We have an exciting opportunity for a Triage & Early Interventions Officer to join the North Wales Victim Help Centre working either 37.5 hours per week OR 22.5 hours per week. The ability to converse in Welsh is desirable for this role. Please clearly specify in your application form whether you are interested in the full time role or part time role. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will: Contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate. Refer victims to partner agencies and contact approved suppliers to deliver services to victims. Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support. Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts. Build trust and confidence with victims who will be vulnerable and have complex needs. Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Oct 23, 2026
Full time
We have an exciting opportunity for a Triage & Early Interventions Officer to join the North Wales Victim Help Centre working either 37.5 hours per week OR 22.5 hours per week. The ability to converse in Welsh is desirable for this role. Please clearly specify in your application form whether you are interested in the full time role or part time role. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you. What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will: Contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate. Refer victims to partner agencies and contact approved suppliers to deliver services to victims. Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support. Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts. Build trust and confidence with victims who will be vulnerable and have complex needs. Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Mobile Scheme Housing Officer We're looking for a compassionate and proactive Mobile Scheme Housing Officer to support older residents in living safely, independently and confidently within thriving communities. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people. Principal duties and responsibilities include, but are not limited to: Monitor residents' needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy. Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager. Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems. In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don't meet the threshold to be considered anti-social behaviour (ASB). Provide efficient 'on the spot' tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes. Act as the custodian for a scheme or group of schemes. This means you'll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained. This is a full time position, working 35 hours per week, You will be based in our East Sussex schemes covering Bexhill, Hastings, and rural Rother . What you'll need: Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time. Ability to manage time & tasks effectively, work well under pressure both individually and in a team. A 'can do', proactive approach to problem solving. Able to learn and use IT and communication systems Interpersonal skills and team working. Able to receive and respond to customer feedback and complaints professionally at all times. You will hold a full driving licence with access to own vehicle. Experience of care or support services, including relevant legislation and good practice desirable. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close thisvacancy early if we receive a high volume of applications. We encourage you tosubmit your application and supporting statement as soon as possible so yourapplication can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Oct 22, 2026
Full time
Mobile Scheme Housing Officer We're looking for a compassionate and proactive Mobile Scheme Housing Officer to support older residents in living safely, independently and confidently within thriving communities. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people. Principal duties and responsibilities include, but are not limited to: Monitor residents' needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy. Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager. Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems. In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don't meet the threshold to be considered anti-social behaviour (ASB). Provide efficient 'on the spot' tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes. Act as the custodian for a scheme or group of schemes. This means you'll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained. This is a full time position, working 35 hours per week, You will be based in our East Sussex schemes covering Bexhill, Hastings, and rural Rother . What you'll need: Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time. Ability to manage time & tasks effectively, work well under pressure both individually and in a team. A 'can do', proactive approach to problem solving. Able to learn and use IT and communication systems Interpersonal skills and team working. Able to receive and respond to customer feedback and complaints professionally at all times. You will hold a full driving licence with access to own vehicle. Experience of care or support services, including relevant legislation and good practice desirable. In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible. Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close thisvacancy early if we receive a high volume of applications. We encourage you tosubmit your application and supporting statement as soon as possible so yourapplication can be reviewed and considered. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
We have an exciting opportunity for a Triage and Early Interventions Officer to join the Staffordshire Victim Gateway team, working 37.5 hours a week, in this office based role. We are looking for a driven individual, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role This role is based in our Stoke office where you will be working on a rota basis alongside a team of TEIOs. You will be: Responsible for answering the public helpline Responsible for initial contact, needs and risk assessment Ensure safeguarding referrals and access to emergency/crisis services You will need: Empathy and compassion; a trauma informed approach Personal resilience Strong organisational skills Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Oct 22, 2026
Full time
We have an exciting opportunity for a Triage and Early Interventions Officer to join the Staffordshire Victim Gateway team, working 37.5 hours a week, in this office based role. We are looking for a driven individual, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role This role is based in our Stoke office where you will be working on a rota basis alongside a team of TEIOs. You will be: Responsible for answering the public helpline Responsible for initial contact, needs and risk assessment Ensure safeguarding referrals and access to emergency/crisis services You will need: Empathy and compassion; a trauma informed approach Personal resilience Strong organisational skills Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Location: Islington (Hybrid Working) Contract: Temporary - 3 Months Initially Hours: Full-Time (36 Hours Per Week) Pay Rate: £21.05 per hour PAYE or £25.52 per hour Umbrella Are you an experienced housing professional looking for your next contract opportunity? We are recruiting for a Neighbourhood Response Officer to support the effective management of neighbourhoods and tenancies within a busy social housing environment. This is an excellent opportunity to play a key role in delivering safe, clean and sustainable communities while supporting residents across your designated patch. Working in a hybrid capacity, you'll be responsible for managing neighbourhood issues, investigating tenancy breaches, addressing anti-social behaviour and ensuring properties and estates remain well-maintained and compliant. The role involves regular resident engagement and close partnership working with a range of internal and external stakeholders. Responsibilities align with Clarion Housing's Neighbourhood Response Officer profile, including estate inspections, tenancy management, ASB investigations and community engagement initiatives. , jobs.insid sing.co.uk Duties Will Include: Delivering neighbourhood and tenancy management services across a designated area. Conducting regular estate inspections and monitoring property conditions. Investigating reports of anti-social behaviour and tenancy breaches. Supporting vulnerable residents and carrying out welfare visits. Undertaking tenancy sign-ups, assignments and customer visits. Working with resident groups and stakeholders to improve local communities. Liaising with police, local authorities and support agencies. Monitoring environmental issues including fly-tipping and estate cleanliness. Maintaining accurate records and case management systems. Candidate Requirements: Previous experience in social housing, neighbourhood management or tenancy services. Strong knowledge of housing management practices and ASB casework. Excellent communication and customer service skills. Ability to build effective relationships with residents and partner organisations. Strong organisational skills and ability to manage a diverse workload. Comfortable working independently and making decisions on complex cases. Experience of safeguarding, tenancy sustainment or community engagement is desirable. What's on Offer? Hybrid working arrangement. Competitive hourly rates. Opportunity to work with a respected housing organisation. Immediate start available. Potential for extension beyond the initial 3-month contract. If you're passionate about delivering excellent housing services and making a difference within local communities, we'd love to hear from you. Apply today with your updated CV.
