The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: KS2 Teacher Location: Smallbrook School, Shrewsbury, SY4 3HE Salary: Up to £42,000 per annum depending on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8.45am - 4.20pm Contract: Permanent, Term Time Only Start: December 2025 UK applicants only - this role does not offer sponsorship At Smallbrook School, part of Acorn Education, we believe every young person deserves a second chance - and that starts with the right support, structure, and opportunity. Many of our pupils have struggled in mainstream settings, but here, they're seen, heard, and given a fresh path forward. We're looking for a Cover Supervisor who's confident, proactive, and passionate about helping young people thrive - someone who can step into the classroom and keep learning on track when regular teachers are away. But this role is more than cover - it's about connection, consistency, and care. About the Role This is a varied and rewarding role where you will support the continuity of learning by covering lessons and supporting pupils in the absence of teaching staff. You will play a vital part in maintaining a safe, structured, and engaging school environment for our pupils. You'll play a key part in maintaining a safe, structured, and inspiring environment, helping pupils stay focused and engaged, and supporting the wider school community in various ways. What you'll be doing Delivering high-quality lessons in the absence of teaching staff Providing support across the school where needed - including 1:1, small group, and TA cover Helping pupils stay focused, engaged, and on track to meet lesson goals Ensuring a safe, respectful classroom environment using positive behaviour strategies Supporting intervention programmes and catch-up sessions Coordinating internal and external exams as the school's Exams Officer Collaborating with teachers, SLT, and the wider team to keep everything running smoothly Jumping into new situations with confidence, flexibility, and a can-do attitude Who we are looking for QTS or willing to work towards Confidence in leading a classroom and adapting quickly to changing situations A calm, patient, and consistent approach - even in challenging moments Strong communication, organisation, and teamwork skills Experience working in a SEND or SEMH setting (desirable) Understanding of, or willingness to adopt, trauma-informed approaches A genuine belief in the potential of every learner to succeed About us Smallbrook School is a co-educational day school based halfway between Shrewsbury and Wem in Shropshire. We are currently expanding our capacity from 50 to 80 students, with significant investment in our site to develop our KS2 and sixth form provision. We cater to pupils aged 7-18 with a range of complex needs, including social, emotional, and mental health (SEMH) needs, as well as those diagnosed with autism or displaying behaviours associated with autism. At Smallbrook, we provide a therapeutic, supportive, and inclusive learning environment, committed to raising achievement and enabling pupils to recognise and reach their potential. Through a personalised and engaging curriculum, we focus on developing the foundational knowledge and skills that ensure a smooth and manageable transition to the next stage of life. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. One Moment In Time We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales
Nov 26, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: KS2 Teacher Location: Smallbrook School, Shrewsbury, SY4 3HE Salary: Up to £42,000 per annum depending on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8.45am - 4.20pm Contract: Permanent, Term Time Only Start: December 2025 UK applicants only - this role does not offer sponsorship At Smallbrook School, part of Acorn Education, we believe every young person deserves a second chance - and that starts with the right support, structure, and opportunity. Many of our pupils have struggled in mainstream settings, but here, they're seen, heard, and given a fresh path forward. We're looking for a Cover Supervisor who's confident, proactive, and passionate about helping young people thrive - someone who can step into the classroom and keep learning on track when regular teachers are away. But this role is more than cover - it's about connection, consistency, and care. About the Role This is a varied and rewarding role where you will support the continuity of learning by covering lessons and supporting pupils in the absence of teaching staff. You will play a vital part in maintaining a safe, structured, and engaging school environment for our pupils. You'll play a key part in maintaining a safe, structured, and inspiring environment, helping pupils stay focused and engaged, and supporting the wider school community in various ways. What you'll be doing Delivering high-quality lessons in the absence of teaching staff Providing support across the school where needed - including 1:1, small group, and TA cover Helping pupils stay focused, engaged, and on track to meet lesson goals Ensuring a safe, respectful classroom environment using positive behaviour strategies Supporting intervention programmes and catch-up sessions Coordinating internal and external exams as the school's Exams Officer Collaborating with teachers, SLT, and the wider team to keep everything running smoothly Jumping into new situations with confidence, flexibility, and a can-do attitude Who we are looking for QTS or willing to work towards Confidence in leading a classroom and adapting quickly to changing situations A calm, patient, and consistent approach - even in challenging moments Strong communication, organisation, and teamwork skills Experience working in a SEND or SEMH setting (desirable) Understanding of, or willingness to adopt, trauma-informed approaches A genuine belief in the potential of every learner to succeed About us Smallbrook School is a co-educational day school based halfway between Shrewsbury and Wem in Shropshire. We are currently expanding our capacity from 50 to 80 students, with significant investment in our site to develop our KS2 and sixth form provision. We cater to pupils aged 7-18 with a range of complex needs, including social, emotional, and mental health (SEMH) needs, as well as those diagnosed with autism or displaying behaviours associated with autism. At Smallbrook, we provide a therapeutic, supportive, and inclusive learning environment, committed to raising achievement and enabling pupils to recognise and reach their potential. Through a personalised and engaging curriculum, we focus on developing the foundational knowledge and skills that ensure a smooth and manageable transition to the next stage of life. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. One Moment In Time We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
We are working with a leading provider in the plant hire and construction support services industry, who are seeking an experienced professional to step into the role of Workshop Manager covering multiple workshops around the Weston Super Mare area. This position plays a key role in leading and managing workshop operations across multiple depots, with responsibility for teams of supervisors, fitter click apply for full job details
Nov 26, 2025
Full time
We are working with a leading provider in the plant hire and construction support services industry, who are seeking an experienced professional to step into the role of Workshop Manager covering multiple workshops around the Weston Super Mare area. This position plays a key role in leading and managing workshop operations across multiple depots, with responsibility for teams of supervisors, fitter click apply for full job details
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 26, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies (formerly known as IAPT) service. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our approach embeds the notion of well-being and recovery and promotes personal responsibility for lifestyle choices and self-management of mental well-being. For our clients, this has resulted in a highly accessible and user-friendly service available across a wide geographical area. This is an exciting opportunity for an experienced practitioner with strong leadership skills to join our senior leadership team as Deputy Clinical Lead, working alongside our step 2/3 Team Leaders deputising to the Strategic Clinical lead. This post is open to any experienced NHS Talking Therapy clinician who has been in a senior role and are formally qualified and fully accredited via established IAPT training and professional bodies. This is a hybrid role and can involve a combination of service based and home working, with a minimum of 2-3days in the office Role Responsibility The role involves oversight of the clinical team including qualified and trainee High Intensity Therapists. You will be jointly responsible for the day-to-day operation of the service, including supervision and line management of clinical team leaders and therapists, delivery of KPIs and provision of training for staff. The role will also involve leading on specific areas for the service including development of links with external organisations as well as internal development projects. You will work closely with the strategic clinical lead and the senior leadership team to manage clinical and operational issues, and will have line management and clinical supervision responsibilities for team leaders and other clinical staff as required, as well as