LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Adults Admin Support Officer Scale 5 - SO1 Permanent Part-Time 21hrs Civic Centre, Twickenham Salary £17,805 Scale 5 (pro-rota £30,510) Objective of role A vacancy has arisen within the Business Support and Adults Admin Support Service (AASS) Adult Social Care and Public Health directorate. We are looking for an Admin Support Officer who is well-organised, motivated, and flexible individual to fill a part-time (21hrs) post within the Business Resources Division, Adult Social Services, located in Twickenham About the role The successful candidate will be required to provide key support service to front line operational areas. You would be part of a team led by the Business Support Manager in the provision of a resilient administrative service. The post requires the successful candidates to work flexibly within the team, covering for colleagues as required. The role is varied and involves supporting Adult Social Care colleagues to help vulnerable residents. It requires proven administrative experience and excellent IT skills, including strong knowledge of the Microsoft Office 365 suite. The post holder must demonstrate high-level communication skills, attention to detail, and the ability to self-manage competing priorities daily. This is a fast-paced role that offers a fantastic opportunity to develop new skills, gain knowledge, and build experience to support future career progression. These posts provide an excellent platform to grow and acquire desirable skills for advancement. In this role you will: Have proven experience in end to end meeting support-before, during, and after meetings: Pre meeting: Plan and prepare effectively, including booking rooms, inviting attendees, and preparing and distributing agendas and papers. During the meeting: Take clear, accurate, and impartial notes/minutes, capturing decisions, actions, and owners in real time Post meeting: Produce and circulate professionally formatted minutes promptly and track follow up actions to completion. You'll be comfortable working to deadlines, maintaining confidentiality, and using standard Council minute templates and Outlook to manage invitations and distribution. Dealing with internal/staff customers, by phone, email and face-to- face, resolving queries at first point of contact, where possible, including dealing with matters of a sensitive and confidential nature. Producing a variety of high-quality documentation (advanced Word, and Excel), accurately and to deadline. To provide support for Panel meetings, booking rooms, managing invitations via outlook, and attendance rotas. Provide accurate and timely meeting minutes and actions. To update and maintain databases accurately, collating statistical information and reports as directed, including social care databases. Proficient in Microsoft Outlook, with experience managing a busy shared mailbox using categories, alerts, sensitivity labels and follow-up actions to ensure efficient communication and organisation. Supporting MARAC by researching and collating highly sensitive information for the Adults social care representatives. Ensuring the information is accurate, appropriately presented and delivered on time. To undertake daily administrative tasks, such as managing and delegating from a shared electronic mailbox, booking interpreters, translation, scanning, photocopying, stationery supplies, as required. Process invoices, raise purchase orders, track receipts using the online finance system, and resolve related queries promptly and accurately. Sending sensitive documents on behalf of colleagues via shared mailbox and system database Applying for this role: Supporting Statement Requirement Please submit a supporting statement that demonstrates how you meet the criteria outlined in the Person Specification Requirements section of the job profile. Applications without a supporting statement will be rejected. Unfortunately, once an application has been rejected, we cannot accept resubmissions, as this would disadvantage candidates who followed the instructions correctly. For an informal discussion please contact Tina Maidman, Business Support Manager (AASS), . Essential Qualifications, Skills and Experience Educated to GCSE level C or above (or equivalent) in Mathematics and English Closing Date: 15/02/2026 Shortlisting Date: 16/02/2026 Interview Dates: 25/02/2026 & 26/02/2026 Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Feb 03, 2026
Full time
Adults Admin Support Officer Scale 5 - SO1 Permanent Part-Time 21hrs Civic Centre, Twickenham Salary £17,805 Scale 5 (pro-rota £30,510) Objective of role A vacancy has arisen within the Business Support and Adults Admin Support Service (AASS) Adult Social Care and Public Health directorate. We are looking for an Admin Support Officer who is well-organised, motivated, and flexible individual to fill a part-time (21hrs) post within the Business Resources Division, Adult Social Services, located in Twickenham About the role The successful candidate will be required to provide key support service to front line operational areas. You would be part of a team led by the Business Support Manager in the provision of a resilient administrative service. The post requires the successful candidates to work flexibly within the team, covering for colleagues as required. The role is varied and involves supporting Adult Social Care colleagues to help vulnerable residents. It requires proven administrative experience and excellent IT skills, including strong knowledge of the Microsoft Office 365 suite. The post holder must demonstrate high-level communication skills, attention to detail, and the ability to self-manage competing priorities daily. This is a fast-paced role that offers a fantastic opportunity to develop new skills, gain knowledge, and build experience to support future career progression. These posts provide an excellent platform to grow and acquire desirable skills for advancement. In this role you will: Have proven experience in end to end meeting support-before, during, and after meetings: Pre meeting: Plan and prepare effectively, including booking rooms, inviting attendees, and preparing and distributing agendas and papers. During the meeting: Take clear, accurate, and impartial notes/minutes, capturing decisions, actions, and owners in real time Post meeting: Produce and circulate professionally formatted minutes promptly and track follow up actions to completion. You'll be comfortable working to deadlines, maintaining confidentiality, and using standard Council minute templates and Outlook to manage invitations and distribution. Dealing with internal/staff customers, by phone, email and face-to- face, resolving queries at first point of contact, where possible, including dealing with matters of a sensitive and confidential nature. Producing a variety of high-quality documentation (advanced Word, and Excel), accurately and to deadline. To provide support for Panel meetings, booking rooms, managing invitations via outlook, and attendance rotas. Provide accurate and timely meeting minutes and actions. To update and maintain databases accurately, collating statistical information and reports as directed, including social care databases. Proficient in Microsoft Outlook, with experience managing a busy shared mailbox using categories, alerts, sensitivity labels and follow-up actions to ensure efficient communication and organisation. Supporting MARAC by researching and collating highly sensitive information for the Adults social care representatives. Ensuring the information is accurate, appropriately presented and delivered on time. To undertake daily administrative tasks, such as managing and delegating from a shared electronic mailbox, booking interpreters, translation, scanning, photocopying, stationery supplies, as required. Process invoices, raise purchase orders, track receipts using the online finance system, and resolve related queries promptly and accurately. Sending sensitive documents on behalf of colleagues via shared mailbox and system database Applying for this role: Supporting Statement Requirement Please submit a supporting statement that demonstrates how you meet the criteria outlined in the Person Specification Requirements section of the job profile. Applications without a supporting statement will be rejected. Unfortunately, once an application has been rejected, we cannot accept resubmissions, as this would disadvantage candidates who followed the instructions correctly. For an informal discussion please contact Tina Maidman, Business Support Manager (AASS), . Essential Qualifications, Skills and Experience Educated to GCSE level C or above (or equivalent) in Mathematics and English Closing Date: 15/02/2026 Shortlisting Date: 16/02/2026 Interview Dates: 25/02/2026 & 26/02/2026 Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. The Opportunity Northreach is partnering with a specialist property lender to recruit a Bridging Underwriter to join a growing underwriting function. This is a hands-on role where you will manage cases from initial application through to completion, working closely with brokers, solicitors, valuers and internal stakeholders. The role offers exposure to a broad range of short-term property transactions and suits someone who enjoys balancing credit risk with commercial decision-making in a fast-paced environment. Key responsibilities: Assess and underwrite bridging loan applications in line with internal credit policy Analyse borrower profiles, property security, exit strategies and supporting documentation Review valuation reports, legal due diligence and professional advice Prepare clear credit recommendations and underwriting rationales Manage cases end-to-end from enquiry to drawdown Liaise regularly with brokers, solicitors, valuers and internal teams to progress transactions Maintain accurate case records and support service-level delivery What we are looking for: Experience underwriting bridging or short-term property finance Strong understanding of UK property lending and credit risk principles Good commercial judgement and attention to detail Confident communicator able to manage external relationships Ability to manage multiple cases simultaneously under time pressure Interested candidates are encouraged to apply via Northreach for a confidential discussion.
Feb 03, 2026
Full time
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. The Opportunity Northreach is partnering with a specialist property lender to recruit a Bridging Underwriter to join a growing underwriting function. This is a hands-on role where you will manage cases from initial application through to completion, working closely with brokers, solicitors, valuers and internal stakeholders. The role offers exposure to a broad range of short-term property transactions and suits someone who enjoys balancing credit risk with commercial decision-making in a fast-paced environment. Key responsibilities: Assess and underwrite bridging loan applications in line with internal credit policy Analyse borrower profiles, property security, exit strategies and supporting documentation Review valuation reports, legal due diligence and professional advice Prepare clear credit recommendations and underwriting rationales Manage cases end-to-end from enquiry to drawdown Liaise regularly with brokers, solicitors, valuers and internal teams to progress transactions Maintain accurate case records and support service-level delivery What we are looking for: Experience underwriting bridging or short-term property finance Strong understanding of UK property lending and credit risk principles Good commercial judgement and attention to detail Confident communicator able to manage external relationships Ability to manage multiple cases simultaneously under time pressure Interested candidates are encouraged to apply via Northreach for a confidential discussion.
Fundraising & Bid Writing Officer (FBO) Location: LDHAS, 2, Aalborg Place, Lancaster LA1 1BJ or such other place as LDHAS may require Salary: NJC Scale SO1 - £34,515 to £36,363 (Full time Equivalent), £18,408 to £19,396 (Pro Rata) Hours of work: 20 hours per week over 4 weekdays (9am to 2pm) Job summary The postholder will be responsible for identifying, writing, and submitting compelling, well-researched and tailored funding applications to relevant grant-giving bodies. The post holder will work closely with the LDHAS management team and the finance officer to gather information, write bids, and track progress of submissions, ensuring LDHAS meets income targets as agreed by the Trustees. The postholder will: Proactively research, navigate the system and identify suitable grant and funding opportunities from charitable trusts, foundations, and statutory bodies. Write and submit high-quality funding applications and proposals in line with LDHAS's strategic priorities working closely with the Operational manager, Business development manager and Finance officer in their collaboration with key partners. Work collaboratively with LDHAS managers and colleagues to gather accurate, up-to-date data and service information for applications. Tailor applications to funder requirements and priorities, ensuring persuasive storytelling and alignment with LDHAS 's mission. Research and identify opportunities to raise money via businesses including payroll giving and sponsoring fundraising events. Research and identify opportunities to encourage supporters to consider leaving a gift to LDHAS in their wills. Manage a pipeline of applications and submissions, ensuring deadlines are met and income targets are tracked. Person specification Professional education which supports effective communication in respect of bid writing. Gained through qualification and/or equivalent degree level experiential learning. The ability to draw on and apply personal lived experiences appropriately. Evidence of continuing professional development Professional knowledge of grant application processes and bid writing. Knowledge of funders and application requirements Experience of submitting successful bids and grant applications Experience of managing a pipeline of applications and submissions. Experience of using grant management systems, including templates, case studies, and project reporting tools. Ability to write clear, concise and compelling bids and grant applications. Ability to be flexible and creative Ability to consider and respond to feedback from bids and grant applications to improve future submissions Ability to communicate effectively and present sometimes complex information in an accessible way Excellent attention to detail Effective, empathetic communicator Excellent organisation and time management skills Resilience Be committed to the values of LDHAS About LDHAS Lancaster & District Homeless Action Service Limited (LDHAS) has been operating in Lancaster for over 30 years providing help to rough sleepers and vulnerably housed people. The centre is the heart of the organisation. We offer a basic needs service for people sleeping on the streets. We provide a service for those who are homeless or experiencing housing poverty in the Lancaster and District area. We provide the following essential needs for rough sleepers: Assistance with form filling Breakfast and lunch Phone access Access to identification documents Shower A care of address for correspondence Clothing Laundry facilities We are also a one-stop shop / homeless hub with visiting agencies providing services from our building to our clients, be it advice on benefits (universal credits, PIP etc), drug and alcohol services, help with housing needs, Hepatitis C testing, or medical assistance from a nurse in our medical room. To Apply If you feel you are a suitable candidate and would like to work for Lancaster & District Homeless Action Service, please do not hesitate to apply.
