We have a new Administrator position for a company based in the Stoke on Trent area, to support with booking and arranging vehicle deliveries/collections. This is a very customer-focused role, so you must be able to handle high volumes of calls. For the Administrator role, you will report to the Administration Manager, and we are seeking a confident individual who can support customer queries and handle various challenges. Duties for the Administrator include: M ake outbound calls to book and arrange collections/deliveries Deal with bookings and calls regarding vehicle returns Arrange deliveries of new vehicles to customers and arrange collections to coincide with deliveries Liaising with suppliers and dealers to receive updates and allow a full handover Use of multiple internal systems Taking incoming calls (high volume) and dealing with customer queries Dealing with challenging situations and customer calls Requirements for the Administrator: Strong experience in an administrative and customer service role is essential Candidates must have a driving licence Must be computer literate be able to use Microsoft Office, Outlook and CRM systems Excellent communication skills Be able to handle various phone calls and challenging conversations Problem-solving skills Strong attention to detail Hours: Monday Friday, 8:45 am 5:30 pm Salary: £26,000 Per Annum Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Feb 20, 2026
Full time
We have a new Administrator position for a company based in the Stoke on Trent area, to support with booking and arranging vehicle deliveries/collections. This is a very customer-focused role, so you must be able to handle high volumes of calls. For the Administrator role, you will report to the Administration Manager, and we are seeking a confident individual who can support customer queries and handle various challenges. Duties for the Administrator include: M ake outbound calls to book and arrange collections/deliveries Deal with bookings and calls regarding vehicle returns Arrange deliveries of new vehicles to customers and arrange collections to coincide with deliveries Liaising with suppliers and dealers to receive updates and allow a full handover Use of multiple internal systems Taking incoming calls (high volume) and dealing with customer queries Dealing with challenging situations and customer calls Requirements for the Administrator: Strong experience in an administrative and customer service role is essential Candidates must have a driving licence Must be computer literate be able to use Microsoft Office, Outlook and CRM systems Excellent communication skills Be able to handle various phone calls and challenging conversations Problem-solving skills Strong attention to detail Hours: Monday Friday, 8:45 am 5:30 pm Salary: £26,000 Per Annum Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Are you a technically minded machinery salesperson with a background in Dairy Farming or the AD sector? Our client, a UK leading Dairy equipment manufacturer, is looking for a Business Development Manager to grow their dealership network, and improve product distribution across the North of the UK and Scotland. You will be the technical and commercial link between the factory and dealership. You'll oversee all current relationships with dealerships and help make connections with potential new distributors. You'll get to represent a premium brand, and will need to know the products back-to-front. The role will give you plenty of independence. Ideally you'd be well connected across the agricultural machinery dealership network in the north and have an in-depth understanding of the Dairy equipment market; you also help gather industry information to inform the company's commercial strategy. Key Responsibilities: Identify and build new business relationships across the north of England and into Scotland Collaborate with sales, marketing and senior management teams. Manage and maintain strong relationships with dealers, distributors, and key accounts. Develop and implement strategic plans to grow market share and increase brand visibility. Attend trade shows, exhibitions, and on-farm demos to showcase product range. Offer market insights to inform product development and marketing efforts. Show potential clients around market-leading manufacturing facility Immediately take on and manage responsibilities for 20+ key accounts. Ensure excellent customer support and service delivery. Your profile: Proven agricultural machinery sales experience would be a clear advantage. Recent technical sales experience in an allied sector is a minimum requirement. An existing ledger would be preferred. Sound technical understanding/interest in agricultural machinery. Ability to drive sales growth. Build longstanding customer relationships. Embrace and contribute towards a strong team ethic. Full driving license. Remunerations: Competitive base salary + bonus + commission. Company vehicle or car allowance. Career development potential + consistent CPD opportunities. 28 days of Annual Leaves + Bank Holidays How to apply: For more information and an informal confidential discussion please call Rupert Kettle on: / or e-mail your CV (in word format) and covering letter to , thank you. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
Feb 18, 2026
Full time
Are you a technically minded machinery salesperson with a background in Dairy Farming or the AD sector? Our client, a UK leading Dairy equipment manufacturer, is looking for a Business Development Manager to grow their dealership network, and improve product distribution across the North of the UK and Scotland. You will be the technical and commercial link between the factory and dealership. You'll oversee all current relationships with dealerships and help make connections with potential new distributors. You'll get to represent a premium brand, and will need to know the products back-to-front. The role will give you plenty of independence. Ideally you'd be well connected across the agricultural machinery dealership network in the north and have an in-depth understanding of the Dairy equipment market; you also help gather industry information to inform the company's commercial strategy. Key Responsibilities: Identify and build new business relationships across the north of England and into Scotland Collaborate with sales, marketing and senior management teams. Manage and maintain strong relationships with dealers, distributors, and key accounts. Develop and implement strategic plans to grow market share and increase brand visibility. Attend trade shows, exhibitions, and on-farm demos to showcase product range. Offer market insights to inform product development and marketing efforts. Show potential clients around market-leading manufacturing facility Immediately take on and manage responsibilities for 20+ key accounts. Ensure excellent customer support and service delivery. Your profile: Proven agricultural machinery sales experience would be a clear advantage. Recent technical sales experience in an allied sector is a minimum requirement. An existing ledger would be preferred. Sound technical understanding/interest in agricultural machinery. Ability to drive sales growth. Build longstanding customer relationships. Embrace and contribute towards a strong team ethic. Full driving license. Remunerations: Competitive base salary + bonus + commission. Company vehicle or car allowance. Career development potential + consistent CPD opportunities. 28 days of Annual Leaves + Bank Holidays How to apply: For more information and an informal confidential discussion please call Rupert Kettle on: / or e-mail your CV (in word format) and covering letter to , thank you. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
Motorclean have an exciting opportunity for an experienced Valeting Area Manager, overseeing customer sites in our retail sector across Sussex, Bromley, Sidcup and Croydon. Motorclean provide vehicle preparation services to a wide range of automotive businesses across the UK including car dealerships, rental companies and auction retailers click apply for full job details
Feb 17, 2026
Full time
Motorclean have an exciting opportunity for an experienced Valeting Area Manager, overseeing customer sites in our retail sector across Sussex, Bromley, Sidcup and Croydon. Motorclean provide vehicle preparation services to a wide range of automotive businesses across the UK including car dealerships, rental companies and auction retailers click apply for full job details
Turf Area Sales Manager Take ownership of a growing professional turf territory and shape long term relationships across the golf, sports turf, council and utility sectors. This role gives you the freedom to manage your own region, build commercial partnerships, and represent industry leading turf and golf machinery. What you will do You will support the expansion of Ripon Group s Professional Turf division across an extended Area of Responsibility covering Burnley, Leeds, Bradford, Halifax, Huddersfield, Barnsley, Doncaster, Rotherham and Sheffield. You will work with customers such as golf courses, local authorities, grounds teams, utility companies and contractors. Your key responsibilities include: • Representing Ripon Group in the sale of Professional Turf and Golf machinery. • Building strong, lasting relationships with golf, council, utility and turf customers. • Managing the full sales process using John Deere tools, dealership systems and CRM. • Maintaining up to date product knowledge and attending manufacturer training. • Providing finance guidance for new and used machinery purchases. • Monitoring competitor activity and sharing insights with the team. • Conducting field demonstrations of turf and golf equipment. • Overseeing machinery deliveries and carrying out customer follow ups. • Growing existing accounts and generating new business opportunities. • Collaborating with Sales Specialists when required. What you will bring • Proven sales experience, ideally within turf machinery, golf, agriculture or related industries. • Strong knowledge of professional turf and golf equipment. • Confidence using CRM systems and digital sales tools. • Familiarity with John Deere and competitor products. • Excellent communication skills and a focus on building relationships. • Commercial awareness and a drive to grow market share. • Strong organisation, honesty and the ability to manage your own diary effectively. • Flexibility to work extended hours when required. Locations Retford, Tadcaster, Darrington, Ripon, Keighley. Benefits • Opportunity to work with industry leading technology and global brands. • Company pension scheme. • Company sick scheme. • 24 days holiday plus bank holidays. • Birthday day off. • Life insurance at 3 salary. • Company vehicle for business and personal use. • Tailored career development pathway. • Manufacturer training. • Employee uniform provided. • Staff discount on showroom items. • Health and well being support line. • Employer fund You may have experience of the following: Territory Sales Manager (Turf), Regional Sales Manager, Area Sales Representative, Professional Turf Sales Manager, Golf & Turf Equipment Sales Manager, Business Development Manager (Turf), Territory Account Manager, Field Sales Manager, Area Account Manager. REF-(Apply online only)
