SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
Jul 06, 2025
Full time
SEO Account Manager(s) REMOTE Salary from £30k (Mid) to £45k (Snr) Benefits including health insurance, pension etc Role fully remote (UK) This company is a (remote-first) multi-award-winning digital marketing agency specialising in SEO, PPC and Digital PR. They are built on hard work, creativity and laughter, and every member of their team brings an added layer of dedication, expertise and fun to t click apply for full job details
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jul 05, 2025
Full time
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Senior Product Manager - Web Experience Department: Product Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! About the role: We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across You'll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat. You'll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a 'one platform' approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place. What you'll be doing: Strategy Defining and driving the strategy for Customer Experience across the core website (CMS) Shaping a multi-channel CX strategy across associated channels, including but not limited to the mobile app, account management and quote experiences Identifying opportunities to capitalise on emerging technologies to deliver personalised experiences Leading discovery and supports delivery to improve personalised user experiences throughout the lifecycle from initial customer acquisition strategies, such as SEO, quote conversion and customer lifetime value, such as retention and product holding Galvanising cross-functional teams across the business challenging the norm Delivery Using data and customer insights to identify and realise significant opportunities for the business, measures and articulating leading and lagging indicators Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap What we're looking for Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design (Rigour) A bias to action and ability to 'get stuff done', making every day count (Urgency) Strong understanding of human centred design principles and how they relate to creating digital customer experiences Outstanding communication skills with the ability to tailor your message according to your audience and influence a range of people from the Board through to a graduate Our commitment to you: At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
Jul 05, 2025
Full time
Senior Product Manager - Web Experience Department: Product Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! About the role: We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across You'll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat. You'll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value. Championing and evangelising a 'one platform' approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place. What you'll be doing: Strategy Defining and driving the strategy for Customer Experience across the core website (CMS) Shaping a multi-channel CX strategy across associated channels, including but not limited to the mobile app, account management and quote experiences Identifying opportunities to capitalise on emerging technologies to deliver personalised experiences Leading discovery and supports delivery to improve personalised user experiences throughout the lifecycle from initial customer acquisition strategies, such as SEO, quote conversion and customer lifetime value, such as retention and product holding Galvanising cross-functional teams across the business challenging the norm Delivery Using data and customer insights to identify and realise significant opportunities for the business, measures and articulating leading and lagging indicators Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap What we're looking for Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design (Rigour) A bias to action and ability to 'get stuff done', making every day count (Urgency) Strong understanding of human centred design principles and how they relate to creating digital customer experiences Outstanding communication skills with the ability to tailor your message according to your audience and influence a range of people from the Board through to a graduate Our commitment to you: At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
SEO Account Manager Liverpool or Manchester based - Hybrid- 2 to 3 days p/week Salary £30- £40k Recognised as a top 50 Northern Agency, Forward Role are once again partnering exclusively with this multi award-winning digital agency as they look to hire an SEO Account Manager due to an exciting period of growth! They already have a well-established office in the North West, but further expanded in 202 click apply for full job details
Jul 04, 2025
Full time
SEO Account Manager Liverpool or Manchester based - Hybrid- 2 to 3 days p/week Salary £30- £40k Recognised as a top 50 Northern Agency, Forward Role are once again partnering exclusively with this multi award-winning digital agency as they look to hire an SEO Account Manager due to an exciting period of growth! They already have a well-established office in the North West, but further expanded in 202 click apply for full job details
The role of the legal adviser is vital to the smooth running of HM Courts and Tribunals Service (HMCTS) and is a highly rewarding position within our organisation. You'll be surrounded by learning opportunities every day, so if you have a passion for law, this could be the right role for you. You're an excellent communicator with the ability to inspire confidence in everyone you work with and the self-assurance to speak in court . You've passed the academic stage of qualification to become a barrister or solicitor in England or Wales, or you're a graduate member of the Chartered Institute of Legal Executives. You're enthusiastic about the responsibility that comes with being on the front line of the justice system. And now you're ready to take your career to the next level and make a positive difference to society and the communities we live in. Our work at HMCTS is vitally important to the smooth running of a fair, accessible and efficient justice system, as we are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Right now, we're looking for trainee legal advisers to join our exceptional legal team and develop the skills to provide magistrates with advice on points of law, practice and procedure, and assist with the formulation and drafting of the reasons behind their judgments. Learn new legal skills as you develop your career When you join us as a trainee legal adviser, you'll