22 jobs found

Role: IT Support Engineer Salary: £35,000 to £40,000 + Bonus + Excellent Benefits Location: London (Office based) Working Hours: 8:30am to 4:30pm or 9:00am to 5:00pm An established insurance organisation is looking for an enthusiastic IT Support Engineer to join its internal IT team. This is an excellent opportunity for an IT Support Engineer looking to move beyond a traditional support role. Alongside supporting users and maintaining core infrastructure, the IT Support Engineer be heavily involved in a wide variety of infrastructure and cloud projects, giving you exposure to technologies and responsibilities that are often reserved for more senior engineers. The IT Support Engineer will work across Microsoft technologies, virtualisation and infrastructure, helping deliver projects including cloud migration, system upgrades and security enhancements while receiving ongoing training and funded certifications to support your career progression. Responsibilities - IT Support Engineer Deliver 1st, 2nd and 3rd line support across Microsoft infrastructure and business systems. Administer Microsoft 365, Active Directory and Microsoft Intune. Play a key role in infrastructure projects including system upgrades, cloud migration initiatives, platform improvements and technology refreshes. Configure and manage Microsoft Intune, including device enrolment, application deployment, Data Loss Prevention and security policies. Manage user accounts, permissions, access requests and Group Policies. Support Hyper V, VMware and virtualised environments. Perform patching, maintenance and infrastructure optimisation. Support networking, telephony and wider infrastructure technologies. Work closely with infrastructure, development and application teams on business improvement projects. Essential Skills - IT Support Engineer Commercial experience administering Microsoft 365 Strong Active Directory administration experience, including Group Policy management Experience supporting Microsoft Intune Working knowledge of Microsoft Entra ID Experience providing 2nd and 3rd line IT support Excellent troubleshooting and customer service skills Desirable Skills - IT Support Engineer VMware or Hyper V Microsoft 365 migration projects Intune device enrolment, application control and Data Loss Prevention 3CX or other VoIP platforms Linux Networking If you are interested in this role then please apply with a copy of your most up to date CV.

