16 jobs found

Assistant Network Manager / 2nd Line Technician Reigate - Onsite in School. 30k - 33k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Are you passionate about technology? Do you thrive in a dynamic environment where innovation is key? Are you looking for an opportunity that can elevate your IT career? We are currently looking for an enthusiastic IT Technician to join our busy team in Westerham - TN16. As an IT Technician, you will play a vital role in supporting our IT infrastructure, catering to both local and remote users across our EMEAA operations. Your responsibilities will include managing helpdesk queries, maintaining IT systems, and documenting processes to ensure seamless day-to-day IT operations. You will be integral in troubleshooting issues, implementing solutions, and educating users on new technologies, making a significant impact on our team's effectiveness and efficiency. Hours of Work: This is a permanent, full-time position. IT Technician Requirements: Experience with Microsoft Server (install, AD, remote admin, configuration, security) Basic knowledge of networking and switch configuration Experience with Windows 10/11 and the Microsoft 365 suite (including Teams) Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems Excellent problem-solving skills and a proactive, solutions-focused mindset Ability to multitask and remain calm under pressure Two or more years of relevant education (ideally in Computer Science) Two or more years of experience in a similar IT support role Strong communication and interpersonal skills to support users at all levelsIT Technician Benefits: 33 days holiday (inclusive of Bank Holidays) Annual Incentive Plan Bonus Structure Health & Wellbeing Programme + Health Cash Plan Life Assurance & Pension Plan Flexible Working Model Employee Assistance Programme High Street Reward Scheme Eye Care Support for Frequent Screen Users Refer a Friend Programme Free Parking Employee Recognition ProgrammeMeet the Organisation: Who We Are and What We Do Fortune Brands Innovations is a US-based company listed on the New York Stock Exchange, renowned for our diverse portfolio of high-quality kitchen and bathroom brands. Our commitment to design, innovation, and craftsmanship is reflected in the exceptional products we deliver. With over 600 dedicated employees and a new state-of-the-art facility at the i54 Business Park in Wolverhampton, we're excited to continue expanding our influence in the industry. If you think you are suitable for this IT Technician role, please apply now! Don t miss the chance to be part of a team that s shaping the future of technology in the home improvement sector!

We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking Job Types: Full-time, Permanent

IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.

