Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Aug 24, 2026
Full time
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 23, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
Aug 23, 2026
Full time
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 22, 2026
Contractor
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.
Aug 22, 2026
Full time
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely? We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on. What you'll be doing This isn't a purely hands-off management role. You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation Acting as the escalation point for the complex or high-priority stuff Reporting service desk performance up to senior leadership, in language they can actually use What they care about Yes, they want solid Service Desk management experience. But more than that, they want: Someone who's genuinely proud of the work they do, not just clocking in Someone ready to take a step up - this could be your first lead role, and that's fine A person comfortable being hands-on with the team while still owning the bigger picture If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this. The technical bit A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already Comfortable with ITSM tools and ticketing systems Solid grounding in a Microsoft 365 / Azure / Windows environment Confident communicator - with your team, and with senior leadership Why this is worth a look Most Service Desk Lead roles are about maintaining what's already there. This one isn't. You'll be shaping how the team actually works, not inheriting someone else's system You'll report directly into a newly-appointed Director who's heavily investing time in getting this right There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at.
Job Title: Service Support Analyst (Level 2) Salary: 40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop. Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups. Manage user lifecycle processes (joiners, movers, leavers) and system access controls. Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies. Maintain accurate hardware and software inventories. Work closely with external IT suppliers and monitor their performance against service expectations. Assist with technology rollouts, including user communication, training, and support. Conduct risk assessments on incidents and escalate issues appropriately. Perform information security and data protection checks. Communicate effectively with non-technical stakeholders, providing clear updates on IT services. Skills & Competencies Strong troubleshooting and problem-solving abilities. Clear communication skills (technical and non-technical). Ability to manage multiple priorities and work under pressure. High attention to detail and strong organisational skills. Ability to work independently and collaboratively within a team. Proactive approach with a willingness to learn and develop. Understanding of change management and IT service processes. Awareness of cyber security best practices. Experience & Qualifications Essential: Experience supporting Microsoft Azure and Microsoft 365 environments. Proven experience in a customer-facing IT support role. Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to 40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual leave plus bank holidays. Pension with employer contributions up to 10%. Life assurance (4x salary). Employee wellbeing support, training opportunities, and additional perks (e.g., volunteering leave, discounts, health initiatives). Working Arrangements Full-time, permanent role (35 hours per week). Primarily office-based, with limited flexible/home working options available depending on role and performance. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 22, 2026
Full time
Job Title: Service Support Analyst (Level 2) Salary: 40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop. Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups. Manage user lifecycle processes (joiners, movers, leavers) and system access controls. Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies. Maintain accurate hardware and software inventories. Work closely with external IT suppliers and monitor their performance against service expectations. Assist with technology rollouts, including user communication, training, and support. Conduct risk assessments on incidents and escalate issues appropriately. Perform information security and data protection checks. Communicate effectively with non-technical stakeholders, providing clear updates on IT services. Skills & Competencies Strong troubleshooting and problem-solving abilities. Clear communication skills (technical and non-technical). Ability to manage multiple priorities and work under pressure. High attention to detail and strong organisational skills. Ability to work independently and collaboratively within a team. Proactive approach with a willingness to learn and develop. Understanding of change management and IT service processes. Awareness of cyber security best practices. Experience & Qualifications Essential: Experience supporting Microsoft Azure and Microsoft 365 environments. Proven experience in a customer-facing IT support role. Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to 40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual leave plus bank holidays. Pension with employer contributions up to 10%. Life assurance (4x salary). Employee wellbeing support, training opportunities, and additional perks (e.g., volunteering leave, discounts, health initiatives). Working Arrangements Full-time, permanent role (35 hours per week). Primarily office-based, with limited flexible/home working options available depending on role and performance. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Esher, United Kingdom Posted on 09/06/2026 At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre screened candidates, Civic Recruitment Limited is well positioned to cater to the specific needs of both public and private sectors. Job Description 3 Month Contract With A local Authority Job Purpose To provide high-quality operational and technical support to over 400 end users across the Council, ensuring the effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain reliable ICT services across the organisation. Key Responsibilities Provide 1st and 2nd line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote support tools, and face-to-face assistance. Install, configure, maintain, and troubleshoot laptops, docking stations, monitors, mobile devices, peripherals, and audiovisual equipment. Support the administration and management of user accounts, passwords, access permissions, and email security processes. Configure and manage iPhones and iPads using Apple Business Manager and Microsoft Endpoint Manager. Provide ICT induction training and ongoing guidance to staff on Council systems and applications. Maintain accurate documentation, knowledge articles, user guides, asset records, and software licence information. Liaise with third-party suppliers and support partners to resolve technical issues and coordinate service delivery. Assist with ICT administration, including stock management, purchase orders, invoices, and asset register updates. Participate in a shift rota to ensure Service Desk coverage and provide support at remote Council locations when required. Contribute to continuous service improvement by identifying opportunities to enhance customer experience and ways of working. Requirements Experience working within an ICT support or Service Desk environment. Experience supporting Windows 11, Microsoft 365, Teams, SharePoint, laptops, mobile devices, and telephony solutions. Experience with mobile device management, including Microsoft Endpoint Manager. Strong customer service, communication, and interpersonal skills. Ability to diagnose and resolve hardware and software issues using a logical and analytical approach. Experience working with service management processes and ticketing systems. Ability to follow procedures accurately and maintain detailed records and documentation. Well organised with strong attention to detail and the ability to manage competing priorities. Ability to work collaboratively within a team and share knowledge effectively. Willingness to work a shift rota and provide additional cover when required. Full UK driving licence and access to a vehicle during working hours. Basic DBS clearance. Educated to GCE A Level standard or equivalent. Experience supporting users across multiple sites and locations. Experience within a local government or public sector ICT environment.
Aug 11, 2026
Full time
Esher, United Kingdom Posted on 09/06/2026 At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre screened candidates, Civic Recruitment Limited is well positioned to cater to the specific needs of both public and private sectors. Job Description 3 Month Contract With A local Authority Job Purpose To provide high-quality operational and technical support to over 400 end users across the Council, ensuring the effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain reliable ICT services across the organisation. Key Responsibilities Provide 1st and 2nd line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote support tools, and face-to-face assistance. Install, configure, maintain, and troubleshoot laptops, docking stations, monitors, mobile devices, peripherals, and audiovisual equipment. Support the administration and management of user accounts, passwords, access permissions, and email security processes. Configure and manage iPhones and iPads using Apple Business Manager and Microsoft Endpoint Manager. Provide ICT induction training and ongoing guidance to staff on Council systems and applications. Maintain accurate documentation, knowledge articles, user guides, asset records, and software licence information. Liaise with third-party suppliers and support partners to resolve technical issues and coordinate service delivery. Assist with ICT administration, including stock management, purchase orders, invoices, and asset register updates. Participate in a shift rota to ensure Service Desk coverage and provide support at remote Council locations when required. Contribute to continuous service improvement by identifying opportunities to enhance customer experience and ways of working. Requirements Experience working within an ICT support or Service Desk environment. Experience supporting Windows 11, Microsoft 365, Teams, SharePoint, laptops, mobile devices, and telephony solutions. Experience with mobile device management, including Microsoft Endpoint Manager. Strong customer service, communication, and interpersonal skills. Ability to diagnose and resolve hardware and software issues using a logical and analytical approach. Experience working with service management processes and ticketing systems. Ability to follow procedures accurately and maintain detailed records and documentation. Well organised with strong attention to detail and the ability to manage competing priorities. Ability to work collaboratively within a team and share knowledge effectively. Willingness to work a shift rota and provide additional cover when required. Full UK driving licence and access to a vehicle during working hours. Basic DBS clearance. Educated to GCE A Level standard or equivalent. Experience supporting users across multiple sites and locations. Experience within a local government or public sector ICT environment.
IT Support Analyst - York ( 30,000, 4 Days Onsite) Location: York (4 days onsite) Salary: 30,000 Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects. Key Responsibilities Provide 1st and 2nd line support for hardware, software, and user access issues. Log, prioritise and resolve service requests and incidents. Configure and deploy laptops, devices, and user accounts. Support Microsoft environments, endpoint management, and routine system maintenance. Assist with device rollouts, migrations, upgrades, and other IT projects. Escalate complex issues where necessary and follow support best practices. Contribute to IT documentation and knowledge sharing. Skills & Experience Experience in a 1st/2nd Line Support or IT Service Desk role. Strong Microsoft troubleshooting skills across desktop and server environments. Basic networking knowledge. Exposure to Azure, Intune, and Microsoft Defender. Good understanding of IT support processes and ticketing systems. Strong communication and problem-solving skills. Organised, proactive, and keen to develop a career within IT. Ideal Candidate Customer-focused with a positive attitude. Comfortable working in a fast-paced support environment. Able to prioritise workload and work collaboratively within a team. Enthusiastic about learning new technologies and progressing technically. A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.