If you're an IT Support Engineer who enjoys solving problems across a varied technical environment and wants a role where no two days are quite the same, this could be a good opportunity to explore. This is a fully onsite IT Support Engineer position with a large, family-owned UK home and business moving company. You'll support the day-to-day technology that keeps the business running, working across Microsoft 365, Windows environments, networking, servers, telephony, mobile devices and a wide range of hardware and software. IT Support Engineer Winchester 30,000- 40,000 Fully Onsite The Role This is an excellent opportunity to join a busy team where you'll work with a diverse group of people and across many different systems. You'll provide hands-on IT support across the business, dealing with day-to-day hardware, software and connectivity issues while also helping maintain the wider IT infrastructure. The role includes: Providing 1st, 2nd and 3rd line support to users across the business. Troubleshooting hardware, software and connectivity issues. Supporting Microsoft 365, Active Directory, Entra ID and Exchange. Managing user accounts, permissions, mail and group policies within a hybrid Microsoft environment. Supporting physical and virtual servers, storage, networking and cloud services. Working with technologies including Hyper-V, QNAP, NAKIVO and Wasabi. Supporting VOIP telephony through 3CX and mobile devices through Knox MDM. Maintaining printers, copiers, workstations and other IT assets. Carrying out system updates, patching, backups, upgrades and deployments. Monitoring network and system security, including firewalls, antivirus and endpoint protection. Responding to security alerts and investigating incidents. Maintaining IT asset inventories and technical documentation. Getting involved in the investigation, design, trial and implementation of new technologies that can improve efficiency and performance. You'll need to be comfortable working independently, managing competing priorities and working to deadlines. Strong troubleshooting skills, attention to detail and the ability to communicate effectively with people at all levels will be important. What we're looking for You'll need either: At least 24 month's IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 Cloud environments; or Relevant recognised IT certifications. We're looking for someone organised, flexible and self-motivated, with the confidence to use their own judgement and expertise when solving problems. The role also suits someone who wants to continue developing their troubleshooting skills while working across a broad range of technologies. The Package Monday to Friday, 8:00am-5:00pm Full-time, permanent position following successful probation 20 day's holiday plus bank holidays Pension available where applicable Occasional travel between sites may be required If you're looking for a hands-on IT support role where you can work across a broad technical environment and have a direct impact on the people using it, we'd be interested in hearing from you. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Morson Technical Services are currently seeking an Aircraft HUMS Controller to be based at RNAS Yeovilton on a permanent basis. JOB PURPOSE, ACTIVITIES AND TASKS - The Wildcat HUMS Controller is responsible to the RNAS Yeovilton Wildcat MTP for the provision of Wildcat Vibration analysis (VA) and Wildcat Health Usage Monitoring System (HUMS) support through control of the Vibration Health Usage Centre (VHUC). Provisioning of level 2 advice to Wildcat squadrons, LWPT, 1710 NAS and Engineering Management on Wildcat HUMs aircraft health, transmission vibration monitoring, aircraft vibration and RTB diagnostic matters and associated VA equipment in accordance with MAM-P. Reporting of any potential vibration issues to engineering management highlighted through 2nd level or 3rd level data analysis IAW MAM-P and AP101C-1500-2(NA)1 SPS 004. Employing or supervising the use of specialist vibration collection and analysis techniques in accordance with CIETP Chap 18 The maintenance and control of Wildcat aircraft vibration histories IAW MAM-P Chap 5.4 and 5.5 and AP101C-1500-2(NA)1 SPS 004 for: Vibration test results Vibration and Health monitoring trends HUMs incremental feedback to level 1 users HUC specialist liaison with VA agencies, LWPT and industry for Wildcat aircraft, IAW MAMP-01, Chap 5.5 Processing and passing Wildcat annual Cockpit Voice and Flight Data Recording (CVFDR) downloads to a body nominated by Wildcat PT IAW AP101C-1500-2(NA)1 SPS 004 for analysis of correct recording and CV validity. Informing end user as to status of their aircraft and any rectification required. Notifying Engineering Management of any inconsistencies or inaccuracies in VA equipment or software, or other problems affecting the completion of the VA task. The physical security of the VCC/HUC and security and control of all publications, soft data backups, VA databases, VA data transfer devices, VA aircraft equipment, VA IT systems and associated equipment and all VA documentation held in accordance with JSP440. Control of all VCC and HUMS equipment, software standards specially including: Administration and control of Helicopter Vibration Control Ground Station (HVGS) database for Wildcat and the forwarding of any significant data (MIG). Administration and control of existing VA data transfer media and procedures in accordance with JSP 440. Control and co-ordinating the holding, maintenance and rectification of Unit VA equipment. Attend HUMs system and policy development Working Groups as the Wildcat representative. Assist 1st, 2nd, and 3rd line engineering effort by carrying out Wildcat aircraft VA tasking when VCC / HUC VA primary tasks permit. Notify relevant Engineering Management of any aircraft or equipment fault of a serious nature that might warrant a fleet check or further reporting action, or of any VA events that is likely to render Army aircraft off-state . Practice and promote a culture of continuous improvement. Ensuring the positive promotion of Flight Safety and Human Factors awareness. Ensuring compliance with the Equal Opportunity and Diversity legislation and HSE procedures. Platform Continuing Airworthiness. As contracted, work under the airworthiness directives issued by the Wildcat PT and the respective FLC Continuing Airworthiness Management organisation (CAMOs). The WIST Engineering HUC Controller has an additional role to support the relevant FLC CAMO function iaw their respective Continuing Airworthiness Management Expositions (CAME s). KNOWLEDGE SKILLS AND EXPERIENCE - Qualified to at least ONC in aeronautical engineering having served an aviation engineering apprenticeship and have worked as a manager in military aviation engineering with 3rd signature authorisation level experience for at least 2 years, or (where no ONC or equivalent is held) with relevant experience to 3rd signature level authorisation, with a minimum 5 years experience. Successfully completed the necessary HUMS courses to demonstrate competency in: HUMS Awareness HUMS Admin HUMS Analysis A full HUMS understanding of: First Level - Operating Units Second Level - HUC A full understanding of all aspects of Military aircraft engineering and documentation. A full understanding of Military aircraft operation in base and field locations. Current and competent in the use of GOLDesp.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.

IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.

Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!

Graduate Software Support Analyst - Southampton Up to £27,500 PA Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments. Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors. Key Responsibilities: Provide 1st line support for client software solutions, logging and troubleshooting technical issues Assist with diagnosing and resolving software, database and configuration-related problems Support software changes, patches and updates across hosted and customer environments Work with SQL and Oracle databases, including scripts and stored procedures Assist with customer training, user acceptance testing and ongoing technical support Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications Progressively develop skills across 2nd and 3rd line support activities Requirements: Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject Strong analytical and problem-solving skills with an interest in software and technology Basic understanding of SQL, databases, or scripting concepts Excellent communication and interpersonal skills Motivated, enthusiastic and eager to learn within a technical environment Ability to work independently and collaboratively within a team Desirable Skills: Exposure to SQL, Oracle, XML/XSL, or Windows Server environments Understanding of software testing, troubleshooting, or scripting Placement year, internship, or university project experience within IT or software environments This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.

