Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Dec 06, 2025
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
The Employment Group Ltd
Upper Heyford, Oxfordshire
Job Title: Digital Marketing Executive Reports to: Managing Director and Sales Director Hours: 8:30am to 5:30pm Location: Heyford Innovation Centre, 77 Heyford Park, Bicester OX25 5HD Salary: Starting from 28k Job Purpose The Digital Marketing Manager is responsible for designing and delivering data-driven marketing activity that generates, nurtures, and qualifies new business opportunities. The role blends strategic marketing, campaign execution, and performance analysis to build a strong, predictable pipeline of qualified prospects for the sales team. Acting as the commercial link between marketing and business development, the Digital Marketing Manager ensures that every campaign contributes directly to revenue growth by identifying the right audiences, driving engagement, and qualifying interest in readiness for conversion. Key Tasks and Responsibilities - Lead Generation & Prospect Qualification Build, maintain, and refresh segmented target lists of prospective clients using LinkedIn, CRM, industry databases, job boards, and competitor research. Deliver a structured programme of digital outreach, including personalised email sequences, LinkedIn campaigns, and content-led lead generation. Research each prospect to understand sector priorities, workforce trends, and hiring potential before engagement. Develop and test campaign messaging that resonates with specific audiences (sector, size, or location). Generate and qualify inbound and outbound leads, applying agreed qualification criteria to ensure alignment with target client profiles. Coordinate discovery calls or introductions for qualified prospects, providing context and notes to the Business Development or Operations team for follow-up. Record and track all outreach and lead qualification activity in CRM to maintain accurate visibility of engagement and conversion metrics. Attend sector events or webinars (virtually or in person) to identify new leads, network with potential clients, and capture content for future campaigns. Marketing Campaigns & Brand Visibility Plan, deliver, and optimise multi-channel digital marketing campaigns across LinkedIn, email, website, SEO, and paid advertising. Write and publish engaging content - posts, case studies, blogs, and newsletters - that attract and nurture target prospects, and update to build both personal and company profile; engage daily with target clients by commenting, sharing, and messaging. Manage and grow the company's digital presence, ensuring consistent messaging and tone across all platforms. Design and execute targeted email marketing campaigns to re-engage lapsed clients and nurture early-stage leads. Create, edit, and circulate the company's monthly newsletter, ensuring content is relevant, professional, and aligned to business objectives. Collaborate with consultants and BDMs to promote live vacancies, success stories, and thought-leadership content that demonstrates expertise and credibility. Build a library of marketing assets including brochures, service guides, testimonials, and video content to support lead generation. Analyse channel performance (traffic, engagement, conversions) and report monthly with actionable recommendations. Ensure all campaigns comply with brand, GDPR, and ethical marketing standards. CRM, Automation & Data Management Maintain complete and accurate data within the CRM, ensuring all leads, prospects, and contacts into the CRM promptly and accurately. Ensure all contacts are tagged, segmented, and kept up to date. Utilise automation tools and workflows to nurture leads, trigger follow-ups, and streamline prospect communication. Monitor lead journey stages - from initial engagement through to qualification and handover. Produce weekly reports detailing lead source, qualification rates, and conversion to meeting or opportunity. Collaborate with the Sales Director and Managing Director to ensure visibility of the marketing pipeline and performance outcomes. Commercial & Strategic Focus Align all marketing activity to commercial objectives and revenue targets, ensuring campaigns generate measurable ROI. Monitor performance metrics including cost-per-lead, engagement rates, and conversion ratios, recommending improvements where needed. Conduct ongoing competitor and market research to identify emerging opportunities, service trends, and client pain points. Share insights and analytics with directors to inform broader business development strategy. Represent the company professionally at networking events, exhibitions, and online forums to enhance reputation and brand reach. Account