Service Manager - (South Manchester) Be the difference for young people facing homelessness. Location: Safestop Manchester Salary: £37,380 per annum Closing date: 22 March, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role We are looking for an inspiring Service Manager to lead supported accommodation for young people in South Manchester. You ll oversee a skilled team delivering safe, high quality support to clients helping them stabilise, build independence and progress confidently through the Manchester pathway. Your leadership will shape a service where young people feel secure, respected and empowered. In this hands on role, you ll drive operational excellence, ensuring strong safeguarding practice, effective partnership working and consistent contract compliance. You ll manage budgets, performance, reporting and health & safety while strengthening relationships with the commissioners, and community stakeholders. If you re a proactive problem solver who thrives in a fast paced, collaborative environment, this is an opportunity to lead a service that makes a tangible impact every day. In this role, you will: Lead and motivate a multidisciplinary team to deliver high quality support across two accommodation sites. Ensure strong safeguarding practice, risk management and safe environments for young people. Oversee day to day service delivery, ensuring KPI achievement, contract compliance and continuous performance improvement. Work collaboratively with commissioners and specialist partners to coordinate client centred support. Manage budgets, expenditure, reporting and building/IT resources in line with financial and regulatory requirements. Maintain strong community and neighbour relations across dispersed accommodation sites. Promote an inclusive, values led culture aligned with the charity s ethos, equality commitments and health & safety standards. About You (What we are looking for from you Person Specification) When completing your application form please address all the points set out below. Essential Experiencing of supervising the work of others Experience of using Risk Assessments and Support Planning. Experience of managing a service, preferably in a residential care or support setting Demonstrable experience of working with people with a range of support needs Experience managing partnerships with other professionals using a coordinated, multi-disciplinary approach Experience of managing buildings, budgets and expenditures Experience of operating safeguarding requirements and procedures Good literacy, numeracy and IT skills Commitment to promoting an environment, which has the highest regard for the Health and Safety of others Experience of working with young people who have complex needs, including mental health and substance use Ability to use logical processes for solving problems and making decisions in a complex environment Ability to effectively reflect on own practices for ongoing learning and development Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Respect for the values and ethos of the charity and its founding partners. Desirable Experience of managing a staff team across dispersed sites. Initiating a new service What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 06, 2026
Full time
Service Manager - (South Manchester) Be the difference for young people facing homelessness. Location: Safestop Manchester Salary: £37,380 per annum Closing date: 22 March, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role We are looking for an inspiring Service Manager to lead supported accommodation for young people in South Manchester. You ll oversee a skilled team delivering safe, high quality support to clients helping them stabilise, build independence and progress confidently through the Manchester pathway. Your leadership will shape a service where young people feel secure, respected and empowered. In this hands on role, you ll drive operational excellence, ensuring strong safeguarding practice, effective partnership working and consistent contract compliance. You ll manage budgets, performance, reporting and health & safety while strengthening relationships with the commissioners, and community stakeholders. If you re a proactive problem solver who thrives in a fast paced, collaborative environment, this is an opportunity to lead a service that makes a tangible impact every day. In this role, you will: Lead and motivate a multidisciplinary team to deliver high quality support across two accommodation sites. Ensure strong safeguarding practice, risk management and safe environments for young people. Oversee day to day service delivery, ensuring KPI achievement, contract compliance and continuous performance improvement. Work collaboratively with commissioners and specialist partners to coordinate client centred support. Manage budgets, expenditure, reporting and building/IT resources in line with financial and regulatory requirements. Maintain strong community and neighbour relations across dispersed accommodation sites. Promote an inclusive, values led culture aligned with the charity s ethos, equality commitments and health & safety standards. About You (What we are looking for from you Person Specification) When completing your application form please address all the points set out below. Essential Experiencing of supervising the work of others Experience of using Risk Assessments and Support Planning. Experience of managing a service, preferably in a residential care or support setting Demonstrable experience of working with people with a range of support needs Experience managing partnerships with other professionals using a coordinated, multi-disciplinary approach Experience of managing buildings, budgets and expenditures Experience of operating safeguarding requirements and procedures Good literacy, numeracy and IT skills Commitment to promoting an environment, which has the highest regard for the Health and Safety of others Experience of working with young people who have complex needs, including mental health and substance use Ability to use logical processes for solving problems and making decisions in a complex environment Ability to effectively reflect on own practices for ongoing learning and development Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Respect for the values and ethos of the charity and its founding partners. Desirable Experience of managing a staff team across dispersed sites. Initiating a new service What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Mar 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Branta Recruitment Ltd
Newcastle Upon Tyne, Tyne And Wear
We are seeking an experienced Technical Manager with electrical background to lead a busy commercial maintenance team overseeing a portfolio of maintenance contracts and clients across the north of England. This is an excellent opportunity for a hands-on leader with strong technical expertise and people management skills, with the potential for the role to be extended. Key Responsibilities: Lead, support, and develop an electrical maintenance team Oversee and manage contractors and specialist service providers Ensure all work is delivered safely, efficiently, and in line with health & safety regulations Coordinate planned and reactive maintenance across multiple commercial sites Work collaboratively as part of a wider FM and engineering team Provide technical guidance, problem solving, and quality assurance Requirements: Must be electrically qualified (NVQ Level 3, 18th Edition, or equivalent) Strong background in commercial building maintenance Proven experience managing both internal teams and external contractors Excellent communication, organisation, and leadership skills Solid understanding of compliance, risk management, and safe systems of work Apply online today or contact Astrid Camacho at Branta Recruitment for a confidential conversation.
Mar 06, 2026
Full time
We are seeking an experienced Technical Manager with electrical background to lead a busy commercial maintenance team overseeing a portfolio of maintenance contracts and clients across the north of England. This is an excellent opportunity for a hands-on leader with strong technical expertise and people management skills, with the potential for the role to be extended. Key Responsibilities: Lead, support, and develop an electrical maintenance team Oversee and manage contractors and specialist service providers Ensure all work is delivered safely, efficiently, and in line with health & safety regulations Coordinate planned and reactive maintenance across multiple commercial sites Work collaboratively as part of a wider FM and engineering team Provide technical guidance, problem solving, and quality assurance Requirements: Must be electrically qualified (NVQ Level 3, 18th Edition, or equivalent) Strong background in commercial building maintenance Proven experience managing both internal teams and external contractors Excellent communication, organisation, and leadership skills Solid understanding of compliance, risk management, and safe systems of work Apply online today or contact Astrid Camacho at Branta Recruitment for a confidential conversation.
An excellent opportunity for a European Sales Representative to join a well-established company Salary: £30,000 - £45,000 per annum depending on experience Job Type: Full Time / Permanent Location: Newtown SY16. Reporting to: UK Sales Manager Requirements: Candidate must hold a full UK driving licence & valid passport About The Company: They are one of the UK's leading manufacturers and suppliers of a wide range of quality products for luxury marine craft and safety products and hardware. Based across 3 sites in Mid-Wales, they are a medium sized business employing over 100 permanent members of staff. The company prides itself in the ability to design and manufacture engineering innovative and contemporary products and the use of quality materials. About the role To represent the company across European markets by promoting, developing, and supporting the sales of marine and safety products. This includes managing key customer relationships, developing new business opportunities, attending trade events, and ensuring exceptional customer service. Fluency in multiple European languages-particularly Italian-is highly advantageous to support key clients and distributors. Responsibilities Manage and grow sales across European territories through proactive business development and account management. Build and maintain strong relationships with distributors, OEMs, boat builders, and key customers. Identify new business opportunities, emerging markets, and potential growth sectors within Europe. Provide quotations, pricing proposals, and technical product advice to customers. Visit customers and prospects across Europe to promote Makefast's products and services. Represent Makefast at international trade shows, exhibitions, and customer events, supporting stand setup and follow-up activity. Gather and report market intelligence, competitor activity, and customer feedback to support product development and commercial strategy. Support aftersales and warranty queries, ensuring prompt resolution and high customer satisfaction. Liaise with internal departments - including Sales, Production, Design, and Logistics - to facilitate smooth order processing and delivery. Maintain accurate customer records, visit reports, and sales forecasts using CRM systems and internal tools. Ensure compliance with pricing structures, export controls, and company policies in all customer interactions. Prepare regular sales activity updates and performance reporting for the UK Sales Manager. Candidate Requirements Education / Qualifications GCSEs including English & Maths required. Business, Marketing, Engineering, or Marine qualifications desirable. Experience Proven B2B sales experience. Experience in marine, manufacturing, engineering, or technical product sales advantageous. Demonstrated success managing European customer accounts. Knowledge Understanding of engineered/technical products. Knowledge of marine sector or similar B2B industries. Familiarity with European business culture and export/logistics processes. Skills / Abilities Multilingual skills strongly preferred - Italian language desirable. Strong communication, negotiation, and presentation skills. Excellent relationship-building abilities. Confident using CRM systems and Microsoft Office. Organised with strong reporting and planning skills. Personal Attributes Self-motivated and able to work independently. Professional, confident, and customer focused. Adaptable and able to manage travel-intensive schedules. Problem-solver with a proactive commercial mindset. Other Requirements Full UK driving licence and valid passport. Ability to travel regularly across Europe, including overnight stays. Office based role with regular travel expected What's on offer Competitive salary On-site Parking. Company sick pay after 2 years. 22 days holidays plus Bank Holidays for first year, increases with service. Flexitime. Employee Assistance Programme. Cash Plan Scheme. Company Pension. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Mar 06, 2026
