Monetization Manager - Digital Advertising & Ad Tech - Up to £60K + Bonus The Company Our client is a growing digital media and technology business operating across large-scale consumer platforms. They use advertising technology, data and audience insights to monetise digital inventory across mobile and online environments, working with a broad range of programmatic demand and technology partners. The business is continuing to invest in its advertising proposition and is looking to strengthen its monetisation team as it scales. The Job You will monitor advertising revenue and monetisation performance on a daily basis, identifying changes, trends and opportunities across the business. You will analyse metrics including revenue, CPM/eCPM, fill rate, inventory performance and partner contribution to understand what is driving performance. You will investigate unexpected movements in the data, identifying root causes and recommending actions to improve revenue and efficiency. You will support the optimisation of programmatic demand, pricing, inventory and advertising configurations across digital and mobile environments. You will work across ad-serving and monetisation platforms, supporting areas such as ad-unit configuration, partner setup, bidding and campaign troubleshooting. You will analyse the performance of SSPs and other advertising partners, helping the business understand where additional revenue opportunities exist. You will build and improve dashboards and reporting that give the wider business clear visibility of monetisation performance. You will support testing and experimentation across areas such as pricing, inventory, demand partners and advertising formats. You will work closely with Product, Engineering, Commercial and Operations teams to resolve technical issues and improve advertising performance. You will turn complex data into clear recommendations for both technical and non-technical stakeholders. You will contribute ideas around new tools, processes and monetisation opportunities as the advertising operation continues to develop. You Around 3+ years of experience within programmatic advertising, yield, monetisation, Ad Operations, advertising analytics or a closely related area Experience within a publisher, app business, gaming company, media owner or sell-side AdTech environment Strong analytical skills and a genuine interest in understanding what drives advertising revenue Experience analysing metrics such as revenue, CPM/eCPM, fill rate, inventory performance or demand-partner performance Good understanding of programmatic advertising, SSPs and the wider advertising technology ecosystem Experience with Google Ad Manager or a comparable ad-serving platform Exposure to mobile or in-app advertising would be beneficial Experience with monetisation, mediation or bidding platforms would be advantageous but is not essential Comfortable using tools such as Excel, Looker, Tableau, Power BI, SQL or similar reporting and analytical platforms Strong problem-solving skills with the ability to investigate performance issues and identify the underlying cause Confident working with Product, Engineering, Commercial and Operations stakeholders A proactive, curious and hands-on approach with the ability to work autonomously Comfortable working in a fast-moving environment where responsibilities can evolve as the business grows Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Aug 24, 2026
Full time
Monetization Manager - Digital Advertising & Ad Tech - Up to £60K + Bonus The Company Our client is a growing digital media and technology business operating across large-scale consumer platforms. They use advertising technology, data and audience insights to monetise digital inventory across mobile and online environments, working with a broad range of programmatic demand and technology partners. The business is continuing to invest in its advertising proposition and is looking to strengthen its monetisation team as it scales. The Job You will monitor advertising revenue and monetisation performance on a daily basis, identifying changes, trends and opportunities across the business. You will analyse metrics including revenue, CPM/eCPM, fill rate, inventory performance and partner contribution to understand what is driving performance. You will investigate unexpected movements in the data, identifying root causes and recommending actions to improve revenue and efficiency. You will support the optimisation of programmatic demand, pricing, inventory and advertising configurations across digital and mobile environments. You will work across ad-serving and monetisation platforms, supporting areas such as ad-unit configuration, partner setup, bidding and campaign troubleshooting. You will analyse the performance of SSPs and other advertising partners, helping the business understand where additional revenue opportunities exist. You will build and improve dashboards and reporting that give the wider business clear visibility of monetisation performance. You will support testing and experimentation across areas such as pricing, inventory, demand partners and advertising formats. You will work closely with Product, Engineering, Commercial and Operations teams to resolve technical issues and improve advertising performance. You will turn complex data into clear recommendations for both technical and non-technical stakeholders. You will contribute ideas around new tools, processes and monetisation opportunities as the advertising operation continues to develop. You Around 3+ years of experience within programmatic advertising, yield, monetisation, Ad Operations, advertising analytics or a closely related area Experience within a publisher, app business, gaming company, media owner or sell-side AdTech environment Strong analytical skills and a genuine interest in understanding what drives advertising revenue Experience analysing metrics such as revenue, CPM/eCPM, fill rate, inventory performance or demand-partner performance Good understanding of programmatic advertising, SSPs and the wider advertising technology ecosystem Experience with Google Ad Manager or a comparable ad-serving platform Exposure to mobile or in-app advertising would be beneficial Experience with monetisation, mediation or bidding platforms would be advantageous but is not essential Comfortable using tools such as Excel, Looker, Tableau, Power BI, SQL or similar reporting and analytical platforms Strong problem-solving skills with the ability to investigate performance issues and identify the underlying cause Confident working with Product, Engineering, Commercial and Operations stakeholders A proactive, curious and hands-on approach with the ability to work autonomously Comfortable working in a fast-moving environment where responsibilities can evolve as the business grows Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose We are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects - including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements. This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management. The role sits within the EMEA Small Works Program and operates across a tiered delivery model: Reports to - EMEA Small Works Program Lead (Engineering). Governance & Compliance Oversight Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards. Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced. Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions. Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards. Ensure workspace design standards and regulatory requirements are maintained throughout project delivery. SME Support & FM Team Enablement Act as a subject matter expert resource for FM teams managing Tier 2 projects - providing guidance on project methodology, sequencing, risk management, and technical approach. Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope. Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability). Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery. Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries. Project Triage & Categorization Support the Small Works Program Lead in operating the triage process - assessing incoming project requests against complexity criteria to determine appropriate tier allocation. Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures. Recommend escalation to WD&C where project complexity exceeds Small Works scope. Financial Oversight & Procurement Guidance Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported. Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks. Review and advise on variations, cost changes, and final accounts where FM teams require support. Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas. Direct Project Delivery (Critical/High-Visibility Only) Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight. Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants. Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects. Stakeholder Management & Coordination Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects. Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects. Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders. Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted. Program Tools, Reporting & Continuous Improvement Maintain and update the IFM Project Tracker for assigned projects and geographic areas. Utilize and promote standardized Small Works templates, tools, and reporting mechanisms. Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency. Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms. Contribute to the ongoing development and refinement of the Small Works framework. Sound Like You? To Apply You Need to Have Essential Qualifications & Experience Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience). Minimum 3-5 years' experience in construction project management, building refurbishment, or facilities management - with demonstrable experience in governance, compliance oversight, or program support functions. Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience). Understanding of building systems including HVAC, electrical, plumbing, and building fabric. Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions. Familiarity with CDM regulations and construction health and safety practices. Experience with procurement processes, contractor management, and cost control. Experience operating within a structured program or portfolio environment. Essential Skills Strong governance mindset - ability to apply frameworks consistently while remaining pragmatic. Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority. Proficient in project planning, budgeting, and cost control. Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries. Problem-solving mindset with a coaching and enablement approach. Competent using MS Office, project management software, and digital collaboration tools. Ability to read and interpret technical drawings and specifications. Strong attention to detail and commitment to compliance and quality. What You Can Expect From Us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Location On-site -London, GBR Equal Opportunity Employer Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Aug 24, 2026
Full time
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose We are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects - including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements. This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management. The role sits within the EMEA Small Works Program and operates across a tiered delivery model: Reports to - EMEA Small Works Program Lead (Engineering). Governance & Compliance Oversight Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards. Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced. Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions. Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards. Ensure workspace design standards and regulatory requirements are maintained throughout project delivery. SME Support & FM Team Enablement Act as a subject matter expert resource for FM teams managing Tier 2 projects - providing guidance on project methodology, sequencing, risk management, and technical approach. Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope. Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability). Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery. Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries. Project Triage & Categorization Support the Small Works Program Lead in operating the triage process - assessing incoming project requests against complexity criteria to determine appropriate tier allocation. Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures. Recommend escalation to WD&C where project complexity exceeds Small Works scope. Financial Oversight & Procurement Guidance Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported. Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks. Review and advise on variations, cost changes, and final accounts where FM teams require support. Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas. Direct Project Delivery (Critical/High-Visibility Only) Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight. Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants. Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects. Stakeholder Management & Coordination Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects. Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects. Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders. Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted. Program Tools, Reporting & Continuous Improvement Maintain and update the IFM Project Tracker for assigned projects and geographic areas. Utilize and promote standardized Small Works templates, tools, and reporting mechanisms. Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency. Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms. Contribute to the ongoing development and refinement of the Small Works framework. Sound Like You? To Apply You Need to Have Essential Qualifications & Experience Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience). Minimum 3-5 years' experience in construction project management, building refurbishment, or facilities management - with demonstrable experience in governance, compliance oversight, or program support functions. Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience). Understanding of building systems including HVAC, electrical, plumbing, and building fabric. Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions. Familiarity with CDM regulations and construction health and safety practices. Experience with procurement processes, contractor management, and cost control. Experience operating within a structured program or portfolio environment. Essential Skills Strong governance mindset - ability to apply frameworks consistently while remaining pragmatic. Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority. Proficient in project planning, budgeting, and cost control. Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries. Problem-solving mindset with a coaching and enablement approach. Competent using MS Office, project management software, and digital collaboration tools. Ability to read and interpret technical drawings and specifications. Strong attention to detail and commitment to compliance and quality. What You Can Expect From Us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Location On-site -London, GBR Equal Opportunity Employer Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you want to help shape the future of the Tax Profession within HMRC? We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives. Job description The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes. As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels. Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively. Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme. Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs. Manage programme documentation and configuration management, ensuring effective information management and version control. Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required. Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information. Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained. Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions. Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges. Contribute to continuous improvement of programme management processes and ways of working. Person specification We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots. They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity. The post-holder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate. Essential Criteria Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes. Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment. Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery. Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally. Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams. Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail. An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area. Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes. Desirable Criteria Experience in using Office 365 products including Power BI. Project Management Qualifications. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Communicating and Influencing Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role). A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you want to help shape the future of the Tax Profession within HMRC? We are looking for a highly organised and proactive Programme Support Officer to join the Tax Profession Capability (TPC) Programme - a high-profile transformation programme at the heart of HMRC's ambition to build a skilled, future-ready compliance workforce. The programme is delivering major improvements in capability, learning, career pathways and professional standards, helping colleagues develop the skills they need to improve compliance outcomes and support HMRC's wider objectives. Job description The Tax Profession Capability (TPC) Programme is transforming how HMRC develops, supports and grows its Tax Professionals. Through new capability frameworks, learning pathways, career development opportunities and professional standards, the programme will help build a future-ready workforce capable of meeting HMRC's strategic objectives and improving compliance outcomes. As a Programme Support Officer, you will play a key role in supporting the successful delivery of this high-profile transformation programme. Working across multiple projects and alongside the Programme Management Office (PMO), you will provide programme controls, governance, reporting and stakeholder support that enables effective decision-making and delivery. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organised, and can confidently manage multiple priorities whilst working with colleagues at all levels. Maintain programme action, risk, issue, dependency and milestone logs, ensuring information is accurate, up to date and managed effectively. Support Programme Managers and senior leaders in coordinating and prioritising activity across the programme. Provide governance and secretariat support for programme and project boards, including preparing agendas, papers, actions and meeting outputs. Manage programme documentation and configuration management, ensuring effective information management and version control. Plan and coordinate key programme meetings, workshops and events, engaging with stakeholders across HMRC and external partners where required. Produce high-quality dashboards, reports and programme documentation, translating information from multiple sources into clear management information. Support programme planning, scheduling and reporting activities, ensuring robust programme controls are maintained. Assist with stakeholder engagement and communications, helping to keep teams informed and aligned on programme priorities, progress and key decisions. Monitor progress against plans and support the escalation and resolution of risks, issues and delivery challenges. Contribute to continuous improvement of programme management processes and ways of working. Person specification We are seeking a self-motivated individual with strong organisational abilities who is comfortable working with colleagues and senior leaders across organisational boundaries. The individual will be able to build strong relationships and join the dots. They will need to be able to balance priorities and work in a fast-paced environment and working through ambiguity. The post-holder will not be expected to be a subject matter expert in all areas but will be expected to proactively join the dots, spot emerging issues, and ensure information is accurate. Essential Criteria Experience of working within a project, programme, transformation, or delivery environment, supporting the successful delivery of objectives and outcomes. Proven ability to plan, organise and prioritise your workload, managing multiple tasks effectively and delivering to deadlines within a complex and fast-paced environment. Demonstrated adaptability and resilience, responding positively to changing priorities and requirements while maintaining a high standard of support and service delivery. Strong communication skills, with the ability to convey information clearly and professionally, both in writing and verbally. Experience of building and maintaining positive working relationships with a wide range of stakeholders, including senior leaders and colleagues across different teams. Ability to gather, analyse and present information accurately to support decision-making, demonstrating excellent attention to detail. An understanding of project and programme management principles and processes, or a willingness to develop knowledge and skills in this area. Experience of working within a tax environment, or demonstrate ability to rapidly learn and apply complex policy, guidance and business processes. Desirable Criteria Experience in using Office 365 products including Power BI. Project Management Qualifications. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Communicating and Influencing Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role). A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift . click apply for full job details
IT Warehouse Operative Location: Droitwich Salary: National living/minimum wage - £21,157.50 - £24,784.50 per annum Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services Primary Purpose of role: Due to continued growth and increasing customer demand, GreensafeIT is expanding its ITAD Production Line team and recruiting multiple Production Operatives to support our growing operations. The purpose of this role is to support the processing, testing, and secure handling of IT equipment within our Information Technology Asset Disposition (ITAD) operations. You will play a key role in ensuring the smooth day-to-day running of our fast-paced warehouse environment, including stock intake, secure data erasure, asset sorting, and preparing equipment for dispatch. We're looking for reliable, flexible, and team-oriented individuals who are comfortable working in a fast-paced environment and committed to achieving daily operational targets. This is an excellent opportunity to build a career within the growing technology and sustainability sector, working with one of the UK's leading independent IT lifecycle specialists. Full training and support will be provided. Key Responsibilities: Processing IT equipment through our production line safely, recording key details of items received into our warehouse and process through our operational lines. Accurately book stock into the in-house asset management system. Identify damaged, missing, or non-compliant items and escalate issues to the relevant teams leads on the operational floor. Maintain clean, organised, and safe working areas while following operational procedures and Health & Safety standards. Process all jobs and orders accurately in line with system instructions and operational procedures. Carry out IT asset processing activities including BIOS resets, secure data erasure, diagnostics, and basic hardware testing. Handle all equipment carefully to minimise damage and stock loss. Correctly sort, grade, and segregate IT assets as per operational procedures. Ensure stock is stored accurately both physically and within the stock management system. Assist with stock counts and inventory checks, reporting discrepancies where necessary to team leaders. Relocate and reconcile stock variances accurately. Prepare and palletise stock securely for storage or dispatch. Competencies and Behaviours: Strong communication skills with the ability to work effectively within a team. Positive, proactive attitude with a willingness to learn. Ability to work independently and manage tasks efficiently. Flexible approach to supporting colleagues and operational priorities when required. Including movement in our operational production line to support other area's when needed. Cross training is provided. Adheres to all company controls and standards relating to operations, information security, environment, quality, and health & safety. Reliable, punctual, and committed to maintaining high standards. Strong attention to detail while working in a fast-paced environment. Ability to follow processes accurately and consistently. Open to feedback and keen to develop new skills. Complies with all GreensafeIT policies, procedures, and security requirements. Contribute positively towards achieving departmental and company objectives. All required PPE will be provided and must be worn in designated areas. This role involves standing for extended periods and lifting/moving equipment in line with safe handling guidelines. Environment may include moderate noise levels and occasional exposure to outdoor loading/unloading areas. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Aug 24, 2026
Full time
IT Warehouse Operative Location: Droitwich Salary: National living/minimum wage - £21,157.50 - £24,784.50 per annum Job Type: Full-time contract, Mon-Fri working hours 37.5 hour a week contract. Overtime available, based on manager approval. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services Primary Purpose of role: Due to continued growth and increasing customer demand, GreensafeIT is expanding its ITAD Production Line team and recruiting multiple Production Operatives to support our growing operations. The purpose of this role is to support the processing, testing, and secure handling of IT equipment within our Information Technology Asset Disposition (ITAD) operations. You will play a key role in ensuring the smooth day-to-day running of our fast-paced warehouse environment, including stock intake, secure data erasure, asset sorting, and preparing equipment for dispatch. We're looking for reliable, flexible, and team-oriented individuals who are comfortable working in a fast-paced environment and committed to achieving daily operational targets. This is an excellent opportunity to build a career within the growing technology and sustainability sector, working with one of the UK's leading independent IT lifecycle specialists. Full training and support will be provided. Key Responsibilities: Processing IT equipment through our production line safely, recording key details of items received into our warehouse and process through our operational lines. Accurately book stock into the in-house asset management system. Identify damaged, missing, or non-compliant items and escalate issues to the relevant teams leads on the operational floor. Maintain clean, organised, and safe working areas while following operational procedures and Health & Safety standards. Process all jobs and orders accurately in line with system instructions and operational procedures. Carry out IT asset processing activities including BIOS resets, secure data erasure, diagnostics, and basic hardware testing. Handle all equipment carefully to minimise damage and stock loss. Correctly sort, grade, and segregate IT assets as per operational procedures. Ensure stock is stored accurately both physically and within the stock management system. Assist with stock counts and inventory checks, reporting discrepancies where necessary to team leaders. Relocate and reconcile stock variances accurately. Prepare and palletise stock securely for storage or dispatch. Competencies and Behaviours: Strong communication skills with the ability to work effectively within a team. Positive, proactive attitude with a willingness to learn. Ability to work independently and manage tasks efficiently. Flexible approach to supporting colleagues and operational priorities when required. Including movement in our operational production line to support other area's when needed. Cross training is provided. Adheres to all company controls and standards relating to operations, information security, environment, quality, and health & safety. Reliable, punctual, and committed to maintaining high standards. Strong attention to detail while working in a fast-paced environment. Ability to follow processes accurately and consistently. Open to feedback and keen to develop new skills. Complies with all GreensafeIT policies, procedures, and security requirements. Contribute positively towards achieving departmental and company objectives. All required PPE will be provided and must be worn in designated areas. This role involves standing for extended periods and lifting/moving equipment in line with safe handling guidelines. Environment may include moderate noise levels and occasional exposure to outdoor loading/unloading areas. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Service Delivery and Operations Manager - Technical Services Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We are looking for an experienced Service Delivery & Operations Manager with a strong technical background to lead the day-to-day delivery of our IT, engineering and technical services. This is a hands-on operational leadership role requiring someone who understands technical environments, engineering processes and service delivery,as well as having the management capability to lead teams and drive performance. You will be responsible for operational performance, production planning, technical service delivery, people leadership and KPI management, ensuring work is completed safely, efficiently and to agreed quality and customer standards. Working closely with Sales, ITAD Operations, Engineering, Warehouse, Finance, Customer Service and Senior Leadership, you will translate customer demand into effective operational plans, maximise technical throughput and identify opportunities to improve efficiency, service quality and commercial performance. Key Responsibilities: Lead and develop technical, engineering and operational teams, driving performance, accountability, engagement and continuous improvement. Manage daily technical workload, capacity, priorities and resources to ensure customer commitments and production targets are achieved. Oversee technical service delivery and production output, monitoring throughput, backlog, work in progress, capacity, quality and service levels. Act as an escalation point for technical and operational issues, identifying solutions and taking timely corrective action. Own operational KPIs, reporting and performance reviews, using data to identify trends, risks, bottlenecks and improvement opportunities. Work closely with technical and operational teams to improve productivity, turnaround times, quality and customer outcomes. Identify opportunities to increase technical throughput, improve efficiency and maximise commercial value. Lead process improvement, root-cause analysis and problem-solving initiatives across technical and operational workflows. Ensure high standards of quality, health & safety, compliance and technical accuracy are maintained. Support business growth and new opportunities by providing insight into technical capability, capacity, costs, risks and deliverability. Competencies & Behaviours: Technical experience is essential for this role. We are looking for an experienced manager who has progressed within a technical, IT, engineering, ITAD, technical service delivery, hardware or similar environment and can demonstrate both technical understanding and strong operational leadership. You will have: Proven experience managing technical or engineering operations, IT services, technical production or service delivery. A strong understanding of technical workflows, processes, service delivery and operational requirements. Experience leading and developing technical teams, including performance management, coaching and workload planning. Experience managing KPIs, service levels, production targets, capacity and operational reporting. Strong analytical and problem-solving skills, with the ability to understand technical issues and translate data into practical operational decisions. A commercially aware approach, with an understanding of productivity, efficiency, customer service and profitability. Excellent communication and stakeholder management skills, with the confidence to work across technical and non-technical teams. A proactive approach to process improvement, root-cause analysis and operational problem-solving. A strong commitment to quality, safety, compliance and customer service. Experience within ITAD, IT lifecycle services, hardware refurbishment, technical engineering, configuration, deployment or a similar technical environment would be highly advantageous. Lean, Six Sigma or other continuous improvement experience would also be beneficial. This is an opportunity to take ownership of a key technical and operational function within a growing business, working across multiple teams and playing a direct role in improving technical performance, customer delivery and commercial results. If you are an experienced technical operations or service delivery leaderwho enjoys working with people, data and technical processes to improve performance, we would love to hear from you. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Aug 24, 2026
Full time
Service Delivery and Operations Manager - Technical Services Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We are looking for an experienced Service Delivery & Operations Manager with a strong technical background to lead the day-to-day delivery of our IT, engineering and technical services. This is a hands-on operational leadership role requiring someone who understands technical environments, engineering processes and service delivery,as well as having the management capability to lead teams and drive performance. You will be responsible for operational performance, production planning, technical service delivery, people leadership and KPI management, ensuring work is completed safely, efficiently and to agreed quality and customer standards. Working closely with Sales, ITAD Operations, Engineering, Warehouse, Finance, Customer Service and Senior Leadership, you will translate customer demand into effective operational plans, maximise technical throughput and identify opportunities to improve efficiency, service quality and commercial performance. Key Responsibilities: Lead and develop technical, engineering and operational teams, driving performance, accountability, engagement and continuous improvement. Manage daily technical workload, capacity, priorities and resources to ensure customer commitments and production targets are achieved. Oversee technical service delivery and production output, monitoring throughput, backlog, work in progress, capacity, quality and service levels. Act as an escalation point for technical and operational issues, identifying solutions and taking timely corrective action. Own operational KPIs, reporting and performance reviews, using data to identify trends, risks, bottlenecks and improvement opportunities. Work closely with technical and operational teams to improve productivity, turnaround times, quality and customer outcomes. Identify opportunities to increase technical throughput, improve efficiency and maximise commercial value. Lead process improvement, root-cause analysis and problem-solving initiatives across technical and operational workflows. Ensure high standards of quality, health & safety, compliance and technical accuracy are maintained. Support business growth and new opportunities by providing insight into technical capability, capacity, costs, risks and deliverability. Competencies & Behaviours: Technical experience is essential for this role. We are looking for an experienced manager who has progressed within a technical, IT, engineering, ITAD, technical service delivery, hardware or similar environment and can demonstrate both technical understanding and strong operational leadership. You will have: Proven experience managing technical or engineering operations, IT services, technical production or service delivery. A strong understanding of technical workflows, processes, service delivery and operational requirements. Experience leading and developing technical teams, including performance management, coaching and workload planning. Experience managing KPIs, service levels, production targets, capacity and operational reporting. Strong analytical and problem-solving skills, with the ability to understand technical issues and translate data into practical operational decisions. A commercially aware approach, with an understanding of productivity, efficiency, customer service and profitability. Excellent communication and stakeholder management skills, with the confidence to work across technical and non-technical teams. A proactive approach to process improvement, root-cause analysis and operational problem-solving. A strong commitment to quality, safety, compliance and customer service. Experience within ITAD, IT lifecycle services, hardware refurbishment, technical engineering, configuration, deployment or a similar technical environment would be highly advantageous. Lean, Six Sigma or other continuous improvement experience would also be beneficial. This is an opportunity to take ownership of a key technical and operational function within a growing business, working across multiple teams and playing a direct role in improving technical performance, customer delivery and commercial results. If you are an experienced technical operations or service delivery leaderwho enjoys working with people, data and technical processes to improve performance, we would love to hear from you. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Our world-leading Time & Frequency department seek aConfiguration Managerwith recent experience inconfiguration of hardware, software and documentation. This is an exceptional opportunity to join the global authority inprecision timingat a defining moment for UK digital infrastructure. Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing click apply for full job details
Aug 24, 2026
Full time
Our world-leading Time & Frequency department seek aConfiguration Managerwith recent experience inconfiguration of hardware, software and documentation. This is an exceptional opportunity to join the global authority inprecision timingat a defining moment for UK digital infrastructure. Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing click apply for full job details
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management - Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We're counting on your unique voice and perspective to help EY become even better, too. EY's people in more than 150 countries are committed to operating with integrity, quality, and professionalism in the provision of technology transformation advisory services. We strive to help all ourpeople achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Our People Consulting professionals assist our clients in successfully managing and sustaining people, process and/or technology change. This may include the HR technology assessments, process design & transformation, vendor assessment & selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total Workforce Management practice. A related bachelor's degree Approximately 10+ years' experience in consulting or as Workforce Management or Payroll Business Owner Experience leading teams that guide clients through complex business problems, providing solution oversight that influences executive stakeholders Experience leading business transformation, process design, enhancements and roadmaps of change Experience driving client discussions - requirements gathering, user stories/test scenario creation, solution configuration, lead/support testing and drive deployment A track-record of delivering end-to-end transformation, including operating model, technology and process changes Demonstrated experience in driving transformation project management, leading teams through multi-layered complex implementations Ability to work through a problem with limited information and demonstrates an approach to take a problem or situation to the next steps Demonstrated experience in designing and providing post-implementation support to clients Demonstrated experience of building and leading diverse teams within a matrix management organisation Flexibility and ability to travel - on short notice if needed to meet client needs Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts Lead strategic workforce transformation programmes, helping clients define target operating models, business cases and long-term workforce management and payroll strategy Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes and budget. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes Develop and maintain productive relationships with client executive teams. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends Drive competency business growth through sales opportunities and business development. Lead and contribute to proposal development activities, including solution design, commercial inputs, staffing approaches and client presentations. Drive the development of market offerings, methodologies, accelerators and intellectual property that strengthen the Total Workforce Management capability. Demonstrate high levels of WFM/Payroll technical and professional understanding and represent the practice through thought leadership, client events, industry forums and market-facing activities Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members to serve client needs Own quality risk management and take the lead in forecasting budget, managing team capacity and resources in line with forecasts and baseline plans. What we look for We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you. Specifically, we are looking for candidates with: Strong work ethic Ability to build a team spirit that encourages collaboration and achievement of immediate and long-term goals Excellent oral and written communication skills, including proficiency in Excel, PowerPoint, etc. Quality assurance mindset, ability to review outputs to higher standards Problem solving skills with demonstrated curiosity to understand how and why a problem or issue exists Comfort operating with ambiguity and finding creative approaches to finding a solution Business analytical skills - make observations, challenge and anticipate client and management needs or expectations Work collaboratively in a team environment (knows when to lead and when to follow) Team / work engagement - dealing with varying team /stakeholder environment, knowing importance of different communication styles and messaging based on different stakeholders High levels of motivation, curiosity and a self-starting attitude. Ability to challenge thought processes in a productive outcome-based way. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Location: London Other locations: Primary Location Only