Growth & Client Retention Support Support client retention by delivering content and campaigns that strengthen relationships with existing clients. Collaborate with Operations and Consultants to promote high-performing client partnerships and seasonal recruitment success. Identify opportunities for cross-selling or account expansion through digital monitoring of engagement and campaign data. Assist in the creation of materials for quarterly service reviews, newsletters, and client communications. Decision-Making & Autonomy Authority to plan, execute, and optimise digital marketing campaigns within approved budgets and brand guidelines. Accountable for ensuring all outreach and marketing activity is accurate, compliant, and commercially aligned. Expected to use professional judgement when prioritising marketing opportunities and prospect segments, escalating only where reputational or compliance risks arise. Professional Development Maintain up-to-date knowledge of digital marketing tools, recruitment market trends, competitor activity, emerging lead-generation practices and marketing practices. Engage in internal and external training to strengthen campaign design, data analytics, and lead-qualification skills. Share insights, performance learning, and best practice with colleagues to support continuous improvement across the business. By applying for this role with The Employment Group Ltd you agree to our 'Use of Data' policy. Use of data policy The Employment Group Ltd We need to obtain enough information to be able to promote you to our clients with regards to offering you work seeking services. We will complete this either via mail, telephone. Without the ability to liase in this way with our clients to answer questions and provide support we cannot operate our business or trade. Candidate and client information is held within our CRM's secure sever online. This software is supplied by CEIPAL Corp. Candidate information contains the following fields, Name, First line address, Second line address, Third line address, Town, County, Postcode, Email address, contact telephone number. We also hold telephone numbers and email addresses because we need to communicate with our candidates during the offering of work seeking services. We also sometimes need to send notifications and contact our candidates to issue updates and provide important or essential information which relate to the work seeking services they have with us.
Dec 06, 2025
Full time
Job Title: Digital Marketing Executive Reports to: Managing Director and Sales Director Hours: 8:30am to 5:30pm Location: Heyford Innovation Centre, 77 Heyford Park, Bicester OX25 5HD Salary: Starting from 28k Job Purpose The Digital Marketing Manager is responsible for designing and delivering data-driven marketing activity that generates, nurtures, and qualifies new business opportunities. The role blends strategic marketing, campaign execution, and performance analysis to build a strong, predictable pipeline of qualified prospects for the sales team. Acting as the commercial link between marketing and business development, the Digital Marketing Manager ensures that every campaign contributes directly to revenue growth by identifying the right audiences, driving engagement, and qualifying interest in readiness for conversion. Key Tasks and Responsibilities - Lead Generation & Prospect Qualification Build, maintain, and refresh segmented target lists of prospective clients using LinkedIn, CRM, industry databases, job boards, and competitor research. Deliver a structured programme of digital outreach, including personalised email sequences, LinkedIn campaigns, and content-led lead generation. Research each prospect to understand sector priorities, workforce trends, and hiring potential before engagement. Develop and test campaign messaging that resonates with specific audiences (sector, size, or location). Generate and qualify inbound and outbound leads, applying agreed qualification criteria to ensure alignment with target client profiles. Coordinate discovery calls or introductions for qualified prospects, providing context and notes to the Business Development or Operations team for follow-up. Record and track all outreach and lead qualification activity in CRM to maintain accurate visibility of engagement and conversion metrics. Attend sector events or webinars (virtually or in person) to identify new leads, network with potential clients, and capture content for future campaigns. Marketing Campaigns & Brand Visibility Plan, deliver, and optimise multi-channel digital marketing campaigns across LinkedIn, email, website, SEO, and paid advertising. Write and publish engaging content - posts, case studies, blogs, and newsletters - that attract and