Role: IT Support & Systems Engineer Location: Altrincham office based Contract Type: Day Rate Contract or FTC or Permanent Salary: Up to 50,000 DOE + benefits Hours: 37.5 per week Mon-Fri I am looking to recruit an experienced IT Support & Systems Engineer to provide hands-on support across internal IT systems and voice platform, for a contact centre client based in Altrincham. The role requires cloud based experience. The successful candidate will join them during an exciting period of growth with the opportunity to develop. This role offers an immediate start. This role instrumental in maintaining operational stability, supporting users across all levels, and ensuring the performance, security, and reliability of core IT services. Do you have proven experience in IT support across 1st/2nd/3rd Line within a fast-paced environment? Do you have an understanding of endpoint management and IT best practices? Are you a self starter? Key Responsibilities of the IT Support & Systems Engineer Deliver internal IT support across Line 1, 2, and 3, covering users, systems, and infrastructure. Manage endpoint estate including laptops, desktops, mobile devices, covering provisioning, support and repairs. Configure and deploy end-user equipment to a high standard against documented processes. Support internal voice platforms, including fault diagnosis across all levels and coordination with third-party suppliers. Provide support and diagnostics for telephony systems. Maintain and support internal IT and VoIP platforms, ensuring high availability and reliability. Monitor network performance, availability, and security, proactively identifying and resolving issues. Perform routine maintenance including patching, firmware updates, and system backups. Coordinate with external vendors and service providers for support and incident resolution. Administer Microsoft 365 and other SaaS platforms, ensuring performance, security, and uptime. Manage user accounts, permissions, and access controls. Monitor system capacity and performance, implementing improvements where required. Maintain clear and accurate technical documentation, including system configurations and processes. Provide responsive and professional support to contact centre leaders. Experience required for this IT Support & Systems Engineer role: Strong troubleshooting and problem-solving capability across systems, networks, and endpoints. Experience managing Microsoft 365 and SaaS environments. Knowledge of VoIP platforms, ideally BroadSoft and/or 3CX. Strong communication skills with the ability to engage both technical and non-technical stakeholders. Highly organised, detail-oriented, and delivery-focused. Able to work independently and take ownership of issues through to resolution. MS-900 certification (desirable). Key Attributes of an experienced IT Support & Systems Engineer Proactive and self-motivated Reliable and dependable Professional and user-focused High level of discretion and integrity A team player Please follow the link to apply for this IT Support & Systems Engineer role based in Altrincham for an immediate start. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

1st Line Support Engineer Chester / Hybrid £27,000 + Bonus + Benefits We're looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations. The Role - 1st Line Support Engineer As a 1st Line Support Engineer , you'll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer Log, track, and resolve support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support Windows devices, Microsoft 365, user accounts, and permissions Escalate complex issues to 2nd Line / 3rd Line support where required Maintain accurate documentation and system records Deliver clear, professional customer service at all times Skills & Experience Previous experience in a 1st Line Support Engineer , IT Support, or Service Desk role (or strong apprenticeship / placement experience) Good working knowledge of Windows OS and Microsoft 365 Basic understanding of networking, Active Directory, and user management Strong communication skills and a customer-focused approach A desire to learn, develop, and progress beyond 1st Line Support Engineer level What's on Offer £27,000 base salary Annual bonus Benefits package Structured training and development Clear progression from 1st Line Support Engineer into 2nd Line support Friendly, supportive team environment If you're a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.

Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role : Systems Consultant Location : London (Hybrid - 3 days onsite / 2 days remote) Salary : £45,000 - £50,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. The Role As a Systems Consultant, you'll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You'll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation, and service improvementsSupport security posture, backup, business continuity, and disaster recovery solutionsDevelop into a Subject Matter Expert (SME) for key technologies and vendor platformsProvide mentorship and guidance to 1st and 2nd Line engineersMaintain clear technical documentation and communicate effectively with customersOccasional client site visits may be required for workshops, escalations, or technical meetings. Technical Environment You'll be working across modern cloud and infrastructure technologies, including:Microsoft 365Microsoft Azure (IaaS, identity, networking, security)Windows ServerActive Directory / Entra IDGroup PolicyVirtualisation (VMware / Hyper-V)Advanced networking (VPNs, routing, switching, firewalls)Backup & disaster recovery platformsAutomation & scriptingCyber security technologies and controls Experience Required 2-3+ years in a 2nd / 3rd Line or Infrastructure roleExperience working within an MSP or multi-client IT environmentStrong troubleshooting and root cause analysis skillsComfortable supporting complex infrastructure environmentsExperience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator - AZ-104)Experience with Microsoft 365 administration and identity servicesExposure to AWS or Google CloudExperience with RMM and PSA toolsKnowledge of backup platforms (e.g. Veeam, Datto)Exposure to SIEM / SOC toolsUnderstanding of AI tools such as Microsoft 365 CopilotLinux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

