intelligence, and identity driven access. Who You Are A proven enterprise sales leader with 7-10+ years selling secure WiFi, network security, identity/access, or cybersecurity solutions. Experienced in selling to CIO, CISO, and IT Director level stakeholders. Comfortable managing complex, multi stakeholder, long sales cycles. Strong understanding of corporate network architectures, security models, and identity based access controls. Commercially driven, highly autonomous, and able to operate effectively in an evolving product/vertical environment. Executive level communication skills with the presence to influence senior technology and security leaders. Excited to help Purple mature this vertical from mid market roots into global tier one enterprise engagements. Values Make it happen - We own things and get them done whatever it takes. Playful and positive - Life's too short to take things too seriously; we love positivity. In it together - We're always available to help for the greater good of the business. No bullsh t, no politics - We want to enjoy coming to work and make it pleasant. Know your stuff, keep learning - We value knowledge and a thirst for more of it. No drama - Things don't always go right, but a calm head always helps. Raise the bar - We aim high, take smart risks, and push what's possible. Bring Your Best Self to Work At Purple, we are committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that each individual brings, and we believe that diversity enriches our team and drives innovation. We encourage applications from candidates of all backgrounds, regardless of race, gender, sexual orientation, religion, disability, or any other characteristic. We understand that everyone's journey is different, and we are open to conversations about flexible working arrangements that can accommodate your needs. Benefits Competitive senior level salary + performance bonus Hybrid working with international travel Emphasis on learning and development to progress your career 25 days holiday (plus bank holidays) and the option to buy extra days 4 volunteering days each year - give something back to the community Life insurance at 2 x salary Employee Assistance Programme, 24/7 helpline Company pension, 4% employer contribution Private Healthcare & Long Term Incentive Plan after 12 months' service

Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Strong understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near term and long term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community building events About the team Customer Success Management is critical to our short term and long term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Sanctions Controls Business Analytics / Project Manager, Director (AVP equivalent) Glasgow JR024028 We are seeking someone to join our team as a Sanctions Controls Business Analytics / Project Manager, Director. The Business Analyst / Project Manager will act as a bridge between Compliance, Operations, and Technology teams to ensure effective sanctions screening of transactions using tools such as Firco Continuity, Accuity Compliance Link, Actimise, WorldCheck, and Refinitiv. This role combines business analysis, project management, and subject matter expertise to drive both day-to-day operations and strategic transformation initiatives. The successful candidate will support compliance with global regulatory requirements, optimize screening processes, and deliver on key change programs. In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm's management of legal, regulatory and franchise risk. The Sanctions Controls team is a central program management team of specialists and experts responsible for managing complex, cross-functional initiatives as well as the development, enhancement and governance of technology controls that support the Firm's Sanctions obligations. The remit of the team includes sanctions evasion controls, including name and transaction screening, sanctioned securities controls, and geo-location monitoring. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: Project & Change Management: Lead and manage multiple projects simultaneously, ensuring delivery on time, within scope, and budget. Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation. Oversee project risks, issues, and dependencies, implementing effective mitigation strategies. Support the Product Owner with tracking in-flight initiatives and partner with Financial Crimes technology teams. Requirements Gathering & Documentation: Capture and document business requirements for enhancements, rule tuning, and system configuration changes. Prepare Business Requirement Documents (BRDs), functional specifications, and process flows. Manage project backlogs and ensure requirements are prioritized and delivered in line with business needs. System Optimization & Testing: Analyse alerts generated by sanctions controls to identify patterns, trends, and root causes of false positives. Perform deep-dive analysis on alert volumes across watchlists (OFAC, EU, UN) and transaction types. Review and recommend enhancements to sanctions screening tools and systems. Collaborate with technical teams to optimize matching rules and screening configurations. Support tuning initiatives to reduce false positives and improve detection accuracy. Participate in user acceptance testing (UAT) and validate configuration changes or upgrades. Reporting, Analytics & Regulatory Compliance: Develop dashboards and reports to track KPIs, alert volumes, and tuning effectiveness. Ensure processes and documentation comply with internal policies