A well-established national organisation is seeking a temporary Reward Analyst to provide support to its Reward team during a busy project period. This role will focus on assisting with the maintenance and correction of employee P11D and tax records, alongside supporting the team in Walsall with associated administration and employee queries. Client Details Our client is a well-established and highly recognised UK organisation with a large national workforce and an established People and Reward function. Due to an increase in workload, they are seeking temporary support to assist with an important employee tax and records project within their Reward team in Walsall. Description Supporting the Reward team with P11D and employee tax administration activities. Reviewing, updating and correcting employee records. Carrying out high-volume data validation and data cleansing tasks. Ensuring employee tax and benefits information is recorded accurately. Responding to employee queries via email. Maintaining confidential employee information in line with company procedures. Supporting the wider Reward function with administrative tasks as required. Assisting with project-related activities and reporting. Profile A successful Reward Analyst should have: Previous experience within HR Administration, Payroll Administration, Reward Administration or a similar support role. Exposure to P11D, benefits, reward or employee tax processes. Strong attention to detail and a high level of accuracy. Good organisational and administrative skills. Confidence working with spreadsheets and employee data. The ability to manage repetitive tasks whilst maintaining accuracy. Strong written communication skills. Job Offer Annual Salary between 26000 and 30000, dependent on the level of experience. Temporary position offering flexibility. Immediate start available. Short-term project assignment. Opportunity to gain experience within a specialist Reward function. Supportive and collaborative team environment. Full-time hours with clear working arrangements. If you're interested in this Reward Analyst role based in Walsall, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 24, 2026
Seasonal
A well-established national organisation is seeking a temporary Reward Analyst to provide support to its Reward team during a busy project period. This role will focus on assisting with the maintenance and correction of employee P11D and tax records, alongside supporting the team in Walsall with associated administration and employee queries. Client Details Our client is a well-established and highly recognised UK organisation with a large national workforce and an established People and Reward function. Due to an increase in workload, they are seeking temporary support to assist with an important employee tax and records project within their Reward team in Walsall. Description Supporting the Reward team with P11D and employee tax administration activities. Reviewing, updating and correcting employee records. Carrying out high-volume data validation and data cleansing tasks. Ensuring employee tax and benefits information is recorded accurately. Responding to employee queries via email. Maintaining confidential employee information in line with company procedures. Supporting the wider Reward function with administrative tasks as required. Assisting with project-related activities and reporting. Profile A successful Reward Analyst should have: Previous experience within HR Administration, Payroll Administration, Reward Administration or a similar support role. Exposure to P11D, benefits, reward or employee tax processes. Strong attention to detail and a high level of accuracy. Good organisational and administrative skills. Confidence working with spreadsheets and employee data. The ability to manage repetitive tasks whilst maintaining accuracy. Strong written communication skills. Job Offer Annual Salary between 26000 and 30000, dependent on the level of experience. Temporary position offering flexibility. Immediate start available. Short-term project assignment. Opportunity to gain experience within a specialist Reward function. Supportive and collaborative team environment. Full-time hours with clear working arrangements. If you're interested in this Reward Analyst role based in Walsall, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Join our Metals team and help deliver high quality regulatory analysis across water, waste and environmental samples. With growing requirements, we're looking for a motivated team leader ready to step up and make an impact. You'll manage five analysts and oversee ICP OES, Radiochemistry and Fluoride testing for Thames Water. Your day will include planning workloads, keeping equipment running smoothly, authorising results and maintaining ISO17025 DWTS and MCERTS standards. You'll also support your team's development and help shape the future of the department. What you'll be doing as a Laboratory Team Leader Metals Use your excellent communication skills to manage all people aspects of your team & work as a key member of the Metals Leadership team & wider Metals Testing team. Coordinate resources including analytical instrumentation and materials to analyse samples and report test results. Use your knowledge in ICP-OES to train and help the team troubleshoot issues as they arise. Use your understanding of our regulatory requirements and ISO17025 DWTS and MCERTS standards in the management of the analytical methods. Ensure compliance with the DWI 'competent person' guidance. Maintain our excellent record of H+S performance and compliance. Working hours: 36 hours per week - 9-5 Monday - Friday with some Saturday on rota when trained Base Location: Spencer House, Reading, RG2 0JN What you should bring to the role Have a degree-level in science, though candidates with extensive experience in analytical chemistry would be considered. Have experience in running and maintaining ICP-OES, or other similar analytical systems. A strong understanding and experience in quality control and assurance processes in a laboratory setting. Possess a sense of drive and determination to learn new job responsibilities. What's in it for you? Competitive salary from £36,240 to £46,700 per annum depending on skills and experience. Annual Leave - 24 days holiday per year increasing to 28 with the length of service. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of your and your family's health and well-being, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 24, 2026
Full time
Join our Metals team and help deliver high quality regulatory analysis across water, waste and environmental samples. With growing requirements, we're looking for a motivated team leader ready to step up and make an impact. You'll manage five analysts and oversee ICP OES, Radiochemistry and Fluoride testing for Thames Water. Your day will include planning workloads, keeping equipment running smoothly, authorising results and maintaining ISO17025 DWTS and MCERTS standards. You'll also support your team's development and help shape the future of the department. What you'll be doing as a Laboratory Team Leader Metals Use your excellent communication skills to manage all people aspects of your team & work as a key member of the Metals Leadership team & wider Metals Testing team. Coordinate resources including analytical instrumentation and materials to analyse samples and report test results. Use your knowledge in ICP-OES to train and help the team troubleshoot issues as they arise. Use your understanding of our regulatory requirements and ISO17025 DWTS and MCERTS standards in the management of the analytical methods. Ensure compliance with the DWI 'competent person' guidance. Maintain our excellent record of H+S performance and compliance. Working hours: 36 hours per week - 9-5 Monday - Friday with some Saturday on rota when trained Base Location: Spencer House, Reading, RG2 0JN What you should bring to the role Have a degree-level in science, though candidates with extensive experience in analytical chemistry would be considered. Have experience in running and maintaining ICP-OES, or other similar analytical systems. A strong understanding and experience in quality control and assurance processes in a laboratory setting. Possess a sense of drive and determination to learn new job responsibilities. What's in it for you? Competitive salary from £36,240 to £46,700 per annum depending on skills and experience. Annual Leave - 24 days holiday per year increasing to 28 with the length of service. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of your and your family's health and well-being, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Save the Children UK is looking for an individual with experience in award finance, donor reporting and financial compliance to join us as our Awards Finance Analyst where you will work across finance, award management and programme teams to ensure strong financial control, donor confidence and the integrity of award financial data that supports life-changing work for children. This is a 14-month maternity cover contract to start in early November and a brilliant opportunity for someone looking for a varied role in a dedicated team. Apply now to join us! About us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Awards Finance Analyst , you will play a vital role in ensuring the integrity of award data, timely donor audit financial compliance, and donor confidence. Reporting to the Awards Finance Manager and working alongside 2 other Awards Finance Analysts, you'll be supporting the management of around 400 active awards, ensuring accurate financial reporting, robust reconciliations and compliance with donor and audit requirements. This is a varied role that combines award management knowledge with strong financial analysis and controls. You will work closely with finance, award management and programme colleagues, supporting donor audits, validating donor reports, tracking award income and debt, and helping drive process improvements and automation across the Awards Finance function. This 14-month fixed-term contract is an excellent opportunity for someone who enjoys working with complex financial data, building strong relationships and ensuring the highest standards of financial stewardship. In this role, you will: Deliver timely and accurate award-level financial reconciliations, reporting validations and financial closeout activities across a large portfolio of awards. Support donor audits by coordinating financial information, gathering supporting documentation and ensuring compliance with donor requirements and SCUK policies. Monitor and report on award income, debt and financial performance, identifying and escalating risks, discrepancies and anomalies where appropriate. Provide expert advice and training to non-finance colleagues on award financial compliance, reporting requirements and systems usage. Contribute to continuous improvement initiatives, helping to streamline processes and increase automation across award finance operations. Maintain high-quality financial data and robust financial controls, safeguarding donor confidence and supporting effective programme delivery. About you To be successful, it is important that you have: Experience in award finance, grant finance or award management, with a strong understanding of donor-funded programmes and financial compliance requirements. Experience preparing, reviewing and reconciling donor financial reports, with exposure to donor audits highly desirable. Strong financial administration and reconciliation skills, with excellent attention to detail and the ability to work accurately under pressure. Advanced Excel and analytical skills, with the ability to interpret and reconcile data from multiple financial and funding systems. Excellent communication skills, with the confidence to explain financial information clearly to non-finance colleagues and build effective working relationships. Experience working within the charity, international development or INGO sector would be advantageous. Commitment to Save the Children's vision, mission and values. What we offer you We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. Some of the benefits you can expect include: Generous Annual Leave - Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave - Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave - Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave - Up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance - Helping you plan for the future with up to 7% employer pension contributions. Employee Discounts - Access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support - Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2-4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. Closing Date: 13 September 2026
Aug 24, 2026
Full time
Save the Children UK is looking for an individual with experience in award finance, donor reporting and financial compliance to join us as our Awards Finance Analyst where you will work across finance, award management and programme teams to ensure strong financial control, donor confidence and the integrity of award financial data that supports life-changing work for children. This is a 14-month maternity cover contract to start in early November and a brilliant opportunity for someone looking for a varied role in a dedicated team. Apply now to join us! About us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As Awards Finance Analyst , you will play a vital role in ensuring the integrity of award data, timely donor audit financial compliance, and donor confidence. Reporting to the Awards Finance Manager and working alongside 2 other Awards Finance Analysts, you'll be supporting the management of around 400 active awards, ensuring accurate financial reporting, robust reconciliations and compliance with donor and audit requirements. This is a varied role that combines award management knowledge with strong financial analysis and controls. You will work closely with finance, award management and programme colleagues, supporting donor audits, validating donor reports, tracking award income and debt, and helping drive process improvements and automation across the Awards Finance function. This 14-month fixed-term contract is an excellent opportunity for someone who enjoys working with complex financial data, building strong relationships and ensuring the highest standards of financial stewardship. In this role, you will: Deliver timely and accurate award-level financial reconciliations, reporting validations and financial closeout activities across a large portfolio of awards. Support donor audits by coordinating financial information, gathering supporting documentation and ensuring compliance with donor requirements and SCUK policies. Monitor and report on award income, debt and financial performance, identifying and escalating risks, discrepancies and anomalies where appropriate. Provide expert advice and training to non-finance colleagues on award financial compliance, reporting requirements and systems usage. Contribute to continuous improvement initiatives, helping to streamline processes and increase automation across award finance operations. Maintain high-quality financial data and robust financial controls, safeguarding donor confidence and supporting effective programme delivery. About you To be successful, it is important that you have: Experience in award finance, grant finance or award management, with a strong understanding of donor-funded programmes and financial compliance requirements. Experience preparing, reviewing and reconciling donor financial reports, with exposure to donor audits highly desirable. Strong financial administration and reconciliation skills, with excellent attention to detail and the ability to work accurately under pressure. Advanced Excel and analytical skills, with the ability to interpret and reconcile data from multiple financial and funding systems. Excellent communication skills, with the confidence to explain financial information clearly to non-finance colleagues and build effective working relationships. Experience working within the charity, international development or INGO sector would be advantageous. Commitment to Save the Children's vision, mission and values. What we offer you We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. Some of the benefits you can expect include: Generous Annual Leave - Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave - Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave - Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave - Up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance - Helping you plan for the future with up to 7% employer pension contributions. Employee Discounts - Access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support - Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2-4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Flexible Working - We are happy to discuss flexible working options at interview . Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. Closing Date: 13 September 2026