IT Support Engineer / Multi-Site Support Technician Location: Field-based across regional client sites + office support Salary: Up to £31,000 + mileage + benefits Type: Full-time, Permanent Hemel Hempstead The Opportunity A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region. This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service. A great opportunity for someone looking to develop their technical skills within a varied MSP environment. Key Responsibilities Support & Service Desk Provide 1st / 2nd line support across hardware, software and user issues Log, manage and resolve tickets within agreed SLAs Escalate more complex issues where required Deliver clear updates and excellent customer communication throughout On-Site Client Support Visit customer sites for scheduled support, installs and issue resolution Support users face-to-face with desktop, laptop and peripheral issues Assist with workstation setups, moves and equipment rollouts Build positive working relationships with end users and key contacts Infrastructure Support Assist in supporting servers, backups and core network infrastructure Manage Active Directory user accounts, permissions and password resets Support Microsoft 365 including Outlook, Teams and SharePoint basics Help maintain Wi-Fi, printers, switches and connectivity services Technical Environment Windows 10 / 11 Microsoft 365 Active Directory Azure / Entra ID (basic exposure) Intune (desirable) Printers / Peripherals Networking fundamentals (DNS, DHCP, Wi-Fi) Backup solutions Ticketing systems What We're Looking For Previous experience in a 1st / 2nd line IT support role MSP or multi-site support experience highly desirable Strong troubleshooting and customer service skills Organised, reliable and able to manage workload independently Full UK driving licence and willingness to travel between sites Keen to learn and progress technically What's on Offer Salary up to £31,000 Mileage / travel expenses Ongoing training and development Varied role with exposure to multiple environments Friendly and supportive technical team Clear progression routes into 2nd / 3rd line roles Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Job Title: 2nd Line IT Support Engineer Location: Tamworth Salary: £38,000 - £42,000 We are seeking an experienced 2nd Line IT Support Engineer to provide advanced technical support across a fast-paced business environment. This role acts as an escalation point for 1st line support, taking ownership of complex incidents and ensuring issues are resolved efficiently with minimal disruption. You will play a key role in diagnosing root causes, resolving recurring problems, and supporting core infrastructure and business systems. Collaboration with the wider IT team is essential to maintain high service levels and continuously improve support operations. Key Responsibilities Act as the escalation point for 1st line support, managing complex or unresolved issues through to resolution Perform advanced troubleshooting across desktop, server, network, and cloud environments Identify root causes of recurring issues and implement long-term fixes Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Intune Manage identity and access across Active Directory and Entra ID (Azure AD) Support Conditional Access, MFA, security policies, and endpoint management Manage devices via Intune, including enrolment, compliance, and deployment Troubleshoot networking issues (DNS, DHCP, VPN, and connectivity) Support Windows Server environments, file services, and basic virtualisation Collaborate with 3rd line engineers on escalations, projects, and infrastructure improvements Identify opportunities to improve service quality and automate repetitive tasks Maintain accurate documentation and contribute to the knowledge base Assist with software deployments, patching, and system updates Provide on-site and remote support across multiple locations as required Ensure all work is logged and tracked within the ticketing system Support helpdesk operations during peak periods, including ticket triage and escalation Participate in an out-of-hours support rota where required Travel between sites when necessary, sometimes at short notice Maintain endpoint and identity security controls, ensuring compliance with security policies Assist in identifying and resolving security-related incidents Essential Skills & Experience 3-5 years' experience in a 2nd Line IT Support role Strong troubleshooting and problem-solving skills across a range of technologies Ability to take ownership of issues through to resolution, including root cause analysis Excellent communication skills, with the ability to engage technical and non-technical users Strong organisational and time management skills Full UK driving licence Technical Expertise: Microsoft 365 administration (Exchange Online, Teams, SharePoint) Intune (device enrolment, compliance policies, deployment) Active Directory and Entra ID (Azure AD) Conditional Access, MFA, and endpoint security controls Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM / ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments Knowledge of virtualisation platforms (Hyper-V or VMware) Basic scripting skills (PowerShell) Exposure to Linux systems Relevant IT certifications (e.g., Microsoft, CompTIA)

Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asLevel 2IT Engineer. What You'll Be Doing : As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-party suppliers. Responsibilities As our Solus IT Engineer you will: You will be an active member in the Solus Service Desk team, sharing and learning with others across the team. You will provide advanced troubleshooting and problem-solving skills across several areas of IT You'llprioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas. Provide on-call support based on a shift rota, covering P1 incidents 24/7. Raise concerns,risksand cyber incidents to the IT leadership team. Follow internal documentation to ensure consistency. Responsible for escalating issues appropriately and work collaboratively to resolve incidents. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

1st Line Service Desk Engineer (MSP) Up to £27K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle's ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle's standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.