and global sanctions regulations. Assist in audits and respond to regulatory inquiries with evidence of screening decisions. Prepare and submit necessary reports to regulatory bodies and senior management. What we're looking for: Typically, 5+ years' relevant experience would generally be expected to find the skills required for this role Technical Expertise: Strong working knowledge of Fircosoft products (Firco Continuity, Firco Trust) or equivalent tooling such as WorldCheck, Refinitiv, Actimise, etc., fuzzy matching logic, watchlist management, and alert disposition workflows. Familiarity with SWIFT and ISO 20022 payment formats is a plus. Project Management: Demonstrated experience managing complex projects, preferably with recognized project management certifications. Analytical Skills: Proficiency in SQL, Excel, and data visualization tools (Power BI, Tableau). Ability to analyze large datasets and identify optimization opportunities. Regulatory Knowledge: Understanding of global sanctions regimes (OFAC, UN, EU, UK) and AML compliance requirements. Communication & Organizational skills: Excellent written and verbal communication skills for stakeholder engagement and training delivery and ability to manage competing priorities in a fast-paced environment. >Desirable: Exposure to automation tools (e.g., WorkFusion), knowledge of machine learning or AI-based false positive reduction strategies, and experience with regulatory exams and audits. Education & Certifications: Bachelor's degree in Business, Finance, Information Technology, or a related field. Certifications (e.g., CAMS, ACAMS, PMP, PRINCE2) preferred. Experience: 3-5 years in Financial Crime Compliance, AML Sanctions Screening, or related project management roles within financial services. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. To learn more about our offices across the globe, please copy and paste into your browser.

The successful candidate will report to the Human Resources Director and collaborate closely with the HR Business Partnering team and Centres of Expertise (CoE), as well as the wider HR function, to deliver impactful and efficient people priorities and processes across the fee earning departments they are aligned to. Working in partnership with colleagues, you will share responsibility for implementing the people strategy, driven by data-informed decisions that contribute to the overall success of the business. Your responsibilities include, but are not limited to: HR and Talent Strategy Partner with key stakeholders and collaborate with L&D to deliver the firm's people and talent strategy aligned to the departmental business plans for the areas you advise. Partner with key stakeholders, including your fellow business partners, to embed the firm's people priorities across the firm, shaping the talent agenda and working together with Reward on key talent processes (e.g. fee earner salary and bonus reviews). Act as a trusted advisor to the Partners, providing proactive HR support, coaching and direction on people issues. Lead function change initiatives, if required. Actively contribute to the people and talent strategy formation by representing client groups, collaborating with relevant HR colleagues and bringing market knowledge of leading practice HR, to shape and deliver HR projects linked to the people and talent strategy. Organisation Design Understand and articulate the HR strategic priorities. Use external views and internal knowledge to assess current state and identify optimisation opportunities for structural change. Develop, design and conduct impact analysis and create implementation plan for changes to structure, roles and workforce transition in collaboration with the business partnering team. Employee Relations Act as a trusted advisor to the Partners on the more complex employee relations issues in collaboration with the business partnering team where relevant, anticipating risk and likely consequences, and identifying early interventions including conflict resolution. Offer confidential guidance and coaching, where appropriate, with the goal of resolving situations informally whenever possible. Contribute to the development of employee related policies and ensure they are fair and communicated and implemented consistently across the firm. Talent Management Embed the firm's talent management priorities and processes in close partnership with the business partnering team, L&D, Recruitment and Reward. Work with the Partners and the Finance team to plan and anticipate demand and capacity needs, future skills, attrition, including analysing data, identifying trends and finding creative solutions in order to develop the talent pipeline and ensure optimal organisation structure. Deliver talent pipeline reviews in collaboration with the business partnering team, to identify critical talent segments for the future, including collation and analysis of key themes, gaps and actions into learning needs and business development plan. Work across CoEs (e.g., Recruitment, Reward and Wellbeing, L&D) and the business partnering team to coordinate and implement initiatives. Performance Management Support the Partners and leadership team through performance reviews and positively challenge them to influence objective and fair performance and reward outcomes that are consistently applied across the firm, which align to the firm's performance & reward strategy and the firm's values. Work with L&D and the Partners to identify development needs of the fee earners you support and objectives to be achieved and provide ongoing support and solutions to ensure