Feb 17, 2026
Full time
Turf Area Sales Manager Take ownership of a growing professional turf territory and shape long term relationships across the golf, sports turf, council and utility sectors. This role gives you the freedom to manage your own region, build commercial partnerships, and represent industry leading turf and golf machinery. What you will do You will support the expansion of Ripon Group s Professional Turf division across an extended Area of Responsibility covering Burnley, Leeds, Bradford, Halifax, Huddersfield, Barnsley, Doncaster, Rotherham and Sheffield. You will work with customers such as golf courses, local authorities, grounds teams, utility companies and contractors. Your key responsibilities include: • Representing Ripon Group in the sale of Professional Turf and Golf machinery. • Building strong, lasting relationships with golf, council, utility and turf customers. • Managing the full sales process using John Deere tools, dealership systems and CRM. • Maintaining up to date product knowledge and attending manufacturer training. • Providing finance guidance for new and used machinery purchases. • Monitoring competitor activity and sharing insights with the team. • Conducting field demonstrations of turf and golf equipment. • Overseeing machinery deliveries and carrying out customer follow ups. • Growing existing accounts and generating new business opportunities. • Collaborating with Sales Specialists when required. What you will bring • Proven sales experience, ideally within turf machinery, golf, agriculture or related industries. • Strong knowledge of professional turf and golf equipment. • Confidence using CRM systems and digital sales tools. • Familiarity with John Deere and competitor products. • Excellent communication skills and a focus on building relationships. • Commercial awareness and a drive to grow market share. • Strong organisation, honesty and the ability to manage your own diary effectively. • Flexibility to work extended hours when required. Locations Retford, Tadcaster, Darrington, Ripon, Keighley. Benefits • Opportunity to work with industry leading technology and global brands. • Company pension scheme. • Company sick scheme. • 24 days holiday plus bank holidays. • Birthday day off. • Life insurance at 3 salary. • Company vehicle for business and personal use. • Tailored career development pathway. • Manufacturer training. • Employee uniform provided. • Staff discount on showroom items. • Health and well being support line. • Employer fund You may have experience of the following: Territory Sales Manager (Turf), Regional Sales Manager, Area Sales Representative, Professional Turf Sales Manager, Golf & Turf Equipment Sales Manager, Business Development Manager (Turf), Territory Account Manager, Field Sales Manager, Area Account Manager. REF-(Apply online only)
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Feb 15, 2026
Full time
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Job Role Dealership Management Dealership MG Solihull Employment type Full-time Ref 32891 Salary Excellent salary & bonus & benefits & car OTE £80,000 Contract type Permanent Workplace type On-site Brand Find out more about Listers MG Overview We are currently recruiting for a highly motivated and results driven Head of Business for our MG Dealership in Solihull. This is a very exciting time to be joining the brand with some exciting new vehicles planned for 2026 Offering excellent earning potential of up to £80,000, plus a company car and additional benefits. Working hours are Monday to Friday. While the job title may vary between franchises, the responsibilities remain consistent. Reporting to the Head of Brand, you will take full responsibility for the overall performance of the dealership. In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible experience. This role is ideally suited to a General Sales Manager ready to take the next step into a General Manager or Head of Business position. Role and Responsibilities Working closely with the management team the Head of Business is responsible for the continued growth of the business. You will drive a leading customer satisfaction programme that takes your dealership into a different league to your competitors. You will receive a robust support network from our Head Office team including our I.T, Finance, Accounts, Marketing, Recruitment and Training departments. We truly are an electrifying and results driven company and everything we do is geared towards our enthusiasm for creating enduring bonds with both the franchises we represent and the customers we serve. About you The successful candidate will preferably have extensive experience of overseeing the Retail and Aftersales departments within a franchised dealership. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition, you need to have strong management and leadership skills, winning mentality and a real passion for the brand. Currently be a Head of Business or in a senior line management role within a franchised dealership. What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits - discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives
Feb 15, 2026
Full time
Job Role Dealership Management Dealership MG Solihull Employment type Full-time Ref 32891 Salary Excellent salary & bonus & benefits & car OTE £80,000 Contract type Permanent Workplace type On-site Brand Find out more about Listers MG Overview We are currently recruiting for a highly motivated and results driven Head of Business for our MG Dealership in Solihull. This is a very exciting time to be joining the brand with some exciting new vehicles planned for 2026 Offering excellent earning potential of up to £80,000, plus a company car and additional benefits. Working hours are Monday to Friday. While the job title may vary between franchises, the responsibilities remain consistent. Reporting to the Head of Brand, you will take full responsibility for the overall performance of the dealership. In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible experience. This role is ideally suited to a General Sales Manager ready to take the next step into a General Manager or Head of Business position. Role and Responsibilities Working closely with the management team the Head of Business is responsible for the continued growth of the business. You will drive a leading customer satisfaction programme that takes your dealership into a different league to your competitors. You will receive a robust support network from our Head Office team including our I.T, Finance, Accounts, Marketing, Recruitment and Training departments. We truly are an electrifying and results driven company and everything we do is geared towards our enthusiasm for creating enduring bonds with both the franchises we represent and the customers we serve. About you The successful candidate will preferably have extensive experience of overseeing the Retail and Aftersales departments within a franchised dealership. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition, you need to have strong management and leadership skills, winning mentality and a real passion for the brand. Currently be a Head of Business or in a senior line management role within a franchised dealership. What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits - discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives
# VW Commercial Vehicles Head of Business Derby and Nottingham Job Introduction Job Title: Head of Business - Volkswagen Commercial Vehicles UK About the Role As Head of Business - Volkswagen Commercial Vehicles (VWCV) for two key dealer sites in the UK, you will lead, manage and grow commercial vehicle retail operations, ensuring outstanding performance across sales, service, parts, customer satisfaction and profitability . You will be the principal business leader on site, accountable for delivering VWUK strategic priorities and achieving ambitious commercial objectives with a strong focus on operational excellence and customer experience.VW Commercial Vehicles is an iconic brand with class-leading products and a strong Van Centre network in the UK market, with Pentagon playing a big part in the brands fleet strategy. Leadership within the network plays a critical role in driving customer trust, sustainable growth and exceptional retail execution. Key Responsibilities Operational Leadership & Business Performance Lead and develop two high-performing dealer sites focused on Volkswagen Commercial Vehicles. Deliver site sales, service, parts, profitability and customer service targets. Drive continuous improvement in operational processes, performance metrics and KPIs. Embed a culture of excellence, accountability, and brand-aligned behaviours across all functions. Monitor and optimise commercial performance plans, forecasts and budgets. People & Team Management Recruit, coach, mentor and develop site managers and multi-disciplinary teams. Promote professional growth, performance feedback and succession planning. Champion a positive, customer-first culture with high team engagement. Strategy & Market Growth Translate VW UK strategic objectives into actionable dealer site business plans. Identify local market opportunities, competitor activity and customer