Aug 24, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Total Workforce Management - Senior Manager: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We're counting on your unique voice and perspective to help EY become even better, too. EY's people in more than 150 countries are committed to operating with integrity, quality, and professionalism in the provision of technology transformation advisory services. We strive to help all ourpeople achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Our People Consulting professionals assist our clients in successfully managing and sustaining people, process and/or technology change. This may include the HR technology assessments, process design & transformation, vendor assessment & selection, defining target operating models, assessing HCM and WFM implementation readiness, solution implementation and post-implementation optimization. We are looking for a Senior Manager to join our rapidly growing Total Workforce Management practice. A related bachelor's degree Approximately 10+ years' experience in consulting or as Workforce Management or Payroll Business Owner Experience leading teams that guide clients through complex business problems, providing solution oversight that influences executive stakeholders Experience leading business transformation, process design, enhancements and roadmaps of change Experience driving client discussions - requirements gathering, user stories/test scenario creation, solution configuration, lead/support testing and drive deployment A track-record of delivering end-to-end transformation, including operating model, technology and process changes Demonstrated experience in driving transformation project management, leading teams through multi-layered complex implementations Ability to work through a problem with limited information and demonstrates an approach to take a problem or situation to the next steps Demonstrated experience in designing and providing post-implementation support to clients Demonstrated experience of building and leading diverse teams within a matrix management organisation Flexibility and ability to travel - on short notice if needed to meet client needs Responsibilities Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts Lead strategic workforce transformation programmes, helping clients define target operating models, business cases and long-term workforce management and payroll strategy Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes and budget. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes Develop and maintain productive relationships with client executive teams. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends Drive competency business growth through sales opportunities and business development. Lead and contribute to proposal development activities, including solution design, commercial inputs, staffing approaches and client presentations. Drive the development of market offerings, methodologies, accelerators and intellectual property that strengthen the Total Workforce Management capability. Demonstrate high levels of WFM/Payroll technical and professional understanding and represent the practice through thought leadership, client events, industry forums and market-facing activities Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members to serve client needs Own quality risk management and take the lead in forecasting budget, managing team capacity and resources in line with forecasts and baseline plans. What we look for We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you. Specifically, we are looking for candidates with: Strong work ethic Ability to build a team spirit that encourages collaboration and achievement of immediate and long-term goals Excellent oral and written communication skills, including proficiency in Excel, PowerPoint, etc. Quality assurance mindset, ability to review outputs to higher standards Problem solving skills with demonstrated curiosity to understand how and why a problem or issue exists Comfort operating with ambiguity and finding creative approaches to finding a solution Business analytical skills - make observations, challenge and anticipate client and management needs or expectations Work collaboratively in a team environment (knows when to lead and when to follow) Team / work engagement - dealing with varying team /stakeholder environment, knowing importance of different communication styles and messaging based on different stakeholders High levels of motivation, curiosity and a self-starting attitude. Ability to challenge thought processes in a productive outcome-based way. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Location: London Other locations: Primary Location Only
Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA's mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the planning and scheduling of testing and deployment of releases. Contribute to the delivery of new functionality while maintaining the integrity of existing services. Ensure service asset and configuration items are controlled, with accurate and reliable information available. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Person specification Essential Criteria Experience supporting IT service management in a live operational environment Knowledge of ITIL practices, including incident, problem and change management Strong organisational and stakeholder management skills Ability to work collaboratively across teams and suppliers Experience of identifying and managing service risks and issues ITIL certification Desirable Criteria Familiarity with supplier management and multi-vendor environments A proactive approach to continuous improvement
Aug 24, 2026
Full time
Location Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf. About the job Job summary An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved. We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities. These are key roles in ensuring services support UKHSA's mission to protect public health. Job description Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads. Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication. Contribute to major incident management and service recovery. Identify, monitor and escalate operational risks to ensure services remain stable and secure. Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively. Support continuous service improvement initiatives across live services. Maintain an understanding of service architectures, dependencies and associated risks. Manage day-to-day management of live services, including incident, problem and risk management. Support the planning and scheduling of testing and deployment of releases. Contribute to the delivery of new functionality while maintaining the integrity of existing services. Ensure service asset and configuration items are controlled, with accurate and reliable information available. The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Person specification Essential Criteria Experience supporting IT service management in a live operational environment Knowledge of ITIL practices, including incident, problem and change management Strong organisational and stakeholder management skills Ability to work collaboratively across teams and suppliers Experience of identifying and managing service risks and issues ITIL certification Desirable Criteria Familiarity with supplier management and multi-vendor environments A proactive approach to continuous improvement
Product Delivery Manager - Digital Engineering Capabilities Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Digital Engineering Capabilities to lead the delivery and continuous improvement of digital engineering capabilities supporting aircraft concept design, master geometry, aerodynamics, and flight dynamics. This is a strategic role at the intersection of aerospace engineering, digital engineering, and technology delivery. You will be responsible for ensuring the digital tools, environments, and processes used by engineering teams are fit for purpose, integrated, and continuously evolving to meet programme requirements. Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support the development of technical baselines, methodologies, and work instructions for digital engineering solutions. Ensure integration with the wider Digital Thread, enabling data continuity and interoperability across engineering domains and enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, technical debt, risks, and dependencies across digital engineering environments. Lead incident resolution, root-cause analysis, and continuous service improvement. Support technology evaluations, proof-of-concept activity, and strategic tool selection. Manage vendor relationships, licences, performance, and delivery to ensure cost-effective and compliant solutions. Drive innovation in automation, model-based workflows, and aerodynamic simulation. Balance immediate delivery requirements with longer-term architecture, scalability, and data strategy. Skills & Experience Degree in Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities, toolchains, and lifecycle environments. Experience within the Aerospace and/or Defence industry, with an understanding of regulatory and assurance frameworks. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience with digital environments supporting concept design, 3D CAD, master geometry, aerodynamics, and/or configuration management. Proven experience managing complex delivery involving multiple partners, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of digital thread, digital continuity, and model-based workflows. Experience managing suppliers and system integrators for CAD, aerodynamic analysis, and configuration management platforms . Familiarity with advanced simulation environments and multidisciplinary engineering tool integration. Experience delivering digital transformation and business change within engineering organisations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 24, 2026
Contractor
Product Delivery Manager - Digital Engineering Capabilities Contract: Initial 6 Months Day Rate: Circa 600 Inside IR35 Location: Hybrid (Reading as required) Start Date: ASAP Security Clearance: Active SC clearance We are looking for an experienced Product Delivery Manager - Digital Engineering Capabilities to lead the delivery and continuous improvement of digital engineering capabilities supporting aircraft concept design, master geometry, aerodynamics, and flight dynamics. This is a strategic role at the intersection of aerospace engineering, digital engineering, and technology delivery. You will be responsible for ensuring the digital tools, environments, and processes used by engineering teams are fit for purpose, integrated, and continuously evolving to meet programme requirements. Key Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support the development of technical baselines, methodologies, and work instructions for digital engineering solutions. Ensure integration with the wider Digital Thread, enabling data continuity and interoperability across engineering domains and enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, technical debt, risks, and dependencies across digital engineering environments. Lead incident resolution, root-cause analysis, and continuous service improvement. Support technology evaluations, proof-of-concept activity, and strategic tool selection. Manage vendor relationships, licences, performance, and delivery to ensure cost-effective and compliant solutions. Drive innovation in automation, model-based workflows, and aerodynamic simulation. Balance immediate delivery requirements with longer-term architecture, scalability, and data strategy. Skills & Experience Degree in Engineering, Computer Science, or a related technical discipline. Experience delivering digital engineering capabilities, toolchains, and lifecycle environments. Experience within the Aerospace and/or Defence industry, with an understanding of regulatory and assurance frameworks. Strong knowledge of Digital Engineering, Model-Based Engineering, and Digital Thread principles. Experience with digital environments supporting concept design, 3D CAD, master geometry, aerodynamics, and/or configuration management. Proven experience managing complex delivery involving multiple partners, suppliers, and distributed teams. Strong project, programme, or service management experience. ITIL, APM, or PRINCE2 qualifications are advantageous. Experience with SAFe or Agile delivery methodologies. Strong understanding of digital thread, digital continuity, and model-based workflows. Experience managing suppliers and system integrators for CAD, aerodynamic analysis, and configuration management platforms . Familiarity with advanced simulation environments and multidisciplinary engineering tool integration. Experience delivering digital transformation and business change within engineering organisations. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Service Delivery Manager Position Description At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs. Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2-3 days per week), with occasional travel to the CGI Belfast office and home working. Your future duties and responsibilities In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. Your ability to build trusted relationships, resolve complex operational challenges, and champion service management best practice will be central to the success of the programme. You'll also play a key role in managing service performance, financial accountability, and operational risk while fostering collaboration across multiple teams and suppliers. By proactively identifying opportunities to improve services, you'll help ensure the client continues to receive reliable, secure, and value-driven IT services that support their long-term objectives. Key responsibilities • Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs. • Monitor & Report service performance through meaningful reporting, governance and regular client reviews. • Manage & Resolve major incidents, escalations and service risks to minimise business impact. • Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. • Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. • Own & Manage service financials, ensuring effective budget management and commercial accountability. • Coordinate & Govern licence, configuration and obsolescence management activities. • Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice. • Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences. Required qualifications to be successful in this role To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes. You'll be confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications • ITIL Foundation certification (or equivalent IT Service Management qualification). • Proven experience managing IT service delivery within complex operational environments. • Strong knowledge of ITSM principles, processes and service management tools. • Demonstrable experience introducing, managing and reporting against SLAs and KPIs. • Experience leading continual service improvement initiatives. • Strong stakeholder management and client relationship skills. • Experience managing major incidents, service escalations and operational risks. • Commercial awareness with experience managing service budgets, contracts and financial performance. • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams. Desirable qualifications • Experience delivering services within the UK public sector. • Knowledge of cloud-hosted services and digital transformation programmes. • Experience with ServiceNow or other enterprise ITSM platforms. • ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. • Experience supporting organisational change management initiatives. • Relevant academic or professional qualifications in IT, Service Management or Project Management. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Service Delivery Manager Position Description At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs. Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2-3 days per week), with occasional travel to the CGI Belfast office and home working. Your future duties and responsibilities In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement. Your ability to build trusted relationships, resolve complex operational challenges, and champion service management best practice will be central to the success of the programme. You'll also play a key role in managing service performance, financial accountability, and operational risk while fostering collaboration across multiple teams and suppliers. By proactively identifying opportunities to improve services, you'll help ensure the client continues to receive reliable, secure, and value-driven IT services that support their long-term objectives. Key responsibilities • Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs. • Monitor & Report service performance through meaningful reporting, governance and regular client reviews. • Manage & Resolve major incidents, escalations and service risks to minimise business impact. • Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction. • Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers. • Own & Manage service financials, ensuring effective budget management and commercial accountability. • Coordinate & Govern licence, configuration and obsolescence management activities. • Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice. • Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences. Required qualifications to be successful in this role To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes. You'll be confident working with senior client stakeholders, driving continuous improvement, and ensuring services are delivered efficiently, securely, and in line with contractual commitments. Essential qualifications • ITIL Foundation certification (or equivalent IT Service Management qualification). • Proven experience managing IT service delivery within complex operational environments. • Strong knowledge of ITSM principles, processes and service management tools. • Demonstrable experience introducing, managing and reporting against SLAs and KPIs. • Experience leading continual service improvement initiatives. • Strong stakeholder management and client relationship skills. • Experience managing major incidents, service escalations and operational risks. • Commercial awareness with experience managing service budgets, contracts and financial performance. • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams. Desirable qualifications • Experience delivering services within the UK public sector. • Knowledge of cloud-hosted services and digital transformation programmes. • Experience with ServiceNow or other enterprise ITSM platforms. • ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification. • Experience supporting organisational change management initiatives. • Relevant academic or professional qualifications in IT, Service Management or Project Management. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Location: Stevenage (2-3 days per week onsite) Competitive Salary Offered. Role details: We are supporting a major defence client who are undergoing a global transformation programme, migrating from legacy SAP ECC6 system to SAP S/4HANA. As part of the programme, they require a Project Manager to lead on MM configuration and design across the Procure-to-Pay (P2P) process. The role will involve close collaboration with the multinational Procurement team as well as third party system integrators. In this role you can expect to: Own MM configuration and design across the Procure-to-Pay (P2P) process. Challenge custom development requests in MM, encouraging standard SAP capability where possible. Troubleshoot and resolve P2P issues. Work closely with other streams on integration topics, in particular, Manufacturing and Finance. What we are looking for in you: Essential Skills and Experience: Demonstrable experience with both SAP ECC and S/4HANA Experience in ECC to S/4HANA migrations with proactive issue management Deep understanding of MM integration with FI, EWM, TM, and GTS Proven capability to manage projects and changes end-to-end Experience acting as a business partner to Procurement, reviewing and proposing solutions Ability to work within a formal change control framework Desirable skills: Experience with SAP Global Trade Services SAP Solution Architect experience Experience with data migration, particularly in Procurement data (Master and Transactional) Benefits: Discretionary Company Bonus Pension Flexible working arrangements Enhanced parental leave, including maternity, adoption, and shared parental leave Fantastic site facilities, including subsidised meals and free car parking Please note, candidates must be eligible to obtain UK SC clearance (minimum of 5 years residency in the UK) If you are an experienced SAP Product Manager with a focus on Procurement, looking for a pivotal role in a dynamic and transformative environment, we would love to hear from you. Apply now to join our client's forward-thinking team.
Aug 24, 2026
Full time
Location: Stevenage (2-3 days per week onsite) Competitive Salary Offered. Role details: We are supporting a major defence client who are undergoing a global transformation programme, migrating from legacy SAP ECC6 system to SAP S/4HANA. As part of the programme, they require a Project Manager to lead on MM configuration and design across the Procure-to-Pay (P2P) process. The role will involve close collaboration with the multinational Procurement team as well as third party system integrators. In this role you can expect to: Own MM configuration and design across the Procure-to-Pay (P2P) process. Challenge custom development requests in MM, encouraging standard SAP capability where possible. Troubleshoot and resolve P2P issues. Work closely with other streams on integration topics, in particular, Manufacturing and Finance. What we are looking for in you: Essential Skills and Experience: Demonstrable experience with both SAP ECC and S/4HANA Experience in ECC to S/4HANA migrations with proactive issue management Deep understanding of MM integration with FI, EWM, TM, and GTS Proven capability to manage projects and changes end-to-end Experience acting as a business partner to Procurement, reviewing and proposing solutions Ability to work within a formal change control framework Desirable skills: Experience with SAP Global Trade Services SAP Solution Architect experience Experience with data migration, particularly in Procurement data (Master and Transactional) Benefits: Discretionary Company Bonus Pension Flexible working arrangements Enhanced parental leave, including maternity, adoption, and shared parental leave Fantastic site facilities, including subsidised meals and free car parking Please note, candidates must be eligible to obtain UK SC clearance (minimum of 5 years residency in the UK) If you are an experienced SAP Product Manager with a focus on Procurement, looking for a pivotal role in a dynamic and transformative environment, we would love to hear from you. Apply now to join our client's forward-thinking team.
Location: Stevenage (2-3 days per week onsite) Competitive Salary Offered. Role details: We are supporting a major defence client who are undergoing a global transformation programme, migrating from legacy SAP ECC6 system to SAP S/4HANA. As part of the programme we are looking for a Project Manager to lead SAP SD and Project Systems delivery, overseeing order-to-cash and project accounting proccesses. In this role you can expect to: Own SD configuration (order-to-cash process) and SAP Project System configuration and integration with FI/CO modules to support project planning, budgeting, and costing. Challenge custom development requests, advocating for standard SAP capabilities where possible. Work closely with other streams on integration topics, particularly FI/CO, MM, and GTS. Support business change within the Programmes Business function. Collaborate with multinational teams and third-party system integrators. What we are looking for in you: Essential skills: Demonstrable experience with both SAP ECC and S/4HANA. Experience in ECC to S/4HANA migrations, proactively addressing potential issues. Deep understanding of the integration of SD & PS with FI/CO, GTS, and MM. Ability to manage projects and changes from start to finish. Experience in acting as a business partner, reviewing solution proposals. Capability to operate within a formal change control process. Desirable Skills: Experience with SAP Global Trade Services. SAP Solution Architect experience. Familiarity with data migration, particularly SD/PS data (both Master and Transactional). Benefits: Discretionary Company Bonus Pension Flexible working arrangements Enhanced parental leave, including maternity, adoption, and shared parental leave Fantastic site facilities, including subsidised meals and free car parking Please note, candidates must be eligible to obtain UK SC clearance (minimum of 5 years residency in the UK) If you possess experience in SAP project management within the defence and security sector and are looking for a new opportunity, we would love to hear from you. Apply now to join our client's team and contribute to an exciting transformation programme.
Aug 24, 2026
Full time
Location: Stevenage (2-3 days per week onsite) Competitive Salary Offered. Role details: We are supporting a major defence client who are undergoing a global transformation programme, migrating from legacy SAP ECC6 system to SAP S/4HANA. As part of the programme we are looking for a Project Manager to lead SAP SD and Project Systems delivery, overseeing order-to-cash and project accounting proccesses. In this role you can expect to: Own SD configuration (order-to-cash process) and SAP Project System configuration and integration with FI/CO modules to support project planning, budgeting, and costing. Challenge custom development requests, advocating for standard SAP capabilities where possible. Work closely with other streams on integration topics, particularly FI/CO, MM, and GTS. Support business change within the Programmes Business function. Collaborate with multinational teams and third-party system integrators. What we are looking for in you: Essential skills: Demonstrable experience with both SAP ECC and S/4HANA. Experience in ECC to S/4HANA migrations, proactively addressing potential issues. Deep understanding of the integration of SD & PS with FI/CO, GTS, and MM. Ability to manage projects and changes from start to finish. Experience in acting as a business partner, reviewing solution proposals. Capability to operate within a formal change control process. Desirable Skills: Experience with SAP Global Trade Services. SAP Solution Architect experience. Familiarity with data migration, particularly SD/PS data (both Master and Transactional). Benefits: Discretionary Company Bonus Pension Flexible working arrangements Enhanced parental leave, including maternity, adoption, and shared parental leave Fantastic site facilities, including subsidised meals and free car parking Please note, candidates must be eligible to obtain UK SC clearance (minimum of 5 years residency in the UK) If you possess experience in SAP project management within the defence and security sector and are looking for a new opportunity, we would love to hear from you. Apply now to join our client's team and contribute to an exciting transformation programme.
