Contract Software Engineer (Java / Microservices / Azure / SQL) - HealthTech - Outside IR35 - £500-£550pd - Fully Remote - 6 MonthsAre you an experienced Backend Software Engineer looking for your next outside IR35 contract? My client, an innovative HealthTech company, is seeking a talented Java Engineer to join their platform team on a fully remote, 6-month contract.Role Overview: You'll play a key role in enhancing and integrating core backend services that power a modern healthcare platform. The focus will be on Java-based microservices, API integrations, and Azure cloud infrastructure, ensuring a robust and scalable system that supports critical healthcare operations.Key Skills & Experience: Strong commercial experience with Java (8+) and microservices architecture Proven background in API and platform integration Solid understanding of Azure (Functions, App Services, Service Bus, etc.) Expertise in SQL and database performance tuning Familiarity with CI/CD pipelines and containerization (Docker, Kubernetes beneficial) Strong communicator able to collaborate effectively in a fully remote team environment Details: Contract: 6 months (likely extension) Rate: £500-£550 per day (Outside IR35) Location: Fully Remote (UK-based applicants only) Start Date: ASAP If you're passionate about building scalable systems and enjoy working on meaningful technology that improves healthcare outcomes, this is an excellent opportunity to make an impact.
Apr 21, 2026
Contractor
Contract Software Engineer (Java / Microservices / Azure / SQL) - HealthTech - Outside IR35 - £500-£550pd - Fully Remote - 6 MonthsAre you an experienced Backend Software Engineer looking for your next outside IR35 contract? My client, an innovative HealthTech company, is seeking a talented Java Engineer to join their platform team on a fully remote, 6-month contract.Role Overview: You'll play a key role in enhancing and integrating core backend services that power a modern healthcare platform. The focus will be on Java-based microservices, API integrations, and Azure cloud infrastructure, ensuring a robust and scalable system that supports critical healthcare operations.Key Skills & Experience: Strong commercial experience with Java (8+) and microservices architecture Proven background in API and platform integration Solid understanding of Azure (Functions, App Services, Service Bus, etc.) Expertise in SQL and database performance tuning Familiarity with CI/CD pipelines and containerization (Docker, Kubernetes beneficial) Strong communicator able to collaborate effectively in a fully remote team environment Details: Contract: 6 months (likely extension) Rate: £500-£550 per day (Outside IR35) Location: Fully Remote (UK-based applicants only) Start Date: ASAP If you're passionate about building scalable systems and enjoy working on meaningful technology that improves healthcare outcomes, this is an excellent opportunity to make an impact.
Snowflake Infrastructure Specialist 7/8-month contract - Inside IR35 - up to £550 per day London based - hybrid working - 2 days a week on site Insurance sector Role Overview We are seeking an experienced Snowflake Infrastructure Specialist to support our Infrastructure Delivery team on a contract basis. This role will be heavily focused on the infrastructure and platform engineering aspects of Snowflake, with an emphasis on automation, security, and scalable deployment practices. The successful candidate will work closely with platform, DevOps, and data engineering teams to ensure a robust, secure, and fully automated Snowflake environment. Key Responsibilities Design, implement, and manage Snowflake infrastructure with a strong focus on security, scalability, and automation. Implement and manage Snowflake RBAC (Role-Based Access Control), including roles, users, warehouses, and database-level security. Automate deployment and management of Snowflake database objects (databases, schemas, roles, warehouses, grants). Build and maintain CI/CD pipelines for Snowflake infrastructure and object deployments. Develop and maintain Infrastructure as Code (IaC) using Terraform for Snowflake resources. Collaborate with DevOps and platform teams to integrate Snowflake deployments into enterprise CI/CD standards. Ensure compliance with organisational security, audit, and governance requirements. Troubleshoot and resolve infrastructure and deployment-related issues within Snowflake. Provide documentation and knowledge transfer to internal teams. Required Skills and Experience Strong hands-on experience with Snowflake, specifically from an infrastructure and platform engineering perspective. Proven experience implementing and managing Snowflake RBAC models. Solid experience using Terraform for provisioning and managing Snowflake resources. Experience building and supporting CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, GitLab CI, or similar). Strong understanding of Infrastructure as Code, automation, and DevOps best practices. Experience deploying Snowflake database objects in a controlled and automated manner. Good understanding of cloud platforms (AWS, Azure, or GCP) in relation to Snowflake deployments. Strong troubleshooting and problem-solving skills. Desirable Skills Experience working within regulated or highly governed environments. Exposure to data platform operations or data engineering teams. Familiarity with release management and change control processes. Prior experience working in large-scale enterprise environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 21, 2026
Contractor
Snowflake Infrastructure Specialist 7/8-month contract - Inside IR35 - up to £550 per day London based - hybrid working - 2 days a week on site Insurance sector Role Overview We are seeking an experienced Snowflake Infrastructure Specialist to support our Infrastructure Delivery team on a contract basis. This role will be heavily focused on the infrastructure and platform engineering aspects of Snowflake, with an emphasis on automation, security, and scalable deployment practices. The successful candidate will work closely with platform, DevOps, and data engineering teams to ensure a robust, secure, and fully automated Snowflake environment. Key Responsibilities Design, implement, and manage Snowflake infrastructure with a strong focus on security, scalability, and automation. Implement and manage Snowflake RBAC (Role-Based Access Control), including roles, users, warehouses, and database-level security. Automate deployment and management of Snowflake database objects (databases, schemas, roles, warehouses, grants). Build and maintain CI/CD pipelines for Snowflake infrastructure and object deployments. Develop and maintain Infrastructure as Code (IaC) using Terraform for Snowflake resources. Collaborate with DevOps and platform teams to integrate Snowflake deployments into enterprise CI/CD standards. Ensure compliance with organisational security, audit, and governance requirements. Troubleshoot and resolve infrastructure and deployment-related issues within Snowflake. Provide documentation and knowledge transfer to internal teams. Required Skills and Experience Strong hands-on experience with Snowflake, specifically from an infrastructure and platform engineering perspective. Proven experience implementing and managing Snowflake RBAC models. Solid experience using Terraform for provisioning and managing Snowflake resources. Experience building and supporting CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, GitLab CI, or similar). Strong understanding of Infrastructure as Code, automation, and DevOps best practices. Experience deploying Snowflake database objects in a controlled and automated manner. Good understanding of cloud platforms (AWS, Azure, or GCP) in relation to Snowflake deployments. Strong troubleshooting and problem-solving skills. Desirable Skills Experience working within regulated or highly governed environments. Exposure to data platform operations or data engineering teams. Familiarity with release management and change control processes. Prior experience working in large-scale enterprise environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
A distinguished financial institution in London is seeking an accomplished Technical Business Analyst to assume a central role in the analysis and implementation of a sophisticated data platform dedicated to Risk and ESG. This position affords you the opportunity to engage with cross-functional teams to deliver solutions that address intricate regulatory and sustainability imperatives. To excel as a Technical Business Analyst within this esteemed organisation's London office you will bring substantial proven experience from banking or financial services sectors-ideally spanning over ten years. Your deep familiarity with business/systems analysis ensures you can navigate complex environments where regulatory compliance is paramount. You possess advanced skills in analysing large datasets; designing databases; developing schemas; optimising performance-all while maintaining rigorous standards around security and scalability. Your ability to specify interfaces; map intricate flows; integrate disparate systems demonstrates your technical acumen. Knowledge of regulatory frameworks-especially those governing ESG-is highly desirable given the project's focus on sustainability reporting. Proficiency in industry-standard tools like JIRA/Confluence/Visio/SQL enables efficient documentation/workflow management while exposure to analytics platforms (Azure/Data Factory/Databricks) positions you well for future-facing initiatives. What you bring: Experience in business or systems analysis within banking or financial services environments is requisite for this position. A demonstrable track record in data analysis, modelling, database design including schema development and optimisation is required. You will have extensive experience in Python & SQL. A thorough understanding of both technical requirements (performance, security) as well as non-functional requirements (scalability) is necessary. Experience with interface specification and integration design including data mapping and flow design is highly valued. Demonstrated experience collaborating closely with product owners, data engineers, QA professionals for successful project delivery is expected. Experience with regulatory compliance frameworks such as ESG reporting requirements is advantageous. Exposure to contemporary analytics platforms (Azure Data Factory/Databricks), external emissions/environmental data providers adds further value. If this role is of interest, please apply below. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 21, 2026
Contractor
A distinguished financial institution in London is seeking an accomplished Technical Business Analyst to assume a central role in the analysis and implementation of a sophisticated data platform dedicated to Risk and ESG. This position affords you the opportunity to engage with cross-functional teams to deliver solutions that address intricate regulatory and sustainability imperatives. To excel as a Technical Business Analyst within this esteemed organisation's London office you will bring substantial proven experience from banking or financial services sectors-ideally spanning over ten years. Your deep familiarity with business/systems analysis ensures you can navigate complex environments where regulatory compliance is paramount. You possess advanced skills in analysing large datasets; designing databases; developing schemas; optimising performance-all while maintaining rigorous standards around security and scalability. Your ability to specify interfaces; map intricate flows; integrate disparate systems demonstrates your technical acumen. Knowledge of regulatory frameworks-especially those governing ESG-is highly desirable given the project's focus on sustainability reporting. Proficiency in industry-standard tools like JIRA/Confluence/Visio/SQL enables efficient documentation/workflow management while exposure to analytics platforms (Azure/Data Factory/Databricks) positions you well for future-facing initiatives. What you bring: Experience in business or systems analysis within banking or financial services environments is requisite for this position. A demonstrable track record in data analysis, modelling, database design including schema development and optimisation is required. You will have extensive experience in Python & SQL. A thorough understanding of both technical requirements (performance, security) as well as non-functional requirements (scalability) is necessary. Experience with interface specification and integration design including data mapping and flow design is highly valued. Demonstrated experience collaborating closely with product owners, data engineers, QA professionals for successful project delivery is expected. Experience with regulatory compliance frameworks such as ESG reporting requirements is advantageous. Exposure to contemporary analytics platforms (Azure Data Factory/Databricks), external emissions/environmental data providers adds further value. If this role is of interest, please apply below. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
GTC Recruitment
Newcastle Upon Tyne, Tyne And Wear
Senior Infrastructure Engineer NetDevOps Contract: Until 31/03/2027 Rate: Up to £650/day (Inside IR35, Umbrella) Location: Newcastle (preferred), Manchester, Leeds, Birmingham, Blackpool Peel Park Hybrid: 60% on-site (3 days) Clearance: Active SC required Interview: Single stage (MS Teams) Overview We re looking for a Senior Infrastructure Engineer (NetDevOps) to design and deliver large-scale enterprise network infrastructure across hybrid and cloud environments. This is a hands-on engineering role focused on building, automating, and improving modern network platforms not operations or pure SRE work. You ll work closely with Architecture, Cloud, and Engineering teams to deliver secure, scalable, and highly available solutions. Key Responsibilities Design and deliver enterprise network infrastructure (on-prem, hybrid, cloud) Build secure network traffic flows and high-availability services Implement hybrid connectivity across Azure, AWS, or OCI Manage Palo Alto firewall policies in line with Zero Trust principles Work with routing, segmentation, VXLAN/EVPN, and load balancing (F5) Develop network automation using Python, Ansible, and IaC (Terraform) Use Git and CI/CD pipelines (e.g. GitLab) for automation and delivery Collaborate with architecture and platform teams on solution design Essential Skills Strong enterprise networking (BGP, OSPF, complex routing environments) Hands-on Palo Alto firewall experience VXLAN/EVPN, VRF segmentation, multi-site networks Experience with at least one cloud platform (Azure/AWS/OCI) Network automation (Python, Ansible, IaC) CI/CD and Git-based workflow Experience Required Senior-level Network / Infrastructure Engineer background Proven delivery of engineered solutions (not just operations/support) Experience in large-scale or regulated environments Active SC Clearance Nice to Have SD-WAN Aruba ClearPass / Central F5 BIG-IP Experience modernising legacy networks Note Not suitable for candidates focused purely on operations, incident management, or SRE-only roles. This is a true engineering-focused NetDevOps position.