Feb 03, 2026
Full time
Fundraising & Bid Writing Officer (FBO) Location: LDHAS, 2, Aalborg Place, Lancaster LA1 1BJ or such other place as LDHAS may require Salary: NJC Scale SO1 - £34,515 to £36,363 (Full time Equivalent), £18,408 to £19,396 (Pro Rata) Hours of work: 20 hours per week over 4 weekdays (9am to 2pm) Job summary The postholder will be responsible for identifying, writing, and submitting compelling, well-researched and tailored funding applications to relevant grant-giving bodies. The post holder will work closely with the LDHAS management team and the finance officer to gather information, write bids, and track progress of submissions, ensuring LDHAS meets income targets as agreed by the Trustees. The postholder will: Proactively research, navigate the system and identify suitable grant and funding opportunities from charitable trusts, foundations, and statutory bodies. Write and submit high-quality funding applications and proposals in line with LDHAS's strategic priorities working closely with the Operational manager, Business development manager and Finance officer in their collaboration with key partners. Work collaboratively with LDHAS managers and colleagues to gather accurate, up-to-date data and service information for applications. Tailor applications to funder requirements and priorities, ensuring persuasive storytelling and alignment with LDHAS 's mission. Research and identify opportunities to raise money via businesses including payroll giving and sponsoring fundraising events. Research and identify opportunities to encourage supporters to consider leaving a gift to LDHAS in their wills. Manage a pipeline of applications and submissions, ensuring deadlines are met and income targets are tracked. Person specification Professional education which supports effective communication in respect of bid writing. Gained through qualification and/or equivalent degree level experiential learning. The ability to draw on and apply personal lived experiences appropriately. Evidence of continuing professional development Professional knowledge of grant application processes and bid writing. Knowledge of funders and application requirements Experience of submitting successful bids and grant applications Experience of managing a pipeline of applications and submissions. Experience of using grant management systems, including templates, case studies, and project reporting tools. Ability to write clear, concise and compelling bids and grant applications. Ability to be flexible and creative Ability to consider and respond to feedback from bids and grant applications to improve future submissions Ability to communicate effectively and present sometimes complex information in an accessible way Excellent attention to detail Effective, empathetic communicator Excellent organisation and time management skills Resilience Be committed to the values of LDHAS About LDHAS Lancaster & District Homeless Action Service Limited (LDHAS) has been operating in Lancaster for over 30 years providing help to rough sleepers and vulnerably housed people. The centre is the heart of the organisation. We offer a basic needs service for people sleeping on the streets. We provide a service for those who are homeless or experiencing housing poverty in the Lancaster and District area. We provide the following essential needs for rough sleepers: Assistance with form filling Breakfast and lunch Phone access Access to identification documents Shower A care of address for correspondence Clothing Laundry facilities We are also a one-stop shop / homeless hub with visiting agencies providing services from our building to our clients, be it advice on benefits (universal credits, PIP etc), drug and alcohol services, help with housing needs, Hepatitis C testing, or medical assistance from a nurse in our medical room. To Apply If you feel you are a suitable candidate and would like to work for Lancaster & District Homeless Action Service, please do not hesitate to apply.
This Audit Manager role in Manchester involves leading audits from planning to completion for a varied client portfolio, managing teams, and ensuring compliance with UK GAAP and auditing standards. You'll join a leading UK advisory practice offering hybrid working, career progression, and a collaborative, growth-focused culture. Client Details Join a top-tier accountancy and business advisory practice - ranked among the leading ten UK SME-focused firms - renowned for excellence across accountancy, audit, tax, payroll, and corporate finance. Description Own and manage a diverse portfolio of audit clients, with responsibility for planning, execution, completion, and review. Supervise and mentor audit teams, fostering professional development and ensuring high-quality deliverables. Prepare audit plans, including risk assessments, and ensure adherence to UK GAAP/IFRS and audit regulatory standards. Collaborate with clients and partners on technical and compliance advice, including corporation tax and VAT matters. Contribute to firm business growth by developing client relationships and supporting revenue & profitability objectives. Assist partners with audit controls, file reviews, partner reporting, and internal process improvement. Prepare and present audit findings and recommendations to clients and stakeholders. Assist in staff training and professional development initiatives. Profile A successful Audit Manager should have: ACA/ACCA/CA qualified with robust experience in practice-based audit. Strong working knowledge of UKGAAP/IFRS and UK auditing standards. Proven ability to manage a portfolio of SME audit clients across multiple sectors. Demonstrated leadership in coaching and supervising junior staff. Excellent communication and stakeholder management skills. Proficiency with audit software and advanced Microsoft Excel capabilities. Job Offer Competitive salary ranging from 50,000 to 55,000 per annum. Permanent position within a respected professional services firm in London. Opportunities for career progression and professional development. Supportive and collaborative work environment in the accounting and finance industry. Comprehensive benefits package to support your well-being. If you are an experienced Audit Manager looking to take the next step in your career, we encourage you to apply and join this reputable organisation in Manchester.
Feb 03, 2026
Full time
This Audit Manager role in Manchester involves leading audits from planning to completion for a varied client portfolio, managing teams, and ensuring compliance with UK GAAP and auditing standards. You'll join a leading UK advisory practice offering hybrid working, career progression, and a collaborative, growth-focused culture. Client Details Join a top-tier accountancy and business advisory practice - ranked among the leading ten UK SME-focused firms - renowned for excellence across accountancy, audit, tax, payroll, and corporate finance. Description Own and manage a diverse portfolio of audit clients, with responsibility for planning, execution, completion, and review. Supervise and mentor audit teams, fostering professional development and ensuring high-quality deliverables. Prepare audit plans, including risk assessments, and ensure adherence to UK GAAP/IFRS and audit regulatory standards. Collaborate with clients and partners on technical and compliance advice, including corporation tax and VAT matters. Contribute to firm business growth by developing client relationships and supporting revenue & profitability objectives. Assist partners with audit controls, file reviews, partner reporting, and internal process improvement. Prepare and present audit findings and recommendations to clients and stakeholders. Assist in staff training and professional development initiatives. Profile A successful Audit Manager should have: ACA/ACCA/CA qualified with robust experience in practice-based audit. Strong working knowledge of UKGAAP/IFRS and UK auditing standards. Proven ability to manage a portfolio of SME audit clients across multiple sectors. Demonstrated leadership in coaching and supervising junior staff. Excellent communication and stakeholder management skills. Proficiency with audit software and advanced Microsoft Excel capabilities. Job Offer Competitive salary ranging from 50,000 to 55,000 per annum. Permanent position within a respected professional services firm in London. Opportunities for career progression and professional development. Supportive and collaborative work environment in the accounting and finance industry. Comprehensive benefits package to support your well-being. If you are an experienced Audit Manager looking to take the next step in your career, we encourage you to apply and join this reputable organisation in Manchester.
About the role Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing-related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation. Key responsibilities Strategic Leadership and Service Development Lead delivery of The Passage s 3-year strategy as it relates to Community Services, ensuring services are preventative, trauma-informed, and outcomes-focused. Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required. Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster s homelessness strategy and wider system reform. The post holder will be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working. Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services. Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system-wide responses. Safeguarding, Risk and Community Impact Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services. Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services. Lead locality management across services, including proactive management of anti-social behaviour (ASB) and community impact in a dense residential environment. Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage s values and legal responsibilities. Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage s reputation. Operational Leadership and People Management Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement. Recruit, develop and retain high-performing teams, ensuring robust supervision, appraisal and development planning. Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes. Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements. Champion co-production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager. Primary Services and Resource Centre Operations Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre. Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements. Work closely with Fundraising to support corporate volunteering and Kitchen Takeover initiatives, ensuring safe, high-quality delivery that enhances supporter engagement while protecting service users and staff. Balance operational integrity, safeguarding and service quality with supporter and volunteer experience. Financial Management and Funding Stewardship Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising. Oversee multiple funding streams, including large trusts, grant-giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements. Support managers to understand and deliver against budgetary and income-related targets. Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities. Monitoring, Evaluation and Impact Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice. Analyse service data (e.g. In-Form) to identify trends, risks and opportunities for improvement. Produce high-quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change. Work with Fundraising to showcase frontline work through supporter communications, social media and events. External Relations and Partnerships Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector. Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events. Represent The Passage in multi-agency forums, contributing to system-wide solutions and best practice. Organisational Leadership Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture. Provide reports to, and attend, Board and Committee meetings as required. Deputise for the Director of Housing & Services when appropriate. Role-model The Passage s values and commitment to dignity, respect and excellence. Work flexibly in line with organisational needs. Desired experience Experience Senior leadership experience within homelessness, housing-related support, social care, or a closely aligned sector, with responsibility for multiple frontline services and managers. Proven experience leading preventative or rapid-response services, such as homelessness prevention, assessment services, outreach, crisis response or equivalent, including partnership working with local authorities. Demonstrable experience of safeguarding leadership, including acting as a designated or senior safeguarding lead and managing complex risk, incident response and escalation. Experience of managing services in complex localities, including community impact, ASB, neighbour relations and working alongside security provision or comparable risk-managed environments. Experience of managing multiple funding streams, including trusts, grants, and/or commissioned services, with responsibility for compliance, reporting and supporting income generation. Knowledge and Skills Strong strategic and operational leadership skills, with the ability to translate organisational strategy into effective, high-quality service delivery and measurable outcomes. Excellent people management capability, including coaching senior managers, handling performance, and fostering a culture of accountability, learning and continuous improvement. Sound understanding of safeguarding, health & safety, and regulatory compliance, with the confidence to provide assurance across diverse services, including food provision and volunteer-involved activity. Highly developed partnership and influencing skills, able to build credibility with commissioners, funders, residents, corporate partners and senior stakeholders in a high-profile environment. Strong financial and analytical skills, including budget management, monitoring performance data, and producing clear, compelling reports that demonstrate impact to funders, boards and supporters. Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Feb 03, 2026
Full time
