3rd line / Software & Application Support - Leeds Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team. You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform. Here's what you'll be doing: Troubleshoot and diagnose application issues with a keen eye for detail. Work alongside developers to resolve client problems efficiently. Track and document application issues for future reference and improvement. We're looking for someone who: Enjoys learning and thrives in a fast-paced environment. Possesses excellent communication skills to collaborate effectively. Has a strong interest in IT and desires a career in technology. Has experience supporting a business application (bonus points for software company experience). SQL querying skills and experience working with data 3rd Line Support experinece , supporting a business application Get in touch with Simon on (phone number removed). 3rd line / Software & Application Support - Leeds For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
3rd line / Software & Application Support - Leeds Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team. You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform. Here's what you'll be doing: Troubleshoot and diagnose application issues with a keen eye for detail. Work alongside developers to resolve client problems efficiently. Track and document application issues for future reference and improvement. We're looking for someone who: Enjoys learning and thrives in a fast-paced environment. Possesses excellent communication skills to collaborate effectively. Has a strong interest in IT and desires a career in technology. Has experience supporting a business application (bonus points for software company experience). SQL querying skills and experience working with data 3rd Line Support experinece , supporting a business application Get in touch with Simon on (phone number removed). 3rd line / Software & Application Support - Leeds For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
May 18, 2024
Full time
Engagement Manager - Integrated Research page is loaded Engagement Manager - Integrated Research Apply locations London, United Kingdom Milan, Italy Munich, Bavaria, Germany Paris, France time type Full time posted on Posted 6 Days Ago job requisition id R Location: EU-Wide Real World Commercial Solutions to Create a Healthier World In RWCS we're passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve healthcare at every touchpoint. We design and deliver Commercial Analytics, supported by our world-class proprietary data assets, solve complex client challenges through strategic consulting, and use leading edge market research techniques to support clients brand strategy, planning and measurement . We're purpose-driven problem solvers, that do what we love to make a greater impact on human health. Integrated Research We focus on listening to the customer and patient voice in multi-country studies for international pharmaceutical companies. Our team focuses on exploring and measuring what Health Care Professionals and patients say and do using different behavioural frameworks to deliver actionable i nsights a nd clear answers to our clients' business questions . We typically use IQVIA data to contextualise our research and collaborate with other IQVIA teams to provide our clients with comprehensive solutions to their business issues. The Role The Engagement Manager role in our EMEA Integrated Research team is critical for driving innovative solutions to key HQ clients based in EMEA. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business . The post holder will focus on integrating different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client. They also play a key role in coaching the team and supporting the developing of up and coming talent. The candidate will therefore be excited about developing new solutions and services, driving business development activities and delivering projects of the highest quality by working across different geographies . What You'll Be Doing Leading the delivery of the IR offer for key HQ clients in EMEA, deploying the right delivery resources and innovation to ensure repeat and new business is generated from major accounts Understanding clients' needs and developing high quality proposals to address those Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis Ensuring that offering development is scalable across different client business issues Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business Coaching offshore team and more junior team members Taking responsibility for a significant part of the business, achieving revenue targets Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programming and desk research Who You Are A university degree holder with 8 + years of experience in life science or healthcare consulting . Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level. Able to demonstrate excellent project management, relationship-building, and client-influencing skills with an established network and referral contacts Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high-quality outcomes Ability to contribute to business development through the identification of leads, development of proposals etc Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, Powerpoint ) Benefits We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at Similar Jobs (4) Engagement Manager - Integrated Research locations 11 Locations time type Full time posted on Posted 30+ Days Ago Principal - Integrated Research locations 6 Locations time type Full time posted on Posted 30+ Days Ago Engagement Manager, Brand & Research Solutions - EU Wide locations 8 Locations time type Full time posted on Posted 30+ Days Ago
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 18, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Mitsubishi Electric Europe B.V.