Apr 21, 2026
Contractor
Senior Infrastructure Engineer NetDevOps Contract: Until 31/03/2027 Rate: Up to £650/day (Inside IR35, Umbrella) Location: Newcastle (preferred), Manchester, Leeds, Birmingham, Blackpool Peel Park Hybrid: 60% on-site (3 days) Clearance: Active SC required Interview: Single stage (MS Teams) Overview We re looking for a Senior Infrastructure Engineer (NetDevOps) to design and deliver large-scale enterprise network infrastructure across hybrid and cloud environments. This is a hands-on engineering role focused on building, automating, and improving modern network platforms not operations or pure SRE work. You ll work closely with Architecture, Cloud, and Engineering teams to deliver secure, scalable, and highly available solutions. Key Responsibilities Design and deliver enterprise network infrastructure (on-prem, hybrid, cloud) Build secure network traffic flows and high-availability services Implement hybrid connectivity across Azure, AWS, or OCI Manage Palo Alto firewall policies in line with Zero Trust principles Work with routing, segmentation, VXLAN/EVPN, and load balancing (F5) Develop network automation using Python, Ansible, and IaC (Terraform) Use Git and CI/CD pipelines (e.g. GitLab) for automation and delivery Collaborate with architecture and platform teams on solution design Essential Skills Strong enterprise networking (BGP, OSPF, complex routing environments) Hands-on Palo Alto firewall experience VXLAN/EVPN, VRF segmentation, multi-site networks Experience with at least one cloud platform (Azure/AWS/OCI) Network automation (Python, Ansible, IaC) CI/CD and Git-based workflow Experience Required Senior-level Network / Infrastructure Engineer background Proven delivery of engineered solutions (not just operations/support) Experience in large-scale or regulated environments Active SC Clearance Nice to Have SD-WAN Aruba ClearPass / Central F5 BIG-IP Experience modernising legacy networks Note Not suitable for candidates focused purely on operations, incident management, or SRE-only roles. This is a true engineering-focused NetDevOps position.
Hybrid: 3 days per week on-site Essex £35,000 to £45,000 Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well?established CRM and Field Service environment that sits at the heart of the organisation's operations. You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system. The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function. What You Will Be Doing Developing and enhancing Dynamics 365 Customising CRM and Field Service to support a wide range of operational processes Building workflows, plugins, integrations and automations Improving usability, speed and system behaviour Working on ongoing migration of processes from legacy systems into CRM Being the trusted CRM specialist Working directly with internal teams including engineering, sales and operations Translating business requirements into scalable Dynamics 365 solutions Advising the business on efficient use of CRM system functionality Supporting an actively used Field Service operation Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation. Working responsibly within a regulated environment The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important. Technical Skills Essential Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service) Good knowledge of CRM configuration, workflows and integrations Power Platform (Power Apps, Power Automate and Power BI) Desirable C# development including plugins and Dynamics SDK Azure Functions and Service Bus Experience building custom extensions within Dynamics 365 Working Pattern The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it. Why This Role Stands Out True ownership of a core business platform A supportive manager who values your expertise A steady pipeline of improvements and project work The chance to influence how Dynamics 365 is used across the whole company A genuinely friendly and collaborative environment If you want a role where your contribution matters and you like being the go?to person for Dynamics 365, this could be the perfect next step. Apply now or get in touch for a confidential conversation.
Apr 21, 2026
Full time
Hybrid: 3 days per week on-site Essex £35,000 to £45,000 Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well?established CRM and Field Service environment that sits at the heart of the organisation's operations. You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system. The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function. What You Will Be Doing Developing and enhancing Dynamics 365 Customising CRM and Field Service to support a wide range of operational processes Building workflows, plugins, integrations and automations Improving usability, speed and system behaviour Working on ongoing migration of processes from legacy systems into CRM Being the trusted CRM specialist Working directly with internal teams including engineering, sales and operations Translating business requirements into scalable Dynamics 365 solutions Advising the business on efficient use of CRM system functionality Supporting an actively used Field Service operation Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation. Working responsibly within a regulated environment The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important. Technical Skills Essential Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service) Good knowledge of CRM configuration, workflows and integrations Power Platform (Power Apps, Power Automate and Power BI) Desirable C# development including plugins and Dynamics SDK Azure Functions and Service Bus Experience building custom extensions within Dynamics 365 Working Pattern The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it. Why This Role Stands Out True ownership of a core business platform A supportive manager who values your expertise A steady pipeline of improvements and project work The chance to influence how Dynamics 365 is used across the whole company A genuinely friendly and collaborative environment If you want a role where your contribution matters and you like being the go?to person for Dynamics 365, this could be the perfect next step. Apply now or get in touch for a confidential conversation.
Role: Network & Security Engineer - CISCO / ISE Contract Rate: £380 - £420 per day PAYE - Inside IR35 Contract Role: 6 months Location: Didcot - Oxfordshire Hybrid role 3 days on site / 2 WFH ROLE OVERVIEW Our client are looking for an experienced, fully hands-on Level 3 engineer to strengthen our infrastructure and network security operations capability. This is a senior technical delivery role - not a design-only or advisory position. You will be expected to configure, troubleshoot, and resolve complex issues across Cisco security suite, networking, security appliances, server infrastructure, and hybrid-cloud connectivity with minimal supervision. The environment spans a multi-building campus network, data-centre infrastructure, SD-WAN fabric, cloud gateway controllers, and enterprise security platforms. You will work closely with leaders in IT Operations to maintain service availability and to assist in fast tracking their infrastructure transformation. KEY RESPONSIBILITIES Network Engineering & Operations Configure, deploy, and troubleshoot campus and data-centre 100Gbps switching Execute network switch rollouts including hardware racking, cabling to standard, patch-panel termination, and fibre patching. Perform structured cabinet clean-ups: re-patching copper and fibre runs, labelling, cable management, and documentation updates. Support and maintain the eBGP routing fabric across multiple sites Configure and monitor QoS profiles for mixed multigigabit, 10G/100G, and uplink interfaces. Security Infrastructure Fast track our implementation of a 5 node Cisco Identity Services Engine (ISE) build for 802.1X, RADIUS, MAB, and posture policy enforcement. Manage Cisco Secure Email (formerly IronPort/ESA) including message tracking, content filters, outbreak filters, DLP policies, and quarantine management. Support enterprise firewall platforms including rule-set changes, tunnel maintenance, and policy audits. SD-WAN & Hybrid Cloud Support and maintain Cisco SD-WAN (vManage/vSmart/vBond) fabric, including device onboarding, template management, and policy configuration. Assist with Cloud OnRamp for Multicloud connectivity (AWS / Azure), including gateway controller health checks and tunnel monitoring. Troubleshoot overlay/underlay issues, BFD sessions, OMP route propagation, and control-plane connectivity. Server & Infrastructure Maintenance Perform scheduled server patching and updates across Windows Server environments Apply Linux server updates and patches where required (Ubuntu) - desirable but not essential. Support virtualisation platforms (Proxmox) for routine maintenance tasks during out-of-hours windows. Documentation & Standards Maintain accurate network diagrams, IP address management records, and change-log documentation. Follow and contribute to standard operating procedures, change-management processes, and post-implementation reviews. Provide clear handover notes and shift reports for weekday engineering teams. ESSENTIAL REQUIREMENTS CCNP Routing & Switching / Enterprise (current or expired with demonstrable expert-level knowledge). Strong hands-on experience with Cisco ISE deployment, policy configuration, and troubleshooting. Proven experience administering Cisco Secure Email / IronPort (ESA/SMA). Solid working knowledge of enterprise firewall management (Cisco ASA, Firepower/FTD, or comparable). Experience with Cisco SD-WAN (Viptela) architecture, including vManage operations and C8000-series router onboarding. ENSDWI trained or demonstrably operating at that level across SD-WAN, security, and wireless integration. Comfortable with physical infrastructure work: racking, stacking, copper/fibre patching, and cabinet standards. Windows Server patching and administration experience. Methodical approach to change management and documentation. Willing to work on-site at Milton Park on a weekend or flexible shift pattern as outlined above. DESIRABLE SKILLS Linux server administration (Ubuntu) - patching, package management, systemd services. Cisco CCIE written or lab (any track) - indicative of depth of knowledge. Experience with hybrid-cloud gateway controllers and Cloud OnRamp (AWS, Azure). Virtualisation platform experience (Proxmox). Familiarity with network observability and monitoring tooling (e.g., Datadog). Scripting/automation skills (Ansible, PowerShell) for network or server tasks. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 21, 2026
Full time
Role: Network & Security Engineer - CISCO / ISE Contract Rate: £380 - £420 per day PAYE - Inside IR35 Contract Role: 6 months Location: Didcot - Oxfordshire Hybrid role 3 days on site / 2 WFH ROLE OVERVIEW Our client are looking for an experienced, fully hands-on Level 3 engineer to strengthen our infrastructure and network security operations capability. This is a senior technical delivery role - not a design-only or advisory position. You will be expected to configure, troubleshoot, and resolve complex issues across Cisco security suite, networking, security appliances, server infrastructure, and hybrid-cloud connectivity with minimal supervision. The environment spans a multi-building campus network, data-centre infrastructure, SD-WAN fabric, cloud gateway controllers, and enterprise security platforms. You will work closely with leaders in IT Operations to maintain service availability and to assist in fast tracking their infrastructure transformation. KEY RESPONSIBILITIES Network Engineering & Operations Configure, deploy, and troubleshoot campus and data-centre 100Gbps switching Execute network switch rollouts including hardware racking, cabling to standard, patch-panel termination, and fibre patching. Perform structured cabinet clean-ups: re-patching copper and fibre runs, labelling, cable management, and documentation updates. Support and maintain the eBGP routing fabric across multiple sites Configure and monitor QoS profiles for mixed multigigabit, 10G/100G, and uplink interfaces. Security Infrastructure Fast track our implementation of a 5 node Cisco Identity Services Engine (ISE) build for 802.1X, RADIUS, MAB, and posture policy enforcement. Manage Cisco Secure Email (formerly IronPort/ESA) including message tracking, content filters, outbreak filters, DLP policies, and quarantine management. Support enterprise firewall platforms including rule-set changes, tunnel maintenance, and policy audits. SD-WAN & Hybrid Cloud Support and maintain Cisco SD-WAN (vManage/vSmart/vBond) fabric, including device onboarding, template