Oct 21, 2026
Full time
Location: Islington (Hybrid Working) Contract: Temporary - 3 Months Initially Hours: Full-Time (36 Hours Per Week) Pay Rate: £21.05 per hour PAYE or £25.52 per hour Umbrella Are you an experienced housing professional looking for your next contract opportunity? We are recruiting for a Neighbourhood Response Officer to support the effective management of neighbourhoods and tenancies within a busy social housing environment. This is an excellent opportunity to play a key role in delivering safe, clean and sustainable communities while supporting residents across your designated patch. Working in a hybrid capacity, you'll be responsible for managing neighbourhood issues, investigating tenancy breaches, addressing anti-social behaviour and ensuring properties and estates remain well-maintained and compliant. The role involves regular resident engagement and close partnership working with a range of internal and external stakeholders. Responsibilities align with Clarion Housing's Neighbourhood Response Officer profile, including estate inspections, tenancy management, ASB investigations and community engagement initiatives. , jobs.insid sing.co.uk Duties Will Include: Delivering neighbourhood and tenancy management services across a designated area. Conducting regular estate inspections and monitoring property conditions. Investigating reports of anti-social behaviour and tenancy breaches. Supporting vulnerable residents and carrying out welfare visits. Undertaking tenancy sign-ups, assignments and customer visits. Working with resident groups and stakeholders to improve local communities. Liaising with police, local authorities and support agencies. Monitoring environmental issues including fly-tipping and estate cleanliness. Maintaining accurate records and case management systems. Candidate Requirements: Previous experience in social housing, neighbourhood management or tenancy services. Strong knowledge of housing management practices and ASB casework. Excellent communication and customer service skills. Ability to build effective relationships with residents and partner organisations. Strong organisational skills and ability to manage a diverse workload. Comfortable working independently and making decisions on complex cases. Experience of safeguarding, tenancy sustainment or community engagement is desirable. What's on Offer? Hybrid working arrangement. Competitive hourly rates. Opportunity to work with a respected housing organisation. Immediate start available. Potential for extension beyond the initial 3-month contract. If you're passionate about delivering excellent housing services and making a difference within local communities, we'd love to hear from you. Apply today with your updated CV.
Location: Basildon & Wider Essex Contract: Temporary, 2 Months Initially with Potential Extension Hours: Full-Time Pay: £19.13 per hour PAYE or £23.19 per hour Umbrella Are you an experienced housing professional with a passion for creating safe, thriving communities? We are currently recruiting for a Neighbourhood Response Officer to cover Basildon and the wider Essex area on behalf of a leading housing organisation. This is a resident-facing role requiring regular travel throughout the region, making a full UK driving licence and access to a vehicle essential. The successful candidate will play a key role in ensuring neighbourhoods remain safe, clean and attractive places to live while supporting residents with tenancy-related matters, safeguarding concerns and anti-social behaviour issues. Key Duties Deliver a programme of regular estate and neighbourhood inspections. Identify environmental concerns and drive local improvements. Support tenancy management, including sign-ups and tenancy sustainment activities. Investigate reports of anti-social behaviour and tenancy breaches. Conduct welfare visits and support vulnerable residents. Work in partnership with safeguarding teams, social services, mental health services and police. Develop and support local community projects and neighbourhood initiatives. Liaise with residents, contractors and partner agencies to resolve neighbourhood issues. Assist with tenancy enforcement, legal action and court attendance where required. Final Role se Officer PDF About You To be considered, you will have: Previous experience in housing management, neighbourhood services or tenancy management. A strong customer service background. Experience dealing directly with residents and community stakeholders. Knowledge of ASB case management and tenancy enforcement processes. Excellent communication and relationship-building skills. Confidence to work both independently and as part of a wider team. Good IT skills and the ability to adapt to new systems and processes. A proactive, resilient and solutions-focused approach. Final Role se Officer PDF Essential Requirements Full UK Driving Licence Access to Your Own Vehicle Willingness to travel extensively across Basildon and surrounding Essex regions Ability to work in a resident-facing, field-based role What's on Offer? Competitive hourly rates. Hybrid and field-based working environment. Opportunity to work for one of the UK's leading housing providers. Immediate start available. Strong possibility of contract extension. Meaningful opportunity to make a positive impact on local communities. If you're an experienced Neighbourhood Officer, Housing Officer, Tenancy Officer or Community Housing Professional looking for your next assignment, we'd love to hear from you. Apply today with your updated CV.