Business Analyst Position Description At CGI, we empower Business Analysts to shape high-impact solutions that transform how our clients work and deliver value. In this role, you will play a pivotal part in defining problem statements, shaping solution pathways, and driving insight-led product delivery across diverse sectors. You'll collaborate closely with clients and development teams to turn complex challenges into meaningful outcomes, contributing to projects that influence real-world change. Here, you'll be encouraged to take ownership of your work, think creatively to unlock new possibilities, and thrive within a supportive community that enables you to grow your career with purpose. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position out of Leeds Your future duties and responsibilities In this role, you will collaborate closely with clients and delivery teams to understand business problems, shape clear solution requirements, and guide the development of high-quality products. You'll turn insights into action, working with diverse stakeholders to build shared understanding, manage evolving priorities, and drive effective delivery. You'll work with autonomy while contributing creatively to project direction, supported by a team committed to helping you grow. You will engage directly with users and senior stakeholders, translate findings into actionable backlogs, and help ensure each iteration delivers genuine value. Your work will influence strategic decisions and contribute to seamless delivery across multiple projects. Key responsibilities: • Lead & Innovate: Define project scope, shape solution requirements, and champion user-centred thinking • Develop & Deliver: Manage and refine product backlogs to drive iterative delivery • Collaborate & Clarify: Facilitate discussions to build shared understanding and resolve complex problems • Optimise & Align: Gather insights, analyse requirements, and translate findings into clear, consumable outputs • Support & Adapt: Work flexibly across roles where needed to maintain delivery momentum • Influence & Engage: Build strong relationships with stakeholders at all levels Required qualifications to be successful in this role To be successful in this role, you should bring mid to senior level experience in business analysis, ideally within agile environments, with strong communication, problem-solving, and stakeholder-engagement skills. You will demonstrate the ability to elicit requirements, think holistically, and collaborate effectively across multidisciplinary teams. Essential qualifications: • Experience in requirements elicitation, analysis, and documentation • Strong stakeholder-management and communication skills • Proven ability to prioritise work and manage backlogs • Experience working in agile delivery environments • Ability to translate complex information into clear, actionable outputs • A flexible and resilient approach to changing priorities Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Business Analyst Position Description At CGI, we empower Business Analysts to shape high-impact solutions that transform how our clients work and deliver value. In this role, you will play a pivotal part in defining problem statements, shaping solution pathways, and driving insight-led product delivery across diverse sectors. You'll collaborate closely with clients and development teams to turn complex challenges into meaningful outcomes, contributing to projects that influence real-world change. Here, you'll be encouraged to take ownership of your work, think creatively to unlock new possibilities, and thrive within a supportive community that enables you to grow your career with purpose. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position out of Leeds Your future duties and responsibilities In this role, you will collaborate closely with clients and delivery teams to understand business problems, shape clear solution requirements, and guide the development of high-quality products. You'll turn insights into action, working with diverse stakeholders to build shared understanding, manage evolving priorities, and drive effective delivery. You'll work with autonomy while contributing creatively to project direction, supported by a team committed to helping you grow. You will engage directly with users and senior stakeholders, translate findings into actionable backlogs, and help ensure each iteration delivers genuine value. Your work will influence strategic decisions and contribute to seamless delivery across multiple projects. Key responsibilities: • Lead & Innovate: Define project scope, shape solution requirements, and champion user-centred thinking • Develop & Deliver: Manage and refine product backlogs to drive iterative delivery • Collaborate & Clarify: Facilitate discussions to build shared understanding and resolve complex problems • Optimise & Align: Gather insights, analyse requirements, and translate findings into clear, consumable outputs • Support & Adapt: Work flexibly across roles where needed to maintain delivery momentum • Influence & Engage: Build strong relationships with stakeholders at all levels Required qualifications to be successful in this role To be successful in this role, you should bring mid to senior level experience in business analysis, ideally within agile environments, with strong communication, problem-solving, and stakeholder-engagement skills. You will demonstrate the ability to elicit requirements, think holistically, and collaborate effectively across multidisciplinary teams. Essential qualifications: • Experience in requirements elicitation, analysis, and documentation • Strong stakeholder-management and communication skills • Proven ability to prioritise work and manage backlogs • Experience working in agile delivery environments • Ability to translate complex information into clear, actionable outputs • A flexible and resilient approach to changing priorities Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Data Engineer (Databricks and AWS) Position Description At CGI, we're helping to transform the future of healthcare through the power of data. As a Senior Data Engineer, you'll play a pivotal role in designing, building, and optimising data platforms that underpin critical national services. Working at the heart of our Healthcare team, you'll use your expertise in AWS, Databricks, and Python to deliver high-impact solutions that improve outcomes, enhance decision-making, and drive innovation across the sector. You'll collaborate with experts who share your passion for problem-solving, ownership, and technical excellence-empowered to shape the data foundations of tomorrow. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based in Leeds. Your future duties and responsibilities In this role, you will design, build, and maintain data solutions that power some of the UK's most critical healthcare systems. You'll be part of a collaborative engineering team, transforming how data is captured, processed, and used to drive better patient and operational outcomes. Your work will combine technical innovation with practical delivery-enabling data accessibility, quality, and security at scale. You'll take ownership of complex data challenges, partner with architects and analysts to shape technical direction, and continuously refine processes to deliver efficient, sustainable data pipelines. Working within CGI's supportive environment, you'll be encouraged to explore new technologies, share knowledge, and contribute to a culture of excellence and innovation. • Design & Build: Develop and optimise data pipelines using Databricks, Apache Spark, and Python. • Develop & Deliver: Create scalable data solutions on AWS leveraging S3, Glue, Lambda, and related services. • Integrate & Automate: Implement ETL processes and data lake/lakehouse architectures that ensure accuracy and reliability. • Collaborate & Advise: Partner with technical and business stakeholders to translate requirements into effective data solutions. • Secure & Govern: Ensure compliance with data governance, NHS standards, and security frameworks. • Innovate & Improve: Drive continuous improvement across data engineering practices and technologies. Required qualifications to be successful in this role To excel in this role, you'll bring strong data engineering expertise and hands-on experience in cloud-based data solutions, ideally within regulated or complex environments such as healthcare. You'll be confident in both the technical and consultative aspects of data delivery. You must have: • Hands-on commercial expertise with Databricks. You should have: • Proven experience as a Data Engineer working with large, complex datasets. • Hands-on expertise with Apache Spark, and SQL. • Strong proficiency in Python (PySpark preferred). • Experience with AWS cloud services including S3, Glue, Lambda, IAM. • Familiarity with ETL design, data modelling, and data lake/lakehouse concepts. • Understanding of data governance and compliance frameworks. • Experience in the healthcare sector or knowledge of NHS data standards (advantageous). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Data Engineer (Databricks and AWS) Position Description At CGI, we're helping to transform the future of healthcare through the power of data. As a Senior Data Engineer, you'll play a pivotal role in designing, building, and optimising data platforms that underpin critical national services. Working at the heart of our Healthcare team, you'll use your expertise in AWS, Databricks, and Python to deliver high-impact solutions that improve outcomes, enhance decision-making, and drive innovation across the sector. You'll collaborate with experts who share your passion for problem-solving, ownership, and technical excellence-empowered to shape the data foundations of tomorrow. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based in Leeds. Your future duties and responsibilities In this role, you will design, build, and maintain data solutions that power some of the UK's most critical healthcare systems. You'll be part of a collaborative engineering team, transforming how data is captured, processed, and used to drive better patient and operational outcomes. Your work will combine technical innovation with practical delivery-enabling data accessibility, quality, and security at scale. You'll take ownership of complex data challenges, partner with architects and analysts to shape technical direction, and continuously refine processes to deliver efficient, sustainable data pipelines. Working within CGI's supportive environment, you'll be encouraged to explore new technologies, share knowledge, and contribute to a culture of excellence and innovation. • Design & Build: Develop and optimise data pipelines using Databricks, Apache Spark, and Python. • Develop & Deliver: Create scalable data solutions on AWS leveraging S3, Glue, Lambda, and related services. • Integrate & Automate: Implement ETL processes and data lake/lakehouse architectures that ensure accuracy and reliability. • Collaborate & Advise: Partner with technical and business stakeholders to translate requirements into effective data solutions. • Secure & Govern: Ensure compliance with data governance, NHS standards, and security frameworks. • Innovate & Improve: Drive continuous improvement across data engineering practices and technologies. Required qualifications to be successful in this role To excel in this role, you'll bring strong data engineering expertise and hands-on experience in cloud-based data solutions, ideally within regulated or complex environments such as healthcare. You'll be confident in both the technical and consultative aspects of data delivery. You must have: • Hands-on commercial expertise with Databricks. You should have: • Proven experience as a Data Engineer working with large, complex datasets. • Hands-on expertise with Apache Spark, and SQL. • Strong proficiency in Python (PySpark preferred). • Experience with AWS cloud services including S3, Glue, Lambda, IAM. • Familiarity with ETL design, data modelling, and data lake/lakehouse concepts. • Understanding of data governance and compliance frameworks. • Experience in the healthcare sector or knowledge of NHS data standards (advantageous). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Senior Siebel Developer Position Description CGI's Space, Defence and Intelligence business unit delivers complex, mission-critical systems that help keep the UK safe and secure. As a leading systems integrator, we design, build and operate innovative solutions for clients across defence, intelligence, aerospace, maritime and space sectors. We combine deep technical expertise with modern delivery approaches and strong partnerships across industry and academia. Our teams work on challenging projects where technology makes a real-world difference. At CGI, you'll be part of a collaborative and supportive community that values innovation, continuous learning and professional growth. We offer a competitive salary, excellent pension, private healthcare and our share purchase plan, making you a CGI Partner rather than simply an employee. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to our Leatherhead office. Your future duties and responsibilities We are looking for an experienced Siebel Developer to join a growing team supporting a highly customised, business-critical solution for a major Defence client. This is a hands-on technical role where you will contribute to the ongoing development, enhancement and support of a complex Siebel environment while helping to shape future improvements and technical direction. As a senior member of the team, you will work closely with developers, architects, analysts and client stakeholders to deliver high-quality solutions and resolve complex technical challenges. You will also play an important role in supporting and mentoring less experienced developers, helping to build capability across the team and promote development best practices. Key responsibilities include: • Designing, developing and enhancing Siebel CRM solutions • Configuring and customising Siebel applications to meet business requirements • Developing workflows, integrations and automation solutions • Troubleshooting and resolving technical issues within a complex environment • Collaborating with technical and business stakeholders to identify effective solutions • Supporting integration with Oracle and cloud-based technologies • Contributing to technical design discussions and continuous improvement initiatives • Coaching and supporting junior developers within the team Required qualifications to be successful in this role • Strong experience developing and configuring Siebel CRM solutions • Siebel Tools configuration experience • Siebel eScript development • Siebel Workflow development • Oracle SQL & PL/SQL • Siebel Open UI • Siebel assignment manager • Middleware connectivity/integration • Experience working with enterprise-scale applications and integrations • Strong analytical and problem-solving skills • Ability to work collaboratively within a multidisciplinary team Desirable • Experience with Siebel Enterprise Application Integration (EAI) • Experience with Enterprise Integration Manager (EIM) • Linux/Unix environment experience • Oracle Cloud experience • Experience integrating applications with cloud-based infrastructure • Experience working in secure, regulated or government environments • Current SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Senior Siebel Developer Position Description CGI's Space, Defence and Intelligence business unit delivers complex, mission-critical systems that help keep the UK safe and secure. As a leading systems integrator, we design, build and operate innovative solutions for clients across defence, intelligence, aerospace, maritime and space sectors. We combine deep technical expertise with modern delivery approaches and strong partnerships across industry and academia. Our teams work on challenging projects where technology makes a real-world difference. At CGI, you'll be part of a collaborative and supportive community that values innovation, continuous learning and professional growth. We offer a competitive salary, excellent pension, private healthcare and our share purchase plan, making you a CGI Partner rather than simply an employee. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to our Leatherhead office. Your future duties and responsibilities We are looking for an experienced Siebel Developer to join a growing team supporting a highly customised, business-critical solution for a major Defence client. This is a hands-on technical role where you will contribute to the ongoing development, enhancement and support of a complex Siebel environment while helping to shape future improvements and technical direction. As a senior member of the team, you will work closely with developers, architects, analysts and client stakeholders to deliver high-quality solutions and resolve complex technical challenges. You will also play an important role in supporting and mentoring less experienced developers, helping to build capability across the team and promote development best practices. Key responsibilities include: • Designing, developing and enhancing Siebel CRM solutions • Configuring and customising Siebel applications to meet business requirements • Developing workflows, integrations and automation solutions • Troubleshooting and resolving technical issues within a complex environment • Collaborating with technical and business stakeholders to identify effective solutions • Supporting integration with Oracle and cloud-based technologies • Contributing to technical design discussions and continuous improvement initiatives • Coaching and supporting junior developers within the team Required qualifications to be successful in this role • Strong experience developing and configuring Siebel CRM solutions • Siebel Tools configuration experience • Siebel eScript development • Siebel Workflow development • Oracle SQL & PL/SQL • Siebel Open UI • Siebel assignment manager • Middleware connectivity/integration • Experience working with enterprise-scale applications and integrations • Strong analytical and problem-solving skills • Ability to work collaboratively within a multidisciplinary team Desirable • Experience with Siebel Enterprise Application Integration (EAI) • Experience with Enterprise Integration Manager (EIM) • Linux/Unix environment experience • Oracle Cloud experience • Experience integrating applications with cloud-based infrastructure • Experience working in secure, regulated or government environments • Current SC clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is within the Analysis Guild in the Chief Data and Information Office (CDIO), working across projects supporting Borders and Trade (B&T). Within CDIO, the Business Analysis professionals play an essential role in delivering high quality analysis using different methodologies and techniques to define technical requirements. The CDIO Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. Job description As a Senior Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will provide technical business analysis skills to support the delivery of change to Borders and Trade systems. Collaborating with colleagues across CDIO, you will define the requirements for technical systems and integrations required to meet the business needs. You will lead the analysis on larger, complex projects to deliver change to B&T systems, mentoring and delegating tasks to other BAs where appropriate. You will also be expected to directly line manage other BAs if required. Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification. Person specification - Lead requirements gathering workshops and stakeholder engagement sessions for large and complex projects. - Elicit, document, and analyse technical requirements from stakeholders, identifying areas for improvement and transformation. - Scope and shape the analysis work required and input into the resourcing needs for large projects. - Define acceptance criteria and support system testing activities. - Develop detailed technical process models and documentation. - Collaborate with technical teams and stakeholders to lead analysis activities in the delivery of new systems and system changes. - Manage stakeholder relationships and communications throughout the project lifecycle. - Proactively contribute to the continuous improvement of business analysis practices and methodologies through sharing of your knowledge and expertise. - Provide mentorship, training and guidance to business analysts within your project team. - Line Management of staff, supporting their professional and personal development and performance management. Essential Criteria - Proven experience as a Technical Business Analyst, working on large, highly complex and technical projects. - Ability to work in ambiguity whilst defining and agreeing scope of BA work. - Excellent communication and stakeholder management skills. - Strong analytical and problem-solving abilities. - Proficiency in business analysis tools and techniques, in particular process modelling and technical requirements elicitation. - Experience working directly with developers and architects to define low level solution requirements. - Commitment to continuous learning and professional development. - Experience mentoring and leading business analysts on projects. Desirable Criteria - Knowledge of customs and trade regulations or related domains. - Line Management experience. - Familiarity with data analysis and visualisation techniques. - Understanding of Agile methodologies and practices. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Your job History, should cover up to the last 5 roles where applicable and should give a brief summary of what you have delivered and any key achievements for each role. Note there is a maximum of 200 words per role - any content exceeding 200 words will be discounted at the sift stage. A 750-word personal statement. Your Personal Statement should provide details on how you meet the essential criteria for this role, by stating what you have done and how you went about it, it should be aligned to demonstrate your suitability for this role. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not mandatory for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail, and only those who pass will be considered at the sift stage. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed against the essential criteria provided within the person specification element of the job advert. You will also be required to deliver a presentation showcasing a project or piece of work where you utilised your business analysis skills. Interviews will take place via video link. Sift and Interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is within the Analysis Guild in the Chief Data and Information Office (CDIO), working across projects supporting Borders and Trade (B&T). Within CDIO, the Business Analysis professionals play an essential role in delivering high quality analysis using different methodologies and techniques to define technical requirements. The CDIO Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. Job description As a Senior Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will provide technical business analysis skills to support the delivery of change to Borders and Trade systems. Collaborating with colleagues across CDIO, you will define the requirements for technical systems and integrations required to meet the business needs. You will lead the analysis on larger, complex projects to deliver change to B&T systems, mentoring and delegating tasks to other BAs where appropriate. You will also be expected to directly line manage other BAs if required. Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification. Person specification - Lead requirements gathering workshops and stakeholder engagement sessions for large and complex projects. - Elicit, document, and analyse technical requirements from stakeholders, identifying areas for improvement and transformation. - Scope and shape the analysis work required and input into the resourcing needs for large projects. - Define acceptance criteria and support system testing activities. - Develop detailed technical process models and documentation. - Collaborate with technical teams and stakeholders to lead analysis activities in the delivery of new systems and system changes. - Manage stakeholder relationships and communications throughout the project lifecycle. - Proactively contribute to the continuous improvement of business analysis practices and methodologies through sharing of your knowledge and expertise. - Provide mentorship, training and guidance to business analysts within your project team. - Line Management of staff, supporting their professional and personal development and performance management. Essential Criteria - Proven experience as a Technical Business Analyst, working on large, highly complex and technical projects. - Ability to work in ambiguity whilst defining and agreeing scope of BA work. - Excellent communication and stakeholder management skills. - Strong analytical and problem-solving abilities. - Proficiency in business analysis tools and techniques, in particular process modelling and technical requirements elicitation. - Experience working directly with developers and architects to define low level solution requirements. - Commitment to continuous learning and professional development. - Experience mentoring and leading business analysts on projects. Desirable Criteria - Knowledge of customs and trade regulations or related domains. - Line Management experience. - Familiarity with data analysis and visualisation techniques. - Understanding of Agile methodologies and practices. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Your job History, should cover up to the last 5 roles where applicable and should give a brief summary of what you have delivered and any key achievements for each role. Note there is a maximum of 200 words per role - any content exceeding 200 words will be discounted at the sift stage. A 750-word personal statement. Your Personal Statement should provide details on how you meet the essential criteria for this role, by stating what you have done and how you went about it, it should be aligned to demonstrate your suitability for this role. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not mandatory for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail, and only those who pass will be considered at the sift stage. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed against the essential criteria provided within the person specification element of the job advert. You will also be required to deliver a presentation showcasing a project or piece of work where you utilised your business analysis skills. Interviews will take place via video link. Sift and Interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment. Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Job description We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment. Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Important Additional Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: . click apply for full job details
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
Aug 24, 2026
Full time
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