management, and policy configuration. Assist with Cloud OnRamp for Multicloud connectivity (AWS / Azure), including gateway controller health checks and tunnel monitoring. Troubleshoot overlay/underlay issues, BFD sessions, OMP route propagation, and control-plane connectivity. Server & Infrastructure Maintenance Perform scheduled server patching and updates across Windows Server environments Apply Linux server updates and patches where required (Ubuntu) - desirable but not essential. Support virtualisation platforms (Proxmox) for routine maintenance tasks during out-of-hours windows. Documentation & Standards Maintain accurate network diagrams, IP address management records, and change-log documentation. Follow and contribute to standard operating procedures, change-management processes, and post-implementation reviews. Provide clear handover notes and shift reports for weekday engineering teams. ESSENTIAL REQUIREMENTS CCNP Routing & Switching / Enterprise (current or expired with demonstrable expert-level knowledge). Strong hands-on experience with Cisco ISE deployment, policy configuration, and troubleshooting. Proven experience administering Cisco Secure Email / IronPort (ESA/SMA). Solid working knowledge of enterprise firewall management (Cisco ASA, Firepower/FTD, or comparable). Experience with Cisco SD-WAN (Viptela) architecture, including vManage operations and C8000-series router onboarding. ENSDWI trained or demonstrably operating at that level across SD-WAN, security, and wireless integration. Comfortable with physical infrastructure work: racking, stacking, copper/fibre patching, and cabinet standards. Windows Server patching and administration experience. Methodical approach to change management and documentation. Willing to work on-site at Milton Park on a weekend or flexible shift pattern as outlined above. DESIRABLE SKILLS Linux server administration (Ubuntu) - patching, package management, systemd services. Cisco CCIE written or lab (any track) - indicative of depth of knowledge. Experience with hybrid-cloud gateway controllers and Cloud OnRamp (AWS, Azure). Virtualisation platform experience (Proxmox). Familiarity with network observability and monitoring tooling (e.g., Datadog). Scripting/automation skills (Ansible, PowerShell) for network or server tasks. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
PRINCIPAL CYBERSECURITY ENGINEER SC Cleared - UK Only - (Sponsorship is unavailable) you must hold SC Clearance.Provide expert advice on the defences against cyber threats, data breaches, and emerging risks. This includes offering guidance on the selection, design, justification, implementation, and operational management of cybersecurity strategies, technologies, and standards. Contribute to the development and refinement of controls and processes to ensure the safety, confidentiality, integrity, availability, and overall security of data stored on systems. You will be responsible for identifying gaps in existing cybersecurity policies and procedures and, in collaboration with security, network, information governance, and technical leads, developing new measures to address these gaps. KEY RESPONSIBILITIES: You will work closely with system and service owners, as well as internal and external stakeholders, to design, implement, and enforce appropriate protective and detective security controls, policies, and procedures. The role includes the administration and operational management of security tooling and SIEM platforms, with responsibility for monitoring, detecting, and responding to cyber threats, intrusions, and unauthorised or suspicious activity. This includes Microsoft Sentinel (data and source tuning, creation and maintenance of workbooks and connectors, and threat intelligence review), Microsoft Defender for Endpoint and Defender for Cloud, and Darktrace, including system and model tuning, email module management, and configuration of autonomous response actions. You will be responsible for incident response activities, including triaging security alerts, investigating incidents, coordinating escalation and remediation, and conducting root cause analysis. You must be able to communicate effectively about security incidents and cyber risks to both technical and non-technical stakeholders. The role works closely with the Security Operations Centre (SOC) partner, supporting the assessment and investigation of alerts and contributing to the development and refinement of incident response plans and playbooks. You will support vulnerability management activities, including vulnerability assessments, annual audits, and penetration testing. This includes preparing and presenting incident, threat, and compliance reporting to stakeholders at all levels, including compiling a monthly SIRO report. Continuous improvement is a core responsibility. You will conduct post-incident reviews, recommend control and process improvements, and contribute to the creation and maintenance of cybersecurity governance documentation. You will also research emerging cyber threats and mitigation strategies and provide reports or presentations to senior stakeholders as required. The role supports cybersecurity training and awareness initiatives, promoting a strong security culture and helping to upskill colleagues in cybersecurity best practices. You will also collaborate with solution architects and project teams to ensure security is embedded into system and application designs, supporting secure architecture and delivery from the outset. Compliance & Framework Alignment: Ensure security operations align with regulatory standards and frameworks such as NIST, ISO 27001, and NCSC CAF. Person SpecificationEssential: Demonstrated experience with Microsoft Sentinel, Microsoft Defender for Endpoint/Cloud SIEM tools, threat intelligence platforms, and vulnerability management. Technical experience securing Microsoft Azure and Amazon Web Services cloud environments as well as on-premise/virtual Microsoft technologies. Strong analytical, communication, and problem-solving skills, including the ability to produce clear technical and non-technical reports. Ability to analyse and interpret security events/logs and perform remediation work to address security issues. Desirable: Recognised cybersecurity certifications (e.g., CompTIA Security+, CEH, GIAC, CISSP). Experience with DarkTrace Qualifications Bachelor's degree in Cybersecurity or Computer Science Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 21, 2026
Full time
PRINCIPAL CYBERSECURITY ENGINEER SC Cleared - UK Only - (Sponsorship is unavailable) you must hold SC Clearance.Provide expert advice on the defences against cyber threats, data breaches, and emerging risks. This includes offering guidance on the selection, design, justification, implementation, and operational management of cybersecurity strategies, technologies, and standards. Contribute to the development and refinement of controls and processes to ensure the safety, confidentiality, integrity, availability, and overall security of data stored on systems. You will be responsible for identifying gaps in existing cybersecurity policies and procedures and, in collaboration with security, network, information governance, and technical leads, developing new measures to address these gaps. KEY RESPONSIBILITIES: You will work closely with system and service owners, as well as internal and external stakeholders, to design, implement, and enforce appropriate protective and detective security controls, policies, and procedures. The role includes the administration and operational management of security tooling and SIEM platforms, with responsibility for monitoring, detecting, and responding to cyber threats, intrusions, and unauthorised or suspicious activity. This includes Microsoft Sentinel (data and source tuning, creation and maintenance of workbooks and connectors, and threat intelligence review), Microsoft Defender for Endpoint and Defender for Cloud, and Darktrace, including system and model tuning, email module management, and configuration of autonomous response actions. You will be responsible for incident response activities, including triaging security alerts, investigating incidents, coordinating escalation and remediation, and conducting root cause analysis. You must be able to communicate effectively about security incidents and cyber risks to both technical and non-technical stakeholders. The role works closely with the Security Operations Centre (SOC) partner, supporting the assessment and investigation of alerts and contributing to the development and refinement of incident response plans and playbooks. You will support vulnerability management activities, including vulnerability assessments, annual audits, and penetration testing. This includes preparing and presenting incident, threat, and compliance reporting to stakeholders at all levels, including compiling a monthly SIRO report. Continuous improvement is a core responsibility. You will conduct post-incident reviews, recommend control and process improvements, and contribute to the creation and maintenance of cybersecurity governance documentation. You will also research emerging cyber threats and mitigation strategies and provide reports or presentations to senior stakeholders as required. The role supports cybersecurity training and awareness initiatives, promoting a strong security culture and helping to upskill colleagues in cybersecurity best practices. You will also collaborate with solution architects and project teams to ensure security is embedded into system and application designs, supporting secure architecture and delivery from the outset. Compliance & Framework Alignment: Ensure security operations align with regulatory standards and frameworks such as NIST, ISO 27001, and NCSC CAF. Person SpecificationEssential: Demonstrated experience with Microsoft Sentinel, Microsoft Defender for Endpoint/Cloud SIEM tools, threat intelligence platforms, and vulnerability management. Technical experience securing Microsoft Azure and Amazon Web Services cloud environments as well as on-premise/virtual Microsoft technologies. Strong analytical, communication, and problem-solving skills, including the ability to produce clear technical and non-technical reports. Ability to analyse and interpret security events/logs and perform remediation work to address security issues. Desirable: Recognised cybersecurity certifications (e.g., CompTIA Security+, CEH, GIAC, CISSP). Experience with DarkTrace Qualifications Bachelor's degree in Cybersecurity or Computer Science Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The role will be for 18 months on a fixed term basis.Based from our office in Breedon on the Hill, Derbyshire circa 3 days a week, therefore applicants must live, within a commutable distance to this location. BREEDON GROUP PLC is a leading construction materials group operating from over 400 sites across the UK, Ireland and US. We have an opportunity to join our Data & Analytics team, supporting the delivery of seamless data integrations across our platforms and systems. We are seeking an experienced Azure Integration Engineer who will support the design, development and maintenance of data connections that help power our business systems. The Role As we continue to evolve into a data-driven organisation, we recognise the importance of effective and reliable data integrations. We are looking for a motivated and detail-oriented individual with experience in building and maintaining reliable integrations across enterprise systems. You will design, develop, and support integration services that ensure seamless communication between business applications. Working closely with developers and analysts, you'll take ownership of integration workflows, ensure testing and monitoring activities, and troubleshoot production issues independently. Key Responsibilities Develop and maintain scalable data integration workflows using Azure Logic Apps, Azure Functions and other components as required. Build and manage secure APIs leveraging Azure API Management to enable seamless integration between internal systems. Implement reliable, event-driven and message-based integrations using Azure Service Bus and Azure Event Grid to support decoupled architectures. Monitor integration jobs and respond to system alerts as part of daily operations. Take ownership of testing activities to validate data accuracy and system performance. Work with senior team members and business stakeholders to gather requirements and translate business needs into robust integration solutions. Document integration processes and contribute to the maintenance of technical documentation Investigate and resolve integration issues in a structured and timely manner Participate in improvement efforts to enhance existing data workflows and reduce manual tasks Skills, Knowledge & Expertise Preferred Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field Or equivalent experience gained in a professional data or integration environment Experience and Knowledge Minimum of 2 years of experience in an Azure integration-focused role Hands on experience with Azure Integration Tools (Azure Functions, Azure Logic Apps, API Management, Service Bus, Event Grid) Solid understanding of APIs (REST/SOAP) and integration patterns Proficiency in complex C#, SQL and Python and a solid understanding of relational databases and data transformations concepts. Familiarity with data formats such as JSON and XML Exposure to CI/CD pipelines and DevOps practices Some experience or awareness of ETL or middleware tools (e.g., Azure Data Factory, SSIS, Boomi, Kubernetes) Provision and manage infrastructure as code using Terraform is beneficial Skills Attention to detail with a focus on data accuracy and system reliability Eagerness to learn and develop within the integration and data space Logical approach to solving problems and debugging technical issues Effective communication skills, with the ability to collaborate across teams Strong organisational and time management skills Able to work independently with minimal guidance, prioritize tasks, and lead integration activities Personal Attributes Curious, motivated, and committed to continuous learning Adaptable and flexible in a changing environment Team-oriented, with a collaborative and supportive mindset Positive attitude and strong work ethic Dependable and proactive in completing tasks and following through on responsibilities Job Benefits 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Apr 20, 2026
