Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Mar 12, 2026
Full time
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Mar 12, 2026
Full time
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Mar 12, 2026
Full time
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Mar 12, 2026
Full time
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Mar 12, 2026
Full time
Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers. That's because our Business Development Sales team takes care to forge strong and insightful relationships with customers. To gain understanding of the unique and changing factors that drive purchasing decisions, the team develops connections at all levels of a client's business. They use their insight to identify and create new opportunities - and to build the business development strategies that underpin successful sales. As well as maximizing revenue, they take responsibility for accurate forecasts. Join us to do the best work of your career and make a profound social impact as a Business Development Account Executive on our Business Development - Sales Team. What you'll achieve As an Account Executive, you will identify and develop strategic opportunities with new and existing clients. You will develop strong relationships with key customer contacts at all levels of the business to gain an understanding of key business drivers that influence purchasing decisions. You will drive pursuit, solution design, pricing, negotiation, and closure, collaborating with internal and external stakeholders to deliver transformative outcomes that influence decision-makers across all business levels to choose Dell's Managed Services. You will: Be a sales thought leader, influencing how to segment functions and engage a client set with an Advanced - level professional, proficient understanding of the product and services portfolio Leads company- to-company relationships to develop competitive advantage Leverage channel offerings to position the value of the Dell solution Work with application vendors to get our products and services bundled in the solution Manage vendor relationships and Enterprise product/service solutions Lead with managed services solutions Gains access and creates superior relationships with senior level executives and influential stakeholders to sustain a long-term relationship Effectively aligns and utilizes all available internal and external resources to achieve desired sales results Leverages channel offerings to position the value of the Dell solution Gains "insider status" to influence the customer's buying process primarily targeted at senior level executive decision makers Establish yourself as a Sales thought leader, influencing how segment functions/engages client set Manages significant complexity across all vendor relationships Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements • 12 to 15 years of experience in a Field Sales, relationship selling role • Recognized internally and externally as an authority on technology, products, and services • Anticipate new markets for our products and services • Organizes company-wide teams in response to vendor/customer needs/ opportunities • Works effectively with functional management throughout the organization Desirable Requirements • Field sales experience preferred • Bachelor's degree Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R283687
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Mar 12, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Job Description What's it all about? Visa Government Solutions (VGS) mission is to support Governments as they digitize their platforms, introduce better digital experiences and harness technology to drive efficiency in every aspect of their operations. Governments are important in every market and are a major contributor to payment flows, often driving between 20-30% of total market payments. Governments everywhere are investing heavily to modernize and digitize their infrastructure and with such change, comes great opportunity for Visa. VGS is leading the company efforts in developing and executing our strategy. VGS leverages expertise across the company and with partner organization externally. The purpose of this role is to contribute to a global function focused on developing Go to Market strategies and supporting solutions that will accelerate revenue growth for VGS globally and across Regions. The role is at once strategic, highly technical and commercially focused and will require superior critical thinking, communication and collaboration skills to operate successfully internally across Visa and with external ecosystem partners. What we expect of you, day to day: This role is crucial for shaping the future of Visa Government Solutions' technical partnerships and development plans. The ideal candidate should have over 10 years' experience working in technical roles with financial or payment systems, and understand technical architecture and industry trends, especially those impacting government and public sector payment solutions. Strong commercial skills are needed, along with experience in building strategy for new growth verticals, pre-sales strategic assessment of partnerships, designing solutions, and inputting into revenue models for business cases. The job is hands on and involves consulting with partners, but does not include developing or delivering technical products. The position sits within the Growth Initiatives team within the Global Centre of Excellence, focusing on creating and activating global partnerships that support Visa's solutions. The solutions this role supports are varied, including data sharing platforms, stablecoins, digital ledger technology, digital issuance, digital identity, AI fraud detection, commercial payment tools, card and account acceptance, and money transfers. The team will work closely with other product owners at Visa to make sure government focused features and improvements are included in future development plans. Key responsibilities Collaborates with global and regional teams to develop new public sector verticals and commercial solution frameworks. Leads VGS engagements with partners in selected new verticals, supporting strategic sales and technical solutioning across markets. Works with Client Services and VGS Pre Sales teams to develop go to market plans for standardized and low risk deployments in new initiatives. Inputs into the creation of innovative technical solutions by integrating external technologies and managing internal changes. Conducts risk reviews and recommends changes to products and platforms for new solutions. Identifies gaps and develops solutions for opportunities highlighted by regional sales teams. Translates government technology needs into Visa requirements for development and prioritization. Think you have what it takes? If you are interested in a career that will