Senior Siebel Developer Position Description CGI's Space, Defence and Intelligence business unit delivers complex, mission-critical systems that help keep the UK safe and secure. As a leading systems integrator, we design, build and operate innovative solutions for clients across defence, intelligence, aerospace, maritime and space sectors. We combine deep technical expertise with modern delivery approaches and strong partnerships across industry and academia. Our teams work on challenging projects where technology makes a real-world difference. At CGI, you'll be part of a collaborative and supportive community that values innovation, continuous learning and professional growth. We offer a competitive salary, excellent pension, private healthcare and our share purchase plan, making you a CGI Partner rather than simply an employee. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to our Leatherhead office. Your future duties and responsibilities We are looking for an experienced Siebel Developer to join a growing team supporting a highly customised, business-critical solution for a major Defence client. This is a hands-on technical role where you will contribute to the ongoing development, enhancement and support of a complex Siebel environment while helping to shape future improvements and technical direction. As a senior member of the team, you will work closely with developers, architects, analysts and client stakeholders to deliver high-quality solutions and resolve complex technical challenges. You will also play an important role in supporting and mentoring less experienced developers, helping to build capability across the team and promote development best practices. Key responsibilities include: • Designing, developing and enhancing Siebel CRM solutions • Configuring and customising Siebel applications to meet business requirements • Developing workflows, integrations and automation solutions • Troubleshooting and resolving technical issues within a complex environment • Collaborating with technical and business stakeholders to identify effective solutions • Supporting integration with Oracle and cloud-based technologies • Contributing to technical design discussions and continuous improvement initiatives • Coaching and supporting junior developers within the team Required qualifications to be successful in this role • Strong experience developing and configuring Siebel CRM solutions • Siebel Tools configuration experience • Siebel eScript development • Siebel Workflow development • Oracle SQL & PL/SQL • Siebel Open UI • Siebel assignment manager • Middleware connectivity/integration • Experience working with enterprise-scale applications and integrations • Strong analytical and problem-solving skills • Ability to work collaboratively within a multidisciplinary team Desirable • Experience with Siebel Enterprise Application Integration (EAI) • Experience with Enterprise Integration Manager (EIM) • Linux/Unix environment experience • Oracle Cloud experience • Experience integrating applications with cloud-based infrastructure • Experience working in secure, regulated or government environments • Current SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Senior Siebel Developer Position Description CGI's Space, Defence and Intelligence business unit delivers complex, mission-critical systems that help keep the UK safe and secure. As a leading systems integrator, we design, build and operate innovative solutions for clients across defence, intelligence, aerospace, maritime and space sectors. We combine deep technical expertise with modern delivery approaches and strong partnerships across industry and academia. Our teams work on challenging projects where technology makes a real-world difference. At CGI, you'll be part of a collaborative and supportive community that values innovation, continuous learning and professional growth. We offer a competitive salary, excellent pension, private healthcare and our share purchase plan, making you a CGI Partner rather than simply an employee. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to our Leatherhead office. Your future duties and responsibilities We are looking for an experienced Siebel Developer to join a growing team supporting a highly customised, business-critical solution for a major Defence client. This is a hands-on technical role where you will contribute to the ongoing development, enhancement and support of a complex Siebel environment while helping to shape future improvements and technical direction. As a senior member of the team, you will work closely with developers, architects, analysts and client stakeholders to deliver high-quality solutions and resolve complex technical challenges. You will also play an important role in supporting and mentoring less experienced developers, helping to build capability across the team and promote development best practices. Key responsibilities include: • Designing, developing and enhancing Siebel CRM solutions • Configuring and customising Siebel applications to meet business requirements • Developing workflows, integrations and automation solutions • Troubleshooting and resolving technical issues within a complex environment • Collaborating with technical and business stakeholders to identify effective solutions • Supporting integration with Oracle and cloud-based technologies • Contributing to technical design discussions and continuous improvement initiatives • Coaching and supporting junior developers within the team Required qualifications to be successful in this role • Strong experience developing and configuring Siebel CRM solutions • Siebel Tools configuration experience • Siebel eScript development • Siebel Workflow development • Oracle SQL & PL/SQL • Siebel Open UI • Siebel assignment manager • Middleware connectivity/integration • Experience working with enterprise-scale applications and integrations • Strong analytical and problem-solving skills • Ability to work collaboratively within a multidisciplinary team Desirable • Experience with Siebel Enterprise Application Integration (EAI) • Experience with Enterprise Integration Manager (EIM) • Linux/Unix environment experience • Oracle Cloud experience • Experience integrating applications with cloud-based infrastructure • Experience working in secure, regulated or government environments • Current SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
FitFlop is seeking a Global Reward & Payroll Manager to deliver payroll, reward and benefit operations across our global business. You will oversee payroll across multiple countries, own the cycle end-to-end and ensure data accuracy, controls and timely reporting, supporting a diverse employee base. You'll be the IRIS Cascade Superuser, lead configuration and continuous improvement, and mentor the People & Reward Administrator while partnering with Finance and IT to optimise systems, processes
Aug 24, 2026
Full time
FitFlop is seeking a Global Reward & Payroll Manager to deliver payroll, reward and benefit operations across our global business. You will oversee payroll across multiple countries, own the cycle end-to-end and ensure data accuracy, controls and timely reporting, supporting a diverse employee base. You'll be the IRIS Cascade Superuser, lead configuration and continuous improvement, and mentor the People & Reward Administrator while partnering with Finance and IT to optimise systems, processes
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure All service and support functions remain responsive to HMRC business and external traders needs. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems. understanding the significance of service level agreements and the customer environment. Desirable Criteria Experience in budgeting, with strong spreadsheet skills to analyse financial data and produce clear, accurate reports. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. Please outline your key responsibilities and any significant achievements for each position. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure All service and support functions remain responsive to HMRC business and external traders needs. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems. understanding the significance of service level agreements and the customer environment. Desirable Criteria Experience in budgeting, with strong spreadsheet skills to analyse financial data and produce clear, accurate reports. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. Please outline your key responsibilities and any significant achievements for each position. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live . click apply for full job details
APPLICATION SPECIALIST Location: Manchester Salary: 44,399.10 per annum Contract: 12-month fixed-term contract Working arrangement: Hybrid, with the office and home-working split to be agreed with the hiring manager Department: IT Reports to: Operations Team Lead THE OPPORTUNITY We are recruiting an experienced Application Specialist to support and maintain a range of business-critical applications for a Manchester-based housing organisation. This is a hands-on position covering core housing systems, mobile solutions, digital applications and online services. The successful candidate will help maintain application performance, availability and user satisfaction while providing effective second-line support and delivering continuous system improvements. Proven hands-on experience with Aareon QL and practical SQL knowledge are both essential. Candidates must be able to explain how they have supported Aareon QL in day-to-day operation and provide clear examples of personally writing SQL queries to interrogate, analyse, reconcile or manage application data. KEY RESPONSIBILITIES Support, maintain and improve core housing, mobile, digital and online applications. Provide effective second-line support for incidents, problems and service requests. Investigate technical and functional issues through to resolution and service restoration. Take ownership of application incidents and keep users informed throughout the process. Identify recurring operational problems, complete root-cause analysis and implement improvements. Configure application fields, workflows, parameters, permissions and other system changes. Use SQL to query, analyse, reconcile and manage application data. Monitor application availability, capacity, security and performance. Support application patching, upgrades, testing, deployment and release activities. Prepare and complete system testing and support user acceptance testing where required. Coordinate application changes with internal IT teams, business users and external suppliers. Work with third-party vendors to investigate issues and ensure timely resolution. Maintain application procedures, technical documentation and knowledge-base articles. Provide guidance and training to users on application functionality and processes. Support change, release, incident, problem, availability, capacity and risk-management processes. Ensure the security, confidentiality and integrity of organisational systems and information. Contribute to continuous improvement, automation and the effective lifecycle management of applications. ESSENTIAL EXPERIENCE Demonstrable hands-on experience supporting Aareon QL. Strong practical SQL skills, including personally writing and executing queries. Experience supporting complex or business-critical applications. Experience diagnosing and resolving application incidents and recurring problems. Understanding of relational databases and application data structures. Experience undertaking application configuration and system changes. Ability to prioritise competing incidents, requests and business requirements. Experience working with internal stakeholders and third-party suppliers. Strong analytical, troubleshooting and problem-solving abilities. Clear written and verbal communication skills. Ability to explain technical information to non-technical users. Awareness of information security, data confidentiality and system integrity. DESIRABLE EXPERIENCE Previous experience within social housing, a housing association or a local authority. Knowledge of housing-management processes and systems. Experience with Aareon QL workflows, modules, configuration or administration. Experience writing SQL queries directly against Aareon QL data. Exposure to application patching, upgrades, deployments and releases. Experience producing test scripts and supporting UAT. Knowledge of ITIL-aligned incident, problem, change and release management. Experience automating scheduled application monitoring or maintenance activities. CANDIDATE PROFILE The successful candidate will be an experienced and proactive applications professional who can combine technical problem-solving with strong customer service. You should be comfortable taking ownership of issues, investigating underlying causes and working with colleagues, users and suppliers to deliver reliable solutions. You must be able to provide detailed examples demonstrating both your Aareon QL and SQL experience. CONTRACT AND WORKING ARRANGEMENT This position is offered as a 12-month fixed-term contract paying 44,399.10 per annum. The role offers hybrid working in Manchester. The precise office and home-working split will be agreed with the hiring manager, so applicants must be able to attend the Manchester workplace when required. HOW TO APPLY Please apply with an up-to-date CV clearly detailing: Your hands-on Aareon QL experience. The Aareon QL modules, functions or workflows you have supported. Examples of SQL queries you have personally written. Your application-support and incident-resolution experience. Your involvement in configuration, testing, patching, upgrades or releases. Your current salary, notice period and availability. Your ability to work on a hybrid basis in Manchester. Applications without clear evidence of both hands-on Aareon QL and practical SQL experience may not be progressed.