What You'll Be Doing The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for: Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets. Coordinate with the Workforce Planning Manager, POM's, and CDMS to align staffing with strategic goals. Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations. Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels. Identify opportunities to enhance workforce management tools, processes, and methodologies. Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics. What You'll Bring To be successful in this role, you'll need: Previous experience in a similar role, ideally within a contact centre or customer services environment. Proficiency in workforce management tools and Excel-based rotas. Professional and flexible approach with a "can do" attitude. Highly self-motivated and performance-oriented with the ability to prioritise. Methodical, with excellent attention to detail. Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI. About Us MaPS is based in bright, modern offices in Bedford, and we're here to help people across the UK feel more confident and informed about their money. Our values guide how we work together: Caring - for colleagues and the communities we support Connecting - building supportive, positive relationships Transforming - creating impact that truly matters We're proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women's health, men's health and ethnicity groups - and we welcome applications from all backgrounds. What We Offer 30 days' annual leave plus bank holidays Contributions matched 2 to 1 (employer contribution up to 10% of your salary) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices. Important Information About Applying Please apply only via official MaPS links - we can't accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship. Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment. If you believe your application hasn't followed the Civil Service Commission's Recruitment Principles, you can contact . If unresolved, you may then contact the Civil Service Commission. Our Recruitment Process We keep things simple, fair, and transparent: Step 1: CV Submission Applications open: 10 th August 2026 I Closing date: 24 th August 2026 Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification. Step 2: Telephone Interview Taking place between: 11 th May 2026 - 25 th May 2026 Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role. Step 3: Final Stage Interview Scheduled for: 03 rd - 04 th September 2026 (Dates subject to change) Shortlisted candidates will be invited to attend a final interview via Microsoft Teams. Interviews will last 1 hour and will be conducted by a panel of three. The session will include a range of competency-based questions to assess your skills, behaviours, and alignment with the role. Everything we do aligns with the Civil Service Commission's Recruitment Principles. Job Reference: MaPS00127 Close Date: 24/08/2026 Our Recruitment Process We keep things simple, fair, and transparent: Step 1: CV Submission Applications open: 10 th August 2026 I Closing date: 24 th August 2026 Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification. Step 2: Telephone Interview Taking place between: 11 th May 2026 - 25 th May 2026 Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the
Aug 24, 2026
Full time
What You'll Be Doing The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for: Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets. Coordinate with the Workforce Planning Manager, POM's, and CDMS to align staffing with strategic goals. Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations. Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels. Identify opportunities to enhance workforce management tools, processes, and methodologies. Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics. What You'll Bring To be successful in this role, you'll need: Previous experience in a similar role, ideally within a contact centre or customer services environment. Proficiency in workforce management tools and Excel-based rotas. Professional and flexible approach with a "can do" attitude. Highly self-motivated and performance-oriented with the ability to prioritise. Methodical, with excellent attention to detail. Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI. About Us MaPS is based in bright, modern offices in Bedford, and we're here to help people across the UK feel more confident and informed about their money. Our values guide how we work together: Caring - for colleagues and the communities we support Connecting - building supportive, positive relationships Transforming - creating impact that truly matters We're proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women's health, men's health and ethnicity groups - and we welcome applications from all backgrounds. What We Offer 30 days' annual leave plus bank holidays Contributions matched 2 to 1 (employer contribution up to 10% of your salary) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices. Important Information About Applying Please apply only via official MaPS links - we can't accept applications via email or unauthorised sites. MaPS is unable to offer visa sponsorship. Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment. If you believe your application hasn't followed the Civil Service Commission's Recruitment Principles, you can contact . If unresolved, you may then contact the Civil Service Commission. Our Recruitment Process We keep things simple, fair, and transparent: Step 1: CV Submission Applications open: 10 th August 2026 I Closing date: 24 th August 2026 Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification. Step 2: Telephone Interview Taking place between: 11 th May 2026 - 25 th May 2026 Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role. Step 3: Final Stage Interview Scheduled for: 03 rd - 04 th September 2026 (Dates subject to change) Shortlisted candidates will be invited to attend a final interview via Microsoft Teams. Interviews will last 1 hour and will be conducted by a panel of three. The session will include a range of competency-based questions to assess your skills, behaviours, and alignment with the role. Everything we do aligns with the Civil Service Commission's Recruitment Principles. Job Reference: MaPS00127 Close Date: 24/08/2026 Our Recruitment Process We keep things simple, fair, and transparent: Step 1: CV Submission Applications open: 10 th August 2026 I Closing date: 24 th August 2026 Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification. Step 2: Telephone Interview Taking place between: 11 th May 2026 - 25 th May 2026 Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the
As Media Measurement Lead, you will be Sky's senior technical owner for media measurement standards, responsible for building and embedding a unified measurement framework across ATL, digital, testing, econometrics and campaign reporting. You will define the KPIs, methodology principles, evidential standards and confidence thresholds that determine how media performance is assessed, ensuring different evidence sources are interpreted consistently and used for the right decisions. A core part of the role is designing and delivering robust strategic geo-tests and other incrementality experiments that provide credible evidence on what drives growth. You will lead the technical design of these tests end-to-end, from feasibility, market selection, power and KPI definition through to evaluation, interpretation and recommendation. Reporting into the Head of Media Effectiveness, you will work closely with Econometrics, Digital Marketing, Media Planning, Media Strategy, Test & Learn and Publicis to connect measurement approaches into one practical framework for investment decision-making. This is a highly technical leadership role: the successful candidate will combine advanced statistical thinking, hands-on data capability and strong commercial judgement to protect the integrity of evidence while enabling confident media investment decisions. What you'll do Own Sky's end-to-end media measurement framework, defining KPI standards, methodological principles, evidential standards and the measurement approaches used to evaluate media investment across ATL and digital. Act as Sky's senior technical measurement authority, providing expert guidance on measurement design, KPI selection, campaign evaluation and interpretation of results. Lead the design and delivery of robust incrementality testing programmes, including strategic geo-tests and matched market experiments, ensuring outputs are statistically sound, commercially relevant and decision-ready. Support the evolution of Sky's digital measurement approach, working with Digital Marketing teams to ensure platform, attribution and incrementality signals are used appropriately and consistently to optimise campaigns and evaluate outcomes. Create a unified approach to interpreting evidence, integrating econometrics, testing, digital measurement, platform lift studies and campaign reporting into a coherent measurement framework. Build and develop market-leading measurement capability, leading a team of technical specialists and embedding measurement best practice across Media, Digital, Econometrics and agency partners. Essential Criteria Deep expertise in experimental design, causal measurement and statistical analysis, with experience designing and evaluating large-scale media tests (including feasibility, power analysis, KPI definition and confidence assessment), ideally including geo-testing or matched market experiments. Strong understanding of media measurement across ATL and digital, including the strengths, limitations and appropriate application of econometrics, testing, attribution, platform measurement and campaign reporting. Proven experience developing measurement frameworks, standards or methodologies, with the ability to define consistent approaches to evaluating media effectiveness across multiple channels and evidence sources. Strong technical capability, including managing complex SQL queries across multiple data sources and using Python (or equivalent) to analyse, automate and interpret measurement outputs. Proven ability to translate complex measurement, testing and modelling outputs into clear, commercially actionable recommendations, with confidence influencing senior stakeholders and challenging interpretation where appropriate. Experience leading and developing analysts or technical specialists, building capability in measurement, statistical thinking and evidence-based decision-making. Desirable skills and experience Experience working with econometric modelling / MMM outputs and integrating experimental findings into broader effectiveness frameworks. Experience designing measurement approaches for digital marketing, including attribution, platform measurement, incrementality and campaign optimisation Experience assessing and challenging third-party measurement methodologies, including agency, platform or measurement partner approaches. Experience applying advanced measurement techniques to strategic business questions, such as channel effectiveness, budget allocation, audience strategy or creative effectiveness. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. To find out more about working with us, search on social media.
Aug 24, 2026
Full time
As Media Measurement Lead, you will be Sky's senior technical owner for media measurement standards, responsible for building and embedding a unified measurement framework across ATL, digital, testing, econometrics and campaign reporting. You will define the KPIs, methodology principles, evidential standards and confidence thresholds that determine how media performance is assessed, ensuring different evidence sources are interpreted consistently and used for the right decisions. A core part of the role is designing and delivering robust strategic geo-tests and other incrementality experiments that provide credible evidence on what drives growth. You will lead the technical design of these tests end-to-end, from feasibility, market selection, power and KPI definition through to evaluation, interpretation and recommendation. Reporting into the Head of Media Effectiveness, you will work closely with Econometrics, Digital Marketing, Media Planning, Media Strategy, Test & Learn and Publicis to connect measurement approaches into one practical framework for investment decision-making. This is a highly technical leadership role: the successful candidate will combine advanced statistical thinking, hands-on data capability and strong commercial judgement to protect the integrity of evidence while enabling confident media investment decisions. What you'll do Own Sky's end-to-end media measurement framework, defining KPI standards, methodological principles, evidential standards and the measurement approaches used to evaluate media investment across ATL and digital. Act as Sky's senior technical measurement authority, providing expert guidance on measurement design, KPI selection, campaign evaluation and interpretation of results. Lead the design and delivery of robust incrementality testing programmes, including strategic geo-tests and matched market experiments, ensuring outputs are statistically sound, commercially relevant and decision-ready. Support the evolution of Sky's digital measurement approach, working with Digital Marketing teams to ensure platform, attribution and incrementality signals are used appropriately and consistently to optimise campaigns and evaluate outcomes. Create a unified approach to interpreting evidence, integrating econometrics, testing, digital measurement, platform lift studies and campaign reporting into a coherent measurement framework. Build and develop market-leading measurement capability, leading a team of technical specialists and embedding measurement best practice across Media, Digital, Econometrics and agency partners. Essential Criteria Deep expertise in experimental design, causal measurement and statistical analysis, with experience designing and evaluating large-scale media tests (including feasibility, power analysis, KPI definition and confidence assessment), ideally including geo-testing or matched market experiments. Strong understanding of media measurement across ATL and digital, including the strengths, limitations and appropriate application of econometrics, testing, attribution, platform measurement and campaign reporting. Proven experience developing measurement frameworks, standards or methodologies, with the ability to define consistent approaches to evaluating media effectiveness across multiple channels and evidence sources. Strong technical capability, including managing complex SQL queries across multiple data sources and using Python (or equivalent) to analyse, automate and interpret measurement outputs. Proven ability to translate complex measurement, testing and modelling outputs into clear, commercially actionable recommendations, with confidence influencing senior stakeholders and challenging interpretation where appropriate. Experience leading and developing analysts or technical specialists, building capability in measurement, statistical thinking and evidence-based decision-making. Desirable skills and experience Experience working with econometric modelling / MMM outputs and integrating experimental findings into broader effectiveness frameworks. Experience designing measurement approaches for digital marketing, including attribution, platform measurement, incrementality and campaign optimisation Experience assessing and challenging third-party measurement methodologies, including agency, platform or measurement partner approaches. Experience applying advanced measurement techniques to strategic business questions, such as channel effectiveness, budget allocation, audience strategy or creative effectiveness. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. To find out more about working with us, search on social media.
