We are partnering with a well-established, multi-site consumer business to recruit their first in-house Senior Payroll Specialist. This is an excellent opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the day-to-day payroll process while supporting the implementation of a new payroll system. The Role Take ownership of the end-to-end payroll process for approximately 200 employees. Process payroll for a mixture of permanent employees and self-employed workers. Accurately calculate commissions, variable pay and TRONC payments. Respond to payroll-related queries from employees and managers. Support the implementation of a new payroll system alongside the Finance Director. Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time. Maintain payroll records and ensure compliance with current payroll legislation. Identify opportunities to improve payroll processes and controls. About You To be successful in this role, you'll ideally have: End-to-end payroll experience. Experience processing payroll involving commission, variable pay or TRONC arrangements. Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business. Strong attention to detail with excellent organisational and communication skills. A proactive approach and the confidence to build strong working relationships with Finance, HR and operational stakeholders. Previous exposure to a payroll system implementation would be advantageous but is not essential. Complimentary services. Generous employee discount on products. Company pension scheme. 22 days annual leave, increasing to 25 days with length of service, plus bank holidays. Flexible working hours, with core office hours between 10:00am and 4:00pm. The opportunity to become the organisation's first in-house payroll specialist and play a key role in bringing payroll in-house. A supportive and collaborative working environment with genuine long-term career stability. If you're an experienced payroll professional looking for an opportunity to take ownership of payroll within a well-established multi-site business, I'd be delighted to hear from you. To apply, please submit your CV or contact me directly for a confidential discussion. £95000 - £110000 per annum + Pension, Hybrid working
Aug 24, 2026
Full time
We are partnering with a well-established, multi-site consumer business to recruit their first in-house Senior Payroll Specialist. This is an excellent opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the day-to-day payroll process while supporting the implementation of a new payroll system. The Role Take ownership of the end-to-end payroll process for approximately 200 employees. Process payroll for a mixture of permanent employees and self-employed workers. Accurately calculate commissions, variable pay and TRONC payments. Respond to payroll-related queries from employees and managers. Support the implementation of a new payroll system alongside the Finance Director. Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time. Maintain payroll records and ensure compliance with current payroll legislation. Identify opportunities to improve payroll processes and controls. About You To be successful in this role, you'll ideally have: End-to-end payroll experience. Experience processing payroll involving commission, variable pay or TRONC arrangements. Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business. Strong attention to detail with excellent organisational and communication skills. A proactive approach and the confidence to build strong working relationships with Finance, HR and operational stakeholders. Previous exposure to a payroll system implementation would be advantageous but is not essential. Complimentary services. Generous employee discount on products. Company pension scheme. 22 days annual leave, increasing to 25 days with length of service, plus bank holidays. Flexible working hours, with core office hours between 10:00am and 4:00pm. The opportunity to become the organisation's first in-house payroll specialist and play a key role in bringing payroll in-house. A supportive and collaborative working environment with genuine long-term career stability. If you're an experienced payroll professional looking for an opportunity to take ownership of payroll within a well-established multi-site business, I'd be delighted to hear from you. To apply, please submit your CV or contact me directly for a confidential discussion. £95000 - £110000 per annum + Pension, Hybrid working
The following content displays a map of the jobs location - No.1 London Bridge, London, SE1 9BG This is an exciting opportunity for a Head of Facilities to join us to develop and deliver our workplace and facilities strategy, ensuring a safe, efficient, sustainable and exceptional environment for colleagues and clients. The Head of Facilities will be a key member of the business services leadership team and will provide strategic oversight of facilities management, workplace experience, health & safety, business continuity, vendor management and sustainability initiatives. Main responsibilities Facilities Operations Oversee all day-to-day facilities management activities within the firm's office. Manage contracted and in-house workplace services including catering, document services (post and print), client reception and Records & Archives . Deliver a first-class working environment for employees and visitors. Implement service improvements and workplace innovations that enhance the employee experience. Develop and implement the firm's workplace and facilities strategy. Ensure facilities operations support the firm's business strategy, growth plans and employee experience objectives. Develop and manage facilities budgets, identifying opportunities for cost reduction and operational efficiencies. Oversee procurement and contracted management activities for cleaning, M&E maintenance, stationery, archives Health, Safety and Compliance Maintain responsibility for all health, safety and environmental compliance matters. Ensure compliance with all relevant legislation, regulations and professional standards. Oversee risk assessments, audits, emergency planning and incident management processes. Maintain business continuity and workplace resilience plans. Promote a culture of safety and well-being across the firm, driving continuous improvement. Supplier and Contract Management Manage relationships with landlords, managing agents and key service providers. Lead procurement exercises and contract negotiations. Establish and monitor service level agreements and performance standards. Ensure suppliers meet contractual, regulatory and sustainability requirements. Sustainability and ESG Drive the firm's workplace sustainability agenda (inc ISO 1401, ESOS and Carbon Footprint measuring and reduction) Identify opportunities to reduce environmental impact and improve resource efficiency. Support the firm's wider ESG objectives through workplace initiatives. Develop sustainability metrics and reporting processes. Lead, develop and mentor the facilities team, and third-party contractors. Foster a culture of service excellence, accountability and continuous improvement. Build strong relationships across all levels of the firm. Office Relocation Programme Lead the planning and execution of the firm's upcoming office relocation project. Manage all phases of the move, including property selection support, workplace strategy, design development, fit-out, mobilisation and post-occupancy activities. Act as the primary liaison between the firm and external consultants, landlords, project managers and contractors. Develop and manage project budgets, timelines, risk registers and governance frameworks. Lead stakeholder engagement and change management activities throughout the relocation programme. Ensure business continuity and minimal disruption during the transition to the new office. About you Ideally you will be able to demonstrate; Significant senior-level facilities management experience, ideally within a professional services, legal or corporate environment. Experience leading complex office relocations, fit-outs or major workplace transformation projects. Certified Membership of the Institute of Workplace and Facilities Management A proven track record of leading internal teams and outsourced service providers. Strong strategic planning and project management capability. Excellent stakeholder management and influencing skills. Commerciality with strong financial management experience. Strong knowledge of health and safety legislation and compliance requirements. Experience of workplace design, space planning and occupancy strategies. Excellent communication and change management skills. Strong analytical and problem-solving abilities. At Howard Kennedy we believe that everyone deserves the space to thrive. We're committed to creating an inclusive recruitment experience that reflects the diversity of both our people and our clients. We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds and identities, and we're committed to ensuring that our recruitment process is fair, transparent, and accessible to all. We understand that every candidate's needs are different If there's anything we can do to make your application journey more comfortable- whether for interviews, assessments, or onboarding-please let us know. We'll work with you to remove any barriers and ensure our recruitment process is comfortable for you. Please note that we are not accepting applications via agencies for this role at this time. Before sharing any named candidate CVs, please contact your recruitment representative. If any named CVs are sent from agencies without approval from our recruitment team, they will not be deemed valid introductions, and no agency fee will be paid. About Us With almost 200 lawyers in one location, we ensure our clients have the right team to help them get from where they are to where they want to be. We advise major corporates and institutions as well as entrepreneurial, ambitious enterprises which are often privately or family owned, or private equity backed. As well as our significant business law capability, we are one of only a few London-based law firms with a large private wealth offering. Our clients find our straightforward approach a compelling alternative to larger, less personal firms. Whether you are an ambitious and talented individual wanting to hit the ground running from day one, or an established professional looking for a new opportunity, Howard Kennedy is the firm where you can really make it happen. We have earned a strong reputation for our exceptional and uniquely talented people who between them deliver outstanding results for clients. In a firm of our size, our strong team dynamic creates a thriving culture of creativity and entrepreneurialism. Howard Kennedy is a pragmatic and non-hierarchical environment where success is shared, and you are proactively encouraged to thrive at your own pace. Our distinctive culture is built on fairness and respect. Guided by the firm's values of talk straight, think smart and be yourself, everyone in the firm holds equal value, and everyone plays their role in supporting, encouraging and inspiring colleagues to do their best work. At the same time, we recognise and reward individualism, celebrating the diversity of our people and supporting them to grow their practice and drive their own career advancement. As well as client work, there is opportunity to broaden your horizons at the firm with fulfilling pro bono and charity projects. We have a regular social calendar full of wellbeing activities, charitable and social events too.
Aug 24, 2026
Full time
The following content displays a map of the jobs location - No.1 London Bridge, London, SE1 9BG This is an exciting opportunity for a Head of Facilities to join us to develop and deliver our workplace and facilities strategy, ensuring a safe, efficient, sustainable and exceptional environment for colleagues and clients. The Head of Facilities will be a key member of the business services leadership team and will provide strategic oversight of facilities management, workplace experience, health & safety, business continuity, vendor management and sustainability initiatives. Main responsibilities Facilities Operations Oversee all day-to-day facilities management activities within the firm's office. Manage contracted and in-house workplace services including catering, document services (post and print), client reception and Records & Archives . Deliver a first-class working environment for employees and visitors. Implement service improvements and workplace innovations that enhance the employee experience. Develop and implement the firm's workplace and facilities strategy. Ensure facilities operations support the firm's business strategy, growth plans and employee experience objectives. Develop and manage facilities budgets, identifying opportunities for cost reduction and operational efficiencies. Oversee procurement and contracted management activities for cleaning, M&E maintenance, stationery, archives Health, Safety and Compliance Maintain responsibility for all health, safety and environmental compliance matters. Ensure compliance with all relevant legislation, regulations and professional standards. Oversee risk assessments, audits, emergency planning and incident management processes. Maintain business continuity and workplace resilience plans. Promote a culture of safety and well-being across the firm, driving continuous improvement. Supplier and Contract Management Manage relationships with landlords, managing agents and key service providers. Lead procurement exercises and contract negotiations. Establish and monitor service level agreements and performance standards. Ensure suppliers meet contractual, regulatory and sustainability requirements. Sustainability and ESG Drive the firm's workplace sustainability agenda (inc ISO 1401, ESOS and Carbon Footprint measuring and reduction) Identify opportunities to reduce environmental impact and improve resource efficiency. Support the firm's wider ESG objectives through workplace initiatives. Develop sustainability metrics and reporting processes. Lead, develop and mentor the facilities team, and third-party contractors. Foster a culture of service excellence, accountability and continuous improvement. Build strong relationships across all levels of the firm. Office Relocation Programme Lead the planning and execution of the firm's upcoming office relocation project. Manage all phases of the move, including property selection support, workplace strategy, design development, fit-out, mobilisation and post-occupancy activities. Act as the primary liaison between the firm and external consultants, landlords, project managers and contractors. Develop and manage project budgets, timelines, risk registers and governance frameworks. Lead stakeholder engagement and change management activities throughout the relocation programme. Ensure business continuity and minimal disruption during the transition to the new office. About you Ideally you will be able to demonstrate; Significant senior-level facilities management experience, ideally within a professional services, legal or corporate environment. Experience leading complex office relocations, fit-outs or major workplace transformation projects. Certified Membership of the Institute of Workplace and Facilities Management A proven track record of leading internal teams and outsourced service providers. Strong strategic planning and project management capability. Excellent stakeholder management and influencing skills. Commerciality with strong financial management experience. Strong knowledge of health and safety legislation and compliance requirements. Experience of workplace design, space planning and occupancy strategies. Excellent communication and change management skills. Strong analytical and problem-solving abilities. At Howard Kennedy we believe that everyone deserves the space to thrive. We're committed to creating an inclusive recruitment experience that reflects the diversity of both our people and our clients. We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds and identities, and we're committed to ensuring that our recruitment process is fair, transparent, and accessible to all. We understand that every candidate's needs are different If there's anything we can do to make your application journey more comfortable- whether for interviews, assessments, or onboarding-please let us know. We'll work with you to remove any barriers and ensure our recruitment process is comfortable for you. Please note that we are not accepting applications via agencies for this role at this time. Before sharing any named candidate CVs, please contact your recruitment representative. If any named CVs are sent from agencies without approval from our recruitment team, they will not be deemed valid introductions, and no agency fee will be paid. About Us With almost 200 lawyers in one location, we ensure our clients have the right team to help them get from where they are to where they want to be. We advise major corporates and institutions as well as entrepreneurial, ambitious enterprises which are often privately or family owned, or private equity backed. As well as our significant business law capability, we are one of only a few London-based law firms with a large private wealth offering. Our clients find our straightforward approach a compelling alternative to larger, less personal firms. Whether you are an ambitious and talented individual wanting to hit the ground running from day one, or an established professional looking for a new opportunity, Howard Kennedy is the firm where you can really make it happen. We have earned a strong reputation for our exceptional and uniquely talented people who between them deliver outstanding results for clients. In a firm of our size, our strong team dynamic creates a thriving culture of creativity and entrepreneurialism. Howard Kennedy is a pragmatic and non-hierarchical environment where success is shared, and you are proactively encouraged to thrive at your own pace. Our distinctive culture is built on fairness and respect. Guided by the firm's values of talk straight, think smart and be yourself, everyone in the firm holds equal value, and everyone plays their role in supporting, encouraging and inspiring colleagues to do their best work. At the same time, we recognise and reward individualism, celebrating the diversity of our people and supporting them to grow their practice and drive their own career advancement. As well as client work, there is opportunity to broaden your horizons at the firm with fulfilling pro bono and charity projects. We have a regular social calendar full of wellbeing activities, charitable and social events too.
