Fast Paced Online Retail ACA Mentor Circa £60,000 Base with Bens Otto James Consulting is supporting a thriving and expanding division of this global retail group as they seeks an ambitious qualified Finance Manager.This is a position which has arisen following an internal promotion, and it is the organisations hope, that they can attract another ACA first mover or recently qualified accountant, who is on the look out for a career progressing role. The Opportunity: The successful Finance Manager will work closely with the Operations Director ensuring that budgets and forecasts are achieved providing oversight and tracking all costs and capital expenditure.A hands-on role you will also maintain divisional accounting including P&L, balance sheet, cash and inventory management. You will then report actuals into the group consolidation tool and work closely with group to deliver timely and accurate results. This is a key appointment supporting a fast-growing division of this group. Key Deliverables: Quickly build credibility with the Executive team and owners Establish a finance function that is seen as best in class and which can facilitate other new businesses to be amalgamated as and when appropriate. Develop, implement, maintain robust controls and ensure all risks are identified and managed Develop financial strategies in line with organisational objectives Oversee the financial operations of subsidiary companies and foreign operations Deliver timely and accurate reporting & KPI's for local management and Group including full statutory accounts. Shape the suite of reports that will drive the commercial decision making process of the operational & sales team, particular emphasis around complex pricing and product offering Work with the Executive team and Group to drive the strategic direction. Always seeking to maximise Profit & Cash generation. The Person Qualified Accountant ACCA, ACA or ACMA Clarity in written and verbal communication, able to articulate financial issues in an easily understandable fashion and the ability to deal with stakeholders at all levels Confident and articulate in presentation with the ability to liaise with non-finance stakeholders at all levels. A true team player capable of flexibility and application to tasks at a variety of different levels Salary & Benefits £58,000 to £62,500 Basic Salary Share Options Bonus - Personal and Business related. 25 days holiday
Mar 15, 2026
Full time
Fast Paced Online Retail ACA Mentor Circa £60,000 Base with Bens Otto James Consulting is supporting a thriving and expanding division of this global retail group as they seeks an ambitious qualified Finance Manager.This is a position which has arisen following an internal promotion, and it is the organisations hope, that they can attract another ACA first mover or recently qualified accountant, who is on the look out for a career progressing role. The Opportunity: The successful Finance Manager will work closely with the Operations Director ensuring that budgets and forecasts are achieved providing oversight and tracking all costs and capital expenditure.A hands-on role you will also maintain divisional accounting including P&L, balance sheet, cash and inventory management. You will then report actuals into the group consolidation tool and work closely with group to deliver timely and accurate results. This is a key appointment supporting a fast-growing division of this group. Key Deliverables: Quickly build credibility with the Executive team and owners Establish a finance function that is seen as best in class and which can facilitate other new businesses to be amalgamated as and when appropriate. Develop, implement, maintain robust controls and ensure all risks are identified and managed Develop financial strategies in line with organisational objectives Oversee the financial operations of subsidiary companies and foreign operations Deliver timely and accurate reporting & KPI's for local management and Group including full statutory accounts. Shape the suite of reports that will drive the commercial decision making process of the operational & sales team, particular emphasis around complex pricing and product offering Work with the Executive team and Group to drive the strategic direction. Always seeking to maximise Profit & Cash generation. The Person Qualified Accountant ACCA, ACA or ACMA Clarity in written and verbal communication, able to articulate financial issues in an easily understandable fashion and the ability to deal with stakeholders at all levels Confident and articulate in presentation with the ability to liaise with non-finance stakeholders at all levels. A true team player capable of flexibility and application to tasks at a variety of different levels Salary & Benefits £58,000 to £62,500 Basic Salary Share Options Bonus - Personal and Business related. 25 days holiday
We are seeking an enthusiastic and confident Internal Sales Executive to join a busy and growing team. The Internal Sales Executive, will be responsible for identifying new business opportunities, managing customer relationships, and achieving sales targets. The role will also involve contacting customers both new and existing and building up a database of potential clients. Duties Identify and develop new sales opportunities through inbound leads, cold calling and networking leads Build and maintain strong relationships with existing clients to ensure repeat business. Liaising regarding prices and rates Engage with existing and new customers to ensure expectations are met Understand and demonstrate the company products and services to the customer Maintain and report customer feedback, sales data and customer sales trends Work closely with the sales and quotation department to ensure customer requirements are met Guide customers through the sales process, ensuring a smooth transition throughout the process Update and maintain the customer database Requirements Proven experience in an internal sales or Business development role Able to communicate, present and influence over the phone Able to drive sales to meet targets and budgets Excellent communication and interpersonal skills Self-motivated, goal-oriented, and able to work independently as well as part of a team. Able to upsell company strengths and new product ranges If you are interested in this position, please apply with your updated CV.
Mar 15, 2026
Full time
We are seeking an enthusiastic and confident Internal Sales Executive to join a busy and growing team. The Internal Sales Executive, will be responsible for identifying new business opportunities, managing customer relationships, and achieving sales targets. The role will also involve contacting customers both new and existing and building up a database of potential clients. Duties Identify and develop new sales opportunities through inbound leads, cold calling and networking leads Build and maintain strong relationships with existing clients to ensure repeat business. Liaising regarding prices and rates Engage with existing and new customers to ensure expectations are met Understand and demonstrate the company products and services to the customer Maintain and report customer feedback, sales data and customer sales trends Work closely with the sales and quotation department to ensure customer requirements are met Guide customers through the sales process, ensuring a smooth transition throughout the process Update and maintain the customer database Requirements Proven experience in an internal sales or Business development role Able to communicate, present and influence over the phone Able to drive sales to meet targets and budgets Excellent communication and interpersonal skills Self-motivated, goal-oriented, and able to work independently as well as part of a team. Able to upsell company strengths and new product ranges If you are interested in this position, please apply with your updated CV.