EMEA Logistics & Supply Chain Operations Analyst Location London Business Area Workplace Operations and Supply Chain Ref # Description & Requirements What's the role? Bloomberg's EMEA Supply Chain department is seeking a data-driven Logistics and Reverse Logistics professional to support the reliable movement, return and recovery of hardware, printed materials, event assets and promotional items across the region. Based at Bloomberg's European headquarters in London, this is an analyst led role with a practical operational remit. You will combine ownership of operational data, reporting and continuous improvement with hands on support for inbound, outbound and reverse logistics activities. Working with internal teams, carriers, third party logistics providers and technology partners, you will turn operational data, exceptions and stakeholder feedback into actions that improve service, cost, control, sustainability and customer experience. Accuracy, curiosity, adaptability, teamwork and a strong customer focus will be essential. We'll trust you to: Execute Operational & Reverse Logistics: Actively manage and support hands on daily inbound, outbound, and reverse logistics workflows Drive Operational Analytics: Collect, clean, validate, and analyze end to end logistics data to spot trends, mitigate risks, resolve bottlenecks, and uncover operational efficiency opportunities. Manage Escalations & Freight Tracking: Serve as an EMEA escalation point for internal teams and external logistics partners; proactively track and communicate freight delays, delivery risks, and operational updates. Partner on Tech & SAP Enhancements: Collaborate with local operational teams, global Business Intelligence, and SAP development teams (across AMER and APAC) to prioritise system enhancements and refine technical workflows. Maintain Vendor & Carrier Performance: Operationalise carrier SLAs, monitor 3PL/courier performance metrics, and assist with freight audit and reconciliation Champion Continuous Improvement: Standardise workflows by writing comprehensive SOPs, while supporting regional strategic initiatives such as sustainability (circular supply chain), business continuity planning, and cost optimisation You'll need to have: 5+ years of experience within end to end supply chain, logistics, reverse logistics or process improvement roles Proven experience driving process improvement, operational excellence, change management, and business transformation initiatives to enhance supply chain performance and operational efficiency Strong understanding of end to end supply chain operations, including logistics, warehousing, inventory management, planning, and service operations internationally Demonstrated experience analysing operational performance and translating insights into clear business recommendations Hands on experience using SAP and reporting or business intelligence tools (e.g. SAP, BW, SAC, Power BI or similar) to analyze and present operational performance Strong analytical, critical thinking, and problem solving skills Exceptional communication skills and the ability to effectively engage with cross functional partners, regional stakeholders, and external suppliers Strong commercial acumen with the ability to manage trade offs between service levels, speed, operational risk, and transportation costs. Experience developing SOPs, controls, process documentation and operational guidance We'd love to see: Hands on experience building custom dashboards in Power BI/SAC, or experience applying RPA (Robotic Process Automation) and Python/SQL to logistics data. Experience applying AI in a Supply Chain environment Experience assisting with RFPs/RFQs, carrier contract evaluations, or external 3PL performance management Working knowledge of trade compliance, import/export regulations and customs requirements across EMEA Experience measuring transportation sustainability, carbon emissions or other environmental performance indicators Lean, Six Sigma, APICS, or project management qualifications If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Aug 24, 2026
Full time
EMEA Logistics & Supply Chain Operations Analyst Location London Business Area Workplace Operations and Supply Chain Ref # Description & Requirements What's the role? Bloomberg's EMEA Supply Chain department is seeking a data-driven Logistics and Reverse Logistics professional to support the reliable movement, return and recovery of hardware, printed materials, event assets and promotional items across the region. Based at Bloomberg's European headquarters in London, this is an analyst led role with a practical operational remit. You will combine ownership of operational data, reporting and continuous improvement with hands on support for inbound, outbound and reverse logistics activities. Working with internal teams, carriers, third party logistics providers and technology partners, you will turn operational data, exceptions and stakeholder feedback into actions that improve service, cost, control, sustainability and customer experience. Accuracy, curiosity, adaptability, teamwork and a strong customer focus will be essential. We'll trust you to: Execute Operational & Reverse Logistics: Actively manage and support hands on daily inbound, outbound, and reverse logistics workflows Drive Operational Analytics: Collect, clean, validate, and analyze end to end logistics data to spot trends, mitigate risks, resolve bottlenecks, and uncover operational efficiency opportunities. Manage Escalations & Freight Tracking: Serve as an EMEA escalation point for internal teams and external logistics partners; proactively track and communicate freight delays, delivery risks, and operational updates. Partner on Tech & SAP Enhancements: Collaborate with local operational teams, global Business Intelligence, and SAP development teams (across AMER and APAC) to prioritise system enhancements and refine technical workflows. Maintain Vendor & Carrier Performance: Operationalise carrier SLAs, monitor 3PL/courier performance metrics, and assist with freight audit and reconciliation Champion Continuous Improvement: Standardise workflows by writing comprehensive SOPs, while supporting regional strategic initiatives such as sustainability (circular supply chain), business continuity planning, and cost optimisation You'll need to have: 5+ years of experience within end to end supply chain, logistics, reverse logistics or process improvement roles Proven experience driving process improvement, operational excellence, change management, and business transformation initiatives to enhance supply chain performance and operational efficiency Strong understanding of end to end supply chain operations, including logistics, warehousing, inventory management, planning, and service operations internationally Demonstrated experience analysing operational performance and translating insights into clear business recommendations Hands on experience using SAP and reporting or business intelligence tools (e.g. SAP, BW, SAC, Power BI or similar) to analyze and present operational performance Strong analytical, critical thinking, and problem solving skills Exceptional communication skills and the ability to effectively engage with cross functional partners, regional stakeholders, and external suppliers Strong commercial acumen with the ability to manage trade offs between service levels, speed, operational risk, and transportation costs. Experience developing SOPs, controls, process documentation and operational guidance We'd love to see: Hands on experience building custom dashboards in Power BI/SAC, or experience applying RPA (Robotic Process Automation) and Python/SQL to logistics data. Experience applying AI in a Supply Chain environment Experience assisting with RFPs/RFQs, carrier contract evaluations, or external 3PL performance management Working knowledge of trade compliance, import/export regulations and customs requirements across EMEA Experience measuring transportation sustainability, carbon emissions or other environmental performance indicators Lean, Six Sigma, APICS, or project management qualifications If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
CAD Data Analyst High Speed Two (HS2) Salary: £41,400 £48,702 + 12% Pen + health + 25 hols Location: London Euston or Birmingham / Hybrid (3 days in office) Employer: High Speed Two (HS2) Ltd Sector: Major Infrastructure / Rail Progression: CAD Specialist / CAD Data Manager £60,000 + package Team: Join a dedicated team of 5 CAD Data Analysts The Opportunity High Speed Two (HS2) Ltd is recruiting a CAD Data Analyst to join its Digital Engineering team, working across one of the UK's largest and most complex infrastructure programmes. This is an excellent opportunity for a CAD or Data Analyst looking to move into data, digital engineering and information management while gaining direct client-side experience with HS2. You'll play a crucial role in organising, analysing and assuring CAD data coming into HS2 from across its entire supply chain. You'll work across the full HS2 programme, including: 4 Main Works Civils contracts 4 new HS2 railway stations 11 Rail Systems contracts You'll be part of a dedicated team of five CAD Data Analysts, working at the centre of how HS2 manages and assures its engineering information. Please note understanding how the CAD data is structured and produced is the key to the role. A Genuine Career Development Opportunity This is not simply a CAD checking role. The previous person in this position has progressed into a CAD Specialist role, demonstrating the genuine career pathway available within the team. The next step could be CAD Specialist / CAD Data Manager £60k + package , with further opportunities to develop into broader Data Analyst, Digital Engineering and Information Management roles within HS2. Be Part of HS2's Digital Future HS2's Digital Engineering team is involved in some of the most advanced digital engineering work being undertaken on a major infrastructure programme, including the development of HS2's first fully functional digital twin. The CAD Data Analyst plays an important role in this work. Before sophisticated digital engineering and digital twin applications can work effectively, HS2 needs high-quality, structured and reliable CAD data from across its supply chain. You'll therefore be helping to organise and assure the engineering information that supports HS2's wider digital strategy. The Role You'll be responsible for analysing, validating and assuring CAD and 3D model data received from consultants, suppliers and delivery partners. You'll ensure information meets HS2's contractual, technical and Digital Engineering requirements and is suitable for use across the programme. Key Responsibilities Analyse and validate CAD and 3D model data against contractual and project standards. Manage CAD data exchanges through the Common Data Environment (CDE). Organise and assure CAD information received from across the HS2 supply chain. Review information submitted by consultants, contractors and delivery partners. Identify, report and investigate data quality issues and root causes. Determine whether CAD information meets the required standards for acceptance. Support compliance with HS2 Digital Engineering standards, specifications and procedures. Work with Digital Engineering, delivery teams, suppliers and technical stakeholders to resolve information issues. Support data assurance, interoperability and continuous improvement. Contribute to improved processes, automation and more efficient data workflows. Support the wider Digital Engineering team's development of digital engineering and digital twin capabilities. About You We're looking for someone with a strong CAD background and an interest in data and digital engineering. You could currently be working as a: CAD Technician / CAD Engineer, CAD Specialist, CAD/BIM Coordinator, CAD Data Analyst, Data Analyst with CAD experience/knowledge, Digital Engineering professional You'll ideally have: Experience working with CAD/BIM and 3D model data within infrastructure, construction, engineering or another technical environment. Understanding of how CAD models and engineering information are produced, managed and exchanged throughout a project lifecycle. How the data is strucutred is key not the actual modelling Experience with Bentley, Power BI and IFC. Understanding of BIM, ISO 19650 and information management principles. Good understanding of data quality, data assurance and interoperability. Strong analytical and problem-solving skills. Good communication skills and the ability to work with technical and non-technical stakeholders. Experience working within multidisciplinary project teams. Knowledge of automation, scripting, Python or data processes would be advantageous but is not essential. Why Join HS2? This is an opportunity to join HS2 Ltd directly and develop your career within a specialist Digital Engineering team at the forefront of major infrastructure technology. You'll gain: Direct client-side HS2 experience across the entire programme. Exposure to CAD, BIM, data assurance and Digital Engineering. Experience working across 19 major HS2 contracts. Opportunity to contribute to the development of HS2's digital twin. A proven progression route to CAD Specialist / CAD Data Manager £60k + package. Opportunities to develop into Data Analyst and wider Digital Engineering roles. The opportunity to work alongside leading engineering, construction and technology organisations. If you're a CAD professional looking to move beyond traditional CAD and build a career in data and Digital Engineering, this could be an excellent next step, particularly if you'd like to work directly for HS2 and be involved in the digital future of one of the UK's biggest infrastructure programmes.
