EMEA Logistics & Supply Chain Operations Analyst Location London Business Area Workplace Operations and Supply Chain Ref # Description & Requirements What's the role? Bloomberg's EMEA Supply Chain department is seeking a data-driven Logistics and Reverse Logistics professional to support the reliable movement, return and recovery of hardware, printed materials, event assets and promotional items across the region. Based at Bloomberg's European headquarters in London, this is an analyst led role with a practical operational remit. You will combine ownership of operational data, reporting and continuous improvement with hands on support for inbound, outbound and reverse logistics activities. Working with internal teams, carriers, third party logistics providers and technology partners, you will turn operational data, exceptions and stakeholder feedback into actions that improve service, cost, control, sustainability and customer experience. Accuracy, curiosity, adaptability, teamwork and a strong customer focus will be essential. We'll trust you to: Execute Operational & Reverse Logistics: Actively manage and support hands on daily inbound, outbound, and reverse logistics workflows Drive Operational Analytics: Collect, clean, validate, and analyze end to end logistics data to spot trends, mitigate risks, resolve bottlenecks, and uncover operational efficiency opportunities. Manage Escalations & Freight Tracking: Serve as an EMEA escalation point for internal teams and external logistics partners; proactively track and communicate freight delays, delivery risks, and operational updates. Partner on Tech & SAP Enhancements: Collaborate with local operational teams, global Business Intelligence, and SAP development teams (across AMER and APAC) to prioritise system enhancements and refine technical workflows. Maintain Vendor & Carrier Performance: Operationalise carrier SLAs, monitor 3PL/courier performance metrics, and assist with freight audit and reconciliation Champion Continuous Improvement: Standardise workflows by writing comprehensive SOPs, while supporting regional strategic initiatives such as sustainability (circular supply chain), business continuity planning, and cost optimisation You'll need to have: 5+ years of experience within end to end supply chain, logistics, reverse logistics or process improvement roles Proven experience driving process improvement, operational excellence, change management, and business transformation initiatives to enhance supply chain performance and operational efficiency Strong understanding of end to end supply chain operations, including logistics, warehousing, inventory management, planning, and service operations internationally Demonstrated experience analysing operational performance and translating insights into clear business recommendations Hands on experience using SAP and reporting or business intelligence tools (e.g. SAP, BW, SAC, Power BI or similar) to analyze and present operational performance Strong analytical, critical thinking, and problem solving skills Exceptional communication skills and the ability to effectively engage with cross functional partners, regional stakeholders, and external suppliers Strong commercial acumen with the ability to manage trade offs between service levels, speed, operational risk, and transportation costs. Experience developing SOPs, controls, process documentation and operational guidance We'd love to see: Hands on experience building custom dashboards in Power BI/SAC, or experience applying RPA (Robotic Process Automation) and Python/SQL to logistics data. Experience applying AI in a Supply Chain environment Experience assisting with RFPs/RFQs, carrier contract evaluations, or external 3PL performance management Working knowledge of trade compliance, import/export regulations and customs requirements across EMEA Experience measuring transportation sustainability, carbon emissions or other environmental performance indicators Lean, Six Sigma, APICS, or project management qualifications If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Aug 24, 2026
Full time
EMEA Logistics & Supply Chain Operations Analyst Location London Business Area Workplace Operations and Supply Chain Ref # Description & Requirements What's the role? Bloomberg's EMEA Supply Chain department is seeking a data-driven Logistics and Reverse Logistics professional to support the reliable movement, return and recovery of hardware, printed materials, event assets and promotional items across the region. Based at Bloomberg's European headquarters in London, this is an analyst led role with a practical operational remit. You will combine ownership of operational data, reporting and continuous improvement with hands on support for inbound, outbound and reverse logistics activities. Working with internal teams, carriers, third party logistics providers and technology partners, you will turn operational data, exceptions and stakeholder feedback into actions that improve service, cost, control, sustainability and customer experience. Accuracy, curiosity, adaptability, teamwork and a strong customer focus will be essential. We'll trust you to: Execute Operational & Reverse Logistics: Actively manage and support hands on daily inbound, outbound, and reverse logistics workflows Drive Operational Analytics: Collect, clean, validate, and analyze end to end logistics data to spot trends, mitigate risks, resolve bottlenecks, and uncover operational efficiency opportunities. Manage Escalations & Freight Tracking: Serve as an EMEA escalation point for internal teams and external logistics partners; proactively track and communicate freight delays, delivery risks, and operational updates. Partner on Tech & SAP Enhancements: Collaborate with local operational teams, global Business Intelligence, and SAP development teams (across AMER and APAC) to prioritise system enhancements and refine technical workflows. Maintain Vendor & Carrier Performance: Operationalise carrier SLAs, monitor 3PL/courier performance metrics, and assist with freight audit and reconciliation Champion Continuous Improvement: Standardise workflows by writing comprehensive SOPs, while supporting regional strategic initiatives such as sustainability (circular supply chain), business continuity planning, and cost optimisation You'll need to have: 5+ years of experience within end to end supply chain, logistics, reverse logistics or process improvement roles Proven experience driving process improvement, operational excellence, change management, and business transformation initiatives to enhance supply chain performance and operational efficiency Strong understanding of end to end supply chain operations, including logistics, warehousing, inventory management, planning, and service operations internationally Demonstrated experience analysing operational performance and translating insights into clear business recommendations Hands on experience using SAP and reporting or business intelligence tools (e.g. SAP, BW, SAC, Power BI or similar) to analyze and present operational performance Strong analytical, critical thinking, and problem solving skills Exceptional communication skills and the ability to effectively engage with cross functional partners, regional stakeholders, and external suppliers Strong commercial acumen with the ability to manage trade offs between service levels, speed, operational risk, and transportation costs. Experience developing SOPs, controls, process documentation and operational guidance We'd love to see: Hands on experience building custom dashboards in Power BI/SAC, or experience applying RPA (Robotic Process Automation) and Python/SQL to logistics data. Experience applying AI in a Supply Chain environment Experience assisting with RFPs/RFQs, carrier contract evaluations, or external 3PL performance management Working knowledge of trade compliance, import/export regulations and customs requirements across EMEA Experience measuring transportation sustainability, carbon emissions or other environmental performance indicators Lean, Six Sigma, APICS, or project management qualifications If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Head of AI Solutions, COO Technology - MD (C16) page is loaded Head of AI Solutions, COO Technology - MD (C16)Applylocations: London United Kingdomposted on: Posted Todayjob requisition id: Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it.The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world-class engineering team, and deliver production-grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real.You will own the AI strategy and delivery capability across a $200M+ technology portfolio spanning some of the most operationally complex domains in banking: KYC, fraud detection, wholesale lending operations, global reconciliations, cash management, payments control, non-financial regulatory reporting, payroll, and international operations . The scale is significant, the problems are highly complex at this stage, and the impact is direct - the solutions you build will influence how trillions of dollars in transactions flow daily, how regulatory risk is managed, and how Citi's operational infrastructure evolves over the next decade.Unlike a role at a pure-play technology company, you will be solving AI challenges where failure has regulatory and systemic consequence - and where success reshapes the economics and resilience of critical global operations. The ambiguity is real, the stakes are high, and the opportunity for lasting impact is unmatched.This role reports directly to the Head of COO Technology. Responsibilities: AI Strategy & Platform Architecture: Define and own the multi-year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone-driven execution roadmap with measurable outcomes Develop architecture blueprints and end-to-end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end-to-end delivery of AI solutions across high-complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human-in-the-loop workflows, feedback loops, and production readiness criteria Manage cross-functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on-time, on-budget execution Ensure all AI solutions meet production-grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non-technical audiences - including COO, CIO, and regulatory stakeholders Develop executive-level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high-performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost-to-serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third-party tooling, and outsourced delivery models Qualifications: 15+ years of experience in Technology - Required: Generative AI & LLM Engineering: Deep, hands-on expertise in large language models including model selection, fine-tuning, prompt engineering, retrieval-augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design:Proven experience designing and deploying multi-agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool-use patterns, human-in-the-loop workflows, and agentic safety at enterprise scale AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership: training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents) Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems Leadership & Delivery - Required: 15+ years in technology, with a proven record of leading large-scale engineering organizations through build-out and transformation 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI Track record of operating effectively in matrixed, cross-functional organizations at the intersection of technology and operations Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable You are equally credible in a deep technical architecture review and a board-level strategy discussion You attract, develop, and retain strong technical talent - engineers want to work for you because they grow You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each Education: Bachelors required; Master's in CS, AI/ML, or related field preferred What success looks like: In the first year, we expect the successful candidate to: Establish the AI engineering team and operating model - hire and structure a high-performing team with clear roles, responsibilities, and a strong culture Deliver 3+ production-grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction) Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology Define and align the multi-year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle Why this role Scale that is rare. You will build AI capabilities across one of the world's most operationally complex banking platforms - with direct, measurable impact on how trillions of dollars in transactions are processed, controlled, and reported daily. Greenfield mandate. The team, the platform, and the strategy are yours to define. You will set the architectural direction, the engineering culture, and the standards that govern AI across the COO portfolio. Uniquely hard problems . click apply for full job details
Aug 24, 2026
Full time
Head of AI Solutions, COO Technology - MD (C16) page is loaded Head of AI Solutions, COO Technology - MD (C16)Applylocations: London United Kingdomposted on: Posted Todayjob requisition id: Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it.The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world-class engineering team, and deliver production-grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real.You will own the AI strategy and delivery capability across a $200M+ technology portfolio spanning some of the most operationally complex domains in banking: KYC, fraud detection, wholesale lending operations, global reconciliations, cash management, payments control, non-financial regulatory reporting, payroll, and international operations . The scale is significant, the problems are highly complex at this stage, and the impact is direct - the solutions you build will influence how trillions of dollars in transactions flow daily, how regulatory risk is managed, and how Citi's operational infrastructure evolves over the next decade.Unlike a role at a pure-play technology company, you will be solving AI challenges where failure has regulatory and systemic consequence - and where success reshapes the economics and resilience of critical global operations. The ambiguity is real, the stakes are high, and the opportunity for lasting impact is unmatched.This role reports directly to the Head of COO Technology. Responsibilities: AI Strategy & Platform Architecture: Define and own the multi-year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone-driven execution roadmap with measurable outcomes Develop architecture blueprints and end-to-end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end-to-end delivery of AI solutions across high-complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human-in-the-loop workflows, feedback loops, and production readiness criteria Manage cross-functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on-time, on-budget execution Ensure all AI solutions meet production-grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non-technical audiences - including COO, CIO, and regulatory stakeholders Develop executive-level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high-performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost-to-serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third-party tooling, and outsourced delivery models Qualifications: 15+ years of experience in Technology - Required: Generative AI & LLM Engineering: Deep, hands-on expertise in large language models including model selection, fine-tuning, prompt engineering, retrieval-augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design:Proven experience designing and deploying multi-agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool-use patterns, human-in-the-loop workflows, and agentic safety at enterprise scale AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership: training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents) Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems Leadership & Delivery - Required: 15+ years in technology, with a proven record of leading large-scale engineering organizations through build-out and transformation 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI Track record of operating effectively in matrixed, cross-functional organizations at the intersection of technology and operations Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable You are equally credible in a deep technical architecture review and a board-level strategy discussion You attract, develop, and retain strong technical talent - engineers want to work for you because they grow You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each Education: Bachelors required; Master's in CS, AI/ML, or related field preferred What success looks like: In the first year, we expect the successful candidate to: Establish the AI engineering team and operating model - hire and structure a high-performing team with clear roles, responsibilities, and a strong culture Deliver 3+ production-grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction) Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology Define and align the multi-year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle Why this role Scale that is rare. You will build AI capabilities across one of the world's most operationally complex banking platforms - with direct, measurable impact on how trillions of dollars in transactions are processed, controlled, and reported daily. Greenfield mandate. The team, the platform, and the strategy are yours to define. You will set the architectural direction, the engineering culture, and the standards that govern AI across the COO portfolio. Uniquely hard problems . click apply for full job details
Title Head of Payroll - UK & IRL Working Hours: 40 Hours Reporting to: Associate Director - People Services Location: Bury Office Department: People Direct Reports: 4 Company overview: Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. The Group now has over 3,000 stores across 38 territories with a strong presence in the UK, Europe, North America, and Asia Pacific. In addition, we operate over 200 JD Gyms throughout the UK. Role overview: The Head of Payroll is a senior operational and strategic leadership role, responsible for the delivery, optimisation, and transformation of payroll services across the UK, Ireland, and the Channel Islands. Operating in a high-volume, fast-paced environment, with accountability for payroll processing across mulitple legal entities and colleague populations servicing over 25,000 colleagues, this role demands deep payroll expertise, strong leadership, and a forward-thinking approach to process improvement and compliance. Leading a high-performing team, the role is responsible for payroll strategy, governance, risk managemement, compliance and service excellence while driving automation, technology optimisation and continuous improvement. Acting as the payroll subject matter expert to the People Leadership team, the Head of Payroll partners with senior stakeholders across the wider business to deliver an efficient, scalable and colleague-focussed payroll function aligned to the Group's objectives. Responsibilities Strategic & Operational Leadership Lead payroll operations across multiple jurisdictions, ensuring accuracy, timeliness, and full legislative compliance. Provide strategic direction for payroll delivery, aligning with organisational goals and People strategy. Act as the senior escalation point for complex payroll matters and ensure effective resolution. Optimisation & Continuous Improvement In conjunction with the People Technology team, drive transformation initiatives to automate, standardise, and enhance payroll processes. Constantly deliver continuous improvement to drive measurable benefits across service, cost, and colleague experience. Optimise systems and workflows to support scalability and operational efficiency. Governance, Risk & Compliance Own payroll governance, risk mitigation, and audit readiness. Maintain robust internal controls and ensure compliance with all relevant legislation and regulatory requirements. Monitor and report on payroll performance, identifying risks and implementing corrective actions. Performance & Metrics Oversee payroll KPIs and metrics, using data insights to drive performance and service excellence. Monitor service levels and ensure delivery against agreed targets. Identify opportunities to improve reporting, analytics, and decision-making. Team Leadership & Development Lead, coach, and develop the payroll team, fostering a culture of high performance, accountability, and growth. Promote wellbeing, inclusion, and career development across the team. Project Delivery Lead payroll-related workstreams in People and business projects. Ensure successful delivery of payroll initiatives, managing timelines, resources, and stakeholder expectations. Experience and Qualifications Level 5 Diploma in Payroll Management or equivalent. Extensive experience leading payroll functions supporting 10,000+ colleagues within complex, high-volume and multi-site environments. Proven experience delivering payroll transformation and working within service centre environments. Strong understanding of UK and Irish payroll legislation, pensions, and compliance requirements. Excellent stakeholder management and communication skills. Demonstrated success in leading and developing high-performing teams. Proficiency in payroll systems and advanced Excel skills. What can we offer you? The JD Group is a large, fast-moving, exciting workplace. As part of the team, we will offer you full training with our in-house expertise on processing a variety of payrolls to deliver a first-class service. We take pride in what we do and who we do it with. The JD Group champions talent, and there are opportunities to hone and develop your skills and progress within your role and within the business. We offer study support and opportunities to undertake funded training that leaves you with recognised payroll qualifications. We also offer in-house training to support your development of skills in areas like leadership and public speaking. As a business, we put people at the centre. Through the JD Foundation, colleagues can take part in charity volunteering opportunities. The business supports your wellbeing through our departmental wellbeing champions, and health and wellbeing events and initiatives. Our employee forum also gives you a voice to tell us what's important to you and how we can support you. JD values diversity and inclusion and champions a culture where everyone feels valued, included and celebrated.