nurture target prospects, and update to build both personal and company profile; engage daily with target clients by commenting, sharing, and messaging. Manage and grow the company's digital presence, ensuring consistent messaging and tone across all platforms. Design and execute targeted email marketing campaigns to re-engage lapsed clients and nurture early-stage leads. Create, edit, and circulate the company's monthly newsletter, ensuring content is relevant, professional, and aligned to business objectives. Collaborate with consultants and BDMs to promote live vacancies, success stories, and thought-leadership content that demonstrates expertise and credibility. Build a library of marketing assets including brochures, service guides, testimonials, and video content to support lead generation. Analyse channel performance (traffic, engagement, conversions) and report monthly with actionable recommendations. Ensure all campaigns comply with brand, GDPR, and ethical marketing standards. CRM, Automation & Data Management Maintain complete and accurate data within the CRM, ensuring all leads, prospects, and contacts into the CRM promptly and accurately. Ensure all contacts are tagged, segmented, and kept up to date. Utilise automation tools and workflows to nurture leads, trigger follow-ups, and streamline prospect communication. Monitor lead journey stages - from initial engagement through to qualification and handover. Produce weekly reports detailing lead source, qualification rates, and conversion to meeting or opportunity. Collaborate with the Sales Director and Managing Director to ensure visibility of the marketing pipeline and performance outcomes. Commercial & Strategic Focus Align all marketing activity to commercial objectives and revenue targets, ensuring campaigns generate measurable ROI. Monitor performance metrics including cost-per-lead, engagement rates, and conversion ratios, recommending improvements where needed. Conduct ongoing competitor and market research to identify emerging opportunities, service trends, and client pain points. Share insights and analytics with directors to inform broader business development strategy. Represent the company professionally at networking events, exhibitions, and online forums to enhance reputation and brand reach. Account Growth & Client Retention Support Support client retention by delivering content and campaigns that strengthen relationships with existing clients. Collaborate with Operations and Consultants to promote high-performing client partnerships and seasonal recruitment success. Identify opportunities for cross-selling or account expansion through digital monitoring of engagement and campaign data. Assist in the creation of materials for quarterly service reviews, newsletters, and client communications. Decision-Making & Autonomy Authority to plan, execute, and optimise digital marketing campaigns within approved budgets and brand guidelines. Accountable for ensuring all outreach and marketing activity is accurate, compliant, and commercially aligned. Expected to use professional judgement when prioritising marketing opportunities and prospect segments, escalating only where reputational or compliance risks arise. Professional Development Maintain up-to-date knowledge of digital marketing tools, recruitment market trends, competitor activity, emerging lead-generation practices and marketing practices. Engage in internal and external training to strengthen campaign design, data analytics, and lead-qualification skills. Share insights, performance learning, and best practice with colleagues to support continuous improvement across the business. By applying for this role with The Employment Group Ltd you agree to our 'Use of Data' policy. Use of data policy The Employment Group Ltd We need to obtain enough information to be able to promote you to our clients with regards to offering you work seeking services. We will complete this either via mail, telephone. Without the ability to liase in this way with our clients to answer questions and provide support we cannot operate our business or trade. Candidate and client information is held within our CRM's secure sever online. This software is supplied by CEIPAL Corp. Candidate information contains the following fields, Name, First line address, Second line address, Third line address, Town, County, Postcode, Email address, contact telephone number. We also hold telephone numbers and email addresses because we need to communicate with our candidates during the offering of work seeking services. We also sometimes need to send notifications and contact our candidates to issue updates and provide important or essential information which relate to the work seeking services they have with us.
Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management Location: Yorkshire & Humberside Town/City: York Salary range: Other Salary Description: Generous salary (Neg) plus bonus & benefits Posted: 22-Aug-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3162 Job Views: 39 We are delighted to have been retained by this high profile commercial insurance broker, which as a result of remarkable growth, is recruiting for a Regional Claims Manager. This multi-site, independent firm is a huge success story, and has achieved unrivalled growth since its formation within the last 5 years. Backed by a well-known insurance entrepreneur ,who has a phenomenal track record of building hugely successful insurance businesses, there could not be a more exciting time to join the company. Reporting to the Claims Director, you'll assume the No.2 claims position within the country. In this client-facing role, you will be responsible for dealing with some of the most complex and contentious claims, as well as overseeing more straight-forward losses for key clients. The company enjoys a seriously impressive client list, and you will be dealing with a variety of claims spanning a range of industry sectors, such as Construction, Manufacturing, Property Owners, Motor Trade, Retail and Distribution. With the support of colleagues from across the Claims Division, you will help investigate the nature of claims, keeping your clients abreast of developments as the claims progress, and endeavouring to secure fair and prompt settlement under the policy terms. Working in close conjunction with Account Executives and Account Directors, you will also help manage relationships with your clients, providing ongoing, consultative advice. This will include duties such as holding regular claims review meetings, conducting presentations to clients on what to do in the event of a loss, presenting useful case studies to the insured, collating and presenting vital claims MI, and analysing trends in order to mitigate future losses. Refreshingly, you'll be able to make a real difference when it comes to shaping the future direction of the claims operation, as it continues to develop in line with further office openings and new client service offerings. As well as technical claims duties, you will also have responsibility for a team of 4 claims staff within the team. It is not essential that you have previous managerial experience, but you must genuinely enjoy assisting others, and helping them to realise their full potential. It is essential that you have extensive experience within a commercial insurance claims environment, together with a sound working knowledge of the major commercial covers. We will consider applicants from a range of backgrounds, including broker, insurer, loss adjusting or risk management environments. You must be a credible company ambassador who can manage relationships with a variety of stakeholders, and confident when dealing with people from all walks of life; from the board room to the shop floor. You should also be comfortable working with detailed management information and producing a variety of reports. Whilst the majority of this broker's clients are based within the North, (and this is where the bulk of the claims will arise), many customers will have operations further afield, requiring some travelling on occasion. It is anticipated that you will be in the office twice a week, but you will be granted a great deal of autonomy in regard to how you plan your diary. The board of this firm are extremely well-renowned for rewarding and promoting its staff, and the sky really is the limit in terms of your progression. You'll enjoy working for a firm that believes in celebrating its ongoing successes, as well as finically rewarding dedicated employees. You will receive a generous basic salary, lucrative bonus, and a comprehensive range of company benefits. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Dec 05, 2025
Full time
Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management Location: Yorkshire & Humberside Town/City: York Salary range: Other Salary Description: Generous salary (Neg) plus bonus & benefits Posted: 22-Aug-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3162 Job Views: 39 We are delighted to have been retained by this high profile commercial insurance broker, which as a result of remarkable growth, is recruiting for a Regional Claims Manager. This multi-site, independent firm is a huge success story, and has achieved unrivalled growth since its formation within the last 5 years. Backed by a well-known insurance entrepreneur ,who has a phenomenal track record of building hugely successful insurance businesses, there could not be a more exciting time to join the company. Reporting to the Claims Director, you'll assume the No.2 claims position within the country. In this client-facing role, you will be responsible for dealing with some of the most complex and contentious claims, as well as overseeing more straight-forward losses for key clients. The company enjoys a seriously impressive client list, and you will be dealing with a variety of claims spanning a range of industry sectors, such as Construction, Manufacturing, Property Owners, Motor Trade, Retail and Distribution. With the support of colleagues from across the Claims Division, you will help investigate the nature of claims, keeping your clients abreast of developments as the claims progress, and endeavouring to secure fair and prompt settlement under the policy terms. Working in close conjunction with Account Executives and Account Directors, you will also help manage relationships with your clients, providing ongoing, consultative advice. This will include duties such as holding regular claims review meetings, conducting presentations to clients on what to do in the event of a loss, presenting useful case studies to the insured, collating and presenting vital claims MI, and analysing trends in order to mitigate future losses. Refreshingly, you'll be able to make a real difference when it comes to shaping the future direction of the claims operation, as it continues to develop in line with further office openings and new client service offerings. As well as technical claims duties, you will also have responsibility for a team of 4 claims staff within the team. It is not