About the role Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing-related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation. Key responsibilities Strategic Leadership and Service Development Lead delivery of The Passage s 3-year strategy as it relates to Community Services, ensuring services are preventative, trauma-informed, and outcomes-focused. Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required. Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster s homelessness strategy and wider system reform. The post holder will be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working. Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services. Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system-wide responses. Safeguarding, Risk and Community Impact Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services. Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services. Lead locality management across services, including proactive management of anti-social behaviour (ASB) and community impact in a dense residential environment. Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage s values and legal responsibilities. Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage s reputation. Operational Leadership and People Management Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement. Recruit, develop and retain high-performing teams, ensuring robust supervision, appraisal and development planning. Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes. Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements. Champion co-production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager. Primary Services and Resource Centre Operations Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre. Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements. Work closely with Fundraising to support corporate volunteering and Kitchen Takeover initiatives, ensuring safe, high-quality delivery that enhances supporter engagement while protecting service users and staff. Balance operational integrity, safeguarding and service quality with supporter and volunteer experience. Financial Management and Funding Stewardship Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising. Oversee multiple funding streams, including large trusts, grant-giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements. Support managers to understand and deliver against budgetary and income-related targets. Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities. Monitoring, Evaluation and Impact Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice. Analyse service data (e.g. In-Form) to identify trends, risks and opportunities for improvement. Produce high-quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change. Work with Fundraising to showcase frontline work through supporter communications, social media and events. External Relations and Partnerships Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector. Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events. Represent The Passage in multi-agency forums, contributing to system-wide solutions and best practice. Organisational Leadership Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture. Provide reports to, and attend, Board and Committee meetings as required. Deputise for the Director of Housing & Services when appropriate. Role-model The Passage s values and commitment to dignity, respect and excellence. Work flexibly in line with organisational needs. Desired experience Experience Senior leadership experience within homelessness, housing-related support, social care, or a closely aligned sector, with responsibility for multiple frontline services and managers. Proven experience leading preventative or rapid-response services, such as homelessness prevention, assessment services, outreach, crisis response or equivalent, including partnership working with local authorities. Demonstrable experience of safeguarding leadership, including acting as a designated or senior safeguarding lead and managing complex risk, incident response and escalation. Experience of managing services in complex localities, including community impact, ASB, neighbour relations and working alongside security provision or comparable risk-managed environments. Experience of managing multiple funding streams, including trusts, grants, and/or commissioned services, with responsibility for compliance, reporting and supporting income generation. Knowledge and Skills Strong strategic and operational leadership skills, with the ability to translate organisational strategy into effective, high-quality service delivery and measurable outcomes. Excellent people management capability, including coaching senior managers, handling performance, and fostering a culture of accountability, learning and continuous improvement. Sound understanding of safeguarding, health & safety, and regulatory compliance, with the confidence to provide assurance across diverse services, including food provision and volunteer-involved activity. Highly developed partnership and influencing skills, able to build credibility with commissioners, funders, residents, corporate partners and senior stakeholders in a high-profile environment. Strong financial and analytical skills, including budget management, monitoring performance data, and producing clear, compelling reports that demonstrate impact to funders, boards and supporters. Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Feb 03, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
We are a small practice service c.5,200 patients located in the area of Airedale, Castleford. Our clinical team currently consists of 5 GPS, an in-house Clinical Pharmacist, an experienced Advanced Nurse Practitioner, a lead Nurse, two experienced Practice Nurses, one Nurse Associate and a Health Care Support Assistants. The nursing team are highly qualified and provide general and specialist nursing services supported by a friendly and efficient administrative and management team. We are part of a forward thinking and well-functioning Primary Care Network, Wakefield North PCN who provide a great visiting service and Enhanced Care Team as well as excellent access to Sonographers, Mental Health Practitioners and Pharmacist. In addition to this our organisation has a full infrastructure of support for the practice including finance, people and culture, nursing and quality, digital, IT and performance. Main duties of the job The role will work as part of a wider clinical team responsible for the provision of medical services to the practice population, delivering excellent standard of clinical care whilst complying with the contract requirements working closely with the PCN. The postholders will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice working with the organisation's Medical Director and maintaining a positive collaborative working relationship with follow GPs and the multidisciplinary team. We would expect our salaried GPs to be an integral part of our practice leading by example with high quality practice as well as being business-minded with a deep commitment to our practice ethos. You will be a GP with full GMC Registration with a licence to practise and entry on the GP Register and you will be included on a Medical Performers List (or eligible). We are looking for excellent patient centred clinicians with a proven ability to handle a busy and varied primary care caseload and respond flexibly to workload fluctuations For informal discussions about the role with either Dr Linda Harris, CEO or Dr Arasu Kuppaswamy, interim Medical Director please contact Mel Armitage via About us BE THE DIFFERENCE IN HEALTHCARE Join our team We're looking for passionate individuals to join our diverse and innovative team. Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you! Access to NHS Pension Annual leave on your Birthday Refer a friend scheme Training and Development opportunities Flexible Working Access to Employee Assistance and Health and Wellbeing programmes Up to 33 days annual leave We have an ambition to become a truly lived experience inclusive employer, changing how we approach staff experience and value personal stories our colleagues bring with them. We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds. Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners. Job responsibilities Clinical Responsibilities: To provide a comprehensive range of clinical duties at Tieve Tara Medical Centre within the Spectrum Community Healthcare CIC. To undertake surgery consultations, home visits where necessary, and telephone queries from patients and health care professionals. Making professional, autonomous decisions in relation to presenting problems, whether self referred or referred from other health care workers within the organisation To undertake on call duties as part of the Surgery on call rota, where agreed. This may include requesting that patients present at the surgery, telephone consultations, electronic consultations (PATCHS), home visits and triage. Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate Work with patients in order to support compliance with and adherence to prescribed treatments. Provide information and advice on prescribed or over the counter medication on medication regimens, side effects and interactions Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self care. Support and manage health needs of patients presenting for family planning or sexual health consultations Assess, identify and refer patients presenting with mental health needs in accordance with national and local guidelines. Assessing the health care needs of patients with undifferentiated and undiagnosed problems Screening patients for disease risk factors and early signs of illness In consultation with patients and in line with current practice disease management protocols, developing care plans for health Recording clear and contemporaneous consultation notes to agreed standards. Compiling and issuing computer generated acute and repeat prescriptions (avoiding hand written prescriptions whenever possible). Person Specification A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003 Not subject to suspension under section 41A of the Medical Act 1983 Qualified General Practitioner (completed certificate of Completion of Training - CCT) Currently on a CCG performers list and not suspended from that list or from the medical register DBS clearance Have had an annual NHS appraisal Knowledge of NHS Have an understanding of the needs of the vulnerable groups of patients that are registered Recent experience of working in general practice in the UK Commitment to and experience of working as part of a multi-disciplinary and skill mixed team environment Evidence of further postgraduate educational activities in relevant fields MRCGP DCH DRCOG RCGP Substance Misuse Certificate Level 1 or 2 F2 supervisor training/teaching diploma (this is essential for HDS) DFSRFH & Competence in Coil insertion Evidence of CPD activities Minor surgery skills Understanding/knowledge of: Quality & Outcomes Framework, QOF, Choose & Book, Practice Based Commissioning, Capacity & Access management Experience of supporting service change Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 03, 2026
Full time
We are a small practice service c.5,200 patients located in the area of Airedale, Castleford. Our clinical team currently consists of 5 GPS, an in-house Clinical Pharmacist, an experienced Advanced Nurse Practitioner, a lead Nurse, two experienced Practice Nurses, one Nurse Associate and a Health Care Support Assistants. The nursing team are highly qualified and provide general and specialist nursing services supported by a friendly and efficient administrative and management team. We are part of a forward thinking and well-functioning Primary Care Network, Wakefield North PCN who provide a great visiting service and Enhanced Care Team as well as excellent access to Sonographers, Mental Health Practitioners and Pharmacist. In addition to this our organisation has a full infrastructure of support for the practice including finance, people and culture, nursing and quality, digital, IT and performance. Main duties of the job The role will work as part of a wider clinical team responsible for the provision of medical services to the practice population, delivering excellent standard of clinical care whilst complying with the contract requirements working closely with the PCN. The postholders will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice working with the organisation's Medical Director and maintaining a positive collaborative working relationship with follow GPs and the multidisciplinary team. We would expect our salaried GPs to be an integral part of our practice leading by example with high quality practice as well as being business-minded with a deep commitment to our practice ethos. You will be a GP with full GMC Registration with a licence to practise and entry on the GP Register and you will be included on a Medical Performers List (or eligible). We are looking for excellent patient centred clinicians with a proven ability to handle a busy and varied primary care caseload and respond flexibly to workload fluctuations For informal discussions about the role with either Dr Linda Harris, CEO or Dr Arasu Kuppaswamy, interim Medical Director please contact Mel Armitage via About us BE THE DIFFERENCE IN HEALTHCARE Join our team We're looking for passionate individuals to join our diverse and innovative team. Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you! Access to NHS Pension Annual leave on your Birthday Refer a friend scheme Training and Development opportunities Flexible Working Access to Employee Assistance and Health and Wellbeing programmes Up to 33 days annual leave We have an ambition to become a truly lived experience inclusive employer, changing how we approach staff experience and value personal stories our colleagues bring with them. We welcome applications from everyone, including applicants with lived experience, those who belong to LGBTQIA+ Community and are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and Asexual, people with a disability, neurodivergent applicants and people from Black, Asian and Minority Ethnic (BAME) backgrounds. Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners. Job responsibilities Clinical Responsibilities: To provide a comprehensive range of clinical duties at Tieve Tara Medical Centre within the Spectrum Community Healthcare CIC. To undertake surgery consultations, home visits where necessary, and telephone queries from patients and health care professionals. Making professional, autonomous decisions in relation to presenting problems, whether self referred or referred from other health care workers within the organisation To undertake on call duties as part of the Surgery on call rota, where agreed. This may include requesting that patients present at the surgery, telephone consultations, electronic consultations (PATCHS), home visits and triage. Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate Work with patients in order to support compliance with and adherence to prescribed treatments. Provide information and advice on prescribed or over the counter medication on medication regimens, side effects and interactions Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self care. Support and manage health needs of patients presenting for family planning or sexual health consultations Assess, identify and refer patients presenting with mental health needs in accordance with national and local guidelines. Assessing the health care needs of patients with undifferentiated and undiagnosed problems Screening patients for disease risk factors and early signs of illness In consultation with patients and in line with current practice disease management protocols, developing care plans for health Recording clear and contemporaneous consultation notes to agreed standards. Compiling and issuing computer generated acute and repeat prescriptions (avoiding hand written prescriptions whenever possible). Person Specification A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003 Not subject to suspension under section 41A of the Medical Act 1983 Qualified General Practitioner (completed certificate of Completion of Training - CCT) Currently on a CCG performers list and not suspended from that list or from the medical register DBS clearance Have had an annual NHS appraisal Knowledge of NHS Have an understanding of the needs of the vulnerable groups of patients that are registered Recent experience of working in general practice in the UK Commitment to and experience of working as part of a multi-disciplinary and skill mixed team environment Evidence of further postgraduate educational activities in relevant fields MRCGP DCH DRCOG RCGP Substance Misuse Certificate Level 1 or 2 F2 supervisor training/teaching diploma (this is essential for HDS) DFSRFH & Competence in Coil insertion Evidence of CPD activities Minor surgery skills Understanding/knowledge of: Quality & Outcomes Framework, QOF, Choose & Book, Practice Based Commissioning, Capacity & Access management Experience of supporting service change Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Zachary Daniels Recruitment