Aug 22, 2026
Full time
Title Head of Payroll - UK & IRL Working Hours: 40 Hours Reporting to: Associate Director - People Services Location: Bury Office Department: People Direct Reports: 4 Company overview: Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. The Group now has over 3,000 stores across 38 territories with a strong presence in the UK, Europe, North America, and Asia Pacific. In addition, we operate over 200 JD Gyms throughout the UK. Role overview: The Head of Payroll is a senior operational and strategic leadership role, responsible for the delivery, optimisation, and transformation of payroll services across the UK, Ireland, and the Channel Islands. Operating in a high-volume, fast-paced environment, with accountability for payroll processing across mulitple legal entities and colleague populations servicing over 25,000 colleagues, this role demands deep payroll expertise, strong leadership, and a forward-thinking approach to process improvement and compliance. Leading a high-performing team, the role is responsible for payroll strategy, governance, risk managemement, compliance and service excellence while driving automation, technology optimisation and continuous improvement. Acting as the payroll subject matter expert to the People Leadership team, the Head of Payroll partners with senior stakeholders across the wider business to deliver an efficient, scalable and colleague-focussed payroll function aligned to the Group's objectives. Responsibilities Strategic & Operational Leadership Lead payroll operations across multiple jurisdictions, ensuring accuracy, timeliness, and full legislative compliance. Provide strategic direction for payroll delivery, aligning with organisational goals and People strategy. Act as the senior escalation point for complex payroll matters and ensure effective resolution. Optimisation & Continuous Improvement In conjunction with the People Technology team, drive transformation initiatives to automate, standardise, and enhance payroll processes. Constantly deliver continuous improvement to drive measurable benefits across service, cost, and colleague experience. Optimise systems and workflows to support scalability and operational efficiency. Governance, Risk & Compliance Own payroll governance, risk mitigation, and audit readiness. Maintain robust internal controls and ensure compliance with all relevant legislation and regulatory requirements. Monitor and report on payroll performance, identifying risks and implementing corrective actions. Performance & Metrics Oversee payroll KPIs and metrics, using data insights to drive performance and service excellence. Monitor service levels and ensure delivery against agreed targets. Identify opportunities to improve reporting, analytics, and decision-making. Team Leadership & Development Lead, coach, and develop the payroll team, fostering a culture of high performance, accountability, and growth. Promote wellbeing, inclusion, and career development across the team. Project Delivery Lead payroll-related workstreams in People and business projects. Ensure successful delivery of payroll initiatives, managing timelines, resources, and stakeholder expectations. Experience and Qualifications Level 5 Diploma in Payroll Management or equivalent. Extensive experience leading payroll functions supporting 10,000+ colleagues within complex, high-volume and multi-site environments. Proven experience delivering payroll transformation and working within service centre environments. Strong understanding of UK and Irish payroll legislation, pensions, and compliance requirements. Excellent stakeholder management and communication skills. Demonstrated success in leading and developing high-performing teams. Proficiency in payroll systems and advanced Excel skills. What can we offer you? The JD Group is a large, fast-moving, exciting workplace. As part of the team, we will offer you full training with our in-house expertise on processing a variety of payrolls to deliver a first-class service. We take pride in what we do and who we do it with. The JD Group champions talent, and there are opportunities to hone and develop your skills and progress within your role and within the business. We offer study support and opportunities to undertake funded training that leaves you with recognised payroll qualifications. We also offer in-house training to support your development of skills in areas like leadership and public speaking. As a business, we put people at the centre. Through the JD Foundation, colleagues can take part in charity volunteering opportunities. The business supports your wellbeing through our departmental wellbeing champions, and health and wellbeing events and initiatives. Our employee forum also gives you a voice to tell us what's important to you and how we can support you. JD values diversity and inclusion and champions a culture where everyone feels valued, included and celebrated.
Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it. The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world class engineering team, and deliver production grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real. Responsibilities AI Strategy & Platform Architecture Define and own the multi year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone driven execution roadmap with measurable outcomes Develop architecture blueprints and end to end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end to end delivery of AI solutions across high complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human in the loop workflows, feedback loops, and production readiness criteria Manage cross functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on time, on budget execution Ensure all AI solutions meet production grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non technical audiences - including COO, CIO, and regulatory stakeholders Develop executive level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost to serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third party tooling, and outsourced delivery models Qualifications 15+ years of experience in Technology - Required: Generative AI & LLM Engineering: Deep, hands on expertise in large language models including model selection, fine tuning, prompt engineering, retrieval augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design: Proven experience designing and deploying multi agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool use patterns, human in the loop workflows, and agentic safety at enterprise scale. AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership-training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker. Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores. Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents). Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems. Leadership & Delivery - Required: 15+ years in technology, with a proven record of leading large scale engineering organizations through build out and transformation. 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams. Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept. Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI. Track record of operating effectively in matrixed, cross functional organizations at the intersection of technology and operations. Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting. Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny. Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level. Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable. You are equally credible in a deep technical architecture review and a board level strategy discussion. You attract, develop, and retain strong technical talent - engineers want to work for you because they grow. You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you. You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each. Education Bachelor's degree required; Master's in CS, AI/ML, or related field preferred. What Success Looks Like Establish the AI engineering team and operating model - hire and structure a high performing team with clear roles, responsibilities, and a strong culture. Deliver 3+ production grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction). Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology. Define and align the multi year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation. Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle. Why This Role Scale that is rare. You will build AI capabilities across one of the world's most operationally complex banking platforms - with direct, measurable impact on how trillions of dollars in transactions are processed, controlled, and reported daily. Greenfield mandate. The team, the platform, and the strategy are yours to define. You will set the architectural direction, the engineering culture, and the standards that govern AI across the COO portfolio. Uniquely hard problems. Banking operations at this scale generate AI challenges that simply do not exist elsewhere - legacy system integration, regulatory auditability requirements, multi jurisdictional data constraints, and the need for explainability in consequential decisions. If you want to solve problems that matter and that are genuinely difficult, this is the role. Executive visibility and sponsorship. This role has CIO and COO level visibility, a clear organizational mandate, and the budget to execute without delay. Strategic partnerships. Collaborate directly with Google, Anthropic, and leading cloud AI providers to design and deploy core platform capabilities at scale. Equal Employment Opportunity Citi is an equal opportunity and affirmative action employer . click apply for full job details
Aug 22, 2026
Full time
Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it. The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world class engineering team, and deliver production grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real. Responsibilities AI Strategy & Platform Architecture Define and own the multi year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone driven execution roadmap with measurable outcomes Develop architecture blueprints and end to end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end to end delivery of AI solutions across high complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human in the loop workflows, feedback loops, and production readiness criteria Manage cross functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on time, on budget execution Ensure all AI solutions meet production grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non technical audiences - including COO, CIO, and regulatory stakeholders Develop executive level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost to serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third party tooling, and outsourced delivery models Qualifications 15+ years of experience in Technology - Required: Generative AI & LLM Engineering: Deep, hands on expertise in large language models including model selection, fine tuning, prompt engineering, retrieval augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design: Proven experience designing and deploying multi agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool use patterns, human in the loop workflows, and agentic safety at enterprise scale. AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership-training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker. Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores. Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents). Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems. Leadership & Delivery - Required: 15+ years in technology, with a proven record of leading large scale engineering organizations through build out and transformation. 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams. Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept. Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI. Track record of operating effectively in matrixed, cross functional organizations at the intersection of technology and operations. Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting. Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny. Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level. Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable. You are equally credible in a deep technical architecture review and a board level strategy discussion. You attract, develop, and retain strong technical talent - engineers want to work for you because they grow. You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you. You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each. Education Bachelor's degree required; Master's in CS, AI/ML, or related field preferred. What Success Looks Like Establish the AI engineering team and operating model - hire and structure a high performing team with clear roles, responsibilities, and a strong culture. Deliver 3+ production grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction). Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology. Define and align the multi year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation. Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle. Why This Role Scale that is rare. You will build AI capabilities across one of the world's most operationally complex banking platforms - with direct, measurable impact on how trillions of dollars in transactions are processed, controlled, and reported daily. Greenfield mandate. The team, the platform, and the strategy are yours to define. You will set the architectural direction, the engineering culture, and the standards that govern AI across the COO portfolio. Uniquely hard problems. Banking operations at this scale generate AI challenges that simply do not exist elsewhere - legacy system integration, regulatory auditability requirements, multi jurisdictional data constraints, and the need for explainability in consequential decisions. If you want to solve problems that matter and that are genuinely difficult, this is the role. Executive visibility and sponsorship. This role has CIO and COO level visibility, a clear organizational mandate, and the budget to execute without delay. Strategic partnerships. Collaborate directly with Google, Anthropic, and leading cloud AI providers to design and deploy core platform capabilities at scale. Equal Employment Opportunity Citi is an equal opportunity and affirmative action employer . click apply for full job details
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Job Description Posted Wednesday 22 July 2026 at 00:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Title Head of Payroll - UK & IRL Working Hours: 40 Hours Reporting to: Associate Director - People Services Location: Bury Office Department: People Direct Reports: 4 Company overview: Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. The Group now has over 3,000 stores across 38 territories with a strong presence in the UK, Europe, North America, and Asia Pacific. In addition, we operate over 200 JD Gyms throughout the UK. Role overview: The Head of Payroll is a senior operational and strategic leadership role, responsible for the delivery, optimisation, and transformation of payroll services across the UK, Ireland, and the Channel Islands. Operating in a high-volume, fast-paced environment, with accountability for payroll processing across mulitple legal entities and colleague populations servicing over 25,000 colleagues, this role demands deep payroll expertise, strong leadership, and a forward-thinking approach to process improvement and compliance. Leading a high-performing team, the role is responsible for payroll strategy, governance, risk managemement, compliance and service excellence while driving automation, technology optimisation and continuous improvement. Acting as the payroll subject matter expert to the People Leadership team, the Head of Payroll partners with senior stakeholders across the wider business to deliver an efficient, scalable and colleague-focussed payroll function aligned to the Group's objectives. Responsibilities Strategic & Operational Leadership Lead payroll operations across multiple jurisdictions, ensuring accuracy, timeliness, and full legislative compliance. Provide strategic direction for payroll delivery, aligning with organisational goals and People strategy. Act as the senior escalation point for complex payroll matters and ensure effective resolution. In conjunction with the People Technology team, drive transformation initiatives to automate, standardise, and enhance payroll processes. Constantly deliver continuous improvement to drive measurable benefits across service, cost, and colleague experience. Optimise systems and workflows to support scalability and operational efficiency. Own payroll governance, risk mitigation, and audit readiness. Maintain robust internal controls and ensure compliance with all relevant legislation and regulatory requirements. Monitor and report on payroll performance, identifying risks and implementing corrective actions. Performance & Metrics Oversee payroll KPIs and metrics, using data insights to drive performance and service excellence. Monitor service levels and ensure delivery against agreed targets. Identify opportunities to improve reporting, analytics, and decision-making. Lead, coach, and develop the payroll team, fostering a culture of high performance, accountability, and growth. Promote wellbeing, inclusion, and career development across the team. Project Delivery Lead payroll-related workstreams in People and business projects. Ensure successful delivery of payroll initiatives, managing timelines, resources, and stakeholder expectations. Experience and Qualifications Level 5 Diploma in Payroll Management or equivalent. Extensive experience leading payroll functions supporting 10,000+ colleagues within complex, high-volume and multi-site environments. Proven experience delivering payroll transformation and working within service centre environments. Strong understanding of UK and Irish payroll legislation, pensions, and compliance requirements. Excellent stakeholder management and communication skills. Demonstrated success in leading and developing high-performing teams. Proficiency in payroll systems and advanced Excel skills. What can we offer you? The JD Group is a large, fast-moving, exciting workplace. As part of the team, we will offer you full training with our in-house expertise on processing a variety of payrolls to deliver a first-class service. We take pride in what we do and who we do it with. The JD Group champions talent, and there are opportunities to hone and develop your skills and progress within your role and within the business. We offer study support and opportunities to undertake funded training that leaves you with recognised payroll qualifications. We also offer in-house training to support your development of skills in areas like leadership and public speaking. As a business, we put people at the centre. Through the JD Foundation, colleagues can take part in charity volunteering opportunities. The business supports your wellbeing through our departmental wellbeing champions, and health and wellbeing events and initiatives. Our employee forum also gives you a voice to tell us what's important to you and how we can support you. JD values diversity and inclusion and champions a culture where everyone feels valued, included and celebrated. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom
Aug 22, 2026
Full time
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Job Description Posted Wednesday 22 July 2026 at 00:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Title Head of Payroll - UK & IRL Working Hours: 40 Hours Reporting to: Associate Director - People Services Location: Bury Office Department: People Direct Reports: 4 Company overview: Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports Fashion and Outdoor brands. The Group now has over 3,000 stores across 38 territories with a strong presence in the UK, Europe, North America, and Asia Pacific. In addition, we operate over 200 JD Gyms throughout the UK. Role overview: The Head of Payroll is a senior operational and strategic leadership role, responsible for the delivery, optimisation, and transformation of payroll services across the UK, Ireland, and the Channel Islands. Operating in a high-volume, fast-paced environment, with accountability for payroll processing across mulitple legal entities and colleague populations servicing over 25,000 colleagues, this role demands deep payroll expertise, strong leadership, and a forward-thinking approach to process improvement and compliance. Leading a high-performing team, the role is responsible for payroll strategy, governance, risk managemement, compliance and service excellence while driving automation, technology optimisation and continuous improvement. Acting as the payroll subject matter expert to the People Leadership team, the Head of Payroll partners with senior stakeholders across the wider business to deliver an efficient, scalable and colleague-focussed payroll function aligned to the Group's objectives. Responsibilities Strategic & Operational Leadership Lead payroll operations across multiple jurisdictions, ensuring accuracy, timeliness, and full legislative compliance. Provide strategic direction for payroll delivery, aligning with organisational goals and People strategy. Act as the senior escalation point for complex payroll matters and ensure effective resolution. In conjunction with the People Technology team, drive transformation initiatives to automate, standardise, and enhance payroll processes. Constantly deliver continuous improvement to drive measurable benefits across service, cost, and colleague experience. Optimise systems and workflows to support scalability and operational efficiency. Own payroll governance, risk mitigation, and audit readiness. Maintain robust internal controls and ensure compliance with all relevant legislation and regulatory requirements. Monitor and report on payroll performance, identifying risks and implementing corrective actions. Performance & Metrics Oversee payroll KPIs and metrics, using data insights to drive performance and service excellence. Monitor service levels and ensure delivery against agreed targets. Identify opportunities to improve reporting, analytics, and decision-making. Lead, coach, and develop the payroll team, fostering a culture of high performance, accountability, and growth. Promote wellbeing, inclusion, and career development across the team. Project Delivery Lead payroll-related workstreams in People and business projects. Ensure successful delivery of payroll initiatives, managing timelines, resources, and stakeholder expectations. Experience and Qualifications Level 5 Diploma in Payroll Management or equivalent. Extensive experience leading payroll functions supporting 10,000+ colleagues within complex, high-volume and multi-site environments. Proven experience delivering payroll transformation and working within service centre environments. Strong understanding of UK and Irish payroll legislation, pensions, and compliance requirements. Excellent stakeholder management and communication skills. Demonstrated success in leading and developing high-performing teams. Proficiency in payroll systems and advanced Excel skills. What can we offer you? The JD Group is a large, fast-moving, exciting workplace. As part of the team, we will offer you full training with our in-house expertise on processing a variety of payrolls to deliver a first-class service. We take pride in what we do and who we do it with. The JD Group champions talent, and there are opportunities to hone and develop your skills and progress within your role and within the business. We offer study support and opportunities to undertake funded training that leaves you with recognised payroll qualifications. We also offer in-house training to support your development of skills in areas like leadership and public speaking. As a business, we put people at the centre. Through the JD Foundation, colleagues can take part in charity volunteering opportunities. The business supports your wellbeing through our departmental wellbeing champions, and health and wellbeing events and initiatives. Our employee forum also gives you a voice to tell us what's important to you and how we can support you. JD values diversity and inclusion and champions a culture where everyone feels valued, included and celebrated. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom
Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it. The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world class engineering team, and deliver production grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real. You will own the AI strategy and delivery capability across a $200M+ technology portfolio spanning some of the most operationally complex domains in banking: KYC, fraud detection, wholesale lending operations, global reconciliations, cash management, payments control, non financial regulatory reporting, payroll, and international operations. The scale is significant, the problems are unsolved at this level of complexity, and the impact is direct - the solutions you build will influence how trillions of dollars in transactions flow daily, how regulatory risk is managed, and how Citi's operational infrastructure evolves over the next decade. Unlike a role at a pure play technology company, you will be solving AI challenges where failure has regulatory and systemic consequence - and where success reshapes the economics and resilience of critical global operations. The ambiguity is real, the stakes are high, and the opportunity for lasting impact is unmatched. This role reports directly to the Head of COO Technology. Responsibilities: AI Strategy & Platform Architecture: Define and own the multi year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone driven execution roadmap with measurable outcomes Develop architecture blueprints and end to end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end to end delivery of AI solutions across high complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human in the loop workflows, feedback loops, and production readiness criteria Manage cross functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on time, on budget execution Ensure all AI solutions meet production grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non technical audiences - including COO, CIO, and regulatory stakeholders Develop executive level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost to serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third party tooling, and outsourced delivery models Qualifications: Technological 15+ years of experience in Technology - Required Generative AI & LLM Engineering: Deep, hands on expertise in large language models including model selection, fine tuning, prompt engineering, retrieval augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design: Proven experience designing and deploying multi agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool use patterns, human in the loop workflows, and agentic safety at enterprise scale. AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership: training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker. Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores. Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents). Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems. Leadership & Delivery - Required 15+ years in technology, with a proven record of leading large scale engineering organizations through build out and transformation. 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams. Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept. Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI. Track record of operating effectively in matrixed, cross functional organizations at the intersection of technology and operations. Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting. Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny. Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level. Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable. You are equally credible in a deep technical architecture review and a board level strategy discussion. You attract, develop, and retain strong technical talent - engineers want to work for you because they grow. You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you. You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each. Education: Bachelors required; Master's in CS, AI/ML, or related field preferred. What success looks like: Establish the AI engineering team and operating model - hire and structure a high performing team with clear roles, responsibilities, and a strong culture. Deliver 3+ production grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction). Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology. Define and align the multi year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation. Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle. Why this role Scale that is rare click apply for full job details
Aug 21, 2026
Full time
Citi's COO Technology organization is building one of the most consequential AI platforms in global financial services - and this is the role that leads it. The Head of AI Solutions is a newly created, executive-level position with a clear mandate: architect a unified AI strategy, build a world class engineering team, and deliver production grade AI at scale across the operational nerve center of a global bank. This is not a coordination or advisory role. It is a builder's role - one with the budget, the mandate, and the organizational reach to make it real. You will own the AI strategy and delivery capability across a $200M+ technology portfolio spanning some of the most operationally complex domains in banking: KYC, fraud detection, wholesale lending operations, global reconciliations, cash management, payments control, non financial regulatory reporting, payroll, and international operations. The scale is significant, the problems are unsolved at this level of complexity, and the impact is direct - the solutions you build will influence how trillions of dollars in transactions flow daily, how regulatory risk is managed, and how Citi's operational infrastructure evolves over the next decade. Unlike a role at a pure play technology company, you will be solving AI challenges where failure has regulatory and systemic consequence - and where success reshapes the economics and resilience of critical global operations. The ambiguity is real, the stakes are high, and the opportunity for lasting impact is unmatched. This role reports directly to the Head of COO Technology. Responsibilities: AI Strategy & Platform Architecture: Define and own the multi year AI strategy for the COO Technology portfolio; translate business intent into a concrete, milestone driven execution roadmap with measurable outcomes Develop architecture blueprints and end to end systems design for Generative AI and agentic workflows across diverse operational domains Build the shared AI platform - reusable models, tooling, guardrails, evaluation frameworks, and accelerators - that reduces duplication, lowers cost, and enables faster adoption across COO Establish and enforce engineering standards, architectural guardrails, and development patterns across all AI initiatives Define a rigorous total cost of ownership model for developing, deploying, and sustaining AI in production Identify and evaluate emerging GenAI technologies, foundation models, and agent frameworks - and make deliberate, defensible decisions on where to build, buy, or partner Production AI Delivery at Enterprise Scale Lead end to end delivery of AI solutions across high complexity, regulated operational environments - from architecture through production deployment, monitoring, and continuous improvement Drive the agentic product development lifecycle: runtime harness design, evaluation frameworks, human in the loop workflows, feedback loops, and production readiness criteria Manage cross functional delivery spanning engineering, product, data, architecture, cyber, risk & compliance, and operations Proactively identify and resolve dependencies, critical path risks, and systemic delivery blockers; ensure on time, on budget execution Ensure all AI solutions meet production grade standards: stability, scalability, auditability, explainability, and regulatory compliance Executive Partnership & AI Governance Serve as the senior AI executive point of contact for COO function leads - partnering directly with the Heads of Core Operations Technology, Shared Services Technology, and Controls Technology Lead AI governance forums and Architecture Review Boards; establish clear decision rights and review cadences across the portfolio Translate complex technical realities into clear, compelling narratives for senior non technical audiences - including COO, CIO, and regulatory stakeholders Develop executive level communications - steering committee materials, portfolio dashboards, and milestone tracking - that improve decision velocity and reduce execution risk Ensure full adherence to Citi's internal policies, risk and control frameworks, model risk management (MRM) standards, and applicable regulatory requirements Building the AI Engineering Organization Build, structure, and lead a high performing AI engineering function aligned to COO's operational priorities - including team topology, operating model, and career pathways Foster a culture of technical excellence, intellectual curiosity, and pragmatic innovation: engineers who ship production solutions, not prototypes Own and manage the AI technology portfolio budget ( $200M), driving disciplined funding allocation, financial transparency, and cost to serve accountability Lead productivity and efficiency programs with measurable targets across cycle time, quality, throughput, and engineering leverage Define and optimize vendor and partner strategy, including strategic AI platform partnerships (e.g., Google, Anthropic), third party tooling, and outsourced delivery models Qualifications: Technological 15+ years of experience in Technology - Required Generative AI & LLM Engineering: Deep, hands on expertise in large language models including model selection, fine tuning, prompt engineering, retrieval augmented generation (RAG), vector database design, and evaluation methodologies. You understand how models behave in production, not just in demos. Agentic Systems Design: Proven experience designing and deploying multi agent architectures and orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI); tool use patterns, human in the loop workflows, and agentic safety at enterprise scale. AI/ML Engineering & MLOps: Full AI/ML lifecycle ownership: training pipelines, model deployment, versioning, monitoring, drift detection, observability (e.g., Weights & Biases, Arize), and lifecycle management using platforms such as MLflow, Vertex AI, or SageMaker. Cloud AI Platforms: Demonstrated deployment of AI workloads on AWS, GCP, and/or Azure including managed ML services, scalable inference infrastructure, and vector stores. Programming & Frameworks: Strong Python proficiency; working knowledge of PyTorch or TensorFlow; applied experience with AI application frameworks (LangChain, LlamaIndex, or equivalents). Enterprise AI Architecture: Designing AI systems for regulated production environments: data security, model explainability, audit logging, access controls, and integration with legacy systems. Leadership & Delivery - Required 15+ years in technology, with a proven record of leading large scale engineering organizations through build out and transformation. 10+ years of management experience, including direct leadership of senior engineers and architects, and management of managers across global teams. Demonstrated delivery of enterprise AI solutions with realized measurable business outcomes - not just successful pilots or proofs of concept. Experience managing large, complex technology budgets ($50M+) with accountability for financial transparency and ROI. Track record of operating effectively in matrixed, cross functional organizations at the intersection of technology and operations. Domain & Contextual Knowledge - Strongly Preferred Deep familiarity with financial services operations and the regulatory landscape - particularly KYC/AML, fraud, reconciliations, and regulatory reporting. Strong understanding of model risk management (MRM) and what it takes to move AI from development to production under regulatory scrutiny. Experience engaging with strategic technology partners (cloud providers, AI platform companies) at an executive level. Leadership Profile You build platforms, not point solutions - you instinctively seek the reusable, the shared, the scalable. You are equally credible in a deep technical architecture review and a board level strategy discussion. You attract, develop, and retain strong technical talent - engineers want to work for you because they grow. You operate with clarity and urgency in ambiguous environments; complexity energizes rather than paralyzes you. You communicate with precision - you can make a complex AI architecture concept land with a CRO, a COO, and a principal engineer, and you do it differently for each. Education: Bachelors required; Master's in CS, AI/ML, or related field preferred. What success looks like: Establish the AI engineering team and operating model - hire and structure a high performing team with clear roles, responsibilities, and a strong culture. Deliver 3+ production grade agentic AI systems across priority COO domains, with measurable operational impact (cost, speed, quality, or risk reduction). Launch the shared AI platform - reusable RAG infrastructure, evaluation frameworks, and common tooling adopted across COO Technology. Define and align the multi year AI roadmap with COO function leads and the Head of COO Technology, with clear prioritization, milestones, and funding allocation. Establish AI governance - Architecture Review Boards, model risk processes, and compliance frameworks embedded in the delivery lifecycle. Why this role Scale that is rare click apply for full job details