challenge and inspire you - we'd love to hear from you. This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Experience in technical solution delivery in companies serving governments with a commercial got to market focus. The ideal candidate would have technology and ideally pre sales experience in one or more of the following industries- retail banking, payments, technology, consulting. Ability to combine aspects of the business and commercialization with technical skills. Able to translate client needs into product requirements by adapting existing product and solutions to client and markets' needs. Design thinking product development methodology experience preferred. Has significant experience in business development or partnership development in payments industry. May have been a sole contributor, but demonstrates leadership potential to manage teams and especially cross functional growth initiatives. Strong communication and interpersonal skills/ability to influence with multiple stakeholders both internally and externally, specifically in working in a matrixed environment. Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Mar 12, 2026
Full time
Job Description What's it all about? Visa Government Solutions (VGS) mission is to support Governments as they digitize their platforms, introduce better digital experiences and harness technology to drive efficiency in every aspect of their operations. Governments are important in every market and are a major contributor to payment flows, often driving between 20-30% of total market payments. Governments everywhere are investing heavily to modernize and digitize their infrastructure and with such change, comes great opportunity for Visa. VGS is leading the company efforts in developing and executing our strategy. VGS leverages expertise across the company and with partner organization externally. The purpose of this role is to contribute to a global function focused on developing Go to Market strategies and supporting solutions that will accelerate revenue growth for VGS globally and across Regions. The role is at once strategic, highly technical and commercially focused and will require superior critical thinking, communication and collaboration skills to operate successfully internally across Visa and with external ecosystem partners. What we expect of you, day to day: This role is crucial for shaping the future of Visa Government Solutions' technical partnerships and development plans. The ideal candidate should have over 10 years' experience working in technical roles with financial or payment systems, and understand technical architecture and industry trends, especially those impacting government and public sector payment solutions. Strong commercial skills are needed, along with experience in building strategy for new growth verticals, pre-sales strategic assessment of partnerships, designing solutions, and inputting into revenue models for business cases. The job is hands on and involves consulting with partners, but does not include developing or delivering technical products. The position sits within the Growth Initiatives team within the Global Centre of Excellence, focusing on creating and activating global partnerships that support Visa's solutions. The solutions this role supports are varied, including data sharing platforms, stablecoins, digital ledger technology, digital issuance, digital identity, AI fraud detection, commercial payment tools, card and account acceptance, and money transfers. The team will work closely with other product owners at Visa to make sure government focused features and improvements are included in future development plans. Key responsibilities Collaborates with global and regional teams to develop new public sector verticals and commercial solution frameworks. Leads VGS engagements with partners in selected new verticals, supporting strategic sales and technical solutioning across markets. Works with Client Services and VGS Pre Sales teams to develop go to market plans for standardized and low risk deployments in new initiatives. Inputs into the creation of innovative technical solutions by integrating external technologies and managing internal changes. Conducts risk reviews and recommends changes to products and platforms for new solutions. Identifies gaps and develops solutions for opportunities highlighted by regional sales teams. Translates government technology needs into Visa requirements for development and prioritization. Think you have what it takes? If you are interested in a career that will challenge and inspire you - we'd love to hear from you. This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Experience in technical solution delivery in companies serving governments with a commercial got to market focus. The ideal candidate would have technology and ideally pre sales experience in one or more of the following industries- retail banking, payments, technology, consulting. Ability to combine aspects of the business and commercialization with technical skills. Able to translate client needs into product requirements by adapting existing product and solutions to client and markets' needs. Design thinking product development methodology experience preferred. Has significant experience in business development or partnership development in payments industry. May have been a sole contributor, but demonstrates leadership potential to manage teams and especially cross functional growth initiatives. Strong communication and interpersonal skills/ability to influence with multiple stakeholders both internally and externally, specifically in working in a matrixed environment. Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Job title: Software Sales Specialist Location: Reading (Hybrid) Salary: £26,000 + £4,000 commission Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more We re looking for someone with the right attitude, curiosity, and drive to join a growing team as a Software Sales Specialist. This is a great opportunity for someone early in their career who wants to develop within the IT/software sales space. You ll work closely with internal sales teams, vendors, and customers to support the adoption of leading software solutions including Microsoft, Adobe, AWS, and other cloud technologies. Ideal for someone who is commercially minded, confident communicating with people, and eager to build a career in technology sales. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. What you ll be doing: Sales Specialist Supporting sales teams with software and cloud opportunities Working with leading vendors such as Microsoft, Adobe and AWS Helping identify cross-sell and upsell opportunities Supporting the development of the software sales pipeline Working closely with sales, marketing and vendor teams Attending vendor and customer events What we re looking for: Sales Specialist A motivated, positive attitude and desire to build a career in sales Strong communication skills and confidence speaking with people Interest in technology, software or cloud solutions Commercial awareness and willingness to learn Team player with strong organisational skills Desirable: Previous experience in sales, customer-facing roles, account management, or tech environments would be beneficial. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Mar 12, 2026
