Operations Director Passive Fire (Nationwide) North England (Ideally Sheffield-based) with Nationwide Coverage £80,000 £85,000 + Car Allowance An established Facilities Management organisation is seeking an experienced Operations Director Passive Fire to lead and develop their nationwide passive fire division. This is a senior leadership role offering the opportunity to shape strategy, drive operational excellence, and oversee large-scale compliance-focused projects across the UK. Working in partnership with a leading agency, this position is ideally suited to a driven and commercially aware professional with a strong background in passive fire protection and team leadership. Key Responsibilities: Set and deliver the overall operational strategy for the passive fire division, aligning with wider business objectives and growth plans Lead the end-to-end delivery of passive fire projects nationwide, ensuring all works are completed on time, within budget, and to the highest quality standards Ensure full compliance with current fire safety legislation, third-party accreditation requirements, and industry best practices (e.g. FIRAS, BM TRADA) Oversee audit processes, quality assurance programmes, and site inspections to maintain consistent standards across all regions Build, lead, and develop a high-performing national team, including Contracts Managers, Supervisors, and site-based operatives Implement training and development plans to upskill teams and maintain competency in line with regulatory requirements Act as the senior point of contact for key clients, developing long-term relationships and ensuring high levels of customer satisfaction and retention Work closely with commercial teams on tender submissions, pricing strategies, and contract negotiations to secure new business Monitor financial performance across projects, managing budgets, forecasting, and ensuring profitability targets are met or exceeded Identify operational risks and implement mitigation strategies to protect the business and ensure continuity of service Drive continuous improvement initiatives, introducing efficiencies in processes, systems, and resource planning Collaborate with other business units within the FM organisation to ensure integrated service delivery across contracts Provide regular reporting to senior leadership on operational performance, KPIs, compliance metrics, and growth opportunit Requirements: Extensive experience (typically 8 10+ years) within passive fire protection, with a strong track record in senior operational or director-level roles In-depth technical knowledge of passive fire measures including fire stopping, compartmentation, fire doors, and fire protection systems Strong understanding of UK fire safety legislation and guidance, including the Regulatory Reform (Fire Safety) Order and relevant British Standards Proven experience managing large-scale, multi-site contracts across a national footprint within the FM, construction, or specialist fire protection sectors Demonstrable leadership experience managing and developing large teams, including senior managers, with the ability to build high-performing, accountable cultures Experience working with third-party accreditation schemes such as FIRAS, BM TRADA, or equivalent, with a clear understanding of audit and compliance processes Commercially astute with experience in P&L responsibility, budget management, cost control, and driving profitability across business units Strong experience in client relationship management, particularly with Tier 1 contractors, public sector frameworks, housing associations, or blue-chip clients Proven ability to contribute to and win new business, including involvement in tendering, bid writing, and strategic growth initiatives Excellent knowledge of health & safety legislation and a commitment to maintaining the highest standards of HSEQ across all operations Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and implement effective solutions Excellent communication and stakeholder management skills, with the confidence to engage at board level as well as across operational teams Full UK driving licence and willingness to travel nationwide as required What s on Offer: Competitive salary of £80,000 £85,000 Car allowance Opportunity to lead a growing national division Career progression within a forward-thinking organisation This is a fantastic opportunity for an ambitious professional looking to make a significant impact within a reputable and expanding FM business.
May 05, 2026
Full time
Operations Director Passive Fire (Nationwide) North England (Ideally Sheffield-based) with Nationwide Coverage £80,000 £85,000 + Car Allowance An established Facilities Management organisation is seeking an experienced Operations Director Passive Fire to lead and develop their nationwide passive fire division. This is a senior leadership role offering the opportunity to shape strategy, drive operational excellence, and oversee large-scale compliance-focused projects across the UK. Working in partnership with a leading agency, this position is ideally suited to a driven and commercially aware professional with a strong background in passive fire protection and team leadership. Key Responsibilities: Set and deliver the overall operational strategy for the passive fire division, aligning with wider business objectives and growth plans Lead the end-to-end delivery of passive fire projects nationwide, ensuring all works are completed on time, within budget, and to the highest quality standards Ensure full compliance with current fire safety legislation, third-party accreditation requirements, and industry best practices (e.g. FIRAS, BM TRADA) Oversee audit processes, quality assurance programmes, and site inspections to maintain consistent standards across all regions Build, lead, and develop a high-performing national team, including Contracts Managers, Supervisors, and site-based operatives Implement training and development plans to upskill teams and maintain competency in line with regulatory requirements Act as the senior point of contact for key clients, developing long-term relationships and ensuring high levels of customer satisfaction and retention Work closely with commercial teams on tender submissions, pricing strategies, and contract negotiations to secure new business Monitor financial performance across projects, managing budgets, forecasting, and ensuring profitability targets are met or exceeded Identify operational risks and implement mitigation strategies to protect the business and ensure continuity of service Drive continuous improvement initiatives, introducing efficiencies in processes, systems, and resource planning Collaborate with other business units within the FM organisation to ensure integrated service delivery across contracts Provide regular reporting to senior leadership on operational performance, KPIs, compliance metrics, and growth opportunit Requirements: Extensive experience (typically 8 10+ years) within passive fire protection, with a strong track record in senior operational or director-level roles In-depth technical knowledge of passive fire measures including fire stopping, compartmentation, fire doors, and fire protection systems Strong understanding of UK fire safety legislation and guidance, including the Regulatory Reform (Fire Safety) Order and relevant British Standards Proven experience managing large-scale, multi-site contracts across a national footprint within the FM, construction, or specialist fire protection sectors Demonstrable leadership experience managing and developing large teams, including senior managers, with the ability to build high-performing, accountable cultures Experience working with third-party accreditation schemes such as FIRAS, BM TRADA, or equivalent, with a clear understanding of audit and compliance processes Commercially astute with experience in P&L responsibility, budget management, cost control, and driving profitability across business units Strong experience in client relationship management, particularly with Tier 1 contractors, public sector frameworks, housing associations, or blue-chip clients Proven ability to contribute to and win new business, including involvement in tendering, bid writing, and strategic growth initiatives Excellent knowledge of health & safety legislation and a commitment to maintaining the highest standards of HSEQ across all operations Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and implement effective solutions Excellent communication and stakeholder management skills, with the confidence to engage at board level as well as across operational teams Full UK driving licence and willingness to travel nationwide as required What s on Offer: Competitive salary of £80,000 £85,000 Car allowance Opportunity to lead a growing national division Career progression within a forward-thinking organisation This is a fantastic opportunity for an ambitious professional looking to make a significant impact within a reputable and expanding FM business.
Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647
May 05, 2026
Full time
Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647
Associate - EIA (Environmental Impact Assessment) With over 40 years of sector experience, our client is one of the largest independent planning and environmental consultancies in the South East, delivering comprehensive planning services across the UK. They are a people-focused organisation and attribute their success to the strength and expertise of their team. By investing in professional development, they ensure consistently high standards of service for their clients. Due to continued growth across their project portfolio, our client is seeking an Associate/Associate Director to join and strengthen their Environmental Impact Assessment (EIA) team. This is an opportunity to play a key role within a collaborative consultancy, delivering EIA projects across multiple sectors throughout the UK. The role offers flexibility and can be based in London, Kent or East Sussex with close office collaboration. Responsibilities Lead the preparation and submission of EIA Screening and Scoping Reports. Oversee the structure, drafting and quality assurance of Environmental Statements, including core chapters and reporting. Manage multidisciplinary inputs from technical specialists, ensuring alignment, consistency and compliance within the overall assessment. Manage junior members of the team and act as mentor for their professional development Act as the primary liaison for clients, coordinating communication between stakeholders and internal project teams. Provide strategic direction for the division and wider business. Profile Degree or postgraduate qualification in a relevant discipline such as Environmental Planning, Environmental Policy or Sustainable Development. Practitioner-level membership (or higher) of ISEP. Demonstrable experience coordinating EIA processes across varied development types. Ability to independently manage key stages of EIA delivery with minimal senior oversight. Experience supporting NSIP projects would be advantageous but is not essential. Opportunity This role offers the chance to take on a senior position within a well-established and respected consultancy, with real scope to influence the direction and growth of the EIA function. You will work on high-profile and complex projects, collaborate with experienced professionals across disciplines, and contribute to strategic client relationships. In return, our client offers a supportive and flexible working environment, clear progression pathways, and the opportunity to help shape the future capability of a growing team. David Mattinson is the lead consultant and all communications are in the strictest of confidence.
May 05, 2026
Full time
Associate - EIA (Environmental Impact Assessment) With over 40 years of sector experience, our client is one of the largest independent planning and environmental consultancies in the South East, delivering comprehensive planning services across the UK. They are a people-focused organisation and attribute their success to the strength and expertise of their team. By investing in professional development, they ensure consistently high standards of service for their clients. Due to continued growth across their project portfolio, our client is seeking an Associate/Associate Director to join and strengthen their Environmental Impact Assessment (EIA) team. This is an opportunity to play a key role within a collaborative consultancy, delivering EIA projects across multiple sectors throughout the UK. The role offers flexibility and can be based in London, Kent or East Sussex with close office collaboration. Responsibilities Lead the preparation and submission of EIA Screening and Scoping Reports. Oversee the structure, drafting and quality assurance of Environmental Statements, including core chapters and reporting. Manage multidisciplinary inputs from technical specialists, ensuring alignment, consistency and compliance within the overall assessment. Manage junior members of the team and act as mentor for their professional development Act as the primary liaison for clients, coordinating communication between stakeholders and internal project teams. Provide strategic direction for the division and wider business. Profile Degree or postgraduate qualification in a relevant discipline such as Environmental Planning, Environmental Policy or Sustainable Development. Practitioner-level membership (or higher) of ISEP. Demonstrable experience coordinating EIA processes across varied development types. Ability to independently manage key stages of EIA delivery with minimal senior oversight. Experience supporting NSIP projects would be advantageous but is not essential. Opportunity This role offers the chance to take on a senior position within a well-established and respected consultancy, with real scope to influence the direction and growth of the EIA function. You will work on high-profile and complex projects, collaborate with experienced professionals across disciplines, and contribute to strategic client relationships. In return, our client offers a supportive and flexible working environment, clear progression pathways, and the opportunity to help shape the future capability of a growing team. David Mattinson is the lead consultant and all communications are in the strictest of confidence.
