ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Jul 30, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
Jul 25, 2025
Full time
Customer Service Manager - Nights page is loaded Customer Service Manager - Nights Apply locations Canvas Birch, London, UK time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. This role provides the perfect platform to leave a lasting impact by helping establish the top student living space in the region. We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Leads overnight shifts. Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs) Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required Inducts new security team members in the required company policies and procedures. Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents. Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills General administration duties Minor maintenance issues - and the effective reporting of all tenant faults if unable to deal with the fault there and then. Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level Fixing leaks through isolating water supply This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit. Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls Responsible for your own health and safety and that of all colleagues Reporting in the handover/security handover book all issues encountered during the night Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times. Conducts and logs room and communal area inspections as required Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested Role Scope The Canvas Wembley Arthur House community accommodates approximately 770 Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH Experience & Skills Essential Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment Self-starter with the ability to self-motivate A strong team player but capable of working autonomously and taking ownership. Evidence of organization skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Welcome Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar About Us As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management . click apply for full job details
Location : Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office At Amplius, we re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment. In our Asset Sales Shared Ownership Sales Manager role, you ll be responsible for sales relating to Amplius extensive Affordable Homeownership portfolio. Overseeing a team of Asset Sales Officers, you ll be delivering outstanding sales performance whilst always looking to uphold customer satisfaction. Salary: Up to £58,000 per year Contract: Permanent Your week : 36.25 hours p/week (9am 5.15pm Monday to Friday, with 1-hour lunch) Snapshot of your role This is what your day will look like as our Asset Sales Shared Ownership Sales Manager: Responsible for overseeing all transactions related to Affordable Homeownership Sales, managing over 400 sales annually. Leading a team of Asset Sales Officers to deliver an efficient, customer-focused sales service in compliance with Regulatory and legal standards. Responsible for delivering sales and maximising sales income to achieve objectives set within the Business Plan and key performance indicators. Responsible for providing accurate reporting information both internally and to our Regulator on Affordable Homeownership sales and producing reports to as necessary. Work closely with the Head of Asset Sales advising on best practice, policy and procedure to ensure compliance with Statutory requirements and the Homes England Capital Funding Guide (CFG). Managing regeneration sales and affordable home ownership sales, in line with regulator and statutory requirements. Your toolkit for success To thrive in our Asset Sales Shared Ownership Sales Manager role, you ll need: Excellent knowledge of all Affordable Home Ownership and Rental initiatives and Regulator requirements detailed within the Capital Funding Guide and their related sales and rental procedures. To possess a sound knowledge of legal regulations and requirements for selling and marketing Residential/Commercial properties, both via Open Market and Auction. Sound understanding of the property market, trends, property valuations and costings. Experience in delivering and managing sales promotions, collating and utilising market research to maximise sale potential and income. Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers. Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Perks of working at Amplius 28 day s annual leave plus bank holidays, with the ability to carry over allowance and purchase more Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary Paid professional subscription for membership fees relating to your role Employee Assistance Programme offering free wellbeing tools, free flu jabs and more Health cash plan giving cash back for everyday health checks such as optical and dental Cycle to Work and Electric Car Lease schemes High street, holiday and gym membership discounts Plus lots more once you join!
