As a greeter you will be the very first smiling face that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience, whether they're a hotel guest, attending an event, dining in one of our 10 restaurants, or anything in between. Do you want to join one of the best places to work in hospitality? What's the role? Greeter Where will you be working? The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms. As part of the concierge team you will: Welcome arriving guests to our gorgeous grade I listed building With a particular focus on guests arriving excited to eat and drink at The Ned, you will welcome them, help them with their reservations, tell them about the food and drink available in each of our venues, and make recommendations to help them have the perfect visit Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for Shifts vary between an 0700 start and midnight What you can bring to the role: As the smiling face that greets every member and guest to our venue, you'll have a bright personality and genuine warmth, with a passion for outstanding hospitality First impressions and rapport building are what this role is all about, so you'll be the kind of person everyone feels better after even a brief interaction with This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable What can The Ned give you? Estimated yearly pay of £35,360 - £17.00 per hour including service Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast Exciting learning and development programmes to help progress your career Exclusive rates at The Ned for staying and eating for you, your family and friends Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts Your birthday off after a year of service and more holiday after five years Paid volunteer day Refer a friend scheme Regular social events, including an annual pool party Employee assistance programme - 24/7 advice and support Reward and recognition initiatives At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Greeter
Oct 04, 2025
Full time
As a greeter you will be the very first smiling face that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience, whether they're a hotel guest, attending an event, dining in one of our 10 restaurants, or anything in between. Do you want to join one of the best places to work in hospitality? What's the role? Greeter Where will you be working? The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms. As part of the concierge team you will: Welcome arriving guests to our gorgeous grade I listed building With a particular focus on guests arriving excited to eat and drink at The Ned, you will welcome them, help them with their reservations, tell them about the food and drink available in each of our venues, and make recommendations to help them have the perfect visit Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for Shifts vary between an 0700 start and midnight What you can bring to the role: As the smiling face that greets every member and guest to our venue, you'll have a bright personality and genuine warmth, with a passion for outstanding hospitality First impressions and rapport building are what this role is all about, so you'll be the kind of person everyone feels better after even a brief interaction with This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable What can The Ned give you? Estimated yearly pay of £35,360 - £17.00 per hour including service Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast Exciting learning and development programmes to help progress your career Exclusive rates at The Ned for staying and eating for you, your family and friends Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts Your birthday off after a year of service and more holiday after five years Paid volunteer day Refer a friend scheme Regular social events, including an annual pool party Employee assistance programme - 24/7 advice and support Reward and recognition initiatives At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Greeter
Job Title: Deputy Service Manager Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites during the night shift to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access Salary: £30,200 Shift Pattern: 37.5 hours per week, supporting the night team who predominantly work Monday to Sunday 20:00 - 08:00, you will work within these hours, as well as daytime hours to attend trainings and meetings. You will also take part in our out of hours on call rota. Please note that this is one of two positions within the service. We also have a day time role available. Please type 286319 into our careers site search tool to view the other role. About the role We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Night Recovery Workers and Night Concierge which totals around 10. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the day teams to ensure quality handovers. You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living. Some key responsibilities include: Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively Support with the operational delivery of the service Risk Management ownership, ensuring processes and policies are followed Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in About you We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for: Experience in working with people who have enduring mental health and complex backgrounds Ability to motivate and empower a team to achieve KPI's Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries Willingness and ability to work flexibly to meet service needs IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Discounted tickets for music events, shows, sports and more through Tickets for Good Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Oct 04, 2025
Full time
Job Title: Deputy Service Manager Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites during the night shift to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access Salary: £30,200 Shift Pattern: 37.5 hours per week, supporting the night team who predominantly work Monday to Sunday 20:00 - 08:00, you will work within these hours, as well as daytime hours to attend trainings and meetings. You will also take part in our out of hours on call rota. Please note that this is one of two positions within the service. We also have a day time role available. Please type 286319 into our careers site search tool to view the other role. About the role We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Night Recovery Workers and Night Concierge which totals around 10. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the day teams to ensure quality handovers. You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living. Some key responsibilities include: Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively Support with the operational delivery of the service Risk Management ownership, ensuring processes and policies are followed Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in About you We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for: Experience in working with people who have enduring mental health and complex backgrounds Ability to motivate and empower a team to achieve KPI's Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries Willingness and ability to work flexibly to meet service needs IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Discounted tickets for music events, shows, sports and more through Tickets for Good Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Operations Manager Kent and Surrounding Areas Salary: £43,000- £50,000 per annum (dependent on experience) Additional Benefits: Mileage reimbursement, company car, phone, laptop Bonus: Ad hoc bonus and commission scheme Hours: Monday to Friday (day shifts) with flexibility for night site visits Location: Kent (South) and surrounding areas Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres. Role Overview: As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio. Key Responsibilities: Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met Build and maintain strong client relationships, holding regular meetings and proactively resolving issues Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals Identify opportunities to grow the business with existing and new clients Ensure accurate documentation, reporting, rostering, and budget management Participate in the Duty Manager rota, including out-of-hours responsibilities Requirements: Proven experience managing multiple sites in the security or FM industry Excellent communication, interpersonal, and leadership skills Detail-oriented, results-driven, and people-focused Strong understanding of security services, operations, and client management Comfortable working in a dynamic environment, driving continuous improvement and change Why Join: Be part of a supportive, inclusive company culture Competitive salary with benefits and bonus opportunities Opportunities to develop professionally and make a real impact City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.
