Receptionist Location: Nottingham NG1 Salary: £12.71 per hour Hours: Part Time, Tuesday-Thursday 8am-5pm We're recruiting on behalf of a leading Facilities Management provider for a professional and customer-focused Receptionist to join their front of house team. This is an excellent opportunity for someone who enjoys providing first-class customer service and creating a welcoming environment for visitors, colleagues and contractors. As the first point of contact, you'll play a key role in ensuring the smooth day-to-day running of reception while supporting wider workplace services and administrative functions. Key Responsibilities Welcome visitors, colleagues and contractors in a friendly, professional and approachable manner. Manage visitor sign-in procedures and ensure all guests receive a positive arrival experience. Issue, monitor and collect visitor passes in line with site security procedures. Handle temporary passes, lost passes and access-related enquiries. Maintain a clean, organised and professional reception area at all times. Respond to workplace and reception enquiries, providing excellent customer service. Coordinate incoming deliveries, ensuring parcels and deliveries are logged and distributed efficiently. Maintain accurate visitor records and reception documentation. Replenish visitor passes, reception supplies and workplace materials as required. Provide general administrative support to the Workplace Services team. Liaise with Security, Facilities and Helpdesk teams to resolve queries promptly. Follow all health and safety, emergency and visitor management procedures. Promote a positive workplace experience through professionalism and excellent communication. About You We're looking for an organised, friendly and proactive individual who takes pride in delivering exceptional customer service. Essential Previous experience in a Receptionist, Front of House, Customer Service or Administrative role. Excellent communication and interpersonal skills. Strong organisational skills with the ability to prioritise multiple tasks. Professional, confident and approachable manner. Good attention to detail and accurate record keeping. Proficient in Microsoft Office. Ability to work independently and as part of a wider team. Comfortable working in a busy, customer-facing environment. Desirable Experience within Facilities Management, Corporate Reception or Workplace Services. Experience using visitor management or access control systems. Knowledge of workplace health and safety procedures. Customer Service or Administration qualifications. GCSEs (or equivalent), including English and Maths. If you're an experienced Receptionist or Front of House professional with excellent customer service skills, we'd love to hear from you.
Aug 25, 2026
Contractor
Receptionist Location: Nottingham NG1 Salary: £12.71 per hour Hours: Part Time, Tuesday-Thursday 8am-5pm We're recruiting on behalf of a leading Facilities Management provider for a professional and customer-focused Receptionist to join their front of house team. This is an excellent opportunity for someone who enjoys providing first-class customer service and creating a welcoming environment for visitors, colleagues and contractors. As the first point of contact, you'll play a key role in ensuring the smooth day-to-day running of reception while supporting wider workplace services and administrative functions. Key Responsibilities Welcome visitors, colleagues and contractors in a friendly, professional and approachable manner. Manage visitor sign-in procedures and ensure all guests receive a positive arrival experience. Issue, monitor and collect visitor passes in line with site security procedures. Handle temporary passes, lost passes and access-related enquiries. Maintain a clean, organised and professional reception area at all times. Respond to workplace and reception enquiries, providing excellent customer service. Coordinate incoming deliveries, ensuring parcels and deliveries are logged and distributed efficiently. Maintain accurate visitor records and reception documentation. Replenish visitor passes, reception supplies and workplace materials as required. Provide general administrative support to the Workplace Services team. Liaise with Security, Facilities and Helpdesk teams to resolve queries promptly. Follow all health and safety, emergency and visitor management procedures. Promote a positive workplace experience through professionalism and excellent communication. About You We're looking for an organised, friendly and proactive individual who takes pride in delivering exceptional customer service. Essential Previous experience in a Receptionist, Front of House, Customer Service or Administrative role. Excellent communication and interpersonal skills. Strong organisational skills with the ability to prioritise multiple tasks. Professional, confident and approachable manner. Good attention to detail and accurate record keeping. Proficient in Microsoft Office. Ability to work independently and as part of a wider team. Comfortable working in a busy, customer-facing environment. Desirable Experience within Facilities Management, Corporate Reception or Workplace Services. Experience using visitor management or access control systems. Knowledge of workplace health and safety procedures. Customer Service or Administration qualifications. GCSEs (or equivalent), including English and Maths. If you're an experienced Receptionist or Front of House professional with excellent customer service skills, we'd love to hear from you.
Electrical Fitter Full-time Permanent Onsite - Knighton Clayton Engineering Limited is looking for a practical, detail-focused Electrical Fitter to support the assembly, installation, repair and maintenance of specialist mechanical equipment, including lifeboat carriages and lifeboat launch and recovery tractors. This is a hands-on role for someone who can work confidently from mechanical drawings, electrical schematics, job cards and operational documentation, while maintaining high standards of quality, safety and workmanship. About the role As an Electrical Fitter , you will work closely with engineering, production and support teams to help build, test and maintain launch and recovery equipment. You will also support the resolution of technical issues and contribute to safe, efficient and reliable production processes. Key responsibilities Assemble, repair and maintain launch and recovery equipment, including fitting mechanical and electrical components. Work accurately from mechanical drawings, electrical schematics and operational documentation. Complete job cards, operation manual paperwork and other production records as required. Support the helpdesk with electrical and electronic issues when needed. Work with the Operations Team to ensure tasks are completed to schedule. Maintain safe, clean working areas in line with company standards. Follow company health and safety policies and procedures at all times. Support continuous improvement activities to help improve operational practices. Use information technology to support productivity and business information. Assist other areas of production when required. About you A methodical approach to engineering and strong attention to detail. Ability to read and interpret mechanical and electrical drawings. Sound knowledge of electronics, electrical wiring, electrical assembly and mechanical fitting. Working knowledge of hydraulics and hydraulic systems - desirable. Experience using cranes and power tools. Good communication, numeracy and basic IT skills. Ability to work effectively as part of a team and follow agreed processes. Punctual, professional and committed to maintaining high standards. A clean full driving licence. Experience and qualifications If you are a practical, reliable electrician who enjoys varied hands-on work and takes pride in producing safe, high-quality equipment, we would be pleased to hear from you. City & Guilds, NVQ, BTEC or equivalent qualification in Electrical Engineering is desirable. Experience across electrical and mechanical engineering disciplines is desirable. Time-served experience in a relevant discipline will also be considered This role provides an engaging opportunity for dedicated professionals eager to apply their technical skills in a challenging yet rewarding setting. Benefits: Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme On-site parking Sick pay Ability to commute/relocate: Knighton LD7: reliably commute or plan to relocate before starting work (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Aug 25, 2026
Full time
Electrical Fitter Full-time Permanent Onsite - Knighton Clayton Engineering Limited is looking for a practical, detail-focused Electrical Fitter to support the assembly, installation, repair and maintenance of specialist mechanical equipment, including lifeboat carriages and lifeboat launch and recovery tractors. This is a hands-on role for someone who can work confidently from mechanical drawings, electrical schematics, job cards and operational documentation, while maintaining high standards of quality, safety and workmanship. About the role As an Electrical Fitter , you will work closely with engineering, production and support teams to help build, test and maintain launch and recovery equipment. You will also support the resolution of technical issues and contribute to safe, efficient and reliable production processes. Key responsibilities Assemble, repair and maintain launch and recovery equipment, including fitting mechanical and electrical components. Work accurately from mechanical drawings, electrical schematics and operational documentation. Complete job cards, operation manual paperwork and other production records as required. Support the helpdesk with electrical and electronic issues when needed. Work with the Operations Team to ensure tasks are completed to schedule. Maintain safe, clean working areas in line with company standards. Follow company health and safety policies and procedures at all times. Support continuous improvement activities to help improve operational practices. Use information technology to support productivity and business information. Assist other areas of production when required. About you A methodical approach to engineering and strong attention to detail. Ability to read and interpret mechanical and electrical drawings. Sound knowledge of electronics, electrical wiring, electrical assembly and mechanical fitting. Working knowledge of hydraulics and hydraulic systems - desirable. Experience using cranes and power tools. Good communication, numeracy and basic IT skills. Ability to work effectively as part of a team and follow agreed processes. Punctual, professional and committed to maintaining high standards. A clean full driving licence. Experience and qualifications If you are a practical, reliable electrician who enjoys varied hands-on work and takes pride in producing safe, high-quality equipment, we would be pleased to hear from you. City & Guilds, NVQ, BTEC or equivalent qualification in Electrical Engineering is desirable. Experience across electrical and mechanical engineering disciplines is desirable. Time-served experience in a relevant discipline will also be considered This role provides an engaging opportunity for dedicated professionals eager to apply their technical skills in a challenging yet rewarding setting. Benefits: Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme On-site parking Sick pay Ability to commute/relocate: Knighton LD7: reliably commute or plan to relocate before starting work (preferred) Work authorisation: United Kingdom (required) Work Location: In person
Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians , installers as well as the general public Working with a ticketing system, handling both click apply for full job details
Aug 25, 2026
Full time
Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians , installers as well as the general public Working with a ticketing system, handling both click apply for full job details
Spectrum It Recruitment Limited
Southampton, Hampshire
Customer Support Engineer - Helpdesk / Network - £30,000 + Overtime Location: Hythe / Southampton - Onsite Salary: £30,000 + paid overtime & out-of-hours support We're looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton. This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and w click apply for full job details
Aug 25, 2026
Full time
Customer Support Engineer - Helpdesk / Network - £30,000 + Overtime Location: Hythe / Southampton - Onsite Salary: £30,000 + paid overtime & out-of-hours support We're looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton. This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and w click apply for full job details
Facilities & Maintenance Administrator - £35,000- Wickford Essex- Full Time Office Based My client, a well-established facilities and maintenance provider, is looking for an experienced Facilities & Maintenance Administrator to join their busy Help Desk team based in Wickford, Essex. This is an excellent opportunity for an experienced professional with a background in facilities management, maintenance coordination or Help Desk operations to join a successful and supportive organisation, with opportunities for development and career progression. Reporting to the Help Desk Manager, you will play a key role in coordinating maintenance works from initial instruction through to completion. You will be responsible for scheduling works, liaising with clients, contractors and suppliers, monitoring outstanding jobs and ensuring all systems and records are accurate and up to date. Monday to Friday, 8:30am - 5:00pm Full-time Office-based Wickford, Essex Overtime available and must be willing to work occasional Out of Hours- Paid as overtime Key Responsibilities Manage incoming maintenance requests via telephone, email and client portals. Scheduling Engineers and closing down completed jobs PPMS and Raising Purchase Orders Log and update work requests accurately within the CAFM system. Allocate reactive and planned maintenance jobs to the appropriate trades, contractors and suppliers. Coordinate appointments and arrange site access with clients, contractors and suppliers. Monitor jobs from initial instruction through to completion, ensuring works are progressed within agreed timescales. Maintain accurate and detailed job notes throughout the lifecycle of each work order. Liaise with suppliers and contractors to obtain quotations, provide updates and chase outstanding works. Raise purchase orders and arrange required permits, RAMS and supporting documentation. Ensure quotations, job updates, reports and relevant documentation are uploaded accurately to the CAFM system and client portals. Coordinate Handyman and Electrical PPM works, ensuring schedules and client requirements are met. Monitor outstanding works and proactively follow up on any delays or issues. Provide support to the wider Help Desk team with day-to-day operational requirements. Work collaboratively with colleagues and participate in cross-training to ensure effective team coverage. Skills & Experience Previous experience within a facilities management, maintenance, Help Desk or service coordination environment. Strong organisational and time-management skills, with the ability to manage multiple priorities. Experience using CAFM systems would be advantageous, although training can be provided. Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook. Excellent written and verbal communication skills. Strong problem-solving and critical-thinking abilities. A professional and customer-focused approach. Ability to work independently while also contributing effectively as part of a team. Proactive approach with the ability to take ownership of tasks and see them through to completion. What's on Offer £35,000 per annum Overtime opportunities Monday to Friday, office-based position Training and ongoing development Career progression opportunities Supportive and collaborative working environment Opportunity to join a well-established facilities and maintenance organisation
Aug 25, 2026
Full time
Facilities & Maintenance Administrator - £35,000- Wickford Essex- Full Time Office Based My client, a well-established facilities and maintenance provider, is looking for an experienced Facilities & Maintenance Administrator to join their busy Help Desk team based in Wickford, Essex. This is an excellent opportunity for an experienced professional with a background in facilities management, maintenance coordination or Help Desk operations to join a successful and supportive organisation, with opportunities for development and career progression. Reporting to the Help Desk Manager, you will play a key role in coordinating maintenance works from initial instruction through to completion. You will be responsible for scheduling works, liaising with clients, contractors and suppliers, monitoring outstanding jobs and ensuring all systems and records are accurate and up to date. Monday to Friday, 8:30am - 5:00pm Full-time Office-based Wickford, Essex Overtime available and must be willing to work occasional Out of Hours- Paid as overtime Key Responsibilities Manage incoming maintenance requests via telephone, email and client portals. Scheduling Engineers and closing down completed jobs PPMS and Raising Purchase Orders Log and update work requests accurately within the CAFM system. Allocate reactive and planned maintenance jobs to the appropriate trades, contractors and suppliers. Coordinate appointments and arrange site access with clients, contractors and suppliers. Monitor jobs from initial instruction through to completion, ensuring works are progressed within agreed timescales. Maintain accurate and detailed job notes throughout the lifecycle of each work order. Liaise with suppliers and contractors to obtain quotations, provide updates and chase outstanding works. Raise purchase orders and arrange required permits, RAMS and supporting documentation. Ensure quotations, job updates, reports and relevant documentation are uploaded accurately to the CAFM system and client portals. Coordinate Handyman and Electrical PPM works, ensuring schedules and client requirements are met. Monitor outstanding works and proactively follow up on any delays or issues. Provide support to the wider Help Desk team with day-to-day operational requirements. Work collaboratively with colleagues and participate in cross-training to ensure effective team coverage. Skills & Experience Previous experience within a facilities management, maintenance, Help Desk or service coordination environment. Strong organisational and time-management skills, with the ability to manage multiple priorities. Experience using CAFM systems would be advantageous, although training can be provided. Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook. Excellent written and verbal communication skills. Strong problem-solving and critical-thinking abilities. A professional and customer-focused approach. Ability to work independently while also contributing effectively as part of a team. Proactive approach with the ability to take ownership of tasks and see them through to completion. What's on Offer £35,000 per annum Overtime opportunities Monday to Friday, office-based position Training and ongoing development Career progression opportunities Supportive and collaborative working environment Opportunity to join a well-established facilities and maintenance organisation