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Mar 15, 2026
Full time
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed's offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will: Be responsible for the end-to-end experience of our customers in the EMEA region. Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans. Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you'll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers' businesses and climate - You'll educate your customers on the space and will help them hit milestones along their climate journey. Help customers understand and use Watershed's carbon marketplace - integrating carbon removal into their climate plans. To be successful in this role you: Will have relevant CSM experience, in a SaaS organisation working with Enterprise Customers. Proven success working within the EMEA market. Have a track record of success building relationships at an executive level. Ask the right questions to understand people's underlying needs and can work with sales, product, and services teams to deliver on those. Have excellent communication skills, both written and verbal. Are extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. Enjoy learning new things. You're excited by the challenge of learning a new space. Are excited to join a startup and are ready to take responsibility for building a function from the ground up. The role may include up to 10%+ travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Mar 15, 2026
Full time
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio based gameshow formats, including both in house and third party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony owned and third party studio gameshow formats. Work closely with US based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
Mar 15, 2026
Full time
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio based gameshow formats, including both in house and third party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony owned and third party studio gameshow formats. Work closely with US based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Mar 14, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Mar 14, 2026
Full time
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Legal Secretary (Dispute Resolution Team) 28,000 - 30,000 (Dependant On Experience) Dudley, West Midlands BCR/JN/32214 Bell Cornwall Recruitment are searching for a Legal Secretary with Dispute Resolution experience to support the senior lawyers in the companies only office based in Dudley on a Hybrid basis. The Role: (Includes, but is not limited to) Comprehensive and proactive diary and travel management. Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings Dealing with and screening calls, delivering a positive client experience Assisting with client queries during fee earner absences, monitoring mailboxes and forwarding on emails as appropriate. The Ideal Candidate: Past experience as a Legal Secretary in dispute resolution. Deliver excellent client service by producing accurate timely work. Proficient in Microsoft applications Supports the team with clear communication and collaboration This is a brilliant opportunity for a Legal Secretary looking for the next step in their career and can comfortably get to Dudley 3 days a week. INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Mar 14, 2026
Full time
Legal Secretary (Dispute Resolution Team) 28,000 - 30,000 (Dependant On Experience) Dudley, West Midlands BCR/JN/32214 Bell Cornwall Recruitment are searching for a Legal Secretary with Dispute Resolution experience to support the senior lawyers in the companies only office based in Dudley on a Hybrid basis. The Role: (Includes, but is not limited to) Comprehensive and proactive diary and travel management. Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings Dealing with and screening calls, delivering a positive client experience Assisting with client queries during fee earner absences, monitoring mailboxes and forwarding on emails as appropriate. The Ideal Candidate: Past experience as a Legal Secretary in dispute resolution. Deliver excellent client service by producing accurate timely work. Proficient in Microsoft applications Supports the team with clear communication and collaboration This is a brilliant opportunity for a Legal Secretary looking for the next step in their career and can comfortably get to Dudley 3 days a week. INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Position We are currently looking for a Head of Internal Communications to join our Internal Communications team within the Communications and Engagement, Enablement group. This is a full time opportunity, on a 15 month fixed term contract. The role will be based in 10 South Colonnade, Canary Wharf, London, E14 4PU. Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month on site to enable collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs and can flex up to 12 days a month, with the remainder worked remotely. Who are we? The Medicines and Healthcare Products Regulatory Agency (MHRA) enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The MHRA Communications and Engagement Function is a multi award winning team. We focus on supporting the Agency to deliver its business outcomes by putting patients and the public at the centre of all work. Our teams include News & Media, Communications, Patient and Public Involvement and Engagement, and Customer Experience. This role is in the Communications team. What's the role? The Head of Internal Communications leads the internal communications function, including the team, budget, and initiatives, and drives continuous improvement. This is a great opportunity to make a significant contribution to a forward thinking organisation that values employee engagement. Key responsibilities Lead the internal communications team, ensuring high quality service provision through clear strategic direction and priorities, developing and delivering communication strategies to our diverse workforce. Provide proactive strategic internal and transformation communications advice to senior leaders, including the executive committee and chief executive. Deliver, embed, and evaluate a cross agency internal communications strategy to support business priorities and culture change. Identify, plan, provide strategic oversight of, and develop opportunities for engaging content that responds to business priorities and promotes accessibility to all audiences. Who are we looking for? The successful candidate will demonstrate the following: Excellent communication and influencing skills, both written and oral, capable of accurately and confidently communicating, influencing, and challenging staff and external contacts at all levels. (Lead criteria) A confident self starter who can operate independently, manage conflicting priorities, meet deadlines, and collaborate flexibly within a team while encouraging feedback. Demonstrable track record of developing employee communications and engagement strategies, using a range of communication tools and techniques. (Lead criteria) Strong editorial skills, with a proven understanding of what makes a good news story and accessible content. Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of internal and external stakeholders. Person Specification Method of assessment: A=Application, T=Test, I=Interview, P=Presentation Behaviour Criteria Communicating and Influencing - Excellent communication and interpersonal skills, both written and oral, with the ability to accurately and confidently communicate, influence, and challenge staff and external contacts at all levels. (A,I,P) Developing Self and Others - A confident self starter who can operate independently, manage conflicting priorities, deliver to deadline, and work flexibly within a team, encouraging feedback and the views of others. (A,I) Experience Criteria Extensive experience managing internal communications and stakeholder engagement for high profile organisational transformation programmes, including drafting action plans, securing resource, and setting performance standards. (A,I,P) Proven senior leadership and management skills, with experience leading multi functional units in a complex organisation, motivating and developing staff, and managing performance. (A,I) Demonstrable track record of developing employee communications and engagement strategies using a range of communication tools and techniques. (A,I,P) Technical Criteria Strong editorial skills, with a proven understanding of what makes a good news story and interesting, accessible content. (A,I) Demonstrable track record of project management skills, leading cross organisational and external team projects, anticipating risks, handling unanticipated problems, and communicating creative solutions to achieve successful resolution while delivering high customer service. (A,I) A relevant qualification and membership of CIM, CIPR, or another relevant professional body is desirable. (A) Strengths Criteria Strategic - looking at the big picture and considering wider factors and long term implications of decisions. (I) Change Agent - positive