A global professional services firm is looking for an experienced Pricing & Commercial Manager to join the team. This is an exciting time to be joining the business as they continue to grow, working closely with senior stakeholders, providing oversight and shaping their strategy. As a Pricing & Commercial Manager, you will be at the heart of the business, working closely with senior stakeholders and decision makers to develop and implement innovative pricing strategies that drive growth and profitability. This is a high-impact role that demands a blend of strategic thinking, analytical expertise, and commercial acumen. This is a brilliant opportunity to join a business that thrives on promoting within, offers autonomy, and is collaborative in nature. Key Responsibilities Provide commercial reporting across the firm's products to further support long-term profitability goals, identifying actionable insights to drive commercial returns. Develop and maintain pricing models, helping to provide best practice pricing processes and strategies that align with business objectives. Manage a portfolio of clients, advising on commercial value-add options. Take the lead on all financial elements of client pitches, acting as a trusted advisor to influence stakeholders. Take a holistic approach to projects, considering the impact across the business. Collaborate with senior stakeholders across departments to influence decision-making. Monitor and report on pricing performance, providing actionable insights. What We're Looking For Must have extensive experience in pricing within a commercial environment. Background in professional services ideal or B2B. Exceptional analytical skills with the ability to interpret complex data sets and knowledge of economic factors. Strong commercial acumen, results-driven mindset with a hands-on approach. Excellent communication skills, with the confidence to present to senior stakeholders. Proficiency in pricing tools ideal, financial modelling, and relevant software. Why Join Us? Be part of a forward-thinking, professional services firm that values innovation. Work in a collaborative environment with exposure to senior leadership. Competitive salary package and career development opportunities as well as hybrid working. Please note our advertisements use PQE/salary levels purely as a guide. However, we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill the role. Please note that your personal information will be treated in accordance with our Privacy Policy .
Jul 06, 2025
Full time
A global professional services firm is looking for an experienced Pricing & Commercial Manager to join the team. This is an exciting time to be joining the business as they continue to grow, working closely with senior stakeholders, providing oversight and shaping their strategy. As a Pricing & Commercial Manager, you will be at the heart of the business, working closely with senior stakeholders and decision makers to develop and implement innovative pricing strategies that drive growth and profitability. This is a high-impact role that demands a blend of strategic thinking, analytical expertise, and commercial acumen. This is a brilliant opportunity to join a business that thrives on promoting within, offers autonomy, and is collaborative in nature. Key Responsibilities Provide commercial reporting across the firm's products to further support long-term profitability goals, identifying actionable insights to drive commercial returns. Develop and maintain pricing models, helping to provide best practice pricing processes and strategies that align with business objectives. Manage a portfolio of clients, advising on commercial value-add options. Take the lead on all financial elements of client pitches, acting as a trusted advisor to influence stakeholders. Take a holistic approach to projects, considering the impact across the business. Collaborate with senior stakeholders across departments to influence decision-making. Monitor and report on pricing performance, providing actionable insights. What We're Looking For Must have extensive experience in pricing within a commercial environment. Background in professional services ideal or B2B. Exceptional analytical skills with the ability to interpret complex data sets and knowledge of economic factors. Strong commercial acumen, results-driven mindset with a hands-on approach. Excellent communication skills, with the confidence to present to senior stakeholders. Proficiency in pricing tools ideal, financial modelling, and relevant software. Why Join Us? Be part of a forward-thinking, professional services firm that values innovation. Work in a collaborative environment with exposure to senior leadership. Competitive salary package and career development opportunities as well as hybrid working. Please note our advertisements use PQE/salary levels purely as a guide. However, we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill the role. Please note that your personal information will be treated in accordance with our Privacy Policy .
Job Title: Case & Change Management Advisor Department: People and Culture Accountable to: People Partner Hours: 35 hours per week Contract: 12-18 month FTC Location: Head office (Stanmore), London and Ravenswood Hybrid working: 2 days on site as required and home working About the role: We are seeking an experienced and strategic Case & Change Management Advisor to play a critical role in supporting the organisation through complex employee relations matters, with a strong focus on change management, organisational restructures, and stakeholder partnership. This is a key role for someone who can offer expert advice, influence leaders, and guide managers through sensitive people-related challenges with confidence, clarity, and professionalism. We're at a pivotal moment at Norwood, having recently launched our 3-5 year strategy, so it's a fantastic time to join and be part of a change culture with clear direction. Our People and Culture team is at the heart of this transformation, dedicated to creating a supportive and engaging workplace for our colleagues and the people we support. Benefits at Norwood include: The opportunity to work for a leading UK charity Competitive salary & benefits package 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE) 1pm finish on a Friday Workplace Pension Scheme: Plan for your future with confidence. Employee Assistance Programme: We care about your well-being. £300 When You Introduce a Friend: Spread the word and reap the rewards. Free Eye test & Eyewear allowance Access to 'Blue Light' discount scheme Cycle to work scheme Excellent career progression pathway About Norwood: Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower thousands of neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives. Norwood operates in London and the Southeast with a turnover of around £36m per annum and needs to raise £12m each year in voluntary income to provide the services we offer to the Jewish community. Essential skills and experience: Extensive ER experience, with a proven track record of leading complex organisational restructures, consultation processes and change programmes Demonstrated ability to work in partnership with senior leaders and stakeholders to influence decision-making and deliver strategic ER support In-depth experience managing sensitive ER casework including high-risk disciplinaries, grievances, performance, absence and capability Experience advising managers on employment law, employee engagement and change communication Demonstrable success in building ER capability within organisations through coaching, policy development and training delivery CIPD qualification Level 3 or above Deep and up-to-date knowledge of UK employment law and HR best practice, especially relating to restructures, consultation, and TUPE Ability to influence, challenge, and coach managers and leaders with professionalism and tact Strong commercial awareness and understanding of the people impact of organisational decisions Excellent written and verbal communication skills with the ability to communicate complex information clearly and effectively High level of emotional intelligence, diplomacy, and discretion in dealing with sensitive matters Strong organisational, analytical, and case management skills Comfortable working independently and managing a diverse and busy caseload with minimal supervision Strategic thinker with a proactive, solutions-focused approach Strong sense of integrity, fairness and commitment to upholding best practice in employee relations Resilient, adaptable and calm under pressure Collaborative team player who thrives in a dynamic, values-led environment Willingness to travel between sites as needed Adherence to and evidence of the Norwood values and behaviours If this opportunity interests you, please apply today and our Recruitment team will be in touch. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Jul 06, 2025
Full time