Programme Manager - Training Support Location: Bristol On Site Contract Type: 12-Month Start Date: October 2026 Working Pattern: Standard hours Mon-Fri Security Clearance: BPSS required to start; must be UK Citizen to be eligible to obtain Security Clearance (SC) About the Role We are seeking an experienced Programme Manager to take full accountability for the delivery of a critical Air Defence Training Support contract across time, cost, requirement, and quality parameters. In this role, you will act as the primary interface to the UK Ministry of Defence (MOD) and lead a cross-functional team responsible for complex defence training delivery, maintenance support, and service transition from mobilization to execution. We are looking for people that have delivered projects or programmes to the UK MOD previously. Key Responsibilities Contract Execution: Lead and manage the cross-functional team delivering defence training support, ensuring all contract KPIs, milestones, and deliverables are met. Customer & Stakeholder Interface: Act as the primary point of contact for internal and external stakeholders, including the UK MOD, defence authority representatives, and key delivery partners. Service & Asset Management: Oversee the provision of qualified instructors, console operators, course design support, and operational personnel while ensuring the availability of specified assets, maintenance support, spares, and configuration control. Capability Integration: Support training capability growth initiatives, potential international scope expansion, and ongoing equipment/device upgrades. Team Leadership: Manage and mentor assigned Project Managers, providing coaching, performance management, and day-to-day guidance. Subcontract Oversight: Maintain robust supplier/subcontractor management and strict financial control over multi-year sustainment operations. Essential Requirements Core Skills: Proven expertise in Programme / Project Management, Stakeholder Management, and Financial Management. Qualifications: Accredited PM qualification (e.g., APMP, PRINCE2 Practitioner, PMI-PMP, or corporate equivalent). Leadership: Demonstrable experience leading cross-functional teams, ideally within a matrix organization, with a strong track record of operational delivery. Interface Capabilities: Strong background acting as a primary interface to high-level customers and influencing senior stakeholders. Desirable Experience 10+ years of programme or project management experience within the aerospace or defence sectors, with direct budget ownership. Hands-on experience managing UK MOD service contracts, KPI frameworks, and mobilization-to-execution transitions. Proven ability to control contract finances and manage change across multi-year production or sustainment contracts. Engineering or Business Management degree. Pragmatic problem-solver with a collaborative leadership style. Key Success Measures On-schedule, on-budget execution of the Training contract with high client satisfaction. Guaranteed availability of specified training assets and qualified personnel to meet operational demand. On-time completion of required deliverables and effective change board governance. Successful standing up and execution of expanded training service scopes.
Aug 24, 2026
Full time
Programme Manager - Training Support Location: Bristol On Site Contract Type: 12-Month Start Date: October 2026 Working Pattern: Standard hours Mon-Fri Security Clearance: BPSS required to start; must be UK Citizen to be eligible to obtain Security Clearance (SC) About the Role We are seeking an experienced Programme Manager to take full accountability for the delivery of a critical Air Defence Training Support contract across time, cost, requirement, and quality parameters. In this role, you will act as the primary interface to the UK Ministry of Defence (MOD) and lead a cross-functional team responsible for complex defence training delivery, maintenance support, and service transition from mobilization to execution. We are looking for people that have delivered projects or programmes to the UK MOD previously. Key Responsibilities Contract Execution: Lead and manage the cross-functional team delivering defence training support, ensuring all contract KPIs, milestones, and deliverables are met. Customer & Stakeholder Interface: Act as the primary point of contact for internal and external stakeholders, including the UK MOD, defence authority representatives, and key delivery partners. Service & Asset Management: Oversee the provision of qualified instructors, console operators, course design support, and operational personnel while ensuring the availability of specified assets, maintenance support, spares, and configuration control. Capability Integration: Support training capability growth initiatives, potential international scope expansion, and ongoing equipment/device upgrades. Team Leadership: Manage and mentor assigned Project Managers, providing coaching, performance management, and day-to-day guidance. Subcontract Oversight: Maintain robust supplier/subcontractor management and strict financial control over multi-year sustainment operations. Essential Requirements Core Skills: Proven expertise in Programme / Project Management, Stakeholder Management, and Financial Management. Qualifications: Accredited PM qualification (e.g., APMP, PRINCE2 Practitioner, PMI-PMP, or corporate equivalent). Leadership: Demonstrable experience leading cross-functional teams, ideally within a matrix organization, with a strong track record of operational delivery. Interface Capabilities: Strong background acting as a primary interface to high-level customers and influencing senior stakeholders. Desirable Experience 10+ years of programme or project management experience within the aerospace or defence sectors, with direct budget ownership. Hands-on experience managing UK MOD service contracts, KPI frameworks, and mobilization-to-execution transitions. Proven ability to control contract finances and manage change across multi-year production or sustainment contracts. Engineering or Business Management degree. Pragmatic problem-solver with a collaborative leadership style. Key Success Measures On-schedule, on-budget execution of the Training contract with high client satisfaction. Guaranteed availability of specified training assets and qualified personnel to meet operational demand. On-time completion of required deliverables and effective change board governance. Successful standing up and execution of expanded training service scopes.
Configuration Manager (SC Cleared) Location: Remote Contract Length: 4-6 Months Rate: Up to 622 per day (Inside IR35) Clearance: Active SC Clearance Required Your New Role Hays are recruiting for an experienced Configuration Manager to support a high-profile Ministry of Justice programme. This is a fully remote contract opportunity working within a secure and highly regulated environment, ensuring the integrity, consistency and governance of critical IT systems and infrastructure. You will play a key role in maintaining configuration management processes, controlling changes, ensuring audit compliance and supporting the successful deployment of technology services across the organisation. What You'll Be Doing Managing and maintaining Configuration Management Databases (CMDBs). Identifying, categorising and tracking configuration items including servers, software, documentation and infrastructure assets. Establishing and maintaining hardware and software baselines. Controlling and governing system changes through established change management processes. Supporting Change Advisory Boards (CAB) and configuration governance activities. Producing status reports and maintaining full traceability of configuration items. Conducting audits and verification activities to ensure configuration accuracy and compliance. Working closely with technical and business stakeholders to support seamless deployments and operational stability. What You'll Need to Succeed Active SC Clearance. Proven experience in Configuration Management within complex IT environments. Strong CMDB administration and governance experience. Experience managing configuration items, baselines and change control processes. Knowledge of audit, compliance and configuration verification activities. Experience with configuration and version control tools. Excellent documentation and reporting skills. Strong stakeholder management skills, with the ability to work across development, engineering, QA and leadership teams. What You'll Get in Return Remote working contract. Up to 622 per day Inside IR35. Opportunity to support a key Ministry of Justice programme. Exposure to enterprise-scale governance, compliance and change management activities within a secure environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 23, 2026
Contractor
Configuration Manager (SC Cleared) Location: Remote Contract Length: 4-6 Months Rate: Up to 622 per day (Inside IR35) Clearance: Active SC Clearance Required Your New Role Hays are recruiting for an experienced Configuration Manager to support a high-profile Ministry of Justice programme. This is a fully remote contract opportunity working within a secure and highly regulated environment, ensuring the integrity, consistency and governance of critical IT systems and infrastructure. You will play a key role in maintaining configuration management processes, controlling changes, ensuring audit compliance and supporting the successful deployment of technology services across the organisation. What You'll Be Doing Managing and maintaining Configuration Management Databases (CMDBs). Identifying, categorising and tracking configuration items including servers, software, documentation and infrastructure assets. Establishing and maintaining hardware and software baselines. Controlling and governing system changes through established change management processes. Supporting Change Advisory Boards (CAB) and configuration governance activities. Producing status reports and maintaining full traceability of configuration items. Conducting audits and verification activities to ensure configuration accuracy and compliance. Working closely with technical and business stakeholders to support seamless deployments and operational stability. What You'll Need to Succeed Active SC Clearance. Proven experience in Configuration Management within complex IT environments. Strong CMDB administration and governance experience. Experience managing configuration items, baselines and change control processes. Knowledge of audit, compliance and configuration verification activities. Experience with configuration and version control tools. Excellent documentation and reporting skills. Strong stakeholder management skills, with the ability to work across development, engineering, QA and leadership teams. What You'll Get in Return Remote working contract. Up to 622 per day Inside IR35. Opportunity to support a key Ministry of Justice programme. Exposure to enterprise-scale governance, compliance and change management activities within a secure environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves thousands of business and technology leaders at global conferences each year. You'll work with curious, motivated people and learn about the latest in technology and business. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you. We're looking for a highly motivated Manager, Platform Success to help our Conferences teams and partners solve critical challenges and get the most out of our technology solutions. You'll be a people leader responsible for partnering with cross functional teams to understand their goals, document their requirements and drive the execution of that strategy. You must have a customer centric focus, technical knowledge deep enough to partner effectively with development resources, and above average communication, facilitation, and persuasion skills. A qualified candidate is process driven, analytical, can multi task, and takes pride in their work while being able to work in a fast paced, self directed, and collaborative environment. What you'll do: Support Leverage Conferences' technologies to deliver key experiences and solve critical challenges Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally Execute high quality platform configurations with a focus on delivering global consistency Communication Build trust based value add relationships with senior leaders Influence and negotiate inbound feature requests through governance with stakeholders Communicate product roadmaps and milestones Innovation Prototype 0 0.5 technology and iterate with business partners to establish feasibility and usability Evaluate SaaS solutions against business requirements, propose, and deliver roadmaps and execution of technology evolution Training Create, update, and maintain documentation of existing business and technology processes as well as new feature releases Partner with Product Owners and teams to write high quality user stories explaining business problems Testing Assess performance and translate information into actionable insights that can easily be understood and used to drive change Organize and drive complex projects, identify emerging issues, and keep core initiatives on track for completion by scheduled date Process QA testing and contribute to UA testing to uphold and achieve high quality, low defect product development What you'll need: Language Skills: Fluent and English Experience: 5 7 years of business analysis and project management experience Exceptional problem solving capabilities: Able to solve complex problems, thinking creatively, and using data to tell a story Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Self motivated & accountable, with a high level of commitment to responsibility Communication skills: You're an excellent verbal and written communicator capable of eliciting client and stakeholder feedback, documenting clear requirements, and providing high quality support Problem Solving: Ability to engage with cross functional teams across the organization and work collaboratively to solve complex challenges. Leadership: You've demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Action oriented and driven to achieve results and build trust with both business partners and internal developers Influence: You must demonstrate a high level of collaboration and strong negotiation skills Organization skills: Extremely organized with strong time management skills Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Gartner Applicant Privacy Link: About this role Recruiter provides an absolutely pivotal role in our success story at Gartner. Working in partnership with the business you will be responsible for sourcing and assessing great talent for our organization. Working at Gartner, you will have the fantastic opportunity to see the development of associates you have engaged and feel proud to have been part of their achievements. What you'll do Source, qualify and match candidates to defined profiles and specific open requisitions across assigned Business Units. Develop a thorough understanding of the profiles for which you are searching by forming and maintaining a relationship with hiring managers. Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies. Work with a database for sourcing and tracking of candidates. What you'll need 3 7 years' experience in a corporate or agency recruitment role. A consistent track record of success in a metrics or goal based talent acquisition setting. Strong time management and organizational skills. Someone with determination and a focus on delivering results. What we offer A seat to the table to help drive peak performance in a growing, people business. Encouragement to be innovative and challenge status quo. Exposure to industry leading training and development. Performance based recognition and rewards.