Full time
An excellent opportunity for a European Sales Representative to join a well-established company Salary: £30,000 - £45,000 per annum depending on experience Job Type: Full Time / Permanent Location: Newtown SY16. Reporting to: UK Sales Manager Requirements: Candidate must hold a full UK driving licence & valid passport About The Company: They are one of the UK's leading manufacturers and suppliers of a wide range of quality products for luxury marine craft and safety products and hardware. Based across 3 sites in Mid-Wales, they are a medium sized business employing over 100 permanent members of staff. The company prides itself in the ability to design and manufacture engineering innovative and contemporary products and the use of quality materials. About the role To represent the company across European markets by promoting, developing, and supporting the sales of marine and safety products. This includes managing key customer relationships, developing new business opportunities, attending trade events, and ensuring exceptional customer service. Fluency in multiple European languages-particularly Italian-is highly advantageous to support key clients and distributors. Responsibilities Manage and grow sales across European territories through proactive business development and account management. Build and maintain strong relationships with distributors, OEMs, boat builders, and key customers. Identify new business opportunities, emerging markets, and potential growth sectors within Europe. Provide quotations, pricing proposals, and technical product advice to customers. Visit customers and prospects across Europe to promote Makefast's products and services. Represent Makefast at international trade shows, exhibitions, and customer events, supporting stand setup and follow-up activity. Gather and report market intelligence, competitor activity, and customer feedback to support product development and commercial strategy. Support aftersales and warranty queries, ensuring prompt resolution and high customer satisfaction. Liaise with internal departments - including Sales, Production, Design, and Logistics - to facilitate smooth order processing and delivery. Maintain accurate customer records, visit reports, and sales forecasts using CRM systems and internal tools. Ensure compliance with pricing structures, export controls, and company policies in all customer interactions. Prepare regular sales activity updates and performance reporting for the UK Sales Manager. Candidate Requirements Education / Qualifications GCSEs including English & Maths required. Business, Marketing, Engineering, or Marine qualifications desirable. Experience Proven B2B sales experience. Experience in marine, manufacturing, engineering, or technical product sales advantageous. Demonstrated success managing European customer accounts. Knowledge Understanding of engineered/technical products. Knowledge of marine sector or similar B2B industries. Familiarity with European business culture and export/logistics processes. Skills / Abilities Multilingual skills strongly preferred - Italian language desirable. Strong communication, negotiation, and presentation skills. Excellent relationship-building abilities. Confident using CRM systems and Microsoft Office. Organised with strong reporting and planning skills. Personal Attributes Self-motivated and able to work independently. Professional, confident, and customer focused. Adaptable and able to manage travel-intensive schedules. Problem-solver with a proactive commercial mindset. Other Requirements Full UK driving licence and valid passport. Ability to travel regularly across Europe, including overnight stays. Office based role with regular travel expected What's on offer Competitive salary On-site Parking. Company sick pay after 2 years. 22 days holidays plus Bank Holidays for first year, increases with service. Flexitime. Employee Assistance Programme. Cash Plan Scheme. Company Pension. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
The CFO Centre - South West
Southampton, Hampshire
Area Manager Waste Services Southampton within 50 miles £35,000 basic + Performance bonus to £45,000 OTE + Vehicle Our client is looking for a field-based person to oversee their waste collection operations across the Southampton surrounding area. Are you good at overseeing teams and jobs and meeting customer needs Perhaps you have valuable experience particularly in social housing and/or waste management and environmental protection This varied position giving you lots of autonomy for this growing owner managed business and could be for you. You are that special kind of person looking to make a difference in a business not just a role. This Cornish waste management business operates nationally, and they are looking for a great person to run operations in this region. You will give support to the wider business and their ambitious growth plans. More specifically you will be responsible for collection teams and service providers in your area. Their emphasis is serving social housing customers, and you will be a key person for their valued customers in your area. Typical Responsibilities: Oversee jobs and ensure efficient, safe completion to high agreed standards. Regular site visits, safety and compliance, resolving operational issues. Performance monitoring, effective planning and identifying opportunities. Building client relationships, being point of operational contact and ensuring their needs and issues are addressed. Support, lead and monitor teams and service providers. Ensure compliance, H&S, exacting standards, vehicle and equipment management and produce operational reports. Attributes: Social housing background or similar. Operational supervision and management experience. Organised analytical person with strong interpersonal skills. Ability to work independently and manage multiple sites in a field-based role. Full UK Driving Licence and DBS. Experience in waste, knowledge of SLAs and H&S qualifications a plus. The less structured environment of non-corporate roles is not for everyone but if you value more independence and want more control of your career then this maybe for you. Apply now!
Mar 06, 2026
Full time
Area Manager Waste Services Southampton within 50 miles £35,000 basic + Performance bonus to £45,000 OTE + Vehicle Our client is looking for a field-based person to oversee their waste collection operations across the Southampton surrounding area. Are you good at overseeing teams and jobs and meeting customer needs Perhaps you have valuable experience particularly in social housing and/or waste management and environmental protection This varied position giving you lots of autonomy for this growing owner managed business and could be for you. You are that special kind of person looking to make a difference in a business not just a role. This Cornish waste management business operates nationally, and they are looking for a great person to run operations in this region. You will give support to the wider business and their ambitious growth plans. More specifically you will be responsible for collection teams and service providers in your area. Their emphasis is serving social housing customers, and you will be a key person for their valued customers in your area. Typical Responsibilities: Oversee jobs and ensure efficient, safe completion to high agreed standards. Regular site visits, safety and compliance, resolving operational issues. Performance monitoring, effective planning and identifying opportunities. Building client relationships, being point of operational contact and ensuring their needs and issues are addressed. Support, lead and monitor teams and service providers. Ensure compliance, H&S, exacting standards, vehicle and equipment management and produce operational reports. Attributes: Social housing background or similar. Operational supervision and management experience. Organised analytical person with strong interpersonal skills. Ability to work independently and manage multiple sites in a field-based role. Full UK Driving Licence and DBS. Experience in waste, knowledge of SLAs and H&S qualifications a plus. The less structured environment of non-corporate roles is not for everyone but if you value more independence and want more control of your career then this maybe for you. Apply now!
London North West University Healthcare NHS Trust Deputy Head of Estates The closing date is 02 March 2026 Based at Northwick Park Hospital, but covering across sites (Ealing Hospital, Central Middlesex Hospital, and some Community sites), you will manage the day-to-day Estates Services for the Trust, holding senior and professional responsibility for the effective, safe and compliant delivery of these services. In addition, you will provide direct support to the Associate Director of Estates and Capital Projects with involvement in exciting and ambitious projects aimed at developing and improving services for patients, families and staff. Main duties of the job Ensuring the Trust provides Estates services that are safe, whilst optimising the opportunities to provide high quality of patient care. Ensure the development and implementation of the Estates policies, procedures and systems are fully integrated with the Trust processes and values. To be responsible for the development and provision of specific areas of the annual business plans for all estate management arrangements, operations and service provision. To proactively participate in stakeholder groups. To continue the development and analysis of benchmarking of all estates data at both local and national levels. Ensure that monitoring and financial management systems are in place to effectively control financial activity within own area. Responsibility to ensure compliance with legislation, regulation and relevant guidance including Health and Safety matters to minimise risk to patients, staff, and visitors. To lead and review of service contracts to ensure that the Trust receives high quality, efficient and cost-effective services that meet Trust business and regulatory requirements. Interpret and comply with relevant legislation, regulation, and best practice guidance. To monitor service performance through the development, production, and use of key performance indicators (KPIs) to demonstrate the delivery of agreed service standards. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. St Mark's Hospital: an internationally renowned specialist centre for bowel disease. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities To view the main responsibility, please see the attached Job Description and Person Specification. Person Specification Knowledge /Experience Significant experience in managerial roles including engineering or building services estates functions. Relevant or similar NHS post. Understanding of acute hospitals engineering systems, fire safety and Health & Safety. Qualifications Minimum of Master degree level or demonstrable experience/HND/HNC in Electrical or Mechanical Engineering or relevant FM subject. Membership of a professional Estates, Engineering or FM Chartered organisation. Skills Abilities/Attributes HTM appointments. Ability to think clearly and work strategically. Ability to influence and negotiate at a senior level, analyse and report on complex data. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name London North West University Healthcare NHS Trust £82,906 to £94,632 a year Per Annum Including High Cost Area Supplement
Mar 06, 2026
Full time