Job Title: Case & Change Management Advisor Department: People and Culture Accountable to: People Partner Hours: 35 hours per week Contract: 12-18 month FTC Location: Head office (Stanmore), London and Ravenswood Hybrid working: 2 days on site as required and home working About the role: We are seeking an experienced and strategic Case & Change Management Advisor to play a critical role in supporting the organisation through complex employee relations matters, with a strong focus on change management, organisational restructures, and stakeholder partnership. This is a key role for someone who can offer expert advice, influence leaders, and guide managers through sensitive people-related challenges with confidence, clarity, and professionalism. We're at a pivotal moment at Norwood, having recently launched our 3-5 year strategy, so it's a fantastic time to join and be part of a change culture with clear direction. Our People and Culture team is at the heart of this transformation, dedicated to creating a supportive and engaging workplace for our colleagues and the people we support. Benefits at Norwood include: The opportunity to work for a leading UK charity Competitive salary & benefits package 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE) 1pm finish on a Friday Workplace Pension Scheme: Plan for your future with confidence. Employee Assistance Programme: We care about your well-being. £300 When You Introduce a Friend: Spread the word and reap the rewards. Free Eye test & Eyewear allowance Access to 'Blue Light' discount scheme Cycle to work scheme Excellent career progression pathway About Norwood: Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower thousands of neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives. Norwood operates in London and the Southeast with a turnover of around £36m per annum and needs to raise £12m each year in voluntary income to provide the services we offer to the Jewish community. Essential skills and experience: Extensive ER experience, with a proven track record of leading complex organisational restructures, consultation processes and change programmes Demonstrated ability to work in partnership with senior leaders and stakeholders to influence decision-making and deliver strategic ER support In-depth experience managing sensitive ER casework including high-risk disciplinaries, grievances, performance, absence and capability Experience advising managers on employment law, employee engagement and change communication Demonstrable success in building ER capability within organisations through coaching, policy development and training delivery CIPD qualification Level 3 or above Deep and up-to-date knowledge of UK employment law and HR best practice, especially relating to restructures, consultation, and TUPE Ability to influence, challenge, and coach managers and leaders with professionalism and tact Strong commercial awareness and understanding of the people impact of organisational decisions Excellent written and verbal communication skills with the ability to communicate complex information clearly and effectively High level of emotional intelligence, diplomacy, and discretion in dealing with sensitive matters Strong organisational, analytical, and case management skills Comfortable working independently and managing a diverse and busy caseload with minimal supervision Strategic thinker with a proactive, solutions-focused approach Strong sense of integrity, fairness and commitment to upholding best practice in employee relations Resilient, adaptable and calm under pressure Collaborative team player who thrives in a dynamic, values-led environment Willingness to travel between sites as needed Adherence to and evidence of the Norwood values and behaviours If this opportunity interests you, please apply today and our Recruitment team will be in touch. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: BI/Performance Analyst - Regional Client Account Position Overview We are seeking an experienced and innovative Senior BI/Performance Analyst to join our high-performing team, focusing on a strategic regional client account. This role will be pivotal in transforming complex data into actionable intelligence, driving performance optimization, and enhancing client value proposition. The ideal candidate will blend advanced analytical skills with business acumen to deliver insights that shape strategic decisions and operational excellence. Key Responsibilities Advanced Data Analytics and Predictive Modeling Develop and implement sophisticated statistical models and machine learning algorithms to forecast trends, predict outcomes, and identify opportunities for performance enhancement. Utilize advanced analytics techniques such as regression analysis, time series forecasting, and clustering to extract deeper insights from multifaceted datasets. Design and execute A/B tests to optimize strategies and validate hypotheses. Strategic Performance Analysis and Optimization Conduct in-depth analysis of KPIs, benchmarking against industry standards and historical performance. Perform multi-dimensional analysis to uncover hidden patterns and correlations in client data. Develop and maintain a comprehensive performance measurement framework, aligning metrics with client's strategic objectives. Lead root cause analyses for complex performance issues, proposing data-driven solutions. Business Intelligence and Data Visualization Architect and implement end-to-end BI solutions, from data integration to front-end dashboards. Create interactive, dynamic dashboards and reports using advanced features of BI tools (e.g., DAX in Power BI, LOD calculations in Tableau). Design and maintain a centralized data warehouse, ensuring data integrity and accessibility. Implement data governance practices and ensure compliance with data privacy regulations (e.g., GDPR, CCPA). Client Relationship and Consultative Insights Act as a trusted advisor to senior client stakeholders, translating analytical findings into strategic recommendations. Conduct regular performance review sessions with clients, presenting complex analyses in an accessible manner. Anticipate client needs and proactively propose data-driven solutions to emerging challenges. Collaborate with account managers to develop data-backed strategies for account growth and retention. Cross-functional Collaboration and Knowledge Sharing Lead cross-functional projects, coordinating with IT, operations, and client-facing teams to implement data-driven initiatives. Mentor junior analysts, fostering a culture of analytical thinking and continuous learning. Contribute to the development of best practices and standardized analytical methodologies across the organization. Participate in industry conferences and internal knowledge-sharing sessions to stay abreast of emerging trends and technologies. Innovative Solutions Development Identify opportunities for new data products or services that can add value to the client relationship. Prototype and pilot innovative analytical solutions, leveraging technologies such as IoT, AI, or blockchain where applicable. Collaborate with the product team to integrate analytical insights into existing service offerings. Required Qualifications Master's degree in Business Analytics, Data Science, Statistics, or a related quantitative field. 5+ years of experience in a BI or advanced analytics role, preferably in a client-facing environment. Expert-level proficiency in SQL, R or Python, and BI tools (e.g., Power BI, Tableau). Strong understanding of statistical concepts and their practical applications. Demonstrated experience in managing large-scale data projects and implementing BI solutions. Excellent communication skills with the ability to convey complex technical concepts to non-technical audiences. Proven track record of delivering high-impact analytical projects that drive business value. Preferred Qualifications PhD in a quantitative discipline or MBA with a focus on analytics. Experience in the real estate, facilities management, or related industries. Certification in relevant areas (e.g., AWS Certified Data Analytics, Google Data Analytics Professional Certificate). Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure). Experience with data visualization design principles and storytelling techniques. Knowledge of agile methodologies and project management. Strategic thinking with the ability to link analytical insights to business outcomes. Intellectual curiosity and a passion for solving complex problems. Resilience and adaptability in a fast-paced, client-centric environment. Strong ethical standards and commitment to data integrity and privacy. Entrepreneurial mindset with the ability to identify and pursue new opportunities. Excellent stakeholder management skills, able to influence at all levels of the organization. This role offers a unique opportunity to leverage cutting-edge analytics to drive transformational change for our regional client account. The successful candidate will be at the forefront of data-driven decision making, shaping the future of our client relationships and contributing to the strategic direction of our analytics capabilities. Location: On-site - London, GBR
Jul 06, 2025
Full time
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: BI/Performance Analyst - Regional Client Account Position Overview We are seeking an experienced and innovative Senior BI/Performance Analyst to join our high-performing team, focusing on a strategic regional client account. This role will be pivotal in transforming complex data into actionable intelligence, driving performance optimization, and enhancing client value proposition. The ideal candidate will blend advanced analytical skills with business acumen to deliver insights that shape strategic decisions and operational excellence. Key Responsibilities Advanced Data Analytics and Predictive Modeling Develop and implement sophisticated statistical models and machine learning algorithms to forecast trends, predict outcomes, and identify opportunities for performance enhancement. Utilize advanced analytics techniques such as regression analysis, time series forecasting, and clustering to extract deeper insights from multifaceted datasets. Design and execute A/B tests to optimize strategies and validate hypotheses. Strategic Performance Analysis and Optimization Conduct in-depth analysis of KPIs, benchmarking against industry standards and historical performance. Perform multi-dimensional analysis to uncover hidden patterns and correlations in client data. Develop and maintain a comprehensive performance measurement framework, aligning metrics with client's strategic objectives. Lead root cause analyses for complex performance issues, proposing data-driven solutions. Business Intelligence and Data Visualization Architect and implement end-to-end BI solutions, from data integration to front-end dashboards. Create interactive, dynamic dashboards and reports using advanced features of BI tools (e.g., DAX in Power BI, LOD calculations in Tableau). Design and maintain a centralized data warehouse, ensuring data integrity and accessibility. Implement data governance practices and ensure compliance with data privacy regulations (e.g., GDPR, CCPA). Client Relationship and Consultative Insights Act as a trusted advisor to senior client stakeholders, translating analytical findings into strategic recommendations. Conduct regular performance review sessions with clients, presenting complex analyses in an accessible manner. Anticipate client needs and proactively propose data-driven solutions to emerging challenges. Collaborate with account managers to develop data-backed strategies for account growth and retention. Cross-functional Collaboration and Knowledge Sharing Lead cross-functional projects, coordinating with IT, operations, and client-facing teams to implement data-driven initiatives. Mentor junior analysts, fostering a culture of analytical thinking and continuous learning. Contribute to the development of best practices and standardized analytical methodologies across the organization. Participate in industry conferences and internal knowledge-sharing sessions to stay abreast of emerging trends and technologies. Innovative Solutions Development Identify opportunities for new data products or services that can add value to the client relationship. Prototype and pilot innovative analytical solutions, leveraging technologies such as IoT, AI, or blockchain where applicable. Collaborate with the product team to integrate analytical insights into existing service offerings. Required Qualifications Master's degree in Business Analytics, Data Science, Statistics, or a related quantitative field. 