quickly discover that this isn't your normal 9 to 5 role, as no two days are the same. You'll learn new skills every day as you work at pace in a fast-moving, fluid environment, and help to keep the courts running smoothly and efficiently. Working on everything from minor motoring offences to serious crimes , you'll be supported and mentored throughout your two-year training period. Once you've completed this, you'll then have the opportunity to further develop your legal career within HMCTS . Work as the qualified, professional face of the court s R ather than acting for a clien t you'll be offering impartial and objecti v e legal advice, so you'll need to be passionate about the law and the issues that must be considered when magistrates are delivering judgments and sentences. Helping to conduct case management hearings will be another key part of your role, as will liaising with outside agencies who are involved in specialist court work. Once you're qualified, you'll act as the professional face of the court, so we'll expect you to work with integrity, empathy and understanding, and ensure that everyone who attends is treated with humanity and respect at all times . Apply all your skills as you increase your knowledge of the law In addition to your academic qualifications and excellent communication skills, you'll be committed to increasing and maintaining your knowledge of the law. Open, approachable, professional and supportive, we'll expect you to have excellent problem-solving skills and the ability to think on your feet in a busy court. Important decisions will be made, and these can have a profound effect on the people who come to court, so you'll be confident, impartial and capable of considering a wide range of risks and implications. Flexible and adaptable, and with a high degree of personal responsibility, there are times when you'll be faced with challenging situations. With this in mind you'll be resilient and remain calm under pressure and have a diplomatic and tactful approach to everyone you work with. This is an office based/court based frontline role. Y ou'll be allocated to your work base location that has been agreed between yourself and line manager as part of the recruitment process . You ' ll be allocated to your work base location that has been agreed between yourself and line manager as part of the recruitment process. You ' ll be expected to spend the duration of your training at your agreed base location to fulfil the demands of the training and the business needs in that location. All our employees have to be security cleared before being appointed so you 'l l undergo a vetting process if your application is successful . Enjoy a healthy work/life balance with our range of benefits When you join us, you'll be making an important contribution to HM Courts and Tribunals Service - but how will we help you in return? In addition to a competitive salary, generous holiday entitlement and a Civil Service pension, we'll support your development with training opportunities to help you advance your career with us. We also understand the importance of a healthy work/life balance and with this in mind we offer flexible working schemes, paid maternity and paternity leave and excellent childcare benefits. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so you'll always know you're welcome and valued. We have strong and proactive staff networks, reasonable adjustments for those who need them and diversity talent programmes to help everyone, irrespective of their background, to achieve their potential. Your benefits with us Upon successful completion of the full training and submission of your training portfolio (usually completed within two years), a Trainee legal adviser will then progress to a SEO Tier 1 Legal adviser role (with the associated increase in pay , in line with the HMCTS Legal adviser Tier Progression Framework) . You'll have access to a variety of legal careers in HMCTS and beyond. As part of the Ministry of Justice, you'll be entitled to a range of benefits including a civil service pension, flexible working arrangements, generous annual leave, childcare and travel allowances and numerous staff networks and clubs.For further information on our benefits please select here - HM Courts & Tribunals Service Benefits (hmctsjobs.co.uk) It is desirable but not essential to visit your local Magistrates' court prior to applying in order to better familiarise yourself with the role and the work of the Magistrates' Court. If this sounds like you, use our online application form to apply for the role of the trainee legal adviser. If you have any queries about the role, then please contact: Additional Information Qualifications All candidates must be able to provide proof of qualification at the point of offer in order to progress their application. Candidates can apply for the role without final qualification, but certification will need to be uploaded before a final offer can be made. Skilled Worker Visa From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas.The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. You must declare any previous or pending prosecutions or convictions, including those considered "spent" under this Act. You are also required to declare any cautions or bind-overs (parking offences and congestion charge fines are not required). A criminal record does not necessarily mean you will fail vetting; each case is considered on an individual basis and all relevant convictions are taken into account. If you are uncertain about whether the incident is relevant, please declare it, rather than leaving it out. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). . click apply for full job details
Jul 04, 2025
Full time
