Repairs Supervisor (Social Housing) North London Permanent: 45,000 plus overtime pay Van and Fuel Card We are seeking an experienced Repairs Supervisor to join our social housing team in North London, overseeing day-to-day responsive repairs and maintenance operations. The Role As Repairs Supervisor, you will be responsible for managing operatives and subcontractors to ensure high-quality, timely repairs across our housing stock. You will play a key role in delivering excellent customer service while ensuring works are completed safely, on time, and within budget. Key Responsibilities Oversee day-to-day responsive repairs within social housing properties Supervise direct labour operatives and subcontractors Monitor job progress, quality, and productivity Ensure compliance with health & safety regulations Carry out post-inspections and quality checks Manage materials, scheduling, and resource allocation Handle resident queries and resolve complaints professionally Report on KPIs and performance targets Requirements Previous experience supervising repairs within social housing Strong knowledge of responsive maintenance Good understanding of health & safety regulations Excellent organisational and communication skills Ability to manage multiple workstreams effectively Full UK driving licence Package 45,000 per annum Permanent position Hybrid working - 2 days in office 1-4 week call-out rota 350 call-out allowance Company vehicle or car allowance (if applicable) Pension and holiday entitlement If this seems of interest to you, please apply with your CV.
Mar 07, 2026
Full time
Repairs Supervisor (Social Housing) North London Permanent: 45,000 plus overtime pay Van and Fuel Card We are seeking an experienced Repairs Supervisor to join our social housing team in North London, overseeing day-to-day responsive repairs and maintenance operations. The Role As Repairs Supervisor, you will be responsible for managing operatives and subcontractors to ensure high-quality, timely repairs across our housing stock. You will play a key role in delivering excellent customer service while ensuring works are completed safely, on time, and within budget. Key Responsibilities Oversee day-to-day responsive repairs within social housing properties Supervise direct labour operatives and subcontractors Monitor job progress, quality, and productivity Ensure compliance with health & safety regulations Carry out post-inspections and quality checks Manage materials, scheduling, and resource allocation Handle resident queries and resolve complaints professionally Report on KPIs and performance targets Requirements Previous experience supervising repairs within social housing Strong knowledge of responsive maintenance Good understanding of health & safety regulations Excellent organisational and communication skills Ability to manage multiple workstreams effectively Full UK driving licence Package 45,000 per annum Permanent position Hybrid working - 2 days in office 1-4 week call-out rota 350 call-out allowance Company vehicle or car allowance (if applicable) Pension and holiday entitlement If this seems of interest to you, please apply with your CV.
Benefits 401(k) matching Bonus based on performance Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90 degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! Job Title: General Manager Reports to: Owner FLSA Status: Exempt Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsibilities Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. Provides sales and marketing training to all qualified sales staff. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP. Maintains current certifications and stays up to date professionally on the aquatics and management field. Schedules staff and manages payroll. Fulfills other duties and responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED required. Bachelor's degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred. Certificates and Licenses: Lifeguard, CPR/AED and First Aid certifications required. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Mar 07, 2026
Full time
Benefits 401(k) matching Bonus based on performance Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90 degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! Job Title: General Manager Reports to: Owner FLSA Status: Exempt Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsibilities Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. Provides sales and marketing training to all qualified sales staff. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. Initiates and oversees workplace employee activities ("Fun" Department) with the goal of achieving improved employee satisfaction. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP. Maintains current certifications and stays up to date professionally on the aquatics and management field. Schedules staff and manages payroll. Fulfills other duties and responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED required. Bachelor's degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred. Certificates and Licenses: Lifeguard, CPR/AED and First Aid certifications required. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
As our Community Safety Admin Team Leader you will provide managerial oversight to the administrative team who support the Community Safety Team who support those who are most vulnerable within the community in line with Avon Fire & Rescue Service (AF&RS) Mission, Vision and Values. You will also manage the function that supports providing community fire safety advice, providing a professional service which reflects the values of AF&RS. Some of the things you'll be doing Manage and support individual team members, identifying and facilitating learning and development opportunities to enhance team performance. Responsible for leading the Community Safety Administration team to ensure the delivery of a professional, efficient, and customer-focused first point of contact for members of the public and external agencies seeking home fire safety advice and support Review, develop, and implement improvements to administrative procedures and processes within the department, maximising technological solutions where appropriate to enhance efficiency, streamline workflows, and support continuous service improvement. Manage and respond to general queries received by the team, identifying potential barriers and implementing appropriate solutions. Ensure all enquiries are addressed within agreed timescales, escalating complex or sensitive issues to the relevant manager as necessary. Manage the scheduling and completion of Home Fire Safety Visits (HFSVs) carried out by Community Safety Workers and Station Staff, ensuring alignment with the Risk Stratification process and adherence to required timeframes. Produce regular statistical reports aligned with departmental Key Performance Indicators (KPIs). Identify any gaps in data accuracy or reporting and implement relevant training and development initiatives to ensure team members maintain high standards of data quality and consistency. Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager. Level 3 qualification or equivalent qualification relevant to the role (for example in business administration, supervisory management, customer service, community safety) Good knowledge and understanding of the importance of robust safeguarding practices. Relevant supervisory experience and effective development of others. Experienced in delivering high-quality, customer-centred services Managing workload independently to prioritise tasks effectively, drive workstreams forward and achieve desired objectives. Previous experience in providing administrative support, including handling routine tasks such as data entry, record keeping, and general office duties. Good customer service skills, with the ability to communicate clearly and politely with a friendly and patient telephone manner, and to engage effectively with people both inside and outside the organisation. Demonstrates strong attention to detail to ensure accuracy when inputting and reviewing data Ability to collect, collate and present information and basic statistics in various formats. Possesses strong organisational and prioritisation skills, consistently using initiative to meet deadlines through a structured and efficient approach. Able to drive with a current driving licence, or ability to arrange suitable alternative transport to travel to various work locations. Knowledge and awareness of the types of issues that affect communities and the relevant legislation, policy and goodpractice relating to these. Knowledge and general understanding of community and risk prevention activities within a fire and rescue service. Experience in gathering, organising, and presenting information and basic statistics in different formats, including producing written documents that use data to support, evaluate, or explain workstreams. What you can expect in return 26 days annual holiday (plus public holidays) rising to 30 days after 5 years, and 31 days after 10 years of service Electric Vehicle Salary Sacrifice Scheme Cycle to Work scheme Welfare and Wellbeing services Staff Networks Access to Westfield Health Supplementary Healthcare package. The full job description and application form can be found below. Once you have read the job description please complete the application form telling us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process. If you experience any issues with the application or require a paperversionplease . Late applications and any applications with no supporting statement will not be accepted. Please quote job reference number1535on any communications. Thank you. With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment. Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities. Additional Reading It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:
Mar 06, 2026
Full time
