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Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team. Responsibilities Supporting and coaching other members of staff and deputising for management in their absence Giving great customer service by helping customers with various transactions across the restaurant Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements. Working with your team to maintain the cleanliness and upkeep of the restaurant Some keyholder responsibilities may be required Who we are looking for You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and a passion for hospitality, as well as supervisory experience Relevant food safety qualifications are an advantage but not essential You work well within a team, build relationships, and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences. You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Job type: Full time, 37.5 hour permanent contract Join our Team at Musgrave Musgrave is one of the Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We are now inviting applications for the position of Deli Assistant. The successful candidate must be flexible to work days, evenings and weekendswith a degree of flexibility required. The Role To work within a fast-paced deli team to deliver an exceptional experience to our customers whilst maximising sales. What you'll be doing: Food preparation in line with food safety standards. Completion of food safety paperwork and documentation. Cooking and serving food to customers, whilst giving them an amazing customer experience. Assist the deli supervisor with ordering, stock taking and visual displays. Daily and deep cleaning of the deli areas and equipment. You may be required to cover shop floor tasks or till operation, with appropriate training, as and when required as part of this role. What's in it for you? A great place to work where colleagues are like family. Weekly paid Enhanced maternity pay, eligibility applies. Paternity pay, eligibility applies. Employee Assist Programme Wellbeing incentives and discounted gym memberships Discount card for store shopping, for you and one nominated user Get involved in a range of fundraising activities with our long-standing charity partners Learning and development opportunities for career progression Musgrave institute Graduate programs, eligibility applies. As well as extra discounts on days out, cinema tickets and much more. No need to worry if you have no previous deli or retail experience, full training will be provided. We are looking for someone who has a positive attitude, works well as part of a team and is open to learning and expanding on their skill set. GCSE Maths and English, Grade C or above (or equivalent) and/or 6 months previous experience gained in a fast food, cafe, deli, food to go or hot counter environment Previous experience of working in a team HACCP (Food Safety) experience Basic Food Hygiene Certificate Please note, based on the response, Musgrave may need to shortlist based on the desirable criteria. Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Service Team Member page is loaded Service Team Memberlocations: Stafford-1110 Stafford Market Placetime type: Part timeposted on: Posted Todayjob requisition id: RStore - STAFFORD, VADeliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit . Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1- (1800-MICHAEL). We put people first We do the right thing We're always improving our craft We hold ourselves accountable We're better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .

The Merlin Centre, Lancaster Road, High Wycombe, HP12 3QL Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 11,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. As an experienced supervisor or team leader, you'll be a vital part of the team, getting stuck in and leading by example. Whether you're front of house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us! Hours to be worked flexibly across Monday to Sunday on a rota basis, with early mornings and late evenings required. Opening hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm) Cycle to work Whether you're a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to % on bikes and accessories through the Cycle to Work Scheme. High Street Shopping Discounts As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers. Share Plans Become a Kingfisher shareholder with a variety of schemes to choose from. Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass. Simply Health From dental care to acupuncture, you can customise your health plan and claim back money for treatments. Long Service Awards From extra pay to bonus holiday days, we'll celebrate your milestones with tangible rewards. It's our way of thanking you for building a career with us. Pension With our award winning pension plan, you choose your contribution amount and we add as much as 14% per month. Life Cover If you opt into our pension scheme, you'll receive up to 4x your annual salary through Death in Service payment. Retail Trust Look after your mental health with free wellbeing resources, including a confidential counselling service. Screwfix and B&Q Discounts As a member of the Kingfisher group, you'll enjoy 20% off all B&Q and Screwfix products. Mind Training We've partnered with Mind, the UK's leading mental health charity, to our colleagues the support and tools needed to look after your mental health. Screwfix Community Whether you're working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need. Self Development Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning. Enhanced Family Leave Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements. Training programmes We're growing, and we want our people grow with us. That's why we pull out all the stops to make sure our people continue to learn and develop new skills. It's all about giving you the tools to build a career that's right for you. First Steps to Management This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on the job, this programme offers a clear path to a Trade Counter Supervisor role. Power Up to Trade+ Want to power up your career? A month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor. Trade Up to Branch Manager Over 15 months, you'll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you'll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team. Learning for Life At Screwfix, we believe that opportunity should always be open to all. So whatever business level you're at, you can learn wider life skills to help you succeed in areas outside of work. We've also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both. "You get a different range of tasks every day. One day doing delivery, the next serving customers." "You get a different range of tasks every day. One day doing delivery, the next serving customers." Joshy Phillips Service Assistant "My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro." "My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro." Thiago Trade Counter Assistant "The supervisor position is a really good opportunity to learn and progress" Be yourself at Screwfix We all do better when we're celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, 'Us' is comprised and led by true Ambassadors for Diversity & Inclusion. It's an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves. Applying online is simple. Fill in some basic details and upload your most recent CV. If you're applying for a S.A. you'll also need to complete a Situational Judgement Test. Interview Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency based questions, and a chat about your experience, knowledge of Screwfix and the role you've applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team. Offer If we think we're a good match, we'll make you an official offer. Once you've accepted and we've completed the pre employment checks, you'll receive your shiny new contract.