Oct 03, 2025
Full time
Operations Manager Kent and Surrounding Areas Salary: £43,000- £50,000 per annum (dependent on experience) Additional Benefits: Mileage reimbursement, company car, phone, laptop Bonus: Ad hoc bonus and commission scheme Hours: Monday to Friday (day shifts) with flexibility for night site visits Location: Kent (South) and surrounding areas Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres. Role Overview: As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio. Key Responsibilities: Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met Build and maintain strong client relationships, holding regular meetings and proactively resolving issues Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals Identify opportunities to grow the business with existing and new clients Ensure accurate documentation, reporting, rostering, and budget management Participate in the Duty Manager rota, including out-of-hours responsibilities Requirements: Proven experience managing multiple sites in the security or FM industry Excellent communication, interpersonal, and leadership skills Detail-oriented, results-driven, and people-focused Strong understanding of security services, operations, and client management Comfortable working in a dynamic environment, driving continuous improvement and change Why Join: Be part of a supportive, inclusive company culture Competitive salary with benefits and bonus opportunities Opportunities to develop professionally and make a real impact City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.
Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn. As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact. Shift pattern - 4 on 4 off Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Sep 29, 2025
Contractor
Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn. As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact. Shift pattern - 4 on 4 off Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Night Concierge 7pm to 7am 4 on 4 off Wembley HA9 £30k New vacancy available at a high end residential development in Wembley for a polished Night Concierge to work on the main reception desk and take responsibility for the nightly operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record. Holder of First Aid, SIA, Pool Responder certifications preferred.
Sep 27, 2025
Full time
Night Concierge 7pm to 7am 4 on 4 off Wembley HA9 £30k New vacancy available at a high end residential development in Wembley for a polished Night Concierge to work on the main reception desk and take responsibility for the nightly operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record. Holder of First Aid, SIA, Pool Responder certifications preferred.
White Collar Factory (95009), United Kingdom, London, London Dining Specialist - Velocity Black UK (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about the restaurant industry with extremely strong existing relationships with some of the best restaurants in the UK. The ideal candidate will be an energetic relationship builder and have great knowledge and connections in the restaurant scene. What you'll do Communicating with clients, restaurants, and team members to deliver prime-time reservations at the best restaurants in the city Sourcing ideas for content to submit to our content team on a weekly basis Develop new relationships with restaurants and nightlife venues in the city What we're looking for Strong existing relationships with top-tier restaurants Experience building relationships and partnerships with dining and nightlife venues Experience working with high net worth clients Entrepreneurial, problem-solving attitude Excellent, clear, and effective verbal and written communication skills Experience working in a collaborative and transparent environment Ability to work in high-pressure environment with tight deadlines Flexible working hours - available to work on evenings and weekends We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent , remote position based in the UK. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few. REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sep 23, 2025
Full time
White Collar Factory (95009), United Kingdom, London, London Dining Specialist - Velocity Black UK (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about the restaurant industry with extremely strong existing relationships with some of the best restaurants in the UK. The ideal candidate will be an energetic relationship builder and have great knowledge and connections in the restaurant scene. What you'll do Communicating with clients, restaurants, and team members to deliver prime-time reservations at the best restaurants in the city Sourcing ideas for content to submit to our content team on a weekly basis Develop new relationships with restaurants and nightlife venues in the city What we're looking for Strong existing relationships with top-tier restaurants Experience building relationships and partnerships with dining and nightlife venues Experience working with high net worth clients Entrepreneurial, problem-solving attitude Excellent, clear, and effective verbal and written communication skills Experience working in a collaborative and transparent environment Ability to work in high-pressure environment with tight deadlines Flexible working hours - available to work on evenings and weekends We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent , remote position based in the UK. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few. REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