5+ years of experience in a BI or advanced analytics role, preferably in a client-facing environment. Expert-level proficiency in SQL, R or Python, and BI tools (e.g., Power BI, Tableau). Strong understanding of statistical concepts and their practical applications. Demonstrated experience in managing large-scale data projects and implementing BI solutions. Excellent communication skills with the ability to convey complex technical concepts to non-technical audiences. Proven track record of delivering high-impact analytical projects that drive business value. Preferred Qualifications PhD in a quantitative discipline or MBA with a focus on analytics. Experience in the real estate, facilities management, or related industries. Certification in relevant areas (e.g., AWS Certified Data Analytics, Google Data Analytics Professional Certificate). Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure). Experience with data visualization design principles and storytelling techniques. Knowledge of agile methodologies and project management. Strategic thinking with the ability to link analytical insights to business outcomes. Intellectual curiosity and a passion for solving complex problems. Resilience and adaptability in a fast-paced, client-centric environment. Strong ethical standards and commitment to data integrity and privacy. Entrepreneurial mindset with the ability to identify and pursue new opportunities. Excellent stakeholder management skills, able to influence at all levels of the organization. This role offers a unique opportunity to leverage cutting-edge analytics to drive transformational change for our regional client account. The successful candidate will be at the forefront of data-driven decision making, shaping the future of our client relationships and contributing to the strategic direction of our analytics capabilities. Location: On-site - London, GBR
Hilson Moran are interdisciplinary consultants, engineers, and advisors, applying progressive design thinking to shape the environments we live in. We provide a full range of engineering services, exciting innovation, and design solutions on projects across our UK offices. Our recently refurbished London office - the Living Lab - offers a direct link to clients, fostering relationships and pursuing future opportunities. From our river café space, we have views of iconic designs like 20 Fenchurch Street 'the Walkie Talkie' and 30 St Mary's Axe 'The Gherkin'. We are seeking a full-time Senior Utilities Consultant to join our Infrastructure and Environment team. Our team is a market leader in utilities and energy infrastructure for major UK projects. Our 'Infrastructure Services' team provides technical, commercial, and procurement advice to large developers. We support regeneration and masterplanning projects from early infrastructure planning to installation and commissioning of multi-utility, water, SuDS, and mobility services. We also manage alterations to existing utility networks in constrained spaces to de-risk prestigious developments. Our expertise includes water, wastewater, SuDS, district heating/cooling, electricity, telecommunication networks, and mobility solutions. Your responsibilities include, but are not limited to: Engaging with developers and landowners to understand their technical and commercial needs and developing proposals accordingly. Consulting with utility providers to identify opportunities, risks, and costs, and advising clients through meetings, sketches, reports, and presentations. Developing utility designs directly or via third parties, coordinating with our engineering and CAD teams to support tender processes. Procurement of utility and multi-utility contractors, developing scopes and specifications within wider project requirements. Managing delivery of utility enabling and connection works, often alongside project management and cost teams. Reporting progress to clients and issuing instructions to contractors. Leading utilities progress meetings to ensure timely delivery. Reviewing as-constructed data and reconciling final costs. Tracking project costs and profitability using timesheets. Owning the delivery of responsibilities under the supervision of a Project or Associate Director, utilizing wider Hilson Moran resources. Enhanced annual leave of 25 days plus public holidays, increasing with service. Enhanced pension contributions. Annual budget for personal wellbeing activities. Access to healthcare and confidential wellbeing support. Paid volunteering days. Company events, season ticket loans, cycle schemes, and options for unpaid leave and career breaks. Background & Qualifications: Experience in planning, designing, and procuring utilities and energy networks for various development projects, including large-scale urban regeneration. Experience managing complex utility enabling works, including diversions and disconnections in urban environments. Ability to communicate visually (sketches using Bluebeam) and in writing (reports, spreadsheets). Understanding of relationships with developers, utility providers, and network operators. Commercial awareness of utility infrastructure costs and risks. Knowledge of Planning Processes and RIBA Stages. Analytical thinking and proactive problem-solving skills. Academic qualifications are not mandatory; working with professional engineers, planners, architects, and project managers is expected. Skills: Strong presentation and spreadsheet skills, with attention to detail. Proficiency in MS Office, especially Word, Excel, and PowerPoint. Self-motivated with good workload planning skills. All applications will be treated confidentially. Hilson Moran is an equal opportunities employer and welcomes applications from all communities.
Jul 06, 2025
Full time
Hilson Moran are interdisciplinary consultants, engineers, and advisors, applying progressive design thinking to shape the environments we live in. We provide a full range of engineering services, exciting innovation, and design solutions on projects across our UK offices. Our recently refurbished London office - the Living Lab - offers a direct link to clients, fostering relationships and pursuing future opportunities. From our river café space, we have views of iconic designs like 20 Fenchurch Street 'the Walkie Talkie' and 30 St Mary's Axe 'The Gherkin'. We are seeking a full-time Senior Utilities Consultant to join our Infrastructure and Environment team. Our team is a market leader in utilities and energy infrastructure for major UK projects. Our 'Infrastructure Services' team provides technical, commercial, and procurement advice to large developers. We support regeneration and masterplanning projects from early infrastructure planning to installation and commissioning of multi-utility, water, SuDS, and mobility services. We also manage alterations to existing utility networks in constrained spaces to de-risk prestigious developments. Our expertise includes water, wastewater, SuDS, district heating/cooling, electricity, telecommunication networks, and mobility solutions. Your responsibilities include, but are not limited to: Engaging with developers and landowners to understand their technical and commercial needs and developing proposals accordingly. Consulting with utility providers to identify opportunities, risks, and costs, and advising clients through meetings, sketches, reports, and presentations. Developing utility designs directly or via third parties, coordinating with our engineering and CAD teams to support tender processes. Procurement of utility and multi-utility contractors, developing scopes and specifications within wider project requirements. Managing delivery of utility enabling and connection works, often alongside project management and cost teams. Reporting progress to clients and issuing instructions to contractors. Leading utilities progress meetings to ensure timely delivery. Reviewing as-constructed data and reconciling final costs. Tracking project costs and profitability using timesheets. Owning the delivery of responsibilities under the supervision of a Project or Associate Director, utilizing wider Hilson Moran resources. Enhanced annual leave of 25 days plus public holidays, increasing with service. Enhanced pension contributions. Annual budget for personal wellbeing activities. Access to healthcare and confidential wellbeing support. Paid volunteering days. Company events, season ticket loans, cycle schemes, and options for unpaid leave and career breaks. Background & Qualifications: Experience in planning, designing, and procuring utilities and energy networks for various development projects, including large-scale urban regeneration. Experience managing complex utility enabling works, including diversions and disconnections in urban environments. Ability to communicate visually (sketches using Bluebeam) and in writing (reports, spreadsheets). Understanding of relationships with developers, utility providers, and network operators. Commercial awareness of utility infrastructure costs and risks. Knowledge of Planning Processes and RIBA Stages. Analytical thinking and proactive problem-solving skills. Academic qualifications are not mandatory; working with professional engineers, planners, architects, and project managers is expected. Skills: Strong presentation and spreadsheet skills, with attention to detail. Proficiency in MS Office, especially Word, Excel, and PowerPoint. Self-motivated with good workload planning skills. All applications will be treated confidentially. Hilson Moran is an equal opportunities employer and welcomes applications from all communities.