Head of Operations (Property/Mortgages) "Lead operational excellence, drive transformation, and help shape the future of our Property business." At Castle Trust Bank, we pride ourselves on being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. We are seeking an experienced and strategic Head of Operations to lead our Pre-Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business. This role is based in Basingstoke, with some travel to London, on a hybrid basis of 4 days a week in the office and 1 day at home. The role and what you'll lead and deliver As Head of Operations, you will provide strategic leadership across key operational functions, ensuring service excellence, strong governance, effective controls and scalable operational processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards. Leadership & Strategy Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer outcomes and regulatory requirements. Develop high-performing teams through effective leadership, coaching, succession planning and performance management. Provide strategic direction to support the growth and evolution of the Property business. Operational Performance Maintain accountability for operational performance across the division. Ensure service standards, quality measures, productivity targets and customer outcomes are achieved. Monitor operational metrics and implement improvements to enhance efficiency, scalability and service delivery. Risk, Governance & Controls Oversee the operational risk and control framework across the Property business. Ensure compliance with regulatory requirements, internal policies and risk appetite. Lead responses to audits, reviews and control findings, ensuring timely remediation and continuous improvement. Stakeholder & Supplier Management Act as the senior escalation point for operational, customer, broker and partner matters. Build and maintain strong relationships with stakeholders across the organisation. Manage relationships with key third-party suppliers, ensuring service standards and contractual obligations are met. Change & Continuous Improvement Drive operational excellence through process optimisation, automation and technology enhancements. Lead business change initiatives that improve operational effectiveness and customer outcomes. Support and sponsor strategic projects that enable sustainable business growth. Financial & Commercial Leadership Manage departmental budgets, resource planning and operational capacity. Ensure operational efficiency while supporting wider business objectives and commercial priorities. What you'll bring Essential Significant leadership experience within a regulated lending, banking or financial services environment. Proven track record of leading operational teams and delivering excellent service, quality and customer outcomes. Strong understanding of mortgage lending and/or loan servicing operations, including the end-to-end customer journey. Experience of operational risk management, controls, governance and regulatory compliance. Demonstrable experience of leading operational change, process improvement and transformation initiatives. Experience managing third-party suppliers and service providers. Strong stakeholder management and influencing skills at Executive and Board level. Experience of budget management, resource planning and operational capacity management. Excellent communication, decision-making and leadership capability. Desirable Experience managing audit activity and regulatory reviews. FCA-regulated experience. Knowledge of Consumer Duty and customer outcome frameworks. Experience delivering technology-enabled transformation and automation programmes. Why join Castle Trust Bank? This is an opportunity to take on a highly visible leadership role with direct influence over the operational performance, customer experience and future growth of our Property division. You'll lead experienced teams, shape strategic initiatives and play a critical role in delivering operational excellence across the Bank. In addition, you will receive: Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 28 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through BUPA Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status or characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role, you will be offered an interview. Should you require any reasonable adjustment to support you in your application, please contact .
Aug 18, 2026
Full time
Head of Operations (Property/Mortgages) "Lead operational excellence, drive transformation, and help shape the future of our Property business." At Castle Trust Bank, we pride ourselves on being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. We are seeking an experienced and strategic Head of Operations to lead our Pre-Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business. This role is based in Basingstoke, with some travel to London, on a hybrid basis of 4 days a week in the office and 1 day at home. The role and what you'll lead and deliver As Head of Operations, you will provide strategic leadership across key operational functions, ensuring service excellence, strong governance, effective controls and scalable operational processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards. Leadership & Strategy Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer outcomes and regulatory requirements. Develop high-performing teams through effective leadership, coaching, succession planning and performance management. Provide strategic direction to support the growth and evolution of the Property business. Operational Performance Maintain accountability for operational performance across the division. Ensure service standards, quality measures, productivity targets and customer outcomes are achieved. Monitor operational metrics and implement improvements to enhance efficiency, scalability and service delivery. Risk, Governance & Controls Oversee the operational risk and control framework across the Property business. Ensure compliance with regulatory requirements, internal policies and risk appetite. Lead responses to audits, reviews and control findings, ensuring timely remediation and continuous improvement. Stakeholder & Supplier Management Act as the senior escalation point for operational, customer, broker and partner matters. Build and maintain strong relationships with stakeholders across the organisation. Manage relationships with key third-party suppliers, ensuring service standards and contractual obligations are met. Change & Continuous Improvement Drive operational excellence through process optimisation, automation and technology enhancements. Lead business change initiatives that improve operational effectiveness and customer outcomes. Support and sponsor strategic projects that enable sustainable business growth. Financial & Commercial Leadership Manage departmental budgets, resource planning and operational capacity. Ensure operational efficiency while supporting wider business objectives and commercial priorities. What you'll bring Essential Significant leadership experience within a regulated lending, banking or financial services environment. Proven track record of leading operational teams and delivering excellent service, quality and customer outcomes. Strong understanding of mortgage lending and/or loan servicing operations, including the end-to-end customer journey. Experience of operational risk management, controls, governance and regulatory compliance. Demonstrable experience of leading operational change, process improvement and transformation initiatives. Experience managing third-party suppliers and service providers. Strong stakeholder management and influencing skills at Executive and Board level. Experience of budget management, resource planning and operational capacity management. Excellent communication, decision-making and leadership capability. Desirable Experience managing audit activity and regulatory reviews. FCA-regulated experience. Knowledge of Consumer Duty and customer outcome frameworks. Experience delivering technology-enabled transformation and automation programmes. Why join Castle Trust Bank? This is an opportunity to take on a highly visible leadership role with direct influence over the operational performance, customer experience and future growth of our Property division. You'll lead experienced teams, shape strategic initiatives and play a critical role in delivering operational excellence across the Bank. In addition, you will receive: Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 28 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through BUPA Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status or characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role, you will be offered an interview. Should you require any reasonable adjustment to support you in your application, please contact .
About Dyad Dyad's mission is to improve the delivery and efficiency of healthcare. We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets. Dyad is an energetic, early-stage scale-up, currently around 50 employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture. Our products Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page. Primary care operations: Dyad develops a suite of products for healthcare operations, including: BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience. The role As a Senior Customer Success & Enablement Executive at Dyad, you will play a key role in ensuring GP practices realise the full value of BetterLetter, our AI-powered clinical coding and workflow platform. This is a managerial role within our growing Customer Success team, combining hands-on ownership of customers with team leadership, coaching and operational responsibility. Alongside managing your own portfolio of GP practices, you will support the Head of Customer Success in the day-to-day leadership of the team, helping maintain high standards across onboarding, training, customer engagement, adoption and retention. You will act as a deputy to the Head of Customer Success, providing support and guidance to other members of the team, helping prioritise customer activity and stepping in on more complex customer situations where required. Your experience working within UK primary care will also be an important part of the role. You will bring first-hand understanding of how GP practices operate, including the pressures faced by practice teams, document management and coding workflows, and the systems they use every day. You will use this knowledge to strengthen our Customer Success approach, coach colleagues and help ensure BetterLetter fits effectively into real-world primary care workflows. You'll partner closely with practice managers, administrators, clinicians and digital leads to support customers from implementation through to long-term adoption. You'll help practices embed BetterLetter into their day-to-day workflows, deliver engaging training, identify opportunities to improve usage and become a trusted advisor to your customer portfolio. Team Leadership & Customer Success Operations Act as a deputy to the Head of Customer Success, supporting the day-to-day running and prioritisation of the Customer Success function. Provide line management, coaching and ongoing support to members of the Customer Success team. Support colleagues with more complex customer situations, including adoption challenges, escalations and customers at risk of churn. Help maintain consistent standards across onboarding, training, customer reviews and ongoing account management. Support the Head of Customer Success in monitoring customer health, team priorities and emerging risks across the customer base. Use your primary care experience to coach and develop colleagues' understanding of GP practice workflows, systems and operational pressures. Identify opportunities to improve the efficiency and effectiveness of the Customer Success team as Dyad continues to scale. Deputise for the Head of Customer Success in relevant customer and internal meetings when required. Customer Onboarding & Enablement Deliver high-quality onboarding for new GP practices, ensuring customers are set up for long-term success. Plan and deliver engaging remote and on-site training sessions tailored to different practice roles and levels of experience. Help practices translate BetterLetter into effective day-to-day workflows, using your understanding of primary care operations to recommend practical approaches. Develop customer guidance, training materials and best-practice resources. Support other members of the Customer Success team to continually improve the quality and consistency of customer onboarding and training. Customer Success & Relationship Management Manage a portfolio of GP practice customers, building trusted relationships with practice managers, administrators and clinical teams. Conduct regular customer success reviews to understand customer goals, demonstrate value and identify opportunities to improve adoption. Act as the primary point of contact for your customer portfolio, coordinating with internal teams to resolve issues effectively. Take ownership of more complex or higher-risk customer situations where additional experience or senior support is required. Proactively identify and manage retention risks, working with customers to understand underlying issues and agree appropriate recovery plans. Adoption & Customer Insights Monitor customer health, product usage and adoption metrics, proactively identifying practices that may require additional support. Analyse customer data and feedback to identify trends, opportunities and potential risks. Work with customers to optimise workflows and maximise the value they receive from BetterLetter. Identify common themes across the customer base and help translate these into scalable interventions for the wider Customer Success team. Product & Process Improvement Capture customer feedback, feature requests and workflow challenges, working closely with Product and Engineering teams to improve the platform. Bring practical primary care expertise into internal discussions about product design, workflow and customer experience. Contribute to the continuous improvement of Customer Success playbooks, onboarding processes, retention strategies and internal documentation. Share customer insights with colleagues across the business to help shape future product development and service delivery. Help identify opportunities to make Customer Success processes more scalable as our customer base grows. Customer Advocacy Build strong customer relationships that support retention, customer satisfaction and advocacy. Identify opportunities for customers to participate in case studies, reference calls, webinars and user groups. Help identify and develop examples of measurable customer impact and best practice that can be shared across our customer community. Must-have At least 2 years' experience working within UK primary care, ideally within a GP practice or in a role involving close day-to-day work with GP practice teams. Strong practical understanding of GP practice workflows, administration and document management, and the operational pressures facing primary care teams. Working knowledge of EMIS Web and/or SystmOne, Docman and other primary care systems. Line management or team leadership experience, including coaching, supporting performance and developing colleagues. Experience supporting customers or stakeholders through implementation, change management, Customer Success or digital transformation. Experience taking ownership of complex issues and confidently supporting colleagues with customer escalations and problem-solving. Excellent organisational and project management skills, with the ability to manage your own customer portfolio while supporting wider team priorities. Strong presentation and training skills, with confidence delivering sessions to groups both remotely and in person. Excellent communication and relationship-building skills, with the confidence to engage with both frontline users and senior stakeholders. Strong analytical skills with confidence interpreting customer data, identifying trends and turning insight into action. Comfortable using SaaS platforms and CRM systems such as HubSpot, Salesforce or Copper. Highly organised, proactive and naturally curious, with the judgement to prioritise effectively in a fast-moving environment. Ability to learn quickly and thrive within a fast-paced scale-up. Willingness to travel to customer sites across the UK. Nice-to-have Customer Success, Implementation or Enablement experience within a SaaS or health-tech environment. Clinical coding knowledge, including SNOMED CT, QOF and IIF. Experience supporting customer retention, churn prevention or service recovery. Experience using Customer Success platforms. . click apply for full job details
