56 jobs found

Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth. Create and maintain staff schedules to ensure proper coverage and productivity. Foster a positive team culture through recruiting, training, and development, building a motivated, high-performing team for store success. Analyze sales data and financial reports to make informed decisions, identify opportunities, and respond operationally and commercially. Develop and implement strategies to meet and surpass sales targets. Attract, engage, and motivate customers using visual merchandising techniques, ensuring attractive displays aligned with brand guidelines. Ensure teams deliver high service levels to achieve a positive Net Promoter Score (NPS). Address customer inquiries, feedback, and complaints professionally and promptly. Drive customer loyalty programs and promotions to enhance engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses within budget. Ensure the store complies with health & safety regulations. Contribute to achieving or exceeding the store's monthly sales targets and KPIs, including units, conversion rate, ATV, UPT. Achieve upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during audits. Ensure new staff complete mandatory training. Maintain employee satisfaction and engagement survey results above company benchmarks. Keep operational costs within the allocated budget. Skills and Experience: Previous management experience in a fast-paced retail or customer-facing environment. Passion for retail with understanding of latest trends and competitors. Strong leadership skills with experience coaching and developing teams. Excellent communication skills. Proven track record of managing and exceeding sales targets and KPIs. Experience analyzing reports and making commercial decisions. Attention to detail and commercial awareness; visual merchandising experience is advantageous. Ability to promote JD Group values to stakeholders. Benefits: We recognize our employees' efforts with benefits such as: Quarterly discretionary bonus schemes 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive retail and hospitality discounts via TELUS Health Access to digital health and well-being services Health cash plans Internal development courses and apprenticeships with recognized qualifications Company Sick Pay, health care cover, discounted gym memberships, life assurance Opportunities for volunteering, supporting JD Foundation, and participating in employer engagement forums Incremental holiday allowance

Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Strong communication skills Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Company Sick Pay scheme Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance

Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Strong communication skills Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders Benefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Company Sick Pay scheme Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance

Business Unit: Store Support Centre (SSC) Time Type: Full-time Description & Requirements who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people. about this team Reporting into the Sr Manager, Omni you are part of the digital team which focuses on delivering elevated digital experiences to our guest online and instore. about this role Through your leadership and in close partnership with your cross functional partners you will champion a clear vision and lead the Omni Inventory and Fulfilment experience's function focusing on 2 key pillars: Inventory optimization: increasing the inventory availability and visibility across channels Fulfilment experiences: creating choice and convenience for guests' delivery experiences what you will do Create and champion the EMEA omni fulfilment experiences vision in partnerships with teams regionally and globally in alignment with enterprise and regional priorities. Set a clear strategy to advance capabilities within Inventory & Fulfilment, based on best in class experiences from competitors, new emerging technologies, guest data & feedback. In partnership with FP&A own cost & profit forecasting, tracking and identify optimisations through detailed scenario modelling based on digital KPI and operational impacts. Monitor and optimize all fulfilment and inventory experiences and operations from sourcing logic to last mile experience. Set and direct actions from all critical operational KPI's within inventory and fulfilment. Manage all senior stakeholder communication around inventory & fulfilment programs, declared revenue and cost savings, identify risks and update on future opportunities to senior leaders on a regular basis. Lead bringing to market, operationalize, monitor and optimize new Inventory & Fulfilment programs across the EMEA region (e.g. multi-node, inventory intelligence, SFS, STS, BOPIS, new carriers, net new delivery experiences). Build out robust business cases with clear revenue and profit implications of all net new fulfilment and inventory experiences. Input into strategic planning process to gain investment for priority initiatives. Own scenario modelling and create a configurable toolset to delivery on the KPI, revenue and cost optimisations across all delivery experience. Set new charged for delivery experiences and optimise those for conversion and cost. Partner with loyalty teams to understand opportunities within our loyalty guest segments for inventory & fulfilment experiences. Bridge the gap between regional business and central product and technology groups to ensure successful delivery of new fulfilment and inventory-oriented capabilities. Partner with global INTL Digital and Omnichannel teams to define future strategic initiatives roadmap and priorities across all Fulfilment & Inventory intiatives. Input into prioritisation, manage requirements and make critical decisions on scope and operational roll out plans. Identify operational constraints and capability maturity required for all initiatives and ensure regional teams are setup for growth and initiative launches and scale. Lead team to deliver product marketing (training, onboarding, ongoing communication) for existing and future fulfilment programs Regional/local market insights gathering to inform future strategies and enhancement for global and local capabilities. Lead and develop a team of high performing individuals delivering into your team mandate. Activate talent through our leadership frameworks. Identify and lead with priorities, highlight future resource planning and constraints and input into Snr. Manager on team evolution. Set clear accountabilities, OKR's, strategic progress tracking to lead mandate through team Qualifications A personally responsible self-starter with an entrepreneurial mindset. Ability to understand and solve complex problems. Passion for omni, omni technology and guest experience. years+ work experience and previous managerial experience in retail or digital environment. Well organized with an ability to manage multiple priorities. Vertical retail and/or project management skills. Comfortable coordinating, influencing and presenting to multiple cross-functional stakeholders, often across different hierarchical levels within the organization. Must haves Uniquely you-we value difference and want you to as well. Enjoys working cross-functionally in a fast-paced environment. Possesses an entrepreneurial spirit and continuously innovates to achieve great results. Pioneering self-starter, motivated by doing things differently and successful in an innovative, goals-oriented environment. An inclusive mindset, listening intently and communicating with honesty and empathy. Experience in enrolling, inspiring, influencing and bringing out the best in others. Has fun while delivering great results. Your role is classified as Hybrid under our global SSC Hybrid Workplace Policy. This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us . In your email, please include the position title, the location of the position and the nature of your request.