Full time
Job title: Software Sales Specialist Location: Reading (Hybrid) Salary: £26,000 + £4,000 commission Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more We re looking for someone with the right attitude, curiosity, and drive to join a growing team as a Software Sales Specialist. This is a great opportunity for someone early in their career who wants to develop within the IT/software sales space. You ll work closely with internal sales teams, vendors, and customers to support the adoption of leading software solutions including Microsoft, Adobe, AWS, and other cloud technologies. Ideal for someone who is commercially minded, confident communicating with people, and eager to build a career in technology sales. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. What you ll be doing: Sales Specialist Supporting sales teams with software and cloud opportunities Working with leading vendors such as Microsoft, Adobe and AWS Helping identify cross-sell and upsell opportunities Supporting the development of the software sales pipeline Working closely with sales, marketing and vendor teams Attending vendor and customer events What we re looking for: Sales Specialist A motivated, positive attitude and desire to build a career in sales Strong communication skills and confidence speaking with people Interest in technology, software or cloud solutions Commercial awareness and willingness to learn Team player with strong organisational skills Desirable: Previous experience in sales, customer-facing roles, account management, or tech environments would be beneficial. We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Mar 12, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Mar 12, 2026
Full time
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients. This is a remote role that requires presence in the UK (preferably with easy accessibility to London). Key Responsibilities Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more ) Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs. Attributes for a Successful Candidate 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise level challenges and driving customer outcomes (preferred). 1+ years of hands on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). Exceptional communication, relationship building, and problem solving skills, with an ability to engage and influence stakeholders at all organizational levels. Possess the ability to interface with C level executives to drive program strategy and ROI. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have). Self motivated and proactive, with the ability to work independently and manage ambiguity effectively. Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast paced and dynamic environment, balancing immediate priorities with big picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks Launch a career at one of the fastest growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company wide get togethers! perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
Mar 12, 2026
Full time
Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients. This is a remote role that requires presence in the UK (preferably with easy accessibility to London). Key Responsibilities Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more ) Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs. Attributes for a Successful Candidate 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise level challenges and driving customer outcomes (preferred). 1+ years of hands on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). Exceptional communication, relationship building, and problem solving skills, with an ability to engage and influence stakeholders at all organizational levels. Possess the ability to interface with C level executives to drive program strategy and ROI. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have). Self motivated and proactive, with the ability to work independently and manage ambiguity effectively. Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast paced and dynamic environment, balancing immediate priorities with big picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks Launch a career at one of the fastest growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company wide get togethers! perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
Who are we? A world where complexity is the only constantdemands anew breed of company.Brave Bison is a different beast: a media, marketing and technology companypurposebuilt for thedigitalera. Our universe is made up of award-winning business arms Brave Bison, Engage,SocialChainand MTM.Andwe'reunderpinned byleading marketing training practice,MiniMBA, as well asour very own social-first media networkwhodeliver monthly views in the billionsfor some of the biggest channels in sport and entertainment across YouTube, Snap,Metaand TikTok. We'rea global collective who live and breathe digital,workingwith some of the boldest brands in the worldtocapitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences,new trends,new technologies, new regulations-our clients' worlds get more complex daily.Their agency partnershipsshouldn't.It'sourjob to cutthrough the chaos, makethe complex simple and navigatea clear path to growth for them. That'swhy we make it our mission to capitalise on complexity for our clients-across consultancy,capabilityand execution-bycraftingdynamic digital solutions that outpace tomorrow's challenges. Our values We'reaproudly diversebusinesscomprisedof deep specialists acrossmedia,marketing,trainingand technology.Althoughourskills, backgrounds and beliefs may differ, we are united by four core shared values: Bold Curiosity. We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more aboutthem, our specialisms and each other. Connected Clarity. We are focusedinour collaboration - joining the right dots between our clients, ourpartnersand our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. Positive Encouragement. We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. Constant Impact. We believe in outcomes over outputs. We'regoal orientated, results driven anddata-led. We show up with passion every day. Andwe'realways honing our craft. Brave Bison Performance With over 20years experiencegrowing our clients' businesses through digital media, we help brandsleveragethe right data, rightpartnersand right tech to capitalise on complexity and supercharge