Salary £27,000 Closing date 08/07/2025 We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff. We are looking for candidates to join our dedicated Recoveries Team within our Household Claims Complex department who are responsible for protecting the interests of our business and our customers by identifying and pursuing claims that have prospects of us being able to recover monies paid to settle our customers' claims. You will be dealing with a varied and interesting portfolio of recovery claims across all the household perils, including impact claims, fire claims, escape of water claims, escape of oil claims, and subsidence. If you are enthusiastic, hardworking, keen to learn and have a natural understanding of claims then this could be the role for you. Previous claims handling experience is required. It would advantageous if you were aware of the different types of scenarios where a recovery may be possible, and able to apply the relevant law in these scenarios such as negligence (breach of duty), breach of contract, claims under the Consumer Protection Act etc. Main Duties and Responsibilities In this role, you will be responsible for managing and pursuing recovery claims from third parties, ensuring timely and accurate resolution while delivering excellent customer service. Successful candidates will manage their own caseload of recovery claims. Identify and manage potential recovery claims through to conclusion Pro-actively manage a caseload of claims whilst keeping our customers up to date throughout the process Investigate liability and quantum to determine recovery potential Liaise with third parties, insurers, solicitors, and internal departments to progress claims Negotiate settlements and ensure recovery targets are met Maintain accurate records and documentation in line with regulatory and company standards Ensuring that your claims are accurately reserved in line with our reserving philosophy Maintain a good working relationship with all teams across the department Liaise and work closely with our panel solicitors Act as point of contact for the rest of the department in respect of recovery matters Perform any other duties as reasonably requested and according to the needs of the Household Claims department or the company to ensure business targets are achieved Essential Skills Required Previous claims handling experience is essential Strong attention to detail Think quickly, creatively and laterally Work autonomously and seek further opportunities Adapt easily to change and retain knowledge Display confidence and professionalism when liaising with customers and other parties and have a strong ability to negotiate Ability to manage a case load Effective time management and organisational skills Good written and verbal communication skills Location The successful candidate would be required to work 2 days a week at our Cardiff or Swansea office. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Jul 02, 2025
Full time
Salary £27,000 Closing date 08/07/2025 We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff. We are looking for candidates to join our dedicated Recoveries Team within our Household Claims Complex department who are responsible for protecting the interests of our business and our customers by identifying and pursuing claims that have prospects of us being able to recover monies paid to settle our customers' claims. You will be dealing with a varied and interesting portfolio of recovery claims across all the household perils, including impact claims, fire claims, escape of water claims, escape of oil claims, and subsidence. If you are enthusiastic, hardworking, keen to learn and have a natural understanding of claims then this could be the role for you. Previous claims handling experience is required. It would advantageous if you were aware of the different types of scenarios where a recovery may be possible, and able to apply the relevant law in these scenarios such as negligence (breach of duty), breach of contract, claims under the Consumer Protection Act etc. Main Duties and Responsibilities In this role, you will be responsible for managing and pursuing recovery claims from third parties, ensuring timely and accurate resolution while delivering excellent customer service. Successful candidates will manage their own caseload of recovery claims. Identify and manage potential recovery claims through to conclusion Pro-actively manage a caseload of claims whilst keeping our customers up to date throughout the process Investigate liability and quantum to determine recovery potential Liaise with third parties, insurers, solicitors, and internal departments to progress claims Negotiate settlements and ensure recovery targets are met Maintain accurate records and documentation in line with regulatory and company standards Ensuring that your claims are accurately reserved in line with our reserving philosophy Maintain a good working relationship with all teams across the department Liaise and work closely with our panel solicitors Act as point of contact for the rest of the department in respect of recovery matters Perform any other duties as reasonably requested and according to the needs of the Household Claims department or the company to ensure business targets are achieved Essential Skills Required Previous claims handling experience is essential Strong attention to detail Think quickly, creatively and laterally Work autonomously and seek further opportunities Adapt easily to change and retain knowledge Display confidence and professionalism when liaising with customers and other parties and have a strong ability to negotiate Ability to manage a case load Effective time management and organisational skills Good written and verbal communication skills Location The successful candidate would be required to work 2 days a week at our Cardiff or Swansea office. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day. A bit about the job You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions. When you join us, you'll get a really warm welcome as well as great development. We're committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. Whether it's learning for your current role or developing your skills for the future, we've got you covered. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200. Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00. Skills and experience we're looking for Excellent communication skills and previous experience in a customer service-related role The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim Knowledge of insurance products/financial services would be great, but not essential What you'll get for this role Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience) Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Martin Toth -
Jul 02, 2025
Full time
Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day. A bit about the job You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions. When you join us, you'll get a really warm welcome as well as great development. We're committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. Whether it's learning for your current role or developing your skills for the future, we've got you covered. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200. Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00. Skills and experience we're looking for Excellent communication skills and previous experience in a customer service-related role The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim Knowledge of insurance products/financial services would be great, but not essential What you'll get for this role Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience) Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Martin Toth -
Your Career with Our Commercial Property Claims Team! Starting salary between £25,100 to £26,900 (depending on hours, skills, and experience) plus additional benefits Are you an experienced claims handler looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team. A Bit About the Job: In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems. Skills and Experience We're Looking For: Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is highly desirable, but not essential. Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting. Team Collaboration: Willingness to learn, assist colleagues, and embrace change. Customer Focus: Commitment to delivering high-quality service and prioritising customer needs. Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word. We support smart working, so once you've successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home. We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader's approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging. These permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday - Friday). What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,100 to £26,900 (depending on location, skills, experience, and qualifications) Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Jul 01, 2025
Full time