London North West University Healthcare NHS Trust Deputy Head of Estates The closing date is 02 March 2026 Based at Northwick Park Hospital, but covering across sites (Ealing Hospital, Central Middlesex Hospital, and some Community sites), you will manage the day-to-day Estates Services for the Trust, holding senior and professional responsibility for the effective, safe and compliant delivery of these services. In addition, you will provide direct support to the Associate Director of Estates and Capital Projects with involvement in exciting and ambitious projects aimed at developing and improving services for patients, families and staff. Main duties of the job Ensuring the Trust provides Estates services that are safe, whilst optimising the opportunities to provide high quality of patient care. Ensure the development and implementation of the Estates policies, procedures and systems are fully integrated with the Trust processes and values. To be responsible for the development and provision of specific areas of the annual business plans for all estate management arrangements, operations and service provision. To proactively participate in stakeholder groups. To continue the development and analysis of benchmarking of all estates data at both local and national levels. Ensure that monitoring and financial management systems are in place to effectively control financial activity within own area. Responsibility to ensure compliance with legislation, regulation and relevant guidance including Health and Safety matters to minimise risk to patients, staff, and visitors. To lead and review of service contracts to ensure that the Trust receives high quality, efficient and cost-effective services that meet Trust business and regulatory requirements. Interpret and comply with relevant legislation, regulation, and best practice guidance. To monitor service performance through the development, production, and use of key performance indicators (KPIs) to demonstrate the delivery of agreed service standards. About us London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. St Mark's Hospital: an internationally renowned specialist centre for bowel disease. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Job responsibilities To view the main responsibility, please see the attached Job Description and Person Specification. Person Specification Knowledge /Experience Significant experience in managerial roles including engineering or building services estates functions. Relevant or similar NHS post. Understanding of acute hospitals engineering systems, fire safety and Health & Safety. Qualifications Minimum of Master degree level or demonstrable experience/HND/HNC in Electrical or Mechanical Engineering or relevant FM subject. Membership of a professional Estates, Engineering or FM Chartered organisation. Skills Abilities/Attributes HTM appointments. Ability to think clearly and work strategically. Ability to influence and negotiate at a senior level, analyse and report on complex data. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name London North West University Healthcare NHS Trust £82,906 to £94,632 a year Per Annum Including High Cost Area Supplement
Concept Building Services, part of Axis CLC, is a specialist maintenance, compliance and refurbishment provider operating across complex and highly regulated environments. Established in 2003, Concept supports clients across Defence, Education, Healthcare and Critical National Infrastructure, delivering safe, compliant solutions from minor repairs through to full-scale building works. Brief overview of the role: The Administrator supports the smooth running of office, operational, and commercial activities by maintaining accurate records, coordinating key processes, and ensuring effective communication across the business. What You ll Deliver: Coordinate office activities and administrative operations to ensure efficiency, accuracy, and compliance with company procedures. Handle telephone and email enquiries professionally, providing clear information and directing queries to the appropriate teams. Use Microsoft Word, Outlook, Excel, and EVision to produce correspondence, maintain spreadsheets and databases, and support commercial and operational reporting. Liaise with clients, suppliers, subcontractors, and internal teams to support smooth project delivery and resolve queries promptly. Prepare quotes, purchase orders, and project documentation for management, ensuring accuracy and timely submission. Raise purchase orders and prepare invoicing documentation, forwarding to the Accounts team for processing and carrying out follow?ups as required. Run EVision reports and update job, cost, and commercial records to ensure data entered by Contract Managers is accurately reflected in the system. Support commercial administration by maintaining up?to?date financial and operational data, contributing to accurate job costing and reporting. Maintain organised filing systems and oversee the ordering and upkeep of office supplies and equipment. Identify and resolve administrative or operational issues proactively, supporting safety, efficiency, and client satisfaction. Maintain compliance documentation, schedules, and records to support ISO standards and audit readiness. Provide general project support, ensuring accurate documentation and smooth coordination across all stages of delivery. Additional Requirements: Skills, Knowledge & Experience Commercial administration and financial data accuracy EVision and Microsoft Office proficiency Purchase orders, quotes, invoicing documentation, and reporting support Strong communication with clients, suppliers, and internal teams Organised, detail?focused record?keeping and compliance management Problem?solving and proactive issue resolution Office management and workflow organisation What We Offer £26,500 - £28,000, 25 days hol + BH, pension, Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 06, 2026
Full time
Concept Building Services, part of Axis CLC, is a specialist maintenance, compliance and refurbishment provider operating across complex and highly regulated environments. Established in 2003, Concept supports clients across Defence, Education, Healthcare and Critical National Infrastructure, delivering safe, compliant solutions from minor repairs through to full-scale building works. Brief overview of the role: The Administrator supports the smooth running of office, operational, and commercial activities by maintaining accurate records, coordinating key processes, and ensuring effective communication across the business. What You ll Deliver: Coordinate office activities and administrative operations to ensure efficiency, accuracy, and compliance with company procedures. Handle telephone and email enquiries professionally, providing clear information and directing queries to the appropriate teams. Use Microsoft Word, Outlook, Excel, and EVision to produce correspondence, maintain spreadsheets and databases, and support commercial and operational reporting. Liaise with clients, suppliers, subcontractors, and internal teams to support smooth project delivery and resolve queries promptly. Prepare quotes, purchase orders, and project documentation for management, ensuring accuracy and timely submission. Raise purchase orders and prepare invoicing documentation, forwarding to the Accounts team for processing and carrying out follow?ups as required. Run EVision reports and update job, cost, and commercial records to ensure data entered by Contract Managers is accurately reflected in the system. Support commercial administration by maintaining up?to?date financial and operational data, contributing to accurate job costing and reporting. Maintain organised filing systems and oversee the ordering and upkeep of office supplies and equipment. Identify and resolve administrative or operational issues proactively, supporting safety, efficiency, and client satisfaction. Maintain compliance documentation, schedules, and records to support ISO standards and audit readiness. Provide general project support, ensuring accurate documentation and smooth coordination across all stages of delivery. Additional Requirements: Skills, Knowledge & Experience Commercial administration and financial data accuracy EVision and Microsoft Office proficiency Purchase orders, quotes, invoicing documentation, and reporting support Strong communication with clients, suppliers, and internal teams Organised, detail?focused record?keeping and compliance management Problem?solving and proactive issue resolution Office management and workflow organisation What We Offer £26,500 - £28,000, 25 days hol + BH, pension, Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
The role: Estates Technical Manager Location: National Salary: £60,000 - £67,000 Sector: Facilities Management - Engineering Bias I am delighted to be working with this client again as their FM, Property and Estates team continues to grow in line with company strategy. Working across a large estate which provides accommodation for students, The Technical Manager will join the team who are responsible for ensuring all buildings have long term Asset and Lifecycle programmes in place, ensuring compliance and collaborating with the Operations teams in each city. About the role: The Technical Manager will provide strategic direction for the business in regards to rectification of non-reactive, technical planned project works, strategic alignment of PPM services and the ownership of large scale latent defects across the portfolio. The role will also include ownership and project management of key capital projects, along with refurbishment and repair schemes, providing leadership and direction in the delivery of total FM. Ideally candidates will demonstrate a heavy bias towards either electrical or mechanical engineering. Key Responsibilities Provide technical expertise and leadership for the defect and project management of major projects across the estate. Engage and support in the delivery/development of the Estates and Facilities strategic business plan. Provide leadership and direction for the city team on all aspects M&E services. Onsite project lead, managing third parties to fully complete all latent defects that are within scope. Ensure all documentation & warrantees are clearly submitted on project completion. Provide technical support when required on the mobilisation process of new builds / acquisitions / refurbishments and the subsequent snagging process Engage with development, acquisition teams with regards to future mobilisation, ensuring key compliance items are identified in advance of handover to include associated good practice and regulatory regimes. Responsible for review of handover documentation, certification, asset collection to agreed and developed formats, providing support toward the future implementation/mobilisations and planned and reactive maintenance strategy. Be the onsite conduit between defect contractors, Estates and Facilities and City operational teams Monthly reporting to line manager on current status of projects across the estate. Key Requirements A minimum of 5-7 years' experience in a similar property role Strong Leadership skills BS degree in M&E Building Services or equivalent. Attainment of recognised qualification relevant to the role or demonstrable qualification by experience Expert knowledge of building construction, excellent understanding of mechanical and electrical installations. Excellent, up to date knowledge of building codes and regulations Strong communication, interpersonal and influencing skills Experience of managing projects within budget, quality and time. Ability to work in a cross functional environment. Detailed knowledge of Health and Safety. Full clean driving license This is a great time to join a growing company and be part of a team with excellent leadership. It also offers excellent career progression. To be considered, please send your CV to You must be able to live and work in the UK without restriction. To view all our vacancies, go to JBRP1_UKTJ
Mar 06, 2026
Full time
The role: Estates Technical Manager Location: National Salary: £60,000 - £67,000 Sector: Facilities Management - Engineering Bias I am delighted to be working with this client again as their FM, Property and Estates team continues to grow in line with company strategy. Working across a large estate which provides accommodation for students, The Technical Manager will join the team who are responsible for ensuring all buildings have long term Asset and Lifecycle programmes in place, ensuring compliance and collaborating with the Operations teams in each city. About the role: The Technical Manager will provide strategic direction for the business in regards to rectification of non-reactive, technical planned project works, strategic alignment of PPM services and the ownership of large scale latent defects across the portfolio. The role will also include ownership and project management of key capital projects, along with refurbishment and repair schemes, providing leadership and direction in the delivery of total FM. Ideally candidates will demonstrate a heavy bias towards either electrical or mechanical engineering. Key Responsibilities Provide technical expertise and leadership for the defect and project management of major projects across the estate. Engage and support in the delivery/development of the Estates and Facilities strategic business plan. Provide leadership and direction for the city team on all aspects M&E services. Onsite project lead, managing third parties to fully complete all latent defects that are within scope. Ensure all documentation & warrantees are clearly submitted on project completion. Provide technical support when required on the mobilisation process of new builds / acquisitions / refurbishments and the subsequent snagging process Engage with development, acquisition teams with regards to future mobilisation, ensuring key compliance items are identified in advance of handover to include associated good practice and regulatory regimes. Responsible for review of handover documentation, certification, asset collection to agreed and developed formats, providing support toward the future implementation/mobilisations and planned and reactive maintenance strategy. Be the onsite conduit between defect contractors, Estates and Facilities and City operational teams Monthly reporting to line manager on current status of projects across the estate. Key Requirements A minimum of 5-7 years' experience in a similar property role Strong Leadership skills BS degree in M&E Building Services or equivalent. Attainment of recognised qualification relevant to the role or demonstrable qualification by experience Expert knowledge of building construction, excellent understanding of mechanical and electrical installations. Excellent, up to date knowledge of building codes and regulations Strong communication, interpersonal and influencing skills Experience of managing projects within budget, quality and time. Ability to work in a cross functional environment. Detailed knowledge of Health and Safety. Full clean driving license This is a great time to join a growing company and be part of a team with excellent leadership. It also offers excellent career progression. To be considered, please send your CV to You must be able to live and work in the UK without restriction. To view all our vacancies, go to JBRP1_UKTJ