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Configuration Manager (Service Asset & Configuration Management - SACM) Position Description At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office). Your future duties and responsibilities As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs. You'll work across internal teams, customers, and third-party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high-quality services. You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments. Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision-making through accurate configuration data. Key responsibilities: • Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services. • Maintain & Improve the accuracy, integrity, and maturity of the CMDB. • Coordinate & Collaborate with customers, delivery teams, and third-party suppliers to ensure consistent SACM practices. • Drive & Enhance continual improvement initiatives across configuration management and data governance. • Support & Assure service transition activities through effective configuration control. • Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance. • Manage & Validate software and hardware asset information to support operational excellence. • Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards. • Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements. • Champion & Embed best practices in configuration management across federated and multi-supplier environments. Required qualifications to be successful in this role You'll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices. You'll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery. Essential qualifications and experience: • Proven experience managing Service Asset & Configuration Management (SACM) processes. • Strong knowledge of Configuration Management Database (CMDB) governance and administration. • Experience working within ITIL service management environments. • Understanding of software and hardware asset management principles. • Experience supporting service transition, change, and release processes. • Strong knowledge of configuration governance, audit, and compliance requirements. • Experience working across multi-supplier or federated service environments. • Ability to produce meaningful reports, metrics, and data quality insights. • Excellent stakeholder management and communication skills. • Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Infrastructure Engineers (DV Security Clearance ) Position Description At CGI, we partner with Defence clients to deliver critical data exploitation capabilities that strengthen national security and enable smarter, faster decision-making. As an Infrastructure Engineer, you will play a pivotal role in shaping and supporting secure, resilient platforms while guiding the migration of legacy services to MOD core cloud infrastructure. Working alongside senior client stakeholders, you will provide trusted technical insight, mitigate risk, and drive value across complex programmes. We empower you to take ownership of high-impact challenges, bring fresh thinking to complex problems, and collaborate within a supportive, expert-led environment where your contribution directly influences mission success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities In this role, you will act as a trusted technical advisor within a client-side Defence environment, providing infrastructure expertise that ensures the successful delivery of secure, mission-critical capabilities. You will support legacy platforms while enabling their migration to MOD core cloud infrastructure, helping to reduce risk and improve long-term resilience. Working closely with project managers, architects, cyber security specialists and service delivery teams, you will bring clarity to complex technical challenges and ensure engineering coherence across Agile delivery teams. You will take ownership of technical assurance activities, working with the client assurance lead to manage JSP 453 controls and support DEAB approvals, including achieving the appropriate authority to process. By collaborating with solution suppliers and senior stakeholders, you will drive value for money, unblock delivery challenges, and contribute to PI Planning to align infrastructure outcomes with programme objectives. Provide & Advise: Deliver expert technical insight to client stakeholders across infrastructure, cloud migration and legacy support Mitigate & Assure: Identify and resolve technical risks, leading JSP 453 control activities to support approvals and accreditation Collaborate & Align: Work with architects, Scrum Masters and suppliers to ensure engineering coherence across Agile teams Enable & Migrate: Support transition from legacy platforms to MOD core cloud infrastructure Engage & Influence: Contribute to PI Planning and proactively engage stakeholders to drive successful delivery Required qualifications to be successful in this role To succeed, you will bring strong infrastructure engineering experience within secure or Defence environments, combined with proven consultancy skills and the ability to engage confidently with senior stakeholders. You will be comfortable navigating complex governance frameworks, supporting assurance processes, and influencing multidisciplinary teams to achieve shared outcomes. You should have strong experience in infrastructure engineering, ideally within MOD or secure government environments Proven knowledge of cloud migration and legacy platform support Experience working with assurance frameworks such as JSP 453 and supporting ATO/AtT/iATO processes Excellent verbal and written communication skills Demonstrated ability in conflict resolution and stakeholder management Strong team collaboration skills across technical and non-technical audiences Proactive engagement style with multiple stakeholders DV clearance (preferred) or willingness to undergo high-level clearance; must be a sole UK national and passport holder Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Infrastructure Engineers (DV Security Clearance ) Position Description At CGI, we partner with Defence clients to deliver critical data exploitation capabilities that strengthen national security and enable smarter, faster decision-making. As an Infrastructure Engineer, you will play a pivotal role in shaping and supporting secure, resilient platforms while guiding the migration of legacy services to MOD core cloud infrastructure. Working alongside senior client stakeholders, you will provide trusted technical insight, mitigate risk, and drive value across complex programmes. We empower you to take ownership of high-impact challenges, bring fresh thinking to complex problems, and collaborate within a supportive, expert-led environment where your contribution directly influences mission success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities In this role, you will act as a trusted technical advisor within a client-side Defence environment, providing infrastructure expertise that ensures the successful delivery of secure, mission-critical capabilities. You will support legacy platforms while enabling their migration to MOD core cloud infrastructure, helping to reduce risk and improve long-term resilience. Working closely with project managers, architects, cyber security specialists and service delivery teams, you will bring clarity to complex technical challenges and ensure engineering coherence across Agile delivery teams. You will take ownership of technical assurance activities, working with the client assurance lead to manage JSP 453 controls and support DEAB approvals, including achieving the appropriate authority to process. By collaborating with solution suppliers and senior stakeholders, you will drive value for money, unblock delivery challenges, and contribute to PI Planning to align infrastructure outcomes with programme objectives. Provide & Advise: Deliver expert technical insight to client stakeholders across infrastructure, cloud migration and legacy support Mitigate & Assure: Identify and resolve technical risks, leading JSP 453 control activities to support approvals and accreditation Collaborate & Align: Work with architects, Scrum Masters and suppliers to ensure engineering coherence across Agile teams Enable & Migrate: Support transition from legacy platforms to MOD core cloud infrastructure Engage & Influence: Contribute to PI Planning and proactively engage stakeholders to drive successful delivery Required qualifications to be successful in this role To succeed, you will bring strong infrastructure engineering experience within secure or Defence environments, combined with proven consultancy skills and the ability to engage confidently with senior stakeholders. You will be comfortable navigating complex governance frameworks, supporting assurance processes, and influencing multidisciplinary teams to achieve shared outcomes. You should have strong experience in infrastructure engineering, ideally within MOD or secure government environments Proven knowledge of cloud migration and legacy platform support Experience working with assurance frameworks such as JSP 453 and supporting ATO/AtT/iATO processes Excellent verbal and written communication skills Demonstrated ability in conflict resolution and stakeholder management Strong team collaboration skills across technical and non-technical audiences Proactive engagement style with multiple stakeholders DV clearance (preferred) or willingness to undergo high-level clearance; must be a sole UK national and passport holder Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
CDD Operations Manager - High Risk Vertical Onboarding Make your mark at one of the biggest names in payments. We're looking for a Customer Due Diligence (CDD) Operations Manager - High Risk Vertical to join our ever evolving Enterprise Customer Due Diligence team and help shape the future of global commerce. What you'll own Leadership & Team Management Develop and mentor a high performing team specialising in end to end customer due diligence across complex verticals including payment facilitators, marketplaces, cryptocurrency, gambling and money transmission services Establish clear performance frameworks, measurable objectives, and structured career development plans to support capability growth and succession planning Set the tone for a strong culture of risk awareness, accountability and collaboration, balancing regulatory compliance, risk appetite and customer experience Implement effective capacity planning and workload allocation aligned to risk profiles, operational demand and team capability Proactively monitor workflows to ensure timely throughput, effective prioritisation and appropriate escalation of issues Identify capability gaps, emerging risks and improvement opportunities, developing targeted training programmes to enhance expertise Stakeholder Management Build and maintain strong, trusted relationships with internal and external stakeholders to drive collaboration and alignment Represent the CDD function in internal and external forums, advocating for robust due diligence practices and building industry relationships Influence and negotiate with stakeholders to deliver CDD objectives while balancing business priorities and operational needs Partner with cross functional teams to improve processes, enhance productivity, drive cost effectiveness and strengthen the customer experience Global Due Diligence and Financial Crime Programme Lead day to day execution of the Global Due Diligence programme, ensuring adherence to relevant regulations, policies and standards Maintain oversight of emerging risks and issues, proactively managing them through identification, escalation and resolution Promote a continuous improvement mindset across the CDD Operations team to achieve optimal efficiency, quality and productivity Identify and implement process optimisation opportunities to reduce customer friction, enhance user experience and deliver operational efficiencies Support and embed change initiatives effectively, guiding teams through transitions to ensure sustainable improvements Stay informed on industry trends, regulatory developments and best practices to ensure processes remain current, scalable and effective Governance and Oversight Oversee day to day team performance, ensuring accurate execution of CDD processes and timely issue resolution Produce and analyse management information to support decision making and identify key trends and risks Ensure effective oversight of team pipelines, controls and success metrics What you'll bring A demonstrable understanding of high-risk verticals, their associated risks and required application of controls, including but not limited to payment facilitators, marketplaces, cryptocurrency, gaming and gambling and money service businesses Minimum of 5 years' direct experience managing a CDD/KYC team, including performance management, mentoring and operational oversight Strong understanding of AML/KYC regulatory frameworks across EMEA and their practical application within CDD operations, including local financial authorities and global standards. Familiarity with key regulatory bodies such as central banks, financial intelligence units (FIUs), and AML enforcement agencies in the region, as well as international frameworks like FATF, EU AML Directives, and their implications operating in EMEA Proven experience in leading CDD/KYC operations within a financial institution, ensuring due diligence processes align with local and international best practices Ability to assess customer risk, oversee enhanced due diligence (EDD) cases, and ensure CDD processes are executed efficiently Experience working closely with compliance, risk, and front office teams, ensuring CDD aligns with regulatory expectations while supporting business objectives Strong stakeholder engagement skills, with the ability to communicate effectively with internal teams, regulators, and external partners Experience using AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo) and leveraging data driven insights to improve operational efficiency Ability to manage high workloads, competing priorities, and evolving regulatory expectations in a fast paced environment It's a bonus if you have Experience in payment services Relevant professional qualifications such as CAMS, ICA or equivalent financial crime qualifications Familiarity with transaction monitoring, sanctions screening, and risk based approaches to CDD Experience handling regulatory audits or internal reviews related to customer due diligence My Health We offer access to medical coverage that supports the health and wellbeing for you and your family My Money In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies. My Lifestyle We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing My Family FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones My Time Off We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
Aug 24, 2026
Full time
CDD Operations Manager - High Risk Vertical Onboarding Make your mark at one of the biggest names in payments. We're looking for a Customer Due Diligence (CDD) Operations Manager - High Risk Vertical to join our ever evolving Enterprise Customer Due Diligence team and help shape the future of global commerce. What you'll own Leadership & Team Management Develop and mentor a high performing team specialising in end to end customer due diligence across complex verticals including payment facilitators, marketplaces, cryptocurrency, gambling and money transmission services Establish clear performance frameworks, measurable objectives, and structured career development plans to support capability growth and succession planning Set the tone for a strong culture of risk awareness, accountability and collaboration, balancing regulatory compliance, risk appetite and customer experience Implement effective capacity planning and workload allocation aligned to risk profiles, operational demand and team capability Proactively monitor workflows to ensure timely throughput, effective prioritisation and appropriate escalation of issues Identify capability gaps, emerging risks and improvement opportunities, developing targeted training programmes to enhance expertise Stakeholder Management Build and maintain strong, trusted relationships with internal and external stakeholders to drive collaboration and alignment Represent the CDD function in internal and external forums, advocating for robust due diligence practices and building industry relationships Influence and negotiate with stakeholders to deliver CDD objectives while balancing business priorities and operational needs Partner with cross functional teams to improve processes, enhance productivity, drive cost effectiveness and strengthen the customer experience Global Due Diligence and Financial Crime Programme Lead day to day execution of the Global Due Diligence programme, ensuring adherence to relevant regulations, policies and standards Maintain oversight of emerging risks and issues, proactively managing them through identification, escalation and resolution Promote a continuous improvement mindset across the CDD Operations team to achieve optimal efficiency, quality and productivity Identify and implement process optimisation opportunities to reduce customer friction, enhance user experience and deliver operational efficiencies Support and embed change initiatives effectively, guiding teams through transitions to ensure sustainable improvements Stay informed on industry trends, regulatory developments and best practices to ensure processes remain current, scalable and effective Governance and Oversight Oversee day to day team performance, ensuring accurate execution of CDD processes and timely issue resolution Produce and analyse management information to support decision making and identify key trends and risks Ensure effective oversight of team pipelines, controls and success metrics What you'll bring A demonstrable understanding of high-risk verticals, their associated risks and required application of controls, including but not limited to payment facilitators, marketplaces, cryptocurrency, gaming and gambling and money service businesses Minimum of 5 years' direct experience managing a CDD/KYC team, including performance management, mentoring and operational oversight Strong understanding of AML/KYC regulatory frameworks across EMEA and their practical application within CDD operations, including local financial authorities and global standards. Familiarity with key regulatory bodies such as central banks, financial intelligence units (FIUs), and AML enforcement agencies in the region, as well as international frameworks like FATF, EU AML Directives, and their implications operating in EMEA Proven experience in leading CDD/KYC operations within a financial institution, ensuring due diligence processes align with local and international best practices Ability to assess customer risk, oversee enhanced due diligence (EDD) cases, and ensure CDD processes are executed efficiently Experience working closely with compliance, risk, and front office teams, ensuring CDD aligns with regulatory expectations while supporting business objectives Strong stakeholder engagement skills, with the ability to communicate effectively with internal teams, regulators, and external partners Experience using AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo) and leveraging data driven insights to improve operational efficiency Ability to manage high workloads, competing priorities, and evolving regulatory expectations in a fast paced environment It's a bonus if you have Experience in payment services Relevant professional qualifications such as CAMS, ICA or equivalent financial crime qualifications Familiarity with transaction monitoring, sanctions screening, and risk based approaches to CDD Experience handling regulatory audits or internal reviews related to customer due diligence My Health We offer access to medical coverage that supports the health and wellbeing for you and your family My Money In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies. My Lifestyle We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing My Family FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones My Time Off We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