shared responsibility for designated management duties such as recruitment, line management and performance management. You will have the opportunity to become involved with quality improvement projects and other initiatives that enhance the service user experience and will be responsible for providing reports and data around performance as appropriate. The post holder will utilise research skills for audit, policy and service development and research. The Ideal Candidate As well as being an accredited High Intensity Therapist and trained supervisor, you will also have experience of developing a substantial service provision including management, service development and evaluation and providing expertise through teaching and supervising. A familiarity of a range of both Low and High Intensity Interventions is essential. You will have a track record of excellent collaborative working, staff development and good relationships with colleagues across mental health services. You will have experience of working in a senior role, providing management and supervision to staff within IAPT, and also experience of supporting service development and expansion in areas such as community partnerships, working with other healthcare providers, perinatal, and long-term health conditions amongst others. You will be familiar with IAPT requirements and have experience of using data to manage delivery of all key targets. Experience of working with long-term conditions is desirable. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 34 days' paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Deputy Clinical Lead Step 3.pdf Apply
Nov 26, 2025
Full time
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies (formerly known as IAPT) service. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our approach embeds the notion of well-being and recovery and promotes personal responsibility for lifestyle choices and self-management of mental well-being. For our clients, this has resulted in a highly accessible and user-friendly service available across a wide geographical area. This is an exciting opportunity for an experienced practitioner with strong leadership skills to join our senior leadership team as Deputy Clinical Lead, working alongside our step 2/3 Team Leaders deputising to the Strategic Clinical lead. This post is open to any experienced NHS Talking Therapy clinician who has been in a senior role and are formally qualified and fully accredited via established IAPT training and professional bodies. This is a hybrid role and can involve a combination of service based and home working, with a minimum of 2-3days in the office Role Responsibility The role involves oversight of the clinical team including qualified and trainee High Intensity Therapists. You will be jointly responsible for the day-to-day operation of the service, including supervision and line management of clinical team leaders and therapists, delivery of KPIs and provision of training for staff. The role will also involve leading on specific areas for the service including development of links with external organisations as well as internal development projects. You will work closely with the strategic clinical lead and the senior leadership team to manage clinical and operational issues, and will have line management and clinical supervision responsibilities for team leaders and other clinical staff as required, as well as shared responsibility for designated management duties such as recruitment, line management and performance management. You will have the opportunity to become involved with quality improvement projects and other initiatives that enhance the service user experience and will be responsible for providing reports and data around performance as appropriate. The post holder will utilise research skills for audit, policy and service development and research. The Ideal Candidate As well as being an accredited High Intensity Therapist and trained supervisor, you will also have experience of developing a substantial service provision including management, service development and evaluation and providing expertise through teaching and supervising. A familiarity of a range of both Low and High Intensity Interventions is essential. You will have a track record of excellent collaborative working, staff development and good relationships with colleagues across mental health services. You will have experience of working in a senior role, providing management and supervision to staff within IAPT, and also experience of supporting service development and expansion in areas such as community partnerships, working with other healthcare providers, perinatal, and long-term health conditions amongst others. You will be familiar with IAPT requirements and have experience of using data to manage delivery of all key targets. Experience of working with long-term conditions is desirable. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 34 days' paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Deputy Clinical Lead Step 3.pdf Apply
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service. Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified Psychological Wellbeing Practitioner Team Leader to join the team. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our approach embeds the notion of well-being and recovery and promotes personal responsibility for lifestyle choices and self-management of mental well-being. For our clients, this has resulted in a highly accessible and user-friendly service available across a wide geographical area. We provide excellent CPD opportunities for your ongoing growth and development. There are also many opportunities for career progression into areas of leadership or further clinical training. We also offer the opportunity to manage your wellbeing by working flexibly and, as the service is open 7 days a week there are lots of opportunities to ensure this can work for you as well as our clients. We pay incentivised rates of pay for weekend working and additional hours. This is a hybrid role - minimum 2 or 3 days in service according to service need. We offer £1,200 joining bonus (for external candidates only). Role Responsibility As a PWP Team Leader you'll be managing your own caseload, supervising PWPs and line managing trainees from across the service, and providing leadership across low-intensity service delivery. Leadership skills are essential as you will both line manage and mentor therapists, supporting their development and wellbeing and working as part of a leadership team who work closely to deliver an ethical and innovative service. The Ideal Candidate We are looking for an experienced qualified PWP with supervisory experience who is ready to take the next step into the role of Team Leader. You need a registration as a Psychological Wellbeing Practitioner with BABCP. You will need outstanding written and telephone communication skills as well as the ability to work effectively as part of a team to support staff wellbeing, waiting lists and building relationships with external providers. We particularly welcome applications from candidates with a special interest in cultural diversity, long term conditions, medically unexplained symptoms, veterans, peri-natal, offenders, older adults and learning disabilities. In return, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career with us. So, if you're ambitious and focused on helping people with mental health issues, join us and add real value to their lives, as well as your own. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. You will also receive a one-off £1,200 joining bonus - T&C's apply. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents PWP Team Leader - July 2019 (1) (2).pdf Apply
Nov 26, 2025
Full time
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service. Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified Psychological Wellbeing Practitioner Team Leader to join the team. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our approach embeds the notion of well-being and recovery and promotes personal responsibility for lifestyle choices and self-management of mental well-being. For our clients, this has resulted in a highly accessible and user-friendly service available across a wide geographical area. We provide excellent CPD opportunities for your ongoing growth and development. There are also many opportunities for career progression into areas of leadership or further clinical training. We also offer the opportunity to manage your wellbeing by working flexibly and, as the service is open 7 days a week there are lots of opportunities to ensure this can work for you as well as our clients. We pay incentivised rates of pay for weekend working and additional hours. This is a hybrid role - minimum 2 or 3 days in service according to service need. We offer £1,200 joining bonus (for external candidates only). Role Responsibility As a PWP Team Leader you'll be managing your own caseload, supervising PWPs and line managing trainees from across the service, and providing leadership across low-intensity service delivery. Leadership skills are essential as you will both line manage and mentor therapists, supporting their development and wellbeing and working as part of a leadership team who work closely to deliver an ethical and innovative service. The Ideal Candidate We are looking for an experienced qualified PWP with supervisory experience who is ready to take the next step into the role of Team Leader. You need a registration as a Psychological Wellbeing Practitioner with BABCP. You will need outstanding written and telephone communication skills as well as the ability to work effectively as part of a team to support staff wellbeing, waiting lists and building relationships with external providers. We particularly welcome applications from candidates with a special interest in cultural diversity, long term conditions, medically unexplained symptoms, veterans, peri-natal, offenders, older adults and learning disabilities. In return, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career with us. So, if you're ambitious and focused on helping people with mental health issues, join us and add real value to their lives, as well as your own. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. You will also receive a one-off £1,200 joining bonus - T&C's apply. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents PWP Team Leader - July 2019 (1) (2).pdf Apply