their online growth. By going deep into our clients' world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity. The Role This role sits at the centre of how we turn commercial ambition into delivery reality. As Head of Business Analysis, you'll lead a high-performing BA function that shapes complex digital and commerce programmes from first principles through to execution. You'll work closely with senior stakeholders across clients, delivery, and technology to define problems clearly, align teams early, and ensure decisions are grounded in evidence, not assumption. You'll also be a core member of the Commerce Management Team, contributing to the collective direction, standards, and policies that shape how the business operates. This is not a purely operational role: you'll set direction, raise the bar on quality, and play a visible leadership role in how we think, plan, and deliver. There's real scope to influence ways of working, develop people, and leave the function, and the wider commerce practice, materially stronger than you found it. Accountabilities Lead the Business Analysis & Solution Consulting practice, setting clear standards, frameworks, and expectations that ensure consistently high-quality outcomes across commerce engagements. Build and develop a high-performing team, owning hiring, capability development, and succession, while fostering a culture of continuous improvement and professional excellence. Personally lead business analysis on selected high-complexity or strategically significant engagements, modelling best-in-class BA practice and bringing clarity where ambiguity or risk is high. Ensure client challenges are correctly framed and translated into effective commerce strategies and delivery roadmaps, aligned to commercial objectives and practical execution. Contribute as a member of the Commerce Management Team, jointly shaping direction, standards, and policies for the commerce practice. Use data and market insight to inform decisions, measuring impact through meaningful KPIs and identifying opportunities to improve client outcomes and practice performance Responsibilities Act as a senior consulting partner to clients on selected engagements, supporting discovery, scope definition, and solution shaping Support Account Owners in key client forums (e.g. QBRs, roadmap sessions), ensuring strategic alignment and clear communication across teams Contribute to business development through pre-sales activity, pitches, and within existing accounts Collaborate with partnership and marketing teams to improve internal enablement, solution knowledge, and external thought leadership Represent the business externally through industry events and content where appropriate. Use data and market insight to inform decisions, measuring impact through meaningful KPIs and identifying opportunities to improve client outcomes and practice performance. What you'll get Our people make us who we are, so to make sure we attract andretainthe best and brightest in the industry, we offer an attractive benefits package. But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment tomonitoringand reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption. Thenthere'sa whole host of benefits - from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here's a snapshot of just some of the benefits we think you might also like: Dynamicworking: Tokeep that work-life harmony in check,we'reflexible on where and when you work Private medicalinsurance: Tokeep you fighting fit and give you and your family peace of mind. Incomeprotection: Weknow it feels good to be covered, just in case. CalmSubscription: Now more than ever,it'simportant to mind your mind! 25 days annualleave: Thisincreases to 27 days after three years with us, and then increases everysubsequentyear up to a max. of 30 days Christmasclosure: Noneed to save holiday days for the Christmas closure period.It'son us! Birthdaysoff: Oneextra day to celebrate your big day Summerhours: BetweenJune and Aug we finish at 15.00 every Friday. Online coaching and mental healthsupport: Unlimited via OpenUp RemoteWorking: Workabroad for up to one month a year. Performance & Salary: Reviewed twice a year for everyone. Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.
Mar 12, 2026
Full time
Who are we? A world where complexity is the only constantdemands anew breed of company.Brave Bison is a different beast: a media, marketing and technology companypurposebuilt for thedigitalera. Our universe is made up of award-winning business arms Brave Bison, Engage,SocialChainand MTM.Andwe'reunderpinned byleading marketing training practice,MiniMBA, as well asour very own social-first media networkwhodeliver monthly views in the billionsfor some of the biggest channels in sport and entertainment across YouTube, Snap,Metaand TikTok. We'rea global collective who live and breathe digital,workingwith some of the boldest brands in the worldtocapitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences,new trends,new technologies, new regulations-our clients' worlds get more complex daily.Their agency partnershipsshouldn't.It'sourjob to cutthrough the chaos, makethe complex simple and navigatea clear path to growth for them. That'swhy we make it our mission to capitalise on complexity for our clients-across consultancy,capabilityand execution-bycraftingdynamic digital solutions that outpace tomorrow's challenges. Our values We'reaproudly diversebusinesscomprisedof deep specialists acrossmedia,marketing,trainingand technology.Althoughourskills, backgrounds and beliefs may differ, we are united by four core shared values: Bold Curiosity. We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more aboutthem, our specialisms and each other. Connected Clarity. We are focusedinour collaboration - joining the right dots between our clients, ourpartnersand our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. Positive Encouragement. We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. Constant Impact. We believe in outcomes over outputs. We'regoal orientated, results driven anddata-led. We show up with passion every day. Andwe'realways honing our craft. Brave Bison Performance With over 20years experiencegrowing our clients' businesses through digital media, we help brandsleveragethe right data, rightpartnersand right tech to capitalise on complexity and supercharge their online growth. By going deep into our clients' world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity. The Role This role sits at the centre of how we turn commercial ambition into delivery reality. As Head of Business Analysis, you'll lead a high-performing BA function that shapes complex digital and commerce programmes from first principles through to execution. You'll work closely with senior stakeholders across clients, delivery, and technology to define problems clearly, align teams early, and