Astwood Bank, Worcestershire
Finance Business Partner Redditch (Hybrid, 1/2 days remote), with occasional travel 70,000 - 75,000 plus car, 10%+ bonus, excellent benefits Multi-Site Retail and e-commerce Interim / Interim-to-perm / Perm Opportunity An exciting opportunity has arisen for a Finance Business Partner to join the wholesale division of a national retail & consumer business. With a significant multi-site footprint and an ambitious growth strategy, the business continues to evolve its operations and drive efficiencies across supply chain, logistics, and wholesale distribution channels. This is a great role for a commercially minded accountant who enjoys working closely with operational teams and wants to contribute directly to performance improvement and strategic growth in a fast-moving, volume-driven environment. What you'll be doing: Partner with wholesale and supply chain teams to analyse performance, challenge assumptions, and drive operational improvements Deliver meaningful financial insight on cost-to-serve, margin, and route profitability Support forecasting, budgeting, and planning processes across the wholesale function Lead financial analysis around pricing strategy, logistics, and stock efficiency Build strong relationships with non-finance stakeholders to support decision-making Identify opportunities to improve processes, visibility, and reporting within the wholesale model What we're looking for: Qualified accountant (CIMA, ACCA, ACA) with strong commercial finance experience Background in wholesale, logistics, FMCG, or other high-volume, margin-sensitive sectors Strong communication skills with the ability to influence operational leaders Analytical mindset with a focus on cost control, performance, and process improvement Advanced Excel and solid financial modelling capability Comfortable in a fast-paced, hands-on environment with cross-functional exposure What's on offer: Hybrid working (typically 2-3 days per week in the Stoke office) A role with real visibility across a national operation and key business unit Collaborative, high-performance finance culture with progression potential Competitive package: 70,000 - 75,000 base salary + car + bonus + benefits If you're looking to step into a value-adding business partner role where you'll work closely with wholesale and supply chain leaders, this could be the opportunity you've been waiting for. Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35150
Feb 03, 2026
Full time
Finance Business Partner Redditch (Hybrid, 1/2 days remote), with occasional travel 70,000 - 75,000 plus car, 10%+ bonus, excellent benefits Multi-Site Retail and e-commerce Interim / Interim-to-perm / Perm Opportunity An exciting opportunity has arisen for a Finance Business Partner to join the wholesale division of a national retail & consumer business. With a significant multi-site footprint and an ambitious growth strategy, the business continues to evolve its operations and drive efficiencies across supply chain, logistics, and wholesale distribution channels. This is a great role for a commercially minded accountant who enjoys working closely with operational teams and wants to contribute directly to performance improvement and strategic growth in a fast-moving, volume-driven environment. What you'll be doing: Partner with wholesale and supply chain teams to analyse performance, challenge assumptions, and drive operational improvements Deliver meaningful financial insight on cost-to-serve, margin, and route profitability Support forecasting, budgeting, and planning processes across the wholesale function Lead financial analysis around pricing strategy, logistics, and stock efficiency Build strong relationships with non-finance stakeholders to support decision-making Identify opportunities to improve processes, visibility, and reporting within the wholesale model What we're looking for: Qualified accountant (CIMA, ACCA, ACA) with strong commercial finance experience Background in wholesale, logistics, FMCG, or other high-volume, margin-sensitive sectors Strong communication skills with the ability to influence operational leaders Analytical mindset with a focus on cost control, performance, and process improvement Advanced Excel and solid financial modelling capability Comfortable in a fast-paced, hands-on environment with cross-functional exposure What's on offer: Hybrid working (typically 2-3 days per week in the Stoke office) A role with real visibility across a national operation and key business unit Collaborative, high-performance finance culture with progression potential Competitive package: 70,000 - 75,000 base salary + car + bonus + benefits If you're looking to step into a value-adding business partner role where you'll work closely with wholesale and supply chain leaders, this could be the opportunity you've been waiting for. Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35150
KEY ACCOUNTABILITIES Finance Manage financial bookkeeping (Xero, Sage, or equivalent), including credit control, and oversee charity income and expenditure in line with funding requirements and Charity Commission regulations. Act as the day-to-day liaison with accountants. Assist the executive team with budget management, helping to set priorities that meet funder or partner specifications. Prepare monthly financial monitoring reports for the trustee board and complete grant reconciliations in line with funder requirements. Systems & procedures Develop and maintain processes that assist business objectives, ensure compliance, and uphold quality standards. Monitor daily operations, addressing potential issues proactively. Undertake general financial and HR administration, including ordering, invoicing, DBS checks, staff inductions, personnel filing, and systems to support budget monitoring and audits. Support the efficient management of office and operational procedures, promoting best practice and maximising efficiency. Stakeholder & suppliers Consider the needs of internal and external stakeholders and incorporate them into strategic planning. Manage contractual relationships with suppliers as required. Data Control & Management: Develop and maintain accurate, up-to-date data and information in line with partnership systems and procedures. Act as the organisation s Data Controller, ensuring compliance with the Data Protection Act. Health & Safety To act as the organisation s Health & Safety lead, to ensure compliance in accordance with HSE and to provide information to the exec team and the trustees. Administrative To provide personal assistance to the Head of Operations, when necessary To undertake the minute secretary role for Think Active CSW meetings, ensuring efficient organisation and dissemination of information. Miscellaneous Generating income or raising funds. Travel to venues to meet the needs of the organisation Assist in the identification and undertaking of the postholder's own training and development requirements in accordance with the appropriate organisation's "confident, capable, inspirational people plan" To undertake such duties and responsibilities of an equivalent nature, as may be determined by the Chief Executive or Executive team from time to time, in conjunction with the post holder. Person Specification CORE VALUES Team player with a supportive, flexible, and professional approach. Demonstrates kindness, consideration, appreciation, and tolerance, expecting the same in return. Strong work ethic with resilience and willingness to go above and beyond. Respects confidentiality and can reflect on personal performance to drive improvement. SKILLS & EXPERIENCE Essential Knowledge: Strong understanding of operations management, systems, and processes. Knowledge of financial procedures, reporting, and budget management. Experience with databases, project management, and IT systems. Awareness of safeguarding, health, community, and legislation. Knowledge of performance measurement, reporting, and current funding streams in the sport and physical activity sector. Skills & Abilities: Excellent communication and interpersonal skills; able to lead, motivate, persuade, negotiate, and influence at all levels. Strategic, critical thinking, and decision-making skills. Ability to work under pressure while maintaining high standards. IT literate, including ability to use Excel or willingness to adapt and learn new systems, with an understanding of how technology enhances planning, evaluation, and communications. Proven project management experience. Experience : Measuring organisational performance to deliver strategic objectives. Developing and improving internal and external systems, processes, and communications. Strategic planning, implementation, review, and adaptation. Managing teams, including setting objectives and reviewing performance. Building and maintaining partnerships across voluntary, public, and private sectors. Managing budgets (£100k £300k) and preparing financial reports. Generating income, preparing funding bids, and securing resources. Desirable: Experience supporting volunteers, leaders, and professional workforces in sport, physical activity, or health contexts Project Management qualification Additional finance and budget-setting experience B EHAVIOURAL TRAITS Innovative, forward-thinking, developmental, and solution-focused Passionate, inspirational, and motivational with a positive, can-do attitude TECHNICAL AND PRACTICAL REQUIREMENTS Willingness to work occasional evenings/weekends. Ability to travel across Coventry, Solihull and Warwickshire. This post is exempt from the Rehabilitation of Offenders Act 1974; appointment is subject to a satisfactory DBS check. Think Active s main headquarters are in Leamington Spa, with work also taking place across Coventry, Solihull, and Warwickshire. We operate a blended working model that includes home working, office attendance, and travel to meetings as required. The post holder will be expected to work flexibly to meet the organisation's needs.
Feb 03, 2026
Full time
KEY ACCOUNTABILITIES Finance Manage financial bookkeeping (Xero, Sage, or equivalent), including credit control, and oversee charity income and expenditure in line with funding requirements and Charity Commission regulations. Act as the day-to-day liaison with accountants. Assist the executive team with budget management, helping to set priorities that meet funder or partner specifications. Prepare monthly financial monitoring reports for the trustee board and complete grant reconciliations in line with funder requirements. Systems & procedures Develop and maintain processes that assist business objectives, ensure compliance, and uphold quality standards. Monitor daily operations, addressing potential issues proactively. Undertake general financial and HR administration, including ordering, invoicing, DBS checks, staff inductions, personnel filing, and systems to support budget monitoring and audits. Support the efficient management of office and operational procedures, promoting best practice and maximising efficiency. Stakeholder & suppliers Consider the needs of internal and external stakeholders and incorporate them into strategic planning. Manage contractual relationships with suppliers as required. Data Control & Management: Develop and maintain accurate, up-to-date data and information in line with partnership systems and procedures. Act as the organisation s Data Controller, ensuring compliance with the Data Protection Act. Health & Safety To act as the organisation s Health & Safety lead, to ensure compliance in accordance with HSE and to provide information to the exec team and the trustees. Administrative To provide personal assistance to the Head of Operations, when necessary To undertake the minute secretary role for Think Active CSW meetings, ensuring efficient organisation and dissemination of information. Miscellaneous Generating income or raising funds. Travel to venues to meet the needs of the organisation Assist in the identification and undertaking of the postholder's own training and development requirements in accordance with the appropriate organisation's "confident, capable, inspirational people plan" To undertake such duties and responsibilities of an equivalent nature, as may be determined by the Chief Executive or Executive team from time to time, in conjunction with the post holder. Person Specification CORE VALUES Team player with a supportive, flexible, and professional approach. Demonstrates kindness, consideration, appreciation, and tolerance, expecting the same in return. Strong work ethic with resilience and willingness to go above and beyond. Respects confidentiality and can reflect on personal performance to drive improvement. SKILLS & EXPERIENCE Essential Knowledge: Strong understanding of operations management, systems, and processes. Knowledge of financial procedures, reporting, and budget management. Experience with databases, project management, and IT systems. Awareness of safeguarding, health, community, and legislation. Knowledge of performance measurement, reporting, and current funding streams in the sport and physical activity sector. Skills & Abilities: Excellent communication and interpersonal skills; able to lead, motivate, persuade, negotiate, and influence at all levels. Strategic, critical thinking, and decision-making skills. Ability to work under pressure while maintaining high standards. IT literate, including ability to use Excel or willingness to adapt and learn new systems, with an understanding of how technology enhances planning, evaluation, and communications. Proven project management experience. Experience : Measuring organisational performance to deliver strategic objectives. Developing and improving internal and external systems, processes, and communications. Strategic planning, implementation, review, and adaptation. Managing teams, including setting objectives and reviewing performance. Building and maintaining partnerships across voluntary, public, and private sectors. Managing budgets (£100k £300k) and preparing financial reports. Generating income, preparing funding bids, and securing resources. Desirable: Experience supporting volunteers, leaders, and professional workforces in sport, physical activity, or health contexts Project Management qualification Additional finance and budget-setting experience B EHAVIOURAL TRAITS Innovative, forward-thinking, developmental, and solution-focused Passionate, inspirational, and motivational with a positive, can-do attitude TECHNICAL AND PRACTICAL REQUIREMENTS Willingness to work occasional evenings/weekends. Ability to travel across Coventry, Solihull and Warwickshire. This post is exempt from the Rehabilitation of Offenders Act 1974; appointment is subject to a satisfactory DBS check. Think Active s main headquarters are in Leamington Spa, with work also taking place across Coventry, Solihull, and Warwickshire. We operate a blended working model that includes home working, office attendance, and travel to meetings as required. The post holder will be expected to work flexibly to meet the organisation's needs.