OLG Recruitment are currently recruiting for a Senior Estates Officer to work full time based in Grimsby. This is a full time permanent role. You will need to have the ability to undertake on-call duties in a directorate Rota. Experience & Attainments: To assist the Senior Estates Manager in providing effective site leadership for Estates & Facilities services staff in Back Log Capital Projects and Maintenance Services, supported by performance management arrangements and encourage team working. To manage and control the Engineering and Building Estates teams also external contractors employed by the Organisation Technicians. Craftsmen, Maintenance Assistants and Contract Labour Specialist knowledge across a wide range of disciplines will be required. To manage the routine day to day requests for Engineering and Building assistance and analysing and implementing effective solutions. To act as expert in respective fields to make judgements when necessary that may conflict and or contradict external expert opinion whilst at all times protecting the interest of the trust and its infrastructures. Communicating with various departmental, staff, managers and directors as well as external contractors and consultants in order to advise of; expected completion time, advising of delays, arranging access for work and providing technical/ financial/ advice/ support in areas of expertise in respect of routine day to day issues. To use the departments software packages to schedule, plan and prioritise staff/department workloads. Using the Helpdesk to allocate resources (manpower and materials) in such a way that estates department key performance indicators (KPI s) are achieved. Planning and implementing planned preventative maintenance programmes for all areas of the hospital including patient sensitive areas such as operating theatres, aseptic suites, ITU, HDU, POCCU & CCU etc. This work also includes the revalidation plant performance against initial design figures. Amending set programmes, as necessary to meet the service needs of the hospital. Producing and implementing procedure documentation. To ensure a fast and effective response to breakdowns in accordance with key performance indicators (KPI s) are achieved. To provide technical advice and liaise with Estates Managers, Ward Managers/Sisters Departmental Heads, Risk Management, users and clients at all levels. To liaise with Statutory Regulators, Consultants, Fire Brigade, Contractors and Company representatives external to the Organisation. Acting as competent / authorised or test person within areas of specialised knowledge maintaining this knowledge through regular refresher training. Also using appropriate specialist test and calibration equipment as is necessary to obtain results and achieve required performances from these services. • Producing reports for backlog maintenance, site infrastructure upgrades to take into account long term growth and progressive plant degradation from which recommendations are formulated. To establish and maintain quality systems to ensure work is carried out efficiently and effectively to current standards and codes of practice and compliance. To comply with Statutory Health and Safety Regulations and other relevant requirements for a safe working environment, and to carry out Health and Safety Risk Assessments as and when required. Responsible for policy and procedure implementation within service area and undertake technical surveys. Complies with trusts Standing Orders and Standard Financial Instructions for the procurement of engineering services, plant and equipment. To be responsible for satisfactory time keeping, conduct of staff and to maintain discipline. Undertake staff appraisals and ensure staff records are kept relating to holiday and sickness. Checking of staff time sheets. General reporting and management of sickness absence of the Estates team. To proactively plan, schedule, supervise and monitor the activities of estates department staff and ensure that the productivity and performance of these staff is maximised. To carry out any procurement, organisation or planning activities as required necessary to enable the estates department to carry out designated tasks. Interprets, assesses and implements the outcomes of technical reports from external specialists. To be prepared to respond to emergency work outside normal working hours as and when the need is required in relation to the repair and service of site wide physical assets. To be prepared to supervise work that may need to be carried outside of normal working hours. This will from time to time require you to work evenings, nights or weekends in addition to, or as alternative to your standard working hours. Flexibility is therefore an essential requirement of the position. To take part in the recruitment of trade staff and to prepare Statutory, Mandatory and basic training plans for the Engineering and Building Estates team To undertake minor projects and to ensure oversight and control of all projects are in line with Organisation Financial and Standing Orders. Post holder will be part of Estates Services on call arrangements. Act as Estates Management representative on site specific issues and project work. Develop and improve Trust policies and procedures in line with delegated specialist discipline services. To undertake additional training, as may be necessary from time to time, in order to keep pace with technological advances and changes in legislation and codes of practice. Education, Qualifications and or Equivalent experience: Good General Education A minimum qualification of a Foundation Degree, HND Engineering in Mechanical and / or Electrical Engineering Evidence of continuing Professional Development CMI/ILM level 5 or evidence or demonstrable experience

Building a sustainable tomorrow BAM FM is recruiting a Site Technician to join our team. The Site Technicians will be based at Tudor Grange Academy, Solihull and Kingshurst Academy. Available Shift Pattern: Working 40 Hours per week. Shift times to be confirmed Pay: £13.50 per Hour. Among many support services our enhanced family friendly package includes: Men s and Women s health, fertility support, maternity, paternity and shared parental leave, fostering leave, menopause support, carer leave, surrogacy and adoption support. Your mission In conjunction with common roles the technician will be multi-skilled carrying out planned preventative maintenance (PPM) and reactive maintenance in line with BAM FM HR, H&S, Quality and Environmental policies and procedures. Principle Accountabilities: • Responding to daily requests/enquiries, and resolving problems presented by Authority representatives, building users and other BAM FM staff. • Proactive and flexible approach to general site maintenance issues and porterage duties. • Deliver a high level of customer satisfaction based on speed of response and completion rates. • Development and management of ongoing and routine maintenance programs. • Provide sufficient details to enable accurate purchasing of spares and consumables via the helpdesk. • Responsible for the safe and secure storage of spare parts, materials, tools and consumables. • Ensure self-reporting of maintenance issues are reported and dealt with in a timely manner. • Providing technical support to others when requested. • Adhere to health & safety standards as per company procedures for external contractors. • Carry out risk and method statements. • To carry out daily room set-ups and porterage requests. • Manage the BMS system and run monthly reports. • Provide emergency access to the school site and out-of-hours cover for maintenance emergencies. • Any other duties as required. Who are we looking for? • Experience in working to a high level in one or more specific trade disciplines. • Ability to work both individually and as part of a team. • Ability to use own initiative. • Good communication and interpersonal skills. • Ability to meet deadlines. • Good IT skills. • Full Driving licence. • Experience of working in an educational institution would be advantageous. What s in it for you? A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary, we support further personal growth and development. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. A DBS will be required for this role.

IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent Our client is a managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. They have a new position for an experienced, enthusiastic and motivated Helpdesk Technician who is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience in network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return they offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry-recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then our client would like to hear from you. Apply today with an up-to-date CV.

Job Title: Regional Technical Service Manager Location: Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: TNS has an exciting opportunity an individual to join the TNS providing first class services in the Payments industry. The candidate will be part of a team providing Regional Technical Service Management in the Payments industry. The candidate will collaborate with both the Business and Operations Departments to ensure that Customer Satisfaction operates at optimal levels. They will ensure effective delivery of customer service/satisfaction by maintaining communications with customers and ensuring performance consistently within Service Levels. They will address customer concerns related to service delivery or support. They will assist with projects, troubleshoot issues, and work with partners and TNS global resources to achieve customer success. The RTSM will support internal customers as well and work closely with other Network Operations teams to ensure continual service improvement in the services we support. This position is ideal for individuals currently in a helpdesk or junior role who are looking to advance their careers into more specialised position focused on service excellence and continuous service improvements. Responsibilities: - Support all Global Divisions, with the mission of being the main customer advocate representing TNS Operations. - Work closely with Network Operations team to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues. - Ensure that Incident Management, Change Management and Problem Management procedures are followed consistently within customers SLA's and OLA's. - Oversee and attend weekly, monthly and quarterly customer service reviews to provide analysis of SLA performance, communicate change management activities and provide incident report briefings as required. - Support customers to bring their services into production with TNS global NOC/Support teams. - Actively seeks ideas to improve service to customers and implements change according to their feedback. - Write customer facing Incident Reports that details the events of the incident, root cause and future prevention actions. - Work closely with the Service Delivery teams to ensure that the customer is well informed of project progress and delivery milestones. - Identify and assist with implementation of new and improved operational procedures. - Be a stakeholder for ensuring Operational Readiness is completed for any new/changed implementations. - Create and manage both internal/external Service Improvement Plans and drive stakeholders to complete actions on time, escalating where necessary. - Mediate between customers and Operations, Service Delivery, Sales and Finance to resolve live production, delivery and other service issues. - Develops and maintains positive working relationships with internal and external customers - Demonstrates capacity to identify priorities for change. - Presents complex issues clearly, credibly and effectively. Personal Skills: - ITIL certified IT Professional; preferably with experience within a networking or telecom/data communication environment. - Previously worked in a Payments/Financial Markets or Telecoms related field. - Sound knowledge of Microsoft Office & Office 365 including Project, Excel, PowerPoint, Teams. - Excellent verbal and written communication skills. - Able to effectively manage multiple tasks with exceptional planning and organizational skills. - Ability to work on own initiative as well as being a Team player. - Customer champion and business focused. - Flexible approach to working hours. - Good analytical and problem-solving skills. - Experience working in a fast-paced stressful environment. - Good time management skills. - Strong and consistent attention to detail. Desired Skills/Knowledge: - Extensive industry experience may be accepted in lieu of tertiary qualifications. - Service Management associated qualifications. - Project Management Certifications such as Prince2, PMBOK. - Customer Support and/or Operations background. - System Experience of Salesforce, Remedy, Workday, SharePoint, MS Office applications, MS Teams. Qualifications: - Bachelor's Degree within Computer Science/IT/eCommerce or the equivalent experience. - Certifications such as ITIL or Six Sigma. A flexible approach to ensure cover is provided from within the department for holidays and sickness absence, or on occasion during Major Incidents to support customers. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be considered for this role. Candidates with the experience or relevant job titles of: Customer Support Advisor, Service Level Manager, Project Coordinator, Network Analyst, IT Support Technician, Incident Coordinator, Customer Service, Customer Support Analyst, Operations Analyst, IT Service Desk Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer may also be considered for this role.