Jul 19, 2025
Full time
Location : Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office At Amplius, we re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment. In our Asset Sales Shared Ownership Sales Manager role, you ll be responsible for sales relating to Amplius extensive Affordable Homeownership portfolio. Overseeing a team of Asset Sales Officers, you ll be delivering outstanding sales performance whilst always looking to uphold customer satisfaction. Salary: Up to £58,000 per year Contract: Permanent Your week : 36.25 hours p/week (9am 5.15pm Monday to Friday, with 1-hour lunch) Snapshot of your role This is what your day will look like as our Asset Sales Shared Ownership Sales Manager: Responsible for overseeing all transactions related to Affordable Homeownership Sales, managing over 400 sales annually. Leading a team of Asset Sales Officers to deliver an efficient, customer-focused sales service in compliance with Regulatory and legal standards. Responsible for delivering sales and maximising sales income to achieve objectives set within the Business Plan and key performance indicators. Responsible for providing accurate reporting information both internally and to our Regulator on Affordable Homeownership sales and producing reports to as necessary. Work closely with the Head of Asset Sales advising on best practice, policy and procedure to ensure compliance with Statutory requirements and the Homes England Capital Funding Guide (CFG). Managing regeneration sales and affordable home ownership sales, in line with regulator and statutory requirements. Your toolkit for success To thrive in our Asset Sales Shared Ownership Sales Manager role, you ll need: Excellent knowledge of all Affordable Home Ownership and Rental initiatives and Regulator requirements detailed within the Capital Funding Guide and their related sales and rental procedures. To possess a sound knowledge of legal regulations and requirements for selling and marketing Residential/Commercial properties, both via Open Market and Auction. Sound understanding of the property market, trends, property valuations and costings. Experience in delivering and managing sales promotions, collating and utilising market research to maximise sale potential and income. Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers. Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Perks of working at Amplius 28 day s annual leave plus bank holidays, with the ability to carry over allowance and purchase more Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary Paid professional subscription for membership fees relating to your role Employee Assistance Programme offering free wellbeing tools, free flu jabs and more Health cash plan giving cash back for everyday health checks such as optical and dental Cycle to Work and Electric Car Lease schemes High street, holiday and gym membership discounts Plus lots more once you join!
Salary: Competitive Contract: Fixed Term Contract 12 months Hours: Full time Location: Marlborough We have an exciting opportunity to recruit a Lettings Negotiator to join our Marlborough office on a fixed term contract of up to 12 months. This is an excellent opportunity for someone looking for a new challenge while working with a really varied lettings portfolio. As a Lettings Negotiator, you will be responsible for letting multiple properties and networking for new instructions. You will be responsible for registering and managing a list of applicants ensuring they are regularly contacted and offered new properties, producing lettings paperwork and ensuring that the tenancies are compliant and let in accordance with our Residential letting SOPS. We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Register applicants on our software package (REAPIT) Maintain regular contact with your applicants and ensure they are offered suitable properties. Set up viewings and accompany applicants on multiple viewings. Source properties from other agents (where possible) Network, search for and develop new business opportunities. Ensure the SOPs for Residential Lettings are adhered to. Operate in accordance with current legislation. Liaise with clients throughout the marketing and letting process providing regular feedback. Follow up viewings and provide feedback to our landlords. Progressand negotiate offers when received. Produce lettings paperwork. Ensure cleared funds, references completed, signed contracts and correct compliance are in place prior to move-in Cover for other members of staff as required particularly during holiday periods. What will it take to be successful? We are seeking someone with ideally some lettings experience, excellent communication, organisational and multitasking skills. Youll be a strong team player, with the ability to work well under pressure to meet deadlines. You will also be IT literate and comfortable working with databases and relevant software. Experience of the local area residential lettings market is highly desirable. You may also have experience in the following roles: Lettings Consultant, Lettings Coordinator, Property Negotiator, Estate Agent, Rental Agent, Property Manager, Tenancy Coordinator, Lettings Administrator, Residential Lettings Agent, Leasing Consultant, Sales and Lettings Negotiator, Client Services Coordinator, Housing Officer, Real Estate Consultant, Lettings Associate. REF- JBRP1_UKTJ
Feb 20, 2025
Full time