trends to drive growth. Implement initiatives that grow new and used commercial vehicle sales, Electric Vehicle (EV) uptake, and fleet customer penetration. Customer Experience & Brand Standards Ensure customers enjoy a seamless, premium experience throughout the sales and aftersales journey. Uphold Volkswagen brand standards in all customer interactions, facilities and services. Maintain high Net Promoter Score (NPS) and customer satisfaction benchmarks. Dealer & OEM Relationship Act as the main conduit between dealer operations and Volkswagen UK/VWCV representatives. Ensure strong communication, reporting and alignment with network, product and corporate teams. Person Specification Essential Experience Proven experience in automotive retail leadership , preferably within Volkswagen, commercial vehicles or a mix of passenger/commercial lines. Demonstrable record of site performance management, sales growth, operational control and people leadership. Demonstrable record of leading change to enable growth of both the teams within the business but also the KPI outputs. Experience managing multi-site operations or cross-functional teams. Commercial & Operational Skills Excellent commercial acumen-understanding financial drivers, budgets, forecasting and margin optimisation. Ability to execute business plans that deliver results while maintaining quality and compliance. Strong leadership, resilience and decision-making under pressure. Customer & Brand Focus Commitment to superior customer experience and service excellence. A passion for the Volkswagen Commercial Vehicles brand and a deep understanding of its product range and customer base (including shift toward electrification and fleet customers). Communication & Interpersonal Outstanding communicator with strong negotiation and influencing skills. Capability to build effective relationships with internal teams, external partners, customers and OEM representatives.We have an amazing new opportunity available at our VW Derby /Nottingham dealership for a Head of Business to join, motivate and lead our amazing team.Our General Managers work to take our business forward providing vision, inspiration and professionalism of the highest standards. Achieving maximisation of profits and return on investment by prudent and efficient use of resources. Creating an environment where all management and staff develop and excel, and together, enhance the reputation of Pentagon Motor Group at every opportunity.When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including: 30 days holiday per year (including Bank Holidays) that will increase with length of service. Recommend a Friend Scheme. Discounted days out with family and friends. Retail discounts saving 's on shopping and dining out. Fully funded, Nationally Recognised Qualifications. Manufacturer specific training. Salary Finance. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders. Team member Pension Scheme contributions. Friends & family Customer Referral Payments Discounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.Main responsibilities of the role will include: Ensuring all departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans. Closely examining all management accounts, daily and weekly operating controls, key performance indicators and composite figures in order to assess dealership performance. Continuously refining and improving the quality of customer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical standards. Maintaining close scrutiny of developments, legislation and events in the motor industry which will impact on future business opportunities or trading practices. Ensuring that the Dealership operations are undertaken correctly within the law and within policies and procedures set by both the Franchise agreement and the Company's rules, Articles of Association and Memorandum. Working closely with and motivating all staff within the dealership in order that they work to the highest degree of commitment and attention to customer needs. Operating Pentagon Group's Staff Performance Appraisal System and ensuring actions are taken on results. Inspiring departmental managers to discover and develop new ways to proactively market their businesses; providing an environment where all new suggestions and ideas are fully explored and exploited so that the Dealership prospers in the most cost-effective manner possible. Maintaining professional relationships and regular liaison with manufacturers, suppliers, professional and trade organisations, statutory bodies' representatives and other persons or organisations that interact with the Dealership.The successful candidate will have: A minimum of 2 years experience working in a General Manager or Dealer Principle role. A detailed understanding and current and relevant experience of the retail motor industry at the highest level. An ability to create a workplace environment and culture that allows all staff to develop and excel in their jobs. Excellent Leadership skills as well as effective and adaptable communication skills Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome successfully. An ability to negotiate effectively and at the highest level together with excellent numeracy and literacy skills, Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices. Knowledge and comprehension of the Trade Descriptions, Consumer Protection and Consumer Credit Laws.For more information
Feb 15, 2026
Full time
# VW Commercial Vehicles Head of Business Derby and Nottingham Job Introduction Job Title: Head of Business - Volkswagen Commercial Vehicles UK About the Role As Head of Business - Volkswagen Commercial Vehicles (VWCV) for two key dealer sites in the UK, you will lead, manage and grow commercial vehicle retail operations, ensuring outstanding performance across sales, service, parts, customer satisfaction and profitability . You will be the principal business leader on site, accountable for delivering VWUK strategic priorities and achieving ambitious commercial objectives with a strong focus on operational excellence and customer experience.VW Commercial Vehicles is an iconic brand with class-leading products and a strong Van Centre network in the UK market, with Pentagon playing a big part in the brands fleet strategy. Leadership within the network plays a critical role in driving customer trust, sustainable growth and exceptional retail execution. Key Responsibilities Operational Leadership & Business Performance Lead and develop two high-performing dealer sites focused on Volkswagen Commercial Vehicles. Deliver site sales, service, parts, profitability and customer service targets. Drive continuous improvement in operational processes, performance metrics and KPIs. Embed a culture of excellence, accountability, and brand-aligned behaviours across all functions. Monitor and optimise commercial performance plans, forecasts and budgets. People & Team Management Recruit, coach, mentor and develop site managers and multi-disciplinary teams. Promote professional growth, performance feedback and succession planning. Champion a positive, customer-first culture with high team engagement. Strategy & Market Growth Translate VW UK strategic objectives into actionable dealer site business plans. Identify local market opportunities, competitor activity and customer trends to drive growth. Implement initiatives that grow new and used commercial vehicle sales, Electric Vehicle (EV) uptake, and fleet customer penetration. Customer Experience & Brand Standards Ensure customers enjoy a seamless, premium experience throughout the sales and aftersales journey. Uphold Volkswagen brand standards in all customer interactions, facilities and services. Maintain high Net Promoter Score (NPS) and customer satisfaction benchmarks. Dealer & OEM Relationship Act as the main conduit between dealer operations and Volkswagen UK/VWCV representatives. Ensure strong communication, reporting and alignment with network, product and corporate teams. Person Specification Essential Experience Proven experience in automotive retail leadership , preferably within Volkswagen, commercial vehicles or a mix of passenger/commercial lines. Demonstrable record of site performance management, sales growth, operational control and people leadership. Demonstrable record of leading change to enable growth of both the teams within the business but also the KPI outputs. Experience managing multi-site operations or cross-functional teams. Commercial & Operational Skills Excellent commercial acumen-understanding financial drivers, budgets, forecasting and margin optimisation. Ability to execute business plans that deliver results while maintaining quality and compliance. Strong leadership, resilience and decision-making under pressure. Customer & Brand Focus Commitment to superior customer experience and service excellence. A passion for the Volkswagen Commercial Vehicles brand and a deep understanding of its product range and customer base (including shift toward electrification and fleet customers). Communication & Interpersonal Outstanding communicator with strong negotiation and influencing skills. Capability to build effective relationships with internal teams, external partners, customers and OEM representatives.We have an amazing new opportunity available at our VW Derby /Nottingham dealership for a Head of Business to join, motivate and lead our amazing team.Our General Managers work to take our business forward providing vision, inspiration and professionalism of the highest standards. Achieving maximisation of profits and return on investment by prudent and efficient use of resources. Creating an environment where all management and staff develop and excel, and together, enhance the reputation of Pentagon Motor Group at every opportunity.When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including: 30 days holiday per year (including Bank Holidays) that will increase with length of service. Recommend a Friend Scheme. Discounted days out with family and friends. Retail discounts saving 's on shopping and dining out. Fully funded, Nationally Recognised Qualifications. Manufacturer specific training. Salary Finance. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders. Team member Pension Scheme contributions. Friends & family Customer Referral Payments Discounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.Main responsibilities of the role will include: Ensuring all departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans. Closely examining all management accounts, daily and weekly operating controls, key performance indicators and composite figures in order to assess dealership performance. Continuously refining and improving the quality of customer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical standards. Maintaining close scrutiny of developments, legislation and events in the motor industry which will impact on future business opportunities or trading practices. Ensuring that the Dealership operations are undertaken correctly within the law and within policies and procedures set by both the Franchise agreement and the Company's rules, Articles of Association and Memorandum. Working closely with and motivating all staff within the dealership in order that they work to the highest degree of commitment and attention to customer needs. Operating Pentagon Group's Staff Performance Appraisal System and ensuring actions are taken on results. Inspiring departmental managers to discover and develop new ways to proactively market their businesses; providing an environment where all new suggestions and ideas are fully explored and exploited so that the Dealership prospers in the most cost-effective manner possible. Maintaining professional relationships and regular liaison with manufacturers, suppliers, professional and trade organisations, statutory bodies' representatives and other persons or organisations that interact with the Dealership.The successful candidate will have: A minimum of 2 years experience working in a General Manager or Dealer Principle role. A detailed understanding and current and relevant experience of the retail motor industry at the highest level. An ability to create a workplace environment and culture that allows all staff to develop and excel in their jobs. Excellent Leadership skills as well as effective and adaptable communication skills Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome successfully. An ability to negotiate effectively and at the highest level together with excellent numeracy and literacy skills, Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices. Knowledge and comprehension of the Trade Descriptions, Consumer Protection and Consumer Credit Laws.For more information
Sales Support Specialist Education Contract Hours: Full Time: 9.00 - 17.30 Location: London office, hybrid working This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact. Role Overview As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction. Key Responsibilities Order Management Process customer orders accurately and on time to eliminate errors Monitor service failures, analyse root causes, and recommend improvements Maintain service levels and support sales targets Place orders with supply chain partners as required Manage customer portals, ensuring the information is correct and up to date. Customer Support Handle daily enquiries and resolve complaints efficiently via telephone and email Acknowledge orders back to customers via email Pre-advise customers on potential shortages, reasons, and next availability Log and track all complaints and queries, ensuring timely resolution Stock & Delivery Coordination Gather stock data from Operations and communicate effectively to customers and internal teams Support stock allocation and ensure smooth delivery planning with Logistics Operators Provide adequate lead time for dispatch to meet deadlines and minimize costs Administration Maintain and update customer account data and master records Prepare reports on complaints and service performance as requested Support team leader or manager with administrative tasks Performance & Communication Achieve and maintain a customer service level of 98.5% Share weekly service updates internally and externally Communicate daily with customers on service matters Collaborate cross-functionally with Sales, Operations, and Logistics teams Participate in customer performance reviews and project work as needed Qualifications Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations. Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders. Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills. Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations. Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems. Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving. Additional Information This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
Feb 13, 2026
Full time
Sales Support Specialist Education Contract Hours: Full Time: 9.00 - 17.30 Location: London office, hybrid working This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact. Role Overview As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction. Key Responsibilities Order Management Process customer orders accurately and on time to eliminate errors Monitor service failures, analyse root causes, and recommend improvements Maintain service levels and support sales targets Place orders with supply chain partners as required Manage customer portals, ensuring the information is correct and up to date. Customer Support Handle daily enquiries and resolve complaints efficiently via telephone and email Acknowledge orders back to customers via email Pre-advise customers on potential shortages, reasons, and next availability Log and track all complaints and queries, ensuring timely resolution Stock & Delivery Coordination Gather stock data from Operations and communicate effectively to customers and internal teams Support stock allocation and ensure smooth delivery planning with Logistics Operators Provide adequate lead time for dispatch to meet deadlines and minimize costs Administration Maintain and update customer account data and master records Prepare reports on complaints and service performance as requested Support team leader or manager with administrative tasks Performance & Communication Achieve and maintain a customer service level of 98.5% Share weekly service updates internally and externally Communicate daily with customers on service matters Collaborate cross-functionally with Sales, Operations, and Logistics teams Participate in customer performance reviews and project work as needed Qualifications Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations. Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders. Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills. Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations. Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems. Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving. Additional Information This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Feb 13, 2026
Full time
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Our client is a specialist agricultural finance provider supporting the British farming community with tailored funding solutions. They're seeking an experienced Regional Sales Manager to build relationships, manage borrowers, and grow their presence across a defined region. Position Overview You'll manage a regional territory from your home office, overseeing existing borrower relationships whilst developing new business opportunities. Working independently, you'll build strong connections with farmers, agri-equipment dealers, land agents, accountants, and surveyors to expand the company's reach and impact within the agricultural sector. Responsibilities Manage and nurture relationships with existing borrowers across your region Develop new business relationships with agricultural professionals and industry contacts Conduct outbound calls to prospective farming customers and businesses Build partnerships with agri-equipment dealers, land agents, and related professionals Identify growth opportunities within your assigned agricultural territory Requirements Proven experience working in an agricultural role with direct customer contact Strong financial and commercial acumen relevant to the farming sector Excellent relationship management and communication skills Ability to work independently from a home office environment Willingness to travel regularly across your region Track record of building and maintaining professional networks How to Apply If you are passionate about agriculture and possess the skills and experience required to excel in this role, please do apply. If you'd be keen to have a conversation further before applying then please drop me an email on or call me on .
Feb 11, 2026
Full time
Our client is a specialist agricultural finance provider supporting the British farming community with tailored funding solutions. They're seeking an experienced Regional Sales Manager to build relationships, manage borrowers, and grow their presence across a defined region. Position Overview You'll manage a regional territory from your home office, overseeing existing borrower relationships whilst developing new business opportunities. Working independently, you'll build strong connections with farmers, agri-equipment dealers, land agents, accountants, and surveyors to expand the company's reach and impact within the agricultural sector. Responsibilities Manage and nurture relationships with existing borrowers across your region Develop new business relationships with agricultural professionals and industry contacts Conduct outbound calls to prospective farming customers and businesses Build partnerships with agri-equipment dealers, land agents, and related professionals Identify growth opportunities within your assigned agricultural territory Requirements Proven experience working in an agricultural role with direct customer contact Strong financial and commercial acumen relevant to the farming sector Excellent relationship management and communication skills Ability to work independently from a home office environment Willingness to travel regularly across your region Track record of building and maintaining professional networks How to Apply If you are passionate about agriculture and possess the skills and experience required to excel in this role, please do apply. If you'd be keen to have a conversation further before applying then please drop me an email on or call me on .