As our Community Safety Admin Team Leader you will provide managerial oversight to the administrative team who support the Community Safety Team who support those who are most vulnerable within the community in line with Avon Fire & Rescue Service (AF&RS) Mission, Vision and Values. You will also manage the function that supports providing community fire safety advice, providing a professional service which reflects the values of AF&RS. Some of the things you'll be doing Manage and support individual team members, identifying and facilitating learning and development opportunities to enhance team performance. Responsible for leading the Community Safety Administration team to ensure the delivery of a professional, efficient, and customer-focused first point of contact for members of the public and external agencies seeking home fire safety advice and support Review, develop, and implement improvements to administrative procedures and processes within the department, maximising technological solutions where appropriate to enhance efficiency, streamline workflows, and support continuous service improvement. Manage and respond to general queries received by the team, identifying potential barriers and implementing appropriate solutions. Ensure all enquiries are addressed within agreed timescales, escalating complex or sensitive issues to the relevant manager as necessary. Manage the scheduling and completion of Home Fire Safety Visits (HFSVs) carried out by Community Safety Workers and Station Staff, ensuring alignment with the Risk Stratification process and adherence to required timeframes. Produce regular statistical reports aligned with departmental Key Performance Indicators (KPIs). Identify any gaps in data accuracy or reporting and implement relevant training and development initiatives to ensure team members maintain high standards of data quality and consistency. Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager. Level 3 qualification or equivalent qualification relevant to the role (for example in business administration, supervisory management, customer service, community safety) Good knowledge and understanding of the importance of robust safeguarding practices. Relevant supervisory experience and effective development of others. Experienced in delivering high-quality, customer-centred services Managing workload independently to prioritise tasks effectively, drive workstreams forward and achieve desired objectives. Previous experience in providing administrative support, including handling routine tasks such as data entry, record keeping, and general office duties. Good customer service skills, with the ability to communicate clearly and politely with a friendly and patient telephone manner, and to engage effectively with people both inside and outside the organisation. Demonstrates strong attention to detail to ensure accuracy when inputting and reviewing data Ability to collect, collate and present information and basic statistics in various formats. Possesses strong organisational and prioritisation skills, consistently using initiative to meet deadlines through a structured and efficient approach. Able to drive with a current driving licence, or ability to arrange suitable alternative transport to travel to various work locations. Knowledge and awareness of the types of issues that affect communities and the relevant legislation, policy and goodpractice relating to these. Knowledge and general understanding of community and risk prevention activities within a fire and rescue service. Experience in gathering, organising, and presenting information and basic statistics in different formats, including producing written documents that use data to support, evaluate, or explain workstreams. What you can expect in return 26 days annual holiday (plus public holidays) rising to 30 days after 5 years, and 31 days after 10 years of service Electric Vehicle Salary Sacrifice Scheme Cycle to Work scheme Welfare and Wellbeing services Staff Networks Access to Westfield Health Supplementary Healthcare package. The full job description and application form can be found below. Once you have read the job description please complete the application form telling us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process. If you experience any issues with the application or require a paperversionplease . Late applications and any applications with no supporting statement will not be accepted. Please quote job reference number1535on any communications. Thank you. With effect from July 2023 legislation was amended to enable all Fire & Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment. Avon Fire & Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities. Additional Reading It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:
Customer Service Advisor Based in East London Temporary 3 month contract Office based 08:00am till 17:00pm 14.00- 14.50 per hour Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids, or Complex works. Competent in communicating with direct operatives, subcontractors, and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels You'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Mar 06, 2026
Seasonal
Customer Service Advisor Based in East London Temporary 3 month contract Office based 08:00am till 17:00pm 14.00- 14.50 per hour Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids, or Complex works. Competent in communicating with direct operatives, subcontractors, and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels You'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Electrician Location - South London, Surrey, Hampshire Salary - 39,000 - 45,000 Position type - Full Time About Us We are seeking a qualified Electrician to join our clients team to carry out testing, remedials, and general electrical works across the Southern region. Role & Responsibilities Conduct EICRs, fault finding, and remedial works Carry out small to medium-sized installations Work across domestic, commercial, and industrial environments Repair and replace wiring Read and interpret electrical drawings Liaise with contractors and clients Diagnose and address functionality and safety issues Inspect and test electrical systems, including fuses, transformers, and circuit breakers Manage and mentor apprentice electricians Qualifications & Skills 18th Edition + Level 3 qualification Experience with testing and remedials (2391 beneficial but not essential) Ability to run conduit Current and up-to-date electrician's licence 2-3 years' experience in residential, commercial, or industrial electrical work Full, clean UK driving licence Benefits 39,000 - 45,000 per annum (DOE) Discretionary annual bonus Company van and fuel card 28 days' holiday (inclusive of bank holidays) Paid training (18th edition refreshers, EV, solar, battery training, etc.) Progression opportunities into testing supervisory or EV/renewable roles Overtime available Well-organised and structured office team providing efficient planning and daily scheduling Working hours: 08:00 - 17:00 (flexibility required)
Mar 06, 2026
Full time
Electrician Location - South London, Surrey, Hampshire Salary - 39,000 - 45,000 Position type - Full Time About Us We are seeking a qualified Electrician to join our clients team to carry out testing, remedials, and general electrical works across the Southern region. Role & Responsibilities Conduct EICRs, fault finding, and remedial works Carry out small to medium-sized installations Work across domestic, commercial, and industrial environments Repair and replace wiring Read and interpret electrical drawings Liaise with contractors and clients Diagnose and address functionality and safety issues Inspect and test electrical systems, including fuses, transformers, and circuit breakers Manage and mentor apprentice electricians Qualifications & Skills 18th Edition + Level 3 qualification Experience with testing and remedials (2391 beneficial but not essential) Ability to run conduit Current and up-to-date electrician's licence 2-3 years' experience in residential, commercial, or industrial electrical work Full, clean UK driving licence Benefits 39,000 - 45,000 per annum (DOE) Discretionary annual bonus Company van and fuel card 28 days' holiday (inclusive of bank holidays) Paid training (18th edition refreshers, EV, solar, battery training, etc.) Progression opportunities into testing supervisory or EV/renewable roles Overtime available Well-organised and structured office team providing efficient planning and daily scheduling Working hours: 08:00 - 17:00 (flexibility required)
Retail Operations Manager - Mt Rainier Administrative page is loaded Retail Operations Manager - Mt Rainier Administrativelocations: Ashford, WAtime type: Full timeposted on: Posted Todayjob requisition id: JR03192 Compensation Amount: 38.75 USD HourlyThe Retail Operations & Buying Manager directs and manages all purchasing and merchandising duties of retail items and coordinates the parks retail operations, including staff, equipment, and property (with the onsite General Manager) to facilitate the fulfillment of financial goals and company initiatives. This position reports to the Operations Manager.Job Description: ESSENTIAL FUNCTIONS Assist with the purchasing and the development of retail merchandise in all Rainier Guest Services operations, to build a diverse array of products encompassing souvenirs, apparel, publications, gifts, and grab-and-go food and beverage items. Establish mark-up percentages and create purchase orders. Responsible for determining CER requests for all retail units. Supports and provides direction for park retail units, coordinating store supervisor activities with unit managers. Select and order retail merchandise. Establishes mark-up percentages, creates information for computer entry in order to prepare a computer-generated purchase order. Determines CER requests for all retail units. Coordinate and direct (with the Warehouse Manager and Purchasing Manager) the daily activities of retail warehouse staff and stocking team in inventory movement and control. Train retail personnel in use of computerized point-of-sale inventory system and all retail operations, policies and procedures. Create training manuals for computer operation and inventory control. Establish the designs of retail units; direct merchandising and displays. Review and direct quality of all retail units, monitoring compliance with National Park Service rules, regulations and agreements. Provide training and support to retail unit managers and staff in the use of point-of-sale inventory system as well as retail operations policies and procedures. Assist in the development of retail standards. Develop and maintain standard operating procedures for all Rainier Guest Services retail processes Assist in developing retail unit design aesthetic and floor layout, providing direction on merchandising and displays to present a professional image of stewardship in compliance with contractual obligations. Review and direct the quality of all retail units, monitoring compliance with the National Park Service contract, and applicable regulations and agreements. Monitor budgeted levels for all retail units in sales, costs of sales, payroll and controllable expenses, implementing corrective measures as needed. Coordinate store supervisor activities with Unit Manager and Operations Manager in retail locations. Ensure inventory control procedures are followed in reviving, handling, sorting and transferring of retail merchandise in all retail units, using the point-of-sale computerized system. Ensure best procurement terms and pricing through negotiation and strategic purchasing Direct retail inventories (in coordination with the Warehouse and Purchasing Managers) and merchandise security, using Cycle Comet's point-of sale inventory system. Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit's retail staff. Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement. Maintain and ensure a safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Ensure the safety of facilities, verifying standards are met for the maintenance and upkeep of equipment, food production and handling, housekeeping, sanitation, cash control, uniforms & grooming. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors. Other such duties as requested or required. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma or GED required. Bachelor's or Business Degree preferred. At least 3 years of experience in related management. Demonstrated talent for interacting with a wide variety of people. Computer proficiency with the ability to utilize MS Word, Excel, and Outlook. Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. Strong customer service abilities; actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Ability to stand for the entire workday and to climb steps regularly. Withstanding temperature extremes in indoor and outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical presence at the job site is essential to perform job duties. EQUIPMENT USED Typical office equipment (computer, fax, telephone, copier, scanner, among others).Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!
