We follow a hybrid working style, with three days per week spent in our Tower Bridge office. Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers. Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together. As a Client Relationship Support, you are the bridge between our market leading product suite and the agents who rely on them. You won't just be managing accounts; you'll be acting as a trusted advisor. Using a blend of data driven insights and human empathy, you will ensure our partners maximise the value of their membership, optimise their digital presence, and stay loyal to the Zoopla brand. This role is an incredible entry point for a motivated professional looking to break into the PropTech industry. Working with a household name like Zoopla, you will gain unparalleled exposure to the intersection of real estate and technology. This position is designed for growth; for the right candidate, it serves as a high impact launchpad with the potential to progress into wider Account Management and strategic commercial roles within the business. We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors. Key Responsibilities Relationship Management: Develop deep, long-term relationships with your account base to promote brand loyalty and high retention rates. Insightful Communication: Use various technologies to provide rich, digestible insights on portfolio performance. Churn & Escalation Management: Proactively manage the cancellation process, tackling objections and resolving escalations or complaints with a calm, solution oriented approach. Value Realisation: Conduct regular reviews to ensure clients are fully utilising the Zoopla product suite and getting a clear return on their investment. Data Analysis: Dive into product usage and performance data to identify trends, improve service offerings, and provide actionable advice to customers. Voice of the Client: Collaborate closely with the wider Sales and Product teams to champion your clients' needs and help shape the future of our customer experience. Optimised Adoption: Provide 1:1 guidance and best practice advice to help customers master our tools and integrate them into their daily workflows. Requirements & Experience Technical Aptitude: You are comfortable navigating CRM systems (e.g., Salesforce) and are proficient at interpreting data sets. Expert Communicator: You possess exceptional written and verbal skills, with the ability to explain complex data in a simple, compelling way. Industry Passion: You have relevant experience or a genuine interest in PropTech, real estate, property marketing, or online advertising. Proactive Problem Solver: You identify client needs and potential blockers before they become issues, moving quickly to resolve them. Empathy & Curiosity: You have a natural ability to step into the client's shoes and a desire to understand the "why" behind their challenges. Core Competencies & Mindset Intellectual Curiosity: You don't just look at a report; you dig deeper to find the story behind the numbers. Rigorous Quality Assurance: You have a "check and verify" mindset. You take pride in ensuring every detail is 100% accurate before it reaches the client. Customer Centric Accuracy: You understand that operational precision is the foundation of trust. If the data is wrong, the relationship suffers, you ensure it's always right. Personal Attributes Proactive & Resourceful: You bring solutions, not just problems, to the table. "Can-Do" Attitude: You're happy to roll up your sleeves and support the wider team whenever needed. Approachable: You build rapport effortlessly and stay positive, even when under pressure or dealing with difficult conversations. Highly Organised: You can juggle multiple tasks from data reporting to billing queries, without losing track of the details. Our hybrid setup means you'll join us in the Tower Bridge office 3 days each week 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London 7.5% pension contribution by the company
Apr 07, 2026
Full time
We follow a hybrid working style, with three days per week spent in our Tower Bridge office. Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers. Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together. As a Client Relationship Support, you are the bridge between our market leading product suite and the agents who rely on them. You won't just be managing accounts; you'll be acting as a trusted advisor. Using a blend of data driven insights and human empathy, you will ensure our partners maximise the value of their membership, optimise their digital presence, and stay loyal to the Zoopla brand. This role is an incredible entry point for a motivated professional looking to break into the PropTech industry. Working with a household name like Zoopla, you will gain unparalleled exposure to the intersection of real estate and technology. This position is designed for growth; for the right candidate, it serves as a high impact launchpad with the potential to progress into wider Account Management and strategic commercial roles within the business. We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors. Key Responsibilities Relationship Management: Develop deep, long-term relationships with your account base to promote brand loyalty and high retention rates. Insightful Communication: Use various technologies to provide rich, digestible insights on portfolio performance. Churn & Escalation Management: Proactively manage the cancellation process, tackling objections and resolving escalations or complaints with a calm, solution oriented approach. Value Realisation: Conduct regular reviews to ensure clients are fully utilising the Zoopla product suite and getting a clear return on their investment. Data Analysis: Dive into product usage and performance data to identify trends, improve service offerings, and provide actionable advice to customers. Voice of the Client: Collaborate closely with the wider Sales and Product teams to champion your clients' needs and help shape the future of our customer experience. Optimised Adoption: Provide 1:1 guidance and best practice advice to help customers master our tools and integrate them into their daily workflows. Requirements & Experience Technical Aptitude: You are comfortable navigating CRM systems (e.g., Salesforce) and are proficient at interpreting data sets. Expert Communicator: You possess exceptional written and verbal skills, with the ability to explain complex data in a simple, compelling way. Industry Passion: You have relevant experience or a genuine interest in PropTech, real estate, property marketing, or online advertising. Proactive Problem Solver: You identify client needs and potential blockers before they become issues, moving quickly to resolve them. Empathy & Curiosity: You have a natural ability to step into the client's shoes and a desire to understand the "why" behind their challenges. Core Competencies & Mindset Intellectual Curiosity: You don't just look at a report; you dig deeper to find the story behind the numbers. Rigorous Quality Assurance: You have a "check and verify" mindset. You take pride in ensuring every detail is 100% accurate before it reaches the client. Customer Centric Accuracy: You understand that operational precision is the foundation of trust. If the data is wrong, the relationship suffers, you ensure it's always right. Personal Attributes Proactive & Resourceful: You bring solutions, not just problems, to the table. "Can-Do" Attitude: You're happy to roll up your sleeves and support the wider team whenever needed. Approachable: You build rapport effortlessly and stay positive, even when under pressure or dealing with difficult conversations. Highly Organised: You can juggle multiple tasks from data reporting to billing queries, without losing track of the details. Our hybrid setup means you'll join us in the Tower Bridge office 3 days each week 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London 7.5% pension contribution by the company
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Loyalty Operations and Experience Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick? At Expedia Group, we aim to be the most rewarding place to book travel. Our loyalty members are the center of our business, driving revenue and satisfaction and making up the majority of our overall traveler revenue to EG. The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time. We champion members by ensuring every touchpoint is consistent, intuitive, and rewarding, and we support internal teams with clear documentation so there is a single, consistent understanding of how our programs work. Role summary The Loyalty Operations and Experience Manager serves as a subject matter expert for a defined set of loyalty experiences, and owner of key operational processes. This role ensures the assigned loyalty experience area is intuitive, rewarding, and operationally robust across all touchpoints and channels, while staying aligned to our overall program and brand strategies. You will translate program vision and rules into clear, scalable operational processes, documentation, and experiences, partnering closely with TEaL, Loyalty Performance, Product, Technology, Finance, Legal, Accounting, and our Brands to deliver simple, consistent, and delightful loyalty journeys for travelers. This is a manager level role for an individual who is hands on in operations, comfortable with complex details, and able to influence cross functional stakeholders to maintain and improve the loyalty experience. In this role, you will: Subject Matter Expert for loyalty experiences Serve as the program owner for specific loyalty experiences, acting as the subject matter expert across Brands and Points of Sale. Ensuring consistency of the end to end experience for your experience areas across site experience, communications, and Agent support articles, ensuring a consistent experience and clear traveler understanding of how the program works. Have a deep understanding of loyalty program rules and mechanics for your experiences, ensuring they are accurately reflected in business rules, system configurations, and traveler facing experiences. Maintain program rule documentation for your areas and partner with Legal and other stakeholders to keep T&C's and internal documentation aligned with the live experience. Work with cross functional teams on changes that impact loyalty experiences (e.g., T&C's, Messaging, site experiences, and comms), balancing customer value, Brand strategy, economics, and operational feasibility. Enhancement backlog & continuous improvement Maintain a prioritized enhancement backlog, informed by data, traveler feedback, audits, and issue trends. Build clear business cases and apply strong financial acumen to proposed changes to loyalty mechanics, quantifying traveler impact, costs, and expected returns to inform prioritization and decision making. Partner with Loyalty Performance to understand and influence key economics and performance drivers for your area, ensuring changes support both traveler value and business outcomes. Internal Process Owner Own a key loyalty operations process end to end, defining clear priorities, workflows, and outputs. Ensure the process is well documented, scalable, and structured so broader team members can support execution consistently and efficiently. Continuously review and refine the process to improve speed, quality, and traveler outcomes while managing operational risk. Issue management & remediation Act as owner for issues related to your experiences that impact members, leading traveler and business resolution and keeping key stakeholders updated on progress. Serve as the central coordination point across cross functional teams (e.g., Product, Tech, TPSP, Legal, Finance) to drive timely, aligned resolution paths for members. Understand the traveler impact of the issue and define remediation plans that protect both traveler experience and business outcomes. Audits, controls, and quality Execute regular audits of your experiences as part of the bi annual audit process, validating alignment between business rules, live experience, and documented T&C's across brands and points of sale. Define and monitor operational controls, KPIs, and guardrails that ensure loyalty mechanics in your area are functioning as intended and that traveler issues are identified and addressed early. Experience & Qualifications Experience: 7+ years of relevant experience; bachelor's degree preferred. Background: Experience in loyalty, marketing, product operations, or a related discipline, including experience running or optimizing complex customer programs and processes. Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys, and how to improve experiences that are simple, transparent, and rewarding for travelers. Operational excellence: Proven track record designing and running scalable operational processes, documentation, and frameworks in a fast paced, global environment. Analytical skills: Comfortable working with data to diagnose issues, size opportunities, and measure impact; experience with tools such as Excel, Tableau, or similar analytics platforms is strongly preferred. Financial acumen: Able to interpret financial and performance data, understand P&L and unit economics impacts, and build business cases that balance traveler value, cost, and commercial outcomes. Influence & communication: Ability to collaborate and build strong relationships across functions and levels, using clear written and verbal communication to drive decisions and shared outcomes. Execution & adaptability: Comfortable handling multiple projects simultaneously while remaining organized and detail oriented; resilient and able to adapt as business priorities and strategies evolve. Tools & ways of working: Proficient with modern collaboration tools and open to leveraging AI and automation to streamline and scale operational work. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Apr 07, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Loyalty Operations and Experience Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick? At Expedia Group, we aim to be the most rewarding place to book travel. Our loyalty members are the center of our business, driving revenue and satisfaction and making up the majority of our overall traveler revenue to EG. The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time. We champion members by ensuring every touchpoint is consistent, intuitive, and rewarding, and we support internal teams with clear documentation so there is a single, consistent understanding of how our programs work. Role summary The Loyalty Operations and Experience Manager serves as a subject matter expert for a defined set of loyalty experiences, and owner of key operational processes. This role ensures the assigned loyalty experience area is intuitive, rewarding, and operationally robust across all touchpoints and channels, while staying aligned to our overall program and brand strategies. You will translate program vision and rules into clear, scalable operational processes, documentation, and experiences, partnering closely with TEaL, Loyalty Performance, Product, Technology, Finance, Legal, Accounting, and our Brands to deliver simple, consistent, and delightful loyalty journeys for travelers. This is a manager level role for an individual who is hands on in operations, comfortable with complex details, and able to influence cross functional stakeholders to maintain and improve the loyalty experience. In this role, you will: Subject Matter Expert for loyalty experiences Serve as the program owner for specific loyalty experiences, acting as the subject matter expert across Brands and Points of Sale. Ensuring consistency of the end to end experience for your experience areas across site experience, communications, and Agent support articles, ensuring a consistent experience and clear traveler understanding of how the program works. Have a deep understanding of loyalty program rules and mechanics for your experiences, ensuring they are accurately reflected in business rules, system configurations, and traveler facing experiences. Maintain program rule documentation for your areas and partner with Legal and other stakeholders to keep T&C's and internal documentation aligned with the live experience. Work with cross functional teams on changes that impact loyalty experiences (e.g., T&C's, Messaging, site experiences, and comms), balancing customer value, Brand strategy, economics, and operational feasibility. Enhancement backlog & continuous improvement Maintain a prioritized enhancement backlog, informed by data, traveler feedback, audits, and issue trends. Build clear business cases and apply strong financial acumen to proposed changes to loyalty mechanics, quantifying traveler impact, costs, and expected returns to inform prioritization and decision making. Partner with Loyalty Performance to understand and influence key economics and performance drivers for your area, ensuring changes support both traveler value and business outcomes. Internal Process Owner Own a key loyalty operations process end to end, defining clear priorities, workflows, and outputs. Ensure the process is well documented, scalable, and structured so broader team members can support execution consistently and efficiently. Continuously review and refine the process to improve speed, quality, and traveler outcomes while managing operational risk. Issue management & remediation Act as owner for issues related to your experiences that impact members, leading traveler and business resolution and keeping key stakeholders updated on progress. Serve as the central coordination point across cross functional teams (e.g., Product, Tech, TPSP, Legal, Finance) to drive timely, aligned resolution paths for members. Understand the traveler impact of the issue and define remediation plans that protect both traveler experience and business outcomes. Audits, controls, and quality Execute regular audits of your experiences as part of the bi annual audit process, validating alignment between business rules, live experience, and documented T&C's across brands and points of sale. Define and monitor operational controls, KPIs, and guardrails that ensure loyalty mechanics in your area are functioning as intended and that traveler issues are identified and addressed early. Experience & Qualifications Experience: 7+ years of relevant experience; bachelor's degree preferred. Background: Experience in loyalty, marketing, product operations, or a related discipline, including experience running or optimizing complex customer programs and processes. Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys, and how to improve experiences that are simple, transparent, and rewarding for travelers. Operational excellence: Proven track record designing and running scalable operational processes, documentation, and frameworks in a fast paced, global environment. Analytical skills: Comfortable working with data to diagnose issues, size opportunities, and measure impact; experience with tools such as Excel, Tableau, or similar analytics platforms is strongly preferred. Financial acumen: Able to interpret financial and performance data, understand P&L and unit economics impacts, and build business cases that balance traveler value, cost, and commercial outcomes. Influence & communication: Ability to collaborate and build strong relationships across functions and levels, using clear written and verbal communication to drive decisions and shared outcomes. Execution & adaptability: Comfortable handling multiple projects simultaneously while remaining organized and detail oriented; resilient and able to adapt as business priorities and strategies evolve. Tools & ways of working: Proficient with modern collaboration tools and open to leveraging AI and automation to streamline and scale operational work. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Apr 07, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
A leading UK property website is seeking a Client Relationship Support specialist to bridge its product suite with agents. This role involves building deep relationships, providing insights, and enhancing client experiences using data. Ideal candidates will have technical aptitude, exceptional communication skills, and a passion for the PropTech industry. The position offers excellent growth opportunities, a hybrid working model, and competitive benefits, including 25 days of annual leave and enhanced parental leave.
Apr 07, 2026
Full time
A leading UK property website is seeking a Client Relationship Support specialist to bridge its product suite with agents. This role involves building deep relationships, providing insights, and enhancing client experiences using data. Ideal candidates will have technical aptitude, exceptional communication skills, and a passion for the PropTech industry. The position offers excellent growth opportunities, a hybrid working model, and competitive benefits, including 25 days of annual leave and enhanced parental leave.
Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations Support clients in defining a customer-first mindset and reshaping their business and operating models Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences Reinvent the customer service ecosystem by improving how products, services and channels work together Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture's global network, learning from specialists who share a passion for customer experience, platforms and AI Contribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI-enabled customer platforms As a Customer Experience & Contact Platform Architect - Manager, you will: Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures Mentor and develop future leaders, fostering a culture of performance, inclusion and continuous improvement We are seeking candidates with the following skills and experience: Design and hands-on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre) Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms Strong communication skills Relevant certifications from organisations such-as Amazon, Genesys, Google or Microsoft Extensive experience in CCaaS and AI enabled service technology gained through hands-on design and build work Set yourself apart: Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs Ability to demonstrate CCaaS and AI solutions you've contributed to through direct technical build (flows, routing, integrations etc.) Strong understanding of customer engagement and service technologies from a design/build perspective Track record of contributing to or leading multi-platform CCaaS and AI architecture teams and delivery squads Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Program, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all se
Apr 07, 2026
Full time
Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale Be at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customers Work with leading organisations across multiple industries, contributing to large-scale customer and platform transformations Support clients in defining a customer-first mindset and reshaping their business and operating models Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences Reinvent the customer service ecosystem by improving how products, services and channels work together Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services Continue to build practitioner skills in areas such as GenAI, human-centred design and modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture's global network, learning from specialists who share a passion for customer experience, platforms and AI Contribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI-enabled customer platforms As a Customer Experience & Contact Platform Architect - Manager, you will: Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures Mentor and develop future leaders, fostering a culture of performance, inclusion and continuous improvement We are seeking candidates with the following skills and experience: Design and hands-on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre) Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms Strong communication skills Relevant certifications from organisations such-as Amazon, Genesys, Google or Microsoft Extensive experience in CCaaS and AI enabled service technology gained through hands-on design and build work Set yourself apart: Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved Practical designing or building AI agents or conversational AI solutions using tools such as Co-Pilot Studio, Sierra or ElevenLabs Ability to demonstrate CCaaS and AI solutions you've contributed to through direct technical build (flows, routing, integrations etc.) Strong understanding of customer engagement and service technologies from a design/build perspective Track record of contributing to or leading multi-platform CCaaS and AI architecture teams and delivery squads Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Program, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all se
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Apr 07, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Apr 07, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Overview M+C Saatchi World Services are looking for a Data Scientist specialising in NLP. In this role, you will design, build, and scale production grade language systems that transform how our products understand, retrieve, and generate text. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. This is a full time role, based in London on a hybrid basis (2-3 days per week in the office). About the Role This is an applied, highly technical role focused on leveraging frontier LLM services (OpenAI, Anthropic, etc.) as well as locally deployed models to solve real business problems. You will architect intelligent systems, implement robust NLP pipelines, and deploy solutions that are reliable, secure, and performant at scale. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. What you'll do: Design and build LLM powered applications using third party APIs (OpenAI, Anthropic, etc.). Develop RAG (retrieval augmented generation) systems including document ingestion, chunking strategies, and vector search infrastructure. Implement advanced prompt engineering patterns, evaluation frameworks, and output reliability mechanisms. Build NLP pipelines for text classification, entity extraction, semantic search, summarisation, and document understanding. Develop agentic workflows and tool use systems for complex multi step tasks. Optimise for cost, latency, reliability, and model selection across LLM providers and configurations. Collaborate with product and engineering teams to translate business requirements into robust technical solutions. Build monitoring, observability, and evaluation systems for LLM applications in production. About You What you bring (knowledge, expertise, experience, and skills): Solid experience in applied NLP or machine learning roles. Strong proficiency in Python and experience building production systems. Hands on experience with LLM APIs (OpenAI, Anthropic, or similar). Experience building RAG systems including loaders, text splitting, embedding models, and vector stores. Solid understanding of NLP fundamentals: embeddings, semantic similarity, text classification, and evaluation. Experience with prompt engineering and structured output parsing. Strong software engineering fundamentals: version control, testing, code review, documentation. Experience with cloud infrastructure (AWS preferred). Desirable: Experience with LLM orchestration frameworks (LangChain, LlamaIndex, etc.). Background working with vector databases (Pinecone, Weaviate, pgvector, Chroma). Experience building agentic LLM workflows (tool calling, function calling, multi step reasoning). Familiarity with LLM evaluation and observability tools (LangSmith, Weights & Biases, etc.). Experience fine tuning API based models or working with embedding models. Understanding of cost optimisation strategies across providers and model tiers. What You Get A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including: Cultural stimulation allowance - £250 per person per year Half days off before bank holidays Emergency care days for dependants Up to 5 days volunteering leave per year to work for a registered charity Up to 10 days special emergency leave per year Season Ticket loan Payroll Giving Scheme Thursday drinks to unwind and socialize An annual Summer and Christmas party Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success. About M+C Saatchi World Services M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world's largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance. We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world's most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment. We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N. We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it's producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.