Sales Support Specialist Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations making things happen for customers every day? We re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience. The Role As a Sales Support Specialist, you ll own the end-to-end order journey from initial order processing through to delivery and aftersales support. You ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally. Order Management Process customer orders accurately and on time Monitor service failures, identify root causes, and suggest improvements Support sales targets by maintaining high service levels Place orders with supply chain partners when required Keep customer portals accurate and up to date Customer Support Handle daily enquiries and complaints via phone and email Acknowledge and confirm orders clearly and promptly Proactively advise customers of shortages, delays, and revised availability Log, track, and resolve all customer queries efficiently Stock & Delivery Coordination Liaise with Operations to gather stock data and share insights internally and externally Support stock allocation and delivery planning with logistics partners Ensure realistic lead times to meet deadlines and control costs Administration & Reporting Maintain customer accounts and master data Prepare reports on complaints and service performance Support the Team Leader or Manager with administrative tasks Performance & Collaboration Maintain an exceptional customer service level Share weekly service updates with internal teams and customers Communicate daily with customers on service-related matters Collaborate cross-functionally and contribute to projects and performance reviews What We re Looking For 5+ years experience delivering high-quality B2B customer service Strong background in logistics and international shipping , including post-Brexit documentation and customs processes Degree-level education or equivalent professional experience Solid understanding of order processing and OTC workflows Advanced skills in Microsoft Office and ERP systems Excellent written and verbal communication skills, with a sharp eye for detail and a proactive, solutions-focused approach
Feb 10, 2026
Full time
Sales Support Specialist Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations making things happen for customers every day? We re looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience. The Role As a Sales Support Specialist, you ll own the end-to-end order journey from initial order processing through to delivery and aftersales support. You ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally. Order Management Process customer orders accurately and on time Monitor service failures, identify root causes, and suggest improvements Support sales targets by maintaining high service levels Place orders with supply chain partners when required Keep customer portals accurate and up to date Customer Support Handle daily enquiries and complaints via phone and email Acknowledge and confirm orders clearly and promptly Proactively advise customers of shortages, delays, and revised availability Log, track, and resolve all customer queries efficiently Stock & Delivery Coordination Liaise with Operations to gather stock data and share insights internally and externally Support stock allocation and delivery planning with logistics partners Ensure realistic lead times to meet deadlines and control costs Administration & Reporting Maintain customer accounts and master data Prepare reports on complaints and service performance Support the Team Leader or Manager with administrative tasks Performance & Collaboration Maintain an exceptional customer service level Share weekly service updates with internal teams and customers Communicate daily with customers on service-related matters Collaborate cross-functionally and contribute to projects and performance reviews What We re Looking For 5+ years experience delivering high-quality B2B customer service Strong background in logistics and international shipping , including post-Brexit documentation and customs processes Degree-level education or equivalent professional experience Solid understanding of order processing and OTC workflows Advanced skills in Microsoft Office and ERP systems Excellent written and verbal communication skills, with a sharp eye for detail and a proactive, solutions-focused approach
A global manufacturing company is seeking an experienced and motivated Area Sales Manager to drive further growth across the East Midlands and North East regions . As the company continues to expand its footprint in the UK, they are looking for a proactive sales professional with strong experience in the pumps industry who can help accelerate their success and build long-term customer relationships. Duties and responsibilities: Manage and develop existing customers and distribution network within territory Seek new opportunities and customers Create end user enquiries to channel through dealer network Sell 1ph & 3ph pumps into hire / construction / infrastructure/ mining & quarrying markets Requirements: Minimum 2 years of proven sales experience within the pumps industry, ideally selling into construction, mining, quarrying, or other sectors Experienced in Territory Management and maintaining / growing customer accounts Solid technical understanding of 3-phase pumps Knowledge of Markets related to dewatering and contractor pumps Full UK driving licence (company car provided) Willingness to attend trade shows, occasional overnight stays, and travel overseas for product training and H/Q visits Location: Home-based role (candidates can reside anywhere within the East Midlands or North East)
Feb 09, 2026
Full time
A global manufacturing company is seeking an experienced and motivated Area Sales Manager to drive further growth across the East Midlands and North East regions . As the company continues to expand its footprint in the UK, they are looking for a proactive sales professional with strong experience in the pumps industry who can help accelerate their success and build long-term customer relationships. Duties and responsibilities: Manage and develop existing customers and distribution network within territory Seek new opportunities and customers Create end user enquiries to channel through dealer network Sell 1ph & 3ph pumps into hire / construction / infrastructure/ mining & quarrying markets Requirements: Minimum 2 years of proven sales experience within the pumps industry, ideally selling into construction, mining, quarrying, or other sectors Experienced in Territory Management and maintaining / growing customer accounts Solid technical understanding of 3-phase pumps Knowledge of Markets related to dewatering and contractor pumps Full UK driving licence (company car provided) Willingness to attend trade shows, occasional overnight stays, and travel overseas for product training and H/Q visits Location: Home-based role (candidates can reside anywhere within the East Midlands or North East)
Resideo Technologies Inc.
Nottingham, Nottinghamshire
Job Description ADI now have the opportunity for an Assistant Store Manager to join our Nottingham Store. We are looking for candidates that have passion and drive to deliver outstanding customer service and can inspire and lead the team with the support of the Store Manager. Job Duties: Build customer relationships to support achievement of sales and profit targets Develop new customer accounts and lapsed accounts Pricing of customer enquiries and working with suppliers to obtain support where required Following up on quotes and turning into confirmed sales Continuously improving customer experience Proactively identify, target, chase and secure new business opportunities Support Branch Manager in delivery of key KPIs for your branch Serving customers on the trade counter and answering the phone Branch administration Controlling stock General warehouse duties Supporting the management of the team through training and development YOU MUST HAVE: Proven professional experience in a similar sales position ideally from B2B product background or another wholesale distributor. We will equally consider candidates with backgrounds in Trade, Retail and other sectors. Experience dealing with customers in a target driven environment. Management/Supervisory experience WE VALUE: Excellent leadership and management skills Highly motivated and proactive approach Ambitious with a desire to achieve targets Industry knowledge is advantageous What's In It For You: Quarterly Bonus Opportunity to progress within a global business Monday to Friday and no weekends About Us Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast growing, purpose driven industry. Learn more at . At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please useContact Us form for assistance. Job Info Job Identification 17284 Job Category Inside Sales Posting Date 11/14/2025, 01:44 PM Job Schedule Full time Business ADI Global Distribution Hiring Salary Range At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.
Feb 08, 2026
Full time
Job Description ADI now have the opportunity for an Assistant Store Manager to join our Nottingham Store. We are looking for candidates that have passion and drive to deliver outstanding customer service and can inspire and lead the team with the support of the Store Manager. Job Duties: Build customer relationships to support achievement of sales and profit targets Develop new customer accounts and lapsed accounts Pricing of customer enquiries and working with suppliers to obtain support where required Following up on quotes and turning into confirmed sales Continuously improving customer experience Proactively identify, target, chase and secure new business opportunities Support Branch Manager in delivery of key KPIs for your branch Serving customers on the trade counter and answering the phone Branch administration Controlling stock General warehouse duties Supporting the management of the team through training and development YOU MUST HAVE: Proven professional experience in a similar sales position ideally from B2B product background or another wholesale distributor. We will equally consider candidates with backgrounds in Trade, Retail and other sectors. Experience dealing with customers in a target driven environment. Management/Supervisory experience WE VALUE: Excellent leadership and management skills Highly motivated and proactive approach Ambitious with a desire to achieve targets Industry knowledge is advantageous What's In It For You: Quarterly Bonus Opportunity to progress within a global business Monday to Friday and no weekends About Us Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast growing, purpose driven industry. Learn more at . At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please useContact Us form for assistance. Job Info Job Identification 17284 Job Category Inside Sales Posting Date 11/14/2025, 01:44 PM Job Schedule Full time Business ADI Global Distribution Hiring Salary Range At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.