essential that you have previous managerial experience, but you must genuinely enjoy assisting others, and helping them to realise their full potential. It is essential that you have extensive experience within a commercial insurance claims environment, together with a sound working knowledge of the major commercial covers. We will consider applicants from a range of backgrounds, including broker, insurer, loss adjusting or risk management environments. You must be a credible company ambassador who can manage relationships with a variety of stakeholders, and confident when dealing with people from all walks of life; from the board room to the shop floor. You should also be comfortable working with detailed management information and producing a variety of reports. Whilst the majority of this broker's clients are based within the North, (and this is where the bulk of the claims will arise), many customers will have operations further afield, requiring some travelling on occasion. It is anticipated that you will be in the office twice a week, but you will be granted a great deal of autonomy in regard to how you plan your diary. The board of this firm are extremely well-renowned for rewarding and promoting its staff, and the sky really is the limit in terms of your progression. You'll enjoy working for a firm that believes in celebrating its ongoing successes, as well as finically rewarding dedicated employees. You will receive a generous basic salary, lucrative bonus, and a comprehensive range of company benefits. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Salary: £45,000 to £50,000 per annum Hours: Full time, 37.5 hours per week. Reports to: Programme Director Direct reports: None Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site. Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. About the role: We re building a Transport Solutions Team that works flexibly across all the tools in our delivery kit from grants and innovation pilots to research, partnerships, and commercial interventions. Our growing portfolio includes flagship projects tackling challenges such as inclusive EV charging infrastructure, complex community transport needs, and large-scale research like the National Centre for Accessible Transport. We are now recruiting for three Transport Solutions Managers, one permanent position and two 24 month fixed-term contracts. These roles will lead the design and delivery of high-impact work focused primarily on accessible electric vehicle (EV) charging a key priority for the Foundation. This is a pivotal role that combines technical understanding, programme delivery, and stakeholder leadership, and is designed to work flexibly across our matrix structure. While your core focus will be on EV charging, you also may be expected to lead and/or contribute to other transport projects across the transport themes. This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people, and to work on some of the most complex and impactful projects in the sector. What you will be doing: Lead the design and delivery of accessible EV charging initiatives, working closely with Programme Directors and partners across government, industry and the charity sector. Scope, commission and manage projects related to EV charging such as pilots, commercial partnerships, research studies or funding opportunities ensuring alignment to strategic priorities. Bring technical and market understanding of EV charging (e.g. standards, installation, interoperability, user experience, accessibility requirements) to shape the Foundation s approach in this space. Manage end-to-end delivery of specific initiatives, including planning, budgeting, due diligence, contracting, risk management, and governance reporting. Use insight, evidence and stakeholder engagement to shape new programmes of work and ensure delivery reflects the needs of disabled people. Work flexibly across our matrix team, contributing to projects or funding rounds outside your own portfolio as needed, and supporting colleagues with specialist input or delivery resource. Build and maintain relationships with key external stakeholders, including OZEV, DfT, BSI, chargepoint operators, local authorities, disability organisations and industry experts. Collaborate across the Foundation, including with the Insight & Evaluation, Finance and Communications teams, to ensure high-quality delivery, learning and visibility of our work. Bring and apply knowledge in key areas as accessible transport, disability, inclusive innovation, grant making or systems change. Support the development and continuous improvement of our delivery models, funding mechanisms and ways of working. Your experience: Must haves: Experience managing complex projects, ideally in EV charging, transport, or energy sectors. Ability to translate technical or policy insight (e.g. standards, user experience, accessibility, or engineering considerations) into practical delivery and funding approaches. Experience managing projects or funding opportunities from inception through to delivery, ideally across multiple partners or suppliers. Strong stakeholder engagement and influencing skills, with the ability to work effectively across government, industry, and the charity sector. Excellent organisational and project management skills, with the ability to deliver multiple, complex workstreams to deadlines. Strong analytical capability, able to interpret data, research and qualitative insight to inform recommendations and decision-making. Excellent written and verbal communication skills, including the ability to produce high-quality reports, business cases, and presentations for senior audiences. Confident IT literacy, including Microsoft Office (particularly Excel and PowerPoint). Nice to haves: Understanding of EV charging systems, standards (e.g. PAS 1899), and market dynamics. Experience working alongside government, local authorities, or industry partners on projects. Familiarity with innovation or funding mechanisms such as pilots, challenge funds, co-design, or commissioning frameworks. Understanding of wider disability and transport issues, such as the social model of disability and key accessibility barriers. Experience supporting or line managing others in a team or project context. If you re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.