Apr 07, 2026
Full time
Overview M+C Saatchi World Services are looking for a Data Scientist specialising in NLP. In this role, you will design, build, and scale production grade language systems that transform how our products understand, retrieve, and generate text. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. This is a full time role, based in London on a hybrid basis (2-3 days per week in the office). About the Role This is an applied, highly technical role focused on leveraging frontier LLM services (OpenAI, Anthropic, etc.) as well as locally deployed models to solve real business problems. You will architect intelligent systems, implement robust NLP pipelines, and deploy solutions that are reliable, secure, and performant at scale. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. What you'll do: Design and build LLM powered applications using third party APIs (OpenAI, Anthropic, etc.). Develop RAG (retrieval augmented generation) systems including document ingestion, chunking strategies, and vector search infrastructure. Implement advanced prompt engineering patterns, evaluation frameworks, and output reliability mechanisms. Build NLP pipelines for text classification, entity extraction, semantic search, summarisation, and document understanding. Develop agentic workflows and tool use systems for complex multi step tasks. Optimise for cost, latency, reliability, and model selection across LLM providers and configurations. Collaborate with product and engineering teams to translate business requirements into robust technical solutions. Build monitoring, observability, and evaluation systems for LLM applications in production. About You What you bring (knowledge, expertise, experience, and skills): Solid experience in applied NLP or machine learning roles. Strong proficiency in Python and experience building production systems. Hands on experience with LLM APIs (OpenAI, Anthropic, or similar). Experience building RAG systems including loaders, text splitting, embedding models, and vector stores. Solid understanding of NLP fundamentals: embeddings, semantic similarity, text classification, and evaluation. Experience with prompt engineering and structured output parsing. Strong software engineering fundamentals: version control, testing, code review, documentation. Experience with cloud infrastructure (AWS preferred). Desirable: Experience with LLM orchestration frameworks (LangChain, LlamaIndex, etc.). Background working with vector databases (Pinecone, Weaviate, pgvector, Chroma). Experience building agentic LLM workflows (tool calling, function calling, multi step reasoning). Familiarity with LLM evaluation and observability tools (LangSmith, Weights & Biases, etc.). Experience fine tuning API based models or working with embedding models. Understanding of cost optimisation strategies across providers and model tiers. What You Get A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including: Cultural stimulation allowance - £250 per person per year Half days off before bank holidays Emergency care days for dependants Up to 5 days volunteering leave per year to work for a registered charity Up to 10 days special emergency leave per year Season Ticket loan Payroll Giving Scheme Thursday drinks to unwind and socialize An annual Summer and Christmas party Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success. About M+C Saatchi World Services M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world's largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance. We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world's most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment. We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N. We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it's producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.
Do you have a strong background in software development? Becoming part of a growing community of data and digital professionals and champion excellence in AI data, and digital and help grow data & digital skills across HM Treasury? If so we would love to hear from you! About the Team The Chief Secretary of the Treasury (CST) has outlined the government's ambition to rewire the state - see Institute for Government speech . Central to this vision is more collaboration and transparency between departments and the centre of government on spending, requiring a greater level of sharing and harmonising of key data sets (Finance, Outcome & Performance data). To meet the spending challenges of the future, HM Treasury is committed to developing an integrated data solution which will enable a single version of the truth which provides real-time, standardised data on finance, outcomes and performance. This will allow for greater autonomy for departments, more open conversations between departments and HMT and more effective, data-driven decision making, ultimately leading to better outcomes for the public. The Finance and Performance Data Integration Service (FPDIS) is a key part of the Government's ambition to rewire the state. The new compact between department and the centre requires more and better data, and this programme is the means by which the Treasury will get that data. The team is building and every role will bring vital perspectives and insight to the programme. We are currently developing our approach, business case and early thinking about what the future could look like. You would be joining us at the start of an exciting journey. About the Job The key responsibilities of the post holders will be: Technical Leadership Lead the end-to-end technical design, development, and implementation of AI solutions. This would involve development and maintenance of analytic products in our preferred tech stack (Python, Plotly Dash and Azure) and experimentation with and use of other applications. Provide technical guidance and mentoring to data engineers, analysts and non-technical staff working on the broader FPDIS programme. Document AI architectures, models, and agent behaviours to ensure transparency, governance, and continuous improvement. Solution Design & Delivery Lead technical delivery of an experimental Agile project to extract finance and performance data from PDFs and other documents. Identify opportunities to apply AI to optimise public spending business processes, improve user experiences and deliver public value. Integrate AI capabilities with enterprise platforms and services, including low-code environments, APIs, and data pipelines, and cloud-based data integration platforms. Technology Evaluation Assess and select appropriate AI models, platforms, and tools (e.g. OpenAI, Copilot Studio). Stay current with emerging AI technologies, particularly developments in agent-based systems, and evaluate their applicability to FPDIS. Collaboration & Partner Engagement Work closely with partners to translate business needs into AI-enabled solutions, incorporating agent-based architectures where appropriate. Support the training and upskilling of HMT staff in AI literacy, responsible use of intelligent systems, and adoption of AI-enabled tools. Governance & Compliance Ensure all AI solutions are ethical, secure, and aligned with HMT's strategic objectives and regulatory obligations, and wider DSIT guidance. About You Technical leadership of applied AI projects Designing of AI solution to a business problem. Technical Application of LLMs in a Digital Product. Working as a team Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Apr 07, 2026
Full time
Do you have a strong background in software development? Becoming part of a growing community of data and digital professionals and champion excellence in AI data, and digital and help grow data & digital skills across HM Treasury? If so we would love to hear from you! About the Team The Chief Secretary of the Treasury (CST) has outlined the government's ambition to rewire the state - see Institute for Government speech . Central to this vision is more collaboration and transparency between departments and the centre of government on spending, requiring a greater level of sharing and harmonising of key data sets (Finance, Outcome & Performance data). To meet the spending challenges of the future, HM Treasury is committed to developing an integrated data solution which will enable a single version of the truth which provides real-time, standardised data on finance, outcomes and performance. This will allow for greater autonomy for departments, more open conversations between departments and HMT and more effective, data-driven decision making, ultimately leading to better outcomes for the public. The Finance and Performance Data Integration Service (FPDIS) is a key part of the Government's ambition to rewire the state. The new compact between department and the centre requires more and better data, and this programme is the means by which the Treasury will get that data. The team is building and every role will bring vital perspectives and insight to the programme. We are currently developing our approach, business case and early thinking about what the future could look like. You would be joining us at the start of an exciting journey. About the Job The key responsibilities of the post holders will be: Technical Leadership Lead the end-to-end technical design, development, and implementation of AI solutions. This would involve development and maintenance of analytic products in our preferred tech stack (Python, Plotly Dash and Azure) and experimentation with and use of other applications. Provide technical guidance and mentoring to data engineers, analysts and non-technical staff working on the broader FPDIS programme. Document AI architectures, models, and agent behaviours to ensure transparency, governance, and continuous improvement. Solution Design & Delivery Lead technical delivery of an experimental Agile project to extract finance and performance data from PDFs and other documents. Identify opportunities to apply AI to optimise public spending business processes, improve user experiences and deliver public value. Integrate AI capabilities with enterprise platforms and services, including low-code environments, APIs, and data pipelines, and cloud-based data integration platforms. Technology Evaluation Assess and select appropriate AI models, platforms, and tools (e.g. OpenAI, Copilot Studio). Stay current with emerging AI technologies, particularly developments in agent-based systems, and evaluate their applicability to FPDIS. Collaboration & Partner Engagement Work closely with partners to translate business needs into AI-enabled solutions, incorporating agent-based architectures where appropriate. Support the training and upskilling of HMT staff in AI literacy, responsible use of intelligent systems, and adoption of AI-enabled tools. Governance & Compliance Ensure all AI solutions are ethical, secure, and aligned with HMT's strategic objectives and regulatory obligations, and wider DSIT guidance. About You Technical leadership of applied AI projects Designing of AI solution to a business problem. Technical Application of LLMs in a Digital Product. Working as a team Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour JOB DESCRIPTION: Operations Accurately book all services required for the successful operation of the tour within the budget set To liaise with agents directly on any changes or operational requirements To accurately cost any additional requests or changes Prepare detailed documentation for tours To log and share feedback from each tour, to ensure that improvements are made promptly Successfully deliver the guests' tour so it runs perfectly and exceeds their high expectations Operate the targeted volume of tours (by sales value) within a given year Financial Taking full responsibility of a tour's cost control and margins Ensuring necessary payments are made and received at the appropriate time Preparing accurate client payment and agent commission statements To assist the Finance Department with invoice queries as they arise. To manage tour costs in order that budgeted margins are achieved To enter financial data onto reservations system in a timely and accurate manner Quality Control / Customer Service To have the highest standards of quality at the forefront of mind To proactively highlight potential Customer Service problems and take steps to make improvements To investigate and provide information to enable a response to customer service issues. EXPERIENCE REQURED: A confident, positive attitude Strong spoken and written communication skills. A second European language is advantageous Good level of geographical and general knowledge of Europe is advantageous Up-to-date knowledge of Outlook, Word, Teams and Excel Numeracy and good, basic mathematical understanding A real passion for travel Ability to multi-task and work under pressure extensive Attention to detail A willingness to develop relationships with key suppliers Good and effective time management THE PACKAGE Competitive salary plus commission & bonus plan Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days Discounted trips (includes friends and family) Discounted Gym Membership Private Healthcare Life Assurance Hybrid working Enhanced Paid Parental Leave Employee Assistance Program - includes access to wellbeing resources and counselling Recruitment Referral Bonus Cycle to work scheme Season Ticket Loans Regular Social Events INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