and inspirational in leading and supporting others through change. (I) Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of people and identifying connections to bring people together. (I) To find out more about this fantastic opportunity, please read our Job Description and Person Specification. Use of AI in Job Applications: Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn. Adjustments for disability: If you require any disability related adjustments, please contact as soon as possible. Dates Closing date: 18/03/2026 Shortlisting date: 20/03/2026 Interview date: 27/03/2026 Recruitment and Selection Applicants will be assessed on whether they meet mandatory requirements, as well as necessary skills and experience. They are scored on competency based answers. Candidates will be subject to UK immigration requirements and Civil Service nationality rules. Further information on who can apply is available here. Successful candidates must pass disclosure and barring, animal rights, and pro life activism checks. Employees working with government assets must complete basic personnel security standard checks. Health and Safety Certain roles within the MHRA require post holders to have vaccinations or routine health surveillance. These roles include: Laboratory based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles requiring overseas travel where specific vaccination may be required. Applicants successful at interview will be subject to a check on the Internal Fraud Database (IFD). This check examines employees dismissed for fraud or dishonesty offences, including those who resign or leave before dismissal. Applicants unable to pass the IFD check are ineligible. Moving to the MHRA from another employer means you may lose access to childcare vouchers, but you may be eligible for other government schemes. Determine eligibility here. Recruitment Principles Your application is judged on merit by a fair and open competition. If you feel your application has not been treated fairly, please contact . For further complaints, contact the Civil Service Commission at civilservicecommission.independent.gov.uk.
Mar 14, 2026
Full time
Position We are currently looking for a Head of Internal Communications to join our Internal Communications team within the Communications and Engagement, Enablement group. This is a full time opportunity, on a 15 month fixed term contract. The role will be based in 10 South Colonnade, Canary Wharf, London, E14 4PU. Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month on site to enable collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs and can flex up to 12 days a month, with the remainder worked remotely. Who are we? The Medicines and Healthcare Products Regulatory Agency (MHRA) enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The MHRA Communications and Engagement Function is a multi award winning team. We focus on supporting the Agency to deliver its business outcomes by putting patients and the public at the centre of all work. Our teams include News & Media, Communications, Patient and Public Involvement and Engagement, and Customer Experience. This role is in the Communications team. What's the role? The Head of Internal Communications leads the internal communications function, including the team, budget, and initiatives, and drives continuous improvement. This is a great opportunity to make a significant contribution to a forward thinking organisation that values employee engagement. Key responsibilities Lead the internal communications team, ensuring high quality service provision through clear strategic direction and priorities, developing and delivering communication strategies to our diverse workforce. Provide proactive strategic internal and transformation communications advice to senior leaders, including the executive committee and chief executive. Deliver, embed, and evaluate a cross agency internal communications strategy to support business priorities and culture change. Identify, plan, provide strategic oversight of, and develop opportunities for engaging content that responds to business priorities and promotes accessibility to all audiences. Who are we looking for? The successful candidate will demonstrate the following: Excellent communication and influencing skills, both written and oral, capable of accurately and confidently communicating, influencing, and challenging staff and external contacts at all levels. (Lead criteria) A confident self starter who can operate independently, manage conflicting priorities, meet deadlines, and collaborate flexibly within a team while encouraging feedback. Demonstrable track record of developing employee communications and engagement strategies, using a range of communication tools and techniques. (Lead criteria) Strong editorial skills, with a proven understanding of what makes a good news story and accessible content. Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of internal and external stakeholders. Person Specification Method of assessment: A=Application, T=Test, I=Interview, P=Presentation Behaviour Criteria Communicating and Influencing - Excellent communication and interpersonal skills, both written and oral, with the ability to accurately and confidently communicate, influence, and challenge staff and external contacts at all levels. (A,I,P) Developing Self and Others - A confident self starter who can operate independently, manage conflicting priorities, deliver to deadline, and work flexibly within a team, encouraging feedback and the views of others. (A,I) Experience Criteria Extensive experience managing internal communications and stakeholder engagement for high profile organisational transformation programmes, including drafting action plans, securing resource, and setting performance standards. (A,I,P) Proven senior leadership and management skills, with experience leading multi functional units in a complex organisation, motivating and developing staff, and managing performance. (A,I) Demonstrable track record of developing employee communications and engagement strategies using a range of communication tools and techniques. (A,I,P) Technical Criteria Strong editorial skills, with a proven understanding of what makes a good news story and interesting, accessible content. (A,I) Demonstrable track record of project management skills, leading cross organisational and external team projects, anticipating risks, handling unanticipated problems, and communicating creative solutions to achieve successful resolution while delivering high customer service. (A,I) A relevant qualification and membership of CIM, CIPR, or another relevant professional body is desirable. (A) Strengths Criteria Strategic - looking at the big picture and considering wider factors and long term implications of decisions. (I) Change Agent - positive and inspirational in leading and supporting others through change. (I) Networker - proactively creating and maintaining positive, professional, and trusting relationships with a wide range of people and identifying connections to bring people together. (I) To find out more about this fantastic opportunity, please read our Job Description and Person Specification. Use of AI in Job Applications: Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn. Adjustments for disability: If you require any disability related adjustments, please contact as soon as possible. Dates Closing date: 18/03/2026 Shortlisting date: 20/03/2026 Interview date: 27/03/2026 Recruitment and Selection Applicants will be assessed on whether they meet mandatory requirements, as well as necessary skills and experience. They are scored on competency based answers. Candidates will be subject to UK immigration requirements and Civil Service nationality rules. Further information on who can apply is available here. Successful candidates must pass disclosure and barring, animal rights, and pro life activism checks. Employees working with government assets must complete basic personnel security standard checks. Health and Safety Certain roles within the MHRA require post holders to have vaccinations or routine health surveillance. These roles include: Laboratory based roles working directly with known pathogens. Maintenance roles, particularly those required to work in laboratory settings. Roles that involve visiting other establishments where vaccination is required. Roles requiring overseas travel where specific vaccination may be required. Applicants successful at interview will be subject to a check on the Internal Fraud Database (IFD). This check examines employees dismissed for fraud or dishonesty offences, including those who resign or leave before dismissal. Applicants unable to pass the IFD check are ineligible. Moving to the MHRA from another employer means you may lose access to childcare vouchers, but you may be eligible for other government schemes. Determine eligibility here. Recruitment Principles Your application is judged on merit by a fair and open competition. If you feel your application has not been treated fairly, please contact . For further complaints, contact the Civil Service Commission at civilservicecommission.independent.gov.uk.