Dec 05, 2025
Full time
Salary: £45,000 to £50,000 per annum Hours: Full time, 37.5 hours per week. Reports to: Programme Director Direct reports: None Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site. Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. About the role: We re building a Transport Solutions Team that works flexibly across all the tools in our delivery kit from grants and innovation pilots to research, partnerships, and commercial interventions. Our growing portfolio includes flagship projects tackling challenges such as inclusive EV charging infrastructure, complex community transport needs, and large-scale research like the National Centre for Accessible Transport. We are now recruiting for three Transport Solutions Managers, one permanent position and two 24 month fixed-term contracts. These roles will lead the design and delivery of high-impact work focused primarily on accessible electric vehicle (EV) charging a key priority for the Foundation. This is a pivotal role that combines technical understanding, programme delivery, and stakeholder leadership, and is designed to work flexibly across our matrix structure. While your core focus will be on EV charging, you also may be expected to lead and/or contribute to other transport projects across the transport themes. This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people, and to work on some of the most complex and impactful projects in the sector. What you will be doing: Lead the design and delivery of accessible EV charging initiatives, working closely with Programme Directors and partners across government, industry and the charity sector. Scope, commission and manage projects related to EV charging such as pilots, commercial partnerships, research studies or funding opportunities ensuring alignment to strategic priorities. Bring technical and market understanding of EV charging (e.g. standards, installation, interoperability, user experience, accessibility requirements) to shape the Foundation s approach in this space. Manage end-to-end delivery of specific initiatives, including planning, budgeting, due diligence, contracting, risk management, and governance reporting. Use insight, evidence and stakeholder engagement to shape new programmes of work and ensure delivery reflects the needs of disabled people. Work flexibly across our matrix team, contributing to projects or funding rounds outside your own portfolio as needed, and supporting colleagues with specialist input or delivery resource. Build and maintain relationships with key external stakeholders, including OZEV, DfT, BSI, chargepoint operators, local authorities, disability organisations and industry experts. Collaborate across the Foundation, including with the Insight & Evaluation, Finance and Communications teams, to ensure high-quality delivery, learning and visibility of our work. Bring and apply knowledge in key areas as accessible transport, disability, inclusive innovation, grant making or systems change. Support the development and continuous improvement of our delivery models, funding mechanisms and ways of working. Your experience: Must haves: Experience managing complex projects, ideally in EV charging, transport, or energy sectors. Ability to translate technical or policy insight (e.g. standards, user experience, accessibility, or engineering considerations) into practical delivery and funding approaches. Experience managing projects or funding opportunities from inception through to delivery, ideally across multiple partners or suppliers. Strong stakeholder engagement and influencing skills, with the ability to work effectively across government, industry, and the charity sector. Excellent organisational and project management skills, with the ability to deliver multiple, complex workstreams to deadlines. Strong analytical capability, able to interpret data, research and qualitative insight to inform recommendations and decision-making. Excellent written and verbal communication skills, including the ability to produce high-quality reports, business cases, and presentations for senior audiences. Confident IT literacy, including Microsoft Office (particularly Excel and PowerPoint). Nice to haves: Understanding of EV charging systems, standards (e.g. PAS 1899), and market dynamics. Experience working alongside government, local authorities, or industry partners on projects. Familiarity with innovation or funding mechanisms such as pilots, challenge funds, co-design, or commissioning frameworks. Understanding of wider disability and transport issues, such as the social model of disability and key accessibility barriers. Experience supporting or line managing others in a team or project context. If you re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Dec 05, 2025
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Communications Executive Loughborough - (Hybrid Working) 30,000 - 33,000 DOE We are looking for a talented and detail-driven Communications Executive to join a growing in-house marketing team. This role is ideal for a strong writer with experience in copywriting, journalism, or communications who enjoys producing high-quality content while supporting PR and advertising activity. The successful candidate will spend most of their time writing and refining press releases and blog content, while also providing key support to PR operations and coordinating occasional local print advertising. Description of the role: Write and edit press releases, media comments, thought-leadership, blog, and website content. Turn leadership notes into polished expert commentary. Maintain brand tone, style, and quality across all communications. Review and refine PR agency drafts and materials. Track media coverage, competitor activity, and industry trends Liaise with the PR agency on assets, approvals, outreach, and backlinks. Review coverage reports and highlight key insights for internal stakeholders. Support award submissions, case studies, and directory listings Coordinate regional and local print advertising, including sourcing publications, costs, and deadlines. Ensure advertising assets are delivered on time, to specification, and tracked with cost logs. About you: 2-5 years' experience in copywriting, journalism, PR, or communications Strong writing portfolio including press releases, commentary, and blogs. Good understanding of PR processes and media operations Basic awareness of print advertising formats Excellent organisational skills with the ability to manage multiple deadlines. Confident communicating with external partners and stakeholders If you're a passionate writer who wants to see your words make a real business impact, this role offers the perfect balance of creativity, strategy, and responsibility!