Apr 07, 2026
Full time
Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour JOB DESCRIPTION: Operations Accurately book all services required for the successful operation of the tour within the budget set To liaise with agents directly on any changes or operational requirements To accurately cost any additional requests or changes Prepare detailed documentation for tours To log and share feedback from each tour, to ensure that improvements are made promptly Successfully deliver the guests' tour so it runs perfectly and exceeds their high expectations Operate the targeted volume of tours (by sales value) within a given year Financial Taking full responsibility of a tour's cost control and margins Ensuring necessary payments are made and received at the appropriate time Preparing accurate client payment and agent commission statements To assist the Finance Department with invoice queries as they arise. To manage tour costs in order that budgeted margins are achieved To enter financial data onto reservations system in a timely and accurate manner Quality Control / Customer Service To have the highest standards of quality at the forefront of mind To proactively highlight potential Customer Service problems and take steps to make improvements To investigate and provide information to enable a response to customer service issues. EXPERIENCE REQURED: A confident, positive attitude Strong spoken and written communication skills. A second European language is advantageous Good level of geographical and general knowledge of Europe is advantageous Up-to-date knowledge of Outlook, Word, Teams and Excel Numeracy and good, basic mathematical understanding A real passion for travel Ability to multi-task and work under pressure extensive Attention to detail A willingness to develop relationships with key suppliers Good and effective time management THE PACKAGE Competitive salary plus commission & bonus plan Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days Discounted trips (includes friends and family) Discounted Gym Membership Private Healthcare Life Assurance Hybrid working Enhanced Paid Parental Leave Employee Assistance Program - includes access to wellbeing resources and counselling Recruitment Referral Bonus Cycle to work scheme Season Ticket Loans Regular Social Events INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service-engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement with internal delivery teams to ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate-specific context. Provide technical governance and oversight in the review of security and penetration test findings, collaborating with relevant teams to assess risk, prioritise remediation, and define actionable next steps aligned with security best practices and customer-specific requirements. Act as the technical operations representative in customer service reviews, taking ownership of follow-up actions while effectively delegating execution and maintaining accountability for outcomes. Be an advisor to internal teams on the operational documentation required to support customer estates-ensuring that expectations around content, accuracy, and availability are clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills-both verbal and written-with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive and disciplined mindset-self-motivated, resilient, and consistently focused on delivering high-quality outcomes. Strong expertise in Microsoft Active Directory domains and Azure environments. Experience with virtualisation technologies, particularly VMware vSphere and ESX. Solid understanding of networking principles and security best practices. Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following areas is advantageous: Familiarity with generative and agentic AI technologies, and their effective application in technical environments. Experience working within a shared services model, supporting multiple clients across various sectors. Skills in automation and scripting, with a focus on developing repeatable deployment processes using tools such as PowerShell. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Apr 07, 2026
Full time
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service-engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement with internal delivery teams to ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate-specific context. Provide technical governance and oversight in the review of security and penetration test findings, collaborating with relevant teams to assess risk, prioritise remediation, and define actionable next steps aligned with security best practices and customer-specific requirements. Act as the technical operations representative in customer service reviews, taking ownership of follow-up actions while effectively delegating execution and maintaining accountability for outcomes. Be an advisor to internal teams on the operational documentation required to support customer estates-ensuring that expectations around content, accuracy, and availability are clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills-both verbal and written-with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive and disciplined mindset-self-motivated, resilient, and consistently focused on delivering high-quality outcomes. Strong expertise in Microsoft Active Directory domains and Azure environments. Experience with virtualisation technologies, particularly VMware vSphere and ESX. Solid understanding of networking principles and security best practices. Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following areas is advantageous: Familiarity with generative and agentic AI technologies, and their effective application in technical environments. Experience working within a shared services model, supporting multiple clients across various sectors. Skills in automation and scripting, with a focus on developing repeatable deployment processes using tools such as PowerShell. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Our Story Leah empowers enterprises to build, orchestrate, and govern intelligent AI agents across legal, procurement, finance, and beyond. Our solution combines advanced AI with deep domain expertise across three core products: Leah Agentic OS, Leah Contract Lifecycle Management (CLM), and Leah Legal. Founded in 2015, Leah automates complex workflows, connects data silos, and drives measurable ROI at scale. Trusted by over 400 global enterprises and backed by leading investors including Insight Partners and SoftBank, Leah, a ContractPod Technologies Limited company, has been recognized as a CLM Visionary by Gartner for five consecutive years and a Leader in the 2025 IDC MarketScape. Headquartered in London with offices worldwide, we are helping enterprises build the AI intelligent infrastructure of the future. The Opportunity As a key member of our Customer Success team, this role is technically savvy, highly organised and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. This role offers true career development potential for the right candidate. You will be well rewarded for your success with a good base salary and outstanding commission scheme, plus many of the perks you would expect in a bigger business. Responsibilities Set the strategic tone, direction, and supervision of how Leah works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with Leah issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics Management of customer expectations and be a focus point for customer issues Drive retention for each account through customer advocacy, increased usage andadoption strategies Increase ARR across existing accounts through the execution of growth / upsell strategies Travel onsite to conduct client business meetings and trainings as required Ensure that all projectsare deliveredon-time, within scope Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor Establish and maintain relationships with third parties/vendors Requirements 4+ year's experience in a similar role (Customer Success, Account Management, Legal Tech, SaaS, or Consulting are particularly relevant) Used to working remotely/independently. SaaS experience essential, legal services experience desirable Solid technical background, with demonstrable understanding of software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Regular domestic travel is required with occasional international travel Required Competencies Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Knowledge managing in a SaaS environment Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations Experience with Totango, Freshdesk, JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Desirable experience Experience working with/presenting to C-level executives Business process management experience and expertise Proven track record of successfully managing customer relationships and results delivery Benefits Wellness:Paid Health and Wellness Days and comprehensive insurance coverage. Impact:The ability to make a tangible impact on a global organization shaping the future of Enterprise AI. Huge growth and upside potential with the ability to make a true impact on a growing start-up organization At Leah we believe in creating a diverse and inclusive workplace where everyone feels heard and valued. We are proud to be an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non merit factor.
Apr 06, 2026
Full time
Our Story Leah empowers enterprises to build, orchestrate, and govern intelligent AI agents across legal, procurement, finance, and beyond. Our solution combines advanced AI with deep domain expertise across three core products: Leah Agentic OS, Leah Contract Lifecycle Management (CLM), and Leah Legal. Founded in 2015, Leah automates complex workflows, connects data silos, and drives measurable ROI at scale. Trusted by over 400 global enterprises and backed by leading investors including Insight Partners and SoftBank, Leah, a ContractPod Technologies Limited company, has been recognized as a CLM Visionary by Gartner for five consecutive years and a Leader in the 2025 IDC MarketScape. Headquartered in London with offices worldwide, we are helping enterprises build the AI intelligent infrastructure of the future. The Opportunity As a key member of our Customer Success team, this role is technically savvy, highly organised and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. This role offers true career development potential for the right candidate. You will be well rewarded for your success with a good base salary and outstanding commission scheme, plus many of the perks you would expect in a bigger business. Responsibilities Set the strategic tone, direction, and supervision of how Leah works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with Leah issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics Management of customer expectations and be a focus point for customer issues Drive retention for each account through customer advocacy, increased usage andadoption strategies Increase ARR across existing accounts through the execution of growth / upsell strategies Travel onsite to conduct client business meetings and trainings as required Ensure that all projectsare deliveredon-time, within scope Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor Establish and maintain relationships with third parties/vendors Requirements 4+ year's experience in a similar role (Customer Success, Account Management, Legal Tech, SaaS, or Consulting are particularly relevant) Used to working remotely/independently. SaaS experience essential, legal services experience desirable Solid technical background, with demonstrable understanding of software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Regular domestic travel is required with occasional international travel Required Competencies Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Knowledge managing in a SaaS environment Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations Experience with Totango, Freshdesk, JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Desirable experience Experience working with/presenting to C-level executives Business process management experience and expertise Proven track record of successfully managing customer relationships and results delivery Benefits Wellness:Paid Health and Wellness Days and comprehensive insurance coverage. Impact:The ability to make a tangible impact on a global organization shaping the future of Enterprise AI. Huge growth and upside potential with the ability to make a true impact on a growing start-up organization At Leah we believe in creating a diverse and inclusive workplace where everyone feels heard and valued. We are proud to be an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non merit factor.