Technical Care Tier 2 Supervisor, Kuiper Customer Support Job ID: Amazon Kuiper Services Europe SARL, Irish Branch - R64 Application deadline: Nov 26, 2025 Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Customer Support team is hiring a Supervisor for the Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience of Kuiper customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. Key job responsibilities Help build, lead, and motivate a team of Tier 2 Kuiper TCAs responsible for delivering exceptional support to Kuiper B2C, SMB, and Distribution partners while achieving performance targets. Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities. Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues. Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction. Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels. Analyze customer feedback and data to identify trends, opportunities, and areas for improvement. Conduct regular audits of customer interactions and provide feedback for improvement. Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience. Maintain accurate records of customer interactions, transactions, and inquiries using the Kuiper CRM system and trouble ticketing tools. Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met. Ability to work flexible Full Time (40+ hours per week) schedule. A day in the life As team supervisor, you will oversee a group of specialized agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. The agents will be operating using several languages to best service our European customers. Through collaboration with internal and external stakeholders, you will develop customer centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Kuiper customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements. About the team Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries. Basic Qualifications High school diploma or equivalent required. Extensive experience in Customer Service roles. Demonstrated leadership in a call center - Demonstrated leadership managing associates. Must work from office and have shift coverage/work schedule flexibility. Experience with Windows Operating Systems and Microsoft Outlook. Strong leadership and interpersonal skills, with the ability to inspire and motivate team members. Excellent verbal and written communication skills with a customer centric approach. Problem solving skills with a focus on finding practical and effective solutions. Ability to handle escalated customer inquiries or complaints with professionalism and empathy. Proficiency in using CRM software and other relevant tools to track and manage customer interactions. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Results oriented, high integrity, and a desire to be part of a world class, rapidly expanding company. Experience pulling and reporting data from numerous databases (using Excel, Access, and/or other data management systems). Preferred Qualifications Bachelor's degree. Proven examples of the ability to successfully support contact operational teams with diverse stakeholders with a high level of quality. Technical acumen and experience working with technical / development teams. Multi lingual capabilities. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: November 11, 2025
Nov 25, 2025
Full time
Technical Care Tier 2 Supervisor, Kuiper Customer Support Job ID: Amazon Kuiper Services Europe SARL, Irish Branch - R64 Application deadline: Nov 26, 2025 Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Customer Support team is hiring a Supervisor for the Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience of Kuiper customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. Key job responsibilities Help build, lead, and motivate a team of Tier 2 Kuiper TCAs responsible for delivering exceptional support to Kuiper B2C, SMB, and Distribution partners while achieving performance targets. Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities. Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues. Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction. Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels. Analyze customer feedback and data to identify trends, opportunities, and areas for improvement. Conduct regular audits of customer interactions and provide feedback for improvement. Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience. Maintain accurate records of customer interactions, transactions, and inquiries using the Kuiper CRM system and trouble ticketing tools. Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met. Ability to work flexible Full Time (40+ hours per week) schedule. A day in the life As team supervisor, you will oversee a group of specialized agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. The agents will be operating using several languages to best service our European customers. Through collaboration with internal and external stakeholders, you will develop customer centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Kuiper customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements. About the team Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries. Basic Qualifications High school diploma or equivalent required. Extensive experience in Customer Service roles. Demonstrated leadership in a call center - Demonstrated leadership managing associates. Must work from office and have shift coverage/work schedule flexibility. Experience with Windows Operating Systems and Microsoft Outlook. Strong leadership and interpersonal skills, with the ability to inspire and motivate team members. Excellent verbal and written communication skills with a customer centric approach. Problem solving skills with a focus on finding practical and effective solutions. Ability to handle escalated customer inquiries or complaints with professionalism and empathy. Proficiency in using CRM software and other relevant tools to track and manage customer interactions. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. Results oriented, high integrity, and a desire to be part of a world class, rapidly expanding company. Experience pulling and reporting data from numerous databases (using Excel, Access, and/or other data management systems). Preferred Qualifications Bachelor's degree. Proven examples of the ability to successfully support contact operational teams with diverse stakeholders with a high level of quality. Technical acumen and experience working with technical / development teams. Multi lingual capabilities. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: November 11, 2025
Job Description - Front Office Supervisor (HOT0C16U) Job Description Job Number: Front Office Supervisor (HOT0C16U) Work Locations Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. Here it's all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we're committed to delivering exceptional guest experiences and unconditional talent development through innovation and creative thinking. Benefits Annual Salary of £25750 plus incentives Uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas Please note that this is a fixed-term contract for 1 year What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Nov 25, 2025
Full time
Job Description - Front Office Supervisor (HOT0C16U) Job Description Job Number: Front Office Supervisor (HOT0C16U) Work Locations Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. Here it's all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we're committed to delivering exceptional guest experiences and unconditional talent development through innovation and creative thinking. Benefits Annual Salary of £25750 plus incentives Uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas Please note that this is a fixed-term contract for 1 year What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service What are we looking for? A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Job Title:Property Services Planner Contract Type: Permanent Salary:£31,766.68 Per Annum Working Hours:40 hours per week Working Pattern: Monday - Friday, Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aProperty Services Planner As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you We are looking for someone with: Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors.
Nov 25, 2025
Full time
Job Title:Property Services Planner Contract Type: Permanent Salary:£31,766.68 Per Annum Working Hours:40 hours per week Working Pattern: Monday - Friday, Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as aProperty Services Planner As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you We are looking for someone with: Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors.