Your Career with Our Commercial Property Claims Team! Starting salary between £25,100 to £26,900 (depending on hours, skills, and experience) plus additional benefits Are you an experienced claims handler looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team. A Bit About the Job: In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems. Skills and Experience We're Looking For: Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is highly desirable, but not essential. Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting. Team Collaboration: Willingness to learn, assist colleagues, and embrace change. Customer Focus: Commitment to delivering high-quality service and prioritising customer needs. Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word. We support smart working, so once you've successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home. We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader's approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging. These permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday - Friday). What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,100 to £26,900 (depending on location, skills, experience, and qualifications) Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Your Career with Our Commercial Property Claims Team! Starting salary between £25,100 to £26,900 (depending on hours, skills, and experience) plus additional benefits Are you an experienced claims handler looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team. A Bit About the Job: In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems. Skills and Experience We're Looking For: Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is highly desirable, but not essential. Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting. Team Collaboration: Willingness to learn, assist colleagues, and embrace change. Customer Focus: Commitment to delivering high-quality service and prioritising customer needs. Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word. We support smart working, so once you've successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home. We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader's approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging. These permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday - Friday). What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,100 to £26,900 (depending on location, skills, experience, and qualifications) Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Jul 01, 2025
Full time
Your Career with Our Commercial Property Claims Team! Starting salary between £25,100 to £26,900 (depending on hours, skills, and experience) plus additional benefits Are you an experienced claims handler looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team. A Bit About the Job: In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems. Skills and Experience We're Looking For: Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is highly desirable, but not essential. Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting. Team Collaboration: Willingness to learn, assist colleagues, and embrace change. Customer Focus: Commitment to delivering high-quality service and prioritising customer needs. Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word. We support smart working, so once you've successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home. We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader's approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging. These permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday - Friday). What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,100 to £26,900 (depending on location, skills, experience, and qualifications) Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day. A bit about the job You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions. When you join us, you'll get a really warm welcome as well as great development. We're committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. Whether it's learning for your current role or developing your skills for the future, we've got you covered. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200. Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00. Skills and experience we're looking for Excellent communication skills and previous experience in a customer service-related role The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim Knowledge of insurance products/financial services would be great, but not essential What you'll get for this role Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience) Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Martin Toth -
Jul 01, 2025
Full time
Customer Advisor - Private Medical Insurance - Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day. A bit about the job You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions. When you join us, you'll get a really warm welcome as well as great development. We're committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. Whether it's learning for your current role or developing your skills for the future, we've got you covered. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200. Flexible shift pattern between 08:00 - 18:30, Monday - Friday. One Saturday shift every six weeks, 09:00 - 13:00. Skills and experience we're looking for Excellent communication skills and previous experience in a customer service-related role The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim Knowledge of insurance products/financial services would be great, but not essential What you'll get for this role Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience) Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Martin Toth -
Commercial Claims Handler Leeds Up to 37,000 Hybrid Are you an experienced claims handler looking to join a specialist brokerage that values expertise and client service? If you have a background in liability claims and are looking for a role with real career progression, this could be the perfect opportunity. Location: Leeds Salary: Up to 37,000 (depending on experience) Job Type: Hybrid About the Company This independent, award-winning brokerage is known for its expertise in commercial insurance and commitment to delivering outstanding claims service. They work closely with businesses across multiple sectors, ensuring their clients receive proactive support throughout the claims process. With a strong reputation and a growing team, they offer an environment where technical knowledge is valued, and career development is a priority. The Role As a Commercial Claims Handler , you will manage a varied caseload, with a particular focus on liability claims . Motor claims experience would also be beneficial. This is a fantastic opportunity to work within a collaborative team, handling complex claims and providing exceptional service to clients. Key Responsibilities: Managing a portfolio of liability claims , as well as other cross commercial claims, from notification to settlement. Liaising with insurers, loss adjusters, solicitors, and clients to progress claims effectively. Providing expert advice to clients, ensuring they understand the claims process. Identifying opportunities to improve claims outcomes and reduce costs for clients. The Ideal Candidate: Experience handling liability claims within a brokerage, insurer, or legal setting. Motor claims experience would be advantageous but is not essential. Strong communication and negotiation skills. Ability to manage multiple claims efficiently and provide excellent client service. Cert CII qualification (or working towards) preferred. What's On Offer? Competitive salary of up to 37,000 , depending on experience. Hybrid working - 1-2 days from home each week. A supportive and collaborative team environment. Career progression opportunities and support with professional qualifications. If this sounds like the right fit for you, get in touch to find out more! Get Recruited is acting as an Employment Agency in relation to this vacancy.
Jul 01, 2025
Full time
Commercial Claims Handler Leeds Up to 37,000 Hybrid Are you an experienced claims handler looking to join a specialist brokerage that values expertise and client service? If you have a background in liability claims and are looking for a role with real career progression, this could be the perfect opportunity. Location: Leeds Salary: Up to 37,000 (depending on experience) Job Type: Hybrid About the Company This independent, award-winning brokerage is known for its expertise in commercial insurance and commitment to delivering outstanding claims service. They work closely with businesses across multiple sectors, ensuring their clients receive proactive support throughout the claims process. With a strong reputation and a growing team, they offer an environment where technical knowledge is valued, and career development is a priority. The Role As a Commercial Claims Handler , you will manage a varied caseload, with a particular focus on liability claims . Motor claims experience would also be beneficial. This is a fantastic opportunity to work within a collaborative team, handling complex claims and providing exceptional service to clients. Key Responsibilities: Managing a portfolio of liability claims , as well as other cross commercial claims, from notification to settlement. Liaising with insurers, loss adjusters, solicitors, and clients to progress claims effectively. Providing expert advice to clients, ensuring they understand the claims process. Identifying opportunities to improve claims outcomes and reduce costs for clients. The Ideal Candidate: Experience handling liability claims within a brokerage, insurer, or legal setting. Motor claims experience would be advantageous but is not essential. Strong communication and negotiation skills. Ability to manage multiple claims efficiently and provide excellent client service. Cert CII qualification (or working towards) preferred. What's On Offer? Competitive salary of up to 37,000 , depending on experience. Hybrid working - 1-2 days from home each week. A supportive and collaborative team environment. Career progression opportunities and support with professional qualifications. If this sounds like the right fit for you, get in touch to find out more! Get Recruited is acting as an Employment Agency in relation to this vacancy.