Full time
The role will be for 18 months on a fixed term basis.Based from our office in Breedon on the Hill, Derbyshire circa 3 days a week, therefore applicants must live, within a commutable distance to this location. BREEDON GROUP PLC is a leading construction materials group operating from over 400 sites across the UK, Ireland and US. We have an opportunity to join our Data & Analytics team, supporting the delivery of seamless data integrations across our platforms and systems. We are seeking an experienced Azure Integration Engineer who will support the design, development and maintenance of data connections that help power our business systems. The Role As we continue to evolve into a data-driven organisation, we recognise the importance of effective and reliable data integrations. We are looking for a motivated and detail-oriented individual with experience in building and maintaining reliable integrations across enterprise systems. You will design, develop, and support integration services that ensure seamless communication between business applications. Working closely with developers and analysts, you'll take ownership of integration workflows, ensure testing and monitoring activities, and troubleshoot production issues independently. Key Responsibilities Develop and maintain scalable data integration workflows using Azure Logic Apps, Azure Functions and other components as required. Build and manage secure APIs leveraging Azure API Management to enable seamless integration between internal systems. Implement reliable, event-driven and message-based integrations using Azure Service Bus and Azure Event Grid to support decoupled architectures. Monitor integration jobs and respond to system alerts as part of daily operations. Take ownership of testing activities to validate data accuracy and system performance. Work with senior team members and business stakeholders to gather requirements and translate business needs into robust integration solutions. Document integration processes and contribute to the maintenance of technical documentation Investigate and resolve integration issues in a structured and timely manner Participate in improvement efforts to enhance existing data workflows and reduce manual tasks Skills, Knowledge & Expertise Preferred Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field Or equivalent experience gained in a professional data or integration environment Experience and Knowledge Minimum of 2 years of experience in an Azure integration-focused role Hands on experience with Azure Integration Tools (Azure Functions, Azure Logic Apps, API Management, Service Bus, Event Grid) Solid understanding of APIs (REST/SOAP) and integration patterns Proficiency in complex C#, SQL and Python and a solid understanding of relational databases and data transformations concepts. Familiarity with data formats such as JSON and XML Exposure to CI/CD pipelines and DevOps practices Some experience or awareness of ETL or middleware tools (e.g., Azure Data Factory, SSIS, Boomi, Kubernetes) Provision and manage infrastructure as code using Terraform is beneficial Skills Attention to detail with a focus on data accuracy and system reliability Eagerness to learn and develop within the integration and data space Logical approach to solving problems and debugging technical issues Effective communication skills, with the ability to collaborate across teams Strong organisational and time management skills Able to work independently with minimal guidance, prioritize tasks, and lead integration activities Personal Attributes Curious, motivated, and committed to continuous learning Adaptable and flexible in a changing environment Team-oriented, with a collaborative and supportive mindset Positive attitude and strong work ethic Dependable and proactive in completing tasks and following through on responsibilities Job Benefits 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Our local authority client based in East London are urgently seeking an experienced .Senior Cyber Security Engineer. 500 a day Umbrella Business Justification With the strategic deployment of an outsourced Security Operations Center (SOC) from NCC Group that leverages Splunk and CrowdStrike, the Senior Cyber Security Engineer role is a key addition to our team to maximise the timeline and investment. With a team member leaving the cyber team and LBH in February, this position is necessary to get the best out of the SOC partnership with NCC Group by providing the senior-level technical expertise to manage, integrate, optimize the capabilities of our outsourced SOC and train the existing team. We will also look for additional technical skill sets in this role such as experience with Vulnerability Assessment, Penetration Testing and Policy/Standards Creation. Position Summary Contract Senior Cybersecurity Engineer. The ideal candidate will be a technical expert in CrowdStrike for endpoint protection and Splunk for security telemetry, capable of turning raw data into actionable intelligence. Key Responsibilities Endpoint Strategy: Lead the deployment, policy configuration, and maintenance of the CrowdStrike Falcon platform. SIEM Mastery: Work with our SOC partner to architect and optimize Splunk dashboards, alerts, and data models to identify sophisticated threats. Incident Response: Serve as a technical escalation point for high-priority security incidents, utilizing EDR and SIEM tools for rapid containment. Automation: Develop "SOAR" workflows (Security Orchestration, Automation, and Response) to reduce manual intervention and improve response times. Threat Hunting: Proactively search for undetected malicious activity using specialized queries. Training. Build up the Crowdstrike, Splunk and Security Analysis skills within the existing team. Required Experience Experience: 5+ years in a dedicated Cyber Security Engineering or SOC Tier 3 role. CrowdStrike Expert: Deep hands-on experience with Falcon Prevent, Insight, and Discover. Certification (CCFA/CCFR) is a major plus. Splunk Power User: Proficiency in writing complex Search Processing Language (SPL) and managing Splunk Enterprise Security (ES). Technical Breadth: Strong understanding of network protocols, cloud security (AWS/Azure), and the MITRE ATT&CK framework. Vulnerability Assessment: 2+ years using VA tools would be a bonus Penetration Testing: Exposure to Penetration Testing and Web Application Testing. Desired Qualifications Cyber Security Foundational: Such as CompTIA Security+, Network+, CySA+, GSEC Advanced : Such as CISSP, GCIH, GCIA ,CCSP Crowdstrike. Ideally 2 or more out of the following 3 CCFA (CrowdStrike Certified Falcon Administrator): CCFR (CrowdStrike Certified Falcon Responder): CCSE (CrowdStrike Certified SIEM Engineer): Splunk Splunk Certified Cybersecurity Defense Engineer (Mandatory) Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Apr 20, 2026
Contractor
Our local authority client based in East London are urgently seeking an experienced .Senior Cyber Security Engineer. 500 a day Umbrella Business Justification With the strategic deployment of an outsourced Security Operations Center (SOC) from NCC Group that leverages Splunk and CrowdStrike, the Senior Cyber Security Engineer role is a key addition to our team to maximise the timeline and investment. With a team member leaving the cyber team and LBH in February, this position is necessary to get the best out of the SOC partnership with NCC Group by providing the senior-level technical expertise to manage, integrate, optimize the capabilities of our outsourced SOC and train the existing team. We will also look for additional technical skill sets in this role such as experience with Vulnerability Assessment, Penetration Testing and Policy/Standards Creation. Position Summary Contract Senior Cybersecurity Engineer. The ideal candidate will be a technical expert in CrowdStrike for endpoint protection and Splunk for security telemetry, capable of turning raw data into actionable intelligence. Key Responsibilities Endpoint Strategy: Lead the deployment, policy configuration, and maintenance of the CrowdStrike Falcon platform. SIEM Mastery: Work with our SOC partner to architect and optimize Splunk dashboards, alerts, and data models to identify sophisticated threats. Incident Response: Serve as a technical escalation point for high-priority security incidents, utilizing EDR and SIEM tools for rapid containment. Automation: Develop "SOAR" workflows (Security Orchestration, Automation, and Response) to reduce manual intervention and improve response times. Threat Hunting: Proactively search for undetected malicious activity using specialized queries. Training. Build up the Crowdstrike, Splunk and Security Analysis skills within the existing team. Required Experience Experience: 5+ years in a dedicated Cyber Security Engineering or SOC Tier 3 role. CrowdStrike Expert: Deep hands-on experience with Falcon Prevent, Insight, and Discover. Certification (CCFA/CCFR) is a major plus. Splunk Power User: Proficiency in writing complex Search Processing Language (SPL) and managing Splunk Enterprise Security (ES). Technical Breadth: Strong understanding of network protocols, cloud security (AWS/Azure), and the MITRE ATT&CK framework. Vulnerability Assessment: 2+ years using VA tools would be a bonus Penetration Testing: Exposure to Penetration Testing and Web Application Testing. Desired Qualifications Cyber Security Foundational: Such as CompTIA Security+, Network+, CySA+, GSEC Advanced : Such as CISSP, GCIH, GCIA ,CCSP Crowdstrike. Ideally 2 or more out of the following 3 CCFA (CrowdStrike Certified Falcon Administrator): CCFR (CrowdStrike Certified Falcon Responder): CCSE (CrowdStrike Certified SIEM Engineer): Splunk Splunk Certified Cybersecurity Defense Engineer (Mandatory) Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Data Operations Manager Grade A - £55,172 (National) or £61,028 (London - for London office based or homebased workers within the boundary of the M25) - There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates, a higher salary may be available. Contracted Hours: Full-time, 37 hours per week Contract Type: Fixed Term or Secondment Opportunity until 30 April 2027 (to deliver a project funded for this period only) Location: Homebased Closing Date: Tuesday 28 April 2026 at 11.59pm Picture this Imagine leading the operational backbone of CQC's Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation. CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities. As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs. - Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively. - Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered. - Oversee data quality monitoring and assurance, ensuring issues are identified and resolved. - Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice What you'll do - Manage demand, incidents, changes, releases and CAB. - Provide operational reporting on performance, volumes and trends. - Oversee data quality monitoring and issue resolution. - Manage data engineering teams. - Ensure operational readiness and CI/CD. Show us We will be looking for: - Experience managing data or technical operations. - Knowledge of incident, change and release processes. - The ability to provide clear operational reporting. - Experience working with data engineering teams. - Strong prioritisation and stakeholder skills. Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation. Compliance Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role . Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous . Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. If you'd like an informal chat about the role, contact Taryn Coop, Deputy Director of Enterprise Data & Reporting. For general enquiries, please contact us. The Benefits We offer a wide range of benefits, including: - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more! Please see our benefits page for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds ). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process , we'll work with you to remove any barriers . Visit our accessibility page for more on this. If you'd like to chat, please contact us. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Apr 18, 2026