Mar 06, 2026
Full time
Retail Operations Manager - Mt Rainier Administrative page is loaded Retail Operations Manager - Mt Rainier Administrativelocations: Ashford, WAtime type: Full timeposted on: Posted Todayjob requisition id: JR03192 Compensation Amount: 38.75 USD HourlyThe Retail Operations & Buying Manager directs and manages all purchasing and merchandising duties of retail items and coordinates the parks retail operations, including staff, equipment, and property (with the onsite General Manager) to facilitate the fulfillment of financial goals and company initiatives. This position reports to the Operations Manager.Job Description: ESSENTIAL FUNCTIONS Assist with the purchasing and the development of retail merchandise in all Rainier Guest Services operations, to build a diverse array of products encompassing souvenirs, apparel, publications, gifts, and grab-and-go food and beverage items. Establish mark-up percentages and create purchase orders. Responsible for determining CER requests for all retail units. Supports and provides direction for park retail units, coordinating store supervisor activities with unit managers. Select and order retail merchandise. Establishes mark-up percentages, creates information for computer entry in order to prepare a computer-generated purchase order. Determines CER requests for all retail units. Coordinate and direct (with the Warehouse Manager and Purchasing Manager) the daily activities of retail warehouse staff and stocking team in inventory movement and control. Train retail personnel in use of computerized point-of-sale inventory system and all retail operations, policies and procedures. Create training manuals for computer operation and inventory control. Establish the designs of retail units; direct merchandising and displays. Review and direct quality of all retail units, monitoring compliance with National Park Service rules, regulations and agreements. Provide training and support to retail unit managers and staff in the use of point-of-sale inventory system as well as retail operations policies and procedures. Assist in the development of retail standards. Develop and maintain standard operating procedures for all Rainier Guest Services retail processes Assist in developing retail unit design aesthetic and floor layout, providing direction on merchandising and displays to present a professional image of stewardship in compliance with contractual obligations. Review and direct the quality of all retail units, monitoring compliance with the National Park Service contract, and applicable regulations and agreements. Monitor budgeted levels for all retail units in sales, costs of sales, payroll and controllable expenses, implementing corrective measures as needed. Coordinate store supervisor activities with Unit Manager and Operations Manager in retail locations. Ensure inventory control procedures are followed in reviving, handling, sorting and transferring of retail merchandise in all retail units, using the point-of-sale computerized system. Ensure best procurement terms and pricing through negotiation and strategic purchasing Direct retail inventories (in coordination with the Warehouse and Purchasing Managers) and merchandise security, using Cycle Comet's point-of sale inventory system. Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit's retail staff. Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement. Maintain and ensure a safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Ensure the safety of facilities, verifying standards are met for the maintenance and upkeep of equipment, food production and handling, housekeeping, sanitation, cash control, uniforms & grooming. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors. Other such duties as requested or required. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma or GED required. Bachelor's or Business Degree preferred. At least 3 years of experience in related management. Demonstrated talent for interacting with a wide variety of people. Computer proficiency with the ability to utilize MS Word, Excel, and Outlook. Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. Strong customer service abilities; actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Ability to stand for the entire workday and to climb steps regularly. Withstanding temperature extremes in indoor and outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical presence at the job site is essential to perform job duties. EQUIPMENT USED Typical office equipment (computer, fax, telephone, copier, scanner, among others).Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Technical Support Officer Hourly rate: 15.31 Location: Crossgate House Redditch B98 7SN- office based only Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities will include: Taking calls, arranging appointments and liaising with customers suppliers and contractors Updating the property management system Updating compliance and asset spreadsheets Issuing and monitoring programmes of works Booking supervisor inspections, chasing no access and compliance due dates and certification Raising jobs, closing jobs and covering phones for gas servicing during team annual leave. Raising purchase orders and processng invoices The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!
Mar 06, 2026
Seasonal
Technical Support Officer Hourly rate: 15.31 Location: Crossgate House Redditch B98 7SN- office based only Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities will include: Taking calls, arranging appointments and liaising with customers suppliers and contractors Updating the property management system Updating compliance and asset spreadsheets Issuing and monitoring programmes of works Booking supervisor inspections, chasing no access and compliance due dates and certification Raising jobs, closing jobs and covering phones for gas servicing during team annual leave. Raising purchase orders and processng invoices The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!
South Coast Based 3-6-month contract - Inside IR35 Full time - onsite presence required Panoramic Associates is currently working with a Client in Hampshire who are looking for a Gas Manager with to join the team for an initial 3-6 month, to oversee their current boiler installation programme. Responsibilities of the Role: Overseeing day-to-day delivery of domestic gas servicing, repairs and boiler works (including contractor/engineer management). Ensuring compliance across domestic gas safety (e.g., Landlord Gas Safety / CP12 scheduling, quality checks, audits, and reporting). Managing performance, productivity, and service standards across an operational team (engineers/partners). Liaising with residents, internal stakeholders, and external contractors to ensure safe, on-time delivery. Supporting programme planning for boiler replacements / servicing cycles and resolving escalations. To be successful in the role you will have: Proven experience managing domestic gas / domestic boilers (servicing, breakdowns, installs/replacements). Strong knowledge of gas compliance and safe systems of work (ACS-aligned environment). Experience leading teams (direct labour and/or subcontractors) and managing KPIs/SLAs. Desirable: experience within social housing / local authority / housing association repairs & maintenance environments. Next Steps If you're a Gas Manager (or a strong Gas Supervisor / Lead Engineer looking to step up), please apply today or contact Rashani Associates to discuss current and upcoming opportunities. Apply for this role Please tick the box to acknowledge your acceptance of our Privacy Policy £300 - £400 per day + or up to £55,000 Salary
Mar 06, 2026
Full time
South Coast Based 3-6-month contract - Inside IR35 Full time - onsite presence required Panoramic Associates is currently working with a Client in Hampshire who are looking for a Gas Manager with to join the team for an initial 3-6 month, to oversee their current boiler installation programme. Responsibilities of the Role: Overseeing day-to-day delivery of domestic gas servicing, repairs and boiler works (including contractor/engineer management). Ensuring compliance across domestic gas safety (e.g., Landlord Gas Safety / CP12 scheduling, quality checks, audits, and reporting). Managing performance, productivity, and service standards across an operational team (engineers/partners). Liaising with residents, internal stakeholders, and external contractors to ensure safe, on-time delivery. Supporting programme planning for boiler replacements / servicing cycles and resolving escalations. To be successful in the role you will have: Proven experience managing domestic gas / domestic boilers (servicing, breakdowns, installs/replacements). Strong knowledge of gas compliance and safe systems of work (ACS-aligned environment). Experience leading teams (direct labour and/or subcontractors) and managing KPIs/SLAs. Desirable: experience within social housing / local authority / housing association repairs & maintenance environments. Next Steps If you're a Gas Manager (or a strong Gas Supervisor / Lead Engineer looking to step up), please apply today or contact Rashani Associates to discuss current and upcoming opportunities. Apply for this role Please tick the box to acknowledge your acceptance of our Privacy Policy £300 - £400 per day + or up to £55,000 Salary
Beech Hill Country House Hotel
Eglinton, County Londonderry
Job Summary: We are looking for an experienced and enthusiastic Bar Manager to lead the daily operations of our bar, ensuring smooth service, high-quality customer experiences, and a well-trained, motivated team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a sharp eye for detail and profitability. Key Responsibilities: Oversee all bar operations, including inventory management, staff scheduling, and quality control Hire, train, and manage bartenders and barbacks to maintain high service standards Ensure all beverages are served in accordance with company recipes and presentation standards Monitor bar cleanliness and safety, ensuring compliance with health and liquor regulations Handle customer complaints or concerns professionally and promptly Create and manage bar menus Conduct regular inventory checks and place orders to maintain stock levels Track sales, costs, and profitability; manage budgets and control waste Maintain relationships with vendors and negotiate pricing where possible Foster a positive and collaborative work environment Job Types: Full-time, Part-time, Permanent, Fixed term contract Pay: £26,000.00-£28,000.00 per year Expected hours: 40 per week Benefits: On-site parking Ability to commute/relocate: Derry BT47 3QP: reliably commute or plan to relocate before starting work (required) Experience: Bar Manager/ Supervisor : 5 years (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Willingness to travel: 25% (required) Work Location: In person Application deadline: 24/03/2026 Reference ID: Beech Hill Country House
Mar 06, 2026
Full time
Job Summary: We are looking for an experienced and enthusiastic Bar Manager to lead the daily operations of our bar, ensuring smooth service, high-quality customer experiences, and a well-trained, motivated team. The ideal candidate will have a passion for hospitality, strong leadership skills, and a sharp eye for detail and profitability. Key Responsibilities: Oversee all bar operations, including inventory management, staff scheduling, and quality control Hire, train, and manage bartenders and barbacks to maintain high service standards Ensure all beverages are served in accordance with company recipes and presentation standards Monitor bar cleanliness and safety, ensuring compliance with health and liquor regulations Handle customer complaints or concerns professionally and promptly Create and manage bar menus Conduct regular inventory checks and place orders to maintain stock levels Track sales, costs, and profitability; manage budgets and control waste Maintain relationships with vendors and negotiate pricing where possible Foster a positive and collaborative work environment Job Types: Full-time, Part-time, Permanent, Fixed term contract Pay: £26,000.00-£28,000.00 per year Expected hours: 40 per week Benefits: On-site parking Ability to commute/relocate: Derry BT47 3QP: reliably commute or plan to relocate before starting work (required) Experience: Bar Manager/ Supervisor : 5 years (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Willingness to travel: 25% (required) Work Location: In person Application deadline: 24/03/2026 Reference ID: Beech Hill Country House