Einsatzort: Deutschlandweit & Hybrid Work Gesellschaft: MHP - A Porsche Company Aufgaben Aufgaben Du begeisterst dich für die digitale Transformation von Wertschöpfungsketten? Du hast eine hohe Affinität für SAP-basierte Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft unserer Kunden - immer mit dem Fokus auf die Wertschöpfungsprozesse: Von der Planung, über die Beschaffung, Logistik, Produktion, sowie den Vertrieb und Service - end-to-end! Dabei warten die folgenden Aufgaben auf dich: Übernahme von (Teil-) Projektleitungsaufgaben im Umfeld Supply Chain Planung Abbildung komplexer Planungsprozesse in SAP ERP, S/4HANA (insb. ePP/DS) und SAP IBP Überführung der Planungsprozesse nach SAP IBP und SAP S/4HANA (insb. ePP/DS) und Optimierung dieser in den zukunftsorientierten Planungsapplikationen Konzeption von Lösungs- und Optimierungsverfahren für Planungsprozesse (wie Heuristiken, Optimizer, Solver) in unterschiedlichen Branchen wie z.B. OEM, Automobilzulieferer, Consumer Goods, Medical Devices & Body Care, Life Science etc. Vorantreiben innovativer interner Aufgaben, wie die Weiterentwicklung von Beratungslösungen in Zeiten der Digitalisierung und Industrie 4.0 im Hinblick auf Echtzeitplanung und Steuerung Anforderungen Anforderungen Um für deinen Weg als (Senior) Consultant bei MHP gewappnet zu sein, hast du folgende Qualifikationen im Gepäck: Abgeschlossenes Studium undmind. 2 Jahre Berufserfahrung in der Beratung oder im Inhouse Consulting Leidenschaft für mindestens eine der folgenden SAP-Lösungen: SAP IBP, SAP PP/DS, SAP SCM/APO und SAP S/4HANA Expertise in der Gestaltung und Umsetzung in mindestens einem der folgenden Planungsprozesse: Sales and Operations Planning, Absatzplanung, Produktions- und Feinplanung, Bestandsplanung/-optimierung, Netzwerk-/ Materialplanung Deine Arbeitsweise ist geprägt durch das Auftreten als Trusted Advisor vom Top-Management bis zum Werker sowie den MHP Kolleg:innen und zeichnet sich durch starke analytische, konzeptionelle und problemlösungsorientierte Fähigkeiten aus Wissenswertes vor der Abfahrt: Beginn: nach Vereinbarung - immer zu Beginn eines Monats Arbeitszeit: in Vollzeit (40h); 30 Urlaubstage Arbeitsverhältnis: Unbefristet Bereich: Consulting Sprache: sicheres Deutsch & Englisch Flexibilität & Reisebereitschaft Sonstiges: eine gültige Arbeitserlaubnis; bei Bedarf können wir die Arbeitserlaubnis im Rahmen unseres Recruiting-Prozesses beantragen. Das Verfahren benötigt Zeit und hat Einfluss auf das Startdatum Unternehmensprofil Unternehmensprofil Als Technologie- und Businesspartner digitalisiert MHP die Prozesse und Produkte seiner Kunden und begleitet sie bei ihren IT-Transformationen entlang der gesamten Wertschöpfungskette. Als Digitalisierungspionier in den Sektoren Mobility und Manufacturing überträgt MHP seine Expertise in unterschiedlichste Branchen und ist der Premium-Partner für Thought Leader auf dem Weg in ein Better Tomorrow. Weltweit betreut MHP über 300 Kunden: führende Konzerne und innovative Mittelständler. MHP berät sowohl operativ als auch strategisch und liefert ausgewiesene IT- und Technologie-Expertise sowie spezifisches Branchen Know-how. Als OneTeam agiert MHP international, mit Hauptsitz in Deutschland und Tochtergesellschaften in den USA, UK, Rumänien und China. Seit 25 Jahren gestaltet MHP gemeinsam mit seinen Kunden die Zukunft. Über 3.000 MHPler:innen vereint der Anspruch nach Excellence und nachhaltigem Erfolg. Dieser Anspruch treibt MHP weiter an - heute, morgen und in Zukunft. Exklusive Einblicke hinter die Kulissen Exklusive Einblicke hinter die Kulissen Bei MHP wächst du in einem innovativen und fördernden Umfeld kontinuierlich an deinen Aufgaben. Das macht uns zum perfekten Sparring-Partner für deine Karriere. Sowohl für fachlichen Input als auch berufliches Networking. Unter anderem bieten wir dir dabei: Wertschätzung. Wir unterstützen und schätzen Kolleg:innen so wie sie sind und feiern unsere Erfolge gemeinsam. Wir freuen uns immer über Kreativität und neue Impulse. Flexibilität. Zeitlich wie örtlich - je nach Projekt zu Hause, im Office, beim Kunden. Du hast mit uns die Möglichkeit zu wachsen, in den Aufgaben, deinem Knowhow und in der Verantwortung. Einen umfangreichen Überblick zu unseren Benefits findest du hier. Hinweise zur Bewerbung Hinweise zur Bewerbung Bewirb dich am besten gleich. Ganz einfach online über unseren JobLocator. Dort kannst du deine Bewerbungsunterlagen, wie Lebenslauf, Zeugnisse und ggf. Projektlisten, in wenigen Klicks an uns schicken. Ein Anschreiben ist nicht erforderlich. Übrigens: Wenn deine Bewerbung bei uns eingeht überprüft unser Recruiting-Team bereichsübergreifend, ob es eine geeignete Stelle für dich gibt. Unabhängig von aktuellen Jobausschreibungen versuchen wir, für dich den passendsten Job bei MHP zu finden. Du hast noch Fragen? Dann schaue dir unsere FAQs auf unserer Karriereseite an. Für weitere Anliegen wende dich gerne an unser Recruiting Team unter (0). Daten werden importiert. Bitte warten
Jul 06, 2025
Full time
Einsatzort: Deutschlandweit & Hybrid Work Gesellschaft: MHP - A Porsche Company Aufgaben Aufgaben Du begeisterst dich für die digitale Transformation von Wertschöpfungsketten? Du hast eine hohe Affinität für SAP-basierte Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft unserer Kunden - immer mit dem Fokus auf die Wertschöpfungsprozesse: Von der Planung, über die Beschaffung, Logistik, Produktion, sowie den Vertrieb und Service - end-to-end! Dabei warten die folgenden Aufgaben auf dich: Übernahme von (Teil-) Projektleitungsaufgaben im Umfeld Supply Chain Planung Abbildung komplexer Planungsprozesse in SAP ERP, S/4HANA (insb. ePP/DS) und SAP IBP Überführung der Planungsprozesse nach SAP IBP und SAP S/4HANA (insb. ePP/DS) und Optimierung dieser in den zukunftsorientierten Planungsapplikationen Konzeption von Lösungs- und Optimierungsverfahren für Planungsprozesse (wie Heuristiken, Optimizer, Solver) in unterschiedlichen Branchen wie z.B. OEM, Automobilzulieferer, Consumer Goods, Medical Devices & Body Care, Life Science etc. Vorantreiben innovativer interner Aufgaben, wie die Weiterentwicklung von Beratungslösungen in Zeiten der Digitalisierung und Industrie 4.0 im Hinblick auf Echtzeitplanung und Steuerung Anforderungen Anforderungen Um für deinen Weg als (Senior) Consultant bei MHP gewappnet zu sein, hast du folgende Qualifikationen im Gepäck: Abgeschlossenes Studium undmind. 2 Jahre Berufserfahrung in der Beratung oder im Inhouse Consulting Leidenschaft für mindestens eine der folgenden SAP-Lösungen: SAP IBP, SAP PP/DS, SAP SCM/APO und SAP S/4HANA Expertise in der Gestaltung und Umsetzung in mindestens einem der folgenden Planungsprozesse: Sales and Operations Planning, Absatzplanung, Produktions- und Feinplanung, Bestandsplanung/-optimierung, Netzwerk-/ Materialplanung Deine Arbeitsweise ist geprägt durch das Auftreten als Trusted Advisor vom Top-Management bis zum Werker sowie den MHP Kolleg:innen und zeichnet sich durch starke analytische, konzeptionelle und problemlösungsorientierte Fähigkeiten aus Wissenswertes vor der Abfahrt: Beginn: nach Vereinbarung - immer zu Beginn eines Monats Arbeitszeit: in Vollzeit (40h); 30 Urlaubstage Arbeitsverhältnis: Unbefristet Bereich: Consulting Sprache: sicheres Deutsch & Englisch Flexibilität & Reisebereitschaft Sonstiges: eine gültige Arbeitserlaubnis; bei Bedarf können wir die Arbeitserlaubnis im Rahmen unseres Recruiting-Prozesses beantragen. Das Verfahren benötigt Zeit und hat Einfluss auf das Startdatum Unternehmensprofil Unternehmensprofil Als Technologie- und Businesspartner digitalisiert MHP die Prozesse und Produkte seiner Kunden und begleitet sie bei ihren IT-Transformationen entlang der gesamten Wertschöpfungskette. Als Digitalisierungspionier in den Sektoren Mobility und Manufacturing überträgt MHP seine Expertise in unterschiedlichste Branchen und ist der Premium-Partner für Thought Leader auf dem Weg in ein Better Tomorrow. Weltweit betreut MHP über 300 Kunden: führende Konzerne und innovative Mittelständler. MHP berät sowohl operativ als auch strategisch und liefert ausgewiesene IT- und Technologie-Expertise sowie spezifisches Branchen Know-how. Als OneTeam agiert MHP international, mit Hauptsitz in Deutschland und Tochtergesellschaften in den USA, UK, Rumänien und China. Seit 25 Jahren gestaltet MHP gemeinsam mit seinen Kunden die Zukunft. Über 3.000 MHPler:innen vereint der Anspruch nach Excellence und nachhaltigem Erfolg. Dieser Anspruch treibt MHP weiter an - heute, morgen und in Zukunft. Exklusive Einblicke hinter die Kulissen Exklusive Einblicke hinter die Kulissen Bei MHP wächst du in einem innovativen und fördernden Umfeld kontinuierlich an deinen Aufgaben. Das macht uns zum perfekten Sparring-Partner für deine Karriere. Sowohl für fachlichen Input als auch berufliches Networking. Unter anderem bieten wir dir dabei: Wertschätzung. Wir unterstützen und schätzen Kolleg:innen so wie sie sind und feiern unsere Erfolge gemeinsam. Wir freuen uns immer über Kreativität und neue Impulse. Flexibilität. Zeitlich wie örtlich - je nach Projekt zu Hause, im Office, beim Kunden. Du hast mit uns die Möglichkeit zu wachsen, in den Aufgaben, deinem Knowhow und in der Verantwortung. Einen umfangreichen Überblick zu unseren Benefits findest du hier. Hinweise zur Bewerbung Hinweise zur Bewerbung Bewirb dich am besten gleich. Ganz einfach online über unseren JobLocator. Dort kannst du deine Bewerbungsunterlagen, wie Lebenslauf, Zeugnisse und ggf. Projektlisten, in wenigen Klicks an uns schicken. Ein Anschreiben ist nicht erforderlich. Übrigens: Wenn deine Bewerbung bei uns eingeht überprüft unser Recruiting-Team bereichsübergreifend, ob es eine geeignete Stelle für dich gibt. Unabhängig von aktuellen Jobausschreibungen versuchen wir, für dich den passendsten Job bei MHP zu finden. Du hast noch Fragen? Dann schaue dir unsere FAQs auf unserer Karriereseite an. Für weitere Anliegen wende dich gerne an unser Recruiting Team unter (0). Daten werden importiert. Bitte warten