Real Estate Casualty Claims Handler Location: UK-Based (Hybrid Working Options) Type: Full-Time Permanent Salary: Competitive + Bonus + Benefits Join a Leading Global Loss Adjuster in a High-Profile, Client-Facing Role Are you an experienced Casualty Claims Handler with a passion for delivering outstanding technical service? Were recruiting on behalf of a global firm seeking a dedicated professional click apply for full job details
Jul 01, 2025
Full time
Real Estate Casualty Claims Handler Location: UK-Based (Hybrid Working Options) Type: Full-Time Permanent Salary: Competitive + Bonus + Benefits Join a Leading Global Loss Adjuster in a High-Profile, Client-Facing Role Are you an experienced Casualty Claims Handler with a passion for delivering outstanding technical service? Were recruiting on behalf of a global firm seeking a dedicated professional click apply for full job details
Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: London & South Town/City: London Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary and benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122TM Job Views: 33 A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Motor Claims Team Leader. Here, you will be responsible for overseeing a team of up to 7 ADTP Motor Claims Handlers. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be handling your own caseload, you will be a referral point for more complex / contentious claims. It is essential that you have extensive experience within Motor Third Party Damage claims. You must also have strong managerial skills, and the ability to add value in a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with a competitive basic salary, together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company! With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Jun 28, 2025
Full time
Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: London & South Town/City: London Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary and benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122TM Job Views: 33 A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Motor Claims Team Leader. Here, you will be responsible for overseeing a team of up to 7 ADTP Motor Claims Handlers. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be handling your own caseload, you will be a referral point for more complex / contentious claims. It is essential that you have extensive experience within Motor Third Party Damage claims. You must also have strong managerial skills, and the ability to add value in a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with a competitive basic salary, together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company! With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: London & South Town/City: London Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary plus benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122TL Job Views: 18 A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Jun 28, 2025
Full time
Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: London & South Town/City: London Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary plus benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122TL Job Views: 18 A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet. This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGA's (each with diverse books of business), the need has arisen to appoint a Property Claims Team Leader. Here, you will be responsible for managing a team of Property Claims Handlers, each dealing with a varied caseload comprising both Commercial and Domestic Property losses. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team. It is essential that you are an, "expert on all things Property claims." You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a 'disrupter' in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments. You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA's being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term! Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
This is a fantastic opening as a Client Management Director working with a quality commercial insurance brokerage currently enjoying a great period of growth. This is a rare opportunity to inherit a large and loyal portfolio of commercial clients. This will be a significant commercial portfolio worth circa £300k - £400k income, looking after a diverse range of clients within the Mid-Corporate arena. In addition to managing your portfolio, our client is looking for someone to lead the team of executives. They would consider someone wanting to make the next step up or someone with a proven track record in managing and monitoring a team of income producers. You will be fully supported by an excellent team of commercial brokers, account handlers, claims, and risk management professionals providing high-quality client management assistance. This is a very client-facing role and will initially involve making contact and building relationships with the existing client portfolio. Initially, there will be little or no new business requirements; the primary focus will be on retaining the existing book. Ideal applicants will be smart, professional, and have good progress towards CII qualifications. Previous client servicing experience would be advantageous. Very attractive basic salary, £70k to £80k, plus car allowance, company pension, and bonus scheme.
Jun 28, 2025
Full time
This is a fantastic opening as a Client Management Director working with a quality commercial insurance brokerage currently enjoying a great period of growth. This is a rare opportunity to inherit a large and loyal portfolio of commercial clients. This will be a significant commercial portfolio worth circa £300k - £400k income, looking after a diverse range of clients within the Mid-Corporate arena. In addition to managing your portfolio, our client is looking for someone to lead the team of executives. They would consider someone wanting to make the next step up or someone with a proven track record in managing and monitoring a team of income producers. You will be fully supported by an excellent team of commercial brokers, account handlers, claims, and risk management professionals providing high-quality client management assistance. This is a very client-facing role and will initially involve making contact and building relationships with the existing client portfolio. Initially, there will be little or no new business requirements; the primary focus will be on retaining the existing book. Ideal applicants will be smart, professional, and have good progress towards CII qualifications. Previous client servicing experience would be advantageous. Very attractive basic salary, £70k to £80k, plus car allowance, company pension, and bonus scheme.