Overview General Manager - Wokingham - Basic Salary - £60,000 - OTE - £93,000 (uncapped) - Company Car - Extensive Benefits Package. Our client, a busy franchised dealership, in Wokingham has the requirement for an experienced General Manager / Head of Business to lead their successful dealership team. This role requires someone with a stable and proven history in the General Manager/Head Of Business role within a main franchise car dealership. Responsibilities Provide leadership & coaching to your dealership team Communicate vision and goals Oversee recruitment and retention of staff Agree standards and the performance required Conduct monthly appraisals/reviews with line managers Install, monitor, and maintain processes Provide, maintain, and ensure Excellent Customer Service is delivered at all times Achieve profit and volume objectives against budget Monitor and review each department's financial performance Conduct monthly Accounts Reviews with line managers Work with Dealership Accountant to examine accounts, operating controls, composite etc Maintain financial controls to operate within expense budget Develop and support marketing campaigns Examine and control Weekly/Monthly debtors Review sales volumes, pricing policy, discounts, parts pricing and labour rates Build and manage relationships with manufacturer and suppliers Health & Safety and Site Security Monitor, understand and use best practice to achieve Group KPI's Experience, Skills & Qualifications Essential Requirements: Minimum of 2 years General Manager / Head of Business / GSM experience Franchised Dealership Experience Full UK Driving Licence Remuneration & Benefits Basic Salary of £60,000 On Target Earnings of £93,000(uncapped) Company Car Extensive Benefits Package
Feb 08, 2026
Full time
Overview General Manager - Wokingham - Basic Salary - £60,000 - OTE - £93,000 (uncapped) - Company Car - Extensive Benefits Package. Our client, a busy franchised dealership, in Wokingham has the requirement for an experienced General Manager / Head of Business to lead their successful dealership team. This role requires someone with a stable and proven history in the General Manager/Head Of Business role within a main franchise car dealership. Responsibilities Provide leadership & coaching to your dealership team Communicate vision and goals Oversee recruitment and retention of staff Agree standards and the performance required Conduct monthly appraisals/reviews with line managers Install, monitor, and maintain processes Provide, maintain, and ensure Excellent Customer Service is delivered at all times Achieve profit and volume objectives against budget Monitor and review each department's financial performance Conduct monthly Accounts Reviews with line managers Work with Dealership Accountant to examine accounts, operating controls, composite etc Maintain financial controls to operate within expense budget Develop and support marketing campaigns Examine and control Weekly/Monthly debtors Review sales volumes, pricing policy, discounts, parts pricing and labour rates Build and manage relationships with manufacturer and suppliers Health & Safety and Site Security Monitor, understand and use best practice to achieve Group KPI's Experience, Skills & Qualifications Essential Requirements: Minimum of 2 years General Manager / Head of Business / GSM experience Franchised Dealership Experience Full UK Driving Licence Remuneration & Benefits Basic Salary of £60,000 On Target Earnings of £93,000(uncapped) Company Car Extensive Benefits Package
A global manufacturing company is seeking an experienced and motivated Area Sales Manager to drive further growth across the East Midlands and North East regions. As the company continues to expand its footprint in the UK, they are looking for a proactive sales professional with strong experience in the pumps industry who can help accelerate their success and build long-term customer relationships. Duties and responsibilities: Manage and develop existing customers and distribution network within territory Seek new opportunities and customers Create end user enquiries to channel through dealer network Sell 1ph & 3ph pumps into hire / construction / infrastructure/ mining & quarrying markets Requirements: Minimum 2 years of proven sales experience within the pumps industry, ideally selling into construction, mining, quarrying, or other sectors Experienced in Territory Management and maintaining / growing customer accounts Solid technical understanding of 3-phase pumps Knowledge of Markets related to dewatering and contractor pumps Full UK driving licence (company car provided) Willingness to attend trade shows, occasional overnight stays, and travel overseas for product training and H/Q visits Location: Home-based role (candidates can reside anywhere within the East Midlands or North East)
Feb 07, 2026
Full time
A global manufacturing company is seeking an experienced and motivated Area Sales Manager to drive further growth across the East Midlands and North East regions. As the company continues to expand its footprint in the UK, they are looking for a proactive sales professional with strong experience in the pumps industry who can help accelerate their success and build long-term customer relationships. Duties and responsibilities: Manage and develop existing customers and distribution network within territory Seek new opportunities and customers Create end user enquiries to channel through dealer network Sell 1ph & 3ph pumps into hire / construction / infrastructure/ mining & quarrying markets Requirements: Minimum 2 years of proven sales experience within the pumps industry, ideally selling into construction, mining, quarrying, or other sectors Experienced in Territory Management and maintaining / growing customer accounts Solid technical understanding of 3-phase pumps Knowledge of Markets related to dewatering and contractor pumps Full UK driving licence (company car provided) Willingness to attend trade shows, occasional overnight stays, and travel overseas for product training and H/Q visits Location: Home-based role (candidates can reside anywhere within the East Midlands or North East)
Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role Delivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We are looking for a Customer Success Manager to join our Customer Success team in the UK. This is a post-sales role with full portfolio ownership: you'll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our European portfolio. You'll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You'll own and impact the customer relationship, working closely with multiple departments to support our scaling growth in the UK region and beyond. Please note that we can only consider candidates located in London or close by, since the role involves meeting clients in person. What you will do Research and study new clients to identify their expected value from the product and future potential growth opportunities Conduct kick-off (onboarding) trainings for new clients Manage a portfolio of roughly 100 accounts - including 30% high-touch - with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey Execute renewals and expansions proactively, based on account usage, growth potential, and business insights Conduct exit interviews with churned clients Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activities What you bring Full professional proficiency in English (C1) At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively Experience driving MRR/ARR growth through renewals, upsells, or cross-sells Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) Customer-driven personality with empathetic and emotional intelligence skills Excellent communication, interpersonal, and presentation skills Nice to have Fluency in another European language Familiarity with data rooms, board portals, or secure collaboration tools Experience in sales Our assessment process Screening call with the Talent Acquisition Specialist ( 45 mins) Competency-based interview with the Talent Acquisition Specialist (60 mins) Roleplay with the Hiring Manager (45 mins) Hiring Manager interview (60 mins) What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best work Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage Individual IT budget for extra equipment Top-tier tech and AI-powered tools For your growth Access to Ideals Academy with numerous courses Investment in external learning and development activities Guidance in Personal Development Plan creation Professional literature and subscriptions coverage Support of your passion as a speaker or writer Internal talent mobility opportunities For your well-being Tailored Wellness Package (1500 GBP/a year) for health-related activities Funding for sports competitions Paid health-related time-off 25 business days of annual leave NEST pension program contribution Extra perks Team-building offline and online events Budget for meetups with your local team Generous internal referral program Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. Discover more. Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
Feb 06, 2026
Full time
Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role Delivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We are looking for a Customer Success Manager to join our Customer Success team in the UK. This is a post-sales role with full portfolio ownership: you'll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our European portfolio. You'll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You'll own and impact the customer relationship, working closely with multiple departments to support our scaling growth in the UK region and beyond. Please note that we can only consider candidates located in London or close by, since the role involves meeting clients in person. What you will do Research and study new clients to identify their expected value from the product and future potential growth opportunities Conduct kick-off (onboarding) trainings for new clients Manage a portfolio of roughly 100 accounts - including 30% high-touch - with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey Execute renewals and expansions proactively, based on account usage, growth potential, and business insights Conduct exit interviews with churned clients Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activities What you bring Full professional proficiency in English (C1) At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively Experience driving MRR/ARR growth through renewals, upsells, or cross-sells Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) Customer-driven personality with empathetic and emotional intelligence skills Excellent communication, interpersonal, and presentation skills Nice to have Fluency in another European language Familiarity with data rooms, board portals, or secure collaboration tools Experience in sales Our assessment process Screening call with the Talent Acquisition Specialist ( 45 mins) Competency-based interview with the Talent Acquisition Specialist (60 mins) Roleplay with the Hiring Manager (45 mins) Hiring Manager interview (60 mins) What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best work Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage Individual IT budget for extra equipment Top-tier tech and AI-powered tools For your growth Access to Ideals Academy with numerous courses Investment in external learning and development activities Guidance in Personal Development Plan creation Professional literature and subscriptions coverage Support of your passion as a speaker or writer Internal talent mobility opportunities For your well-being Tailored Wellness Package (1500 GBP/a year) for health-related activities Funding for sports competitions Paid health-related time-off 25 business days of annual leave NEST pension program contribution Extra perks Team-building offline and online events Budget for meetups with your local team Generous internal referral program Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. Discover more. Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Feb 04, 2026