Aug 22, 2026
Full time
What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves thousands of business and technology leaders at global conferences each year. You'll work with curious, motivated people and learn about the latest in technology and business. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you. We're looking for a highly motivated Manager, Platform Success to help our Conferences teams and partners solve critical challenges and get the most out of our technology solutions. You'll be a people leader responsible for partnering with cross functional teams to understand their goals, document their requirements and drive the execution of that strategy. You must have a customer centric focus, technical knowledge deep enough to partner effectively with development resources, and above average communication, facilitation, and persuasion skills. A qualified candidate is process driven, analytical, can multi task, and takes pride in their work while being able to work in a fast paced, self directed, and collaborative environment. What you'll do: Support Leverage Conferences' technologies to deliver key experiences and solve critical challenges Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally Execute high quality platform configurations with a focus on delivering global consistency Communication Build trust based value add relationships with senior leaders Influence and negotiate inbound feature requests through governance with stakeholders Communicate product roadmaps and milestones Innovation Prototype 0 0.5 technology and iterate with business partners to establish feasibility and usability Evaluate SaaS solutions against business requirements, propose, and deliver roadmaps and execution of technology evolution Training Create, update, and maintain documentation of existing business and technology processes as well as new feature releases Partner with Product Owners and teams to write high quality user stories explaining business problems Testing Assess performance and translate information into actionable insights that can easily be understood and used to drive change Organize and drive complex projects, identify emerging issues, and keep core initiatives on track for completion by scheduled date Process QA testing and contribute to UA testing to uphold and achieve high quality, low defect product development What you'll need: Language Skills: Fluent and English Experience: 5 7 years of business analysis and project management experience Exceptional problem solving capabilities: Able to solve complex problems, thinking creatively, and using data to tell a story Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Self motivated & accountable, with a high level of commitment to responsibility Communication skills: You're an excellent verbal and written communicator capable of eliciting client and stakeholder feedback, documenting clear requirements, and providing high quality support Problem Solving: Ability to engage with cross functional teams across the organization and work collaboratively to solve complex challenges. Leadership: You've demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Action oriented and driven to achieve results and build trust with both business partners and internal developers Influence: You must demonstrate a high level of collaboration and strong negotiation skills Organization skills: Extremely organized with strong time management skills Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Gartner Applicant Privacy Link: About this role Recruiter provides an absolutely pivotal role in our success story at Gartner. Working in partnership with the business you will be responsible for sourcing and assessing great talent for our organization. Working at Gartner, you will have the fantastic opportunity to see the development of associates you have engaged and feel proud to have been part of their achievements. What you'll do Source, qualify and match candidates to defined profiles and specific open requisitions across assigned Business Units. Develop a thorough understanding of the profiles for which you are searching by forming and maintaining a relationship with hiring managers. Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies. Work with a database for sourcing and tracking of candidates. What you'll need 3 7 years' experience in a corporate or agency recruitment role. A consistent track record of success in a metrics or goal based talent acquisition setting. Strong time management and organizational skills. Someone with determination and a focus on delivering results. What we offer A seat to the table to help drive peak performance in a growing, people business. Encouragement to be innovative and challenge status quo. Exposure to industry leading training and development. Performance based recognition and rewards.
Application Operations Engineer Location: Exeter (Hybrid - 1 day per week on-site) Contract Duration: 12 Months About the Role We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next-generation data and forecasting platform. In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes. Key Responsibilities Product Configuration: Configure and manage data products using templating languages ( Handlebars.js / Moustache.js ) and layout markups ( Typst ). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow . Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality. Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures. Essential Requirements Templating & Markup Expertise: Hands-on experience with logic-less templating languages like Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment. Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams. Why Apply? Great Work-Life Balance: Minimal on-site requirement (just 1 day per week in Exeter). Long-Term Project: A full 12-month contract working on a newly launched, modern platform. Fast-Track Process: Single-stage, conversational video interview process. How to Apply If you hold required configuration and application support background, please submit your CV for immediate consideration! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 22, 2026
Contractor
Application Operations Engineer Location: Exeter (Hybrid - 1 day per week on-site) Contract Duration: 12 Months About the Role We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next-generation data and forecasting platform. In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes. Key Responsibilities Product Configuration: Configure and manage data products using templating languages ( Handlebars.js / Moustache.js ) and layout markups ( Typst ). Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey. ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow . Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality. Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures. Essential Requirements Templating & Markup Expertise: Hands-on experience with logic-less templating languages like Handlebars.js or Moustache.js , along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON). ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management. Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment. Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams. Why Apply? Great Work-Life Balance: Minimal on-site requirement (just 1 day per week in Exeter). Long-Term Project: A full 12-month contract working on a newly launched, modern platform. Fast-Track Process: Single-stage, conversational video interview process. How to Apply If you hold required configuration and application support background, please submit your CV for immediate consideration! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
Aug 22, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. We are looking for a Security & Compliance Manager to own the security of how our products and systems are deployed, operated and maintained in customer environments around the world, and to lead the security assurance and certification activity that stands behind them. This is a senior, customer-facing leadership role sitting at the intersection of secure delivery, customer operations and corporate security. You as a Security & Compliance Manager will work closely with our delivery, customer-facing, network & infrastructure and corporate IT teams, and with our external security partners, to make sure the systems we deploy remain secure throughout their operational life. The role is focused on leadership, coordination and communication rather than hands-on engineering. Much of the knowledge needed already exists across the business - your job is to bring it together into a coherent programme, and to be the champion who drives it through, backed by enough technical understanding to hold detailed conversations with customers, auditors and developers. The role of Security & Compliance Manager is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, and from time to time to customer sites worldwide, with good flexibility for Hybrid working. Responsibilities - Security & Compliance Manager - not exhaustive: Act as the senior voice and champion for security across our delivery and customer operations, ensuring deployed systems receive the same security attention as new ones. Define the customer operating policies, principles and patterns that delivery and customer-facing teams should follow for the secure implementation and operation of SRT systems. Own the through-life security of equipment deployed in customer environments, including patching, secure configuration, and equipment lifecycle and end-of-life replacement. Lead SRT's responses to customer security requirements, assurance questionnaires and connection approvals, including for sophisticated government and defence customers. Work with internal stakeholders to ensure engineering and operational reality supports the security claims we make to customers, partners and auditors. Lead our assurance and certification activity, including Cyber Essentials Plus, ISO 27001 and other relevant standards. Bring together the security expertise that already exists across the business into one coherent, prioritised programme of improvement. Direct our external security partners as an extended resource pool for monitoring, assessments and remediation. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside project delivery and other commitments. Report clearly to senior leadership on risk, progress and priorities in business terms. Requirements - Security & Compliance Manager - not exhaustive: Strong experience in security management, security assurance, compliance or a similar role, ideally where systems are delivered into and operated within customer environments. A track record of achieving and maintaining certifications such as ISO 27001 and Cyber Essentials Plus, including managing audits. Practical understanding of securing deployed infrastructure, including firewalls, patching, secure configuration and equipment lifecycle management. Experience leading customer-facing security engagements, including security questionnaires, accreditation and third-party assurance. The presence and communication skills to champion change across teams and to influence stakeholders without direct authority. The judgement to assess risk and business impact pragmatically. Experience coordinating third-party security providers such as managed SOC or security service partners. Familiarity with recognised frameworks such as ISO 27001, Cyber Essentials Plus, NIST CSF or similar. Experience in an engineering or manufacturing business delivering long-lived systems would be helpful. Experience in high-trust, regulated or mission-critical environments would be valuable. Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
Aug 22, 2026