Senior Manager, Alternative Investment Operations - 18-Month Fixed Term Contract Location: London, GB, E14 5HQ Brand: HSBC Area of Interest: Asset and Wealth Management Role Workstyle: Hybrid Worker Date: 17 Aug 2026 If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. HSBC Alternatives is the alternative investment arm of HSBC Asset Management, investing globally across Private Credit, Private Markets, Hedge Funds, Real Estate, Infrastructure, and Venture Capital. With USD 85.3bn AUM and 300 colleagues across 10 offices, we're building scalable, well-controlled operating models that support growth. We're looking for an experienced operations leader to join our Direct Alternatives Investment Operations team, focusing on Private Credit products (funds and mandates) on a secondment basis. Reporting to the Head of Direct Alternatives Investment Operations, you'll provide hands on oversight across the investment lifecycle, partner closely with front office and control functions, and help drive process, data, and system improvements-while maintaining strong risk discipline in a controlled function environment. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Lead day to day oversight of end to end investment operations for Private Credit strategies (e.g., Direct Lending, Infrastructure Debt, Venture Debt, Revolving Credit, Trade Finance) across funds and mandates. Oversee transaction and trade services, including execution support, settlement, review/administration of legal documentation, and monitoring of investment restrictions with a risk centric approach. Support new product launches and subsequent closings, contributing to operating model design, operational set up, and calculations such as equalisation. Provide valuation and performance oversight, including NAV review, support for hard to value assets, waterfalls/carry, income reconciliations, and calculations. Manage liquidity and treasury activities including cashflow forecasting, calls/distributions analysis, facilities (credit/overdraft), hedging and FX operations. Own stakeholder and vendor oversight, contribute to investor/portfolio reporting, and drive continuous improvement, change delivery, and control effectiveness. To be successful in this role you should meet the following requirements: Strong experience in investment operations within alternatives is essential, with demonstrable focus on Private Credit and loan style instruments being desirable. Proven capability overseeing complex operational deliverables: documentation, restrictions monitoring, NAV/valuation governance, and portfolio/investor reporting in a controlled environment. Solid understanding of private asset valuation concepts, performance mechanics (e.g., waterfalls/carry), and reconciliations; comfort working with hard to value assets. Experience supporting product launches/structuring and building operating models, including service provider oversight and operational infrastructure set up. Track record of effective risk and control execution (operational risk framework, compliance considerations, regulatory/tax change implementation), with confidence escalating and resolving issues. Strong stakeholder management skills across investment teams, Product, Legal, Compliance, Risk & Control, IT, and external administrators/managers; able to coach and develop junior/offshore colleagues. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Aug 25, 2026
Full time
Senior Manager, Alternative Investment Operations - 18-Month Fixed Term Contract Location: London, GB, E14 5HQ Brand: HSBC Area of Interest: Asset and Wealth Management Role Workstyle: Hybrid Worker Date: 17 Aug 2026 If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. HSBC Alternatives is the alternative investment arm of HSBC Asset Management, investing globally across Private Credit, Private Markets, Hedge Funds, Real Estate, Infrastructure, and Venture Capital. With USD 85.3bn AUM and 300 colleagues across 10 offices, we're building scalable, well-controlled operating models that support growth. We're looking for an experienced operations leader to join our Direct Alternatives Investment Operations team, focusing on Private Credit products (funds and mandates) on a secondment basis. Reporting to the Head of Direct Alternatives Investment Operations, you'll provide hands on oversight across the investment lifecycle, partner closely with front office and control functions, and help drive process, data, and system improvements-while maintaining strong risk discipline in a controlled function environment. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Lead day to day oversight of end to end investment operations for Private Credit strategies (e.g., Direct Lending, Infrastructure Debt, Venture Debt, Revolving Credit, Trade Finance) across funds and mandates. Oversee transaction and trade services, including execution support, settlement, review/administration of legal documentation, and monitoring of investment restrictions with a risk centric approach. Support new product launches and subsequent closings, contributing to operating model design, operational set up, and calculations such as equalisation. Provide valuation and performance oversight, including NAV review, support for hard to value assets, waterfalls/carry, income reconciliations, and calculations. Manage liquidity and treasury activities including cashflow forecasting, calls/distributions analysis, facilities (credit/overdraft), hedging and FX operations. Own stakeholder and vendor oversight, contribute to investor/portfolio reporting, and drive continuous improvement, change delivery, and control effectiveness. To be successful in this role you should meet the following requirements: Strong experience in investment operations within alternatives is essential, with demonstrable focus on Private Credit and loan style instruments being desirable. Proven capability overseeing complex operational deliverables: documentation, restrictions monitoring, NAV/valuation governance, and portfolio/investor reporting in a controlled environment. Solid understanding of private asset valuation concepts, performance mechanics (e.g., waterfalls/carry), and reconciliations; comfort working with hard to value assets. Experience supporting product launches/structuring and building operating models, including service provider oversight and operational infrastructure set up. Track record of effective risk and control execution (operational risk framework, compliance considerations, regulatory/tax change implementation), with confidence escalating and resolving issues. Strong stakeholder management skills across investment teams, Product, Legal, Compliance, Risk & Control, IT, and external administrators/managers; able to coach and develop junior/offshore colleagues. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Lead the team. Drive performance. Deliver exceptional customer service. My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team. Having worked with this business for a number of years, I've seen them go from strength to strength. They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team. This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service. Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from other fast-paced operational environments will may also be considered. Experience within the retail property maintenance sector would also be useful but is by no means essential. The Role As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels. This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and ensuring the team consistently delivers an outstanding service. Whilst you'll line manage the Helpdesk team, the majority of HR administration is supported by an external HR provider, allowing you to focus on operational performance and continuous improvement. Your responsibilities will include: Leading and motivating the Helpdesk team to deliver exceptional customer service. Overseeing reactive and planned maintenance works to ensure SLA compliance. Managing Priority 1 and Priority 2 jobs, ensuring customers receive regular updates. Building strong relationships with key customers and resolving escalated issues. Monitoring KPIs, SLAs, workflow and performance. Producing reports for senior management and making recommendations for improvement. Driving continuous improvement across systems, processes and procedures. Working closely with contractors and internal departments to ensure excellent service delivery. Creating a positive, accountable and customer-focused culture within the team. About You You'll be an experienced people manager with strong operational experience within the Facilities Maintenance and Management sector and a passion for delivering outstanding customer service and improving operational performance. Why Join? This is an excellent opportunity to join a well-established and growing business that genuinely values its people. You'll have the autonomy to make a real impact, lead a successful team and play a key role in the continued growth of the business. Working from beautiful modern offices with a supportive leadership team, you'll be joining a company that invests in its people and encourages new ideas to improve service and performance. Ready for your next challenge?
Aug 25, 2026
Full time
Lead the team. Drive performance. Deliver exceptional customer service. My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team. Having worked with this business for a number of years, I've seen them go from strength to strength. They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team. This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service. Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from other fast-paced operational environments will may also be considered. Experience within the retail property maintenance sector would also be useful but is by no means essential. The Role As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels. This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and ensuring the team consistently delivers an outstanding service. Whilst you'll line manage the Helpdesk team, the majority of HR administration is supported by an external HR provider, allowing you to focus on operational performance and continuous improvement. Your responsibilities will include: Leading and motivating the Helpdesk team to deliver exceptional customer service. Overseeing reactive and planned maintenance works to ensure SLA compliance. Managing Priority 1 and Priority 2 jobs, ensuring customers receive regular updates. Building strong relationships with key customers and resolving escalated issues. Monitoring KPIs, SLAs, workflow and performance. Producing reports for senior management and making recommendations for improvement. Driving continuous improvement across systems, processes and procedures. Working closely with contractors and internal departments to ensure excellent service delivery. Creating a positive, accountable and customer-focused culture within the team. About You You'll be an experienced people manager with strong operational experience within the Facilities Maintenance and Management sector and a passion for delivering outstanding customer service and improving operational performance. Why Join? This is an excellent opportunity to join a well-established and growing business that genuinely values its people. You'll have the autonomy to make a real impact, lead a successful team and play a key role in the continued growth of the business. Working from beautiful modern offices with a supportive leadership team, you'll be joining a company that invests in its people and encourages new ideas to improve service and performance. Ready for your next challenge?