Senior Account Director - Six-figure salary - Leeds Job Type: Permanent Sector: General Insurance Specialism: Account Executive Location: Yorkshire & Humberside Town/City: Leeds Salary range: £70, 000 - £79, 999, £80, 000 - £89, 999, £90, 000 - £99, 999, £100, 000+ Salary Description: £70K-100K plus bonus & benefits Posted: 02-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-2760AD Job Views: 176 If the prospect of a potential six-figure salary alone isn't enough to turn the heads of talented Account Directors, then surely the prospect of inheriting a substantial portfolio of trophy accounts is enough to capture the attention of all but the most settled insurance professionals! There are so many positives to joining this global broking house that the Regional Director can reel them off; "We've a truly collaborative approach, we're the team that enjoys working to shared goals and objectives, and this allows us to really deliver positive client outcomes. We're at the forefront of technology, and our analytics' tools are second to none." Warming to his theme, he continues, "A reoccurring message in stakeholder satisfaction surveys is that we're not as aggressive as competing brokers; as a result, our clients love our 'not forcing square pegs in round holes' approach, and colleagues say we're more family-friendly and flexible than other brokers they have worked for." So far so good, and it only gets better ! The aforementioned portfolio of accounts to be inherited has arisen due to the retirement of an incumbent Senior Account Director. As such, you will benefit from a warm handover and not have to be concerned about the account being 'under attack' in 12 months' time from a former colleague. The account can be tweaked to suit your skills, experience and ambitions, but Account Directors within this team typically look after 6-10 clients, with individual risks generating fee income from £50K to anywhere north of £250K. This team looks after clients from a range of sectors such as Food & Beverage, Technology, Engineering and Retail, to name but a few. As Account Director, you will lead a dedicated, highly professional team of insurance professionals including Corporate Account Handlers, Brokers and Claims Executives, in relation to the servicing of your portfolio. This includes managing the relationship with blue-chip clients, including FTSE100's and some of the largest privately-owned businesses in the North of England, many with complex global exposures. Dealing with sophisticated insurance buyers at C-suite level, you will build a detailed knowledge of your clients' approach to (and appetite for!) risk, setting the strategy for the insurance programme for years to come. The focus here is very much on the management of existing accounts rather than developing sales, however, you may be called upon to lend gravitas to proceedings, should colleagues develop new business prospects and need assistance from a technical or credibility perspective. Whilst it is not essential that you have extensive experience of dealing with six-figure risks, you must have exposure to dealing with corporate clients generating income in excess of £50K. You must be professional, polished and highly credible, in order to nurture relationships and to secure the buy-in of senior personnel at clients, as well as your colleagues. You should have a solid understanding of all common commercial covers, together with strong internal networking skills in order to be able to utilise the abilities of colleagues from other areas of business (such as employee benefits, risk management or credit insurance) and to ensure your clients benefit from the full suite of products and services available from a global broker. In return, you will receive a generous basic salary of between £70K and £100K (Depending on experience), plus both performance and contractual bonuses. You will also receive a market-leading flexible-benefits package (including a particularly impressive pension arrangement) that can be tweaked to suit your personal circumstances. This forward-thinking broker is an advocate of flexible-working and, depending on your client requirements, you will only be expected in the office a couple of times per week. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Jun 28, 2025
Full time
Senior Account Director - Six-figure salary - Leeds Job Type: Permanent Sector: General Insurance Specialism: Account Executive Location: Yorkshire & Humberside Town/City: Leeds Salary range: £70, 000 - £79, 999, £80, 000 - £89, 999, £90, 000 - £99, 999, £100, 000+ Salary Description: £70K-100K plus bonus & benefits Posted: 02-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-2760AD Job Views: 176 If the prospect of a potential six-figure salary alone isn't enough to turn the heads of talented Account Directors, then surely the prospect of inheriting a substantial portfolio of trophy accounts is enough to capture the attention of all but the most settled insurance professionals! There are so many positives to joining this global broking house that the Regional Director can reel them off; "We've a truly collaborative approach, we're the team that enjoys working to shared goals and objectives, and this allows us to really deliver positive client outcomes. We're at the forefront of technology, and our analytics' tools are second to none." Warming to his theme, he continues, "A reoccurring message in stakeholder satisfaction surveys is that we're not as aggressive as competing brokers; as a result, our clients love our 'not forcing square pegs in round holes' approach, and colleagues say we're more family-friendly and flexible than other brokers they have worked for." So far so good, and it only gets better ! The aforementioned portfolio of accounts to be inherited has arisen due to the retirement of an incumbent Senior Account Director. As such, you will benefit from a warm handover and not have to be concerned about the account being 'under attack' in 12 months' time from a former colleague. The account can be tweaked to suit your skills, experience and ambitions, but Account Directors within this team typically look after 6-10 clients, with individual risks generating fee income from £50K to anywhere north of £250K. This team looks after clients from a range of sectors such as Food & Beverage, Technology, Engineering and Retail, to name but a few. As Account Director, you will lead a dedicated, highly professional team of insurance professionals including Corporate Account Handlers, Brokers and Claims Executives, in relation to the servicing of your portfolio. This includes managing the relationship with blue-chip clients, including FTSE100's and some of the largest privately-owned businesses in the North of England, many with complex global exposures. Dealing with sophisticated insurance buyers at C-suite level, you will build a detailed knowledge of your clients' approach to (and appetite for!) risk, setting the strategy for the insurance programme for years to come. The focus here is very much on the management of existing accounts rather than developing sales, however, you may be called upon to lend gravitas to proceedings, should colleagues develop new business prospects and need assistance from a technical or credibility perspective. Whilst it is not essential that you have extensive experience of dealing with six-figure risks, you must have exposure to dealing with corporate clients generating income in excess of £50K. You must be professional, polished and highly credible, in order to nurture relationships and to secure the buy-in of senior personnel at clients, as well as your colleagues. You should have a solid understanding of all common commercial covers, together with strong internal networking skills in order to be able to utilise the abilities of colleagues from other areas of business (such as employee benefits, risk management or credit insurance) and to ensure your clients benefit from the full suite of products and services available from a global broker. In return, you will receive a generous basic salary of between £70K and £100K (Depending on experience), plus both performance and contractual bonuses. You will also receive a market-leading flexible-benefits package (including a particularly impressive pension arrangement) that can be tweaked to suit your personal circumstances. This forward-thinking broker is an advocate of flexible-working and, depending on your client requirements, you will only be expected in the office a couple of times per week. Aston Charles - a personalised service from industry experts General Insurance and Financial Services Recruitment
