Career Choices Dewis Gyrfa Ltd
Swindon, Wiltshire
40 hours per week (this role could be considered as a job share for 2 x part-time colleagues) 5 days per week, working an 8-hour day (or split shifts for part-time) Competitive salary plus Sodexo rewards and benefits Job Introduction Sodexo believes government agencies should foster an environment of respect, operating efficiently and effectively to promote productivity. We prioritise employee well-being and play a vital role in building stronger communities. We are seeking a Helpdesk Team Leader to join our team at Delta 1100, Swindon SN5 7WZ . This exciting role involves working in partnership with a high-profile blue light service organisation within the customer experience property helpdesk. As a Helpdesk Team Leader , you'll manage, coach, and motivate a team of Intelligent Service Centre (ISC) Operators to deliver best-in-class customer service to clients and suppliers, ensuring prompt, professional, and efficient support. What you'll do: Lead and support a team of helpdesk operators, maintaining professionalism and excellent service standards. Manage onboarding, induction, training, and probation for new starters to ensure smooth integration. Conduct regular one-to-one meetings and performance reviews to drive continuous development and accountability. Build and maintain effective relationships with suppliers, clients, and internal stakeholders. Identify and implement improvements to drive efficiency and service excellence. Demonstrate flexibility, adaptability, and a proactive approach to change. Support contract teams to maintain service delivery and compliance with contractual obligations. Ensure full compliance with Sodexo policies, procedures, directives, and information security requirements. Promote Sodexo's values and ethical principles while upholding client values of professionalism, integrity, courage, and compassion. Additional Responsibilities: Deputise for other Team Leaders when required, carrying out duties aligned to your banding and experience. Act as the escalation point for customer complaints, ensuring timely resolution and stakeholder updates. Maintain adherence to ISC processes and procedures, ensuring team proficiency through regular training. Collaborate with suppliers to ensure timely completion of work requests. Provide logical, solution-focused support to ISC Operators, escalating complex issues to BMS and Technical Assurance teams. Manage and maintain the duty rota to ensure 24/7/365 operator coverage. Provide first-line support, guidance, and mentoring for helpdesk operators. Monitor and manage workloads to meet targets and service level agreements. Deliver and assist in training, coaching, and development programmes. Conduct monthly 1-1s and quarterly PDRs (Performance Development Reviews), documenting progress and actions. Support continuous improvement by reviewing and refining operational processes. Assist management in implementing new processes and adapting working methods as required. Participate in recruitment and selection within the Intelligent Service Centre. Join the management on-call rota (approximately one week in every eight) for out-of-hours escalations and queries. Provide operational support during peak periods or staff absences. Maintain flexibility in working hours to meet business demands. Build strong customer relationships and promote confidence in Sodexo's systems and processes. Continuously evaluate performance, recommending improvements for operational efficiency and service delivery. Identify areas for enhancement within the contract for stakeholder engagement and account development. Actively contribute to your community of practice, driving service innovation and supporting the evolution of PPS (Professional Property Services) and team development. Accountabilities: Achieve key performance indicators (KPIs) in customer service, client and system knowledge, and attendance as reflected in the ISC balanced scorecard. Deliver an excellent level of customer service and operational performance. Identify and address training needs to support team capability and professional growth. What you bring: Proven supervisory or leadership experience in a Contact Centre or Service Centre environment. Strong people management skills, with experience in team leadership, scheduling, and absence management. Ability to perform under pressure, managing multiple priorities in a fast-paced, dynamic environment. Demonstrated capability to coach, mentor, and develop individuals to deliver exceptional customer service. Advanced IT literacy, including Microsoft Excel, Word, and CAFM systems (telephony experience desirable). Strong analytical, problem-solving, and decision-making skills. Excellent verbal and written communication across all levels. Self-motivated, confident, and adaptable with a professional approach. Excellent relationship-building and influencing abilities. Proven experience in implementing, evaluating, and improving business processes. Commitment to Zero Harm and maintaining a strong safety culture. Exceptional attention to detail and accuracy. Ability to deliver high-quality customer service to internal and external stakeholders. Eligibility to pass client security vetting is essential What we offer: Working with Sodexo is more than a job it's an opportunity to be part of something greater. You'll join a team that values your individuality, empowers you to act with purpose, and enables you to make a meaningful impact every day. In addition, we offer: Mental health and wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP and lifestyle rewards Discounts for you and your family Financial tools and retirement plan Cycle to Work scheme and paid volunteering day Ready to be part of something greater? Apply today Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