Aug 17, 2026
Full time
About Dyad Dyad's mission is to improve the delivery and efficiency of healthcare. We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets. Dyad is an energetic, early-stage scale-up, currently around 50 employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture. Our products Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page. Primary care operations: Dyad develops a suite of products for healthcare operations, including: BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience. The role As a Senior Customer Success & Enablement Executive at Dyad, you will play a key role in ensuring GP practices realise the full value of BetterLetter, our AI-powered clinical coding and workflow platform. This is a managerial role within our growing Customer Success team, combining hands-on ownership of customers with team leadership, coaching and operational responsibility. Alongside managing your own portfolio of GP practices, you will support the Head of Customer Success in the day-to-day leadership of the team, helping maintain high standards across onboarding, training, customer engagement, adoption and retention. You will act as a deputy to the Head of Customer Success, providing support and guidance to other members of the team, helping prioritise customer activity and stepping in on more complex customer situations where required. Your experience working within UK primary care will also be an important part of the role. You will bring first-hand understanding of how GP practices operate, including the pressures faced by practice teams, document management and coding workflows, and the systems they use every day. You will use this knowledge to strengthen our Customer Success approach, coach colleagues and help ensure BetterLetter fits effectively into real-world primary care workflows. You'll partner closely with practice managers, administrators, clinicians and digital leads to support customers from implementation through to long-term adoption. You'll help practices embed BetterLetter into their day-to-day workflows, deliver engaging training, identify opportunities to improve usage and become a trusted advisor to your customer portfolio. Team Leadership & Customer Success Operations Act as a deputy to the Head of Customer Success, supporting the day-to-day running and prioritisation of the Customer Success function. Provide line management, coaching and ongoing support to members of the Customer Success team. Support colleagues with more complex customer situations, including adoption challenges, escalations and customers at risk of churn. Help maintain consistent standards across onboarding, training, customer reviews and ongoing account management. Support the Head of Customer Success in monitoring customer health, team priorities and emerging risks across the customer base. Use your primary care experience to coach and develop colleagues' understanding of GP practice workflows, systems and operational pressures. Identify opportunities to improve the efficiency and effectiveness of the Customer Success team as Dyad continues to scale. Deputise for the Head of Customer Success in relevant customer and internal meetings when required. Customer Onboarding & Enablement Deliver high-quality onboarding for new GP practices, ensuring customers are set up for long-term success. Plan and deliver engaging remote and on-site training sessions tailored to different practice roles and levels of experience. Help practices translate BetterLetter into effective day-to-day workflows, using your understanding of primary care operations to recommend practical approaches. Develop customer guidance, training materials and best-practice resources. Support other members of the Customer Success team to continually improve the quality and consistency of customer onboarding and training. Customer Success & Relationship Management Manage a portfolio of GP practice customers, building trusted relationships with practice managers, administrators and clinical teams. Conduct regular customer success reviews to understand customer goals, demonstrate value and identify opportunities to improve adoption. Act as the primary point of contact for your customer portfolio, coordinating with internal teams to resolve issues effectively. Take ownership of more complex or higher-risk customer situations where additional experience or senior support is required. Proactively identify and manage retention risks, working with customers to understand underlying issues and agree appropriate recovery plans. Adoption & Customer Insights Monitor customer health, product usage and adoption metrics, proactively identifying practices that may require additional support. Analyse customer data and feedback to identify trends, opportunities and potential risks. Work with customers to optimise workflows and maximise the value they receive from BetterLetter. Identify common themes across the customer base and help translate these into scalable interventions for the wider Customer Success team. Product & Process Improvement Capture customer feedback, feature requests and workflow challenges, working closely with Product and Engineering teams to improve the platform. Bring practical primary care expertise into internal discussions about product design, workflow and customer experience. Contribute to the continuous improvement of Customer Success playbooks, onboarding processes, retention strategies and internal documentation. Share customer insights with colleagues across the business to help shape future product development and service delivery. Help identify opportunities to make Customer Success processes more scalable as our customer base grows. Customer Advocacy Build strong customer relationships that support retention, customer satisfaction and advocacy. Identify opportunities for customers to participate in case studies, reference calls, webinars and user groups. Help identify and develop examples of measurable customer impact and best practice that can be shared across our customer community. Must-have At least 2 years' experience working within UK primary care, ideally within a GP practice or in a role involving close day-to-day work with GP practice teams. Strong practical understanding of GP practice workflows, administration and document management, and the operational pressures facing primary care teams. Working knowledge of EMIS Web and/or SystmOne, Docman and other primary care systems. Line management or team leadership experience, including coaching, supporting performance and developing colleagues. Experience supporting customers or stakeholders through implementation, change management, Customer Success or digital transformation. Experience taking ownership of complex issues and confidently supporting colleagues with customer escalations and problem-solving. Excellent organisational and project management skills, with the ability to manage your own customer portfolio while supporting wider team priorities. Strong presentation and training skills, with confidence delivering sessions to groups both remotely and in person. Excellent communication and relationship-building skills, with the confidence to engage with both frontline users and senior stakeholders. Strong analytical skills with confidence interpreting customer data, identifying trends and turning insight into action. Comfortable using SaaS platforms and CRM systems such as HubSpot, Salesforce or Copper. Highly organised, proactive and naturally curious, with the judgement to prioritise effectively in a fast-moving environment. Ability to learn quickly and thrive within a fast-paced scale-up. Willingness to travel to customer sites across the UK. Nice-to-have Customer Success, Implementation or Enablement experience within a SaaS or health-tech environment. Clinical coding knowledge, including SNOMED CT, QOF and IIF. Experience supporting customer retention, churn prevention or service recovery. Experience using Customer Success platforms. . click apply for full job details
Head of Operations (Property/Mortgages) Lead operational excellence, drive transformation, and help shape the future of our Property business. At Castle Trust Bank, we pride ourselves on being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. We are seeking an experienced and strategic Head of Operations to lead our Pre-Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business. This role is based in Basingstoke, with some travel to London, on a hybrid basis of 4 days a week in the office and 1 day at home. The role and what you'll lead and deliver As Head of Operations, you will provide strategic leadership across key operational functions, ensuring service excellence, strong governance, effective controls and scalable operational processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards. Leadership & Strategy Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer outcomes and regulatory requirements. Develop high performing teams through effective leadership, coaching, succession planning and performance management. Provide strategic direction to support the growth and evolution of the Property business. Operational Performance Maintain accountability for operational performance across the division. Ensure service standards, quality measures, productivity targets and customer outcomes are achieved. Monitor operational metrics and implement improvements to enhance efficiency, scalability and service delivery. Risk, Governance & Controls Oversee the operational risk and control framework across the Property business. Ensure compliance with regulatory requirements, internal policies and risk appetite. Lead responses to audits, reviews and control findings, ensuring timely remediation and continuous improvement. Stakeholder & Supplier Management Act as the senior escalation point for operational, customer, broker and partner matters. Build and maintain strong relationships with stakeholders across the organisation. Manage relationships with key third party suppliers, ensuring service standards and contractual obligations are met. Change & Continuous Improvement Drive operational excellence through process optimisation, automation and technology enhancements. Lead business change initiatives that improve operational effectiveness and customer outcomes. Support and sponsor strategic projects that enable sustainable business growth. Financial & Commercial Leadership Manage departmental budgets, resource planning and operational capacity. Ensure operational efficiency while supporting wider business objectives and commercial priorities. What you'll bring Essential Significant leadership experience within a regulated lending, banking or financial services environment. Proven track record of leading operational teams and delivering excellent service, quality and customer outcomes. Strong understanding of mortgage lending and/or loan servicing operations, including the end to end customer journey. Experience of operational risk management, controls, governance and regulatory compliance. Demonstrable experience of leading operational change, process improvement and transformation initiatives. Experience managing third party suppliers and service providers. Strong stakeholder management and influencing skills at Executive and Board level. Experience of budget management, resource planning and operational capacity management. Excellent communication, decision making and leadership capability. Desirable Experience managing audit activity and regulatory reviews. FCA regulated experience. Knowledge of Consumer Duty and customer outcome frameworks. Experience delivering technology enabled transformation and automation programmes. Why join Castle Trust Bank? This is an opportunity to take on a highly visible leadership role with direct influence over the operational performance, customer experience and future growth of our Property division. You'll lead experienced teams, shape strategic initiatives and play a critical role in delivering operational excellence across the Bank. In addition, you will receive: Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 28 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through BUPA Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status or characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role, you will be offered an interview. Should you require any reasonable adjustment to support you in your application, please contact .
Aug 13, 2026
Full time
Head of Operations (Property/Mortgages) Lead operational excellence, drive transformation, and help shape the future of our Property business. At Castle Trust Bank, we pride ourselves on being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. We are seeking an experienced and strategic Head of Operations to lead our Pre-Completion, Operations and Controls functions within our Property division. This is a high-impact leadership role responsible for ensuring the efficient, compliant and customer-focused delivery of services while driving operational excellence, risk management and continuous improvement across the business. This role is based in Basingstoke, with some travel to London, on a hybrid basis of 4 days a week in the office and 1 day at home. The role and what you'll lead and deliver As Head of Operations, you will provide strategic leadership across key operational functions, ensuring service excellence, strong governance, effective controls and scalable operational processes that support the continued growth of our Property business. You will work closely with senior stakeholders across the Bank, helping to deliver exceptional customer outcomes while maintaining robust regulatory and risk standards. Leadership & Strategy Lead the Pre-Completion, Operations and Controls functions, ensuring alignment to business objectives, customer outcomes and regulatory requirements. Develop high performing teams through effective leadership, coaching, succession planning and performance management. Provide strategic direction to support the growth and evolution of the Property business. Operational Performance Maintain accountability for operational performance across the division. Ensure service standards, quality measures, productivity targets and customer outcomes are achieved. Monitor operational metrics and implement improvements to enhance efficiency, scalability and service delivery. Risk, Governance & Controls Oversee the operational risk and control framework across the Property business. Ensure compliance with regulatory requirements, internal policies and risk appetite. Lead responses to audits, reviews and control findings, ensuring timely remediation and continuous improvement. Stakeholder & Supplier Management Act as the senior escalation point for operational, customer, broker and partner matters. Build and maintain strong relationships with stakeholders across the organisation. Manage relationships with key third party suppliers, ensuring service standards and contractual obligations are met. Change & Continuous Improvement Drive operational excellence through process optimisation, automation and technology enhancements. Lead business change initiatives that improve operational effectiveness and customer outcomes. Support and sponsor strategic projects that enable sustainable business growth. Financial & Commercial Leadership Manage departmental budgets, resource planning and operational capacity. Ensure operational efficiency while supporting wider business objectives and commercial priorities. What you'll bring Essential Significant leadership experience within a regulated lending, banking or financial services environment. Proven track record of leading operational teams and delivering excellent service, quality and customer outcomes. Strong understanding of mortgage lending and/or loan servicing operations, including the end to end customer journey. Experience of operational risk management, controls, governance and regulatory compliance. Demonstrable experience of leading operational change, process improvement and transformation initiatives. Experience managing third party suppliers and service providers. Strong stakeholder management and influencing skills at Executive and Board level. Experience of budget management, resource planning and operational capacity management. Excellent communication, decision making and leadership capability. Desirable Experience managing audit activity and regulatory reviews. FCA regulated experience. Knowledge of Consumer Duty and customer outcome frameworks. Experience delivering technology enabled transformation and automation programmes. Why join Castle Trust Bank? This is an opportunity to take on a highly visible leadership role with direct influence over the operational performance, customer experience and future growth of our Property division. You'll lead experienced teams, shape strategic initiatives and play a critical role in delivering operational excellence across the Bank. In addition, you will receive: Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 28 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through BUPA Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status or characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role, you will be offered an interview. Should you require any reasonable adjustment to support you in your application, please contact .