Viridien () is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Ready to manage the infrastructure that keeps a business-critical scientific HPC data centre online 24/7? As Assistant Facilities Manager (AFM) you will occupy a senior operational leadership role within the site facilities structure, providing advanced electrical authority, operational leadership, and strategic facilities management responsibility. Acting as a deputy to the Facilities Manager in operational and technical areas, you will be responsible for supporting delivery of technical governance, operational performance, financial control, and the delivery of infrastructure projects within our business-critical data centre environment. The role operates within a defined governance framework, with strategic oversight and final accountability retained by the Facilities Manager. It goes beyond supervision and requires the ability to lead the function, influence decision-making, manage budgets, and deliver complex programmes of work. In addition to core facilities responsibilities, you will also provide cross-functional support into the Logistics and Procurement functions. You will be expected to step in to support and, where required, lead both Facilities and Logistics operations in the absence of the Facilities Manager, ensuring continuity of operational delivery across site services, material flow, and supply chain activities. The role also offers scope to support data alignment and reporting, working alongside the Data Management team to ensure accurate, meaningful data is captured across Facilities and Logistics operations. Skills, Experience & Qualifications Essential Recognised electrical qualification (NVQ Level 3, City & Guilds, HNC/HND, or equivalent) Strong experience in leading operational teams Significant experience in managing contractors and vendors Health & Safety Compliance (ISO45001) Security (ISO27001) IOSH Managing Safely / NEBOSH certification Experience with CAFM systems, compliance tools, and performance reporting Wider technical competence across cooling systems, BMS, and mechanical plant Formal project management exposure (PRINCE2, APM, or equivalent experience) Desirable Previous experience in a Assistant Facilities Manager or equivalent leadership role Exposure to warehouse/logistics systems or inventory management tools Experience working with data reporting, dashboards, or operational performance metrics Interest or experience in data analysis and data management alignment across operational teams Skills & Competencies Ability to work across multiple operational functions and manage competing priorities Proven experience as an HV/LV Authorised Person (or readiness to step into full AP responsibility) Demonstrable experience in a critical environment (data centre, HPC, or high-availability infrastructure) Change management Delivering infrastructure or engineering projects Proven ability to manage budgets, track costs, and influence financial decisions Strong understanding of risk management in mission-critical environments. Why work with us? Full time, on site. Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases Company pension with generous employer contribution Wellbeing Unmind app - puts you in control of your mental health A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more! Regular social club events, spontaneous reward events throughout the year Cycle purchase scheme Flexible Private Medical & Dental care programmes Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice! Buy & Sell Holiday Programme - you can buy extra holiday, sell unused holiday or even save it up! Relaxed dress code policy Onsite Gym Facilities Learning and Development Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of Viridien developed courses, managed through our own Learning Hub. We Care about the Environment We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises. Our Hiring Process At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience. Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond. We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly. We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
Aug 24, 2026
Full time
Viridien () is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges. Ready to manage the infrastructure that keeps a business-critical scientific HPC data centre online 24/7? As Assistant Facilities Manager (AFM) you will occupy a senior operational leadership role within the site facilities structure, providing advanced electrical authority, operational leadership, and strategic facilities management responsibility. Acting as a deputy to the Facilities Manager in operational and technical areas, you will be responsible for supporting delivery of technical governance, operational performance, financial control, and the delivery of infrastructure projects within our business-critical data centre environment. The role operates within a defined governance framework, with strategic oversight and final accountability retained by the Facilities Manager. It goes beyond supervision and requires the ability to lead the function, influence decision-making, manage budgets, and deliver complex programmes of work. In addition to core facilities responsibilities, you will also provide cross-functional support into the Logistics and Procurement functions. You will be expected to step in to support and, where required, lead both Facilities and Logistics operations in the absence of the Facilities Manager, ensuring continuity of operational delivery across site services, material flow, and supply chain activities. The role also offers scope to support data alignment and reporting, working alongside the Data Management team to ensure accurate, meaningful data is captured across Facilities and Logistics operations. Skills, Experience & Qualifications Essential Recognised electrical qualification (NVQ Level 3, City & Guilds, HNC/HND, or equivalent) Strong experience in leading operational teams Significant experience in managing contractors and vendors Health & Safety Compliance (ISO45001) Security (ISO27001) IOSH Managing Safely / NEBOSH certification Experience with CAFM systems, compliance tools, and performance reporting Wider technical competence across cooling systems, BMS, and mechanical plant Formal project management exposure (PRINCE2, APM, or equivalent experience) Desirable Previous experience in a Assistant Facilities Manager or equivalent leadership role Exposure to warehouse/logistics systems or inventory management tools Experience working with data reporting, dashboards, or operational performance metrics Interest or experience in data analysis and data management alignment across operational teams Skills & Competencies Ability to work across multiple operational functions and manage competing priorities Proven experience as an HV/LV Authorised Person (or readiness to step into full AP responsibility) Demonstrable experience in a critical environment (data centre, HPC, or high-availability infrastructure) Change management Delivering infrastructure or engineering projects Proven ability to manage budgets, track costs, and influence financial decisions Strong understanding of risk management in mission-critical environments. Why work with us? Full time, on site. Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases Company pension with generous employer contribution Wellbeing Unmind app - puts you in control of your mental health A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more! Regular social club events, spontaneous reward events throughout the year Cycle purchase scheme Flexible Private Medical & Dental care programmes Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice! Buy & Sell Holiday Programme - you can buy extra holiday, sell unused holiday or even save it up! Relaxed dress code policy Onsite Gym Facilities Learning and Development Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of Viridien developed courses, managed through our own Learning Hub. We Care about the Environment We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises. Our Hiring Process At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience. Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond. We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don't hesitate to contact your recruiter directly. We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
Locations 1 St Michaels, Manchester, M2 5AE, GB 55 Colmore Row, Birmingham, B3 2FG, GB 1 Park Row, Leeds, LS1 5AB, GB 30 Crown Place, London, EC2A 4ES, GB Job Schedule Full time Job Description Legal Manager, Employment Birmingham, Manchester, Leeds or London The Opportunity We are recruiting a Legal Manager within our Employment Tribunals Managed Legal Services (MLS) team. This role provides structured legal oversight, delivery responsibility and operational control across a portfolio of employment tribunal matters. The role is designed to support scalable delivery as volumes increase, particularly as we transition more work to repeatable MLS delivery. The Legal Manager acts as the single point of accountability for MLS delivery, complementing Employment team partner and client team responsibilities. The Employment Tribunals MLS team operates within a hybrid delivery model alongside Employment lawyers in the Employment team. Currently, elements of legal supervision, management and process ownership are shared across the Employment and the MLS teams. The Legal Manager role becomes increasingly critical as work transitions into a more fully managed, high-volume MLS model, particularly where more portfolios of repeat tribunal work are brought into scope. What you'll do Overall responsibility for the MLS delivery of employment tribunal matters, acting as the single MLS team point of contact for the Employment team and for relevant client stakeholders Support and supervise delivery of high-volume 'bronze' and lower complexity 'silver' tribunal workstreams as they are transitioned into MLS Oversee end-to-end delivery of tribunal work including post-triage allocation, pleadings, disclosure, witness handling and hearing preparation Supervise MLS lawyers and relevant paralegals, ensuring consistent application of legal judgement, playbooks and client-specific approaches, using the available technologies for appropriate tasks Undertake fee-earning activity alongside managerial responsibilities, with own caseload Allocate work across the team based on complexity ('right resource, right task'), ensuring cost efficiency without compromising quality Act as escalation point for complex or non-standard matters, coordinating with employment partners and teams as required Ensure delivery meets agreed KPIs, SLAs and quality standards, with clear reporting and performance visibility Embed structured workflows, playbooks and repeatable processes to enable scalable delivery Drive process optimisation and continuous improvement, including use of legal technology and data insights Manage utilisation, cost control, billing processes and overall financial performance of the MLS tribunal work Work alongside Employment client teams to ensure roles and responsibilities are clearly defined and complementary Support recruitment, onboarding and development of MLS team members as the service scales About you England & Wales qualified employment lawyer with 7+ years' PQE in tribunal litigation Strong technical expertise in employment disputes and tribunal process Experience supervising junior lawyers and paralegals Ability to operate in a hybrid role combining fee-earning and delivery leadership Strong stakeholder management skills and ability to work alongside partners and client teams Experience of working with legal technology, including AI tools Experience of high-volume or process-driven legal work (desirable Commercial awareness and understanding of MLS or alternative delivery models (desirable) Experience of designing or operating structured workflows, playbooks or process improvements (desirable) What we offer Agile working options, including home working (subject to diary commitments) Carers' leave of up to five paid days 25 days' annual leave, with the option to buy or carry over up to five additional days Contributory pension (up to 5%) Private healthcare and death in service cover (4x salary) Access to benefits including an electric car scheme, cycle to work scheme, and interest free loans for season tickets, gym membership, or rental deposits Our commitment to inclusion Our strength lies in our differences. We're proud to be a Disability Confidentandtop Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter,a signatory of the Race at Work Charter,and a proud partner of Neurodiversity in Law.We value diverse perspectives and encourage everyone to bring their authentic selves to work.
Aug 24, 2026
Full time
Locations 1 St Michaels, Manchester, M2 5AE, GB 55 Colmore Row, Birmingham, B3 2FG, GB 1 Park Row, Leeds, LS1 5AB, GB 30 Crown Place, London, EC2A 4ES, GB Job Schedule Full time Job Description Legal Manager, Employment Birmingham, Manchester, Leeds or London The Opportunity We are recruiting a Legal Manager within our Employment Tribunals Managed Legal Services (MLS) team. This role provides structured legal oversight, delivery responsibility and operational control across a portfolio of employment tribunal matters. The role is designed to support scalable delivery as volumes increase, particularly as we transition more work to repeatable MLS delivery. The Legal Manager acts as the single point of accountability for MLS delivery, complementing Employment team partner and client team responsibilities. The Employment Tribunals MLS team operates within a hybrid delivery model alongside Employment lawyers in the Employment team. Currently, elements of legal supervision, management and process ownership are shared across the Employment and the MLS teams. The Legal Manager role becomes increasingly critical as work transitions into a more fully managed, high-volume MLS model, particularly where more portfolios of repeat tribunal work are brought into scope. What you'll do Overall responsibility for the MLS delivery of employment tribunal matters, acting as the single MLS team point of contact for the Employment team and for relevant client stakeholders Support and supervise delivery of high-volume 'bronze' and lower complexity 'silver' tribunal workstreams as they are transitioned into MLS Oversee end-to-end delivery of tribunal work including post-triage allocation, pleadings, disclosure, witness handling and hearing preparation Supervise MLS lawyers and relevant paralegals, ensuring consistent application of legal judgement, playbooks and client-specific approaches, using the available technologies for appropriate tasks Undertake fee-earning activity alongside managerial responsibilities, with own caseload Allocate work across the team based on complexity ('right resource, right task'), ensuring cost efficiency without compromising quality Act as escalation point for complex or non-standard matters, coordinating with employment partners and teams as required Ensure delivery meets agreed KPIs, SLAs and quality standards, with clear reporting and performance visibility Embed structured workflows, playbooks and repeatable processes to enable scalable delivery Drive process optimisation and continuous improvement, including use of legal technology and data insights Manage utilisation, cost control, billing processes and overall financial performance of the MLS tribunal work Work alongside Employment client teams to ensure roles and responsibilities are clearly defined and complementary Support recruitment, onboarding and development of MLS team members as the service scales About you England & Wales qualified employment lawyer with 7+ years' PQE in tribunal litigation Strong technical expertise in employment disputes and tribunal process Experience supervising junior lawyers and paralegals Ability to operate in a hybrid role combining fee-earning and delivery leadership Strong stakeholder management skills and ability to work alongside partners and client teams Experience of working with legal technology, including AI tools Experience of high-volume or process-driven legal work (desirable Commercial awareness and understanding of MLS or alternative delivery models (desirable) Experience of designing or operating structured workflows, playbooks or process improvements (desirable) What we offer Agile working options, including home working (subject to diary commitments) Carers' leave of up to five paid days 25 days' annual leave, with the option to buy or carry over up to five additional days Contributory pension (up to 5%) Private healthcare and death in service cover (4x salary) Access to benefits including an electric car scheme, cycle to work scheme, and interest free loans for season tickets, gym membership, or rental deposits Our commitment to inclusion Our strength lies in our differences. We're proud to be a Disability Confidentandtop Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter,a signatory of the Race at Work Charter,and a proud partner of Neurodiversity in Law.We value diverse perspectives and encourage everyone to bring their authentic selves to work.
Select how often (in days) to receive an alert: Solutions Architect Department: INFORMATION TECHNOLOGY City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The Data Platform Architect is accountable for the technical architecture of the enterprise data platform, ensuring it meets the demands of a growing data estate while maintaining performance, cost efficiency, security, and alignment with enterprise architecture standards. This role will be expected to own the internal technical architecture (compute and storage design, ingestion framework patterns, data modelling standards, andaccess control architecture, platform performance and capacity planning, and establishing architectural authority, documenting design decisions, and ensuring knowledge retention within Burberry. This role defines the architecture, sets the standards, provides design governance, and ensures what is built is consistent, scalable, and aligned to the enterprise technology strategy. The architect participates in cross-functional squads where architectural input is required, providing design guidance for complex data initiatives. ACCOUNTABILITY BOUNDARIES AND KEY INTERFACES Accountable for platform architecture, standards, technical guardrails, architectural roadmap and design assurance for the enterprise data platform. Not accountable for day-to-day platform operations or individual data product delivery, but accountable for the architectural standards those teams consume. Key interfaces include Enterprise Data, Enterprise Platforms & Operations, Data Governance, Cyber Security, Solution Architecture, MLOps/AI teams and strategic technology vendors. RESPONSIBILITIES Design and maintain the platform's technical architecture, including compute/storage design, ingestion frameworks, access control, performance tuning, and capacity planning. Define and maintain architectural standards and guardrails (naming conventions, environment management, deployment pipelines, partitioning strategies, and cost optimisation patterns). Own platform cost modelling and FinOps governance, defining cost allocation patterns and identifying optimisation opportunities. Align with the Data Senior Solution Architect and Data Solution Architects to ensure consistency with enterprise data architecture and models. Translate architectural direction into practical engineering guidance for Data Platform Engineers and Data Engineers, ensuring teams can implement within defined standards without requiring bespoke architectural intervention for standard use cases. Design data ingestion architecture (batch, micro-batch, and streaming) with clear boundaries for system-to-system integration. Define architecture for the semantic layer and self-serve analytics infrastructure. Provide input to data squads for complex data products and support Data Product Managers and Data Engineers where architectural complexity requires it. Ensure architecture supports emerging requirements, including agentic AI data infrastructure, MLOps productionisation, and advanced analytics. Collaborate with the Senior Manager, Data Platform Engineering (within the Enterprise Platforms & Operations team) to ensure platform operations are aligned to the target architecture, providing feedback on feasibility and translating architectural decisions into implementable guidance. Collaborate with the Senior Manager, Data Engineering (within the Enterprise Data team) to ensure data engineering work follows defined patterns and standards. Own the data platform roadmap from an architectural perspective, defining how the platform evolves over time (e.g.,SAP BW transition/retirement path, Databricks maturation, Datasphere integration layer decisions). Contribute to enterprise architecture governance forums, representing data platform considerations in broader technology decisions. Provide architectural input to vendor and tooling decisions, evaluating technology options and providing recommendations for platform evolution. Maintain comprehensive documentation of design decisions, patterns, standards, and trade-offs. Define non-functional platform architecture standards covering resilience, backup/restore, disaster recovery, observability, service levels, auditability and operational readiness. Define platform security and privacy architecture in partnership with Cyber Security and Data Governance, including PII handling, access recertification, audit logging and retention patterns. Establish architecture decision records, exception/waiver processes and design scorecards so deviations from platform standards are visible, time-bound and governed. Maintain platform adoption, performance, cost and standards-compliance metrics, using them to guide roadmap priorities and architecture governance decisions. PERSONAL PROFILE Deep expertise in Databricks (Unity Catalog, Delta Lake, Spark, Databricks SQL) or equivalent Lakehouse platforms, including administration, cost management, and performance optimisation. Strong understanding of cloud-native architecture principles, cost models, and practical experience with CI/CD pipelines and environment strategies. Proven implementation of data security (encryption, RBAC, column/row-level security, data masking). Strong understanding of ingestion and pipeline architecture patterns for diverse source systems. Experience with SAP data landscapes (BW, Datasphere, S/4HANA data flows) is highly desirable given the Burberry technology estate. Experience defining architectural standards and patterns that engineering teams implement and comfortable setting direction without hands-on delivery. Experience working within a centralised architecture function that engages flexibly with delivery squads. Ability to communicate architectural decisions to both technical and non-technical stakeholders. Experience establishing architectural authority in environments transitioning from outsourced to in-house ownership is beneficial. Experience defining non-functional requirements and architecture patterns for enterprise-grade resilience, observability, disaster recovery, data lifecycle management and operational readiness. Experience using architecture decision records, design authorities, exception management and measurable standards adoption to embed architectural governance without slowing delivery.