Salary: Competitive Contract: Fixed Term Contract 12 months Hours: Full time Location: Marlborough We have an exciting opportunity to recruit a Lettings Negotiator to join our Marlborough office on a fixed term contract of up to 12 months. This is an excellent opportunity for someone looking for a new challenge while working with a really varied lettings portfolio. As a Lettings Negotiator, you will be responsible for letting multiple properties and networking for new instructions. You will be responsible for registering and managing a list of applicants ensuring they are regularly contacted and offered new properties, producing lettings paperwork and ensuring that the tenancies are compliant and let in accordance with our Residential letting SOPS. We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Register applicants on our software package (REAPIT) Maintain regular contact with your applicants and ensure they are offered suitable properties. Set up viewings and accompany applicants on multiple viewings. Source properties from other agents (where possible) Network, search for and develop new business opportunities. Ensure the SOPs for Residential Lettings are adhered to. Operate in accordance with current legislation. Liaise with clients throughout the marketing and letting process providing regular feedback. Follow up viewings and provide feedback to our landlords. Progressand negotiate offers when received. Produce lettings paperwork. Ensure cleared funds, references completed, signed contracts and correct compliance are in place prior to move-in Cover for other members of staff as required particularly during holiday periods. What will it take to be successful? We are seeking someone with ideally some lettings experience, excellent communication, organisational and multitasking skills. Youll be a strong team player, with the ability to work well under pressure to meet deadlines. You will also be IT literate and comfortable working with databases and relevant software. Experience of the local area residential lettings market is highly desirable. You may also have experience in the following roles: Lettings Consultant, Lettings Coordinator, Property Negotiator, Estate Agent, Rental Agent, Property Manager, Tenancy Coordinator, Lettings Administrator, Residential Lettings Agent, Leasing Consultant, Sales and Lettings Negotiator, Client Services Coordinator, Housing Officer, Real Estate Consultant, Lettings Associate. REF- JBRP1_UKTJ
MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London
Feb 14, 2025
Contractor
MMP Consultancy currently have an opportunity for a Senior Development Manager to join a local authority based in Hammersmith. My client are paying a rate of (Apply online only)p/d Umbrella. This role will involve managing a small team of 2 staff and my client can offer 1-2 days p/w working from home. Job Purpose: The Regeneration & Development team delivers the council-led development programme including complex development and regeneration schemes, new housing supply, new community assets including schools and community facilities, deliver capital receipts and new income streams, and manage stakeholder and community relationships. The current programme will see 1,800 new homes and community infrastructure over the next 8 years and will continue to grow as new growth opportunities emerge. The primary purpose of this post is to lead on the management and implementation of complex assets and growth projects; ensuring quality, innovation, best practice and efficiency in commissioning and delivery. The post holder will take development opportunities from the identification and inception stage, through appraisal and design development, to planning and transition to pre-construction and delivery. To succeed in this role, the post holder must be an inclusive and dynamic leader who is able to influence stakeholders, communicate clearly and with a range of audiences, and bring colleagues and residents on the development journey to ensure positive outcomes. Duties: The key objectives are to create new housing, schools and community facilities, and capital receipts through the delivery of successful planning applications To develop options for the physical development and regeneration of Council sites including large scale new-build housing and mixed-use developments (including schools and community facilities) incorporating high quality design, environmental and community safety standards To work collaboratively with external partners to facilitate the delivery of large-scale development opportunities in the borough leveraging the Council's assets. To procure development and regeneration projects, ensuring the highest standards of design, innovation, sustainability and construction best practice are achieved. Manage project teams, including consultants and solicitors, to ensure individual projects are secured and internal procedures and policies are followed Manage projects through the planning process, including negotiation of Section 106 agreements. To liaise positively with other Council departments to ensure wider corporate objectives are incorporated into option appraisals and development briefs and to develop innovative ways of delivering the Council's Business Plan objectives. To supervise co-production, engagement and consultation with residents on major development schemes, school communities and other groups as appropriate in liaison with the consultation and tenant participation teams. To performance manage, monitor, and report on progress toward project milestones and physical and financial targets to Senior Managers and elected members To be responsible for development financial modelling and