Conference Producer London Office, Travel (Hybrid working model - 2/3 days in-office) Salary between £30,000-£35,000 base salary plus performance incentive and benefits An expanding international events and media organisation is seeking an intellectually curious and commercially minded Conference Producer to help shape and deliver high-impact business conferences. Operating at the forefront of some of today's most dynamic sectors - including artificial intelligence, digital infrastructure, telecommunications and emerging technologies - this company delivers market-leading events that attract senior decision-makers and industry pioneers. About the Role This Conference Producer position combines in-depth market research with creative programme development and end-to-end event ownership. You will be responsible for identifying compelling themes, building strong speaker line-ups, and managing the full lifecycle of conference content. The role requires close collaboration with internal teams and external partners, offering significant exposure to influential industry leaders. You'll have the opportunity to develop authoritative agendas, work directly with high-profile speakers, and contribute to conferences that drive real industry conversation. What We're Looking For A strong academic background, ideally with a high-performing undergraduate degree Around one year of professional experience in conference production or a related field such as research, recruitment, editorial Outstanding written communication and editorial judgement Proven ability to conduct structured, high-quality research Commercial awareness Strong organisational skills with the ability to manage multiple projects simultaneously Experience or interest in fields such as media, journalism, marketing, communications or live events is highly advantageous This is an excellent opportunity for someone eager to build a career in conference production while working in fast-growth, future-focused industries. How to Apply Apply via the link or contact Helen Yarrow at Jackson Barnes Recruitment for more information. About Jackson Barnes Recruitment Jackson Barnes Recruitment delivers international recruitment solutions across the events, media, and publishing sectors, recruiting from Graduate to MD level across a wide range of commercial and leadership roles. Researcher Conference producer Event Marketing Sales - delegate, sponsorship & Business Development Event Manager Editor We recruit for organisations in the UK and overseas, with success in London, Dubai, New York, Singapore and Australia.
Feb 06, 2026
Full time
Conference Producer London Office, Travel (Hybrid working model - 2/3 days in-office) Salary between £30,000-£35,000 base salary plus performance incentive and benefits An expanding international events and media organisation is seeking an intellectually curious and commercially minded Conference Producer to help shape and deliver high-impact business conferences. Operating at the forefront of some of today's most dynamic sectors - including artificial intelligence, digital infrastructure, telecommunications and emerging technologies - this company delivers market-leading events that attract senior decision-makers and industry pioneers. About the Role This Conference Producer position combines in-depth market research with creative programme development and end-to-end event ownership. You will be responsible for identifying compelling themes, building strong speaker line-ups, and managing the full lifecycle of conference content. The role requires close collaboration with internal teams and external partners, offering significant exposure to influential industry leaders. You'll have the opportunity to develop authoritative agendas, work directly with high-profile speakers, and contribute to conferences that drive real industry conversation. What We're Looking For A strong academic background, ideally with a high-performing undergraduate degree Around one year of professional experience in conference production or a related field such as research, recruitment, editorial Outstanding written communication and editorial judgement Proven ability to conduct structured, high-quality research Commercial awareness Strong organisational skills with the ability to manage multiple projects simultaneously Experience or interest in fields such as media, journalism, marketing, communications or live events is highly advantageous This is an excellent opportunity for someone eager to build a career in conference production while working in fast-growth, future-focused industries. How to Apply Apply via the link or contact Helen Yarrow at Jackson Barnes Recruitment for more information. About Jackson Barnes Recruitment Jackson Barnes Recruitment delivers international recruitment solutions across the events, media, and publishing sectors, recruiting from Graduate to MD level across a wide range of commercial and leadership roles. Researcher Conference producer Event Marketing Sales - delegate, sponsorship & Business Development Event Manager Editor We recruit for organisations in the UK and overseas, with success in London, Dubai, New York, Singapore and Australia.
