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Director of Product Department: Product Employment Type: Permanent - Full Time Location: London Reporting To: Shahid Naveed Compensation: £150,000 - £170,000 / year Description Freetrade's mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We're changing that. We're building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you're driven by solving complex problems and building innovative products, you'll fit right in. 2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We'll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we're accelerating our roadmap and taking our products to the next level. We're building new features like mutual funds, bonds, and family investment tools. We're also exploring how we can leverage AI to deliver an even better experience for our customers. We are looking for a Director of Product who is entrepreneurial, deeply curious, and passionate about building world-class products that drive real outcomes. You will lead our product management function across multiple domains, scaling our team and evolving our practices to match the pace and ambition of our growth. Key Responsibilities Product Strategy: Define and drive product vision and strategy aligned to Freetrade's mission and business objectives. Leadership: Build, lead, and coach a team of high-performing product managers. Foster a culture of ownership, innovation, and high standards. Execution: Translate strategic goals into operational plans, ensuring we ship high-quality, impactful products quickly and iteratively. Customer Obsession: Instil a deep focus on understanding customer problems, market dynamics, and industry trends. Drive discovery practices that create a pipeline of validated product opportunities. Cross-Functional Collaboration: Work closely with engineering, design, marketing, operations, and senior leadership to deliver great outcomes. Hiring & Development: Recruit, mentor, and develop product talent. Raise the bar for what great product management looks like. Process Excellence: Implement lightweight processes to drive visibility, predictability, and quality without introducing unnecessary bureaucracy. Compliance: Ensure products meet regulatory requirements while delivering excellent user experiences. Data-Driven Decisions: Analyse product performance, customer feedback, and market data to inform product decisions. Skills, Knowledge and Expertise 8+ years of product management experience, including at least 4 years in leadership roles, ideally within a fast-paced tech or fintech environment. Proven track record of delivering innovative digital solutions and ideally managing complex, regulated financial products. Strong leadership skills with experience building and scaling high-performing product teams. Demonstrated ability to build products that achieve both commercial and mission-driven goals. Exceptional product craft: strategic thinking, customer empathy, and the ability to translate user and business needs into impactful solutions. Entrepreneurial mindset: proactively spots commercial opportunities and drives initiatives from concept to execution. Highly inquisitive: passionate about understanding markets, users, emerging trends, and competitor landscapes. Excellent analytical and data-driven decision-making skills. Outstanding communication and influencing skills, able to build strong cross-functional relationships and lead through persuasion and vision. Outcome-focused, measuring success by business impact, customer value, and speed of learning. Bachelor's degree required; MBA or a relevant advanced degree is a plus. Benefits & Logistics Benefits Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade. Here's what's on offer in 2025: Office first culture - we have beautiful office spaces in central London and Budapest where four days a week you collaborate with colleagues in person, one of our core behaviours is that we're a team that works better together. Values - at Freetrade we live and breathe our values: Honesty , Focus and Grit . Expect to be asked about these in your interview! Benefits In London: Competitive salary - carefully benchmarked. Holidays - 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade. Enhanced pension - We'll match your contributions up to 5%. Group Life Insurance - Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance. Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family. Income Protection Cover - Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury. Enhanced parental leave - Time off when it matters most. Flexibility for those who need it - We're office-first, but life happens. Whether you're a parent or have care responsibilities, we focus on output and trust you to manage your time. Learning & Development - We fund industry qualifications so you can grow as a financial services professional. Cycle to Work scheme - Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments. Paid Sick Leave - Receive 10 days of fully paid sick leave each calendar year. Following the close of the deal to become part of IG Group, you can expect that our benefits package will further improve to align with the benefits on offer. Interview Process We keep things simple and transparent. Our process typically includes: Interview Process We keep things simple and transparent. Our process typically includes: Initial interview - A chat with one of our Talent Specialists. Hiring Manager interview - A deep dive into your skills and experience. Task Presentation - Show us how you think and solve problems. Executive interview - A conversation with our stakeholders, where we also assess cultural fit. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. We're very open about what we're working on, and the best places to learn more are our buzzing community forum and our blog. To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here. Please note we are not accepting agency CVs.