1550 jobs found

Contracts Manager, £60,000 £65,000 + BMW Company Car + Benefits, 39-hour week Full-time, permanent role Monday to Thursday 8am5pm, Friday 8am1:30pm (some flexibility) Well-established, family-owned engineering business specialising in the design & manufacture of filtration systems for industrial and commercial clients click apply for full job details

Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you're proud of, whether that's your passion for making a difference, focus on others' well being, or intellectual curiosity to unleash in a fast paced environment and supportive community. In return, get a sense of belonging, a long term career with ongoing development and upskilling, and a company that cares about people's wellness as much as you do. Because at Norgine, we transform lives with innovative healthcare solutions. We have an exciting opportunity for a Supply Chain Transformation Manager FTC to join Norgine. Core Responsibilities The Supply Chain Transformation Manager is responsible for designing, leading and delivering strategic transformation programmes across the pharmaceutical logistics network at Hengoed. This role drives end to end optimisation of warehousing, material flows and supporting systems to ensure compliant, efficient and future ready logistics operations. The position plays a key part in strengthening supply chain resilience, improving service performance, embedding lean methodologies, and ensuring all logistics activities meet strict pharmaceutical, GDP and regulatory standards. If you want a multi-dimensional 3D career in a leading healthcare organisation, join us. Logistics Transformation & Strategy Lead the development and execution of the site logistics transformation roadmap, aligning with global supply chain strategy and business priorities. Drive major transformation initiatives such as warehouse optimisation, flow redesign, Value Stream Mapping (VSM), digital/logistics system enhancements, and network reconfiguration. Conduct end to end diagnostics to identify opportunities in storage, transport, pre alerts, material handling, freight processes, and external warehousing operations. Ensure transformation outcomes deliver measurable improvements in cost, service, productivity, compliance, safety and sustainability. Process, Systems & Operational Excellence Lead cross functional lean improvement projects, embedding methodologies such as Kaizen, 5S, SMED, RCPS, and NPS/lean leadership behaviours. Optimise warehouse processes, layout, capacity utilisation, inventory accuracy, and order to dispatch flows. Support ERP, WMS and digital supply chain system improvements, ensuring fit for purpose solutions that enhance inventory management, visibility and decision making. Implement logistics KPIs, dashboards and performance standards to drive continuous improvement and operational discipline. Compliance, Quality & Risk Ensure all logistics transformation initiatives comply with EU GDP, GMP, MHRA/FDA and internal quality standards. Collaborate with Quality teams to assess impacts of changes. Strengthen risk management processes across logistics operations-including security, traceability and compliant distribution practices. Stakeholder Leadership & Change Management Partner closely with Supply Chain, Production, Quality, Procurement, Finance, Global Distribution and Contract Manufacturing Organisations. Lead cross functional workshops, governance forums and steering meetings to progress transformation deliverables. Build capability within warehouse and logistics teams, coaching leaders and frontline colleagues to embrace continuous improvement and new ways of working. Influence senior stakeholders by presenting data driven recommendations and progress updates. Project & Vendor Management Manage transformation project budgets, timelines, risks and deliverables. Oversee external partners and consultants where appropriate (e.g., Kaizen experts, warehouse service providers). Ensure structured project documentation, clear decision making and strong governance throughout. Skills, Qualifications & Experience Essential Proven experience in logistics, supply chain or distribution roles within the pharmaceutical, healthcare, medical devices or similarly regulated industries. Demonstrated delivery of logistics transformation programmes or warehouse optimisation initiatives. Strong understanding of GDP, GMP, regulatory compliance and quality requirements in pharmaceutical logistics. Expertise in lean methodologies (Kaizen, VSM, OEE improvement, 5S, RCPS, waste elimination). Experience with ERP and digital logistics tools. Strong analytical, problem solving and project management skills. Excellent communication, stakeholder engagement and influencing capabilities. Desirable Degree in Supply Chain, Logistics, Engineering or related discipline. Experience working with third party logistics providers, external warehouses and global freight partners. Experience in change heavy environments and cross functional leadership. Behavioural Expectations Champions a culture of safety, quality, and compliance. Demonstrates strong lean leadership behaviours, promoting continuous improvement and frontline empowerment. Uses data driven decision-making and root cause analysis to solve complex problems. Acts as a catalyst for change, building engagement and ownership at all organisational levels. Collaborates effectively across boundaries and encourages knowledge sharing and best practice replication. Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information. Sound good? Find out more about the career you'll have with Norgine, then apply here.