Role: 2nd Line IT Engineer Location: London + hybrid/on-site working Salary: Up to £36,000 + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you'll do Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN Support multiple client environments within an MSP setting Maintain accurate and structured technical documentation Assist with onboarding new clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You'll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels. What we're looking for Minimum 3 years' experience within an MSP environment Strong experience supporting Microsoft 365, Azure, and Intune Experience using ConnectWise or similar PSA platforms Knowledge of RMM tools for remote monitoring and support Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls Experience maintaining technical documentation platforms such as IT Glue Excellent troubleshooting and analytical skills Strong communication and customer service skills The ideal candidate will bring a proactive mindset, strong organisational skills, and a passion for technology within a collaborative, fast-moving environment. Desirable skills Microsoft certifications including AZ-900, MS-900, or AZ-104 macOS support experience within a business environment Experience mentoring junior engineers Strong documentation and knowledge base creation experience Exposure to CRM or ERP systems such as Oracle or Salesforce Why join? Opportunity to work with modern cloud technologies and enterprise environments Clear progression and development opportunities Up to £36,000 salary plus bonus Private healthcare and wellbeing support Employee share scheme and enhanced holiday allowance Supportive and collaborative culture Apply now to join a growing technical team delivering high-quality managed services support.

Job Advert (Permanent) 1st Line Support Engineer Location: Bristol - Hybrid working Salary: £28,000-£32,000 Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you'll gain exposure to a wide range of systems, users and technologies. You'll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience. What you'll do: Provide 1st line technical support across hardware, software and user accounts Log, manage and resolve IT support tickets within agreed SLAs Troubleshoot issues relating to Windows environments, Office 365 and end-user devices Support laptop builds, onboarding and user account administration Escalate more complex issues to 2nd and 3rd line teams where required You'll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support. What we're looking for: Previous experience within a 1st Line Support, IT Support or Service Desk role Good understanding of Windows operating systems and Microsoft 365 Strong communication and customer service skills Ability to prioritise and manage multiple support requests Enthusiastic, proactive and keen to learn new technologies Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous. Why join? Hybrid working environment Opportunity to develop technical skills and progress within IT Supportive and collaborative team culture Exposure to a broad range of technologies and users Growing organisation with ongoing investment in technology ? Apply now to join a busy and supportive IT team where you can continue building your technical career.

2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.

As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven, you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients' IT systems via the monitoring software Escalate matters in a timely manner if it becomes necessary Job Requirements Self-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. Can work on own intuitive Good written skills on job reporting and documentation What we offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) 7am-7pm service operation window, specific hours are rota based. £24,000 - £28,000 depending on experience Location - close to the centre of Northampton with modern, up to date living space. Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Previous experience in an IT helpdesk support role Knowledge and experience of various IT systems Experience in the following systems and/or applications: Microsoft 10 o Microsoft Office o Microsoft Office 365 Platform Microsoft Windows Server 2019 and 2022 Microsoft Exchange Server 2019 Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent UK driving license.

Senior Information Technology Engineer £250 PD to £300 PD Inside IR35 2-month rolling contract with scope to move into permenant Our trusted client is looking for a hands-on Senior IT Support Engineer to join an internal IT team, supporting users and systems across a varied environment to provide 2nd to 3rd line support within a Microsoft environment. The Role Reporting to the IT Manager, you'll deliver 2nd line support across desktops, servers, mobile devices, applications, and cloud infrastructure (Azure). You'll manage helpdesk tickets, support site setups, maintain Active Directory, and ensure IT services run smoothly across head office and construction sites.This role is 5 days onsite in Maidstone , Kent with scope to potentially move into a permanent position. Key Responsibilities Provide 1st & 2nd line IT support and escalate to 3rd line where required Support MS 365, Exchange, Mimecast, Azure, and core IT systems Assist with site setups, networks, mobile provisioning, and documentation Ensure compliance with PCI DSS, Cyber Essentials, and GDPR Requirements Proven experience in an IT support role (preferably strong 2nd line capabilities) is a must have. Strong MS Office knowledge (Access & SharePoint desirable) Excellent communication and customer service skills Full UK driving licence and own car Right to work in the UK ASAP start, one stage interview process.