The role of the legal adviser is vital to the smooth running of HM Courts and Tribunals Service (HMCTS) and is a highly rewarding position within our organisation. You'll be surrounded by learning opportunities every day, so if you have a passion for law, this could be the right role for you. You're an excellent communicator with the ability to inspire confidence in everyone you work with and the self-assurance to speak in court . You've passed the academic stage of qualification to become a barrister or solicitor in England or Wales, or you're a graduate member of the Chartered Institute of Legal Executives. You're enthusiastic about the responsibility that comes with being on the front line of the justice system. And now you're ready to take your career to the next level and make a positive difference to society and the communities we live in. Our work at HMCTS is vitally important to the smooth running of a fair, accessible and efficient justice system, as we are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Right now, we're looking for trainee legal advisers to join our exceptional legal team and develop the skills to provide magistrates with advice on points of law, practice and procedure, and assist with the formulation and drafting of the reasons behind their judgments. Learn new legal skills as you develop your career When you join us as a trainee legal adviser, you'll quickly discover that this isn't your normal 9 to 5 role, as no two days are the same. You'll learn new skills every day as you work at pace in a fast-moving, fluid environment, and help to keep the courts running smoothly and efficiently. Working on everything from minor motoring offences to serious crimes , you'll be supported and mentored throughout your two-year training period. Once you've completed this, you'll then have the opportunity to further develop your legal career within HMCTS . Work as the qualified, professional face of the court s R ather than acting for a clien t you'll be offering impartial and objecti v e legal advice, so you'll need to be passionate about the law and the issues that must be considered when magistrates are delivering judgments and sentences. Helping to conduct case management hearings will be another key part of your role, as will liaising with outside agencies who are involved in specialist court work. Once you're qualified, you'll act as the professional face of the court, so we'll expect you to work with integrity, empathy and understanding, and ensure that everyone who attends is treated with humanity and respect at all times . Apply all your skills as you increase your knowledge of the law In addition to your academic qualifications and excellent communication skills, you'll be committed to increasing and maintaining your knowledge of the law. Open, approachable, professional and supportive, we'll expect you to have excellent problem-solving skills and the ability to think on your feet in a busy court. Important decisions will be made, and these can have a profound effect on the people who come to court, so you'll be confident, impartial and capable of considering a wide range of risks and implications. Flexible and adaptable, and with a high degree of personal responsibility, there are times when you'll be faced with challenging situations. With this in mind you'll be resilient and remain calm under pressure and have a diplomatic and tactful approach to everyone you work with. This is an office based/court based frontline role. Y ou'll be allocated to your work base location that has been agreed between yourself and line manager as part of the recruitment process . You ' ll be allocated to your work base location that has been agreed between yourself and line manager as part of the recruitment process. You ' ll be expected to spend the duration of your training at your agreed base location to fulfil the demands of the training and the business needs in that location. All our employees have to be security cleared before being appointed so you 'l l undergo a vetting process if your application is successful . Enjoy a healthy work/life balance with our range of benefits When you join us, you'll be making an important contribution to HM Courts and Tribunals Service - but how will we help you in return? In addition to a competitive salary, generous holiday entitlement and a Civil Service pension, we'll support your development with training opportunities to help you advance your career with us. We also understand the importance of a healthy work/life balance and with this in mind we offer flexible working schemes, paid maternity and paternity leave and excellent childcare benefits. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so you'll always know you're welcome and valued. We have strong and proactive staff networks, reasonable adjustments for those who need them and diversity talent programmes to help everyone, irrespective of their background, to achieve their potential. Your benefits with us Upon successful completion of the full training and submission of your training portfolio (usually completed within two years), a Trainee legal adviser will then progress to a SEO Tier 1 Legal adviser role (with the associated increase in pay , in line with the HMCTS Legal adviser Tier Progression Framework) . You'll have access to a variety of legal careers in HMCTS and beyond. As part of the Ministry of Justice, you'll be entitled to a range of benefits including a civil service pension, flexible working arrangements, generous annual leave, childcare and travel allowances and numerous staff networks and clubs.For further information on our benefits please select here - HM Courts & Tribunals Service Benefits (hmctsjobs.co.uk) It is desirable but not essential to visit your local Magistrates' court prior to applying in order to better familiarise yourself with the role and the work of the Magistrates' Court. If this sounds like you, use our online application form to apply for the role of the trainee legal adviser. If you have any queries about the role, then please contact: Additional Information Qualifications All candidates must be able to provide proof of qualification at the point of offer in order to progress their application. Candidates can apply for the role without final qualification, but certification will need to be uploaded before a final offer can be made. Skilled Worker Visa From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas.The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. You must declare any previous or pending prosecutions or convictions, including those considered "spent" under this Act. You are also required to declare any cautions or bind-overs (parking offences and congestion charge fines are not required). A criminal record does not necessarily mean you will fail vetting; each case is considered on an individual basis and all relevant convictions are taken into account. If you are uncertain about whether the incident is relevant, please declare it, rather than leaving it out. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). . click apply for full job details