Here at John Finch Computers, we have been providing professional computer support to home users for more than 20 years. About the role: We're looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies. As a first point of contact for customers, you'll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional environment. You'll learn how to troubleshoot technical issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support. Ideal for someone with a passion for technology, a willingness to learn, and an ambition to build a long-term career in cloud and IT services. Responsibilities: Provide first-line technical support via phone, email, and ticketing systems, escalating complex issues when needed Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and user account management Create and manage user accounts, permissions, password resets, and Microsoft Entra ID administration Troubleshoot issues across Microsoft 365, Windows, cloud services, hardware, peripherals, and basic networking Maintain accurate service desk records and contribute to internal documentation and knowledge bases Deliver friendly, professional customer support and build strong customer relationships Desirable skills and experience: It would be beneficial if candidates have some knowledge or experience of: Microsoft 365 Windows operating systems Cloud technologies Computer hardware Basic networking concepts Cyber security fundamentals IT administration Full UK driving licence ( essential ) The ideal candidate will: Have a genuine passion for technology and cloud services Be enthusiastic and eager to learn Communicate clearly and confidently with customers and colleagues Have excellent organisational skills and attention to detail Demonstrate initiative, motivation, and a positive attitude Be able to work both independently and as part of a team Show a willingness to continuously develop technical knowledge and professional skills Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday 9am - 17:30pm Benefits: Salary: £17,000 - £19,000 per annum, depending on experience Ongoing training and career development opportunities Supportive and experienced team environment Future prospects: We invest in our people and are committed to promoting from within. You will gain practical experience and a nationally recognised Level 3 apprenticeship qualification. On successful completion you will be well placed to progress into more senior IT roles or further technical qualifications. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Aug 24, 2026
Full time
Here at John Finch Computers, we have been providing professional computer support to home users for more than 20 years. About the role: We're looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies. As a first point of contact for customers, you'll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional environment. You'll learn how to troubleshoot technical issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support. Ideal for someone with a passion for technology, a willingness to learn, and an ambition to build a long-term career in cloud and IT services. Responsibilities: Provide first-line technical support via phone, email, and ticketing systems, escalating complex issues when needed Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and user account management Create and manage user accounts, permissions, password resets, and Microsoft Entra ID administration Troubleshoot issues across Microsoft 365, Windows, cloud services, hardware, peripherals, and basic networking Maintain accurate service desk records and contribute to internal documentation and knowledge bases Deliver friendly, professional customer support and build strong customer relationships Desirable skills and experience: It would be beneficial if candidates have some knowledge or experience of: Microsoft 365 Windows operating systems Cloud technologies Computer hardware Basic networking concepts Cyber security fundamentals IT administration Full UK driving licence ( essential ) The ideal candidate will: Have a genuine passion for technology and cloud services Be enthusiastic and eager to learn Communicate clearly and confidently with customers and colleagues Have excellent organisational skills and attention to detail Demonstrate initiative, motivation, and a positive attitude Be able to work both independently and as part of a team Show a willingness to continuously develop technical knowledge and professional skills Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday 9am - 17:30pm Benefits: Salary: £17,000 - £19,000 per annum, depending on experience Ongoing training and career development opportunities Supportive and experienced team environment Future prospects: We invest in our people and are committed to promoting from within. You will gain practical experience and a nationally recognised Level 3 apprenticeship qualification. On successful completion you will be well placed to progress into more senior IT roles or further technical qualifications. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
GSF Car Parts Limited
Wolverhampton, Staffordshire
About The Role Head of Customer Support - eCommerce GSF Car Parts Wolverhampton / Hybrid Full-time We're one of the UK's leading automotive parts retailers, and our eCommerce division is growing fast - in the UK and across Europe. We're looking for a Head of Customer Support to own the customer experience behind it all. This role is based 3 days in the office, 2 from home. The office can not be accessed via public transport, so own vehicle is a must. The role This is your chance to build and lead a support function that genuinely moves the needle. You'll own the end-to-end support experience across all our digital channels in the UK, while managing the outsourced partner who'll deliver customer support across our new European markets. Getting that partnership right - the onboarding, the standards, the performance - is central to our expansion, and it's yours to own. You won't just be firefighting tickets - you'll be tackling root causes, driving down cost-to-serve, and making sure every customer, trade or retail, gets fast, expert help when they need it. What you'll do Set and deliver the support strategy for our eCommerce division Own the relationship with our outsourced support partner delivering European expansion - from selection and onboarding to day-to-day performance Set service standards, SLAs, and quality benchmarks, and hold the partner accountable to them Own the metrics that matter - CSAT, response times, resolution, cost-to-serve - across both in-house and outsourced operations Use support data to fix friction across the customer journey Partner with trading, fulfilment, and digital to solve problems at source About You What you'll bring Proven leadership of a customer support or contact centre team, ideally in eCommerce or omnichannel retail Experience managing outsourced or third-party support partners, ideally across multiple markets or languages A track record of scaling operations and lifting service KPIs Strong command of helpdesk tooling and automation A data-driven mindset and sharp commercial instincts Bonus points for international or automotive experience Why GSF? You'll join an ambitious, growing eCommerce team at a pivotal moment - with the scope to shape a function from the ground up and make a visible impact on the business. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Aug 24, 2026
Full time
About The Role Head of Customer Support - eCommerce GSF Car Parts Wolverhampton / Hybrid Full-time We're one of the UK's leading automotive parts retailers, and our eCommerce division is growing fast - in the UK and across Europe. We're looking for a Head of Customer Support to own the customer experience behind it all. This role is based 3 days in the office, 2 from home. The office can not be accessed via public transport, so own vehicle is a must. The role This is your chance to build and lead a support function that genuinely moves the needle. You'll own the end-to-end support experience across all our digital channels in the UK, while managing the outsourced partner who'll deliver customer support across our new European markets. Getting that partnership right - the onboarding, the standards, the performance - is central to our expansion, and it's yours to own. You won't just be firefighting tickets - you'll be tackling root causes, driving down cost-to-serve, and making sure every customer, trade or retail, gets fast, expert help when they need it. What you'll do Set and deliver the support strategy for our eCommerce division Own the relationship with our outsourced support partner delivering European expansion - from selection and onboarding to day-to-day performance Set service standards, SLAs, and quality benchmarks, and hold the partner accountable to them Own the metrics that matter - CSAT, response times, resolution, cost-to-serve - across both in-house and outsourced operations Use support data to fix friction across the customer journey Partner with trading, fulfilment, and digital to solve problems at source About You What you'll bring Proven leadership of a customer support or contact centre team, ideally in eCommerce or omnichannel retail Experience managing outsourced or third-party support partners, ideally across multiple markets or languages A track record of scaling operations and lifting service KPIs Strong command of helpdesk tooling and automation A data-driven mindset and sharp commercial instincts Bonus points for international or automotive experience Why GSF? You'll join an ambitious, growing eCommerce team at a pivotal moment - with the scope to shape a function from the ground up and make a visible impact on the business. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