Aug 24, 2026
Full time
CAD Data Analyst High Speed Two (HS2) Salary: £41,400 £48,702 + 12% Pen + health + 25 hols Location: London Euston or Birmingham / Hybrid (3 days in office) Employer: High Speed Two (HS2) Ltd Sector: Major Infrastructure / Rail Progression: CAD Specialist / CAD Data Manager £60,000 + package Team: Join a dedicated team of 5 CAD Data Analysts The Opportunity High Speed Two (HS2) Ltd is recruiting a CAD Data Analyst to join its Digital Engineering team, working across one of the UK's largest and most complex infrastructure programmes. This is an excellent opportunity for a CAD or Data Analyst looking to move into data, digital engineering and information management while gaining direct client-side experience with HS2. You'll play a crucial role in organising, analysing and assuring CAD data coming into HS2 from across its entire supply chain. You'll work across the full HS2 programme, including: 4 Main Works Civils contracts 4 new HS2 railway stations 11 Rail Systems contracts You'll be part of a dedicated team of five CAD Data Analysts, working at the centre of how HS2 manages and assures its engineering information. Please note understanding how the CAD data is structured and produced is the key to the role. A Genuine Career Development Opportunity This is not simply a CAD checking role. The previous person in this position has progressed into a CAD Specialist role, demonstrating the genuine career pathway available within the team. The next step could be CAD Specialist / CAD Data Manager £60k + package , with further opportunities to develop into broader Data Analyst, Digital Engineering and Information Management roles within HS2. Be Part of HS2's Digital Future HS2's Digital Engineering team is involved in some of the most advanced digital engineering work being undertaken on a major infrastructure programme, including the development of HS2's first fully functional digital twin. The CAD Data Analyst plays an important role in this work. Before sophisticated digital engineering and digital twin applications can work effectively, HS2 needs high-quality, structured and reliable CAD data from across its supply chain. You'll therefore be helping to organise and assure the engineering information that supports HS2's wider digital strategy. The Role You'll be responsible for analysing, validating and assuring CAD and 3D model data received from consultants, suppliers and delivery partners. You'll ensure information meets HS2's contractual, technical and Digital Engineering requirements and is suitable for use across the programme. Key Responsibilities Analyse and validate CAD and 3D model data against contractual and project standards. Manage CAD data exchanges through the Common Data Environment (CDE). Organise and assure CAD information received from across the HS2 supply chain. Review information submitted by consultants, contractors and delivery partners. Identify, report and investigate data quality issues and root causes. Determine whether CAD information meets the required standards for acceptance. Support compliance with HS2 Digital Engineering standards, specifications and procedures. Work with Digital Engineering, delivery teams, suppliers and technical stakeholders to resolve information issues. Support data assurance, interoperability and continuous improvement. Contribute to improved processes, automation and more efficient data workflows. Support the wider Digital Engineering team's development of digital engineering and digital twin capabilities. About You We're looking for someone with a strong CAD background and an interest in data and digital engineering. You could currently be working as a: CAD Technician / CAD Engineer, CAD Specialist, CAD/BIM Coordinator, CAD Data Analyst, Data Analyst with CAD experience/knowledge, Digital Engineering professional You'll ideally have: Experience working with CAD/BIM and 3D model data within infrastructure, construction, engineering or another technical environment. Understanding of how CAD models and engineering information are produced, managed and exchanged throughout a project lifecycle. How the data is strucutred is key not the actual modelling Experience with Bentley, Power BI and IFC. Understanding of BIM, ISO 19650 and information management principles. Good understanding of data quality, data assurance and interoperability. Strong analytical and problem-solving skills. Good communication skills and the ability to work with technical and non-technical stakeholders. Experience working within multidisciplinary project teams. Knowledge of automation, scripting, Python or data processes would be advantageous but is not essential. Why Join HS2? This is an opportunity to join HS2 Ltd directly and develop your career within a specialist Digital Engineering team at the forefront of major infrastructure technology. You'll gain: Direct client-side HS2 experience across the entire programme. Exposure to CAD, BIM, data assurance and Digital Engineering. Experience working across 19 major HS2 contracts. Opportunity to contribute to the development of HS2's digital twin. A proven progression route to CAD Specialist / CAD Data Manager £60k + package. Opportunities to develop into Data Analyst and wider Digital Engineering roles. The opportunity to work alongside leading engineering, construction and technology organisations. If you're a CAD professional looking to move beyond traditional CAD and build a career in data and Digital Engineering, this could be an excellent next step, particularly if you'd like to work directly for HS2 and be involved in the digital future of one of the UK's biggest infrastructure programmes.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will: Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of: Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Desirable Criteria Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Agile methodologies and principles. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Architecting for the whole context. Architecture communication. Community collaboration. Marking architectural decisions. Strategy design. Technical design throughout the lifecycle. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will: Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of: Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Desirable Criteria Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Agile methodologies and principles. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Architecting for the whole context. Architecture communication. Community collaboration. Marking architectural decisions. Strategy design. Technical design throughout the lifecycle. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is one of the largest organisations in the UK and runs one of the largest digital operations in government. With over 50 million customers at the heart of everything we do, the scale and impact of our work are vast. We embrace innovation, exploring new technologies and modern ways of working. We are building a team of outstanding and creative professionals within HMRC's Chief Engineering and Platform Office (CEPO) which is within HMRC's Chief Digital and Information Officer Group (CDIO). Our mission is to deliver new digital services using modern technology and agile methodologies, while also transforming existing services and migrating them to cloud-based platforms. This role sits within the Government Gateway (GG) Team, which supports over 130 services across 11 UK Government Departments. Government Gateway is a critical pan-government platform, and this role is central to its continued success. Job description The objective of the Service Desk is to provide a focal point for all customers, dealing with problems, questions and requests to help them get the best out of the service. The Service Desk forms the day-to-day single point of contact, between The Government Gateway, reliant parties across HMRC, other Government Departments including the upcoming introduction of One Login for Government Day to day tasks to include and not limited to: Interaction with IT operational staff and or internal/ external stakeholders. Triaging incidents, managing the related ticket until conclusion, in a timely manner. Maintaining clear communication with the requestor and operational teams throughout the process. A Service Desk Analyst monitors inbound requests for support to multiple digital government services and provides resolutions to varied and difficult technical issues. Person specification Essential Criteria As a Service Desk Analyst, you will act as an interface for other activities such as Service Level Management and the dissemination of information, in order to deliver the high quality support, critical to achieving the business goals of our customers and that of a Critical National Infrastructure service Contribute positively within a small, cohesive team in order to deliver a high-quality service to our customers Able to own an issue until a new owner has been found or the problem has been mitigated and / or resolved Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures. Able to identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions Maintains a high level of customer service. Has the confidence to deal with complex complaints. Desirable criteria SFiA Core Skills: Proven experience of working to Customer Service Support Level 3. Knowledge and experience of Incident Management Level 3. Ability to analyse and undertake investigative work. Basic understanding of Microsoft packages. Previous experience of Splunk/ CIP reporting systems. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford. You will be given more information about what this means at the job offer stage. Other Information Candidates would need to either hold National Security Vetting at Security Check (SC) clearance level for this vacancy or be willing to consider applying for it. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Changing and Improving Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your Job History up to your last 3 roles (250 words per role), giving a brief summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application click apply for full job details
-Hybrid Working / Entertainment Industry / International Environment- A well-known Japanese entertainment company is recruiting for an experienced Data Analyst to join its Data Analytics team. The role supports end-to-end data analytics across the business. The ideal candidate should have at least 3 years of data analysis experience with strong Excel, Python and SQL skills, as well as the ability to communicate analytical findings clearly to non-technical stakeholders. (Ref: MK47548 - Please include this when making any enquiries.) Main Responsibilities Analyse sales performance by product, branch, language and region Conduct customer-level performance analysis to support sales activities Monitor inventory levels and identify potential overstock and shortfall risks Analyse event participation and regional trends to support business planning Prepare analytical reports and supporting materials for internal stakeholders and Japan HQ Maintain and update sales forecasts using order data and actual sales results Compare order quantities against forecasts and sales targets, identifying potential risks Support annual budget planning using historical performance and forecast data Provide data analysis for distributor rebates and related commercial discussions Create, maintain and improve Tableau dashboards and recurring management reports Maintain data pipelines integrating multiple internal and external data sources Perform data cleaning, transformation and validation to maintain data quality Conduct ad hoc analysis covering inventory, marketing, events and other business requirements Ideal Candidate At least 3 years of experience in a data analysis role Strong analytical and problem-solving skills Proficient in Excel, Python and SQL, including working with large datasets and forecasting Experience creating and maintaining dashboards and management reports Strong understanding of data cleaning, transformation, validation and data pipelines Excellent attention to detail and ability to produce accurate analytical outputs Strong communication skills with the ability to explain data and analytical findings to non-technical stakeholders Ability to manage multiple tasks and changing deadlines Experience supporting commercial, sales or planning-related analysis would be advantageous Experience with Tableau would be advantageous Conditions Location: Windsor, UK Working Style: hybrid Salary: depending on experience Job Type: permanent, full-time Working Hours: Monday to Friday Start: negotiable We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.
Aug 24, 2026
Full time
-Hybrid Working / Entertainment Industry / International Environment- A well-known Japanese entertainment company is recruiting for an experienced Data Analyst to join its Data Analytics team. The role supports end-to-end data analytics across the business. The ideal candidate should have at least 3 years of data analysis experience with strong Excel, Python and SQL skills, as well as the ability to communicate analytical findings clearly to non-technical stakeholders. (Ref: MK47548 - Please include this when making any enquiries.) Main Responsibilities Analyse sales performance by product, branch, language and region Conduct customer-level performance analysis to support sales activities Monitor inventory levels and identify potential overstock and shortfall risks Analyse event participation and regional trends to support business planning Prepare analytical reports and supporting materials for internal stakeholders and Japan HQ Maintain and update sales forecasts using order data and actual sales results Compare order quantities against forecasts and sales targets, identifying potential risks Support annual budget planning using historical performance and forecast data Provide data analysis for distributor rebates and related commercial discussions Create, maintain and improve Tableau dashboards and recurring management reports Maintain data pipelines integrating multiple internal and external data sources Perform data cleaning, transformation and validation to maintain data quality Conduct ad hoc analysis covering inventory, marketing, events and other business requirements Ideal Candidate At least 3 years of experience in a data analysis role Strong analytical and problem-solving skills Proficient in Excel, Python and SQL, including working with large datasets and forecasting Experience creating and maintaining dashboards and management reports Strong understanding of data cleaning, transformation, validation and data pipelines Excellent attention to detail and ability to produce accurate analytical outputs Strong communication skills with the ability to explain data and analytical findings to non-technical stakeholders Ability to manage multiple tasks and changing deadlines Experience supporting commercial, sales or planning-related analysis would be advantageous Experience with Tableau would be advantageous Conditions Location: Windsor, UK Working Style: hybrid Salary: depending on experience Job Type: permanent, full-time Working Hours: Monday to Friday Start: negotiable We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.