Aug 24, 2026
Contractor
APPLICATION SPECIALIST Location: Manchester Salary: 44,399.10 per annum Contract: 12-month fixed-term contract Working arrangement: Hybrid, with the office and home-working split to be agreed with the hiring manager Department: IT Reports to: Operations Team Lead THE OPPORTUNITY We are recruiting an experienced Application Specialist to support and maintain a range of business-critical applications for a Manchester-based housing organisation. This is a hands-on position covering core housing systems, mobile solutions, digital applications and online services. The successful candidate will help maintain application performance, availability and user satisfaction while providing effective second-line support and delivering continuous system improvements. Proven hands-on experience with Aareon QL and practical SQL knowledge are both essential. Candidates must be able to explain how they have supported Aareon QL in day-to-day operation and provide clear examples of personally writing SQL queries to interrogate, analyse, reconcile or manage application data. KEY RESPONSIBILITIES Support, maintain and improve core housing, mobile, digital and online applications. Provide effective second-line support for incidents, problems and service requests. Investigate technical and functional issues through to resolution and service restoration. Take ownership of application incidents and keep users informed throughout the process. Identify recurring operational problems, complete root-cause analysis and implement improvements. Configure application fields, workflows, parameters, permissions and other system changes. Use SQL to query, analyse, reconcile and manage application data. Monitor application availability, capacity, security and performance. Support application patching, upgrades, testing, deployment and release activities. Prepare and complete system testing and support user acceptance testing where required. Coordinate application changes with internal IT teams, business users and external suppliers. Work with third-party vendors to investigate issues and ensure timely resolution. Maintain application procedures, technical documentation and knowledge-base articles. Provide guidance and training to users on application functionality and processes. Support change, release, incident, problem, availability, capacity and risk-management processes. Ensure the security, confidentiality and integrity of organisational systems and information. Contribute to continuous improvement, automation and the effective lifecycle management of applications. ESSENTIAL EXPERIENCE Demonstrable hands-on experience supporting Aareon QL. Strong practical SQL skills, including personally writing and executing queries. Experience supporting complex or business-critical applications. Experience diagnosing and resolving application incidents and recurring problems. Understanding of relational databases and application data structures. Experience undertaking application configuration and system changes. Ability to prioritise competing incidents, requests and business requirements. Experience working with internal stakeholders and third-party suppliers. Strong analytical, troubleshooting and problem-solving abilities. Clear written and verbal communication skills. Ability to explain technical information to non-technical users. Awareness of information security, data confidentiality and system integrity. DESIRABLE EXPERIENCE Previous experience within social housing, a housing association or a local authority. Knowledge of housing-management processes and systems. Experience with Aareon QL workflows, modules, configuration or administration. Experience writing SQL queries directly against Aareon QL data. Exposure to application patching, upgrades, deployments and releases. Experience producing test scripts and supporting UAT. Knowledge of ITIL-aligned incident, problem, change and release management. Experience automating scheduled application monitoring or maintenance activities. CANDIDATE PROFILE The successful candidate will be an experienced and proactive applications professional who can combine technical problem-solving with strong customer service. You should be comfortable taking ownership of issues, investigating underlying causes and working with colleagues, users and suppliers to deliver reliable solutions. You must be able to provide detailed examples demonstrating both your Aareon QL and SQL experience. CONTRACT AND WORKING ARRANGEMENT This position is offered as a 12-month fixed-term contract paying 44,399.10 per annum. The role offers hybrid working in Manchester. The precise office and home-working split will be agreed with the hiring manager, so applicants must be able to attend the Manchester workplace when required. HOW TO APPLY Please apply with an up-to-date CV clearly detailing: Your hands-on Aareon QL experience. The Aareon QL modules, functions or workflows you have supported. Examples of SQL queries you have personally written. Your application-support and incident-resolution experience. Your involvement in configuration, testing, patching, upgrades or releases. Your current salary, notice period and availability. Your ability to work on a hybrid basis in Manchester. Applications without clear evidence of both hands-on Aareon QL and practical SQL experience may not be progressed.
About Us Every business needs to know who they're really working with whether it's suppliers, investors, partners, or third parties. At Xapien, we're reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI. Since 2018, we've grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence. 2024 was a landmark year as we closed a $10M Series A, earned recognition in the Chartis RiskTech100 and Everest Group's Leading 50 , and expanded our products, markets and customer base. 2025 was even bigger: With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they're turning to us. Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania. Why this is an exciting time to join This isn't just another job role; it's an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you're in marketing, communications, sales, or finance, you'll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. We're scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won't just be executing campaigns, closing deals, or managing numbers, you'll be influencing strategy, optimising processes, and helping position a brand that's setting the new standard for trust and transparency. For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien. The Role Xapien turns hours of due diligence research into minutes. Our AI-powered platform reads the internet, corporate records, and premium data sources to build fully-sourced reports on any person or organisation - and our customers increasingly want Xapien woven directly into their own systems and workflows. We're looking for a Technical Product Manager to own the technical surface of our product: the data we bring in, the way our research engine investigates, and the APIs and integrations that embed Xapien in the processes our customers already use. This is a hands-on product role for someone who is comfortable reading API docs, sketching data flows, and debating trade-offs with engineers - then translating all of it into a roadmap that commercial teams and enterprise customers can get behind. You'll frame and prioritise problems independently, own delivery end-to-end, and be the go-to person for anything at the boundary between our product and the outside world. If you're the kind of person who thrives in fast-paced environments, loves solving puzzles, spotting gaps, and constantly looking for new data to turn into customer insights, this is the role for you! Here's what you will be responsible for As a product manager at Xapien Own your product area end-to-end: frame and prioritise problems independently, propose validated solutions, and ensure on-time, quality releases. Lead discovery with mixed methods - customer interviews, usage data, and market research - and integrate insight into product strategy. Drive cross-functional alignment across Product, Engineering, Solutions, Support, and commercial teams; resolve blockers and dependencies. Fully own your product metrics, balancing user value and commercial value in decisions. This workstream Data integrations Own the roadmap for the external data sources that feed Xapien's research - corporate registries, sanctions and watchlists, adverse media, and premium datasets. Evaluate new data providers: coverage, quality, licensing, cost, and how each source strengthens the reports our customers rely on. Work with engineering to define how new sources are ingested, matched to the right entities, and surfaced in reports with full sourcing. Investigative strategy Shape how Xapien uses those data sources for different use-cases: what the research engine looks for, choosing between sources, and collecting and processing data into a system-ready format. Work embedded in our engineering teams to turn due diligence domain expertise into product behaviour - and to evaluate whether changes actually improve report quality. Champion deep customer understanding of the due diligence workflow and challenge how much of that workflow Xapien can take on. Workflow integrations Own how Xapien plugs into customer workflows - CRMs, onboarding and screening platforms, case management tools - from discovery through to delivery and adoption. Define functional and non-functional requirements with engineering (security, compliance, scalability) and support customers and partners through implementation. Establish success metrics for integrations and iterate based on real usage. API / MCP Own the product direction for Xapien's configuration API and MCP capabilities - how customers and AI agents programmatically configure, run, and consume Xapien research. Drive API design decisions with engineering: consistency, versioning, backwards compatibility, and a developer experience that makes integration easy. Own the documentation and examples that help technical customers succeed, and act as the voice of the developer inside the product team. Your skills & experience Product management experience in B2B SaaS, with meaningful time spent on technical products - APIs, integrations, data platforms, or developer-facing tools. Comfortable reasoning about APIs, webhooks, data mapping, and authentication; able to read technical documentation and hold your own in design discussions with engineers. Hands-on experience with API tooling (Postman, Swagger/OpenAPI) and using Claude to accelerate your prototyping, design, and vibe-coded concepts, before engineers make them production-grade. A track record of shipping: you've taken technical features from ambiguous problem to delivered outcome, and can talk about the trade-offs you made along the way. Strong analytical skills - comfortable defining metrics, digging into usage data, and making evidence-based decisions. Excellent communication: you can explain technical constraints to commercial stakeholders and customer needs to engineers, and influence both without direct authority. As we're a growing company, a mentality of spotting gaps as they appear, plugging them, or stepping up and taking ownership as a way to grow your career. Nobody can do everything, but here's a few related things we're interested in Experience in due diligence, governance and compliance, risk, or another data-heavy regulated domain. Familiarity with LLM concepts and emerging agent standards such as MCP. Experience working with third-party data providers and commercial data licensing. Previous experience in a fast-growing startup environment. Here's our promise to you: We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work. We succeed together- you will own a meaningful part of the business through our employee shares & equity programme. Private health insurance to keep you in tip-top condition. Life Insurance - let's hope nobody ever needs this! Unlimited holidays - yes, it really is uncapped - take the time you need, when you need it. Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work. Most importantly of all, we will work with you, to help you realise your fullest potential, always.