IT Support Engineer (1st / 2nd Line) Location: Hoddesdon Salary: Competitive Contract: Permanent, Full Time Travel: Occasional travel to sites across UK&I Yolk Recruitment is supporting a growing organisation with the recruitment of an IT Support Engineer to join its internal IT team. This is a hands-on 1st and 2nd line role supporting users across a multi-site environment. You'll take ownership of incidents from initial triage through to resolution, working across Microsoft 365, Active Directory / Entra ID, endpoint security and general desktop support. What you'll be doing Providing 1st and 2nd line support across desktops, laptops, mobiles, printers and peripherals Managing and resolving support tickets in line with SLAs Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint Managing users and access through Active Directory / Entra ID Supporting MFA, Conditional Access and Microsoft Defender Deploying and managing devices through Microsoft Intune / Endpoint Manager Supporting joiners, movers and leavers Assisting with patching, vulnerability remediation and endpoint security Supporting IT asset, licence and subscription management Troubleshooting basic networking and connectivity issues Maintaining IT documentation and knowledge base articles What you'll bring You'll have previous experience within an IT Support, Helpdesk or Desktop Support position, alongside: Strong Windows desktop support experience Good working knowledge of Microsoft 365 Experience with Active Directory / Entra ID Exposure to Microsoft Defender / Advanced Threat Protection Basic networking knowledge Experience supporting remote or multi-site users Strong troubleshooting and communication skills Experience with Microsoft Intune, Azure, Dynamics 365 Business Central, Power Platform, Paxton, Time & Attendance systems or Splicecom PBX would be advantageous, but isn't essential. What's in it for you? You'll join a collaborative IT team operating in a modern Microsoft-first environment, with exposure to cloud, security and endpoint management technologies. There's also genuine scope to develop towards senior support, infrastructure or specialist positions. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Aug 24, 2026
Full time
IT Support Engineer (1st / 2nd Line) Location: Hoddesdon Salary: Competitive Contract: Permanent, Full Time Travel: Occasional travel to sites across UK&I Yolk Recruitment is supporting a growing organisation with the recruitment of an IT Support Engineer to join its internal IT team. This is a hands-on 1st and 2nd line role supporting users across a multi-site environment. You'll take ownership of incidents from initial triage through to resolution, working across Microsoft 365, Active Directory / Entra ID, endpoint security and general desktop support. What you'll be doing Providing 1st and 2nd line support across desktops, laptops, mobiles, printers and peripherals Managing and resolving support tickets in line with SLAs Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint Managing users and access through Active Directory / Entra ID Supporting MFA, Conditional Access and Microsoft Defender Deploying and managing devices through Microsoft Intune / Endpoint Manager Supporting joiners, movers and leavers Assisting with patching, vulnerability remediation and endpoint security Supporting IT asset, licence and subscription management Troubleshooting basic networking and connectivity issues Maintaining IT documentation and knowledge base articles What you'll bring You'll have previous experience within an IT Support, Helpdesk or Desktop Support position, alongside: Strong Windows desktop support experience Good working knowledge of Microsoft 365 Experience with Active Directory / Entra ID Exposure to Microsoft Defender / Advanced Threat Protection Basic networking knowledge Experience supporting remote or multi-site users Strong troubleshooting and communication skills Experience with Microsoft Intune, Azure, Dynamics 365 Business Central, Power Platform, Paxton, Time & Attendance systems or Splicecom PBX would be advantageous, but isn't essential. What's in it for you? You'll join a collaborative IT team operating in a modern Microsoft-first environment, with exposure to cloud, security and endpoint management technologies. There's also genuine scope to develop towards senior support, infrastructure or specialist positions. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
IT Support Technician Location: Lingfield, Surrey Salary: £26,500 to £27,500 Hours: 40 hours per week Holiday: 22 days plus bank holidays MFK Recruitment is proud to be working with a well-established and growing technology business that provides specialist IT services to the education sector. We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today , which speaks volumes about the culture, progression and support they provide. We are seeking an enthusiastic IT Support Technician to join their onsite education team in Surrey. Working alongside an experienced Senior IT Engineer, you will provide first-line technical support to staff and students while helping to maintain the organisation's IT systems, devices and network. This is an excellent opportunity for someone beginning their IT career or looking to develop their existing support experience. Home projects and self-taught technical knowledge will also be considered. IT Support Technician - Responsibilities: Resolve first-line IT support tickets through the helpdesk Provide friendly technical support to staff and students Install software and upgrade existing applications Test, diagnose and repair laptops, desktops and other IT equipment Assist with the maintenance of the network and wider IT infrastructure Carry out routine maintenance of classroom technology Maintain and manage hardware and peripherals Ensure IT systems and devices are secure and appropriate for student use Escalate more complex technical issues when required Maintain clear and accurate support records IT Support Technician - Requirements: Previous IT experience or evidence of personal IT projects A genuine passion for technology and problem-solving Experience working in a customer-facing role Strong written and verbal communication skills A friendly, patient and approachable manner The confidence to work independently and as part of a team Excellent attention to detail and organisational skills A willingness to learn, train and progress GCSEs in English and Maths An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial What's on offer: Salary of £26,500 to £27,500 22 days' annual leave plus bank holidays Excellent training and career progression opportunities Support from an experienced technical team Exposure to a broad range of technologies The opportunity to develop within a successful and growing IT business Regular company social events and a welcoming team culture As this position is based within an education environment, the successful candidate will be required to complete an enhanced DBS check and relevant safer recruitment checks.
Aug 24, 2026
Full time
IT Support Technician Location: Lingfield, Surrey Salary: £26,500 to £27,500 Hours: 40 hours per week Holiday: 22 days plus bank holidays MFK Recruitment is proud to be working with a well-established and growing technology business that provides specialist IT services to the education sector. We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today , which speaks volumes about the culture, progression and support they provide. We are seeking an enthusiastic IT Support Technician to join their onsite education team in Surrey. Working alongside an experienced Senior IT Engineer, you will provide first-line technical support to staff and students while helping to maintain the organisation's IT systems, devices and network. This is an excellent opportunity for someone beginning their IT career or looking to develop their existing support experience. Home projects and self-taught technical knowledge will also be considered. IT Support Technician - Responsibilities: Resolve first-line IT support tickets through the helpdesk Provide friendly technical support to staff and students Install software and upgrade existing applications Test, diagnose and repair laptops, desktops and other IT equipment Assist with the maintenance of the network and wider IT infrastructure Carry out routine maintenance of classroom technology Maintain and manage hardware and peripherals Ensure IT systems and devices are secure and appropriate for student use Escalate more complex technical issues when required Maintain clear and accurate support records IT Support Technician - Requirements: Previous IT experience or evidence of personal IT projects A genuine passion for technology and problem-solving Experience working in a customer-facing role Strong written and verbal communication skills A friendly, patient and approachable manner The confidence to work independently and as part of a team Excellent attention to detail and organisational skills A willingness to learn, train and progress GCSEs in English and Maths An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial What's on offer: Salary of £26,500 to £27,500 22 days' annual leave plus bank holidays Excellent training and career progression opportunities Support from an experienced technical team Exposure to a broad range of technologies The opportunity to develop within a successful and growing IT business Regular company social events and a welcoming team culture As this position is based within an education environment, the successful candidate will be required to complete an enhanced DBS check and relevant safer recruitment checks.
Job Title: 1st Line Support Engineer Location : Office based - Brighton Job Type: Permanent, Full-Time Reports to: Helpdesk Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a- friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login problems, password resets, and application issues. End-to-end ownership and resolution of 1st line tickets in line with Trident's SLA's/KPI's. Providing regular updates to clients on the progress of their tickets. Working ad-hoc on tasks requested. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience" . Continued assessment of security, integrity, and availability both internally and in part of Trident's service. About You We welcome candidates with experience in the following technologies, though not all are essential: Microsoft Windows & Mac operating systems and other common applications. Microsoft Office components such as Word, Excel, Outlook, etc. support. Microsoft 365 & Active Directory administration and support. General understanding of networking principles (IP addressing, DNS, DHCP, etc). A flair for troubleshooting, communication, and exceptional customer service. Effective communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Strong task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification would be desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people- focused organisation, we would love to hear from you. Apply today to be considered for this exciting 1st Line Support Engineer opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.