Insurance & Risk Management (IRM) is a critical function at DHL, ensuring we navigate the complex landscape of global logistics with resilience and certainty. Our department is dedicated to managing the broad spectrum of risks that the DHL Group encounters in its daily operations, thereby protecting the interests of the company, its employees, and its customers. You will be responsible for developing and overseeing the financing operation for Casualty (Vehicle Liability, General Liability, Workers Compensation & Employers Liability) and Property (property damage & business interruption) exposures across DHL Group's global operations. Serving as a critical member of the Insurance & Risk Management (IRM) leadership team, you will contribute to the strategic development of our risk management offerings. Your role will involve identifying and assessing risks, providing expert advice on financing solutions, and ensuring compliance across all divisions. Your Key Tasks: Develop and maintain a comprehensive understanding of the Group, the IRM service portfolio, and value proposition. Execute casualty and property risk financing strategies across all divisions globally. Optimize the use of balance sheet, captive insurance, fronting insurance, and risk transfer mechanisms related to casualty and property risks. Oversee underwriting results, including management reporting on loss ratios, claim trends, and market share within the assigned portfolio. Drive the Casualty & Property book and enhance internal market share while achieving a 'break-even' underwriting target. Ensure consistent and compliant pricing of casualty risks, facilitating timely referrals and quotations. Foster strong relationships and communication with selected fronting insurers and reinsurers. Guide DHL Group trading units in developing effective operational risk processes. Make informed decisions on risk acceptance, conditional acceptance, or declines. Serve as a point of referral for Major Claims regarding coverage interpretation. Collaborate on the IRM non-life insurance risk strategy to ensure seamless service delivery. Stakeholders you work with: Divisional boards at regional levels with a strong focus on commercial business development. Global and regional IRM stakeholders, country and regional senior management, and other relevant functions including finance, legal, security, operations, trade compliance, and Business Development leadership. External service providers, including fronting insurers, claims handlers (internal & external), insurance brokers, and advisors. Your Qualifications & Experiences: University degree and/or holding a professional qualification in insurance (e.g., ACII, FCII, CPCU, CEBS, IEBA, or other business management qualifications). 10+ years of experience in marine underwriting within a global multinational insurance company, broker, or in-house risk function. Background in transport and logistics risk management and strategy. Proven experience in account management, servicing, placement, and negotiation of casualty & property insurance coverages. Extensive knowledge of or experience in SIR's & reinsurance/captive strategies. Exceptional data and analytics, project management skills, and excellent time and workload management abilities. Excellent written and oral communication skills, with the ability to articulate technical content to a non-technical audience. If you are a strategic thinker with a passion for risk management and are ready to make a significant impact within a global organization, we encourage you to apply for this exciting opportunity. Join us in shaping the future of risk management at DHL Group.
Jun 28, 2025
Full time
Insurance & Risk Management (IRM) is a critical function at DHL, ensuring we navigate the complex landscape of global logistics with resilience and certainty. Our department is dedicated to managing the broad spectrum of risks that the DHL Group encounters in its daily operations, thereby protecting the interests of the company, its employees, and its customers. You will be responsible for developing and overseeing the financing operation for Casualty (Vehicle Liability, General Liability, Workers Compensation & Employers Liability) and Property (property damage & business interruption) exposures across DHL Group's global operations. Serving as a critical member of the Insurance & Risk Management (IRM) leadership team, you will contribute to the strategic development of our risk management offerings. Your role will involve identifying and assessing risks, providing expert advice on financing solutions, and ensuring compliance across all divisions. Your Key Tasks: Develop and maintain a comprehensive understanding of the Group, the IRM service portfolio, and value proposition. Execute casualty and property risk financing strategies across all divisions globally. Optimize the use of balance sheet, captive insurance, fronting insurance, and risk transfer mechanisms related to casualty and property risks. Oversee underwriting results, including management reporting on loss ratios, claim trends, and market share within the assigned portfolio. Drive the Casualty & Property book and enhance internal market share while achieving a 'break-even' underwriting target. Ensure consistent and compliant pricing of casualty risks, facilitating timely referrals and quotations. Foster strong relationships and communication with selected fronting insurers and reinsurers. Guide DHL Group trading units in developing effective operational risk processes. Make informed decisions on risk acceptance, conditional acceptance, or declines. Serve as a point of referral for Major Claims regarding coverage interpretation. Collaborate on the IRM non-life insurance risk strategy to ensure seamless service delivery. Stakeholders you work with: Divisional boards at regional levels with a strong focus on commercial business development. Global and regional IRM stakeholders, country and regional senior management, and other relevant functions including finance, legal, security, operations, trade compliance, and Business Development leadership. External service providers, including fronting insurers, claims handlers (internal & external), insurance brokers, and advisors. Your Qualifications & Experiences: University degree and/or holding a professional qualification in insurance (e.g., ACII, FCII, CPCU, CEBS, IEBA, or other business management qualifications). 10+ years of experience in marine underwriting within a global multinational insurance company, broker, or in-house risk function. Background in transport and logistics risk management and strategy. Proven experience in account management, servicing, placement, and negotiation of casualty & property insurance coverages. Extensive knowledge of or experience in SIR's & reinsurance/captive strategies. Exceptional data and analytics, project management skills, and excellent time and workload management abilities. Excellent written and oral communication skills, with the ability to articulate technical content to a non-technical audience. If you are a strategic thinker with a passion for risk management and are ready to make a significant impact within a global organization, we encourage you to apply for this exciting opportunity. Join us in shaping the future of risk management at DHL Group.