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Success Executive Located: London (Hybrid) Package: Competitive salary, bonus and additional company benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Provides back office administrative support for sales in conjunction with other key departments. Responsible for completing administrative tasks that support the internal sales teams in all aspects of the back-office sales cycle. Collaborating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey and allow the sales teams to remain focused on customer engagement and order intake. Using a continuous improvement mindset, identifying and escalating potential process improvements for further consideration. Working in collaborative way, utilising cross-functional communication to ensure smooth operations and excellent customer service is provided. Working within the defined roles and responsibilities as outlined by the Account Support Team Leader to deliver against KPIs and ensure sales receive agreed service levels. You will ideally have Previous administration and customer service experience. Excellent communication skills at all levels. Good level of IT literacy. Good numeracy skills including working with databases. Strong attention to detail. Good time management and organisational skills. Ability to work under pressure. Self-motivated with ability to work on own initiative. Working knowledge of Oracle or similar tracking software is an advantage. We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible In return for your commitment, you can expect We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future. In return for your commitment, we can offer you: Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. Be part of something bigger Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number ofglobal sustainability accreditations . You can read more about our work toward the UN's 17 Sustainable Development Goalshere . We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

AKA is one of the world's most successful entertainment marketing agencies offering full-service advertising and marketing for theatre, live entertainment, film, music, museums, galleries, events and attractions, working with some of the country's leading organisations. We are looking to recruit a Paid Social Manager to join the Digital team in our head office, in the heart of London's West End. Responsible for day-to-day management of Digital Media accounts including client communication, planning and accuracy across activation and reporting. Work with Digital Directors to strategize, plan, and report on client campaigns Work with Digital Media Executives to ensure timely activation of campaigns and cohesive reporting is completed to deadlines. Presenting paid media strategy in client meetings, making recommendations on the best practical strategies to put in place Adapt to client needs and maintaining client media schedules to ensure they are an accurate record of what transpires Take commercial responsibility for campaign budgetary management including bookings and billing, ensuring this is done in a timely fashion Managing monthly client reviews - providing insights on campaign performance Demonstrate confidence and clarity in communicating with the team, clients and media owners Introduce and activate new and emerging trends where appropriate on campaigns Keep abreast of the developments in digital landscape and the affect this may have on campaigns Act as a positive, professional ambassador for biddable services, the overall Media Team and the agency both internally and externally Requirements Essential Have a strong understanding of the role of Digital Media in the marketing mix 2+ years' agency /in house experience working in Digital Media Experience dealing with client requests directly and with quick turnarounds Excellent communication skills, written and verbal including reporting insights to clients and colleagues Ability to activate Digital media accounts for multiple clients at a given time Proactive attitude and curious nature Technical knowledge of platforms and their capabilities Commercial awareness, maths skills, and numeracy Microsoft Office - particularly Excel, Outlook, Word, PowerPoint Desired Use of reporting tools such as Google Analytics and Improvado An interest in other channels and willingness to explore capabilities An interest in arts/culture/heritage sector Benefits 25 days holiday 'Telus Health' EAP scheme for you and your family. Giving you access to free independent advice on Life, Health, Family, Money and Work matters Holiday Buy Back Friends & Family Theatre Ticket New Business Incentives Recruitment Incentives Pension Scheme Interest Free Travel Loan Ride to Work Scheme Childcare Vouchers Death in Service Flexible/Hybrid Working Critical Illness Enhanced Parental Leave

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit About OpenDoor: A Leading WPP Media Brand OpenDoor: PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of"TITLE"atOpenDoor, WPP's bespoke global operating model for Amazon. ABOUT WPP & OPENDOOR At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've builtOpenDoorforAmazon. OpenDoor is a unique integrationofthe best ofWPP and Amazon - building on their respective strengths and visions.Whetherat WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process.OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor's values are built from Amazon's own 16 Leadership Principles ,andWPP's core values of Open, Optimistic and Extraordinary.Together, when WPP's Creative Transformation meets Amazon's next-levelcustomercentricity, our people come together to challenge and impact what's done today and build a better future. By joining OpenDoor,not only are you joining a cross-function team partnering with one of WPP's top five global clients,but youarealsotaking a step to challengeyourself and the world around you every day, working in the most unusual way on some of Earth's most ambitious opportunities in marketing, tech, media, business, and creativity. Role Summary and Impact We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Implementational Planning Director. This is a full-time position based in London. The Role will report to implementational Planning lead and will manage a matrixed team of digital planners, channel planning and offshore teams. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. The Implementational Planning team creates an effective link between the Strategy & Planning teams and Activation, data and tech teams. The Implementation Planning Team ensures that comprehensive briefs are developed in collaboration with the strategy and comms teams and ensures that channel specialists meet clients' expectations by achieving campaign KPI's timely and through embedding operational excellence. They are also developing and supporting the delivery of tasks such as reporting output, offer insights and recommendations across strategic planning and agency pitches. RESPONSIBILITIES Strategic Synthesis: You will lead one of the lines of business within XCM supporting and organizing the digital teams to deliver on the planning, activation, application of data and optimization of campaigns. You will need to have a deep understanding of Social, Programmatic, OLV, Pan regional IO buying, Partnerships and Content to help ensure the best digital decisions in planning are made across the full spectrum of opportunities. You will be managing both local market campaigns and multi-market campaigns so being able to switch between the two will be critical. Work closely with the planning and strategy team to take block plans by media type and flighting from our communication plannings systems and agree or challenge those breakouts to deliver the optimum digital media mix. Identify ways of integrating digital plans seamlessly with offline media i.e. aligning TV spots and digital upweights, create geo based digital campaigns to support out of home placements, building a messaging approach of online that compliments offline or vice versa. You will be in charge of the media plans for all digital components, including budgets and budget tracking, final deliverable numbers, and tracking daily pacing and performance against those numbers to ensure goals are hit across all digital elements. You will also directly be leading IO based pan regional buying / partnerships with multi-market vendors when required. This includes the briefing, management of briefs and delivery of these partners i.e. Multimarket twitch, Yahoo, We transfer deals which unlock content related value for the client. Unify disparate streams of information and insights from all biddable channels, in context of client business objectives. Help teams develop integrated experience strategies across biddable & digital touchpoints, identify strategic opportunities for proprietary solutions growth in service of solving client business problems. Guide clients and key internal orexternal stakeholders on selectionand application of systems, tools and platforms, proprietary solutions, enabling themwith the proper resources andknowledge for successfulimplementation. Provides a consistent and strongPOV to clients on digital investmentdecisions and areas of optimization. Outline advanced data analytics/measurement frameworks to shape holistic measurement of performance media strategy and activation. Advises key stakeholders by continuously helping them successfully navigate through critical business changes. Leads the development, presentation, and delivery of top-quality cross-channel planning work for larger campaigns. Plans against client outcomes - quantifying objectives and the likely impact of comms on them across all biddable practice areas, in collaboration with practice leads. Accountable for the ongoing management of performance of campaign budgets and daily spend levels, bid strategies and constant monitoring of tracking to performance goals - implementing course correction decisioning when needed. Scrutinizes performance planning budgets, of assigned accounts, to identify strengths and weaknesses and ensures proper financial allocations and ensures WPP Open and Amazon's goals are protected and driven. Proactively identify opportunities to improve and enhance clients' campaigns and advise client/agency teams accordingly. Develop an advanced understanding of media channels, channel ecosystems and planning best practices. Start to translate strategic approach into planning practices for specific client briefs. Oversee campaign management, ensuring quality control and output is of the highest standard. Lead Pan regional IO and Partnerships based buying for multi- market campaigns with manager and executive. Collaboration & Leadership: Work in a complex, matrixed environment, influencing stakeholders and leading cross-functional teams towards our common media goals. Own deep knowledge of all WPP Open deliverables and campaign KPIs' that have been committed to Amazon and share it across biddable and digital teams when/if needed. Proactively connects, partners with regional and key local market leadership on behalf of Amazon. Ensure knowledge sharing and communication flow remains informative, connected, and proactive to help provide repeatable, consistent activation excellence for all biddable/digital channels. Monitors and ensures adherence to client and WPP Open excellence standards across practices. Proactively develops actions plans and blueprints to address any gaps and non-compliance to standards. Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. Skills and Experience At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Can confidently answer client questions and liaise with internal teams on best solutions to use. strong knowledge of all digital channels, technology and data and how this combines to support activation. . click apply for full job details

At Joseph Joseph, we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide, as well as through our rapidly growing ecommerce channel. We are looking for a talented CRM/Email Manager to join the Ecommerce Team on a maternity cover 12-month fixed-term contract. Reporting directly to the Head of Digital Marketing & CRM, you will also be responsible for the day-to-day management of the Email Marketing Executive. What you will be doing: Oversee the retention strategy to achieve customer retention targets and increase revenue from existing customers through effective CRM strategies, channel execution, and understanding of current customer behaviour. Manage the company's loyalty programme-management, analysis, and optimisation. Own and manage the email marketing strategy-planning, overseeing briefs, creative and A/B testing plans, reporting, and driving performance through both broadcast and lifecycle journey-building. CRM customer data reporting and analysis-tracking shopping behaviour of new and existing customers, building weekly, monthly, and yearly reports with actionable insights. Own and manage the SMS marketing strategy-planning, A/B