Field Marketing Executive Oldham/Manchester The Opportunity We are delighted to be recruiting a Field Marketing Executive on behalf of a leading global brand. This is a fantastic opportunity to represent one of the most recognisable portfolios in the industry, delivering stand-out retail execution and building strong in-store relationships across the Oldham area. If you re a motivated, outgoing professional with a passion for sales, marketing, and brand advocacy, this role offers the chance to take your career to the next level. The Role As a Field Marketing Executive, you ll be the brand s face within your territory, visiting a variety of retailers each day. Your mission will be to maximise product visibility, ensure promotional compliance, and drive sales performance through excellent execution. Key responsibilities include: Developing strong relationships with store managers and decision makers. Actively merchandising to secure prime shelf space. Negotiating secondary displays and promotional opportunities. Increasing product distribution and availability. Providing valuable market insights to the wider team. Completing reporting and administration accurately and on time. About You We re looking for individuals who are confident, professional, and results-driven. You will need: A full UK driving licence and access to your own vehicle (essential). To live within, or be able to travel easily across, Oldham/Manchester. Previous experience in field sales, retail, or FMCG (preferred but not essential). Strong communication and relationship-building skills. A proactive, organised, and self-motivated approach. Salary & Benefits £25,000 per annum 10% Bonus scheme Car allowance Career development opportunities within a fast-growing business A supportive and performance-focused culture Flexibility and autonomy to manage your own territory Preferred start date: January/February
Feb 06, 2026
Full time
Field Marketing Executive Oldham/Manchester The Opportunity We are delighted to be recruiting a Field Marketing Executive on behalf of a leading global brand. This is a fantastic opportunity to represent one of the most recognisable portfolios in the industry, delivering stand-out retail execution and building strong in-store relationships across the Oldham area. If you re a motivated, outgoing professional with a passion for sales, marketing, and brand advocacy, this role offers the chance to take your career to the next level. The Role As a Field Marketing Executive, you ll be the brand s face within your territory, visiting a variety of retailers each day. Your mission will be to maximise product visibility, ensure promotional compliance, and drive sales performance through excellent execution. Key responsibilities include: Developing strong relationships with store managers and decision makers. Actively merchandising to secure prime shelf space. Negotiating secondary displays and promotional opportunities. Increasing product distribution and availability. Providing valuable market insights to the wider team. Completing reporting and administration accurately and on time. About You We re looking for individuals who are confident, professional, and results-driven. You will need: A full UK driving licence and access to your own vehicle (essential). To live within, or be able to travel easily across, Oldham/Manchester. Previous experience in field sales, retail, or FMCG (preferred but not essential). Strong communication and relationship-building skills. A proactive, organised, and self-motivated approach. Salary & Benefits £25,000 per annum 10% Bonus scheme Car allowance Career development opportunities within a fast-growing business A supportive and performance-focused culture Flexibility and autonomy to manage your own territory Preferred start date: January/February
Area Sales Manager Fintech South West To £90k + Bonus + Car Allowance Zachary Daniels Recruitment are delighted to be supporting this globally recognised Fintech business in the appointment of an Area Sales Manager to manage their field sales operations across the South West of England. Established in 2012 and now serving in excess of 4 million customers globally, our client is recognised mar click apply for full job details
Feb 06, 2026
Full time
Area Sales Manager Fintech South West To £90k + Bonus + Car Allowance Zachary Daniels Recruitment are delighted to be supporting this globally recognised Fintech business in the appointment of an Area Sales Manager to manage their field sales operations across the South West of England. Established in 2012 and now serving in excess of 4 million customers globally, our client is recognised mar click apply for full job details
We are looking for a Assistant Store Manager to join Team OB in our Chelmsford store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store's performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store's objectives are being met. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who's looking for opportunities to learn more. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Feb 06, 2026
Full time
We are looking for a Assistant Store Manager to join Team OB in our Chelmsford store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store's performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store's objectives are being met. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who's looking for opportunities to learn more. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Organisation/Company DURHAM UNIVERSITY Research Field Chemistry Engineering Computer science Physics Researcher Profile Recognised Researcher (R2) First Stage Researcher (R1) Application Deadline 24 Feb 2026 - 00:00 (UTC) Country United Kingdom Type of Contract Permanent Job Status Full-time Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No Offer Description The Role and the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development. The Policy, Systems and Performance (PSP) team within the Research and Innovation Services directorate works to support high quality research performance, impact and intelligence through data, integrity and governance, support for institutional strategy development and the compilation of relevant returns including HEBCI, KEF, KEC and REF. The overall purpose of the position advertised is to assist the University in developing research impact to enhance the societal benefits of its research, and to support the development and submission of impact case studies, engagement measures, and narrative statements to the Research Excellence Framework (REF). The position of Impact and Engagement Manager (I&EM) is a strategically important role within the Research and Innovation Services (RIS) Directorate. The post-holder will report to the Director of Policy, Systems and Performance and work closely the Senior Impact and Engagement Managers, one of whom will be the direct line manager of this post. They will work with the Director of PSP to support impact across the University but also have specific responsibility for developing a portfolio of REF impact case studies in the Science Faculty. In this capacity the post-holder will work closely with the Deputy Executive Dean for Research and the Deputy Executive Dean for Impact and Research Engagement within the Faculty, with the Senior Research Administrators and Impact Directors in the associated Departments (Biosciences, Chemistry, Computer Science, Earth Sciences, Engineering, Mathematical Sciences, Physics and Psychology). Further information about the role and the responsibilities is in the job description.