Open Box Software is an internationally focused consulting company that specialises in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to finding a better way of making a positive impact. We are looking for a Senior Business Analyst to join our team on a permanent basis. The right person will be wanting to work within an intelligent, motivated, and self-driven team with low egos. Good communication skills and an effective problem-solving approach is a must. You would be very conscious of the importance of sharing knowledge and working with other team members while contributing to the teams' deliverables. Our team must be able to tune into the needs of clients and their higher objectives to solve problems where not all the information is readily available. Responsibilities: Consulting with clients in an advisory capacity. Design and implementation of solutions that meet business requirements, which could range from researching and implementing off-the-shelf applications through to designing bespoke applications. Run workshops with clients to elicit business requirements and use cases. Product backlog development. Drafting user stories. Business case development. Project scoping and quoting. Business solution architecture & solution design. Contributing to innovation within the business analysis and product ownership domain. Mentorship of more junior members of the team. Delivery using agile methodologies including SCRUM. Lead cross-functional teams and third-party vendors to successfully implement IT projects, ensuring alignment with business objectives, timelines, and budgetary constraints. Monitor project progress, identify risks, and develop mitigation strategies to ensure successful delivery. Collaborate with key stakeholders, in particular C suite stakeholders, to define project budgets, scope, deliverables, and success criteria. Coordinate user acceptance testing, change management, and training activities to maximize user adoption and minimize disruptions. Collaborate with vendors to negotiate contracts, manage relationships, and ensure service levels meet business expectations. Collaborate with cross-functional teams to design and implement solutions, leveraging technology, data analytics, and industry-specific methodologies. Share knowledge, best practices, and industry insights with the consulting team to foster a culture of continuous learning and professional development. Collaborate with colleagues on internal initiatives, contributing to the growth and success of the consulting practice. Minimum Requirements: 8+ years prior experience in a business analysis / product owner role. Prior work experience in designing custom software solutions using an agile methodology. Strong interpersonal skills and the ability to build and maintain relationships with clients, effectively engaging at all levels of the organization. Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions which meet business needs. Proficiency in analyzing complex business requirements and translating them into IT solutions. Ability to multitask, prioritize work effectively, and thrive in a fast-paced, dynamic environment. Experience in vendor management. Prior work experience in an off-the-shelf system selection process or have been involved in an off-the-shelf system implementation. Prior work experience in a consultancy environment interacting directly with external clients. Ability to multi-task across multiple projects at a given time. Ability to work towards deadlines and manage stakeholder expectations. Excellent written and verbal communication skills. Excellent analytical and problem-solving ability. Strong documentation skills. Strong attention to detail. Personal Traits: Friendly and humble Conscientious Empathetic and self-aware Considerate Self-motivated Sound decision-making ability Team player
Jul 06, 2025
Full time
Open Box Software is an internationally focused consulting company that specialises in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to finding a better way of making a positive impact. We are looking for a Senior Business Analyst to join our team on a permanent basis. The right person will be wanting to work within an intelligent, motivated, and self-driven team with low egos. Good communication skills and an effective problem-solving approach is a must. You would be very conscious of the importance of sharing knowledge and working with other team members while contributing to the teams' deliverables. Our team must be able to tune into the needs of clients and their higher objectives to solve problems where not all the information is readily available. Responsibilities: Consulting with clients in an advisory capacity. Design and implementation of solutions that meet business requirements, which could range from researching and implementing off-the-shelf applications through to designing bespoke applications. Run workshops with clients to elicit business requirements and use cases. Product backlog development. Drafting user stories. Business case development. Project scoping and quoting. Business solution architecture & solution design. Contributing to innovation within the business analysis and product ownership domain. Mentorship of more junior members of the team. Delivery using agile methodologies including SCRUM. Lead cross-functional teams and third-party vendors to successfully implement IT projects, ensuring alignment with business objectives, timelines, and budgetary constraints. Monitor project progress, identify risks, and develop mitigation strategies to ensure successful delivery. Collaborate with key stakeholders, in particular C suite stakeholders, to define project budgets, scope, deliverables, and success criteria. Coordinate user acceptance testing, change management, and training activities to maximize user adoption and minimize disruptions. Collaborate with vendors to negotiate contracts, manage relationships, and ensure service levels meet business expectations. Collaborate with cross-functional teams to design and implement solutions, leveraging technology, data analytics, and industry-specific methodologies. Share knowledge, best practices, and industry insights with the consulting team to foster a culture of continuous learning and professional development. Collaborate with colleagues on internal initiatives, contributing to the growth and success of the consulting practice. Minimum Requirements: 8+ years prior experience in a business analysis / product owner role. Prior work experience in designing custom software solutions using an agile methodology. Strong interpersonal skills and the ability to build and maintain relationships with clients, effectively engaging at all levels of the organization. Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions which meet business needs. Proficiency in analyzing complex business requirements and translating them into IT solutions. Ability to multitask, prioritize work effectively, and thrive in a fast-paced, dynamic environment. Experience in vendor management. Prior work experience in an off-the-shelf system selection process or have been involved in an off-the-shelf system implementation. Prior work experience in a consultancy environment interacting directly with external clients. Ability to multi-task across multiple projects at a given time. Ability to work towards deadlines and manage stakeholder expectations. Excellent written and verbal communication skills. Excellent analytical and problem-solving ability. Strong documentation skills. Strong attention to detail. Personal Traits: Friendly and humble Conscientious Empathetic and self-aware Considerate Self-motivated Sound decision-making ability Team player
MHP - Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH
Einsatzort: Deutschlandweit & Hybrid Work Gesellschaft: MHP - A Porsche Company Interessierst du dich für die digitale Transformation von Wertschöpfungsketten? Hast du eine Leidenschaft für SAP-basierte Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft unserer Kunden - immer mit dem Fokus auf die Wertschöpfungsprozesse: von der Planung über die Beschaffung, Logistik, Produktion bis hin zum Vertrieb und Service - end-to-end! Dabei warten die folgenden Aufgaben auf dich: Eigenverantwortliche Planung und Durchführung vonSAP-Projekten im EWM Umfeld mit Blick auf die End to End Prozesslandschaft - von der Aufwandskalkulation über die Umsetzung bis hin zu Workshops und Schulungen Übernahme der gesamtheitlichen Verantwortung und Entwicklung für ein Portfolioelement im Kontext EWM, wie bspw. EWM MFS (Teil) Projektleitung inklusive Budget- und Erfolgsverantwortung als Hauptansprechpartner:in für den Kunden und/oder fachliche Führung der internen Kolleg:innen sowie deren Aus- und Weiterbildung Fachliche Verantwortung für Sales Aktivitäten im Umfeld EWM als Schnittstelle zum Vertrieb, dazu gehört u. a. die Führung eines Bid-Teams und die Ausgestaltung von Angeboten Optionale Übernahme einer internen Teamleadfunktionmit disziplinarischer Verantwortung Um für deinen Weg als (Senior) Manager gewappnet zu sein, hast du folgende Qualifikationen im Gepäck: Abgeschlossenes Studium und mindestens 6 Jahre Berufserfahrung in der Beratung oder im Inhouse Consulting mit dem Fokus SAP EWM Leidenschaft für fachliche und strategische Führung und den Ausbau von Partnerschaften Expertise in der SAP Lösungskomponente EWM und im S/4HANA Umfeld sowie Erfahrungen in der fachlichen Führung und/oder Projektleitung von SAP EWM Projekten Deine Arbeitsweise ist geprägt durch das Auftreten als Trusted Advisor und MHP-Repräsentant:in beim Kunden wie auch bei MHP intern. Wissenswertes vor der Abfahrt: Beginn: nach Vereinbarung - immer zu Beginn eines Monats Arbeitszeit: in Vollzeit (40h); 30 Urlaubstage Arbeitsverhältnis: Unbefristet Bereich: Consulting Sprache: sicheres Deutsch & Englisch Flexibilität & Reisebereitschaft Sonstiges: eine gültige Arbeitserlaubnis; bei Bedarf können wir die Arbeitserlaubnis im Rahmen unseres Recruiting-Prozesses beantragen. Das Verfahren benötigt Zeit und hat Einfluss auf das Startdatum.