We are supporting a leading insurance broker in finding a dedicated Account Manager to join their team in London. In this role, you'll manage and grow relationships with mid-to-large UK corporate clients, ensuring outstanding service delivery and client satisfaction Our client is open to individuals who are looking to take a step into an Account Management role and will consider Senior Account Handlers. This role will give you the opportunity to inherit a large book of business and deal with the retention of the book. SKILLS Exceptional communication and interpersonal skills. Commercial awareness and the ability to identify and deliver solutions. Proficiency in preparing broking presentations and analysing claims data. Strong organisational and time management skills. Strong communication and relationship-building skills. RESPONSIBILITIES Manage day-to-day servicing of client insurance programs Arrange insurance placements in line with company strategy. Oversee renewals and adjustments, ensuring efficient and professional handling. Obtain quotes for new and renewal business. Prepare accurate client and market documentation and ensure all policies are issued correctly Resolve client queries and account issues promptly Advise on risk exposures and provide tailored insurance and risk management solutions Coordinate global insurance programs and provide relevant management information EXPERIENCE Experience handling and broking insurance risks for UK corporate clients Confident in interpreting claims data Proficiency in preparing broking presentations If you have the relevant experience or know someone that does please contact me now on or email us at
Jun 27, 2025
Full time
We are supporting a leading insurance broker in finding a dedicated Account Manager to join their team in London. In this role, you'll manage and grow relationships with mid-to-large UK corporate clients, ensuring outstanding service delivery and client satisfaction Our client is open to individuals who are looking to take a step into an Account Management role and will consider Senior Account Handlers. This role will give you the opportunity to inherit a large book of business and deal with the retention of the book. SKILLS Exceptional communication and interpersonal skills. Commercial awareness and the ability to identify and deliver solutions. Proficiency in preparing broking presentations and analysing claims data. Strong organisational and time management skills. Strong communication and relationship-building skills. RESPONSIBILITIES Manage day-to-day servicing of client insurance programs Arrange insurance placements in line with company strategy. Oversee renewals and adjustments, ensuring efficient and professional handling. Obtain quotes for new and renewal business. Prepare accurate client and market documentation and ensure all policies are issued correctly Resolve client queries and account issues promptly Advise on risk exposures and provide tailored insurance and risk management solutions Coordinate global insurance programs and provide relevant management information EXPERIENCE Experience handling and broking insurance risks for UK corporate clients Confident in interpreting claims data Proficiency in preparing broking presentations If you have the relevant experience or know someone that does please contact me now on or email us at
JRRL are currently supporting a client in Bromley recruit a recent graduate who is eager to build a long-term career in the insurance sector. The Graduate Account Handler will work with the Commercial department to provide broking and technical support. Full training provided - a fantastic first step into the industry. Duties for the Graduate Account Handler: Negotiate terms on behalf of customers with underwriters. Handle process and assist with commercial claims. Comply at all times with the requirements of the firm's own procedures, the Financial Services Act 2012 and FCA Regulations. Manage a portfolio of commercial insurance clients. Handle policy renewals, adjustments and new business quotations. Person Specification for the Graduate Account Handler: Ability to maintain professional competence at all times. Excellent written and communication skills. Ability to make professional presentations for existing and potential customers. Excellent keyboard skills including Microsoft Suite, email and internet. Rounded knowledge of the insurance industry. Sound understanding of the placement and operation of liability and property insurance. Salary: £22,000 - £26,000pa Hours: Monday to Friday 9am till 5.30pm This is a fully office-based position Benefits: 25 days Holidays + bank holidays Company Pension Established company Full training given This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
Jun 27, 2025
Full time
JRRL are currently supporting a client in Bromley recruit a recent graduate who is eager to build a long-term career in the insurance sector. The Graduate Account Handler will work with the Commercial department to provide broking and technical support. Full training provided - a fantastic first step into the industry. Duties for the Graduate Account Handler: Negotiate terms on behalf of customers with underwriters. Handle process and assist with commercial claims. Comply at all times with the requirements of the firm's own procedures, the Financial Services Act 2012 and FCA Regulations. Manage a portfolio of commercial insurance clients. Handle policy renewals, adjustments and new business quotations. Person Specification for the Graduate Account Handler: Ability to maintain professional competence at all times. Excellent written and communication skills. Ability to make professional presentations for existing and potential customers. Excellent keyboard skills including Microsoft Suite, email and internet. Rounded knowledge of the insurance industry. Sound understanding of the placement and operation of liability and property insurance. Salary: £22,000 - £26,000pa Hours: Monday to Friday 9am till 5.30pm This is a fully office-based position Benefits: 25 days Holidays + bank holidays Company Pension Established company Full training given This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
We're seeking a Large Loss Claims Handler to manage a complex motor claims portfolio. Our client, a market-leading Insurer, has many large and complex Claims and requires someone with significant Personal Injury Claims handling experience. The Role of Large Loss PI Claims Handler: You'll manage complex motor Personal Injury claims exceeding £500,000 in value click apply for full job details
Jun 27, 2025
Full time
We're seeking a Large Loss Claims Handler to manage a complex motor claims portfolio. Our client, a market-leading Insurer, has many large and complex Claims and requires someone with significant Personal Injury Claims handling experience. The Role of Large Loss PI Claims Handler: You'll manage complex motor Personal Injury claims exceeding £500,000 in value click apply for full job details
Commercial Development Executive Location - Newport, Wales Salary - Negotiable + Bonus We are currently looking for a Commercial Development/Account Executive to join the established and welcoming broking team in Newport. Newport is one of Brown & Brown's fastest growing retail insurance broker locations with a strong record of providing support and success for all that join them. In short your role will be to understand and approach businesses in terms of their insurance requirements and to design and administer insurance solutions for the protection of their material assets and liabilities. Developing and retaining business you will have access to a wide range of market leading wholesale and inhouse underwriters to competitively place various types of commercial insurance. You will need commercial insurance broking experience and new business development skills alongside a desire to grow a book of business. Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks. It comes with a generous commission structure, based out of the Newport office. This is a position that provides a good long term platform to service clients and win new business, backed by an international insurance broker presence with market agreements and scale. The day to day: Deliver against agreed targets and plans. New Business Quotations, Renewals and MTA's - drive sales and service excellence & retain existing commercial book. Typical classes of insurance broking cover Liabilities, PI Combined, Commercial Combined, Property Owners, Cyber Liability, D&O, Fleets, Motor Trade, plus others. Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered. Ensure you are meeting FCA regulatory requirements Able to build long standing relationships with insurers and clients Seeking best policy for the customer whilst protecting the insurer Prioritise time and attention on high value activities. Select the best course of action based on the available information What's on offer: Negotiable salary package Achievable performance related bonus paid monthly Additional benefits (e.g. Pension, Death in Service, Discounts, Holiday) Your Experience: Relevant commercial insurance broking industry experience. Desire to win new business, handle renewals and mta's for a range of insurance risks Knowledge of company industry types and operating conditions Ability to develop and maintain client relationships Excellent interpersonal, written and verbal communication skills Confident in creating compelling market insurance presentations Pro-active and self-motivated Planning and organisation skills to meet deadlines Attention to detail