Feb 05, 2026
Full time
Organisation/Company DURHAM UNIVERSITY Research Field Chemistry Engineering Computer science Physics Researcher Profile Recognised Researcher (R2) First Stage Researcher (R1) Application Deadline 24 Feb 2026 - 00:00 (UTC) Country United Kingdom Type of Contract Permanent Job Status Full-time Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No Offer Description The Role and the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands-on support for all aspects of research and research-related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development. The Policy, Systems and Performance (PSP) team within the Research and Innovation Services directorate works to support high quality research performance, impact and intelligence through data, integrity and governance, support for institutional strategy development and the compilation of relevant returns including HEBCI, KEF, KEC and REF. The overall purpose of the position advertised is to assist the University in developing research impact to enhance the societal benefits of its research, and to support the development and submission of impact case studies, engagement measures, and narrative statements to the Research Excellence Framework (REF). The position of Impact and Engagement Manager (I&EM) is a strategically important role within the Research and Innovation Services (RIS) Directorate. The post-holder will report to the Director of Policy, Systems and Performance and work closely the Senior Impact and Engagement Managers, one of whom will be the direct line manager of this post. They will work with the Director of PSP to support impact across the University but also have specific responsibility for developing a portfolio of REF impact case studies in the Science Faculty. In this capacity the post-holder will work closely with the Deputy Executive Dean for Research and the Deputy Executive Dean for Impact and Research Engagement within the Faculty, with the Senior Research Administrators and Impact Directors in the associated Departments (Biosciences, Chemistry, Computer Science, Earth Sciences, Engineering, Mathematical Sciences, Physics and Psychology). Further information about the role and the responsibilities is in the job description.
International Information Systems Security Certification Consortium
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Feb 05, 2026
Full time
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
We are looking for a Assistant Store Manager to join Team OB in our Bristol store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store's performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store's objectives are being met. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who's looking for opportunities to learn more. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Feb 05, 2026
Full time
We are looking for a Assistant Store Manager to join Team OB in our Bristol store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store's performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store's objectives are being met. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who's looking for opportunities to learn more. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Feb 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Are you a dynamic and results-driven professional with a passion for retail management? We are seeking an experienced Area Manager to oversee () stores across West Midlands, Shropshire and North Wales. If you thrive in a fast-paced environment, have excellent leadership skills, and a keen eye for business development, this role is for you! This is a field based to role, therefore willingness to travel to various sites and a full UK driving licence is essential. What does this role involve: The Area Manager will work closely with the Regional Manager and fellow Area Managers of both facias to ensure BHF values are upheld, and our ambitious targets are met. You will need your combined skills of strategic leadership, team management and operational excellence to succeed: Drive commercial awareness throughout your area to maximize sales and profit Maximise performance by leading diverse teams, ensuring everyone lives by and demonstrates our values Ensure commercial performance is maintained within your area What we are looking for: Experience in retail management, preferably overseeing multiple stores. The ability to motivate and guide teams toward achieving goals. A strong understanding of retail operations, financial metrics, and market trends. Excellent verbal and written communication skills. A proactive approach to addressing challenges and finding solutions. The willingness to travel within the designated area. What s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner! Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers
Feb 05, 2026
Full time
Are you a dynamic and results-driven professional with a passion for retail management? We are seeking an experienced Area Manager to oversee () stores across West Midlands, Shropshire and North Wales. If you thrive in a fast-paced environment, have excellent leadership skills, and a keen eye for business development, this role is for you! This is a field based to role, therefore willingness to travel to various sites and a full UK driving licence is essential. What does this role involve: The Area Manager will work closely with the Regional Manager and fellow Area Managers of both facias to ensure BHF values are upheld, and our ambitious targets are met. You will need your combined skills of strategic leadership, team management and operational excellence to succeed: Drive commercial awareness throughout your area to maximize sales and profit Maximise performance by leading diverse teams, ensuring everyone lives by and demonstrates our values Ensure commercial performance is maintained within your area What we are looking for: Experience in retail management, preferably overseeing multiple stores. The ability to motivate and guide teams toward achieving goals. A strong understanding of retail operations, financial metrics, and market trends. Excellent verbal and written communication skills. A proactive approach to addressing challenges and finding solutions. The willingness to travel within the designated area. What s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner! Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers
Total Integrated Solutions Ltd
Mansfield, Nottinghamshire
We are seeking an experienced and highly organised Bid and Proposals Manager to lead and manage our end-to-end tender and framework bid process. This is a key role within the business, supporting our continued growth by producing high-quality, commercially strong bids that reflect our professional standards and technical expertise click apply for full job details
Feb 05, 2026
Full time
We are seeking an experienced and highly organised Bid and Proposals Manager to lead and manage our end-to-end tender and framework bid process. This is a key role within the business, supporting our continued growth by producing high-quality, commercially strong bids that reflect our professional standards and technical expertise click apply for full job details
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 05, 2026
Full time
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Feb 05, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Sales Executive - Trade & Reseller Accounts Scotland Salary: up to £48,000 basic Bonus: up to £12,000 Company car + benefits This is an opportunity to join a well-established UK manufacturer supplying products through trade and reseller channels click apply for full job details
Feb 05, 2026
Full time
Sales Executive - Trade & Reseller Accounts Scotland Salary: up to £48,000 basic Bonus: up to £12,000 Company car + benefits This is an opportunity to join a well-established UK manufacturer supplying products through trade and reseller channels click apply for full job details
Sales Executive - Trade & Reseller Accounts Scotland Salary: up to £48,000 basic Bonus: up to £12,000 Company car + benefits This is an opportunity to join a well-established UK manufacturer supplying products through trade and reseller channels click apply for full job details
Feb 05, 2026
Full time
Sales Executive - Trade & Reseller Accounts Scotland Salary: up to £48,000 basic Bonus: up to £12,000 Company car + benefits This is an opportunity to join a well-established UK manufacturer supplying products through trade and reseller channels click apply for full job details
This is a very successul company operating in a strong niche in the animal healthcare sector National Key Account Manager to take responsibility for the growth and performance of key veterinary customer groups across the UK. This full-time, field-based role reports to the National Sales Manager and plays a critical part in shaping and executing national account strategies that deliver sustainable click apply for full job details
Feb 05, 2026
Full time
This is a very successul company operating in a strong niche in the animal healthcare sector National Key Account Manager to take responsibility for the growth and performance of key veterinary customer groups across the UK. This full-time, field-based role reports to the National Sales Manager and plays a critical part in shaping and executing national account strategies that deliver sustainable click apply for full job details
We are looking to recruit an ambitious and successful individual to become the next Sales Performance Manager at Sytner MINI Sheffield. As a Performance Manager, you will be responsible for overseeing the Sales performance and development of the MINI sales team. You will lead from the front and inspire a fantastic team of colleagues, including Sales Executives and Business Managers, all of whom are integral in making the department the success that it is today. You will also coach and mentor individuals and team competence in order to further the department's success. Your key objectives aside from maximising opportunities to meet sales and profit targets, include effective enquiry management, and ensuring optimum stock of MINI Approved used/new cars is available at all times. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you It's imperative that the successful candidate will come to us with a history of outstanding results in a similar position within the automotive industry. You will not be satisfied by just hitting your targets and your ambition drives you to exceed on every occasion. A desire and passion to bring new ideas to the department to continue to drive our year-on-year growing performance are paramount. You should be a strong motivator and someone who not only leads but is there to help and support their colleagues. When applying for this role please consider that we require candidates to have management or supervisory experience within a Sales team in the automotive industry as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Feb 05, 2026
Full time
We are looking to recruit an ambitious and successful individual to become the next Sales Performance Manager at Sytner MINI Sheffield. As a Performance Manager, you will be responsible for overseeing the Sales performance and development of the MINI sales team. You will lead from the front and inspire a fantastic team of colleagues, including Sales Executives and Business Managers, all of whom are integral in making the department the success that it is today. You will also coach and mentor individuals and team competence in order to further the department's success. Your key objectives aside from maximising opportunities to meet sales and profit targets, include effective enquiry management, and ensuring optimum stock of MINI Approved used/new cars is available at all times. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you It's imperative that the successful candidate will come to us with a history of outstanding results in a similar position within the automotive industry. You will not be satisfied by just hitting your targets and your ambition drives you to exceed on every occasion. A desire and passion to bring new ideas to the department to continue to drive our year-on-year growing performance are paramount. You should be a strong motivator and someone who not only leads but is there to help and support their colleagues. When applying for this role please consider that we require candidates to have management or supervisory experience within a Sales team in the automotive industry as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