Job Description Job Number: HOT0C20I Work Locations Hilton London Wembley, Lakeside Way, Wembley HA9 0BU About the Hotel Welcome to a world of opportunities at the UK's great place to work 2025, as voted by our team members! What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the - one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories. Benefits Smart uniform provided and laundered Free and healthy meals when on duty Grow your career: Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Guest Experience Day: 1 night stay with breakfast per year Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Member's areas Role Overview You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Responsibilities Supervise and manage front office operations, ensuring smooth and efficient service delivery. Handle guest queries, complaints, and feedback to ensure high levels of satisfaction. Lead and coach the front office team, providing guidance and support. Maintain high standards of customer service and communication. Qualifications Ambitious hotelier with experience leading a team or ready for first leadership position. Passion for exceptional customer service, excellent communication, coaching, and problem solving skills. Company Philosophy At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Nov 25, 2025
Full time
Job Description Job Number: HOT0C20I Work Locations Hilton London Wembley, Lakeside Way, Wembley HA9 0BU About the Hotel Welcome to a world of opportunities at the UK's great place to work 2025, as voted by our team members! What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the - one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories. Benefits Smart uniform provided and laundered Free and healthy meals when on duty Grow your career: Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Guest Experience Day: 1 night stay with breakfast per year Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Member's areas Role Overview You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Responsibilities Supervise and manage front office operations, ensuring smooth and efficient service delivery. Handle guest queries, complaints, and feedback to ensure high levels of satisfaction. Lead and coach the front office team, providing guidance and support. Maintain high standards of customer service and communication. Qualifications Ambitious hotelier with experience leading a team or ready for first leadership position. Passion for exceptional customer service, excellent communication, coaching, and problem solving skills. Company Philosophy At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Customer Support, Leadership, Operations Up to £31,000 + Benefits About the job Job Title: Customer Service Lead Location: UK (Office-Based) Contract Type: Full-time, Permanent Salary: Up to £31,000 + Benefits About the Role We are supporting a leading European organisation within the reusable packaging and fresh supply chain industry in their search for a Customer Service Lead. The company operates across 25 countries and continues to expand within the UK market, supplying reusable trays and logistics solutions to producers, retailers, processors, and transportation partners. In this role, you will be responsible for leading the Customer Service Team, ensuring all processes run efficiently, accurately, and in line with company standards. You will oversee team performance, training, development, act as the first escalation point for complex queries, and support the wider business with reporting and data analysis. Alongside leadership responsibilities, you will also play a hands on role in day to day customer service activities. This position is ideal for an experienced Customer Service professional with strong leadership skills and a background in administration, operations, or supply chain environments. Key Responsibilities Lead and support the Customer Service Team on a day-to-day basis. Plan team workloads and resources to ensure all tasks and small projects are completed. Coordinate cover for holidays and absences. Act as the first escalation point for complex queries or complaints. Monitor, follow up, and report on departmental KPIs and SLAs. Lead departmental projects and continuous improvement initiatives. Train, coach, and develop team members, maintaining accurate training records. Support the documentation of processes, procedures, and internal instructions. Customer Service Operations Act as a main point of contact for customers via phone and email. Handle and resolve customer complaints, ensuring accurate follow up and recording. Support customer onboarding and account creation in SAP, including credit checks, document signing, and training. Manage customer accounts and permissions within SAP, ensuring correct pricing and configuration. Process blocked orders, reviewing orders daily and communicating with customers regarding pending payments/credits. Complete supplier-to-retailer transactions accurately and on time. Investigate and resolve transaction disputes and account issues, including invoicing and order discrepancies. Complete administrative tasks to support customers and internal teams. Carry out general office management duties as required. Reporting & Analysis Summarise and report on customer complaints and activities. Create and maintain departmental reports and documentation using Excel. Maintain and update all Excel-based tools used within Customer Service. Analyse data to support complex customer queries and internal reporting needs. Key Skills and Experience Strong verbal and written communication skills. Proficient in Microsoft Office with advanced Excel skills. Minimum 2 years' leadership/supervisory experience. Minimum 2 years' customer service or administrative experience. Logistics or supply chain experience (desirable). Strong leadership and team management ability. Able to perform under pressure and manage conflicting priorities. Customer focused with a proactive approach. Analytical mindset with strong attention to detail. What Our Client Offers Monday-Friday, 08:30-17:00 (bank holiday working required). 25 days holiday + birthday off. Private medical insurance. Employee discounts programme. Employee Assistance Programme (EAP) offering mental health, financial, and legal support. Apply for role Interest in this role. Please complete your details below and upload CV: I consent to the collection and processing of my personal data, including my CV, and agree to the privacy policy. Interested? If you're ready for change, eager for growth, or inspired by this role, then tap 'Apply Now'.
Nov 25, 2025
Full time
Customer Support, Leadership, Operations Up to £31,000 + Benefits About the job Job Title: Customer Service Lead Location: UK (Office-Based) Contract Type: Full-time, Permanent Salary: Up to £31,000 + Benefits About the Role We are supporting a leading European organisation within the reusable packaging and fresh supply chain industry in their search for a Customer Service Lead. The company operates across 25 countries and continues to expand within the UK market, supplying reusable trays and logistics solutions to producers, retailers, processors, and transportation partners. In this role, you will be responsible for leading the Customer Service Team, ensuring all processes run efficiently, accurately, and in line with company standards. You will oversee team performance, training, development, act as the first escalation point for complex queries, and support the wider business with reporting and data analysis. Alongside leadership responsibilities, you will also play a hands on role in day to day customer service activities. This position is ideal for an experienced Customer Service professional with strong leadership skills and a background in administration, operations, or supply chain environments. Key Responsibilities Lead and support the Customer Service Team on a day-to-day basis. Plan team workloads and resources to ensure all tasks and small projects are completed. Coordinate cover for holidays and absences. Act as the first escalation point for complex queries or complaints. Monitor, follow up, and report on departmental KPIs and SLAs. Lead departmental projects and continuous improvement initiatives. Train, coach, and develop team members, maintaining accurate training records. Support the documentation of processes, procedures, and internal instructions. Customer Service Operations Act as a main point of contact for customers via phone and email. Handle and resolve customer complaints, ensuring accurate follow up and recording. Support customer onboarding and account creation in SAP, including credit checks, document signing, and training. Manage customer accounts and permissions within SAP, ensuring correct pricing and configuration. Process blocked orders, reviewing orders daily and communicating with customers regarding pending payments/credits. Complete supplier-to-retailer transactions accurately and on time. Investigate and resolve transaction disputes and account issues, including invoicing and order discrepancies. Complete administrative tasks to support customers and internal teams. Carry out general office management duties as required. Reporting & Analysis Summarise and report on customer complaints and activities. Create and maintain departmental reports and documentation using Excel. Maintain and update all Excel-based tools used within Customer Service. Analyse data to support complex customer queries and internal reporting needs. Key Skills and Experience Strong verbal and written communication skills. Proficient in Microsoft Office with advanced Excel skills. Minimum 2 years' leadership/supervisory experience. Minimum 2 years' customer service or administrative experience. Logistics or supply chain experience (desirable). Strong leadership and team management ability. Able to perform under pressure and manage conflicting priorities. Customer focused with a proactive approach. Analytical mindset with strong attention to detail. What Our Client Offers Monday-Friday, 08:30-17:00 (bank holiday working required). 25 days holiday + birthday off. Private medical insurance. Employee discounts programme. Employee Assistance Programme (EAP) offering mental health, financial, and legal support. Apply for role Interest in this role. Please complete your details below and upload CV: I consent to the collection and processing of my personal data, including my CV, and agree to the privacy policy. Interested? If you're ready for change, eager for growth, or inspired by this role, then tap 'Apply Now'.