Full time
Data Operations Manager Grade A - £55,172 (National) or £61,028 (London - for London office based or homebased workers within the boundary of the M25) - There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates, a higher salary may be available. Contracted Hours: Full-time, 37 hours per week Contract Type: Fixed Term or Secondment Opportunity until 30 April 2027 (to deliver a project funded for this period only) Location: Homebased Closing Date: Tuesday 28 April 2026 at 11.59pm Picture this Imagine leading the operational backbone of CQC's Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation. CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities. As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs. - Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively. - Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered. - Oversee data quality monitoring and assurance, ensuring issues are identified and resolved. - Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice What you'll do - Manage demand, incidents, changes, releases and CAB. - Provide operational reporting on performance, volumes and trends. - Oversee data quality monitoring and issue resolution. - Manage data engineering teams. - Ensure operational readiness and CI/CD. Show us We will be looking for: - Experience managing data or technical operations. - Knowledge of incident, change and release processes. - The ability to provide clear operational reporting. - Experience working with data engineering teams. - Strong prioritisation and stakeholder skills. Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation. Compliance Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role . Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous . Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. If you'd like an informal chat about the role, contact Taryn Coop, Deputy Director of Enterprise Data & Reporting. For general enquiries, please contact us. The Benefits We offer a wide range of benefits, including: - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more! Please see our benefits page for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds ). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process , we'll work with you to remove any barriers . Visit our accessibility page for more on this. If you'd like to chat, please contact us. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to meet our clients strategic needs across Cloud (predominantly Azure), Cyber Security, Infrastructure, Networking and End User services. We have also developed a range of innovative systems covering areas from IT automation to governance and security, all helping us distinguish our services from other providers. Wavex is a growing and evolving company, growing in 2023 and again in 2024. With 2023 being are most successful year for new clients, 2024 is currently on track to exceed this success. Net customer organic growth of 14% in 2023 and expected achieve 20% in 2024, with profits on track to grow by 300% in 2024 compared to 2023. Wavex works hard on bringing new innovative services to customers, launching Security Operations Center (SoC) in 2023, and most recently our IT Risk & Governance services. Our target market is businesses with between 50-500 staff, with a typical new business TCV of £300k-£1m. DETAILS Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi award winning Managed Service Provider based in the City of London. ALL LEVELS OF EXPERIENCE CONSIDERED The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures. SALARY up to £38,000 per annum (depending on experience) + Benefits (see below). LOCATION Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home. JOB TYPE Full Time, Permanent. ONLINE TEST To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you'll need to complete the company's popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did. Get more than 20 correct is considered good, more the 25 is the pass mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated. Working as the Infrastructure Support Engineer / IT Systems Network Engineer you will act as the technical escalation point for any complex technical challenges. As the Infrastructure Support Engineer / IT Systems Network Engineer you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and "going the extra mile"). You should also be a confident and capable communicator and able to provide comprehensive support and be an excellent problem solver. DUTIES Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management Provide support to resolve infrastructure related issues within SLA targets Working knowledge and experience of cyber security best practices Security vulnerability management and remediations Networking including Palo Alto and Juniper Switches and Firewalls Act as a part of a technical lead and take charge of major incidents (outages) at client sites, including security incidents Take proactive ownership of complex operational issues and provide appropriate support to other team members, improve client/user experience Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution Carry out planned activities (e.g. server patching) that cannot be done in a client's normal working hours Participate in our out of hours rota Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes Whist the company want you to be inquisitive and focused on problem solving, they will still need you to follow the company's best practice (processes), plus any client specific processes that may be in place. (They utilise the core ITIL processes for incidents, problem, request and change) You to be an ambassador of the company - demonstrating what a great company they are and being helpful and supportive to your clients It will be important that you develop and nurture relationships with clients, always ensuring the highest standards of service and best practice On occasion you may need to visit and deal with technical issues at client sites, so you should be able to communicate complex technical issues to not IT literate stakeholders You will be a key technical resource in the company so you will proactively build relationships with your colleagues, not just in your own team, but across the whole business You will join a close knit team, so they are all dependent upon the quality of the work of their colleagues. Therefore, it is important that you are a team player and can work in a collaborative and supportive way BENEFITS Annual Salary up to £38,000 per annum Working in an inclusive environment Industry renowned training / certifications (sponsored by the company) Wide range of company benefits Based in Central London 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday Up to 38k + performance bonus (dependant on experience). Experience: ITIL, Azure, Active Directory, Firewalls, Troubleshooting, VMWare/Hyper V.
Apr 18, 2026
Full time
Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to meet our clients strategic needs across Cloud (predominantly Azure), Cyber Security, Infrastructure, Networking and End User services. We have also developed a range of innovative systems covering areas from IT automation to governance and security, all helping us distinguish our services from other providers. Wavex is a growing and evolving company, growing in 2023 and again in 2024. With 2023 being are most successful year for new clients, 2024 is currently on track to exceed this success. Net customer organic growth of 14% in 2023 and expected achieve 20% in 2024, with profits on track to grow by 300% in 2024 compared to 2023. Wavex works hard on bringing new innovative services to customers, launching Security Operations Center (SoC) in 2023, and most recently our IT Risk & Governance services. Our target market is businesses with between 50-500 staff, with a typical new business TCV of £300k-£1m. DETAILS Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi award winning Managed Service Provider based in the City of London. ALL LEVELS OF EXPERIENCE CONSIDERED The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures. SALARY up to £38,000 per annum (depending on experience) + Benefits (see below). LOCATION Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home. JOB TYPE Full Time, Permanent. ONLINE TEST To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you'll need to complete the company's popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did. Get more than 20 correct is considered good, more the 25 is the pass mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated. Working as the Infrastructure Support Engineer / IT Systems Network Engineer you will act as the technical escalation point for any complex technical challenges. As the Infrastructure Support Engineer / IT Systems Network Engineer you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and "going the extra mile"). You should also be a confident and capable communicator and able to provide comprehensive support and be an excellent problem solver. DUTIES Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management Provide support to resolve infrastructure related issues within SLA targets Working knowledge and experience of cyber security best practices Security vulnerability management and remediations Networking including Palo Alto and Juniper Switches and Firewalls Act as a part of a technical lead and take charge of major incidents (outages) at client sites, including security incidents Take proactive ownership of complex operational issues and provide appropriate support to other team members, improve client/user experience Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution Carry out planned activities (e.g. server patching) that cannot be done in a client's normal working hours Participate in our out of hours rota Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes Whist the company want you to be inquisitive and focused on problem solving, they will still need you to follow the company's best practice (processes), plus any client specific processes that may be in place. (They utilise the core ITIL processes for incidents, problem, request and change) You to be an ambassador of the company - demonstrating what a great company they are and being helpful and supportive to your clients It will be important that you develop and nurture relationships with clients, always ensuring the highest standards of service and best practice On occasion you may need to visit and deal with technical issues at client sites, so you should be able to communicate complex technical issues to not IT literate stakeholders You will be a key technical resource in the company so you will proactively build relationships with your colleagues, not just in your own team, but across the whole business You will join a close knit team, so they are all dependent upon the quality of the work of their colleagues. Therefore, it is important that you are a team player and can work in a collaborative and supportive way BENEFITS Annual Salary up to £38,000 per annum Working in an inclusive environment Industry renowned training / certifications (sponsored by the company) Wide range of company benefits Based in Central London 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday Up to 38k + performance bonus (dependant on experience). Experience: ITIL, Azure, Active Directory, Firewalls, Troubleshooting, VMWare/Hyper V.