40 hours per week (this role could be considered as a job share for 2 x part-time colleagues) 5 days per week, working an 8-hour day (or split shifts for part-time) Competitive salary plus Sodexo rewards and benefits Job Introduction Sodexo believes government agencies should foster an environment of respect, operating efficiently and effectively to promote productivity. We prioritise employee well-being and play a vital role in building stronger communities. We are seeking a Helpdesk Team Leader to join our team at Delta 1100, Swindon SN5 7WZ . This exciting role involves working in partnership with a high-profile blue light service organisation within the customer experience property helpdesk. As a Helpdesk Team Leader , you'll manage, coach, and motivate a team of Intelligent Service Centre (ISC) Operators to deliver best-in-class customer service to clients and suppliers, ensuring prompt, professional, and efficient support. What you'll do: Lead and support a team of helpdesk operators, maintaining professionalism and excellent service standards. Manage onboarding, induction, training, and probation for new starters to ensure smooth integration. Conduct regular one-to-one meetings and performance reviews to drive continuous development and accountability. Build and maintain effective relationships with suppliers, clients, and internal stakeholders. Identify and implement improvements to drive efficiency and service excellence. Demonstrate flexibility, adaptability, and a proactive approach to change. Support contract teams to maintain service delivery and compliance with contractual obligations. Ensure full compliance with Sodexo policies, procedures, directives, and information security requirements. Promote Sodexo's values and ethical principles while upholding client values of professionalism, integrity, courage, and compassion. Additional Responsibilities: Deputise for other Team Leaders when required, carrying out duties aligned to your banding and experience. Act as the escalation point for customer complaints, ensuring timely resolution and stakeholder updates. Maintain adherence to ISC processes and procedures, ensuring team proficiency through regular training. Collaborate with suppliers to ensure timely completion of work requests. Provide logical, solution-focused support to ISC Operators, escalating complex issues to BMS and Technical Assurance teams. Manage and maintain the duty rota to ensure 24/7/365 operator coverage. Provide first-line support, guidance, and mentoring for helpdesk operators. Monitor and manage workloads to meet targets and service level agreements. Deliver and assist in training, coaching, and development programmes. Conduct monthly 1-1s and quarterly PDRs (Performance Development Reviews), documenting progress and actions. Support continuous improvement by reviewing and refining operational processes. Assist management in implementing new processes and adapting working methods as required. Participate in recruitment and selection within the Intelligent Service Centre. Join the management on-call rota (approximately one week in every eight) for out-of-hours escalations and queries. Provide operational support during peak periods or staff absences. Maintain flexibility in working hours to meet business demands. Build strong customer relationships and promote confidence in Sodexo's systems and processes. Continuously evaluate performance, recommending improvements for operational efficiency and service delivery. Identify areas for enhancement within the contract for stakeholder engagement and account development. Actively contribute to your community of practice, driving service innovation and supporting the evolution of PPS (Professional Property Services) and team development. Accountabilities: Achieve key performance indicators (KPIs) in customer service, client and system knowledge, and attendance as reflected in the ISC balanced scorecard. Deliver an excellent level of customer service and operational performance. Identify and address training needs to support team capability and professional growth. What you bring: Proven supervisory or leadership experience in a Contact Centre or Service Centre environment. Strong people management skills, with experience in team leadership, scheduling, and absence management. Ability to perform under pressure, managing multiple priorities in a fast-paced, dynamic environment. Demonstrated capability to coach, mentor, and develop individuals to deliver exceptional customer service. Advanced IT literacy, including Microsoft Excel, Word, and CAFM systems (telephony experience desirable). Strong analytical, problem-solving, and decision-making skills. Excellent verbal and written communication across all levels. Self-motivated, confident, and adaptable with a professional approach. Excellent relationship-building and influencing abilities. Proven experience in implementing, evaluating, and improving business processes. Commitment to Zero Harm and maintaining a strong safety culture. Exceptional attention to detail and accuracy. Ability to deliver high-quality customer service to internal and external stakeholders. Eligibility to pass client security vetting is essential What we offer: Working with Sodexo is more than a job it's an opportunity to be part of something greater. You'll join a team that values your individuality, empowers you to act with purpose, and enables you to make a meaningful impact every day. In addition, we offer: Mental health and wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP and lifestyle rewards Discounts for you and your family Financial tools and retirement plan Cycle to Work scheme and paid volunteering day Ready to be part of something greater? Apply today Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Taylor Made Recruitment Limited
Swindon, Wiltshire