£30,000 to £32,000 per year, 30-32000 doe Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 02/05/2026 About this job Your new company A successful, long standing company based in Macclesfield is seeking a Senior Credit Controller to join the company. Your new role This role is responsible for overseeing credit control operations, managing financial processes within the sales ledger, and ensuring accurate and timely reporting. The position includes debt management, supervisory duties, month end duties, and general financial administration. Manage and support the credit control function, supporting staff, ensuring efficient daily operations. Oversee workload distribution and maintain high standards of financial accuracy and compliance. Ensure all accounts are paid within agreed timescales. Process all sales ledger transactions, including credit notes and adjustments. Manage administrative processes for held or queried transactions. Complete month end duties, including statements, reconciliations, and reporting. Produce aged debt analysis and other debtor related reports. Maintain accurate discount structures and implement approved changes. Process VAT bad debt relief documentation. Perform daily payment terminal close downs and financial reconciliations. Monitor items issued on loan or evaluation, ensuring timely return or payment. Follow up on overdue balances, taking appropriate action to secure settlement. Escalate serious outstanding debt to senior leadership. Liaise with legal representatives and debt recovery specialists when required. Approve and process write offs for uncollectable debt. Conduct external credit checks as required. Manage account closures and conduct full account reconciliations. Prepare daily updates on balances, credits, and payments for senior teams. Produce forward payment analysis reports. Complete annual depreciation and support annual audit activity. Handle confidential financial correspondence securely and appropriately. Respond to telephone queries and provide general support to the finance function. Manage filing and maintain accurate administrative records. Process applications for new financial accounts, including obtaining credit checks. Prepare and issue debt related correspondence. Process advance payments for accounts requiring payment prior to dispatch. Set up new financial accounts in line with internal standards and procedures. Qualifications What you'll need to succeed Proven background in credit control or a comparable finance role. Experience overseeing or supervising team members. Familiarity with accounting or financial management software. Strong numerical ability with a confident approach to data interpretation. Determined, resilient, and able to develop positive working relationships. Competent user of Microsoft Office and general IT systems. Clear and professional communication skills, both internally and externally. Self driven with the ability to work independently and make sound decisions. High level of accuracy and a methodical approach to workload. Strong organisational abilities with effective time management skills. Works well as part of a team and contributes to collective goals. Capable of identifying issues and implementing practical solutions. Service minded, ensuring a positive experience for all stakeholders. Motivated by achieving targets and delivering measurable outcomes. Flexible and able to adapt quickly to changing priorities or processes. What you'll get in return £Competitive salary Monday to Friday 8.30- 5.00pm Parking Pension What you need to do now If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Night Receptionist (HOT0CG7S) Job Number: HOT0CG7S Work Locations Hilton Cambridge City Centre, 20 Downing Street, Cambridge CB2 3DT A WORLD OF REWARDS Hourly Rate of £12.71 per hour Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you A chance to make a difference through our Corporate Responsibility programmes - find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Subsidised Taxi Scheme Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas What will I be doing? Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency Flexibility to work night shifts Previous experience in cash handling (advantageous) Job Guest Services, Operations, and Front Office