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. We are looking for a Security & Compliance Manager to own the security of how our products and systems are deployed, operated and maintained in customer environments around the world, and to lead the security assurance and certification activity that stands behind them. This is a senior, customer-facing leadership role sitting at the intersection of secure delivery, customer operations and corporate security. You as a Security & Compliance Manager will work closely with our delivery, customer-facing, network & infrastructure and corporate IT teams, and with our external security partners, to make sure the systems we deploy remain secure throughout their operational life. The role is focused on leadership, coordination and communication rather than hands-on engineering. Much of the knowledge needed already exists across the business - your job is to bring it together into a coherent programme, and to be the champion who drives it through, backed by enough technical understanding to hold detailed conversations with customers, auditors and developers. The role of Security & Compliance Manager is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, and from time to time to customer sites worldwide, with good flexibility for Hybrid working. Responsibilities - Security & Compliance Manager - not exhaustive: Act as the senior voice and champion for security across our delivery and customer operations, ensuring deployed systems receive the same security attention as new ones. Define the customer operating policies, principles and patterns that delivery and customer-facing teams should follow for the secure implementation and operation of SRT systems. Own the through-life security of equipment deployed in customer environments, including patching, secure configuration, and equipment lifecycle and end-of-life replacement. Lead SRT's responses to customer security requirements, assurance questionnaires and connection approvals, including for sophisticated government and defence customers. Work with internal stakeholders to ensure engineering and operational reality supports the security claims we make to customers, partners and auditors. Lead our assurance and certification activity, including Cyber Essentials Plus, ISO 27001 and other relevant standards. Bring together the security expertise that already exists across the business into one coherent, prioritised programme of improvement. Direct our external security partners as an extended resource pool for monitoring, assessments and remediation. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside project delivery and other commitments. Report clearly to senior leadership on risk, progress and priorities in business terms. Requirements - Security & Compliance Manager - not exhaustive: Strong experience in security management, security assurance, compliance or a similar role, ideally where systems are delivered into and operated within customer environments. A track record of achieving and maintaining certifications such as ISO 27001 and Cyber Essentials Plus, including managing audits. Practical understanding of securing deployed infrastructure, including firewalls, patching, secure configuration and equipment lifecycle management. Experience leading customer-facing security engagements, including security questionnaires, accreditation and third-party assurance. The presence and communication skills to champion change across teams and to influence stakeholders without direct authority. The judgement to assess risk and business impact pragmatically. Experience coordinating third-party security providers such as managed SOC or security service partners. Familiarity with recognised frameworks such as ISO 27001, Cyber Essentials Plus, NIST CSF or similar. Experience in an engineering or manufacturing business delivering long-lived systems would be helpful. Experience in high-trust, regulated or mission-critical environments would be valuable. Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
SRT Marine Systems plc
Gloucester, Gloucestershire
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. We are looking for a Security & Compliance Manager to own the security of how our products and systems are deployed, operated and maintained in customer environments around the world, and to lead the security assurance and certification activity that stands behind them. This is a senior, customer-facing leadership role sitting at the intersection of secure delivery, customer operations and corporate security. You as a Security & Compliance Manager will work closely with our delivery, customer-facing, network & infrastructure and corporate IT teams, and with our external security partners, to make sure the systems we deploy remain secure throughout their operational life. The role is focused on leadership, coordination and communication rather than hands-on engineering. Much of the knowledge needed already exists across the business - your job is to bring it together into a coherent programme, and to be the champion who drives it through, backed by enough technical understanding to hold detailed conversations with customers, auditors and developers. The role of Security & Compliance Manager is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, and from time to time to customer sites worldwide, with good flexibility for Hybrid working. Responsibilities - Security & Compliance Manager - not exhaustive: Act as the senior voice and champion for security across our delivery and customer operations, ensuring deployed systems receive the same security attention as new ones. Define the customer operating policies, principles and patterns that delivery and customer-facing teams should follow for the secure implementation and operation of SRT systems. Own the through-life security of equipment deployed in customer environments, including patching, secure configuration, and equipment lifecycle and end-of-life replacement. Lead SRT's responses to customer security requirements, assurance questionnaires and connection approvals, including for sophisticated government and defence customers. Work with internal stakeholders to ensure engineering and operational reality supports the security claims we make to customers, partners and auditors. Lead our assurance and certification activity, including Cyber Essentials Plus, ISO 27001 and other relevant standards. Bring together the security expertise that already exists across the business into one coherent, prioritised programme of improvement. Direct our external security partners as an extended resource pool for monitoring, assessments and remediation. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside project delivery and other commitments. Report clearly to senior leadership on risk, progress and priorities in business terms. Requirements - Security & Compliance Manager - not exhaustive: Strong experience in security management, security assurance, compliance or a similar role, ideally where systems are delivered into and operated within customer environments. A track record of achieving and maintaining certifications such as ISO 27001 and Cyber Essentials Plus, including managing audits. Practical understanding of securing deployed infrastructure, including firewalls, patching, secure configuration and equipment lifecycle management. Experience leading customer-facing security engagements, including security questionnaires, accreditation and third-party assurance. The presence and communication skills to champion change across teams and to influence stakeholders without direct authority. The judgement to assess risk and business impact pragmatically. Experience coordinating third-party security providers such as managed SOC or security service partners. Familiarity with recognised frameworks such as ISO 27001, Cyber Essentials Plus, NIST CSF or similar. Experience in an engineering or manufacturing business delivering long-lived systems would be helpful. Experience in high-trust, regulated or mission-critical environments would be valuable. Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
Aug 22, 2026
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. We are looking for a Security & Compliance Manager to own the security of how our products and systems are deployed, operated and maintained in customer environments around the world, and to lead the security assurance and certification activity that stands behind them. This is a senior, customer-facing leadership role sitting at the intersection of secure delivery, customer operations and corporate security. You as a Security & Compliance Manager will work closely with our delivery, customer-facing, network & infrastructure and corporate IT teams, and with our external security partners, to make sure the systems we deploy remain secure throughout their operational life. The role is focused on leadership, coordination and communication rather than hands-on engineering. Much of the knowledge needed already exists across the business - your job is to bring it together into a coherent programme, and to be the champion who drives it through, backed by enough technical understanding to hold detailed conversations with customers, auditors and developers. The role of Security & Compliance Manager is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, and from time to time to customer sites worldwide, with good flexibility for Hybrid working. Responsibilities - Security & Compliance Manager - not exhaustive: Act as the senior voice and champion for security across our delivery and customer operations, ensuring deployed systems receive the same security attention as new ones. Define the customer operating policies, principles and patterns that delivery and customer-facing teams should follow for the secure implementation and operation of SRT systems. Own the through-life security of equipment deployed in customer environments, including patching, secure configuration, and equipment lifecycle and end-of-life replacement. Lead SRT's responses to customer security requirements, assurance questionnaires and connection approvals, including for sophisticated government and defence customers. Work with internal stakeholders to ensure engineering and operational reality supports the security claims we make to customers, partners and auditors. Lead our assurance and certification activity, including Cyber Essentials Plus, ISO 27001 and other relevant standards. Bring together the security expertise that already exists across the business into one coherent, prioritised programme of improvement. Direct our external security partners as an extended resource pool for monitoring, assessments and remediation. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside project delivery and other commitments. Report clearly to senior leadership on risk, progress and priorities in business terms. Requirements - Security & Compliance Manager - not exhaustive: Strong experience in security management, security assurance, compliance or a similar role, ideally where systems are delivered into and operated within customer environments. A track record of achieving and maintaining certifications such as ISO 27001 and Cyber Essentials Plus, including managing audits. Practical understanding of securing deployed infrastructure, including firewalls, patching, secure configuration and equipment lifecycle management. Experience leading customer-facing security engagements, including security questionnaires, accreditation and third-party assurance. The presence and communication skills to champion change across teams and to influence stakeholders without direct authority. The judgement to assess risk and business impact pragmatically. Experience coordinating third-party security providers such as managed SOC or security service partners. Familiarity with recognised frameworks such as ISO 27001, Cyber Essentials Plus, NIST CSF or similar. Experience in an engineering or manufacturing business delivering long-lived systems would be helpful. Experience in high-trust, regulated or mission-critical environments would be valuable. Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