Jul 06, 2025
Full time
Einsatzort: Deutschlandweit & Hybrid Work Gesellschaft: MHP - A Porsche Company Interessierst du dich für die digitale Transformation von Wertschöpfungsketten? Hast du eine Leidenschaft für SAP-basierte Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft unserer Kunden - immer mit dem Fokus auf die Wertschöpfungsprozesse: von der Planung über die Beschaffung, Logistik, Produktion bis hin zum Vertrieb und Service - end-to-end! Dabei warten die folgenden Aufgaben auf dich: Eigenverantwortliche Planung und Durchführung vonSAP-Projekten im EWM Umfeld mit Blick auf die End to End Prozesslandschaft - von der Aufwandskalkulation über die Umsetzung bis hin zu Workshops und Schulungen Übernahme der gesamtheitlichen Verantwortung und Entwicklung für ein Portfolioelement im Kontext EWM, wie bspw. EWM MFS (Teil) Projektleitung inklusive Budget- und Erfolgsverantwortung als Hauptansprechpartner:in für den Kunden und/oder fachliche Führung der internen Kolleg:innen sowie deren Aus- und Weiterbildung Fachliche Verantwortung für Sales Aktivitäten im Umfeld EWM als Schnittstelle zum Vertrieb, dazu gehört u. a. die Führung eines Bid-Teams und die Ausgestaltung von Angeboten Optionale Übernahme einer internen Teamleadfunktionmit disziplinarischer Verantwortung Um für deinen Weg als (Senior) Manager gewappnet zu sein, hast du folgende Qualifikationen im Gepäck: Abgeschlossenes Studium und mindestens 6 Jahre Berufserfahrung in der Beratung oder im Inhouse Consulting mit dem Fokus SAP EWM Leidenschaft für fachliche und strategische Führung und den Ausbau von Partnerschaften Expertise in der SAP Lösungskomponente EWM und im S/4HANA Umfeld sowie Erfahrungen in der fachlichen Führung und/oder Projektleitung von SAP EWM Projekten Deine Arbeitsweise ist geprägt durch das Auftreten als Trusted Advisor und MHP-Repräsentant:in beim Kunden wie auch bei MHP intern. Wissenswertes vor der Abfahrt: Beginn: nach Vereinbarung - immer zu Beginn eines Monats Arbeitszeit: in Vollzeit (40h); 30 Urlaubstage Arbeitsverhältnis: Unbefristet Bereich: Consulting Sprache: sicheres Deutsch & Englisch Flexibilität & Reisebereitschaft Sonstiges: eine gültige Arbeitserlaubnis; bei Bedarf können wir die Arbeitserlaubnis im Rahmen unseres Recruiting-Prozesses beantragen. Das Verfahren benötigt Zeit und hat Einfluss auf das Startdatum.
Senior Data Strategy Consultant £60-75k + Bonus We are working with a global digital consultancy that's expanding its Data Strategy practice. This is an exciting opportunity to be part of a diverse, collaborative environment where data is at the heart of transformation, and your work will have real impact on high-profile clients across sectors. About the Role As a Senior Data Strategy Consultant, you'll work as part of a multi-disciplinary team to help clients make the most of their data assets. You'll play a key role in supporting the design and delivery of data strategies, governance frameworks, and quality initiatives that align with business goals and enable advanced analytics, AI, and digital transformation. This is a hands-on, client-facing role with a balance of strategic thinking and practical delivery - ideal for professionals looking to take the next step in their data career within a consulting environment. Key Responsibilities Support Data Governance & Strategy Projects: Assist in the development and rollout of data governance models, data ethics frameworks, and metadata strategies tailored to client needs. Enhance Data Quality & Processes: Help clients improve the accuracy, consistency, and reliability of their data through practical quality initiatives and tooling recommendations. Assessment & Analysis: Participate in client assessments using recognised frameworks, contributing to gap analysis and actionable recommendations. Collaborate Across Teams: Work with internal technical and business teams, as well as external stakeholders, to ensure data solutions align with both business and technology objectives. Enable Data Transformation: Contribute to larger transformation programmes where data management plays a central role - from concept to implementation. Drive Innovation: Support the exploration of new technologies, tools, and methods that can enhance data strategy, including automation and AI-led governance solutions. Upskilling & Education: Assist in delivering workshops and training sessions to improve client understanding of data governance, management, and emerging trends. Ideal Candidate Profile 2-5 years of experience in data management, data strategy, or information governance - ideally in a consulting, advisory, or client-facing environment. Working knowledge of key data management concepts, including data quality, data lineage, cataloguing, and metadata management. Exposure to enterprise data tools such as Informatica, Collibra, or similar platforms is a plus. Strong communication skills and the ability to clearly explain technical concepts to non-technical stakeholders. Comfortable working in agile and fast-paced environments. A proactive, curious mindset with a desire to grow within the data and AI consulting space. Why Join? Join a highly respected consultancy that delivers meaningful, data-led change for global clients. Be part of a supportive, innovation-driven team where learning and development are a priority. Benefit from flexible, hybrid working and a culture that supports wellbeing, inclusion, and career growth. Gain exposure to a wide variety of industries including financial services, retail, public sector, energy, and more. Take advantage of structured training, mentoring and certification opportunities in data strategy, tooling, and frameworks. Additional Info Remote and hybrid working options are available, with multiple offices around the UK. Travel to client sites may be required on a project basis. The organisation offers comprehensive wellbeing support and is widely recognised as a great place to work. Company: Graduate Recruitment Bureau (Hiring for client)
Jul 06, 2025
Full time
Senior Data Strategy Consultant £60-75k + Bonus We are working with a global digital consultancy that's expanding its Data Strategy practice. This is an exciting opportunity to be part of a diverse, collaborative environment where data is at the heart of transformation, and your work will have real impact on high-profile clients across sectors. About the Role As a Senior Data Strategy Consultant, you'll work as part of a multi-disciplinary team to help clients make the most of their data assets. You'll play a key role in supporting the design and delivery of data strategies, governance frameworks, and quality initiatives that align with business goals and enable advanced analytics, AI, and digital transformation. This is a hands-on, client-facing role with a balance of strategic thinking and practical delivery - ideal for professionals looking to take the next step in their data career within a consulting environment. Key Responsibilities Support Data Governance & Strategy Projects: Assist in the development and rollout of data governance models, data ethics frameworks, and metadata strategies tailored to client needs. Enhance Data Quality & Processes: Help clients improve the accuracy, consistency, and reliability of their data through practical quality initiatives and tooling recommendations. Assessment & Analysis: Participate in client assessments using recognised frameworks, contributing to gap analysis and actionable recommendations. Collaborate Across Teams: Work with internal technical and business teams, as well as external stakeholders, to ensure data solutions align with both business and technology objectives. Enable Data Transformation: Contribute to larger transformation programmes where data management plays a central role - from concept to implementation. Drive Innovation: Support the exploration of new technologies, tools, and methods that can enhance data strategy, including automation and AI-led governance solutions. Upskilling & Education: Assist in delivering workshops and training sessions to improve client understanding of data governance, management, and emerging trends. Ideal Candidate Profile 2-5 years of experience in data management, data strategy, or information governance - ideally in a consulting, advisory, or client-facing environment. Working knowledge of key data management concepts, including data quality, data lineage, cataloguing, and metadata management. Exposure to enterprise data tools such as Informatica, Collibra, or similar platforms is a plus. Strong communication skills and the ability to clearly explain technical concepts to non-technical stakeholders. Comfortable working in agile and fast-paced environments. A proactive, curious mindset with a desire to grow within the data and AI consulting space. Why Join? Join a highly respected consultancy that delivers meaningful, data-led change for global clients. Be part of a supportive, innovation-driven team where learning and development are a priority. Benefit from flexible, hybrid working and a culture that supports wellbeing, inclusion, and career growth. Gain exposure to a wide variety of industries including financial services, retail, public sector, energy, and more. Take advantage of structured training, mentoring and certification opportunities in data strategy, tooling, and frameworks. Additional Info Remote and hybrid working options are available, with multiple offices around the UK. Travel to client sites may be required on a project basis. The organisation offers comprehensive wellbeing support and is widely recognised as a great place to work. Company: Graduate Recruitment Bureau (Hiring for client)