Oct 21, 2026
Full time
Location: Basildon & Wider Essex Contract: Temporary, 2 Months Initially with Potential Extension Hours: Full-Time Pay: £19.13 per hour PAYE or £23.19 per hour Umbrella Are you an experienced housing professional with a passion for creating safe, thriving communities? We are currently recruiting for a Neighbourhood Response Officer to cover Basildon and the wider Essex area on behalf of a leading housing organisation. This is a resident-facing role requiring regular travel throughout the region, making a full UK driving licence and access to a vehicle essential. The successful candidate will play a key role in ensuring neighbourhoods remain safe, clean and attractive places to live while supporting residents with tenancy-related matters, safeguarding concerns and anti-social behaviour issues. Key Duties Deliver a programme of regular estate and neighbourhood inspections. Identify environmental concerns and drive local improvements. Support tenancy management, including sign-ups and tenancy sustainment activities. Investigate reports of anti-social behaviour and tenancy breaches. Conduct welfare visits and support vulnerable residents. Work in partnership with safeguarding teams, social services, mental health services and police. Develop and support local community projects and neighbourhood initiatives. Liaise with residents, contractors and partner agencies to resolve neighbourhood issues. Assist with tenancy enforcement, legal action and court attendance where required. Final Role se Officer PDF About You To be considered, you will have: Previous experience in housing management, neighbourhood services or tenancy management. A strong customer service background. Experience dealing directly with residents and community stakeholders. Knowledge of ASB case management and tenancy enforcement processes. Excellent communication and relationship-building skills. Confidence to work both independently and as part of a wider team. Good IT skills and the ability to adapt to new systems and processes. A proactive, resilient and solutions-focused approach. Final Role se Officer PDF Essential Requirements Full UK Driving Licence Access to Your Own Vehicle Willingness to travel extensively across Basildon and surrounding Essex regions Ability to work in a resident-facing, field-based role What's on Offer? Competitive hourly rates. Hybrid and field-based working environment. Opportunity to work for one of the UK's leading housing providers. Immediate start available. Strong possibility of contract extension. Meaningful opportunity to make a positive impact on local communities. If you're an experienced Neighbourhood Officer, Housing Officer, Tenancy Officer or Community Housing Professional looking for your next assignment, we'd love to hear from you. Apply today with your updated CV.
Fundraising Support Officer Hours: Full Time 37.5 hours per week Work Pattern: Monday to Friday, with occasional evening and weekend work to support events. Any additional hours worked outside of normal working hours will be accrued and taken back as Time Off in Lieu (TOIL). Location: Sale Road, Norwich, NR7 with travel to other sites in and around Norfolk and Waveney as and when required. The role will require travel therefore a driver's license with business insurance and access to a vehicle essential for this role. Mileage is paid at 55p per mile for cars after your home to work base mileage is deducted. Salary: £27,764 per annum Are you a passionate people person with excellent organisational skills and a talent for bringing events to life? We're looking for a Fundraising Support Officer (Community and Events) to join our growing Fundraising Team and help raise vital funds to support mental health services across Norfolk and Waveney. This is an exciting opportunity to play a key role in developing and delivering inspiring fundraising events, supporting community fundraisers, and creating meaningful experiences that encourage people to support Norfolk and Waveney Mind. All funds raised helps us make a difference to local people experiencing mental health challenges. About the Role No two days are the same in this varied and rewarding role. From planning fundraising events and supporting at charity events ensuring excellent supporter care, you will be at the heart of our fundraising activity. Working closely with colleagues, volunteers, supporters and external partners, you will help deliver an engaging programme of fundraising events and activities that raise both income and awareness of our work. Role Responsibilities Planning and delivering a portfolio of fundraising events and community initiatives. Supporting individuals, groups and organisations fundraising on behalf of Norfolk and Waveney Mind. Acting as a key point of contact for event participants, volunteers and supporters. Building strong relationships with community fundraisers and providing excellent stewardship throughout their fundraising journey. Coordinating event logistics, venues, suppliers, budgets and risk assessments. Maintaining accurate records and reporting through our CRM system. Working with our Marketing and Communications Team to promote fundraising campaigns and events. Supporting the development of new fundraising opportunities within local communities. Attending events and representing the charity across Norfolk and Waveney. About You We're looking for someone who is enthusiastic, proactive and committed to making a difference. You will ideally have: Experience of organising and delivering events. Experience in community, individual or corporate fundraising. Outstanding customer service and relationship-building skills. Excellent organisational skills and the ability to manage multiple projects simultaneously. Strong communication skills, both written and verbal. Experience using CRM or supporter database systems. A positive, flexible approach and the ability to work independently and as part of a team. A full UK driving licence and access to a vehicle - Essential Most importantly, you will be passionate about delivering outstanding experiences for supporters and helping us grow our impact across Norfolk and Waveney. Closing date: No formal closing date. We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview dates to be confirmed How To Apply Candidates are required to complete an application form, the link to the application form can be found via the Norfolk and Waveney Mind website. Norfolk and Waveney Minds Equity Statement We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported . Safeguarding Statement Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Oct 21, 2026
Full time
Fundraising Support Officer Hours: Full Time 37.5 hours per week Work Pattern: Monday to Friday, with occasional evening and weekend work to support events. Any additional hours worked outside of normal working hours will be accrued and taken back as Time Off in Lieu (TOIL). Location: Sale Road, Norwich, NR7 with travel to other sites in and around Norfolk and Waveney as and when required. The role will require travel therefore a driver's license with business insurance and access to a vehicle essential for this role. Mileage is paid at 55p per mile for cars after your home to work base mileage is deducted. Salary: £27,764 per annum Are you a passionate people person with excellent organisational skills and a talent for bringing events to life? We're looking for a Fundraising Support Officer (Community and Events) to join our growing Fundraising Team and help raise vital funds to support mental health services across Norfolk and Waveney. This is an exciting opportunity to play a key role in developing and delivering inspiring fundraising events, supporting community fundraisers, and creating meaningful experiences that encourage people to support Norfolk and Waveney Mind. All funds raised helps us make a difference to local people experiencing mental health challenges. About the Role No two days are the same in this varied and rewarding role. From planning fundraising events and supporting at charity events ensuring excellent supporter care, you will be at the heart of our fundraising activity. Working closely with colleagues, volunteers, supporters and external partners, you will help deliver an engaging programme of fundraising events and activities that raise both income and awareness of our work. Role Responsibilities Planning and delivering a portfolio of fundraising events and community initiatives. Supporting individuals, groups and organisations fundraising on behalf of Norfolk and Waveney Mind. Acting as a key point of contact for event participants, volunteers and supporters. Building strong relationships with community fundraisers and providing excellent stewardship throughout their fundraising journey. Coordinating event logistics, venues, suppliers, budgets and risk assessments. Maintaining accurate records and reporting through our CRM system. Working with our Marketing and Communications Team to promote fundraising campaigns and events. Supporting the development of new fundraising opportunities within local communities. Attending events and representing the charity across Norfolk and Waveney. About You We're looking for someone who is enthusiastic, proactive and committed to making a difference. You will ideally have: Experience of organising and delivering events. Experience in community, individual or corporate fundraising. Outstanding customer service and relationship-building skills. Excellent organisational skills and the ability to manage multiple projects simultaneously. Strong communication skills, both written and verbal. Experience using CRM or supporter database systems. A positive, flexible approach and the ability to work independently and as part of a team. A full UK driving licence and access to a vehicle - Essential Most importantly, you will be passionate about delivering outstanding experiences for supporters and helping us grow our impact across Norfolk and Waveney. Closing date: No formal closing date. We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interview dates to be confirmed How To Apply Candidates are required to complete an application form, the link to the application form can be found via the Norfolk and Waveney Mind website. Norfolk and Waveney Minds Equity Statement We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported . Safeguarding Statement Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Reports to: Chief Executive Officer Hours: 37.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Hybrid working is also available. Salary: £40,000 - £42,000 per annum (DOE) Benefits: Holiday entitlement of 25 days per annum (pro-rata), pension, Birthday Day off, Medicash plan, flexible working and hybrid working. On Call: The role will include participation in an out-of-hours on-call rota, covering Monday-Thursday weekly. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. We provide emergency accommodation and a Day Centre offering practical support, advice, and pathways towards independent living. We are the only local safety net service for people experiencing homelessness in our area, working in a trauma-informed, person-centred way. Purpose of the Role The Client Services Manager is responsible for the day-to-day operational management of York Road Project's frontline services, ensuring people experiencing homelessness receive safe, high-quality, trauma-informed support. The role provides leadership across the Today Centre, Tonight Centre and Tomorrow Houses, supporting staff and managers to deliver effective services and positive outcomes for clients. The postholder will oversee service delivery, safeguarding, operational performance and day-to-day health and safety practices, ensuring services run safely, consistently and in line with organisational standards. A key part of the role is creating and maintaining a positive, supportive and accountable culture where staff feel valued, developed and empowered to perform at their best. Through visible leadership and performance management, the Client Services Manager will support staff to succeed whilst ensuring high standards of service delivery and professional practice. Key Responsibilities Provide operational leadership across the Tonight Centre and Tomorrow Houses, ensuring safe, effective and client-focused service delivery. Provide line management and support to the Today Centre Manager, who oversees the day-to-day running of the Today Centre and its staff team. Maintain operational oversight of the Today Centre, Tonight Centre and Tomorrow Houses, ensuring high-quality service delivery, effective staff management and positive outcomes for clients. Maintain oversight of referrals, assessments, allocations, support planning and move-on processes. Monitor service demand, occupancy, client