Senior Product Manager - Commerce We envisage the successful candidate being based in London, UK with hybrid working available. Like the sound of combining your knowledge of e-commerce products with your interest in media? Want to play a key role in the build and launch of a platform that grants Reuters' clients access to a wealth of media content and archive material, licenced globally? If so, this might be the role for you. Reuters is looking for a Senior Product Manager - Commerce to support its content marketplace, Reuters Connect. Creativity meets commerce in this innovative team, and we provide premium content from top global contributors and media partners to seamlessly license Reuters (and its content partners') media content. Reuters Connect gives our clients the ability to access all of Reuters content on a single platform - from the latest breaking news to footage in our archive dating back to 1896 - with additional content from over 100 of our global partners. We offer a wealth of text, live and non-live video, pictures, graphics and audio to both some of the world's largest media organisations as well as niche and local outlets. As we continue to evolve and develop our offering, we need a Senior Product Manager to grow Reuters Connect's commerce platform and drive the transformation of our commerce strategy, enhancing the user journey from registration to transaction and completion.You'll work closely with both engineering and design units as well as our commercial teams to develop and optimise the user experience and growth of the platform, keeping the needs of our varied customer base at the heart of everything we do. About the Role As Senior Product Manager - Commerce at Reuters,you will: Define and own Reuters Connect's product road-map, with a specific focus on enhancing conversion rates and revenue across all touchpoints, ensuring alignment with Reuters' overall business objectives. Work closely with cross-functional teams to identify, prioritize, and execute strategies that improve customer outcomes and drive significant business impact for Reuters. Perform comprehensive market research and user analysis to identify pain points and opportunities for improvement, integrating findings into product development.You'll design modular, scalable, and efficient conversion flows that enhance user experience and optimize revenue potential. Utilize experimentation and A/B testing to optimize offer and experience effectiveness across various customer cohorts. Collaborate with Sales and Commercial Policy teams to maximize revenue through strategic product decisions. Lead the execution of product initiatives by collaborating closely with engineering, analytics, and design partners, ensuring accountability for the performance and measurement of product experiences. Clearly communicate product plans and commitments to diverse internal and external stakeholders - including executive leadership - ensuring transparency and alignment.Establish and track key performance indicators (KPIs) to measure success and guide decision-making. Incorporate customer feedback and analysis into product requirements to ensure products meet customer needs and achieve business objectives. About You You're a fit for the role of Senior Product Manager - Commerce at Reuters if you have: Demonstrable product management experience, with a focus on commerce strategies and user journeys. A proven track record in optimizing commerce processes for increased sales and improved user experience. Strong analytical skills and ability to leverage data to drive decision-making. Excellent communication and leadership skills, with the ability to inspire and motivate cross-functional teams. Experience in user experience (UX) design and understanding of customer journey mapping. Familiarity with agile methodologies and experience in iterative product development. Please Note: Completed applications must be submitted by Sunday 20th July 2025. Early applications are encouraged. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on

Location: Remote, must be UK-based Salary: Up to £75,000 Why Midnite? Midnite is a next-generation betting platform that is built for today's fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the rush of winning money. Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it's a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that's truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we're on the brink of creating something truly awesome. Your role: We're looking for a Product Manager to take ownership of the core player experience. This team will be at the very centre that sets the tone for a user's overall satisfaction with Midnite as a product and a brand. Areas of responsibility include onboarding, payments in and out, verification, account management and overall customer support experience. Ultimately, your role is to break the status quo and take core journeys that often feel like overhead and transform them to engaging, frictionless and intuitive experiences where users feel in control. We're in an ultra-competitive industry, and so we believe a world-class core user experience will be core to long-term Retention and a loyal customer base. You will: From Discovery to Delivery. End-to-end ownership of the core customer journey Build out a rich self-serve account tooling, giving users full control of their way to play Explore new payment methods and deliver a seamless experience, getting money in and out of your account Deliver a low-friction compliance verification journey that seamlessly integrates into the Midnite experience With CRM, build a state of the art and "market-disruptive" liveops journey Maximise customer satisfaction by evolving our customer support UX Support Growth Marketing in delivering a highly optimised Acquisition funnel Regularly interact with our users and develop a deep empathy for them Work directly with engineering and design to deliver a world class product Be a champion of a Product-led environment, putting the users first Find new innovative ways to build a world class, mobile-first, first time user experience Work directly with Head of Product to develop a long term, game changing Product Strategy Regular reporting of Product KPIs to Stakeholders and Department leads The Essentials: You embrace the fast pace, always delivering, ever improving, start-up environment in an ultra-competitive industry You're enthusiastic about taking the challenge of leading one of our most complex and ambitious teams You have a near-obsession with understanding the user You have a ruthless ability in prioritisation You are an excellent communicator, understanding your audience when covering complex areas to a variety of audiences You have a strong ability to improvise when the unexpected inevitably comes at you You live and breathe data; Making informed decisions with data and always looking for ways to obtain it You have a relentless desire to learn Highly Desirable: 5+ years of Product Management experience Worked for a challenger brand / market disruptor Experience in end to end Conversion Rate Optimisation (Awareness to First Bet) Experience in Account management Experience with real money products, be it Gaming, Betting, Fintech or others What's in it for you: Shape our future: Play a key role in our team's success, where your voice matters, and you'll have a direct impact on shaping Midnite's future. Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun. Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage. Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck. Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments. Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible. Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise. Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost. Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable. Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development. Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair. Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve. At Midnite, we're committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders. We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Performance Marketing Specialist to join our Digital Marketing team on a full-time basis for 12 months. This role will be based in our Battersea office. The Performance Marketing Specialist will be responsible for leading the strategy and execution of ROAS-driven campaigns across PPC, Google Shopping (including product feed optimisation), Paid Social, and Affiliate Marketing. The ideal candidate has a highly analytical, mathematical mindset with proven experience in campaign optimisation, and a strong understanding of attribution methodologies. This role requires someone comfortable turning data into actionable strategies. The long-term plan for this role is to gradually move all the performance campaigns in-house. KEY REPSONSIBILITIES 1. Performance Strategy & Agencies management In collaboration with the Head of Digital, lead and manage the agency in optimising campaigns across Google Ads including Google Shopping. In-house run and optimise campaigns across Meta (Facebook/Instagram) In-house run and optimise campaigns on Pinterest and TikTok Continuously refine campaign targeting, bidding strategies, and budgets to maximize ROAS and lower CAC. Serve as the primary point of contact for the performance marketing agencies to ensure campaigns are executed effectively and meet performance targets. Align agency efforts with the brand's business objectives, ensuring consistent messaging and adherence to the luxury brand positioning. Provide clear briefs and KPIs, continuously evaluating agency output, identifying opportunities for improvement, and ensuring ROAS and other KPIs optimization. Work alongside the creative, merchandising, and e-commerce teams to ensure campaigns are aligned with seasonal collections, product launches, and promotional initiatives. 2. Feed Optimization & Management Make sure our product feeds are optimised to improve overall performance of our Google Shopping campaigns Lead the agency responsible for running our feed management platforms to ensure feeds are accurate, clean, and fully optimized for performance, with the plan of running this activity fully in house eventually. Collaborate with the ecommerce merchandising team to align feed content (titles, descriptions, images, and custom labels) with marketing priorities and seasonal trends. Lead the agency in implementing best practices to improve feed quality score and maximize impressions and conversions. 3. Campaign Analysis, Data Visualization & Insights In collaboration with the Website and Data Analyst, develop and implement a robust data-driven marketing measurement framework In collaboration with the Website and Data Analyst, utilise Google Analytics (GA4) or Looker Studio to build performance dashboards and deliver real-time campaign insights. Analyse campaign data to uncover trends, identify growth opportunities, and deliver data-backed strategies. This includes CR optimisation in collaboration with the ecommerce team. Measure, report, and present critical KPIs such as ROAS, CLV, CAC, and feed performance. With the support of the IT department, explore possibilities of leveraging our Power BI to build insightful reports to support the wider business. 4. Affiliate Marketing Management Work alongside the digital team to drive the performance of affiliate programs by onboarding and managing partnerships to deliver incremental growth Monitor affiliate performance, negotiate partnerships, and implement strategies to optimize ROI. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS 4+ years of hands-on experience in performance marketing with a strong focus on PPC, Google Shopping, Paid Social, and Affiliate Marketing. Previous experience in the luxury fashion or retail industry Hands-on experience with feed optimization Technical Skills: Hands-on expertise with Google Ads, Meta Ads Manager, Google Shopping, and affiliate marketing platforms. Understanding of feed management and optimization for Google Shopping and dynamic product ads. Strong analytical skills and proficiency with Google Analytics (GA4), and Excel for reporting and insights. Understanding of attribution models, customer funnels, and key growth metrics (e.g., ROAS, CAC, CLV). Analytical & Strategic Mindset: Exceptional numerical and analytical abilities with a focus on turning complex data into actionable strategies. Proven experience building performance dashboards and visualizing data to drive decision-making. Soft Skills: Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, data-driven environment. Excellent communication skills and ability to collaborate with internal teams and external partners Bonus Skills: Experience with Salesforce Experience with Power BI Experience with data feed management tools BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Home Marketing Automation Executive - London Marketing Automation Executive - London Location: London Salary: Market Rate Salary band: Market Rate Contract type: Permanent Date posted: 25/03/2024 An award-winning financial services firm, known for its