continued development. Work with key stakeholders to develop top talent in alignment with business strategy and support raising their profiles within and outside of their function, including potential opportunities that may be available. In collaboration with the fee earning business partnering team use outputs of the talent pipeline reviews, employee listening, people data and analytics, succession planning, etc. to identify career development opportunities and plan for key roles, high performers and diverse talent. Reward Partner with Reward and the fee earner business partnering team to execute the year-end compensation processes, including input on moderation as and when required. Recruitment Collaborate with the Recruitment team to integrate long-term strategic aims into the business planning process, to develop more agility in responding to business cycles. Partner with Recruitment on the recruitment and overall on-boarding experience. Liaise with the Recruitment team to overcome challenges in the hiring process, working with them to identify solutions. Data Use exit themes and other employee data insights to design, implement, and embed solutions in collaboration with key stakeholders with the aim of driving meaningful change to attract, retain, and engage talent. Use and present data to influence and drive strategy or initiatives. Inclusion Partner with the D&I Manager/Advisor and the wider Responsible Business Team to embed inclusion into the culture, decision making and strategic priorities for the business function in order to deliver against our inclusion targets to recruit, develop and retain our diverse talent. Proactively build knowledge and understanding of the key D&I strategy. Wellbeing and Employee Experience Partner with key stakeholders as well as the Senior Reward and Wellbeing Manager to ensure that wellbeing and people experience considerations are at the heart of all discussions and decisions for the areas you are aligned to. Proactively build knowledge and understanding of the wellbeing strategy, enablers and priorities. Frequently engage in a wide range of employee listening methods to identify key themes for the function and inform timely solutions to protect and enhance people's wellbeing. Why this team? You will bring proven experience in partnering with and influencing and negotiating with senior stakeholders and their teams, working collaboratively and positively to establish shared expectations and deliverables. Your approach will focus on achieving measurable, value-added outcomes for the business. Ideally, you will have operated as a Senior HR Business Partner within a professional services environment. You will be a trusted advisor to key stakeholders and the HR leadership team to drive people priorities and deliver business-as-usual services. You will lead, manage and develop your team comprising an Advisor and an Assistant, while working collaboratively with colleagues, including the Business Services business partnering team. In line with our values, we will provide you with the support you need to grow professionally and personally to reach your full potential. You will have varied opportunities to continuously grow and develop your skills and knowledge, ranging from formal training, informal coaching and mentoring to technical, skills-based training and on the job learning. What is the environment? You'll be in an environment of happiness, collaboration and flexibility. We take our work seriously and being happy and having fun is an integral part of that. We work both in and out of the office in Marylebone depending on what's best for our clients, our team, our business and our professional growth. Are we right for you? The HR team is collaborative, positive, and results-driven, with a strong focus on delivering meaningful impact across the business. We're on an exciting journey of transformation, and the ideal candidate will be able to operate confidently at both strategic and operational levels, helping shape the future while ensuring excellence in day-to-day delivery. Other skills required: Proven ability to build strong team and stakeholder relationships with positive personal impact and credibility to influence key decision makers. Ability to maintain confidentiality at all times Experience of managing, coaching and developing juniors Resilient and focussed outlook Solid employee relations experience Change management: experience leading cultural change initiatives Communication: excellent oral and written communication skills, including experience facilitating challenging conversations and an ability to interact and influence people at all levels Project management: strong skills in planning, delivering and evaluating multiple initiatives Data analysis: experience of an HRIS and MS Office (specifically Word, Excel and PowerPoint), good attention to detail, accurate and thorough Relevant employment law and regulatory knowledge Demonstrate strong commercial awareness Team player with a collaborative style within the HR Team and across Business Services. Calm and professional under pressure You will ideally have formal HR qualifications e.g. CIPD level 7 or equivalent. Forsters LLP is an equal opportunities employer and is committed to ensuring an inclusive and accessible hiring experience for everyone. We strive to attract and encourage applications from all candidates regardless of their gender, age, race, nationality, marital status, disability, sex, sexual orientation or religious beliefs. If you require any support or adjustments in the application or hiring process, please let us know.