What you'll be doing We're searching for an inspiring manager who embodies creativity, adaptability, and a real commitment to excellence in guest service. In this role, you'll take pride in overseeing the Reception, Concierge, Guest Relations, and Nights teams, bringing a cohesive, seamless experience to each guest. Your natural talent for motivating and developing your team will help us create memorable moments for our guests while driving excellence in service. Collaborating with other departments, you'll ensure that every detail is managed with care, working together to build a guest journey that's as efficient as it is welcoming. You'll also be instrumental in leading the team to exceed sales targets, work within budget, and address client concerns proactively-all while championing a positive, inclusive environment where team members thrive and grow. What you'll bring A track record of creative, inspiring leadership and team development An eye for detail, ensuring that every element enhances the guest experience Excellent communication skills and a collaborative approach Strong analytical skills with a focus on performance and improvement Knowledge of Opera (beneficial, but not essential). What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Sep 20, 2025
Full time
What you'll be doing We're searching for an inspiring manager who embodies creativity, adaptability, and a real commitment to excellence in guest service. In this role, you'll take pride in overseeing the Reception, Concierge, Guest Relations, and Nights teams, bringing a cohesive, seamless experience to each guest. Your natural talent for motivating and developing your team will help us create memorable moments for our guests while driving excellence in service. Collaborating with other departments, you'll ensure that every detail is managed with care, working together to build a guest journey that's as efficient as it is welcoming. You'll also be instrumental in leading the team to exceed sales targets, work within budget, and address client concerns proactively-all while championing a positive, inclusive environment where team members thrive and grow. What you'll bring A track record of creative, inspiring leadership and team development An eye for detail, ensuring that every element enhances the guest experience Excellent communication skills and a collaborative approach Strong analytical skills with a focus on performance and improvement Knowledge of Opera (beneficial, but not essential). What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend - Earn up to £1000 when friends join our team Interest-Free Loans - Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line - Free, confidential advice Be Well Platform - Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. 'Wonderful People' Awards - Monthly, quarterly, and annual recognition Social & Seasonal Events - Fun, inclusive celebrations People Council - A platform for every voice Paid Volunteering Days - Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Chetham s School of Music is seeking a Concierge/Security Officer to join the internationally renowned specialist music school located in city centre Manchester. Chetham s is a magical place, home to the UK s largest specialist music school, the oldest library in the English speaking world and a world-class concert venue all in the heart of Manchester. The job This is a full-time position currently working 12 hours per shift worked on a rota of day and night shifts with a requirement to cover colleagues leave which will be paid as overtime. Bank holidays will be normal working days dependant on the shift pattern, payment for these days is included in the annual salary. To work as a Security Officer on the shift rota, undertaking the provision of general security to the School premises and grounds throughout the year recording and logging all patrols. Provide a courteous and professional comprehensive service to staff and students at Chetham s, Visitors, Contractors and the general public, providing assistance, directions, help and accurate advice. In return Salary £27,968.05 per annum (Scale Point 17-18) The post holder is entitled to paid annual leave of (20 days + 8days ) 6 weeks (6 weeks of 4 days including an allowance for bank holidays) to fit in with the existing shift pattern. Benefits include on site gym, free tickets to selected concerts & Cycle to Work Scheme. Closing date: 9am, Thursday 2nd October 2025 Interviews will be held in person: TBC Please ensure that you download and save the application form to your computer before completing the form, as completing within your browser may result in information not being saved. Chetham s is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening including checks with past employers and the Disclosure and Barring Service. Reg. Charity No: (phone number removed)
Sep 19, 2025
Full time
Chetham s School of Music is seeking a Concierge/Security Officer to join the internationally renowned specialist music school located in city centre Manchester. Chetham s is a magical place, home to the UK s largest specialist music school, the oldest library in the English speaking world and a world-class concert venue all in the heart of Manchester. The job This is a full-time position currently working 12 hours per shift worked on a rota of day and night shifts with a requirement to cover colleagues leave which will be paid as overtime. Bank holidays will be normal working days dependant on the shift pattern, payment for these days is included in the annual salary. To work as a Security Officer on the shift rota, undertaking the provision of general security to the School premises and grounds throughout the year recording and logging all patrols. Provide a courteous and professional comprehensive service to staff and students at Chetham s, Visitors, Contractors and the general public, providing assistance, directions, help and accurate advice. In return Salary £27,968.05 per annum (Scale Point 17-18) The post holder is entitled to paid annual leave of (20 days + 8days ) 6 weeks (6 weeks of 4 days including an allowance for bank holidays) to fit in with the existing shift pattern. Benefits include on site gym, free tickets to selected concerts & Cycle to Work Scheme. Closing date: 9am, Thursday 2nd October 2025 Interviews will be held in person: TBC Please ensure that you download and save the application form to your computer before completing the form, as completing within your browser may result in information not being saved. Chetham s is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening including checks with past employers and the Disclosure and Barring Service. Reg. Charity No: (phone number removed)