excellent culture, is looking for a Marketing Automation Executive to join their growing BD team. The role will be based in their London office and will focus on supporting and implementing Marketo. The role will be part of the marketing operations team within the marketing and BD department and will report to the CRM Manager. Responsibilities: Ensure Marketo workspaces and templates meet the team's requirements, collaborating with agency support as needed. Work with the marketing team to develop email marketing strategies, creating compelling emails for target audiences. Monitor email delivery rates and implement strategies for ongoing improvement, including segmentation and sending strategies. Manage daily system operations, including forms, landing pages, and nurture programs. Assist the CRM manager in integrating Marketo with MS Dynamics CRM and other platforms. Analyze campaign metrics, develop benchmarks, and support campaign performance reporting. Plan and execute A/B tests to improve productivity, conversion rates, ROI, and sales growth. Provide support to Marketo users and serve as the primary contact for inquiries and escalations. Candidate Requirements: Experience with Marketo in B2B professional or financial services sectors. Creative thinking skills to support campaign strategies. Energetic, enthusiastic, and passionate about marketing automation with hands-on Marketo experience. Note: Due to sector-specific requirements, only candidates with experience in Law Firms, Accountancy Firms, Management Consultancies, Property/Construction Firms, Financial Services Firms, or relevant Associations or Agencies will be considered. Applications outside these areas will not be accepted. Blue Legal offers recruitment services for both permanent and temporary roles. The Recruitment Process - How to get it right! Effective recruitment can significantly vary in time and cost depending on your process. Knowing how to optimize this with your recruitment specialists is crucial. Contact Details London: New York: contact details missing

Senior Manager, Partner Incentives Management page is loaded Senior Manager, Partner Incentives Management Apply locations UK - London time type Full time posted on Posted 16 Days Ago time left to apply End Date: June 26, 2025 (13 days left to apply) job requisition id R-95735 Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Senior Manager, Partner Programs, Incentives & Insights Management At Expedia Group, the Partner Programs, Incentives & Insights team empowers lodging partners to thrive and grow in our marketplace by driving engagement in innovative programs, optimizing performance incentives, and delivering actionable insights that enhance conversion, efficiency, and trust. Our mission is to create meaningful value for partners and travelers alike; bridging supply and demand through strategic initiatives that amplify business outcomes. We design and manage targeted programs that enable partners to harness the power of traveler trust signals, price and non-price incentives, and comprehensive distribution solutions. By aligning participation criteria with strategic goals, we ensure these programs deliver measurable and sustainable impact. With the addition of a dedicated Incentives Management capability, we now also own the end-to-end strategy, execution, and evolution of all supply-facing incentive offers ; ensuring they are designed for scale, optimized for ROI, and fully aligned with our commercial objectives and scorecard. Our diverse portfolio includes industry-leading initiatives such as VIP Access , Premier Host, VR Host Incentives, a growing suite of performance insights and visualizations; and a dynamic incentives portfolio designed to unlock partner potential. Guided by collaboration, data-driven decision-making, and a commitment to partner and traveler excellence, we serve as a trusted resource for partners navigating the complexities of Expedia Group's marketplace. What you'll do Own the global management of all supply-facing incentive offers from end to end, ensuring clarity in design, efficient execution, and continuous improvement Scale and optimize existing offers by building robust tracking frameworks, performance KPIs, and feedback loops to ensure ROI and partner engagement Collaborate closely with Finance to manage budgets, evaluate investment efficiency, and guide decision-making through compelling business cases Partner with Performance and Account Management teams to align incentives to supply strategy, TPM scorecard objectives , and commercial goals Drive operational excellence in how incentives are launched, tracked, and iterated ; across geographies, partner types, and LOBs. Identify , test, and propose new incentive mechanisms that improve partner behavior, unlock availability, or drive share shift Be the central coordination point across key stakeholders to ensure incentives are well-integrated into program and offer strategy Monitor market trends and competitor activity to ensure our incentive portfolio remains differentiated and strategically positioned Who you are Incentives & Program Management Expertise 7+ years of experience in incentives, commercial strategy, or partner marketing roles ; preferably in the travel, tech, or marketplace space Strong track record of managing B2B offers or promotions that drive measurable business impact and scale Experience developing frameworks to evaluate performance, profitability, and scalability of commercial initiatives Cross-functional Leadership & Influence Proven ability to lead through influence in matrixed organizations ; aligning cross-functional stakeholders across Finance, Strategy, Product, and Marketing Comfortable presenting to senior leadership and driving alignment through data-backed storytelling Experience coordinating complex projects across teams and balancing competing priorities Analytical & Strategic Thinking Strong analytical skills with experience in building business cases, interpreting data, and shaping strategy Proactive problem solver who can translate insights into strategic and operational improvements Comfortable with ambiguity and able to operate with a test-and-learn mindset Organizational Agility Highly organized, detail-oriented, and capable of juggling short-term priorities with long-term strategy Able to move fluidly between strategy and execution, setting a clear vision while ensuring follow-through We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation . Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. About Us Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is .