Senior Bid & Commercial Manager Job Description and Person Specification Reports To: Director of Sales & Strategy - Defence Department: Defence Line Management Responsibility Yes - Contract Management function Hours of work Full-Time Background Analox is a well established global leader in the research, development and manufacturing of complex gas sensing products and systems. Our equipment is used across a diverse range of markets and applications such as submarines, space, beverage and deep sea diving. We have 116 people across our two sites in North Yorkshire, UK and California, USA, and are currently pursuing expansion plans into France. Analox is known for its positive and supportive work environment that values teamwork, innovation, and collaboration. We are a world leading provider of gas monitoring solutions, providing employees with an opportunity to work on cutting edge technology in ever-changing environments and make an impact in growing industries. We truly believe that our people are what makes Analox great. We invest heavily in employee training and development and provide opportunities for career advancement, helping team members to excel and thrive in their chosen path. Analox has a diverse and talented team of employees who work together to drive success, providing a dynamic and collaborative work environment, if you would like to be a part of this please look at our current vacancies below. Overall Purpose of the Role This is a senior, high-impact role combining strategic bid leadership, contract negotiation, and commercial management in a regulated, defence-focused environment. You will own the end-to-end bid lifecycle for major opportunities - from qualification to submission - while also supporting contractual negotiations, risk analysis, and customer engagement. You will work closely with senior stakeholders, engineering, legal, finance, and programme delivery teams to ensure commercial success and compliance. Main Responsibilities Bid Management Lead and coordinate the development of complex, high-value bids (e.g. MoD, NATO, defence primes). Leading a bid team to deliver cost effective winning bids, to achieve a 75% win rate. Define winning bid strategies in collaboration with cross-functional stakeholders. Produce and oversee the development of high-quality, compliant, and compelling bid documentation, for on time submission. Run gate reviews (e.g. bid/no-bid, solution, pricing, red team). Ensure adherence to bid governance frameworks. Maintain and develop a bid library for reusable content and continuous improvement. Commercial & Contract Management Support or lead negotiation of customer contracts (including terms & conditions, pricing, SLAs). Manage contractual risks and obligations across the lifecycle of customer projects. Advise internal stakeholders on commercial issues, including compliance with DEFCONs, ITAR, DSPCR, etc. Ensure flow-down of contractual requirements to subcontractors and suppliers. Responsible for Contract Review and Contract compliance in collaboration with internal cross functional teams. Stakeholder Engagement & Strategy Build strong relationships with senior internal stakeholders, Defence clients and strategic partners. identifying opportunities that align to Analox's strategic direction and capabilities. Work with internal stakeholders to prepare the organisation for the compliant delivery of Contracts. Act as a key interface between the business and customer commercial/procurement functions. Provide commercial input into strategic decision making, pricing, and programme execution. Lead input to the Defence Business Unit's pipeline, forecasts and revenue targets. Analyse win/loss outcomes and provide insights to improve future bid performance. Governance & Continuous Improvement Champion continuous improvement in bid and commercial processes. Support the development of standard templates, playbooks, and best practices. Line management responsibility for the Contract Management team, mentor and develop junior bid or commercial staff as the function scales. General Responsibilities: To support other company departments as and when required to enable the company to achieve its objectives. Personal training and development to complement Analox's objectives. Maintaining awareness of the company Quality, Health and Safety and Environmental policies and procedures. Understand the importance of the customer in everything we do and carry out all duties in this role in line with Analox Customer Service Policy. An ongoing personal commitment to continuous performance improvement and personal development is required of all Analox employees to enable the company to achieve its mission and to continue to build on its tradition of excellence. All candidates must be able to obtain a Security Clearance. The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. All staff are expected to actively participate in annual reviews and set objectives/goals in conjunction with their manager. Performance will be monitored against set objectives/goals. EHS Health and Safety Proactively promote a culture of safety by taking ownership and encouraging others to do the same. Lead by example by consistently adhering to and championing safety practices and policies. Support 5S initiatives and maintain high housekeeping standards. Participate in safety audits, incident investigations, and root cause analyses as needed to ensure a safe and organized work environment. Equality and Diversity Analox is committed to an Equal Opportunities Policy which affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All staff are required to observe this policy in their behaviour to other employees and service users. Values Analox Values: Teamwork, Commitment to Excellence, Customer Focus, Pride, Integrity, and Boldness, are at the heart of everything we do, guiding how we work together, innovate, and serve our customers. Person Specification Job Title Person Specification Specify detailed requirements for each criteria under 'Essential' or 'Desirable' as appropriate. Please specify how criteria will be identified (I = Interview, A = Application and R = Reference Asmt= Assessment). If you have a disability and have any special requirements that impact on your ability to meet any of the essential criteria please contact a member of the HR team. Education/ Knowledge and Qualifications Bachelors Degree (or equivalent) in a relevant field such as; Business, Law/ Commercial Law, Engineering, Procurement/ Supply chain management, Project Management. Familiarity with Salesforce or other CRM/tender tracking tools. Understanding of gas detection or submarine life-support systems (advantageous but not essential). Association of Proposal Management Professionals (APMP) Practitioner / Professional Certification. APMP Certification - A Skills, & Abilities Exceptional project management skills with the ability to manage multiple deadlines. Excellent written and verbal communication skills, including technical and persuasive writing. Strong understanding of government/defence procurement (e.g. DEFCONs, ITAR, SSRO, DSPCR). Excellent commercial awareness, risk management capability and attention to detail. Strong stakeholder engagement and influencing skills, including experience working with MoD or major defence primes. Familiarity with contract law and legal frameworks. Evidence of managing multiple bids to different deadlines (A). Strong attention to detail and compliance (no disqualified bids due to admin errors). (I) Experience reviewing, negotiating, or managing contracts - ideally MOD/DEFCONs, ITAR, or export-controlled contracts. (A) Understands risk , liability , payment terms , and SLAs in a contract context. (I, R) Can flag and manage contractual obligations post-award . (I) Minimum 5+ years' experience in bid management , contract negotiation , or commercial roles within a defence, aerospace, or complex engineering environment. Proven experience leading end-to-end bids for projects >£1M. Experience with international defence tenders (e.g. NATO, foreign MODs). Experience with cost models, pricing strategy, and financial analysis. Has led or significantly contributed to end-to-end tender processes (e.g. MOD, international defence organisations, large B2B tenders). (A) Experience with public sector procurement (e.g. Defence Contract Online, Find a Tender, NATO, or equivalent). (A) Familiarity with bid lifecycle stages : Bid/No-Bid, strategy, compliance, writing, submission, clarification, and debrief. (I, R?) International experience - Y/N (A) Personal Attributes Strategic thinker with a proactive, hands on approach. Strong attention to detail with the ability to manage competing priorities. . click apply for full job details
Feb 03, 2026
Full time
Senior Bid & Commercial Manager Job Description and Person Specification Reports To: Director of Sales & Strategy - Defence Department: Defence Line Management Responsibility Yes - Contract Management function Hours of work Full-Time Background Analox is a well established global leader in the research, development and manufacturing of complex gas sensing products and systems. Our equipment is used across a diverse range of markets and applications such as submarines, space, beverage and deep sea diving. We have 116 people across our two sites in North Yorkshire, UK and California, USA, and are currently pursuing expansion plans into France. Analox is known for its positive and supportive work environment that values teamwork, innovation, and collaboration. We are a world leading provider of gas monitoring solutions, providing employees with an opportunity to work on cutting edge technology in ever-changing environments and make an impact in growing industries. We truly believe that our people are what makes Analox great. We invest heavily in employee training and development and provide opportunities for career advancement, helping team members to excel and thrive in their chosen path. Analox has a diverse and talented team of employees who work together to drive success, providing a dynamic and collaborative work environment, if you would like to be a part of this please look at our current vacancies below. Overall Purpose of the Role This is a senior, high-impact role combining strategic bid leadership, contract negotiation, and commercial management in a regulated, defence-focused environment. You will own the end-to-end bid lifecycle for major opportunities - from qualification to submission - while also supporting contractual negotiations, risk analysis, and customer engagement. You will work closely with senior stakeholders, engineering, legal, finance, and programme delivery teams to ensure commercial success and compliance. Main Responsibilities Bid Management Lead and coordinate the development of complex, high-value bids (e.g. MoD, NATO, defence primes). Leading a bid team to deliver cost effective winning bids, to achieve a 75% win rate. Define winning bid strategies in collaboration with cross-functional stakeholders. Produce and oversee the development of high-quality, compliant, and compelling bid documentation, for on time submission. Run gate reviews (e.g. bid/no-bid, solution, pricing, red team). Ensure adherence to bid governance frameworks. Maintain and develop a bid library for reusable content and continuous improvement. Commercial & Contract Management Support or lead negotiation of customer contracts (including terms & conditions, pricing, SLAs). Manage contractual risks and obligations across the lifecycle of customer projects. Advise internal stakeholders on commercial issues, including compliance with DEFCONs, ITAR, DSPCR, etc. Ensure flow-down of contractual requirements to subcontractors and suppliers. Responsible for Contract Review and Contract compliance in collaboration with internal cross functional teams. Stakeholder Engagement & Strategy Build strong relationships with senior internal stakeholders, Defence clients and strategic partners. identifying opportunities that align to Analox's strategic direction and capabilities. Work with internal stakeholders to prepare the organisation for the compliant delivery of Contracts. Act as a key interface between the business and customer commercial/procurement functions. Provide commercial input into strategic decision making, pricing, and programme execution. Lead input to the Defence Business Unit's pipeline, forecasts and revenue targets. Analyse win/loss outcomes and provide insights to improve future bid performance. Governance & Continuous Improvement Champion continuous improvement in bid and commercial processes. Support the development of standard templates, playbooks, and best practices. Line management responsibility for the Contract Management team, mentor and develop junior bid or commercial staff as the function scales. General Responsibilities: To support other company departments as and when required to enable the company to achieve its objectives. Personal training and development to complement Analox's objectives. Maintaining awareness of the company Quality, Health and Safety and Environmental policies and procedures. Understand the importance of the customer in everything we do and carry out all duties in this role in line with Analox Customer Service Policy. An ongoing personal commitment to continuous performance improvement and personal development is required of all Analox employees to enable the company to achieve its mission and to continue to build on its tradition of excellence. All candidates must be able to obtain a Security Clearance. The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. All staff are expected to actively participate in annual reviews and set objectives/goals in conjunction with their manager. Performance will be monitored against set objectives/goals. EHS Health and Safety Proactively promote a culture of safety by taking ownership and encouraging others to do the same. Lead by example by consistently adhering to and championing safety practices and policies. Support 5S initiatives and maintain high housekeeping standards. Participate in safety