We are seeking an organised and reliable Administration Assistant to join our team in a busy, office-based environment. This is a part-time position (up to 20 h per week) in a varied and fast-paced role providing administrative support across training delivery, client services, and day-to-day office operations for an aviation training theory school. You will work closely with managers, colleagues, clients, and students, supporting the smooth running of the business while managing multiple priorities with accuracy and professionalism. Key responsibilities Provide day-to-day administrative support to managers and teams Handle calls, emails, enquiries, and visitors professionally Manage shared email inboxes, ensuring correspondence is prioritised, actioned, or escalated appropriately Support client and student administration, including enrolment and ongoing course support Assist with sales administration, including record-keeping and weekly sales reporting Support compliance requirements, audits, and confidential record management in line with data protection Assist with exam administration and invigilation processes Collate and check data to support regular reporting Maintain Health & Safety standards and comply with company policies and procedures Support general office operations, to perform other such duties, appropriate to the role, as may be required by the business from time-to-time. Skills/knowledge Essential Good customer service skills, with the ability to communicate effectively with customers and colleagues at all levels, both written and orally. Ability to deal with fractious situations that may arise. Great organisational skills Good ICT/keyboard skills. High level of literacy and numeracy. Sound time management skills and the ability to prioritise own work. Accurate record-keeping skills. Knowledge of financial processes Desirable Ability to support change and transitions within the working environment. To be familiar with Data protection and the importance of working with confidential information. Generate new business from soft sales by creating a sales funnel and ensuring the sales process is followed to gain new business. About Us Cranfield Aviation Training School Ltd (CATS) is a leading pilot training school. With multiple worldwide satellites and numerous partner schools utilising our training courses and online and printed study materials. CATS became a leading educational institution by virtue of its strongly-held values namely, integrity and fairness shown to students and its honesty in all its dealings. CATS has embedded innovative student-centred teaching methodologies which permeate the organisation and are fully compliant with aviation regulatory requirements.
Feb 05, 2026
Full time
We are seeking an organised and reliable Administration Assistant to join our team in a busy, office-based environment. This is a part-time position (up to 20 h per week) in a varied and fast-paced role providing administrative support across training delivery, client services, and day-to-day office operations for an aviation training theory school. You will work closely with managers, colleagues, clients, and students, supporting the smooth running of the business while managing multiple priorities with accuracy and professionalism. Key responsibilities Provide day-to-day administrative support to managers and teams Handle calls, emails, enquiries, and visitors professionally Manage shared email inboxes, ensuring correspondence is prioritised, actioned, or escalated appropriately Support client and student administration, including enrolment and ongoing course support Assist with sales administration, including record-keeping and weekly sales reporting Support compliance requirements, audits, and confidential record management in line with data protection Assist with exam administration and invigilation processes Collate and check data to support regular reporting Maintain Health & Safety standards and comply with company policies and procedures Support general office operations, to perform other such duties, appropriate to the role, as may be required by the business from time-to-time. Skills/knowledge Essential Good customer service skills, with the ability to communicate effectively with customers and colleagues at all levels, both written and orally. Ability to deal with fractious situations that may arise. Great organisational skills Good ICT/keyboard skills. High level of literacy and numeracy. Sound time management skills and the ability to prioritise own work. Accurate record-keeping skills. Knowledge of financial processes Desirable Ability to support change and transitions within the working environment. To be familiar with Data protection and the importance of working with confidential information. Generate new business from soft sales by creating a sales funnel and ensuring the sales process is followed to gain new business. About Us Cranfield Aviation Training School Ltd (CATS) is a leading pilot training school. With multiple worldwide satellites and numerous partner schools utilising our training courses and online and printed study materials. CATS became a leading educational institution by virtue of its strongly-held values namely, integrity and fairness shown to students and its honesty in all its dealings. CATS has embedded innovative student-centred teaching methodologies which permeate the organisation and are fully compliant with aviation regulatory requirements.