ensure decisions are grounded in evidence, not assumption. You'll also be a core member of the Commerce Management Team, contributing to the collective direction, standards, and policies that shape how the business operates. This is not a purely operational role: you'll set direction, raise the bar on quality, and play a visible leadership role in how we think, plan, and deliver. There's real scope to influence ways of working, develop people, and leave the function, and the wider commerce practice, materially stronger than you found it. Accountabilities Lead the Business Analysis & Solution Consulting practice, setting clear standards, frameworks, and expectations that ensure consistently high-quality outcomes across commerce engagements. Build and develop a high-performing team, owning hiring, capability development, and succession, while fostering a culture of continuous improvement and professional excellence. Personally lead business analysis on selected high-complexity or strategically significant engagements, modelling best-in-class BA practice and bringing clarity where ambiguity or risk is high. Ensure client challenges are correctly framed and translated into effective commerce strategies and delivery roadmaps, aligned to commercial objectives and practical execution. Contribute as a member of the Commerce Management Team, jointly shaping direction, standards, and policies for the commerce practice. Use data and market insight to inform decisions, measuring impact through meaningful KPIs and identifying opportunities to improve client outcomes and practice performance Responsibilities Act as a senior consulting partner to clients on selected engagements, supporting discovery, scope definition, and solution shaping Support Account Owners in key client forums (e.g. QBRs, roadmap sessions), ensuring strategic alignment and clear communication across teams Contribute to business development through pre-sales activity, pitches, and within existing accounts Collaborate with partnership and marketing teams to improve internal enablement, solution knowledge, and external thought leadership Represent the business externally through industry events and content where appropriate. Use data and market insight to inform decisions, measuring impact through meaningful KPIs and identifying opportunities to improve client outcomes and practice performance. What you'll get Our people make us who we are, so to make sure we attract andretainthe best and brightest in the industry, we offer an attractive benefits package. But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment tomonitoringand reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption. Thenthere'sa whole host of benefits - from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here's a snapshot of just some of the benefits we think you might also like: Dynamicworking: Tokeep that work-life harmony in check,we'reflexible on where and when you work Private medicalinsurance: Tokeep you fighting fit and give you and your family peace of mind. Incomeprotection: Weknow it feels good to be covered, just in case. CalmSubscription: Now more than ever,it'simportant to mind your mind! 25 days annualleave: Thisincreases to 27 days after three years with us, and then increases everysubsequentyear up to a max. of 30 days Christmasclosure: Noneed to save holiday days for the Christmas closure period.It'son us! Birthdaysoff: Oneextra day to celebrate your big day Summerhours: BetweenJune and Aug we finish at 15.00 every Friday. Online coaching and mental healthsupport: Unlimited via OpenUp RemoteWorking: Workabroad for up to one month a year. Performance & Salary: Reviewed twice a year for everyone. Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.
An established and highly respected independent insurance brokerage is looking to recruit two ambitious Commercial Development Executives to join their growing team. This is a new business-focused role, ideal for someone who thrives on generating opportunities, meeting clients, and converting prospects into long-term commercial insurance relationships. With an exceptional commission structure of up to 50% and uncapped earnings, alongside strong marketing support and warm leads, this role offers excellent earning potential and long-term career development. The Role As a Commercial Development Executive, your focus will be on generating new commercial insurance business through a combination of prospecting, client meetings, and converting warm leads generated by the marketing and telesales teams. This is a client-facing role, where you will spend around three days per week visiting clients and prospects, carrying out site surveys, understanding risk exposures, preparing insurance presentations, and securing new business. You will be fully supported by experienced Account Handlers and broking teams, allowing you to focus on developing opportunities and closing deals. Key Responsibilities Generate quotations and meetings via telephone and email (call centre or outbound sales experience would be advantageous). Develop and secure new commercial insurance business opportunities. Identify opportunities from commercial and specialist scheme prospects. Conduct client meetings and site visits to understand risks and insurance requirements. Prepare and deliver insurance presentations and proposals. Cross-sell and up-sell additional covers to existing commercial and scheme clients. Carry out annual reviews for specified client accounts where required. Chase and convert new business enquiries generated through the company website and marketing campaigns. Work closely with internal Account Handlers and broking support teams to deliver solutions for clients. Build and maintain a strong pipeline of new commercial prospects. Support & Infrastructure You will be fully supported with strong systems and marketing infrastructure, including: Access to 36,000+ prospects within the CRM system. External telemarketing support identifying renewal opportunities. Fully integrated marketing campaigns generating warm leads. Acturis back-office administration system. Unlimited email, phone, and contact activity via CRM integration. Dedicated Account Handler support. Ongoing training and development opportunities. Benefits Competitive basic salary £27,000 - £30,000 Exceptional commission structure - up to 50% Uncapped earning potential Cert CII & Dip CII Apprenticeship Scheme available Pension contributions above Auto-Enrolment requirements 3x Salary Death in Service Group Personal Accident cover 25 days holiday + additional service-related days Company events and supportive team culture Clear career development opportunities Requirements Minimum 3 years' experience within the UK insurance industry (essential). Experience within commercial insurance or a client-facing insurance sales role preferred. Professionals with strong sales background within insurance will be considered. Strong business development and relationship-building skills. Confident communicating with clients via telephone, email, and face-to-face meetings. Cert CII qualified or working towards qualifications is advantageous. Full UK Driving Licence (required). Right to work in the UK. This is a fantastic opportunity to join a brokerage where you can focus on new business generation, build a strong pipeline, and significantly increase your earnings through a market-leading commission structure. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 12, 2026