Business Analyst Cloud Migration & Responsive Maintenance Full-time Permanent Finsbury Park Business Analyst job in Finsbury Park supporting the delivery of business-critical cloud migration, digital transformation, and operational improvement projects within a responsive maintenance environment, offering the opportunity to join a leading national contractor delivering technology solutions that enhance service delivery across property maintenance operations. The Role This is an excellent opportunity for an experienced Business Analyst to join a market-leading contractor delivering digital transformation initiatives within a responsive maintenance environment. Reporting into senior leadership, the successful candidate will play a key role in cloud migration programmes, operational scheduling improvements, and wider business transformation projects. Working closely with business and technical stakeholders, you'll analyse existing processes, define future-state requirements, support application discovery, and help deliver innovative technology solutions that improve operational performance and customer service. This is a permanent position based in Finsbury Park with occasional travel, offering the opportunity to work on high-profile transformation programmes with excellent long-term career progression. Key Responsibilities Lead business analysis activities across cloud migration and digital transformation projects Engage with operational and technical stakeholders to capture business requirements and identify improvement opportunities Document current-state processes, systems, applications, integrations, and business workflows Define future-state processes, functional requirements, and non-functional requirements Conduct application discovery, impact assessments, and migration readiness activities Support cloud migration planning by identifying business objectives, risks, constraints, and success criteria Work closely with infrastructure, architecture, security, networking, and operational teams to deliver effective technology solutions Facilitate stakeholder workshops and ensure clear communication throughout project delivery Produce business cases, process maps, user stories, functional specifications, and requirements documentation Support testing, user acceptance testing (UAT), cutover planning, and business readiness activities Monitor project risks, issues, dependencies, and change requests throughout the project lifecycle Contribute to continuous improvement of business analysis standards, governance, and best practice Requirements Previous experience working as a Business Analyst within technology, digital transformation, or operational change projects Experience supporting cloud migration, application migration, or business transformation programmes Strong understanding of business analysis methodologies and the full project lifecycle Experience gathering, documenting, and validating functional and non-functional requirements Knowledge of application discovery, systems integration, infrastructure, networking, and IT environments Excellent stakeholder management, workshop facilitation, and communication skills Strong analytical, problem-solving, and process improvement abilities Experience producing process maps, business cases, user stories, and requirements documentation Business Analysis qualification or equivalent practical experience Full UK driving licence and willingness to travel occasionally Desirable Experience within property services, social housing, facilities management, or construction Exposure to Microsoft Azure, AWS, or other cloud platforms Experience supporting operational scheduling, field service management, or responsive maintenance systems Knowledge of cloud migration approaches including Rehost, Replatform, Refactor, and Retire Package & Benefits Up to £61,000 per annum + comprehensive benefits package Permanent position Based in Finsbury Park with occasional travel Opportunity to work on business-critical cloud migration and digital transformation programmes Long-term career progression with a leading national contractor Collaborative, supportive environment with ongoing professional development This Business Analyst role in Finsbury Park offers the opportunity to join one of the UK's leading property services contractors, playing a key role in delivering cloud migration, operational improvement, and digital transformation projects that will shape the future of responsive maintenance services. Apply now through Skilled Careers to be considered for this opportunity.
Aug 24, 2026
Full time
Business Analyst Cloud Migration & Responsive Maintenance Full-time Permanent Finsbury Park Business Analyst job in Finsbury Park supporting the delivery of business-critical cloud migration, digital transformation, and operational improvement projects within a responsive maintenance environment, offering the opportunity to join a leading national contractor delivering technology solutions that enhance service delivery across property maintenance operations. The Role This is an excellent opportunity for an experienced Business Analyst to join a market-leading contractor delivering digital transformation initiatives within a responsive maintenance environment. Reporting into senior leadership, the successful candidate will play a key role in cloud migration programmes, operational scheduling improvements, and wider business transformation projects. Working closely with business and technical stakeholders, you'll analyse existing processes, define future-state requirements, support application discovery, and help deliver innovative technology solutions that improve operational performance and customer service. This is a permanent position based in Finsbury Park with occasional travel, offering the opportunity to work on high-profile transformation programmes with excellent long-term career progression. Key Responsibilities Lead business analysis activities across cloud migration and digital transformation projects Engage with operational and technical stakeholders to capture business requirements and identify improvement opportunities Document current-state processes, systems, applications, integrations, and business workflows Define future-state processes, functional requirements, and non-functional requirements Conduct application discovery, impact assessments, and migration readiness activities Support cloud migration planning by identifying business objectives, risks, constraints, and success criteria Work closely with infrastructure, architecture, security, networking, and operational teams to deliver effective technology solutions Facilitate stakeholder workshops and ensure clear communication throughout project delivery Produce business cases, process maps, user stories, functional specifications, and requirements documentation Support testing, user acceptance testing (UAT), cutover planning, and business readiness activities Monitor project risks, issues, dependencies, and change requests throughout the project lifecycle Contribute to continuous improvement of business analysis standards, governance, and best practice Requirements Previous experience working as a Business Analyst within technology, digital transformation, or operational change projects Experience supporting cloud migration, application migration, or business transformation programmes Strong understanding of business analysis methodologies and the full project lifecycle Experience gathering, documenting, and validating functional and non-functional requirements Knowledge of application discovery, systems integration, infrastructure, networking, and IT environments Excellent stakeholder management, workshop facilitation, and communication skills Strong analytical, problem-solving, and process improvement abilities Experience producing process maps, business cases, user stories, and requirements documentation Business Analysis qualification or equivalent practical experience Full UK driving licence and willingness to travel occasionally Desirable Experience within property services, social housing, facilities management, or construction Exposure to Microsoft Azure, AWS, or other cloud platforms Experience supporting operational scheduling, field service management, or responsive maintenance systems Knowledge of cloud migration approaches including Rehost, Replatform, Refactor, and Retire Package & Benefits Up to £61,000 per annum + comprehensive benefits package Permanent position Based in Finsbury Park with occasional travel Opportunity to work on business-critical cloud migration and digital transformation programmes Long-term career progression with a leading national contractor Collaborative, supportive environment with ongoing professional development This Business Analyst role in Finsbury Park offers the opportunity to join one of the UK's leading property services contractors, playing a key role in delivering cloud migration, operational improvement, and digital transformation projects that will shape the future of responsive maintenance services. Apply now through Skilled Careers to be considered for this opportunity.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. At HMRC, we are already one of the most digital organisations in the UK. We have one of the largest data sources, and we're creating a world-class IT function. HMRC is building a modern, digital tax administration. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating at this level isn't for everyone, but those ready for the challenge will find unique opportunities to work with advanced technologies and create lasting impact. Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This is an exciting role as a key member of the delivery team, collaborating with partners throughout the full delivery lifecycle to ensure delivery and support of highest-quality software products. Our developers work closely with business analysts, testers and product owners within a truly collaborative environment. Job description As a Senior Java Developer within the Java Development Guild in CDIO Borders & Trade, you will be responsible for leading the design and development of clean, secure code following a test-driven approach, as well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level technical leadership across projects and live support work, acting as a system subject matter expert and as an Intelligent Client on internal and supplier-led deliveries. In addition to hands-on development responsibilities, the Senior Java Developer plays a key role in setting technical direction, upholding engineering standards, mentoring and line managing junior developers, and ensuring services are secure, robust, supportable and aligned to business needs. Person specification The Senior Java Developer role requires a strong combination of advanced technical expertise, leadership capability, service support knowledge and stakeholder management skills. This role will suit an experienced Java Developer who is proactive and self-driven, able to anticipate risks and opportunities, take ownership of outcomes, and drive progress while maintaining high standards for quality, security and operational performance. Proactive and self-driven: spots issues early, initiates improvements, and follows through without needing close supervision. Strategic thinker with strong technical judgement: able to balance delivery speed, risk, cost and long-term maintainability. Coaching mindset: mentors more junior engineers and promotes knowledge sharing. Quality and security focused: advocates for clean code, test-driven development, secure-by-design principles and strong assurance practices. Collaborative communicator: works effectively with product, architecture, operations and delivery partners, translating between technical and non-technical audiences. Resilient under pressure: acts as a calm escalation point during incidents and high-risk decisions, staying focused on outcomes and learning. Key responsibilities The key responsibilities of the Senior Java Developer role across design, development, maintenance and support of complex full stack Java applications and services include: Designing secure, scalable, resilient and supportable solutions with strong engineering controls and practices. Writing, reviewing, and assuring clean, reusable, testable and secure code, using TDD and quality-focused development practices. Supporting systems integration, interface design and testing across multiple systems and environments. Supporting live services through a combination of normal, and out of hours support. Working on incident resolution, bug fixing, security updates, service improvements, diagnosing integration issues across a complex landscape. Leading or contributing to code reviews, design reviews, technical assurance and development governance and ensuring development and support activity is documented and delivered in line with agreed governance, standards, controls and policies. Acting as a technical Subject Matter Expert and collaborating with architects, business analysts, testers, delivery managers, product owners and other disciplines throughout the delivery lifecycle. Providing Intelligent Client capability on supplier-led and mixed-delivery projects, ensuring alignment with HMRC standards, quality and security requirements. This includes managing knowledge transfer from suppliers and contractors into internal teams. Continuous improvement of engineering practices, tools, processes, standards and service robustness. Guild Leadership including Recruitment (workforce planning and training needs) and Staff development (Mentoring, coaching and line managing junior developers, supporting wider capability growth.) Additionally, the post holder will work normal office hours though may be required to occasionally work outside of normal working hours (for example to support software releases). The post holder will be required to form part of a 24/7 on-call Rota involving out of hours remote support. Essential Criteria Significant experience designing, developing, supporting and maintaining complex Java-based services and applications across both legacy and modern technology stacks in complex