Aug 24, 2026
Full time
Select how often (in days) to receive an alert: Solutions Architect Department: INFORMATION TECHNOLOGY City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE The Data Platform Architect is accountable for the technical architecture of the enterprise data platform, ensuring it meets the demands of a growing data estate while maintaining performance, cost efficiency, security, and alignment with enterprise architecture standards. This role will be expected to own the internal technical architecture (compute and storage design, ingestion framework patterns, data modelling standards, andaccess control architecture, platform performance and capacity planning, and establishing architectural authority, documenting design decisions, and ensuring knowledge retention within Burberry. This role defines the architecture, sets the standards, provides design governance, and ensures what is built is consistent, scalable, and aligned to the enterprise technology strategy. The architect participates in cross-functional squads where architectural input is required, providing design guidance for complex data initiatives. ACCOUNTABILITY BOUNDARIES AND KEY INTERFACES Accountable for platform architecture, standards, technical guardrails, architectural roadmap and design assurance for the enterprise data platform. Not accountable for day-to-day platform operations or individual data product delivery, but accountable for the architectural standards those teams consume. Key interfaces include Enterprise Data, Enterprise Platforms & Operations, Data Governance, Cyber Security, Solution Architecture, MLOps/AI teams and strategic technology vendors. RESPONSIBILITIES Design and maintain the platform's technical architecture, including compute/storage design, ingestion frameworks, access control, performance tuning, and capacity planning. Define and maintain architectural standards and guardrails (naming conventions, environment management, deployment pipelines, partitioning strategies, and cost optimisation patterns). Own platform cost modelling and FinOps governance, defining cost allocation patterns and identifying optimisation opportunities. Align with the Data Senior Solution Architect and Data Solution Architects to ensure consistency with enterprise data architecture and models. Translate architectural direction into practical engineering guidance for Data Platform Engineers and Data Engineers, ensuring teams can implement within defined standards without requiring bespoke architectural intervention for standard use cases. Design data ingestion architecture (batch, micro-batch, and streaming) with clear boundaries for system-to-system integration. Define architecture for the semantic layer and self-serve analytics infrastructure. Provide input to data squads for complex data products and support Data Product Managers and Data Engineers where architectural complexity requires it. Ensure architecture supports emerging requirements, including agentic AI data infrastructure, MLOps productionisation, and advanced analytics. Collaborate with the Senior Manager, Data Platform Engineering (within the Enterprise Platforms & Operations team) to ensure platform operations are aligned to the target architecture, providing feedback on feasibility and translating architectural decisions into implementable guidance. Collaborate with the Senior Manager, Data Engineering (within the Enterprise Data team) to ensure data engineering work follows defined patterns and standards. Own the data platform roadmap from an architectural perspective, defining how the platform evolves over time (e.g.,SAP BW transition/retirement path, Databricks maturation, Datasphere integration layer decisions). Contribute to enterprise architecture governance forums, representing data platform considerations in broader technology decisions. Provide architectural input to vendor and tooling decisions, evaluating technology options and providing recommendations for platform evolution. Maintain comprehensive documentation of design decisions, patterns, standards, and trade-offs. Define non-functional platform architecture standards covering resilience, backup/restore, disaster recovery, observability, service levels, auditability and operational readiness. Define platform security and privacy architecture in partnership with Cyber Security and Data Governance, including PII handling, access recertification, audit logging and retention patterns. Establish architecture decision records, exception/waiver processes and design scorecards so deviations from platform standards are visible, time-bound and governed. Maintain platform adoption, performance, cost and standards-compliance metrics, using them to guide roadmap priorities and architecture governance decisions. PERSONAL PROFILE Deep expertise in Databricks (Unity Catalog, Delta Lake, Spark, Databricks SQL) or equivalent Lakehouse platforms, including administration, cost management, and performance optimisation. Strong understanding of cloud-native architecture principles, cost models, and practical experience with CI/CD pipelines and environment strategies. Proven implementation of data security (encryption, RBAC, column/row-level security, data masking). Strong understanding of ingestion and pipeline architecture patterns for diverse source systems. Experience with SAP data landscapes (BW, Datasphere, S/4HANA data flows) is highly desirable given the Burberry technology estate. Experience defining architectural standards and patterns that engineering teams implement and comfortable setting direction without hands-on delivery. Experience working within a centralised architecture function that engages flexibly with delivery squads. Ability to communicate architectural decisions to both technical and non-technical stakeholders. Experience establishing architectural authority in environments transitioning from outsourced to in-house ownership is beneficial. Experience defining non-functional requirements and architecture patterns for enterprise-grade resilience, observability, disaster recovery, data lifecycle management and operational readiness. Experience using architecture decision records, design authorities, exception management and measurable standards adoption to embed architectural governance without slowing delivery.
Children's Home Registered Manager (4 bed home) Location : Doncaster Contract Type : Full-time, permanent Specific Hours: 39 hours per week Salary: Up to 64,280 (includes Ofsted and Occupancy bonuses) Accountable to: Accountable to the Responsible individuals and Operational Directors At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. The underpinning ethos within our homes is of fostering appropriate relationships with young people and their significant others, to support them within their future transitions into adulthood. We are currently seeking a Children's Home Registered Manager to join our services in Doncaster , looking after our brand new 4 bed home . Main Purpose of Job The Registered Manager needs to hold accountability and overall responsibility for the day to day management of the home to ensure we deliver a high quality level of care, ensuring the home actively promotes the rights of young people as individuals and provides them with quality care in accordance with the policies and procedures of the organisation. To lead a team of care workers, in conjunction with relevant legislation and guidance to ensure that good outcomes are achieved for young people within the home to meet their physical, psychological, emotional & social development. To contribute to the overall ethos, values and aims of organisation. Main Duties and Responsibilities Responsible for Service and Practice The development and delivery of high-quality care in accordance with relevant Legislation, Regulations, including Ofsted SCCIF and The Organisations Policy and Procedures guidelines, showing an awareness to integrate an equal opportunities approach, and working in an anti-discriminatory way and incorporate safeguarding responsibilities. Adherence to all legislative guidelines in respect of Health & Safety and ensure that all staff have adequate working knowledge and training. The keeping of appropriate records relating to both young people and employees and the implementation of monitoring and evaluation systems within the organisation. The provision of management information including the collection and return of statistical information as required. To develop and promote new techniques and approaches to childcare provision based in the home and be part of the senior team of the organisation, positively promoting its well-being. To attend, prepare for and chair various meetings both internally and externally. On a rota basis to take on-call responsibilities - if required to undertake sleep in shift to cover shortfalls. The ability to write concise and evaluative reports and oversee all written communication to enable us to sustain the required standards. To be responsible for decision making when appropriate. Oversight of all admissions and discharges to the home. An ability to innovate change and effectively lead a vision in line with the organisational ethos. All Managers will be expected to have a relevant Diploma level 5 or equivalent or be prepared to work towards this. Human Resource Management To be involved in the recruitment of new employees, ensuring all relevant checks are completed. To ensure that all staff are adequately inducted, supervised and appraised in line with the organisational policy To oversee Continuous professional development of staff team - ensuring all mandatory training requirements are met. To maintain effective Rota's and complete monthly expenses. To undertake the investigation of grievances, complaints, and disciplinary matters (at an appropriate level) in accordance with the Organisational policies and procedures. Management of Physical and Financial Resources Monitoring the service budget and all financial transactions, ensuring financial targets are achieved and adhered to. Responsibility for ensuring that the overall maintenance of the service premises and equipment meets requirements. External Affairs To promote the organisation in a positive way with external agencies, other professionals and members of the general public as required To liaise with commissioners/ referrals manager regarding admissions. To attend and contribute to psychotherapy leadership and management forums and to lead these meetings within team. Required Attributes Enthusiasm in providing the highest quality care and education Experience of managing a team Comprehensive knowledge and understanding of child protection and safeguarding procedures Click apply now to visit our careers portal and view full job description Benefits 25 days per annum plus 8 statutory holidays 3000 Bonus- Outstanding Ofsted Report Full Occupancy Bonus- 600 a month On Call payments- 25 weekday, 35 weekends 39 hours full time, sleep in duties required as set out per Rota of home. Some office days will be required to assist in administrative duties Petrol Allowance - Paid when using own car - proof of business insurance must be provided Pension - In line with the organisational Pension Scheme and government guidance PandoLogic. Category:Personal Care,
Aug 24, 2026
Full time
Children's Home Registered Manager (4 bed home) Location : Doncaster Contract Type : Full-time, permanent Specific Hours: 39 hours per week Salary: Up to 64,280 (includes Ofsted and Occupancy bonuses) Accountable to: Accountable to the Responsible individuals and Operational Directors At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. The underpinning ethos within our homes is of fostering appropriate relationships with young people and their significant others, to support them within their future transitions into adulthood. We are currently seeking a Children's Home Registered Manager to join our services in Doncaster , looking after our brand new 4 bed home . Main Purpose of Job The Registered Manager needs to hold accountability and overall responsibility for the day to day management of the home to ensure we deliver a high quality level of care, ensuring the home actively promotes the rights of young people as individuals and provides them with quality care in accordance with the policies and procedures of the organisation. To lead a team of care workers, in conjunction with relevant legislation and guidance to ensure that good outcomes are achieved for young people within the home to meet their physical, psychological, emotional & social development. To contribute to the overall ethos, values and aims of organisation. Main Duties and Responsibilities Responsible for Service and Practice The development and delivery of high-quality care in accordance with relevant Legislation, Regulations, including Ofsted SCCIF and The Organisations Policy and Procedures guidelines, showing an awareness to integrate an equal opportunities approach, and working in an anti-discriminatory way and incorporate safeguarding responsibilities. Adherence to all legislative guidelines in respect of Health & Safety and ensure that all staff have adequate working knowledge and training. The keeping of appropriate records relating to both young people and employees and the implementation of monitoring and evaluation systems within the organisation. The provision of management information including the collection and return of statistical information as required. To develop and promote new techniques and approaches to childcare provision based in the home and be part of the senior team of the organisation, positively promoting its well-being. To attend, prepare for and chair various meetings both internally and externally. On a rota basis to take on-call responsibilities - if required to undertake sleep in shift to cover shortfalls. The ability to write concise and evaluative reports and oversee all written communication to enable us to sustain the required standards. To be responsible for decision making when appropriate. Oversight of all admissions and discharges to the home. An ability to innovate change and effectively lead a vision in line with the organisational ethos. All Managers will be expected to have a relevant Diploma level 5 or equivalent or be prepared to work towards this. Human Resource Management To be involved in the recruitment of new employees, ensuring all relevant checks are completed. To ensure that all staff are adequately inducted, supervised and appraised in line with the organisational policy To oversee Continuous professional development of staff team - ensuring all mandatory training requirements are met. To maintain effective Rota's and complete monthly expenses. To undertake the investigation of grievances, complaints, and disciplinary matters (at an appropriate level) in accordance with the Organisational policies and procedures. Management of Physical and Financial Resources Monitoring the service budget and all financial transactions, ensuring financial targets are achieved and adhered to. Responsibility for ensuring that the overall maintenance of the service premises and equipment meets requirements. External Affairs To promote the organisation in a positive way with external agencies, other professionals and members of the general public as required To liaise with commissioners/ referrals manager regarding admissions. To attend and contribute to psychotherapy leadership and management forums and to lead these meetings within team. Required Attributes Enthusiasm in providing the highest quality care and education Experience of managing a team Comprehensive knowledge and understanding of child protection and safeguarding procedures Click apply now to visit our careers portal and view full job description Benefits 25 days per annum plus 8 statutory holidays 3000 Bonus- Outstanding Ofsted Report Full Occupancy Bonus- 600 a month On Call payments- 25 weekday, 35 weekends 39 hours full time, sleep in duties required as set out per Rota of home. Some office days will be required to assist in administrative duties Petrol Allowance - Paid when using own car - proof of business insurance must be provided Pension - In line with the organisational Pension Scheme and government guidance PandoLogic. Category:Personal Care,
Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Your RoleAs demand for our Supply Chain and Global Business Services (GBS) transformation offerings continues to grow, we are looking for an experienced Senior Manager to lead workstreams, manage teams and deliver high-quality consulting engagements across Supply Chain GBS strategy and transformation programmes. This role sits within our Intelligent Industry practice and offers strong growth opportunities across Consumer Products, Life Sciences, Automotive, and others.This is an opportunity for an experienced transformation consultant who can lead and deliver end-to-end consulting services spanning diagnostics, process assessment, target operating model design, service management, transition planning, performance improvement and digitally enabled transformation. You will combine structured problem-solving with practical execution and bring a clear understanding of how supply chain services can be redesigned within a GBS environment to improve cost, control, service quality and scalability.The Senior Manager - Supply Chain GBS Transformation is expected to lead from the front in delivery, manage senior client stakeholders with confidence and help build the proposition through thought leadership, proposal support and team development.As part of your role, you will also have the opportunity to contribute to the business and your own personal growth through activities that form part of the following categories:Growing the Supply Chain GBS consulting businessSupport market development activities, proposition evolution and client campaigns aligned to changing Supply Chain GBS priorities.Contribute to bids, proposals, RFP / RFI responses and account growth initiatives through strong content, insight and delivery credibility.Build trusted working relationships with client stakeholders across Supply Chain, Operations and GBS functions.Develop reusable methods, tools, points of view and delivery assets that strengthen our market offer.Programme deliveryLead workstreams and manage consulting teams on Supply Chain GBS transformation programmes, ensuring quality delivery and strong client outcomes.Analyse current-state processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI / SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within the Intelligent Industry practice and model a collaborative, delivery-focused team culture.Work closely with account and programme leadership to manage risks, resolve issues and meet client expectations.Support the development of junior team members and contribute to practice capability building.Drive internal contribution - campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities) and offer development.Support learning & development - training to support you and your teams' career development and the in-demand skills within the company. eg. certifications etcYour ProfileThe ideal candidate will demonstrate many of the qualities below and be excited by the opportunity to apply their expertise in a collaborative and fast-paced environment:Significant consulting and/or transformation delivery experience in Supply Chain, GBS, Shared services or Operating model redesign.Demonstrable ability to work effectively in a matrixed environment and collaborate across disciplines to deliver high-quality outcomes.Experience supporting proposition development, account growth and sales activity in a consulting or transformation setting.Utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenuesProven track record of leading Supply Chain GBS workstreams or programmes with a focus on business-led transformation and operational improvement.Supply Chain expertise across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI / SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs a globally renowned technology and digital leader, we have the responsibility, ambition and capability to contribute to solving major societal questions shaping our future world. Invent for Society reflects our belief that social impact should be embedded in what we do. You will work on high-profile transformation programmes across multiple sectors, supporting clients as they redesign operations, improve performance and build future-ready supply chain service models.Need to KnowAt Capgemini we don't just believe in inclusion, we actively work to make it a reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work.We aim to support a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements a day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. To help support wellbeing we have trained Mental Health Champions across each of our business areas and have also invested in wellbeing apps such as Thrive and Peppy.CSRWe are focused on using technology to create positive social impact. We are working to reduce our carbon footprint and improve access to a more inclusive digital world.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefit options for you to select to suit your personal circumstances. The package includes a variable element dependent upon grade and on both company and personal performance.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real.