Working Site Foreman c£45,000 Fulltime Permanent UK wide travel required If you take real pride in your work, enjoy leading from the front, and want to feel genuinely valued by the people you work for, this role will feel like home. We're recruiting on behalf of a small, family owned construction business with a reputation for graft, loyalty, and looking after their team. They're the kind of company where everyone knows each other, everyone pulls their weight, and there's always room for a bit of banter alongside the hard work. No egos, no politics, just a solid group of people who have each other's backs and are passionate about what they do and what they deliver! Values of projects range from £000's to their largest currently being £8million. Because they're small, they invest heavily in the people they bring in. You won't be a number. You'll be trusted, supported, and given the chance to learn more, take ownership, and genuinely be part of the business as it grows. Ideally, you'll be based around the Reading, Swindon / Chippenham areas, but strong candidates from further afield will absolutely be considered, especially those who are comfortable working away from home when projects require it. The Role: As a Working Site Foreman, you'll lead site operations while working hands on alongside the team. You'll be the person who keeps things moving, maintains standards, and ensures each project is delivered safely, efficiently, and to a high quality. Key Responsibilities: Supervise and co-ordinate site labour and subcontractors Carry out hands on construction work as required Read and interpret drawings and specifications Maintain site safety and deliver toolbox talks Ensure quality control and adherence to project timelines Manage materials, equipment, and daily site reporting Report progress to the Project Management Team What You'll Bring: 3+ years' construction experience, including supervisory responsibility Strong understanding of construction methods and site processes Ability to read and interpret technical drawings Confident leadership and communication skills Valid driver's licence SMSTS (preferred but not essential) First Aid (preferred but not essential) What's On Offer: Competitive pay Company vehicle Benefits package including health insurance A genuinely supportive, tightknit team Stability, longterm opportunity, and the chance to grow with the business If you're passionate about what you do, love the Construction industry, have experience of working as a Supervisor or Foreman on Construction Sites, enjoy being accountable for your own work, and want to be part of a company that values loyalty, teamwork then this could be the perfect next step in your career. We are interviewing for this role with immediate effect so do not delay in sending us your CV as we don't want you to miss out on this opportunity. To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for. As a Recruitment Consultancy you will be required to attend a "virtual meeting" with one of our Consultants prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society.
Working Site Foreman c£45,000 Fulltime Permanent UK wide travel required If you take real pride in your work, enjoy leading from the front, and want to feel genuinely valued by the people you work for, this role will feel like home. We're recruiting on behalf of a small, family owned construction business with a reputation for graft, loyalty, and looking after their team. They're the kind of company where everyone knows each other, everyone pulls their weight, and there's always room for a bit of banter alongside the hard work. No egos, no politics, just a solid group of people who have each other's backs and are passionate about what they do and what they deliver! Values of projects range from £000's to their largest currently being £8million. Because they're small, they invest heavily in the people they bring in. You won't be a number. You'll be trusted, supported, and given the chance to learn more, take ownership, and genuinely be part of the business as it grows. Ideally, you'll be based around the Reading, Swindon / Chippenham areas, but strong candidates from further afield will absolutely be considered, especially those who are comfortable working away from home when projects require it. The Role: As a Working Site Foreman, you'll lead site operations while working hands on alongside the team. You'll be the person who keeps things moving, maintains standards, and ensures each project is delivered safely, efficiently, and to a high quality. Key Responsibilities: Supervise and co-ordinate site labour and subcontractors Carry out hands on construction work as required Read and interpret drawings and specifications Maintain site safety and deliver toolbox talks Ensure quality control and adherence to project timelines Manage materials, equipment, and daily site reporting Report progress to the Project Management Team What You'll Bring: 3+ years' construction experience, including supervisory responsibility Strong understanding of construction methods and site processes Ability to read and interpret technical drawings Confident leadership and communication skills Valid driver's licence SMSTS (preferred but not essential) First Aid (preferred but not essential) What's On Offer: Competitive pay Company vehicle Benefits package including health insurance A genuinely supportive, tightknit team Stability, longterm opportunity, and the chance to grow with the business If you're passionate about what you do, love the Construction industry, have experience of working as a Supervisor or Foreman on Construction Sites, enjoy being accountable for your own work, and want to be part of a company that values loyalty, teamwork then this could be the perfect next step in your career. We are interviewing for this role with immediate effect so do not delay in sending us your CV as we don't want you to miss out on this opportunity. To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for. As a Recruitment Consultancy you will be required to attend a "virtual meeting" with one of our Consultants prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society.