Job Title: Client Service Delivery, Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team who are responsible for the delivery of infrastructure and cloud services to our clients. Our team is based and operates out of our Birmingham UK Office. If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. Key Responsibilities Service Delivery Management Own the end-to-end service delivery ensuring SLA compliance to the client contract. Participate in developing and implementing strategies for integrating AI and automation into IT operations to enhance efficiency and performance. Work with all teams and people involved in delivery of the service including IT infrastructure, end client, service management and service owners to ensure timely and efficient service delivery within the agreed cost model. Act as the primary escalation point for all service related issues. Manage vendor relationships and ensure third party services align with business objectives. Be part of an on call rota. Client Communication Be the primary point of contact for your client(s) for all service delivery matters. Communicate service updates, changes, and incident resolutions to clients in a clear and timely manner. Build and maintain strong client relationships to enhance overall client satisfaction. Service Improvement Identify opportunities for service improvement and work with the end client to implement. Analyse service performance metrics providing insights for continuous improvement and upsell opportunities. Lead and implement AI driven monitoring tools to proactively identify and resolve system issues, ensuring optimal performance and uptime. Utilize AI and machine learning to predict, prevent, and manage incidents, reducing downtime and improving response times where possible. Define and track key performance indicators (KPIs) to measure the impact of AI Ops initiatives on operational efficiency and business outcomes. Drive continuous improvement by leveraging AI to identify areas for optimization and implementing solutions. Analyze large volumes of operational data to identify trends, anomalies, and opportunities for improvement using AI powered tools. Documentation and Reporting Maintain accurate records of service agreements, client communications, incident reports and operational runbooks. Produce service delivery performance reports to the agreed client schedule, highlighting key performance indicators such as SLA compliance, Availability and service improvements. Team Collaboration Work effectively as part of the Service Delivery team ensuring alignment with our client's and company goals and objectives. Develop your sharing knowledge and experience to develop learning and experience. Work closely with cross functional teams, including IT, DevOps, and business units, to align AI Ops initiatives with organisational goals. Educate teams on AI Ops tools and methodologies, fostering a culture of innovation and adaptability. Develop organisational AI capabilities by identifying skill gaps, providing training, and fostering a culture of AI adoption and innovation across teams. Risk Management Identify potential risks or issues in service delivery and work proactively to remove or mitigate where needed. Compliance Work with security and compliance and when needed supporting annual audits. Providing operational details aligned to the applicable regulatory requirements. Automation & Tooling Lead efforts to automate repetitive tasks and workflows, enabling teams to focus on higher value activities. Evaluate, select, and implement AI Ops tools and platforms that align with the organization's needs and objectives. Ideally, you'll have: Experience in a Service Delivery and AI Operations in managing Infrastructure and Cloud services. Hands on experience with AI Ops platforms, such as Dynatrace, ServiceNow AI Ops. Experience and knowledge of IT Managed Services frameworks and processes. A good technical background along with experience in managing technical teams, internal and external. Client Data Protection knowledge and awareness. Ideally with experience in managing and maintaining a Client Data Protection Plan, including security controls. Strong key stakeholder relationship skills. Eligibility for UK Government security clearance. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Required Qualifications: Bachelors or Masters degree in Computer Science, Engineering, or related field. PEGA CLSA (Certified Lead System Architect) certification is highly preferred. 12+ years of overall IT experience with a minimum of 5 years in PEGA. Experience in PEGA PRPC 8. . click apply for full job details