Aug 24, 2026
Full time
Job Title: 1st Line Support Engineer Location : Office based - Brighton Job Type: Permanent, Full-Time Reports to: Helpdesk Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a- friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As a 1st Line Support Engineer , you will be the first point of contact for resolving IT issues and providing outstanding customer service. This role requires a combination of technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. The key role responsibilities Answering support queries via phone, email and via the ticketing system. Troubleshoot and resolve hardware, software, and network issues. Troubleshooting helpdesk tickets via remote access. Assist users with login problems, password resets, and application issues. End-to-end ownership and resolution of 1st line tickets in line with Trident's SLA's/KPI's. Providing regular updates to clients on the progress of their tickets. Working ad-hoc on tasks requested. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience" . Continued assessment of security, integrity, and availability both internally and in part of Trident's service. About You We welcome candidates with experience in the following technologies, though not all are essential: Microsoft Windows & Mac operating systems and other common applications. Microsoft Office components such as Word, Excel, Outlook, etc. support. Microsoft 365 & Active Directory administration and support. General understanding of networking principles (IP addressing, DNS, DHCP, etc). A flair for troubleshooting, communication, and exceptional customer service. Effective communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Strong task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification would be desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people- focused organisation, we would love to hear from you. Apply today to be considered for this exciting 1st Line Support Engineer opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Custody Tax sits withinHSBC Securities Services (SSv), part ofMarkets and Securities Services. We support leading institutional clients by helping them access markets, safeguard assets and operate efficiently across complex global markets. Based in Edinburgh, this role supports theTax Technical Senior Managerto research, interpret and implement changes in global tax regimes, ensuringMSS GC Europemeets custody tax compliance requirements across multiple client types. You'll work closely with clients and internal stakeholders to deliver strong service, control and commercial outcomes. We are currently seeking a professional to join our team in the role ofCustody Tax Technical Manager. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a high-quality, risk-controlled client service, ensuring work is completed within agreed timelines and complex queries are answered promptly. Monitor and assess tax/regulatory market changes, validate external data (including tax treaties) and implement updates to processes and client communications. Maintain accurate client tax staticand ensure MSS system static(market and treaty rates) is correct and reconciled; investigate and resolve exceptions within targets. Support tax authority audits and regulatory requirements through robust controls, evidence and timely responses; produce MI and service/risk reporting. Provide technical support across Custody Tax including Withholding Tax, Double Taxation Agreements, SDRT, and Tax Logistics. Support and oversee Tax Transparent Funds (TTFs) activity, including periodic reporting, adherence to standard processes/tools, risk management and continuous improvement. Partner with IT to support ongoing development for Custody Tax processing (e.g., Xceptor and Bancs). To be successful you should have: Proven in-depth knowledge of the securities industry and global market infrastructure. Detailed understanding and knowledge of a Tax Operations environment. Comprehensive knowledge of withholding tax and double taxation agreements worldwide. Experience ensuring all client tax-related static is maintained and accurate, including investigating and resolving queries/exceptions within set targets. Proven capability to provide support to Tax Transparent Funds (TTFs), including BAU support and associated reporting/control activities. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Telephone: If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Custody Tax sits withinHSBC Securities Services (SSv), part ofMarkets and Securities Services. We support leading institutional clients by helping them access markets, safeguard assets and operate efficiently across complex global markets. Based in Edinburgh, this role supports theTax Technical Senior Managerto research, interpret and implement changes in global tax regimes, ensuringMSS GC Europemeets custody tax compliance requirements across multiple client types. You'll work closely with clients and internal stakeholders to deliver strong service, control and commercial outcomes. We are currently seeking a professional to join our team in the role ofCustody Tax Technical Manager. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a high-quality, risk-controlled client service, ensuring work is completed within agreed timelines and complex queries are answered promptly. Monitor and assess tax/regulatory market changes, validate external data (including tax treaties) and implement updates to processes and client communications. Maintain accurate client tax staticand ensure MSS system static(market and treaty rates) is correct and reconciled; investigate and resolve exceptions within targets. Support tax authority audits and regulatory requirements through robust controls, evidence and timely responses; produce MI and service/risk reporting. Provide technical support across Custody Tax including Withholding Tax, Double Taxation Agreements, SDRT, and Tax Logistics. Support and oversee Tax Transparent Funds (TTFs) activity, including periodic reporting, adherence to standard processes/tools, risk management and continuous improvement. Partner with IT to support ongoing development for Custody Tax processing (e.g., Xceptor and Bancs). To be successful you should have: Proven in-depth knowledge of the securities industry and global market infrastructure. Detailed understanding and knowledge of a Tax Operations environment. Comprehensive knowledge of withholding tax and double taxation agreements worldwide. Experience ensuring all client tax-related static is maintained and accurate, including investigating and resolving queries/exceptions within set targets. Proven capability to provide support to Tax Transparent Funds (TTFs), including BAU support and associated reporting/control activities. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Aug 24, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Custody Tax sits withinHSBC Securities Services (SSv), part ofMarkets and Securities Services. We support leading institutional clients by helping them access markets, safeguard assets and operate efficiently across complex global markets. Based in Edinburgh, this role supports theTax Technical Senior Managerto research, interpret and implement changes in global tax regimes, ensuringMSS GC Europemeets custody tax compliance requirements across multiple client types. You'll work closely with clients and internal stakeholders to deliver strong service, control and commercial outcomes. We are currently seeking a professional to join our team in the role ofCustody Tax Technical Manager. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a high-quality, risk-controlled client service, ensuring work is completed within agreed timelines and complex queries are answered promptly. Monitor and assess tax/regulatory market changes, validate external data (including tax treaties) and implement updates to processes and client communications. Maintain accurate client tax staticand ensure MSS system static(market and treaty rates) is correct and reconciled; investigate and resolve exceptions within targets. Support tax authority audits and regulatory requirements through robust controls, evidence and timely responses; produce MI and service/risk reporting. Provide technical support across Custody Tax including Withholding Tax, Double Taxation Agreements, SDRT, and Tax Logistics. Support and oversee Tax Transparent Funds (TTFs) activity, including periodic reporting, adherence to standard processes/tools, risk management and continuous improvement. Partner with IT to support ongoing development for Custody Tax processing (e.g., Xceptor and Bancs). To be successful you should have: Proven in-depth knowledge of the securities industry and global market infrastructure. Detailed understanding and knowledge of a Tax Operations environment. Comprehensive knowledge of withholding tax and double taxation agreements worldwide. Experience ensuring all client tax-related static is maintained and accurate, including investigating and resolving queries/exceptions within set targets. Proven capability to provide support to Tax Transparent Funds (TTFs), including BAU support and associated reporting/control activities. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Telephone: If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Custody Tax sits withinHSBC Securities Services (SSv), part ofMarkets and Securities Services. We support leading institutional clients by helping them access markets, safeguard assets and operate efficiently across complex global markets. Based in Edinburgh, this role supports theTax Technical Senior Managerto research, interpret and implement changes in global tax regimes, ensuringMSS GC Europemeets custody tax compliance requirements across multiple client types. You'll work closely with clients and internal stakeholders to deliver strong service, control and commercial outcomes. We are currently seeking a professional to join our team in the role ofCustody Tax Technical Manager. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Deliver a high-quality, risk-controlled client service, ensuring work is completed within agreed timelines and complex queries are answered promptly. Monitor and assess tax/regulatory market changes, validate external data (including tax treaties) and implement updates to processes and client communications. Maintain accurate client tax staticand ensure MSS system static(market and treaty rates) is correct and reconciled; investigate and resolve exceptions within targets. Support tax authority audits and regulatory requirements through robust controls, evidence and timely responses; produce MI and service/risk reporting. Provide technical support across Custody Tax including Withholding Tax, Double Taxation Agreements, SDRT, and Tax Logistics. Support and oversee Tax Transparent Funds (TTFs) activity, including periodic reporting, adherence to standard processes/tools, risk management and continuous improvement. Partner with IT to support ongoing development for Custody Tax processing (e.g., Xceptor and Bancs). To be successful you should have: Proven in-depth knowledge of the securities industry and global market infrastructure. Detailed understanding and knowledge of a Tax Operations environment. Comprehensive knowledge of withholding tax and double taxation agreements worldwide. Experience ensuring all client tax-related static is maintained and accurate, including investigating and resolving queries/exceptions within set targets. Proven capability to provide support to Tax Transparent Funds (TTFs), including BAU support and associated reporting/control activities. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
1st Line Network Support Engineer Location: Central Brighton Paying between £, depending on experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team. Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment. Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment. The Role Act as the first point of contact for customer support enquiries via phone, email and ticketing systems Troubleshoot and resolve first-line technical issues, escalating more complex faults when required Accurately log, prioritise and manage support tickets through to resolution Communicate with customers throughout the support process, ensuring a high level of service Support a range of network and telecommunications-related products and services About You Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role Strong customer service and communication skills A genuine interest in technology, networking and telecommunications. Ability to troubleshoot issues methodically and remain calm under pressure Experience using ticketing or service management systems Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services. Location: Central Brighton Salary: £ per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home
Aug 24, 2026
Full time
1st Line Network Support Engineer Location: Central Brighton Paying between £, depending on experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team. Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment. Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment. The Role Act as the first point of contact for customer support enquiries via phone, email and ticketing systems Troubleshoot and resolve first-line technical issues, escalating more complex faults when required Accurately log, prioritise and manage support tickets through to resolution Communicate with customers throughout the support process, ensuring a high level of service Support a range of network and telecommunications-related products and services About You Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role Strong customer service and communication skills A genuine interest in technology, networking and telecommunications. Ability to troubleshoot issues methodically and remain calm under pressure Experience using ticketing or service management systems Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services. Location: Central Brighton Salary: £ per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home
Our client is looking for a Maintenance Helpdesk Administrator to be based in West Derby Liverpool. This role is working Monday to Friday in the office (no home working) You will be required to support the facilities team with maintenance helpdesk requests, arranging for tradespeople to carry out jobs, sign people onto site and general admin duties. This role is 8.00am to 5.00pm Pay is 14.per hour Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 24, 2026
Seasonal
Our client is looking for a Maintenance Helpdesk Administrator to be based in West Derby Liverpool. This role is working Monday to Friday in the office (no home working) You will be required to support the facilities team with maintenance helpdesk requests, arranging for tradespeople to carry out jobs, sign people onto site and general admin duties. This role is 8.00am to 5.00pm Pay is 14.per hour Eden Brown is acting as an Employment Business in relation to this vacancy.