Payroll Transformation Lead (Fixed-Term,9Months) Reports to:Deputy Finance Director / Finance Director Working closely with:HR Transformation Lead, MHR Implementation Team, Payroll Officer, Finance, HR & IT Role Purpose Thepost holderwill play a pivotal role in leading the transformation of the school's payroll operations as part of the implementation of a new MHR HR & Payroll system. Working at the intersection of technology, process, and people, thepost holderwill lead discovery, design, testing, implementation andpost go liveembedding of payroll processes, ensuring theschooltransitions smoothly to the new system with strong governance, data integrity and minimal operational disruption. Thisfixed termrole is critical in ensuring that the new payroll environment isaccurate, compliant, user-friendly, and capable of supporting the school'slong termneeds. Key Responsibilities 1. Discovery & Analysis Conduct a detailed review of existing payroll processes, workflows, payroll cycles, statutory payments (SMP, SPP, SPL, SSP), and pension administration practices. Analyse all employee types, pay structures, allowances, and variable elements, ensuring the new system can accommodate complexities across teaching and support staff. Review the accuracy and integrity of payroll data,identifyinggaps, inconsistencies, and cleansing requirements prior to system migration. Work with HR and Finance to map all payroll inputs, outputs, reconciliations, and interdependencies, creating clear documentation to inform build decisions. Produce concise discovery reports highlighting risks, decision points, andrequiredsenior leadership input. 2. System & Workflow Development Collaborate with the MHR implementation team, project manager, and business analyst to design efficient payroll workflows that reflect current realities while enabling future enhancements. Providesubject matterexpertiseon payroll legislation, Teachers' Pensions, support staff pensions, and statutory obligations to ensureaccuratesystem configuration. Define payroll rules, pay elements, calculation logic, pension schemes,auto enrolmenttriggers, and reporting structures for build within MHR. Work closely with HR to ensure alignment between HR and Payroll processes, especially at points of integration such as contracts, salary changes, and absence management. Ensure that data integrity, internal controls, approvals, and segregation of duties are embedded into workflow design. 3. Testing & Quality Assurance Design and lead payroll testing cycles including SIT, UAT, parallel run testing, scenarios, and regression testing. Validate that all payroll calculations (e.g.,pro rata, overtime, allowances, deductions, pension contributions) run accurately across all employee groups. Document defects, work closely with the project manager and vendor on resolution, and ensure testing outcomes are fully recorded. Coordinate and support HR and Payroll team participation in testing, ensuring readiness forgo live. Provide clearsign offcriteria for payroll readiness, ensuring quality standards are met before deployment. 4. Stakeholder Engagement & Change Management Produce clear, engaging communications to supportdecision makingand ensure stakeholders understand process changes, new workflows, and impacts on roles. Work closely with Payroll, HR, Finance, and IT teams to gather input, address concerns, and build ownership of new processes. Act as an advocate for the payroll transformation programme, helping colleagues understand the rationale for change and expected benefits. Develop a suite of training and support materials includingquick guides, process maps, FAQs, video demos, and user instructions tailored to different user groups. Deliver training sessions anddrop inclinics to build capability and confidence ahead of and aftergo live. Support the embedding of payroll changespost go livethrough monitoring adoption, triaging issues, and making iterative improvements. 5. Governance, Compliance & Reporting Ensure all payroll processes and system rulescomply withHMRC requirements, pension scheme rules, employment legislation, and internal financial controls. Maintain comprehensive project documentation including process maps, decision logs, risks, data-migration records, and testing evidence. Support audit readiness by ensuring that decisions, system configurations, and process flows are clearly captured and traceable. Work with the Finance Director and Deputy Finance Director to definelong termpayroll ownership, responsibilities, maintenance routines, and governance structures after the project concludes. Person Specification Significant experiencedelivering payroll transformation or implementing a new HR/payroll system (e.g., MHR,iTrent, SAP, Workday, Oracle, etc.). Strong analytical skills with the ability to interpret complex payroll data,identifyissues, and design effective solutions. Excellent communication, influencing, andstakeholder engagementskills, with the ability to work collaboratively across teams. Experience in process design, system configuration collaboration, and/or workflow mapping. Strong understanding of payroll controls, governance,complianceand risk management. Experience designing and delivering training, presentations, anduser focuseddocumentation. High levelof accuracy, attention to detail, professionalism, and confidentiality. Experience working in an education environment and familiarity with Teachers' Pensions administration. Experience working with MHRiTrentor similar integrated HR/payroll platforms. Experience in change management, business readiness, or operational transformation programmes. Payroll or HR professional qualifications (CIPP, CIPD etc.). Kings is one of the most successful schools in the world, with outstanding academic results, first-class pastoralcareand a vibrant co-curriculum. Overlooking Wimbledon Common, the school is situated in one of the most attractive parts ofsouth eastEngland and benefits from exceptional grounds and facilities. Closing date: Thursday, 13th August 2026, 9 am. Applications will be reviewed on a rollingbasis,and interviews are likely to be staged. Early applications are encouraged as we may choose to appoint at any time during the application process. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. King's is fully committed to safeguarding and promoting the welfare ofchildren and expects all staff to share this commitment.Applicants willbe requiredto undergo child protection screeningappropriate tothe post, including checks with past employers and the Disclosure and Barring Service.King's College School is fully committed to the principles of equality,diversityand inclusivity in its recruitment of teaching and support staff.
Aug 04, 2026
Full time
Payroll Transformation Lead (Fixed-Term,9Months) Reports to:Deputy Finance Director / Finance Director Working closely with:HR Transformation Lead, MHR Implementation Team, Payroll Officer, Finance, HR & IT Role Purpose Thepost holderwill play a pivotal role in leading the transformation of the school's payroll operations as part of the implementation of a new MHR HR & Payroll system. Working at the intersection of technology, process, and people, thepost holderwill lead discovery, design, testing, implementation andpost go liveembedding of payroll processes, ensuring theschooltransitions smoothly to the new system with strong governance, data integrity and minimal operational disruption. Thisfixed termrole is critical in ensuring that the new payroll environment isaccurate, compliant, user-friendly, and capable of supporting the school'slong termneeds. Key Responsibilities 1. Discovery & Analysis Conduct a detailed review of existing payroll processes, workflows, payroll cycles, statutory payments (SMP, SPP, SPL, SSP), and pension administration practices. Analyse all employee types, pay structures, allowances, and variable elements, ensuring the new system can accommodate complexities across teaching and support staff. Review the accuracy and integrity of payroll data,identifyinggaps, inconsistencies, and cleansing requirements prior to system migration. Work with HR and Finance to map all payroll inputs, outputs, reconciliations, and interdependencies, creating clear documentation to inform build decisions. Produce concise discovery reports highlighting risks, decision points, andrequiredsenior leadership input. 2. System & Workflow Development Collaborate with the MHR implementation team, project manager, and business analyst to design efficient payroll workflows that reflect current realities while enabling future enhancements. Providesubject matterexpertiseon payroll legislation, Teachers' Pensions, support staff pensions, and statutory obligations to ensureaccuratesystem configuration. Define payroll rules, pay elements, calculation logic, pension schemes,auto enrolmenttriggers, and reporting structures for build within MHR. Work closely with HR to ensure alignment between HR and Payroll processes, especially at points of integration such as contracts, salary changes, and absence management. Ensure that data integrity, internal controls, approvals, and segregation of duties are embedded into workflow design. 3. Testing & Quality Assurance Design and lead payroll testing cycles including SIT, UAT, parallel run testing, scenarios, and regression testing. Validate that all payroll calculations (e.g.,pro rata, overtime, allowances, deductions, pension contributions) run accurately across all employee groups. Document defects, work closely with the project manager and vendor on resolution, and ensure testing outcomes are fully recorded. Coordinate and support HR and Payroll team participation in testing, ensuring readiness forgo live. Provide clearsign offcriteria for payroll readiness, ensuring quality standards are met before deployment. 4. Stakeholder Engagement & Change Management Produce clear, engaging communications to supportdecision makingand ensure stakeholders understand process changes, new workflows, and impacts on roles. Work closely with Payroll, HR, Finance, and IT teams to gather input, address concerns, and build ownership of new processes. Act as an advocate for the payroll transformation programme, helping colleagues understand the rationale for change and expected benefits. Develop a suite of training and support materials includingquick guides, process maps, FAQs, video demos, and user instructions tailored to different user groups. Deliver training sessions anddrop inclinics to build capability and confidence ahead of and aftergo live. Support the embedding of payroll changespost go livethrough monitoring adoption, triaging issues, and making iterative improvements. 5. Governance, Compliance & Reporting Ensure all payroll processes and system rulescomply withHMRC requirements, pension scheme rules, employment legislation, and internal financial controls. Maintain comprehensive project documentation including process maps, decision logs, risks, data-migration records, and testing evidence. Support audit readiness by ensuring that decisions, system configurations, and process flows are clearly captured and traceable. Work with the Finance Director and Deputy Finance Director to definelong termpayroll ownership, responsibilities, maintenance routines, and governance structures after the project concludes. Person Specification Significant experiencedelivering payroll transformation or implementing a new HR/payroll system (e.g., MHR,iTrent, SAP, Workday, Oracle, etc.). Strong analytical skills with the ability to interpret complex payroll data,identifyissues, and design effective solutions. Excellent communication, influencing, andstakeholder engagementskills, with the ability to work collaboratively across teams. Experience in process design, system configuration collaboration, and/or workflow mapping. Strong understanding of payroll controls, governance,complianceand risk management. Experience designing and delivering training, presentations, anduser focuseddocumentation. High levelof accuracy, attention to detail, professionalism, and confidentiality. Experience working in an education environment and familiarity with Teachers' Pensions administration. Experience working with MHRiTrentor similar integrated HR/payroll platforms. Experience in change management, business readiness, or operational transformation programmes. Payroll or HR professional qualifications (CIPP, CIPD etc.). Kings is one of the most successful schools in the world, with outstanding academic results, first-class pastoralcareand a vibrant co-curriculum. Overlooking Wimbledon Common, the school is situated in one of the most attractive parts ofsouth eastEngland and benefits from exceptional grounds and facilities. Closing date: Thursday, 13th August 2026, 9 am. Applications will be reviewed on a rollingbasis,and interviews are likely to be staged. Early applications are encouraged as we may choose to appoint at any time during the application process. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. King's is fully committed to safeguarding and promoting the welfare ofchildren and expects all staff to share this commitment.Applicants willbe requiredto undergo child protection screeningappropriate tothe post, including checks with past employers and the Disclosure and Barring Service.King's College School is fully committed to the principles of equality,diversityand inclusivity in its recruitment of teaching and support staff.