Aug 24, 2026
Full time
Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.Your RoleAs demand for our Supply Chain and Global Business Services (GBS) transformation offerings continues to grow, we are looking for an experienced Senior Manager to lead workstreams, manage teams and deliver high-quality consulting engagements across Supply Chain GBS strategy and transformation programmes. This role sits within our Intelligent Industry practice and offers strong growth opportunities across Consumer Products, Life Sciences, Automotive, and others.This is an opportunity for an experienced transformation consultant who can lead and deliver end-to-end consulting services spanning diagnostics, process assessment, target operating model design, service management, transition planning, performance improvement and digitally enabled transformation. You will combine structured problem-solving with practical execution and bring a clear understanding of how supply chain services can be redesigned within a GBS environment to improve cost, control, service quality and scalability.The Senior Manager - Supply Chain GBS Transformation is expected to lead from the front in delivery, manage senior client stakeholders with confidence and help build the proposition through thought leadership, proposal support and team development.As part of your role, you will also have the opportunity to contribute to the business and your own personal growth through activities that form part of the following categories:Growing the Supply Chain GBS consulting businessSupport market development activities, proposition evolution and client campaigns aligned to changing Supply Chain GBS priorities.Contribute to bids, proposals, RFP / RFI responses and account growth initiatives through strong content, insight and delivery credibility.Build trusted working relationships with client stakeholders across Supply Chain, Operations and GBS functions.Develop reusable methods, tools, points of view and delivery assets that strengthen our market offer.Programme deliveryLead workstreams and manage consulting teams on Supply Chain GBS transformation programmes, ensuring quality delivery and strong client outcomes.Analyse current-state processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI / SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within the Intelligent Industry practice and model a collaborative, delivery-focused team culture.Work closely with account and programme leadership to manage risks, resolve issues and meet client expectations.Support the development of junior team members and contribute to practice capability building.Drive internal contribution - campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities) and offer development.Support learning & development - training to support you and your teams' career development and the in-demand skills within the company. eg. certifications etcYour ProfileThe ideal candidate will demonstrate many of the qualities below and be excited by the opportunity to apply their expertise in a collaborative and fast-paced environment:Significant consulting and/or transformation delivery experience in Supply Chain, GBS, Shared services or Operating model redesign.Demonstrable ability to work effectively in a matrixed environment and collaborate across disciplines to deliver high-quality outcomes.Experience supporting proposition development, account growth and sales activity in a consulting or transformation setting.Utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenuesProven track record of leading Supply Chain GBS workstreams or programmes with a focus on business-led transformation and operational improvement.Supply Chain expertise across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI / SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs a globally renowned technology and digital leader, we have the responsibility, ambition and capability to contribute to solving major societal questions shaping our future world. Invent for Society reflects our belief that social impact should be embedded in what we do. You will work on high-profile transformation programmes across multiple sectors, supporting clients as they redesign operations, improve performance and build future-ready supply chain service models.Need to KnowAt Capgemini we don't just believe in inclusion, we actively work to make it a reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work.We aim to support a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements a day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. To help support wellbeing we have trained Mental Health Champions across each of our business areas and have also invested in wellbeing apps such as Thrive and Peppy.CSRWe are focused on using technology to create positive social impact. We are working to reduce our carbon footprint and improve access to a more inclusive digital world.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefit options for you to select to suit your personal circumstances. The package includes a variable element dependent upon grade and on both company and personal performance.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real.
VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts. We have an exciting opportunity for a Senior Estimator to join our growing team at VolkerHighways in Hoddesdon. This role is pivotal in supporting the business to achieve its turnover and profitability targets through accurate pricing and successful tendering. Key Responsibilities Prepare accurate tenders for capital projects and maintenance contracts. Manage key tender bids and ensure timely, accurate submissions. Interpret technical, commercial, and contractual requirements in tender documentation. Review and prepare tender pricing (including from first principles) for: Highway Term Maintenance contracts (up to £30m-£50m per annum). Schemes and projects up to £10m. Traffic management works. Complete tender reviews and attend Stakeholder meetings. Ensure compliance with all quality assurance requirements related to estimating. Compile and reconcile material and subcontract quotation enquiries. Complete tender handovers for awarded contracts and assist the Commercial team as required. Compare final contract costs against tender allowances. Develop and implement pricing strategies to maximise opportunities for winning work. Deliver comprehensive estimating services in line with company policies and procedures. Actively pursue alternatives and innovative solutions. Procurement Function: Review and propose improvements to purchasing processes. Develop supply chain policy and philosophy in collaboration with the Business Manager. About you We're looking for a proactive and detail-driven Senior Estimator who thrives in a fast-paced environment and is passionate about delivering excellence. To succeed in this role, you'll bring: Proven experience in estimating within highways or similar civil engineering projects. Track record of securing profitable contracts and contributing to business growth. Strong skills in tender handover and ensuring smooth transitions to delivery teams. Excellent presentation and communication abilities, confident in client-facing situations. Collaborative mindset - a team player and motivator who inspires others. Solid understanding of contract conditions, specifications, and technical drawings. Ability to work under pressure and meet tight deadlines without compromising quality. IT proficiency, including estimating software and Microsoft Office tools. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefit Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Aug 24, 2026
Full time
VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts. We have an exciting opportunity for a Senior Estimator to join our growing team at VolkerHighways in Hoddesdon. This role is pivotal in supporting the business to achieve its turnover and profitability targets through accurate pricing and successful tendering. Key Responsibilities Prepare accurate tenders for capital projects and maintenance contracts. Manage key tender bids and ensure timely, accurate submissions. Interpret technical, commercial, and contractual requirements in tender documentation. Review and prepare tender pricing (including from first principles) for: Highway Term Maintenance contracts (up to £30m-£50m per annum). Schemes and projects up to £10m. Traffic management works. Complete tender reviews and attend Stakeholder meetings. Ensure compliance with all quality assurance requirements related to estimating. Compile and reconcile material and subcontract quotation enquiries. Complete tender handovers for awarded contracts and assist the Commercial team as required. Compare final contract costs against tender allowances. Develop and implement pricing strategies to maximise opportunities for winning work. Deliver comprehensive estimating services in line with company policies and procedures. Actively pursue alternatives and innovative solutions. Procurement Function: Review and propose improvements to purchasing processes. Develop supply chain policy and philosophy in collaboration with the Business Manager. About you We're looking for a proactive and detail-driven Senior Estimator who thrives in a fast-paced environment and is passionate about delivering excellence. To succeed in this role, you'll bring: Proven experience in estimating within highways or similar civil engineering projects. Track record of securing profitable contracts and contributing to business growth. Strong skills in tender handover and ensuring smooth transitions to delivery teams. Excellent presentation and communication abilities, confident in client-facing situations. Collaborative mindset - a team player and motivator who inspires others. Solid understanding of contract conditions, specifications, and technical drawings. Ability to work under pressure and meet tight deadlines without compromising quality. IT proficiency, including estimating software and Microsoft Office tools. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefit Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Location Taunton About the job Job summary Looking for a role where you can genuinely shape service performance, influence senior stakeholders and drive meaningful improvement across a complex technology landscape? This is an opportunity to take ownership of critical IT services, ensuring they consistently deliver value to the business while continually evolving to meet changing needs. As an IT Service Manager, you'll sit at the heart of Technology Operations, acting as the key link between customers, technical teams and suppliers. You'll lead service reviews, oversee service level performance, manage escalations, and ensure new services are successfully transitioned into business-as-usual support. Just as importantly, you'll use insight, data and customer feedback to identify trends, solve underlying issues and champion continuous service improvement. This is a highly visible role with significant autonomy, offering the chance to influence decision-making across the organisation. You'll work closely with service owners, senior leaders and delivery teams, representing customer needs while driving improvements that enhance service quality, reliability and user satisfaction Ideal for an experienced IT Service Management professional, this position combines operational leadership with strategic thinking. If you enjoy building strong relationships, improving service outcomes and making a tangible impact across a large and complex technology environment, you'll find plenty of challenge, variety and opportunity here. Hybrid working and shift pattern This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Office attendance is expected 60% of the time. Job description Own the end-to-end performance of IT services, ensuring they are reliable, well-supported and delivering against agreed business expectations. Act as the key point of contact between business stakeholders, technology teams and suppliers, building trusted relationships and ensuring customer needs remain central to service delivery. Lead regular service reviews, analyse performance trends and provide clear insight into service health, risks, issues and opportunities. Manage service escalations and customer concerns, taking accountability for driving issues through to a successful resolution. Champion continual service improvement, identifying opportunities to enhance service quality, resilience, efficiency and customer satisfaction. Collaborate with technical teams to reduce recurring incidents, improve operational performance and address underlying causes rather than symptoms. Ensure new and changed services transition smoothly into live support, with appropriate service ownership, support models and operational readiness in place. Support the management of major incidents and service disruptions, coordinating communications, assessing business impact and helping to restore normal service as quickly as possible. Person specification Significant experience in IT Service Management, preferably within a large and complex technology environment. Demonstrable experience of managing, monitoring and improving service performance against agreed SLAs. Strong stakeholder management skills, with the ability to build effective relationships across business, technical and supplier teams. Proven experience managing service escalations, customer issues and operational challenges through to resolution. Ability to drive continual service improvement using data, insight, root cause analysis and customer feedback. Strong analytical skills with experience producing and interpreting service reports, metrics and performance trends.Power BI experience is essential Excellent communication and influencing skills, capable of engaging confidently with both technical and non-technical stakeholders at all levels. ITIL v4 Foundation qualification, with a solid understanding of service management best practice and operational support processes.
Aug 24, 2026
Full time
Location Taunton About the job Job summary Looking for a role where you can genuinely shape service performance, influence senior stakeholders and drive meaningful improvement across a complex technology landscape? This is an opportunity to take ownership of critical IT services, ensuring they consistently deliver value to the business while continually evolving to meet changing needs. As an IT Service Manager, you'll sit at the heart of Technology Operations, acting as the key link between customers, technical teams and suppliers. You'll lead service reviews, oversee service level performance, manage escalations, and ensure new services are successfully transitioned into business-as-usual support. Just as importantly, you'll use insight, data and customer feedback to identify trends, solve underlying issues and champion continuous service improvement. This is a highly visible role with significant autonomy, offering the chance to influence decision-making across the organisation. You'll work closely with service owners, senior leaders and delivery teams, representing customer needs while driving improvements that enhance service quality, reliability and user satisfaction Ideal for an experienced IT Service Management professional, this position combines operational leadership with strategic thinking. If you enjoy building strong relationships, improving service outcomes and making a tangible impact across a large and complex technology environment, you'll find plenty of challenge, variety and opportunity here. Hybrid working and shift pattern This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Office attendance is expected 60% of the time. Job description Own the end-to-end performance of IT services, ensuring they are reliable, well-supported and delivering against agreed business expectations. Act as the key point of contact between business stakeholders, technology teams and suppliers, building trusted relationships and ensuring customer needs remain central to service delivery. Lead regular service reviews, analyse performance trends and provide clear insight into service health, risks, issues and opportunities. Manage service escalations and customer concerns, taking accountability for driving issues through to a successful resolution. Champion continual service improvement, identifying opportunities to enhance service quality, resilience, efficiency and customer satisfaction. Collaborate with technical teams to reduce recurring incidents, improve operational performance and address underlying causes rather than symptoms. Ensure new and changed services transition smoothly into live support, with appropriate service ownership, support models and operational readiness in place. Support the management of major incidents and service disruptions, coordinating communications, assessing business impact and helping to restore normal service as quickly as possible. Person specification Significant experience in IT Service Management, preferably within a large and complex technology environment. Demonstrable experience of managing, monitoring and improving service performance against agreed SLAs. Strong stakeholder management skills, with the ability to build effective relationships across business, technical and supplier teams. Proven experience managing service escalations, customer issues and operational challenges through to resolution. Ability to drive continual service improvement using data, insight, root cause analysis and customer feedback. Strong analytical skills with experience producing and interpreting service reports, metrics and performance trends.Power BI experience is essential Excellent communication and influencing skills, capable of engaging confidently with both technical and non-technical stakeholders at all levels. ITIL v4 Foundation qualification, with a solid understanding of service management best practice and operational support processes.