A large, international engineering firm that delivers innovative, single source solutions to the Small Hydropower & High Horsepower Engine markets is looking for a Senior IT Technician to be based in their head office in Kendal. Working meticulously with their customers to ensure the very best in product design, total cost of ownership & operational excellence, their range of hydropower turbines and engine cooling pumps deliver solutions to meet the most demanding of technical specifications and environments. With international credentials earned in over 85 countries, a Royal Warrant and over 165 years of design and manufacturing experience behind them, they are small enough to be agile and responsive, whilst large enough to have the technical and engineering competence needed to be one of the world's leading brands. Key Responsibilities: Provision of 1st & 2nd line support to end users over a range of hardware and software, liaising with 3rd parties as required Implement procedures relating to security, backup, and disaster recovery Aid in maintenance and monitoring of the AV/Security provision and overall security of the IT systems Administration of MS cloud services Roll out software upgrades, patches and new applications as required Assist the Network Manager in the operation of the helpdesk service Ensure any documentation produced is to a high standard Contribute to the professional development of other members of the IT Service team Person Specification: The company is looking for an IT professional who is highly self motivated and focussed, with a keen interest and enjoyment in technology and the ability to prioritise in a high-pressure environment. Reporting to the Network & Systems Manager, you will be responsible for assisting in delivering, maintaining, and supporting technology at the business and its subsidiary companies. This is a vital and varied role providing front line support to users, maintaining systems and working towards the continuous improvement of applications and IT services to the business. The ability to present technical ideas in user-friendly language is essential. Experience of a SME manufacturing environment is desirable. Other experience/personal skills: Minimum 5 years' experience in a similar role Experience of MS o365, SharePoint, Teams administration and related Azure Exposure to Enterprise mobility management platforms (Knox, Dep, Airwatch) MS Windows 10 Desktop OS, Windows server 12-16 Veeam Availability suite Technical knowledge of PC/Laptop/Tablet, Windows/Android Benefits: Generous pension scheme 25 days annual leave, plus bank holidays Life Assurance Retailer discount benefits Sounds interesting? It is! So click APPLY to send your CV for immediate consideration. Applicants with the following job titles; IT Support Technician, Windows Support Analyst, IT Floorwalker, IT Technician, 2nd/3rd Line Engineer, 2nd/3rd Line IT Support Engineer, 2nd/3rd Line Support, 2nd/3rd Line IT Technician, 2nd/3rd Line Service Engineer, Network Engineer, Networking Engineer may also be considered for this role. IND123

Big Education is a multi academy trust as well as a social enterprise. Our mission is for as many children as possible to be offered a Big Education - one in which children can flourish through the development of head, heart and hand. The IT Support Department at the Big Education Trust is a busy and lively department supporting every aspect of the use of technology to enhance education. We are looking for an IT Technician who is passionate about integrating technology into education and doing something great with it. Our aim is for children to produce beautiful work that makes a difference to the world. To achieve this aim, we have launched and are developing new ways that technology can be used to enhance learning. We are looking for an enthusiastic individual to assist in all aspects relating to the support, care and maintenance of computing, audio visual, online services and software across all the Big Education schools in the Trust. Working closely with the IT Manager you will play a key role in supporting and shaping technology across our schools and social enterprise projects. Please see full Job Pack on the Careers page of our website for further information. Key Responsibilities To provide second and third line support for hardware, software, audio visual, photocopiers and online services via the helpdesk. To install, configure and maintain network infrastructure and server equipment. To install and configure software applications onto various systems. To set up and organise repairs and service callouts for various computing, audio visual or photocopying equipment. To help ensure systems and software are kept up to date with the latest security and feature updates. To support and coach junior members of the team to further develop their skills and knowledge To be aware of and abide by the School's health and safety procedures and policies. To undertake any other relevant duties as may reasonably be requested by the IT Manager or Senior Leadership Team Qualifications and Experience Ideally educated to Degree and/or Level 4 IT and Computing or equivalent. 2+ years of experience working within the IT sector Experience of working within an educational environment Knowledge and Skills Essential Experience working within an IT support team providing 1st and 2nd line support Experience of maintaining network infrastructure A good knowledge of Windows 7/10 and Windows Server 2012/2019 operating system environments A good knowledge of Apple iOS, iOS MDM software and Apple mobile devices Experience of MacOS and Apple computer hardware Experience of Google Workspace suite and/or Office365 Experience of Active Directory and Group Policy Management Ability to carry out basic repairs to hardware and peripherals Be aware of safety issues associated with electrical equipment Able to keep up to date with developments in IT and technology Desirable Experience of training and coaching junior colleagues Experience or knowledge of some of the following technologies: Microsoft SCCM, Microsoft Intune, Aruba Central, PaperCut, Jamf Pro Experience of web servers and cloud hosting Experience or knowledge of data integrations using APIs Experience of creating and maintaining database driven web applications Experience or knowledge of Wordpress Any relevant IT qualifications would be seen as advantageous, however a willingness to learn and develop in the role is more critical e.g. Microsoft Certified Professional (MCP), Cisco Certifications (CCNA/CCNP), Aruba Certifications (ACMP/ACDP) Clean full UK driving licence Personal Qualities Able to work independently and also within a team. Able to think strategically, develop and design systems, infrastructure and processes that are effective and reliable. An enthusiastic and approachable nature with the ability to work calmly and professionally under pressure. Able to work flexibly, adopt a "hands on" approach and respond to unplanned situations across different school sites. Open to new thinking, enjoys wrestling with big ideas and problems, questioning current systems and solutions and having the courage to improve these. Ability and willingness to quickly learn new skills on the job. Attention to detail, adherence to standards and ability to work to deadlines. The ability to develop good working relationships with all members of the School communities across the Trust. Be able to communicate well with children and young people. Understanding of safeguarding and promoting the welfare of young people. Diversity and Inclusion We believe inclusion unlocks the power of diversity, and diverse perspectives enrich our team, adding value and impact to our work. We actively encourage people from a variety of backgrounds to apply for roles within our organisation. Please reach out to us if there are any barriers preventing you from applying. How to apply Please complete the online application which can be found on our website. Application deadline is 9.00am on 7 January 2022. Disclaimer: due to the high volume of applications we receive for certain roles, we reserve the right to close a vacancy earlier than the advertised date if we have received applications that reach the criteria. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