testing, reporting, driving performance, and managing spend. Grow the database using both paid and organic tools (e.g., Meta lead generation, website data capture including popups, Preference Centre, and brand-led data capture initiatives). Customer segmentation-segmenting the base to ensure optimal and efficient targeting and retargeting across all channels. Collaborate with the Ecommerce, Brand, and Digital Design teams on campaign planning, briefing, and execution. Manage relationships with our ESP (Ometria), SMS provider (Attentive), and loyalty provider (Yotpo). What we need from you: Analytical mindset and comfort working with customer data. 3+ years' experience in a similar CRM role. Experience managing email marketing for a similar-sized business. Experience managing a loyalty programme for a similar-sized business. Competent presentation skills, with the ability to present to the wider team weekly, monthly, and on an ad hoc basis. Understanding of current GDPR compliance regulations. Ometria experience (preferred). Attentive experience (preferred). Yotpo experience (preferred). What you will get from us: Competitive salary and holiday allowance. A pension contribution. An exclusive staff discount. 24/7 healthcare appointment support. Hybrid working-3 days in the office & 2 days from home, with flexible start/finish times. External private employee wellbeing support. Access to Perkbox. Volunteer days. Team recognition scheme. Training and development opportunities.

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. Join us on our journey Let's create tomorrow, together, today. About the team and role As a Commercial Principal for Client Services, you are a key leader within CreateFuture, responsible for shaping our commercial strategy and driving the growth of our most significant client portfolios. You will be a visible ambassador for the business, leading our response in high-stakes scenarios and setting the standard for commercial excellence. You will be instrumental in not only winning competitive work but also in developing the capabilities of our Client Services team to ensure sustained success. What you'll be doing Commercial & Strategic Leadership: You will shape CreateFuture's commercial offering at a strategic level. You will oversee significant account portfolios, setting the strategy for growth and ensuring commercial performance through your team. You will be a key figure in winning competitive work and will lead CreateFuture's response to high-stakes scenarios Market Influence & Business Development: You will act as a visible ambassador for the business externally. You will create and oversee marketing initiatives that reinforce our market position and develop team capability in consultative behaviours Operational & Functional Excellence: You will influence the operational standards for the Client Services function. You will drive adoption of accurate forecasting and margin accountability practices, enabling consistent performance across the team. You will advise others on pricing, contracting, and planning in complex accounts Strategic Planning & Governance: You will evolve Client Partnership Group (CPG) and account planning models in line with business priorities. You will lead annual planning for a business area and contribute to group-wide commercial strategy and reporting Client Experience & Advocacy: You will oversee experience quality across a portfolio or practice area, ensuring that strategic client relationships are monitored and nurtured. You will set standards for feedback collection, stakeholder planning, and experience delivery, identifying the client moments that matter and defining how CreateFuture shows up in them We'd love to talk to you if you have: Skills & Experience Proven Experience: In a senior client-facing or commercial leadership role within a consultancy or technology services environment. You have a proven track record of exceeding targets and have managed and grown a portfolio of accounts with an annual revenue of over £10m Commercial Acumen & Strategic Mindset: You are a strategic thinker with deep commercial acumen. You have extensive experience in shaping commercial strategy, leading large-scale bids, and managing the P&L for a significant business area Leadership & Influence: You are an inspirational leader with the ability to influence at all levels, both internally and externally. You have a demonstrable ability to build and develop high-performing teams Industry & Market Expertise: You have a deep understanding of the digital and technology landscape and are seen as a thought leader in your field. You have a strong network and are adept at building and maintaining relationships with C-level executives Technical & Delivery Insight: While this is a commercial role, you have a strong understanding of the technologies and delivery methodologies that underpin our work. You are able to hold credible conversations with technical and non-technical stakeholders alike What we'll offer you At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. Our benefits include: Total 35 days holiday (we have flexible bank holidays) Enhanced parental and adoption leave Pension - matched up to 5% As this is a hybrid role, we're looking for people within a commuting distance of our hub locations (Edinburgh, Leeds, Manchester or London) and who are flexible to travel to client sites and CreateFuture regional offices. We're very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home. We create and reinforce a culture that rewards employees' impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. Next steps Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application. Our process: 30-minute call with our Talent Acquisition Team 1-hour Competency-based interview 1-hour Panel Interview & Presentation 1-hour Values-led interview We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products. We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don't hesitate to let us know. Create a Job Alert Interested in building your career at CreateFuture? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you hear about this job? Candidates for this role must be eligible to live and work in the UK. Please can you confirm you meet this criteria? Select Do you require reasonable adjustments for any part of the recruitment process? If so, please provide details of the support that you would like to request.