Job Title: Internal Sales Executive Location: Skipton Salary: Base Salary of 30,000 per annum, OTE 36,000 Job Type: Full Time, Permanent As part of our continued focus on strengthening commercial performance, we are investing in a motivated and commercially focused Internal Sales Executive role to support the growth and development of our customer base. This role has been created to work closely with our Sales Managers to ensure we maximise every opportunity across the market. The position will play an important role in proactively developing new opportunities, re-engaging inactive or churned customers, and growing smaller accounts that may not receive regular field coverage. By maintaining regular contact with customers, following up on enquiries and quotations, and identifying opportunities to recover lost volume, the Internal Sales Executive will help ensure we remain close to our customers, responsive to their needs, and proactive in driving sales growth. The role will also support the wider sales organisation by helping to build a pipeline, strengthen customer relationships, and create additional opportunities for the external sales team to progress and convert. Ultimately, this position exists to ensure we continue to protect our existing business, recover lost opportunities, and drive sustainable growth across the UK market. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role What are you going to do? Proactively generate sales opportunities through outbound calls, emails, and follow-ups with prospective and existing customers. Re-engage churned or inactive customers to recover lost business and rebuild relationships. Manage and develop smaller customer accounts, identifying opportunities to grow volume and strengthen partnerships. Work closely with Sales Managers to support key accounts, identify opportunities, and progress commercial discussions. Respond to customer enquiries and provide accurate information on products, applications, pricing, and lead times. Prepare and follow up on quotations, proposals, and commercial offers, ensuring opportunities are actively progressed. Maintain accurate records of all customer interactions, opportunities, and activities within the CRM system. Monitor market activity, customer trends, and competitor movements to identify potential opportunities. Support the wider sales team by ensuring excellent customer service, responsiveness, and communication. Contribute to the delivery of monthly and quarterly sales targets through proactive pipeline development and opportunity management. The job description is not exhaustive. From time to time, you may be required to perform other duties and responsibilities which are not included in the above description, but are within your capabilities, and where necessary, training will be given. About you: Our expectations: Proven experience in a sales, telesales, or customer-facing commercial role, ideally within a B2B environment. Strong communication skills with the ability to build rapport and influence customers over the phone and via email. Commercial mindset with a proactive approach to identifying and developing opportunities. Self-motivated and driven, with a clear focus on achieving targets and delivering results. Strong organisational skills with the ability to manage multiple opportunities and follow-ups effectively. Experience using CRM systems (e.g., Salesforce or ACT) and Microsoft Office. Working knowledge of Sage or similar ERP systems would be advantageous. A positive team player who enjoys working collaboratively within a fast-paced commercial environment. Person Specification: Experience working within B2B manufacturing, packaging, or industrial sectors would be beneficial. Background in telesales, internal sales, or account management is required. A qualification in business, sales, or marketing would be desirable but not essential. Benefits: Competitive base salary with commission/bonus structure Ongoing training and development Opportunities for career progression Healthcare scheme (Medicash) / pension scheme / 25 days holiday Free on-site parking Solidus We are Solidus. Involved with our environment since 1870. With pride in our history, we make circular packaging and sustainable solid board solutions for customers all over the world. In the past, from straw, now from recycled paper. Strictly No Agencies Please click on the APPLY button to send your CV and Cover Letter for this role Candidates with experience of: Sales Executive, Sales Person, Sales Account Manager, Sales Account Executive, Telesales Executive, Telesales, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, Key Sales, BDM, Account Management, Lead Generation, Business Development Executive, Client Services may all be considered.