Mission Neko Health exists to shift healthcare from treating illness to preventing it, using advanced, non invasive technology and clinical expertise to deliver early, actionable health insights. Role Purpose This is a senior, autonomous role for someone who takes full ownership of our internal environment and isn't waiting to be told what to fix. You'll own the Microsoft stack end-to-end, from Azure and Intune through to M365, Teams, and our macOS fleet. You'll build automations that reduce workload, maintain hardware across clinic and manufacturing environments, and make decisions independently at pace. The right person for this role uses AI every day, not as a novelty but as a core part of how they work. Power Automate, Copilot, Claude Code, these should already be part of your toolkit. What You'll Deliver in the First 6-12 Months Take full ownership of Azure, Intune, M365, and the broader Microsoft stack from day one Build and ship automations that meaningfully reduce manual work across the business Maintain and expand the internal knowledge base so that operational knowledge doesn't live in one person's head Own hardware lifecycle decisions across clinic and manufacturing environments Contribute to our shared security posture, working with Microsoft Defender alerts and operational security workflows day to day Make independent calls on onboarding, admin access, tooling, and hardware without needing sign-off at every turn Join the on call rotation once per week, additionally compensated What We're Looking For Deep, hands on experience across the Microsoft ecosystem: Azure, Intune, M365, Teams, Office A genuine power user of AI tools with real examples of how you've used them to improve how you work, Copilot, Claude Code, agentic tooling Strong practical experience with Power Automate or equivalent automation platforms Comfortable supporting macOS environments alongside Windows Hardware ownership experience across endpoints, manufacturing, or operational environments Working knowledge of security operations and Microsoft Defender Someone who makes decisions, takes ownership, and doesn't need constant direction Nice to Have AV or clinic specific systems experience Cisco or networking fundamentals Experience in a regulated industry such as healthcare A track record of building internal documentation and knowledge bases About titles at Neko We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process. Hiring Process Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre employment checks before joining the team. Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
Apr 18, 2026
Full time
Mission Neko Health exists to shift healthcare from treating illness to preventing it, using advanced, non invasive technology and clinical expertise to deliver early, actionable health insights. Role Purpose This is a senior, autonomous role for someone who takes full ownership of our internal environment and isn't waiting to be told what to fix. You'll own the Microsoft stack end-to-end, from Azure and Intune through to M365, Teams, and our macOS fleet. You'll build automations that reduce workload, maintain hardware across clinic and manufacturing environments, and make decisions independently at pace. The right person for this role uses AI every day, not as a novelty but as a core part of how they work. Power Automate, Copilot, Claude Code, these should already be part of your toolkit. What You'll Deliver in the First 6-12 Months Take full ownership of Azure, Intune, M365, and the broader Microsoft stack from day one Build and ship automations that meaningfully reduce manual work across the business Maintain and expand the internal knowledge base so that operational knowledge doesn't live in one person's head Own hardware lifecycle decisions across clinic and manufacturing environments Contribute to our shared security posture, working with Microsoft Defender alerts and operational security workflows day to day Make independent calls on onboarding, admin access, tooling, and hardware without needing sign-off at every turn Join the on call rotation once per week, additionally compensated What We're Looking For Deep, hands on experience across the Microsoft ecosystem: Azure, Intune, M365, Teams, Office A genuine power user of AI tools with real examples of how you've used them to improve how you work, Copilot, Claude Code, agentic tooling Strong practical experience with Power Automate or equivalent automation platforms Comfortable supporting macOS environments alongside Windows Hardware ownership experience across endpoints, manufacturing, or operational environments Working knowledge of security operations and Microsoft Defender Someone who makes decisions, takes ownership, and doesn't need constant direction Nice to Have AV or clinic specific systems experience Cisco or networking fundamentals Experience in a regulated industry such as healthcare A track record of building internal documentation and knowledge bases About titles at Neko We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process. Hiring Process Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre employment checks before joining the team. Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on professional and financial services sectors, including private equity, venture capital, and legal firms, including the top ten UK law firms. We are a Microsoft Gold Partner, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We're a pioneering and innovative organization; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. Who rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, and a holistic approach to security. We have built a reputation as a company that keeps its promises and delivers quality. About the role This new position at DA presents an excellent opportunity for a customer-oriented professional to influence the evolution of the Service Desk team and the delivery of an exceptional customer service. You will work alongside the Service Desk Manager from our head office in Holborn, Monday to Friday, supporting the smooth running and ongoing development of the customer support team. Key to the success of the role will be to inspire, motivate and instil the right behaviours, to build a skilful and high performing team. Therefore, you will be expected to lead by example and set standards, ensuring the culture supports cohesiveness across the team. You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service to our customers. Responsibilities Team leadership Be an inspiring and visible team leader - instil best ITIL practice, coach the team to ensure we deliver best quality service Promote culture of continuous learning - regularly assess the skills matrix and, in conjunction with the Service Desk Manager, ensure an adequate resource capability Promote and ensure knowledge sharing Develop strong collaboration/teamworking culture in the hybrid working model Develop a culture of continuous feedback Operations and service delivery Perform regular 121s and performance reviews to ensure engineers stay on track, develop their skills and are nurtured (both, from the development and wellbeing perspective) Act as the deputy for the Service Desk Manager (as and when required) Collaborate with the Service Delivery Manager in coordinating exceptional customer service Act as the technical escalation point - assist and/or guide the resolution of technical issues Evaluate team processes and improve as appropriate to meet applicable SLAs Manage the team's rota to ensure appropriate levels of coverage Monitor and drive improvements to our Knowledge Management System Run daily team stand ups to ensure the team are focused and have opportunity to raise awareness Reporting Support the Service Desk Manager in service planning, reporting and continuous improvements Prepare reports for weekly/month performance meetings Perform regular reviews of tickets and customer contact (calls, webchat) resulting in quality checks Ensure wall board information is accurate and highlights critical aspects of daily performance Qualification, experience and skills Previous career within MSP business, managing high volumes of ticket management, configuration, and asset management systems Good practical working knowledge of the ITIL processes Background of working in a service provider environment, coordinating busy service desk Excellent experience of supporting Microsoft technologies (i.e., M365, Intune, Teams, SharePoint, Azure) Experience of typical incident and major incident management processes Evidence of successful managing and developing a team Fluent spoken and written English About the person Natural leader - instils confidence, inspires, brings gravitas and enjoys developing others Positive - able to motivate the team to achieve their goals, do their best and exceed expectations Accountable - proud to own their remit of work with sense of responsibility for the team's performance Empathy - listen to understand, support, and acknowledge challenges staff may be facing Team player - Collaborate and be open to receive feedback. Understand that individual performance is critical to the success of the team Facilitator - patient, good at planning, guiding and navigating through discussions, keeping the goal in sight. What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 34 days holidays (including 8 days of bank holidays and day off on your birthday) ITIL processes, Microsoft technologies, team coordination, customer management
Apr 17, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on professional and financial services sectors, including private equity, venture capital, and legal firms, including the top ten UK law firms. We are a Microsoft Gold Partner, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We're a pioneering and innovative organization; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. Who rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, and a holistic approach to security. We have built a reputation as a company that keeps its promises and delivers quality. About the role This new position at DA presents an excellent opportunity for a customer-oriented professional to influence the evolution of the Service Desk team and the delivery of an exceptional customer service. You will work alongside the Service Desk Manager from our head office in Holborn, Monday to Friday, supporting the smooth running and ongoing development of the customer support team. Key to the success of the role will be to inspire, motivate and instil the right behaviours, to build a skilful and high performing team. Therefore, you will be expected to lead by example and set standards, ensuring the culture supports cohesiveness across the team. You will collaborate with the Service Desk Manager to ensure that the team has a solid understanding of ITIL processes and drive continual service improvements to our ways of working and tools, so that we develop an effective team of skilled engineers and through this, deliver an exceptional service to our customers. Responsibilities Team leadership Be an inspiring and visible team leader - instil best ITIL practice, coach the team to ensure we deliver best quality service Promote culture of continuous learning - regularly assess the skills matrix and, in conjunction with the Service Desk Manager, ensure an adequate resource capability Promote and ensure knowledge sharing Develop strong collaboration/teamworking culture in the hybrid working model Develop a culture of continuous feedback Operations and service delivery Perform regular 121s and performance reviews to ensure engineers stay on track, develop their skills and are nurtured (both, from the development and wellbeing perspective) Act as the deputy for the Service Desk Manager (as and when required) Collaborate with the Service Delivery Manager in coordinating exceptional customer service Act as the technical escalation point - assist and/or guide the resolution of technical issues Evaluate team processes and improve as appropriate to meet applicable SLAs Manage the team's rota to ensure appropriate levels of coverage Monitor and drive improvements to our Knowledge Management System Run daily team stand ups to ensure the team are focused and have opportunity to raise awareness Reporting Support the Service Desk Manager in service planning, reporting and continuous improvements Prepare reports for weekly/month performance meetings Perform regular reviews of tickets and customer contact (calls, webchat) resulting in quality checks Ensure wall board information is accurate and highlights critical aspects of daily performance Qualification, experience and skills Previous career within MSP business, managing high volumes of ticket management, configuration, and asset management systems Good practical working knowledge of the ITIL processes Background of working in a service provider environment, coordinating busy service desk Excellent experience of supporting Microsoft technologies (i.e., M365, Intune, Teams, SharePoint, Azure) Experience of typical incident and major incident management processes Evidence of successful managing and developing a team Fluent spoken and written English About the person Natural leader - instils confidence, inspires, brings gravitas and enjoys developing others Positive - able to motivate the team to achieve their goals, do their best and exceed expectations Accountable - proud to own their remit of work with sense of responsibility for the team's performance Empathy - listen to understand, support, and acknowledge challenges staff may be facing Team player - Collaborate and be open to receive feedback. Understand that individual performance is critical to the success of the team Facilitator - patient, good at planning, guiding and navigating through discussions, keeping the goal in sight. What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 34 days holidays (including 8 days of bank holidays and day off on your birthday) ITIL processes, Microsoft technologies, team coordination, customer management
Head of Information Technology / Head of Information Systems - IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid. £100k - £120k +Car Allowance +Bonus +Benefits (Negotiable on experience). Head of IT / Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT / Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with business strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure) whilst managing IT operations, governance, cybersecurity, data strategy, compliance, budgets and personnel. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ERP systems Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory presenting relevant business intelligence to board level to drive operational change Budgetary management and reporting Vendor selection and management including contract management You may have been working in either a Head of IT, Head of Information Systems, IT Director, CIO, CTO (or deputy) role ideally within mid-sized corporate environments. We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support (ERP), Service Delivery and Project / Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Strong commercial engagement expertise with advisory business intelligence focus ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT / IS environment over many years to come as well as shaping the broader business via technology-led initiatives. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham, Thanet or Ashford, Kent.
Apr 17, 2026
Full time
Head of Information Technology / Head of Information Systems - IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid. £100k - £120k +Car Allowance +Bonus +Benefits (Negotiable on experience). Head of IT / Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT / Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with business strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure) whilst managing IT operations, governance, cybersecurity, data strategy, compliance, budgets and personnel. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ERP systems Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory presenting relevant business intelligence to board level to drive operational change Budgetary management and reporting Vendor selection and management including contract management You may have been working in either a Head of IT, Head of Information Systems, IT Director, CIO, CTO (or deputy) role ideally within mid-sized corporate environments. We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support (ERP), Service Delivery and Project / Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Strong commercial engagement expertise with advisory business intelligence focus ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT / IS environment over many years to come as well as shaping the broader business via technology-led initiatives. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham, Thanet or Ashford, Kent.
Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Apr 17, 2026
Full time
Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Because we strive to put people first. Culture, our way Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Security Operations Analyst We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Maintain expert knowledge of security technologies, continuously improving processes, documentation, and system capabilities. Manage security tickets, triage alerts, and perform in depth analysis of incidents, threats, vulnerabilities, and trends. Ensure comprehensive coverage and accuracy across security tools, asset inventories, procedures, and SOC documentation. Lead or support incident coordination, post incident reviews, and forensic activities with internal teams and third party partners. Develop and deliver security metrics, reports, and recommendations to strengthen detection, response, and vulnerability management. Contribute to SOC operations, standardising processes, informing tooling decisions, and supporting broader cybersecurity planning and validation efforts. What You'll Bring 4+ years' experience in enterprise cybersecurity across cloud and on prem environments, with strong foundations in networking, operating systems, and security engineering. Proven background in Security Operations, including incident response, investigations, vulnerability analysis, and understanding of modern attack techniques. Strong communication skills with the ability to collaborate effectively in multi skilled teams and deliver high quality, process driven work. Demonstrated aptitude for rapid learning, self direction, and performing well in a fast paced operational environment. Ability to analyse complex situations, balance risks, draw logical conclusions, and recommend effective security actions. Holds a relevant degree or equivalent experience; security or IT certifications (e.g., Security+, CISSP, Azure/AWS certs) considered desirable. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7201
Apr 17, 2026
Full time
Because we strive to put people first. Culture, our way Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Security Operations Analyst We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Maintain expert knowledge of security technologies, continuously improving processes, documentation, and system capabilities. Manage security tickets, triage alerts, and perform in depth analysis of incidents, threats, vulnerabilities, and trends. Ensure comprehensive coverage and accuracy across security tools, asset inventories, procedures, and SOC documentation. Lead or support incident coordination, post incident reviews, and forensic activities with internal teams and third party partners. Develop and deliver security metrics, reports, and recommendations to strengthen detection, response, and vulnerability management. Contribute to SOC operations, standardising processes, informing tooling decisions, and supporting broader cybersecurity planning and validation efforts. What You'll Bring 4+ years' experience in enterprise cybersecurity across cloud and on prem environments, with strong foundations in networking, operating systems, and security engineering. Proven background in Security Operations, including incident response, investigations, vulnerability analysis, and understanding of modern attack techniques. Strong communication skills with the ability to collaborate effectively in multi skilled teams and deliver high quality, process driven work. Demonstrated aptitude for rapid learning, self direction, and performing well in a fast paced operational environment. Ability to analyse complex situations, balance risks, draw logical conclusions, and recommend effective security actions. Holds a relevant degree or equivalent experience; security or IT certifications (e.g., Security+, CISSP, Azure/AWS certs) considered desirable. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7201
We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home Responsibilities Act as the first point of contact for our employees to enable their digital work life. Perform initial triage of tickets, resolve issues, qualify and elevate Incidents and Service Requests. Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software). Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces. Understand employee needs and support IT training activities. Support local events and manage digital collaboration tools and meeting room equipment. Maintain accurate stock records, prepare asset requests, and manage disposals. Identify opportunities for improvement and collaborate with distributed IT teams. Depending on your interests, lead or participate in IT projects for continuous improvement. What will help you succeed Your profile Completed IT education or final-year student in Computer Science. Fluent in English (written and spoken). Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.). Familiarity with macOS as a regular user. Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software). Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint). Basic knowledge of cybersecurity principles.Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN). ITIL Foundation Certification or knowledge of ITIL concepts is a plus. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Apr 17, 2026
Full time
We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home Responsibilities Act as the first point of contact for our employees to enable their digital work life. Perform initial triage of tickets, resolve issues, qualify and elevate Incidents and Service Requests. Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software). Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces. Understand employee needs and support IT training activities. Support local events and manage digital collaboration tools and meeting room equipment. Maintain accurate stock records, prepare asset requests, and manage disposals. Identify opportunities for improvement and collaborate with distributed IT teams. Depending on your interests, lead or participate in IT projects for continuous improvement. What will help you succeed Your profile Completed IT education or final-year student in Computer Science. Fluent in English (written and spoken). Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.). Familiarity with macOS as a regular user. Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software). Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint). Basic knowledge of cybersecurity principles.Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN). ITIL Foundation Certification or knowledge of ITIL concepts is a plus. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
We're looking for an Infrastructure & Security Manager to take ownership of a growing, evolving technology estate at a pivotal point in its journey. This is a role with real substance. The foundations are in place, but there's a clear opportunity to shape, mature and lead across infrastructure, cloud, security, and supplier management. The Opportunity You'll be stepping into an established team to provide technical guidance and leadership. Alongside leading a small team of engineers, you'll play a key role in: Strengthening security practices and making better use of existing tooling Bringing structure to infrastructure and cloud operations Improving resilience, documentation, and disaster recovery capability Working with the Head of Operations to take back control from suppliers and ensuring quality service and better value for money Contributing to cloud and platform strategy (Azure-focused) The environment has a need for someone who can simplify, stabilise, and modernise. What You'll Be Doing Leading day-to-day infrastructure and platform operations (Azure, M365) Managing and developing a team of 3 engineers - bringing structure, coaching, and accountability Owning operational security (patching, vulnerabilities, access controls, audits) Driving improvements in monitoring, backup, and disaster recovery Working closely with suppliers Supporting cloud journey decisions with technical knowledge Bringing greater visibility, documentation, and operational discipline This is a hands-on role, so you'll need to be comfortable being close to the tech while also stepping up as a leader. What We're Looking For Strong infrastructure background with exposure to Azure and Microsoft stack Experience leading or mentoring engineers in a hands-on environment Someone confident enough to challenge, but pragmatic in approach A people-focused leader who can bring a team with them Solid understanding of security fundamentals in an operational setting Experience working in multi-site environments Exposure to Azure services Logic Apps / Data Factory, or low/no-code tooling This role is part of an on-call rota which is currently 1 in 10 for P1 incidents This rota may be subject to change frequency given seniority. Permanent position Coventry based office Hybrid working - 2 days office, 3 days remote Salary £55,000 - £60,000 28 days holidays + Bank Holidays, holiday buy/sell scheme, company pension scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 17, 2026
Full time
We're looking for an Infrastructure & Security Manager to take ownership of a growing, evolving technology estate at a pivotal point in its journey. This is a role with real substance. The foundations are in place, but there's a clear opportunity to shape, mature and lead across infrastructure, cloud, security, and supplier management. The Opportunity You'll be stepping into an established team to provide technical guidance and leadership. Alongside leading a small team of engineers, you'll play a key role in: Strengthening security practices and making better use of existing tooling Bringing structure to infrastructure and cloud operations Improving resilience, documentation, and disaster recovery capability Working with the Head of Operations to take back control from suppliers and ensuring quality service and better value for money Contributing to cloud and platform strategy (Azure-focused) The environment has a need for someone who can simplify, stabilise, and modernise. What You'll Be Doing Leading day-to-day infrastructure and platform operations (Azure, M365) Managing and developing a team of 3 engineers - bringing structure, coaching, and accountability Owning operational security (patching, vulnerabilities, access controls, audits) Driving improvements in monitoring, backup, and disaster recovery Working closely with suppliers Supporting cloud journey decisions with technical knowledge Bringing greater visibility, documentation, and operational discipline This is a hands-on role, so you'll need to be comfortable being close to the tech while also stepping up as a leader. What We're Looking For Strong infrastructure background with exposure to Azure and Microsoft stack Experience leading or mentoring engineers in a hands-on environment Someone confident enough to challenge, but pragmatic in approach A people-focused leader who can bring a team with them Solid understanding of security fundamentals in an operational setting Experience working in multi-site environments Exposure to Azure services Logic Apps / Data Factory, or low/no-code tooling This role is part of an on-call rota which is currently 1 in 10 for P1 incidents This rota may be subject to change frequency given seniority. Permanent position Coventry based office Hybrid working - 2 days office, 3 days remote Salary £55,000 - £60,000 28 days holidays + Bank Holidays, holiday buy/sell scheme, company pension scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Technical Lead, Application Support Application Deadline: 17 April 2026 Department: Engineering Employment Type: Full Time Location: London or Manchester, UK Compensation: £65,000 - £80,000 / year Description Technical Lead (Application Support) Location: London or Manchester. This role is remote-first with a 10-20% on-site requirement for collaboration, monthly in-person days, and quarterly department days. Candidates must live within a commutable distance of our London or Manchester offices. Full-time or Part-time: We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically. Salary: We are offering up to £80,000 for this role, depending on experience. The role We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team. Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues. The ideal candidate will have extensive experience leading application support teams, and be well versed in operating a range of infrastructure assets and software services. They will be a member of the Technical Leadership Community which shapes our technical vision and strategy, and ensures the teams conformance to that strategy. This role will be part of a collaborative team leadership group made up of a Delivery Manager, Engineering Manager and Product Owner, all of whom have specific accountabilities, but are collectively responsible for ensuring that their team can deliver on their goals and continuously improve. Candidates will be comfortable collaborating with our client support teams to resolve client issues, and account managers who represent our 3rd party software suppliers. They will also be excited about joining a culture of collaboration where they share ideas, knowledge, and skills with their colleagues. Key Responsibilities Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams. Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product. Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically. Responding to incidents in a timely way, in line with our processes. Keeping our how-to guides and documentation up-to-date and concise. Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems. Ensuring the principles of our technical strategy are embedded into our solutions and ways of working. Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems. Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance. Continuously improving how we document, investigate, and triage issues. Sharing what we learn through dashboards, incident reviews, updated documentation, and collaborative work such as coaching. Seeking opportunities to automate things and collaborate on internal improvement projects. Applying Lean principles, and using analysis and data to pinpoint where things are getting stuck. Identify opportunities for eliminating waste and delivering more effectively and efficiently. Collaborating with Product, Engineering, and our First-Line Support teams to make sure we are prioritising the right things. Contribute to platform resilience strategies such as capacity planning, redundancy, failover, and disaster recovery. Ensuring the accuracy, relevance, and usefulness of our alerts, monitoring, and observability. Participate in or lead post-incident reviews, and identify required actions. Design and maintain operational runbooks and readiness checklists. On a typical day, you'll be working closely with colleagues pairing in a virtual meeting room, collaborating on items from the team's Kanban board and identifying areas for improvement. The team aligns at daily standup on work in progress, current priorities, and any support or assistance needed. We review incoming work requests together to understand their context and urgency. Using self organising principles, the team decides how to divide the work - whether pairing, mobbing, or working solo - based on what's most effective. If Clients are putting high demand tickets on sale today, you may need to scale cloud resources to ensure everything runs smoothly, and put everything back in place after it's over. You'll lead a range of activities including discovery, investigation and spikes, writing or refining tickets, fault finding and fixing, testing, documentation, and build and release tasks. Throughout the day, you'll monitor alerts and investigate any that arise. If needed, you may join the Incident Room alongside a small group of cross functional colleagues to calmly and methodically identify and resolve issues. This is done in close collaboration with customer facing teams to ensure clarity and continuity. At other times, you'll participate in team sessions focused on reflecting, planning, and finding ways to improve how we work together and deliver on our goals. Skills and Experience Skills and Experience Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications. Technical and Operational good practice and excellence. Aligning teams with goals Stakeholder management Deep understanding of SQL Server and/or Azure SQL, and database performance. Experience querying logs using query languages such as KQL, LogQL, Lucene, etc Able to read and interpret logs and stack traces from C# .NET applications. Experience with Infrastructure-as-Code (specifically Terraform). While you will not be writing C# feature code, you must be able to read and navigate code to diagnose errors effectively. Experience with a range of alerting, performance, monitoring and security tools. We use Azure Monitor, PagerDuty, Grafana, Logz.io, and Cloudflare tools; experience with these particular tools is not essential, but similar experience is essential. Communications and Behaviours Can calmly, confidently, and competently co ordinate incident response; clearly communicating accurate, timely, and relevant information to a range of stakeholders across the organisation. Communicate fluently with engineers as well as client success teams, and build relationships with stakeholders. Can break down and document complicated technical concepts concisely. Highly collaborative; Work closely with other leads and managers in the team leadership group. Giving and receiving feedback in an honest, kind, and reflective manner. Learning from mistakes and being imaginative about ways to improve things. Coaching and mentoring your team. Curious, and keen to learn new skills and technologies. Benefits Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. . click apply for full job details