About Flagright: Flagright is a rapidly growing compliance software startup with a mission to arm financial institutions with best-in-class technology to combat financial crime, meet Anti-Money Laundering (AML) compliance regulations, deliver exceptional customer experiences, and achieve peak efficiency. As we continue our ambitious growth trajectory, we are looking for a dynamic and entrepreneurial Startup Ecosystem Manager to join our team and drive our startup program's success globally. Role Overview: As the Startup Ecosystem Manager reporting directly to the CEO, you will be responsible for building and nurturing relationships within the startup ecosystem while driving qualified pipeline generation through our startup segment. This key role requires a well-networked individual who can develop and execute our startup program strategy, identify and qualify opportunities, and work closely with our sales team to ensure successful conversion. You will be instrumental in making Flagright's solutions accessible to emerging financial institutions and building sustainable channels for startup acquisition. You will: Own and exceed quarterly and annual targets for qualified startup opportunities generated and successful program enrollments globally. Execute and optimize Flagright's startup program strategy, creating compelling offerings that address the unique needs of early-stage fintechs. Build and maintain strong relationships with key stakeholders in the startup ecosystem, including VCs, accelerators, incubators, and startup communities. Work with the CEO to implement Flagright's startup ecosystem strategy and positioning. Identify, qualify, and nurture startup opportunities, working closely with the sales team to ensure smooth handoff and successful conversion. Represent Flagright at startup events, conferences, and ecosystem gatherings globally, establishing the company as a trusted partner for emerging fintech companies (50-70% travel required). Create and manage a pipeline of startup opportunities, maintaining accurate tracking of program metrics and qualification criteria in our CRM. Manage partnership programs with VCs, accelerators, and other ecosystem players to create sustainable channels for opportunity generation. Track and analyze program metrics, providing regular reports to leadership on pipeline quality, conversion rates, and program success. Collaborate with marketing to create targeted content and campaigns that resonate with the startup segment. Work cross-functionally with sales, product, and customer success teams to ensure seamless execution of the startup program. Your profile: 2+ years of experience in a relevant environment such as VC, startup community building etc., preferably with exposure to fintech or SaaS sectors. High IQ and EQ Love for tech and capitalism Ability to remain efficient in high pressure environments and stressful situations A high level understanding of building successful startup programs and generating qualified opportunities. Strong network within the startup ecosystem, particularly in fintech, VC, and accelerator spaces. Comfortable with extensive travel (50-70%) for events, program activities, and ecosystem building. Deep understanding of startup challenges and needs, especially in the financial services sector. High agency and low ego, with the ability to work autonomously while maintaining team alignment. Excellent relationship-building skills with the ability to connect with founders, investors, and ecosystem partners. Strong qualification and opportunity assessment abilities. Excellent organizational skills with the ability to manage multiple tasks concurrently with high quality Enjoy working, believe in hard work Outstanding communication and presentation skills, with the ability to adapt messaging for different audiences. Entrepreneurial mindset with the ability to thrive in a fast-paced startup environment. Benefits: Competitive base salary with performance incentives tied to program success metrics. Receive equity from day one at a Y Combinator startup. Direct collaboration with CEO on strategic initiatives. Make a meaningful impact by helping startups implement effective compliance solutions. Work with a top-tier, highly competent team, including professionals from Y Combinator, Amazon Web Services (AWS), Twilio, and Palantir. Enjoy significant career development opportunities in a rapidly growing early-stage startup. Thrive in a low-bureaucracy environment with minimal meetings and an asynchronous communication culture. Experience an international work culture within a flat organizational structure. Comprehensive travel benefits and expense coverage for ecosystem activities. How to Apply: If you are passionate about the startup ecosystem, have a strong network, and want to help emerging financial institutions succeed while building a revolutionary startup program, we want to hear from you. Please submit your CV highlighting your ecosystem achievements and experience in startup relationship management. We do not recommend you apply if you aren't interested in pushing yourself and growing rapidly. At Flagright, we maintain an extremely high bar for all team members. We conduct performance evaluations honestly, not kindly.