An opportunity has arisen for a Branch Manager to join a well-established company delivering expert garage door installation, repair, and maintenance for homes and businesses As a Branch Manager , you will be responsible for overseeing day-to-day branch operations and supporting a small team while ensuring smooth customer service and efficient scheduling of installations. This role offers a salary range of £36,000 - £38,000 plus bonuses and benefits. Ideally have managerial experience but candidates with supervisory experience will also be considered. You will be responsible for: Handling sales enquiries and assisting with orders of garage doors and related products Managing a small team, providing guidance and support Responding to emails and telephone calls from customers, colleagues, and suppliers Meeting customers in person to support sales and installations Checking deliveries against orders to ensure accuracy Performing hands-on tasks including occasional heavy lifting of products What we are looking for: Previously worked as a Branch Manager, Branch Operations Manager, Assistant Branch Manager, Store Manager, Trade Counter Manager, Branch Supervisor, Branch Operations supervisor, Trade Counter Supervisor, Retail Manager, Shop Manager, Centre Manager, Sales and Installation Manager or in a similar role. Background working within the garage door, construction, builders merchant, or home improvement sectors. Have experience in sales and administration. Strong leadership skills and ability to manage a team effectively Clear written and verbal communication IT literate Shift: Monday - Friday: 7:30am - 5:00pm Saturday: 9:00am - 12:30pm (on a rota basis) What's on offer: Competitive salary Performance-related bonuses Company car and mobile phone Generous holiday allowance Pension contributions Comprehensive training Supportive working environment This is a fantastic opportunity to join a dynamic branch team and develop your career in a hands-on managerial role. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Mar 05, 2026
Full time
An opportunity has arisen for a Branch Manager to join a well-established company delivering expert garage door installation, repair, and maintenance for homes and businesses As a Branch Manager , you will be responsible for overseeing day-to-day branch operations and supporting a small team while ensuring smooth customer service and efficient scheduling of installations. This role offers a salary range of £36,000 - £38,000 plus bonuses and benefits. Ideally have managerial experience but candidates with supervisory experience will also be considered. You will be responsible for: Handling sales enquiries and assisting with orders of garage doors and related products Managing a small team, providing guidance and support Responding to emails and telephone calls from customers, colleagues, and suppliers Meeting customers in person to support sales and installations Checking deliveries against orders to ensure accuracy Performing hands-on tasks including occasional heavy lifting of products What we are looking for: Previously worked as a Branch Manager, Branch Operations Manager, Assistant Branch Manager, Store Manager, Trade Counter Manager, Branch Supervisor, Branch Operations supervisor, Trade Counter Supervisor, Retail Manager, Shop Manager, Centre Manager, Sales and Installation Manager or in a similar role. Background working within the garage door, construction, builders merchant, or home improvement sectors. Have experience in sales and administration. Strong leadership skills and ability to manage a team effectively Clear written and verbal communication IT literate Shift: Monday - Friday: 7:30am - 5:00pm Saturday: 9:00am - 12:30pm (on a rota basis) What's on offer: Competitive salary Performance-related bonuses Company car and mobile phone Generous holiday allowance Pension contributions Comprehensive training Supportive working environment This is a fantastic opportunity to join a dynamic branch team and develop your career in a hands-on managerial role. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
An excellent opportunity for an experienced Electrical Tester to join a well-established company! Job Type: Full-Time, Permanent. Salary: £38,000 - £42,000 Per Annum, Depending on Experience. Location: Tamworth. About The Company: Founded in 2008, they are a specialist electrical compliance contractor delivering large-scale EICR programmes for public sector housing providers across the UK. About The Role: The company is recruiting an experienced Electrical Tester to deliver EICR testing & Inspection within social housing properties across Tamworth. This is a permanent PAYE position, with subcontract opportunities also available. If you're an electrical tester who wants steady, long-term work without the stress of finding work, this is the role for you. All jobs are fully organised and scheduled for you, materials are supplied, and a dedicated office team manages planning, certification systems, and client coordination - so you can focus on testing and completing work efficiently. With multiple long-term contracts in the area, you'll have consistent, reliable work year-round Key Responsibilities: Electrical Installation Condition Reports (EICR) Complete EICR testing in occupied social housing properties Carry out C1 and C2 remedial works at the time of testing Where an electrical isolator is not present, issue an unsatisfactory certificate Replace detectors that are missing, damaged, or due to expire within 12 months Ensure compliance with the following: Smoke detectors in halls and landings Heat detector in kitchens Stand-alone battery CO detector in rooms containing gas appliances Candidate Requirements: 18th Edition Wiring Regulations Level 3 Electrical Qualification 2391 Test & Inspect or equivalent ECS or CSCS card Previous experience in electrical testing within housing (preferred) Full UK driving licence Subcontractor Option Daily rate: £250 - £300 Long-term, consistent work available Company Benefits: Salary £38,000 - £42,000 per year Materials provided EasyCerts access Consistent, long-term workload Dedicated scheduling and support team Vehicle allowance Company pension Referral programme If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Mar 05, 2026
Full time
An excellent opportunity for an experienced Electrical Tester to join a well-established company! Job Type: Full-Time, Permanent. Salary: £38,000 - £42,000 Per Annum, Depending on Experience. Location: Tamworth. About The Company: Founded in 2008, they are a specialist electrical compliance contractor delivering large-scale EICR programmes for public sector housing providers across the UK. About The Role: The company is recruiting an experienced Electrical Tester to deliver EICR testing & Inspection within social housing properties across Tamworth. This is a permanent PAYE position, with subcontract opportunities also available. If you're an electrical tester who wants steady, long-term work without the stress of finding work, this is the role for you. All jobs are fully organised and scheduled for you, materials are supplied, and a dedicated office team manages planning, certification systems, and client coordination - so you can focus on testing and completing work efficiently. With multiple long-term contracts in the area, you'll have consistent, reliable work year-round Key Responsibilities: Electrical Installation Condition Reports (EICR) Complete EICR testing in occupied social housing properties Carry out C1 and C2 remedial works at the time of testing Where an electrical isolator is not present, issue an unsatisfactory certificate Replace detectors that are missing, damaged, or due to expire within 12 months Ensure compliance with the following: Smoke detectors in halls and landings Heat detector in kitchens Stand-alone battery CO detector in rooms containing gas appliances Candidate Requirements: 18th Edition Wiring Regulations Level 3 Electrical Qualification 2391 Test & Inspect or equivalent ECS or CSCS card Previous experience in electrical testing within housing (preferred) Full UK driving licence Subcontractor Option Daily rate: £250 - £300 Long-term, consistent work available Company Benefits: Salary £38,000 - £42,000 per year Materials provided EasyCerts access Consistent, long-term workload Dedicated scheduling and support team Vehicle allowance Company pension Referral programme If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Admin Officer: Stratford Housing Centre Contract: September 2026 Salary: 15.59 per hour Location: Stratford, London 5 days' work setting This is a temporary contract role for an Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering a 5 day in office work setting and a London location. (Stratford) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service. This an admin role working within the new bailiffs hub The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties. Key responsibilities Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Skills & Qualifications 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Operational Delivery in HMCTS This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in Face-to-face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 04, 2026
Seasonal
Admin Officer: Stratford Housing Centre Contract: September 2026 Salary: 15.59 per hour Location: Stratford, London 5 days' work setting This is a temporary contract role for an Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering a 5 day in office work setting and a London location. (Stratford) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service. This an admin role working within the new bailiffs hub The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties. Key responsibilities Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Skills & Qualifications 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Operational Delivery in HMCTS This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in Face-to-face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Interim Gas Manager South Coast Based 3-6-month contract - Inside IR35 Full time - onsite presence required Panoramic Associates is currently working with a Client in Hampshire who are looking for a Gas Manager with to join the team for an initial 3-6 month, to oversee their current boiler installation programme. Responsibilities of the Role: Overseeing day-to-day delivery of domestic gas servicing, repairs and boiler works (including contractor/engineer management). Ensuring compliance across domestic gas safety (e.g., Landlord Gas Safety / CP12 scheduling, quality checks, audits, and reporting). Managing performance, productivity, and service standards across an operational team (engineers/partners). Liaising with residents, internal stakeholders, and external contractors to ensure safe, on-time delivery. Supporting programme planning for boiler replacements / servicing cycles and resolving escalations. To be successful in the role you will have: Proven experience managing domestic gas / domestic boilers (servicing, breakdowns, installs/replacements). Strong knowledge of gas compliance and safe systems of work (ACS-aligned environment). Experience leading teams (direct labour and/or subcontractors) and managing KPIs/SLAs. Desirable: experience within social housing / local authority / housing association repairs & maintenance environments. Next Steps If you're a Gas Manager (or a strong Gas Supervisor / Lead Engineer looking to step up), please apply today or contact Rashani Associates to discuss current and upcoming opportunities.