Job Description GB and Ireland Business Partner Sysco International Hybrid Dublin, London or Ashford The Business Partner role for Commercial is a strategic interface between IT and the local GB and Ireland Commercial stakeholders, fostering strong relationships in order to understand local business goals/objectives and identifying opportunities for Technology to add-value. The role will work collaboratively to create and maintain the local Commercial roadmap for their market as part of their Commercial plan, ensuring relevant Technology projects or changes are prioritized within their market and are executed to plan, scope and budget by the responsible delivery teams within a wider European plan. They will act as the primary voice for the local Commercial stakeholders, ensuring business needs are well understood with a clear scope, and being addressed by Technology services throughout delivery and into BAU operations. They will be a trusted advisor to local Commercial stakeholders, being an advocate for the adoption of standardized Technology products/solutions aligned to Europe wherever possible. As the Commercial Business Partner, the role will work closely with the local Commercial leaders and European Technology leadership, to develop an aligned local Commercial Technology roadmap with a 1-3+ year planning horizon. The Business Partner will operate strategically, understanding short and long-term business needs, and collaborate within Technology to ensure recommended Technology products/solutions deliver expected outcomes on time, to scope and budget. The role will strive for the adoption of standardised North Star technologies wherever possible and bring insight into the local Market from wider European Technology initiatives. This role is based in the UK or Ireland, however occasional travel across Sysco Europe may be required. Key Accountabilities & Responsibilities: Responsible for the Technology relationship with the Commercial stakeholders in the local market covering all Commercial capabilities such as: commercial sales and service, pricing, digital and marketing. Act as a senior escalation point in/out of local Commercial stakeholders as needed to facilitate action or decision making with regards to Technology products/services. Owning the local country Commercial roadmap ensuring that delivery sequencing aligns to priorities and can be feasibly delivered when integrated with the wider European Commercial roadmap. Responsible for the local Commercial Technology capital plan ensuring spend is utilised as expected, and that PMO governance is adhered to by delivery teams. The role will work in a matrix way across the Commercial technology teams but may need to lead a team on an as/need basis. About you: You'll be responsible for managing the relationship between Technology and the local Commercial market, ensuring alignment between business goals and the Technology roadmap for Commercial over a 1-3+ year horizon. As the primary Technology point of contact for local Commercial stakeholders during demand intake, you'll ensure a clear understanding of project priorities and contributes to the wider European Commercial plan to effectively sequence resources and delivery. Supporting business case development by facilitating collaboration between local Commercial stakeholders and Technology delivery teams to agree on clear scope and requirements, ensuring that recommended solutions meet business needs. Although not directly accountable for the physical delivery or ongoing operation of Technology products and solutions, the Business Partner works cross-functionally within Technology to ensure market-specific deliveries are completed on time, within cost and budget, and that products perform as expected in a business-as-usual operational environment. A critical role that acts as a positive ambassador for IT products and services, adopting strategies to strengthen the relationship between the Business and Technology.
Jul 06, 2025
Full time
Job Description GB and Ireland Business Partner Sysco International Hybrid Dublin, London or Ashford The Business Partner role for Commercial is a strategic interface between IT and the local GB and Ireland Commercial stakeholders, fostering strong relationships in order to understand local business goals/objectives and identifying opportunities for Technology to add-value. The role will work collaboratively to create and maintain the local Commercial roadmap for their market as part of their Commercial plan, ensuring relevant Technology projects or changes are prioritized within their market and are executed to plan, scope and budget by the responsible delivery teams within a wider European plan. They will act as the primary voice for the local Commercial stakeholders, ensuring business needs are well understood with a clear scope, and being addressed by Technology services throughout delivery and into BAU operations. They will be a trusted advisor to local Commercial stakeholders, being an advocate for the adoption of standardized Technology products/solutions aligned to Europe wherever possible. As the Commercial Business Partner, the role will work closely with the local Commercial leaders and European Technology leadership, to develop an aligned local Commercial Technology roadmap with a 1-3+ year planning horizon. The Business Partner will operate strategically, understanding short and long-term business needs, and collaborate within Technology to ensure recommended Technology products/solutions deliver expected outcomes on time, to scope and budget. The role will strive for the adoption of standardised North Star technologies wherever possible and bring insight into the local Market from wider European Technology initiatives. This role is based in the UK or Ireland, however occasional travel across Sysco Europe may be required. Key Accountabilities & Responsibilities: Responsible for the Technology relationship with the Commercial stakeholders in the local market covering all Commercial capabilities such as: commercial sales and service, pricing, digital and marketing. Act as a senior escalation point in/out of local Commercial stakeholders as needed to facilitate action or decision making with regards to Technology products/services. Owning the local country Commercial roadmap ensuring that delivery sequencing aligns to priorities and can be feasibly delivered when integrated with the wider European Commercial roadmap. Responsible for the local Commercial Technology capital plan ensuring spend is utilised as expected, and that PMO governance is adhered to by delivery teams. The role will work in a matrix way across the Commercial technology teams but may need to lead a team on an as/need basis. About you: You'll be responsible for managing the relationship between Technology and the local Commercial market, ensuring alignment between business goals and the Technology roadmap for Commercial over a 1-3+ year horizon. As the primary Technology point of contact for local Commercial stakeholders during demand intake, you'll ensure a clear understanding of project priorities and contributes to the wider European Commercial plan to effectively sequence resources and delivery. Supporting business case development by facilitating collaboration between local Commercial stakeholders and Technology delivery teams to agree on clear scope and requirements, ensuring that recommended solutions meet business needs. Although not directly accountable for the physical delivery or ongoing operation of Technology products and solutions, the Business Partner works cross-functionally within Technology to ensure market-specific deliveries are completed on time, within cost and budget, and that products perform as expected in a business-as-usual operational environment. A critical role that acts as a positive ambassador for IT products and services, adopting strategies to strengthen the relationship between the Business and Technology.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Senior Director, Head of Programme Management Office (PMO) - UK & Ireland Role The role is to lead and take full responsibility for the UK&I Project & Development Services PMO business line reporting to the Head of PDS & Tétris UK&I. The role will involve the continued integration of the PDS PMO and Regional PMO teams, building our capability and connectivity within PDS and growing our revenues with the JLL Accounts. This is an excellent opportunity for an ambitious person to play a leading role in the growth of PDS and expand our footprint with JLL's biggest clients. Responsibilities Leadership - work with the Head of PDS & Tétris UK&I and other key stakeholders to set the business plan for PMO and lead the delivery of this plan. This will include being a figurehead and ambassador for the team, both within the firm and outside. Financial - take full responsibility for the financial performance of the UK&I PMO team to support the wider PDS & Tétris UK&I business with meeting its financial performance targets. This includes setting and managing budgets, productivity of the team, billing and collection of aged debt. Growth - working with the Head of Growth and Client Strategy and other key stakeholders develop a clear growth strategy for the PMO business. With a growth mindset, engage with the other PDS service lines and the JLL Account to identify and secure client opportunities. Clients - ensure all key accounts have an owner within the PMO business line and are fully connected with the JLL Account Lead. Delivery - where required, lead on client project delivery whilst engendering a culture of high performance and innovation. Promote the adoption of new technologies to enhance our service delivery to clients and improve efficiencies across the project lifecycle. People & Culture - set the tone and promote a culture of inclusivity creating a OnePDS dynamic with a sense of pride and belonging. Resourcing & Recruitment - responsible for the efficient management of resources across all grades within the team. Identify capability and resource gaps and liaise with the recruitment team to attract and recruit the best talent. Build and own relationships with key clients representing the wider offering of all PDS, Tétris and JLL business lines. Build relationships across JLL and actively support a OneJLL approach to maximise cross selling opportunities. Identify and lead on key pursuits/must wins engaging with the pursuits team as required. Ownership of the pipeline data for the team ensuring accuracy of reporting. Attend key industry events and conferences, with speaking slots where appropriate. Support the marketing team on the development of promotional materials and collateral to advertise capability of the team internally and externally promoting the JLL brand. Characteristics, Skills and Experience Experience of leading teams creating a one team dynamic and building relationships with people across all grades in the firm. Planning and successful delivery of business plans. Recognised internally and externally as a leader in the PMO market Proven track record in building teams. Strong commercial acumen and understanding of financial metrics. Excellent interpersonal skills - confident with client interaction and giving presentations. Ability to interpret complex information, solve problems and bring forward solutions. Flexible and comfortable working in a non-routine way. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Jul 06, 2025