Aug 24, 2026
Full time
About Us Every business needs to know who they're really working with whether it's suppliers, investors, partners, or third parties. At Xapien, we're reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI. Since 2018, we've grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence. 2024 was a landmark year as we closed a $10M Series A, earned recognition in the Chartis RiskTech100 and Everest Group's Leading 50 , and expanded our products, markets and customer base. 2025 was even bigger: With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they're turning to us. Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania. Why this is an exciting time to join This isn't just another job role; it's an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you're in marketing, communications, sales, or finance, you'll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. We're scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won't just be executing campaigns, closing deals, or managing numbers, you'll be influencing strategy, optimising processes, and helping position a brand that's setting the new standard for trust and transparency. For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien. The Role Xapien turns hours of due diligence research into minutes. Our AI-powered platform reads the internet, corporate records, and premium data sources to build fully-sourced reports on any person or organisation - and our customers increasingly want Xapien woven directly into their own systems and workflows. We're looking for a Technical Product Manager to own the technical surface of our product: the data we bring in, the way our research engine investigates, and the APIs and integrations that embed Xapien in the processes our customers already use. This is a hands-on product role for someone who is comfortable reading API docs, sketching data flows, and debating trade-offs with engineers - then translating all of it into a roadmap that commercial teams and enterprise customers can get behind. You'll frame and prioritise problems independently, own delivery end-to-end, and be the go-to person for anything at the boundary between our product and the outside world. If you're the kind of person who thrives in fast-paced environments, loves solving puzzles, spotting gaps, and constantly looking for new data to turn into customer insights, this is the role for you! Here's what you will be responsible for As a product manager at Xapien Own your product area end-to-end: frame and prioritise problems independently, propose validated solutions, and ensure on-time, quality releases. Lead discovery with mixed methods - customer interviews, usage data, and market research - and integrate insight into product strategy. Drive cross-functional alignment across Product, Engineering, Solutions, Support, and commercial teams; resolve blockers and dependencies. Fully own your product metrics, balancing user value and commercial value in decisions. This workstream Data integrations Own the roadmap for the external data sources that feed Xapien's research - corporate registries, sanctions and watchlists, adverse media, and premium datasets. Evaluate new data providers: coverage, quality, licensing, cost, and how each source strengthens the reports our customers rely on. Work with engineering to define how new sources are ingested, matched to the right entities, and surfaced in reports with full sourcing. Investigative strategy Shape how Xapien uses those data sources for different use-cases: what the research engine looks for, choosing between sources, and collecting and processing data into a system-ready format. Work embedded in our engineering teams to turn due diligence domain expertise into product behaviour - and to evaluate whether changes actually improve report quality. Champion deep customer understanding of the due diligence workflow and challenge how much of that workflow Xapien can take on. Workflow integrations Own how Xapien plugs into customer workflows - CRMs, onboarding and screening platforms, case management tools - from discovery through to delivery and adoption. Define functional and non-functional requirements with engineering (security, compliance, scalability) and support customers and partners through implementation. Establish success metrics for integrations and iterate based on real usage. API / MCP Own the product direction for Xapien's configuration API and MCP capabilities - how customers and AI agents programmatically configure, run, and consume Xapien research. Drive API design decisions with engineering: consistency, versioning, backwards compatibility, and a developer experience that makes integration easy. Own the documentation and examples that help technical customers succeed, and act as the voice of the developer inside the product team. Your skills & experience Product management experience in B2B SaaS, with meaningful time spent on technical products - APIs, integrations, data platforms, or developer-facing tools. Comfortable reasoning about APIs, webhooks, data mapping, and authentication; able to read technical documentation and hold your own in design discussions with engineers. Hands-on experience with API tooling (Postman, Swagger/OpenAPI) and using Claude to accelerate your prototyping, design, and vibe-coded concepts, before engineers make them production-grade. A track record of shipping: you've taken technical features from ambiguous problem to delivered outcome, and can talk about the trade-offs you made along the way. Strong analytical skills - comfortable defining metrics, digging into usage data, and making evidence-based decisions. Excellent communication: you can explain technical constraints to commercial stakeholders and customer needs to engineers, and influence both without direct authority. As we're a growing company, a mentality of spotting gaps as they appear, plugging them, or stepping up and taking ownership as a way to grow your career. Nobody can do everything, but here's a few related things we're interested in Experience in due diligence, governance and compliance, risk, or another data-heavy regulated domain. Familiarity with LLM concepts and emerging agent standards such as MCP. Experience working with third-party data providers and commercial data licensing. Previous experience in a fast-growing startup environment. Here's our promise to you: We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work. We succeed together- you will own a meaningful part of the business through our employee shares & equity programme. Private health insurance to keep you in tip-top condition. Life Insurance - let's hope nobody ever needs this! Unlimited holidays - yes, it really is uncapped - take the time you need, when you need it. Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work. Most importantly of all, we will work with you, to help you realise your fullest potential, always.
Creative Support own and manage a portfolio of supported accommodation across the country. We require an individual with experience of inspecting properties, devising schedules of works and co-ordinating property works to work as part of our busy Property Services Team based in Stockport. The Property Refurbishment Co-ordinator will contribute to the effective maintenance of company property assets and co-ordinate a variety of property related works including urgent repair works, reconfiguration works and refurbishment projects. The Property Refurbishment Co-ordinator will attend properties post works to sign off on quality. The Property Refurbishment Co-ordinator will be based with and work closely with the Stockport office-based Property Services Team. They will also work with senior staff at Creative Support services across the country, building consultants, external contractors and the in-house maintenance team. Applicants must have excellent written skills and be confident in following up post inspection via email and/or letter with findings from inspection and recommendations for next steps. Applicants should hold a full driving license and be willing to travel. As a car is required for this role, employees may be provided with a company car from an agreed range of models and costs. Alternatively, a monthly taxable car allowance of £250, or use of company pool cars can be offered. Employees who use their own vehicle for work can claim business mileage at approved rates. Costs incurred on company business will be reimbursed on receipt of approved claim forms. Any employee using a vehicle for work must ensure they have business use motor insurance. A valid certificate of insurance must be provided for inspection before and during employment. If you would like to know more about the position, please contact the Property Services Manager, Olivia Turley, on or call Vacancy Reference Number: 93685 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Aug 24, 2026
Full time
Creative Support own and manage a portfolio of supported accommodation across the country. We require an individual with experience of inspecting properties, devising schedules of works and co-ordinating property works to work as part of our busy Property Services Team based in Stockport. The Property Refurbishment Co-ordinator will contribute to the effective maintenance of company property assets and co-ordinate a variety of property related works including urgent repair works, reconfiguration works and refurbishment projects. The Property Refurbishment Co-ordinator will attend properties post works to sign off on quality. The Property Refurbishment Co-ordinator will be based with and work closely with the Stockport office-based Property Services Team. They will also work with senior staff at Creative Support services across the country, building consultants, external contractors and the in-house maintenance team. Applicants must have excellent written skills and be confident in following up post inspection via email and/or letter with findings from inspection and recommendations for next steps. Applicants should hold a full driving license and be willing to travel. As a car is required for this role, employees may be provided with a company car from an agreed range of models and costs. Alternatively, a monthly taxable car allowance of £250, or use of company pool cars can be offered. Employees who use their own vehicle for work can claim business mileage at approved rates. Costs incurred on company business will be reimbursed on receipt of approved claim forms. Any employee using a vehicle for work must ensure they have business use motor insurance. A valid certificate of insurance must be provided for inspection before and during employment. If you would like to know more about the position, please contact the Property Services Manager, Olivia Turley, on or call Vacancy Reference Number: 93685 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Job Description Job Role: Guidewire Claims Business Architect Senior Manager (General Insurance) Location: London (with expected travel) Salary: Competitive, plus benefits. Company Background Accenture as a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres.With 750,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture is a company that will allow you to learn, grow and advance in an innovative culture that flourishes with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. The Opportunity Working within the General Insurance sector of Accenture's Insurance Technology business, you will be working on large scale technology and systems integrations projects. You will be responsible for defining the architectural vision - designing solutions, and defining the integration of various systems and applications - typically anchored around a core Policy Admin or Claims System like Guidewire. This role involves working closely with our clients to understand their business requirements and develop the architectural roadmap. You will play a critical role in ensuring that defined solutions are efficient, scalable, and aligned with business goals. In this role you will: Work with the client stakeholders to define high level application,business and technical blueprint and requirements aligned to the key functional and business capabilities that need to be implemented. Translate complex business requirements from Claims operational stakeholders - including claims handlers, adjusters and management - into clear functional designs and solution specifications. Define which application components are required to implement each of the required functional and business capabilities, which component will be built vs. re-used vs. integrated with, and how. Define how the components of all the applications relate to each other, and how they will support the capability or business area. Understand the capabilities and limitations of the technical components and key domain applications. Define the integration of various systems, applications, and data sources to ensure seamless communication and data flow. Provide Guidewire leadership and guidance to design and development teams, ensuring best practices and standards are followed across development, runtime, and operations architecture. Qualification Key Skills: 3+ years' knowledge and experience of solutioning Guidewire Claims implementations. 5+ years' knowledge and experience of implementing General Insurance Policy Administration & Claims Systems and / or knowledge of integrating insurance systems of record into the wider technology architecture Strong understanding of the property and casualty insurance value chain. Proven experience as Application and solution Architect or similar leadership role, with a strong background in system integration. Ability to provide technical / Guidewire leadership to our teams and our clients both during implementation and RFP responses. Ability to design and develop cost effective solutions and evaluate and propose technical alternatives to resolve business and technology issues. Ability to develop application and technical architecture as new requirements arise. Ability to document and communicate the status of progress against plans, taking corrective action as necessary. Knowledge of integration technologies, tools and architectural patterns including: APIs, microservices, cloud integration platforms, event-driven architecture. Strong analytical and problem-solving skills, with the ability to define complex multi-systems architectures and solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Ability to work across the wider organisation to collaborate across Strategy & Consulting, Platform Business Groups, Near Shore and Offshore Delivery, Business Process Outsourcing, Technology Outsourcing. Preferred Skills: Modern engineering delivery experience. Knowledge and experience of Scaled agile delivery. Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-native integration solutions. Knowledge of data integration and ETL (Extract, Transform, Load) processes. Familiarity with DevOps practices and tools for continuous integration and continuous deployment (CI/CD). Relevant certifications in enterprise architecture (e.g., TOGAF) or Guidewire (e.g., ACE - Accredited Configuration Expert). What's in it for you: At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Aug 24, 2026
Full time