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
Aug 24, 2026
Full time
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
Customer Service Agent / Helpdesk Agen t Salary £32,000-£34,000, depending on experience Hours 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Responsibilities • Engagement with other departments • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally Microsoft Dynamics) • Experience with SAP • Experience working in an AV / VC technology environment • Previous customer service experience
Aug 24, 2026
Full time
Customer Service Agent / Helpdesk Agen t Salary £32,000-£34,000, depending on experience Hours 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Responsibilities • Engagement with other departments • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements • Effective actioning and follow-up of required activities • Meticulous attention to detail • Strong administration and organisational skills • Commercial awareness • Excellent customer relations and interpersonal skills • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems • Experience with CRM systems (ideally Microsoft Dynamics) • Experience with SAP • Experience working in an AV / VC technology environment • Previous customer service experience
Job Description What this job involves: As JLL's Floor Ambassador for Workplace Experience, you'll create "Delight" by breeding a customer-centric experience for guests within your assigned portfolio, with a laser focus on providing outstanding workplace experience. You'll combine strong facilities management expertise with exceptional service delivery, ensuring seamless day-to-day operations while proactively addressing building systems, space functionality, and environmental concerns. You'll develop a deep understanding of the workplace and surrounding areas, becoming the single point of contact for daily workplace needs on office floors and a trusted counsel to guests. Your FM responsibilities include coordinating maintenance requests, conducting regular floor inspections, managing vendor activities, ensuring compliance with health and safety standards, and resolving operational issues efficiently. This role acts as an embedded point of contact for the Client team regarding workplace activities at a site level, supporting account initiatives by driving consistent implementation and delivery through nudge behaviours. You'll bridge the gap between occupant experience and building operations, translating technical FM requirements into service excellence. A pivotal aspect of this role is active engagement and interfacing with lines of business and occupants as the ultimate service recipients. You'll transform the workplace team of the future by fostering all-level relationships, understanding business traits and needs, anticipating facility-related challenges, and problem-solving on the fly. What your day-to-day will look like: Own your assigned floor(s), taking personal responsibility for everyone and everything, ensuring all staff and personal within the workplace team are achieving a seamless office environment. Know each person by name, what they do, and what community they belong to, greeting new people and helping them settle into their working environment Work as a mobile team member without a fixed workstation, constantly present on floors with your community using a tablet to communicate and log tickets Manage the Corrigo helpdesk jointly with the other Floor Ambassador, reporting status updates and issues to the Assistant Facilities Manager Manage repair and maintenance services, arrange fixes with facilities colleagues, and ensure quality completion of scheduled and ad-hoc maintenance work Monitor service provider performance to ensure contractual obligations are met and exceeded Liaise between hospitality teams and facilities for event setup logistics, and coordinate with vendors for scheduling work while managing client expectations, for on floor activities. Conduct floor inspections continuously to ensure cleanliness and maintenance standards are correct Share observations regarding any misalignment to nudge behaviours and consolidate feedback to management regularly for ongoing improvement, good catches/ near misses. Pro-actively develop and manage client relationships, ensuring expected service levels are achieved and KPIs are met or exceeded Conduct data analysis and generate reports as per service delivery requirements and overall account management Management of the parking software and completion of twice-weekly on-site parking audits Manage the locker software system, provide training to on-site staff, and conduct regular locker audits. Required Qualifications: Minimum 3 years' relevant experience in customer-facing roles such as FM, Hospitality, Events Management, or Serviced Office environments Excellent verbal and written communication skills with fluency in English Strong analytical, organizational, and administration skills Customer-focused mindset with proven ability to proactively establish customer relationships Strong PC literacy and proficiency in MS Office applications Proven ability to function effectively as part of a team Ability to effectively communicate and interact with all levels of people Preferred Qualifications: Diploma or Bachelor's degree in facilities management, hospitality, business, or other related field Natural hospitality-oriented communications acumen Ability to adapt in a fast-paced working environment and be versatile in meeting changing client needs Proven ability to initiate and follow through with improvement initiatives, creating opportunities for efficiencies and process amendments Experience with workplace technology and digital platforms Understanding of workplace standards and ability to counsel on space needs and options Experience supporting initiatives such as user experience programs and system roll-outs What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. JLL is committed to fair employment practices and welcomes applications from all qualified candidates regardless of race, religion, gender, age, family status, or disability.