Jul 31, 2026
Full time
IT Support Analyst - York ( 30,000, 4 Days Onsite) Location: York (4 days onsite) Salary: 30,000 Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects. Key Responsibilities Provide 1st and 2nd line support for hardware, software, and user access issues. Log, prioritise and resolve service requests and incidents. Configure and deploy laptops, devices, and user accounts. Support Microsoft environments, endpoint management, and routine system maintenance. Assist with device rollouts, migrations, upgrades, and other IT projects. Escalate complex issues where necessary and follow support best practices. Contribute to IT documentation and knowledge sharing. Skills & Experience Experience in a 1st/2nd Line Support or IT Service Desk role. Strong Microsoft troubleshooting skills across desktop and server environments. Basic networking knowledge. Exposure to Azure, Intune, and Microsoft Defender. Good understanding of IT support processes and ticketing systems. Strong communication and problem-solving skills. Organised, proactive, and keen to develop a career within IT. Ideal Candidate Customer-focused with a positive attitude. Comfortable working in a fast-paced support environment. Able to prioritise workload and work collaboratively within a team. Enthusiastic about learning new technologies and progressing technically. A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Jul 31, 2026
Full time
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Applications Support Analyst (Microsoft 365 & AI) Salary: 45,000 - 55,000 per annum (DOE) Job Type: Fixed-Term Contract (up to 18 Months) Location: Central London Working Pattern: Full-time, Hybrid About the Opportunity We are recruiting on behalf of a prestigious and long-established organisation seeking an Applications Support Analyst (Microsoft 365 & AI) to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook. Contribute to data quality, reporting and system administration activities. Support the introduction and adoption of AI and automation technologies across the organisation. Promote best practice around information security, user access management and data governance. Your Skills and Experience Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role. Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third-party suppliers and technology partners. Ability to translate user requirements into practical system improvements and support solutions. Experience creating user documentation, knowledge base content and support materials. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong customer service focus with a proactive and collaborative approach. Understanding of data protection, information governance and secure system administration practices. Desirable: Exposure to Microsoft Copilot or Claude or other workplace AI tools. Experience with Power Automate, Power Apps or other low-code technologies. Microsoft 365 or Power Platform certifications. Experience working within membership, charity, education, heritage or professional services environments. Please note the application closing date is 17 August 2026. To apply for the Applications Support Analyst (Microsoft 365 & AI) role, please submit your CV. Suitable applicants will be contacted to discuss the opportunity in more detail. We are a recruitment company that specialises in projects and programmes.
Jul 31, 2026
Contractor
Applications Support Analyst (Microsoft 365 & AI) Salary: 45,000 - 55,000 per annum (DOE) Job Type: Fixed-Term Contract (up to 18 Months) Location: Central London Working Pattern: Full-time, Hybrid About the Opportunity We are recruiting on behalf of a prestigious and long-established organisation seeking an Applications Support Analyst (Microsoft 365 & AI) to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook. Contribute to data quality, reporting and system administration activities. Support the introduction and adoption of AI and automation technologies across the organisation. Promote best practice around information security, user access management and data governance. Your Skills and Experience Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role. Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third-party suppliers and technology partners. Ability to translate user requirements into practical system improvements and support solutions. Experience creating user documentation, knowledge base content and support materials. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong customer service focus with a proactive and collaborative approach. Understanding of data protection, information governance and secure system administration practices. Desirable: Exposure to Microsoft Copilot or Claude or other workplace AI tools. Experience with Power Automate, Power Apps or other low-code technologies. Microsoft 365 or Power Platform certifications. Experience working within membership, charity, education, heritage or professional services environments. Please note the application closing date is 17 August 2026. To apply for the Applications Support Analyst (Microsoft 365 & AI) role, please submit your CV. Suitable applicants will be contacted to discuss the opportunity in more detail. We are a recruitment company that specialises in projects and programmes.