Full time
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Senior Director, Head of Programme Management Office (PMO) - UK & Ireland Role The role is to lead and take full responsibility for the UK&I Project & Development Services PMO business line reporting to the Head of PDS & Tétris UK&I. The role will involve the continued integration of the PDS PMO and Regional PMO teams, building our capability and connectivity within PDS and growing our revenues with the JLL Accounts. This is an excellent opportunity for an ambitious person to play a leading role in the growth of PDS and expand our footprint with JLL's biggest clients. Responsibilities Leadership - work with the Head of PDS & Tétris UK&I and other key stakeholders to set the business plan for PMO and lead the delivery of this plan. This will include being a figurehead and ambassador for the team, both within the firm and outside. Financial - take full responsibility for the financial performance of the UK&I PMO team to support the wider PDS & Tétris UK&I business with meeting its financial performance targets. This includes setting and managing budgets, productivity of the team, billing and collection of aged debt. Growth - working with the Head of Growth and Client Strategy and other key stakeholders develop a clear growth strategy for the PMO business. With a growth mindset, engage with the other PDS service lines and the JLL Account to identify and secure client opportunities. Clients - ensure all key accounts have an owner within the PMO business line and are fully connected with the JLL Account Lead. Delivery - where required, lead on client project delivery whilst engendering a culture of high performance and innovation. Promote the adoption of new technologies to enhance our service delivery to clients and improve efficiencies across the project lifecycle. People & Culture - set the tone and promote a culture of inclusivity creating a OnePDS dynamic with a sense of pride and belonging. Resourcing & Recruitment - responsible for the efficient management of resources across all grades within the team. Identify capability and resource gaps and liaise with the recruitment team to attract and recruit the best talent. Build and own relationships with key clients representing the wider offering of all PDS, Tétris and JLL business lines. Build relationships across JLL and actively support a OneJLL approach to maximise cross selling opportunities. Identify and lead on key pursuits/must wins engaging with the pursuits team as required. Ownership of the pipeline data for the team ensuring accuracy of reporting. Attend key industry events and conferences, with speaking slots where appropriate. Support the marketing team on the development of promotional materials and collateral to advertise capability of the team internally and externally promoting the JLL brand. Characteristics, Skills and Experience Experience of leading teams creating a one team dynamic and building relationships with people across all grades in the firm. Planning and successful delivery of business plans. Recognised internally and externally as a leader in the PMO market Proven track record in building teams. Strong commercial acumen and understanding of financial metrics. Excellent interpersonal skills - confident with client interaction and giving presentations. Ability to interpret complex information, solve problems and bring forward solutions. Flexible and comfortable working in a non-routine way. Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, .
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 06, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world's top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast-paced, high-performing team that thrives on pushing boundaries-continuously evolving our products, services, and operations. At CUBE, we don't just keep up we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. We are looking for a Senior Enterprise Alliance Manager to join our growing Alliances team, based in London. This role will be responsible for developing and managing strategic partnerships across the EMEA region, with a strong focus on expanding CUBE's ecosystem of consulting and advisory partners. The ideal candidate will be a commercially minded, relationship-driven professional with experience in partner management, business development, and driving revenue through alliances. Responsibilities: Develop and execute a regional alliance strategy to drive partner-sourced and influenced revenue. Own and expand relationships with key strategic partners, including global consulting firms and system integrators. Collaborate cross-functionally with sales, marketing, and product teams to align partnership initiatives with business objectives. Drive enablement by educating partners on CUBE's regulatory intelligence solutions and identifying joint go-to-market opportunities. Manage pipeline and performance metrics, ensuring accurate reporting on partner-led opportunities and revenue impact. Negotiate and execute partnership agreements, ensuring mutual value creation and long-term success. Stay informed on market trends, regulatory developments, and competitive landscape to optimize alliance strategies. Whatwe're looking for: 5+ years of experience in alliances, partnerships, or business development within SaaS, RegTech, or financial services. Proven track record of managing and growing strategic partnerships that drive revenue and market expansion. Strong understanding of regulatory compliance, risk management, or governance technology is a plus. Excellent relationship-building skills with the ability to influence and engage at senior levels. Commercial acumen with experience in structuring and negotiating partnership agreements. Relationships or experience working with Big 4 firms or global system integrators (GSIs) is a plus. Ability to work autonomously in a fast-paced, high-growth environment. Willingness to travel within the EMEA region as needed. Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Jul 06, 2025
Full time
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world's top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast-paced, high-performing team that thrives on pushing boundaries-continuously evolving our products, services, and operations. At CUBE, we don't just keep up we stay ahead. We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. We are looking for a Senior Enterprise Alliance Manager to join our growing Alliances team, based in London. This role will be responsible for developing and managing strategic partnerships across the EMEA region, with a strong focus on expanding CUBE's ecosystem of consulting and advisory partners. The ideal candidate will be a commercially minded, relationship-driven professional with experience in partner management, business development, and driving revenue through alliances. Responsibilities: Develop and execute a regional alliance strategy to drive partner-sourced and influenced revenue. Own and expand relationships with key strategic partners, including global consulting firms and system integrators. Collaborate cross-functionally with sales, marketing, and product teams to align partnership initiatives with business objectives. Drive enablement by educating partners on CUBE's regulatory intelligence solutions and identifying joint go-to-market opportunities. Manage pipeline and performance metrics, ensuring accurate reporting on partner-led opportunities and revenue impact. Negotiate and execute partnership agreements, ensuring mutual value creation and long-term success. Stay informed on market trends, regulatory developments, and competitive landscape to optimize alliance strategies. Whatwe're looking for: 5+ years of experience in alliances, partnerships, or business development within SaaS, RegTech, or financial services. Proven track record of managing and growing strategic partnerships that drive revenue and market expansion. Strong understanding of regulatory compliance, risk management, or governance technology is a plus. Excellent relationship-building skills with the ability to influence and engage at senior levels. Commercial acumen with experience in structuring and negotiating partnership agreements. Relationships or experience working with Big 4 firms or global system integrators (GSIs) is a plus. Ability to work autonomously in a fast-paced, high-growth environment. Willingness to travel within the EMEA region as needed. Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