Aug 24, 2026
Full time
Job Description What this job involves: As JLL's Floor Ambassador for Workplace Experience, you'll create "Delight" by breeding a customer-centric experience for guests within your assigned portfolio, with a laser focus on providing outstanding workplace experience. You'll combine strong facilities management expertise with exceptional service delivery, ensuring seamless day-to-day operations while proactively addressing building systems, space functionality, and environmental concerns. You'll develop a deep understanding of the workplace and surrounding areas, becoming the single point of contact for daily workplace needs on office floors and a trusted counsel to guests. Your FM responsibilities include coordinating maintenance requests, conducting regular floor inspections, managing vendor activities, ensuring compliance with health and safety standards, and resolving operational issues efficiently. This role acts as an embedded point of contact for the Client team regarding workplace activities at a site level, supporting account initiatives by driving consistent implementation and delivery through nudge behaviours. You'll bridge the gap between occupant experience and building operations, translating technical FM requirements into service excellence. A pivotal aspect of this role is active engagement and interfacing with lines of business and occupants as the ultimate service recipients. You'll transform the workplace team of the future by fostering all-level relationships, understanding business traits and needs, anticipating facility-related challenges, and problem-solving on the fly. What your day-to-day will look like: Own your assigned floor(s), taking personal responsibility for everyone and everything, ensuring all staff and personal within the workplace team are achieving a seamless office environment. Know each person by name, what they do, and what community they belong to, greeting new people and helping them settle into their working environment Work as a mobile team member without a fixed workstation, constantly present on floors with your community using a tablet to communicate and log tickets Manage the Corrigo helpdesk jointly with the other Floor Ambassador, reporting status updates and issues to the Assistant Facilities Manager Manage repair and maintenance services, arrange fixes with facilities colleagues, and ensure quality completion of scheduled and ad-hoc maintenance work Monitor service provider performance to ensure contractual obligations are met and exceeded Liaise between hospitality teams and facilities for event setup logistics, and coordinate with vendors for scheduling work while managing client expectations, for on floor activities. Conduct floor inspections continuously to ensure cleanliness and maintenance standards are correct Share observations regarding any misalignment to nudge behaviours and consolidate feedback to management regularly for ongoing improvement, good catches/ near misses. Pro-actively develop and manage client relationships, ensuring expected service levels are achieved and KPIs are met or exceeded Conduct data analysis and generate reports as per service delivery requirements and overall account management Management of the parking software and completion of twice-weekly on-site parking audits Manage the locker software system, provide training to on-site staff, and conduct regular locker audits. Required Qualifications: Minimum 3 years' relevant experience in customer-facing roles such as FM, Hospitality, Events Management, or Serviced Office environments Excellent verbal and written communication skills with fluency in English Strong analytical, organizational, and administration skills Customer-focused mindset with proven ability to proactively establish customer relationships Strong PC literacy and proficiency in MS Office applications Proven ability to function effectively as part of a team Ability to effectively communicate and interact with all levels of people Preferred Qualifications: Diploma or Bachelor's degree in facilities management, hospitality, business, or other related field Natural hospitality-oriented communications acumen Ability to adapt in a fast-paced working environment and be versatile in meeting changing client needs Proven ability to initiate and follow through with improvement initiatives, creating opportunities for efficiencies and process amendments Experience with workplace technology and digital platforms Understanding of workplace standards and ability to counsel on space needs and options Experience supporting initiatives such as user experience programs and system roll-outs What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. JLL is committed to fair employment practices and welcomes applications from all qualified candidates regardless of race, religion, gender, age, family status, or disability.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role ofClient Service Manager - Global Liquidity and Cash Management (German speaking). TheClient Service Managerwill support a portfolio of high-valueGlobal Liquidity and Cash Managementclients, acting as a first point of contact for day-to-day banking enquiries and ensuring client expectations are consistently surpassed. Working closely with the Client Service Team Leader, you'll help the team partner with Sales, Relationship Managers, Product Management and Operations to identify tailored, competitive solutions and drive continuous service improvement. This is ahybridposition with the base location for this role beingLochside Way, Edinburgh, so it is important that the successful applicant is within an easily commutable distance of our Edinburgh office. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Manage and resolve day-to-day queries from the clients supported in your team. Encourage clients to utilise digital self-service tools where possible to improve the client experience. Establish and maintain excellent working relationships with key stakeholders. Support the Client Service Team Leader to identify and introduce service improvements to enhance the overall client experience. Interact with global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management. To be successful in this role you should meet the following requirements: Fluency inGerman(written and spoken) is essential. Prior experience in acustomer service environmentis required. Ability to work under pressure within pre-definedSLAs, with experience managing and prioritising your time effectively to deliver efficiently. Strong ownership mindset: able to liaise with relevant parties, make informed decisions and resolve issues effectively. Proactive approach, with the ability to investigate issues on your own initiative with minimal information. Opening a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: .
Aug 24, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role ofClient Service Manager - Global Liquidity and Cash Management (German speaking). TheClient Service Managerwill support a portfolio of high-valueGlobal Liquidity and Cash Managementclients, acting as a first point of contact for day-to-day banking enquiries and ensuring client expectations are consistently surpassed. Working closely with the Client Service Team Leader, you'll help the team partner with Sales, Relationship Managers, Product Management and Operations to identify tailored, competitive solutions and drive continuous service improvement. This is ahybridposition with the base location for this role beingLochside Way, Edinburgh, so it is important that the successful applicant is within an easily commutable distance of our Edinburgh office. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Manage and resolve day-to-day queries from the clients supported in your team. Encourage clients to utilise digital self-service tools where possible to improve the client experience. Establish and maintain excellent working relationships with key stakeholders. Support the Client Service Team Leader to identify and introduce service improvements to enhance the overall client experience. Interact with global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management. To be successful in this role you should meet the following requirements: Fluency inGerman(written and spoken) is essential. Prior experience in acustomer service environmentis required. Ability to work under pressure within pre-definedSLAs, with experience managing and prioritising your time effectively to deliver efficiently. Strong ownership mindset: able to liaise with relevant parties, make informed decisions and resolve issues effectively. Proactive approach, with the ability to investigate issues on your own initiative with minimal information. Opening a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: .
From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop. We are currently recruiting an opportunity for a Secretary to join the business. This position is part of the national central services team with members located in various BW offices, delivering key and fundamental administration, and responding to helpdesk support requests. In addition, this position will help support other secretarial service teams or projects, where required, assisting the wider business area objective of delivering high quality services to the business. The Secretary role is a 12-month FTC and based in our Amersham office. A snapshot of your day: Processing Incoming/Outgoing post, scanning of documents and distribution to relevant people or teams. Claiming and processing of Secretarial helpdesk service requests. Including: Courier bookings Business Travel and accommodation bookings Creating and receipting of purchase orders Digital and print document preparation and processing (printing, sorting, formatting) Billing requests Stationery stock control and ordering for the Local office. Secretarial Team Meeting arrangements; booking/calendar invites, agenda preparation with local team, taking minutes and sending out in timely manner. Support, Implement and Maintain Information Security procedures and activities in accordance to Barnett Waddingham s Information Security Policy We would love to hear from if you have: 5 GCSE s, National 4/5s (Scotland) or equivalent at Grade 4 (C) or above, including Maths and English. Experience of previous secretarial or administration roles. Experience of working in professional services environment Previous experience in travel booking and expenses reconciliation preferred, but not necessary. Ability to maintain professionalism in all matters, as well as being flexible in working pattern. Discretion and confidentiality are essential attributes required in secretarial service delivery. What's in it for you: Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out.
Aug 24, 2026
Contractor
From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop. We are currently recruiting an opportunity for a Secretary to join the business. This position is part of the national central services team with members located in various BW offices, delivering key and fundamental administration, and responding to helpdesk support requests. In addition, this position will help support other secretarial service teams or projects, where required, assisting the wider business area objective of delivering high quality services to the business. The Secretary role is a 12-month FTC and based in our Amersham office. A snapshot of your day: Processing Incoming/Outgoing post, scanning of documents and distribution to relevant people or teams. Claiming and processing of Secretarial helpdesk service requests. Including: Courier bookings Business Travel and accommodation bookings Creating and receipting of purchase orders Digital and print document preparation and processing (printing, sorting, formatting) Billing requests Stationery stock control and ordering for the Local office. Secretarial Team Meeting arrangements; booking/calendar invites, agenda preparation with local team, taking minutes and sending out in timely manner. Support, Implement and Maintain Information Security procedures and activities in accordance to Barnett Waddingham s Information Security Policy We would love to hear from if you have: 5 GCSE s, National 4/5s (Scotland) or equivalent at Grade 4 (C) or above, including Maths and English. Experience of previous secretarial or administration roles. Experience of working in professional services environment Previous experience in travel booking and expenses reconciliation preferred, but not necessary. Ability to maintain professionalism in all matters, as well as being flexible in working pattern. Discretion and confidentiality are essential attributes required in secretarial service delivery. What's in it for you: Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out.