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Senior Marketing Executive who expects more from their career. It's a chance to extend and improve dunnhumby's Marketing and is an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. This is a exciting position where you will specialise in Events Management. You will build and grow your plans to help us achieve big targets over the next year across EMEA and will deliver events across multiple countries. Joining our EMEA team, you'll work with world class and passionate people to design, develop and deliver a strategic events programme to build brand awareness of the company and its people, generate new leads and deliver exceptional content. You'll design and deliver a regional Events strategy based on business objectives to include both hosted, sponsored and attended events. You'll report to the Head of Client Marketing and work with local, regional and global teams to design and deliver impactful and data driven events across multiple markets. What we expect from you Build a strategic events calendar that ensures dunnhumby is well placed as a leading industry expert to educate on our offering, generate new business opportunities, raise the profile of our people and deliver world class content Work with the regional and global teams to understand objectives and targets to ensure strategy is fit for purpose Deliver exceptional corporate events to the highest standard. Responsible for all logistics and end to end management including briefing team, attendees and speakers whilst working with external event parties where applicable Build great relationships with the major industry events partners to ensure dunnhumby are considered for their agendas Design digital and social campaigns to ensure events are well promoted Lead communications around events inclduig invitations, briefings, reminders and post event follow up Utilise CRM to track and manage event organisation and measurement with the sales and marketing teams Able to implement targeted, data-driven campaigns and report on regularly, optimising on an ongoing basis to ensure effective ROI Excellent stakeholder management and ability to prioritise and manage expectations whilst delivering high quality output Lead a working team to deliver the events, identifying the resources you need for each event Develop high quality content utilising local agency/freelance support where needed Travel to deliver events on site, internationally where needed Excellent verbal and written communication Knowledge of grocery retail beneficial Knowledge of Salesfoce preferred What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please to discuss how we can meet your needs. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Will you require sponsorship now or in the future to be able to work in the country the role will be located? Select I confirm that all information I have provided in this application is true and accurate' Select Have you worked at dunnhumby before? Select Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

Craft, Creativity and Community - we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group's go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Events Sales & Marketing Executive based at Royal Academy of Engineering. Location: SW1Y 5DG Salary: £31,988 per annum Shift Pattern: 40 hours per week, Monday-Friday, 9:00-17:00 Key Responsibilities: Sales & Event Coordination: Manage the full sales process from enquiry to event handover Act as the main point of contact for clients throughout planning Handle and convert incoming enquiries from clients and agencies Work closely with internal teams to coordinate referrals and briefs Assist in the delivery of showcase events and familiarisation trips Maintain and update the CRM system, supporting regular reporting Create tailored proposals and presentations for clients Identify new business through research and networking Attend open days, exhibitions, and industry events Collaborate with finance on event budgets and invoicing Coordinate logistics for events as required Marketing Support: Assist with creating and curating content for social media, email newsletters, and digital marketing channels Help maintain website listings and marketing materials Support in the execution of campaigns and promotional events Monitor basic campaign performance and contribute ideas Person Specification: Experience in venue sales, events, or catering is preferred Strong communication and organisation skills Confident using CRM systems and Microsoft Office Team player with a proactive and positive attitude Interest or experience in marketing is a plus Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Private medical eligibility Eye care A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We are recruiting a Senior Business Development Manager to support the global and London Digital,Data,IPand Technology (DDIT) group. Department purpose Our Marketing, Business Development and Communications (MBD&C) team contributes to the setting and achievement of the firm's business objectives, which include supporting our partners and associates in their pursuit of becoming our clients' trusted advisers, building and maintaining long-lasting, deep institutional client relationships, winning new clients, increasing the visibility of the firm globally, and positioning the firm as the thought leader among the global elite law firms. The function works as one team across the globe with very close collaboration between the central groups and professionals supporting offices, practice groups, sectors, and clients. Role purpose DDIT advises on a broad range of complex commercial contracts, particularlyIP, technology anddatarich deals, and is one of the most dynamic and fast-growing parts of the firm's business. This role is responsible for providing strategic support and direction to the global group, in addition to servicing the day-to-day business development needs of the London practice. We have a clear long-term vision for the practice and the successful candidate will play a leading role in helping us to achieve our objectives. As competition for this sort of work intensifies, this role offers an opportunity for the successful