audits, incident investigations, and root cause analyses as needed to ensure a safe and organized work environment. Equality and Diversity Analox is committed to an Equal Opportunities Policy which affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All staff are required to observe this policy in their behaviour to other employees and service users. Values Analox Values: Teamwork, Commitment to Excellence, Customer Focus, Pride, Integrity, and Boldness, are at the heart of everything we do, guiding how we work together, innovate, and serve our customers. Person Specification Job Title Person Specification Specify detailed requirements for each criteria under 'Essential' or 'Desirable' as appropriate. Please specify how criteria will be identified (I = Interview, A = Application and R = Reference Asmt= Assessment). If you have a disability and have any special requirements that impact on your ability to meet any of the essential criteria please contact a member of the HR team. Education/ Knowledge and Qualifications Bachelors Degree (or equivalent) in a relevant field such as; Business, Law/ Commercial Law, Engineering, Procurement/ Supply chain management, Project Management. Familiarity with Salesforce or other CRM/tender tracking tools. Understanding of gas detection or submarine life-support systems (advantageous but not essential). Association of Proposal Management Professionals (APMP) Practitioner / Professional Certification. APMP Certification - A Skills, & Abilities Exceptional project management skills with the ability to manage multiple deadlines. Excellent written and verbal communication skills, including technical and persuasive writing. Strong understanding of government/defence procurement (e.g. DEFCONs, ITAR, SSRO, DSPCR). Excellent commercial awareness, risk management capability and attention to detail. Strong stakeholder engagement and influencing skills, including experience working with MoD or major defence primes. Familiarity with contract law and legal frameworks. Evidence of managing multiple bids to different deadlines (A). Strong attention to detail and compliance (no disqualified bids due to admin errors). (I) Experience reviewing, negotiating, or managing contracts - ideally MOD/DEFCONs, ITAR, or export-controlled contracts. (A) Understands risk , liability , payment terms , and SLAs in a contract context. (I, R) Can flag and manage contractual obligations post-award . (I) Minimum 5+ years' experience in bid management , contract negotiation , or commercial roles within a defence, aerospace, or complex engineering environment. Proven experience leading end-to-end bids for projects >£1M. Experience with international defence tenders (e.g. NATO, foreign MODs). Experience with cost models, pricing strategy, and financial analysis. Has led or significantly contributed to end-to-end tender processes (e.g. MOD, international defence organisations, large B2B tenders). (A) Experience with public sector procurement (e.g. Defence Contract Online, Find a Tender, NATO, or equivalent). (A) Familiarity with bid lifecycle stages : Bid/No-Bid, strategy, compliance, writing, submission, clarification, and debrief. (I, R?) International experience - Y/N (A) Personal Attributes Strategic thinker with a proactive, hands on approach. Strong attention to detail with the ability to manage competing priorities. . click apply for full job details
What if your expertise in cash management, forecasting, and banking relationships could be the driving force behind one of the UK's largest charities maintaining the financial stability needed to end the devastation caused by dementia? As Treasury Manager at Alzheimer's Society, you'll ensure we can confidently meet our commitments to people affected by dementia by managing our cash flow, income streams, and reserves effectively. About the opportunity As Treasury Manager within our Finance & Assurance directorate, you'll own our Treasury and Accounts Receivable functions, playing a vital role in our financial sustainability. You'll monitor our cash position, forecast cash flow across diverse income streams from online fundraising platforms to direct donations and community collections, and manage banking relationships to ensure we optimise our working capital and invest our reserves wisely. This isn't a back-office role. You'll be a highly visible partner to budget holders and business partners across the organisation, providing the treasury insights that enable confident financial planning and investment. You'll ensure we have the liquidity needed to support our work as income flows in from our incredible fundraisers, navigating the complexities of restricted and unrestricted funds to safeguard every pound raised and maximise our impact. Using data and metrics as your tools, you'll drive performance improvements while supporting the development of our Accounts Assistants team. Your ability to balance rigorous treasury controls with collaborative partnership will be essential to success in this role. This role will focus approximately 80% on Treasury and 20% on Accounts Receivable. About you: You're an experienced treasury professional who enjoys using forecasting and data to provide strategic financial insights. You excel at optimising cash positions and working capital, and you can translate complex treasury information into clear, practical guidance for budget holders and business partners. You bring fresh thinking to treasury challenges and understand that strong cash management enables organisations to achieve their goals. You'll have: Proven treasury or cash management experience in a medium to large organisation, including cash flow forecasting, cash positioning, and banking relationship management. Effective forecasting and analytical skills with the ability to model scenarios and provide strategic cash insights to support decision-making. Experience managing banking relationships, optimising cash deployment, and working with multiple bank accounts and treasury systems. Track record in managing end-to-end accounts receivable processes, including invoice generation, reconciliation, and collections. Ability to develop and motivate teams using a high challenge, high support approach, particularly those undertaking professional development. Good communication and influencing skills, with proven ability to build effective relationships with stakeholders and colleagues across departments. Proficiency in MS Office, particularly Excel, with strong ability to analyse, interpret and present financial data effectively. Understanding of financial accounting systems and how they integrate with treasury operations; charity sector experience is beneficial but not essential. What you'll focus on: Managing treasury operations including monitoring daily cash position, forecasting cash flow, and optimising cash deployment across the organisation. Owning banking relationships, negotiating terms with financial institutions, and ensuring efficient payment and receipting processes. Producing cash flow forecasts and treasury reports that inform executive decision-making and enable strategic investment planning. Managing end-to-end accounts receivable processes from invoice generation and account reconciliation to debt recovery and customer service. Driving performance through data by owning and reporting on key treasury and AR metrics, using insights to deliver continuous improvement. Leading and developing the Accounts Assistants team, creating a culture of high challenge, high support, and professional growth. Strengthening controls by proactively identifying treasury risks, process inefficiencies, and implementing effective solutions. Working collaboratively across directorates to improve financial practice and ensure robust, efficient operations. Are you ready to bring strategic treasury expertise to a mission-driven organisation? Can you combine technical cash management precision with collaborative energy to ensure our financial operations enable us to focus on ending the devastation of dementia? Rolling applications We are accepting applications on a rolling basis for this role. There is no fixed deadline. We will continue to review applications until the role is filled. We encourage you to apply as soon as possible, as we may close the vacancy once we've made a successful appointment. About Alzheimer's Society Dementia is the UK s biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer s Society, we re the UK s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer s Society Talent Acquisition Team for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice. We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it s like to be an employee at the Society.
Feb 03, 2026
Full time
What if your expertise in cash management, forecasting, and banking relationships could be the driving force behind one of the UK's largest charities maintaining the financial stability needed to end the devastation caused by dementia? As Treasury Manager at Alzheimer's Society, you'll ensure we can confidently meet our commitments to people affected by dementia by managing our cash flow, income streams, and reserves effectively. About the opportunity As Treasury Manager within our Finance & Assurance directorate, you'll own our Treasury and Accounts Receivable functions, playing a vital role in our financial sustainability. You'll monitor our cash position, forecast cash flow across diverse income streams from online fundraising platforms to direct donations and community collections, and manage banking relationships to ensure we optimise our working capital and invest our reserves wisely. This isn't a back-office role. You'll be a highly visible partner to budget holders and business partners across the organisation, providing the treasury insights that enable confident financial planning and investment. You'll ensure we have the liquidity needed to support our work as income flows in from our incredible fundraisers, navigating the complexities of restricted and unrestricted funds to safeguard every pound raised and maximise our impact. Using data and metrics as your tools, you'll drive performance improvements while supporting the development of our Accounts Assistants team. Your ability to balance rigorous treasury controls with collaborative partnership will be essential to success in this role. This role will focus approximately 80% on Treasury and 20% on Accounts Receivable. About you: You're an experienced treasury professional who enjoys using forecasting and data to provide strategic financial insights. You excel at optimising cash positions and working capital, and you can translate complex treasury information into clear, practical guidance for budget holders and business partners. You bring fresh thinking to treasury challenges and understand that strong cash management enables organisations to achieve their goals. You'll have: Proven treasury or cash management experience in a medium to large organisation, including cash flow forecasting, cash positioning, and banking relationship management. Effective forecasting and analytical skills with the ability to model scenarios and provide strategic cash insights to support decision-making. Experience managing banking relationships, optimising cash deployment, and working with multiple bank accounts and treasury systems. Track record in managing end-to-end accounts receivable processes, including invoice generation, reconciliation, and collections. Ability to develop and motivate teams using a high challenge, high support approach, particularly those undertaking professional development. Good communication and influencing skills, with proven ability to build effective relationships with stakeholders and colleagues across departments. Proficiency in MS Office, particularly Excel, with strong ability to analyse, interpret and present financial data effectively. Understanding of financial accounting systems and how they integrate with treasury operations; charity sector experience is beneficial but not essential. What you'll focus on: Managing treasury operations including monitoring daily cash position, forecasting cash flow, and optimising cash deployment across the organisation. Owning banking relationships, negotiating terms with financial institutions, and ensuring efficient payment and receipting processes. Producing cash flow forecasts and treasury reports that inform executive decision-making and enable strategic investment planning. Managing end-to-end accounts receivable processes from invoice generation and account reconciliation to debt recovery and customer service. Driving performance through data by owning and reporting on key treasury and AR metrics, using insights to deliver continuous improvement. Leading and developing the Accounts Assistants team, creating a culture of high challenge, high support, and professional growth. Strengthening controls by proactively identifying treasury risks, process inefficiencies, and implementing effective solutions. Working collaboratively across directorates to improve financial practice and ensure robust, efficient operations. Are you ready to bring strategic treasury expertise to a mission-driven organisation? Can you combine technical cash management precision with collaborative energy to ensure our financial operations enable us to focus on ending the devastation of dementia? Rolling applications We are accepting applications on a rolling basis for this role. There is no fixed deadline. We will continue to review applications until the role is filled. We encourage you to apply as soon as possible, as we may close the vacancy once we've made a successful appointment. About Alzheimer's Society Dementia is the UK s biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer s Society, we re the UK s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer s Society Talent Acquisition Team for application support or any adjustments you might need. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice. We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it s like to be an employee at the Society.