Head of Operations - Global ProxyApplylocations: London - 12 Arthur Streettime type: Full timeposted on: Posted Todayjob requisition id: JRAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.We are seeking a seasoned leader for our Bank and Broker Dealer International (BBDI) team. The primary purpose of the role will be to oversee operations, with a focus on optimisation and driving efficiency.The successful candidate must have a strong and successful background leading multi-locational operational and highly matrixed teams - working in coordination and collaboration with multiple business stakeholders, including shared service functions and clients. Responsibilities Executive Leadership Team Member of the BBDI ELT with ownership of all direct and matrixed operations Deliver against business operational expense and risk strategic objectives Set internal department SLAs and KPI and ensuring adherence Provide operational support where required to internal sales and support functions Provide meaningful operational qualitative and quantitative executive reporting to GM Own, provide direction and oversee all BBDI operational governance forums Test and provide executive sign-off for all operational related change Operational excellence and innovation Maintain a culture of transformation for operations by improving automation opportunities to scale the business. Oversee and direct outsourced operations; work closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms. Ensure the organization meets and exceeds financial goals; work in partnership with supporting functions to identify opportunities and optimise operational expenses. Risk management and compliance Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance. Ensure that the compliance environment can rapidly adapt to the continually changing client and market needs. Identify operational risks and develop strategies to mitigate them. Own operational risk register and oversee DR/BCP. Act as BBDI BISO and coordinate with corporate risk, internal and external audit teams as and when required. People management Lead, direct and set objectives to all direct and matrixed operational functions. Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams. Drive compliance with applicable laws, rules and regulations, adhering to corp policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Create accountability with those who fail to maintain these standards. Own, manage and report issues. Promote transparency and effectively supervise the activity of others to do the same. Your profile Have a broad knowledge and proven expertise in the following areas: Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels in a matrixed environment In depth understanding of global and local custody eco systems related to Proxy and or Asset Services Proven experience in a senior leadership role involving global highly matrixed teams Proven ability to manage and execute large operational offshoring projects Knowledge of relevant industry regulations and compliance requirements Qualifications University honors degree preferred Professional finance, legal and or regulatory qualifications desirable are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Aug 03, 2026
Full time
Head of Operations - Global ProxyApplylocations: London - 12 Arthur Streettime type: Full timeposted on: Posted Todayjob requisition id: JRAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.We are seeking a seasoned leader for our Bank and Broker Dealer International (BBDI) team. The primary purpose of the role will be to oversee operations, with a focus on optimisation and driving efficiency.The successful candidate must have a strong and successful background leading multi-locational operational and highly matrixed teams - working in coordination and collaboration with multiple business stakeholders, including shared service functions and clients. Responsibilities Executive Leadership Team Member of the BBDI ELT with ownership of all direct and matrixed operations Deliver against business operational expense and risk strategic objectives Set internal department SLAs and KPI and ensuring adherence Provide operational support where required to internal sales and support functions Provide meaningful operational qualitative and quantitative executive reporting to GM Own, provide direction and oversee all BBDI operational governance forums Test and provide executive sign-off for all operational related change Operational excellence and innovation Maintain a culture of transformation for operations by improving automation opportunities to scale the business. Oversee and direct outsourced operations; work closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms. Ensure the organization meets and exceeds financial goals; work in partnership with supporting functions to identify opportunities and optimise operational expenses. Risk management and compliance Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance. Ensure that the compliance environment can rapidly adapt to the continually changing client and market needs. Identify operational risks and develop strategies to mitigate them. Own operational risk register and oversee DR/BCP. Act as BBDI BISO and coordinate with corporate risk, internal and external audit teams as and when required. People management Lead, direct and set objectives to all direct and matrixed operational functions. Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams. Drive compliance with applicable laws, rules and regulations, adhering to corp policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Create accountability with those who fail to maintain these standards. Own, manage and report issues. Promote transparency and effectively supervise the activity of others to do the same. Your profile Have a broad knowledge and proven expertise in the following areas: Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels in a matrixed environment In depth understanding of global and local custody eco systems related to Proxy and or Asset Services Proven experience in a senior leadership role involving global highly matrixed teams Proven ability to manage and execute large operational offshoring projects Knowledge of relevant industry regulations and compliance requirements Qualifications University honors degree preferred Professional finance, legal and or regulatory qualifications desirable are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Canopius is seeking a dynamic risk leader to join our Group Risk team. This pivotal role will provide second-line oversight and challenge across underwriting risk, model governance, validation, ORSA, and risk appetite development. You'll shape risk frameworks, influence strategic decisions, and ensure robust governance in a fast-paced, global insurance environment. Responsibilities will include: Provide 2nd-line challenge of underwriting, reserving, pricing, capital modelling, reinsurance, and exposure Oversee development, validation, and governance of internal models (ICM, stochastic, catastrophe) Articulate and monitor risk appetite and key metrics across the portfolio Conduct capital, stress & scenario testing, economic capital analysis ORSA Leadership Lead Own Risk & Solvency Assessment (ORSA) process, driving insurer-wide engagement and board ready output Build and publish ORSA risk opinions, deep dives, trend analysis for senior committees Reporting & Stakeholder Engagement Report key metrics, capital outcomes, model limitations, and exposures to Group, Board, and Risk Committees Provide risk expertise & challenge across divisions: underwriting, actuarial, finance, exposure, reinsurance Collaborate with Finance/Actuarial to ensure alignment on assumptions and capital modelling Team Leadership & Capability Development Lead a cross-functional team covering model risk, validation, underwriting risk, ORSA, and model governance Coach direct reports and build 2nd line skills in model challenge, validation, and strategic risk thinking Shape risk culture, ensuring consistent application of risk appetite and governance standardsRegulatory & Governance Compliance Ensure compliance with Solvency II/ORSA, CBEs, IST, and internal model standards Prepare for internal and external audits of assumptions, model validations, risk framework, committees Strategic Input & Change Leadership Influence strategic decisions inside Risk Committees and Group Leadership Analyse emerging risks, industry trends, competitor performance to refine risk appetite Support transformation initiatives related to pricing, reserving, model enhancements, or MGA delegations Skills: Bachelor's degree in Numerical / Analytical discipline Advanced degrees or professional qualifications (FIAA, FIA, CERA, ACII, MBA) preferred Relevant certification/experience in model governance or validation programmes Proven experience in 2nd-line risk, model governance, or validation in property/casualty, life or reinsurance Own Risk & Solvency Assessment leadership with stakeholder management capability Solid financial/actuarial background including capital modelling (internal and regulatory) Extensive risk experience, with developed management capabilities Experience in PRA-regulated organizations with knowledge of SMF, SOLVENCY II, COBS, CBEs Experience working with Lloyd's, MGAs, reinsurers is advantageous Advanced knowledge of capital models (e.g. Moses, RiskAgility) and statistical tools (R, Python, SQL) Strong financial analysis and data interpretation capability Skilled in presenting and challenging complex financial and risk topics to senior stakeholders Track record of managing and developing teams in multi-disciplinary environments Strong leadership presence with ability to influence Board-level executives Excellent interpersonal, written and verbal communication skills Detail-oriented, proactive, and collaborative working style Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members' capacity, skills and potential effectively. Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognized, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments. Job Info Job Identification 501 Job Category Risk, Internal Audit & Governance
May 31, 2026
Full time
Canopius is seeking a dynamic risk leader to join our Group Risk team. This pivotal role will provide second-line oversight and challenge across underwriting risk, model governance, validation, ORSA, and risk appetite development. You'll shape risk frameworks, influence strategic decisions, and ensure robust governance in a fast-paced, global insurance environment. Responsibilities will include: Provide 2nd-line challenge of underwriting, reserving, pricing, capital modelling, reinsurance, and exposure Oversee development, validation, and governance of internal models (ICM, stochastic, catastrophe) Articulate and monitor risk appetite and key metrics across the portfolio Conduct capital, stress & scenario testing, economic capital analysis ORSA Leadership Lead Own Risk & Solvency Assessment (ORSA) process, driving insurer-wide engagement and board ready output Build and publish ORSA risk opinions, deep dives, trend analysis for senior committees Reporting & Stakeholder Engagement Report key metrics, capital outcomes, model limitations, and exposures to Group, Board, and Risk Committees Provide risk expertise & challenge across divisions: underwriting, actuarial, finance, exposure, reinsurance Collaborate with Finance/Actuarial to ensure alignment on assumptions and capital modelling Team Leadership & Capability Development Lead a cross-functional team covering model risk, validation, underwriting risk, ORSA, and model governance Coach direct reports and build 2nd line skills in model challenge, validation, and strategic risk thinking Shape risk culture, ensuring consistent application of risk appetite and governance standardsRegulatory & Governance Compliance Ensure compliance with Solvency II/ORSA, CBEs, IST, and internal model standards Prepare for internal and external audits of assumptions, model validations, risk framework, committees Strategic Input & Change Leadership Influence strategic decisions inside Risk Committees and Group Leadership Analyse emerging risks, industry trends, competitor performance to refine risk appetite Support transformation initiatives related to pricing, reserving, model enhancements, or MGA delegations Skills: Bachelor's degree in Numerical / Analytical discipline Advanced degrees or professional qualifications (FIAA, FIA, CERA, ACII, MBA) preferred Relevant certification/experience in model governance or validation programmes Proven experience in 2nd-line risk, model governance, or validation in property/casualty, life or reinsurance Own Risk & Solvency Assessment leadership with stakeholder management capability Solid financial/actuarial background including capital modelling (internal and regulatory) Extensive risk experience, with developed management capabilities Experience in PRA-regulated organizations with knowledge of SMF, SOLVENCY II, COBS, CBEs Experience working with Lloyd's, MGAs, reinsurers is advantageous Advanced knowledge of capital models (e.g. Moses, RiskAgility) and statistical tools (R, Python, SQL) Strong financial analysis and data interpretation capability Skilled in presenting and challenging complex financial and risk topics to senior stakeholders Track record of managing and developing teams in multi-disciplinary environments Strong leadership presence with ability to influence Board-level executives Excellent interpersonal, written and verbal communication skills Detail-oriented, proactive, and collaborative working style Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members' capacity, skills and potential effectively. Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognized, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments. Job Info Job Identification 501 Job Category Risk, Internal Audit & Governance
Fideres delivers effective economic analysis and testimony, turning data into courtroom advantage. As global litigation experts, we help law firms secure new cases and offer unbiased, conflict-free insights for complex and innovative disputes. Driven by rigorous analysis, we empower justice-for all-from case strategy to victory. By dedicating ourselves solely to litigation-based economic analysis, we can provide truly unbiased assessments and maintain our commitment to objectivity. Our Competition litigation consulting team has provided expert opinions on major antitrust legal actions against Big Tech (including Apple, Amazon and Facebook), Big Pharma, Big Finance and Big Agriculture. Meanwhile our original and innovative investigations into river sewage and Covid-19 have led to national press coverage. Our Financial and Securities Litigation team has worked on many of the most significant global cases involving securities fraud, market manipulation and financial cartels of the past decade, contributing expert opinions, and advising global law firms, institutional investors and regulators. About this Role This role will support our small and friendly People & Culture team with HR software and people data management transformation projects on a 9-12 month fixed term basis, during a period of rapid growth across our international offices. Our ideal candidate will have excellent relationship building skills and prior experience of working in an international and rapidly scaling business. Exposure to management consulting, economic consulting or a research and data driven industry would be highly desirable. Key Accountabilities Some notable responsibilities will include: HR Software and Systems Implement and develop our new Learning Management System and Performance Review Software. Develop the functionality of our new recruiting software. Work with our outsourced benefits provider to implement and develop our new benefits interface. Prepare recommendations for the future upgrade of our HRIS system. Implement and develop our systems always with the end-user design in mind and in accordance with our brand and style guidelines. Run training sessions for all users, develop training that can be accessed by new employees and systems users, write easy to read user guides. Work with other departments on HR systems integrations that will support cross-departmental efficiencies. People Data Management Ensure all data held on our HR systems is well structured, secure, robust and held in compliance with all relevant data privacy laws. Develop training for all end-users on data compliance and privacy in using these systems. Ensure robust procedures and processes are in place to support data security and privacy regulations. Ensure compliance with data privacy and compliance regulations around the use of AI for people data where relevant. Develop training, policies and processes across the business where needed. Escalate concerns and risks promptly. Manage a secure and privacy compliant data transfer process as we implement new HR software. Audit our people data and how we hold it, and develop processes around this. HR Analytics Ensure that our systems and technology are developed to support the production of insightful and actionable analytics that support business growth. Build HR dashboards and reports that can be automated and improved by the People team. Manage ad hoc analytics requests from HR and business stakeholders, ensuring timely and accurate deliverables. Research and prepare reports to support our annual compensation processes. Develop reports from internal and external compensation and benefits sources that can be automated by other team members. Generalist Support Support the People & Culture team on other HR projects and day-to-day operations as needed. Assist with responding to employee and candidate queries in a timely manner. Keep up to date with regulatory changes in all aspects of this role, Escalate issues promptly, and update the Head of People & Culture regularly. Key Skills and Attributes Have solid knowledge of different HR systems and technologies, their capabilities and suitability for our business, along with implementation requirements. Experience of working for US and/or European businesses would be highly desirable. Highly developed analytical skills with the ability to present data in an insightful way. Excellent writing skills to produce user guides, training materials, technology proposals and supporting policies where relevant. Organised, strong attention to detail, strong excel and numeracy skills. Be highly process driven to support efficient and seamless HR delivery. Be capable of thinking creatively and laterally around issues with lots of initiative. Good relationship building and people skills. Sensitive to maintain strict confidentiality. Why Fideres Fideres's vision is to become the leader in litigation-only economic consulting globally, free of corporate conflicts. Following years of growth, over the past two years Fideres has started to expand internationally and we now have offices established in London, New York, Rome and Madrid. We plan to open an office in Australia and to grow our presence in France and Germany. We are looking for candidates, who are committed to Fideres's strategy and values, and who are willing to grow in this phase of our company's expansion. What we Offer You will get to work in a highly innovative environment where training and development is put at the top of the agenda to ensure that our staff are at the leading edge of their academic knowledge, and where rapid career progression is available to proactive employees who reach out for opportunities. We offer competitive salaries and bonuses, and competitive benefits. We are proud of our values and our diverse and international workforce, and we are committed to building a working environment where employees feel safe, welcome and able to have an open and respectful dialogue on diversity issues. Transparent Pay We have a transparent and internally published pay structure by role, we do this as part of an equal pay initiative across our offices. We offer all our employees a learning and development budget to spend flexibly on role relevant training needs. Support for further professional qualifications, apprenticeships and further education is also available. There is no risk of being pigeon-holed at Fideres as our employees are able to reach for opportunities as they see them without being restricted by corporate bureaucracy. We offer all normal standard benefits such as a competitive holiday allowance with the opportunity to purchase 10 days additional holiday, monthly social events, private medical insurance, a gym subsidy, equal family leave for all employees, along with other benefits.