engagement and outcomes. Ensure organisational procedures, service standards and recording systems are followed consistently. Use service data, client feedback and staff insight to support continuous improvement and positive client outcomes. Safeguarding & Risk Management Provide oversight of safeguarding across all services, ensuring procedures are followed consistently. Ensure safeguarding, risk assessment and incident management processes are implemented effectively. Support staff to manage safeguarding concerns, complex needs and high-risk situations. Ensure concerns are appropriately recorded, managed and escalated in line with organisational and statutory requirements. Health & Safety Maintain oversight of day-to-day health and safety practices across all services. Ensure staff complete all required daily, weekly and monthly health and safety checks in line with organisational procedures. Monitor completion of fire safety checks, welfare checks, room inspections, building checks and incident reporting requirements. Support staff to identify, record and escalate hazards, maintenance issues and health and safety concerns. Work closely with the Facilities Manager to ensure issues are reported and addressed appropriately. Ensure staff follow safe systems of work, including lone working and emergency response procedures. Staff Leadership & Management Provide visible and supportive leadership across all services. Create and maintain a positive, supportive and accountable culture where staff feel valued, respected and motivated to perform at their best. Set clear expectations and hold staff accountable for their responsibilities, performance and professional standards. Lead supervision, reflective practice and performance management conversations. Support staff wellbeing, learning and professional development. Recognise and celebrate good practice and achievements. Oversee recruitment, induction and training. Manage rotas and staffing levels to ensure safe and effective service delivery. Support staff in managing challenging situations and complex client needs. Reporting & Service Improvement Monitor service performance, operational pressures and client outcomes. Maintain oversight of operational data, ensuring accuracy and reliability. Produce regular reports for the CEO covering activity, performance, risks and outcomes. Analyse data, trends and feedback to identify opportunities for service improvement. Support the development of effective client pathways and progression opportunities. Contribute to the ongoing development of services to ensure they continue to meet the needs of clients. On-Call & Operational Cover Participate in a Monday-Thursday on-call rota Respond to urgent operational incidents, staffing issues and safeguarding concerns. Professional Standards & Ways of Working Work in a trauma-informed, person-centred and non-judgemental way. Maintain confidentiality and comply with GDPR and organisational policies. Work collaboratively with external agencies and partners to support positive outcomes for clients. Maintain appropriate professional boundaries with clients, staff and stakeholders Manage workload effectively, balancing competing priorities and operational demands. Experience Essential Significant experience managing frontline, housing, support or community-based services delivering high-quality support to vulnerable individuals. Experience managing, supervising and developing staff, including performance management. Demonstrable experience of safeguarding adults and/or children at risk. Proven ability to oversee operational service delivery and make sound decisions in complex or high-pressure environments. Experience using service performance information and outcomes data to improve delivery. Experience working collaboratively with external agencies and stakeholders. Strong organisational skills and the ability to manage competing priorities effectively. Experience supporting teams to deliver person-centred services. Desirable Experience working within homelessness, supported housing, housing support or related sectors. Experience of trauma-informed practice. Experience of service development or improvement projects. Experience monitoring performance measures, targets or outcomes. Experience managing budgets or operational resources. Personal Attributes Passionate about supporting people experiencing homelessness. Strong people manager who can motivate, support and develop others. Approachable, visible and supportive leadership style. Strong decision-making and problem-solving skills. Committed to continuous improvement and high standards. Collaborative and team-focused. Takes ownership and accountability for outcomes. Aligned with the values and mission of York Road Project
Oct 21, 2026
Full time
Reports to: Chief Executive Officer Hours: 37.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Hybrid working is also available. Salary: £40,000 - £42,000 per annum (DOE) Benefits: Holiday entitlement of 25 days per annum (pro-rata), pension, Birthday Day off, Medicash plan, flexible working and hybrid working. On Call: The role will include participation in an out-of-hours on-call rota, covering Monday-Thursday weekly. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. We provide emergency accommodation and a Day Centre offering practical support, advice, and pathways towards independent living. We are the only local safety net service for people experiencing homelessness in our area, working in a trauma-informed, person-centred way. Purpose of the Role The Client Services Manager is responsible for the day-to-day operational management of York Road Project's frontline services, ensuring people experiencing homelessness receive safe, high-quality, trauma-informed support. The role provides leadership across the Today Centre, Tonight Centre and Tomorrow Houses, supporting staff and managers to deliver effective services and positive outcomes for clients. The postholder will oversee service delivery, safeguarding, operational performance and day-to-day health and safety practices, ensuring services run safely, consistently and in line with organisational standards. A key part of the role is creating and maintaining a positive, supportive and accountable culture where staff feel valued, developed and empowered to perform at their best. Through visible leadership and performance management, the