candidate to enhance the sophistication and impact of business development within the practice at both a global and local level. You will work closely with senior members of our practice, sector BD teams and the leadership of the DDIT practice to ensure the successful delivery of the marketing and BD plans, improve collaboration, and drive the client strategy. Role and Responsibilities: Business development Lead on preparing proposals, pitch presentations, and credentials statements for London and global DDIT opportunities. Create and embed a global process and infrastructure for managing lower-value and/or regional/local pitches and credentials, including a self-service model for fee earners and training and guidance for regional teams for consistency of brand and content. Lead on relevant legal directory and award submissions. Use an understanding of the firm's international partner and BD network to develop new opportunities and leverage innovative ideas across practice groups and sectors. Share ideas with colleagues in order to enhance quality of work and develop best practice for BD as a whole. Coordinate cross-practice, multi-jurisdictional client-facing events (face-to-face and virtual), and other ad-hoc events. Strategic business planning and advice Work directly with the partners to define and drive a cohesive BD strategy with a focus on increasing collaboration and driving engagement with our priority clients at a global, regional and local level. Develop and manage global and regional budget(s) that are agreed with central management annually, monitoring spend, making decisions on allocation, measuring and reporting on ROI. Work proactively with the partners and actively contribute to their business plans. Act as an internal consultant and coach partners/lawyers on BD. Facilitate the integration and on-boarding of any partner lateral hires or partner promotions. Client relationship management Work with partners to develop an international co-ordinated client targeting / cross-selling / CRM programme for the DDIT group. Use market research and intelligence to identify new client or market targeting opportunities, recommend new business development ideas and actions and work with the relevant partners and BD / CRM colleagues to execute them. Track and monitor the work we do with our clients, spotting opportunities and developing strategies to target additional work and connecting with relevant stakeholders across the firm. Devise and implement a programme for client listening, pitch debriefs and matter reviews. Client communications, events and marketing Lead on the generation of innovative marketing communications for the group including (i) integrated, global thought leadership campaigns; (ii) client briefings; and (iii) content-led events such as conferences, seminars and client academies/universities. Advise on the relevant channels and tools (e.g. blogs, podcasts, social media) to raise the group's profile with these communications. Lead on the organisation of marketing events, a programme of effective client hospitality (overseeing junior team members, the central events team and PAs on the execution) and the production of related literature using the creative services team. Oversee marketing processes (e.g. CVs, reporting on deals worldwide, effective use of CRM database, intranet and internet sites) with junior team members and departmental PAs. Work with the media relations team to maintain effective press coverage on major deal and market developments; coordinate deal updates as appropriate. Devise an appropriate strategy for the global group's legal directory process and oversee delivery by junior / regional team members. Market knowledge and training Work with knowledge and research teams to keep up to date with trends affecting the respective products and clients. Use market data and intelligence to identify business opportunities and/or inform our strategy for going to market. Provide a structured and tailored programme of training on business development techniques to associates. Play a role in the training of business development team members across the marketing department, specifically those with an DDIT remit, on the group's strategy. Key requirements: Can challenge underlying issues with current strategic vision and delivery, questioning the rationale behind existing concepts, plans and ideas, persuading and influencing senior stakeholders on implementation of new ideas, playing an influencing role in partner meetings regarding business development, cross-selling and projects. Significant relevant business development, marketing and/or CRM experience (ideally within a professional services organisation or where the individual frequently worked with senior management) at Manager or Senior Manager level. Can lead on communication, coordination and strategic oversight of the international DDIT BD community. Strong client focus and a commercial understanding and approach. Strong, demonstrated experience of managing and developing the careers of team members at Manager, Executive and Assistant level both in the local office and remotely across the global network. Demonstrated experience of influencing and overseeing support teams (i.e. creative services, events) and PAs to support on projects and initiatives. Ability to motivate, develop and inspire both the BD team and fee earners to deliver business goals and change behaviour where required. Excellent communication skills both written and oral. A proactive approach, creativity and tenacity. High attention to detail. Professional in outlook and attitude. Politically astute - can make tough decisions and follow through, can anticipate future areas of risk for the practice and takes appropriate action to address these. Understands the complexities of the partnership structure and can navigate them to achieve commercial objectives. Ability to manage, drive and implement change. Ability to work to deadlines, juggle multiple projects and deliver under pressure. Ability to plan ahead, anticipate workload of the team and manage others' time efficiently, can assess and balance conflicting priorities and does not over commit themselves or the team - always manages expectations. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role ) in accordance with our hybrid working policy.