May 30, 2026
Full time
Fideres delivers effective economic analysis and testimony, turning data into courtroom advantage. As global litigation experts, we help law firms secure new cases and offer unbiased, conflict-free insights for complex and innovative disputes. Driven by rigorous analysis, we empower justice-for all-from case strategy to victory. By dedicating ourselves solely to litigation-based economic analysis, we can provide truly unbiased assessments and maintain our commitment to objectivity. Our Competition litigation consulting team has provided expert opinions on major antitrust legal actions against Big Tech (including Apple, Amazon and Facebook), Big Pharma, Big Finance and Big Agriculture. Meanwhile our original and innovative investigations into river sewage and Covid-19 have led to national press coverage. Our Financial and Securities Litigation team has worked on many of the most significant global cases involving securities fraud, market manipulation and financial cartels of the past decade, contributing expert opinions, and advising global law firms, institutional investors and regulators. About this Role This role will support our small and friendly People & Culture team with HR software and people data management transformation projects on a 9-12 month fixed term basis, during a period of rapid growth across our international offices. Our ideal candidate will have excellent relationship building skills and prior experience of working in an international and rapidly scaling business. Exposure to management consulting, economic consulting or a research and data driven industry would be highly desirable. Key Accountabilities Some notable responsibilities will include: HR Software and Systems Implement and develop our new Learning Management System and Performance Review Software. Develop the functionality of our new recruiting software. Work with our outsourced benefits provider to implement and develop our new benefits interface. Prepare recommendations for the future upgrade of our HRIS system. Implement and develop our systems always with the end-user design in mind and in accordance with our brand and style guidelines. Run training sessions for all users, develop training that can be accessed by new employees and systems users, write easy to read user guides. Work with other departments on HR systems integrations that will support cross-departmental efficiencies. People Data Management Ensure all data held on our HR systems is well structured, secure, robust and held in compliance with all relevant data privacy laws. Develop training for all end-users on data compliance and privacy in using these systems. Ensure robust procedures and processes are in place to support data security and privacy regulations. Ensure compliance with data privacy and compliance regulations around the use of AI for people data where relevant. Develop training, policies and processes across the business where needed. Escalate concerns and risks promptly. Manage a secure and privacy compliant data transfer process as we implement new HR software. Audit our people data and how we hold it, and develop processes around this. HR Analytics Ensure that our systems and technology are developed to support the production of insightful and actionable analytics that support business growth. Build HR dashboards and reports that can be automated and improved by the People team. Manage ad hoc analytics requests from HR and business stakeholders, ensuring timely and accurate deliverables. Research and prepare reports to support our annual compensation processes. Develop reports from internal and external compensation and benefits sources that can be automated by other team members. Generalist Support Support the People & Culture team on other HR projects and day-to-day operations as needed. Assist with responding to employee and candidate queries in a timely manner. Keep up to date with regulatory changes in all aspects of this role, Escalate issues promptly, and update the Head of People & Culture regularly. Key Skills and Attributes Have solid knowledge of different HR systems and technologies, their capabilities and suitability for our business, along with implementation requirements. Experience of working for US and/or European businesses would be highly desirable. Highly developed analytical skills with the ability to present data in an insightful way. Excellent writing skills to produce user guides, training materials, technology proposals and supporting policies where relevant. Organised, strong attention to detail, strong excel and numeracy skills. Be highly process driven to support efficient and seamless HR delivery. Be capable of thinking creatively and laterally around issues with lots of initiative. Good relationship building and people skills. Sensitive to maintain strict confidentiality. Why Fideres Fideres's vision is to become the leader in litigation-only economic consulting globally, free of corporate conflicts. Following years of growth, over the past two years Fideres has started to expand internationally and we now have offices established in London, New York, Rome and Madrid. We plan to open an office in Australia and to grow our presence in France and Germany. We are looking for candidates, who are committed to Fideres's strategy and values, and who are willing to grow in this phase of our company's expansion. What we Offer You will get to work in a highly innovative environment where training and development is put at the top of the agenda to ensure that our staff are at the leading edge of their academic knowledge, and where rapid career progression is available to proactive employees who reach out for opportunities. We offer competitive salaries and bonuses, and competitive benefits. We are proud of our values and our diverse and international workforce, and we are committed to building a working environment where employees feel safe, welcome and able to have an open and respectful dialogue on diversity issues. Transparent Pay We have a transparent and internally published pay structure by role, we do this as part of an equal pay initiative across our offices. We offer all our employees a learning and development budget to spend flexibly on role relevant training needs. Support for further professional qualifications, apprenticeships and further education is also available. There is no risk of being pigeon-holed at Fideres as our employees are able to reach for opportunities as they see them without being restricted by corporate bureaucracy. We offer all normal standard benefits such as a competitive holiday allowance with the opportunity to purchase 10 days additional holiday, monthly social events, private medical insurance, a gym subsidy, equal family leave for all employees, along with other benefits.
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role We are hiring a AI Engineering Product Manager for our Multi-Tech Agentic Engineering team to lead the technical direction, engineering discipline and delivery velocity of IAG's next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Technology and work within the product oversight of the Group Head of Cognitive Automation. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all. Your responsibilities What You Will Lead Technical Ownership Set the technical strategy for IAG's agentic architecture, including orchestration patterns, tool integration, memory, evaluation and runtime governance. Create and drive adoption of reusable agent components that accelerate delivery across all operating companies. Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling. Agentic Engineering Leadership Lead and mentor a small multi-disciplinary technical team building enterprise-grade AI agents integrated with complex airline systems, working across London and Barcelona Drive a culture of excellence by developing talent, managing performance rigorously and shaping a team that delivers at elite level Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality. Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks. Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement. Matrix and Partner Leadership Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams. Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards. Manage and guide external partners, ensuring work meets IAG's quality, cost and velocity expectations. Platform and Architecture Leadership Shape the Group's lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live. Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks. Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost. Product and Delivery Impact Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact. Identify quick-start approaches that left-shift value during discovery. Build a developer experience that encourages rapid adoption of AI components across the Group. Stakeholder Influence Build strong relationships across all airlines and influence at CDIO-1 level. Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders. Support Group-wide AI upskilling through contributions to the AI Academy curriculum. Your skills, experience and qualifications Qualifications, Experience and Qualities 15+ years of engineering leadership with proven experience delivering complex software systems at scale. Direct experience architecting and delivering production AI agents with measurable business impact. Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation. Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen. Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes. Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders. Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools. Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD. Ability to translate complex technical considerations into simple, concise narratives for senior executives. Evidence of succeeding in fast-paced, ambiguous, high-stakes environments. Ability to travel internally (within Europe) on a weekly basis, where required, to work with the team and stakeholders. Nice-to-haves Airline or travel industry experience. Experience building reusable platform components adopted across multiple business units. Experience with model hosting, fine-tuning, distillation or model evaluation frameworks. Experience with globally distributed teams and multi-vendor delivery ecosystems. You are likely a great fit if you Thrive at the intersection of architecture, engineering craft and delivery. Cut through fog quickly and favour practical, high-value solutions. Stay ahead of AI evolution and separate hype from substance instantly. Inspire and challenge senior engineers while maintaining strong engineering discipline. Communicate with clarity, confidence and zero waffle. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 27, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role We are hiring a AI Engineering Product Manager for our Multi-Tech Agentic Engineering team to lead the technical direction, engineering discipline and delivery velocity of IAG's next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Technology and work within the product oversight of the Group Head of Cognitive Automation. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all. Your responsibilities What You Will Lead Technical Ownership Set the technical strategy for IAG's agentic architecture, including orchestration patterns, tool integration, memory, evaluation and runtime governance. Create and drive adoption of reusable agent components that accelerate delivery across all operating companies. Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling. Agentic Engineering Leadership Lead and mentor a small multi-disciplinary technical team building enterprise-grade AI agents integrated with complex airline systems, working across London and Barcelona Drive a culture of excellence by developing talent, managing performance rigorously and shaping a team that delivers at elite level Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality. Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks. Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement. Matrix and Partner Leadership Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams. Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards. Manage and guide external partners, ensuring work meets IAG's quality, cost and velocity expectations. Platform and Architecture Leadership Shape the Group's lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live. Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks. Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost. Product and Delivery Impact Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact. Identify quick-start approaches that left-shift value during discovery. Build a developer experience that encourages rapid adoption of AI components across the Group. Stakeholder Influence Build strong relationships across all airlines and influence at CDIO-1 level. Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders. Support Group-wide AI upskilling through contributions to the AI Academy curriculum. Your skills, experience and qualifications Qualifications, Experience and Qualities 15+ years of engineering leadership with proven experience delivering complex software systems at scale. Direct experience architecting and delivering production AI agents with measurable business impact. Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation. Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen. Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes. Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders. Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools. Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD. Ability to translate complex technical considerations into simple, concise narratives for senior executives. Evidence of succeeding in fast-paced, ambiguous, high-stakes environments. Ability to travel internally (within Europe) on a weekly basis, where required, to work with the team and stakeholders. Nice-to-haves Airline or travel industry experience. Experience building reusable platform components adopted across multiple business units. Experience with model hosting, fine-tuning, distillation or model evaluation frameworks. Experience with globally distributed teams and multi-vendor delivery ecosystems. You are likely a great fit if you Thrive at the intersection of architecture, engineering craft and delivery. Cut through fog quickly and favour practical, high-value solutions. Stay ahead of AI evolution and separate hype from substance instantly. Inspire and challenge senior engineers while maintaining strong engineering discipline. Communicate with clarity, confidence and zero waffle. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Job summary We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House. This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs. Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved. As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services. Give yourself the best opportunity to apply! No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. Job description As a Service Transition Manager, you will: build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues. work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively. Key responsibilities include: Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling. Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks. Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live. Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases. Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change. Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact. Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability. Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability. Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery. Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making. Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement. Supporting the migration of services to cloud-based platforms, maintaining service performance and user confidence during periods of change. Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development. Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery. This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends. There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience. Person specification We are looking for someone who can demonstrate the following skills and experience, which will be assessed during the selection process: Proven leadership capability with a strong understanding of IT services and technologies. Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences. A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture. A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment. Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes. Confident decision-making skills, with a clear focus on accountability, outcomes and delivering high-quality, user-focused services. Experience contributing to audits, service assurance reviews or governance activities. Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI. Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software. Awareness of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches. Awareness of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments. Qualifications ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Making Effective Decisions Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Good understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage (presentation at interview) Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits page to find out more about the fantastic benefits package we have at Companies House. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing . Read our Applying under the Disability Confidence Scheme (DCS) guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS). Where will you be working? You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life . click apply for full job details
May 26, 2026
Full time
Job summary We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House. This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs. Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved. As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services. Give yourself the best opportunity to apply! No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. Job description As a Service Transition Manager, you will: build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues. work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively. Key responsibilities include: Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling. Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks. Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live. Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases. Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change. Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact. Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability. Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability. Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery. Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making. Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement. Supporting the migration of services to cloud-based platforms, maintaining service performance and user confidence during periods of change. Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development. Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery. This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends. There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience. Person specification We are looking for someone who can demonstrate the following skills and experience, which will be assessed during the selection process: Proven leadership capability with a strong understanding of IT services and technologies. Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences. A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture. A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment. Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes. Confident decision-making skills, with a clear focus on accountability, outcomes and delivering high-quality, user-focused services. Experience contributing to audits, service assurance reviews or governance activities. Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI. Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software. Awareness of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches. Awareness of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments. Qualifications ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Making Effective Decisions Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Good understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage (presentation at interview) Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits page to find out more about the fantastic benefits package we have at Companies House. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing . Read our Applying under the Disability Confidence Scheme (DCS) guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS). Where will you be working? You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life . click apply for full job details
White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one's contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you'll do Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups Collaborate with recruiters to develop competitive offer packages for external hires Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed Provide compliance consultation to HR and your business clients What we're looking for Compensation management experience, preferably within a regulated industry High level of experience with building compensation models and conducting pay analysis Experience in a client consulting role Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides Great attention to detail to understand compensation analytics and how to present to senior business leaders Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions Experience with Workday (desirable) Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 26, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one's contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you'll do Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups Collaborate with recruiters to develop competitive offer packages for external hires Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed Provide compliance consultation to HR and your business clients What we're looking for Compensation management experience, preferably within a regulated industry High level of experience with building compensation models and conducting pay analysis Experience in a client consulting role Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides Great attention to detail to understand compensation analytics and how to present to senior business leaders Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions Experience with Workday (desirable) Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company's broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master's degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 26, 2026
Full time
The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company's broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master's degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one's contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you'll do Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups Collaborate with recruiters to develop competitive offer packages for external hires Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed Provide compliance consultation to HR and your business clients What we're looking for Compensation management experience, preferably within a regulated industry High level of experience with building compensation models and conducting pay analysis Experience in a client consulting role Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides Great attention to detail to understand compensation analytics and how to present to senior business leaders Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions Experience with Workday (desirable) Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 26, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one's contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you'll do Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups Collaborate with recruiters to develop competitive offer packages for external hires Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed Provide compliance consultation to HR and your business clients What we're looking for Compensation management experience, preferably within a regulated industry High level of experience with building compensation models and conducting pay analysis Experience in a client consulting role Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides Great attention to detail to understand compensation analytics and how to present to senior business leaders Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions Experience with Workday (desirable) Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company's broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master's degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 26, 2026
Full time
The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company's broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master's degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company's broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master's degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 26, 2026
Full time
The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One's network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company's broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One's global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master's degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.