We are looking for an experienced Project Accountant to join our finance team, supporting the commercial and financial performance of projects across the business. This is a hands-on, commercially focused role ideally suited to someone with experience in events or project-based environments who enjoys partnering with stakeholders across the business. Key Responsibilities Partner with Project Managers, Account Directors, and Heads of Division on all commercial aspects of projects Prepare and manage client and project budgets, working closely with Project Managers Monitor and maximise gross profit and margin, ensuring strong financial performance Perform job and client profitability analysis Review client Master Service Agreements, contracts, and payment schedules Manage and minimise foreign exchange risk on projects Run monthly financial reviews and client services teams Produce accurate reporting using the Maconomy system Manage project billing and oversee project cashflow reporting Support forecasting and budgeting of all project-related financials Contribute to the development and enhancement of Maconomy as a project management and reporting tool Work closely with the Management Accountant and Finance Director to drive profitability, cashflow, and margin optimisation Requirement Part Qualified ACCA / CIMA / ACA or equivalent Proven experience in events project accounting or project-based finance roles Strong management accounting background Excellent communication skills with the ability to work effectively at all levels of the business By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Feb 03, 2026
Full time
We are looking for an experienced Project Accountant to join our finance team, supporting the commercial and financial performance of projects across the business. This is a hands-on, commercially focused role ideally suited to someone with experience in events or project-based environments who enjoys partnering with stakeholders across the business. Key Responsibilities Partner with Project Managers, Account Directors, and Heads of Division on all commercial aspects of projects Prepare and manage client and project budgets, working closely with Project Managers Monitor and maximise gross profit and margin, ensuring strong financial performance Perform job and client profitability analysis Review client Master Service Agreements, contracts, and payment schedules Manage and minimise foreign exchange risk on projects Run monthly financial reviews and client services teams Produce accurate reporting using the Maconomy system Manage project billing and oversee project cashflow reporting Support forecasting and budgeting of all project-related financials Contribute to the development and enhancement of Maconomy as a project management and reporting tool Work closely with the Management Accountant and Finance Director to drive profitability, cashflow, and margin optimisation Requirement Part Qualified ACCA / CIMA / ACA or equivalent Proven experience in events project accounting or project-based finance roles Strong management accounting background Excellent communication skills with the ability to work effectively at all levels of the business By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission s Fundamental Standards of Care. The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation s policies and procedures. To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council. To lead and promote VCP s philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Manage the Safety and Quality of the Organisation Ensure that the service meets all the quality control requirements to remain compliant at all times. Be responsible for the safe delivery of the service in line with legislative requirements and the organisation s policy and procedures. Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times. Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures. Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Provide a Good Service to the Client Promote the rights of each client and keep their wishes at the centre of their care and support. Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support. Make sure a written individually tailored care and support plan has been created and agreed, that respects the client s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about client and their families secure and confidential. Leadership To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements. To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process. Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities. Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times. Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date. To attend meetings and provide regular reports. To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns. To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care. To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies. To maintain professional accountability for: o care delivered o care premises and resources o training and supervisions to staff providing care To be accountable and responsible for the provision of care throughout the operational day. To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents needs holistically, is person centred and that all care is evidenced based. Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service. Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained. Demonstrate and lead by example in the delivery of care and effective use of resources. Staff Management To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards. Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual. Manage the effective recruitment, induction, training and performance of the office and field staff teams. Identify ongoing training needs and ensure staff are up to date with current best practice. To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff. To promote a teamwork approach through strong leadership in an open and friendly working environment. Be responsible for the on call rota. Actively promote, develop and maintain an environment, which encourages lifelong learning with staff. Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care. Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development. Identify own learning needs and take responsibility for own professional development Additional Information The post holder must at all times carry out their responsibilities with due regard to the Charity s Equal Opportunities Statement. Work in line with the Charity s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. Confidentiality of residents to be maintained at all times. The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity. An understanding of administering medicines. The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR. The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing. Genuine Occupational Requirement We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification Essential Criteria Experience and skills Excellent leadership and management skills. Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust. . click apply for full job details
Feb 03, 2026
Full time
The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission s Fundamental Standards of Care. The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation s policies and procedures. To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council. To lead and promote VCP s philosophy, values, aims and approach in providing high quality homecare services. To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget. To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Manage the Safety and Quality of the Organisation Ensure that the service meets all the quality control requirements to remain compliant at all times. Be responsible for the safe delivery of the service in line with legislative requirements and the organisation s policy and procedures. Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times. Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management. Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures. Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Provide a Good Service to the Client Promote the rights of each client and keep their wishes at the centre of their care and support. Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support. Make sure a written individually tailored care and support plan has been created and agreed, that respects the client s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about client and their families secure and confidential. Leadership To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements. To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process. Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities. Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times. Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date. To attend meetings and provide regular reports. To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns. To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care. To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies. To maintain professional accountability for: o care delivered o care premises and resources o training and supervisions to staff providing care To be accountable and responsible for the provision of care throughout the operational day. To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents needs holistically, is person centred and that all care is evidenced based. Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service. Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained. Demonstrate and lead by example in the delivery of care and effective use of resources. Staff Management To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards. Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual. Manage the effective recruitment, induction, training and performance of the office and field staff teams. Identify ongoing training needs and ensure staff are up to date with current best practice. To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff. To promote a teamwork approach through strong leadership in an open and friendly working environment. Be responsible for the on call rota. Actively promote, develop and maintain an environment, which encourages lifelong learning with staff. Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care. Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development. Identify own learning needs and take responsibility for own professional development Additional Information The post holder must at all times carry out their responsibilities with due regard to the Charity s Equal Opportunities Statement. Work in line with the Charity s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times. Confidentiality of residents to be maintained at all times. The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity. An understanding of administering medicines. The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR. The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing. Genuine Occupational Requirement We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity. The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification Essential Criteria Experience and skills Excellent leadership and management skills. Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust. . click apply for full job details
Accountable Recruitment are delighted to be partnering with a large, complex UK organisation who are seeking to appoint a FP&A Senior Analyst on an 18-month fixed term contract. This is a pivotal role within a high-performing Group Finance function, supporting the capital side of the business and working closely with senior stakeholders across finance, operations and major projects click apply for full job details
Feb 03, 2026
Contractor
Accountable Recruitment are delighted to be partnering with a large, complex UK organisation who are seeking to appoint a FP&A Senior Analyst on an 18-month fixed term contract. This is a pivotal role within a high-performing Group Finance function, supporting the capital side of the business and working closely with senior stakeholders across finance, operations and major projects click apply for full job details
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Feb 03, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
HEAD OF OPERATIONS SALARY: £55,000 - £60,000 LOCATION: BOURNEMOUTH The Head of Operations will play a central leadership role within an Authorised Corporate Director (ACD) business, overseeing all operational activity while contributing to the firm's growth through business development and marketing. The role requires a senior operations professional with experience in UK financial services, strong project management skills, and proven leadership capability. The successful candidate will take responsibility for the full operational lifecycle of the ACD business, ensuring robust fund oversight, resilient processes, and high quality service delivery. They will oversee the management of third party administrators, custodians and depositaries, support regulatory and governance requirements and uphold strong operational controls aligned with FCA regulations. They will lead the operational charge, including process improvement, systems implementation, new fund launches and broader cross functional projects, ensuring delivery to timelines and budgets, with clear communication to internal and external stakeholders. In this role, the individual will provide leadership and direction to a few teams, motivating and developing them, driving a high performance culture and ensuring effective performance management and succession planning. They will act as a senior escalation point for operational issues, working closely with the CEO, Compliance & Risk, Finance and external partners to maintain a high standard of operational integrity and client service. Alongside operational oversight, the position includes responsibility for driving business development and representing the company externally. The Head of Operations will build strong relationships with existing and prospective clients, identify commercial opportunities, participate in client meetings and industry events and support the wider leadership team in promoting the company's services. They will also contribute to marketing activity, helping shape the firm's brand presence, client communications, and positioning within the market. The role requires exceptional communication skills, the ability to influence at senior levels, strong analytical and organisational capability, and a strategic mindset with a proactive mindset. Experience of OEICs, NURS, AIFs is highly advantageous. The ideal candidate will combine operational discipline with commercial acumen, demonstrating resilience, integrity, sound judgement, and the ability to lead teams effectively while supporting the firm's growth strategy. Excellent Benefits 25 days holiday per annum plus bank holidays; 5% ER pension contribution (once completed probationary period, 3% up until then); Life assurance / death in service of 4 annual salary (immediately on commencement of employment); Private Medical Insurance with AXA PPP on a medical history disregarded basis (once completed probationary period); Healthcare Cash Plan with Bupa (once completed probationary period); Buying and Selling Holiday Scheme, allowing employees to increase their holiday entitlement to up to 30 days per annum (once completed probationary period); Flexible working/hybrid working available; Free office parking onsite. Skills & Experience Required - Essential Experience within UK financial services, ideally within an ACD, asset management, fund administration or a related FCA regulated environment; Proven operational leadership experience, managing and motivating multiple teams; Strong project management skills with experience delivering complex operational or regulatory projects; Direct experience in client engagement or business development within financial services; Exposure to marketing or brand building activities, ideally within a regulated firm; Exceptional communication, analytical and relationship building skills. Skills & Experience Required - Desirable Experience with authorised fund structures (OEICs, NURS, AIFs); Knowledge of operational resilience frameworks and fund oversight models; An understanding of ACD responsibilities, FCA regulations, operational risk and governance frameworks; Marketing or sales qualifications; Project management certifications (Prince2, Agile); IOC qualification (Investment Operations Certificate) or IMC qualification (Investment Management Certificate) - willing to obtain one of these if not already obtained. This is not just a "back office" role. It is a strategic senior leadership position at a firm with a broad and evolving fund offering, giving you the chance to shape how the business grows, behaves and succeeds in a regulated and competitive market. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non membership of a Trade Union.
Feb 03, 2026
Full time
HEAD OF OPERATIONS SALARY: £55,000 - £60,000 LOCATION: BOURNEMOUTH The Head of Operations will play a central leadership role within an Authorised Corporate Director (ACD) business, overseeing all operational activity while contributing to the firm's growth through business development and marketing. The role requires a senior operations professional with experience in UK financial services, strong project management skills, and proven leadership capability. The successful candidate will take responsibility for the full operational lifecycle of the ACD business, ensuring robust fund oversight, resilient processes, and high quality service delivery. They will oversee the management of third party administrators, custodians and depositaries, support regulatory and governance requirements and uphold strong operational controls aligned with FCA regulations. They will lead the operational charge, including process improvement, systems implementation, new fund launches and broader cross functional projects, ensuring delivery to timelines and budgets, with clear communication to internal and external stakeholders. In this role, the individual will provide leadership and direction to a few teams, motivating and developing them, driving a high performance culture and ensuring effective performance management and succession planning. They will act as a senior escalation point for operational issues, working closely with the CEO, Compliance & Risk, Finance and external partners to maintain a high standard of operational integrity and client service. Alongside operational oversight, the position includes responsibility for driving business development and representing the company externally. The Head of Operations will build strong relationships with existing and prospective clients, identify commercial opportunities, participate in client meetings and industry events and support the wider leadership team in promoting the company's services. They will also contribute to marketing activity, helping shape the firm's brand presence, client communications, and positioning within the market. The role requires exceptional communication skills, the ability to influence at senior levels, strong analytical and organisational capability, and a strategic mindset with a proactive mindset. Experience of OEICs, NURS, AIFs is highly advantageous. The ideal candidate will combine operational discipline with commercial acumen, demonstrating resilience, integrity, sound judgement, and the ability to lead teams effectively while supporting the firm's growth strategy. Excellent Benefits 25 days holiday per annum plus bank holidays; 5% ER pension contribution (once completed probationary period, 3% up until then); Life assurance / death in service of 4 annual salary (immediately on commencement of employment); Private Medical Insurance with AXA PPP on a medical history disregarded basis (once completed probationary period); Healthcare Cash Plan with Bupa (once completed probationary period); Buying and Selling Holiday Scheme, allowing employees to increase their holiday entitlement to up to 30 days per annum (once completed probationary period); Flexible working/hybrid working available; Free office parking onsite. Skills & Experience Required - Essential Experience within UK financial services, ideally within an ACD, asset management, fund administration or a related FCA regulated environment; Proven operational leadership experience, managing and motivating multiple teams; Strong project management skills with experience delivering complex operational or regulatory projects; Direct experience in client engagement or business development within financial services; Exposure to marketing or brand building activities, ideally within a regulated firm; Exceptional communication, analytical and relationship building skills. Skills & Experience Required - Desirable Experience with authorised fund structures (OEICs, NURS, AIFs); Knowledge of operational resilience frameworks and fund oversight models; An understanding of ACD responsibilities, FCA regulations, operational risk and governance frameworks; Marketing or sales qualifications; Project management certifications (Prince2, Agile); IOC qualification (Investment Operations Certificate) or IMC qualification (Investment Management Certificate) - willing to obtain one of these if not already obtained. This is not just a "back office" role. It is a strategic senior leadership position at a firm with a broad and evolving fund offering, giving you the chance to shape how the business grows, behaves and succeeds in a regulated and competitive market. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non membership of a Trade Union.