About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in French both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation . click apply for full job details

Industry Vice President, Financial Services Experienced Hire Sales London, United Kingdom Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things. We are seeking a Strategic Industry Expert in Financial Services to join our growing Industry Leads team. In this high-impact role, you will leverage your deep Financial Services expertise to drive digital transformation value for clients. You will collaborate across internal teams (sales, marketing, partners, and product) to develop industry-specific go to market strategies and plays, and engage with senior financial services leaders to expand Appian's presence in the market. This role has a significant strategic and customer-centric focus - you'll help shape go-to-market plans and ensure our offerings align with key industry trends and client needs. Travel: Approximately 40% travel is required to client sites and industry events. Locations: Eligible base locations include the United States, United Kingdom (London), Germany (Frankfurt), Switzerland (Zurich), or Spain (Madrid). Key Responsibilities Client Engagement & Evangelism : Spend substantial time with Financial Services clients to identify opportunities for Appian's AI in Process automation software. Evangelize new use cases, provide strategic guidance on digital transformation, and serve as a trusted advisor. You will also coach internal teams (Account Executives, Customer Engagement PoDs, Customer Success) on industry strategy and client engagement best practices. Thought Leadership & Market Awareness : Design and support programs with Account Executives to penetrate new target accounts. Deliver thought leadership content (e.g. webinars, whitepapers, conference presentations) that generates prospect interest and raises Appian's profile in the financial services industry. Help secure broader market awareness of Appian's value proposition in this sector. Strategic Sales Support : Provide market knowledge and industry insight to Appian's Sales and Partner organizations. Guide the development of target account strategies and tailored solution roadmaps within the Financial Services vertical. Influence how we position Appian's platform to address banking, capital markets and financial intermediaries challenges, ensuring alignment with major industry drivers. Go To Market Presentations & Enablement : Lead and participate in high-stakes sales presentations, demos, and follow-up educational workshops for prospects and customers. Your expertise will help articulate Appian's value to various executive stakeholders and ensure their requirements are addressed throughout the sales process. Marketing & Industry Events : Support Appian's marketing strategy by representing the company at key industry events and trade shows e.g. Sibos. Provide insights for webinars, blog posts, and other content marketing efforts. Act as an industry ambassador, sharing trends and feedback that can influence Appian's product pillars and financial services solution roadmap. Bid & Proposal Collaboration : Play an active role in the RFP/bid and proposal process. Work closely with internal bid teams and partner organizations to craft compelling, industry-relevant proposals that address prospective clients' regulatory, customer experience, and operational needs. Qualifications & Experience Education : Bachelor's degree required (MBA or other advanced degree is preferred). Industry Experience : 15+ years of experience in the financial services sector, with leadership roles in banking or capital markets. Deep understanding of the major business drivers and challenges in the Financial Services industry is essential. Transformation Track Record : Proven experience leading innovation or change initiatives that delivered new solutions - focusing on improved customer experience, regulatory compliance/effectiveness, and operational efficiency. You should be comfortable driving change and introducing new technologies or processes in large organizations. Appian experience is a plus. Industry Insight : Strong grasp of digital transformation trends in Financial Services, including the evolving role of FinTech/RegTech and other emerging innovations including AI. You stay up-to-date on industry developments and can translate these insights into actionable strategies for Appian and our clients. Technical Aptitude : Ability to bridge the gap between business and technology. You should have enough technical acumen to understand Appian's platform and effectively communicate its benefits, while also speaking the language of business leaders. Travel Ability : Willingness and ability to travel approximately 40% of the time to client sites and industry events (domestically and internationally, as required). Location : Must be based in (or willing to relocate to) one of the following: United States, United Kingdom, Frankfurt (Germany), Zurich (Switzerland), or Madrid (Spain), to align with our teams and client base in those regions. Join Appian's Industry team and be at the forefront of transforming the Financial Services industry through technology innovation. If you are passionate about helping financial institutions achieve new levels of agility and efficiency, we encourage you to apply and become a key driver of our clients' digital transformation success. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit . Nasdaq: APPN Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guidesTeams and Business customers through established best practices by demonstrating anunderstanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement Fluent in German both verbally and written. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies . click apply for full job details