Job Description Role: Management Consulting Manager - Public Sector (Business Case & Financial Modelling Specialist) Location: London, Manchester, Newcastle Mobility: Up to 100% Career Level: Manager Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team The Public Sector Strategy & Consulting team are working at the centre of high profile transformations across the UK government and healthcare sectors. Within the practice, you will work on innovative projects with colleagues and clients to drive excellence from strategy through to implementation, making changes that directly impact citizens. You will be using the latest technologies and methodologies with clients to help them achieve tangible outcomes and accelerate value. Do you want to work in an environment that is cutting edge, collaborative and challenging, doing work that really matters? You'll learn, grow and advance in a collaborative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. At Accenture, you can truly take control of your own career. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to develop and deliver solutions to real world problems, partnering with clients to achieve positive outcomes through collaboration How to maximise the use of data in everything you do, using this data to drive solutions and tell meaningful stories to our clients How to lead with user centricity at the heart of our work To obsess about driving value for your clients How to advise our clients on major transformations and reinventions, via the development of HM Treasury Green Book compliant business cases and supporting analysis As a Strategy & Consulting Manager in H&PS, you will: Work on projects across a range of clients delivering services to the public, including central government departments, the NHS, arms length bodies, private health clients, research and regulatory and integrated care systems. Be the face of Accenture to the client in your engagements, working with senior stakeholders to advise, challenge and coach as needed Develop detailed understanding of your client's business and drive issue based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust based client relationships Identify and address client business issues through root cause analysis and by applying pragmatic, results driven problem solving techniques and creative insights. Use a human centred approach to solve problems, frame opportunities, and achieve innovation through collaboration and co creation. Own streams of complex work that meets client expectations on delivering value centric, data driven outcomes Lead teams to deliver excellence to the client Be a people leader, creating an environment your people want to work in, and managing the day to day work of your team Qualification We are looking for experience in the following skills: The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as a practitioner, think logically to tackle problems and engage others. We want you to be driven to develop yourself and others, an ability to see and articulate the bigger picture of how individual projects and deliverables create value for citizens and a passion for innovation and the latest technology trends. This role will require creative thinking, excellent client communication skills and the ability to identify new innovative ways to apply our skills and services to solve a wider set of client problems. Specific to this role, we are seeking experienced consultants who can credibly lead and deliver business cases and financial models for public sector clients, supporting senior decision makers on complex investment, transformation and policy choices. You will combine strong analytical and quantitative capability with the ability to structure problems, develop clear strategic narratives and work confidently with senior stakeholders in government and health settings. As a Manager in this area, you will be adept at leading teams (often blended, across Accenture, client personnel, and other suppliers) to synthesise high quality business cases and lead them through formal governance and approvals. This could involve direct liaison with departmental economists and scrutineers. When dealing with high value business cases (in some cases securing multi billion pound investments) you will need to demonstrate a high degree of credibility and resilience to defend our work to robust challenge and scrutiny. As well as the above, you should have experience/expertise in one or more of the following areas: Creating and/or managing complex business cases Building and reviewing financial, economic or analytical models, ideally aligned to HM Treasury Green Book principles Experience translating analysis into clear recommendations and decision points for senior stakeholders Analytical problem solving skills and continuous improvement techniques Strategic thinking skills and the ability to bring insight to complex problems Designing and/or implementing operating models Designing or delivering supply chain transformation Working with data in the design or delivery of consulting services in the public sector Working with technology to design or deliver transformation of public services Strong interpersonal skills, with the capability to influence senior stakeholders Experience of working with public sector clients, either in government departments or health & care clients Experience driving new business in terms of strategy, relationships and identifying growth opportunities Experience in project & programme management methodologies and governance - including best practice industry techniques and frameworks (e.g. PRINCE/ MSP) Experience of delivering projects using Agile techniques and frameworks and the ability to lead Agile teams Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery, and experience managing risks and working with senior client partners. Set yourself apart: In depth understanding of the specific government or healthcare landscapes you have worked in Strong quantitative and analytical skills, with confidence working in Excel and interpreting complex data sets Direct experience developing or assuring Green Book business cases (including Five Case Model) Exposure to spending reviews, investment committees or assurance processes (e.g. IPA, departmental investment boards) Professional qualifications or training in financial modelling, economics, appraisal or related disciplines Experience working on complex, ambiguous policy or transformation problems where evidence is contested or incomplete Experience with data science or data architecture Experience in owning and managing relationships with leadership (either with your clients or internal stakeholders) Trained in Agile methodologies, programme or project management techniques (e.g. Prince 2, Managing Successful Programmes) and/or a Design Thinking practitioner Experience of using data visualisation tools (e.g. Power BI, Qlik, etc) to support analytical storytelling Exposure to current technologies (e.g. Cloud, Agentic / Generative AI) PowerPoint skills, specifically in terms of communicating complex topics and messages to aid decision making What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, a generous Shared Parental Leave policy, and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Manchester . click apply for full job details
Apr 06, 2026
Full time
Job Description Role: Management Consulting Manager - Public Sector (Business Case & Financial Modelling Specialist) Location: London, Manchester, Newcastle Mobility: Up to 100% Career Level: Manager Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team The Public Sector Strategy & Consulting team are working at the centre of high profile transformations across the UK government and healthcare sectors. Within the practice, you will work on innovative projects with colleagues and clients to drive excellence from strategy through to implementation, making changes that directly impact citizens. You will be using the latest technologies and methodologies with clients to help them achieve tangible outcomes and accelerate value. Do you want to work in an environment that is cutting edge, collaborative and challenging, doing work that really matters? You'll learn, grow and advance in a collaborative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. At Accenture, you can truly take control of your own career. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. In our team you will learn: How to develop and deliver solutions to real world problems, partnering with clients to achieve positive outcomes through collaboration How to maximise the use of data in everything you do, using this data to drive solutions and tell meaningful stories to our clients How to lead with user centricity at the heart of our work To obsess about driving value for your clients How to advise our clients on major transformations and reinventions, via the development of HM Treasury Green Book compliant business cases and supporting analysis As a Strategy & Consulting Manager in H&PS, you will: Work on projects across a range of clients delivering services to the public, including central government departments, the NHS, arms length bodies, private health clients, research and regulatory and integrated care systems. Be the face of Accenture to the client in your engagements, working with senior stakeholders to advise, challenge and coach as needed Develop detailed understanding of your client's business and drive issue based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust based client relationships Identify and address client business issues through root cause analysis and by applying pragmatic, results driven problem solving techniques and creative insights. Use a human centred approach to solve problems, frame opportunities, and achieve innovation through collaboration and co creation. Own streams of complex work that meets client expectations on delivering value centric, data driven outcomes Lead teams to deliver excellence to the client Be a people leader, creating an environment your people want to work in, and managing the day to day work of your team Qualification We are looking for experience in the following skills: The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as a practitioner, think logically to tackle problems and engage others. We want you to be driven to develop yourself and others, an ability to see and articulate the bigger picture of how individual projects and deliverables create value for citizens and a passion for innovation and the latest technology trends. This role will require creative thinking, excellent client communication skills and the ability to identify new innovative ways to apply our skills and services to solve a wider set of client problems. Specific to this role, we are seeking experienced consultants who can credibly lead and deliver business cases and financial models for public sector clients, supporting senior decision makers on complex investment, transformation and policy choices. You will combine strong analytical and quantitative capability with the ability to structure problems, develop clear strategic narratives and work confidently with senior stakeholders in government and health settings. As a Manager in this area, you will be adept at leading teams (often blended, across Accenture, client personnel, and other suppliers) to synthesise high quality business cases and lead them through formal governance and approvals. This could involve direct liaison with departmental economists and scrutineers. When dealing with high value business cases (in some cases securing multi billion pound investments) you will need to demonstrate a high degree of credibility and resilience to defend our work to robust challenge and scrutiny. As well as the above, you should have experience/expertise in one or more of the following areas: Creating and/or managing complex business cases Building and reviewing financial, economic or analytical models, ideally aligned to HM Treasury Green Book principles Experience translating analysis into clear recommendations and decision points for senior stakeholders Analytical problem solving skills and continuous improvement techniques Strategic thinking skills and the ability to bring insight to complex problems Designing and/or implementing operating models Designing or delivering supply chain transformation Working with data in the design or delivery of consulting services in the public sector Working with technology to design or deliver transformation of public services Strong interpersonal skills, with the capability to influence senior stakeholders Experience of working with public sector clients, either in government departments or health & care clients Experience driving new business in terms of strategy, relationships and identifying growth opportunities Experience in project & programme management methodologies and governance - including best practice industry techniques and frameworks (e.g. PRINCE/ MSP) Experience of delivering projects using Agile techniques and frameworks and the ability to lead Agile teams Ability to operate at all stages of a project/programme lifecycle, from proposal through to full programme delivery, and experience managing risks and working with senior client partners. Set yourself apart: In depth understanding of the specific government or healthcare landscapes you have worked in Strong quantitative and analytical skills, with confidence working in Excel and interpreting complex data sets Direct experience developing or assuring Green Book business cases (including Five Case Model) Exposure to spending reviews, investment committees or assurance processes (e.g. IPA, departmental investment boards) Professional qualifications or training in financial modelling, economics, appraisal or related disciplines Experience working on complex, ambiguous policy or transformation problems where evidence is contested or incomplete Experience with data science or data architecture Experience in owning and managing relationships with leadership (either with your clients or internal stakeholders) Trained in Agile methodologies, programme or project management techniques (e.g. Prince 2, Managing Successful Programmes) and/or a Design Thinking practitioner Experience of using data visualisation tools (e.g. Power BI, Qlik, etc) to support analytical storytelling Exposure to current technologies (e.g. Cloud, Agentic / Generative AI) PowerPoint skills, specifically in terms of communicating complex topics and messages to aid decision making What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, a generous Shared Parental Leave policy, and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Manchester . click apply for full job details