EMCOR UK are currently offering a Full Time Permanent role for a C&I Technician to join our team at GSK Ware. Job Purpose: Provide calibration and testing service for EMCOR at GSK's Ware site. To ensure that all aspects of the calibration works and records operate effectively from initial request, through specification, to carrying out the work. Responsibilities: • Works as part of a team and is responsible for the installation, maintenance and calibration of instrumentation systems on the site. • Provision of maintenance and repair service for pneumatic and electronic instruments and advice on maintenance routines. • Provision of an installation and commissioning service on new equipment and modify existing equipment. • Advise users on correct operation and use of instruments and process control systems. • Responsible for correct implementation of routine maintenance procedures. • Can suggest modifications of instruments, systems or work methods to the calibration manager. • Identify improvements to systems and processes, working with staff to implement changes. • Develop scopes and detailed specifications to meet identified calibration requirements. • Oversee implementation of calibration activities, taking account of the impact on establishment operation and safety • Willing to work in secure and sensitive environment on an exclusively manned site. • Identify improvements to documentation and data handling systems and processes, working with the calibration manager to implement changes. • Manage the Calibration Document Library on a day-to-day basis, including document retrieval, withdrawal and returns • Maintain an effective filing system and develop reports to effectively measure and keep track of progress monitoring performance and routine activities of all tasked projects and investigations. Ensure KPI and monthly reports are completed. • Input data from calibration documentation in the Maximo CMMS in a timely manner • Implement and maintain cGMP compliant documentation systems for production area. • Maintain and update calibration procedures ensuring all updates are logged. • Manage and produce Change controls for EMCOR calibration team. • Log deviations on non-conformance systems • Ensure that equipment is sent off site for calibration in a timely manner • Audit calibration team to ensure compliance with current standard • Ensure the calibration departments compliance to regulatory commitments of the client Attend regular daily scheduled reporting meetings with the Calibration Manager to identify improvements to systems and processes, working with staff to implement changes. • Identify calibration sub-contractors, and liaise with them with respect to specifications, quotations, method statements, work programmes, and safety • Rigidly follow all Health and Safety rules and good safety practices. • Be able to communicate effectively and have flexible approach to work patterns. • Daily liaison with helpdesk administration to ensure calibration reactive & planned work orders are completed & returned within specified SLA's and KPI's. • In conjunction with the Quality Manager maintain the training matrix to ensure all staff are fully qualified for their respective tasks. • Must be willing to undertake company standard internal training workshops and work to GMP (Good Manufacturing practice), if applicable. • Respond to requests made via the "Help Desk" • Carry out task related "Risk Assessments" and maintain the records • Liaise with the help desk administrators regarding organising any out of hours or weekend working including the control of sub contractors & ensuring both site security & the client are aware of any out of hour's works. Person Specification • Time served apprenticeship or qualification to ONC Level or equivalent in either refrigeration, Electrical or Mechanical discipline • Substantial operational and technical experience with demonstrated potential. • Technical expertise, qualifications or apprenticeship in a craft skill or engineering discipline would be an important pre-requisite of the role. • Ability to liaise and supervise contractors • To be conversant with general Safety, Health and Environmental legislation and in particular the "PUWER regulations" and risk assessments • Proven and extensive experience within a similar role. • Substantial operational and technical experience with demonstrated potential. • Preparation and operation of planned maintenance • Ability to liaise and supervise contractors • Knowledge of key operational procedures e.g. time sheets, planned maintenance systems, Quality and Health & Safety. • Experience of positively dealing with the resolution of customer problems within specific contracts. • Demonstrated 'hands-on' technical expertise in a number of key operational areas. • Demonstrable skills in dealing and working closely with internal and external customers and suppliers on complex and interrelated issues on an ongoing basis • Experience in pharmaceutical, healthcare or processing industry and working within a GMP environment would be an advantage. • Be able to communicate effectively and have flexible approach to work patterns. • Knowledge of Word & Excel spreadsheets and their implementation with overall good IT skills • High level of interpersonal, presentation and customer relationship skills. • Must be able to demonstrate leadership qualities with good Influencing skills • Ability to sustain effective relationships • Ability to plan and organise with drive and determination Benefits • 25 days annual leave • Pension schemes • Cycle scheme • Company sick pay • Flexible Working policy where applicable and feasible • Employee benefit discounts including childcare vouchers • Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career. • Staff canteen (subsidised) at Stevenage, Ware and Weybridge (Not sure about the other sites). • Discount on GSK Products in Onsite shop (Aqua fresh, Sensodyne, Voltarol,... ) • In Learning with (url removed) content (Linked in Learning), Career Innovation, Leading Edge - online platforms for professional development and growth • Creating Balance; our steering group promotes Diversity and Inclusion throughout our business. • Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress. • Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity. • Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work