The Virtual Recruiter
Cirencester, Gloucestershire
Customer Service Advisor Join a Growing Fintech Team! Customer Service Advisor Remote Full time £26,500 £27,500 Location: Home-based (UK) Salary: £26,500 £27,500 dependent on experience Benefits 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries. They partner with some of the UK s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you ll do Be the first point of contact for partners and customers via email, phone, and IM Build and strengthen relationships with our retail partners Help partners maximise use of our platform to drive business growth Ensure smooth daily payments to retailers in line with SLAs Manage retailer onboarding (full training provided) Handle complaints with professionalism and care Ensure retailers follow processes and procedures Support with FCA compliance (training provided) Provide ad hoc reporting and insights as needed What they re looking for A natural relationship builder who enjoys working with people Highly organised, able to prioritise, and thrives under pressure Strong communication skills written, verbal, and presentation Confident problem-solver with attention to detail Resilient, proactive, and able to manage your own workload Experience in customer service, operations, or fintech/finance (preferred but not essential) Why join Work from home with a supportive and collaborative team Be part of a fast-growing fintech business with exciting expansion plans Full training and development opportunities Make a real impact in a company where agility and innovation come first Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance.
Feb 03, 2026
Full time
Customer Service Advisor Join a Growing Fintech Team! Customer Service Advisor Remote Full time £26,500 £27,500 Location: Home-based (UK) Salary: £26,500 £27,500 dependent on experience Benefits 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries. They partner with some of the UK s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you ll do Be the first point of contact for partners and customers via email, phone, and IM Build and strengthen relationships with our retail partners Help partners maximise use of our platform to drive business growth Ensure smooth daily payments to retailers in line with SLAs Manage retailer onboarding (full training provided) Handle complaints with professionalism and care Ensure retailers follow processes and procedures Support with FCA compliance (training provided) Provide ad hoc reporting and insights as needed What they re looking for A natural relationship builder who enjoys working with people Highly organised, able to prioritise, and thrives under pressure Strong communication skills written, verbal, and presentation Confident problem-solver with attention to detail Resilient, proactive, and able to manage your own workload Experience in customer service, operations, or fintech/finance (preferred but not essential) Why join Work from home with a supportive and collaborative team Be part of a fast-growing fintech business with exciting expansion plans Full training and development opportunities Make a real impact in a company where agility and innovation come first Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance.
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated experience.Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7 support - making every detail of travel easier, more flexible, and more inspiring.In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform - unlocking exciting new possibilities for our guests and employees.Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand - and we're building something that's reshaping the future of travel. Life at Sonder We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out to find out more about our Culture and Principles.The General Manager position is one of the most impactful roles at Sonder. As the leader of Sonder, you will be responsible for ensuring the success of properties under your guidance, which includes delivering an upscale guest experience, driving growth, maximizing revenue and controlling costs to achieve strong results against key metrics, and creating a memorable guest experience that drives repeat guests. The General Manager will also build and maintain a hospitality-focused culture to deliver the Sonder vision and experience to thousands of guests. You will be responsible for consistently delivering upon financial and guest satisfaction metrics framed within our brand promise across your assigned properties within a city or across markets.If you have an entrepreneurial mindset and natural desire to get stuff done, we definitely want to hear from you. AT SONDER YOU WILL: Recruit, build and lead a dynamic team of individuals focused on authentic hospitality and efficient operations. Create, deliver, and maintain a service-oriented local team culture rooted in guest centricity, helping us to create amazing experiences Manage your assigned properties, including forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level Build and develop strong relationships with support departments, especially Sales, Revenue, Technology, Finance and People Services in order to communicate needs and drive change, leveraging a cross functional matrix to support local operations Build and manage relationships with landlords, asset managers, and property owners of both hotel and apartment buildings to ensure successful operating partnerships. Develop a strong understanding of the regulatory framework for the relevant country/market, ensuring compliance to the applicable rules as to Fire & Life Safety, Hotel Star systems, apartment use restrictions, property tax and local tourism tax schemes, and government reporting requirements. Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business Partner with other Sonder properties in your market or region to create and share scalable best practices WHAT WE LOOK FOR: Minimum ten (10) years of experience in hospitality, hotel operations, management, professional services or other related fields Preferred experience with managing Marriott branded hotels An analytical and data-driven decision making mentality A visible, hands-on leader with experience within a lean operating model Proven track record of leading, managing, and developing high-performing teams An ultimate team player with strong written, verbal and asynchronous communication skills Strength in building positive cross-functional relationships to accomplish goals Out-of-the-box thinker who will find creative ways to hit growth targets, yet understands our "freedom within a framework" culture Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively A productive leader who embraces and is comfortable with modern tools like Google Workspace, Slack and Asana Benefits We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include: Competitive compensation Medical, dental and vision insurance (where applicable) Flexible vacation Wellness and volunteering days Annual free credits and discounts to stay in Sonders Workplace flexibility (for remote-specified positions only) Learn More About Sonder Blog: Instagram: Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to . Our Benefits & Perks Competitive Salaries We strive to be at or above market rates for base salaries. Stock Options Our Success is your success. Exempt employees are part of our generous equity program. Health & Well-Being Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location) Travel Annual credits toward Sonder bookings as well as stay discounts for friends and family.
Feb 03, 2026
Full time
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated experience.Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7 support - making every detail of travel easier, more flexible, and more inspiring.In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform - unlocking exciting new possibilities for our guests and employees.Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand - and we're building something that's reshaping the future of travel. Life at Sonder We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out to find out more about our Culture and Principles.The General Manager position is one of the most impactful roles at Sonder. As the leader of Sonder, you will be responsible for ensuring the success of properties under your guidance, which includes delivering an upscale guest experience, driving growth, maximizing revenue and controlling costs to achieve strong results against key metrics, and creating a memorable guest experience that drives repeat guests. The General Manager will also build and maintain a hospitality-focused culture to deliver the Sonder vision and experience to thousands of guests. You will be responsible for consistently delivering upon financial and guest satisfaction metrics framed within our brand promise across your assigned properties within a city or across markets.If you have an entrepreneurial mindset and natural desire to get stuff done, we definitely want to hear from you. AT SONDER YOU WILL: Recruit, build and lead a dynamic team of individuals focused on authentic hospitality and efficient operations. Create, deliver, and maintain a service-oriented local team culture rooted in guest centricity, helping us to create amazing experiences Manage your assigned properties, including forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level Build and develop strong relationships with support departments, especially Sales, Revenue, Technology, Finance and People Services in order to communicate needs and drive change, leveraging a cross functional matrix to support local operations Build and manage relationships with landlords, asset managers, and property owners of both hotel and apartment buildings to ensure successful operating partnerships. Develop a strong understanding of the regulatory framework for the relevant country/market, ensuring compliance to the applicable rules as to Fire & Life Safety, Hotel Star systems, apartment use restrictions, property tax and local tourism tax schemes, and government reporting requirements. Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business Partner with other Sonder properties in your market or region to create and share scalable best practices WHAT WE LOOK FOR: Minimum ten (10) years of experience in hospitality, hotel operations, management, professional services or other related fields Preferred experience with managing Marriott branded hotels An analytical and data-driven decision making mentality A visible, hands-on leader with experience within a lean operating model Proven track record of leading, managing, and developing high-performing teams An ultimate team player with strong written, verbal and asynchronous communication skills Strength in building positive cross-functional relationships to accomplish goals Out-of-the-box thinker who will find creative ways to hit growth targets, yet understands our "freedom within a framework" culture Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively A productive leader who embraces and is comfortable with modern tools like Google Workspace, Slack and Asana Benefits We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include: Competitive compensation Medical, dental and vision insurance (where applicable) Flexible vacation Wellness and volunteering days Annual free credits and discounts to stay in Sonders Workplace flexibility (for remote-specified positions only) Learn More About Sonder Blog: Instagram: Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to . Our Benefits & Perks Competitive Salaries We strive to be at or above market rates for base salaries. Stock Options Our Success is your success. Exempt employees are part of our generous equity program. Health & Well-Being Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location) Travel Annual credits toward Sonder bookings as well as stay discounts for friends and family.
Are you an Accountant who thrives in a client-facing, commercial environment and enjoys being more than just "the numbers person"? This could be the role that genuinely moves your career forward. We're partnering with a highly progressive professional services business looking to add a talented Accountant to their growing team. This is a fantastic opportunity for someone with practice experience who has either already stepped into industry - or is keen to make that move. What we're looking for Experience working within a practice environment Ideally qualified (ACA / ACCA / CIMA), but study support is available if you're still on the journey Strong finance business partnering capability Confident, credible face-to-face stakeholder engagement Naturally excellent communication skills - you can explain the "why," not just the "what" Commercial mindset and a genuine interest in adding value to the business Why this role stands out A visible, influential finance role with real stakeholder exposure Supportive leadership that invests heavily in internal development and progression Opportunity to broaden your skillset beyond traditional accounting A modern, forward-thinking culture where ideas are welcomed and careers are nurtured
Feb 03, 2026
Full time
Are you an Accountant who thrives in a client-facing, commercial environment and enjoys being more than just "the numbers person"? This could be the role that genuinely moves your career forward. We're partnering with a highly progressive professional services business looking to add a talented Accountant to their growing team. This is a fantastic opportunity for someone with practice experience who has either already stepped into industry - or is keen to make that move. What we're looking for Experience working within a practice environment Ideally qualified (ACA / ACCA / CIMA), but study support is available if you're still on the journey Strong finance business partnering capability Confident, credible face-to-face stakeholder engagement Naturally excellent communication skills - you can explain the "why," not just the "what" Commercial mindset and a genuine interest in adding value to the business Why this role stands out A visible, influential finance role with real stakeholder exposure Supportive leadership that invests heavily in internal development and progression Opportunity to broaden your skillset beyond traditional accounting A modern, forward-thinking culture where ideas are welcomed and careers are nurtured
Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
Feb 02, 2026
Full time
Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.