Job Title: Digital Marketing Executive Salary: £28,000 - £32,000 p.a. The Business: Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance. We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support. But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance. At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD. Role Description: As our Digital Marketing Executive, you'll be a key player in driving demand for IMP Software across both new customer acquisition and growth within our existing client base. You'll support the Demand Generation Manager in executing multi-channel campaigns, managing tools and data, and optimising marketing performance. This is a hands-on, varied role that's ideal for a digitally savvy marketer with a growth mindset and a passion for results. Key Responsibilities Campaign Execution Support the planning and delivery of integrated marketing campaigns to generate and nurture leads across both new business and customer segments. Manage day-to-day campaign assets across email, paid media, social, SEO, and events / webinars. Help build and optimise landing pages, forms, workflows, and email nurture campaigns in marketing automation tools to support campaigns. Digital Marketing Operations Maintain campaign tracking and performance dashboards, ensuring timely and accurate data is available to stakeholders. Assist with CRM and data management activities including lead uploads, segmentation, and data hygiene. Run A/B tests and support ongoing optimisation efforts across digital channels to continuously refine and improve results. Content & Asset Coordination Work with our network of content experts and designers to brief and review campaign assets like email copy, ads, graphics, and PDFs. Repurpose content for use across multiple channels and campaigns (e.g., turning blog posts into email sequences or ad copy etc). Support the creation of customer and prospect comms for upsell and new business campaigns and product launches. Collaboration & Support Collaborate closely with the Brand & Community Manager, Content Marketing Manager, and Events Executive to ensure campaign cohesion and effectiveness. Work with Sales and Account Management to deliver targeted lead generation and upsell campaigns. Participate in campaign reviews, bringing insights and ideas to continuously improve. What You'll Bring 2-3 years' experience in a digital marketing or campaign execution role, ideally in B2B SaaS or tech. Familiarity with CRM platforms and marketing automation tools (e.g. Mailchimp). Strong attention to detail and organisational skills. Analytical mindset with a desire to track, learn and improve. Proactive, hands-on approach with a strong team ethic. Desirable Experience working in education or edtech marketing. Understanding of paid media platforms (Google Ads, LinkedIn). Basic knowledge of HTML/CSS or design tools like Canva or Adobe Creative Suite. Benefits: 27 days of holiday per year plus bank holidays (with a buy option up to an additional5 days) Enhance Maternity and Paternity leave AXA Health insuranceincluding dental, optical and mental health Broadband allowance Home office stipend Life assurance (4 x basic salary) Encouraged and funded CPD
Jul 03, 2025
Full time
Job Title: Digital Marketing Executive Salary: £28,000 - £32,000 p.a. The Business: Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance. We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support. But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance. At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD. Role Description: As our Digital Marketing Executive, you'll be a key player in driving demand for IMP Software across both new customer acquisition and growth within our existing client base. You'll support the Demand Generation Manager in executing multi-channel campaigns, managing tools and data, and optimising marketing performance. This is a hands-on, varied role that's ideal for a digitally savvy marketer with a growth mindset and a passion for results. Key Responsibilities Campaign Execution Support the planning and delivery of integrated marketing campaigns to generate and nurture leads across both new business and customer segments. Manage day-to-day campaign assets across email, paid media, social, SEO, and events / webinars. Help build and optimise landing pages, forms, workflows, and email nurture campaigns in marketing automation tools to support campaigns. Digital Marketing Operations Maintain campaign tracking and performance dashboards, ensuring timely and accurate data is available to stakeholders. Assist with CRM and data management activities including lead uploads, segmentation, and data hygiene. Run A/B tests and support ongoing optimisation efforts across digital channels to continuously refine and improve results. Content & Asset Coordination Work with our network of content experts and designers to brief and review campaign assets like email copy, ads, graphics, and PDFs. Repurpose content for use across multiple channels and campaigns (e.g., turning blog posts into email sequences or ad copy etc). Support the creation of customer and prospect comms for upsell and new business campaigns and product launches. Collaboration & Support Collaborate closely with the Brand & Community Manager, Content Marketing Manager, and Events Executive to ensure campaign cohesion and effectiveness. Work with Sales and Account Management to deliver targeted lead generation and upsell campaigns. Participate in campaign reviews, bringing insights and ideas to continuously improve. What You'll Bring 2-3 years' experience in a digital marketing or campaign execution role, ideally in B2B SaaS or tech. Familiarity with CRM platforms and marketing automation tools (e.g. Mailchimp). Strong attention to detail and organisational skills. Analytical mindset with a desire to track, learn and improve. Proactive, hands-on approach with a strong team ethic. Desirable Experience working in education or edtech marketing. Understanding of paid media platforms (Google Ads, LinkedIn). Basic knowledge of HTML/CSS or design tools like Canva or Adobe Creative Suite. Benefits: 27 days of holiday per year plus bank holidays (with a buy option up to an additional5 days) Enhance Maternity and Paternity leave AXA Health insuranceincluding dental, optical and mental health Broadband allowance Home office stipend Life assurance (4 x basic salary) Encouraged and funded CPD