environments. Strong experience building APIs, microservices and integrated services using Java, REST, Spring Boot/Cloud, Redis, Hibernate, with experience of Kubernetes and Docker, messaging technologies such as JMS, Kafka or RabbitMQ, and cloud-native platforms including AWS, S3, EKS. Experience using modern CI/CD tooling (e.g. Java IDEs, Maven, Git, GitLab CI, Artifactory, Jenkins) and databases (incl. MySQL and Oracle,) with the ability to write and support SQL, PL/SQL, triggers and stored procedures. Strong experience leading full stack development in a team environment including; technical leadership through software engineering best practices (e.g. containerisation, microservice design patterns, Agile, TDD, CI/CD, code quality, maintainability and secure development), setting direction, conducting reviews and assuring quality. Experience supporting and improving live services, including fault diagnosis, bug fixing, operational support. Strong understanding of system integration, interface design, and integration testing. Strong analytical and problem-solving skills, with a logical and organised approach to delivery, and the ability to communicate complex technical concepts clearly to technical and non-technical audiences. Experience mentoring, coaching or line managing others, including supporting the development of junior staff. Ability to work effectively across multidisciplinary teams and supplier environments while maintaining internal standards and controls. Desirable Criteria Awareness of cloud service models, cloud-native architecture and infrastructure-as-code practices. Working knowledge of Linux or other Unix-like operating systems. Understanding of Behaviour Driven Development, user-centred design and service delivery principles. Experience with JavaScript or TypeScript UI development, including React and Single Sign-On integrations. Experience working on large-scale government, public sector or regulated services where security, resilience and auditability are important. Awareness of how generative AI tools can support software engineering practices, including development, testing, documentation or code quality activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. At HMRC, we are already one of the most digital organisations in the UK. We have one of the largest data sources, and we're creating a world-class IT function. HMRC is building a modern, digital tax administration. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating at this level isn't for everyone, but those ready for the challenge will find unique opportunities to work with advanced technologies and create lasting impact. Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This is an exciting role as a key member of the delivery team, collaborating with partners throughout the full delivery lifecycle to ensure delivery and support of highest-quality software products. Our developers work closely with business analysts, testers and product owners within a truly collaborative environment. Job description As a Senior Java Developer within the Java Development Guild in CDIO Borders & Trade, you will be responsible for leading the design and development of clean, secure code following a test-driven approach, as well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level technical leadership across projects and live support work, acting as a system subject matter expert and as an Intelligent Client on internal and supplier-led deliveries. In addition to hands-on development responsibilities, the Senior Java Developer plays a key role in setting technical direction, upholding engineering standards, mentoring and line managing junior developers, and ensuring services are secure, robust, supportable and aligned to business needs. Person specification The Senior Java Developer role requires a strong combination of advanced technical expertise, leadership capability, service support knowledge and stakeholder management skills. This role will suit an experienced Java Developer who is proactive and self-driven, able to anticipate risks and opportunities, take ownership of outcomes, and drive progress while maintaining high standards for quality, security and operational performance. Proactive and self-driven: spots issues early, initiates improvements, and follows through without needing close supervision. Strategic thinker with strong technical judgement: able to balance delivery speed, risk, cost and long-term maintainability. Coaching mindset: mentors more junior engineers and promotes knowledge sharing. Quality and security focused: advocates for clean code, test-driven development, secure-by-design principles and strong assurance practices. Collaborative communicator: works effectively with product, architecture, operations and delivery partners, translating between technical and non-technical audiences. Resilient under pressure: acts as a calm escalation point during incidents and high-risk decisions, staying focused on outcomes and learning. Key responsibilities The key responsibilities of the Senior Java Developer role across design, development, maintenance and support of complex full stack Java applications and services include: Designing secure, scalable, resilient and supportable solutions with strong engineering controls and practices. Writing, reviewing, and assuring clean, reusable, testable and secure code, using TDD and quality-focused development practices. Supporting systems integration, interface design and testing across multiple systems and environments. Supporting live services through a combination of normal, and out of hours support. Working on incident resolution, bug fixing, security updates, service improvements, diagnosing integration issues across a complex landscape. Leading or contributing to code reviews, design reviews, technical assurance and development governance and ensuring development and support activity is documented and delivered in line with agreed governance, standards, controls and policies. Acting as a technical Subject Matter Expert and collaborating with architects, business analysts, testers, delivery managers, product owners and other disciplines throughout the delivery lifecycle. Providing Intelligent Client capability on supplier-led and mixed-delivery projects, ensuring alignment with HMRC standards, quality and security requirements. This includes managing knowledge transfer from suppliers and contractors into internal teams. Continuous improvement of engineering practices, tools, processes, standards and service robustness. Guild Leadership including Recruitment (workforce planning and training needs) and Staff development (Mentoring, coaching and line managing junior developers, supporting wider capability growth.) Additionally, the post holder will work normal office hours though may be required to occasionally work outside of normal working hours (for example to support software releases). The post holder will be required to form part of a 24/7 on-call Rota involving out of hours remote support. Essential Criteria Significant experience designing, developing, supporting and maintaining complex Java-based services and applications across both legacy and modern technology stacks in complex environments. Strong experience building APIs, microservices and integrated services using Java, REST, Spring Boot/Cloud, Redis, Hibernate, with experience of Kubernetes and Docker, messaging technologies such as JMS, Kafka or RabbitMQ, and cloud-native platforms including AWS, S3, EKS. Experience using modern CI/CD tooling (e.g. Java IDEs, Maven, Git, GitLab CI, Artifactory, Jenkins) and databases (incl. MySQL and Oracle,) with the ability to write and support SQL, PL/SQL, triggers and stored procedures. Strong experience leading full stack development in a team environment including; technical leadership through software engineering best practices (e.g. containerisation, microservice design patterns, Agile, TDD, CI/CD, code quality, maintainability and secure development), setting direction, conducting reviews and assuring quality. Experience supporting and improving live services, including fault diagnosis, bug fixing, operational support. Strong understanding of system integration, interface design, and integration testing. Strong analytical and problem-solving skills, with a logical and organised approach to delivery, and the ability to communicate complex technical concepts clearly to technical and non-technical audiences. Experience mentoring, coaching or line managing others, including supporting the development of junior staff. Ability to work effectively across multidisciplinary teams and supplier environments while maintaining internal standards and controls. Desirable Criteria Awareness of cloud service models, cloud-native architecture and infrastructure-as-code practices. Working knowledge of Linux or other Unix-like operating systems. Understanding of Behaviour Driven Development, user-centred design and service delivery principles. Experience with JavaScript or TypeScript UI development, including React and Single Sign-On integrations. Experience working on large-scale government, public sector or regulated services where security, resilience and auditability are important. Awareness of how generative AI tools can support software engineering practices, including development, testing, documentation or code quality activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures . click apply for full job details
We are currently seeking a highly skilled and motivated Business Analyst with extensive experience in the SAP PS (Project System) module to join our team on a high-priority, ongoing project. This is a critical role that requires immediate attention; we are actively seeking qualified candidates and are prepared to expedite the recruitment process to secure the right talent. Role Overview As a Sub-Process Lead, you will serve as a vital link between business users and technical teams, ensuring the successful implementation of SAP S/4 HANA 2023. You will be responsible for translating complex business requirements into effective system designs. This is a temporary assignment scheduled to run until December 31, 2026, with the potential for extension into 2027. Key Responsibilities Facilitate comprehensive project planning, including scope, objectives, deliverables, and rigorous timeline management. Monitor project progress, budget adherence, and key performance indicators, providing regular status updates to senior stakeholders. Proactively identify, assess, and mitigate project risks to ensure momentum is maintained. Simplify complex technical information, tailoring communication to diverse audiences including sales, customers, and vendors. Manage resource planning, including both budget and headcount, to optimise project efficiency. Qualifications University degree or equivalent qualification required. Significant professional experience in a Business Analyst or Project Lead capacity. Proven technical and functional expertise in the SAP PS module, with the ability to master SAP S/4 HANA 2023 systems quickly. Strong stakeholder management skills with the ability to resolve conflicts and maintain alignment across international teams in the US and Australia. Work Environment This role is based out of the Ramsgate, Kent area. This is a hybrid role with an expectation of minimum 1 day a week onsite. Please note that some flexibility regarding working hours is required due to the international nature of the team. Role overview: Pay per hour: 27.69 - 29.23 (PAYE) Contract until 31/12/2026 but could be extended further Hybrid working To Apply If you possess the necessary expertise and are ready to make a measurable impact, please submit your application today or contact Becky at Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 24, 2026
Contractor
We are currently seeking a highly skilled and motivated Business Analyst with extensive experience in the SAP PS (Project System) module to join our team on a high-priority, ongoing project. This is a critical role that requires immediate attention; we are actively seeking qualified candidates and are prepared to expedite the recruitment process to secure the right talent. Role Overview As a Sub-Process Lead, you will serve as a vital link between business users and technical teams, ensuring the successful implementation of SAP S/4 HANA 2023. You will be responsible for translating complex business requirements into effective system designs. This is a temporary assignment scheduled to run until December 31, 2026, with the potential for extension into 2027. Key Responsibilities Facilitate comprehensive project planning, including scope, objectives, deliverables, and rigorous timeline management. Monitor project progress, budget adherence, and key performance indicators, providing regular status updates to senior stakeholders. Proactively identify, assess, and mitigate project risks to ensure momentum is maintained. Simplify complex technical information, tailoring communication to diverse audiences including sales, customers, and vendors. Manage resource planning, including both budget and headcount, to optimise project efficiency. Qualifications University degree or equivalent qualification required. Significant professional experience in a Business Analyst or Project Lead capacity. Proven technical and functional expertise in the SAP PS module, with the ability to master SAP S/4 HANA 2023 systems quickly. Strong stakeholder management skills with the ability to resolve conflicts and maintain alignment across international teams in the US and Australia. Work Environment This role is based out of the Ramsgate, Kent area. This is a hybrid role with an expectation of minimum 1 day a week onsite. Please note that some flexibility regarding working hours is required due to the international nature of the team. Role overview: Pay per hour: 27.69 - 29.23 (PAYE) Contract until 31/12/2026 but could be extended further Hybrid working To Apply If you possess the necessary expertise and are ready to make a measurable impact, please submit your application today or contact Becky at Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