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world. Due to ongoing business growth, we are looking to appoint a Sales Trainer, responsible for training our UK Regional Sales team. This role is field-based, working directly with our Sales Managers and Sales Team Leads developing their knowledge and skills in the Jellycat brand, product merchandising, sales techniques and effective management skills, whilst adhering closely to the Jellycat brand and training guidelines. As Sales Trainer, you will be responsible for creating and capturing best practices and processes to ensure all the regional sales managers are aligned. You will ensure the new team is equipped to deliver what exceptional looks like through all our partners, focusing on elevating our brand position, creating brand ambassadors and delivering an exceptional customer experience. The Sales Trainer's role is to elevate the capabilities of our teams to ensure that they are performing to the optimum level in line with Jellycat expectations. You'll be; Training Delivering in-person and virtual training sessions on sales techniques, product knowledge, brand, merchandising and customer service skills. Supporting the development of the field sales team's management skills, such as negotiation skills, effective communication, overcoming resistance, change management and personal impact. Working alongside Regional Sales Managers during meetings with customers and potential customers to provide real-time feedback and coaching. Developing an in-store brand ambassador program. Developing and implementing tailored training to enhance individual and team performance. Delivery of the new hire induction and onboarding program. Performance Assessment In collaboration with Team Leads and UK sales leadership team, monitoring individual and team sales and management performance and providing feedback. Working cross-functionally throughout the business to ensure best practice is implemented and knowledge is shared. Conducting assessments to identify areas of improvement in selling strategies and customer satisfaction. Offering personalised feedback to help Regional Sales Managers and Team Leads meet and exceed goals. Sales Strategy Development: Collaborating with Head of UK Sales to design training that aligns with company goals and sales strategies. Providing input on market trends, best practices and customer needs, helping to shape sales approaches and product offerings. Ongoing Support: A resource for sales teams by providing continuous guidance and support. Researching, proposing and designing training sessions to help onboard new employees and up-skill existing employees. Updating and refreshing training materials regularly to reflect changes in products, services, brand positioning and merchandising. Supporting managers with onboarding. Working with the People Team and sales leadership for onboarding and ongoing development of new hires. Working in the field Traveling across assigned regions to conduct face-to-face training and coaching sessions with regional sales teams. Accompanying Regional Sales Managers on customer calls or visits to observe interactions and provide feedback and suggestions for improvements. Ensuring the team is compliant with company policies and health & safety best practices as remote employees. Reporting & Metrics Tracking and reporting on training outcomes, including improvements in sales figures, conversion rates, and customer satisfaction and brand standards. Analysing data to demonstrate the impact of training programs on overall sales performance. Feeding back the successes and challenges of training and supporting the new field sales team. You'll have; 3-5 years of previous experience in field or customer-facing sales. Demonstrated success in achieving targets and building strong customer relationships. Further track record in sales training or coaching roles. Knowledge of learning principles and effective training techniques. Excellent communication and presentation skills. Knowledge of brand and merchandising guidelines. Analytical skills to evaluate performance data and training impact. Strong problem-solving skills, adaptable to various team dynamics and challenges. Must be comfortable traveling extensively within the U.K. and be away from home. Prepared to work in the field 3 out of 5 days a week supporting our field-based team. Attend and participate in monthly field sales meetings. A valid UK driving license. Familiarity with digital & physical sales tools, CRM systems, marketing & image banks/tools, PixSell and SAP (full training will be given). This role would appeal to someone with a strong background in sales, a passion for coaching, and a willingness to be on the road frequently, helping the team succeed in real-world selling environments.

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we can be part of solving some of the wealth inequality. Our investment platform is focused on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market. Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users. In numbers: £1.5Bn+ of assets being added onto our platform annually 30,000+ users across 70 countries, with 10% market share Hybrid role - 4 days per week in our new Southbank office, (uncapped commission scheme with on target earning of £100-120k) The Role We are looking for a UK Partner Manager to spearhead strategic partnerships and drive growth across key sectors including real estate, professional networks, financial and wealth management, property platforms and influencers and corporate enterprise. This role is instrumental in expanding GetGround's partner network, acquiring new customers through partnerships, and ensuring our platform remains the go-to solution for property investors. As a key member of the Partnerships team, you will report directly to the Global Head of Partnerships and work closely with internal stakeholders across sales, marketing, and product to maximize partner-driven revenue and engagement. Key Responsibilities 1. Partnership Development & Growth Farming: Deep dive into our existing partnership book of business to identify areas of opportunity. Hunting: Identify, negotiate, and secure partnerships with real estate agencies, financial advisors, mortgage brokers, wealth managers, and corporate benefits providers. Build and maintain strong, revenue-generating relationships with key partners to drive new investor acquisition. Develop creative partnership structures that align with GetGround's value proposition and market positioning. 2. Partner Engagement & Enablement Design and execute partner onboarding programs to ensure seamless integration and adoption of GetGround's services. Provide training, sales collateral, and ongoing support to partners to maximize engagement and conversions. Work with marketing to develop co-branded campaigns, events, and activations that drive awareness and lead generation. 3. Commercial Performance & Reporting Own revenue and performance targets for the UK partnerships channel. Track and report on key metrics, ensuring a data-driven approach to partner growth and retention. Work closely with the sales team to ensure effective lead handover and conversion. 4. Market & Competitor Analysis Stay on top of UK property market trends, emerging partnership opportunities, and competitive landscape. Provide insights and recommendations to shape GetGround's UK partnership strategy. What We're Looking For Proven experience in partnerships, business development, or account management, ideally within real estate, financial services, or tech platforms. Strong commercial acumen with a track record of delivering revenue through partnerships. Excellent relationship-building skills and the ability to influence senior stakeholders. Strategic thinker with a hands-on approach to execution. Comfortable with data - you can analyze performance metrics and optimize for growth. Self-motivated and entrepreneurial - thrives in a fast-paced, high-growth environment. Experience working with CRM tools (e.g., HubSpot, Looker) is a plus. Stock options in our scaling company. 12 Mental health days off annually (1 per month) PLUS holidays + public holidays. Monthly wellness budget. 1 paid Community day off (paid day off to volunteer for a charitable cause). Hybrid working (check details with your recruiter). Team and company-wide events. 360 performance reviews to promote a culture of growth and development. Support for conferences and professional learning & development. What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally. Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law. 42% of our employees identify as female or non-specified, 58% as male. 22 nationalities represented across offices in 5 countries. Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride.