Client Services Manager will support staff to succeed whilst ensuring high standards of service delivery and professional practice. Key Responsibilities Provide operational leadership across the Tonight Centre and Tomorrow Houses, ensuring safe, effective and client-focused service delivery. Provide line management and support to the Today Centre Manager, who oversees the day-to-day running of the Today Centre and its staff team. Maintain operational oversight of the Today Centre, Tonight Centre and Tomorrow Houses, ensuring high-quality service delivery, effective staff management and positive outcomes for clients. Maintain oversight of referrals, assessments, allocations, support planning and move-on processes. Monitor service demand, occupancy, client engagement and outcomes. Ensure organisational procedures, service standards and recording systems are followed consistently. Use service data, client feedback and staff insight to support continuous improvement and positive client outcomes. Safeguarding & Risk Management Provide oversight of safeguarding across all services, ensuring procedures are followed consistently. Ensure safeguarding, risk assessment and incident management processes are implemented effectively. Support staff to manage safeguarding concerns, complex needs and high-risk situations. Ensure concerns are appropriately recorded, managed and escalated in line with organisational and statutory requirements. Health & Safety Maintain oversight of day-to-day health and safety practices across all services. Ensure staff complete all required daily, weekly and monthly health and safety checks in line with organisational procedures. Monitor completion of fire safety checks, welfare checks, room inspections, building checks and incident reporting requirements. Support staff to identify, record and escalate hazards, maintenance issues and health and safety concerns. Work closely with the Facilities Manager to ensure issues are reported and addressed appropriately. Ensure staff follow safe systems of work, including lone working and emergency response procedures. Staff Leadership & Management Provide visible and supportive leadership across all services. Create and maintain a positive, supportive and accountable culture where staff feel valued, respected and motivated to perform at their best. Set clear expectations and hold staff accountable for their responsibilities, performance and professional standards. Lead supervision, reflective practice and performance management conversations. Support staff wellbeing, learning and professional development. Recognise and celebrate good practice and achievements. Oversee recruitment, induction and training. Manage rotas and staffing levels to ensure safe and effective service delivery. Support staff in managing challenging situations and complex client needs. Reporting & Service Improvement Monitor service performance, operational pressures and client outcomes. Maintain oversight of operational data, ensuring accuracy and reliability. Produce regular reports for the CEO covering activity, performance, risks and outcomes. Analyse data, trends and feedback to identify opportunities for service improvement. Support the development of effective client pathways and progression opportunities. Contribute to the ongoing development of services to ensure they continue to meet the needs of clients. On-Call & Operational Cover Participate in a Monday-Thursday on-call rota Respond to urgent operational incidents, staffing issues and safeguarding concerns. Professional Standards & Ways of Working Work in a trauma-informed, person-centred and non-judgemental way. Maintain confidentiality and comply with GDPR and organisational policies. Work collaboratively with external agencies and partners to support positive outcomes for clients. Maintain appropriate professional boundaries with clients, staff and stakeholders Manage workload effectively, balancing competing priorities and operational demands. Experience Essential Significant experience managing frontline, housing, support or community-based services delivering high-quality support to vulnerable individuals. Experience managing, supervising and developing staff, including performance management. Demonstrable experience of safeguarding adults and/or children at risk. Proven ability to oversee operational service delivery and make sound decisions in complex or high-pressure environments. Experience using service performance information and outcomes data to improve delivery. Experience working collaboratively with external agencies and stakeholders. Strong organisational skills and the ability to manage competing priorities effectively. Experience supporting teams to deliver person-centred services. Desirable Experience working within homelessness, supported housing, housing support or related sectors. Experience of trauma-informed practice. Experience of service development or improvement projects. Experience monitoring performance measures, targets or outcomes. Experience managing budgets or operational resources. Personal Attributes Passionate about supporting people experiencing homelessness. Strong people manager who can motivate, support and develop others. Approachable, visible and supportive leadership style. Strong decision-making and problem-solving skills. Committed to continuous improvement and high standards. Collaborative and team-focused. Takes ownership and accountability for outcomes. Aligned with the values and mission of York Road Project
Community Outreach Officer Do you have experience of working in a customer service or community engagement role? Do you want to make a Real Difference in Your Community? We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 20, 2026
Full time