Job Details: Director, Finance (External Reporting) Full details of the job. Vacancy Name Vacancy Name Director, Finance (External Reporting) Vacancy No Vacancy No VN708 Employment Type Employment Type Permanent Location of role Location of role Oxford, Oxfordshire, UK Department Department Finance Key Responsibilities Main Purpose of Job: Responsible for working with the VP, Financial Controller in leading the external reporting team to ensure that all relevant activities are delivered to a high standard. This role will also support the VP, Financial Controller in driving and delivering required changes to meet ongoing and future developments of the underlying business, focusing on governance, compliance, and strategic planning. The external reporting team covers all aspects of External Reporting, SOX Compliance, and Financial Reporting. Key Responsibilities: Responsible for understanding, reviewing, and having oversight of all activities undertaken within the External Reporting team, covering External Reporting, SOX, and Financial Reporting. Ensuring effective delivery of key activities across the team, with a focus on key objectives. Ensuring early identification of emerging issues and proactively mitigating, drawing together the required individuals across Finance and the wider organisation to resolve. Requires understanding of the business, its strategic objectives and growth plans to ensure the External Reporting team is appropriately focused and prioritised. Requires a strong understanding of Finance operations across all process areas. Focus on driving and ensuring improvements are delivered across all processes and activities to ensure Finance is robust and fit for purpose as a listed company with global commercial revenue. Requires consideration of future needs over the medium to long term and ensuring Finance will respond to and meet short term objectives. External / Financial Reporting - including preparation of technical accounting papers as required for the US GAAP and IFRS consolidated financial closes, including writing technical accounting papers for review by external auditors. US GAAP and IFRS experience is a key requirement for the role. Team management experience is desired, to ensure individuals are on track to deliver quality output in a timely manner, but also that interdependencies are identified and proactively managed, requiring management of the individuals, external auditors, and advisors. Managing the External Reporting team and relevant workflows of other teams regarding the management of SEC filing submissions and related filings, including managing the US Proxy process & related statutory consolidated UK financial statements and for all Immunocore legal entities. Leading the External Reporting team on SOX and cross functional work that arises through simplification, deficiency remediation to ensure high compliance is maintained. Proactive consideration and management of external auditors in context of current business position and external environment, ensuring the Group audit is successful. Proactively identifying, managing, and mitigating financial risks through the design and maintenance of a robust financial control environment, including a testing schedule to form the basis of SOX certifications. This should also encompass where Finance can support effective legal compliance e.g. ABAC, Foreign Corrupt Practices Act, Sanctions and Export Controls, etc. Active participation in the Audit & Risk Committee meetings ensuring all required matters are reviewed, discussed, and actioned appropriately over the course of the year. Responsible for working with the VP, Financial Controller in the strategic management of the Finance team covering: The consideration of the strategic direction of the group in the context of the wider organization and business direction including identifying and anticipating future skills gaps. Identifying opportunities for improvement, understanding the possible impact and benefits on other groups, and seeking buy in from the wider management team. Gaining insight into the company's culture and its ongoing evolution, while promoting the core values and ethics that drive the company's success. Supervisory Responsibility (If applicable): Position currently has two direct reports. Education, Experience and Knowledge Essential Qualifications Worked in a senior finance leadership role, including people management. Experience in US GAAP, IFRS and relevant UK statutory requirements. Experience of working in or closely with international companies, ideally with a US presence. Ability to consider issues at a strategic level but also to operate within the detail and implement, deliver change when needed. Comfortable and highly competent at undertaking multiple diverse activities concurrently across a wide range of topics. Evidence of continuous improvement mentality, demonstrating improving and transforming finance processes, including leveraging technology & artificial intelligence. Managed and implemented technology based platforms such as NetSuite, ADP, or other ERPs. Experience of producing statutory reports and managing audit processes. Presented and shared insights at senior/Board level audiences. Evidence of credibility with senior management and external stakeholders. Experience in managing teams of 3 5 people and external advisors. Managed internal and/or external audits. Preferred Qualifications Worked within the biotech or pharmaceutical sector. Worked in public accounting, Big 4 experience is a plus. Experience of or a good understanding of establishment of legal entities outside the UK, new trading models, transfer pricing, multi currency trading, working capital management. Other Holiday restrictions may apply at certain times of the year, such as year end. About the Company Immunocore (NASDAQ: IMCR) is a pioneering, commercial stage T cell receptor biotechnology company whose purpose is to develop and commercialise a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first in class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognise that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.