Mar 04, 2026
Contractor
Interim Gas Manager South Coast Based 3-6-month contract - Inside IR35 Full time - onsite presence required Panoramic Associates is currently working with a Client in Hampshire who are looking for a Gas Manager with to join the team for an initial 3-6 month, to oversee their current boiler installation programme. Responsibilities of the Role: Overseeing day-to-day delivery of domestic gas servicing, repairs and boiler works (including contractor/engineer management). Ensuring compliance across domestic gas safety (e.g., Landlord Gas Safety / CP12 scheduling, quality checks, audits, and reporting). Managing performance, productivity, and service standards across an operational team (engineers/partners). Liaising with residents, internal stakeholders, and external contractors to ensure safe, on-time delivery. Supporting programme planning for boiler replacements / servicing cycles and resolving escalations. To be successful in the role you will have: Proven experience managing domestic gas / domestic boilers (servicing, breakdowns, installs/replacements). Strong knowledge of gas compliance and safe systems of work (ACS-aligned environment). Experience leading teams (direct labour and/or subcontractors) and managing KPIs/SLAs. Desirable: experience within social housing / local authority / housing association repairs & maintenance environments. Next Steps If you're a Gas Manager (or a strong Gas Supervisor / Lead Engineer looking to step up), please apply today or contact Rashani Associates to discuss current and upcoming opportunities.
About us Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Our mission Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time. Our Vision To be a trusted partner for Security solutions through intelligence, innovation, and influence. Reward and Benefits Competitive salary up to £60,000 (market aligned for Cambridge) Company car allowance or car provision where required 25 days paid holiday plus bank holidays Unlimited training and clear progression pathways Access to a 24/7 employee wellbeing support line and virtual GP service Recognition rewards and refer-a-friend bonus scheme The Opportunity We are seeking an experienced Head of Operations to lead and evolve our operational delivery across client sites in and around Cambridge. This senior role will shape operational strategy, ensure excellence in service delivery, and lead a diverse team of managers and supervisors to deliver safe, professional, and commercially effective security solutions. Key responsibilities Provide strategic and operational leadership for multi-site security operations, ensuring consistent delivery against contractual KPIs and client expectations. Lead, coach and develop site managers and operational supervisors to build high performing, customer-focused teams. Own operational planning including workforce scheduling, resource allocation and rostering to meet client requirements and budget targets. Drive continuous improvement through audits, performance reviews and the implementation of best practice operational processes and technology solutions. Manage client relationships at senior levels, conducting regular reviews, presenting performance data and acting on feedback to strengthen partnerships. Oversee incident management and investigation processes, ensuring accurate reporting, root-cause analysis and effective corrective actions. Ensure compliance with all legislative, regulatory and contractual requirements including SIA standards, health & safety and data protection. Develop and manage departmental budgets, forecasts and cost-control initiatives to support commercial objectives. Champion a people-first culture that embraces diversity, inclusion and wellbeing across the operational teams. Essential skills and experience Proven experience in a senior operational role within the security or related services sector. Strong people leadership skills with experience of managing multi-site teams and frontline managers. Commercial acumen with experience of budget management, KPI delivery and contract compliance. Excellent stakeholder management and communication skills, able to represent the business at client and industry forums. Sound knowledge of SIA regulation, health & safety legislation and incident management best practice. Proficient with MS Office (Excel, Word, Outlook) and comfortable using operational management systems. Full UK driving licence and right to work in the UK with a five-year checkable history. Resilient, proactive and solutions-focused with a strong attention to detail. Desirable Previous experience in a Head of Operations or Regional Operations Manager role. Experience of managing service contracts Relevant professional qualifications in security management, risk or business leadership. We are Dardan Dardan is a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch". Diversity, Inclusion and Equality At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values. Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!
Mar 04, 2026
Full time
About us Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Our mission Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time. Our Vision To be a trusted partner for Security solutions through intelligence, innovation, and influence. Reward and Benefits Competitive salary up to £60,000 (market aligned for Cambridge) Company car allowance or car provision where required 25 days paid holiday plus bank holidays Unlimited training and clear progression pathways Access to a 24/7 employee wellbeing support line and virtual GP service Recognition rewards and refer-a-friend bonus scheme The Opportunity We are seeking an experienced Head of Operations to lead and evolve our operational delivery across client sites in and around Cambridge. This senior role will shape operational strategy, ensure excellence in service delivery, and lead a diverse team of managers and supervisors to deliver safe, professional, and commercially effective security solutions. Key responsibilities Provide strategic and operational leadership for multi-site security operations, ensuring consistent delivery against contractual KPIs and client expectations. Lead, coach and develop site managers and operational supervisors to build high performing, customer-focused teams. Own operational planning including workforce scheduling, resource allocation and rostering to meet client requirements and budget targets. Drive continuous improvement through audits, performance reviews and the implementation of best practice operational processes and technology solutions. Manage client relationships at senior levels, conducting regular reviews, presenting performance data and acting on feedback to strengthen partnerships. Oversee incident management and investigation processes, ensuring accurate reporting, root-cause analysis and effective corrective actions. Ensure compliance with all legislative, regulatory and contractual requirements including SIA standards, health & safety and data protection. Develop and manage departmental budgets, forecasts and cost-control initiatives to support commercial objectives. Champion a people-first culture that embraces diversity, inclusion and wellbeing across the operational teams. Essential skills and experience Proven experience in a senior operational role within the security or related services sector. Strong people leadership skills with experience of managing multi-site teams and frontline managers. Commercial acumen with experience of budget management, KPI delivery and contract compliance. Excellent stakeholder management and communication skills, able to represent the business at client and industry forums. Sound knowledge of SIA regulation, health & safety legislation and incident management best practice. Proficient with MS Office (Excel, Word, Outlook) and comfortable using operational management systems. Full UK driving licence and right to work in the UK with a five-year checkable history. Resilient, proactive and solutions-focused with a strong attention to detail. Desirable Previous experience in a Head of Operations or Regional Operations Manager role. Experience of managing service contracts Relevant professional qualifications in security management, risk or business leadership. We are Dardan Dardan is a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch". Diversity, Inclusion and Equality At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values. Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!
Service Care Solutions - Construction
Ashford, Kent
Responsive Repairs Planning Supervisor - Kent - Council Client £42,000 per annum 37 hours per week Permanent Service Care Solutions are currently recruiting on behalf of a Local Authority in Kent for a Responsive Repairs Planning Supervisor to join their Housing Operations team on a permanent basis. This is an excellent opportunity for an experienced housing repairs professional to lead the back-office planning and scheduling function of a busy responsive repairs service. Overview of the role You will be responsible for managing the Repairs Team back-office functions, ensuring jobs are scheduled efficiently, monitored effectively, and delivered within required timescales and KPIs. The role will oversee work in progress, invoicing, contractor performance, damp & mould cases (including Awaab's Law compliance), disrepair case preparation, and digital system improvements. You will directly manage Customer Service Agents and administrative staff while working closely with the Operations Manager and Front Office Team Leader to ensure a smooth end-to-end repairs journey for residents. Responsibilities Lead and manage the responsive repairs back-office team Oversee scheduling, automation and manual planning functions Monitor KPIs, WIP and productivity trends Identify service improvements and implement solutions Manage contractor performance, hold review meetings and track KPIs Oversee damp & mould cases and ensure compliance with Awaab's Law Support disrepair case preparation and evidence gathering Ensure contractor invoices are validated and processed correctly Drive digital transformation and system improvements Produce performance reports for senior management Requirements Proven experience within social housing responsive repairs Previous team leader / supervisory experience Strong understanding of repairs scheduling and WIP management Experience managing contractor performance Excellent analytical skills with strong Excel knowledge Experience using housing management systems (MRI, Orchard, Northgate or similar) Understanding of disrepair and damp & mould processes Knowledge of health & safety and contractor compliance This is a permanent opportunity offering long-term stability within a forward-thinking Housing Service. Contact: James Glover at Service Care Solutions on or via email at
Mar 04, 2026
Full time
Responsive Repairs Planning Supervisor - Kent - Council Client £42,000 per annum 37 hours per week Permanent Service Care Solutions are currently recruiting on behalf of a Local Authority in Kent for a Responsive Repairs Planning Supervisor to join their Housing Operations team on a permanent basis. This is an excellent opportunity for an experienced housing repairs professional to lead the back-office planning and scheduling function of a busy responsive repairs service. Overview of the role You will be responsible for managing the Repairs Team back-office functions, ensuring jobs are scheduled efficiently, monitored effectively, and delivered within required timescales and KPIs. The role will oversee work in progress, invoicing, contractor performance, damp & mould cases (including Awaab's Law compliance), disrepair case preparation, and digital system improvements. You will directly manage Customer Service Agents and administrative staff while working closely with the Operations Manager and Front Office Team Leader to ensure a smooth end-to-end repairs journey for residents. Responsibilities Lead and manage the responsive repairs back-office team Oversee scheduling, automation and manual planning functions Monitor KPIs, WIP and productivity trends Identify service improvements and implement solutions Manage contractor performance, hold review meetings and track KPIs Oversee damp & mould cases and ensure compliance with Awaab's Law Support disrepair case preparation and evidence gathering Ensure contractor invoices are validated and processed correctly Drive digital transformation and system improvements Produce performance reports for senior management Requirements Proven experience within social housing responsive repairs Previous team leader / supervisory experience Strong understanding of repairs scheduling and WIP management Experience managing contractor performance Excellent analytical skills with strong Excel knowledge Experience using housing management systems (MRI, Orchard, Northgate or similar) Understanding of disrepair and damp & mould processes Knowledge of health & safety and contractor compliance This is a permanent opportunity offering long-term stability within a forward-thinking Housing Service. Contact: James Glover at Service Care Solutions on or via email at