Jun 23, 2025
Full time
Commercial Development Executive Location - Newport, Wales Salary - Negotiable + Bonus We are currently looking for a Commercial Development/Account Executive to join the established and welcoming broking team in Newport. Newport is one of Brown & Brown's fastest growing retail insurance broker locations with a strong record of providing support and success for all that join them. In short your role will be to understand and approach businesses in terms of their insurance requirements and to design and administer insurance solutions for the protection of their material assets and liabilities. Developing and retaining business you will have access to a wide range of market leading wholesale and inhouse underwriters to competitively place various types of commercial insurance. You will need commercial insurance broking experience and new business development skills alongside a desire to grow a book of business. Support is provided by telemarketing services, dedicated claims handling teams, databases, account handlers, access to leading insurance products and networks. It comes with a generous commission structure, based out of the Newport office. This is a position that provides a good long term platform to service clients and win new business, backed by an international insurance broker presence with market agreements and scale. The day to day: Deliver against agreed targets and plans. New Business Quotations, Renewals and MTA's - drive sales and service excellence & retain existing commercial book. Typical classes of insurance broking cover Liabilities, PI Combined, Commercial Combined, Property Owners, Cyber Liability, D&O, Fleets, Motor Trade, plus others. Creating a customer-led culture where sales and customer standards, discipline, activities and best practice are delivered. Ensure you are meeting FCA regulatory requirements Able to build long standing relationships with insurers and clients Seeking best policy for the customer whilst protecting the insurer Prioritise time and attention on high value activities. Select the best course of action based on the available information What's on offer: Negotiable salary package Achievable performance related bonus paid monthly Additional benefits (e.g. Pension, Death in Service, Discounts, Holiday) Your Experience: Relevant commercial insurance broking industry experience. Desire to win new business, handle renewals and mta's for a range of insurance risks Knowledge of company industry types and operating conditions Ability to develop and maintain client relationships Excellent interpersonal, written and verbal communication skills Confident in creating compelling market insurance presentations Pro-active and self-motivated Planning and organisation skills to meet deadlines Attention to detail
We're seeking a Large Loss Claims Handler to manage a complex motor claims portfolio. Our client, a market-leading Insurer, has many large and complex Claims and requires someone with significant Personal Injury Claims handling experience. The Role of Large Loss PI Claims Handler: You'll manage complex motor Personal Injury claims exceeding 500,000 in value . We're specifically looking for someone who is already comfortable handling high-value cases and can hit the ground running with an existing Large Loss caseload. Working in a supportive, professional environment, you'll have the autonomy to exercise your judgment while showcasing your proven technical expertise. The position offers hybrid working, allowing you to split your time between home and office. Key Responsibilities of the Large Loss PI Claims Handler: Handle and resolve complex, high-value claims, ensuring optimal settlements and accurate reserves Investigate liability, causation, and quantum aspects of significant Personal Injury claims Gather and analyse evidence, including witness statements and expert reports Lead negotiations on substantial settlements within authority limits Build and maintain strong relationships with stakeholders, including solicitors and medical experts Provide technical guidance to junior team members Manage defence solicitors through to Trial when required Control costs while maintaining service excellence Share insights and contribute to the wider technical development of the claims department Essential Requirements to be a Large Loss PI Claims Handler: Currently handling motor Personal Injury claims of high values, ideally over 500,000 Demonstrable track record of successfully settling large loss claims Outstanding negotiation and stakeholder management abilities Natural problem-solving skills with keen attention to detail Excellent verbal and written communication skills This role offers an excellent opportunity for an established Large Loss Claims Handler looking to progress their career in a supportive environment that values technical excellence. Also there are many very high value claims that require sensitive and expert handling.
Jun 23, 2025
Full time
We're seeking a Large Loss Claims Handler to manage a complex motor claims portfolio. Our client, a market-leading Insurer, has many large and complex Claims and requires someone with significant Personal Injury Claims handling experience. The Role of Large Loss PI Claims Handler: You'll manage complex motor Personal Injury claims exceeding 500,000 in value . We're specifically looking for someone who is already comfortable handling high-value cases and can hit the ground running with an existing Large Loss caseload. Working in a supportive, professional environment, you'll have the autonomy to exercise your judgment while showcasing your proven technical expertise. The position offers hybrid working, allowing you to split your time between home and office. Key Responsibilities of the Large Loss PI Claims Handler: Handle and resolve complex, high-value claims, ensuring optimal settlements and accurate reserves Investigate liability, causation, and quantum aspects of significant Personal Injury claims Gather and analyse evidence, including witness statements and expert reports Lead negotiations on substantial settlements within authority limits Build and maintain strong relationships with stakeholders, including solicitors and medical experts Provide technical guidance to junior team members Manage defence solicitors through to Trial when required Control costs while maintaining service excellence Share insights and contribute to the wider technical development of the claims department Essential Requirements to be a Large Loss PI Claims Handler: Currently handling motor Personal Injury claims of high values, ideally over 500,000 Demonstrable track record of successfully settling large loss claims Outstanding negotiation and stakeholder management abilities Natural problem-solving skills with keen attention to detail Excellent verbal and written communication skills This role offers an excellent opportunity for an established Large Loss Claims Handler looking to progress their career in a supportive environment that values technical excellence. Also there are many very high value claims that require sensitive and expert handling.