Job Title: Trainee Sales Consultant Location: Shepards Bush Brand : Portico Salary :Competitive Salary Package Hours: Monday to Fridays from 8:45am to 6pm. Please note, that you will be required to work alternate Saturdays from 10am - 2pm. Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car. About Portico: Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK's largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team. Job Summary and Key Responsibilities: The ideal candidate for the position of Trainee Sales Consultant will be driven, ambitious and able to communicate a high level of customer care to their clients. We are looking for candidates who are wanting to create a long-term career, you should be able to work to targets and deadlines. Full training will be provided through our in-house training Academy and following a successful probationary period, you will have the prospect of earning a competitive salary package. Duties will include: Qualifying potential clients, identifying their needs, and matching them to suitable properties. Booking and accompanying clients to view properties. Negotiating offers and liaising with Solicitors and Mortgage Brokers through to sales conclusion. Providing and delivering a high level of customer service to all clients. Providing referred leads to other related divisions. Skills required : Proven ability in meeting and exceeding targets. The ability to negotiate. Commitment to service standards. A commitment to learning and self-development. Tenacity and to be a self-starter. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top Achievers. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Structured training & support. Portico, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring.All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Apr 06, 2026
Full time
Job Title: Trainee Sales Consultant Location: Shepards Bush Brand : Portico Salary :Competitive Salary Package Hours: Monday to Fridays from 8:45am to 6pm. Please note, that you will be required to work alternate Saturdays from 10am - 2pm. Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car. About Portico: Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK's largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team. Job Summary and Key Responsibilities: The ideal candidate for the position of Trainee Sales Consultant will be driven, ambitious and able to communicate a high level of customer care to their clients. We are looking for candidates who are wanting to create a long-term career, you should be able to work to targets and deadlines. Full training will be provided through our in-house training Academy and following a successful probationary period, you will have the prospect of earning a competitive salary package. Duties will include: Qualifying potential clients, identifying their needs, and matching them to suitable properties. Booking and accompanying clients to view properties. Negotiating offers and liaising with Solicitors and Mortgage Brokers through to sales conclusion. Providing and delivering a high level of customer service to all clients. Providing referred leads to other related divisions. Skills required : Proven ability in meeting and exceeding targets. The ability to negotiate. Commitment to service standards. A commitment to learning and self-development. Tenacity and to be a self-starter. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top Achievers. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Structured training & support. Portico, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring.All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Overview PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants help businesses deliver outstanding customer service that rivals human agents and integrate PolyAI into daily customer service workflows. Responsibilities Building reliable APIs for interacting with the runtime of our Voice Agent deployments. Deploying state-of-the-art speech-to-text, LLMs and text-to-speech models. Taking a major role in software development, through writing code, tests, contributing to design ideas, documents and performing code reviews. Contributing to the implementation of our multi-tenant infrastructure. Requirements 3+ years programming experience in a software engineering role, with strong proficiency in Python Hands-on experience in designing, deploying, and maintaining RESTful APIs Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing Understanding of algorithms, data structures, system design and complexity analysis Bachelor's degree or Master's in Computer Science, Engineering, a relevant technical field or equivalent practical experience Proficiency in verbal and written English communication Teams Runtime: own the global infrastructure that powers real-time voice interactions. You will work at the core of the agentic process - streaming audio, transcribing speech, using LLMs and acting on their output, and synthesising natural voice. You will design and optimize systems across VoIP and WebRTC to deliver low-latency, secure, and reliable conversations. Your work shapes the user experience of every call, driving down response times, improving comprehension, and ensuring we meet strict SLAs for performance and security. Data: play a key role in delivering the next generation of our no-code agent studio platform. You will lead the design and development of features that power insight generation, reporting, and the data-driven backbone of our no-code platform for building voice assistants. Product Engineering: help shape our cutting-edge low-code platform. This role offers the opportunity to work end-to-end, from design to implementation, on features enabling a simple user experience for interacting with complex AI systems. Hiring process You'll go through a centralized hiring process that lets us get to know your skills and preferences, while you explore which team best aligns with your interests and expertise. At the end, we'll match you with the team where you can have the most impact. What we offer We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully. Participation in the company's employee share options plan Tenure-Based PTO: 25 holidays on joining, plus 1 additional day after 2 years, then 1 day each year up to 32 holidays Flexible working from home policy Work from outside of the UK for up to 6 months each year TELUS Health EAP 24/7 - confidential support for work, health, or life challenges Annual learning and development allowance One-off WFH allowance to set up a comfortable workspace Company-funded fertility and family-forming programmes Private healthcare and dental cover, gym discounts, and access to mental health programs Sabbatical Program: 5-week paid sabbatical after 5 years of employment Values and inclusion At PolyAI, we take great pride in our values and culture. Our core values are: Only the best: we expect the best from our people and nurture excellence. Ownership: we take responsibility for initiatives, decisions, and outcomes. Relentlessly improve: we continuously evolve to transform the world of conversational AI. Bias for action: we move quickly, take calculated risks, and deliver impact. Disagree and commit: we work toward common goals and commit to decisions when made. Build for people: we aim to create experiences that empower users and support automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Privacy notice Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides information regarding how we handle your personal data throughout the recruitment journey.
Apr 06, 2026
Full time
Overview PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants help businesses deliver outstanding customer service that rivals human agents and integrate PolyAI into daily customer service workflows. Responsibilities Building reliable APIs for interacting with the runtime of our Voice Agent deployments. Deploying state-of-the-art speech-to-text, LLMs and text-to-speech models. Taking a major role in software development, through writing code, tests, contributing to design ideas, documents and performing code reviews. Contributing to the implementation of our multi-tenant infrastructure. Requirements 3+ years programming experience in a software engineering role, with strong proficiency in Python Hands-on experience in designing, deploying, and maintaining RESTful APIs Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing Understanding of algorithms, data structures, system design and complexity analysis Bachelor's degree or Master's in Computer Science, Engineering, a relevant technical field or equivalent practical experience Proficiency in verbal and written English communication Teams Runtime: own the global infrastructure that powers real-time voice interactions. You will work at the core of the agentic process - streaming audio, transcribing speech, using LLMs and acting on their output, and synthesising natural voice. You will design and optimize systems across VoIP and WebRTC to deliver low-latency, secure, and reliable conversations. Your work shapes the user experience of every call, driving down response times, improving comprehension, and ensuring we meet strict SLAs for performance and security. Data: play a key role in delivering the next generation of our no-code agent studio platform. You will lead the design and development of features that power insight generation, reporting, and the data-driven backbone of our no-code platform for building voice assistants. Product Engineering: help shape our cutting-edge low-code platform. This role offers the opportunity to work end-to-end, from design to implementation, on features enabling a simple user experience for interacting with complex AI systems. Hiring process You'll go through a centralized hiring process that lets us get to know your skills and preferences, while you explore which team best aligns with your interests and expertise. At the end, we'll match you with the team where you can have the most impact. What we offer We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully. Participation in the company's employee share options plan Tenure-Based PTO: 25 holidays on joining, plus 1 additional day after 2 years, then 1 day each year up to 32 holidays Flexible working from home policy Work from outside of the UK for up to 6 months each year TELUS Health EAP 24/7 - confidential support for work, health, or life challenges Annual learning and development allowance One-off WFH allowance to set up a comfortable workspace Company-funded fertility and family-forming programmes Private healthcare and dental cover, gym discounts, and access to mental health programs Sabbatical Program: 5-week paid sabbatical after 5 years of employment Values and inclusion At PolyAI, we take great pride in our values and culture. Our core values are: Only the best: we expect the best from our people and nurture excellence. Ownership: we take responsibility for initiatives, decisions, and outcomes. Relentlessly improve: we continuously evolve to transform the world of conversational AI. Bias for action: we move quickly, take calculated risks, and deliver impact. Disagree and commit: we work toward common goals and commit to decisions when made. Build for people: we aim to create experiences that empower users and support automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Privacy notice Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides information regarding how we handle your personal data throughout the recruitment journey.