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Feb 05, 2026
Full time
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Who we're looking for: Head of Product to own our Product operating system, partnering directly with our CTO and Senior Leadership Team. The challenge: This is not a coordination role. This is not a road map stewardship job. This is a newly formed, product role at the heart of a profitable, fast moving private equity backed, fintech scale up. Where you'll work: This role will be based in our Hove office 2 days a week The Tillo Difference We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We're the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. Job Summary As Head of Product at Tillo, you own our product operating system. You will partner directly with the CTO and the senior leadership team to turn strategy into shipped outcomes, ambition into delivery, and complexity into momentum. You'll sit at the intersection of Product, Engineering, Data, Design, and Commercial and deliver valuable product at pace, with predictability, in direct service of our customers, brands, and consumers. Your outcomes will result in shared successes internally and externally, as measured by OKRs and company and personal goals. At Tillo, The CTO owns the end to end technology and product system you'll make the product engine run. You will lead and develop a team of Product Managers and hold the bar on clarity, quality, and outcomes. You create the rhythm, standards, and accountability that allow empowered teams to move fast without chaos. What you own You will own the performance of the product function at Tillo, how it works across teams, how it communicates, how it launches product features, how it works directly with customers, brands and consumers. You will lead, line manage, coach, and develop a high performing team of Product Managers, setting clear expectations on ownership, decision making, and delivery. You will translate company strategy and commercial priorities into a clear, executable product plan that Engineering and the wider business can deliver against. You will define, run, and continuously improve the end-to-end product life cycle across discovery, delivery, and feedback loops, creating a delivery cadence that is fast, predictable, and trusted. You will work directly with customers, buyers, and brands to deeply understand their needs, identify opportunities, and ensure we are solving the right problems at the right time. You will partner tightly with Engineering leadership to accelerate delivery pace by shaping product initiatives, qualifying options early, managing the delivery pipeline, and ensuring smooth, high quality launches. You will partner with Commercial leadership to align sales pipelines with the product roadmap, unlocking new deals, accelerating revenue, and maximising commercial impact. You will collaborate with Operations, Finance, and Marketing to ensure product launches are complete, well coordinated, and land cleanly in market. You will define and own product OKRs, delivery KPIs, and commercial impact measures, with clear visibility of value delivered and learning achieved. You will be the source of truth on product priorities, delivery status, risks, and outcomes. You communicate clearly, directly, and often to maintain alignment across the company. You will actively evolve how product is practised at Tillo by using AI as a force multiplier. You will apply learning and AI to discovery, decision making, delivery, and feedback loops to increase speed, quality, and leverage. You will not wait for permission or a playbook. Why this role matters You will connect Product and Engineering into a single, coherent system. You will turn strategic intent into executable delivery. You will enable teams to move faster by doing strong product thinking upstream and reducing waste, rework, and indecision. You will enable our global Commercial teams to sell with confidence by aligning roadmap, timing, and customer value. When this role is done well, our business moves faster and feels more in control at the same time. Who you are You are a product leader with experience in a fast moving fintech or payments scale up, comfortable operating where speed, complexity, and commercial pressure coexist. You are confident, hungry, and impatient with stagnation. You take ownership and move things forward. You are commercially sharp, technically literate, and emotionally intelligent enough to work across strong, opinionated leaders. You know how to listen well. You bring structure without bureaucracy and pace without recklessness. You care deeply about customers and outcomes, not process theatre. You are naturally curious and proactive about learning, especially in the fields of AI and emerging tooling. You see them as an opportunity to reshape how product teams operate and how value is delivered. You are a leader, coach, and multiplier who raises the bar for your team and your peers. You communicate directly, clearly, and with conviction and are comfortable influencing senior stakeholders. Experience that will help you succeed Experience leading and scaling product teams in fintech, payments, or API-led platforms. Experience operating in a scale up environment where clarity, prioritisation, and delivery pace matter. Experience with gift cards, rewards, incentives, or stored value products is a strong advantage, but not essential. Similarly, experience in high transaction volumes of transactions is helpful but not essential. Exposure to e commerce, fraud prevention, risk, or trust and safety domains is is highly valued. Hands on experience applying learnings, especially AI to product discovery, delivery, decision making, or customer experience is highly valued. Strong understanding of modern product discovery, delivery, and feedback loops and when to bias toward speed versus certainty. Your first 6 months In your first six months, you will have made the product function visibly sharper and faster. You will have established a clear product operating rhythm that Engineering, Commercial, and Leadership trust. Priorities are explicit. Tradeoffs are understood. Delivery dates are predictable. You will have aligned the product roadmap with commercial goals, sales pipelines, and customer value so the business can confidently plan, sell, and invest. You will have strengthened discovery and feedback loops with buyers, brands, and end users, ensuring we are consistently backing the right initiatives and killing the wrong ones early. You will have raised the bar for Product Managers through clear expectations, coaching, and accountability, creating a team that leads rather than waits. You will have partnered tightly with Engineering leadership to remove friction, reduce rework, and increase delivery throughput without sacrificing quality or resilience. You will have introduced practical uses of AI into the product workflow to