Strategic hiring advisory: Partner with senior stakeholders to understand growth priorities, identify hiring opportunities and develop recruitment strategies that align with the firm's global and regional objectives. Market intelligence: Build and maintain knowledge of legal markets, competitor activity, talent trends and practice-specific developments to inform hiring decisions and support business planning. Talent identification and engagement: Develop approaches to identify and attract high-calibre lateral partner candidates across multiple jurisdictions, sectors and practice areas. Stakeholder management: Act as a trusted adviser to practice group leaders, regional leaders and hiring partners throughout the recruitment process, ensuring alignment and effective decision-making. Assessment and due diligence: Support the evaluation of candidates by reviewing business plans, analysing strategic fit and advising stakeholders on areas for investigation, challenge and testing throughout the assessment process. Commercial negotiations: Manage relationships with external search firms, negotiate agency terms and fees, and ensure value for money and a consistent approach across the firm's recruitment activities. Recruitment process management: Lead and coordinate recruitment processes from initial engagement through to offer stage, ensuring an efficient, professional and candidate-focused experience. Risk and practical advisory: Advise stakeholders on practical recruitment considerations including restrictive covenants, notice periods, team moves, portability of work and other market-specific risks associated with lateral hiring. Cross-functional collaboration: Work closely with HR, Finance, Risk, Conflicts, Legal and Marketing & Business Development teams to ensure a seamless and coordinated approach to partner hiring. Offer management: Support the preparation and negotiation of offers, ensuring commercial alignment and a positive candidate experience. Onboarding and integration: Lead the onboarding and integration of new partners, working with key stakeholders to support successful transition, early engagement and long-term success within the firm. Continuous improvement: Contribute to the development of recruitment processes, market insights, reporting and best practice frameworks that enhance the effectiveness of the Partner Recruitment function globally. Requirements Significant experience within legal partner recruitment, professional services recruitment or executive search. Strong understanding of the lateral partner market, including the commercial, financial and strategic considerations associated with senior-level hiring. Experience managing complex recruitment processes involving multiple stakeholders and jurisdictions. Proven ability to build credibility and influence senior stakeholders, including partners and business leaders. Strong commercial awareness and the ability to assess business cases, growth opportunities and strategic fit. Experience of reviewing and challenging business plans and financial information. Knowledge of practical considerations associated with senior-level hiring, including restrictive covenants, notice periods and team moves. Experience negotiating with search firms and managing external supplier relationships. Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously. Strong analytical and problem-solving capabilities. Outstanding communication and relationship-building skills. Resilient, adaptable and comfortable operating in a fast-paced and evolving international environment. A collaborative approach and a commitment to delivering an exceptional stakeholder and candidate experience. Core Competencies Demonstrates expertise in legal partner recruitment, with a strong understanding of the lateral partner market and the ability to manage complex recruitment processes. Proven skills in stakeholder management, commercial negotiations, and enhancing recruitment strategies to align with organizational objectives. Highest-signal resume keywords Legal Partner Recruitment Stakeholder Management Commercial Negotiations Project Management Analytical Skills ATS Optimization Keywords Hard Skills Recruitment Process Management Market Intelligence Candidate Assessment Business Plan Review Negotiation with Search Firms Soft Skills Communication Skills Relationship Building Problem-Solving Adaptability Collaboration Industry Keywords Professional Services Recruitment Executive Search Lateral Partner Market Stakeholder Engagement Risk Advisory
Aug 24, 2026
Full time
Strategic hiring advisory: Partner with senior stakeholders to understand growth priorities, identify hiring opportunities and develop recruitment strategies that align with the firm's global and regional objectives. Market intelligence: Build and maintain knowledge of legal markets, competitor activity, talent trends and practice-specific developments to inform hiring decisions and support business planning. Talent identification and engagement: Develop approaches to identify and attract high-calibre lateral partner candidates across multiple jurisdictions, sectors and practice areas. Stakeholder management: Act as a trusted adviser to practice group leaders, regional leaders and hiring partners throughout the recruitment process, ensuring alignment and effective decision-making. Assessment and due diligence: Support the evaluation of candidates by reviewing business plans, analysing strategic fit and advising stakeholders on areas for investigation, challenge and testing throughout the assessment process. Commercial negotiations: Manage relationships with external search firms, negotiate agency terms and fees, and ensure value for money and a consistent approach across the firm's recruitment activities. Recruitment process management: Lead and coordinate recruitment processes from initial engagement through to offer stage, ensuring an efficient, professional and candidate-focused experience. Risk and practical advisory: Advise stakeholders on practical recruitment considerations including restrictive covenants, notice periods, team moves, portability of work and other market-specific risks associated with lateral hiring. Cross-functional collaboration: Work closely with HR, Finance, Risk, Conflicts, Legal and Marketing & Business Development teams to ensure a seamless and coordinated approach to partner hiring. Offer management: Support the preparation and negotiation of offers, ensuring commercial alignment and a positive candidate experience. Onboarding and integration: Lead the onboarding and integration of new partners, working with key stakeholders to support successful transition, early engagement and long-term success within the firm. Continuous improvement: Contribute to the development of recruitment processes, market insights, reporting and best practice frameworks that enhance the effectiveness of the Partner Recruitment function globally. Requirements Significant experience within legal partner recruitment, professional services recruitment or executive search. Strong understanding of the lateral partner market, including the commercial, financial and strategic considerations associated with senior-level hiring. Experience managing complex recruitment processes involving multiple stakeholders and jurisdictions. Proven ability to build credibility and influence senior stakeholders, including partners and business leaders. Strong commercial awareness and the ability to assess business cases, growth opportunities and strategic fit. Experience of reviewing and challenging business plans and financial information. Knowledge of practical considerations associated with senior-level hiring, including restrictive covenants, notice periods and team moves. Experience negotiating with search firms and managing external supplier relationships. Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously. Strong analytical and problem-solving capabilities. Outstanding communication and relationship-building skills. Resilient, adaptable and comfortable operating in a fast-paced and evolving international environment. A collaborative approach and a commitment to delivering an exceptional stakeholder and candidate experience. Core Competencies Demonstrates expertise in legal partner recruitment, with a strong understanding of the lateral partner market and the ability to manage complex recruitment processes. Proven skills in stakeholder management, commercial negotiations, and enhancing recruitment strategies to align with organizational objectives. Highest-signal resume keywords Legal Partner Recruitment Stakeholder Management Commercial Negotiations Project Management Analytical Skills ATS Optimization Keywords Hard Skills Recruitment Process Management Market Intelligence Candidate Assessment Business Plan Review Negotiation with Search Firms Soft Skills Communication Skills Relationship Building Problem-Solving Adaptability Collaboration Industry Keywords Professional Services Recruitment Executive Search Lateral Partner Market Stakeholder Engagement Risk Advisory
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you're looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary is hiring a Managing Director to lead our global partnership with Akamai. This role is responsible for the overall success of this strategic partnership, including defining joint commercial strategies and managing relationships with senior executives. The focus is on achieving 10x growth by building on our existing strategic alliance, which brings Cloudinary's AI-powered video capabilities into Akamai Video Manager. A key priority is driving a large-scale replatforming of a legacy product while introducing full Digital Asset Management (DAM) capabilities. This role is central to unlocking the full value of the partnership - accelerating market adoption, expanding the ecosystem, and turning our combined technology strengths into measurable customer and business impact. Responsibilities Commercial Strategy & Business Model Development Develop a robust joint business model and commercial strategy, including pricing structures and revenue-share models. Establish clear contractual frameworks for referral agreements and revenue sharing to mitigate the risk of misaligned objectives. Define the value proposition and clear path to profitability for all new integrations and replatforming efforts. Strategic Replatforming & Partnership Growth Lead the replatforming of the legacy business by securing long-term revenue commitments and establishing a multi-year cutover transition plan. Initiate pilot programs with clear success and co-innovation criteria. Ensure successful pilots translate into the formal phase-out of legacy solutions and the full adoption of the Cloudinary solution. People & Team Management. Executive Leadership Recruit, mentor, develop and optimize a immediate team and specialized cross-functional teams (Product, R&D, Marketing, and Operations) to align with the evolving demands of the partnership and key projects. Ensure performance standards and an MBO framework are in place to achieve individual and team targets. Lead an Executive Steering Committee to oversee partnership progress, resolve escalations, and align on long-term vision. Identify and engage key executive sponsors across both organizations to champion the partnership. Operational Excellence & Measurable Impact Successful implementation of a signed joint business model and revenue-sharing framework. Achievement of critical milestones in the replatforming roadmap and successful pilot-to-production transitions. Achievement of designated revenue targets and leading indicators such as MoUs, SoIs, Frame Agreements, EOL, etc. Maintain target Net Revenue Retention (NRR) and identify growth opportunities. About you: 15+ years in strategic alliances, partner management or consulting practice for a cloud-based service provider. 6+ years leading partnership activities for a SaaS provider, ideally working with Akamai and/or partnering with CDNs. Experience selling Cloud infrastructure services such as Storage, CDN, compute, DAM or visual media. Demonstrated track record of successful quota attainment in a sales and alliances people management role, tracking all types of measurements including sell through, sell to and sell with (partner influence). Advanced understanding of CDN services, including products, pricing, packaging positioning and GTM tactics Excellent relationship-building and communication skills, with the ability to effectively collaborate with internal and external stakeholders at all levels. Self-motivated, results-oriented, and able to thrive in a fast-paced, dynamic startup environment. Willingness to travel as required to meet with partners and attend industry events We have you in mind. As an employee, you will experience many benefits, including: Awesome technology Top-talent peers Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
Aug 24, 2026
Full time
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you're looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary is hiring a Managing Director to lead our global partnership with Akamai. This role is responsible for the overall success of this strategic partnership, including defining joint commercial strategies and managing relationships with senior executives. The focus is on achieving 10x growth by building on our existing strategic alliance, which brings Cloudinary's AI-powered video capabilities into Akamai Video Manager. A key priority is driving a large-scale replatforming of a legacy product while introducing full Digital Asset Management (DAM) capabilities. This role is central to unlocking the full value of the partnership - accelerating market adoption, expanding the ecosystem, and turning our combined technology strengths into measurable customer and business impact. Responsibilities Commercial Strategy & Business Model Development Develop a robust joint business model and commercial strategy, including pricing structures and revenue-share models. Establish clear contractual frameworks for referral agreements and revenue sharing to mitigate the risk of misaligned objectives. Define the value proposition and clear path to profitability for all new integrations and replatforming efforts. Strategic Replatforming & Partnership Growth Lead the replatforming of the legacy business by securing long-term revenue commitments and establishing a multi-year cutover transition plan. Initiate pilot programs with clear success and co-innovation criteria. Ensure successful pilots translate into the formal phase-out of legacy solutions and the full adoption of the Cloudinary solution. People & Team Management. Executive Leadership Recruit, mentor, develop and optimize a immediate team and specialized cross-functional teams (Product, R&D, Marketing, and Operations) to align with the evolving demands of the partnership and key projects. Ensure performance standards and an MBO framework are in place to achieve individual and team targets. Lead an Executive Steering Committee to oversee partnership progress, resolve escalations, and align on long-term vision. Identify and engage key executive sponsors across both organizations to champion the partnership. Operational Excellence & Measurable Impact Successful implementation of a signed joint business model and revenue-sharing framework. Achievement of critical milestones in the replatforming roadmap and successful pilot-to-production transitions. Achievement of designated revenue targets and leading indicators such as MoUs, SoIs, Frame Agreements, EOL, etc. Maintain target Net Revenue Retention (NRR) and identify growth opportunities. About you: 15+ years in strategic alliances, partner management or consulting practice for a cloud-based service provider. 6+ years leading partnership activities for a SaaS provider, ideally working with Akamai and/or partnering with CDNs. Experience selling Cloud infrastructure services such as Storage, CDN, compute, DAM or visual media. Demonstrated track record of successful quota attainment in a sales and alliances people management role, tracking all types of measurements including sell through, sell to and sell with (partner influence). Advanced understanding of CDN services, including products, pricing, packaging positioning and GTM tactics Excellent relationship-building and communication skills, with the ability to effectively collaborate with internal and external stakeholders at all levels. Self-motivated, results-oriented, and able to thrive in a fast-paced, dynamic startup environment. Willingness to travel as required to meet with partners and attend industry events We have you in mind. As an employee, you will experience many benefits, including: Awesome technology Top-talent peers Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
The Community Support Worker will provide direct, practical and person-centered support to mentees approaching release from prison and after release into the community. Working under the direction of the Project Manager, the post-holder will help mentees identify priorities, develop and progress action plans, access appropriate services and maintain engagement during a period of significant transition. This is a front-line resettlement and community support role. The post-holder will work alongside mentees, volunteer mentors, prison and probation colleagues and community services to reduce barriers to stability, support safe mentoring relationships and help mentees progress towards realistic goals. The role requires someone who can build trust while maintaining clear professional boundaries, work confidently across prison and community settings, manage a varied caseload, respond proactively to changing needs and escalate safeguarding or risk concerns appropriately. Key relationships Project Manager and Service Delivery Director. Other Trailblazers staff and project colleagues. Volunteer mentors and prospective volunteers. Mentees and, where appropriate, family members or other community support networks. Prison staff, including resettlement, offender management and other relevant departments. Probation practitioners and other statutory services. Community organisations, accommodation providers, DWP / Jobcentre Plus, employers, education and training providers, health and substance misuse services and other local partners.
Aug 24, 2026
Full time
The Community Support Worker will provide direct, practical and person-centered support to mentees approaching release from prison and after release into the community. Working under the direction of the Project Manager, the post-holder will help mentees identify priorities, develop and progress action plans, access appropriate services and maintain engagement during a period of significant transition. This is a front-line resettlement and community support role. The post-holder will work alongside mentees, volunteer mentors, prison and probation colleagues and community services to reduce barriers to stability, support safe mentoring relationships and help mentees progress towards realistic goals. The role requires someone who can build trust while maintaining clear professional boundaries, work confidently across prison and community settings, manage a varied caseload, respond proactively to changing needs and escalate safeguarding or risk concerns appropriately. Key relationships Project Manager and Service Delivery Director. Other Trailblazers staff and project colleagues. Volunteer mentors and prospective volunteers. Mentees and, where appropriate, family members or other community support networks. Prison staff, including resettlement, offender management and other relevant departments. Probation practitioners and other statutory services. Community organisations, accommodation providers, DWP / Jobcentre Plus, employers, education and training providers, health and substance misuse services and other local partners.
Practice Manager - Eyehut Opticians Eyehut Opticians is seeking an organised, professional and motivated Practice Manager to oversee the day-to-day running of the practice. The Practice Manager will be responsible for ensuring the practice operates efficiently, delivers excellent patient care and customer service, and achieves its commercial and operational objectives. The practice Manager will be dispensing single vision and multi focal glasses, selling extra coatings such as mar, thinning and transitions. The Practice Manager will also be responsible for training other staff on how to sell and dispense. Key Responsibilities Manage the day-to-day operations of the Eyehut practice. Lead, supervise and support reception, optical and administrative staff. Organise staff rotas, holidays and cover to ensure appropriate staffing levels. Maintain a high standard of customer service and ensure patients receive a professional and welcoming experience. Manage appointment schedules and help ensure the smooth running of optometrist clinics. Handle patient enquiries, complaints and more complex customer service issues. Monitor practice sales, revenue, costs and overall performance against agreed targets. Support the team in achieving sales targets for frames, lenses, contact lenses and other optical products. Manage stock levels, ordering and relationships with suppliers. Oversee cash handling, payments, banking and basic practice financial administration. Ensure patient records and confidential information are handled accurately and securely. Ensure the practice complies with relevant optical, health and safety, data protection and company procedures. Recruit, train, develop and motivate members of the practice team. Conduct staff performance reviews and address performance or disciplinary issues where necessary. Identify opportunities to improve the efficiency, profitability and patient experience of the practice. Maintain the appearance and professional standards of the practice. Work closely with optometrists, dispensing opticians and the owners/directors of Eyehut. Produce regular updates on practice performance, staffing, stock and any operational issues. Skills and Experience The ideal candidate will have: Previous management or supervisory experience, ideally within an opticians, healthcare, retail or customer-facing environment. Strong leadership and people-management skills. Excellent communication and customer service skills. Good organisational and time-management abilities. Confidence dealing with staff, patients and suppliers. Commercial awareness and an understanding of sales and profitability. Good IT and administrative skills. The ability to remain organised and professional in a busy practice. A proactive approach to identifying and solving problems. Previous optical experience is desirable but not essential for candidates with strong management experience. Role Objective The Practice Manager will take ownership of the daily running of Eyehut Opticians, creating a well-organised and positive working environment for the team while ensuring patients receive an excellent standard of care and service. The successful candidate will play an important role in growing the practice, improving performance and maintaining Eyehut's professional standards.