Director of Product Department: Product Employment Type: Permanent Location: London Description Director of Product Location: London - Hybrid Type: Full-Time At RVU, we combine the close-knit and agile environment of a startup with the know-how, technology, and backing of a well established company. Our mission is to empower people and transform industries. With our unique set of brands, including Uswitch, Tempcover, and Money.co.uk, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them. About Uswitch: Uswitch is the leading force and consumer champion brand in the home services industry, helping millions of households make better informed decisions about their utilities, broadband, and financial services. Now, we've embarked on an exciting new journey, creating innovative home management solutions that leverage the latest technologies (including LLMs/agents) to help customers manage and optimize their energy and wider home services usage effectively, thereby creating whole new ways for us to use technology to put consumers in control of their bills. The Role: We are seeking an exceptional Director of Product to spearhead the development of "Utrack by Uswitch", a new business initiative focused on home management. The role will also be responsible for other related multi category Uswitch customer propositions. This is a strategic product leadership role reporting directly to the CEO and has the potential to oversee product managers, analysts, marketers, and engineers. While this is a product leadership role, it's about more than just product management, it will also be responsible for shaping the vision, marketing strategies, commercial direction and overall business impact of a product we expect to be a core focus of Uswitch's future. What You'll Be Doing: Drive Innovation: Lead the development of a differentiated energy / homelife services management product and customer proposition, leveraging Uswitch's deep consumer insights and industry expertise. Strategic and Tactical Leadership: Operate at both a high strategic level and hands on detail, aligning product development with business goals. Team Leadership: Build and lead a cross functional team, fostering a culture of collaboration and excellence. Customer Focus: Deeply understand customer needs using quantitative and qualitative insights, driving solutions that deliver genuine value and customer delight. Roadmap Ownership: Direct the product roadmap, balancing near term priorities with longer term vision. Commercial Strategy: Collaborate across marketing, engineering, and other teams to ensure product success. Testing and Iteration: Foster a culture of experimentation, using data and customer feedback to continuously improve. What You'll Bring to the Role: Proven Product Leadership: A track record of scaling consumer facing digital products to millions of monthly active users and leading high performing cross functional product teams or teams of teams. Experience in energy, health tracking or fintech is highly desirable. AI/agentic native: You're at the forefront of applying and exploring the potential for AI in products and ways of working; prior experience in building and running agentic products is highly desirable. Entrepreneurial Mindset: A proactive approach to building and shaping products and the associated P&L. Customer Centricity: A deep understanding of customer pain points and how to translate those into innovative product solutions. Analytical Expertise: Strong ability to interpret data and use it to inform decisions and demonstrate product success. Communication Skills: Exceptional ability to influence and collaborate with senior stakeholders, tailoring messaging to diverse audiences. Resilience and Adaptability: Able to create clarity in ambiguous situations, with a focus on delivering results in a fast paced environment. Benefits We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one off £300 "work from home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "my time" per year Private medical cover, critical illness cover and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Free in office gym, accessible 7 days a week Free breakfast in the office daily You'll be equipped with great technology (choice of Mac or Windows) Free access to the Calm and Peppy app for physical and mental health Regular events - from team socials to company wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
Apr 05, 2026
Full time
Director of Product Department: Product Employment Type: Permanent Location: London Description Director of Product Location: London - Hybrid Type: Full-Time At RVU, we combine the close-knit and agile environment of a startup with the know-how, technology, and backing of a well established company. Our mission is to empower people and transform industries. With our unique set of brands, including Uswitch, Tempcover, and Money.co.uk, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them. About Uswitch: Uswitch is the leading force and consumer champion brand in the home services industry, helping millions of households make better informed decisions about their utilities, broadband, and financial services. Now, we've embarked on an exciting new journey, creating innovative home management solutions that leverage the latest technologies (including LLMs/agents) to help customers manage and optimize their energy and wider home services usage effectively, thereby creating whole new ways for us to use technology to put consumers in control of their bills. The Role: We are seeking an exceptional Director of Product to spearhead the development of "Utrack by Uswitch", a new business initiative focused on home management. The role will also be responsible for other related multi category Uswitch customer propositions. This is a strategic product leadership role reporting directly to the CEO and has the potential to oversee product managers, analysts, marketers, and engineers. While this is a product leadership role, it's about more than just product management, it will also be responsible for shaping the vision, marketing strategies, commercial direction and overall business impact of a product we expect to be a core focus of Uswitch's future. What You'll Be Doing: Drive Innovation: Lead the development of a differentiated energy / homelife services management product and customer proposition, leveraging Uswitch's deep consumer insights and industry expertise. Strategic and Tactical Leadership: Operate at both a high strategic level and hands on detail, aligning product development with business goals. Team Leadership: Build and lead a cross functional team, fostering a culture of collaboration and excellence. Customer Focus: Deeply understand customer needs using quantitative and qualitative insights, driving solutions that deliver genuine value and customer delight. Roadmap Ownership: Direct the product roadmap, balancing near term priorities with longer term vision. Commercial Strategy: Collaborate across marketing, engineering, and other teams to ensure product success. Testing and Iteration: Foster a culture of experimentation, using data and customer feedback to continuously improve. What You'll Bring to the Role: Proven Product Leadership: A track record of scaling consumer facing digital products to millions of monthly active users and leading high performing cross functional product teams or teams of teams. Experience in energy, health tracking or fintech is highly desirable. AI/agentic native: You're at the forefront of applying and exploring the potential for AI in products and ways of working; prior experience in building and running agentic products is highly desirable. Entrepreneurial Mindset: A proactive approach to building and shaping products and the associated P&L. Customer Centricity: A deep understanding of customer pain points and how to translate those into innovative product solutions. Analytical Expertise: Strong ability to interpret data and use it to inform decisions and demonstrate product success. Communication Skills: Exceptional ability to influence and collaborate with senior stakeholders, tailoring messaging to diverse audiences. Resilience and Adaptability: Able to create clarity in ambiguous situations, with a focus on delivering results in a fast paced environment. Benefits We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one off £300 "work from home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "my time" per year Private medical cover, critical illness cover and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Free in office gym, accessible 7 days a week Free breakfast in the office daily You'll be equipped with great technology (choice of Mac or Windows) Free access to the Calm and Peppy app for physical and mental health Regular events - from team socials to company wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
Who We Are AnalogFolk is a global next generation creative group that is purpose-built to help brands thrive in the post-digital age. We are proud to be a strategic partner to brands such as HSBC, L'Oréal, Galderma, Meta, Guinness and Costa Coffee and to have been awarded both Campaign Magazine's Global Innovation Agency of the Year and a Contagious Magazine Pioneer. We combine strategy, creativity and technology to help brands grow in a fragmented, fast-moving world. At the heart of our approach is a belief that brands must not only be seen, but felt, shared and experienced in ways that are culturally relevant, personally meaningful and consistently delivered. We're growing our London team and looking for people who don't just follow culture, but interrogate it, question it, and help brands meaningfully participate in it. Overview As a Social Strategist, you will be responsible for developing and executing strategic social media plans to enhance brand awareness, engagement, and overall digital presence for our clients. You will work closely with cross-functional teams, including delivery, content creators and creative, to develop and implement social media campaigns that align with our clients goals and objectives. Your role will involve analyzing social media data, identifying trends, and utilizing industry best practices to optimize social media content and strategies. Roles & Responsibilities Social Media Strategy Development Develop comprehensive social media strategies that align with the clients overall marketing and communication objectives. This includes setting goals, defining target audience, selecting appropriate social media platforms, and determining content themes and messaging strategies. Content Creation and Curation Collaborate with content creators and graphic designers to develop engaging and impactful social media content, including text, images, videos, and other multimedia assets. Ensure the content is aligned with the brand voice and resonates with the target audience. Campaign Planning and Execution Plan and execute social media campaigns across various platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, and YouTube. Monitor campaign performance, make data-driven adjustments, and optimize campaigns for maximum impact. Social Listening and Trend Analysis Monitor social media channels to identify trends, insights, and opportunities. Utilize social listening tools to gather customer feedback, monitor brand sentiment, and gain insights into industry trends and competitor activities. Translate data into actionable recommendations to improve social media strategies. Analytics and Reporting Utilize social media analytics tools to track and measure the effectiveness of social media campaigns. Generate regular reports that highlight key performance indicators (KPIs), provide insights, and make data-driven recommendations for continuous improvement. Up-to-Date with Industry Trends Stay informed about emerging social media trends, platform updates, and industry best practices. Continuously explore new opportunities and technologies to enhance social media strategies and drive innovation. Skills & Experience 3-5 years' experience in a social media or digital strategy role, ideally within a creative or integrated agency. Strong understanding of social-first thinking, with the ability to develop platform-native ideas across Instagram, TikTok, LinkedIn, and emerging channels. Proven experience contributing to and owning elements of social strategies, from insight gathering through to execution and optimisation. Confident translating brand positioning into engaging, culturally relevant social content. Good understanding of internet culture, trends, and audience behaviours, with the ability to identify opportunities for brands to show up meaningfully. Experience supporting and delivering organic and paid social campaigns, with a clear understanding of how they work together. Comfortable working collaboratively with creative, design, and production teams to bring ideas to life. Ability to analyse performance data and extract actionable insights, with a working knowledge of key social and digital metrics. Familiarity with key tools (e.g. Meta Business Suite, Sprout, Google Analytics, TikTok Analytics). Strong organisational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment. Clear and confident communication skills, with some experience presenting ideas internally or to clients. A proactive and curious mindset, with a genuine interest in creativity, culture, and evolving digital platforms. Some experience working with influencers or creators, or an understanding of how creator partnerships fit into broader strategy. Our Values Stay Restless - Always strive for better to push the boundaries of what's possible. Expect Remarkable - Go beyond the expected to create something worthy of remark. Accept nothing less. Make Change - In everything you do, find a way to make a positive impact. Do Good - Don't talk about ideas that create progress. Make them. If something isn't working, be the agent of change. Be You - Bring all of yourself and make this place your own. In return, welcome all others. At AnalogFolk, we believe in equal opportunities for everyone. We're committed to building a workplace that's authentically diverse, representative, inclusive and respectful. That's why we welcome all applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. Don't meet every single requirement for the job role? No big deal. If what we're doing here at AnalogFolk excites you and you're passionate about learning, we want to hear from you. You may still be the right fit for the role, or another one. If you love the sound of the role but need flexibility to meet other commitments, just let us know - we try to make this happen whenever we can.