Mar 14, 2026
Full time
Job Title: Internal Sales Executive Location: Skipton Salary: Base Salary of 30,000 per annum, OTE 36,000 Job Type: Full Time, Permanent As part of our continued focus on strengthening commercial performance, we are investing in a motivated and commercially focused Internal Sales Executive role to support the growth and development of our customer base. This role has been created to work closely with our Sales Managers to ensure we maximise every opportunity across the market. The position will play an important role in proactively developing new opportunities, re-engaging inactive or churned customers, and growing smaller accounts that may not receive regular field coverage. By maintaining regular contact with customers, following up on enquiries and quotations, and identifying opportunities to recover lost volume, the Internal Sales Executive will help ensure we remain close to our customers, responsive to their needs, and proactive in driving sales growth. The role will also support the wider sales organisation by helping to build a pipeline, strengthen customer relationships, and create additional opportunities for the external sales team to progress and convert. Ultimately, this position exists to ensure we continue to protect our existing business, recover lost opportunities, and drive sustainable growth across the UK market. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role What are you going to do? Proactively generate sales opportunities through outbound calls, emails, and follow-ups with prospective and existing customers. Re-engage churned or inactive customers to recover lost business and rebuild relationships. Manage and develop smaller customer accounts, identifying opportunities to grow volume and strengthen partnerships. Work closely with Sales Managers to support key accounts, identify opportunities, and progress commercial discussions. Respond to customer enquiries and provide accurate information on products, applications, pricing, and lead times. Prepare and follow up on quotations, proposals, and commercial offers, ensuring opportunities are actively progressed. Maintain accurate records of all customer interactions, opportunities, and activities within the CRM system. Monitor market activity, customer trends, and competitor movements to identify potential opportunities. Support the wider sales team by ensuring excellent customer service, responsiveness, and communication. Contribute to the delivery of monthly and quarterly sales targets through proactive pipeline development and opportunity management. The job description is not exhaustive. From time to time, you may be required to perform other duties and responsibilities which are not included in the above description, but are within your capabilities, and where necessary, training will be given. About you: Our expectations: Proven experience in a sales, telesales, or customer-facing commercial role, ideally within a B2B environment. Strong communication skills with the ability to build rapport and influence customers over the phone and via email. Commercial mindset with a proactive approach to identifying and developing opportunities. Self-motivated and driven, with a clear focus on achieving targets and delivering results. Strong organisational skills with the ability to manage multiple opportunities and follow-ups effectively. Experience using CRM systems (e.g., Salesforce or ACT) and Microsoft Office. Working knowledge of Sage or similar ERP systems would be advantageous. A positive team player who enjoys working collaboratively within a fast-paced commercial environment. Person Specification: Experience working within B2B manufacturing, packaging, or industrial sectors would be beneficial. Background in telesales, internal sales, or account management is required. A qualification in business, sales, or marketing would be desirable but not essential. Benefits: Competitive base salary with commission/bonus structure Ongoing training and development Opportunities for career progression Healthcare scheme (Medicash) / pension scheme / 25 days holiday Free on-site parking Solidus We are Solidus. Involved with our environment since 1870. With pride in our history, we make circular packaging and sustainable solid board solutions for customers all over the world. In the past, from straw, now from recycled paper. Strictly No Agencies Please click on the APPLY button to send your CV and Cover Letter for this role Candidates with experience of: Sales Executive, Sales Person, Sales Account Manager, Sales Account Executive, Telesales Executive, Telesales, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, Key Sales, BDM, Account Management, Lead Generation, Business Development Executive, Client Services may all be considered.
Internal Sales Location: Stevenage (office-based) Salary: £30,000 - £35,000 basic + OTE (uncapped) Benefits: Pension scheme Employee discount Company social events 25 days holiday + bank holidays About the Role We are a rapidly growing UK distributor of CCTV, access control, intruder alarms, fire products, and other security technology. We supply trade customers across the UK, offering high-quality products, technical support, and expert guidance to installers and resellers. We are looking for an Internal Sales Executive to join our Stevenage office. This is an office-based, 9:00-17:30 role (with a 1-hour lunch break), focused on internal sales activity, outbound calls, and developing existing accounts. You'll be selling directly to installers, handling the full sales cycle over the phone, from initial call to order completion. This is an exciting opportunity to join a growing team and contribute to the expansion of our customer base while earning an uncapped bonus based on revenue targets. You will be a key member of the internal sales team, driving revenue and ensuring high levels of customer satisfaction. Key Responsibilities Proactively manage and develop relationships with existing installer accounts Conduct outbound sales calls to generate new business opportunities Deliver sales and revenue growth directly via phone Advise customers on technical solutions and product recommendations Provide accurate quotations and support customers throughout the sales process Maintain accurate records of customer interactions and sales activity Meet or exceed individual revenue targets to qualify for bonuses Skills & Experience Required Experience in internal sales, account management, or B2B customer-facing roles Background in Security, IT, Electrical, Electrical Wholesale, or Telecoms sectors preferred Strong communicator, confident on the phone and via email Organised, proactive, and comfortable managing multiple accounts Ability to build and maintain long-term relationships with trade customers Knowledge of security products is an advantage; training will be provided for the right candidate About the Business We are a leading UK distributor of security technology, specialising in CCTV, access control, intruder alarms, fire products, and associated solutions. Known for technical expertise and exceptional service, we support installers and trade customers with high-quality products and advice. As a growing business, we are expanding our internal salesteam and are committed to staff development, providing structured support, training, and a collaborative environment where employees can progress their careers. SER-IN
Mar 14, 2026
Full time