One of the Proptech industry's top 3 websites and software providers based in London is looking for an experienced customer support executive to join their team in Putney, SW15. They pride themselves on providing a positive, friendly work environment for their staff to strive and grow alongside the business. You will be answering client emails, calls and tickets to support clients with support & technical issues with their software. This will either be solved initially or escalated to the development team to fix. You would be expected to keep customers informed at all stages, ensuring the customer has a positive experience. For any common or frequently asked enquiries, you would be expected to write and collate help guides, articles & videos for future use. Proactively enabling their customers and expanding their knowledge base, rather than only dealing with inbound queries. You would also be responsible for setting up the export of property data from the database to third party suppliers such as Rightmove, Zoopla and On The Market (among others) Additionally responsible for setting up and supporting the internal PC networks of the company. Finally, you would have some responsibility for setting up the imports of property data from third party software providers into the database for all new website projects. Liaising with the Project Manager, you would be a key person in helping to set up new client website builds and customer projects, although this would form a secondary part to the role. Benefits: £20,000-£22,000/year dependent on experience Flexible and home working options Employee Pension Scheme 28 Days holiday (including Bank Holidays) Additional Paid Christmas Leave (between Christmas & the New Year) Additional holiday accrued for years working at the company Key Responsibilities: Point of contact for incoming support tickets (raised through phone & email) Respond to all queries in a timely and professional manner Log and manage all support tickets within Salesforce Perform ticket triage to perform a first-time fix, or escalate to the correct member of staff as necessary Constantly seek to improve by reducing repeat tickets and recognising key issues Establish and maintain high levels of process documentation relevant to the role Create and maintain strong customer relationships Setup imports of property data as part of new website build projects Liaise with the customer to ensure the property data displaying online is to their required specification Skills and Qualifications: Candidates must have experience in working on a support desk, and a keen interest in IT and software Any experience with databases and the import and export of data is preferred Candidates must have experience with dealing with customers, a good phone manner and be proactive in dealing with customer issues Experience with Outlook and the Microsoft suite is essential Experience of Salesforce and a Project Management software such as Jeera or Wrike is advantageous, but not essential Experience in a helpdesk/service desk environment, working to SLA's and using "trouble-ticket" applications would be beneficial Excellent Office 365 skills Excellent Office Application skills (ie: Word/Excel/Powerpoint/Outlook) Excellent and demonstrable written and verbal communication skills Proven customer service skills Ability to work under pressure Excellent customer facing skills Ability to efficiently multitask Quick learner and self-starter Team player Great interaction skills Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role. IND123