Aug 24, 2026
Full time
Practice Manager - Eyehut Opticians Eyehut Opticians is seeking an organised, professional and motivated Practice Manager to oversee the day-to-day running of the practice. The Practice Manager will be responsible for ensuring the practice operates efficiently, delivers excellent patient care and customer service, and achieves its commercial and operational objectives. The practice Manager will be dispensing single vision and multi focal glasses, selling extra coatings such as mar, thinning and transitions. The Practice Manager will also be responsible for training other staff on how to sell and dispense. Key Responsibilities Manage the day-to-day operations of the Eyehut practice. Lead, supervise and support reception, optical and administrative staff. Organise staff rotas, holidays and cover to ensure appropriate staffing levels. Maintain a high standard of customer service and ensure patients receive a professional and welcoming experience. Manage appointment schedules and help ensure the smooth running of optometrist clinics. Handle patient enquiries, complaints and more complex customer service issues. Monitor practice sales, revenue, costs and overall performance against agreed targets. Support the team in achieving sales targets for frames, lenses, contact lenses and other optical products. Manage stock levels, ordering and relationships with suppliers. Oversee cash handling, payments, banking and basic practice financial administration. Ensure patient records and confidential information are handled accurately and securely. Ensure the practice complies with relevant optical, health and safety, data protection and company procedures. Recruit, train, develop and motivate members of the practice team. Conduct staff performance reviews and address performance or disciplinary issues where necessary. Identify opportunities to improve the efficiency, profitability and patient experience of the practice. Maintain the appearance and professional standards of the practice. Work closely with optometrists, dispensing opticians and the owners/directors of Eyehut. Produce regular updates on practice performance, staffing, stock and any operational issues. Skills and Experience The ideal candidate will have: Previous management or supervisory experience, ideally within an opticians, healthcare, retail or customer-facing environment. Strong leadership and people-management skills. Excellent communication and customer service skills. Good organisational and time-management abilities. Confidence dealing with staff, patients and suppliers. Commercial awareness and an understanding of sales and profitability. Good IT and administrative skills. The ability to remain organised and professional in a busy practice. A proactive approach to identifying and solving problems. Previous optical experience is desirable but not essential for candidates with strong management experience. Role Objective The Practice Manager will take ownership of the daily running of Eyehut Opticians, creating a well-organised and positive working environment for the team while ensuring patients receive an excellent standard of care and service. The successful candidate will play an important role in growing the practice, improving performance and maintaining Eyehut's professional standards.
Asset Experience Services - Team LeadSkip to main content Experience Services - Team Lead page is loaded Asset Experience Services - Team LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ518228 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Asset Experience Services - Team Leader # About the Role As Team Leader of the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will lead a specialised team of technical and operational specialists who provide essential support services to Asset Experience Managers across Royal London managed assets. This leadership role combines strategic oversight, team management, and operational excellence to enable Asset Experience Managers to deliver best-in-class occupier service while ensuring efficiency, compliance, and consistency across the Royal London portfolio.You will be accountable for team performance, service quality, resource allocation, and continuous improvement initiatives. Working collaboratively with the Property Delivery Lead and Asset Experience Leads, you will ensure seamless integration of central support functions with frontline property operations, fostering a high-performance culture and driving strategic alignment with client objectives.# Reporting Structure Reports to the Property Delivery Lead with close collaborative relationships with Asset Experience Leads across the Royal London portfolio. Key Responsibilities # Team Leadership & Management Provide line management to the Asset Experience Services team, including technical and operational specialists, encompassing performance reviews, development planning, and career progression support. Build and maintain a high-performance culture through effective communication, recognition, coaching, and team development initiatives. Allocate resources effectively across the portfolio, balancing workload distribution and prioritising support to Asset Experience Managers based on business needs. Serve as primary escalation point for complex technical, operational, and service delivery issues requiring senior intervention. Monitor team performance metrics and implement improvement actions to ensure consistent service excellence. Facilitate regular team meetings to share knowledge, address challenges, promote best practice adoption, and maintain team cohesion. Collaborate with senior leadership to drive consistency, identify systemic issues, and escalate matters appropriately to the Property Delivery Lead. # Strategic Service Delivery & Client Management Define and implement service standards, processes, and procedures that enable Asset Experience Managers to deliver exceptional client service. Act as the interface between the Asset Experience Services and Asset Experience Leads, ensuring alignment of support functions with operational priorities. Identify opportunities to enhance service delivery through process optimisation, technology adoption, and innovative support models. Maintain clear understanding of Royal London's asset strategy, values, and drivers, ensuring team activities align with client objectives. Coordinate with JLL subject matter experts to ensure the team accesses specialist knowledge when required.# Operational Oversight & Quality Assurance Oversee the delivery of data management, lease administration, financial support, service charge administration, and transitions support. Oversee the delivery of health & safety management, supplier management, works management, ESG support, and compliance activities. Ensure accuracy, completeness, and timeliness of all data, reports, and documentation produced by the team. Implement quality control processes and conduct regular audits to maintain high standards across all service areas. Monitor compliance with RICS standards, health and safety legislation, ISO14001, and other regulatory frameworks. Ensure effective knowledge management, documentation, and standard operating procedures are maintained and continuously improved.# Change Management & Innovation Lead the implementation of operational changes, new processes, technology platforms, and cultural initiatives within the team. Champion continuous improvement, identifying inefficiencies and driving solutions that enhance service delivery. Foster a culture of innovation, encouraging team members to propose and test new approaches to common challenges. Support the adoption of property management technologies and ensure the team develops competency in relevant systems. Skills & Qualifications # Technical Knowledge Proven experience in property management roles with comprehensive understanding of commercial property operations across diverse asset types. Expert knowledge of property management functions including lease administration, service charge management, health & safety compliance, and building operations. Strong understanding of RICS standards, regulatory frameworks, health and safety legislation, and ESG requirements. Demonstrated experience in team leadership, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to interpret complex technical, legal, and financial information and provide strategic recommendations. Proficiency in property management software platforms, Microsoft Office applications, and data analysis tools. Knowledge of process improvement methodologies and quality management systems. Commercial acumen with ability to balance service quality with financial efficiency.# Personal Attributes Inspirational leadership style that motivates high performance and fosters a collaborative, supportive team culture. Strong interpersonal and communication skills to effectively manage upward, downward, and peer-to-peer relationships. Capability to appropriately delegate responsibilities while empowering team members to develop and excel. Proactive approach to anticipating client and team needs and addressing issues before escalation. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Aug 24, 2026
Full time
Asset Experience Services - Team LeadSkip to main content Experience Services - Team Lead page is loaded Asset Experience Services - Team LeadApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ518228 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Asset Experience Services - Team Leader # About the Role As Team Leader of the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will lead a specialised team of technical and operational specialists who provide essential support services to Asset Experience Managers across Royal London managed assets. This leadership role combines strategic oversight, team management, and operational excellence to enable Asset Experience Managers to deliver best-in-class occupier service while ensuring efficiency, compliance, and consistency across the Royal London portfolio.You will be accountable for team performance, service quality, resource allocation, and continuous improvement initiatives. Working collaboratively with the Property Delivery Lead and Asset Experience Leads, you will ensure seamless integration of central support functions with frontline property operations, fostering a high-performance culture and driving strategic alignment with client objectives.# Reporting Structure Reports to the Property Delivery Lead with close collaborative relationships with Asset Experience Leads across the Royal London portfolio. Key Responsibilities # Team Leadership & Management Provide line management to the Asset Experience Services team, including technical and operational specialists, encompassing performance reviews, development planning, and career progression support. Build and maintain a high-performance culture through effective communication, recognition, coaching, and team development initiatives. Allocate resources effectively across the portfolio, balancing workload distribution and prioritising support to Asset Experience Managers based on business needs. Serve as primary escalation point for complex technical, operational, and service delivery issues requiring senior intervention. Monitor team performance metrics and implement improvement actions to ensure consistent service excellence. Facilitate regular team meetings to share knowledge, address challenges, promote best practice adoption, and maintain team cohesion. Collaborate with senior leadership to drive consistency, identify systemic issues, and escalate matters appropriately to the Property Delivery Lead. # Strategic Service Delivery & Client Management Define and implement service standards, processes, and procedures that enable Asset Experience Managers to deliver exceptional client service. Act as the interface between the Asset Experience Services and Asset Experience Leads, ensuring alignment of support functions with operational priorities. Identify opportunities to enhance service delivery through process optimisation, technology adoption, and innovative support models. Maintain clear understanding of Royal London's asset strategy, values, and drivers, ensuring team activities align with client objectives. Coordinate with JLL subject matter experts to ensure the team accesses specialist knowledge when required.# Operational Oversight & Quality Assurance Oversee the delivery of data management, lease administration, financial support, service charge administration, and transitions support. Oversee the delivery of health & safety management, supplier management, works management, ESG support, and compliance activities. Ensure accuracy, completeness, and timeliness of all data, reports, and documentation produced by the team. Implement quality control processes and conduct regular audits to maintain high standards across all service areas. Monitor compliance with RICS standards, health and safety legislation, ISO14001, and other regulatory frameworks. Ensure effective knowledge management, documentation, and standard operating procedures are maintained and continuously improved.# Change Management & Innovation Lead the implementation of operational changes, new processes, technology platforms, and cultural initiatives within the team. Champion continuous improvement, identifying inefficiencies and driving solutions that enhance service delivery. Foster a culture of innovation, encouraging team members to propose and test new approaches to common challenges. Support the adoption of property management technologies and ensure the team develops competency in relevant systems. Skills & Qualifications # Technical Knowledge Proven experience in property management roles with comprehensive understanding of commercial property operations across diverse asset types. Expert knowledge of property management functions including lease administration, service charge management, health & safety compliance, and building operations. Strong understanding of RICS standards, regulatory frameworks, health and safety legislation, and ESG requirements. Demonstrated experience in team leadership, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to interpret complex technical, legal, and financial information and provide strategic recommendations. Proficiency in property management software platforms, Microsoft Office applications, and data analysis tools. Knowledge of process improvement methodologies and quality management systems. Commercial acumen with ability to balance service quality with financial efficiency.# Personal Attributes Inspirational leadership style that motivates high performance and fosters a collaborative, supportive team culture. Strong interpersonal and communication skills to effectively manage upward, downward, and peer-to-peer relationships. Capability to appropriately delegate responsibilities while empowering team members to develop and excel. Proactive approach to anticipating client and team needs and addressing issues before escalation. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Are you passionate about building lasting relationships with customers? Do you thrive in a friendly and dynamic environment? If so, we have the perfect opportunity for you! Our client, a leading organisation based in Ashford, would like to recruit a friendly, proactive, and professional Customer Account Manager to join their team. Please find all the details below for you: Job title: Customer Account Manager Location: Ashford, Kent Salary: 30,000 The Team: Work alongside friendly colleagues in customer service and editorial departments, fostering collaboration and camaraderie. Hours: Monday-Friday, 9am-5pm Hybrid: Hybrid working for a healthy work-life balance (Once trained you will be in office Tuesday, Wednesday and Thursday and working from home on Mondays and Fridays) Benefits: 28 days holiday PLUS bank holidays BUPA healthcare coverage after 3 months Pension scheme Excellent training, ongoing support, and development opportunities Your daily duties will be to: Connect with existing customers through engaging check-in calls twice a year. Show them you care and are here to help! Provide insightful demonstrations that showcase the value of our clients services. Assist customers with their ledgers and invoices in the initial months to foster strong relationships. Transition into a full loyalty role after two months, becoming a key point of contact for our valued customers. You'll be the ideal candidate for this role if you have: Account Management or Customer service experience in an office A Customer centric attitude, with excellent rapport-building skills A desire to truly care about customers, retaining and nurturing accounts Next steps: This is a fantastic opportunity to step into a new role where your contributions truly matter! Be part of a vibrant workplace that values your input and encourages growth. If you're excited about creating meaningful connections and developing customer loyalty, we want to hear from you. Apply today! Our client can interview immediately. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Executive Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 24, 2026
Full time