Nov 25, 2025
Full time
Job Details: Director, Finance (External Reporting) Full details of the job. Vacancy Name Vacancy Name Director, Finance (External Reporting) Vacancy No Vacancy No VN708 Employment Type Employment Type Permanent Location of role Location of role Oxford, Oxfordshire, UK Department Department Finance Key Responsibilities Main Purpose of Job: Responsible for working with the VP, Financial Controller in leading the external reporting team to ensure that all relevant activities are delivered to a high standard. This role will also support the VP, Financial Controller in driving and delivering required changes to meet ongoing and future developments of the underlying business, focusing on governance, compliance, and strategic planning. The external reporting team covers all aspects of External Reporting, SOX Compliance, and Financial Reporting. Key Responsibilities: Responsible for understanding, reviewing, and having oversight of all activities undertaken within the External Reporting team, covering External Reporting, SOX, and Financial Reporting. Ensuring effective delivery of key activities across the team, with a focus on key objectives. Ensuring early identification of emerging issues and proactively mitigating, drawing together the required individuals across Finance and the wider organisation to resolve. Requires understanding of the business, its strategic objectives and growth plans to ensure the External Reporting team is appropriately focused and prioritised. Requires a strong understanding of Finance operations across all process areas. Focus on driving and ensuring improvements are delivered across all processes and activities to ensure Finance is robust and fit for purpose as a listed company with global commercial revenue. Requires consideration of future needs over the medium to long term and ensuring Finance will respond to and meet short term objectives. External / Financial Reporting - including preparation of technical accounting papers as required for the US GAAP and IFRS consolidated financial closes, including writing technical accounting papers for review by external auditors. US GAAP and IFRS experience is a key requirement for the role. Team management experience is desired, to ensure individuals are on track to deliver quality output in a timely manner, but also that interdependencies are identified and proactively managed, requiring management of the individuals, external auditors, and advisors. Managing the External Reporting team and relevant workflows of other teams regarding the management of SEC filing submissions and related filings, including managing the US Proxy process & related statutory consolidated UK financial statements and for all Immunocore legal entities. Leading the External Reporting team on SOX and cross functional work that arises through simplification, deficiency remediation to ensure high compliance is maintained. Proactive consideration and management of external auditors in context of current business position and external environment, ensuring the Group audit is successful. Proactively identifying, managing, and mitigating financial risks through the design and maintenance of a robust financial control environment, including a testing schedule to form the basis of SOX certifications. This should also encompass where Finance can support effective legal compliance e.g. ABAC, Foreign Corrupt Practices Act, Sanctions and Export Controls, etc. Active participation in the Audit & Risk Committee meetings ensuring all required matters are reviewed, discussed, and actioned appropriately over the course of the year. Responsible for working with the VP, Financial Controller in the strategic management of the Finance team covering: The consideration of the strategic direction of the group in the context of the wider organization and business direction including identifying and anticipating future skills gaps. Identifying opportunities for improvement, understanding the possible impact and benefits on other groups, and seeking buy in from the wider management team. Gaining insight into the company's culture and its ongoing evolution, while promoting the core values and ethics that drive the company's success. Supervisory Responsibility (If applicable): Position currently has two direct reports. Education, Experience and Knowledge Essential Qualifications Worked in a senior finance leadership role, including people management. Experience in US GAAP, IFRS and relevant UK statutory requirements. Experience of working in or closely with international companies, ideally with a US presence. Ability to consider issues at a strategic level but also to operate within the detail and implement, deliver change when needed. Comfortable and highly competent at undertaking multiple diverse activities concurrently across a wide range of topics. Evidence of continuous improvement mentality, demonstrating improving and transforming finance processes, including leveraging technology & artificial intelligence. Managed and implemented technology based platforms such as NetSuite, ADP, or other ERPs. Experience of producing statutory reports and managing audit processes. Presented and shared insights at senior/Board level audiences. Evidence of credibility with senior management and external stakeholders. Experience in managing teams of 3 5 people and external advisors. Managed internal and/or external audits. Preferred Qualifications Worked within the biotech or pharmaceutical sector. Worked in public accounting, Big 4 experience is a plus. Experience of or a good understanding of establishment of legal entities outside the UK, new trading models, transfer pricing, multi currency trading, working capital management. Other Holiday restrictions may apply at certain times of the year, such as year end. About the Company Immunocore (NASDAQ: IMCR) is a pioneering, commercial stage T cell receptor biotechnology company whose purpose is to develop and commercialise a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first in class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognise that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.
Outcomes First Group
Hemel Hempstead, Hertfordshire
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Cover Supervisor Location: Brookthorpe Hall School, Gloucester GL4 0UN Salary: Up to £28,350.00 per annum depending on experience ( not pro rata ) Hours: 40 hours per week Monday to Friday 8:30am - 4:30pm Contract: Permanent Term Time Only Start: November 2025 UK applicants only. This role does not offer sponsorship. Are you confident, adaptable, and passionate about supporting young people in reaching their potential? We're looking for a proactive Cover Supervisor to join our dedicated team at Brookthorpe Hall School - a nurturing, specialist environment where pupils with complex needs are supported to thrive both academically and personally. About the Role As a Cover Supervisor, you'll play a vital role in keeping learning consistent and engaging when teachers are unavailable. You'll deliver pre-prepared lessons, maintain a calm and positive classroom atmosphere, and encourage pupils to stay focused and motivated throughout the day. Working closely with teachers and support staff, you'll build strong, trusting relationships with students, helping them feel safe, valued, and ready to learn - even on the days when routines change. No two days will be the same. One moment you might be leading a maths session; the next, you're supporting small groups outdoors or helping prepare engaging classroom materials. Through it all, you'll model patience, creativity, and care. Key Responsibilities Deliver lessons and supervise classes in the absence of teachers, keeping pupils engaged and on task Create a calm, structured, and supportive learning environment Provide guidance to students who need extra help or reassurance during cover sessions Prepare classrooms, learning materials, and resources for the day ahead Occasionally support the Teaching Assistant team or assist with wider school activities Promote positive behaviour and uphold the school's values at all times Work collaboratively with colleagues to ensure continuity and consistency across lessons What We're Looking For Experience working in an educational setting (essential) GCSE English and Maths (or equivalent) Confidence in leading groups and managing classroom dynamics An understanding of, or willingness to learn about, supporting students with complex or additional needs A flexible, proactive attitude with excellent communication skills A genuine passion for helping young people achieve their best in a safe and supportive environment Application Requirement As part of your application, please provide clear, specific examples of your previous experience that demonstrate your suitability for the role of Cover Supervisor. This might include: Experience leading or supervising groups of students, including those with complex or additional needs Examples of supporting learning, maintaining