Full time
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Are you a retail professional with a passion for leading high performing teams and driving exceptional customer experiences? We are currently seeking a dynamic and customer oriented Store Manager to lead our Solihull Experience Centre. The Miele brand is synonymous with quality design & innovation, and in our elegantly designed store we curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service. Our Experience Centre forges the link between dealers, consumers, and Miele by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers whether they are designing an entirely new kitchen or dropping in for accessories. We run immersive and exciting in store events bringing retail theatre alive for our clientele and partners so that they can experience all the lifestyle benefits of our products, as part of their individual customer journey. In this role you will be Leading the team to deliver a best in class brand and sales experience to both consumers and partners, you will take charge of the overall performance and profitability of the business operation while ensuring consistent alignment with the company culture, style and sophistication. You will build relationships with clients and local partners ensuring a strong network of business development opportunities. Working alongside our partnerships team, you will design and deliver engaging events for our future customers, forming a large part of your role. Responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution. The store manager will be heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store. A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury sector. Demonstrating success by driving sales, managing teams, and delivering an exceptional customer experience. What will it take to succeed Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, retail theatre and consultative selling. You will understand the expectations and preferences of luxury clientele, have the willingness to go above and beyond to impress, while always keeping an eye on the sales metrics. You will be a proven and capable people leader with a track record of motivating and developing employees, creating succession plans and managing inline with the cultural ambitions of the Miele Own Retail business. Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance, ensuring the consumer is placed at the heart of everything we do. A natural salesperson and both confident and capable when dealing with new and challenging situations, you will bring an ability to form relationships with local businesses and high net worth individuals, previous experience in luxury retail is essential. You will be proactive and adaptable to change with excellent planning, organisation and time management skills. What can we offer you? We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE up to £60,000 - £65,000 (this includes maximum bonus earning potential and allowances, with a base salary of between £45,000 - £50,000 based on experience). We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation. If you have the experience outlined above and are excited about leading our Solihull Experience Centre and can bring energy and commitment to the team, this could be the place for you. If you want to join us and further your career, apply to us in full, telling us "Why Miele" and "Why you!" Find out more about working at Miele in retail
Feb 04, 2026
Full time
Are you a retail professional with a passion for leading high performing teams and driving exceptional customer experiences? We are currently seeking a dynamic and customer oriented Store Manager to lead our Solihull Experience Centre. The Miele brand is synonymous with quality design & innovation, and in our elegantly designed store we curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service. Our Experience Centre forges the link between dealers, consumers, and Miele by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers whether they are designing an entirely new kitchen or dropping in for accessories. We run immersive and exciting in store events bringing retail theatre alive for our clientele and partners so that they can experience all the lifestyle benefits of our products, as part of their individual customer journey. In this role you will be Leading the team to deliver a best in class brand and sales experience to both consumers and partners, you will take charge of the overall performance and profitability of the business operation while ensuring consistent alignment with the company culture, style and sophistication. You will build relationships with clients and local partners ensuring a strong network of business development opportunities. Working alongside our partnerships team, you will design and deliver engaging events for our future customers, forming a large part of your role. Responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution. The store manager will be heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store. A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury sector. Demonstrating success by driving sales, managing teams, and delivering an exceptional customer experience. What will it take to succeed Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, retail theatre and consultative selling. You will understand the expectations and preferences of luxury clientele, have the willingness to go above and beyond to impress, while always keeping an eye on the sales metrics. You will be a proven and capable people leader with a track record of motivating and developing employees, creating succession plans and managing inline with the cultural ambitions of the Miele Own Retail business. Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance, ensuring the consumer is placed at the heart of everything we do. A natural salesperson and both confident and capable when dealing with new and challenging situations, you will bring an ability to form relationships with local businesses and high net worth individuals, previous experience in luxury retail is essential. You will be proactive and adaptable to change with excellent planning, organisation and time management skills. What can we offer you? We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE up to £60,000 - £65,000 (this includes maximum bonus earning potential and allowances, with a base salary of between £45,000 - £50,000 based on experience). We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation. If you have the experience outlined above and are excited about leading our Solihull Experience Centre and can bring energy and commitment to the team, this could be the place for you. If you want to join us and further your career, apply to us in full, telling us "Why Miele" and "Why you!" Find out more about working at Miele in retail
Dealer Network Operations Manager Are YOU an experienced Dealer Network Operations Manager with a deep understanding of automotive retail networks? Do you thrive in field-based roles where you can influence, optimise, and elevate dealer performance at scale? This is a standout opportunity for a Dealer Network Operations Manager to step into a high-impact role within a fast-growing automotive challenger that is pushing hard for market share in the UK. This Dealer Network Operations Manager role sits at the centre of a business moving at speed. With bold ambitions, strong technical foundations, and a clear plan to scale aggressively through 2026, the organisation is investing heavily in its UK dealer network. Growth in the market is fierce, expectations are high, and the Dealer Network Operations Manager will be instrumental in ensuring the network operates at peak effectiveness as volumes grow and standards rise. Please ensure your CV clearly highlights any automotive, OEM, or dealer-network experience, as this will be a key focus during the screening and interview process. The Client My client has entered the UK automotive market with serious intent. Innovation is not a buzzword here - it is embedded into how the business operates, how decisions are made, and how quickly the organisation adapts. With ambitious expansion plans and a rapidly growing dealer footprint, this is a brand that rewards pace, accountability, and results. For the right Dealer Network Operations Manager , this offers visibility, influence, and the chance to help shape a network during a critical growth phase. The Role The Dealer Network Operations Manager is responsible for driving operational excellence and commercial performance across the UK dealer network. Working closely with senior sales and network leadership, the Dealer Network Operations Manager will help define network strategy, set clear objectives, and ensure KPIs are embedded, monitored, and continuously improved. A key component of the Dealer Network Operations Manager position is ownership of the sales training and capability agenda. You will lead a small team of sales trainers, ensuring that training programmes, incentives, and operational initiatives directly support network performance and strategic goals. This role is well suited to a Dealer Network Operations Manager who is comfortable managing multiple priorities, operating autonomously in the field, and taking initiative in a fast-evolving, high-growth environment. Salary: 65,000 - 80,000 (depending on experience) + benefits Work Style: Field-based Start Date: ASAP Location: Nationwide UK travel with occasional trips to HQ in London Key Responsibilities Take ownership of core dealer performance levers, including margin structures, scorecards, and escalation processes Translate network and sales strategy into clear, actionable guidance for retailers via digital communication, webinars, and in-person engagement Analyse dealer performance reports to identify gaps, opportunities, and financial upside, converting insight into structured improvement plans Deliver accurate and timely performance reporting for senior stakeholders across the UK business Produce monthly network updates tracking progress against key objectives and operational priorities Regularly review KPIs to ensure they remain relevant as the network scales Act as the main point of contact for key suppliers, overseeing tenders and contract renewals Lead and develop a team of three sales trainers, setting objectives, reviewing performance, and reporting outcomes to senior management Visit key dealer partners to reinforce strategy, assess operational standards, and gather feedback from the network Support additional projects and initiatives as required by senior leadership Candidate Profile Minimum 5 years' experience within an automotive OEM environment, ideally in a dealer-facing or network operations role Strong understanding of franchised dealer operations and performance drivers Proven ability to build effective relationships across dealer groups and internal stakeholders Experience managing external suppliers and third-party partners Demonstrated people leadership skills with experience leading and developing teams Agile and adaptable, comfortable shifting priorities in a fast-paced environment Highly analytical, with strong capability in Microsoft Excel and PowerPoint Resilient under pressure, proactive, and confident taking ownership without close supervision English required as a working language Willingness to travel extensively across the UK