About the role: The client's Claims Management Centre of Excellence, based in Bradford, Leeds, Manchester and Glasgow provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. They provide cost effective solutions and access to deep subject matter expertise. What your days will look like: As an experienced Claims Handler you'll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You'll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs. Handling of own complex caseload of disease claims Undertake Policy investigations, identify and pursue relevant recovery opportunities Handling claims proactively to ensure prevention and reduction of litigation within the unit Triage and action of incoming post within agreed SLAs This role is for you if: History of EL / PL claims handling experience Disease claims handling experience Good understanding of medical and legal terminology Ensure compliance of regulatory requirements Good communication skills at all levels, in person, in writing and by phone Ability to achieve high standards of performance at all times Commitment to own personal development, maintaining and developing technical knowledge and expertise Ability to remain motivated in a changing working environment What you'll receive from them: No matter where you may be in your career or personal life, their benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
Jun 17, 2025
Full time
About the role: The client's Claims Management Centre of Excellence, based in Bradford, Leeds, Manchester and Glasgow provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. They provide cost effective solutions and access to deep subject matter expertise. What your days will look like: As an experienced Claims Handler you'll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You'll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs. Handling of own complex caseload of disease claims Undertake Policy investigations, identify and pursue relevant recovery opportunities Handling claims proactively to ensure prevention and reduction of litigation within the unit Triage and action of incoming post within agreed SLAs This role is for you if: History of EL / PL claims handling experience Disease claims handling experience Good understanding of medical and legal terminology Ensure compliance of regulatory requirements Good communication skills at all levels, in person, in writing and by phone Ability to achieve high standards of performance at all times Commitment to own personal development, maintaining and developing technical knowledge and expertise Ability to remain motivated in a changing working environment What you'll receive from them: No matter where you may be in your career or personal life, their benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
Personal Injury Claims handler Manchester (1 day In the office per week after training) £27,000 - £30,000 Barker Munro Recruitment has another new role with this expanding, highly impressive organisation to join the Personal Injury team. If you have OIC portal experience and had experience of handling Motor Personal injury claims handling - you ll be a perfect fit! is ideal. You will be an excellent communicator, assertive and enjoy providing customers with peace of mind, You will receive a generous competitive starting salary up to £30,000 - Depending on experience plus fantastic benefits. Excellent career progression opportunities with increased salary available at each promotion. Monday to Friday 9am to 5:00pm - Flexibility available plus hybrid working in the office (1 day) and from home 4 days a week, following training and initial few weeks in the office. Personal Injury Claims Handler job responsibilities include proactively manage Injury claims within a personal authority amount, validate policy indemnity for each claim, ensuring that the correct insurer status applied, manage Third Party Property Damage (TPPD), including credit hire claims and process claim payments. You will also be required to proactively manage all incoming correspondence using telephone, e-mail and letter and identify potential fraud claims. We are seeking applications from candidates with experience in handling injury claims plus the OIC. Applicants should have good communication skills and be hard working. This opportunity offers great prospects for the successful applicant. To apply to this Personal Injury Claims handler, please send your CV to Barker Munro Recruitment using the relevant links.
Jun 17, 2025
Full time
Personal Injury Claims handler Manchester (1 day In the office per week after training) £27,000 - £30,000 Barker Munro Recruitment has another new role with this expanding, highly impressive organisation to join the Personal Injury team. If you have OIC portal experience and had experience of handling Motor Personal injury claims handling - you ll be a perfect fit! is ideal. You will be an excellent communicator, assertive and enjoy providing customers with peace of mind, You will receive a generous competitive starting salary up to £30,000 - Depending on experience plus fantastic benefits. Excellent career progression opportunities with increased salary available at each promotion. Monday to Friday 9am to 5:00pm - Flexibility available plus hybrid working in the office (1 day) and from home 4 days a week, following training and initial few weeks in the office. Personal Injury Claims Handler job responsibilities include proactively manage Injury claims within a personal authority amount, validate policy indemnity for each claim, ensuring that the correct insurer status applied, manage Third Party Property Damage (TPPD), including credit hire claims and process claim payments. You will also be required to proactively manage all incoming correspondence using telephone, e-mail and letter and identify potential fraud claims. We are seeking applications from candidates with experience in handling injury claims plus the OIC. Applicants should have good communication skills and be hard working. This opportunity offers great prospects for the successful applicant. To apply to this Personal Injury Claims handler, please send your CV to Barker Munro Recruitment using the relevant links.
This is a fantastic opportunity which could be suited to either an experienced "claims manager" or a "senior claims handler" looking to move into a management position. In this role you will lead a team of claims handlers based over 3 sites (all Yorkshire based). Having worked with this business for many years, the feedback has been overwhelmingly positive; the MD is well known for creating a flexible and enjoyable working environment with a strong commitment to work life balance. In this role, you will oversee the day-to-day delivery of a high-quality claims service to a wide range of clients from general commercial to specialist commercial schemes and private clients and HNW. As claims manager, you will take a lead on larger complex clients, whilst acting as technical referral point to the team. Ideal applicants will have proven claims handling experience, with a commitment to providing an exceptional level of customer service. Previous management experience would be preferred but is not a prerequisite. Our client is happy to provide an opportunity for an experienced claims handler to step up. This role comes with an excellent basic salary (dependent on experience) + a full and comprehensive benefits package which includes 27 days holiday, bonus, pension etc. For further information please contact Tim Cryer on or email
Jun 17, 2025
Full time
This is a fantastic opportunity which could be suited to either an experienced "claims manager" or a "senior claims handler" looking to move into a management position. In this role you will lead a team of claims handlers based over 3 sites (all Yorkshire based). Having worked with this business for many years, the feedback has been overwhelmingly positive; the MD is well known for creating a flexible and enjoyable working environment with a strong commitment to work life balance. In this role, you will oversee the day-to-day delivery of a high-quality claims service to a wide range of clients from general commercial to specialist commercial schemes and private clients and HNW. As claims manager, you will take a lead on larger complex clients, whilst acting as technical referral point to the team. Ideal applicants will have proven claims handling experience, with a commitment to providing an exceptional level of customer service. Previous management experience would be preferred but is not a prerequisite. Our client is happy to provide an opportunity for an experienced claims handler to step up. This role comes with an excellent basic salary (dependent on experience) + a full and comprehensive benefits package which includes 27 days holiday, bonus, pension etc. For further information please contact Tim Cryer on or email