A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123

One of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider and they are currently looking to add an additional permanent IT Support Analyst to their rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure. The role of IT Support Analyst: Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution Proactively reviewing automated alerts and responding as required through to resolution Implementing client and internal projects on your own or as part of a team either remotely or onsite. System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops Performing advanced troubleshooting which may also include working together with Microsoft and other vendors What they are looking for: Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills Technologies: Experience of Office 365 and Microsoft Azure would be an advantage Networking knowledge covering Cisco LAN/vLAN/WAN technologies Previous experience of working within an IT Managed Services provider environment with multiple clients would be an advantage Why here? The company is an Employee Owned Scottish company providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients from major financial institutions to small business and everything in-between. They offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn annual bonus on Microsoft Accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? They have a great collaborative, knowledge sharing working culture with low staff turnover and they have won awards for their Family Friendly Working and pride themselves on their ability to manage employees' individual needs to make work-life fit around personal life. And above all, they are a genuinely nice bunch of people. If, like them, you eat, sleep and breathe technology, click APPLY to send your CV for immediate consideration. Candidates with previous experience or job titles including; Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Azure, Exchange, CCNA, CCNP, IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support, IT Apprentice may also be considered for this position. IND123

ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk Full time - Gloucester £23,000 - £25,000 per annum + Benefits + Personal Pension Plan + Staff Discounts The Client Due to their continued growth and success our client has a great opportunity for a highly motivated Junior ERP & IT Support Technician to join their friendly team based in the south-west. The Opportunity Our client would like to interview individuals with ambition and drive to progress in their careers. The potential candidate will have the passion to constantly develop their own Dynamics NAV and Business Central knowledge. The successful candidate will be responsible for supporting and developing the Information Technology Systems to ensure service delivery needs exceeds the customer expectations. As the new support technician, you will be a confident individual with excellent verbal and written communication skills and great attention to detail. Reporting to the ERP & IT Manager you will also work with their IT suppliers and will be responsible for providing tech support to all aspects of their business, this includes client-facing, phone or via email and you must be willing to travel between sites as necessary. What's needed for me to be considered? - Working knowledge of Dynamics BC or NAVERP to work with the BC Partner for troubleshooting and support of business users. - Working knowledge of CRM preferably Dynamics CRM - Ownership and accountability for technical and support tasks assigned to you as an individual from initial request through to conclusion - Understand and analyse system errors on the MS Dynamics platforms Business Central and CRM - Gain an understanding of the ERP and CRM Systems and support local issues. Be responsible for following up resolution within the IT support teams if required - Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs. - Actively record, report and raise incidents and problem tickets where applicable when issues and faults are identified as part of daily checks and active systems monitoring - Support and develop the IT Helpdesk - Windows 10, Active Directory, Azure, Group Policy, Desktop Support - Develop and maintain documentation to describe program development, logic, testing, changes, and corrections, monitor performance of programs after implementation - 1st line support up to 3rd line (once you have been trained to do so) - Experience working within an IT service desk environment - This is a hands-on role where interaction with users is essential across the 3 sites - Ideally some experience of maintaining and supporting ERP and CRM business systems - Willing to support IT Users in both Hardware and Software issues - Flexible to support out of hours IT problems that may occur from time to time - Understanding of Office 365, including SharePoint What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. ERP, CRM, Support, Microsoft Dynamics 365, Business Central, Technician, Azure, IT service desk