progress through financial and development gateway processes from inception to planning and start on site, and to ensure successful handover of projects during pre-construction to the delivery phase To draft corporate policy papers for consideration by Project Boards and will be required to oversee policy and strategy work-streams, and be capable of presenting at Director level. Matrix management responsibility to oversee and coordinate the work of project teams which can include development managers, consultation staff, external consultants, agencies and developers ensuring compliance with development agreements and agreed development plans. Senior Development Managers will have line management responsibility for team members. This could include Development Managers, Development Officers and/or Programme Officers. To work in conjunction with the Council's Property Services Team and external valuation and marketing/sales advisers to maximise the physical and financial benefits accruing to the Council from redevelopment of land and assets. To liaise with the Borough's Planning and Legal services on matters of tenancy, planning and development legislation and land law. To ensure that all proposals, and all appointments, comply with national and EU statutory and legislative requirements, and the Council's Standing Orders, Financial Regulations and other relevant procedures. Ensure effective liaison with Residents, Members, Schools and community groups, Housing Management, Needs and Allocations, Housing Repairs, Home Ownership, Schools Property and Contracts, Community and Third sector team, Borough Valuers, Borough Solicitor and internal and external regeneration and funding agencies and partners. Generally, to develop and maintain ongoing partnerships and take a flexible approach to meeting outcomes and empowering colleagues Serve as a key member of the Growth team advancing the assets and growth strategy and new business development, identifying, and responding to "Growth" opportunities across the Borough on the Council's land and in partnership. Post holders are required to work flexibly from Council offices, site, and consultant's offices as necessary. They will be expected to attend evening and weekend meetings as required and to work directly with members, residents and the public in consultation meetings and workshop and exhibition events. They will need to manage conflicting priorities and work to tight deadlines The post holders will be required to visit dirty and noisy building sites and to wear personal protective equipment from time to time, although the job is predominantly office based, with regular visits to estates, schools and children's centres, and meetings in other offices Title: Senior Development Manager Day Rate: (Apply online only)p/d Umbrella Location: Hammersmith, London
NEW BUSINESS HUNTER REQUIRED! Our client is a well respected manufacturer of residential Ventilation solutions looking to hire a NEW BUSINESS WINNER! Your role is selling to planned & reactive maintenance teams in Housing Associations, Local Authorities & Social housing providers across South London inside the M25, Surrey, Kent and Sussex. This is a pioneering opportunity, created through growth, this could be the career move for YOU! Selling market leading domestic kitchen, bathroom and utility fans into Heads of Maintenance, local authority officers, damp and mould specialists. Offering up to £40k basic, 20% bonus potential and the opportunity to join the company at an exciting time in its development. Read below and APPLY TODAY! -THE ROLE; As Business Development Manager, you will be building strong relationships with Housing Associations, Local authorities and Private registered providers of social housing accommodation across South London inside the M25, Surrey, Kent and Sussex. You will be targeting their reactive and planned maintenance departments as mould and condensation issues can not only cause problems within a dwelling, but damp and mould can cause a range of health problems due to poor ventilation. This is a new business focused position requiring a real hunger and passion with genuine resilience. As Business development manager, you will conduct site surveys on the tenants property (typically 3+ surveys per day), present a solution to the social housing provider and as a highly regarded manufacturer, present your supply and install solution. You will typically be building relationships with and selling to the reactive and planned maintenance departments of the Local authorities, Housing Associations and Private registered providers across your territory. These include Heads of Maintenance, local authority officers, maintenance officers and damp and mould specialists. Although this is a new role created through growth, you will have a database of customers (recently purchased) to call on from day 1. - THE SUCCESSFUL CANDIDATE; MUST be happy being new business focused A fearless approach Our client is open on background, beneficial if sold to Local Authorities but not essential. You will have a track record of door knocking and a proven history of sales success. A confident, engaging professional who is able to build strong B2B relationships, but also be credible in the tenants property and happy to conduct mould and damp surveys. An ambitious individual that is excited to join a team in their infancy. - COMPANY; Our client is a highly regarded, well established manufacturer of residential, commercial and industrial fans and ventilation. They are launching new products in the next few months which will excite the market. - THE REMUNERATION; £35,000- £40,000 basic salary, dependent on experience. Bonus paid quarterly giving a further 20% earning potential. Car allowance of £6500. 25 days holiday, rising by 1 day per annum, up to a maximum of 28 days, plus 8 Bank holidays. 5% company pension contribution. Mobile, laptop, all out of pocket expenses. Regular team get togethers and a comprehensive 2 weeks induction to set you up for success. This is an exciting opportunity to join a team with big ambition, so if you have the qualities and experience that our client is looking for then get in touch with the team at Chandler Harris Recruitment today, on (phone number removed) or email your CV to (url removed)