YOUR ROLE You will act as the primary point of contact for clients on digital analytics, tracking, and taxonomy management. Your expertise will help clients leverage their data, drive marketing effectiveness, and ensure consistent, high-quality measurement across web, CRM, and media platforms. You will translate business needs into actionable solutions, ensuring data accuracy, consistency, and strict adherence to data privacy regulations and best practices. Key Responsibilities Consult with clients to understand their business objectives and translate these into analytics strategies and technical requirements. Design, implement, and maintain tracking solutions, with a primary focus on Google Tag Manager (GTM) and Google Analytics, as well as supporting other platforms as needed. Develop, document, and enforce campaign naming conventions, tagging standards, and taxonomies to ensure clean, consistent, actionable data. Ensure all data collection and analytics implementations comply with data privacy regulations (GDPR, PECR) and industry best practices; advise on privacy-by-design and consent management. Conduct rigorous QA, validation, and troubleshooting of analytics implementations to guarantee data accuracy and completeness. Create clear technical documentation and client-facing presentations; communicate complex concepts to both technical and non-technical audiences. Collaborate with internal teams-including strategy, media, web development, and CRM-to align analytics solutions with broader business objectives. Stay up-to-date with analytics trends, platform updates, and privacy regulations, adapting solutions as needed. YOUR SKILLS AND EXPERIENCE Tag Management: Advanced experience with platforms such as Google Tag Manager (GTM), Tealium, and Ensighten. Analytics Platforms: Skilled in Google Analytics GA4, Adobe Analytics, and Amplitude for web and app measurement. Mobile & Attribution: Familiarity with mobile measurement partners like AppsFlyer, Adjust, and Branch. Customer Data Platforms (CDPs): Understanding of CDPs such as Salesforce Marketing Cloud, Segment, or ActionIQ. Taxonomy & Data Governance: Experience developing and maintaining taxonomies, with exposure to tools like Claravine. Consent & Privacy: Working knowledge of consent management solutions (e.g., OneTrust, TrustArc, Cookiebot) and data privacy compliance. Media & Ad Tech: Exposure to campaign tracking integrations with platforms like Facebook Ads Manager, Google Ads, and DV360. Reporting & Automation: Proficiency in data visualization tools (Google Data Studio, Tableau, Power BI) and scripting (JavaScript, Python) for analytics automation is a plus. Data Clean Rooms: Experience leveraging data clean rooms effectively (Live Ramp, InfoSum) is a plus. General: Strong problem-solving, documentation, and stakeholder communication skills; ability to deliver technical solutions and insights to varied audiences. 7+ years' experience in analytics, digital marketing technology, or related roles.

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're looking for a Director of Pricing & Analytics to take the lead in shaping our technical pricing strategy, driving market leading capability across the business. In this pivotal role, you'll set the vision and thought leadership for advanced analytics across the organisation, ensuring data-driven thinking fuels our growth, innovation and competitive edge. Core skills we're looking for to succeed in the role: Technical & Analytical Expertise: Exceptional numerical, mathematical and analytical capabilities, with a strong grounding in statistical techniques for insurance risk analysis. Advanced financial analysis and modelling skills and a high proficiency with analytical and programming tools (e.g., Excel, VBA, SAS, R, H2O, Python, Java, SQL, Emblem, geographic analysis tools). Insurance Domain Knowledge: Deep understanding of general insurance, ideally personal lines with the ability to interpret complex issues across underwriting, claims, pricing, reserving and financial analysis. Leadership & People Development: Proven leadership skills with the ability to inspire, challenge and elevate team performance. Strong coaching, mentoring and development capability. Skilled at planning, prioritising and managing workloads for self and others. Communication & Influence: Clear, concise communicator able to engage both technical specialists and non technical audiences, strong interpersonal skills with the ability to build relationships at all levels. Influencing skills that foster trust, collaboration and cooperation. Strategic Thinking & Problem Solving: Inventive, flexible thinker who can tackle complex problems and create workable alternatives. Able to operate under pressure, meet strict deadlines and maintain accuracy. High emotional intelligence, integrity and sound judgement. Personal Qualities & Values: Driven, dynamic and committed to continuous self improvement. Professional approach to colleagues and partners. This position is a Certified Role under the Senior Managers and Certification Regime (SMCR). What's involved: Ownership and delivery of the Technical Pricing Strategy and implementation plan You'll be responsible for the identification, development and implementation of sophisticated technical modelling and analytical tools, techniques and methodologies to provide business with a competitive edge. Ownership of monitoring performance of technical models and identification of changes required to help achieve business plans You'll lead the iterative development of the Technical Pricing Sophistication component of the Pricing & Proposition Transformation Programme You'll lead, motivate and develop the Technical Pricing Teams, you'll define the framework for the team's goals and objectives. Build a strong network of close relationships across the business. Anticipate stakeholder needs & proactively manage key relationships internally & externally. Lead, influence, motivate and co-ordinate people to deliver enhancements through a multi-disciplined, agile approach. You'll plan and utilise company resources effectively to create maximum value for the company's stakeholders You'll provide input into the Pricing & Proposition Change programme to deliver capability improvements required for financial result delivery You'll be responsible for review and updates of the Technical Pricing control and risk management framework and environment; and ensure compliance with regulatory rules and requirements You'll visibly sponsor and drive continuous improvement/change programmes to ensure best practice standards Continual process improvement focus on driving operational efficiencies with minimal tactical workaround requirements You'll manage key operational relationships with suppliers to optimise business value You'll visibly sponsor and drive continuous improvement/change programmes to ensure best practice standards are adopted across all areas of Pricing You'll be responsible for providing regular updates to Risk & Compliance teams, providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and attestations. Also, to ensure that your employees are aware of their responsibility to identify and report risk. You'll comply with the requirements, and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times. You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times, including compliance with the Senior Managers Certification Regime (SMCR) Conduct Experience & knowledge Exceptional numerical mathematical and analytical skills. Degree or post-graduate in a mathematics related discipline or evidence of equivalent proficiency. Coaching and development skills. Detailed understanding of appropriate statistical techniques for insurance risk analysis Proven ability to plan and prioritise own work and the work of others. Ability to grasp the significance and meaning of a range of technical and complex issues relating to underwriting, claims handling, pricing, reserving and financial analysis of insurance. Strong financial analysis and modelling skills. Advanced level knowledge of products such as Excel, Visual Basic, SAS, R, H2O, Java, Python, SQL, Emblem and geographic analysis tools. Ability to work under pressure and to strict deadlines whilst maintaining reliability and accuracy. Able to communicate clearly and concisely to a range of target audiences. Leader who will constantly challenge their team to raise the bar on performance. An outstanding approach towards their work, partners and colleagues. A driven and dynamic individual who constantly evaluates their own performance. An emotionally intelligent individual with high level of integrity, who accurately gauges situations. Excellent appreciation of General Insurance, preferably personal lines insurance Excellent interpersonal skills for interacting with people at all management levels, both internally and externally: Communication skills: the ability to engage with technical specialists and layman equally well Relationship building skills: the ability to create and maintain a network of important contacts. Leadership and influencing skills: the ability to gain trust and co-operation Excellent coaching, development and management skills. Inventive thinker who is flexible, tenacious with problems and able to create workable alternatives. Data literate; knows what data and analysis to ask for; ensures that viable decisions and actions are likely outcomes Aligned to the values of Ambition; Agility; Ownership; Collaboration Join us and play a pivotal role in defining the next chapter of our pricing and analytics strategy. Apply today. What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here. Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch.

Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Enterprise Account Executive - Defence - London, United Kingdom SLSQ127R39 Do you want to help solve the world's toughest problems with big data and AI? This is what we do everyday at Databricks. We Dhe look for an exceptional Enterprise Account Executive to join a new team focused on Manufacturing and Defence. This role is specifically focused on spearheading our initiatives into major Defence contractors to maximise the phenomenal market opportunity that exists for Databricks. Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running du large complex multi national accounts. Reporting to the Director, Sales, as an Enterprise Account Executive at Databricks you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and, together with both our teams and partners, allow you to provide exceptional value to our customers. The impact you will have: Co develop a business plan with your team and ecosystem partners that accelerates customer success to exceed quarterly/annual usage and booking goals. Lead your team, customers and partners to identify impactful big data and AI use cases while proving out their value on the Databricks Data Intelligence تلفھ Implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well scoped professional services, training and targeted executive engagement. Develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions. What we look for: Experience developing strong relationships with large Defence Enterprise global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts. Experience working in Big Data, Cloud or SaaS industries. Proof of exceeding sales quotas in high growth Enterprise software companies forset. Experience driving usage and commit based engagement models and strategies working with professional services and training teams. Experience co selling and scaling your business with Cloud vendors (AWS, Azure and Google Cloud teams) and global solution integrators (GSI). Experience co подробнее developing business cases and gaining support from C level executives. Experience of value based selling. Eligibility for SC clearance (existing clearances held would be an advantage). About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Apply for this job To apply, submit your application through Databricks Careers.

SLSQ127R39 Do you want to help solve the world's toughest problems with big data and AI? This is what we do everyday at Databricks. We are looking for an exceptional Enterprise Account Executive to join a new team focused on Manufacturing and Defence. This role is specifically focused on spearheading our initiatives into major Defence contractors to maximise the phenomenal market opportunity that exists for Databricks. Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running large complex multi-national accounts. Reporting to the Director, Sales, as an Enterprise Account Executive at Databricks you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and together with both our teams and partners, allow you to provide exceptional value to our customers. The impact you will have: You will co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual usage and booking goals You will lead your team, customer and partners to identify impactful big data and AI use cases whilst proving out their value on the Databricks Data Intelligence Platform You will implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well-scoped professional services, training and targeted Executive Engagement You will develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions What we look for: Experience developing strong relationships with large Deference Enterprises global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts is essential You will have experience working in Big Data, Cloud, or SaaS industries Proof of exceeding sales quotas in high-growth Enterprise software companies You will have experience driving usage and commit-based engagement models and strategies working with professional services and training teams You will have experience co-selling and scaling your business with Cloud Vendors (AWS, Azure and Google Cloud teams) and Global Solution Integrators (GSI) You will have experience co-developing business cases and gaining support from C-level Executives You will have experience of value-based selling Eligibility for SC clearance (existing clearances held would be an advantage) About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

A market-leading insurance company is seeking a Director of Pricing & Analytics to shape its technical pricing strategy and advance analytics capabilities. This pivotal role involves overseeing the development of sophisticated models and tools while leading a team towards delivering business growth. The ideal candidate requires strong numerical and analytical skills, leadership experience, and expertise in the insurance domain. Excellent communication abilities and a strategic mindset are essential for success in this position.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience working in banking or financial services industries Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position Understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable Ability to build relationships at all levels with clients/prospects and the internal organisation Demonstrate ability to work in a collaborative team environment and work independently when needed Have a good understanding of product-related requirements, analysis, methodologies and software industry Excellent written & verbal communication skills and presentation skills Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers Position normally requires approximately 20% travel in Europe and Africa for client meetings Additional language skills desirable (French) Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate (e.g., Bachelor's degree) required, Graduate/second-level degree preferred Responsibilities This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near-term and long-term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions. Customer Knowledge Gather information on customer use of Moody's solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy Proactively and effectively conduct discovery and understand the client's objectives and priorities Anticipate customer needs by offering new insights and ongoing engagement with direction Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs) Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates Learn and share industry best practices with stakeholder groups Solution Communication, Feedback & Relationship Management Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement Strong communicator who can translate business needs and demonstrate solution value Channel customer feedback to Moody's development teams Partner with Product and Research to communicate new product developments to customers Marketing Collateral and Events Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally Lead preparation and delivery of summits, user groups and webinars Advocate for customer community-building events About the team Customer Success Management is critical to our short-term and long-term profitability as an organisation. We are successful when our clients realise continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organisational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organisational challenges to build support as well as to mobilise Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organise client events and lead other community-building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications. In the Banking group, we help financial institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.