Community Outreach Officer Do you have experience of working in a customer service or community engagement role? Do you want to make a Real Difference in Your Community? We are looking for a proactive and enthusiastic people to join the team to deliver assertive outreach activities across community-based settings within your local area. If this sounds like you, then apply today! Position: Community Outreach Officer (Crisis & Resilience) Location: Crawley, Mid Sussex, Horsham Salary: £25,500 pro rata Hours: Full-Time 37 hours per week (part time working considered) Contract: Fixed Term contract - Ending 31 March 2027 Closing Date: 30th October 2026 About the Role This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance. As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers. Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service. About You We are looking for people with experience of customer engagement or community outreach in a range of environments. This may have been gained in roles/environments such as customer service, administration, hospitality, social care, community support. Most importantly, you will be/have: A confident and engaging communicator with the ability to build rapport quickly. An inquisitive and proactive approach to supporting people. Comfortable working autonomously in community settings. The ability to develop trusted relationships with partner organisations and stakeholders. The ability to learn new information quickly and confidently identify when specialist advice is required. Passionate about supporting individuals to improve their financial wellbeing and access the support available to them. This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive. About the Organisation Join an independent charity and member of the Citizens Advice Network providing independent, free and confidential advice to the public on the problems they face. The charity support over 30,000 people a year on more than 80,000 problems. What's on Offer The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth, plus: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave Workplace pension: Auto-enrolment into our pension scheme The organisation is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker, Money and Debt Advisor, Money and Debit Advice, Money Advisor, Money and Debt Officer, Community, Community Outreach, Community Officer, Community Engagement Officer, Community Engagement. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Role: Homelessness Resettlement Officer Location: Harrow Civic Hub, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract: Temporary - Until 31st March 2027 Hours: 36 hours per week, Monday to Friday Work Style: Hybrid working Rate: £21.93 per hour (PAYE) Pertemps Recruitment Partnership is seeking a detail-oriented and proactive Homelessness Resettlement Officer to join the Housing Team at Harrow Council. This is a vital front-line role focused on preventing homelessness, resolving housing crises, and arranging both temporary and long-term accommodation for households in need. Please note that the successful candidate must have a valid UK driving licence, access to a car, and business insurance. Key Responsibilities: To provide a tailored service for those households to whom the Council has accepted a homelessness duty and ensure that they are aware of and are actively seeking alternative housing options. Proactively assess homelessness cases to identify prevention opportunities Work directly with individuals and families facing housing crises Provide tailored advice in accordance with the Homelessness Reduction Act 2017 Develop and implement Personalised Housing Plans (PHPs) Liaise with landlords, support services, and internal departments to secure suitable housing solutions Arrange temporary and settled accommodation as required Maintain accurate case records and ensure compliance with statutory duties Requirements: Experience in a similar housing or homelessness role within a local authority. Strong knowledge of housing legislation, including the Housing Acts (1985, 1996), Homelessness Act 2002, and Homelessness Reduction Act 2017. Good understanding of housing benefit rules, welfare systems, and the private rented sector. Familiarity with illegal eviction processes, court possession proceedings, and homelessness prevention tools. Excellent communication, case management, and customer service skills. Ability to manage a varied caseload independently. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
Oct 20, 2026
Full time
Role: Homelessness Resettlement Officer Location: Harrow Civic Hub, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow) Contract: Temporary - Until 31st March 2027 Hours: 36 hours per week, Monday to Friday Work Style: Hybrid working Rate: £21.93 per hour (PAYE) Pertemps Recruitment Partnership is seeking a detail-oriented and proactive Homelessness Resettlement Officer to join the Housing Team at Harrow Council. This is a vital front-line role focused on preventing homelessness, resolving housing crises, and arranging both temporary and long-term accommodation for households in need. Please note that the successful candidate must have a valid UK driving licence, access to a car, and business insurance. Key Responsibilities: To provide a tailored service for those households to whom the Council has accepted a homelessness duty and ensure that they are aware of and are actively seeking alternative housing options. Proactively assess homelessness cases to identify prevention opportunities Work directly with individuals and families facing housing crises Provide tailored advice in accordance with the Homelessness Reduction Act 2017 Develop and implement Personalised Housing Plans (PHPs) Liaise with landlords, support services, and internal departments to secure suitable housing solutions Arrange temporary and settled accommodation as required Maintain accurate case records and ensure compliance with statutory duties Requirements: Experience in a similar housing or homelessness role within a local authority. Strong knowledge of housing legislation, including the Housing Acts (1985, 1996), Homelessness Act 2002, and Homelessness Reduction Act 2017. Good understanding of housing benefit rules, welfare systems, and the private rented sector. Familiarity with illegal eviction processes, court possession proceedings, and homelessness prevention tools. Excellent communication, case management, and customer service skills. Ability to manage a varied caseload independently. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