A gallery shaped by ideas, people and possibility Whitechapel Gallery is a leading contemporary arts organisation in East London, committed to making art accessible to diverse audiences. As we approach our 125th anniversary, we are entering a period of renewed ambition, including a significant capital project and plans for the future of our building and operations. This is a pivotal moment, bringing both opportunity and complexity, requiring clear thinking and strong financial leadership. The opportunity We are seeking a Director of Finance to join us at this important stage. This is a senior leadership role, working closely with the Director, Director of Commerce and Business Transformation, Senior Management Team and Board of Trustees. You will shape financial strategy, support high-level decision-making and ensure the Gallery remains financially sustainable, well-governed and able to deliver its ambitions. The role combines strategic oversight with operational leadership, requiring sound judgement and the ability to work across a complex organisation. The role You will lead the Gallery s financial strategy and planning, ensuring robust budgeting, forecasting and cashflow management. You will provide clear financial insight to support senior decision-making and oversee high-quality reporting. You will ensure strong financial governance and compliance with Charity SORP, manage risk, and lead the annual audit. You will also oversee tax and regulatory matters, including VAT, PAYE and Gift Aid, and manage relationships with auditors, banks and funders. You will lead and develop the Finance Team, while supporting financial understanding across the organisation. As part of the senior leadership group, you will help shape priorities and ensure resources are aligned to deliver impact. About you You will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with senior-level experience. Experience in the charity or cultural sector is helpful but not essential. You will bring strong expertise in financial strategy, planning and governance, and be confident advising Boards or Trustees. You will be able to translate complex financial information into clear insight and build effective relationships across the organisation. Why join Whitechapel Gallery? This is an opportunity to take on a key leadership role at an important point in the Gallery s development. You will work closely with senior colleagues and Trustees, influencing strategy and supporting delivery across the organisation. Equity, diversity and inclusion Whitechapel Gallery is committed to building a diverse and inclusive team and welcomes applications from people of all backgrounds and experiences. We value different perspectives and are committed to an accessible recruitment process. If you require adjustments, please let us know. To apply Send your CV and cover letter to via the link by Sunday 17th May, midnight. For an informal conversation about the role, please reach out to our exclusive recruitment partner, Bryony Thomas, via the Allen Lane agency website.
May 05, 2026
Full time
A gallery shaped by ideas, people and possibility Whitechapel Gallery is a leading contemporary arts organisation in East London, committed to making art accessible to diverse audiences. As we approach our 125th anniversary, we are entering a period of renewed ambition, including a significant capital project and plans for the future of our building and operations. This is a pivotal moment, bringing both opportunity and complexity, requiring clear thinking and strong financial leadership. The opportunity We are seeking a Director of Finance to join us at this important stage. This is a senior leadership role, working closely with the Director, Director of Commerce and Business Transformation, Senior Management Team and Board of Trustees. You will shape financial strategy, support high-level decision-making and ensure the Gallery remains financially sustainable, well-governed and able to deliver its ambitions. The role combines strategic oversight with operational leadership, requiring sound judgement and the ability to work across a complex organisation. The role You will lead the Gallery s financial strategy and planning, ensuring robust budgeting, forecasting and cashflow management. You will provide clear financial insight to support senior decision-making and oversee high-quality reporting. You will ensure strong financial governance and compliance with Charity SORP, manage risk, and lead the annual audit. You will also oversee tax and regulatory matters, including VAT, PAYE and Gift Aid, and manage relationships with auditors, banks and funders. You will lead and develop the Finance Team, while supporting financial understanding across the organisation. As part of the senior leadership group, you will help shape priorities and ensure resources are aligned to deliver impact. About you You will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with senior-level experience. Experience in the charity or cultural sector is helpful but not essential. You will bring strong expertise in financial strategy, planning and governance, and be confident advising Boards or Trustees. You will be able to translate complex financial information into clear insight and build effective relationships across the organisation. Why join Whitechapel Gallery? This is an opportunity to take on a key leadership role at an important point in the Gallery s development. You will work closely with senior colleagues and Trustees, influencing strategy and supporting delivery across the organisation. Equity, diversity and inclusion Whitechapel Gallery is committed to building a diverse and inclusive team and welcomes applications from people of all backgrounds and experiences. We value different perspectives and are committed to an accessible recruitment process. If you require adjustments, please let us know. To apply Send your CV and cover letter to via the link by Sunday 17th May, midnight. For an informal conversation about the role, please reach out to our exclusive recruitment partner, Bryony Thomas, via the Allen Lane agency website.
Regional Head of Retail Sales Western UK & Competitive salary + Bonus An exciting opportunity has arisen for an experienced and credible retail leader to oversee a large retail region across the Western UK and surrounding areas. This pivotal role is ideal for a senior leader with a proven track record in driving retail performance and delivering commercial results across multiple locations. As Regional Head, you will report to the Retail Director and be a key member of the Sales Leadership Team, managing regional managers and leading a region that contributes significantly to the business's overall revenue. What the role involves Driving regional revenue, profit, and KPI performance through robust business analysis and strategic planning. Leading a team of regional managers to deliver consistent operational excellence and exceptional customer experiences. Developing and executing regional strategies in alignment with overall business objectives. Partnering with cross-functional teams such as Merchandising, Visual Merchandising, Training, and HR to optimize performance. Identifying opportunities for property relocations, refits, or refreshes to enhance retail performance. Managing regional P&L and ensuring efficient cost management, including payroll and productivity. Recruiting, mentoring, and developing high-potential talent, building succession plans, and fostering a high-performance culture. About you Highly experienced senior retail sales leader with strong operational and strategic expertise. Proven experience managing area or regional managers, or at Head of level, with the ability to lead and develop teams. Self-motivated, results-driven, and able to work effectively under pressure. Exceptional leadership, coaching, and team management skills. Strong analytical, organisational, and communication skills. High street, Fashion, jewellery, accessories or beauty retail background Collaborative, entrepreneurial, and able to inspire teams to deliver sustainable results. What we offer Competitive salary with regular reviews and a generous bonus scheme. Hybrid working model with flexibility. Comprehensive benefits including a generous staff discount, and wellness support. Career development opportunities in a globally recognized and award-winning company. Regional Head of Retail Sales Western UK & Competitive salary + Bonus BH35676
May 05, 2026
Full time
Regional Head of Retail Sales Western UK & Competitive salary + Bonus An exciting opportunity has arisen for an experienced and credible retail leader to oversee a large retail region across the Western UK and surrounding areas. This pivotal role is ideal for a senior leader with a proven track record in driving retail performance and delivering commercial results across multiple locations. As Regional Head, you will report to the Retail Director and be a key member of the Sales Leadership Team, managing regional managers and leading a region that contributes significantly to the business's overall revenue. What the role involves Driving regional revenue, profit, and KPI performance through robust business analysis and strategic planning. Leading a team of regional managers to deliver consistent operational excellence and exceptional customer experiences. Developing and executing regional strategies in alignment with overall business objectives. Partnering with cross-functional teams such as Merchandising, Visual Merchandising, Training, and HR to optimize performance. Identifying opportunities for property relocations, refits, or refreshes to enhance retail performance. Managing regional P&L and ensuring efficient cost management, including payroll and productivity. Recruiting, mentoring, and developing high-potential talent, building succession plans, and fostering a high-performance culture. About you Highly experienced senior retail sales leader with strong operational and strategic expertise. Proven experience managing area or regional managers, or at Head of level, with the ability to lead and develop teams. Self-motivated, results-driven, and able to work effectively under pressure. Exceptional leadership, coaching, and team management skills. Strong analytical, organisational, and communication skills. High street, Fashion, jewellery, accessories or beauty retail background Collaborative, entrepreneurial, and able to inspire teams to deliver sustainable results. What we offer Competitive salary with regular reviews and a generous bonus scheme. Hybrid working model with flexibility. Comprehensive benefits including a generous staff discount, and wellness support. Career development opportunities in a globally recognized and award-winning company. Regional Head of Retail Sales Western UK & Competitive salary + Bonus BH35676
Job Opportunity: Associate/Senior Associate - Corporate & Commercial Location: Glasgow Overview: An exciting opportunity has opened for an Associate or Senior Associate to join a leading Corporate & Commercial team in Glasgow. This role offers the chance to work on a wide range of complex and high-value transactions, including M&A, private equity and investment deals. You'll work with an impressive client base-from innovative startups to global businesses-delivering strategic advice and playing a key role in the execution and management of deals. Role Requirements: Experience: 6+ years' PQE in corporate and commercial law Proven experience in M&A, private equity, investment transactions and corporate advisory work Confident handling complex matters and managing client expectations Responsibilities: Advise on corporate transactions including mergers, acquisitions, joint ventures and reorganisations Draft and negotiate key documents such as shareholder and investment agreements and commercial contracts Provide guidance on corporate governance, directors' duties and shareholder matters Build and maintain client relationships with a commercial and solutions-focused approach Collaborate with colleagues across departments to deliver integrated legal support Contribute to business development and mentoring within the team Skills: Excellent communication and interpersonal skills Commercially minded with strong problem-solving abilities Team-oriented with experience supporting junior lawyers Highly organised and able to manage multiple deadlines Committed to delivering excellent client service On Offer: A dynamic and collaborative working environment within a top-ranked team Clear career development pathways and leadership opportunities Access to high-profile, cross-border work across a range of sectors Flexible working and a competitive benefits package How to Apply: Online: Submit your updated CV using the provided application link Contact: For immediate consideration or further information, contact Becky Newton at G2 Legal We look forward to hearing from you.
May 05, 2026
Full time
Job Opportunity: Associate/Senior Associate - Corporate & Commercial Location: Glasgow Overview: An exciting opportunity has opened for an Associate or Senior Associate to join a leading Corporate & Commercial team in Glasgow. This role offers the chance to work on a wide range of complex and high-value transactions, including M&A, private equity and investment deals. You'll work with an impressive client base-from innovative startups to global businesses-delivering strategic advice and playing a key role in the execution and management of deals. Role Requirements: Experience: 6+ years' PQE in corporate and commercial law Proven experience in M&A, private equity, investment transactions and corporate advisory work Confident handling complex matters and managing client expectations Responsibilities: Advise on corporate transactions including mergers, acquisitions, joint ventures and reorganisations Draft and negotiate key documents such as shareholder and investment agreements and commercial contracts Provide guidance on corporate governance, directors' duties and shareholder matters Build and maintain client relationships with a commercial and solutions-focused approach Collaborate with colleagues across departments to deliver integrated legal support Contribute to business development and mentoring within the team Skills: Excellent communication and interpersonal skills Commercially minded with strong problem-solving abilities Team-oriented with experience supporting junior lawyers Highly organised and able to manage multiple deadlines Committed to delivering excellent client service On Offer: A dynamic and collaborative working environment within a top-ranked team Clear career development pathways and leadership opportunities Access to high-profile, cross-border work across a range of sectors Flexible working and a competitive benefits package How to Apply: Online: Submit your updated CV using the provided application link Contact: For immediate consideration or further information, contact Becky Newton at G2 Legal We look forward to hearing from you.
Land Promotion/Development - Senior Planner About the Role We are seeking an experienced and commercially minded Senior Planner to join our Development Planning and Land Promotion team, with a focus on the UK planning market. This is an excellent opportunity for a capable planner with around 5 years of relevant experience, ideally gained within a consultancy environment, who is ready to take ownership of projects, build strong client relationships, and contribute to the strategic growth of the business. Working closely with Directors and senior leadership, you will lead planning projects from inception through to delivery, providing strategic advice on development opportunities, land promotion, and planning applications across a diverse portfolio of residential, mixed-use, commercial, and strategic land projects. Key Responsibilities Lead and manage a range of development planning and land promotion projects across the UK. Provide strategic planning advice to clients on site promotion, planning strategy, and development potential. Prepare, manage, and coordinate planning applications, appeals, site promotions, and Local Plan representations. Manage project programmes, budgets, deliverables, and internal resources to ensure efficient project delivery. Coordinate multidisciplinary teams, including internal specialists and external consultants. Build and maintain strong client relationships, acting as a trusted advisor under director oversight. Engage with local authorities, stakeholders, landowners, consultants, and other relevant parties throughout the planning process. Prepare high-quality planning reports, strategy documents, planning statements, and supporting submissions. Support business development activities, including networking, client presentations, and identifying new opportunities. Mentor and support junior team members where appropriate. Qualifications Degree in Town Planning, Urban Planning, Geography, or a related discipline. MRTPI qualified (or working towards chartership) preferred. What We Offer Opportunity to work on high-profile and strategically important development projects. Clear career progression within a growing consultancy environment. Exposure to leading clients, landowners, and development opportunities across the UK. Competitive salary and benefits package.
May 05, 2026
Full time
Land Promotion/Development - Senior Planner About the Role We are seeking an experienced and commercially minded Senior Planner to join our Development Planning and Land Promotion team, with a focus on the UK planning market. This is an excellent opportunity for a capable planner with around 5 years of relevant experience, ideally gained within a consultancy environment, who is ready to take ownership of projects, build strong client relationships, and contribute to the strategic growth of the business. Working closely with Directors and senior leadership, you will lead planning projects from inception through to delivery, providing strategic advice on development opportunities, land promotion, and planning applications across a diverse portfolio of residential, mixed-use, commercial, and strategic land projects. Key Responsibilities Lead and manage a range of development planning and land promotion projects across the UK. Provide strategic planning advice to clients on site promotion, planning strategy, and development potential. Prepare, manage, and coordinate planning applications, appeals, site promotions, and Local Plan representations. Manage project programmes, budgets, deliverables, and internal resources to ensure efficient project delivery. Coordinate multidisciplinary teams, including internal specialists and external consultants. Build and maintain strong client relationships, acting as a trusted advisor under director oversight. Engage with local authorities, stakeholders, landowners, consultants, and other relevant parties throughout the planning process. Prepare high-quality planning reports, strategy documents, planning statements, and supporting submissions. Support business development activities, including networking, client presentations, and identifying new opportunities. Mentor and support junior team members where appropriate. Qualifications Degree in Town Planning, Urban Planning, Geography, or a related discipline. MRTPI qualified (or working towards chartership) preferred. What We Offer Opportunity to work on high-profile and strategically important development projects. Clear career progression within a growing consultancy environment. Exposure to leading clients, landowners, and development opportunities across the UK. Competitive salary and benefits package.
Marketing Director (Interim) Retail Cheshire Salary + 100k Immediate Start Required We are partnering with a well established, multi channel retail business to appoint an Interim Marketing Director to lead brand, marketing and customer strategy during a key period of transformation and growth. This is a high impact role for a commercially driven Interim Marketing Director who can balance strategic thinking with hands on delivery. You will take ownership of brand direction, customer engagement and marketing performance, ensuring a clear, consistent and compelling proposition across all channels. The Interim Marketing Director will play a critical role in modernising the brand, driving customer loyalty and aligning marketing activity to wider commercial objectives. The Role: The Interim Marketing Director will act as the central brand owner across the business, responsible for defining and delivering a clear brand vision while driving marketing effectiveness and customer engagement. Working closely with senior stakeholders, the Interim Marketing Director will lead the development of brand strategy, oversee campaign delivery and embed a customer first mindset across all marketing activity. This is a broad role spanning brand, CRM, creative and campaign delivery, ideal for someone who enjoys operating at both strategic and operational level. Key Responsibilities Define and lead the overall brand strategy, ensuring consistency across all customer touchpoints Develop and deliver forward thinking marketing plans aligned to commercial objectives Act as the guardian of brand tone of voice, messaging and visual identity across all channels Drive the evolution of CRM and customer insight capabilities to improve targeting, engagement and retention Use data and analytics to inform decision making and optimise marketing performance Develop customer propositions for key audiences, improving relevance and effectiveness across channels Lead all creative output including campaigns, in store materials, print, packaging and digital content Work closely with product and buying teams to shape product storytelling and own label positioning Own the marketing critical path, ensuring campaigns are delivered on time, on budget and to a high standard Lead key marketing and brand transformation projects including digital content, brand repositioning and automation initiatives Manage and develop the marketing team, creating a high performing, accountable and collaborative culture Work cross functionally with senior stakeholders to ensure alignment between marketing and wider business goals What We're Looking For Proven experience operating as a Marketing Director or in a senior marketing leadership role within a retail or consumer business Strong commercial mindset with a track record of driving growth through brand and marketing strategy Ability to operate both strategically and hands on, comfortable getting into the detail when required Strong experience across brand, CRM, customer engagement and multi channel campaign delivery Data driven with the ability to translate insight into actionable marketing plans Confident stakeholder manager, able to influence at board level and across multiple teams Creative thinker with the ability to modernise and evolve brand positioning Experienced people leader with a focus on team development and performance Comfortable working in a fast paced environment with multiple priorities Apply today to find out more! BH36121
May 05, 2026
Contractor
Marketing Director (Interim) Retail Cheshire Salary + 100k Immediate Start Required We are partnering with a well established, multi channel retail business to appoint an Interim Marketing Director to lead brand, marketing and customer strategy during a key period of transformation and growth. This is a high impact role for a commercially driven Interim Marketing Director who can balance strategic thinking with hands on delivery. You will take ownership of brand direction, customer engagement and marketing performance, ensuring a clear, consistent and compelling proposition across all channels. The Interim Marketing Director will play a critical role in modernising the brand, driving customer loyalty and aligning marketing activity to wider commercial objectives. The Role: The Interim Marketing Director will act as the central brand owner across the business, responsible for defining and delivering a clear brand vision while driving marketing effectiveness and customer engagement. Working closely with senior stakeholders, the Interim Marketing Director will lead the development of brand strategy, oversee campaign delivery and embed a customer first mindset across all marketing activity. This is a broad role spanning brand, CRM, creative and campaign delivery, ideal for someone who enjoys operating at both strategic and operational level. Key Responsibilities Define and lead the overall brand strategy, ensuring consistency across all customer touchpoints Develop and deliver forward thinking marketing plans aligned to commercial objectives Act as the guardian of brand tone of voice, messaging and visual identity across all channels Drive the evolution of CRM and customer insight capabilities to improve targeting, engagement and retention Use data and analytics to inform decision making and optimise marketing performance Develop customer propositions for key audiences, improving relevance and effectiveness across channels Lead all creative output including campaigns, in store materials, print, packaging and digital content Work closely with product and buying teams to shape product storytelling and own label positioning Own the marketing critical path, ensuring campaigns are delivered on time, on budget and to a high standard Lead key marketing and brand transformation projects including digital content, brand repositioning and automation initiatives Manage and develop the marketing team, creating a high performing, accountable and collaborative culture Work cross functionally with senior stakeholders to ensure alignment between marketing and wider business goals What We're Looking For Proven experience operating as a Marketing Director or in a senior marketing leadership role within a retail or consumer business Strong commercial mindset with a track record of driving growth through brand and marketing strategy Ability to operate both strategically and hands on, comfortable getting into the detail when required Strong experience across brand, CRM, customer engagement and multi channel campaign delivery Data driven with the ability to translate insight into actionable marketing plans Confident stakeholder manager, able to influence at board level and across multiple teams Creative thinker with the ability to modernise and evolve brand positioning Experienced people leader with a focus on team development and performance Comfortable working in a fast paced environment with multiple priorities Apply today to find out more! BH36121
Employment Solicitor (5+ PQE) - Birmingham (Hybrid Working) Our well-established legal 500 regional law firm with a strong reputation for delivering high-quality legal services is seeking a Employment Solicitor at Senior Associate or Legal Director level to join its Birmingham Office. The firm is recognised in leading legal directories and is known for its collaborative culture, long-term career development and commitment to employee wellbeing. The Role An experienced Employment Solicitor is sought to join a growing and highly regarded Employment team based in Birmingham. You will work closely with senior leadership and colleagues across multiple offices, contributing to both client work and the ongoing expansion of the team. This role offers hybrid and flexible working arrangements, depending on business and client needs, alongside strong support from the wider team and access to an established client base. Key Responsibilities Manage a varied and complex caseload of employment law matters Advise both employers and employees on a broad range of employment issues Handle TUPE matters, redundancies and business transfers Draft and negotiate settlement agreements Advise on restrictive covenants, confidentiality breaches and workplace disputes Draft and review employment contracts and policies Manage Employment Tribunal claims from start to finish Prepare legal documentation, including submissions and correspondence Conduct legal research and analysis Work collaboratively with colleagues to develop effective client strategies Support business development activities, including networking and content creation Assist with mentoring and developing junior team members Requirements Minimum 5 years' PQE in Employment Law Strong experience handling Employment Tribunal claims and complex matters Excellent communication, negotiation and client management skills Ability to work effectively within a team environment Commercial awareness and a proactive approach to business development Experience or interest in mentoring junior staff What's on Offer? Competitive salary package 29 days' annual leave plus bank holidays and Christmas closure Private medical insurance and healthcare cash plan Employee Assistance Programme with 24/7 support Discounted legal services for employees and family Life assurance (death in service) Company pension scheme Regular social and team events Why Apply? High-quality work within a respected and growing team Strong focus on career development and progression Supportive, people-focused culture with emphasis on work-life balance (35-hour week) Flexible and hybrid working arrangements Inclusive workplace with active community and wellbeing initiatives Apply To be considered for this Employment Solicitor role please contact Rebecca Healey at G2 Legal Recruitment or apply online.
May 05, 2026
Full time
Employment Solicitor (5+ PQE) - Birmingham (Hybrid Working) Our well-established legal 500 regional law firm with a strong reputation for delivering high-quality legal services is seeking a Employment Solicitor at Senior Associate or Legal Director level to join its Birmingham Office. The firm is recognised in leading legal directories and is known for its collaborative culture, long-term career development and commitment to employee wellbeing. The Role An experienced Employment Solicitor is sought to join a growing and highly regarded Employment team based in Birmingham. You will work closely with senior leadership and colleagues across multiple offices, contributing to both client work and the ongoing expansion of the team. This role offers hybrid and flexible working arrangements, depending on business and client needs, alongside strong support from the wider team and access to an established client base. Key Responsibilities Manage a varied and complex caseload of employment law matters Advise both employers and employees on a broad range of employment issues Handle TUPE matters, redundancies and business transfers Draft and negotiate settlement agreements Advise on restrictive covenants, confidentiality breaches and workplace disputes Draft and review employment contracts and policies Manage Employment Tribunal claims from start to finish Prepare legal documentation, including submissions and correspondence Conduct legal research and analysis Work collaboratively with colleagues to develop effective client strategies Support business development activities, including networking and content creation Assist with mentoring and developing junior team members Requirements Minimum 5 years' PQE in Employment Law Strong experience handling Employment Tribunal claims and complex matters Excellent communication, negotiation and client management skills Ability to work effectively within a team environment Commercial awareness and a proactive approach to business development Experience or interest in mentoring junior staff What's on Offer? Competitive salary package 29 days' annual leave plus bank holidays and Christmas closure Private medical insurance and healthcare cash plan Employee Assistance Programme with 24/7 support Discounted legal services for employees and family Life assurance (death in service) Company pension scheme Regular social and team events Why Apply? High-quality work within a respected and growing team Strong focus on career development and progression Supportive, people-focused culture with emphasis on work-life balance (35-hour week) Flexible and hybrid working arrangements Inclusive workplace with active community and wellbeing initiatives Apply To be considered for this Employment Solicitor role please contact Rebecca Healey at G2 Legal Recruitment or apply online.
Data Protection Officer Location: Remote Salary: Competitive Vacancy Type: Permanent, Full Time Looking to make a real impact with your data protection expertise? Join a purpose-driven charity as our fully remote Data Protection Officer, working 35 hours per week, where your work will directly support strong governance, protect sensitive data, and help shape organisational resilience. We re looking for a confident, independent professional to lead on compliance, privacy, and information governance, ensuring we meet the highest standards under UK GDPR while supporting teams across the organisation. What you ll be doing You ll be the go-to expert on all things data protection, balancing strategy with hands-on delivery: Lead and oversee our data protection compliance programme and audit framework Act as the key contact for regulators, including the ICO Manage data subject rights (DSARs, erasure, rectification, restriction requests) Advise on Data Protection Impact Assessments (DPIAs) and third-party due diligence Support incident response, including breaches and corrective actions Deliver engaging training and awareness programmes across the organisation Maintain compliance records and monitor adherence to UK GDPR Provide expert input into business continuity and organisational resilience Collaborate with stakeholders at all levels, including senior leadership and Board You ll sit within our Governance team, reporting to the Executive Director of Governance & Quality Assurance, with the autonomy to escalate directly to senior leadership and trustees where needed. What we re looking for Essential: Strong experience in data protection, compliance, audit, IT/security, or legal roles Expert knowledge of UK GDPR and data privacy legislation Proven experience handling complex DSARs, DPIAs, and data incidents Experience working with regulators and managing compliance responses Ability to influence, challenge, and collaborate across all levels Highly organised, independent, and able to manage competing priorities Strong judgement when assessing and managing risk Qualifications: Degree-level education (or equivalent experience) Recognised certification (e.g. GDPR Practitioner, CIPP/E, CIPM, C-DPO or similar) Desirable: Experience working with Boards or non-executives Background in the charity, public sector, NHS, MOJ, or local authorities Knowledge of ISO 27001 or working with sensitive/vulnerable data This is a rare opportunity to take on a high-impact, autonomous role in a collaborative, mission-led organisation. You ll have the flexibility of fully remote working while influencing how data protection is embedded across the charity at every level. If you re looking to shape best practice, work closely with senior leadership, and make a meaningful contribution to a cause that matters, this role offers both challenge and purpose in equal measure. Ready to lead on data protection where it truly matters? Apply now and help us build a culture of trust, compliance, and accountability. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.
May 05, 2026
Full time
Data Protection Officer Location: Remote Salary: Competitive Vacancy Type: Permanent, Full Time Looking to make a real impact with your data protection expertise? Join a purpose-driven charity as our fully remote Data Protection Officer, working 35 hours per week, where your work will directly support strong governance, protect sensitive data, and help shape organisational resilience. We re looking for a confident, independent professional to lead on compliance, privacy, and information governance, ensuring we meet the highest standards under UK GDPR while supporting teams across the organisation. What you ll be doing You ll be the go-to expert on all things data protection, balancing strategy with hands-on delivery: Lead and oversee our data protection compliance programme and audit framework Act as the key contact for regulators, including the ICO Manage data subject rights (DSARs, erasure, rectification, restriction requests) Advise on Data Protection Impact Assessments (DPIAs) and third-party due diligence Support incident response, including breaches and corrective actions Deliver engaging training and awareness programmes across the organisation Maintain compliance records and monitor adherence to UK GDPR Provide expert input into business continuity and organisational resilience Collaborate with stakeholders at all levels, including senior leadership and Board You ll sit within our Governance team, reporting to the Executive Director of Governance & Quality Assurance, with the autonomy to escalate directly to senior leadership and trustees where needed. What we re looking for Essential: Strong experience in data protection, compliance, audit, IT/security, or legal roles Expert knowledge of UK GDPR and data privacy legislation Proven experience handling complex DSARs, DPIAs, and data incidents Experience working with regulators and managing compliance responses Ability to influence, challenge, and collaborate across all levels Highly organised, independent, and able to manage competing priorities Strong judgement when assessing and managing risk Qualifications: Degree-level education (or equivalent experience) Recognised certification (e.g. GDPR Practitioner, CIPP/E, CIPM, C-DPO or similar) Desirable: Experience working with Boards or non-executives Background in the charity, public sector, NHS, MOJ, or local authorities Knowledge of ISO 27001 or working with sensitive/vulnerable data This is a rare opportunity to take on a high-impact, autonomous role in a collaborative, mission-led organisation. You ll have the flexibility of fully remote working while influencing how data protection is embedded across the charity at every level. If you re looking to shape best practice, work closely with senior leadership, and make a meaningful contribution to a cause that matters, this role offers both challenge and purpose in equal measure. Ready to lead on data protection where it truly matters? Apply now and help us build a culture of trust, compliance, and accountability. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.
CEO We re looking for a CEO who is inspiring, values-driven, and a confident fundraiser to lead the next exciting chapter for one of Manchester s most ambitious youth charities This is an exciting time to join an organisation with an established youth work provision, strong reputation in private, public and voluntary sectors, and a successful track record of grants and trusts which includes a capital expenditure investment of £1.4M. Position: CEO Location: Manchester/Hybrid Salary: Up to £80,000 per annum (dependent upon experience) Contract: Permanent Hours: Full-time, 40 hours per week Benefits: Hybrid working, 5% pension contribution, 33 days inclusive of bank holidays (pro-rata), extra day off for your birthday, learning & development opportunities, access to EAP, onsite gym, sports, arts and music facilities and subsidised food from our canteen Closing Date: 21st May 2026 About the Role As Chief Executive, you will combine inspirational leadership with a strong, hands-on approach to fundraising and commercial direction. Acting as a visible ambassador for the Youth Zone, you will build trust with partners across the city, influence at a regional and national level, and lead with integrity, creativity and purpose to ensure lasting impact for young people and the communities we serve. Alongside fundraising leadership, you will provide strategic direction, financial clarity and cultural leadership to a values-driven organisation focused relentlessly on young people. You will empower a talented Senior Leadership Team and wider workforce to deliver high-quality, inclusive youth work, while ensuring strong safeguarding, and a safe, inspiring facility that remains fit for purpose. You will report to the Chair of the Board, through a high support and high challenge relationship, managing an annual budget of approx. £1.2-£1.5m p.a. ensuring the Youth Zone delivers a high-quality offer to local young people. Key areas of responsibility include: Strategy & Governance Fundraising & Financial Sustainability Leadership & Culture Partnerships, Profile & Influence Youth Work Quality & Safeguarding Building and Facilities About You We are looking for a proven leader with significant fundraising experience who can demonstrate success in building long-term relationships with major donors (£25k+), corporate partners, trusts and statutory funders, and who can confidently translate ambition into a diverse, resilient income pipeline that secures the future of the organisation. You will have experience of: Successful senior leadership experience within a charity or similar complex organisation. Experience of hands-on fundraising, such as securing and stewarding major donors (£25k+), corporates, trusts and statutory funding. Developing and delivering organisational strategies and business plans. Leading financially sustainable organisations with strong governance and controls. Developing and overseeing high-quality youth-focused services or programmes. Working within multi-agency environments, particularly around safeguarding. To apply, please submit a CV and Cover Letter (of not more than one page), explaining clearly why you are interested in the role. About the Organisation The Youth Zone is a limited charity that has been delivering high quality youth provision for 12 years. Originally commissioned with MyPlace funding, the organisation has become a community hub in Harpurhey, North Manchester one of the poorest wards in England with 94% of youth members come from 1st/ 2nd indices on the national poverty index scale, where cost of living increases impacted hard and caused further adversity and inequality. As an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an enhanced DBS check. Other roles you may have experience of could include CEO, Chief Exec, Chief Executive, COO, CFO, Managing Director, Charity Director, Head of Fundraising, Director of Operations, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
May 05, 2026
Full time
CEO We re looking for a CEO who is inspiring, values-driven, and a confident fundraiser to lead the next exciting chapter for one of Manchester s most ambitious youth charities This is an exciting time to join an organisation with an established youth work provision, strong reputation in private, public and voluntary sectors, and a successful track record of grants and trusts which includes a capital expenditure investment of £1.4M. Position: CEO Location: Manchester/Hybrid Salary: Up to £80,000 per annum (dependent upon experience) Contract: Permanent Hours: Full-time, 40 hours per week Benefits: Hybrid working, 5% pension contribution, 33 days inclusive of bank holidays (pro-rata), extra day off for your birthday, learning & development opportunities, access to EAP, onsite gym, sports, arts and music facilities and subsidised food from our canteen Closing Date: 21st May 2026 About the Role As Chief Executive, you will combine inspirational leadership with a strong, hands-on approach to fundraising and commercial direction. Acting as a visible ambassador for the Youth Zone, you will build trust with partners across the city, influence at a regional and national level, and lead with integrity, creativity and purpose to ensure lasting impact for young people and the communities we serve. Alongside fundraising leadership, you will provide strategic direction, financial clarity and cultural leadership to a values-driven organisation focused relentlessly on young people. You will empower a talented Senior Leadership Team and wider workforce to deliver high-quality, inclusive youth work, while ensuring strong safeguarding, and a safe, inspiring facility that remains fit for purpose. You will report to the Chair of the Board, through a high support and high challenge relationship, managing an annual budget of approx. £1.2-£1.5m p.a. ensuring the Youth Zone delivers a high-quality offer to local young people. Key areas of responsibility include: Strategy & Governance Fundraising & Financial Sustainability Leadership & Culture Partnerships, Profile & Influence Youth Work Quality & Safeguarding Building and Facilities About You We are looking for a proven leader with significant fundraising experience who can demonstrate success in building long-term relationships with major donors (£25k+), corporate partners, trusts and statutory funders, and who can confidently translate ambition into a diverse, resilient income pipeline that secures the future of the organisation. You will have experience of: Successful senior leadership experience within a charity or similar complex organisation. Experience of hands-on fundraising, such as securing and stewarding major donors (£25k+), corporates, trusts and statutory funding. Developing and delivering organisational strategies and business plans. Leading financially sustainable organisations with strong governance and controls. Developing and overseeing high-quality youth-focused services or programmes. Working within multi-agency environments, particularly around safeguarding. To apply, please submit a CV and Cover Letter (of not more than one page), explaining clearly why you are interested in the role. About the Organisation The Youth Zone is a limited charity that has been delivering high quality youth provision for 12 years. Originally commissioned with MyPlace funding, the organisation has become a community hub in Harpurhey, North Manchester one of the poorest wards in England with 94% of youth members come from 1st/ 2nd indices on the national poverty index scale, where cost of living increases impacted hard and caused further adversity and inequality. As an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an enhanced DBS check. Other roles you may have experience of could include CEO, Chief Exec, Chief Executive, COO, CFO, Managing Director, Charity Director, Head of Fundraising, Director of Operations, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
CEO We re looking for a CEO who is inspiring, values-driven, and a confident fundraiser to lead the next exciting chapter for one of Manchester s most ambitious youth charities This is an exciting time to join an organisation with an established youth work provision, strong reputation in private, public and voluntary sectors, and a successful track record of grants and trusts which includes a capital expenditure investment of £1.4M. Position: CEO Location: Manchester/Hybrid Salary: Up to £80,000 per annum (dependent upon experience) Contract: Permanent Hours: Full-time, 40 hours per week Benefits: Hybrid working, 5% pension contribution, 33 days inclusive of bank holidays (pro-rata), extra day off for your birthday, learning & development opportunities, access to EAP, onsite gym, sports, arts and music facilities and subsidised food from our canteen Closing Date: 21st May 2026 About the Role As Chief Executive, you will combine inspirational leadership with a strong, hands-on approach to fundraising and commercial direction. Acting as a visible ambassador for the Youth Zone, you will build trust with partners across the city, influence at a regional and national level, and lead with integrity, creativity and purpose to ensure lasting impact for young people and the communities we serve. Alongside fundraising leadership, you will provide strategic direction, financial clarity and cultural leadership to a values-driven organisation focused relentlessly on young people. You will empower a talented Senior Leadership Team and wider workforce to deliver high-quality, inclusive youth work, while ensuring strong safeguarding, and a safe, inspiring facility that remains fit for purpose. You will report to the Chair of the Board, through a high support and high challenge relationship, managing an annual budget of approx. £1.2-£1.5m p.a. ensuring the Youth Zone delivers a high-quality offer to local young people. Key areas of responsibility include: Strategy & Governance Fundraising & Financial Sustainability Leadership & Culture Partnerships, Profile & Influence Youth Work Quality & Safeguarding Building and Facilities About You We are looking for a proven leader with significant fundraising experience who can demonstrate success in building long-term relationships with major donors (£25k+), corporate partners, trusts and statutory funders, and who can confidently translate ambition into a diverse, resilient income pipeline that secures the future of the organisation. You will have experience of: Successful senior leadership experience within a charity or similar complex organisation. Experience of hands-on fundraising, such as securing and stewarding major donors (£25k+), corporates, trusts and statutory funding. Developing and delivering organisational strategies and business plans. Leading financially sustainable organisations with strong governance and controls. Developing and overseeing high-quality youth-focused services or programmes. Working within multi-agency environments, particularly around safeguarding. To apply, please submit a CV and Cover Letter (of not more than one page), explaining clearly why you are interested in the role. About the Organisation The Youth Zone is a limited charity that has been delivering high quality youth provision for 12 years. Originally commissioned with MyPlace funding, the organisation has become a community hub in Harpurhey, North Manchester one of the poorest wards in England with 94% of youth members come from 1st/ 2nd indices on the national poverty index scale, where cost of living increases impacted hard and caused further adversity and inequality. As an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an enhanced DBS check. Other roles you may have experience of could include CEO, Chief Exec, Chief Executive, COO, CFO, Managing Director, Charity Director, Head of Fundraising, Director of Operations, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
May 05, 2026
Full time
CEO We re looking for a CEO who is inspiring, values-driven, and a confident fundraiser to lead the next exciting chapter for one of Manchester s most ambitious youth charities This is an exciting time to join an organisation with an established youth work provision, strong reputation in private, public and voluntary sectors, and a successful track record of grants and trusts which includes a capital expenditure investment of £1.4M. Position: CEO Location: Manchester/Hybrid Salary: Up to £80,000 per annum (dependent upon experience) Contract: Permanent Hours: Full-time, 40 hours per week Benefits: Hybrid working, 5% pension contribution, 33 days inclusive of bank holidays (pro-rata), extra day off for your birthday, learning & development opportunities, access to EAP, onsite gym, sports, arts and music facilities and subsidised food from our canteen Closing Date: 21st May 2026 About the Role As Chief Executive, you will combine inspirational leadership with a strong, hands-on approach to fundraising and commercial direction. Acting as a visible ambassador for the Youth Zone, you will build trust with partners across the city, influence at a regional and national level, and lead with integrity, creativity and purpose to ensure lasting impact for young people and the communities we serve. Alongside fundraising leadership, you will provide strategic direction, financial clarity and cultural leadership to a values-driven organisation focused relentlessly on young people. You will empower a talented Senior Leadership Team and wider workforce to deliver high-quality, inclusive youth work, while ensuring strong safeguarding, and a safe, inspiring facility that remains fit for purpose. You will report to the Chair of the Board, through a high support and high challenge relationship, managing an annual budget of approx. £1.2-£1.5m p.a. ensuring the Youth Zone delivers a high-quality offer to local young people. Key areas of responsibility include: Strategy & Governance Fundraising & Financial Sustainability Leadership & Culture Partnerships, Profile & Influence Youth Work Quality & Safeguarding Building and Facilities About You We are looking for a proven leader with significant fundraising experience who can demonstrate success in building long-term relationships with major donors (£25k+), corporate partners, trusts and statutory funders, and who can confidently translate ambition into a diverse, resilient income pipeline that secures the future of the organisation. You will have experience of: Successful senior leadership experience within a charity or similar complex organisation. Experience of hands-on fundraising, such as securing and stewarding major donors (£25k+), corporates, trusts and statutory funding. Developing and delivering organisational strategies and business plans. Leading financially sustainable organisations with strong governance and controls. Developing and overseeing high-quality youth-focused services or programmes. Working within multi-agency environments, particularly around safeguarding. To apply, please submit a CV and Cover Letter (of not more than one page), explaining clearly why you are interested in the role. About the Organisation The Youth Zone is a limited charity that has been delivering high quality youth provision for 12 years. Originally commissioned with MyPlace funding, the organisation has become a community hub in Harpurhey, North Manchester one of the poorest wards in England with 94% of youth members come from 1st/ 2nd indices on the national poverty index scale, where cost of living increases impacted hard and caused further adversity and inequality. As an equal opportunities employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an enhanced DBS check. Other roles you may have experience of could include CEO, Chief Exec, Chief Executive, COO, CFO, Managing Director, Charity Director, Head of Fundraising, Director of Operations, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Your new company Excellent opportunity to join a multidisciplinary property consultancy in Chelmsford as a Graduate General Practice Surveyor. You will be joining an experienced and supportive team and will receive full APC training and support in order to gain chartered status. This is an excellent opportunity to join an organisation that will genuinely invest in your development. Your new role As a Graduate General Practice Surveyor, you'll gain hands-on experience across a broad range of commercial property disciplines. You will be involved in lease advisory matters including rent reviews and lease renewals and property management tasks. You will also be involved in valuations, supported by senior surveyors and directors in the business. As part of the role you will be client-facing and will conduct property inspections and site visits. This is a fantastic opportunity to gain exposure to a wide range of workstreams and develop a strong foundation in general practice surveying. What you'll need to succeed In order to be successful for this role, you should hold (or are about to complete) an RICS accredited Real Estate degree (or similar). You should live within commutable distance of Chelmsford and should have a driving licence and access to a vehicle for work purposes. Strong analytical and communication skills are essential. What you'll get in return In return, you will receive a competitive salary and clear progression opportunities within a supportive environment including full APC support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 05, 2026
Full time
Your new company Excellent opportunity to join a multidisciplinary property consultancy in Chelmsford as a Graduate General Practice Surveyor. You will be joining an experienced and supportive team and will receive full APC training and support in order to gain chartered status. This is an excellent opportunity to join an organisation that will genuinely invest in your development. Your new role As a Graduate General Practice Surveyor, you'll gain hands-on experience across a broad range of commercial property disciplines. You will be involved in lease advisory matters including rent reviews and lease renewals and property management tasks. You will also be involved in valuations, supported by senior surveyors and directors in the business. As part of the role you will be client-facing and will conduct property inspections and site visits. This is a fantastic opportunity to gain exposure to a wide range of workstreams and develop a strong foundation in general practice surveying. What you'll need to succeed In order to be successful for this role, you should hold (or are about to complete) an RICS accredited Real Estate degree (or similar). You should live within commutable distance of Chelmsford and should have a driving licence and access to a vehicle for work purposes. Strong analytical and communication skills are essential. What you'll get in return In return, you will receive a competitive salary and clear progression opportunities within a supportive environment including full APC support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Property Litigation Solicitor - TOP 50 UK LAW FIRM Location: Bristol Salary: Competitive market rate salary (negotiable based on experience) The Team A Top 50 UK law firm with a market-leading, top-ranked Property Litigation practice is continuing to grow due to strong client demand by adding a new Solicitor to their ranks. The team advises a broad client base including commercial businesses, institutional investors, public bodies, developers, landed estates and corporate occupiers on the full range of real estate and property disputes. The wider national practice comprises a substantial cohort of specialist property litigators across multiple UK offices, with particular strength in complex, high-value and strategically important matters. The team is recognised in the leading legal directories and is particularly well known for its expertise in commercial landlord and tenant disputes, development and infrastructure-related litigation, and matters involving regulated land use, including telecoms and utilities. Work is often cross-disciplinary and undertaken in collaboration with market-leading real estate, development and public sector teams. The Role This role offers the opportunity to join a highly regarded Property Litigation team undertaking a wide spectrum of commercial property litigation work, which may include: Commercial landlord and tenant disputes Development and regeneration disputes Break notices and termination claims Rights of light, easements and restrictive covenants Telecoms and infrastructure-related property disputes Breach of covenant, misrepresentation and contractual disputes You will work closely with senior lawyers on complex matters while also developing responsibility for your own caseload, with the level of autonomy tailored to experience. Candidate Profile The firm welcomes applications from qualified solicitor candidates at all levels, provided they have experience in commercial property litigation. Strong technical ability and commercial awareness Willingness to work collaboratively within a large, specialist disputes team Confidence in client communication and managing matters appropriately to experience level This is an excellent opportunity for property litigators seeking to build or progress their career within a leading real estate disputes practice at a firm with an outstanding national reputation. For further information, please contact Sam Higgins at Simpson Judge on (phone number removed) or email .
May 05, 2026
Full time
Property Litigation Solicitor - TOP 50 UK LAW FIRM Location: Bristol Salary: Competitive market rate salary (negotiable based on experience) The Team A Top 50 UK law firm with a market-leading, top-ranked Property Litigation practice is continuing to grow due to strong client demand by adding a new Solicitor to their ranks. The team advises a broad client base including commercial businesses, institutional investors, public bodies, developers, landed estates and corporate occupiers on the full range of real estate and property disputes. The wider national practice comprises a substantial cohort of specialist property litigators across multiple UK offices, with particular strength in complex, high-value and strategically important matters. The team is recognised in the leading legal directories and is particularly well known for its expertise in commercial landlord and tenant disputes, development and infrastructure-related litigation, and matters involving regulated land use, including telecoms and utilities. Work is often cross-disciplinary and undertaken in collaboration with market-leading real estate, development and public sector teams. The Role This role offers the opportunity to join a highly regarded Property Litigation team undertaking a wide spectrum of commercial property litigation work, which may include: Commercial landlord and tenant disputes Development and regeneration disputes Break notices and termination claims Rights of light, easements and restrictive covenants Telecoms and infrastructure-related property disputes Breach of covenant, misrepresentation and contractual disputes You will work closely with senior lawyers on complex matters while also developing responsibility for your own caseload, with the level of autonomy tailored to experience. Candidate Profile The firm welcomes applications from qualified solicitor candidates at all levels, provided they have experience in commercial property litigation. Strong technical ability and commercial awareness Willingness to work collaboratively within a large, specialist disputes team Confidence in client communication and managing matters appropriately to experience level This is an excellent opportunity for property litigators seeking to build or progress their career within a leading real estate disputes practice at a firm with an outstanding national reputation. For further information, please contact Sam Higgins at Simpson Judge on (phone number removed) or email .
Recruitment Consultant - White Collar Construction - Farnborough 28k- 32k per annum (DOE) + OTE Earnings Daniel Owen is looking for a Recruitment Consultant to join the team in our office based in Farnborough. Due to significant growth across a wide range of sectors, there is an exciting opportunity to join the team in our office based in Farnborough, specialising in permanent white collar recruitment. We have a number of live vacancies for permanent roles and it appears our extra growth will be coming from permanent placements within this busy sector. We are looking for consultants who understand the perm recruitment process and are able to maintain and grow the desk, with the aspiration to progress onto a senior role in the future. Your impact/duties as a Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please contact our Talent Acquisition Team for a confidential conversation. Join Daniel Owen and be part of a team where your ambition isn't just welcomed it's celebrated. REGION123
May 05, 2026
Full time
Recruitment Consultant - White Collar Construction - Farnborough 28k- 32k per annum (DOE) + OTE Earnings Daniel Owen is looking for a Recruitment Consultant to join the team in our office based in Farnborough. Due to significant growth across a wide range of sectors, there is an exciting opportunity to join the team in our office based in Farnborough, specialising in permanent white collar recruitment. We have a number of live vacancies for permanent roles and it appears our extra growth will be coming from permanent placements within this busy sector. We are looking for consultants who understand the perm recruitment process and are able to maintain and grow the desk, with the aspiration to progress onto a senior role in the future. Your impact/duties as a Recruitment Consultant: Client Relationships: Not just over the phone, but face-to-face, you'll identify and develop existing and new client relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications and experience. 360 Recruitment Process: From negotiating terms, to interviews to offer stages, you will manage the entire process. Top-Tier Service: Deliver exceptional service to ensure repeat business and outstanding recommendations Extra benefits of working as a Recruitment Consultant at Daniel Owen: Flexible Benefits: 23 days holiday per year, increasing each year up to your 5th year plus day off for your birthday Health and Well-Being: Contributory pension, private health care and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers Loyalty: Increased holiday with length of service and a gift of your choice at each milestone Jet-Setters Welcome: Reward trips, previous locations such as Marbella, Prague & Portugal Learning and Growth: We offer a Daniel Owen Academy for junior members of staff taking you through 12 weeks of group sessions and one to one training. Senior members of staff have their own tailored coaching and development which is typically carried out by a board member. Fast-Track Career: Our directors all climbed the ladder from within. Company funded recruitment specific qualifications: The company funds training and qualifications which offers all employees the opportunity to work towards MIRP Level 4 Management status Personalised one-on-onto coaching with One financial: Daniel Owen offers all employees the opportunity to unleash their financial potential and confidentially work alongside financial experts who will guide you through the labyrinth of mortgages, investments, savings, credit, and pensions. The Ideal Candidate for a Recruitment Consultant: Proven Professional: Whether in recruitment or sales (any sector), you know how to get results. Motivator and Ambitious: Inspire others and aspire to progress to a managerial role. Excellent Communicator: Posses brilliant communication skills face-to-face and via email Adaptable: Thrive in a fast-paced environment and pivot with changing priorities. Decision-Maker: You're not afraid to take the initiative If you envision a future where you're evolving, and making a significant impact within our dynamic team, please contact our Talent Acquisition Team for a confidential conversation. Join Daniel Owen and be part of a team where your ambition isn't just welcomed it's celebrated. REGION123
Head of Finance & Procurement Shropshire (3 days per week on-site, with flexibility based on business needs) Resourcery Group is exclusively supporting a forward-thinking Housing Association in the search for a Head of Finance & Procurement. This is a pivotal senior leadership opportunity, sitting on the SLT, where you will play a key role in driving both strategic change and operational excellence across the organisation. This is an exciting time to join - the organisation is delivering against an ambitious corporate plan while evolving its financial and procurement capabilities. You'll have the opportunity to shape the future direction of the function, lead meaningful transformation initiatives, and partner closely with senior stakeholders across finance, assets, and development. The Role Reporting to the Finance Director, you will lead the finance and procurement function, ensuring the delivery of a high-quality, customer-focused service that supports both business-as-usual operations and strategic priorities. Key responsibilities include: Leading, developing and inspiring a multi-disciplinary finance & procurement team Supporting the development and delivery of the organisation's financial strategy Overseeing budgeting, forecasting, treasury management, and statutory reporting Driving value for money and continuous improvement across the organisation Leading on financial appraisal of new business opportunities and strategic projects Ensuring robust financial controls, regulatory compliance, and risk management Playing a visible leadership role across the organisation, influencing at senior level About You We are looking for a qualified finance professional (ACA, ACCA, CIMA, CIPFA or equivalent) with a proven track record of leading teams and driving change in complex organisations. You will bring: Strong technical expertise across financial reporting, treasury, and planning Experience of leading and delivering transformation and improvement initiatives The ability to operate strategically while remaining close to operational delivery A collaborative and visible leadership style, with the ability to influence stakeholders Commercial awareness and the ability to support business growth and investment decisions While housing sector experience is not essential, you must demonstrate a clear understanding of the sector's challenges and regulatory environment. Additional Information This role requires regular on-site presence (minimum 3 days per week), with flexibility depending on business needs Candidates must be geographically accessible to Shropshire This is a key leadership role with significant exposure and impact across the organisation If you're looking for a role where you can genuinely shape direction, lead change, and make a lasting impact, we'd welcome your application or a confidential discussion.
May 05, 2026
Full time
Head of Finance & Procurement Shropshire (3 days per week on-site, with flexibility based on business needs) Resourcery Group is exclusively supporting a forward-thinking Housing Association in the search for a Head of Finance & Procurement. This is a pivotal senior leadership opportunity, sitting on the SLT, where you will play a key role in driving both strategic change and operational excellence across the organisation. This is an exciting time to join - the organisation is delivering against an ambitious corporate plan while evolving its financial and procurement capabilities. You'll have the opportunity to shape the future direction of the function, lead meaningful transformation initiatives, and partner closely with senior stakeholders across finance, assets, and development. The Role Reporting to the Finance Director, you will lead the finance and procurement function, ensuring the delivery of a high-quality, customer-focused service that supports both business-as-usual operations and strategic priorities. Key responsibilities include: Leading, developing and inspiring a multi-disciplinary finance & procurement team Supporting the development and delivery of the organisation's financial strategy Overseeing budgeting, forecasting, treasury management, and statutory reporting Driving value for money and continuous improvement across the organisation Leading on financial appraisal of new business opportunities and strategic projects Ensuring robust financial controls, regulatory compliance, and risk management Playing a visible leadership role across the organisation, influencing at senior level About You We are looking for a qualified finance professional (ACA, ACCA, CIMA, CIPFA or equivalent) with a proven track record of leading teams and driving change in complex organisations. You will bring: Strong technical expertise across financial reporting, treasury, and planning Experience of leading and delivering transformation and improvement initiatives The ability to operate strategically while remaining close to operational delivery A collaborative and visible leadership style, with the ability to influence stakeholders Commercial awareness and the ability to support business growth and investment decisions While housing sector experience is not essential, you must demonstrate a clear understanding of the sector's challenges and regulatory environment. Additional Information This role requires regular on-site presence (minimum 3 days per week), with flexibility depending on business needs Candidates must be geographically accessible to Shropshire This is a key leadership role with significant exposure and impact across the organisation If you're looking for a role where you can genuinely shape direction, lead change, and make a lasting impact, we'd welcome your application or a confidential discussion.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow this link for further information about HMCTS: Job Description: As a Senior Software Developer at HMCTS you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, delivery managers and digital architects, all of whom share a vision for making better government through smarter use of technology. You will innovate to radically transform public services for the better. The development squad you are placed on will be agreed closer to your start date, but examples of products can be found in our GitHub repository: You can find more information about our ways of working in the HMCTS Way: Technologies we rely heavily on: Java and Spring Boot to write our backend services Node.js to write our frontend services Power Platform for low-code development Jenkins for CI/CD Dynatrace for application monitoring Kubernetes and Docker to run our services Azure for most of our infrastructure Terraform for infrastructure as code Postgres and Redis as our databases. GOV.UK Design System for our web interfaces Macs to do all the above In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users As a Senior Developer in HMCTS you will: Develop, improve and document code, following best practices and internal standards. Continuously learn and stay up to date with relevant technologies, identifying potential issues. Ensure product security, data confidentiality, and integrity, raising risks as needed. Support and maintain software, including limited out-of-hours work when required. Plan development, coordinate integration, and contribute to process improvement. Manage service availability effectively and cost-efficiently. Build and test system interfaces. Use test-driven development, write automation scripts, and participate in code reviews. Mentor junior colleagues and share technical expertise. Take ownership of the technical roadmap and promote best practice across the development lifecycle. Influence product strategy by providing technical insight to stakeholders Design and develop software based on user stories. Participate in recruitment and procurement. Person Specification We're seeking a full stack developer with the ability to develop and deploy high-quality code. The ideal candidate will have: Experience in building scalable enterprise applications using Java. Strong frontend proficiency with modern JavaScript frameworks (e.g., Angular, React, or Vue). A solid grasp of RESTful API design and relational database architecture (e.g., PostgreSQL). Proficiency in cloud-native architecture including infrastructure as code (e.g., Microsoft Azure, Terraform) Knowledge of the full development lifecycle, including CI/CD, authentication (OAuth2/OIDC), and system monitoring. Leadership capabilities, with a proven track record of mentoring junior engineers and driving technical standards. Experience utilising DevOps practices and containerisation tools (Docker/Kubernetes). A security-first mindset, with the ability to identify and mitigate vulnerabilities (OWASP top 10) during the design phase.
May 05, 2026
Full time
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow this link for further information about HMCTS: Job Description: As a Senior Software Developer at HMCTS you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, delivery managers and digital architects, all of whom share a vision for making better government through smarter use of technology. You will innovate to radically transform public services for the better. The development squad you are placed on will be agreed closer to your start date, but examples of products can be found in our GitHub repository: You can find more information about our ways of working in the HMCTS Way: Technologies we rely heavily on: Java and Spring Boot to write our backend services Node.js to write our frontend services Power Platform for low-code development Jenkins for CI/CD Dynatrace for application monitoring Kubernetes and Docker to run our services Azure for most of our infrastructure Terraform for infrastructure as code Postgres and Redis as our databases. GOV.UK Design System for our web interfaces Macs to do all the above In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users As a Senior Developer in HMCTS you will: Develop, improve and document code, following best practices and internal standards. Continuously learn and stay up to date with relevant technologies, identifying potential issues. Ensure product security, data confidentiality, and integrity, raising risks as needed. Support and maintain software, including limited out-of-hours work when required. Plan development, coordinate integration, and contribute to process improvement. Manage service availability effectively and cost-efficiently. Build and test system interfaces. Use test-driven development, write automation scripts, and participate in code reviews. Mentor junior colleagues and share technical expertise. Take ownership of the technical roadmap and promote best practice across the development lifecycle. Influence product strategy by providing technical insight to stakeholders Design and develop software based on user stories. Participate in recruitment and procurement. Person Specification We're seeking a full stack developer with the ability to develop and deploy high-quality code. The ideal candidate will have: Experience in building scalable enterprise applications using Java. Strong frontend proficiency with modern JavaScript frameworks (e.g., Angular, React, or Vue). A solid grasp of RESTful API design and relational database architecture (e.g., PostgreSQL). Proficiency in cloud-native architecture including infrastructure as code (e.g., Microsoft Azure, Terraform) Knowledge of the full development lifecycle, including CI/CD, authentication (OAuth2/OIDC), and system monitoring. Leadership capabilities, with a proven track record of mentoring junior engineers and driving technical standards. Experience utilising DevOps practices and containerisation tools (Docker/Kubernetes). A security-first mindset, with the ability to identify and mitigate vulnerabilities (OWASP top 10) during the design phase.
Location This role is available on a remote, hybrid, or office basis. Initially, all DBS employees' contracts are office-based at one of our two sites (Liverpool or Darlington). Employees can apply for remote or hybrid work from day one. If approved, the arrangement will start after six months for transfers from Home Office or after completing probation for new joiners. Requests will be considered based on business needs and role requirements. Informal hybrid working arrangements are also available from day one, subject to business needs and role requirements and will be discussed further following any job offer About the job Job summary Working as part of a small team of skilled IT Service Managers who manage on a day-to-day basis IT operational and IT Controls requirements. IT Service Managers work together providing cover for each other across the IT capability areas. As an IT Service Delivery Manager, you will help to manage various IT processes, ensuring projects transition into BAU smoothly, Continual Service Improvements are tracked and delivered, whilst also being a champion for ITIL process adoption across the business. The IT Service Delivery Manager will be responsible for supporting projects to deliver into BAU operations smoothly and Continual Service Improvement to benefit the way in which DBS ITSM operates to better support the business objectives. They will collate documentation, performance measures, and present information on current processes and performance. The role holder will work with key stakeholders and suppliers to monitor the effectiveness of improvements when introduced. The vacancy falls within the IT Controls workspace. We are seeking a professional with proven experience in an IT Service Management role, with responsibility for service transition and/or service improvement. The ideal candidate will possess strong stakeholder management skills, with the ability to work collaboratively across technical and non technical teams and possess a proactive and improvement focused mindset. Experience in implementing ITIL across Service Transition would be advantageous. The job holder will report directly to an IT Senior Service Manager in the Technology and Innovation Directorate. Job description The Job Holder will be required to work on end-to-end processes which cross the boundaries between ITSM and other DBS Operational and Digital teams, so providing a key component of the 'glue' bonding IT services together. Examples of operational tasks the role holder may undertake: Service Transition - Ensure service readiness prior to go live, including acceptance into service, handover to operations, and validation of support models. Continual Service Improvement - Establish and own a structured CSI approach, identifying improvement opportunities across services, processes, and supplier performance. Supplier Performance - Performance assurance and governance across the supplier landscape, ensuring suppliers contribute positively to service quality and operational stability. Liaising and building relationships with internal colleagues, suppliers and stakeholders. Creating and reviewing process documentation. Reviewing, contributing and applying governance for Service Design Documentation. Supporting production of Monthly Service Reporting and analysis of data. Undertake Service Level Agreement Analysis following Service Level Management practices. Governing and assuring to ensure suppliers are meeting their contractual deliverable and obligations. Organise and chair both internal and external meetings. Assisting and ensuring the governance for project delivery. Person specification As a member of the DBS IT Service Management Team the post holder will play an active role in the delivery of various functions as well as contributing to the overall team tasks and activities. The Job Holder should: Drive problem resolution through the appropriate escalation channels Confidently participate in white board type design and review sessions Confidently participate in any contractual review or service transition forums Have the ability to get the best out of a supplier Contribute to building a culture of service excellence, always putting the customer, our people, and our business at the centre of everything we undertake Complete ad-hoc activities as directed by line management Essential Criteria Ability to manage own workload and work to tight deadlines and timescales, using own judgement to prioritise across differing situations. Ability to produce high quality documentation. Excellent organisational skills. Excellent analytical skills. Understanding of service management approaches. Knowledge and experience of the ITIL framework and processes. Significant experience of Continual Service Improvement. Knowledge of techniques associated with Supplier Performance Management. Information Technology Infrastructure Library (ITIL) Foundation Accreditation Desirable Criteria Strong analysis skills and an innovative approach to problem solving with the capability to build on concepts and principles. Able to formulate / assist in the development of Policies and procedures. Can contribute to an environment that supports cooperation and cohesiveness among the work team and with other areas within IT Services. Developing and maintaining excellent working relationships with senior stakeholders. Significant experience of the delivery of professional IT Services. Experience across multiple IT disciplines and using multiple ITIL Processes. Defining performance measures and interpret complex performance data. Experience of ServiceNow toolset.
May 05, 2026
Full time
Location This role is available on a remote, hybrid, or office basis. Initially, all DBS employees' contracts are office-based at one of our two sites (Liverpool or Darlington). Employees can apply for remote or hybrid work from day one. If approved, the arrangement will start after six months for transfers from Home Office or after completing probation for new joiners. Requests will be considered based on business needs and role requirements. Informal hybrid working arrangements are also available from day one, subject to business needs and role requirements and will be discussed further following any job offer About the job Job summary Working as part of a small team of skilled IT Service Managers who manage on a day-to-day basis IT operational and IT Controls requirements. IT Service Managers work together providing cover for each other across the IT capability areas. As an IT Service Delivery Manager, you will help to manage various IT processes, ensuring projects transition into BAU smoothly, Continual Service Improvements are tracked and delivered, whilst also being a champion for ITIL process adoption across the business. The IT Service Delivery Manager will be responsible for supporting projects to deliver into BAU operations smoothly and Continual Service Improvement to benefit the way in which DBS ITSM operates to better support the business objectives. They will collate documentation, performance measures, and present information on current processes and performance. The role holder will work with key stakeholders and suppliers to monitor the effectiveness of improvements when introduced. The vacancy falls within the IT Controls workspace. We are seeking a professional with proven experience in an IT Service Management role, with responsibility for service transition and/or service improvement. The ideal candidate will possess strong stakeholder management skills, with the ability to work collaboratively across technical and non technical teams and possess a proactive and improvement focused mindset. Experience in implementing ITIL across Service Transition would be advantageous. The job holder will report directly to an IT Senior Service Manager in the Technology and Innovation Directorate. Job description The Job Holder will be required to work on end-to-end processes which cross the boundaries between ITSM and other DBS Operational and Digital teams, so providing a key component of the 'glue' bonding IT services together. Examples of operational tasks the role holder may undertake: Service Transition - Ensure service readiness prior to go live, including acceptance into service, handover to operations, and validation of support models. Continual Service Improvement - Establish and own a structured CSI approach, identifying improvement opportunities across services, processes, and supplier performance. Supplier Performance - Performance assurance and governance across the supplier landscape, ensuring suppliers contribute positively to service quality and operational stability. Liaising and building relationships with internal colleagues, suppliers and stakeholders. Creating and reviewing process documentation. Reviewing, contributing and applying governance for Service Design Documentation. Supporting production of Monthly Service Reporting and analysis of data. Undertake Service Level Agreement Analysis following Service Level Management practices. Governing and assuring to ensure suppliers are meeting their contractual deliverable and obligations. Organise and chair both internal and external meetings. Assisting and ensuring the governance for project delivery. Person specification As a member of the DBS IT Service Management Team the post holder will play an active role in the delivery of various functions as well as contributing to the overall team tasks and activities. The Job Holder should: Drive problem resolution through the appropriate escalation channels Confidently participate in white board type design and review sessions Confidently participate in any contractual review or service transition forums Have the ability to get the best out of a supplier Contribute to building a culture of service excellence, always putting the customer, our people, and our business at the centre of everything we undertake Complete ad-hoc activities as directed by line management Essential Criteria Ability to manage own workload and work to tight deadlines and timescales, using own judgement to prioritise across differing situations. Ability to produce high quality documentation. Excellent organisational skills. Excellent analytical skills. Understanding of service management approaches. Knowledge and experience of the ITIL framework and processes. Significant experience of Continual Service Improvement. Knowledge of techniques associated with Supplier Performance Management. Information Technology Infrastructure Library (ITIL) Foundation Accreditation Desirable Criteria Strong analysis skills and an innovative approach to problem solving with the capability to build on concepts and principles. Able to formulate / assist in the development of Policies and procedures. Can contribute to an environment that supports cooperation and cohesiveness among the work team and with other areas within IT Services. Developing and maintaining excellent working relationships with senior stakeholders. Significant experience of the delivery of professional IT Services. Experience across multiple IT disciplines and using multiple ITIL Processes. Defining performance measures and interpret complex performance data. Experience of ServiceNow toolset.
Strategic Finance Manager - Projects 65,022 - 75,728 Permanent, Full-time Bradford (Hybrid Working) Strategic Finance Manager - Projects opportunity to join an evolving public sector organisation in Bradford. Our client is looking for a Strategic Finance Manager - Projects to advise on major special projects, corporate and capital initiatives. This role will work closely with the Assistant Director of Finance to provide leadership and proactive and creative advice whilst contributing towards progressive management and improvement in all the organisation's services. Key responsibilities of the Strategic Finance Manager - Projects: Provide expert financial advice on major projects, corporate initiatives, and capital programmes. Apply professional judgement on complex technical accounting matters, ensuring compliance with policies and procedures. Lead and manage a professional finance team to deliver high-quality financial support and guidance Support and deputise for senior finance leaders, ensuring compliance with professional standards and policies. Apply professional judgement on technical accounting issues, financial systems, and policy compliance. Required skills and experience of the Strategic Finance Manager - Projects : CCAB Qualified with significant experience in a large public sector Experience in the development, presentation and implementation of complex strategy and policy in a relevant area. Extensive experience of effective corporate and collaborative working, building cross-sector or cross-service partnerships and relationships to deliver projects. Superior analytical and technical skills, for example, to work through complex problems, develop financial models, investigate and evaluate options and opportunities, lead commercial negotiations, and manage and mitigate risks against a shifting background. This is a fantastic opportunity to join an organisation that offers a "people first" approach to both your career and wellbeing. This role benefits from working with a supportive manager and a wider friendly team. The successful individual will have access to a range of excellent benefits coupled with the support to make your career what you want it to be. Benefits include: Competitive pension contribution Hybrid working Excellent holidays If you are interested in hearing more about this exciting Strategic Finance Manager - Projects :, please apply now, or contact Abigail Day at Sellick Partnership. We will be reviewing CVs on a daily basis, and shortlisted candidates will be contacted. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 05, 2026
Full time
Strategic Finance Manager - Projects 65,022 - 75,728 Permanent, Full-time Bradford (Hybrid Working) Strategic Finance Manager - Projects opportunity to join an evolving public sector organisation in Bradford. Our client is looking for a Strategic Finance Manager - Projects to advise on major special projects, corporate and capital initiatives. This role will work closely with the Assistant Director of Finance to provide leadership and proactive and creative advice whilst contributing towards progressive management and improvement in all the organisation's services. Key responsibilities of the Strategic Finance Manager - Projects: Provide expert financial advice on major projects, corporate initiatives, and capital programmes. Apply professional judgement on complex technical accounting matters, ensuring compliance with policies and procedures. Lead and manage a professional finance team to deliver high-quality financial support and guidance Support and deputise for senior finance leaders, ensuring compliance with professional standards and policies. Apply professional judgement on technical accounting issues, financial systems, and policy compliance. Required skills and experience of the Strategic Finance Manager - Projects : CCAB Qualified with significant experience in a large public sector Experience in the development, presentation and implementation of complex strategy and policy in a relevant area. Extensive experience of effective corporate and collaborative working, building cross-sector or cross-service partnerships and relationships to deliver projects. Superior analytical and technical skills, for example, to work through complex problems, develop financial models, investigate and evaluate options and opportunities, lead commercial negotiations, and manage and mitigate risks against a shifting background. This is a fantastic opportunity to join an organisation that offers a "people first" approach to both your career and wellbeing. This role benefits from working with a supportive manager and a wider friendly team. The successful individual will have access to a range of excellent benefits coupled with the support to make your career what you want it to be. Benefits include: Competitive pension contribution Hybrid working Excellent holidays If you are interested in hearing more about this exciting Strategic Finance Manager - Projects :, please apply now, or contact Abigail Day at Sellick Partnership. We will be reviewing CVs on a daily basis, and shortlisted candidates will be contacted. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