Feb 12, 2025
Full time
NEW BUSINESS HUNTER REQUIRED! Our client is a well respected manufacturer of residential Ventilation solutions looking to hire a NEW BUSINESS WINNER! Your role is selling to planned & reactive maintenance teams in Housing Associations, Local Authorities & Social housing providers across South London inside the M25, Surrey, Kent and Sussex. This is a pioneering opportunity, created through growth, this could be the career move for YOU! Selling market leading domestic kitchen, bathroom and utility fans into Heads of Maintenance, local authority officers, damp and mould specialists. Offering up to £40k basic, 20% bonus potential and the opportunity to join the company at an exciting time in its development. Read below and APPLY TODAY! -THE ROLE; As Business Development Manager, you will be building strong relationships with Housing Associations, Local authorities and Private registered providers of social housing accommodation across South London inside the M25, Surrey, Kent and Sussex. You will be targeting their reactive and planned maintenance departments as mould and condensation issues can not only cause problems within a dwelling, but damp and mould can cause a range of health problems due to poor ventilation. This is a new business focused position requiring a real hunger and passion with genuine resilience. As Business development manager, you will conduct site surveys on the tenants property (typically 3+ surveys per day), present a solution to the social housing provider and as a highly regarded manufacturer, present your supply and install solution. You will typically be building relationships with and selling to the reactive and planned maintenance departments of the Local authorities, Housing Associations and Private registered providers across your territory. These include Heads of Maintenance, local authority officers, maintenance officers and damp and mould specialists. Although this is a new role created through growth, you will have a database of customers (recently purchased) to call on from day 1. - THE SUCCESSFUL CANDIDATE; MUST be happy being new business focused A fearless approach Our client is open on background, beneficial if sold to Local Authorities but not essential. You will have a track record of door knocking and a proven history of sales success. A confident, engaging professional who is able to build strong B2B relationships, but also be credible in the tenants property and happy to conduct mould and damp surveys. An ambitious individual that is excited to join a team in their infancy. - COMPANY; Our client is a highly regarded, well established manufacturer of residential, commercial and industrial fans and ventilation. They are launching new products in the next few months which will excite the market. - THE REMUNERATION; £35,000- £40,000 basic salary, dependent on experience. Bonus paid quarterly giving a further 20% earning potential. Car allowance of £6500. 25 days holiday, rising by 1 day per annum, up to a maximum of 28 days, plus 8 Bank holidays. 5% company pension contribution. Mobile, laptop, all out of pocket expenses. Regular team get togethers and a comprehensive 2 weeks induction to set you up for success. This is an exciting opportunity to join a team with big ambition, so if you have the qualities and experience that our client is looking for then get in touch with the team at Chandler Harris Recruitment today, on (phone number removed) or email your CV to (url removed)
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Councils, Ipswich IP1 2BX £30,095 - £35,336 per annum (pro rata) 30 hours per week Fixed term or Secondment Opportunity for 2 years Reference: BMS00575 Full time, part time and job share opportunities will be considered. We are looking for a Shared Ownership Officer to join our team in Strategic Property. The successful person will share our values, commitment and motivation to make a difference for our districts. About the role The Shared Ownership Officer will take the professional lead on the shared ownership product across the two Councils and will oversee the sales and marketing process for new shared ownership homes on behalf of the Councils . This is a great opportunity to join a small, busy team who are passionate about delivering affordable homes. If you have experience in property, housing, estate agency or a related field and you can deliver great customer service with the ability to work independently and deliver then this could be a great role for you. About you You will have a relevant qualification at HNC/Certificate of Higher Education level. Or NVQ3/ONC level or equivalent knowledge gained through experience. You will have relevant experience of: estate agency/residential/construction/property management/housing field delivering/marketing of