Internal Sales Location: Stevenage (office-based) Salary: £30,000 - £35,000 basic + OTE (uncapped) Benefits: Pension scheme Employee discount Company social events 25 days holiday + bank holidays About the Role We are a rapidly growing UK distributor of CCTV, access control, intruder alarms, fire products, and other security technology. We supply trade customers across the UK, offering high-quality products, technical support, and expert guidance to installers and resellers. We are looking for an Internal Sales Executive to join our Stevenage office. This is an office-based, 9:00-17:30 role (with a 1-hour lunch break), focused on internal sales activity, outbound calls, and developing existing accounts. You'll be selling directly to installers, handling the full sales cycle over the phone, from initial call to order completion. This is an exciting opportunity to join a growing team and contribute to the expansion of our customer base while earning an uncapped bonus based on revenue targets. You will be a key member of the internal sales team, driving revenue and ensuring high levels of customer satisfaction. Key Responsibilities Proactively manage and develop relationships with existing installer accounts Conduct outbound sales calls to generate new business opportunities Deliver sales and revenue growth directly via phone Advise customers on technical solutions and product recommendations Provide accurate quotations and support customers throughout the sales process Maintain accurate records of customer interactions and sales activity Meet or exceed individual revenue targets to qualify for bonuses Skills & Experience Required Experience in internal sales, account management, or B2B customer-facing roles Background in Security, IT, Electrical, Electrical Wholesale, or Telecoms sectors preferred Strong communicator, confident on the phone and via email Organised, proactive, and comfortable managing multiple accounts Ability to build and maintain long-term relationships with trade customers Knowledge of security products is an advantage; training will be provided for the right candidate About the Business We are a leading UK distributor of security technology, specialising in CCTV, access control, intruder alarms, fire products, and associated solutions. Known for technical expertise and exceptional service, we support installers and trade customers with high-quality products and advice. As a growing business, we are expanding our internal salesteam and are committed to staff development, providing structured support, training, and a collaborative environment where employees can progress their careers. SER-IN
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Mar 14, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers global B2C brands like Harrods, Manchester United, Deichmann, Fielmann, or s.Oliver to create outstanding customer experiences with one unified backend. With its flexible and intuitive technology, it drives differentiation and growth in commerce. SCAYLE is part of the ABOUT YOU and the Zalando Group. Job Description As a Solution Consultant (m/f/d) , you will partner closely with the sales team, providing expertise on technical and complex functional questions to support client engagements, partner-led opportunities, and pre-sales activities. You will act as a key interface between customers, System Integrators (SIs), Independent Software Vendors (ISVs), and internal product teams, ensuring alignment across all stakeholders. You will help translate client and partner requirements into tailored, scalable solutions, advising on architecture, integrations, and best-practice implementation approaches within the SCAYLE ecosystem. This includes enabling and supporting partners on solution design, positioning SCAYLE within broader commerce landscapes, and ensuring a seamless and successful implementation of the SCAYLE platform across direct and partner-driven projects. Responsibilities Support the sales team with technical questions Present the SCAYLE platform functionally and architecturally Lead pre-sales and migration projects Conduct fit-gap analyses for client requirements Create demo shops, POCs, and sample solutions Define architecture, interfaces, and migration strategies Advise clients on technical and business topics Qualifications Requirements 2+ years of experience in technical consulting or management Knowledge of e-commerce, ERP, CMS, PIM systems Strong pre-sales, consulting, and architectural skills Excellent communication, analytical, and presentation skills Fluent in English; German is a plus Willingness to travel up to 30% Team player with hands-on, "can-do" mentality Additional Information Modern & dog-friendly office in the city centre with a variety of food options for lunch breaks Fresh fruit, vegetables & drinks in the office Exclusive employee discounts for our online shop Company pension plan Subsidised EGYM Wellpass membership & discounted gym memberships Growth and development opportunities through our AY Academy (including language courses, health & wellbeing, Meet the Teams) Mobility allowance and monthly allowance for Swapfiets YOU ARE THE CORE OF ABOUT YOU We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture. We are looking forward to receiving your application - preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. United Kingdom of Great Britain and Northern Ireland
Mar 14, 2026
Full time
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers global B2C brands like Harrods, Manchester United, Deichmann, Fielmann, or s.Oliver to create outstanding customer experiences with one unified backend. With its flexible and intuitive technology, it drives differentiation and growth in commerce. SCAYLE is part of the ABOUT YOU and the Zalando Group. Job Description As a Solution Consultant (m/f/d) , you will partner closely with the sales team, providing expertise on technical and complex functional questions to support client engagements, partner-led opportunities, and pre-sales activities. You will act as a key interface between customers, System Integrators (SIs), Independent Software Vendors (ISVs), and internal product teams, ensuring alignment across all stakeholders. You will help translate client and partner requirements into tailored, scalable solutions, advising on architecture, integrations, and best-practice implementation approaches within the SCAYLE ecosystem. This includes enabling and supporting partners on solution design, positioning SCAYLE within broader commerce landscapes, and ensuring a seamless and successful implementation of the SCAYLE platform across direct and partner-driven projects. Responsibilities Support the sales team with technical questions Present the SCAYLE platform functionally and architecturally Lead pre-sales and migration projects Conduct fit-gap analyses for client requirements Create demo shops, POCs, and sample solutions Define architecture, interfaces, and migration strategies Advise clients on technical and business topics Qualifications Requirements 2+ years of experience in technical consulting or management Knowledge of e-commerce, ERP, CMS, PIM systems Strong pre-sales, consulting, and architectural skills Excellent communication, analytical, and presentation skills Fluent in English; German is a plus Willingness to travel up to 30% Team player with hands-on, "can-do" mentality Additional Information Modern & dog-friendly office in the city centre with a variety of food options for lunch breaks Fresh fruit, vegetables & drinks in the office Exclusive employee discounts for our online shop Company pension plan Subsidised EGYM Wellpass membership & discounted gym memberships Growth and development opportunities through our AY Academy (including language courses, health & wellbeing, Meet the Teams) Mobility allowance and monthly allowance for Swapfiets YOU ARE THE CORE OF ABOUT YOU We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture. We are looking forward to receiving your application - preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. United Kingdom of Great Britain and Northern Ireland