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership. Lime is hiring an Operations Manager, Compliance to join our team and lead key initiatives that shape the future of shared mobility in London. In this role, you will own the strategy and execution of projects focused on parking compliance, street operations, and public space management, ensuring our service operates safely, efficiently, and in full alignment with city expectations. You'll develop and implement strategic, data-driven operational plans that improve parking performance, fleet placement, reduce clutter, and enhance both rider and community experience, while partnering closely with Government Relations, Product, and broader Operations teams to deliver solutions that scale. We're looking for a strategic, data-driven, and hands on operator who thrives at the intersection of policy, operations, and execution. The ideal candidate combines strong analytical and problem-solving skills with the ability to influence outcomes and drive cross functional collaboration. You'll proactively identify risks and opportunities, lead high impact projects, and design processes that balance regulatory requirements with business objectives, all while championing a clean, compliant, and best in class service on city streets. This is a warehouse based position that requires an onsite presence Monday through Friday. What You'll Do: Lead the design and execution of strategic, data driven initiatives to improve parking compliance, fleet placement, and street operations, ensuring Lime delivers a safe, efficient, and city aligned service. Build and maintain dashboards and reporting tools that give leadership real time visibility into compliance performance, operational efficiency, and key city metrics. Analyse large and complex datasets to identify inefficiencies, uncover missed opportunities, and develop actionable strategies that enhance utilisation, reduce clutter, and improve rider and community experience. Drive operational optimisation by translating data insights into process improvements and best practices that raise performance standards, reduce costs, and improve compliance outcomes. Maintain a deep understanding of regulatory requirements and operational standards, ensuring all field and parking activities meet or exceed city expectations and legal obligations. Identify and mitigate key business risks by developing proactive controls, improving processes, and embedding compliance into daily operations and long term strategies. Collaborate cross functionally with Government Relations, Product, Legal, and Operations teams to align on priorities, influence city policy, and deliver scalable, compliant solutions. Act as a strategic advisor to leadership, presenting clear, data backed recommendations that inform investment decisions, guide operational planning, and support future growth. About You: 4+ years of experience in operations management, industrial & systems engineering, logistics, transportation, supply chain, data analytics or a related field. Experience managing teams in a fast paced, dynamic environment. 1 year of experience guiding a team including providing coaching and performance management. Strong data analysis skills: intermediate to advanced Excel/Google Sheets skills. Demonstrated ability to manage projects from inception to execution. Knowledge of how a P&L functions. Ability to understand metrics and KPIs and the levers to pull to drive results. Analytically minded with a strong understanding of real time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports. Ability to thrive in a hands on, problem solving environment with a high degree of self direction. Excellent communication and stakeholder management skills. If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.

Head of Quality (Quality, Health, Safety & Environment) Location: Lewes, East Sussex Salary: £60,000 - £75,000 (dependent on experience) Company Overview Talented People are proud to be partnered with a leading UK-based manufacturer specialising in advanced electronic and mechanical systems for the public transport sector. With global reach and a reputation for quality, innovation, and reliability, the company designs and manufactures cutting edge solutions to exacting standards at their headquarters in East Sussex. Job Overview The QHSE Manager is a pivotal role responsible for ensuring and improving quality, health and safety, and environmental standards across the business. This includes overseeing quality assurance and control, maintaining ISO certifications, ensuring compliance with industry specific regulations (e.g., IPC standards for electronics), and driving a culture of continuous improvement. The ideal candidate will bring leadership, expertise, and a hands on approach within an electronics and mechanical assembly manufacturing environment. Key Responsibilities Quality Management: Develop, maintain, and enhance a certified QMS in alignment with ISO 9001 standards. Ensure full compliance with relevant customer, regulatory, and industry requirements. Lead quality planning, process validation, and PPAP submissions for automotive sector clients. Oversee QA and QC functions, ensuring adequate resourcing and training. Conduct regular visits to global subsidiaries and OEM customers to ensure quality consistency. Health & Safety: Ensure compliance with occupational health and safety standards, including safe handling of ESD sensitive components and hazardous materials. Carry out risk assessments, lead safety investigations, and coordinate corrective actions. Deliver relevant training in H&S procedures across departments. Environmental Management: Maintain ISO 14001 certification and ensure compliance with REACH, RoHS, and environmental regulations. Oversee e waste disposal, chemical storage, and initiatives to improve resource efficiency. Systems & Continuous Improvement: Champion continuous improvement initiatives using tools such as 8D, FMEA, SPC, and Lean Six Sigma. Manage document control for QHSE policies, SOPs, and process instructions. Analyse and report key metrics including defect rates, audit findings, and incident logs. Required Qualifications & Experience Degree or equivalent in Engineering, Quality, or a related technical discipline. At least 5 years' QHSE experience within electronics manufacturing or mechanical assembly. Strong working knowledge of ISO 9001 and ISO 14001. Hands on experience with root cause analysis, audits, PPAP, APQP, and control plans. Proficient in MS Office and QHSE software systems. Desirable Skills & Knowledge Working knowledge of IATF16949, IPC A-610, IPC/WHMA A-620. Experience with product realisation, design and process transfer. Multilingual communication skills (French, German, or Spanish desirable). Experience supporting compliance within regulated international supply chains. Key Competencies Detail oriented with strong analytical and problem solving skills. Effective communicator with excellent leadership and coaching abilities. Able to work cross functionally with engineering, manufacturing, and commercial teams. Demonstrated ability to maintain compliance and foster a culture of quality and safety. Salary, Bonus & Benefits Salary: £60,000 - £75,000 DOE Bonuses: Personal and company performance bonuses Hours: 40 hour week with flexible working between 07:30 - 09:30 start and 15:30 - 17:30 finish Holiday: 25 days annual leave + bank holidays Pension: 6% employer contribution Healthcare: Full private medical insurance (including dependants) Other benefits: Staff social events Modern office and engineering facilities Career development support

About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!