Job Description Job Role: Guidewire Claims Business Architect Senior Manager (General Insurance) Location: London (with expected travel) Salary: Competitive, plus benefits. Company Background Accenture as a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres.With 750,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture is a company that will allow you to learn, grow and advance in an innovative culture that flourishes with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. The Opportunity Working within the General Insurance sector of Accenture's Insurance Technology business, you will be working on large scale technology and systems integrations projects. You will be responsible for defining the architectural vision - designing solutions, and defining the integration of various systems and applications - typically anchored around a core Policy Admin or Claims System like Guidewire. This role involves working closely with our clients to understand their business requirements and develop the architectural roadmap. You will play a critical role in ensuring that defined solutions are efficient, scalable, and aligned with business goals. In this role you will: Work with the client stakeholders to define high level application,business and technical blueprint and requirements aligned to the key functional and business capabilities that need to be implemented. Translate complex business requirements from Claims operational stakeholders - including claims handlers, adjusters and management - into clear functional designs and solution specifications. Define which application components are required to implement each of the required functional and business capabilities, which component will be built vs. re-used vs. integrated with, and how. Define how the components of all the applications relate to each other, and how they will support the capability or business area. Understand the capabilities and limitations of the technical components and key domain applications. Define the integration of various systems, applications, and data sources to ensure seamless communication and data flow. Provide Guidewire leadership and guidance to design and development teams, ensuring best practices and standards are followed across development, runtime, and operations architecture. Qualification Key Skills: 3+ years' knowledge and experience of solutioning Guidewire Claims implementations. 5+ years' knowledge and experience of implementing General Insurance Policy Administration & Claims Systems and / or knowledge of integrating insurance systems of record into the wider technology architecture Strong understanding of the property and casualty insurance value chain. Proven experience as Application and solution Architect or similar leadership role, with a strong background in system integration. Ability to provide technical / Guidewire leadership to our teams and our clients both during implementation and RFP responses. Ability to design and develop cost effective solutions and evaluate and propose technical alternatives to resolve business and technology issues. Ability to develop application and technical architecture as new requirements arise. Ability to document and communicate the status of progress against plans, taking corrective action as necessary. Knowledge of integration technologies, tools and architectural patterns including: APIs, microservices, cloud integration platforms, event-driven architecture. Strong analytical and problem-solving skills, with the ability to define complex multi-systems architectures and solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Ability to work across the wider organisation to collaborate across Strategy & Consulting, Platform Business Groups, Near Shore and Offshore Delivery, Business Process Outsourcing, Technology Outsourcing. Preferred Skills: Modern engineering delivery experience. Knowledge and experience of Scaled agile delivery. Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-native integration solutions. Knowledge of data integration and ETL (Extract, Transform, Load) processes. Familiarity with DevOps practices and tools for continuous integration and continuous deployment (CI/CD). Relevant certifications in enterprise architecture (e.g., TOGAF) or Guidewire (e.g., ACE - Accredited Configuration Expert). What's in it for you: At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Senior OT / SCADA Integration & Commissioning Lead (Industrial Automation & Infrastructure Projects) 1. ROLE PURPOSE We are seeking a Senior OT / SCADA Integration & Commissioning Lead to support the delivery of complex industrial and infrastructure projects, with a focus on system integration, commissioning and technical coordination in field environments. The role is designed for a senior technical professional evolved into coordination, capable of operating between: hands-on SCADA / PLC work system-level integration coordination of EPC contractors, vendors and operations This is not a pure Project Manager role, but a technical delivery and integration role. Based: London based 2. ROLE CONTEXT The position sits within projects characterised by: multi-vendor SCADA environments complex OT system integration commissioning-intensive phases interaction with EPCs, OEMs and plant operators Key challenge: ensuring systems are not only installed, but fully integrated and operational in real conditions 3. KEY RESPONSIBILITIES 3.1 Commissioning & Integration Lead and execute SCADA and control systems commissioning activities Validate integration between: PLC systems SCADA platforms third-party/OEM systems Ensure correct behaviour of: signals commands vs feedback system states 3.2 Industrial Networks & Communications (Core Capability) Lead and support the configuration, validation and troubleshooting of industrial communication networks as a core part of system integration and commissioning. Network Configuration & Infrastructure Work hands-on with industrial network infrastructure, including: configuration of managed industrial switches IP addressing aligned with system architecture VLAN configuration and traffic segmentation basic routing concepts (subnets, gateways, inter-network communication) Support and validate network topologies: star / ring / redundant architectures distributed I/O networks separation between control, SCADA and external systems Industrial Protocols & Data Flow Ensure correct configuration and operation of: Profinet, Modbus TCP, OPC UA Validate end-to-end data flow across: field devices, PLCs, SCADA systems Identify and resolve: data inconsistencies or stale values intermittent communication addressing/configuration mismatch protocol-level issues Network Diagnostics & Troubleshooting Diagnose issues such as: connectivity failures latency / instability physical layer issues (cabling, ports, redundancy switching) switch misconfiguration Apply structured troubleshooting: trace signals (field PLC network SCADA) isolate root cause (logic vs network vs configuration) validate real vs displayed system state Integration with System Behaviour Ensure network configuration supports: reliable command execution feedback consistency real-time performance Detect scenarios where: systems appear functional but are degraded SCADA does not reflect real system state Coordination with OT & Infrastructure Teams Interface with: network / IT / OT security vendors / integrators Align: network configuration system architecture commissioning requirements Operational Reliability & Readiness Validate that networks are: stable, properly structured, aligned with system criticality Ensure readiness for: FAT / SAT, commissioning, handover System Coherence & Cross-Layer Ownership (PLC Network SCADA) Own and ensure end-to-end coherence of system behaviour across: field devices, PLC logic, industrial network, SCADA systems Single Source of Truth Ensure full alignment between: PLC states, transmitted data, SCADA representation Resolve discrepancies between: commanded vs actual state, logic vs visualisation, real system vs operator perception End-to-End Traceability Validate traceability of signals: field PLC network SCADA Diagnose issues by: tracing signal origin, analysing transformations, validating final behaviour False State Detection Identify situations where: SCADA shows operation but system is not functioning feedback does not reflect real status communication creates false truths Ensure system avoids: misleading status, silent failures, undetected degradation Cross-Domain Integration Ensure that: PLC logic, communications, SCADA operate as a single coherent system. Resolution Ownership Take responsibility for resolving issues across: PLC, network, SCADA avoiding gaps between disciplines or vendors Operational Trust Ensure system behaviour is: predictable, verifiable, aligned with reality 3.4 Technical Coordination Act as interface between: EPC contractors, SCADA vendors, engineering teams, operations Align implementation with operational needs Coordinate during: startup, shutdown, commissioning 3.5 System Validation & Troubleshooting Identify and resolve integration issues across: communications, SCADA-PLC interaction, instrumentation Validate full system behaviour under real conditions SCADA & OT Systems Support SCADA platforms: PcVue, PCS7, WinCC / AVEVA Ensure: proper alarms, monitoring, data coherence 3.7 Project Delivery Support Support FAT/SAT Contribute to delivery readiness Mitigate risks related to: Integration, sequencing, dependencies 4. REQUIRED PROFILE Experience Strong industrial automation / SCADA experience Strong experience in: commissioning, system integration, field environments Experience in: infrastructure / energy / industrial projects, EPC environments Real commissioning experience System-level troubleshooting capability Ability to detect cross-layer inconsistencies (PLC Network SCADA) Technical Background SCADA: PcVue, PCS7, WinCC, AVEVA PLC: Siemens (TIA Portal preferred), Schneider, Codesys Communications & Networks Profinet Modbus OPC UA industrial networks Practical experience in: switch configuration, network troubleshooting in field Systems & Delivery commissioning integration coordination Additional PV plants / energy industrial retrofit infrastructure systems Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a Protected Class ), or any other protected class in accordance with applicable laws.
Aug 24, 2026
Full time
Senior OT / SCADA Integration & Commissioning Lead (Industrial Automation & Infrastructure Projects) 1. ROLE PURPOSE We are seeking a Senior OT / SCADA Integration & Commissioning Lead to support the delivery of complex industrial and infrastructure projects, with a focus on system integration, commissioning and technical coordination in field environments. The role is designed for a senior technical professional evolved into coordination, capable of operating between: hands-on SCADA / PLC work system-level integration coordination of EPC contractors, vendors and operations This is not a pure Project Manager role, but a technical delivery and integration role. Based: London based 2. ROLE CONTEXT The position sits within projects characterised by: multi-vendor SCADA environments complex OT system integration commissioning-intensive phases interaction with EPCs, OEMs and plant operators Key challenge: ensuring systems are not only installed, but fully integrated and operational in real conditions 3. KEY RESPONSIBILITIES 3.1 Commissioning & Integration Lead and execute SCADA and control systems commissioning activities Validate integration between: PLC systems SCADA platforms third-party/OEM systems Ensure correct behaviour of: signals commands vs feedback system states 3.2 Industrial Networks & Communications (Core Capability) Lead and support the configuration, validation and troubleshooting of industrial communication networks as a core part of system integration and commissioning. Network Configuration & Infrastructure Work hands-on with industrial network infrastructure, including: configuration of managed industrial switches IP addressing aligned with system architecture VLAN configuration and traffic segmentation basic routing concepts (subnets, gateways, inter-network communication) Support and validate network topologies: star / ring / redundant architectures distributed I/O networks separation between control, SCADA and external systems Industrial Protocols & Data Flow Ensure correct configuration and operation of: Profinet, Modbus TCP, OPC UA Validate end-to-end data flow across: field devices, PLCs, SCADA systems Identify and resolve: data inconsistencies or stale values intermittent communication addressing/configuration mismatch protocol-level issues Network Diagnostics & Troubleshooting Diagnose issues such as: connectivity failures latency / instability physical layer issues (cabling, ports, redundancy switching) switch misconfiguration Apply structured troubleshooting: trace signals (field PLC network SCADA) isolate root cause (logic vs network vs configuration) validate real vs displayed system state Integration with System Behaviour Ensure network configuration supports: reliable command execution feedback consistency real-time performance Detect scenarios where: systems appear functional but are degraded SCADA does not reflect real system state Coordination with OT & Infrastructure Teams Interface with: network / IT / OT security vendors / integrators Align: network configuration system architecture commissioning requirements Operational Reliability & Readiness Validate that networks are: stable, properly structured, aligned with system criticality Ensure readiness for: FAT / SAT, commissioning, handover System Coherence & Cross-Layer Ownership (PLC Network SCADA) Own and ensure end-to-end coherence of system behaviour across: field devices, PLC logic, industrial network, SCADA systems Single Source of Truth Ensure full alignment between: PLC states, transmitted data, SCADA representation Resolve discrepancies between: commanded vs actual state, logic vs visualisation, real system vs operator perception End-to-End Traceability Validate traceability of signals: field PLC network SCADA Diagnose issues by: tracing signal origin, analysing transformations, validating final behaviour False State Detection Identify situations where: SCADA shows operation but system is not functioning feedback does not reflect real status communication creates false truths Ensure system avoids: misleading status, silent failures, undetected degradation Cross-Domain Integration Ensure that: PLC logic, communications, SCADA operate as a single coherent system. Resolution Ownership Take responsibility for resolving issues across: PLC, network, SCADA avoiding gaps between disciplines or vendors Operational Trust Ensure system behaviour is: predictable, verifiable, aligned with reality 3.4 Technical Coordination Act as interface between: EPC contractors, SCADA vendors, engineering teams, operations Align implementation with operational needs Coordinate during: startup, shutdown, commissioning 3.5 System Validation & Troubleshooting Identify and resolve integration issues across: communications, SCADA-PLC interaction, instrumentation Validate full system behaviour under real conditions SCADA & OT Systems Support SCADA platforms: PcVue, PCS7, WinCC / AVEVA Ensure: proper alarms, monitoring, data coherence 3.7 Project Delivery Support Support FAT/SAT Contribute to delivery readiness Mitigate risks related to: Integration, sequencing, dependencies 4. REQUIRED PROFILE Experience Strong industrial automation / SCADA experience Strong experience in: commissioning, system integration, field environments Experience in: infrastructure / energy / industrial projects, EPC environments Real commissioning experience System-level troubleshooting capability Ability to detect cross-layer inconsistencies (PLC Network SCADA) Technical Background SCADA: PcVue, PCS7, WinCC, AVEVA PLC: Siemens (TIA Portal preferred), Schneider, Codesys Communications & Networks Profinet Modbus OPC UA industrial networks Practical experience in: switch configuration, network troubleshooting in field Systems & Delivery commissioning integration coordination Additional PV plants / energy industrial retrofit infrastructure systems Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a Protected Class ), or any other protected class in accordance with applicable laws.