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Optimizely is seeking an experienced Customer Success Analytics Lead, to join our Data Services function. This role will be critical to helping optimize our decision-making abilities across our Customer Success teams. This position will be responsible for leading domain analysis creation, providing best in class insights and proposals for change, designing solutions and working cross-functionally to implement process and change within the organization. Job Responsibilities • Data-Driven Action Requirements: Leverage customer performance data and AI to identify patterns, drivers, and actionable insights across customer health, adoption, satisfaction (e.g. NPS/CSAT), Ideal Customer Profile (ICP) and churn risk topics. • Lead GDR Modelling activities using customer segmentation, time series analysis, scenario simulation and retention curve modelling approaches. • Contribute to analysis/input required for board decks and end of quarter business reviews • Support business modelling of the professional services organization through the transition to a subscription services model • Provide data-driven insights to guide customer success strategies, renewals, upsells, and proactive engagement • Build and refine predictive and diagnostic models to support forecasting, targeting, and optimization strategies. • Partner with, Sales, Marketing and Product teams to implement data-informed actions and measure impact. • Ensure data integrity, relevance, and timeliness by collaborating with data engineering and analytics teams to define and evolve measurement frameworks and KPIs. • Storytelling Requirements: Develop clear, compelling, and audience-appropriate narratives that explain the "why" behind Customer Success performance trends. • Translate technical data findings into business-relevant insights that resonate with executive, marketing, and cross-functional stakeholders. • Use visual storytelling techniques, including dashboards and data visualizations, to enhance understanding and engagement. • Frame insights in the context of strategic goals, highlighting opportunities, risks, and recommendations with clarity and influence. • Stakeholder/Leadership Engagement: Partner with the Chief Customer Officer and global CS and GTM leaders to ensure the Customer Success department focuses on the right metrics and improves KPIs. • Process Optimization: Spearhead quarterly initiatives to enhance the Customer Success team's efficiency, scalability, and performance. This encompasses retention and product usage/adoption analysis and supporting the design of the CS Book of Business. • Cross-Functional Collaboration: Act as a strategic partner to Marketing, Sales, Product, Finance and IT teams to align initiatives and streamline customer experiences. Knowledge and Experience • 5+ Years of professional experience • 3+ Years of experience of Customer Success Ops at a SaaS company experience • Proficiency in SQL and at least one statistical programming language (Python, R, etc.) • Strong proficiency in SQL, Excel, and BI tools (e.g., Tableau, Power BI, Looker) • Experience with Customer Success platforms (Gainsight, HubSpot Service, Salesforce Service, etc.) Behavioural Expectations • Strong background in bringing data to life for decision makers • Ability to work in a fast-paced and ever-changing environment. • Mindset of continuous improvement, self, systems, processes • Ability to identify work that supports company objectives and maintain focus on business outcomes. • Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again. • Problem solving mindset (we don't look to blame, but to prevent future mistakes) • You create your own experiments to find solutions or answer questions, or you do research to find answers. • Transparent communication: status of work in flight, creating documentation of current state, educational learnings sharing. • Maintain intellectual and emotional curiosity. • Self-managed work/personal life balance • Diplomacy, negotiation, and development of complex relationships • You teach yourself new skills and systems. Education Bachelor's degree in a quantitative field (e.g., Mathematics, Statistics, Computer Science, Economics) or equivalent experience. Driving Continuous Improvement Driving for Results Inspiring and Motivating Others Solving Complex Problems Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.