Dec 05, 2025
Full time
Communications Executive Loughborough - (Hybrid Working) 30,000 - 33,000 DOE We are looking for a talented and detail-driven Communications Executive to join a growing in-house marketing team. This role is ideal for a strong writer with experience in copywriting, journalism, or communications who enjoys producing high-quality content while supporting PR and advertising activity. The successful candidate will spend most of their time writing and refining press releases and blog content, while also providing key support to PR operations and coordinating occasional local print advertising. Description of the role: Write and edit press releases, media comments, thought-leadership, blog, and website content. Turn leadership notes into polished expert commentary. Maintain brand tone, style, and quality across all communications. Review and refine PR agency drafts and materials. Track media coverage, competitor activity, and industry trends Liaise with the PR agency on assets, approvals, outreach, and backlinks. Review coverage reports and highlight key insights for internal stakeholders. Support award submissions, case studies, and directory listings Coordinate regional and local print advertising, including sourcing publications, costs, and deadlines. Ensure advertising assets are delivered on time, to specification, and tracked with cost logs. About you: 2-5 years' experience in copywriting, journalism, PR, or communications Strong writing portfolio including press releases, commentary, and blogs. Good understanding of PR processes and media operations Basic awareness of print advertising formats Excellent organisational skills with the ability to manage multiple deadlines. Confident communicating with external partners and stakeholders If you're a passionate writer who wants to see your words make a real business impact, this role offers the perfect balance of creativity, strategy, and responsibility!
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Job Role: We are looking for dynamic, creative, and talented computational chemist to join our expanding Discovery & Medicinal Chemistry Department. Reporting to the Director of Medicinal Chemistry, you will apply your expertise, leadership and guidance to discover and develop novel small-molecule therapeutic agents. You will be working within a patient-focused, science-driven, and multi-disciplinary biopharmaceutical environment, covering all stages of the drug discovery process. You will collaborate with scientists from other disciplines within Jazz Pharmaceuticals and with external collaborators to build an innovative portfolio of therapeutics across our exciting and growing oncology and neuroscience pipelines. Working at the forefront of drug discovery you will advance projects from target selection to preclinical drug candidates and FiH trials, and contribute to the growth of the medicinal chemistry team. Key Responsibilities: Utilize modern molecular modelling methods to support different stages of R&D programs. Collaborate effectively with other departments and functions to advance research discovery projects expeditiously from hit identification to high quality preclinical candidates. Design, lead and drive computational studies on projects throughout the several discovery phases and ensure execution on agreed deliverables. Opportunities to lead or co-lead projects in addition to drive discipline-specific endeavours. Set the vision and strategy for computational chemistry. Foster innovative thinking in all areas of departmental activities, with a particular focus on computational and medicinal chemistry. Manage CRO compchem activities, providing expertise and guidance. Present plans and results internally, including at board level, and externally at conferences. Contribute to the writing of patent applications, scientific publications, and internal reports. Develop and mentor less experienced staff. Keep up to date with the latest scientific advances and trends in drug discovery to deliver the next-generation therapies. Undertake ongoing professional development by attending relevant training and conferences. Requirements & Qualifications: MSc/PhD in a relevant scientific discipline (Pharmaceutical Sciences, Chemistry, Computational Chemistry) with a solid foundation in molecular modelling built in a pharma/biotech/CRO setting. Expert knowledge in CADD software packages and modern molecular modelling techniques. Sound knowledge in cutting-edge cheminformatic tools, AI/ML-enabled