engagement, or managing classroom behaviour Situations where you've worked independently or collaboratively to ensure positive outcomes for pupils Providing these examples will help us understand your impact, skills, and readiness to thrive in this role. This is an exciting opportunity to join a dedicated team at Brookthorpe Hall School, supporting students to achieve their potential in a nurturing and structured environment. About Us Brookthorpe Hall School is a growing school and caters for Autistic pupils aged 7-16. With almost 50 pupils, we are searching for someone to help us make a difference. We have a shared vision where we aim to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Our growing school delivers a structured programme of education, tailored to each student's individual needs and considering their Education, Health and Care plans. Students are taught in small cohorts and individually, by fully qualified teachers and instructors. We provide inclusive education within a safe, nurturing environment where pupil's needs are met. For over 19 years Options Autism have provided care and education to pupils and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the second year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Nov 25, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Cover Supervisor Location: Brookthorpe Hall School, Gloucester GL4 0UN Salary: Up to £28,350.00 per annum depending on experience ( not pro rata ) Hours: 40 hours per week Monday to Friday 8:30am - 4:30pm Contract: Permanent Term Time Only Start: November 2025 UK applicants only. This role does not offer sponsorship. Are you confident, adaptable, and passionate about supporting young people in reaching their potential? We're looking for a proactive Cover Supervisor to join our dedicated team at Brookthorpe Hall School - a nurturing, specialist environment where pupils with complex needs are supported to thrive both academically and personally. About the Role As a Cover Supervisor, you'll play a vital role in keeping learning consistent and engaging when teachers are unavailable. You'll deliver pre-prepared lessons, maintain a calm and positive classroom atmosphere, and encourage pupils to stay focused and motivated throughout the day. Working closely with teachers and support staff, you'll build strong, trusting relationships with students, helping them feel safe, valued, and ready to learn - even on the days when routines change. No two days will be the same. One moment you might be leading a maths session; the next, you're supporting small groups outdoors or helping prepare engaging classroom materials. Through it all, you'll model patience, creativity, and care. Key Responsibilities Deliver lessons and supervise classes in the absence of teachers, keeping pupils engaged and on task Create a calm, structured, and supportive learning environment Provide guidance to students who need extra help or reassurance during cover sessions Prepare classrooms, learning materials, and resources for the day ahead Occasionally support the Teaching Assistant team or assist with wider school activities Promote positive behaviour and uphold the school's values at all times Work collaboratively with colleagues to ensure continuity and consistency across lessons What We're Looking For Experience working in an educational setting (essential) GCSE English and Maths (or equivalent) Confidence in leading groups and managing classroom dynamics An understanding of, or willingness to learn about, supporting students with complex or additional needs A flexible, proactive attitude with excellent communication skills A genuine passion for helping young people achieve their best in a safe and supportive environment Application Requirement As part of your application, please provide clear, specific examples of your previous experience that demonstrate your suitability for the role of Cover Supervisor. This might include: Experience leading or supervising groups of students, including those with complex or additional needs Examples of supporting learning, maintaining engagement, or managing classroom behaviour Situations where you've worked independently or collaboratively to ensure positive outcomes for pupils Providing these examples will help us understand your impact, skills, and readiness to thrive in this role. This is an exciting opportunity to join a dedicated team at Brookthorpe Hall School, supporting students to achieve their potential in a nurturing and structured environment. About Us Brookthorpe Hall School is a growing school and caters for Autistic pupils aged 7-16. With almost 50 pupils, we are searching for someone to help us make a difference. We have a shared vision where we aim to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Our growing school delivers a structured programme of education, tailored to each student's individual needs and considering their Education, Health and Care plans. Students are taught in small cohorts and individually, by fully qualified teachers and instructors. We provide inclusive education within a safe, nurturing environment where pupil's needs are met. For over 19 years Options Autism have provided care and education to pupils and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the second year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Outcomes First Group
Chipping Campden, Gloucestershire
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Cover Supervisor Location: Brookthorpe Hall School, Gloucester GL4 0UN Salary: Up to £28,350.00 per annum depending on experience ( not pro rata ) Hours: 40 hours per week Monday to Friday 8:30am - 4:30pm Contract: Permanent Term Time Only Start: November 2025 UK applicants only. This role does not offer sponsorship. Are you confident, adaptable, and passionate about supporting young people in reaching their potential? We're looking for a proactive Cover Supervisor to join our dedicated team at Brookthorpe Hall School - a nurturing, specialist environment where pupils with complex needs are supported to thrive both academically and personally. About the Role As a Cover Supervisor, you'll play a vital role in keeping learning consistent and engaging when teachers are unavailable. You'll deliver pre-prepared lessons, maintain a calm and positive classroom atmosphere, and encourage pupils to stay focused and motivated throughout the day. Working closely with teachers and support staff, you'll build strong, trusting relationships with students, helping them feel safe, valued, and ready to learn - even on the days when routines change. No two days will be the same. One moment you might be leading a maths session; the next, you're supporting small groups outdoors or helping prepare engaging classroom materials. Through it all, you'll model patience, creativity, and care. Key Responsibilities Deliver lessons and supervise classes in the absence of teachers, keeping pupils engaged and on task Create a calm, structured, and supportive learning environment Provide guidance to students who need extra help or reassurance during cover sessions Prepare classrooms, learning materials, and resources for the day ahead Occasionally support the Teaching Assistant team or assist with wider school activities Promote positive behaviour and uphold the school's values at all times Work collaboratively with colleagues to ensure continuity and consistency across lessons What We're Looking For Experience working in an educational setting (essential) GCSE English and Maths (or equivalent) Confidence in leading groups and managing classroom dynamics An understanding of, or willingness to learn about, supporting students with complex or additional needs A flexible, proactive attitude with excellent communication skills A genuine passion for helping young people achieve their best in a safe and supportive environment Application Requirement As part of your application, please provide clear, specific examples of your previous experience that demonstrate your suitability for the role of Cover Supervisor. This might include: Experience leading or supervising groups of students, including those with complex or additional needs Examples of supporting learning, maintaining engagement, or managing classroom behaviour Situations where you've worked independently or collaboratively to ensure positive outcomes for pupils Providing these examples will help us understand your impact, skills, and readiness to thrive in this role. This is an exciting opportunity to join a dedicated team at Brookthorpe Hall School, supporting students to achieve their potential in a nurturing and structured environment. About Us Brookthorpe Hall School is a growing school and caters for Autistic pupils aged 7-16. With almost 50 pupils, we are searching for someone to help us make a difference. We have a shared vision where we aim to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Our growing school delivers a structured programme of education, tailored to each student's individual needs and considering