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Mar 14, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Are you looking for an exciting opportunity to make a real impact? NJR Recruitment are thrilled to be supporting one of our longstanding clients in their search for an SME Account Handler in Burnley. In this exciting role, you'll be the driving force behind managing a diverse client portfolio, supporting Account Executives, and solving problems every day! Key Responsibilities of the SME Account Handler: Keep the client portfolio running smoothly day-to-day. Build and nurture strong relationships with clients and insurers. Be the go-to person for all client and provider queries, offering quick, effective solutions. Support Account Executives in the day-to-day servicing of clients as well as managing some of your own accounts. Take charge of administration tasks - such as invoicing, MTAs, renewals, and more. Prepare client reports and resolve discrepancies in provider documents. Keep accurate records and stay on top of internal systems. Our Ideal SME Account Handler: Previous experience in Insurance (Broker or Insurer) or Customer Service/Sales. Exceptional communication and organisational skills. A proactive, detail-oriented approach and the ability to work under pressure with a positive approach to working in a fast-paced environment. A team player with strong negotiation skills and commercial awareness. Eagerness to learn and grow in your career. Experience working on Acturis and CII qualifications are highly desirable. Benefits of the SME Account Handler: Competitive Salary 26 days holiday + bank holidays Opportunities for career growth and to gain CII/ACII qualifications. 24/7 support for your physical and mental wellbeing. Pension scheme for a secure future. Paid volunteering day to give back to the community. Ready to take the leap? If you are an Account Handler seeking a new opportunity in Central Manchester, then do not miss out on this opportunity and apply today! For further information please contact one of our specialist consultants and quote job reference NJR16497
Mar 14, 2026
Full time
Are you looking for an exciting opportunity to make a real impact? NJR Recruitment are thrilled to be supporting one of our longstanding clients in their search for an SME Account Handler in Burnley. In this exciting role, you'll be the driving force behind managing a diverse client portfolio, supporting Account Executives, and solving problems every day! Key Responsibilities of the SME Account Handler: Keep the client portfolio running smoothly day-to-day. Build and nurture strong relationships with clients and insurers. Be the go-to person for all client and provider queries, offering quick, effective solutions. Support Account Executives in the day-to-day servicing of clients as well as managing some of your own accounts. Take charge of administration tasks - such as invoicing, MTAs, renewals, and more. Prepare client reports and resolve discrepancies in provider documents. Keep accurate records and stay on top of internal systems. Our Ideal SME Account Handler: Previous experience in Insurance (Broker or Insurer) or Customer Service/Sales. Exceptional communication and organisational skills. A proactive, detail-oriented approach and the ability to work under pressure with a positive approach to working in a fast-paced environment. A team player with strong negotiation skills and commercial awareness. Eagerness to learn and grow in your career. Experience working on Acturis and CII qualifications are highly desirable. Benefits of the SME Account Handler: Competitive Salary 26 days holiday + bank holidays Opportunities for career growth and to gain CII/ACII qualifications. 24/7 support for your physical and mental wellbeing. Pension scheme for a secure future. Paid volunteering day to give back to the community. Ready to take the leap? If you are an Account Handler seeking a new opportunity in Central Manchester, then do not miss out on this opportunity and apply today! For further information please contact one of our specialist consultants and quote job reference NJR16497
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Mar 14, 2026
Full time
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio-based gameshow formats, including both in-house and third-party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony-owned and third-party studio gameshow formats. Work closely with US-based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony-owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
Mar 14, 2026
Full time
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio-based gameshow formats, including both in-house and third-party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony-owned and third-party studio gameshow formats. Work closely with US-based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony-owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
The Bukola Group is an executive search and talent advisory consultancy partnering with forward thinking organisations across the UK. As a trusted search partner, we support clients navigating complex, fast moving environments by securing exceptional senior talent. We focus on leadership appointments that shape culture, sharpen strategy, and elevate operational performance. Our work is guided by discretion, insight, and a commitment to delivering standout leadership talent. Business Development Director Department: Business Development Reporting to: Head of Sales Location: Remote, with periodic travel to Head Office, UK Employment Type: Full Time A market leading organisation within the Soft FM sector is seeking an accomplished Business Development Director to play a pivotal role in shaping and delivering its national growth strategy. Operating at pace and scale, the business is recognised for challenging traditional FM delivery models and introducing innovative, technology enabled service solutions to a diverse client base. This senior leadership position is critical to the organisation's expansion plans. You will be responsible for originating, developing, and converting major new business opportunities, while representing the company at executive level across industry, client, and partner networks. You will act as a strategic adviser to both the internal leadership team and external stakeholders, bringing commercial insight, market intelligence, and a strong command of complex solution selling. The ideal candidate will demonstrate exceptional gravitas, commercial acumen, and the ability to influence and build credibility with senior decision makers across the UK. Key Responsibilities Drive the growth agenda by securing high value, strategically aligned contracts through a sophisticated consultative sales approach. Build and maintain an influential network within priority sectors, representing the organisation with authority and professionalism. Lead the identification, shaping, and pursuit of national opportunities, developing propositions that are commercially robust and aligned with client needs. Own and direct the full sales cycle, from market engagement and bid strategy through to negotiation and successful close. Serve as a senior brand ambassador, raising the organisation's profile and positioning it as a leading FM partner of choice. Work closely with bid, estimating, and operations leaders to develop compelling, innovative solutions and ensure excellence in tender submissions and client presentations. Oversee the strategic handover of secured contracts into Operations to ensure a seamless mobilisation and strong client experience. Uphold high standards of data integrity and pipeline discipline within the CRM system. Skills & Experience Extensive experience in senior business development roles, ideally within FM or outsourced services. Demonstrated success in securing major, multi site or national contracts through complex solution selling. Strong commercial insight and the confidence to challenge, influence, and advise at Executive and C suite level. Proven track record of leading tender strategies, negotiations, and high stakes client engagements. Deep understanding of market dynamics, competitive positioning, and strategic account development. Exceptional networking skills with the ability to build relationships at senior levels across targeted sectors. Ambitious, self driven, and able to operate with autonomy while contributing to wider business strategy.