Hartrigg Oaks, New Earswick - with frequent travel to all care services locations 14 Month Fixed Term Contract (Maternity Cover), Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a dedicated and experienced professional to oversee and enhance the quality and compliance of our care services. The successful candidate will coordinate the annual audit and quality assurance schedule in collaboration with service managers and senior leadership, undertaking pre-audit research, data analysis and audit preparation to identify areas for improvement. You will carry out audits in line with regulatory, contractual, and organisational standards, recording and reporting findings, producing action plans, and monitoring their completion. A key aspect of the role is identifying training needs through audit outcomes and liaising with the Learning and Development team to implement solutions. You will escalate non-compliance risks and safeguarding concerns promptly, support managers during regulatory inspections and visits, and contribute to service improvement initiatives. The role includes developing systems to monitor performance, promoting best practice across services, creating and delivering workshops, and providing expert advice to managers on quality assurance processes. You will also ensure accurate and compliant record-keeping, including file audits and reporting to senior leadership, committees and boards, while maintaining compliance with company policies and procedures. The role requires promoting strong partnership working across our care services and being flexible to work across locations as needed. Additionally, you will oversee the safe administration of medication, advise on staff training, and conduct thematic reviews of incidents. About you Our ideal candidate will hold an NVQ or QCF Level 3 in Health and Social Care (or equivalent) and possess a strong understanding of key legislation, including the Care Act 2014, CQC standards and regulations, and health and safety requirements within care settings. You will have proven experience in auditing, investigations, and improvement methods, along with practical knowledge of quality assurance systems and the CQC Single Assessment framework. You will have experience working in customer-focused roles, supporting services to maintain compliance and achieve high-quality standards, while demonstrating the ability to work independently and meet deadlines. Excellent communication and interpersonal skills are essential, with the ability to convey complex information clearly and ensure understanding. Strong analytical skills are required to interpret data, draw conclusions, and produce reports. The role also demands the ability to travel regularly to all care service locations and experience operating in sensitive and confidential environments with input from diverse stakeholders. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 1st April 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. Were at our best when were continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Due to the duties of this role, there is a requirement to be on site and to travel between sites. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme. JBRP1_UKTJ
Mar 06, 2026
Full time
Hartrigg Oaks, New Earswick - with frequent travel to all care services locations 14 Month Fixed Term Contract (Maternity Cover), Full Time (35 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a dedicated and experienced professional to oversee and enhance the quality and compliance of our care services. The successful candidate will coordinate the annual audit and quality assurance schedule in collaboration with service managers and senior leadership, undertaking pre-audit research, data analysis and audit preparation to identify areas for improvement. You will carry out audits in line with regulatory, contractual, and organisational standards, recording and reporting findings, producing action plans, and monitoring their completion. A key aspect of the role is identifying training needs through audit outcomes and liaising with the Learning and Development team to implement solutions. You will escalate non-compliance risks and safeguarding concerns promptly, support managers during regulatory inspections and visits, and contribute to service improvement initiatives. The role includes developing systems to monitor performance, promoting best practice across services, creating and delivering workshops, and providing expert advice to managers on quality assurance processes. You will also ensure accurate and compliant record-keeping, including file audits and reporting to senior leadership, committees and boards, while maintaining compliance with company policies and procedures. The role requires promoting strong partnership working across our care services and being flexible to work across locations as needed. Additionally, you will oversee the safe administration of medication, advise on staff training, and conduct thematic reviews of incidents. About you Our ideal candidate will hold an NVQ or QCF Level 3 in Health and Social Care (or equivalent) and possess a strong understanding of key legislation, including the Care Act 2014, CQC standards and regulations, and health and safety requirements within care settings. You will have proven experience in auditing, investigations, and improvement methods, along with practical knowledge of quality assurance systems and the CQC Single Assessment framework. You will have experience working in customer-focused roles, supporting services to maintain compliance and achieve high-quality standards, while demonstrating the ability to work independently and meet deadlines. Excellent communication and interpersonal skills are essential, with the ability to convey complex information clearly and ensure understanding. Strong analytical skills are required to interpret data, draw conclusions, and produce reports. The role also demands the ability to travel regularly to all care service locations and experience operating in sensitive and confidential environments with input from diverse stakeholders. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 1st April 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. Were at our best when were continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Due to the duties of this role, there is a requirement to be on site and to travel between sites. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme. JBRP1_UKTJ
The Cinnamon Care Collection
Kinver, West Midlands
Maintenance Manager £37,500 per annum dependent on experiencee plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One of the UK s Best Companies to Work For Parkfield Grange is a luxurious 80 bedded residential and dementia care home situated in Stourbridge. Reporting to the General Manager this role involves working within a team which is committed to providing professional, respectful and quality care within a safe and homely environment. You will need to have good communication skills both written and verbal. Basic computer literacy would be advantageous. This is a hands-on role and appropriate experience and relevant qualifications in minor electrical, plumbing, joinery work understanding of central heating systems is desirable. Your main responsibilities will be to ensure high standards of maintenance throughout the home and grounds. You will organise and undertake general maintenance which may include; basic plumbing, tiling, painting and decorating, groundwork, general building work, replace light bulbs, cleaning gutters etc. You will be part of the out-of-hours cover providing both phone advice and attending the home in person as required. In addition to performing routine duties you will need to have the ability to think outside the box and react to emergency and un-planned situations. Knowledge of Health and Safety regulations are essential and experience in a similar setting would be advantageous. Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards Main Responsibilities: Ensure high standards of maintenance throughout the home and grounds. 2. Organise and undertake general maintenance which may include; basic pluming, tiling, painting and decorating, groundwork, general building work, replace light bulbs, cleaning gutters. (this list id not exhaustive) 3. Carry out PAT Testing (Portable Appliance Testing) of all electrical items in accordance with legislative guidelines. 4. Test and record water temperatures and temperature control systems on showers and similar items. 5. Ensure compliance with all relevant safety regulations and working practices 6. Implement fire prevention checks and regular checks of plant and document checks 7. Report any accidents immediately to the Manager on duty and complete appropriate documentation immediately. 8. To provide out of hours cover with both phone advise and attending the home in person as required. 9. It is your responsibility to read all Company Policies and Procedures, keep yourself up to date with Company regulations and adhere to them. Key Attributes: Previous experience of carrying out maintenance • Knowledge of Health and Safety regulations • Full and clean driving license • Problem Solver • Understanding of COSHH • PAT Testing • Reasonable access outside working hours
Mar 06, 2026
Full time
Maintenance Manager £37,500 per annum dependent on experiencee plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One of the UK s Best Companies to Work For Parkfield Grange is a luxurious 80 bedded residential and dementia care home situated in Stourbridge. Reporting to the General Manager this role involves working within a team which is committed to providing professional, respectful and quality care within a safe and homely environment. You will need to have good communication skills both written and verbal. Basic computer literacy would be advantageous. This is a hands-on role and appropriate experience and relevant qualifications in minor electrical, plumbing, joinery work understanding of central heating systems is desirable. Your main responsibilities will be to ensure high standards of maintenance throughout the home and grounds. You will organise and undertake general maintenance which may include; basic plumbing, tiling, painting and decorating, groundwork, general building work, replace light bulbs, cleaning gutters etc. You will be part of the out-of-hours cover providing both phone advice and attending the home in person as required. In addition to performing routine duties you will need to have the ability to think outside the box and react to emergency and un-planned situations. Knowledge of Health and Safety regulations are essential and experience in a similar setting would be advantageous. Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards Main Responsibilities: Ensure high standards of maintenance throughout the home and grounds. 2. Organise and undertake general maintenance which may include; basic pluming, tiling, painting and decorating, groundwork, general building work, replace light bulbs, cleaning gutters. (this list id not exhaustive) 3. Carry out PAT Testing (Portable Appliance Testing) of all electrical items in accordance with legislative guidelines. 4. Test and record water temperatures and temperature control systems on showers and similar items. 5. Ensure compliance with all relevant safety regulations and working practices 6. Implement fire prevention checks and regular checks of plant and document checks 7. Report any accidents immediately to the Manager on duty and complete appropriate documentation immediately. 8. To provide out of hours cover with both phone advise and attending the home in person as required. 9. It is your responsibility to read all Company Policies and Procedures, keep yourself up to date with Company regulations and adhere to them. Key Attributes: Previous experience of carrying out maintenance • Knowledge of Health and Safety regulations • Full and clean driving license • Problem Solver • Understanding of COSHH • PAT Testing • Reasonable access outside working hours