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Jul 30, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Jul 28, 2026
Full time
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
HR Service Centre, Vice PresidentApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 8, 2026 (11 days left to apply)job requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG is seeking a HR Service Centre Vice President to join their London office, reporting directly to the Global Head of AskHR. This pivotal role offers you the opportunity to shape and lead a high-performing team within a globally respected financial institution, renowned for its commitment to excellence, integrity, and innovation. As the HR Service Centre Vice President, you will be at the heart of driving operational efficiency, regulatory compliance, and best-in-class service delivery across all HR functions. You will play a key part in fostering an inclusive and collaborative culture that values continuous improvement and professional growth. With direct responsibility for managing a dedicated team of Analysts, you will have the chance to influence strategic HR initiatives, support global projects, and ensure seamless vendor management. MUFG's supportive leadership environment encourages optimism, resilience, and openness to new ideas, making this an exceptional opportunity for those who thrive in communal settings and are passionate about advancing business objectives through teamwork. What you'll do: Lead, manage, and develop the HR Service Centre team of three to five Analysts, ensuring proficient service delivery to client groups across the organisation. Provide oversight, guidance, and escalation support for employee relations matters throughout the employee lifecycle handled by the wider team. Champion HR risk management by partnering with 1st and 2nd line of Defence teams to identify risks, strengthen controls, and deliver mitigating actions. Support the Global Head of AskHR in overseeing controls execution, reporting risk events accurately to senior management, and liaising with Risk and Internal Audit. Oversee enhancements resulting from internal or external audit findings while ensuring AskHR tier 1 delivery meets regulatory requirements. Manage HR vendor relationships by partnering with Procurement to ensure compliance with internal policies and external regulations. Drive outsourcing and Third-Party Risk Management processes within HR in collaboration with the Global HR Central Services team. Support enterprise-wide HR projects by facilitating change requirements from a risk controls perspective, including process improvements and Workday integration. Coach your team on new or changed processes and protocols, ensuring legislative changes are captured and addressed effectively. Prepare and analyse KPI information, reports, and bulletins for senior leadership stakeholders while identifying trends in operational HR data. What you bring: A degree in Business Administration, Human Resources or a relevant field-or equivalent work experience-demonstrates your foundational knowledge. Extensive Experience managing teams within shared service environments in Financial Services or other regulated sectors highlights your dependability. Broad understanding of HR practices and employment legislation ensures you can navigate complex regulatory landscapes with sensitivity. Experience managing transactional HR services using CRM/ticketing systems such as Workday Help or Service Now showcases your technical proficiency. Process mapping expertise enables you to design efficient workflows that support continuous improvement initiatives. Proven ability to oversee transactional HR operational activity within defined processes demonstrates your attention to detail. Expertise in general HR administration functions-including software platforms like Workday-ensures seamless service delivery. Comprehensive understanding of GDPR, FCA regulations, banking standards, and how current legislation impacts employment practices underlines your commitment to compliance. High level of literacy and numeracy allows you to undertake complex letter writing, statistical analysis of performance data, and prepare detailed reports. Clear communication capability paired with strong influencing skills empowers you to build trust across diverse stakeholder groups. What sets this company apart: MUFG stands out as one of the world's leading financial institutions with a rich heritage rooted in trustworthiness, integrity, and global reach. The company is committed to creating an inclusive workplace where every individual feels valued for their unique contributions. Employees benefit from flexible working opportunities that support work-life balance alongside generous training programmes designed to encourage lifelong learning. MUFG's supportive leadership fosters optimism and resilience while promoting open dialogue across all levels of the organisation. The 'One MUFG' vision unites teams worldwide under a shared purpose: delivering best-in-class financial services through collaboration and mutual respect. By joining MUFG as the HR Service Centre Vice President in London, you become part of a network that prioritises personal development as much as business success-making it an ideal environment for those who seek meaningful impact within a communal setting. What's next: If you are ready to make a difference at one of the world's most respected financial institutions-and want to lead an inclusive team committed to excellence-this is your moment!Apply today by clicking on the link provided-take the next step towards advancing your career with MUFG.This advert will close 7th June 2026We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