Apr 17, 2026
Full time
Technical Lead, Application Support Application Deadline: 17 April 2026 Department: Engineering Employment Type: Full Time Location: London or Manchester, UK Compensation: £65,000 - £80,000 / year Description Technical Lead (Application Support) Location: London or Manchester. This role is remote-first with a 10-20% on-site requirement for collaboration, monthly in-person days, and quarterly department days. Candidates must live within a commutable distance of our London or Manchester offices. Full-time or Part-time: We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically. Salary: We are offering up to £80,000 for this role, depending on experience. The role We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team. Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues. The ideal candidate will have extensive experience leading application support teams, and be well versed in operating a range of infrastructure assets and software services. They will be a member of the Technical Leadership Community which shapes our technical vision and strategy, and ensures the teams conformance to that strategy. This role will be part of a collaborative team leadership group made up of a Delivery Manager, Engineering Manager and Product Owner, all of whom have specific accountabilities, but are collectively responsible for ensuring that their team can deliver on their goals and continuously improve. Candidates will be comfortable collaborating with our client support teams to resolve client issues, and account managers who represent our 3rd party software suppliers. They will also be excited about joining a culture of collaboration where they share ideas, knowledge, and skills with their colleagues. Key Responsibilities Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams. Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product. Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically. Responding to incidents in a timely way, in line with our processes. Keeping our how-to guides and documentation up-to-date and concise. Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems. Ensuring the principles of our technical strategy are embedded into our solutions and ways of working. Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems. Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance. Continuously improving how we document, investigate, and triage issues. Sharing what we learn through dashboards, incident reviews, updated documentation, and collaborative work such as coaching. Seeking opportunities to automate things and collaborate on internal improvement projects. Applying Lean principles, and using analysis and data to pinpoint where things are getting stuck. Identify opportunities for eliminating waste and delivering more effectively and efficiently. Collaborating with Product, Engineering, and our First-Line Support teams to make sure we are prioritising the right things. Contribute to platform resilience strategies such as capacity planning, redundancy, failover, and disaster recovery. Ensuring the accuracy, relevance, and usefulness of our alerts, monitoring, and observability. Participate in or lead post-incident reviews, and identify required actions. Design and maintain operational runbooks and readiness checklists. On a typical day, you'll be working closely with colleagues pairing in a virtual meeting room, collaborating on items from the team's Kanban board and identifying areas for improvement. The team aligns at daily standup on work in progress, current priorities, and any support or assistance needed. We review incoming work requests together to understand their context and urgency. Using self organising principles, the team decides how to divide the work - whether pairing, mobbing, or working solo - based on what's most effective. If Clients are putting high demand tickets on sale today, you may need to scale cloud resources to ensure everything runs smoothly, and put everything back in place after it's over. You'll lead a range of activities including discovery, investigation and spikes, writing or refining tickets, fault finding and fixing, testing, documentation, and build and release tasks. Throughout the day, you'll monitor alerts and investigate any that arise. If needed, you may join the Incident Room alongside a small group of cross functional colleagues to calmly and methodically identify and resolve issues. This is done in close collaboration with customer facing teams to ensure clarity and continuity. At other times, you'll participate in team sessions focused on reflecting, planning, and finding ways to improve how we work together and deliver on our goals. Skills and Experience Skills and Experience Experience of leading an operations or support team, monitoring and supporting Azure-hosted SaaS applications. Technical and Operational good practice and excellence. Aligning teams with goals Stakeholder management Deep understanding of SQL Server and/or Azure SQL, and database performance. Experience querying logs using query languages such as KQL, LogQL, Lucene, etc Able to read and interpret logs and stack traces from C# .NET applications. Experience with Infrastructure-as-Code (specifically Terraform). While you will not be writing C# feature code, you must be able to read and navigate code to diagnose errors effectively. Experience with a range of alerting, performance, monitoring and security tools. We use Azure Monitor, PagerDuty, Grafana, Logz.io, and Cloudflare tools; experience with these particular tools is not essential, but similar experience is essential. Communications and Behaviours Can calmly, confidently, and competently co ordinate incident response; clearly communicating accurate, timely, and relevant information to a range of stakeholders across the organisation. Communicate fluently with engineers as well as client success teams, and build relationships with stakeholders. Can break down and document complicated technical concepts concisely. Highly collaborative; Work closely with other leads and managers in the team leadership group. Giving and receiving feedback in an honest, kind, and reflective manner. Learning from mistakes and being imaginative about ways to improve things. Coaching and mentoring your team. Curious, and keen to learn new skills and technologies. Benefits Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. . click apply for full job details
Our client is looking for a Senior Credit Controller Reinsurance Accounting Technician to £50,000. We are looking for a graduate with a Degree in Accounting. Our client is a Global Financial Markets Trading Company. Our client is a small Exchange based Trading and Broking business. Date: 12 Jan 2024 Sector: IT Type: Permanent Location: London Salary: £65,000 - 70,000 per annum Email: Ref: dbb We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company. This position would be great for someone with some previous experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate should be enthusiastic about delivering the highest standard of IT support, with a genuine interest in technology and its application in supporting the business. You should be customer oriented with experience delivering a 'White Glove' service to VIPs. The role is more focused on leading & developing the team, so some previous man management experience will be required. Also, as this is managing a technical team you will need to have worked previously in a senior technical role as this will help you to challenge & deliver solutions/processes that add value to the business and are fit for purpose. The team works hand in hand with other support teams across APAC & NASA to provide 24/7 support. This role will need to ensure correct handovers take place between regions with continued focus on key issues. There is an element of local on call with the Team, Monday to Sunday 08:00hrs to 18:00hrs, and you will need to ensure this is adequately resourced. Key Responsibilities Managing the EMEA Operations Team and acting as the key point of contact for user incidents & requests and ensuring a "white glove" service is provided/tracked for VIPs within the firm. Ensuring incidents/requests are correctly tri aged and prioritised to effective resolution, including user expectation & effective communication. Lead by example to set the standard for support and manage all queues to ensure that no calls are unanswered or unassigned. Track all associated KPI's & CSFs, and undertake frequent reviews to make sure they remain relevant and effective in delivering the right outcome to our customer base. Use existing data (ticket & phone statistics) to ensure shifts are effectively managed, tickets are dealt with and the correct level of quality is being applied. Continuously look for ways to develop & improve the entire team, identify training & personal development requirements. Create and maintain accurate and concise ticket update/knowledge base documentation within ServiceNow, with high focus on regional specifics. Educate colleagues on best practice, adoption & utilisation of technology to improve services. Work with the IT Manager to identify trends/potential problems and plan to remediate. Review all frequent "Start of Day" checks to ensure they remain effective; be responsible for the operational stability of printers/peripherals. Provide support with hardware and software maintenance. Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems. Work with a "global mindset" to help ensure we deliver the same high service to our customers, regardless of location. Providing an escalation point for engineering and operations teams. What We're Looking For: Experience & Knowledge Previous experience within a customer facing IT Support Team leadership role/IT Support Team. Experience using data to drive desired positive outcomes. Good knowledge of ServiceNow ITSM (or similar). Customer oriented, with a passion for delivering excellent service and continuous improvement. A collaborator who can work within a framework of procedure and policies. Self motivated and able to use initiative. Flexible and willing to work outside of the core hours if necessary. Knowledge and some experience of products within the Microsoft 365 suite. Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous. Knowledge and experience of Active Directory & Azure Active Directory administration. Required Skills Experience with collaboration tools such as Jira/ServiceNow. VMWare ESXi, vCentre & Horizon. Storage technologies. Backup tools (e.g., CommVault or similar). Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune. Windows Server/client, Windows certificate services. Active Directory (and associated technologies), Exchange Server, clustering, and file servers. SMTP. HPe hardware. Network routing / 802.1x / firewalling. Cisco call manager. Monitoring and alerting techniques (e.g., SolarWinds).
Apr 17, 2026
Full time
Our client is looking for a Senior Credit Controller Reinsurance Accounting Technician to £50,000. We are looking for a graduate with a Degree in Accounting. Our client is a Global Financial Markets Trading Company. Our client is a small Exchange based Trading and Broking business. Date: 12 Jan 2024 Sector: IT Type: Permanent Location: London Salary: £65,000 - 70,000 per annum Email: Ref: dbb We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company. This position would be great for someone with some previous experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate should be enthusiastic about delivering the highest standard of IT support, with a genuine interest in technology and its application in supporting the business. You should be customer oriented with experience delivering a 'White Glove' service to VIPs. The role is more focused on leading & developing the team, so some previous man management experience will be required. Also, as this is managing a technical team you will need to have worked previously in a senior technical role as this will help you to challenge & deliver solutions/processes that add value to the business and are fit for purpose. The team works hand in hand with other support teams across APAC & NASA to provide 24/7 support. This role will need to ensure correct handovers take place between regions with continued focus on key issues. There is an element of local on call with the Team, Monday to Sunday 08:00hrs to 18:00hrs, and you will need to ensure this is adequately resourced. Key Responsibilities Managing the EMEA Operations Team and acting as the key point of contact for user incidents & requests and ensuring a "white glove" service is provided/tracked for VIPs within the firm. Ensuring incidents/requests are correctly tri aged and prioritised to effective resolution, including user expectation & effective communication. Lead by example to set the standard for support and manage all queues to ensure that no calls are unanswered or unassigned. Track all associated KPI's & CSFs, and undertake frequent reviews to make sure they remain relevant and effective in delivering the right outcome to our customer base. Use existing data (ticket & phone statistics) to ensure shifts are effectively managed, tickets are dealt with and the correct level of quality is being applied. Continuously look for ways to develop & improve the entire team, identify training & personal development requirements. Create and maintain accurate and concise ticket update/knowledge base documentation within ServiceNow, with high focus on regional specifics. Educate colleagues on best practice, adoption & utilisation of technology to improve services. Work with the IT Manager to identify trends/potential problems and plan to remediate. Review all frequent "Start of Day" checks to ensure they remain effective; be responsible for the operational stability of printers/peripherals. Provide support with hardware and software maintenance. Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems. Work with a "global mindset" to help ensure we deliver the same high service to our customers, regardless of location. Providing an escalation point for engineering and operations teams. What We're Looking For: Experience & Knowledge Previous experience within a customer facing IT Support Team leadership role/IT Support Team. Experience using data to drive desired positive outcomes. Good knowledge of ServiceNow ITSM (or similar). Customer oriented, with a passion for delivering excellent service and continuous improvement. A collaborator who can work within a framework of procedure and policies. Self motivated and able to use initiative. Flexible and willing to work outside of the core hours if necessary. Knowledge and some experience of products within the Microsoft 365 suite. Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous. Knowledge and experience of Active Directory & Azure Active Directory administration. Required Skills Experience with collaboration tools such as Jira/ServiceNow. VMWare ESXi, vCentre & Horizon. Storage technologies. Backup tools (e.g., CommVault or similar). Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune. Windows Server/client, Windows certificate services. Active Directory (and associated technologies), Exchange Server, clustering, and file servers. SMTP. HPe hardware. Network routing / 802.1x / firewalling. Cisco call manager. Monitoring and alerting techniques (e.g., SolarWinds).