Overview Scheduling & Logistics Co-ordinator Location: Ross on Wye Contract Type: Permanent Salary: Up to £27,500 (experience depending) Start Your Career with HSL Compliance Reporting to Logistics Manager, the Scheduling and Logistics Co-ordinator role is to ensure that the operational requirements of our clients are carried out whilst maximizing the company's commercial objectives and achieving complete customer satisfaction What You'll Do Assist with the booking and confirmation of jobs Communicating with clients predominantly via telephone and also email All tasks are to be added to the system in a timely manner Provide support for the Logistics Manager in relation to commercial administration of the business Process jobs and follow up any questions or queries with the clients Liaise with the field regarding logistical or onsite queries - should there be problems finding location or gaining access Liaise with the field to make sure that reports are returned to the office within the client agreement Monitor urgent surveys being processed Log all non-conformities and complaint information onto the computer Assist the Logistics Manager with producing information for the manager Adhere to policies and procedures relating to health and safety and quality management Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility Key contacts Regional Planning Lead Regional Supervisors & Account Managers What We're Looking For Confident phone manner and customer service Working as part of a team and on your own initiative Prior experience in scheduling works/ managing diaries or similar desirable Confident telephone manner A good geographical knowledge of the UK Good IT skills including MS Office Excellent communication skills (internal and external customers) and be personable to build relationships Confident in the use of the internet to source accommodation and transport Exceptional organisational skills An eye for detail Ability to work as part of a team but also independently when needed Good problem solving skills Why Work for HSL? Full training and clear career development pathways Opportunities to gain industry-recognised qualifications Paid overtime (including travel time from leaving home) 22 days annual leave + bank holidays Option to take 3 additional unpaid leave days Company pension scheme & sick pay scheme Free eye test every 2 years Access to Kinhub (wellbeing & financial support) Discounts with hundreds of retailers via Reward Gateway About Us HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us. Ready to Apply? If you're reliable, motivated, and looking for a role with variety, stability and progression, we'd love to hear from you. Apply online today with your latest CV.
Mar 03, 2026
Full time
Overview Scheduling & Logistics Co-ordinator Location: Ross on Wye Contract Type: Permanent Salary: Up to £27,500 (experience depending) Start Your Career with HSL Compliance Reporting to Logistics Manager, the Scheduling and Logistics Co-ordinator role is to ensure that the operational requirements of our clients are carried out whilst maximizing the company's commercial objectives and achieving complete customer satisfaction What You'll Do Assist with the booking and confirmation of jobs Communicating with clients predominantly via telephone and also email All tasks are to be added to the system in a timely manner Provide support for the Logistics Manager in relation to commercial administration of the business Process jobs and follow up any questions or queries with the clients Liaise with the field regarding logistical or onsite queries - should there be problems finding location or gaining access Liaise with the field to make sure that reports are returned to the office within the client agreement Monitor urgent surveys being processed Log all non-conformities and complaint information onto the computer Assist the Logistics Manager with producing information for the manager Adhere to policies and procedures relating to health and safety and quality management Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility Key contacts Regional Planning Lead Regional Supervisors & Account Managers What We're Looking For Confident phone manner and customer service Working as part of a team and on your own initiative Prior experience in scheduling works/ managing diaries or similar desirable Confident telephone manner A good geographical knowledge of the UK Good IT skills including MS Office Excellent communication skills (internal and external customers) and be personable to build relationships Confident in the use of the internet to source accommodation and transport Exceptional organisational skills An eye for detail Ability to work as part of a team but also independently when needed Good problem solving skills Why Work for HSL? Full training and clear career development pathways Opportunities to gain industry-recognised qualifications Paid overtime (including travel time from leaving home) 22 days annual leave + bank holidays Option to take 3 additional unpaid leave days Company pension scheme & sick pay scheme Free eye test every 2 years Access to Kinhub (wellbeing & financial support) Discounts with hundreds of retailers via Reward Gateway About Us HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us. Ready to Apply? If you're reliable, motivated, and looking for a role with variety, stability and progression, we'd love to hear from you. Apply online today with your latest CV.
I am working with an international law firm and they are looking for a Partner HR Executive Assistant (12 month FTC - maternity cover). The hours are 9.30am-5.30pm and they do offer hybrid working 3 days in the office/2 from home and the salary is up to £55,000. Department Human Resources Team Structure This role is in the firm's Partner HR team, made up of the Senior HR Manager and HR Manager, who work with the Chief People and Talent Officer (CPO) in supporting partners on all HR related matters. The Partner HR Executive Assistant supports the Senior HR Manager and HR Manager in the provision of a consistently high level, seamless HR service to our 250 global partners. The role will involve providing an enhanced level of support for partners and assisting on projects in line with the firm's strategy. The role will also work closely with our key stakeholder groups including the Global Leadership Team (GLT), the Review Panel and the Supervisory Council as well as the Global People team, including the lateral partner recruitment team. Main Responsibilities Onboarding and integration Supporting the Senior HR Manager and working closely with stakeholders as well as the lateral partner recruitment team with the smooth integration of lateral partner new joiners across the firm. This will include: Preparing induction and integration plans including scheduling the various meetings and liaising with key stakeholders; Uploading new joiner information onto Workday (HR system) and coordinating with various teams across the firm to ensure onboarding preparations are made (this would include Facilities, Business Acceptance, Legal and Regulatory Risk, IT and Executive Assistants); Liaising with the partner candidate and as well as internal stakeholders; and Finalising all new joiner admin including all correct documentation is executed and making the correct registrations on the SRA as well as Companies House. Partner HR support and annual partner processes Supporting the Senior HR Manager with coordinating all changes to partner terms and the life cycle of partners (i.e. preparing letters covering sabbaticals, maternity, departures, transfers, consultancy arrangements and departures etc). Maintaining the partner intranet site, as well as all Partner HR related filing, trackers and documents including Excel spreadsheets and Word template letters. Coordinating the annual partner promotion process including arranging key meetings, updating documentation (as required), keeping track of the project plan and timetable, supporting with the assessments, preparing bundles for the GLT and sharing documents with the Review Panel and Supervisory Council. Coordinating the annual partner appraisal and remuneration review process including scheduling appraisal meetings, creating and transferring objectives to partner appraisal forms, pulling financial reports from the Finance System, liaising with partners, Practice Group Leaders and Office Managing partners throughout, supporting with the key documentation required for the remuneration moderation meetings with the GLT, collating and recording partner feedback, attending and taking notes during the GLT remuneration moderation meetings, preparing remuneration review letters for partners. Coordinating other cyclical and ad hoc processes relating to the partner population as required. Producing regular reports and collating partner data using key documents and internal reporting systems. Relationships, Continuous Improvement and Reporting Building and maintaining key relationships across the firm including the Global People team, Business Acceptance and Legal and Regulatory Risk, Accounts, BD, Global Leadership Team. Being a key point of contact for those teams on Partner HR related queries. Being responsible for updating, maintaining and collating key information such as management documentation, partner information, etc. in line with GDPR and the filing/archiving approach. Knowhow and guidance - working with the Senior HR Manager and HR Manager in ensuring each process has a detailed written step by step process and guidance. Continuous improvement - identifying and leading on improvements to be made to streamline processes and increase time efficiency. Attributes/Skills Required Previous experience in an HR assistant or executive assistant role in a professional services environment is essential, and experience in a partnership environment is desirable. Robust personality with the ability to work under pressure on a demanding and varied case load and challenge senior decision makers. Excellent self-management, organisational and diary management skills with the ability to co-ordinate multi-work streams and effectively prioritise. Extremely discreet and trustworthy, with a complete understanding of the delicate and confidential information within our control. Excellent attention to detail and focus on continuous improvement. Excellent communication skills (both written and oral) and the ability to build rapport quickly with partners, employees at all levels and external suppliers and bodies. Experience of collaborative working on cross functional matters. A client-focused flexible approach and proactive manner to all work and tasks. Highly motivated, approachable, energetic self-starter who can think and act independently. Proven ability to make sound judgements and adapt to changing work situations. A strategic thinker with excellent analytical skills and a commercial approach. A self-starter with drive, enthusiasm and a positive attitude; and Proficient in all Microsoft Office applications including PowerPoint and Excel.