technologies, and in silico drug design, including both structure- and ligand-based methodologies. Passion for drug discovery with a deep entrepreneurial and problem-solving attitude. Mastery of all the theoretical and practical principles of medicinal chemistry and drug design. Broad knowledge of biophysical, biochemical, and cell-based assays used in the early stages of the drug discovery process. In depth understanding of multi-parameter optimization and ability to integrate disease biology, ADME/DMPK and toxicology data to solve complex drug discovery problems. Excellent leadership, management, organizational and team-working skills, and a talent to deliver project milestones within the expected time frame. Demonstrated track record of scientific publications. Exceptional oral, written, and interpersonal communication skills, and ability to develop and grow strong cross-functional collaborations. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Nov 17, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Job Role: We are looking for dynamic, creative, and talented computational chemist to join our expanding Discovery & Medicinal Chemistry Department. Reporting to the Director of Medicinal Chemistry, you will apply your expertise, leadership and guidance to discover and develop novel small-molecule therapeutic agents. You will be working within a patient-focused, science-driven, and multi-disciplinary biopharmaceutical environment, covering all stages of the drug discovery process. You will collaborate with scientists from other disciplines within Jazz Pharmaceuticals and with external collaborators to build an innovative portfolio of therapeutics across our exciting and growing oncology and neuroscience pipelines. Working at the forefront of drug discovery you will advance projects from target selection to preclinical drug candidates and FiH trials, and contribute to the growth of the medicinal chemistry team. Key Responsibilities: Utilize modern molecular modelling methods to support different stages of R&D programs. Collaborate effectively with other departments and functions to advance research discovery projects expeditiously from hit identification to high quality preclinical candidates. Design, lead and drive computational studies on projects throughout the several discovery phases and ensure execution on agreed deliverables. Opportunities to lead or co-lead projects in addition to drive discipline-specific endeavours. Set the vision and strategy for computational chemistry. Foster innovative thinking in all areas of departmental activities, with a particular focus on computational and medicinal chemistry. Manage CRO compchem activities, providing expertise and guidance. Present plans and results internally, including at board level, and externally at conferences. Contribute to the writing of patent applications, scientific publications, and internal reports. Develop and mentor less experienced staff. Keep up to date with the latest scientific advances and trends in drug discovery to deliver the next-generation therapies. Undertake ongoing professional development by attending relevant training and conferences. Requirements & Qualifications: MSc/PhD in a relevant scientific discipline (Pharmaceutical Sciences, Chemistry, Computational Chemistry) with a solid foundation in molecular modelling built in a pharma/biotech/CRO setting. Expert knowledge in CADD software packages and modern molecular modelling techniques. Sound knowledge in cutting-edge cheminformatic tools, AI/ML-enabled technologies, and in silico drug design, including both structure- and ligand-based methodologies. Passion for drug discovery with a deep entrepreneurial and problem-solving attitude. Mastery of all the theoretical and practical principles of medicinal chemistry and drug design. Broad knowledge of biophysical, biochemical, and cell-based assays used in the early stages of the drug discovery process. In depth understanding of multi-parameter optimization and ability to integrate disease biology, ADME/DMPK and toxicology data to solve complex drug discovery problems. Excellent leadership, management, organizational and team-working skills, and a talent to deliver project milestones within the expected time frame. Demonstrated track record of scientific publications. Exceptional oral, written, and interpersonal communication skills, and ability to develop and grow strong cross-functional collaborations. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