Are you passionate about building lasting relationships with customers? Do you thrive in a friendly and dynamic environment? If so, we have the perfect opportunity for you! Our client, a leading organisation based in Ashford, would like to recruit a friendly, proactive, and professional Customer Account Manager to join their team. Please find all the details below for you: Job title: Customer Account Manager Location: Ashford, Kent Salary: 30,000 The Team: Work alongside friendly colleagues in customer service and editorial departments, fostering collaboration and camaraderie. Hours: Monday-Friday, 9am-5pm Hybrid: Hybrid working for a healthy work-life balance (Once trained you will be in office Tuesday, Wednesday and Thursday and working from home on Mondays and Fridays) Benefits: 28 days holiday PLUS bank holidays BUPA healthcare coverage after 3 months Pension scheme Excellent training, ongoing support, and development opportunities Your daily duties will be to: Connect with existing customers through engaging check-in calls twice a year. Show them you care and are here to help! Provide insightful demonstrations that showcase the value of our clients services. Assist customers with their ledgers and invoices in the initial months to foster strong relationships. Transition into a full loyalty role after two months, becoming a key point of contact for our valued customers. You'll be the ideal candidate for this role if you have: Account Management or Customer service experience in an office A Customer centric attitude, with excellent rapport-building skills A desire to truly care about customers, retaining and nurturing accounts Next steps: This is a fantastic opportunity to step into a new role where your contributions truly matter! Be part of a vibrant workplace that values your input and encourages growth. If you're excited about creating meaningful connections and developing customer loyalty, we want to hear from you. Apply today! Our client can interview immediately. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Executive Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Food & Beverage Director - Lifestyle, EAME GB - ENG - London Food and Beverage Director Full-time Worldwide Summary Food & Beverage Director - Lifestyle, EAME EAME All Lifestyle Brands LONDON BASED We believe hotels should be more than just places to sleep. They should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a neighbourhood restaurant, a rooftop bar, a chef collaboration, or a lobby that becomes the city's favourite gathering place, we create spaces that are as dynamic as the people who visit them. The Lifestyle Group by Hyatt is a newly established collective of experience, design and culture driven hotel brands, formed in January 2025 following Hyatt's acquisition of Standard International, the parent company of The Standard and Bunkhouse Hotels brands. Our portfolio includes The Standard, Bunkhouse Hotels, The StandardX, The Manner, Andaz, Thompson, Dream, JdV by Hyatt, Breathless, and me and all hotels, each with its own point of view, all driven by culture, design, and community. Fuelled by Hyatt's global platform, best-in class commercial services, and the World of Hyatt loyalty programme, we're setting a new "anything but" standard in Lifestyle hospitality, where 1 + 1 truly equals 3. We're now looking for a Food & Beverage Director - Lifestyle, EAME, based in London, to lead and shape the Food & Beverage strategy across our Lifestyle portfolio throughout EAME. We celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to help define the next generation of Lifestyle Food & Beverage, we'd love to meet you. Your role As the Food & Beverage Director - Lifestyle, EAME, you'll provide strategic leadership and operational direction for Food & Beverage across Hyatt's Lifestyle portfolio throughout EAME. Reporting to the Head of Lifestyle Operations, EAME, you'll work across multiple brands and properties to ensure our restaurants, bars, and social spaces continue to set the benchmark for creativity, guest experience, and commercial performance. This is an above-property leadership role that combines strategic thinking with operational expertise. You'll partner closely with General Managers, Directors of Food & Beverage, and regional functional teams to elevate performance, champion Lifestyle Food & Beverage standards, support hotel openings and transitions, strengthen owner relationships, and drive operational excellence across the region. You'll play a key role in shaping the future of Lifestyle Food & Beverage, working across concept development, commercial performance, operational excellence, and guest experience. From supporting exciting new openings and destination dining concepts to driving profitability across existing hotels, you'll ensure every venue reflects the unique personality of its brand while delivering exceptional guest experiences and sustainable commercial success. Working across Brand, Design, Commercial, Marketing, Revenue, Finance, Development, Loyalty, and Learning & Development, you'll help bring new ideas to life. You'll champion distinctive Food & Beverage concepts, support ownership conversations, mentor Directors of Food & Beverage, and identify emerging trends that keep our portfolio at the forefront of Lifestyle hospitality. Whether you're reviewing a new restaurant concept, partnering on a hotel opening, walking a rooftop bar on a busy Friday evening, or presenting a strategic business plan, you'll help create experiences that guests return for, and talk about, long after they've left. Qualifications Do you have what it takes to be our Food & Beverage Director - Lifestyle, EAME? We're looking for someone with miles and miles of personality, energy, and a passion for building relationships. You thrive in a fast-paced, high-energy environment, and you know how to keep your cool when things get busy. You're equally comfortable inspiring hotel teams, partnering with owners, reviewing financial performance, or exploring the next restaurant, bar, or dining concept that's shaping the future of Lifestyle hospitality. Above all, you understand that exceptional Food & Beverage is about much more than food and drink. It's about creating destinations, building communities, and delivering experiences that people genuinely want to be part of. In addition to this you'll also need Around 10+ years' experience in a senior Food & Beverage leadership role, ideally within a Lifestyle, luxury, or boutique hospitality brand with multi-property or above-property responsibility. Demonstrated success driving commercial Food & Beverage performance, guest satisfaction, and operational excellence across multiple hotels or venues. Experience supporting hotel openings, Food & Beverage concept development, and operational transitions. Proven leadership that inspires high-performing teams, develops future talent, and helps the business achieve its commercial and operational goals. Strong commercial and financial acumen, with experience in budgeting, forecasting, and performance management. Proven ability to influence and collaborate effectively across diverse stakeholder groups, including owners and senior leaders. A passion for Lifestyle hospitality, restaurants, bars, and emerging Food & Beverage trends. Flexible and adaptable, with the ability to juggle shifting priorities across a fast-paced, ever-changing international portfolio. Super-organised with excellent planning skills and the ability to manage multiple priorities across the region. Outstanding communication skills in English, both written and verbal. Additional European languages are an advantage. A can-do mindset. We're a small regional team, so this is very much a hands on role. Enthusiasm is essential. A self-starter who's equally comfortable leading strategically and rolling up their sleeves operationally. Willingness to travel extensively across the EAME region. Able to work a varied schedule, which may include occasional evenings, weekends, and public holidays. We are defined by our richness of personality and diversity of background and lifestyle. So, if you think you have what it takes to be our Food & Beverage Director - Lifestyle, EAME, we'd love to meet you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Hotel Saint Augustine, Bunkhouse Hotels Houston , TX , US Hyatt Regency Washington on Capitol Hill Washington , DC , US Our family is always growing. Want to be in the know?
Aug 24, 2026
Full time
Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Food & Beverage Director - Lifestyle, EAME GB - ENG - London Food and Beverage Director Full-time Worldwide Summary Food & Beverage Director - Lifestyle, EAME EAME All Lifestyle Brands LONDON BASED We believe hotels should be more than just places to sleep. They should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a neighbourhood restaurant, a rooftop bar, a chef collaboration, or a lobby that becomes the city's favourite gathering place, we create spaces that are as dynamic as the people who visit them. The Lifestyle Group by Hyatt is a newly established collective of experience, design and culture driven hotel brands, formed in January 2025 following Hyatt's acquisition of Standard International, the parent company of The Standard and Bunkhouse Hotels brands. Our portfolio includes The Standard, Bunkhouse Hotels, The StandardX, The Manner, Andaz, Thompson, Dream, JdV by Hyatt, Breathless, and me and all hotels, each with its own point of view, all driven by culture, design, and community. Fuelled by Hyatt's global platform, best-in class commercial services, and the World of Hyatt loyalty programme, we're setting a new "anything but" standard in Lifestyle hospitality, where 1 + 1 truly equals 3. We're now looking for a Food & Beverage Director - Lifestyle, EAME, based in London, to lead and shape the Food & Beverage strategy across our Lifestyle portfolio throughout EAME. We celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to help define the next generation of Lifestyle Food & Beverage, we'd love to meet you. Your role As the Food & Beverage Director - Lifestyle, EAME, you'll provide strategic leadership and operational direction for Food & Beverage across Hyatt's Lifestyle portfolio throughout EAME. Reporting to the Head of Lifestyle Operations, EAME, you'll work across multiple brands and properties to ensure our restaurants, bars, and social spaces continue to set the benchmark for creativity, guest experience, and commercial performance. This is an above-property leadership role that combines strategic thinking with operational expertise. You'll partner closely with General Managers, Directors of Food & Beverage, and regional functional teams to elevate performance, champion Lifestyle Food & Beverage standards, support hotel openings and transitions, strengthen owner relationships, and drive operational excellence across the region. You'll play a key role in shaping the future of Lifestyle Food & Beverage, working across concept development, commercial performance, operational excellence, and guest experience. From supporting exciting new openings and destination dining concepts to driving profitability across existing hotels, you'll ensure every venue reflects the unique personality of its brand while delivering exceptional guest experiences and sustainable commercial success. Working across Brand, Design, Commercial, Marketing, Revenue, Finance, Development, Loyalty, and Learning & Development, you'll help bring new ideas to life. You'll champion distinctive Food & Beverage concepts, support ownership conversations, mentor Directors of Food & Beverage, and identify emerging trends that keep our portfolio at the forefront of Lifestyle hospitality. Whether you're reviewing a new restaurant concept, partnering on a hotel opening, walking a rooftop bar on a busy Friday evening, or presenting a strategic business plan, you'll help create experiences that guests return for, and talk about, long after they've left. Qualifications Do you have what it takes to be our Food & Beverage Director - Lifestyle, EAME? We're looking for someone with miles and miles of personality, energy, and a passion for building relationships. You thrive in a fast-paced, high-energy environment, and you know how to keep your cool when things get busy. You're equally comfortable inspiring hotel teams, partnering with owners, reviewing financial performance, or exploring the next restaurant, bar, or dining concept that's shaping the future of Lifestyle hospitality. Above all, you understand that exceptional Food & Beverage is about much more than food and drink. It's about creating destinations, building communities, and delivering experiences that people genuinely want to be part of. In addition to this you'll also need Around 10+ years' experience in a senior Food & Beverage leadership role, ideally within a Lifestyle, luxury, or boutique hospitality brand with multi-property or above-property responsibility. Demonstrated success driving commercial Food & Beverage performance, guest satisfaction, and operational excellence across multiple hotels or venues. Experience supporting hotel openings, Food & Beverage concept development, and operational transitions. Proven leadership that inspires high-performing teams, develops future talent, and helps the business achieve its commercial and operational goals. Strong commercial and financial acumen, with experience in budgeting, forecasting, and performance management. Proven ability to influence and collaborate effectively across diverse stakeholder groups, including owners and senior leaders. A passion for Lifestyle hospitality, restaurants, bars, and emerging Food & Beverage trends. Flexible and adaptable, with the ability to juggle shifting priorities across a fast-paced, ever-changing international portfolio. Super-organised with excellent planning skills and the ability to manage multiple priorities across the region. Outstanding communication skills in English, both written and verbal. Additional European languages are an advantage. A can-do mindset. We're a small regional team, so this is very much a hands on role. Enthusiasm is essential. A self-starter who's equally comfortable leading strategically and rolling up their sleeves operationally. Willingness to travel extensively across the EAME region. Able to work a varied schedule, which may include occasional evenings, weekends, and public holidays. We are defined by our richness of personality and diversity of background and lifestyle. So, if you think you have what it takes to be our Food & Beverage Director - Lifestyle, EAME, we'd love to meet you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Hotel Saint Augustine, Bunkhouse Hotels Houston , TX , US Hyatt Regency Washington on Capitol Hill Washington , DC , US Our family is always growing. Want to be in the know?
Programme Manager - Training Support Location: Bristol On Site Contract Type: 12-Month Start Date: October 2026 Working Pattern: Standard hours Mon-Fri Security Clearance: BPSS required to start; must be UK Citizen to be eligible to obtain Security Clearance (SC) About the Role We are seeking an experienced Programme Manager to take full accountability for the delivery of a critical Air Defence Training Support contract across time, cost, requirement, and quality parameters. In this role, you will act as the primary interface to the UK Ministry of Defence (MOD) and lead a cross-functional team responsible for complex defence training delivery, maintenance support, and service transition from mobilization to execution. We are looking for people that have delivered projects or programmes to the UK MOD previously. Key Responsibilities Contract Execution: Lead and manage the cross-functional team delivering defence training support, ensuring all contract KPIs, milestones, and deliverables are met. Customer & Stakeholder Interface: Act as the primary point of contact for internal and external stakeholders, including the UK MOD, defence authority representatives, and key delivery partners. Service & Asset Management: Oversee the provision of qualified instructors, console operators, course design support, and operational personnel while ensuring the availability of specified assets, maintenance support, spares, and configuration control. Capability Integration: Support training capability growth initiatives, potential international scope expansion, and ongoing equipment/device upgrades. Team Leadership: Manage and mentor assigned Project Managers, providing coaching, performance management, and day-to-day guidance. Subcontract Oversight: Maintain robust supplier/subcontractor management and strict financial control over multi-year sustainment operations. Essential Requirements Core Skills: Proven expertise in Programme / Project Management, Stakeholder Management, and Financial Management. Qualifications: Accredited PM qualification (e.g., APMP, PRINCE2 Practitioner, PMI-PMP, or corporate equivalent). Leadership: Demonstrable experience leading cross-functional teams, ideally within a matrix organization, with a strong track record of operational delivery. Interface Capabilities: Strong background acting as a primary interface to high-level customers and influencing senior stakeholders. Desirable Experience 10+ years of programme or project management experience within the aerospace or defence sectors, with direct budget ownership. Hands-on experience managing UK MOD service contracts, KPI frameworks, and mobilization-to-execution transitions. Proven ability to control contract finances and manage change across multi-year production or sustainment contracts. Engineering or Business Management degree. Pragmatic problem-solver with a collaborative leadership style. Key Success Measures On-schedule, on-budget execution of the Training contract with high client satisfaction. Guaranteed availability of specified training assets and qualified personnel to meet operational demand. On-time completion of required deliverables and effective change board governance. Successful standing up and execution of expanded training service scopes.
Aug 24, 2026
Full time
Programme Manager - Training Support Location: Bristol On Site Contract Type: 12-Month Start Date: October 2026 Working Pattern: Standard hours Mon-Fri Security Clearance: BPSS required to start; must be UK Citizen to be eligible to obtain Security Clearance (SC) About the Role We are seeking an experienced Programme Manager to take full accountability for the delivery of a critical Air Defence Training Support contract across time, cost, requirement, and quality parameters. In this role, you will act as the primary interface to the UK Ministry of Defence (MOD) and lead a cross-functional team responsible for complex defence training delivery, maintenance support, and service transition from mobilization to execution. We are looking for people that have delivered projects or programmes to the UK MOD previously. Key Responsibilities Contract Execution: Lead and manage the cross-functional team delivering defence training support, ensuring all contract KPIs, milestones, and deliverables are met. Customer & Stakeholder Interface: Act as the primary point of contact for internal and external stakeholders, including the UK MOD, defence authority representatives, and key delivery partners. Service & Asset Management: Oversee the provision of qualified instructors, console operators, course design support, and operational personnel while ensuring the availability of specified assets, maintenance support, spares, and configuration control. Capability Integration: Support training capability growth initiatives, potential international scope expansion, and ongoing equipment/device upgrades. Team Leadership: Manage and mentor assigned Project Managers, providing coaching, performance management, and day-to-day guidance. Subcontract Oversight: Maintain robust supplier/subcontractor management and strict financial control over multi-year sustainment operations. Essential Requirements Core Skills: Proven expertise in Programme / Project Management, Stakeholder Management, and Financial Management. Qualifications: Accredited PM qualification (e.g., APMP, PRINCE2 Practitioner, PMI-PMP, or corporate equivalent). Leadership: Demonstrable experience leading cross-functional teams, ideally within a matrix organization, with a strong track record of operational delivery. Interface Capabilities: Strong background acting as a primary interface to high-level customers and influencing senior stakeholders. Desirable Experience 10+ years of programme or project management experience within the aerospace or defence sectors, with direct budget ownership. Hands-on experience managing UK MOD service contracts, KPI frameworks, and mobilization-to-execution transitions. Proven ability to control contract finances and manage change across multi-year production or sustainment contracts. Engineering or Business Management degree. Pragmatic problem-solver with a collaborative leadership style. Key Success Measures On-schedule, on-budget execution of the Training contract with high client satisfaction. Guaranteed availability of specified training assets and qualified personnel to meet operational demand. On-time completion of required deliverables and effective change board governance. Successful standing up and execution of expanded training service scopes.