Mar 03, 2026
Contractor
I am working with an international law firm and they are looking for a Partner HR Executive Assistant (12 month FTC - maternity cover). The hours are 9.30am-5.30pm and they do offer hybrid working 3 days in the office/2 from home and the salary is up to £55,000. Department Human Resources Team Structure This role is in the firm's Partner HR team, made up of the Senior HR Manager and HR Manager, who work with the Chief People and Talent Officer (CPO) in supporting partners on all HR related matters. The Partner HR Executive Assistant supports the Senior HR Manager and HR Manager in the provision of a consistently high level, seamless HR service to our 250 global partners. The role will involve providing an enhanced level of support for partners and assisting on projects in line with the firm's strategy. The role will also work closely with our key stakeholder groups including the Global Leadership Team (GLT), the Review Panel and the Supervisory Council as well as the Global People team, including the lateral partner recruitment team. Main Responsibilities Onboarding and integration Supporting the Senior HR Manager and working closely with stakeholders as well as the lateral partner recruitment team with the smooth integration of lateral partner new joiners across the firm. This will include: Preparing induction and integration plans including scheduling the various meetings and liaising with key stakeholders; Uploading new joiner information onto Workday (HR system) and coordinating with various teams across the firm to ensure onboarding preparations are made (this would include Facilities, Business Acceptance, Legal and Regulatory Risk, IT and Executive Assistants); Liaising with the partner candidate and as well as internal stakeholders; and Finalising all new joiner admin including all correct documentation is executed and making the correct registrations on the SRA as well as Companies House. Partner HR support and annual partner processes Supporting the Senior HR Manager with coordinating all changes to partner terms and the life cycle of partners (i.e. preparing letters covering sabbaticals, maternity, departures, transfers, consultancy arrangements and departures etc). Maintaining the partner intranet site, as well as all Partner HR related filing, trackers and documents including Excel spreadsheets and Word template letters. Coordinating the annual partner promotion process including arranging key meetings, updating documentation (as required), keeping track of the project plan and timetable, supporting with the assessments, preparing bundles for the GLT and sharing documents with the Review Panel and Supervisory Council. Coordinating the annual partner appraisal and remuneration review process including scheduling appraisal meetings, creating and transferring objectives to partner appraisal forms, pulling financial reports from the Finance System, liaising with partners, Practice Group Leaders and Office Managing partners throughout, supporting with the key documentation required for the remuneration moderation meetings with the GLT, collating and recording partner feedback, attending and taking notes during the GLT remuneration moderation meetings, preparing remuneration review letters for partners. Coordinating other cyclical and ad hoc processes relating to the partner population as required. Producing regular reports and collating partner data using key documents and internal reporting systems. Relationships, Continuous Improvement and Reporting Building and maintaining key relationships across the firm including the Global People team, Business Acceptance and Legal and Regulatory Risk, Accounts, BD, Global Leadership Team. Being a key point of contact for those teams on Partner HR related queries. Being responsible for updating, maintaining and collating key information such as management documentation, partner information, etc. in line with GDPR and the filing/archiving approach. Knowhow and guidance - working with the Senior HR Manager and HR Manager in ensuring each process has a detailed written step by step process and guidance. Continuous improvement - identifying and leading on improvements to be made to streamline processes and increase time efficiency. Attributes/Skills Required Previous experience in an HR assistant or executive assistant role in a professional services environment is essential, and experience in a partnership environment is desirable. Robust personality with the ability to work under pressure on a demanding and varied case load and challenge senior decision makers. Excellent self-management, organisational and diary management skills with the ability to co-ordinate multi-work streams and effectively prioritise. Extremely discreet and trustworthy, with a complete understanding of the delicate and confidential information within our control. Excellent attention to detail and focus on continuous improvement. Excellent communication skills (both written and oral) and the ability to build rapport quickly with partners, employees at all levels and external suppliers and bodies. Experience of collaborative working on cross functional matters. A client-focused flexible approach and proactive manner to all work and tasks. Highly motivated, approachable, energetic self-starter who can think and act independently. Proven ability to make sound judgements and adapt to changing work situations. A strategic thinker with excellent analytical skills and a commercial approach. A self-starter with drive, enthusiasm and a positive attitude; and Proficient in all Microsoft Office applications including PowerPoint and Excel.
Account Manager Fire Door Installation Programmes Salary: £32,000 Contract: 3-Month Temporary to Permanent Sector: Passive Fire Protection / Social Housing Overview We are seeking an Account Manager to oversee a dedicated fire door installation programme for a key Housing Association client. This role combines scheduling, client relationship management, and operational coordination, acting as the central point of contact between the client and on-site engineers. This is a 3-month temp-to-perm opportunity offering long-term stability for the right individual with relevant fire door and social housing experience. Key Responsibilities Act as the main point of contact for one Housing Association client, ensuring clear communication and high service levels Manage day-to-day client care, responding to queries and maintaining strong professional relationships Coordinate and schedule fire door installation engineers across live social housing sites Plan works efficiently to meet programme deadlines and minimise disruption to residents Monitor progress of installations and ensure works are completed within agreed timeframes Liaise with site teams and supervisors to track performance and resolve operational issues Maintain accurate scheduling records and update client reports as required Support with programme coordination, compliance documentation and general administration Requirements Proven experience within fire door installation programmes (essential) Previous experience working with Housing Associations or social housing clients Strong scheduling and coordination background (similar to an operations or programme coordinator role) Excellent client-facing and relationship management skills Organised, proactive and confident managing engineer diaries Strong communication skills and ability to work in a fast-paced environment What We re Looking For This role would suit someone with experience in passive fire operations, particularly fire door installs, who understands the pressures of social housing programmes and the importance of client care. You must be confident managing one key client account while coordinating engineers and ensuring the smooth delivery of installation works.
Mar 03, 2026
Full time
Account Manager Fire Door Installation Programmes Salary: £32,000 Contract: 3-Month Temporary to Permanent Sector: Passive Fire Protection / Social Housing Overview We are seeking an Account Manager to oversee a dedicated fire door installation programme for a key Housing Association client. This role combines scheduling, client relationship management, and operational coordination, acting as the central point of contact between the client and on-site engineers. This is a 3-month temp-to-perm opportunity offering long-term stability for the right individual with relevant fire door and social housing experience. Key Responsibilities Act as the main point of contact for one Housing Association client, ensuring clear communication and high service levels Manage day-to-day client care, responding to queries and maintaining strong professional relationships Coordinate and schedule fire door installation engineers across live social housing sites Plan works efficiently to meet programme deadlines and minimise disruption to residents Monitor progress of installations and ensure works are completed within agreed timeframes Liaise with site teams and supervisors to track performance and resolve operational issues Maintain accurate scheduling records and update client reports as required Support with programme coordination, compliance documentation and general administration Requirements Proven experience within fire door installation programmes (essential) Previous experience working with Housing Associations or social housing clients Strong scheduling and coordination background (similar to an operations or programme coordinator role) Excellent client-facing and relationship management skills Organised, proactive and confident managing engineer diaries Strong communication skills and ability to work in a fast-paced environment What We re Looking For This role would suit someone with experience in passive fire operations, particularly fire door installs, who understands the pressures of social housing programmes and the importance of client care. You must be confident managing one key client account while coordinating engineers and ensuring the smooth delivery of installation works.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. GENERAL MANAGER Summary / Primary Purpose The General Manager's primary responsibility is the creation of strategic business plans that will impact overall store performance metrics, customer service and lead to successful execution of initiatives. The General Manager sets the tone for the store environment through partnership with the Store Manager / Management Team and all store staff. It is the role of General Manager to exemplify excellence with all Coach Standards including Coach Service, operations and visual presentation along with modeling core competencies. The General Manager's leadership includes mentoring the Store Manager / Management Team through all performance management competencies and behavioral expectations. The General Manager partners with the Area Manager to evaluate store and market opportunities, establish goals, create and implement strategies that will impact store results and profitability. PROFILE Management Competencies and Behavioral Expectations SALES ABILITY/SKILLS Partners with Store Manager / Management Team to establish sales and productivity goals for the store and associates utilizing current business trends and forecasts Recognizes external economic factors/business trends and communicates plans for change to ensure goals are met Utilizes resources to effectively forecast sales plans Consistently ensures the execution of sales training programs Sets the example through role modeling Coach Service behaviors Creates a high energy, sales and service focused environment SERVICE ORIENTATION Evaluates the execution of the Service Leader role and provides coaching and feedback to ensure consistency with all members of management Empowers team to solve customer problems and meet customers' needs Ensures Service standards are achieved through appropriate labour scheduling PEOPLE DEVELOPMENT Identifies opportunities and creates action plans for the development of the Store Manager / Management Team; provides consistent coaching and feedback throughout implementation