Sales Operations Executive London/ remote UK-based £50-60k DOE Puzzel: The Low-Down Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years' experience since our foundation in Norway, we're already in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years. What you'll do As a Sales Operations Executive at Puzzel, you will work closely with the VP Sales - New Business and CRO on reporting for new business deals, pipeline management and forecasting. You will use Salesforce & Excel (plus potentially some visualisation tools) to report on sales' performance, tracking KPIs such as time to conversion and average deal size which will be used by senior management in board meetings. Reporting into our Revenue Operations Manager in Sweden, you will work alongside 2 x Deal Desk Analysts + 1 Salesforce Administrator. We're looking for a proactive and innovative individual that won't be afraid to question the status quo. You'll be strong at leveraging data and reporting to provide actionable business insights. You should be a confident communicator, comfortable liaising with all levels across the business. Key elements: Dashboards and Reporting: Create and maintain comprehensive dashboards to track key sales metrics and performance indicators. Provide actionable insights and identify trends on a weekly, monthly, and quarterly basis. Monitor metrics for any anomalies or downward trends, flagging potential issues promptly. Insights and Performance Analysis: Analyze sales data to derive insights that inform strategic decisions. Highlight findings to Head of Revenue Operations and suggest improvements based on performance data. Pipeline Governance: Collaborate closely with Deal Desk and Sales Leadership to ensure accurate and up-to-date pipeline management, maintain a healthy sales pipeline and ensure data integrity. License Management and Product Ownership: Oversee license management for sales tools, ensuring proper allocation and utilization. Act as a product owner for sales tools, driving enhancements and ensuring they meet the needs of the sales team. Commissions and Spiff Management: Administer and manage commission plans and spiff programs, ensuring accurate calculations and timely payments. Collaborate with finance to ensure alignment with company policies and objectives. Cross-Functional Collaboration: Work closely with sales leadership, marketing operations, sales operations, customer success operations and product operations to ensure cohesive operations and strategic alignment. Support sales leadership with ad-hoc projects and strategic initiatives as needed. Support for Functional Requests: Provide support to stakeholders by facilitating resolutions to operational issues and guiding them to appropriate resources. Act as a point of contact for sales team members needing assistance with tools, processes, or other sales-related matters. The must haves Strong Excel skills, data manipulation and reporting skills SaaS experience within a B2B company Data driven, analytical mindset, comfortable with utilising data to report on sales performance. Comfortable working with senior stakeholders within the business in multiple countries. Analytical & innovative mindset to question and improve current processes. Strong English - confident and able to challenge and ask questions to all stakeholders. Commercially/revenue minded. The nice to haves Familiarity with quote-to-cash processes (pipeline management) Salesforce (dashboard and report creation) Experience from a smaller org of roughly 100-500 employees PowerBI or other reporting/visualization tools The location This role can be located in London or remotely for those based in the UK. Puzzel UK is remote-first, so whilst we have an office near Liverpool Street, you won't be expected to go in. Flexibility is a big part of our culture. What's In it for You? Competitive salary Flexible, hybrid approach to working; split your time between the office and home You get to be part of a fun, driven and supportive team Gift on your birthday Annual Summer and Christmas parties Excellent development opportunities and a great company culture What to expect from the interview process Screening call with Talent Acquisition 1 st interview with Revenue Operations Manager Technical business case study Final interview with RevOps Manager and Chief of Staff Puzzel Values Built on Trust - trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us. Stronger Together - working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners. Stay Hungry - have a continuous hunger to raise our game, innovate and be the best we can be professionally. Diversity & Inclusion We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt. Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for. By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.