improve discovery quality, accelerate decision making, tighten feedback loops, and increase delivery leverage. You will be able to point to shipped outcomes, measurable commercial impact, and a product organisation that feels calmer, more confident, and more effective than when you arrived. Most importantly, people across the company will know who owns product delivery and will trust the system you run. Why Tillo Tillo is a market leader in rewards and incentives, connecting customers to over 4,000 brands through a powerful, easy to use API. We operate at the intersection of fintech, commerce, and incentives and are scaling internationally. This role matters. It has real ownership, real influence, and real expectations. You will work directly with a CTO and senior leadership team who expect partnership, pace, and honesty and who are committed to evolving how Product and Engineering operate together, including embracing what AI enables next. Final word This role is not for someone who wants to maintain a system. It is for someone who wants to run one. If you want to move fast with intent, and shape how a fintech scale up delivers value in an AI accelerated world, this is your new role. Benefits We offer all our employees trust and empower our team to work with flexibility and autonomy. We're a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: Enhanced annual leave of 26 days per annum (plus an additional day for your birthday ) Private Medical care through Vitality Employee Incentive Scheme Access to Tillo's Storefront with discounts & gift card vouchers Hybrid Working Top spec equipment including laptop, mouse . click apply for full job details
Feb 05, 2026
Full time
Who we're looking for: Head of Product to own our Product operating system, partnering directly with our CTO and Senior Leadership Team. The challenge: This is not a coordination role. This is not a road map stewardship job. This is a newly formed, product role at the heart of a profitable, fast moving private equity backed, fintech scale up. Where you'll work: This role will be based in our Hove office 2 days a week The Tillo Difference We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We're the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. Job Summary As Head of Product at Tillo, you own our product operating system. You will partner directly with the CTO and the senior leadership team to turn strategy into shipped outcomes, ambition into delivery, and complexity into momentum. You'll sit at the intersection of Product, Engineering, Data, Design, and Commercial and deliver valuable product at pace, with predictability, in direct service of our customers, brands, and consumers. Your outcomes will result in shared successes internally and externally, as measured by OKRs and company and personal goals. At Tillo, The CTO owns the end to end technology and product system you'll make the product engine run. You will lead and develop a team of Product Managers and hold the bar on clarity, quality, and outcomes. You create the rhythm, standards, and accountability that allow empowered teams to move fast without chaos. What you own You will own the performance of the product function at Tillo, how it works across teams, how it communicates, how it launches product features, how it works directly with customers, brands and consumers. You will lead, line manage, coach, and develop a high performing team of Product Managers, setting clear expectations on ownership, decision making, and delivery. You will translate company strategy and commercial priorities into a clear, executable product plan that Engineering and the wider business can deliver against. You will define, run, and continuously improve the end-to-end product life cycle across discovery, delivery, and feedback loops, creating a delivery cadence that is fast, predictable, and trusted. You will work directly with customers, buyers, and brands to deeply understand their needs, identify opportunities, and ensure we are solving the right problems at the right time. You will partner tightly with Engineering leadership to accelerate delivery pace by shaping product initiatives, qualifying options early, managing the delivery pipeline, and ensuring smooth, high quality launches. You will partner with Commercial leadership to align sales pipelines with the product roadmap, unlocking new deals, accelerating revenue, and maximising commercial impact. You will collaborate with Operations, Finance, and Marketing to ensure product launches are complete, well coordinated, and land cleanly in market. You will define and own product OKRs, delivery KPIs, and commercial impact measures, with clear visibility of value delivered and learning achieved. You will be the source of truth on product priorities, delivery status, risks, and outcomes. You communicate clearly, directly, and often to maintain alignment across the company. You will actively evolve how product is practised at Tillo by using AI as a force multiplier. You will apply learning and AI to discovery, decision making, delivery, and feedback loops to increase speed, quality, and leverage. You will not wait for permission or a playbook. Why this role matters You will connect Product and Engineering into a single, coherent system. You will turn strategic intent into executable delivery. You will enable teams to move faster by doing strong product thinking upstream and reducing waste, rework, and indecision. You will enable our global Commercial teams to sell with confidence by aligning roadmap, timing, and customer value. When this role is done well, our business moves faster and feels more in control at the same time. Who you are You are a product leader with experience in a fast moving fintech or payments scale up, comfortable operating where speed, complexity, and commercial pressure coexist. You are confident, hungry, and impatient with stagnation. You take ownership and move things forward. You are commercially sharp, technically literate, and emotionally intelligent enough to work across strong, opinionated leaders. You know how to listen well. You bring structure without bureaucracy and pace without recklessness. You care deeply about customers and outcomes, not process theatre. You are naturally curious and proactive about learning, especially in the fields of AI and emerging tooling. You see them as an opportunity to reshape how product teams operate and how value is delivered. You are a leader, coach, and multiplier who raises the bar for your team and your peers. You communicate directly, clearly, and with conviction and are comfortable influencing senior stakeholders. Experience that will help you succeed Experience leading and scaling product teams in fintech, payments, or API-led platforms. Experience operating in a scale up environment where clarity, prioritisation, and delivery pace matter. Experience with gift cards, rewards, incentives, or stored