Full time
An established and highly respected independent insurance brokerage is looking to recruit two ambitious Commercial Development Executives to join their growing team. This is a new business-focused role, ideal for someone who thrives on generating opportunities, meeting clients, and converting prospects into long-term commercial insurance relationships. With an exceptional commission structure of up to 50% and uncapped earnings, alongside strong marketing support and warm leads, this role offers excellent earning potential and long-term career development. The Role As a Commercial Development Executive, your focus will be on generating new commercial insurance business through a combination of prospecting, client meetings, and converting warm leads generated by the marketing and telesales teams. This is a client-facing role, where you will spend around three days per week visiting clients and prospects, carrying out site surveys, understanding risk exposures, preparing insurance presentations, and securing new business. You will be fully supported by experienced Account Handlers and broking teams, allowing you to focus on developing opportunities and closing deals. Key Responsibilities Generate quotations and meetings via telephone and email (call centre or outbound sales experience would be advantageous). Develop and secure new commercial insurance business opportunities. Identify opportunities from commercial and specialist scheme prospects. Conduct client meetings and site visits to understand risks and insurance requirements. Prepare and deliver insurance presentations and proposals. Cross-sell and up-sell additional covers to existing commercial and scheme clients. Carry out annual reviews for specified client accounts where required. Chase and convert new business enquiries generated through the company website and marketing campaigns. Work closely with internal Account Handlers and broking support teams to deliver solutions for clients. Build and maintain a strong pipeline of new commercial prospects. Support & Infrastructure You will be fully supported with strong systems and marketing infrastructure, including: Access to 36,000+ prospects within the CRM system. External telemarketing support identifying renewal opportunities. Fully integrated marketing campaigns generating warm leads. Acturis back-office administration system. Unlimited email, phone, and contact activity via CRM integration. Dedicated Account Handler support. Ongoing training and development opportunities. Benefits Competitive basic salary £27,000 - £30,000 Exceptional commission structure - up to 50% Uncapped earning potential Cert CII & Dip CII Apprenticeship Scheme available Pension contributions above Auto-Enrolment requirements 3x Salary Death in Service Group Personal Accident cover 25 days holiday + additional service-related days Company events and supportive team culture Clear career development opportunities Requirements Minimum 3 years' experience within the UK insurance industry (essential). Experience within commercial insurance or a client-facing insurance sales role preferred. Professionals with strong sales background within insurance will be considered. Strong business development and relationship-building skills. Confident communicating with clients via telephone, email, and face-to-face meetings. Cert CII qualified or working towards qualifications is advantageous. Full UK Driving Licence (required). Right to work in the UK. This is a fantastic opportunity to join a brokerage where you can focus on new business generation, build a strong pipeline, and significantly increase your earnings through a market-leading commission structure. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Mar 12, 2026
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Mar 12, 2026
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Head of Internal Audit Caerphilly- Head Office The Head of Internal Audit serves as the chief assurance officer for the organisation, providing independent and objective evaluations of the company's governance, risk management, internal controls within business financial and operational processes. Reporting directly to the CFO of phs Group, this role provides assurance that design and operational effectiveness of financial, operational, and compliance controls are robust, effective, and aligned with best practice standards. In addition, the role holds accountability to the Bidvest Services International executive team as well as the Bidvest Group Audit Committee, delivering transparent reporting and insights that support group-level governance and strategic oversight. The Head of Internal Audit is pivotal in safeguarding organisational integrity, promoting ethical conduct, and driving continuous improvement across all business units. Key Responsibilities Group Audit Leadership & Strategy Leading the internal audit function, developing and delivering on the annual audit plan. Develop and deliver a risk-based internal audit plan aligned to phs Group objectives. Provide independent assurance on governance, risk management and controls. Deliver clear and commercially practical audit findings to the phs Exec team and the Bidvest Audit Committee. Ensure adherence to IIA UK Standards. Audit Delivery Across Complex Operations Oversee audits spanning operations, sales frameworks, payroll, HR, finance, procurement, IT, and H&S. Lead audits related to high-risk areas including fleet, stock, contract management, and revenue assurance. Ensure high-quality, well-evidenced audits with practical recommendations. Governance, Risk & Compliance Advise the phs Exec team and Bidvest Bidvest Audit Committee on risk exposure and control effectiveness. Strengthen risk management frameworks and assurance mapping. Coordinate with external auditors and regulators. Leadership & People Management Lead, coach and develop the internal audit team. Promote independence, integrity and professional curiosity. Drive consistent methodology and quality standards. Stakeholder Engagement & Influence Build relationships across operations, commercial, HR, finance and IT. Present insights and recommendations to the phs Exec team and Bidvest Audit Committee. Influence decision-making to strengthen governance. Critical Competencies for Success