HR Advisor Are you an experienced HR professional who enjoys providing practical advice, building trusted relationships and helping managers navigate complex people matters? We are looking for a proactive and people-centred HR Advisor to join a small and supportive HR team in Cheltenham reporting into the Head of HR. Position: HR Advisor Location: Cheltenham/Hybrid Hours: Part-time, 30 hours per week Salary: £33,501 per annum pro rata (£26,801 actual) Contract: Permanent Benefits include: 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service, wellbeing days, retailer discounts and rewards, company pension and sick pay, life assurance, onsite sports facilities and a supportive, passionate and high-performing team environment. Closing Date: 30th October 2026 About the Role It is an exciting time to join the organisation in this role, as it celebrates 170 incredible years of continuous service to the communities of Gloucestershire; supporting those most in need and working alongside generations of families and individuals over an astonishing 17 decades of meaningful and transformative work. This is a varied generalist role with a particular focus on employee relations, attendance and performance management. You will work closely with managers and employees across the organisation, providing professional and customer-focused HR advice while helping to ensure our policies and processes are applied fairly, consistently and in line with employment legislation and good practice. Your key responsibilities will include: HR Advice & Employee Relations Attendance, Health & Wellbeing Performance & Development Recruitment & Employee Lifecycle Policies & Best Practice HR Systems, Data & Payroll Continuous Improvement About You You will be a confident HR professional who can balance sound judgement with a supportive and solutions-focused approach. You will have: A minimum Level 4 HR qualification, or be working towards a relevant CIPD qualification. Member of the HR body called CIPD. Evidence of relevant Continuous Professional Development. Experience working as an HR Advisor. Strong knowledge of UK employment law and HR best practice. Practical experience of providing generalist HR advice and supporting employee relations cases. Experience of disciplinary, grievance, absence, capability and performance processes. Good working knowledge of UK employment legislation and HR good practice. Experience of using HR information systems and Microsoft 365. About the Organisation Founded in 1855, this registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works including early-years provision, sports facilities, community engagement and other charitable activities. We welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. The charity is committed to following safer recruitment guidelines. You must have the right to live and work in the UK. The team is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are expected to share this commitment. You may have experience in other roles such as HR, Human Resources, People, Personnel, HR Officer, Human Resources Officer, People Officer, Personnel Officer, HR Advisor, Human Resources Advisor, People Advisor, Personnel Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Oct 20, 2026
Full time
HR Advisor Are you an experienced HR professional who enjoys providing practical advice, building trusted relationships and helping managers navigate complex people matters? We are looking for a proactive and people-centred HR Advisor to join a small and supportive HR team in Cheltenham reporting into the Head of HR. Position: HR Advisor Location: Cheltenham/Hybrid Hours: Part-time, 30 hours per week Salary: £33,501 per annum pro rata (£26,801 actual) Contract: Permanent Benefits include: 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service, wellbeing days, retailer discounts and rewards, company pension and sick pay, life assurance, onsite sports facilities and a supportive, passionate and high-performing team environment. Closing Date: 30th October 2026 About the Role It is an exciting time to join the organisation in this role, as it celebrates 170 incredible years of continuous service to the communities of Gloucestershire; supporting those most in need and working alongside generations of families and individuals over an astonishing 17 decades of meaningful and transformative work. This is a varied generalist role with a particular focus on employee relations, attendance and performance management. You will work closely with managers and employees across the organisation, providing professional and customer-focused HR advice while helping to ensure our policies and processes are applied fairly, consistently and in line with employment legislation and good practice. Your key responsibilities will include: HR Advice & Employee Relations Attendance, Health & Wellbeing Performance & Development Recruitment & Employee Lifecycle Policies & Best Practice HR Systems, Data & Payroll Continuous Improvement About You You will be a confident HR professional who can balance sound judgement with a supportive and solutions-focused approach. You will have: A minimum Level 4 HR qualification, or be working towards a relevant CIPD qualification. Member of the HR body called CIPD. Evidence of relevant Continuous Professional Development. Experience working as an HR Advisor. Strong knowledge of UK employment law and HR best practice. Practical experience of providing generalist HR advice and supporting employee relations cases. Experience of disciplinary, grievance, absence, capability and performance processes. Good working knowledge of UK employment legislation and HR good practice. Experience of using HR information systems and Microsoft 365. About the Organisation Founded in 1855, this registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works including early-years provision, sports facilities, community engagement and other charitable activities. We welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. The charity is committed to following safer recruitment guidelines. You must have the right to live and work in the UK. The team is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are expected to share this commitment. You may have experience in other roles such as HR, Human Resources, People, Personnel, HR Officer, Human Resources Officer, People Officer, Personnel Officer, HR Advisor, Human Resources Advisor, People Advisor, Personnel Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Housing Officer (Worcester, Tenbury Wells, Pershore, Welland & Malvern) Location: Remote, West Midlands Salary: £36,000 per annum It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Oct 07, 2026
Full time
Housing Officer (Worcester, Tenbury Wells, Pershore, Welland & Malvern) Location: Remote, West Midlands Salary: £36,000 per annum It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