ROLE SNAPSHOT We're on the lookout for a PPC Account Director to lead with impact and innovation. You'll be at the helm of some of our most exciting client relationships, steering strategies, elevating performance, and unlocking growth across the board. This is your opportunity to make a real impact-shaping how we deliver best-in-class PPC for ambitious clients. You'll influence how strategies come to life, manage a growing team of specialists, and collaborate closely with senior leaders to elevate performance and push boundaries. WHAT YOU WILL BE DOING Lead & Influence - Guide the strategic direction of all PPC accounts under your remit, ensuring alignment with client goals while empowering your team to deliver excellence. Drive Campaign Success - Oversee the performance and delivery of campaigns, ensuring we're exceeding targets, proactively identifying growth opportunities, and solving challenges early. Define & Monitor KPIs - Collaborate with clients to set clear campaign objectives and consistently track performance to ensure we're delivering meaningful results. Innovate & Optimise - Leverage forecasting, insights, and platform updates to fine-tune strategies, keeping our PPC work sharp, efficient, and industry-leading. Strengthen Client Relationships - Be a trusted advisor to senior client stakeholders-building partnerships that foster collaboration, transparency, and long-term growth. Fuel Growth - Spot upsell opportunities, contribute to pitches and proposals, and bring fresh ideas that drive revenue and unlock new potential for our clients and the agency. Empower Your Team - Lead, mentor, and support a team of PPC specialists-creating space for development, recognising strengths, and setting them up for success. Refine & Improve - Review account structures and strategic plans regularly, providing insight-led recommendations that push performance and deliver value. Collaborate Across Channels - Partner closely with SEO, Paid Social, Growth, and Data teams to deliver integrated performance strategies that deliver impact at scale. WHAT MAKES THE PPC TEAM AT FOUND SPECIAL? The Found team is a powerhouse of incredibly talented, data-driven individuals who thrive on innovation and precision. Collaboration is at the heart of everything we do-we work as a tight-knit team, always ready to lend a hand when needed and champion each other's successes. We're passionate about sharing knowledge, believing it's the key to continuous growth and self-improvement. Open to exploring new opportunities and testing fresh ideas, we remain relentlessly focused on delivering exceptional results for our clients. HOW WE OPERATE We're incredibly proud of the culture we've built - we've even won awards for it! Every day we focus on making progress, knowing that achieving big milestones comes from taking many small, deliberate steps. We're always ready to support one another, share insights, and work together to overcome challenges. We embrace creativity, innovation and experiment relentlessly to deliver for our clients and get them the best possible results. We encourage ownership at every level, empowering our people to challenge the status quo and bring fresh perspectives. Everyone has a voice and can make an impact, bringing their own unique value to our team. You will be given autonomy to work on accounts and take ownership/shape the way of working, with lots of support from your Account Director, Head of Team and Growth team. We work collaboratively - both within the PPC team and across departments. We work really closely with Paid Social, SEO & Growth & CE. We have open comms - there aren't any silly questions and there's no limit to how many you can ask - whether that be to the Head of PPC, AD or SAE WHAT DRIVES SUCCESS IN OUR PPC TEAM Proactivity - if you work best in an environment where you need to be told exactly what to do and when, this might not be the right place for you. If you're someone who thrives on taking initiative, coming up with ideas and suggestions, then you're in the right place. Willingness to learn, adapt and constantly evolve - we never settle for the status quo. We're always looking at how we can learn, whether that's a new way of doing something, from our success and failures or how we learn from one another. Independence - we thrive off of freedom and autonomy, you will take ownership of your role and your career path, with the best managers and leaders to support and nurture along the way. You have experience running successful PPC campaigns in an agency environment. WHAT IS THE INTERVIEW PROCESS? Informal screening process with our People Experience team. This is to go through your top line experience and ask any questions we might have from your application (15-20 minutes) 1st stage interview with Group Account Director and current Account Director to go through your experience and skills to date in more depth as well as an opportunity to discuss how you like to work best. We'll also give you the opportunity to ask us any questions you have about Found. (45-60 minutes) 2nd stage interview will involve a task with a 30 min presentation, with at least a week turnaround time. You'll then present this back to Head of PPC, Head of Paid Operations and Group Account Director where we'll look at your thought process and how you apply your knowledge and experience in a real work example. (60 minutes) 3rd stage which will be an informal chat with our Director of Growth (30 minutes) PERKS AND BENEFITS Dynamic, Flexible Working Work is what we do, not where we do it. We believe in having a working environment where we thrive and can do our best work, whether that is at home, in the office or on the beach. Private Medical Insurance ️ We support your health and wellbeing with either a cash pot or enhanced medical insurance to help with both medical and dental needs. Financial Wellbeing Coaching Access to Bippit which provides access to professionally qualified coaches who assist with household financial accounts, budget monitoring, and creating holistic financial plans for all aspects of life. 1-1 Counselling & Mental Health Support Supporting your mental health, you will have access to six 1-1 sessions of therapy , plus access to self-directed content and frequent live workshops with Oliva for life. Subsidised Gym Membership Access to a platform of multiple gyms across the UK. Enhanced Parental Leave We offer competitive packages to support our team with big life changes with up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay. Interchangeable Bank Holidays ️ We have a global multicultural team, so everyone gets the choice to swap bank holidays to cultural/religious days that are important to them. Matchable Partnership Two paid volunteering days via Matchable, a platform that promotes social impact by connecting individuals with meaningful community volunteering opportunities Work from Abroad Up to 30 days a year working from another country. Personalised Career Progression We know that progression is highly individual. You'll have a personalised development plan with meaningful, impactful training opportunities. And lots more! At Found, we're passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. That's why we're committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles-your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We're dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.