Jan 31, 2026
Full time
Dealer Network Operations Manager Are YOU an experienced Dealer Network Operations Manager with a deep understanding of automotive retail networks? Do you thrive in field-based roles where you can influence, optimise, and elevate dealer performance at scale? This is a standout opportunity for a Dealer Network Operations Manager to step into a high-impact role within a fast-growing automotive challenger that is pushing hard for market share in the UK. This Dealer Network Operations Manager role sits at the centre of a business moving at speed. With bold ambitions, strong technical foundations, and a clear plan to scale aggressively through 2026, the organisation is investing heavily in its UK dealer network. Growth in the market is fierce, expectations are high, and the Dealer Network Operations Manager will be instrumental in ensuring the network operates at peak effectiveness as volumes grow and standards rise. Please ensure your CV clearly highlights any automotive, OEM, or dealer-network experience, as this will be a key focus during the screening and interview process. The Client My client has entered the UK automotive market with serious intent. Innovation is not a buzzword here - it is embedded into how the business operates, how decisions are made, and how quickly the organisation adapts. With ambitious expansion plans and a rapidly growing dealer footprint, this is a brand that rewards pace, accountability, and results. For the right Dealer Network Operations Manager , this offers visibility, influence, and the chance to help shape a network during a critical growth phase. The Role The Dealer Network Operations Manager is responsible for driving operational excellence and commercial performance across the UK dealer network. Working closely with senior sales and network leadership, the Dealer Network Operations Manager will help define network strategy, set clear objectives, and ensure KPIs are embedded, monitored, and continuously improved. A key component of the Dealer Network Operations Manager position is ownership of the sales training and capability agenda. You will lead a small team of sales trainers, ensuring that training programmes, incentives, and operational initiatives directly support network performance and strategic goals. This role is well suited to a Dealer Network Operations Manager who is comfortable managing multiple priorities, operating autonomously in the field, and taking initiative in a fast-evolving, high-growth environment. Salary: 65,000 - 80,000 (depending on experience) + benefits Work Style: Field-based Start Date: ASAP Location: Nationwide UK travel with occasional trips to HQ in London Key Responsibilities Take ownership of core dealer performance levers, including margin structures, scorecards, and escalation processes Translate network and sales strategy into clear, actionable guidance for retailers via digital communication, webinars, and in-person engagement Analyse dealer performance reports to identify gaps, opportunities, and financial upside, converting insight into structured improvement plans Deliver accurate and timely performance reporting for senior stakeholders across the UK business Produce monthly network updates tracking progress against key objectives and operational priorities Regularly review KPIs to ensure they remain relevant as the network scales Act as the main point of contact for key suppliers, overseeing tenders and contract renewals Lead and develop a team of three sales trainers, setting objectives, reviewing performance, and reporting outcomes to senior management Visit key dealer partners to reinforce strategy, assess operational standards, and gather feedback from the network Support additional projects and initiatives as required by senior leadership Candidate Profile Minimum 5 years' experience within an automotive OEM environment, ideally in a dealer-facing or network operations role Strong understanding of franchised dealer operations and performance drivers Proven ability to build effective relationships across dealer groups and internal stakeholders Experience managing external suppliers and third-party partners Demonstrated people leadership skills with experience leading and developing teams Agile and adaptable, comfortable shifting priorities in a fast-paced environment Highly analytical, with strong capability in Microsoft Excel and PowerPoint Resilient under pressure, proactive, and confident taking ownership without close supervision English required as a working language Willingness to travel extensively across the UK
Dealer Account Manager Needed in Stratford-upon-Avon area Salary up to 35,000 + bonus Realistic OTE circa 42,000 (uncapped) Industry leader within automotive performance & tuning Comprehensive benefits and professional development Our client, a respected leader in the automotive services industry, is looking for a dedicated and driven Dealer Account Manager to join their team. The successful candidate will be responsible for onboarding new accounts, supporting sales, and managing relationships with existing dealers. This role is vital for fostering positive relationships and revitalising underperforming accounts. What's in it for you? For your hard work as a Dealer Account Manager, our client is offering: Competitive salary package with performance-based incentives and uncapped commission structure Opportunities for career growth and professional development Comprehensive benefits package including pension and paid leave Opportunity to work for industry leader in performance & tuning specialists Access to specialised training and technical courses What you'll be doing as a Dealer Account Manager with our Client: Managing and supporting the sale of tools, licenses, subscriptions, and credits Developing and maintaining positive relationships with existing dealers Identifying and pursuing new business opportunities within the market Producing dealer productivity reports and developing strategies to support underperforming accounts Conducting dealer demonstrations and enterprise presentations both in person and online Hosting visiting dealers and ensuring a positive experience Administering dealer contracts and maintaining accurate records Managing dealer software license renewals and performance reporting Upselling equipment and proactively offering promotions when available Logging, managing, and resolving any dealer-related concerns or complaints Using and maintaining the CRM system for effective account management Packing and shipping tools, equipment, and ancillaries, including ECUs Supporting sales for technical training courses and providing ongoing support to students What's required from you? Our client expects from their Dealer Account Manager: Strong sales and customer care skills with experience in account management Proficiency in MS Office packages, ZOHO Books, and ZOHO CRMPlus Excellent communication and interpersonal skills Ability to manage time effectively and maintain strong organisational skills If this Dealer Account Manager job interests you and you would like to know more about it, or other Automotive Jobs in Worcestershire, please contact Billy Peasgood at Perfect Placement UK Ltd. Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive recruiters today to see how we can help with your Motor Trade Job search.
Jan 31, 2026
Full time
Dealer Account Manager Needed in Stratford-upon-Avon area Salary up to 35,000 + bonus Realistic OTE circa 42,000 (uncapped) Industry leader within automotive performance & tuning Comprehensive benefits and professional development Our client, a respected leader in the automotive services industry, is looking for a dedicated and driven Dealer Account Manager to join their team. The successful candidate will be responsible for onboarding new accounts, supporting sales, and managing relationships with existing dealers. This role is vital for fostering positive relationships and revitalising underperforming accounts. What's in it for you? For your hard work as a Dealer Account Manager, our client is offering: Competitive salary package with performance-based incentives and uncapped commission structure Opportunities for career growth and professional development Comprehensive benefits package including pension and paid leave Opportunity to work for industry leader in performance & tuning specialists Access to specialised training and technical courses What you'll be doing as a Dealer Account Manager with our Client: Managing and supporting the sale of tools, licenses, subscriptions, and credits Developing and maintaining positive relationships with existing dealers Identifying and pursuing new business opportunities within the market Producing dealer productivity reports and developing strategies to support underperforming accounts Conducting dealer demonstrations and enterprise presentations both in person and online Hosting visiting dealers and ensuring a positive experience Administering dealer contracts and maintaining accurate records Managing dealer software license renewals and performance reporting Upselling equipment and proactively offering promotions when available Logging, managing, and resolving any dealer-related concerns or complaints Using and maintaining the CRM system for effective account management Packing and shipping tools, equipment, and ancillaries, including ECUs Supporting sales for technical training courses and providing ongoing support to students What's required from you? Our client expects from their Dealer Account Manager: Strong sales and customer care skills with experience in account management Proficiency in MS Office packages, ZOHO Books, and ZOHO CRMPlus Excellent communication and interpersonal skills Ability to manage time effectively and maintain strong organisational skills If this Dealer Account Manager job interests you and you would like to know more about it, or other Automotive Jobs in Worcestershire, please contact Billy Peasgood at Perfect Placement UK Ltd. Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive recruiters today to see how we can help with your Motor Trade Job search.