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry Overview You'll be a Manager in our growing Industrial Products, Technology & Services team. Examples of our recent work include Strategy & CDD projects in renewable energy, health & safety in the built environment, upgrading the UK's residential building stock and automotive design. You will play a key role in Project Delivery, Business Development, Thought Leadership and Practice Development, working with a dedicated team of sector-focused professionals, alongside a Partner and a Director who are alumni of EY Parthenon and Bain&Co, respectively. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Demonstrable experience in running Commercial Due Diligence projects / streams in numerous deals, as well as growth strategy projects (preferably in a similar firm / environment) A track record covering B2B / industrials / manufacturing/services sectors (without necessarily specialising in them) Experience in delivering and managing teams to deliver superior results, ability to find innovative solutions to complex issues Ability to develop and inspire the junior team, as well as building a base of IP and credentials Risk and compliance: awareness / working knowledge of quality, ethics and independence You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 06, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry Overview You'll be a Manager in our growing Industrial Products, Technology & Services team. Examples of our recent work include Strategy & CDD projects in renewable energy, health & safety in the built environment, upgrading the UK's residential building stock and automotive design. You will play a key role in Project Delivery, Business Development, Thought Leadership and Practice Development, working with a dedicated team of sector-focused professionals, alongside a Partner and a Director who are alumni of EY Parthenon and Bain&Co, respectively. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Demonstrable experience in running Commercial Due Diligence projects / streams in numerous deals, as well as growth strategy projects (preferably in a similar firm / environment) A track record covering B2B / industrials / manufacturing/services sectors (without necessarily specialising in them) Experience in delivering and managing teams to deliver superior results, ability to find innovative solutions to complex issues Ability to develop and inspire the junior team, as well as building a base of IP and credentials Risk and compliance: awareness / working knowledge of quality, ethics and independence You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Senior Commercial Manager Location: North East RegionContract Type: Full-time, PermanentSalary: Competitive + Car/Car Allowance + Flexible Benefits Freedom's North East Business Unit has an exciting opportunity for a Senior Commercial Manager to lead commercial operations across a portfolio of civil and electrical framework projects, delivering more than £50m of annual turnover. Working with major DNO clients, the Business Unit delivers multiple concurrent programmes of high-volume, low-value works where framework experience, commercial governance and strong leadership are essential.This role forms part of both the Regional Senior Leadership Team and the Divisional Commercial Leadership Team. Some of the key deliverables in this role will include: Provide commercial leadership, ensuring compliance with Freedom's health and safety and governance standards. Manage commercial performance across multiple frameworks, ensuring objectives are met at team, regional and divisional levels. Oversee commercial rigour across all contracts, including cost management and compliance with Group operating procedures. Lead commercial contract reviews, including T&Cs evaluation, risk assessment and mitigation strategies for bids. Ensure all supply chain contracts are appropriate, compliant and commercially robust. Produce cash flow forecasts, monthly forecasting and CVRs in line with business tempo. Measure completed works, manage compensation events and support monthly project reviews. Attend client progress meetings and prepare commercial reports for the Regional Director. Manage applications, invoicing, debt recovery and post-audit activities. Lead, coach and develop commercial staff across the Business Unit. Work closely with operational teams to meet monthly financial targets and support continuous improvement. What We're Looking For: Essential: Significant experience in a senior commercial or quantity surveying role. Experience in civil and high-voltage electrical projects. Strong framework management experience (high-volume/low-value). Comprehensive understanding of NEC contracts and commercial governance. Strong financial acumen, including forecasting, CVRs and cost control. Desirable: MRICS or similar professional commercial qualification. Relevant degree or equivalent (e.g., Quantity Surveying, Commercial Management). Experience in DNO or electricity industry organisations. CDM awareness. Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 06, 2026
Full time
Senior Commercial Manager Location: North East RegionContract Type: Full-time, PermanentSalary: Competitive + Car/Car Allowance + Flexible Benefits Freedom's North East Business Unit has an exciting opportunity for a Senior Commercial Manager to lead commercial operations across a portfolio of civil and electrical framework projects, delivering more than £50m of annual turnover. Working with major DNO clients, the Business Unit delivers multiple concurrent programmes of high-volume, low-value works where framework experience, commercial governance and strong leadership are essential.This role forms part of both the Regional Senior Leadership Team and the Divisional Commercial Leadership Team. Some of the key deliverables in this role will include: Provide commercial leadership, ensuring compliance with Freedom's health and safety and governance standards. Manage commercial performance across multiple frameworks, ensuring objectives are met at team, regional and divisional levels. Oversee commercial rigour across all contracts, including cost management and compliance with Group operating procedures. Lead commercial contract reviews, including T&Cs evaluation, risk assessment and mitigation strategies for bids. Ensure all supply chain contracts are appropriate, compliant and commercially robust. Produce cash flow forecasts, monthly forecasting and CVRs in line with business tempo. Measure completed works, manage compensation events and support monthly project reviews. Attend client progress meetings and prepare commercial reports for the Regional Director. Manage applications, invoicing, debt recovery and post-audit activities. Lead, coach and develop commercial staff across the Business Unit. Work closely with operational teams to meet monthly financial targets and support continuous improvement. What We're Looking For: Essential: Significant experience in a senior commercial or quantity surveying role. Experience in civil and high-voltage electrical projects. Strong framework management experience (high-volume/low-value). Comprehensive understanding of NEC contracts and commercial governance. Strong financial acumen, including forecasting, CVRs and cost control. Desirable: MRICS or similar professional commercial qualification. Relevant degree or equivalent (e.g., Quantity Surveying, Commercial Management). Experience in DNO or electricity industry organisations. CDM awareness. Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role As our Senior Operations Manager UK, you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK. Your primary focus is to ensure that every UK station is functional, reliable, safe, clean and welcoming, and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance, local partners management and in general making sure that our customers have a great experience at our stations. You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance, station appearance and amenities, reactive interventions, spare parts logistics and continuous improvement of our operations and processes. Your responsibilities Team leadership: Lead and grow the UK field team Supervising, coaching and developing a team of 4 Field Engineers and a Station Manager, ensuring they work safely, efficiently and as one strong team. Managing team capacity, prioritising work and dispatching jobs in the most efficient way across the UK network. Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements, and providing a safe and caring work environment for colleagues on the road and on site. Operational excellence: Ensure high uptime and great station experience Being accountable for all day to day operations of Fastned stations in the UK, from chargers and systems to the overall look & feel of our sites. Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift, high quality reactive repairs. Responsible for managing a network of partners in charge of our stations Supporting improvements to our customer experience and your team in the field by regularly visiting stations, performing site inspections and quality audits with a strong focus on safety and customer experience. Overseeing the handover of new stations in the UK from Construction to Field Operations, ensuring they meet our operational, safety and quality standards from day one. Managing spare parts flows together with our Supply Chain team to optimise local stock levels, minimise downtime and ensure that engineers always have the right parts at the right time. Supporting and coordinating larger infrastructure works at your stations (upgrades, refurbishments, major repairs) together with the central Field Projects team. Continuously improving how we work: taking local initiatives, standardising best practices, simplifying processes and using data and insights to make better decisions. Customer, stakeholder and partner management Deliver a best in class customer experience by ensuring stations are always, safe and easy to use, with strong attention to detail across lighting, signage, landscaping, cleanliness and amenities. Collaborate closely with Network Operations and Customer Operations teams to monitor performance, respond to incidents and ensure a smooth, end to end customer journey across the network. Act as the voice of UK Operations within the leadership team and central organisations, representing operational priorities and insights. Initiate, develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors, cleaning, landscaping and civil works). Provide operational input into new station designs, upgrades and local initiatives to ensure operational excellence is embedded from the outset. In this role you will report to our Director of Operations, based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members, as well as some travel to our Amsterdam headquarters. Who are we looking for? You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience, and you are excited to scale and professionalise Fastned's UK operations. You think in terms of network performance, customer experience and long term capabilities, while also being comfortable jumping into the details when needed to remove blockers for your team. In addition, you meet most of the following criteria: Bachelor's or Master's degree in Engineering, Operations Management, Industrial Management, Business or a related field. You have 8+ years of relevant experience in operations roles You have proven experience scaling or professionalising operations in a growing market (e.g. building teams, introducing new ways of working, improving performance and customer experience). You are a strong people leader: you coach and develop your team, you communicate clearly, you lead by example in the field, and you create a safe, high performance culture. You combine a strategic mindset (able to set a vision for UK operations, define priorities and align stakeholders) with hands on Senior operational experience (comfortable going on site, understanding technical issues and making pragmatic trade offs). You remain calm and organised under pressure, can manage multiple priorities at once, and keep a positive, can do attitude. You are a strong communicator and stakeholder manager, able to connect local UK needs with central teams and influence decisions where needed. You are fluent in English; any additional European language is a plus. Join us in building a better future Together with over 400 colleagues we have the ambition to build Europe's best fast charging network. We currently operate in nine countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium, France, Denmark, Spain and Italy) and are growing quickly. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work life balance, offer you real work flexibility, and have family friendly policies in place. We have an inclusive work environment and love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities. 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned's mission or to support a cause that is important to you. We will provide you with a company EV with all charging expenses covered. A paid pension plan, fully covered by Fastned! Full health and dental cover via Bupa. Daily commuting costs to the office are reimbursed. Daily vegetarian lunches, snacks, and drinks provided at our office location. Weekly CrossFit classes with a trained professional. Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1 on 1 coaching with psychologists, group sessions, and a variety of digital self care tools. Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition. Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree. Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals. In addition to fun events year round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees. Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Curious and Interested? We would love to have a conversation with you! Apply now, send us your CV and explain in your cover letter why you're excited about joining our mission for freedom in sustainable transportation. We are looking forward to your application! Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