Monetization Manager - Digital Advertising & Ad Tech - Up to £60K + Bonus The Company Our client is a growing digital media and technology business operating across large-scale consumer platforms. They use advertising technology, data and audience insights to monetise digital inventory across mobile and online environments, working with a broad range of programmatic demand and technology partners. The business is continuing to invest in its advertising proposition and is looking to strengthen its monetisation team as it scales. The Job You will monitor advertising revenue and monetisation performance on a daily basis, identifying changes, trends and opportunities across the business. You will analyse metrics including revenue, CPM/eCPM, fill rate, inventory performance and partner contribution to understand what is driving performance. You will investigate unexpected movements in the data, identifying root causes and recommending actions to improve revenue and efficiency. You will support the optimisation of programmatic demand, pricing, inventory and advertising configurations across digital and mobile environments. You will work across ad-serving and monetisation platforms, supporting areas such as ad-unit configuration, partner setup, bidding and campaign troubleshooting. You will analyse the performance of SSPs and other advertising partners, helping the business understand where additional revenue opportunities exist. You will build and improve dashboards and reporting that give the wider business clear visibility of monetisation performance. You will support testing and experimentation across areas such as pricing, inventory, demand partners and advertising formats. You will work closely with Product, Engineering, Commercial and Operations teams to resolve technical issues and improve advertising performance. You will turn complex data into clear recommendations for both technical and non-technical stakeholders. You will contribute ideas around new tools, processes and monetisation opportunities as the advertising operation continues to develop. You Around 3+ years of experience within programmatic advertising, yield, monetisation, Ad Operations, advertising analytics or a closely related area Experience within a publisher, app business, gaming company, media owner or sell-side AdTech environment Strong analytical skills and a genuine interest in understanding what drives advertising revenue Experience analysing metrics such as revenue, CPM/eCPM, fill rate, inventory performance or demand-partner performance Good understanding of programmatic advertising, SSPs and the wider advertising technology ecosystem Experience with Google Ad Manager or a comparable ad-serving platform Exposure to mobile or in-app advertising would be beneficial Experience with monetisation, mediation or bidding platforms would be advantageous but is not essential Comfortable using tools such as Excel, Looker, Tableau, Power BI, SQL or similar reporting and analytical platforms Strong problem-solving skills with the ability to investigate performance issues and identify the underlying cause Confident working with Product, Engineering, Commercial and Operations stakeholders A proactive, curious and hands-on approach with the ability to work autonomously Comfortable working in a fast-moving environment where responsibilities can evolve as the business grows Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Aug 24, 2026
Full time
Monetization Manager - Digital Advertising & Ad Tech - Up to £60K + Bonus The Company Our client is a growing digital media and technology business operating across large-scale consumer platforms. They use advertising technology, data and audience insights to monetise digital inventory across mobile and online environments, working with a broad range of programmatic demand and technology partners. The business is continuing to invest in its advertising proposition and is looking to strengthen its monetisation team as it scales. The Job You will monitor advertising revenue and monetisation performance on a daily basis, identifying changes, trends and opportunities across the business. You will analyse metrics including revenue, CPM/eCPM, fill rate, inventory performance and partner contribution to understand what is driving performance. You will investigate unexpected movements in the data, identifying root causes and recommending actions to improve revenue and efficiency. You will support the optimisation of programmatic demand, pricing, inventory and advertising configurations across digital and mobile environments. You will work across ad-serving and monetisation platforms, supporting areas such as ad-unit configuration, partner setup, bidding and campaign troubleshooting. You will analyse the performance of SSPs and other advertising partners, helping the business understand where additional revenue opportunities exist. You will build and improve dashboards and reporting that give the wider business clear visibility of monetisation performance. You will support testing and experimentation across areas such as pricing, inventory, demand partners and advertising formats. You will work closely with Product, Engineering, Commercial and Operations teams to resolve technical issues and improve advertising performance. You will turn complex data into clear recommendations for both technical and non-technical stakeholders. You will contribute ideas around new tools, processes and monetisation opportunities as the advertising operation continues to develop. You Around 3+ years of experience within programmatic advertising, yield, monetisation, Ad Operations, advertising analytics or a closely related area Experience within a publisher, app business, gaming company, media owner or sell-side AdTech environment Strong analytical skills and a genuine interest in understanding what drives advertising revenue Experience analysing metrics such as revenue, CPM/eCPM, fill rate, inventory performance or demand-partner performance Good understanding of programmatic advertising, SSPs and the wider advertising technology ecosystem Experience with Google Ad Manager or a comparable ad-serving platform Exposure to mobile or in-app advertising would be beneficial Experience with monetisation, mediation or bidding platforms would be advantageous but is not essential Comfortable using tools such as Excel, Looker, Tableau, Power BI, SQL or similar reporting and analytical platforms Strong problem-solving skills with the ability to investigate performance issues and identify the underlying cause Confident working with Product, Engineering, Commercial and Operations stakeholders A proactive, curious and hands-on approach with the ability to work autonomously Comfortable working in a fast-moving environment where responsibilities can evolve as the business grows Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose We are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects - including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements. This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management. The role sits within the EMEA Small Works Program and operates across a tiered delivery model: Reports to - EMEA Small Works Program Lead (Engineering). Governance & Compliance Oversight Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards. Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced. Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions. Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards. Ensure workspace design standards and regulatory requirements are maintained throughout project delivery. SME Support & FM Team Enablement Act as a subject matter expert resource for FM teams managing Tier 2 projects - providing guidance on project methodology, sequencing, risk management, and technical approach. Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope. Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability). Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery. Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries. Project Triage & Categorization Support the Small Works Program Lead in operating the triage process - assessing incoming project requests against complexity criteria to determine appropriate tier allocation. Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures. Recommend escalation to WD&C where project complexity exceeds Small Works scope. Financial Oversight & Procurement Guidance Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported. Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks. Review and advise on variations, cost changes, and final accounts where FM teams require support. Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas. Direct Project Delivery (Critical/High-Visibility Only) Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight. Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants. Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects. Stakeholder Management & Coordination Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects. Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects. Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders. Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted. Program Tools, Reporting & Continuous Improvement Maintain and update the IFM Project Tracker for assigned projects and geographic areas. Utilize and promote standardized Small Works templates, tools, and reporting mechanisms. Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency. Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms. Contribute to the ongoing development and refinement of the Small Works framework. Sound Like You? To Apply You Need to Have Essential Qualifications & Experience Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience). Minimum 3-5 years' experience in construction project management, building refurbishment, or facilities management - with demonstrable experience in governance, compliance oversight, or program support functions. Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience). Understanding of building systems including HVAC, electrical, plumbing, and building fabric. Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions. Familiarity with CDM regulations and construction health and safety practices. Experience with procurement processes, contractor management, and cost control. Experience operating within a structured program or portfolio environment. Essential Skills Strong governance mindset - ability to apply frameworks consistently while remaining pragmatic. Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority. Proficient in project planning, budgeting, and cost control. Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries. Problem-solving mindset with a coaching and enablement approach. Competent using MS Office, project management software, and digital collaboration tools. Ability to read and interpret technical drawings and specifications. Strong attention to detail and commitment to compliance and quality. What You Can Expect From Us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Location On-site -London, GBR Equal Opportunity Employer Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Aug 24, 2026
Full time
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose We are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects - including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements. This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management. The role sits within the EMEA Small Works Program and operates across a tiered delivery model: Reports to - EMEA Small Works Program Lead (Engineering). Governance & Compliance Oversight Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards. Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced. Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions. Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards. Ensure workspace design standards and regulatory requirements are maintained throughout project delivery. SME Support & FM Team Enablement Act as a subject matter expert resource for FM teams managing Tier 2 projects - providing guidance on project methodology, sequencing, risk management, and technical approach. Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope. Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability). Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery. Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries. Project Triage & Categorization Support the Small Works Program Lead in operating the triage process - assessing incoming project requests against complexity criteria to determine appropriate tier allocation. Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures. Recommend escalation to WD&C where project complexity exceeds Small Works scope. Financial Oversight & Procurement Guidance Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported. Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks. Review and advise on variations, cost changes, and final accounts where FM teams require support. Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas. Direct Project Delivery (Critical/High-Visibility Only) Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight. Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants. Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects. Stakeholder Management & Coordination Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects. Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects. Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders. Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted. Program Tools, Reporting & Continuous Improvement Maintain and update the IFM Project Tracker for assigned projects and geographic areas. Utilize and promote standardized Small Works templates, tools, and reporting mechanisms. Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency. Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms. Contribute to the ongoing development and refinement of the Small Works framework. Sound Like You? To Apply You Need to Have Essential Qualifications & Experience Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience). Minimum 3-5 years' experience in construction project management, building refurbishment, or facilities management - with demonstrable experience in governance, compliance oversight, or program support functions. Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience). Understanding of building systems including HVAC, electrical, plumbing, and building fabric. Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions. Familiarity with CDM regulations and construction health and safety practices. Experience with procurement processes, contractor management, and cost control. Experience operating within a structured program or portfolio environment. Essential Skills Strong governance mindset - ability to apply frameworks consistently while remaining pragmatic. Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority. Proficient in project planning, budgeting, and cost control. Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries. Problem-solving mindset with a coaching and enablement approach. Competent using MS Office, project management software, and digital collaboration tools. Ability to read and interpret technical drawings and specifications. Strong attention to detail and commitment to compliance and quality. What You Can Expect From Us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Location On-site -London, GBR Equal Opportunity Employer Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you want to help shape the future of the Tax Profession within HMRC? We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives. Job description The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes. As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels. Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively. Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme. Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs. Manage programme documentation and configuration management, ensuring effective information management and version control. Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required. Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information. Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained. Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions. Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges. Contribute to continuous improvement of programme management processes and ways of working. Person specification We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots. They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity. The post-holder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate. Essential Criteria Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes. Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment. Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery. Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally. Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams. Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail. An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area. Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes. Desirable Criteria Experience in using Office 365 products including Power BI. Project Management Qualifications. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Communicating and Influencing Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role). A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you want to help shape the future of the Tax Profession within HMRC? We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives. Job description The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes. As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels. Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively. Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme. Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs. Manage programme documentation and configuration management, ensuring effective information management and version control. Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required. Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information. Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained. Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions. Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges. Contribute to continuous improvement of programme management processes and ways of working. Person specification We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots. They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity. The post-holder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate. Essential Criteria Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes. Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment. Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery. Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally. Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams. Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail. An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area. Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes. Desirable Criteria Experience in using Office 365 products including Power BI. Project Management Qualifications. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Communicating and Influencing Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role). A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift . click apply for full job details
IT Warehouse Operative Location: Droitwich Salary: National living/minimum wage - £21,157.50 - £24,784.50 per annum Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services Primary Purpose of role: Due to continued growth and increasing customer demand, GreensafeIT is expanding its ITAD Production Line team and recruiting multiple Production Operatives to support our growing operations. The purpose of this role is to support the processing, testing, and secure handling of IT equipment within our Information Technology Asset Disposition (ITAD) operations. You will play a key role in ensuring the smooth day-to-day running of our fast-paced warehouse environment, including stock intake, secure data erasure, asset sorting, and preparing equipment for dispatch. We're looking for reliable, flexible, and team-oriented individuals who are comfortable working in a fast-paced environment and committed to achieving daily operational targets. This is an excellent opportunity to build a career within the growing technology and sustainability sector, working with one of the UK's leading independent IT lifecycle specialists. Full training and support will be provided. Key Responsibilities: Processing IT equipment through our production line safely, recording key details of items received into our warehouse and process through our operational lines. Accurately book stock into the in-house asset management system. Identify damaged, missing, or non-compliant items and escalate issues to the relevant teams leads on the operational floor. Maintain clean, organised, and safe working areas while following operational procedures and Health & Safety standards. Process all jobs and orders accurately in line with system instructions and operational procedures. Carry out IT asset processing activities including BIOS resets, secure data erasure, diagnostics, and basic hardware testing. Handle all equipment carefully to minimise damage and stock loss. Correctly sort, grade, and segregate IT assets as per operational procedures. Ensure stock is stored accurately both physically and within the stock management system. Assist with stock counts and inventory checks, reporting discrepancies where necessary to team leaders. Relocate and reconcile stock variances accurately. Prepare and palletise stock securely for storage or dispatch. Competencies and Behaviours: Strong communication skills with the ability to work effectively within a team. Positive, proactive attitude with a willingness to learn. Ability to work independently and manage tasks efficiently. Flexible approach to supporting colleagues and operational priorities when required. Including movement in our operational production line to support other area's when needed. Cross training is provided. Adheres to all company controls and standards relating to operations, information security, environment, quality, and health & safety. Reliable, punctual, and committed to maintaining high standards. Strong attention to detail while working in a fast-paced environment. Ability to follow processes accurately and consistently. Open to feedback and keen to develop new skills. Complies with all GreensafeIT policies, procedures, and security requirements. Contribute positively towards achieving departmental and company objectives. All required PPE will be provided and must be worn in designated areas. This role involves standing for extended periods and lifting/moving equipment in line with safe handling guidelines. Environment may include moderate noise levels and occasional exposure to outdoor loading/unloading areas. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Aug 24, 2026
Full time
IT Warehouse Operative Location: Droitwich Salary: National living/minimum wage - £21,157.50 - £24,784.50 per annum Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services Primary Purpose of role: Due to continued growth and increasing customer demand, GreensafeIT is expanding its ITAD Production Line team and recruiting multiple Production Operatives to support our growing operations. The purpose of this role is to support the processing, testing, and secure handling of IT equipment within our Information Technology Asset Disposition (ITAD) operations. You will play a key role in ensuring the smooth day-to-day running of our fast-paced warehouse environment, including stock intake, secure data erasure, asset sorting, and preparing equipment for dispatch. We're looking for reliable, flexible, and team-oriented individuals who are comfortable working in a fast-paced environment and committed to achieving daily operational targets. This is an excellent opportunity to build a career within the growing technology and sustainability sector, working with one of the UK's leading independent IT lifecycle specialists. Full training and support will be provided. Key Responsibilities: Processing IT equipment through our production line safely, recording key details of items received into our warehouse and process through our operational lines. Accurately book stock into the in-house asset management system. Identify damaged, missing, or non-compliant items and escalate issues to the relevant teams leads on the operational floor. Maintain clean, organised, and safe working areas while following operational procedures and Health & Safety standards. Process all jobs and orders accurately in line with system instructions and operational procedures. Carry out IT asset processing activities including BIOS resets, secure data erasure, diagnostics, and basic hardware testing. Handle all equipment carefully to minimise damage and stock loss. Correctly sort, grade, and segregate IT assets as per operational procedures. Ensure stock is stored accurately both physically and within the stock management system. Assist with stock counts and inventory checks, reporting discrepancies where necessary to team leaders. Relocate and reconcile stock variances accurately. Prepare and palletise stock securely for storage or dispatch. Competencies and Behaviours: Strong communication skills with the ability to work effectively within a team. Positive, proactive attitude with a willingness to learn. Ability to work independently and manage tasks efficiently. Flexible approach to supporting colleagues and operational priorities when required. Including movement in our operational production line to support other area's when needed. Cross training is provided. Adheres to all company controls and standards relating to operations, information security, environment, quality, and health & safety. Reliable, punctual, and committed to maintaining high standards. Strong attention to detail while working in a fast-paced environment. Ability to follow processes accurately and consistently. Open to feedback and keen to develop new skills. Complies with all GreensafeIT policies, procedures, and security requirements. Contribute positively towards achieving departmental and company objectives. All required PPE will be provided and must be worn in designated areas. This role involves standing for extended periods and lifting/moving equipment in line with safe handling guidelines. Environment may include moderate noise levels and occasional exposure to outdoor loading/unloading areas. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Service Delivery and Operations Manager - Technical Services Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We are looking for an experienced Service Delivery & Operations Manager with a strong technical background to lead the day-to-day delivery of our IT, engineering and technical services. This is a hands-on operational leadership role requiring someone who understands technical environments, engineering processes and service delivery,as well as having the management capability to lead teams and drive performance. You will be responsible for operational performance, production planning, technical service delivery, people leadership and KPI management, ensuring work is completed safely, efficiently and to agreed quality and customer standards. Working closely with Sales, ITAD Operations, Engineering, Warehouse, Finance, Customer Service and Senior Leadership, you will translate customer demand into effective operational plans, maximise technical throughput and identify opportunities to improve efficiency, service quality and commercial performance. Key Responsibilities: Lead and develop technical, engineering and operational teams, driving performance, accountability, engagement and continuous improvement. Manage daily technical workload, capacity, priorities and resources to ensure customer commitments and production targets are achieved. Oversee technical service delivery and production output, monitoring throughput, backlog, work in progress, capacity, quality and service levels. Act as an escalation point for technical and operational issues, identifying solutions and taking timely corrective action. Own operational KPIs, reporting and performance reviews, using data to identify trends, risks, bottlenecks and improvement opportunities. Work closely with technical and operational teams to improve productivity, turnaround times, quality and customer outcomes. Identify opportunities to increase technical throughput, improve efficiency and maximise commercial value. Lead process improvement, root-cause analysis and problem-solving initiatives across technical and operational workflows. Ensure high standards of quality, health & safety, compliance and technical accuracy are maintained. Support business growth and new opportunities by providing insight into technical capability, capacity, costs, risks and deliverability. Competencies & Behaviours: Technical experience is essential for this role. We are looking for an experienced manager who has progressed within a technical, IT, engineering, ITAD, technical service delivery, hardware or similar environment and can demonstrate both technical understanding and strong operational leadership. You will have: Proven experience managing technical or engineering operations, IT services, technical production or service delivery. A strong understanding of technical workflows, processes, service delivery and operational requirements. Experience leading and developing technical teams, including performance management, coaching and workload planning. Experience managing KPIs, service levels, production targets, capacity and operational reporting. Strong analytical and problem-solving skills, with the ability to understand technical issues and translate data into practical operational decisions. A commercially aware approach, with an understanding of productivity, efficiency, customer service and profitability. Excellent communication and stakeholder management skills, with the confidence to work across technical and non-technical teams. A proactive approach to process improvement, root-cause analysis and operational problem-solving. A strong commitment to quality, safety, compliance and customer service. Experience within ITAD, IT lifecycle services, hardware refurbishment, technical engineering, configuration, deployment or a similar technical environment would be highly advantageous. Lean, Six Sigma or other continuous improvement experience would also be beneficial. This is an opportunity to take ownership of a key technical and operational function within a growing business, working across multiple teams and playing a direct role in improving technical performance, customer delivery and commercial results. If you are an experienced technical operations or service delivery leaderwho enjoys working with people, data and technical processes to improve performance, we would love to hear from you. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Aug 24, 2026
Full time