Apr 05, 2026
Full time
Who We Are AnalogFolk is a global next generation creative group that is purpose-built to help brands thrive in the post-digital age. We are proud to be a strategic partner to brands such as HSBC, L'Oréal, Galderma, Meta, Guinness and Costa Coffee and to have been awarded both Campaign Magazine's Global Innovation Agency of the Year and a Contagious Magazine Pioneer. We combine strategy, creativity and technology to help brands grow in a fragmented, fast-moving world. At the heart of our approach is a belief that brands must not only be seen, but felt, shared and experienced in ways that are culturally relevant, personally meaningful and consistently delivered. We're growing our London team and looking for people who don't just follow culture, but interrogate it, question it, and help brands meaningfully participate in it. Overview As a Social Strategist, you will be responsible for developing and executing strategic social media plans to enhance brand awareness, engagement, and overall digital presence for our clients. You will work closely with cross-functional teams, including delivery, content creators and creative, to develop and implement social media campaigns that align with our clients goals and objectives. Your role will involve analyzing social media data, identifying trends, and utilizing industry best practices to optimize social media content and strategies. Roles & Responsibilities Social Media Strategy Development Develop comprehensive social media strategies that align with the clients overall marketing and communication objectives. This includes setting goals, defining target audience, selecting appropriate social media platforms, and determining content themes and messaging strategies. Content Creation and Curation Collaborate with content creators and graphic designers to develop engaging and impactful social media content, including text, images, videos, and other multimedia assets. Ensure the content is aligned with the brand voice and resonates with the target audience. Campaign Planning and Execution Plan and execute social media campaigns across various platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, and YouTube. Monitor campaign performance, make data-driven adjustments, and optimize campaigns for maximum impact. Social Listening and Trend Analysis Monitor social media channels to identify trends, insights, and opportunities. Utilize social listening tools to gather customer feedback, monitor brand sentiment, and gain insights into industry trends and competitor activities. Translate data into actionable recommendations to improve social media strategies. Analytics and Reporting Utilize social media analytics tools to track and measure the effectiveness of social media campaigns. Generate regular reports that highlight key performance indicators (KPIs), provide insights, and make data-driven recommendations for continuous improvement. Up-to-Date with Industry Trends Stay informed about emerging social media trends, platform updates, and industry best practices. Continuously explore new opportunities and technologies to enhance social media strategies and drive innovation. Skills & Experience 3-5 years' experience in a social media or digital strategy role, ideally within a creative or integrated agency. Strong understanding of social-first thinking, with the ability to develop platform-native ideas across Instagram, TikTok, LinkedIn, and emerging channels. Proven experience contributing to and owning elements of social strategies, from insight gathering through to execution and optimisation. Confident translating brand positioning into engaging, culturally relevant social content. Good understanding of internet culture, trends, and audience behaviours, with the ability to identify opportunities for brands to show up meaningfully. Experience supporting and delivering organic and paid social campaigns, with a clear understanding of how they work together. Comfortable working collaboratively with creative, design, and production teams to bring ideas to life. Ability to analyse performance data and extract actionable insights, with a working knowledge of key social and digital metrics. Familiarity with key tools (e.g. Meta Business Suite, Sprout, Google Analytics, TikTok Analytics). Strong organisational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment. Clear and confident communication skills, with some experience presenting ideas internally or to clients. A proactive and curious mindset, with a genuine interest in creativity, culture, and evolving digital platforms. Some experience working with influencers or creators, or an understanding of how creator partnerships fit into broader strategy. Our Values Stay Restless - Always strive for better to push the boundaries of what's possible. Expect Remarkable - Go beyond the expected to create something worthy of remark. Accept nothing less. Make Change - In everything you do, find a way to make a positive impact. Do Good - Don't talk about ideas that create progress. Make them. If something isn't working, be the agent of change. Be You - Bring all of yourself and make this place your own. In return, welcome all others. At AnalogFolk, we believe in equal opportunities for everyone. We're committed to building a workplace that's authentically diverse, representative, inclusive and respectful. That's why we welcome all applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. Don't meet every single requirement for the job role? No big deal. If what we're doing here at AnalogFolk excites you and you're passionate about learning, we want to hear from you. You may still be the right fit for the role, or another one. If you love the sound of the role but need flexibility to meet other commitments, just let us know - we try to make this happen whenever we can.
About us: We are a fast-growing startup that is helping enterprise businesses to unlock the power of AI to replace work and transform costs. Our product enables businesses to automate manual operations with zero engineering work or process change - with contractually guaranteed human-level accuracy. We started out in online safety and quickly expanded: we're currently focused on insurance, marketplace and social/gaming but the potential is much, much larger. We closed $15M Series A funding in 2024, and we're backed by some leading names in AI (Plural and Creandum). This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in finding and winning new markets for cutting edge AI agent technology. About the role: We're seeking an experienced and driven Account Executive who is excited about the transformative potential of AI. You will play a critical role in driving revenue growth by landing and expanding major accounts, delivering transformative operational impact for leading global companies. You will: Be a seasoned expert in the consultative sell. Every organisation and use case is unique, so you must be practiced at tailoring your approach. You'll navigate operational challenges, deeply understand the opportunity, and craft solutions that deliver clear, measurable impact Our products automate critical, high-volume, and complex processes - so you'll need to be comfortable getting into the details to shape and close high value, meaningful deals Own your revenue goal and work 360: you will generate leads and create, develop and close opportunities, as well as support the onboarding and growth of accounts. Own the setup and growth of the insurance effort from 0 1 and beyond The AI frontier is moving at lightning speed and we are growing and evolving our offering incredibly quickly. This means you need to be agile and able to constantly evolve your approach. You'll collaborate with product, marketing and leadership to develop and refine our ICP, proposition and go to market strategy based on customer insights - acting as a voice for our customers internally About you: 3+ years of experience leading sophisticated enterprise deals that touch core business operations, involve significant ACVs and complex/frontier technology Highly analytical: able to navigate complex organisations, uncover hidden pains and opportunities, and design deals that will drive deep impact for customers Comfortable discussing and selling sophisticated technology products that solve complex business problems Customer focused: able to become a trusted long term partner for our customers Strategic and product minded: constantly on the lookout for customer insights that inform our proposition or go to market strategy Highly autonomous and entrepreneurial Competitive salary, commission and equity package Lots of autonomy and opportunities for growth Flexible hours and location Occupational pension Generous paid parental leave Generous paid sick leave Annual budget for your professional development and growth Annual budget for your individual health and wellness Quarterly team offsites to London and other exciting destinations in Europe
Apr 05, 2026
Full time
About us: We are a fast-growing startup that is helping enterprise businesses to unlock the power of AI to replace work and transform costs. Our product enables businesses to automate manual operations with zero engineering work or process change - with contractually guaranteed human-level accuracy. We started out in online safety and quickly expanded: we're currently focused on insurance, marketplace and social/gaming but the potential is much, much larger. We closed $15M Series A funding in 2024, and we're backed by some leading names in AI (Plural and Creandum). This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in finding and winning new markets for cutting edge AI agent technology. About the role: We're seeking an experienced and driven Account Executive who is excited about the transformative potential of AI. You will play a critical role in driving revenue growth by landing and expanding major accounts, delivering transformative operational impact for leading global companies. You will: Be a seasoned expert in the consultative sell. Every organisation and use case is unique, so you must be practiced at tailoring your approach. You'll navigate operational challenges, deeply understand the opportunity, and craft solutions that deliver clear, measurable impact Our products automate critical, high-volume, and complex processes - so you'll need to be comfortable getting into the details to shape and close high value, meaningful deals Own your revenue goal and work 360: you will generate leads and create, develop and close opportunities, as well as support the onboarding and growth of accounts. Own the setup and growth of the insurance effort from 0 1 and beyond The AI frontier is moving at lightning speed and we are growing and evolving our offering incredibly quickly. This means you need to be agile and able to constantly evolve your approach. You'll collaborate with product, marketing and leadership to develop and refine our ICP, proposition and go to market strategy based on customer insights - acting as a voice for our customers internally About you: 3+ years of experience leading sophisticated enterprise deals that touch core business operations, involve significant ACVs and complex/frontier technology Highly analytical: able to navigate complex organisations, uncover hidden pains and opportunities, and design deals that will drive deep impact for customers Comfortable discussing and selling sophisticated technology products that solve complex business problems Customer focused: able to become a trusted long term partner for our customers Strategic and product minded: constantly on the lookout for customer insights that inform our proposition or go to market strategy Highly autonomous and entrepreneurial Competitive salary, commission and equity package Lots of autonomy and opportunities for growth Flexible hours and location Occupational pension Generous paid parental leave Generous paid sick leave Annual budget for your professional development and growth Annual budget for your individual health and wellness Quarterly team offsites to London and other exciting destinations in Europe
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 04, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Senior Residential Property Lawyer Taunton Salary up to £90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to £90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Apr 04, 2026
Full time
Senior Residential Property Lawyer Taunton Salary up to £90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to £90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