Mar 06, 2026
Full time
Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role As our Senior Operations Manager UK, you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK. Your primary focus is to ensure that every UK station is functional, reliable, safe, clean and welcoming, and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance, local partners management and in general making sure that our customers have a great experience at our stations. You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance, station appearance and amenities, reactive interventions, spare parts logistics and continuous improvement of our operations and processes. Your responsibilities Team leadership: Lead and grow the UK field team Supervising, coaching and developing a team of 4 Field Engineers and a Station Manager, ensuring they work safely, efficiently and as one strong team. Managing team capacity, prioritising work and dispatching jobs in the most efficient way across the UK network. Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements, and providing a safe and caring work environment for colleagues on the road and on site. Operational excellence: Ensure high uptime and great station experience Being accountable for all day to day operations of Fastned stations in the UK, from chargers and systems to the overall look & feel of our sites. Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift, high quality reactive repairs. Responsible for managing a network of partners in charge of our stations Supporting improvements to our customer experience and your team in the field by regularly visiting stations, performing site inspections and quality audits with a strong focus on safety and customer experience. Overseeing the handover of new stations in the UK from Construction to Field Operations, ensuring they meet our operational, safety and quality standards from day one. Managing spare parts flows together with our Supply Chain team to optimise local stock levels, minimise downtime and ensure that engineers always have the right parts at the right time. Supporting and coordinating larger infrastructure works at your stations (upgrades, refurbishments, major repairs) together with the central Field Projects team. Continuously improving how we work: taking local initiatives, standardising best practices, simplifying processes and using data and insights to make better decisions. Customer, stakeholder and partner management Deliver a best in class customer experience by ensuring stations are always, safe and easy to use, with strong attention to detail across lighting, signage, landscaping, cleanliness and amenities. Collaborate closely with Network Operations and Customer Operations teams to monitor performance, respond to incidents and ensure a smooth, end to end customer journey across the network. Act as the voice of UK Operations within the leadership team and central organisations, representing operational priorities and insights. Initiate, develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors, cleaning, landscaping and civil works). Provide operational input into new station designs, upgrades and local initiatives to ensure operational excellence is embedded from the outset. In this role you will report to our Director of Operations, based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members, as well as some travel to our Amsterdam headquarters. Who are we looking for? You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience, and you are excited to scale and professionalise Fastned's UK operations. You think in terms of network performance, customer experience and long term capabilities, while also being comfortable jumping into the details when needed to remove blockers for your team. In addition, you meet most of the following criteria: Bachelor's or Master's degree in Engineering, Operations Management, Industrial Management, Business or a related field. You have 8+ years of relevant experience in operations roles You have proven experience scaling or professionalising operations in a growing market (e.g. building teams, introducing new ways of working, improving performance and customer experience). You are a strong people leader: you coach and develop your team, you communicate clearly, you lead by example in the field, and you create a safe, high performance culture. You combine a strategic mindset (able to set a vision for UK operations, define priorities and align stakeholders) with hands on Senior operational experience (comfortable going on site, understanding technical issues and making pragmatic trade offs). You remain calm and organised under pressure, can manage multiple priorities at once, and keep a positive, can do attitude. You are a strong communicator and stakeholder manager, able to connect local UK needs with central teams and influence decisions where needed. You are fluent in English; any additional European language is a plus. Join us in building a better future Together with over 400 colleagues we have the ambition to build Europe's best fast charging network. We currently operate in nine countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium, France, Denmark, Spain and Italy) and are growing quickly. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work life balance, offer you real work flexibility, and have family friendly policies in place. We have an inclusive work environment and love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities. 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned's mission or to support a cause that is important to you. We will provide you with a company EV with all charging expenses covered. A paid pension plan, fully covered by Fastned! Full health and dental cover via Bupa. Daily commuting costs to the office are reimbursed. Daily vegetarian lunches, snacks, and drinks provided at our office location. Weekly CrossFit classes with a trained professional. Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1 on 1 coaching with psychologists, group sessions, and a variety of digital self care tools. Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition. Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree. Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals. In addition to fun events year round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees. Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Curious and Interested? We would love to have a conversation with you! Apply now, send us your CV and explain in your cover letter why you're excited about joining our mission for freedom in sustainable transportation. We are looking forward to your application! Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
Southerness Holiday Park, Southerness, Dumfries and Galloway, United Kingdom Job Description Posted Tuesday 23 December 2025 at 01:00 Get ready for an exciting journey into the heart of holiday park life! You'll dive into every aspect of running a holiday park, learning the ropes and building the skills to become the next General Manager. This is your chance to shine and pave the way toward managing your very own holiday park someday. At a strategic level, you'll team up with Regional Directors and General Managers to hit EBITDA targets while championing their mission to craft unforgettable guest experiences. As a Designate General Manager, you'll play a vital role in keeping our holiday parks running smoothly across the nation. This means being flexible and ready to relocate to different parks as needed, ensuring you're always where the action is and making a big impact wherever you go! So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to development, we've got your back when it comes to training! You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing Champion our company values to create a positive, high-performing culture and engaged teams. Ensure full compliance with legal, health, safety, and GDPR regulations. Oversee all financial aspects of the park, including budgets, sales, profit margins, and expenses, to meet annual financial targets. Hold weekly Head of Department meetings, weekly 1:1 meetings, and monthly Health & Safety meetings to ensure your teams are working collaboratively within your business strategy and within compliance standards. Collaborate with each Head of Department to craft and execute a tailored business plan for their area. This plan will include clear performance targets, control measures, and reporting systems, all designed to drive success and deliver outstanding results. Partner closely with the central People Team to recruit, onboard, and welcome new talent. You'll also lead the charge in training and developing team members at all levels, helping them grow and thrive. Lead Park winterisation plans, capital projects, and proactively identify any weaknesses or security risks within company systems. Working closely with HODs, you will develop and deliver park winterisation plans and capital expenditure projects. Some of the skills we're looking for: Passionate about fostering a positive, engaged, and growth-focused workplace culture. Skilled at influencing, negotiating, and building strong relationships. Strong commercial mindset, focused on driving business performance and financial success. Tech savvy with the ability to adapt to and master new systems quickly. Highly organised, with the ability to juggle multiple priorities and deliver results in fast paced environments. Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes. Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're people people, Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Holly at
Mar 06, 2026
Full time
Southerness Holiday Park, Southerness, Dumfries and Galloway, United Kingdom Job Description Posted Tuesday 23 December 2025 at 01:00 Get ready for an exciting journey into the heart of holiday park life! You'll dive into every aspect of running a holiday park, learning the ropes and building the skills to become the next General Manager. This is your chance to shine and pave the way toward managing your very own holiday park someday. At a strategic level, you'll team up with Regional Directors and General Managers to hit EBITDA targets while championing their mission to craft unforgettable guest experiences. As a Designate General Manager, you'll play a vital role in keeping our holiday parks running smoothly across the nation. This means being flexible and ready to relocate to different parks as needed, ensuring you're always where the action is and making a big impact wherever you go! So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to development, we've got your back when it comes to training! You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing Champion our company values to create a positive, high-performing culture and engaged teams. Ensure full compliance with legal, health, safety, and GDPR regulations. Oversee all financial aspects of the park, including budgets, sales, profit margins, and expenses, to meet annual financial targets. Hold weekly Head of Department meetings, weekly 1:1 meetings, and monthly Health & Safety meetings to ensure your teams are working collaboratively within your business strategy and within compliance standards. Collaborate with each Head of Department to craft and execute a tailored business plan for their area. This plan will include clear performance targets, control measures, and reporting systems, all designed to drive success and deliver outstanding results. Partner closely with the central People Team to recruit, onboard, and welcome new talent. You'll also lead the charge in training and developing team members at all levels, helping them grow and thrive. Lead Park winterisation plans, capital projects, and proactively identify any weaknesses or security risks within company systems. Working closely with HODs, you will develop and deliver park winterisation plans and capital expenditure projects. Some of the skills we're looking for: Passionate about fostering a positive, engaged, and growth-focused workplace culture. Skilled at influencing, negotiating, and building strong relationships. Strong commercial mindset, focused on driving business performance and financial success. Tech savvy with the ability to adapt to and master new systems quickly. Highly organised, with the ability to juggle multiple priorities and deliver results in fast paced environments. Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes. Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're people people, Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Holly at