Service Delivery and Operations Manager - Technical Services Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We are looking for an experienced Service Delivery & Operations Manager with a strong technical background to lead the day-to-day delivery of our IT, engineering and technical services. This is a hands-on operational leadership role requiring someone who understands technical environments, engineering processes and service delivery,as well as having the management capability to lead teams and drive performance. You will be responsible for operational performance, production planning, technical service delivery, people leadership and KPI management, ensuring work is completed safely, efficiently and to agreed quality and customer standards. Working closely with Sales, ITAD Operations, Engineering, Warehouse, Finance, Customer Service and Senior Leadership, you will translate customer demand into effective operational plans, maximise technical throughput and identify opportunities to improve efficiency, service quality and commercial performance. Key Responsibilities: Lead and develop technical, engineering and operational teams, driving performance, accountability, engagement and continuous improvement. Manage daily technical workload, capacity, priorities and resources to ensure customer commitments and production targets are achieved. Oversee technical service delivery and production output, monitoring throughput, backlog, work in progress, capacity, quality and service levels. Act as an escalation point for technical and operational issues, identifying solutions and taking timely corrective action. Own operational KPIs, reporting and performance reviews, using data to identify trends, risks, bottlenecks and improvement opportunities. Work closely with technical and operational teams to improve productivity, turnaround times, quality and customer outcomes. Identify opportunities to increase technical throughput, improve efficiency and maximise commercial value. Lead process improvement, root-cause analysis and problem-solving initiatives across technical and operational workflows. Ensure high standards of quality, health & safety, compliance and technical accuracy are maintained. Support business growth and new opportunities by providing insight into technical capability, capacity, costs, risks and deliverability. Competencies & Behaviours: Technical experience is essential for this role. We are looking for an experienced manager who has progressed within a technical, IT, engineering, ITAD, technical service delivery, hardware or similar environment and can demonstrate both technical understanding and strong operational leadership. You will have: Proven experience managing technical or engineering operations, IT services, technical production or service delivery. A strong understanding of technical workflows, processes, service delivery and operational requirements. Experience leading and developing technical teams, including performance management, coaching and workload planning. Experience managing KPIs, service levels, production targets, capacity and operational reporting. Strong analytical and problem-solving skills, with the ability to understand technical issues and translate data into practical operational decisions. A commercially aware approach, with an understanding of productivity, efficiency, customer service and profitability. Excellent communication and stakeholder management skills, with the confidence to work across technical and non-technical teams. A proactive approach to process improvement, root-cause analysis and operational problem-solving. A strong commitment to quality, safety, compliance and customer service. Experience within ITAD, IT lifecycle services, hardware refurbishment, technical engineering, configuration, deployment or a similar technical environment would be highly advantageous. Lean, Six Sigma or other continuous improvement experience would also be beneficial. This is an opportunity to take ownership of a key technical and operational function within a growing business, working across multiple teams and playing a direct role in improving technical performance, customer delivery and commercial results. If you are an experienced technical operations or service delivery leaderwho enjoys working with people, data and technical processes to improve performance, we would love to hear from you. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Our world-leading Time & Frequency department seek aConfiguration Managerwith recent experience inconfiguration of hardware, software and documentation. This is an exceptional opportunity to join the global authority inprecision timingat a defining moment for UK digital infrastructure. Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing click apply for full job details
Aug 24, 2026
Full time
Our world-leading Time & Frequency department seek aConfiguration Managerwith recent experience inconfiguration of hardware, software and documentation. This is an exceptional opportunity to join the global authority inprecision timingat a defining moment for UK digital infrastructure. Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management - Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We're counting on your unique voice and perspective to help EY become even better, too. EY's people in more than 150 countries are committed to operating with integrity, quality, and professionalism in the provision of technology transformation advisory services. We strive to help all ourpeople achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Our People Consulting professionals assist our clients in successfully managing and sustaining people, process and/or technology change. This may include the HR technology assessments, process design & transformation, vendor assessment & selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total Workforce Management practice. A related bachelor's degree Approximately 10+ years' experience in consulting or as Workforce Management or Payroll Business Owner Experience leading teams that guide clients through complex business problems, providing solution oversight that influences executive stakeholders Experience leading business transformation, process design, enhancements and roadmaps of change Experience driving client discussions - requirements gathering, user stories/test scenario creation, solution configuration, lead/support testing and drive deployment A track-record of delivering end-to-end transformation, including operating model, technology and process changes Demonstrated experience in driving transformation project management, leading teams through multi-layered complex implementations Ability to work through a problem with limited information and demonstrates an approach to take a problem or situation to the next steps Demonstrated experience in designing and providing post-implementation support to clients Demonstrated experience of building and leading diverse teams within a matrix management organisation Flexibility and ability to travel - on short notice if needed to meet client needs Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts Lead strategic workforce transformation programmes, helping clients define target operating models, business cases and long-term workforce management and payroll strategy Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes and budget. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes Develop and maintain productive relationships with client executive teams. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends Drive competency business growth through sales opportunities and business development. Lead and contribute to proposal development activities, including solution design, commercial inputs, staffing approaches and client presentations. Drive the development of market offerings, methodologies, accelerators and intellectual property that strengthen the Total Workforce Management capability. Demonstrate high levels of WFM/Payroll technical and professional understanding and represent the practice through thought leadership, client events, industry forums and market-facing activities Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members to serve client needs Own quality risk management and take the lead in forecasting budget, managing team capacity and resources in line with forecasts and baseline plans. What we look for We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you. Specifically, we are looking for candidates with: Strong work ethic Ability to build a team spirit that encourages collaboration and achievement of immediate and long-term goals Excellent oral and written communication skills, including proficiency in Excel, PowerPoint, etc. Quality assurance mindset, ability to review outputs to higher standards Problem solving skills with demonstrated curiosity to understand how and why a problem or issue exists Comfort operating with ambiguity and finding creative approaches to finding a solution Business analytical skills - make observations, challenge and anticipate client and management needs or expectations Work collaboratively in a team environment (knows when to lead and when to follow) Team / work engagement - dealing with varying team /stakeholder environment, knowing importance of different communication styles and messaging based on different stakeholders High levels of motivation, curiosity and a self-starting attitude. Ability to challenge thought processes in a productive outcome-based way. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Location: London Other locations: Primary Location Only
Aug 24, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management - Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We're counting on your unique voice and perspective to help EY become even better, too. EY's people in more than 150 countries are committed to operating with integrity, quality, and professionalism in the provision of technology transformation advisory services. We strive to help all ourpeople achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Our People Consulting professionals assist our clients in successfully managing and sustaining people, process and/or technology change. This may include the HR technology assessments, process design & transformation, vendor assessment & selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total Workforce Management practice. A related bachelor's degree Approximately 10+ years' experience in consulting or as Workforce Management or Payroll Business Owner Experience leading teams that guide clients through complex business problems, providing solution oversight that influences executive stakeholders Experience leading business transformation, process design, enhancements and roadmaps of change Experience driving client discussions - requirements gathering, user stories/test scenario creation, solution configuration, lead/support testing and drive deployment A track-record of delivering end-to-end transformation, including operating model, technology and process changes Demonstrated experience in driving transformation project management, leading teams through multi-layered complex implementations Ability to work through a problem with limited information and demonstrates an approach to take a problem or situation to the next steps Demonstrated experience in designing and providing post-implementation support to clients Demonstrated experience of building and leading diverse teams within a matrix management organisation Flexibility and ability to travel - on short notice if needed to meet client needs Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts Lead strategic workforce transformation programmes, helping clients define target operating models, business cases and long-term workforce management and payroll strategy Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes and budget. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes Develop and maintain productive relationships with client executive teams. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends Drive competency business growth through sales opportunities and business development. Lead and contribute to proposal development activities, including solution design, commercial inputs, staffing approaches and client presentations. Drive the development of market offerings, methodologies, accelerators and intellectual property that strengthen the Total Workforce Management capability. Demonstrate high levels of WFM/Payroll technical and professional understanding and represent the practice through thought leadership, client events, industry forums and market-facing activities Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members to serve client needs Own quality risk management and take the lead in forecasting budget, managing team capacity and resources in line with forecasts and baseline plans. What we look for We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you. Specifically, we are looking for candidates with: Strong work ethic Ability to build a team spirit that encourages collaboration and achievement of immediate and long-term goals Excellent oral and written communication skills, including proficiency in Excel, PowerPoint, etc. Quality assurance mindset, ability to review outputs to higher standards Problem solving skills with demonstrated curiosity to understand how and why a problem or issue exists Comfort operating with ambiguity and finding creative approaches to finding a solution Business analytical skills - make observations, challenge and anticipate client and management needs or expectations Work collaboratively in a team environment (knows when to lead and when to follow) Team / work engagement - dealing with varying team /stakeholder environment, knowing importance of different communication styles and messaging based on different stakeholders High levels of motivation, curiosity and a self-starting attitude. Ability to challenge thought processes in a productive outcome-based way. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Location: London Other locations: Primary Location Only
Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA's mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the planning and scheduling of testing and deployment of releases. Contribute to the delivery of new functionality while maintaining the integrity of existing services. Ensure service asset and configuration items are controlled, with accurate and reliable information available. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Person specification Essential Criteria Experience supporting IT service management in a live operational environment Knowledge of ITIL practices, including incident, problem and change management Strong organisational and stakeholder management skills Ability to work collaboratively across teams and suppliers Experience of identifying and managing service risks and issues ITIL certification Desirable Criteria Familiarity with supplier management and multi-vendor environments A proactive approach to continuous improvement
Aug 24, 2026
Full time
Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA's mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the planning and scheduling of testing and deployment of releases. Contribute to the delivery of new functionality while maintaining the integrity of existing services. Ensure service asset and configuration items are controlled, with accurate and reliable information available. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Person specification Essential Criteria Experience supporting IT service management in a live operational environment Knowledge of ITIL practices, including incident, problem and change management Strong organisational and stakeholder management skills Ability to work collaboratively across teams and suppliers Experience of identifying and managing service risks and issues ITIL certification Desirable Criteria Familiarity with supplier management and multi-vendor environments A proactive approach to continuous improvement