May 31, 2026
Full time
HR Service Centre, Vice PresidentApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 8, 2026 (11 days left to apply)job requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG is seeking a HR Service Centre Vice President to join their London office, reporting directly to the Global Head of AskHR. This pivotal role offers you the opportunity to shape and lead a high-performing team within a globally respected financial institution, renowned for its commitment to excellence, integrity, and innovation. As the HR Service Centre Vice President, you will be at the heart of driving operational efficiency, regulatory compliance, and best-in-class service delivery across all HR functions. You will play a key part in fostering an inclusive and collaborative culture that values continuous improvement and professional growth. With direct responsibility for managing a dedicated team of Analysts, you will have the chance to influence strategic HR initiatives, support global projects, and ensure seamless vendor management. MUFG's supportive leadership environment encourages optimism, resilience, and openness to new ideas, making this an exceptional opportunity for those who thrive in communal settings and are passionate about advancing business objectives through teamwork. What you'll do: Lead, manage, and develop the HR Service Centre team of three to five Analysts, ensuring proficient service delivery to client groups across the organisation. Provide oversight, guidance, and escalation support for employee relations matters throughout the employee lifecycle handled by the wider team. Champion HR risk management by partnering with 1st and 2nd line of Defence teams to identify risks, strengthen controls, and deliver mitigating actions. Support the Global Head of AskHR in overseeing controls execution, reporting risk events accurately to senior management, and liaising with Risk and Internal Audit. Oversee enhancements resulting from internal or external audit findings while ensuring AskHR tier 1 delivery meets regulatory requirements. Manage HR vendor relationships by partnering with Procurement to ensure compliance with internal policies and external regulations. Drive outsourcing and Third-Party Risk Management processes within HR in collaboration with the Global HR Central Services team. Support enterprise-wide HR projects by facilitating change requirements from a risk controls perspective, including process improvements and Workday integration. Coach your team on new or changed processes and protocols, ensuring legislative changes are captured and addressed effectively. Prepare and analyse KPI information, reports, and bulletins for senior leadership stakeholders while identifying trends in operational HR data. What you bring: A degree in Business Administration, Human Resources or a relevant field-or equivalent work experience-demonstrates your foundational knowledge. Extensive Experience managing teams within shared service environments in Financial Services or other regulated sectors highlights your dependability. Broad understanding of HR practices and employment legislation ensures you can navigate complex regulatory landscapes with sensitivity. Experience managing transactional HR services using CRM/ticketing systems such as Workday Help or Service Now showcases your technical proficiency. Process mapping expertise enables you to design efficient workflows that support continuous improvement initiatives. Proven ability to oversee transactional HR operational activity within defined processes demonstrates your attention to detail. Expertise in general HR administration functions-including software platforms like Workday-ensures seamless service delivery. Comprehensive understanding of GDPR, FCA regulations, banking standards, and how current legislation impacts employment practices underlines your commitment to compliance. High level of literacy and numeracy allows you to undertake complex letter writing, statistical analysis of performance data, and prepare detailed reports. Clear communication capability paired with strong influencing skills empowers you to build trust across diverse stakeholder groups. What sets this company apart: MUFG stands out as one of the world's leading financial institutions with a rich heritage rooted in trustworthiness, integrity, and global reach. The company is committed to creating an inclusive workplace where every individual feels valued for their unique contributions. Employees benefit from flexible working opportunities that support work-life balance alongside generous training programmes designed to encourage lifelong learning. MUFG's supportive leadership fosters optimism and resilience while promoting open dialogue across all levels of the organisation. The 'One MUFG' vision unites teams worldwide under a shared purpose: delivering best-in-class financial services through collaboration and mutual respect. By joining MUFG as the HR Service Centre Vice President in London, you become part of a network that prioritises personal development as much as business success-making it an ideal environment for those who seek meaningful impact within a communal setting. What's next: If you are ready to make a difference at one of the world's most respected financial institutions-and want to lead an inclusive team committed to excellence-this is your moment!Apply today by clicking on the link provided-take the next step towards advancing your career with MUFG.This advert will close 7th June 2026We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