Commercial Acumen & Risk Judgement Sound financial awareness, balanced, risk-informed decision-making. Influencing & Constructive Challenge Builds strong relationships and confidently challenges assumptions to drive better outcomes. Analytical & Communication Excellence Advanced analysis of complex issues; communicates findings clearly and persuasively to diverse stakeholders. Integrity & Professional Standards Operates with the highest levels of ethics, confidentiality, and professionalism. Strategic Insight & Impact Translates strategic thinking into actionable recommendations enhancing governance. Qualifications & Experience ACA/ACCA qualified, leadership of internal audit functions in our multisite organisations, operational and financial control knowledge, experience influencing Audit & Risk Committees, proven success in strengthening governance and embedding best practice. In return for your commitment and expertise, you will benefit from: A competitive salary in a full-time position Company car or car allowance Great opportunities to develop your career 25 days holiday, increasing with length of service, plus bank holidays Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with Free Parking onsite so no parking costs Community day off to work for a local community or charity Access to Virtual GP for you and your family Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, tech purchase scheme, pension scheme, life assurance and more If this sounds like the perfect role for you, we would love to hear from you. Apply Now. About us phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Mar 12, 2026
Full time
Head of Internal Audit Caerphilly- Head Office The Head of Internal Audit serves as the chief assurance officer for the organisation, providing independent and objective evaluations of the company's governance, risk management, internal controls within business financial and operational processes. Reporting directly to the CFO of phs Group, this role provides assurance that design and operational effectiveness of financial, operational, and compliance controls are robust, effective, and aligned with best practice standards. In addition, the role holds accountability to the Bidvest Services International executive team as well as the Bidvest Group Audit Committee, delivering transparent reporting and insights that support group-level governance and strategic oversight. The Head of Internal Audit is pivotal in safeguarding organisational integrity, promoting ethical conduct, and driving continuous improvement across all business units. Key Responsibilities Group Audit Leadership & Strategy Leading the internal audit function, developing and delivering on the annual audit plan. Develop and deliver a risk-based internal audit plan aligned to phs Group objectives. Provide independent assurance on governance, risk management and controls. Deliver clear and commercially practical audit findings to the phs Exec team and the Bidvest Audit Committee. Ensure adherence to IIA UK Standards. Audit Delivery Across Complex Operations Oversee audits spanning operations, sales frameworks, payroll, HR, finance, procurement, IT, and H&S. Lead audits related to high-risk areas including fleet, stock, contract management, and revenue assurance. Ensure high-quality, well-evidenced audits with practical recommendations. Governance, Risk & Compliance Advise the phs Exec team and Bidvest Bidvest Audit Committee on risk exposure and control effectiveness. Strengthen risk management frameworks and assurance mapping. Coordinate with external auditors and regulators. Leadership & People Management Lead, coach and develop the internal audit team. Promote independence, integrity and professional curiosity. Drive consistent methodology and quality standards. Stakeholder Engagement & Influence Build relationships across operations, commercial, HR, finance and IT. Present insights and recommendations to the phs Exec team and Bidvest Audit Committee. Influence decision-making to strengthen governance. Critical Competencies for Success Commercial Acumen & Risk Judgement Sound financial awareness, balanced, risk-informed decision-making. Influencing & Constructive Challenge Builds strong relationships and confidently challenges assumptions to drive better outcomes. Analytical & Communication Excellence Advanced analysis of complex issues; communicates findings clearly and persuasively to diverse stakeholders. Integrity & Professional Standards Operates with the highest levels of ethics, confidentiality, and professionalism. Strategic Insight & Impact Translates strategic thinking into actionable recommendations enhancing governance. Qualifications & Experience ACA/ACCA qualified, leadership of internal audit functions in our multisite organisations, operational and financial control knowledge, experience influencing Audit & Risk Committees, proven success in strengthening governance and embedding best practice. In return for your commitment and expertise, you will benefit from: A competitive salary in a full-time position Company car or car allowance Great opportunities to develop your career 25 days holiday, increasing with length of service, plus bank holidays Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with Free Parking onsite so no parking costs Community day off to work for a local community or charity Access to Virtual GP for you and your family Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, tech purchase scheme, pension scheme, life assurance and more If this sounds like the perfect role for you, we would love to hear from you. Apply Now. About us phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Senior Security Consultant (Android Malware Reverse Engineering) NetSPI pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modernpentesting. Combining world class security professionals with AI and automation,NetSPIdelivers clarity, speed, and scale across 50+pentesttypes, attack surface management, and vulnerability prioritization. TheNetSPIplatform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide,NetSPIhas been driving security innovation since 2001. NetSPIis on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award winning workplace culture and get to know our A Team at . We are seeking an experienced professional with demonstrated technical depth and breadth in Android Malware Reverse Engineering as well as the soft skills to effectively communicate with executive and technical teams. In this role, you'll have the ability to work alongside a world class team using top tier custom tools. Applicants are expected to leverage strong problem solving skills, as well as lead, collaborate, and innovate to deliver high quality exercises and exceptional experiences for our customers. Responsibilities: Perform malware reverse engineering on Android applications. Create and deliver reports to clients. Collaborate with clients to create remediation strategies that will help improve their security posture. Research and develop innovative techniques, tools, and methodologies for reverse engineering Android applications. Participate in the ongoing development/enhancement of NetSPI services and processes, in addition to thought leadership (via blogs, presentations, white papers, webinars, podcast, vlogs and tweets.) Provide pre sales support by assisting with scoping prospective engagements. Act as a resource for internal team members as it relates to in depth technical questions or best practices. Responsible for QA activities in assigned service lines. Minimum Qualifications: Bachelor's degree or higher, preferably in Computer Science, Engineering, Mathematics, IT, or a related field; equivalent experience will also be considered. 