About Legatics Legatics is one of the world's leading LegalTech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time.Our customers include some of the world's top law firms, such as Allen & Overy Shearman, Hogan Lovells, Herbert Smith Freehills, and King & Wood Mallesons. And we've been used on transactions in more than 60 countries on transactions worth over $1 trillion. Role Overview Are you passionate about driving customer success, leading high-performing teams, and making a real impact in the legal tech industry? We're looking for a Senior Customer Success Manager to join Legatics and take our global customer success initiatives to the next level. Reporting to the Head of Customer, you will lead our Customer Success (CS) team, optimize user adoption, and ensure the seamless delivery of training programs. You will also play a key role in managing Proof of Value (PoV) projects, helping prospective customers experience the full benefits of our platform before committing. This is an exciting opportunity to shape the future of our customer relationships and contribute to the strategic growth of Legatics. You'll thrive in this role if you have a background in legal technology, SaaS customer success, or account management, along with a passion for developing teams, improving customer outcomes, and driving operational excellence. What You Will Be Doing Core Use Cases and New Use Case Development Develop a deep understanding of Legatics' core use cases, including the specific workflows, pain points, and outcomes they address for customers. Ensure the Customer Success team has a thorough understanding of these use cases and can articulate their value to clients. Monitor customer usage to identify areas of underutilization or disengagement with core use cases. Partner with the Product and Engagement teams to identify, track, and validate new use cases for Legatics. Collaborate with customers to pilot and implement new use cases, tracking adoption and outcomes to refine best practices. Share learnings from new use case pilots across the team to improve customer engagement and drive additional revenue opportunities. Training Function Leadership Lead the design, delivery, and management of Legatics' customer training programs. Standardize training processes and materials to ensure consistency in onboarding and ongoing product education. Conduct live and virtual training sessions to empower users with platform knowledge and best practices. Oversee the development of customer-focused training resources, including user guides, video tutorials and knowledge base - working collaboratively with Product. Establish a feedback loop with users to continuously improve training content and delivery methods. Collaborate with internal teams to ensure new product features and updates are incorporated into training materials promptly. Responsible for ongoing Product education of internal teams Proof of Value (PoV) Management Collaborate with the sales team to design and execute effective PoV projects, showcasing the platform's value to prospective customers. Serve as the primary point of contact for PoV initiatives, coordinating cross-functional efforts to deliver successful outcomes. Develop customized success criteria and evaluation frameworks tailored to each prospect's goals. Monitor progress and engagement throughout the PoV process, providing regular updates to internal and external stakeholders. Deliver post-PoV success reviews to prospects, summarizing outcomes and proposing next steps for full platform adoption. Project and Process Management Design and implement strategic enhancements to the CS team's processes and workflows. Establish and monitor KPIs for the team. Identify and mitigate risks, forecast user adoption trends, and drive growth opportunities across customer accounts. Partner with the Head of Customer to proactively refine and optimize current CS operations, driving impactful initiatives. Leverage data analytics tools to track performance and make data-driven decisions. Ensure timely execution of customer journey touchpoints, including onboarding, adoption, and retention strategies. Marketing support Act as voice of lawyer as part of Marketing's content strategy Obtain customer testimonials and case studies to grow adoption and increase network effects. Customer Success Team Leadership As the CS team grows, foster a collaborative and supportive team environment, coaching and managing Customer Success Managers (CSMs) to achieve their full potential. Oversee hiring efforts to attract and onboard high-caliber talent, expanding the CS team as needed. Develop clear progression and development plans for team members to ensure professional growth. Monitor the team's day-to-day assignments, setting and ensuring KPIs are consistently met. Set standards, implement best practices, and create clear working methodologies for the team. Guide your team in understanding customers' evolving goals with Legatics and ensure the value of the platform is consistently demonstrated. Use customer and team performance data to make informed decisions on operational and procedural improvements. What Success Looks Like in This Role Customer Outcomes: Improved customer adoption rates based on matter targets and demonstrable impact on customer success metrics (as more data becomes available). Positive feedback from customers, with improved NPS and CSAT scores. Strategic growth opportunities identified and converted within accounts. Core Use Cases and New Use Case Expansion: Increased customer adoption and engagement with core use cases across accounts. Successful pilots of at least two new use cases within six months, with plan for promotion across all other relevant accounts. Use case success stories and outcomes documented and shared internally and externally. Training Function Leadership: 100% of new customers completing onboarding training within agreed timelines. Up-to-date and comprehensive training resources developed and actively utilized by customers. Proof of Value Project Management: Successful completion of all PoV projects Customized PoV frameworks that align with prospects' strategic goals, leading to full customer status. Operational Excellence: Successful implementation of process improvements and SOPs. Enhanced efficiency and scalability within the CS team. Proactive identification and mitigation of risks within customer portfolios. Team Leadership: High team satisfaction Clear progression pathways and development opportunities established for team members. Consistently meeting or exceeding team KPIs for user adoption, and retention. Marketing support Act as voice of lawyer as part of Marketing's content strategy Obtain customer testimonials and case studies to grow adoption and increase network effects. What We're Looking For We're looking for a strategic, customer-focused leader who thrives in a fast-paced environment. To be successful in this role, you should have: 3+ years of experience in Customer Success, Account Management, or a related role within legal tech or SaaS. Strong ability to analyse customer needs and translate them into effective engagement strategies. Expertise in structuring and delivering customer training programs. Experience leading Proof of Value (PoV) projects to drive sales conversion. A data-driven approach to measuring and improving customer success. Exceptional communication and relationship-building skills. A proactive mindset with the ability to drive initiatives forward independently What we offer you: Competitive salary 25 days holiday per year (plus public holidays). Early Finish Fridays - on the last Friday of every month, we finish at lunchtime! Pension with NEST. Personal Learning & Development budget. Access to Mental healthcare for you and your immediate family. Enhanced parental leave policies so you can spend more time with your family. Lots of opportunities for accelerated professional development and career progression. Work alongside a supportive and talented team with the opportunity to grow one of the world's leading LegalTech scale-ups. A warm, genuinely collaborative culture and an awesome team; and Regular socials. Power in diversity We put users at the heart of our design to provide legal transaction experiences that everyone loves. In order to make that a reality, we seek to foster a diverse and inclusive working environment that can empower our people to be creative, effective and innovative, to build a brand we are proud of. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. We're committed to building a diverse team and are constantly looking for ways to improve our processes to help us do that.