IT Support Engineer An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills. If youve also worked in the following roles, wed also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Analyst, 1st / 2nd Line Support Engineer, MSP Support Engineer PLEASE NOTE: You click apply for full job details
May 29, 2026
Full time
IT Support Engineer An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills. If youve also worked in the following roles, wed also like to hear from you: IT Technician, Technical Support Engineer, Service Desk Engineer, IT Helpdesk Analyst, 1st / 2nd Line Support Engineer, MSP Support Engineer PLEASE NOTE: You click apply for full job details
Service Desk Analyst, O365, Win 11, Fully remote Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests. This is FULLY REMOTE and OUTSIDE OF IR35. General responsibilities: - Supporting IT Services (Incident Management / Request Fulfilment) Ensure all incidents and service requests are suc click apply for full job details
May 29, 2026
Contractor
Service Desk Analyst, O365, Win 11, Fully remote Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests. This is FULLY REMOTE and OUTSIDE OF IR35. General responsibilities: - Supporting IT Services (Incident Management / Request Fulfilment) Ensure all incidents and service requests are suc click apply for full job details
Mission Aviation Fellowship (MAF) is seeking a detail-oriented and insight-driven Prospect Research and Data Executive to deliver high-quality research and analysis that strengthens our fundraising, partnership development and strategic supporter engagement. This is an exceptional opportunity for a research and data professional to use their analytical expertise to help uncover opportunities, strengthen relationships and support work that brings practical help, physical healing and spiritual hope to some of the world s most remote and inaccessible communities. Location : Folkestone, Kent or Cranfield, Bedfordshire (with hybrid working and consideration for fully remote working) Rewards : Competitive salary, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract : Permanent, part-time (22.5 hours per week across three days) The Role As a Prospect Research and Data Executive, you will deliver insight-led research and analysis to strengthen fundraising and partnership development activity. You will undertake detailed prospect research, due diligence and network mapping to identify opportunities, analyse relationships and provide clear evidence-based recommendations to support strategic engagement with prospective and existing supporters. Working closely with Partnership Managers and stakeholders across the organisation, you will help promote informed decision making and support effective relationship building through accurate, ethical and accessible research. You will also support the development and maintenance of prospect pipelines, ensuring research activity complies with GDPR, fundraising regulations and organisational policies. Additionally, you will : - Support Philanthropy, Trusts and Corporate Partnership teams with pipeline development - Maintain accurate and compliant supporter database records - Manage research subscriptions, tools and supplier relationships - Monitor sector developments, legislation and fundraising best practice About You To join us as our Prospect Research and Data Executive, you will need: - Evidence of quality written work - Evidence of data skills, including knowledge of UK data protection legislation and GDPR - Cultural awareness and the ability to interact successfully on a cross-cultural basis - Meticulous attention to detail, with highly developed analytical skills and experience of report writing - A degree or equivalent qualification About Us Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world s most remote and inaccessible communities. For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries. We believe that every community, however remote, should have access to the essentials of life that s why MAF s flights are a lifeline, not a luxury. The Benefits - Competitive salary - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year (pro rata) - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to our Employee Assistance Programme You ll have the chance to help strengthen fundraising and partnership development by uncovering the insight that supports informed, strategic engagement with those who can help sustain life-changing work in some of the world s most remote communities. What s more, with part-time hours, hybrid working and the potential for fully remote working, you ll be able to combine flexibility with the opportunity to support an organisation whose flights are a lifeline, not a luxury. Christian Values, Beliefs and Ethos: As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days. Other organisations may call this role Prospect Research Executive, Prospect Research Analyst, Fundraising Research Executive, Prospect Development Executive, Research and Data Executive, Fundraising Data Executive, Donor Research Executive, or Philanthropy Research Executive. The closing date for this role is 21st June 2026. Interviews will be held from 22nd June 2026.