1-5 years of experience performing Android malware reverse engineering. Includes experience with reversing tools such as Ghidra, IDA, jadx, etc. 3-5 years of offensive security experience. Experience with disassemblers and debuggers. Experience with dynamic instrumentation toolkits. Examples include Frida Strong communication skills, both verbal and written. Knowledge of Android Operating System. Preferred Qualifications: Experience analyzing malicious Android applications. The ability to reverse engineer proprietary application layer protocols. Knowledge of operating system and application internals for Android GREM, PMRP, Zero2Automated or similar certifications. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Mar 12, 2026
Full time
Senior Security Consultant (Android Malware Reverse Engineering) NetSPI pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modernpentesting. Combining world class security professionals with AI and automation,NetSPIdelivers clarity, speed, and scale across 50+pentesttypes, attack surface management, and vulnerability prioritization. TheNetSPIplatform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide,NetSPIhas been driving security innovation since 2001. NetSPIis on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award winning workplace culture and get to know our A Team at . We are seeking an experienced professional with demonstrated technical depth and breadth in Android Malware Reverse Engineering as well as the soft skills to effectively communicate with executive and technical teams. In this role, you'll have the ability to work alongside a world class team using top tier custom tools. Applicants are expected to leverage strong problem solving skills, as well as lead, collaborate, and innovate to deliver high quality exercises and exceptional experiences for our customers. Responsibilities: Perform malware reverse engineering on Android applications. Create and deliver reports to clients. Collaborate with clients to create remediation strategies that will help improve their security posture. Research and develop innovative techniques, tools, and methodologies for reverse engineering Android applications. Participate in the ongoing development/enhancement of NetSPI services and processes, in addition to thought leadership (via blogs, presentations, white papers, webinars, podcast, vlogs and tweets.) Provide pre sales support by assisting with scoping prospective engagements. Act as a resource for internal team members as it relates to in depth technical questions or best practices. Responsible for QA activities in assigned service lines. Minimum Qualifications: Bachelor's degree or higher, preferably in Computer Science, Engineering, Mathematics, IT, or a related field; equivalent experience will also be considered. 1-5 years of experience performing Android malware reverse engineering. Includes experience with reversing tools such as Ghidra, IDA, jadx, etc. 3-5 years of offensive security experience. Experience with disassemblers and debuggers. Experience with dynamic instrumentation toolkits. Examples include Frida Strong communication skills, both verbal and written. Knowledge of Android Operating System. Preferred Qualifications: Experience analyzing malicious Android applications. The ability to reverse engineer proprietary application layer protocols. Knowledge of operating system and application internals for Android GREM, PMRP, Zero2Automated or similar certifications. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Internal Sales Executive - Electrical Wholesale Please only click apply if you have either electrical wholesale or lighting experience Electrical Wholesale Sales Advisor / Internal Sales Executive. A Lincoln based electrical wholesaler have an opportunity for an Internal Sales Executive / Telesales Executive to join the team in both an office-based position and a customer facing trade counter role
Mar 12, 2026
Full time
Internal Sales Executive - Electrical Wholesale Please only click apply if you have either electrical wholesale or lighting experience Electrical Wholesale Sales Advisor / Internal Sales Executive. A Lincoln based electrical wholesaler have an opportunity for an Internal Sales Executive / Telesales Executive to join the team in both an office-based position and a customer facing trade counter role
Internal Sales Executive - Electrical Wholesale Please only click apply if you have either electrical wholesale or lighting experience Electrical Wholesale Sales Advisor / Internal Sales Executive. An Exeter based electrical wholesaler have an opportunity for an Internal Sales Executive / Telesales Executive to join the team in both an office-based position and a customer facing trade counter role click apply for full job details
Mar 12, 2026
Full time
Internal Sales Executive - Electrical Wholesale Please only click apply if you have either electrical wholesale or lighting experience Electrical Wholesale Sales Advisor / Internal Sales Executive. An Exeter based electrical wholesaler have an opportunity for an Internal Sales Executive / Telesales Executive to join the team in both an office-based position and a customer facing trade counter role click apply for full job details
Internal Sales Executive - Electrical Wholesale Please only click apply if you have either electrical wholesale or lighting experience Electrical Wholesale Sales Advisor / Internal Sales Executive. A Lincoln based electrical wholesaler have an opportunity for an Internal Sales Executive / Telesales Executive to join the team in both an office-based position and a customer facing trade counter role
Mar 12, 2026
Full time
Internal Sales Executive - Electrical Wholesale Please only click apply if you have either electrical wholesale or lighting experience Electrical Wholesale Sales Advisor / Internal Sales Executive. A Lincoln based electrical wholesaler have an opportunity for an Internal Sales Executive / Telesales Executive to join the team in both an office-based position and a customer facing trade counter role