their Education, Health and Care plans. Students are taught in small cohorts and individually, by fully qualified teachers and instructors. We provide inclusive education within a safe, nurturing environment where pupil's needs are met. For over 19 years Options Autism have provided care and education to pupils and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the second year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Nov 25, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Cover Supervisor Location: Brookthorpe Hall School, Gloucester GL4 0UN Salary: Up to £28,350.00 per annum depending on experience ( not pro rata ) Hours: 40 hours per week Monday to Friday 8:30am - 4:30pm Contract: Permanent Term Time Only Start: November 2025 UK applicants only. This role does not offer sponsorship. Are you confident, adaptable, and passionate about supporting young people in reaching their potential? We're looking for a proactive Cover Supervisor to join our dedicated team at Brookthorpe Hall School - a nurturing, specialist environment where pupils with complex needs are supported to thrive both academically and personally. About the Role As a Cover Supervisor, you'll play a vital role in keeping learning consistent and engaging when teachers are unavailable. You'll deliver pre-prepared lessons, maintain a calm and positive classroom atmosphere, and encourage pupils to stay focused and motivated throughout the day. Working closely with teachers and support staff, you'll build strong, trusting relationships with students, helping them feel safe, valued, and ready to learn - even on the days when routines change. No two days will be the same. One moment you might be leading a maths session; the next, you're supporting small groups outdoors or helping prepare engaging classroom materials. Through it all, you'll model patience, creativity, and care. Key Responsibilities Deliver lessons and supervise classes in the absence of teachers, keeping pupils engaged and on task Create a calm, structured, and supportive learning environment Provide guidance to students who need extra help or reassurance during cover sessions Prepare classrooms, learning materials, and resources for the day ahead Occasionally support the Teaching Assistant team or assist with wider school activities Promote positive behaviour and uphold the school's values at all times Work collaboratively with colleagues to ensure continuity and consistency across lessons What We're Looking For Experience working in an educational setting (essential) GCSE English and Maths (or equivalent) Confidence in leading groups and managing classroom dynamics An understanding of, or willingness to learn about, supporting students with complex or additional needs A flexible, proactive attitude with excellent communication skills A genuine passion for helping young people achieve their best in a safe and supportive environment Application Requirement As part of your application, please provide clear, specific examples of your previous experience that demonstrate your suitability for the role of Cover Supervisor. This might include: Experience leading or supervising groups of students, including those with complex or additional needs Examples of supporting learning, maintaining engagement, or managing classroom behaviour Situations where you've worked independently or collaboratively to ensure positive outcomes for pupils Providing these examples will help us understand your impact, skills, and readiness to thrive in this role. This is an exciting opportunity to join a dedicated team at Brookthorpe Hall School, supporting students to achieve their potential in a nurturing and structured environment. About Us Brookthorpe Hall School is a growing school and caters for Autistic pupils aged 7-16. With almost 50 pupils, we are searching for someone to help us make a difference. We have a shared vision where we aim to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Our growing school delivers a structured programme of education, tailored to each student's individual needs and considering their Education, Health and Care plans. Students are taught in small cohorts and individually, by fully qualified teachers and instructors. We provide inclusive education within a safe, nurturing environment where pupil's needs are met. For over 19 years Options Autism have provided care and education to pupils and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the second year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Go Traffic Management Limited
Manchester, Lancashire
Site Manager Department: United Utilities Employment Type: Permanent Location: Worsley Reporting To: Kevin Flynn Description We are recruiting for 5 Site Managers to cover Manchester, Cheshire & East Lancashire. As a Site Manager, you will be responsible for the resources associated with delivering a wide range of Infrastructure Projects and Mains Rehabilitation works across the North West, for our client United Utilities. You will plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our Non-Core programme of work is delivered safely, to the right quality, on programme and to the clients budget. Key Responsibilities We are looking for someone to have operational supervisory responsibility for the Mains Rehabilitation Non-Core Programme and the daily activities that take place on site. We are looking for someone to be site based and regularly visit teams at local site level - reviewing progress and performance and ensuring all standards are adhered to at all times. We are looking for someone to organise all resources for our schemes, including plant, labour, materials and sub-contractors, in the most cost-effective way. We are looking for someone to manage compliance to our Health and Safety procedures on site e.g. weekly checks, inspections, team briefings, audits and work with the teams as required to develop them and support them in reaching their full potential. We are looking for someone to do weekly reporting of the sites to our management team and the client on weekly meetings and calls to update the team on progress, planning and issues. We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents if and when they occur Experience and Qualifications Experience of working in the Utilities sector, experience in Water would be advantageous Competence, knowledge and experience in deep excavations, civils, drainage, structures and water based schemes. Competence, knowledge and experience in Street Works and Confined Spaces Health & Safety qualification an advantage Awareness of costs and programme awareness Good team management and communication skills Proficient IT skills, including Microsoft Project is preferable Full UK Driving Licence Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Nov 25, 2025
Full time
Site Manager Department: United Utilities Employment Type: Permanent Location: Worsley Reporting To: Kevin Flynn Description We are recruiting for 5 Site Managers to cover Manchester, Cheshire & East Lancashire. As a Site Manager, you will be responsible for the resources associated with delivering a wide range of Infrastructure Projects and Mains Rehabilitation works across the North West, for our client United Utilities. You will plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our Non-Core programme of work is delivered safely, to the right quality, on programme and to the clients budget. Key Responsibilities We are looking for someone to have operational supervisory responsibility for the Mains Rehabilitation Non-Core Programme and the daily activities that take place on site. We are looking for someone to be site based and regularly visit teams at local site level - reviewing progress and performance and ensuring all standards are adhered to at all times. We are looking for someone to organise all resources for our schemes, including plant, labour, materials and sub-contractors, in the most cost-effective way. We are looking for someone to manage compliance to our Health and Safety procedures on site e.g. weekly checks, inspections, team briefings, audits and work with the teams as required to develop them and support them in reaching their full potential. We are looking for someone to do weekly reporting of the sites to our management team and the client on weekly meetings and calls to update the team on progress, planning and issues. We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents if and when they occur Experience and Qualifications Experience of working in the Utilities sector, experience in Water would be advantageous Competence, knowledge and experience in deep excavations, civils, drainage, structures and water based schemes. Competence, knowledge and experience in Street Works and Confined Spaces Health & Safety qualification an advantage Awareness of costs and programme awareness Good team management and communication skills Proficient IT skills, including Microsoft Project is preferable Full UK Driving Licence Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