We're now recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope! What you should know London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula. Important to note Hours: 07:00am - 19:00pm or 19:00pm - 07:00am Shift Pattern: 4 on - 4 off (Rota basis, working 4 days, 4 off, 4 nights, 4 off) Location: E14, Canning Town Salary per hour: £13.26 Contract: 42 hpw/permanent What you'll be doing To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio s, internal intercom system, b. Life etc. Ensure only authorised persons are given access to areas. Issuing of visitor parking permits, offering explanations to the onsite parking procedures. Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development. Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate. Maintain a safe environment for all people in the estate at all times. Secure handling of people s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Excellent communication skills. Polite and confident with a great deal of patience. Ability to multi-task and time-manage What now? Very simply - Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.
Sep 16, 2025
Full time
We're now recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope! What you should know London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula. Important to note Hours: 07:00am - 19:00pm or 19:00pm - 07:00am Shift Pattern: 4 on - 4 off (Rota basis, working 4 days, 4 off, 4 nights, 4 off) Location: E14, Canning Town Salary per hour: £13.26 Contract: 42 hpw/permanent What you'll be doing To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio s, internal intercom system, b. Life etc. Ensure only authorised persons are given access to areas. Issuing of visitor parking permits, offering explanations to the onsite parking procedures. Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development. Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate. Maintain a safe environment for all people in the estate at all times. Secure handling of people s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Excellent communication skills. Polite and confident with a great deal of patience. Ability to multi-task and time-manage What now? Very simply - Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.
Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)
Mar 08, 2025
Contractor
Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)
Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Mar 08, 2025
Full time
Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.
Mar 08, 2025
Seasonal
Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.
JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.
Mar 08, 2025
Full time
JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!
Mar 06, 2025
Full time
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Feb 17, 2025
Full time
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Feb 11, 2025
Full time
Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Feb 08, 2025
Full time
Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Feb 07, 2025
Full time
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Vacancy: Day Concierge Location: North London Salary: £28,800 per annum Hours/Days: Saturday to Monday 8am - 8pm We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Day Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment Live no further than a 45 minute commute door to door from Finsbury Park Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Feb 07, 2025
Full time
Vacancy: Day Concierge Location: North London Salary: £28,800 per annum Hours/Days: Saturday to Monday 8am - 8pm We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Day Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment Live no further than a 45 minute commute door to door from Finsbury Park Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: Riverlight Working Hours: 4 days on, 4 days off (Apply online only) Salary: 28,000 - 30,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Time Off: Enjoy 16 days of holiday plus national holidays. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at a deluxe riverside development in the heart of the Nine Elms regeneration site. Consisting of 812 apartments, Riverlight benefits from inner gardens, a private library, entertainment centre and a health centre, consisting of: pool, gym, and spa. Riverlight is easily accessible with Battersea Power Station, Battersea Park, Queenstown Road, Vauxhall, and Nine Elms stations all within 15min walking distance. Key Responsibilities and Requirements: As a Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Feb 07, 2025
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: Riverlight Working Hours: 4 days on, 4 days off (Apply online only) Salary: 28,000 - 30,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Time Off: Enjoy 16 days of holiday plus national holidays. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at a deluxe riverside development in the heart of the Nine Elms regeneration site. Consisting of 812 apartments, Riverlight benefits from inner gardens, a private library, entertainment centre and a health centre, consisting of: pool, gym, and spa. Riverlight is easily accessible with Battersea Power Station, Battersea Park, Queenstown Road, Vauxhall, and Nine Elms stations all within 15min walking distance. Key Responsibilities and Requirements: As a Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