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Rota - Permanent Role SALARY: £28,740 basic, plus 10% Zone Allowance, totalling £31,614 plus bonus Pro Rata BONUS/OTE: Realistic total earning potential of up to £36,414 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary 10% Zone allowance An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Mar 06, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Rota - Permanent Role SALARY: £28,740 basic, plus 10% Zone Allowance, totalling £31,614 plus bonus Pro Rata BONUS/OTE: Realistic total earning potential of up to £36,414 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary 10% Zone allowance An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Overview Are you a proactive and commercially aware Operations Manager? Do you have a proven track record of successfully managing both onsite & remote teams? Who are we? Bauer Media Outdoor is one of the leading Out of Home media owners, committed to Creating the Future of Media, Out of Home, with more than 40,000 advertising sites in our portfolio. Our talented team of over 650 people work in 14 locations across the country, creating and delivering some of the most memorable advertising campaigns in the UK. Our Depot teams cover the posting, cleaning, and maintenance of advertising units across their respective areas, as well as some Construction activities. We are looking for a strong Operations Manager to lead our Dartford Depot and be able to commit to a fixed term contract of 12 months. You should have a proven track record of managing a multi-skilled workforce, preferably including field based employees, and is a fair and motivational leader who'll work hard to foster a positive and proactive team culture that feels authentic. To take on this exciting opportunity we offer a highly competitive salary of up to £51,000 per annum, flexible working hours around the commitments of the role and a whole host of company benefits What you'll be doing As the Operations Manager you'll have overall responsibility for the day to day running of the depot, this includes leading the teams and coordinating all operational activities across the regions. Your role is to set and maintain the company's standards, to be forward thinking and look at opportunities for improvement both within our branches and across the wider Delivery Department. Day to day responsibilities Ensuring that all operational work within the branches is issued and completed on time and to the strict service level agreements as outlined in our various contractual agreements. Building, maintaining and strengthening client relationships with internal and external stakeholders. Monitoring all operations activities to ensure productivity targets are achieved with a proactive approach to compliance and efficiency, including Construction activities. Conducting regular audits to ensure that the objectives of quality and consistency of work completed is achieved. Leading a culture of safety across the team ensuring that steps are proactively taken to ensure compliance with the company's Health and Safety policies and procedures. Managing operating costs and expenditure as part of the Branch budget, working with the Head of Delivery. Managing recruitment of new team members and supporting the Team Leaders with induction and training. Leading the team, including target setting, regular one-to-ones, performance and development reviews and general management of individual team members. Motivating and ensuring the team remain client focused and flexible in accommodating new client and product needs. Who are you? You will have proven experience managing a multi-skilled workforce, an ability to get the best out of your teams. You'll be a fair and motivational leader, who'll work hard to foster a positive and proactive team culture that feels authentic and have a genuine interest in the development of your team. You'll also have: Excellent verbal and written communications skills High level of computer literacy Empowering and supportive characteristics Budget management experience High level of numeracy Project management and operational planning experience An organised and efficient approach What's in it for you? We offer a great team to be a part of, a home for your individuality, as well as a place to bring fresh ideas and to grow and develop. We have a fun and informal culture while also being a future-facing business that wants to make a difference. So, Bring you. Shape us! A Salary of £51,000 per annum Company car / Car allowance Annual performance related bonus Flexible working 33 paid holidays inc. bank holidays Company Pension Scheme paid up to 8% Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to work scheme Travel/season ticket loans and a whole host of discounts across 100's of retailers Social events Sound like the job for you? Why not apply today? At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home If you require this job advert in a different format or need any adjustments to support your application let us know
Mar 06, 2026
Full time
Overview Are you a proactive and commercially aware Operations Manager? Do you have a proven track record of successfully managing both onsite & remote teams? Who are we? Bauer Media Outdoor is one of the leading Out of Home media owners, committed to Creating the Future of Media, Out of Home, with more than 40,000 advertising sites in our portfolio. Our talented team of over 650 people work in 14 locations across the country, creating and delivering some of the most memorable advertising campaigns in the UK. Our Depot teams cover the posting, cleaning, and maintenance of advertising units across their respective areas, as well as some Construction activities. We are looking for a strong Operations Manager to lead our Dartford Depot and be able to commit to a fixed term contract of 12 months. You should have a proven track record of managing a multi-skilled workforce, preferably including field based employees, and is a fair and motivational leader who'll work hard to foster a positive and proactive team culture that feels authentic. To take on this exciting opportunity we offer a highly competitive salary of up to £51,000 per annum, flexible working hours around the commitments of the role and a whole host of company benefits What you'll be doing As the Operations Manager you'll have overall responsibility for the day to day running of the depot, this includes leading the teams and coordinating all operational activities across the regions. Your role is to set and maintain the company's standards, to be forward thinking and look at opportunities for improvement both within our branches and across the wider Delivery Department. Day to day responsibilities Ensuring that all operational work within the branches is issued and completed on time and to the strict service level agreements as outlined in our various contractual agreements. Building, maintaining and strengthening client relationships with internal and external stakeholders. Monitoring all operations activities to ensure productivity targets are achieved with a proactive approach to compliance and efficiency, including Construction activities. Conducting regular audits to ensure that the objectives of quality and consistency of work completed is achieved. Leading a culture of safety across the team ensuring that steps are proactively taken to ensure compliance with the company's Health and Safety policies and procedures. Managing operating costs and expenditure as part of the Branch budget, working with the Head of Delivery. Managing recruitment of new team members and supporting the Team Leaders with induction and training. Leading the team, including target setting, regular one-to-ones, performance and development reviews and general management of individual team members. Motivating and ensuring the team remain client focused and flexible in accommodating new client and product needs. Who are you? You will have proven experience managing a multi-skilled workforce, an ability to get the best out of your teams. You'll be a fair and motivational leader, who'll work hard to foster a positive and proactive team culture that feels authentic and have a genuine interest in the development of your team. You'll also have: Excellent verbal and written communications skills High level of computer literacy Empowering and supportive characteristics Budget management experience High level of numeracy Project management and operational planning experience An organised and efficient approach What's in it for you? We offer a great team to be a part of, a home for your individuality, as well as a place to bring fresh ideas and to grow and develop. We have a fun and informal culture while also being a future-facing business that wants to make a difference. So, Bring you. Shape us! A Salary of £51,000 per annum Company car / Car allowance Annual performance related bonus Flexible working 33 paid holidays inc. bank holidays Company Pension Scheme paid up to 8% Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to work scheme Travel/season ticket loans and a whole host of discounts across 100's of retailers Social events Sound like the job for you? Why not apply today? At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home If you require this job advert in a different format or need any adjustments to support your application let us know
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £27,936 basic salary per year BONUS/OTE: Realistic total earning potential of up to £31,536 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Mar 06, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £27,936 basic salary per year BONUS/OTE: Realistic total earning potential of up to £31,536 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Are you a proactive Workplace or Facilities professional who thrives in complex environments? Do you enjoy creating great spaces and experiences for colleagues, members and visitors? If you re driven by purpose, sustainability and operational excellence, we d love to hear from you. The Institute of Physics (IOP) exists to help physics and the people behind it realise their potential for society and the planet. Our work is shaped by three priorities: Skills, Science and Society , as set out in our ambitious strategy. Why work at the IOP? We re a friendly, inclusive organisation where people are supported to thrive. We offer competitive pay, strong development opportunities and a generous benefits package, including: Excellent pension scheme Private medical, dental insurance and healthcare cash plan Eye care vouchers, flu vaccinations and EAP 25 days annual leave plus floating bank holidays Flexible working options About the role We re looking for a Workplace Manager for 12 months to oversee the end to end delivery of workplace and facilities operations across our London HQ and rented sites. This hands on role covers Hard FM, Soft FM, building compliance, meeting room operations, sustainability performance and overall employee experience. You ll ensure our spaces are safe, compliant, welcoming and productive supporting everything from hybrid working to high profile events. You ll manage a small team and contractor network, build strong internal relationships, and use data to drive continuous improvement. Key responsibilities include: Leading Hard FM, Soft FM and workplace services Managing suppliers and ensuring strong SLA/KPI performance Maintaining statutory compliance and audit ready documentation Overseeing meeting room and AV readiness Driving sustainability (energy, water, waste, carbon) Managing budgets and procurement Enhancing employee experience and workplace culture Owning business continuity planning Using BMS/CAFM data to optimise performance Potential projects include: refurbishments, lifecycle replacements and workplace improvements. Who you ll work with You ll collaborate with colleagues across the IOP, as well as members, visitors, contractors and suppliers. What you ll bring Essential Strong Hard FM and Soft FM experience in a complex building Knowledge of statutory compliance and health & safety Leadership experience across mixed skill teams and contractors Supplier and contract management expertise Ability to use BMS/CAFM data for decision making Excellent communication and stakeholder skills Customer focused approach and passion for great workplaces IWFM Level 4 5 (or equivalent) and IOSH/NEBOSH-level H&S competency Desirable Personal alcohol licence/DPS experience Authorised person disciplines First Aid and Fire Marshal/Warden We know great candidates don t always match every requirement. If you bring enthusiasm, curiosity and a willingness to learn, we d love to hear from you. How to apply Alongside your CV, please include a cover letter explaining how you meet the person specification. Working arrangements We operate a flexible, trust based working model. While some flexibility is possible, this role requires regular on site presence due to its operational nature. We also meet in person once a quarter at our King s Cross HQ. Why join us? Work in an award winning building designed for innovation and sustainability Be part of a collaborative, mission driven organisation with national and global impact Shape high quality workplaces that support science, learning and community Enjoy a culture that values inclusion, wellbeing and professional growth We re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we re always happy to help. Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