Jul 03, 2025
Full time
ROLE SNAPSHOT We're on the lookout for a PPC Account Director to lead with impact and innovation. You'll be at the helm of some of our most exciting client relationships, steering strategies, elevating performance, and unlocking growth across the board. This is your opportunity to make a real impact-shaping how we deliver best-in-class PPC for ambitious clients. You'll influence how strategies come to life, manage a growing team of specialists, and collaborate closely with senior leaders to elevate performance and push boundaries. WHAT YOU WILL BE DOING Lead & Influence - Guide the strategic direction of all PPC accounts under your remit, ensuring alignment with client goals while empowering your team to deliver excellence. Drive Campaign Success - Oversee the performance and delivery of campaigns, ensuring we're exceeding targets, proactively identifying growth opportunities, and solving challenges early. Define & Monitor KPIs - Collaborate with clients to set clear campaign objectives and consistently track performance to ensure we're delivering meaningful results. Innovate & Optimise - Leverage forecasting, insights, and platform updates to fine-tune strategies, keeping our PPC work sharp, efficient, and industry-leading. Strengthen Client Relationships - Be a trusted advisor to senior client stakeholders-building partnerships that foster collaboration, transparency, and long-term growth. Fuel Growth - Spot upsell opportunities, contribute to pitches and proposals, and bring fresh ideas that drive revenue and unlock new potential for our clients and the agency. Empower Your Team - Lead, mentor, and support a team of PPC specialists-creating space for development, recognising strengths, and setting them up for success. Refine & Improve - Review account structures and strategic plans regularly, providing insight-led recommendations that push performance and deliver value. Collaborate Across Channels - Partner closely with SEO, Paid Social, Growth, and Data teams to deliver integrated performance strategies that deliver impact at scale. WHAT MAKES THE PPC TEAM AT FOUND SPECIAL? The Found team is a powerhouse of incredibly talented, data-driven individuals who thrive on innovation and precision. Collaboration is at the heart of everything we do-we work as a tight-knit team, always ready to lend a hand when needed and champion each other's successes. We're passionate about sharing knowledge, believing it's the key to continuous growth and self-improvement. Open to exploring new opportunities and testing fresh ideas, we remain relentlessly focused on delivering exceptional results for our clients. HOW WE OPERATE We're incredibly proud of the culture we've built - we've even won awards for it! Every day we focus on making progress, knowing that achieving big milestones comes from taking many small, deliberate steps. We're always ready to support one another, share insights, and work together to overcome challenges. We embrace creativity, innovation and experiment relentlessly to deliver for our clients and get them the best possible results. We encourage ownership at every level, empowering our people to challenge the status quo and bring fresh perspectives. Everyone has a voice and can make an impact, bringing their own unique value to our team. You will be given autonomy to work on accounts and take ownership/shape the way of working, with lots of support from your Account Director, Head of Team and Growth team. We work collaboratively - both within the PPC team and across departments. We work really closely with Paid Social, SEO & Growth & CE. We have open comms - there aren't any silly questions and there's no limit to how many you can ask - whether that be to the Head of PPC, AD or SAE WHAT DRIVES SUCCESS IN OUR PPC TEAM Proactivity - if you work best in an environment where you need to be told exactly what to do and when, this might not be the right place for you. If you're someone who thrives on taking initiative, coming up with ideas and suggestions, then you're in the right place. Willingness to learn, adapt and constantly evolve - we never settle for the status quo. We're always looking at how we can learn, whether that's a new way of doing something, from our success and failures or how we learn from one another. Independence - we thrive off of freedom and autonomy, you will take ownership of your role and your career path, with the best managers and leaders to support and nurture along the way. You have experience running successful PPC campaigns in an agency environment. WHAT IS THE INTERVIEW PROCESS? Informal screening process with our People Experience team. This is to go through your top line experience and ask any questions we might have from your application (15-20 minutes) 1st stage interview with Group Account Director and current Account Director to go through your experience and skills to date in more depth as well as an opportunity to discuss how you like to work best. We'll also give you the opportunity to ask us any questions you have about Found. (45-60 minutes) 2nd stage interview will involve a task with a 30 min presentation, with at least a week turnaround time. You'll then present this back to Head of PPC, Head of Paid Operations and Group Account Director where we'll look at your thought process and how you apply your knowledge and experience in a real work example. (60 minutes) 3rd stage which will be an informal chat with our Director of Growth (30 minutes) PERKS AND BENEFITS Dynamic, Flexible Working Work is what we do, not where we do it. We believe in having a working environment where we thrive and can do our best work, whether that is at home, in the office or on the beach. Private Medical Insurance ️ We support your health and wellbeing with either a cash pot or enhanced medical insurance to help with both medical and dental needs. Financial Wellbeing Coaching Access to Bippit which provides access to professionally qualified coaches who assist with