shared ownership properties (desirable) working in a customer focused environment and resolving issues for customers the sales, marketing and conveyancing process for new build properties with the ability to assess the eligibility of applicants for shared ownership managing projects with multiple partners using Microsoft Office and Teams, or similar in a working environment writing and presenting reports to a wide range of audiences resident engagement/involvement work to inform and influence future housing delivery and service improvement working across teams to deliver an outcome. You will need: confidence in managing contracts excellent communication skills with the ability to communicate with a wide range of audiences including Members, Contractors, developers, and customers experience of developing partnerships and collaborating with others to achieve an agreed outcome sound organisational skills and the ability to organise your own workload experience of managing projects with multiple partners demonstrable experience of providing excellent client/customer focus a track record in continuous personal and professional development and an ability to encourage learning and development in others knowledge of the housing market and the ability to keep up to date with policy and practice related to affordable home ownership products. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits of working with us Great opportunities for learning and development. Suffolk Coaching and Mentoring Partnership. Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. Visit our Employee Benefits page for further information via: Our ways of working We are committed to working in a more hybrid way, with a mix of office, home, and remote-based working. (Business needs permitting) This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. To find out more If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Hazel Ellard, Assistant Manager for Strategic Property, on 724657. How to apply To apply, please visit our website: Closing date: 1pm, 5 August 2022. Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
Aug 04, 2022
Full time
Babergh and Mid Suffolk District Councils, Ipswich IP1 2BX £30,095 - £35,336 per annum (pro rata) 30 hours per week Fixed term or Secondment Opportunity for 2 years Reference: BMS00575 Full time, part time and job share opportunities will be considered. We are looking for a Shared Ownership Officer to join our team in Strategic Property. The successful person will share our values, commitment and motivation to make a difference for our districts. About the role The Shared Ownership Officer will take the professional lead on the shared ownership product across the two Councils and will oversee the sales and marketing process for new shared ownership homes on behalf of the Councils . This is a great opportunity to join a small, busy team who are passionate about delivering affordable homes. If you have experience in property, housing, estate agency or a related field and you can deliver great customer service with the ability to work independently and deliver then this could be a great role for you. About you You will have a relevant qualification at HNC/Certificate of Higher Education level. Or NVQ3/ONC level or equivalent knowledge gained through experience. You will have relevant experience of: estate agency/residential/construction/property management/housing field delivering/marketing of shared ownership properties (desirable) working in a customer focused environment and resolving issues for customers the sales, marketing and conveyancing process for new build properties with the ability to assess the eligibility of applicants for shared ownership managing projects with multiple partners using Microsoft Office and Teams, or similar in a working environment writing and presenting reports to a wide range of audiences resident engagement/involvement work to inform and influence future housing delivery and service improvement working across teams to deliver an outcome. You will need: confidence in managing contracts excellent communication skills with the ability to communicate with a wide range of audiences including Members, Contractors, developers, and customers experience of developing partnerships and collaborating with others to achieve an agreed outcome sound organisational skills and the ability to organise your own workload experience of managing projects with multiple partners demonstrable experience of providing excellent client/customer focus a track record in continuous personal and professional development and an ability to encourage learning and development in others knowledge of the housing market and the ability to keep up to date with policy and practice related to affordable home ownership products. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits of working with us Great opportunities for learning and development. Suffolk Coaching and Mentoring Partnership. Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. Visit our Employee Benefits page for further information via: Our ways of working We are committed to working in a more hybrid way, with a mix of office, home, and remote-based working. (Business needs permitting) This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. To find out more If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Hazel Ellard, Assistant Manager for Strategic Property, on 724657. How to apply To apply, please visit our website: Closing date: 1pm, 5 August 2022. Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