Mar 06, 2026
Full time
Are you a proactive Workplace or Facilities professional who thrives in complex environments? Do you enjoy creating great spaces and experiences for colleagues, members and visitors? If you re driven by purpose, sustainability and operational excellence, we d love to hear from you. The Institute of Physics (IOP) exists to help physics and the people behind it realise their potential for society and the planet. Our work is shaped by three priorities: Skills, Science and Society , as set out in our ambitious strategy. Why work at the IOP? We re a friendly, inclusive organisation where people are supported to thrive. We offer competitive pay, strong development opportunities and a generous benefits package, including: Excellent pension scheme Private medical, dental insurance and healthcare cash plan Eye care vouchers, flu vaccinations and EAP 25 days annual leave plus floating bank holidays Flexible working options About the role We re looking for a Workplace Manager for 12 months to oversee the end to end delivery of workplace and facilities operations across our London HQ and rented sites. This hands on role covers Hard FM, Soft FM, building compliance, meeting room operations, sustainability performance and overall employee experience. You ll ensure our spaces are safe, compliant, welcoming and productive supporting everything from hybrid working to high profile events. You ll manage a small team and contractor network, build strong internal relationships, and use data to drive continuous improvement. Key responsibilities include: Leading Hard FM, Soft FM and workplace services Managing suppliers and ensuring strong SLA/KPI performance Maintaining statutory compliance and audit ready documentation Overseeing meeting room and AV readiness Driving sustainability (energy, water, waste, carbon) Managing budgets and procurement Enhancing employee experience and workplace culture Owning business continuity planning Using BMS/CAFM data to optimise performance Potential projects include: refurbishments, lifecycle replacements and workplace improvements. Who you ll work with You ll collaborate with colleagues across the IOP, as well as members, visitors, contractors and suppliers. What you ll bring Essential Strong Hard FM and Soft FM experience in a complex building Knowledge of statutory compliance and health & safety Leadership experience across mixed skill teams and contractors Supplier and contract management expertise Ability to use BMS/CAFM data for decision making Excellent communication and stakeholder skills Customer focused approach and passion for great workplaces IWFM Level 4 5 (or equivalent) and IOSH/NEBOSH-level H&S competency Desirable Personal alcohol licence/DPS experience Authorised person disciplines First Aid and Fire Marshal/Warden We know great candidates don t always match every requirement. If you bring enthusiasm, curiosity and a willingness to learn, we d love to hear from you. How to apply Alongside your CV, please include a cover letter explaining how you meet the person specification. Working arrangements We operate a flexible, trust based working model. While some flexibility is possible, this role requires regular on site presence due to its operational nature. We also meet in person once a quarter at our King s Cross HQ. Why join us? Work in an award winning building designed for innovation and sustainability Be part of a collaborative, mission driven organisation with national and global impact Shape high quality workplaces that support science, learning and community Enjoy a culture that values inclusion, wellbeing and professional growth We re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we re always happy to help. Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
Senior Commercial Manager Location: North East RegionContract Type: Full-time, PermanentSalary: Competitive + Car/Car Allowance + Flexible Benefits Freedom's North East Business Unit has an exciting opportunity for a Senior Commercial Manager to lead commercial operations across a portfolio of civil and electrical framework projects, delivering more than £50m of annual turnover. Working with major DNO clients, the Business Unit delivers multiple concurrent programmes of high-volume, low-value works where framework experience, commercial governance and strong leadership are essential.This role forms part of both the Regional Senior Leadership Team and the Divisional Commercial Leadership Team. Some of the key deliverables in this role will include: Provide commercial leadership, ensuring compliance with Freedom's health and safety and governance standards. Manage commercial performance across multiple frameworks, ensuring objectives are met at team, regional and divisional levels. Oversee commercial rigour across all contracts, including cost management and compliance with Group operating procedures. Lead commercial contract reviews, including T&Cs evaluation, risk assessment and mitigation strategies for bids. Ensure all supply chain contracts are appropriate, compliant and commercially robust. Produce cash flow forecasts, monthly forecasting and CVRs in line with business tempo. Measure completed works, manage compensation events and support monthly project reviews. Attend client progress meetings and prepare commercial reports for the Regional Director. Manage applications, invoicing, debt recovery and post-audit activities. Lead, coach and develop commercial staff across the Business Unit. Work closely with operational teams to meet monthly financial targets and support continuous improvement. What We're Looking For: Essential: Significant experience in a senior commercial or quantity surveying role. Experience in civil and high-voltage electrical projects. Strong framework management experience (high-volume/low-value). Comprehensive understanding of NEC contracts and commercial governance. Strong financial acumen, including forecasting, CVRs and cost control. Desirable: MRICS or similar professional commercial qualification. Relevant degree or equivalent (e.g., Quantity Surveying, Commercial Management). Experience in DNO or electricity industry organisations. CDM awareness. Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 06, 2026
Full time
Senior Commercial Manager Location: North East RegionContract Type: Full-time, PermanentSalary: Competitive + Car/Car Allowance + Flexible Benefits Freedom's North East Business Unit has an exciting opportunity for a Senior Commercial Manager to lead commercial operations across a portfolio of civil and electrical framework projects, delivering more than £50m of annual turnover. Working with major DNO clients, the Business Unit delivers multiple concurrent programmes of high-volume, low-value works where framework experience, commercial governance and strong leadership are essential.This role forms part of both the Regional Senior Leadership Team and the Divisional Commercial Leadership Team. Some of the key deliverables in this role will include: Provide commercial leadership, ensuring compliance with Freedom's health and safety and governance standards. Manage commercial performance across multiple frameworks, ensuring objectives are met at team, regional and divisional levels. Oversee commercial rigour across all contracts, including cost management and compliance with Group operating procedures. Lead commercial contract reviews, including T&Cs evaluation, risk assessment and mitigation strategies for bids. Ensure all supply chain contracts are appropriate, compliant and commercially robust. Produce cash flow forecasts, monthly forecasting and CVRs in line with business tempo. Measure completed works, manage compensation events and support monthly project reviews. Attend client progress meetings and prepare commercial reports for the Regional Director. Manage applications, invoicing, debt recovery and post-audit activities. Lead, coach and develop commercial staff across the Business Unit. Work closely with operational teams to meet monthly financial targets and support continuous improvement. What We're Looking For: Essential: Significant experience in a senior commercial or quantity surveying role. Experience in civil and high-voltage electrical projects. Strong framework management experience (high-volume/low-value). Comprehensive understanding of NEC contracts and commercial governance. Strong financial acumen, including forecasting, CVRs and cost control. Desirable: MRICS or similar professional commercial qualification. Relevant degree or equivalent (e.g., Quantity Surveying, Commercial Management). Experience in DNO or electricity industry organisations. CDM awareness. Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
We areLegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks efficiently. Joining our team means becoming part of a dynamic, forward-thinking company dedicated to making a tangible difference in public health and safety. We value creativity, collaboration, and a passion for problem-solving. If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together. Position Overview: As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution. Key Responsibilities: Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier. Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients. Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities. Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution. Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention. Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management. Proactively explore Upsell/Cross-sell opportunities with our existing customers Proven experience in a similar role within software/SaaS. Strong understanding of customer journey dynamics and the ability to implement strategies for improvement. Demonstrated success in developing and implementing effective customer success programs Experience in determining and measuring KPIs for customer success teams. Proficient in setting up workflows and utilizing customer success automation tools. SaaS industry experience is a must. Excellent communication and interpersonal skills. Methodical mindset with a structured approach to problem-solving. Strong commercial knowledge with a proven ability to upsell and cross-sell products and services. Ability to thrive in a fast-paced and dynamic environment. Sounds good? Our recruitment process is simple: you and we all need to be sure that we're excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen. Are you as excited about that prospect as we are? Then apply, let's have a cup of coffee and talk about the future together.
Mar 06, 2026
Full time
We areLegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empowers businesses and institutions to monitor, analyze, and mitigate Legionella risks efficiently. Joining our team means becoming part of a dynamic, forward-thinking company dedicated to making a tangible difference in public health and safety. We value creativity, collaboration, and a passion for problem-solving. If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together. Position Overview: As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution. Key Responsibilities: Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier. Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients. Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities. Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution. Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention. Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management. Proactively explore Upsell/Cross-sell opportunities with our existing customers Proven experience in a similar role within software/SaaS. Strong understanding of customer journey dynamics and the ability to implement strategies for improvement. Demonstrated success in developing and implementing effective customer success programs Experience in determining and measuring KPIs for customer success teams. Proficient in setting up workflows and utilizing customer success automation tools. SaaS industry experience is a must. Excellent communication and interpersonal skills. Methodical mindset with a structured approach to problem-solving. Strong commercial knowledge with a proven ability to upsell and cross-sell products and services. Ability to thrive in a fast-paced and dynamic environment. Sounds good? Our recruitment process is simple: you and we all need to be sure that we're excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen. Are you as excited about that prospect as we are? Then apply, let's have a cup of coffee and talk about the future together.