household financial accounts, budget monitoring, and creating holistic financial plans for all aspects of life. 1-1 Counselling & Mental Health Support Supporting your mental health, you will have access to six 1-1 sessions of therapy , plus access to self-directed content and frequent live workshops with Oliva for life. Subsidised Gym Membership Access to a platform of multiple gyms across the UK. Enhanced Parental Leave We offer competitive packages to support our team with big life changes with up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay. Interchangeable Bank Holidays ️ We have a global multicultural team, so everyone gets the choice to swap bank holidays to cultural/religious days that are important to them. Matchable Partnership Two paid volunteering days via Matchable, a platform that promotes social impact by connecting individuals with meaningful community volunteering opportunities Work from Abroad Up to 30 days a year working from another country. Personalised Career Progression We know that progression is highly individual. You'll have a personalised development plan with meaningful, impactful training opportunities. And lots more! At Found, we're passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. That's why we're committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles-your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We're dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jul 03, 2025
Full time
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Associate Customer Success Manager page is loaded Associate Customer Success Manager Apply remote type On Site locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id JR102104 BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Summary BigCommerce is disrupting the ecommerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce , named a "Best Place to Work" in several cities, is looking for an Associate Customer Success Manager remote in UK. As an Associate Customer Success Manager, you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More! What You'll Do Maintain complete ownership over an assigned book of business of Enterprise customers with responsibility over key customer success metrics including NPS, account growth, forecasting and revenue retention. Conduct renewal discussions with your customers, owning all of the commercial elements of renewal from proposal to customer sign off. Accountable for securing revenue step-ups and reflecting the correct growth adjustments within these agreements. Be a trusted advisor in, and drive adoption of partner and product solutions that provide value for your merchants through consultative selling techniques. Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that best align with their goals and objectives Improve revenue retention rates for your book of business by building strong reference-able working relationships with your clients from entry level to senior leaders. Become fluent in competitive positioning and be effective in differentiating BigCommerce and the BigCommerce partner ecosystem. Research and understand your client's industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Work with cross-functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and to raise key metrics, like company NPS Maintain a regular cadence of monthly and quarterly meetings with merchants to maintain relationships and uncover opportunities to continue to provide improved solutions Conduct strategic business reviews with your clients to implement plans that drive their growth and achieve shared goals. Serve as a trusted advisor for both clients, partners and internal team members. Lead the resolution of key issues impacting customers and lean on leadership for support and guidance Who You Are 1+ years of experience required in managing an enterprise portfolio or direct client consulting and selling within a fast paced environment. Must have strong working knowledge/background of eCommerce and marketing ecosystem Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills are critical Familiar with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos) Excellent organization and time management skills and ability to manage sensitive client information and numerous details with ease Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, ensuring team members and clients are positioned for success. Familiarity with presenting individual and team based metrics to senior leadership teams Proficient in SalesForce, Microsoft Office Suite, and Google Apps. Bachelor's degree in business, marketing, computer science or related field or equivalent experience preferred Required to be fluent in English, other international languages advantageous Diversity, Equity, and Inclusion at BigCommerce Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at . Protect Yourself Against Hiring Scams: Our Corporate Disclaimer BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: BigCommerce does not offer jobs to individuals who do not go through our formal hiring process. BigCommerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding. Who We Are The BigCommerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we're still just getting started! Explore our history, mission and values. You'll see we're set on shaping the now - and the future - of ecommerce. BigNetwork Don t Miss Out! Like what you see but suffering from some serious FOMO? Join our BigNetwork Talent Community, and plug in to our latest news and career opportunities. Extraordinary Culture We're a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what's possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary-and that's no small feat! Our People Our people are our power. It's only through dedication, collaboration, and inspiration that we can Do Extraordinary. We're natural problem-solvers, champions of empowering businesses, and hungry learners but we also play nerf wars in the office, support each other, and hang out outside of work.