May 28, 2026
Full time
Mission Aviation Fellowship (MAF) is seeking a detail-oriented and insight-driven Prospect Research and Data Executive to deliver high-quality research and analysis that strengthens our fundraising, partnership development and strategic supporter engagement. This is an exceptional opportunity for a research and data professional to use their analytical expertise to help uncover opportunities, strengthen relationships and support work that brings practical help, physical healing and spiritual hope to some of the world s most remote and inaccessible communities. Location : Folkestone, Kent or Cranfield, Bedfordshire (with hybrid working and consideration for fully remote working) Rewards : Competitive salary, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract : Permanent, part-time (22.5 hours per week across three days) The Role As a Prospect Research and Data Executive, you will deliver insight-led research and analysis to strengthen fundraising and partnership development activity. You will undertake detailed prospect research, due diligence and network mapping to identify opportunities, analyse relationships and provide clear evidence-based recommendations to support strategic engagement with prospective and existing supporters. Working closely with Partnership Managers and stakeholders across the organisation, you will help promote informed decision making and support effective relationship building through accurate, ethical and accessible research. You will also support the development and maintenance of prospect pipelines, ensuring research activity complies with GDPR, fundraising regulations and organisational policies. Additionally, you will : - Support Philanthropy, Trusts and Corporate Partnership teams with pipeline development - Maintain accurate and compliant supporter database records - Manage research subscriptions, tools and supplier relationships - Monitor sector developments, legislation and fundraising best practice About You To join us as our Prospect Research and Data Executive, you will need: - Evidence of quality written work - Evidence of data skills, including knowledge of UK data protection legislation and GDPR - Cultural awareness and the ability to interact successfully on a cross-cultural basis - Meticulous attention to detail, with highly developed analytical skills and experience of report writing - A degree or equivalent qualification About Us Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world s most remote and inaccessible communities. For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries. We believe that every community, however remote, should have access to the essentials of life that s why MAF s flights are a lifeline, not a luxury. The Benefits - Competitive salary - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year (pro rata) - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to our Employee Assistance Programme You ll have the chance to help strengthen fundraising and partnership development by uncovering the insight that supports informed, strategic engagement with those who can help sustain life-changing work in some of the world s most remote communities. What s more, with part-time hours, hybrid working and the potential for fully remote working, you ll be able to combine flexibility with the opportunity to support an organisation whose flights are a lifeline, not a luxury. Christian Values, Beliefs and Ethos: As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days. Other organisations may call this role Prospect Research Executive, Prospect Research Analyst, Fundraising Research Executive, Prospect Development Executive, Research and Data Executive, Fundraising Data Executive, Donor Research Executive, or Philanthropy Research Executive. The closing date for this role is 21st June 2026. Interviews will be held from 22nd June 2026.
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626
May 28, 2026
Contractor
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15626
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621
May 28, 2026
Contractor
IT Service Desk Location: Office-based Duration: Initial 6-month contract The Opportunity We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support. Key Responsibilities Provide 1st and 2nd line support for end users across hardware and software issues Build and configure laptops from standard images through to full deployment Support device rollouts, migrations, and user onboarding Deploy and manage applications using endpoint management tools Troubleshoot issues efficiently while maintaining strong customer service standards Follow defined processes with a high level of accuracy and attention to detail Manage and complete assigned tasks independently to agreed timelines Skills & Experience Proven experience in an IT Service Desk or Desktop Support role (2nd line level) Strong hands-on experience with laptop builds and deployments Familiarity with Windows environments and common enterprise applications Experience using tools such as SCCM or similar for software deployment Understanding of device provisioning tools (e.g. Autopilot - desirable) Excellent communication and customer service skills Ability to work independently and manage workload effectively Additional Information Full-time, office-based role No weekend or on-call requirements Immediate or short-notice start preferred Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15621
IT Support Analyst My Yorkshire based client is looking to recruit an experienced IT Support Analyst with proven expertise working within the professional services sector. As IT Support Analyst, you will play a key role in ensuring the smooth day-to-day running of the firm's IT systems. Acting as a first point of contact for technical issues, you'll provide 1st and 2nd line support to colleagues click apply for full job details
May 27, 2026
Full time
IT Support Analyst My Yorkshire based client is looking to recruit an experienced IT Support Analyst with proven expertise working within the professional services sector. As IT Support Analyst, you will play a key role in ensuring the smooth day-to-day running of the firm's IT systems. Acting as a first point of contact for technical issues, you'll provide 1st and 2nd line support to colleagues click apply for full job details
2nd Line Systems Engineer CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: Respond to technical requests via phone, email, and ticketing system. Resolve 2nd line and NOC support tickets promptly. Provide on-site client support and maintain clear ticket documentation. Identify recurring IT issues and implement permanent solutions. Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 3 years IT support experience, in an MSP environment. Experience working on a busy service desk. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies. Competent with Windows, macOS, and mobile device support. Excellent communication, problem-solving, and teamwork skills. UK driving license required. Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
May 25, 2026
Full time
2nd Line Systems Engineer CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: Respond to technical requests via phone, email, and ticketing system. Resolve 2nd line and NOC support tickets promptly. Provide on-site client support and maintain clear ticket documentation. Identify recurring IT issues and implement permanent solutions. Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 3 years IT support experience, in an MSP environment. Experience working on a busy service desk. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies. Competent with Windows, macOS, and mobile device support. Excellent communication, problem-solving, and teamwork skills. UK driving license required. Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