Job type: The role is Part time, 8 hour permanent contract. Join our family at Musgrave Musgrave is one of the Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 19 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We are now inviting applications for the position of Deli Assistant The successful candidate must be flexible to work days, evenings and weekends)with a degree of flexibility required. The Role To work within a fast-paced deli team to deliver an exceptional experience to our customers whilst maximising sales. What you'll be doing Food preparation in line with food safety standards. Completion of food safety paperwork and documentation. Cooking and serving food to customers, whilst giving them an amazing customer experience. Assist the deli supervisor with ordering, stock taking and visual displays. Daily and deep cleaning of the deli areas and equipment. You may be required to cover shop floor tasks or till operation, with appropriate training, as and when required as part of this role. What's in it for you? A great place to work where colleagues are like family. Weekly paid Enhanced maternity pay, eligibility applies. Paternity pay, eligibility applies. Employee Assist Programme Wellbeing incentives and discounted gym memberships Discount card for store shopping, for you and one nominated user Get involved in a range of fundraising activities with our long-standing charity partners Learning and development opportunities for career progression Musgrave institute Graduate programs, eligibility applies. As well as extra discounts on days out, cinema tickets and much more. No need to worry if you have no previous deli or retail experience, full training will be provided. We are looking for someone who has a positive attitude, works well as part of a team and is open to learning and expanding on their skill set. GCSE Maths and English, Grade C or above (or equivalent) and/or 6 months previous experience gained in a fast food, cafe, deli, food to go or hot counter environment Previous experience of working in a team HACCP (Food Safety) experience Basic Food Hygiene Certificate Please note, based on the response, Musgrave may need to shortlist based on the desirable criteria. Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Apply now Job no: 561387 Work type: Part time, 30 hours per week Site: Tottenham Categories: Retail Management, Retail Colleagues Location: Greater London Salary: £14.11 per hour Business Area: Retail £14.11 per hour Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you'll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our products and services. You'll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group. To be successful in this role you'll need: Experience of supervising or leading a small team Experience of delivering great customer service ideally in a retail sales or a services business environment Experience of delivering on the job training / coaching to others Experience of working to tight deadlines A track record of achieving exceptional results against sales targets Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential! We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy: Store discount, with 25% off most products across Halfords and Tredz Employee discount, with up to 50% off your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced Life Assurance Uniform Option to join our Sharesave scheme: save to purchase shares at a 20% discount Cycle to Work scheme Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Update your details, view your application and progress.

A leading construction consultancy in Greater London is seeking a Clerk of Works to oversee construction quality and health standards. In this role, you will inspect work across various sites, ensuring compliance with specifications and regulations. Ideal candidates will have extensive supervisory experience in construction, strong attention to detail, and excellent time management skills. The position offers competitive benefits including generous holiday allowances, health coverage, and career development opportunities.

Job Title: Commercial Account Handler / Supervisor Location: Watford, Hertfordshire Salary: Circa £55k + Benefits Reports To: Commercial Manager / Account Director Job Purpose We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands on with clients. Key Responsibilities Client & Account Handling Manage a portfolio of commercial insurance clients, delivering a high standard of service Handle renewals, new business, mid term adjustments, and policy documentation Act as a key point of contact for clients, insurers, and internal stakeholders Negotiate terms with insurers to secure competitive and appropriate cover Support Account Executives and Account Directors with client servicing Supervisory & Team Support Provide guidance and support to Account Handlers, acting as a point of escalation Assist with workload management and prioritisation within the team Support onboarding and development of junior team members Ensure team adherence to FCA compliance, procedures, and service standards Compliance & Administration Ensure all documentation and processes meet FCA and internal compliance standards Maintain accurate client records and management information Experience & Skills Required Essential 4+ years' experience in a Commercial Account Handler role Strong technical knowledge of commercial insurance products Proven ability to manage a client portfolio independently Excellent communication, organisation, and problem solving skills Desirable (Not Essential) Previous supervisory, mentoring, or team lead experience Client facing experience, including meetings and reviews Experience supporting Account Executives or managing larger or more complex accounts Personal Attributes Confident, professional, and client focused Supportive leadership style with a hands on approach Strong attention to detail and high standards Proactive and solutions oriented mindset What We Offer Competitive salary depending on experience Clear progression opportunities Supportive and collaborative working environment Contact Expert: Glenn Youens, Senior Consultant on Email: