This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Feb 11, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Location: Bristol North This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training click apply for full job details
Feb 10, 2026
Full time
Location: Bristol North This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training click apply for full job details
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Feb 10, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Senior Agent, Global Escalations Location: Manchester Job Type: Full-Time, Shift pattern- rotational: 9AM to 7:30PM, 10:30AM-9PM, 12:30PM -11PM Hybrid role - attendance in the office is required - roughly 3 days per week Language requirements: English + French About the Team The Marketplace Support and Service Excellence Team plays a central role in managing Deliveroo s global customer care operations. Our team oversees Workforce Planning, Performance & Strategy, Care Excellence, and Care Operations, which includes live support for consumers, riders, and restaurants, and non-live support. With Deliveroo s expansive global presence, we operate multiple customer care centres worldwide to support our diverse markets and languages. Our mission is to deliver an outstanding customer experience across our three-sided marketplace customers, restaurants, and riders while working closely with our vendor partners to drive efficiency, continuous improvement, and transformative change. At the heart of everything we do are our three guiding principles: ? Fix it Fast Resolve issues quickly and effectively. ? Keep it Simple Streamline processes for a seamless experience. ? Be the Best Strive for excellence in every interaction. We are passionate about making every customer interaction exceptional because great service is what keeps Deliveroo moving forward About the Role As a Senior Agent in our Global Escalations team, you will play a key role in managing and resolving the most complex and high-priority customer complaints. Acting as an escalation point for critical issues, you will ensure fair and timely resolutions while maintaining compliance with industry regulations and company policies. You will liaise with internal teams, external stakeholders, and regulatory bodies (where applicable) to investigate and resolve disputes effectively. With a strong focus on root cause analysis and continuous improvement, you will identify trends in escalations and contribute to process enhancements that drive better customer outcomes. This role requires exceptional communication, problem-solving, and negotiation skills, as well as the ability to manage challenging conversations with professionalism and empathy. If you thrive in a fast-paced environment and are passionate about delivering excellent customer experiences, this is an exciting opportunity to make a real impact. Experience & Knowledge ? Proven experience in an escalation or senior complaints handling role, ideally within a regulated industry. ? Strong understanding of complaint resolution processes and best practices. ? Familiarity with regulatory requirements and industry standards (e. g. , FCA, FOS, GDPR, or equivalent regulatory bodies). ? Experience in handling complex and high-risk cases , including those referred to ombudsman services or legal teams. ? Ability to conduct root cause analysis to identify trends and contribute to process improvements. Skills & Abilities ? Excellent communication skills both written and verbal, with the ability to draft clear, professional, and empathetic responses. ? Strong problem-solving and analytical skills , with the ability to assess complex cases and make fair, well-reasoned decisions. ? Negotiation and conflict resolution abilities, ensuring positive outcomes for both customers and the business. ? Ability to manage multiple cases simultaneously and work efficiently under pressure. ? Attention to detail , ensuring all responses are accurate, compliant, and well-documented. ? Confidence in using CRM systems and case management tools to track and report on escalated complaints. Personal Attributes Customer-focused committed to delivering fair and timely resolutions. Resilient and adaptable able to manage challenging conversations and sensitive situations professionally. Proactive and solution-oriented looking for ways to improve processes and prevent recurring complaints. Team player willing to support colleagues and share knowledge. Ethical and compliant ensuring all actions align with regulations and company policies. Desirable Criteria Experience in handling ombudsman or legal escalations . Knowledge of alternative dispute resolution (ADR) processes. Formal qualifications in customer service, compliance, or dispute resolution . Experience in coaching or mentoring junior team members. This role requires a highly professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is committed to delivering exceptional customer outcomes . Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Feb 09, 2026
Full time
Senior Agent, Global Escalations Location: Manchester Job Type: Full-Time, Shift pattern- rotational: 9AM to 7:30PM, 10:30AM-9PM, 12:30PM -11PM Hybrid role - attendance in the office is required - roughly 3 days per week Language requirements: English + French About the Team The Marketplace Support and Service Excellence Team plays a central role in managing Deliveroo s global customer care operations. Our team oversees Workforce Planning, Performance & Strategy, Care Excellence, and Care Operations, which includes live support for consumers, riders, and restaurants, and non-live support. With Deliveroo s expansive global presence, we operate multiple customer care centres worldwide to support our diverse markets and languages. Our mission is to deliver an outstanding customer experience across our three-sided marketplace customers, restaurants, and riders while working closely with our vendor partners to drive efficiency, continuous improvement, and transformative change. At the heart of everything we do are our three guiding principles: ? Fix it Fast Resolve issues quickly and effectively. ? Keep it Simple Streamline processes for a seamless experience. ? Be the Best Strive for excellence in every interaction. We are passionate about making every customer interaction exceptional because great service is what keeps Deliveroo moving forward About the Role As a Senior Agent in our Global Escalations team, you will play a key role in managing and resolving the most complex and high-priority customer complaints. Acting as an escalation point for critical issues, you will ensure fair and timely resolutions while maintaining compliance with industry regulations and company policies. You will liaise with internal teams, external stakeholders, and regulatory bodies (where applicable) to investigate and resolve disputes effectively. With a strong focus on root cause analysis and continuous improvement, you will identify trends in escalations and contribute to process enhancements that drive better customer outcomes. This role requires exceptional communication, problem-solving, and negotiation skills, as well as the ability to manage challenging conversations with professionalism and empathy. If you thrive in a fast-paced environment and are passionate about delivering excellent customer experiences, this is an exciting opportunity to make a real impact. Experience & Knowledge ? Proven experience in an escalation or senior complaints handling role, ideally within a regulated industry. ? Strong understanding of complaint resolution processes and best practices. ? Familiarity with regulatory requirements and industry standards (e. g. , FCA, FOS, GDPR, or equivalent regulatory bodies). ? Experience in handling complex and high-risk cases , including those referred to ombudsman services or legal teams. ? Ability to conduct root cause analysis to identify trends and contribute to process improvements. Skills & Abilities ? Excellent communication skills both written and verbal, with the ability to draft clear, professional, and empathetic responses. ? Strong problem-solving and analytical skills , with the ability to assess complex cases and make fair, well-reasoned decisions. ? Negotiation and conflict resolution abilities, ensuring positive outcomes for both customers and the business. ? Ability to manage multiple cases simultaneously and work efficiently under pressure. ? Attention to detail , ensuring all responses are accurate, compliant, and well-documented. ? Confidence in using CRM systems and case management tools to track and report on escalated complaints. Personal Attributes Customer-focused committed to delivering fair and timely resolutions. Resilient and adaptable able to manage challenging conversations and sensitive situations professionally. Proactive and solution-oriented looking for ways to improve processes and prevent recurring complaints. Team player willing to support colleagues and share knowledge. Ethical and compliant ensuring all actions align with regulations and company policies. Desirable Criteria Experience in handling ombudsman or legal escalations . Knowledge of alternative dispute resolution (ADR) processes. Formal qualifications in customer service, compliance, or dispute resolution . Experience in coaching or mentoring junior team members. This role requires a highly professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is committed to delivering exceptional customer outcomes . Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The UKI and EU Small Medium Business (SMB) team is responsible for Deliveroo's relationships with the many thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in the UK, Ireland and Europe, ensuring that they continue to grow and operate well. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. The Role As Head of NPX & AM for our SMB Commercial team, you will lead a team of managers that are responsible for the core performance of our SMB partners. Your team will be focused on supporting new partners as they join our platform and managing the SMB base through both portfolio and campaign management. This role is based in Manchester and you will report to the SMB Commercial Director. You will focus on strategic planning for the future through partner management. This is a hybrid role, working in the Manchester office and remotely. What you will do: Partner Obsessed: Be the champion for our newly acquired partners; creating a best in class contact centre that drives impactful conversations with our partners; enabling them to get the most from the Roo platform Commercially astute: Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners; implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo. Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction. Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub; across all four EU markets Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners. Test & Learn: Champion a culture of experimentation to constantly evolve how we support our SMB base. You: This is a demanding role which will require a leader with experience launching plans that drive change at scale. You will be passionate about employee engagement and motivated to create a winning culture. You will have experience with P&L ownership and guide impact through scalable solutions. The required skills include: Leadership: The skill to balance results with employee engagement Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels The desired experiences include 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences Experience working within the restaurant or grocery retail industries Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 09, 2026
Full time
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The UKI and EU Small Medium Business (SMB) team is responsible for Deliveroo's relationships with the many thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in the UK, Ireland and Europe, ensuring that they continue to grow and operate well. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. The Role As Head of NPX & AM for our SMB Commercial team, you will lead a team of managers that are responsible for the core performance of our SMB partners. Your team will be focused on supporting new partners as they join our platform and managing the SMB base through both portfolio and campaign management. This role is based in Manchester and you will report to the SMB Commercial Director. You will focus on strategic planning for the future through partner management. This is a hybrid role, working in the Manchester office and remotely. What you will do: Partner Obsessed: Be the champion for our newly acquired partners; creating a best in class contact centre that drives impactful conversations with our partners; enabling them to get the most from the Roo platform Commercially astute: Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners; implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo. Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction. Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub; across all four EU markets Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners. Test & Learn: Champion a culture of experimentation to constantly evolve how we support our SMB base. You: This is a demanding role which will require a leader with experience launching plans that drive change at scale. You will be passionate about employee engagement and motivated to create a winning culture. You will have experience with P&L ownership and guide impact through scalable solutions. The required skills include: Leadership: The skill to balance results with employee engagement Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels The desired experiences include 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences Experience working within the restaurant or grocery retail industries Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Feb 08, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Thrifty Car & Van Rental
Sunbury-on-thames, Middlesex
This role is a 30 Hour Contract Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions click apply for full job details
Feb 08, 2026
Full time
This role is a 30 Hour Contract Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions click apply for full job details
Location: Lincoln This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training click apply for full job details
Feb 08, 2026
Full time
Location: Lincoln This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training click apply for full job details
Thrifty Car & Van Rental
Swansea, Neath Port Talbot
This is a zero hour contract role! Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions click apply for full job details
Feb 08, 2026
Full time
This is a zero hour contract role! Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions click apply for full job details
Conveyancing Paralegal Swansea Salary: 25,000 Yolk Legal are working with a well-established, reputable law firm in Swansea who are looking to recruit an experienced Conveyancing Paralegal to provide 1:1 support to a Conveyancing Fee Earner within a busy and well-structured property team. This is an excellent opportunity for someone with prior conveyancing experience who enjoys being involved in the full lifecycle of a transaction and is looking to build a long-term career within residential property. What you would do as a Paralegal: The successful candidate will support a fee earner on a one-to-one basis and play a key role in ensuring transactions progress smoothly and efficiently. Full training will be provided on internal systems and processes. Key responsibilities will include: Preparing quotations for prospective clients and following up to secure instructions Opening files and issuing client care documentation via the firm's onboarding app Chasing client care paperwork and money on account Conducting AML checks and ensuring results are compliant Liaising with estate agents, solicitors and clients throughout transactions Chasing memoranda of sale and contract documentation Obtaining title deeds from the Land Registry and issuing contract papers Ordering redemption statements, management packs and searches Dealing with enquiries on sales and assisting with outstanding matters as requested by the fee earner SDLT / LTT submissions Serving notices on leasehold matters Providing regular updates to clients and agents Using the firm's accounting system (training provided) What you will be doing as a Paralegal: Previous conveyancing experience is essential Comfortable supporting a fee earner in a fast-paced environment Strong organisational skills with good attention to detail Confident communicator, able to liaise professionally with clients and third parties Proactive and able to manage competing priorities What's on offer for you as a Paralegal: Salary of 25,000+ 25 days' annual leave plus bank holidays Birthday day off Legal fees discount Genuine career progression opportunities, discussed at interview Supportive team environment with structured training This role would suit an experienced Conveyancing Paralegal or Legal Assistant looking for stability, development and progression within a respected Swansea-based firm. For a confidential discussion or further information, please contact Nicole Smith- Managing Consultant on (phone number removed). Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Feb 07, 2026
Full time
Conveyancing Paralegal Swansea Salary: 25,000 Yolk Legal are working with a well-established, reputable law firm in Swansea who are looking to recruit an experienced Conveyancing Paralegal to provide 1:1 support to a Conveyancing Fee Earner within a busy and well-structured property team. This is an excellent opportunity for someone with prior conveyancing experience who enjoys being involved in the full lifecycle of a transaction and is looking to build a long-term career within residential property. What you would do as a Paralegal: The successful candidate will support a fee earner on a one-to-one basis and play a key role in ensuring transactions progress smoothly and efficiently. Full training will be provided on internal systems and processes. Key responsibilities will include: Preparing quotations for prospective clients and following up to secure instructions Opening files and issuing client care documentation via the firm's onboarding app Chasing client care paperwork and money on account Conducting AML checks and ensuring results are compliant Liaising with estate agents, solicitors and clients throughout transactions Chasing memoranda of sale and contract documentation Obtaining title deeds from the Land Registry and issuing contract papers Ordering redemption statements, management packs and searches Dealing with enquiries on sales and assisting with outstanding matters as requested by the fee earner SDLT / LTT submissions Serving notices on leasehold matters Providing regular updates to clients and agents Using the firm's accounting system (training provided) What you will be doing as a Paralegal: Previous conveyancing experience is essential Comfortable supporting a fee earner in a fast-paced environment Strong organisational skills with good attention to detail Confident communicator, able to liaise professionally with clients and third parties Proactive and able to manage competing priorities What's on offer for you as a Paralegal: Salary of 25,000+ 25 days' annual leave plus bank holidays Birthday day off Legal fees discount Genuine career progression opportunities, discussed at interview Supportive team environment with structured training This role would suit an experienced Conveyancing Paralegal or Legal Assistant looking for stability, development and progression within a respected Swansea-based firm. For a confidential discussion or further information, please contact Nicole Smith- Managing Consultant on (phone number removed). Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Feb 07, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Take the next step. Be part of something bigger at Suncorp. Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work. We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships. Why Join Suncorp? Make a Real Impact You'll support injured workers through some of the most challenging times in their lives - helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward. Flexible Work Options After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home. Join a collaborative, values led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond. What You'll Be Doing Making timely, evidence based decisions in line with legislation, policy, and best practice Reviewing and interpreting medical, rehabilitation, and financial information Applying cost effective and sustainable claims strategies while prioritising injured worker outcomes Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders Delivering empathetic, professional service to injured workers and key stakeholders in a high volume environment What We're Looking For Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor) Highly Regarded Experience within an insurer, scheme agent, or third party administrator Knowledge of Workers Compensation legislation and claims frameworks Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health Skills & Attributes Strong communication and stakeholder management skills Ability to manage complex information and competing priorities Resilience, sound judgement, and a solutions focused mindset A collaborative approach and commitment to customer outcomes When you join Suncorp, you're not just taking a job - you're building a career with one of Australia's most trusted employers. We're committed to your wellbeing, growth, and success. Here's what we offer: Competitive Salary + Performance Incentives Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia Reward & Recognition: Celebrate your achievements through our reward programs Career Development: Ongoing training, coaching, and clear pathways to grow your career Community Engagement: Take part in charitable initiatives such as Spirit to Cure We're hiring now. If this speaks to you, apply. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 03 Feb 2026 AUS Eastern Daylight Time Applications close: 17 Feb 2026 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Feb 06, 2026
Full time
Take the next step. Be part of something bigger at Suncorp. Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work. We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships. Why Join Suncorp? Make a Real Impact You'll support injured workers through some of the most challenging times in their lives - helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward. Flexible Work Options After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home. Join a collaborative, values led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond. What You'll Be Doing Making timely, evidence based decisions in line with legislation, policy, and best practice Reviewing and interpreting medical, rehabilitation, and financial information Applying cost effective and sustainable claims strategies while prioritising injured worker outcomes Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders Delivering empathetic, professional service to injured workers and key stakeholders in a high volume environment What We're Looking For Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor) Highly Regarded Experience within an insurer, scheme agent, or third party administrator Knowledge of Workers Compensation legislation and claims frameworks Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health Skills & Attributes Strong communication and stakeholder management skills Ability to manage complex information and competing priorities Resilience, sound judgement, and a solutions focused mindset A collaborative approach and commitment to customer outcomes When you join Suncorp, you're not just taking a job - you're building a career with one of Australia's most trusted employers. We're committed to your wellbeing, growth, and success. Here's what we offer: Competitive Salary + Performance Incentives Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia Reward & Recognition: Celebrate your achievements through our reward programs Career Development: Ongoing training, coaching, and clear pathways to grow your career Community Engagement: Take part in charitable initiatives such as Spirit to Cure We're hiring now. If this speaks to you, apply. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 03 Feb 2026 AUS Eastern Daylight Time Applications close: 17 Feb 2026 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Overview Salary: Competitive (Basic salary + enhanced commission scheme + attractive benefits + £5,000 Car Allowance) Join our esteemed team and showcase exceptional properties in this prestigious neighbourhood. Build client relationships, and market listings in one of London's most coveted areas. From elegant townhouses to captivating park-view apartments, you will work with a diverse portfolio. If you are confident, detail-oriented, and passionate about real estate, seize this chance to thrive in a dynamic agency that values excellence. Main Responsibilities Meet and exceed personal benchmarks in valuations, property listings, and strategic price adjustments while staying abreast of the latest industry regulations and market dynamics. Proactively identify and secure new property instructions by targeting properties listed with competitors and engaging with local vendors. Engage in daily contact to both buyers and sellers, schedule and conduct property viewings, and ensure marketing materials are up to date. Participate in all morning meetings, keep the team informed of local stock coming onto the market both with us and other agents, propose innovative training initiatives, and ensure diligent follow-up activities. Managing clients' expectations and surpassing them through exceptional service. Negotiating effectively with all parties involved to achieve optimal outcomes. Ensuring the highest level of service throughout the client experience. Skills and Experience You will be a motivated professional with a passion for property valuations and the talent for nurturing client connections. You will have history of successful property listing and expanding market share, coupled with a thorough knowledge of the local property landscape, and will excel in conducting precise property valuations. You will have outstanding communication abilities, and are able to build and maintain strong client relationships. You will be driven and ambitious, with a desire to succeed, and the ability to thrive under pressure. About The Company Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Feb 05, 2026
Full time
Overview Salary: Competitive (Basic salary + enhanced commission scheme + attractive benefits + £5,000 Car Allowance) Join our esteemed team and showcase exceptional properties in this prestigious neighbourhood. Build client relationships, and market listings in one of London's most coveted areas. From elegant townhouses to captivating park-view apartments, you will work with a diverse portfolio. If you are confident, detail-oriented, and passionate about real estate, seize this chance to thrive in a dynamic agency that values excellence. Main Responsibilities Meet and exceed personal benchmarks in valuations, property listings, and strategic price adjustments while staying abreast of the latest industry regulations and market dynamics. Proactively identify and secure new property instructions by targeting properties listed with competitors and engaging with local vendors. Engage in daily contact to both buyers and sellers, schedule and conduct property viewings, and ensure marketing materials are up to date. Participate in all morning meetings, keep the team informed of local stock coming onto the market both with us and other agents, propose innovative training initiatives, and ensure diligent follow-up activities. Managing clients' expectations and surpassing them through exceptional service. Negotiating effectively with all parties involved to achieve optimal outcomes. Ensuring the highest level of service throughout the client experience. Skills and Experience You will be a motivated professional with a passion for property valuations and the talent for nurturing client connections. You will have history of successful property listing and expanding market share, coupled with a thorough knowledge of the local property landscape, and will excel in conducting precise property valuations. You will have outstanding communication abilities, and are able to build and maintain strong client relationships. You will be driven and ambitious, with a desire to succeed, and the ability to thrive under pressure. About The Company Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Suncorp Group Limited
Newcastle Upon Tyne, Tyne And Wear
Take the next step. Be part of something bigger at Suncorp. Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work. We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships. Why Join Suncorp? Make a Real Impact You'll support injured workers through some of the most challenging times in their lives - helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward. Flexible Work Options After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home. Join a collaborative, values led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond. What You'll Be Doing Making timely, evidence based decisions in line with legislation, policy, and best practice Reviewing and interpreting medical, rehabilitation, and financial information Applying cost effective and sustainable claims strategies while prioritising injured worker outcomes Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders Delivering empathetic, professional service to injured workers and key stakeholders in a high volume environment What We're Looking For Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor) Highly Regarded Experience within an insurer, scheme agent, or third party administrator Knowledge of Workers Compensation legislation and claims frameworks Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health Skills & Attributes Strong communication and stakeholder management skills Ability to manage complex information and competing priorities Resilience, sound judgement, and a solutions focused mindset A collaborative approach and commitment to customer outcomes When you join Suncorp, you're not just taking a job - you're building a career with one of Australia's most trusted employers. We're committed to your wellbeing, growth, and success. Here's what we offer: Competitive Salary + Performance Incentives Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia Reward & Recognition: Celebrate your achievements through our reward programs Career Development: Ongoing training, coaching, and clear pathways to grow your career Community Engagement: Take part in charitable initiatives such as Spirit to Cure We're hiring now. If this speaks to you, apply today. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 30 Jan 2026 AUS Eastern Daylight Time Applications close: 08 Feb 2026 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
Feb 05, 2026
Full time
Take the next step. Be part of something bigger at Suncorp. Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work. We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships. Why Join Suncorp? Make a Real Impact You'll support injured workers through some of the most challenging times in their lives - helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward. Flexible Work Options After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home. Join a collaborative, values led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond. What You'll Be Doing Making timely, evidence based decisions in line with legislation, policy, and best practice Reviewing and interpreting medical, rehabilitation, and financial information Applying cost effective and sustainable claims strategies while prioritising injured worker outcomes Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders Delivering empathetic, professional service to injured workers and key stakeholders in a high volume environment What We're Looking For Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor) Highly Regarded Experience within an insurer, scheme agent, or third party administrator Knowledge of Workers Compensation legislation and claims frameworks Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health Skills & Attributes Strong communication and stakeholder management skills Ability to manage complex information and competing priorities Resilience, sound judgement, and a solutions focused mindset A collaborative approach and commitment to customer outcomes When you join Suncorp, you're not just taking a job - you're building a career with one of Australia's most trusted employers. We're committed to your wellbeing, growth, and success. Here's what we offer: Competitive Salary + Performance Incentives Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia Reward & Recognition: Celebrate your achievements through our reward programs Career Development: Ongoing training, coaching, and clear pathways to grow your career Community Engagement: Take part in charitable initiatives such as Spirit to Cure We're hiring now. If this speaks to you, apply today. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 30 Jan 2026 AUS Eastern Daylight Time Applications close: 08 Feb 2026 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Feb 05, 2026
Full time
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Manager, Software Engineering Remote Location: London, UK HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner's Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne values fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Position Summary HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. At HackerOne, we embrace a flexible work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within 50 miles of London. We believe this balance of proximity and flexibility gives HackerOne the chance to occasionally come together - fostering collaboration, connection, and in person moments that enrich our culture - while still preserving the benefits of remote work. What You Will Do HackerOne is seeking an Engineering Manager who can lead teams to build high impact, customer focused products with an AI first mindset. You'll guide engineers in delivering reliable, scalable solutions, champion the adoption of AI across the product and engineering lifecycle, and help shape the future of our platform. Lead an engineering team delivering high quality products customers love, including managing senior and staff level AI engineers working on advanced LLM, agentic, and AI platform capabilities. Drive an AI first approach across product development and engineering workflows, ensuring the team can design, evaluate, and ship complex AI features such as agentic systems, RAG pipelines, model evaluation frameworks, and automated security intelligence. Partner with Product and Design to define goals, scope, and success metrics. Ensure strong execution practices and predictable delivery. Set clear performance expectations for engineers working on sophisticated AI systems, including LLM reasoning, AI safety, agentic patterns, MLOps, and model serving infrastructure, and hold the team to a high standard. Coach engineers effectively, support career growth, and raise the talent bar by developing and hiring individuals capable of delivering at Senior AI Engineer level and beyond. Hire and onboard engineers who bring strong product and AI capabilities. Contribute to org wide engineering improvements and AI adoption standards. What You Will Bring 3+ years of experience managing engineering teams and driving high quality delivery. Prior hands on experience as a software engineer; comfortable engaging deeply with engineers working on LLMs, agentic systems, and AI platform infrastructure. Demonstrated AI First experience-building or overseeing AI driven features, agentic workflows, or ML powered systems. A track record of using Data Driven Decision Making to guide prioritization, trade offs, and performance assessment. Ability to apply and model First Principles Problem Solving when unblocking teams or evaluating complex technical decisions. Strong Change Agility, with experience leading teams through evolving requirements, fast moving AI capabilities, or shifting product strategy. Excellent communication and cross functional collaboration skills. Based in London (or within 50 miles of London). Compensation Band £115K - £130K (offers Equity) Job Benefits: Health (medical, vision, dental), life, and disability insurance Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.
Feb 05, 2026
Full time
Manager, Software Engineering Remote Location: London, UK HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner's Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne values fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Position Summary HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions such as bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. At HackerOne, we embrace a flexible work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within 50 miles of London. We believe this balance of proximity and flexibility gives HackerOne the chance to occasionally come together - fostering collaboration, connection, and in person moments that enrich our culture - while still preserving the benefits of remote work. What You Will Do HackerOne is seeking an Engineering Manager who can lead teams to build high impact, customer focused products with an AI first mindset. You'll guide engineers in delivering reliable, scalable solutions, champion the adoption of AI across the product and engineering lifecycle, and help shape the future of our platform. Lead an engineering team delivering high quality products customers love, including managing senior and staff level AI engineers working on advanced LLM, agentic, and AI platform capabilities. Drive an AI first approach across product development and engineering workflows, ensuring the team can design, evaluate, and ship complex AI features such as agentic systems, RAG pipelines, model evaluation frameworks, and automated security intelligence. Partner with Product and Design to define goals, scope, and success metrics. Ensure strong execution practices and predictable delivery. Set clear performance expectations for engineers working on sophisticated AI systems, including LLM reasoning, AI safety, agentic patterns, MLOps, and model serving infrastructure, and hold the team to a high standard. Coach engineers effectively, support career growth, and raise the talent bar by developing and hiring individuals capable of delivering at Senior AI Engineer level and beyond. Hire and onboard engineers who bring strong product and AI capabilities. Contribute to org wide engineering improvements and AI adoption standards. What You Will Bring 3+ years of experience managing engineering teams and driving high quality delivery. Prior hands on experience as a software engineer; comfortable engaging deeply with engineers working on LLMs, agentic systems, and AI platform infrastructure. Demonstrated AI First experience-building or overseeing AI driven features, agentic workflows, or ML powered systems. A track record of using Data Driven Decision Making to guide prioritization, trade offs, and performance assessment. Ability to apply and model First Principles Problem Solving when unblocking teams or evaluating complex technical decisions. Strong Change Agility, with experience leading teams through evolving requirements, fast moving AI capabilities, or shifting product strategy. Excellent communication and cross functional collaboration skills. Based in London (or within 50 miles of London). Compensation Band £115K - £130K (offers Equity) Job Benefits: Health (medical, vision, dental), life, and disability insurance Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Feb 04, 2026
Full time
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Feb 04, 2026
Full time
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Who are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what's best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future! Why this role? Join Cohere as a Senior HR Business Partner: a people leader, a people operations strategist, and a trusted advisor who will drive impact across our business. In this role, you'll bridge our explosive growth with our commitment to an exceptional employee experience. You will roll up your sleeves while keeping your eyes on the horizon, helping us build scalable excellence. In this senior level individual contributor role you will design people operations to scale while collaborating closely with leaders across the organization. We're not seeking someone who merely follows HR best practices-we need someone who can help us define them. This role offers a unique blend of strategic influence and hands-on impact. In this role, you will Forge influential relationships with leaders at every level, from new managers finding their footing to VP's shaping our future. Serve as the go-to advisor for organizational design, talent strategy, and people/career development for your client groups. Own critical HR projects: hiring, organizational design, compensation, and performance management. Empower leadership at all levels to strengthen their leadership skills through direct feedback and actionable guidance. Navigate ambiguity and complex people challenges while building and implementing innovative solutions that work for 500 people today and 1,500 tomorrow. Support the SVP People with executive-level initiatives. Leverage your knowledge of international employment laws to support global operations. This career opportunity may be a good match for you if you have: 7-10 years of experience as a hands-on senior level HR Business Partner in fast-growing technology companies. Experience making a large impact, cultivating leadership and people potential across an organization. Deep understanding of scale-up culture and experience partnering with both Engineering and non-Engineering leadership/colleagues. Track record of building strong strategic relationships, enduring processes and thriving in environments where priorities pivot. Experience scaling up a technology company globally, diving into day-to-day details and planning for the future, big picture. Experience resolving complex people issues with fairness and empathy. If some of the above doesn't line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs. Full-Time Employees at Cohere enjoy these Perks: An open and inclusive culture and work environment Work closely with a team on the cutting edge of AI research Weekly lunch stipend, in-office lunches & snacks Full health and dental benefits, including a separate budget to take care of your mental health 100% Parental Leave top-up for up to 6 months Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend ️ 6 weeks of vacation (30 working days!)
Feb 04, 2026
Full time
Who are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what's best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future! Why this role? Join Cohere as a Senior HR Business Partner: a people leader, a people operations strategist, and a trusted advisor who will drive impact across our business. In this role, you'll bridge our explosive growth with our commitment to an exceptional employee experience. You will roll up your sleeves while keeping your eyes on the horizon, helping us build scalable excellence. In this senior level individual contributor role you will design people operations to scale while collaborating closely with leaders across the organization. We're not seeking someone who merely follows HR best practices-we need someone who can help us define them. This role offers a unique blend of strategic influence and hands-on impact. In this role, you will Forge influential relationships with leaders at every level, from new managers finding their footing to VP's shaping our future. Serve as the go-to advisor for organizational design, talent strategy, and people/career development for your client groups. Own critical HR projects: hiring, organizational design, compensation, and performance management. Empower leadership at all levels to strengthen their leadership skills through direct feedback and actionable guidance. Navigate ambiguity and complex people challenges while building and implementing innovative solutions that work for 500 people today and 1,500 tomorrow. Support the SVP People with executive-level initiatives. Leverage your knowledge of international employment laws to support global operations. This career opportunity may be a good match for you if you have: 7-10 years of experience as a hands-on senior level HR Business Partner in fast-growing technology companies. Experience making a large impact, cultivating leadership and people potential across an organization. Deep understanding of scale-up culture and experience partnering with both Engineering and non-Engineering leadership/colleagues. Track record of building strong strategic relationships, enduring processes and thriving in environments where priorities pivot. Experience scaling up a technology company globally, diving into day-to-day details and planning for the future, big picture. Experience resolving complex people issues with fairness and empathy. If some of the above doesn't line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs. Full-Time Employees at Cohere enjoy these Perks: An open and inclusive culture and work environment Work closely with a team on the cutting edge of AI research Weekly lunch stipend, in-office lunches & snacks Full health and dental benefits, including a separate budget to take care of your mental health 100% Parental Leave top-up for up to 6 months Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend ️ 6 weeks of vacation (30 working days!)
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 04, 2026
Full time
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