Enables Store Manager / Management Team to develop action plans for all levels of employees through shared evaluation of individual strengths and opportunities Develops realistic action plans and goals for team members career advancement, and communicates results to Area Manager in order to help fill openings in area / district SELF DEVELOPMENT Consistently asks for, and is open to feedback from supervisor, subordinates and peers Establishes sound business relationships with corporate partners, peer group and local village or centre management Acts on feedback from others to improve own performance or address development issues Achieves deadlines even in the face of obstacles or problems Adapts to constantly changing environment by changing own plan, schedules etc. Aware of own strengths and development needs and communicates them to supervisor Seeks out tasks beyond own job description LEADERSHIP Establishes relationships and is viewed as an expert by area/district by providing business insight and offering support Acts as advocate for the team Approaches challenges in direct and timely manner Takes educated risks when necessary, and challenges others as appropriate Able to motivate others to achieve results, and inspire team to follow lead Able to maintain composure even when faced with tough situations Maintains high level of integrity in business and relationships with others Consistently establishes and measures expectations for performance Maintains a confident and/or commanding floor presence Ensures that team understands company vision and business needs Takes on leadership role at store openings (per Area Manager request) Provide store support within area/district as directed by multi manager TEAMBUILDING Creates a positive, high energy and professional store environment by role modeling behavioral expectations Enables Store Manager / Management Team to take on a primary leadership role through consistent support of ideas and expectations Fosters environment of inclusion and creates partnerships with team members Proactively and consistently utilizes The Network and The Shop to source candidates for store and communicates Top Talent information to Multi Manager Able to identify training opportunities and evaluate the store's overall performance to select Top Talent and fill open positions promptly Support On-Boarding of new management team members within area/district (per Area Manger request) COMMUNICATION Demonstrates effective written, verbal, and non-verbal communication Communicates professionally with diplomacy and tact, and tailors style to impact specific audience Communicates effectively with direct reports, peers, supervisors, and corporate partners Demonstrates the ability to influence others and role models skill for the Store Manager / Management Team Ensures the team is able to effectively communicate with each other Ensures consistent use of Coach communication tools Practices effective active listening techniques Delivers difficult messages with objectivity while maintaining self-esteem Diffuses potential conflict by utilizing situation/behavior/impact model and able to redirect to achieve desired results STRATEGIC PLANNING/ORGANIZING/EXECUTION Anticipates potential obstacles or issues and develops solutions to overcome Appropriately allocates and monitors planned payroll hours according to business trends and scheduling needs. Creates long term hiring plans to meet forecasted sales plans Partners with Area Manager to implement processes that will impact store specific operations Works with Area Manager and corporate partners to ensure effective product flow Implements plans in a timely manner, and ensures team understanding Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results Develops systems to achieve goals, and able to redefine goals as appropriate Able to influence others to gain support to achieve goals and complete projects Effective use of planning and/or time management tools Effectively prioritizes business needs Delegates and follows-up to ensure key issues are addressed Tailors execution of company initiatives to environment INTEGRITY/PROFESSIONALISM Represents the brand appropriately in all situations Consistently ensures team compliance to company guidelines Appropriately reacts to unethical or unprofessional behavior Demonstrates professional ethics and instills them among all team members. Maintains professional demeanor even in times of stress Maintains objectivity and considers all points of view Maintains alignment with company goals and vision Additional Requirements Experience: 3 to 5 years previous Store Manager experience in a retail service environment Education: High School diploma or equivalent, college or university degree preferred Technical: Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook Physical: Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements, and store climbing requirements Schedule: Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity . click apply for full job details
Mar 02, 2026
Full time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. GENERAL MANAGER Summary / Primary Purpose The General Manager's primary responsibility is the creation of strategic business plans that will impact overall store performance metrics, customer service and lead to successful execution of initiatives. The General Manager sets the tone for the store environment through partnership with the Store Manager / Management Team and all store staff. It is the role of General Manager to exemplify excellence with all Coach Standards including Coach Service, operations and visual presentation along with modeling core competencies. The General Manager's leadership includes mentoring the Store Manager / Management Team through all performance management competencies and behavioral expectations. The General Manager partners with the Area Manager to evaluate store and market opportunities, establish goals, create and implement strategies that will impact store results and profitability. PROFILE Management Competencies and Behavioral Expectations SALES ABILITY/SKILLS Partners with Store Manager / Management Team to establish sales and productivity goals for the store and associates utilizing current business trends and forecasts Recognizes external economic factors/business trends and communicates plans for change to ensure goals are met Utilizes resources to effectively forecast sales plans Consistently ensures the execution of sales training programs Sets the example through role modeling Coach Service behaviors Creates a high energy, sales and service focused environment SERVICE ORIENTATION Evaluates the execution of the Service Leader role and provides coaching and feedback to ensure consistency with all members of management Empowers team to solve customer problems and meet customers' needs Ensures Service standards are achieved through appropriate labour scheduling PEOPLE DEVELOPMENT Identifies opportunities and creates action plans for the development of the Store Manager / Management Team; provides consistent coaching and feedback throughout implementation Enables Store Manager / Management Team to develop action plans for all levels of employees through shared evaluation of individual strengths and opportunities Develops realistic action plans and goals for team members career advancement, and communicates results to Area Manager in order to help fill openings in area / district SELF DEVELOPMENT Consistently asks for, and is open to feedback from supervisor, subordinates and peers Establishes sound business relationships with corporate partners, peer group and local village or centre management Acts on feedback from others to improve own performance or address development issues Achieves deadlines even in the face of obstacles or problems Adapts to constantly changing environment by changing own plan, schedules etc. Aware of own strengths and development needs and communicates them to supervisor Seeks out tasks beyond own job description LEADERSHIP Establishes relationships and is viewed as an expert by area/district by providing business insight and offering support Acts as advocate for the team Approaches challenges in direct and timely manner Takes educated risks when necessary, and challenges others as appropriate Able to motivate others to achieve results, and inspire team to follow lead Able to maintain composure even when faced with tough situations Maintains high level of integrity in business and relationships with others Consistently establishes and measures expectations for performance Maintains a confident and/or commanding floor presence Ensures that team understands company vision and business needs Takes on leadership role at store openings (per Area Manager request) Provide store support within area/district as directed by multi manager TEAMBUILDING Creates a positive, high energy and professional store environment by role modeling behavioral expectations Enables Store Manager / Management Team to take on a primary leadership role through consistent support of ideas and expectations Fosters environment of inclusion and creates partnerships with team members Proactively and consistently utilizes The Network and The Shop to source candidates for store and communicates Top Talent information to Multi Manager Able to identify training opportunities and evaluate the store's overall performance to select Top Talent and fill open positions promptly Support On-Boarding of new management team members within area/district (per Area Manger request) COMMUNICATION Demonstrates effective written, verbal, and non-verbal communication Communicates professionally with diplomacy and tact, and tailors style to impact specific audience Communicates effectively with direct reports, peers, supervisors, and corporate partners Demonstrates the ability to influence others and role models skill for the Store Manager / Management Team Ensures the team is able to effectively communicate with each other Ensures consistent use of Coach communication tools Practices effective active listening techniques Delivers difficult messages with objectivity while maintaining self-esteem Diffuses potential conflict by utilizing situation/behavior/impact model and able to redirect to achieve desired results STRATEGIC PLANNING/ORGANIZING/EXECUTION Anticipates potential obstacles or issues and develops solutions to overcome Appropriately allocates and monitors planned payroll hours according to business trends and scheduling needs. Creates long term hiring plans to meet forecasted sales plans Partners with Area Manager to implement processes that will impact store specific operations Works with Area Manager and corporate partners to ensure effective product flow Implements plans in a timely manner, and ensures team understanding Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results Develops systems to achieve goals, and able to redefine goals as appropriate Able to influence others to gain support to achieve goals and complete projects Effective use of planning and/or time management tools Effectively prioritizes business needs Delegates and follows-up to ensure key issues are addressed Tailors execution of company initiatives to environment INTEGRITY/PROFESSIONALISM Represents the brand appropriately in all situations Consistently ensures team compliance to company guidelines Appropriately reacts to unethical or unprofessional behavior Demonstrates professional ethics and instills them among all team members. Maintains professional demeanor even in times of stress Maintains objectivity and considers all points of view Maintains alignment with company goals and vision Additional Requirements Experience: 3 to 5 years previous Store Manager experience in a retail service environment Education: High School diploma or equivalent, college or university degree preferred Technical: Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook Physical: Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements, and store climbing requirements Schedule: Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity . click apply for full job details