Mar 14, 2026
Full time
The Bukola Group is an executive search and talent advisory consultancy partnering with forward thinking organisations across the UK. As a trusted search partner, we support clients navigating complex, fast moving environments by securing exceptional senior talent. We focus on leadership appointments that shape culture, sharpen strategy, and elevate operational performance. Our work is guided by discretion, insight, and a commitment to delivering standout leadership talent. Business Development Director Department: Business Development Reporting to: Head of Sales Location: Remote, with periodic travel to Head Office, UK Employment Type: Full Time A market leading organisation within the Soft FM sector is seeking an accomplished Business Development Director to play a pivotal role in shaping and delivering its national growth strategy. Operating at pace and scale, the business is recognised for challenging traditional FM delivery models and introducing innovative, technology enabled service solutions to a diverse client base. This senior leadership position is critical to the organisation's expansion plans. You will be responsible for originating, developing, and converting major new business opportunities, while representing the company at executive level across industry, client, and partner networks. You will act as a strategic adviser to both the internal leadership team and external stakeholders, bringing commercial insight, market intelligence, and a strong command of complex solution selling. The ideal candidate will demonstrate exceptional gravitas, commercial acumen, and the ability to influence and build credibility with senior decision makers across the UK. Key Responsibilities Drive the growth agenda by securing high value, strategically aligned contracts through a sophisticated consultative sales approach. Build and maintain an influential network within priority sectors, representing the organisation with authority and professionalism. Lead the identification, shaping, and pursuit of national opportunities, developing propositions that are commercially robust and aligned with client needs. Own and direct the full sales cycle, from market engagement and bid strategy through to negotiation and successful close. Serve as a senior brand ambassador, raising the organisation's profile and positioning it as a leading FM partner of choice. Work closely with bid, estimating, and operations leaders to develop compelling, innovative solutions and ensure excellence in tender submissions and client presentations. Oversee the strategic handover of secured contracts into Operations to ensure a seamless mobilisation and strong client experience. Uphold high standards of data integrity and pipeline discipline within the CRM system. Skills & Experience Extensive experience in senior business development roles, ideally within FM or outsourced services. Demonstrated success in securing major, multi site or national contracts through complex solution selling. Strong commercial insight and the confidence to challenge, influence, and advise at Executive and C suite level. Proven track record of leading tender strategies, negotiations, and high stakes client engagements. Deep understanding of market dynamics, competitive positioning, and strategic account development. Exceptional networking skills with the ability to build relationships at senior levels across targeted sectors. Ambitious, self driven, and able to operate with autonomy while contributing to wider business strategy.
Senior Support Administrator On Site- Stockport Salary : 34,000- 38,000 plus bonus Hours: 8.00am- 5pm (Mon-Fri) Our client, a lovely family run business based in Stockport, is looking for a highly organised, confident and efficient Senior Support Administrator to join their team, to play a key role in supporting our business operations and ensuring day-to-day activities run like clockwork. This is a truly varied and hands-on role where no two days are the same. Based from our clients offices in Stockport , You'll be involved in all areas of administration, providing first-class support across the team and taking ownership of multiple tasks, processes, and projects. From managing documentation and maintaining systems, to coordinating communications and supporting the sales team, you'll be at the heart of everything we do. They are looking for someone who enjoys keeping everything running smoothly, someone who enjoys being the "go to" person. If this sounds like you, this could be the perfect role for you. Key Responsibilities Provide high-level administrative support across the business Manage correspondence, documentation, and internal communications Support senior leadership with scheduling, meeting coordination, and reports Maintain accurate records, databases, and filing systems Assist with general office coordination Assist with basic bookkeeping duties including, invoices and receipts Help streamline processes and improve administrative efficiency Be the main point of contact for day-to-day operational queries Requirements Strong experience in a busy administrative or senior admin role Exceptionally organised with great attention to detail Confident multitasker who thrives in a fast-paced environment Excellent communication skills and a proactive attitude Comfortable taking ownership and using initiative Strong IT skills, including MS Office (Excel, Word, Outlook) Benefits 34,000- 38,000 Bonus Monday- Friday 8am-5pm - (Can be flexible if needed) Fully stocked fridges and cupboards Free Breakfast every Friday Join a well-established, family-run business with a friendly, supportive team.
Mar 14, 2026
Full time
Senior Support Administrator On Site- Stockport Salary : 34,000- 38,000 plus bonus Hours: 8.00am- 5pm (Mon-Fri) Our client, a lovely family run business based in Stockport, is looking for a highly organised, confident and efficient Senior Support Administrator to join their team, to play a key role in supporting our business operations and ensuring day-to-day activities run like clockwork. This is a truly varied and hands-on role where no two days are the same. Based from our clients offices in Stockport , You'll be involved in all areas of administration, providing first-class support across the team and taking ownership of multiple tasks, processes, and projects. From managing documentation and maintaining systems, to coordinating communications and supporting the sales team, you'll be at the heart of everything we do. They are looking for someone who enjoys keeping everything running smoothly, someone who enjoys being the "go to" person. If this sounds like you, this could be the perfect role for you. Key Responsibilities Provide high-level administrative support across the business Manage correspondence, documentation, and internal communications Support senior leadership with scheduling, meeting coordination, and reports Maintain accurate records, databases, and filing systems Assist with general office coordination Assist with basic bookkeeping duties including, invoices and receipts Help streamline processes and improve administrative efficiency Be the main point of contact for day-to-day operational queries Requirements Strong experience in a busy administrative or senior admin role Exceptionally organised with great attention to detail Confident multitasker who thrives in a fast-paced environment Excellent communication skills and a proactive attitude Comfortable taking ownership and using initiative Strong IT skills, including MS Office (Excel, Word, Outlook) Benefits 34,000- 38,000 Bonus Monday- Friday 8am-5pm - (Can be flexible if needed) Fully stocked fridges and cupboards Free Breakfast every Friday Join a well-established, family-run business with a friendly, supportive team.
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.
Mar 14, 2026
Full time
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.