value products is a strong advantage, but not essential. Similarly, experience in high transaction volumes of transactions is helpful but not essential. Exposure to e commerce, fraud prevention, risk, or trust and safety domains is is highly valued. Hands on experience applying learnings, especially AI to product discovery, delivery, decision making, or customer experience is highly valued. Strong understanding of modern product discovery, delivery, and feedback loops and when to bias toward speed versus certainty. Your first 6 months In your first six months, you will have made the product function visibly sharper and faster. You will have established a clear product operating rhythm that Engineering, Commercial, and Leadership trust. Priorities are explicit. Tradeoffs are understood. Delivery dates are predictable. You will have aligned the product roadmap with commercial goals, sales pipelines, and customer value so the business can confidently plan, sell, and invest. You will have strengthened discovery and feedback loops with buyers, brands, and end users, ensuring we are consistently backing the right initiatives and killing the wrong ones early. You will have raised the bar for Product Managers through clear expectations, coaching, and accountability, creating a team that leads rather than waits. You will have partnered tightly with Engineering leadership to remove friction, reduce rework, and increase delivery throughput without sacrificing quality or resilience. You will have introduced practical uses of AI into the product workflow to improve discovery quality, accelerate decision making, tighten feedback loops, and increase delivery leverage. You will be able to point to shipped outcomes, measurable commercial impact, and a product organisation that feels calmer, more confident, and more effective than when you arrived. Most importantly, people across the company will know who owns product delivery and will trust the system you run. Why Tillo Tillo is a market leader in rewards and incentives, connecting customers to over 4,000 brands through a powerful, easy to use API. We operate at the intersection of fintech, commerce, and incentives and are scaling internationally. This role matters. It has real ownership, real influence, and real expectations. You will work directly with a CTO and senior leadership team who expect partnership, pace, and honesty and who are committed to evolving how Product and Engineering operate together, including embracing what AI enables next. Final word This role is not for someone who wants to maintain a system. It is for someone who wants to run one. If you want to move fast with intent, and shape how a fintech scale up delivers value in an AI accelerated world, this is your new role. Benefits We offer all our employees trust and empower our team to work with flexibility and autonomy. We're a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: Enhanced annual leave of 26 days per annum (plus an additional day for your birthday ) Private Medical care through Vitality Employee Incentive Scheme Access to Tillo's Storefront with discounts & gift card vouchers Hybrid Working Top spec equipment including laptop, mouse . click apply for full job details
Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success at DG owns all post- sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the US and Canada. This role is open to candidates in both the US and Canada working East Coast business hours. Responsibilities Manage multiple projects in parallel for clients across all segments ( ახალგაზრდ, Mid-Market, Enterprise) and every phase of the post- sales customer lifecycle. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Responsible for product performance reporting, business- egwu analyses, and ongoing project planning for your portfolio of customers. Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product's competitive advantages. Work with clients to create mutually agreed-upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results perth clients in a high-touch customer success model. Field customer support inquiries and manage escalations throughout the customer lifecycle. Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio. Qualifications 2+ years client management experience in SaaS - background in CRM, API, and/or Customer Service spaces a plus. Bachelor's Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively and autonomously. You love to solve problems, help people, and want to be an integral part of scaling a start-up. Benefits Fully remote with all-access ثلاثة workspace of your choice. Competitive Salary & Equity Package. Generous Vacation Policy (25 Days). Birthday Off (in addition to Vacation Policy). Monthly Fitness Stipend. Medical, Dental, Vision Health Insurance for US- based Employees. 401k for US- based Employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 05, 2026
Full time
Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by t opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success at DG owns all post- sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the US and Canada. This role is open to candidates in both the US and Canada working East Coast business hours. Responsibilities Manage multiple projects in parallel for clients across all segments ( ახალგაზრდ, Mid-Market, Enterprise) and every phase of the post- sales customer lifecycle. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Responsible for product performance reporting, business- egwu analyses, and ongoing project planning for your portfolio of customers. Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product's competitive advantages. Work with clients to create mutually agreed-upon implementation plans, project timelines, and delivery milestones. Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions. Effectively communicate project requirements, status, and results perth clients in a high-touch customer success model. Field customer support inquiries and manage escalations throughout the customer lifecycle. Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio. Qualifications 2+ years client management experience in SaaS - background in CRM, API, and/or Customer Service spaces a plus. Bachelor's Degree - MBA or technical degree a plus. Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel. Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively. Ability to multitask, prioritize, and manage time effectively and autonomously. You love to solve problems, help people, and want to be an integral part of scaling a start-up. Benefits Fully remote with all-access ثلاثة workspace of your choice. Competitive Salary & Equity Package. Generous Vacation Policy (25 Days). Birthday Off (in addition to Vacation Policy). Monthly Fitness Stipend. Medical, Dental, Vision Health Insurance for US- based Employees. 401k for US- based Employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