Jul 03, 2025
Full time
Associate Customer Success Manager page is loaded Associate Customer Success Manager Apply remote type On Site locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id JR102104 BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Summary BigCommerce is disrupting the ecommerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce , named a "Best Place to Work" in several cities, is looking for an Associate Customer Success Manager remote in UK. As an Associate Customer Success Manager, you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More! What You'll Do Maintain complete ownership over an assigned book of business of Enterprise customers with responsibility over key customer success metrics including NPS, account growth, forecasting and revenue retention. Conduct renewal discussions with your customers, owning all of the commercial elements of renewal from proposal to customer sign off. Accountable for securing revenue step-ups and reflecting the correct growth adjustments within these agreements. Be a trusted advisor in, and drive adoption of partner and product solutions that provide value for your merchants through consultative selling techniques. Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that best align with their goals and objectives Improve revenue retention rates for your book of business by building strong reference-able working relationships with your clients from entry level to senior leaders. Become fluent in competitive positioning and be effective in differentiating BigCommerce and the BigCommerce partner ecosystem. Research and understand your client's industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Work with cross-functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and to raise key metrics, like company NPS Maintain a regular cadence of monthly and quarterly meetings with merchants to maintain relationships and uncover opportunities to continue to provide improved solutions Conduct strategic business reviews with your clients to implement plans that drive their growth and achieve shared goals. Serve as a trusted advisor for both clients, partners and internal team members. Lead the resolution of key issues impacting customers and lean on leadership for support and guidance Who You Are 1+ years of experience required in managing an enterprise portfolio or direct client consulting and selling within a fast paced environment. Must have strong working knowledge/background of eCommerce and marketing ecosystem Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills are critical Familiar with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos) Excellent organization and time management skills and ability to manage sensitive client information and numerous details with ease Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, ensuring team members and clients are positioned for success. Familiarity with presenting individual and team based metrics to senior leadership teams Proficient in SalesForce, Microsoft Office Suite, and Google Apps. Bachelor's degree in business, marketing, computer science or related field or equivalent experience preferred Required to be fluent in English, other international languages advantageous Diversity, Equity, and Inclusion at BigCommerce Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at . Protect Yourself Against Hiring Scams: Our Corporate Disclaimer BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: BigCommerce does not offer jobs to individuals who do not go through our formal hiring process. BigCommerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding. Who We Are The BigCommerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we're still just getting started! Explore our history, mission and values. You'll see we're set on shaping the now - and the future - of ecommerce. BigNetwork Don t Miss Out! Like what you see but suffering from some serious FOMO? Join our BigNetwork Talent Community, and plug in to our latest news and career opportunities. Extraordinary Culture We're a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what's possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary-and that's no small feat! Our People Our people are our power. It's only through dedication, collaboration, and inspiration that we can Do Extraordinary. We're natural problem-solvers, champions of empowering businesses, and hungry learners but we also play nerf wars in the office, support each other, and hang out outside of work.
Are you an SEO expert who lives and breathes search engine optimisation? Do you love crafting strategies that drive results? If you're the kind of person who checks Search Engine Land for updates, dives deep into algorithm changes, and thrives in a fast-paced agency environment, we want to hear from you! SEO Account Manager Leeds (Office based 3-4 days per week) Full time, Permanent £28,000 to click apply for full job details
Jul 03, 2025
Full time
Are you an SEO expert who lives and breathes search engine optimisation? Do you love crafting strategies that drive results? If you're the kind of person who checks Search Engine Land for updates, dives deep into algorithm changes, and thrives in a fast-paced agency environment, we want to hear from you! SEO Account Manager Leeds (Office based 3-4 days per week) Full time, Permanent £28,000 to click apply for full job details