Product Delivery Manager - Digital Engineering Capabilities Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Digital Engineering Capabilities to lead the delivery and continuous improvement of digital engineering capabilities supporting aircraft concept design, master geometry, aerodynamics, and flight dynamics. This is a strategic role at the intersection of aerospace engineering, digital engineering, and technology delivery. You will be responsible for ensuring the digital tools, environments, and processes used by engineering teams are fit for purpose, integrated, and continuously evolving to meet programme requirements. Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support the development of technical baselines, methodologies, and work instructions for digital engineering solutions. Ensure integration with the wider Digital Thread, enabling data continuity and interoperability across engineering domains and enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, technical debt, risks, and dependencies across digital engineering environments. Lead incident resolution, root-cause analysis, and continuous service improvement. Support technology evaluations, proof-of-concept activity, and strategic tool selection. Manage vendor relationships, licences, performance, and delivery to ensure cost-effective and compliant solutions. Drive innovation in automation, model-based workflows, and aerodynamic simulation. Balance immediate delivery requirements with longer-term architecture, scalability, and data strategy. Skills & Experience Degree in Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities, toolchains, and lifecycle environments. Experience within the Aerospace and/or Defence industry, with an understanding of regulatory and assurance frameworks. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience with digital environments supporting concept design, 3D CAD, master geometry, aerodynamics, and/or configuration management. Proven experience managing complex delivery involving multiple partners, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of digital thread, digital continuity, and model-based workflows. Experience managing suppliers and system integrators for CAD, aerodynamic analysis, and configuration management platforms . Familiarity with advanced simulation environments and multidisciplinary engineering tool integration. Experience delivering digital transformation and business change within engineering organisations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 24, 2026
Contractor
Product Delivery Manager - Digital Engineering Capabilities Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Digital Engineering Capabilities to lead the delivery and continuous improvement of digital engineering capabilities supporting aircraft concept design, master geometry, aerodynamics, and flight dynamics. This is a strategic role at the intersection of aerospace engineering, digital engineering, and technology delivery. You will be responsible for ensuring the digital tools, environments, and processes used by engineering teams are fit for purpose, integrated, and continuously evolving to meet programme requirements. Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support the development of technical baselines, methodologies, and work instructions for digital engineering solutions. Ensure integration with the wider Digital Thread, enabling data continuity and interoperability across engineering domains and enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, technical debt, risks, and dependencies across digital engineering environments. Lead incident resolution, root-cause analysis, and continuous service improvement. Support technology evaluations, proof-of-concept activity, and strategic tool selection. Manage vendor relationships, licences, performance, and delivery to ensure cost-effective and compliant solutions. Drive innovation in automation, model-based workflows, and aerodynamic simulation. Balance immediate delivery requirements with longer-term architecture, scalability, and data strategy. Skills & Experience Degree in Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities, toolchains, and lifecycle environments. Experience within the Aerospace and/or Defence industry, with an understanding of regulatory and assurance frameworks. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience with digital environments supporting concept design, 3D CAD, master geometry, aerodynamics, and/or configuration management. Proven experience managing complex delivery involving multiple partners, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of digital thread, digital continuity, and model-based workflows. Experience managing suppliers and system integrators for CAD, aerodynamic analysis, and configuration management platforms . Familiarity with advanced simulation environments and multidisciplinary engineering tool integration. Experience delivering digital transformation and business change within engineering organisations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Service Delivery Manager Position Description At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs. Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2-3 days per week), with occasional travel to the CGI Belfast office and home working. Your future duties and responsibilities In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. Your ability to build trusted relationships, resolve complex operational challenges, and champion service management best practice will be central to the success of the programme. You'll also play a key role in managing service performance, financial accountability, and operational risk while fostering collaboration across multiple teams and suppliers. By proactively identifying opportunities to improve services, you'll help ensure the client continues to receive reliable, secure, and value-driven IT services that support their long-term objectives. Key responsibilities • Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs. • Monitor & Report service performance through meaningful reporting, governance and regular client reviews. • Manage & Resolve major incidents, escalations and service risks to minimise business impact. • Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. • Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. • Own & Manage service financials, ensuring effective budget management and commercial accountability. • Coordinate & Govern licence, configuration and obsolescence management activities. • Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice. • Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences. Required qualifications to be successful in this role To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes. You'll be confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications • ITIL Foundation certification (or equivalent IT Service Management qualification). • Proven experience managing IT service delivery within complex operational environments. • Strong knowledge of ITSM principles, processes and service management tools. • Demonstrable experience introducing, managing and reporting against SLAs and KPIs. • Experience leading continual service improvement initiatives. • Strong stakeholder management and client relationship skills. • Experience managing major incidents, service escalations and operational risks. • Commercial awareness with experience managing service budgets, contracts and financial performance. • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams. Desirable qualifications • Experience delivering services within the UK public sector. • Knowledge of cloud-hosted services and digital transformation programmes. • Experience with ServiceNow or other enterprise ITSM platforms. • ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. • Experience supporting organisational change management initiatives. • Relevant academic or professional qualifications in IT, Service Management or Project Management. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Service Delivery Manager Position Description At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs. Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2-3 days per week), with occasional travel to the CGI Belfast office and home working. Your future duties and responsibilities In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. Your ability to build trusted relationships, resolve complex operational challenges, and champion service management best practice will be central to the success of the programme. You'll also play a key role in managing service performance, financial accountability, and operational risk while fostering collaboration across multiple teams and suppliers. By proactively identifying opportunities to improve services, you'll help ensure the client continues to receive reliable, secure, and value-driven IT services that support their long-term objectives. Key responsibilities • Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs. • Monitor & Report service performance through meaningful reporting, governance and regular client reviews. • Manage & Resolve major incidents, escalations and service risks to minimise business impact. • Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. • Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. • Own & Manage service financials, ensuring effective budget management and commercial accountability. • Coordinate & Govern licence, configuration and obsolescence management activities. • Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice. • Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences. Required qualifications to be successful in this role To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes. You'll be confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications • ITIL Foundation certification (or equivalent IT Service Management qualification). • Proven experience managing IT service delivery within complex operational environments. • Strong knowledge of ITSM principles, processes and service management tools. • Demonstrable experience introducing, managing and reporting against SLAs and KPIs. • Experience leading continual service improvement initiatives. • Strong stakeholder management and client relationship skills. • Experience managing major incidents, service escalations and operational risks. • Commercial awareness with experience managing service budgets, contracts and financial performance. • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams. Desirable qualifications • Experience delivering services within the UK public sector. • Knowledge of cloud-hosted services and digital transformation programmes. • Experience with ServiceNow or other enterprise ITSM platforms. • ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. • Experience supporting organisational change management initiatives. • Relevant academic or professional qualifications in IT, Service Management or Project Management. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Location: Stevenage (2-3 days per week onsite) Competitive Salary Offered. Role details: We are supporting a major defence client who are undergoing a global transformation programme, migrating from legacy SAP ECC6 system to SAP S/4HANA. As part of the programme, they require a Project Manager to lead on MM configuration and design across the Procure-to-Pay (P2P) process. The role will involve close collaboration with the multinational Procurement team as well as third party system integrators. In this role you can expect to: Own MM configuration and design across the Procure-to-Pay (P2P) process. Challenge custom development requests in MM, encouraging standard SAP capability where possible. Troubleshoot and resolve P2P issues. Work closely with other streams on integration topics, in particular, Manufacturing and Finance. What we are looking for in you: Essential Skills and Experience: Demonstrable experience with both SAP ECC and S/4HANA Experience in ECC to S/4HANA migrations with proactive issue management Deep understanding of MM integration with FI, EWM, TM, and GTS Proven capability to manage projects and changes end-to-end Experience acting as a business partner to Procurement, reviewing and proposing solutions Ability to work within a formal change control framework Desirable skills: Experience with SAP Global Trade Services SAP Solution Architect experience Experience with data migration, particularly in Procurement data (Master and Transactional) Benefits: Discretionary Company Bonus Pension Flexible working arrangements Enhanced parental leave, including maternity, adoption, and shared parental leave Fantastic site facilities, including subsidised meals and free car parking Please note, candidates must be eligible to obtain UK SC clearance (minimum of 5 years residency in the UK) If you are an experienced SAP Product Manager with a focus on Procurement, looking for a pivotal role in a dynamic and transformative environment, we would love to hear from you. Apply now to join our client's forward-thinking team.
Aug 24, 2026
Full time
Location: Stevenage (2-3 days per week onsite) Competitive Salary Offered. Role details: We are supporting a major defence client who are undergoing a global transformation programme, migrating from legacy SAP ECC6 system to SAP S/4HANA. As part of the programme, they require a Project Manager to lead on MM configuration and design across the Procure-to-Pay (P2P) process. The role will involve close collaboration with the multinational Procurement team as well as third party system integrators. In this role you can expect to: Own MM configuration and design across the Procure-to-Pay (P2P) process. Challenge custom development requests in MM, encouraging standard SAP capability where possible. Troubleshoot and resolve P2P issues. Work closely with other streams on integration topics, in particular, Manufacturing and Finance. What we are looking for in you: Essential Skills and Experience: Demonstrable experience with both SAP ECC and S/4HANA Experience in ECC to S/4HANA migrations with proactive issue management Deep understanding of MM integration with FI, EWM, TM, and GTS Proven capability to manage projects and changes end-to-end Experience acting as a business partner to Procurement, reviewing and proposing solutions Ability to work within a formal change control framework Desirable skills: Experience with SAP Global Trade Services SAP Solution Architect experience Experience with data migration, particularly in Procurement data (Master and Transactional) Benefits: Discretionary Company Bonus Pension Flexible working arrangements Enhanced parental leave, including maternity, adoption, and shared parental leave Fantastic site facilities, including subsidised meals and free car parking Please note, candidates must be eligible to obtain UK SC clearance (minimum of 5 years residency in the UK) If you are an experienced SAP Product Manager with a focus on Procurement, looking for a pivotal role in a dynamic and transformative environment, we would love to hear from you. Apply now to join our client's forward-thinking team.