Hatfield, Hertfordshire
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic. This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager. Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Skills/Responsibilities: Comply with health & safety regulations and company policies. Perform all activities in-line with customer service standards, department standards and company principles. Answer technical and application enquiries promptly, efficiently and in line with agreed service levels. Produce accurate system selections and quotations relating to MEU-UK RPG product lines. Evaluate information and provide technical solutions that resolve queries first time. Produce concise, well written, technical case logs that consistently meet quality standards. Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained. Stay up to date with product developments, market and industry knowledge. Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service. Experience: Experience within Air to Water Heat Pump industry. Engineering degree desirable. Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application. Excellent customer service approach. Ability to work effectively both individually and as part of a team Problem solving and decision-making capability. HNC / HND / NVQ qualified. IT literate with Microsoft office packages Organizational and time management skills. Ability to reference and effectively use technical literature. Ability to work effectively both individually and as part of a team. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
May 18, 2024
Full time
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic. This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager. Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Skills/Responsibilities: Comply with health & safety regulations and company policies. Perform all activities in-line with customer service standards, department standards and company principles. Answer technical and application enquiries promptly, efficiently and in line with agreed service levels. Produce accurate system selections and quotations relating to MEU-UK RPG product lines. Evaluate information and provide technical solutions that resolve queries first time. Produce concise, well written, technical case logs that consistently meet quality standards. Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained. Stay up to date with product developments, market and industry knowledge. Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service. Experience: Experience within Air to Water Heat Pump industry. Engineering degree desirable. Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application. Excellent customer service approach. Ability to work effectively both individually and as part of a team Problem solving and decision-making capability. HNC / HND / NVQ qualified. IT literate with Microsoft office packages Organizational and time management skills. Ability to reference and effectively use technical literature. Ability to work effectively both individually and as part of a team. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Belmont Recruitment are seeking a Recruitment Consultant/Trainee Recruitment Consultant to work from our modern air-conditioned office based in Preston. We are a specialist Public Sector recruitment agency and have a position available. We offer a fun and fast-paced environment and it is ideal if you are a financially motivated people s person. With our training and guidance, there is scope to earn up to and beyond £40,000 in your first year with second and third year earnings far in excess. Belmont Recruitment has a proven company structure that gives you the opportunity to build teams beneath you with clear time-periods and achievable targets to do so. We want to keep you moving forward rising through the company earning passive commission along the way even as your team members take on team members. As your team grows, it will open more and more senior positions. We promote a supportive environment post training and have monthly reviews where we come together to discuss your market and help you with any issues you may have to ensure you are maximising your opportunities to make placements and grow your team. Duties to include • You will be working on a warm sales desk with leads already in place • You will be developing new business and opportunities within your market • Speaking to potential candidates to gauge suitability for jobs, arranging interviews with the clients and managing offers • Keeping internal databases up to date and relevant Desired skills • Outstanding written and verbal communication skills • Ability to multitask and work under pressure to tight deadlines • Excellent attitude in the face of adversity • Good IT skills (Excel, Word etc ) Personal qualities • Proactive with a can-do attitude • Committed • Polite, professional and friendly manner • Ability to work in fast paced environment • Willingness to learn • Highly organised and able to manage own time Desired qualifications The desirable candidate will be degree qualified however, this is not mandatory. We look at each person on his or her own merit. Extra Information: We have a generous monthly accrued commission structure which is uncapped. Structured training programme - no recruitment experience required Management opportunities within 12 months of starting Structured training programme - no recruitment experience required Great working environment - fun and friendly environment Modern air conditioned office with parking Private Health Insurance For confidential applications or informal chats please call the office and ask for Tas Williams/ Stefan Thomas
May 18, 2024
Full time
Belmont Recruitment are seeking a Recruitment Consultant/Trainee Recruitment Consultant to work from our modern air-conditioned office based in Preston. We are a specialist Public Sector recruitment agency and have a position available. We offer a fun and fast-paced environment and it is ideal if you are a financially motivated people s person. With our training and guidance, there is scope to earn up to and beyond £40,000 in your first year with second and third year earnings far in excess. Belmont Recruitment has a proven company structure that gives you the opportunity to build teams beneath you with clear time-periods and achievable targets to do so. We want to keep you moving forward rising through the company earning passive commission along the way even as your team members take on team members. As your team grows, it will open more and more senior positions. We promote a supportive environment post training and have monthly reviews where we come together to discuss your market and help you with any issues you may have to ensure you are maximising your opportunities to make placements and grow your team. Duties to include • You will be working on a warm sales desk with leads already in place • You will be developing new business and opportunities within your market • Speaking to potential candidates to gauge suitability for jobs, arranging interviews with the clients and managing offers • Keeping internal databases up to date and relevant Desired skills • Outstanding written and verbal communication skills • Ability to multitask and work under pressure to tight deadlines • Excellent attitude in the face of adversity • Good IT skills (Excel, Word etc ) Personal qualities • Proactive with a can-do attitude • Committed • Polite, professional and friendly manner • Ability to work in fast paced environment • Willingness to learn • Highly organised and able to manage own time Desired qualifications The desirable candidate will be degree qualified however, this is not mandatory. We look at each person on his or her own merit. Extra Information: We have a generous monthly accrued commission structure which is uncapped. Structured training programme - no recruitment experience required Management opportunities within 12 months of starting Structured training programme - no recruitment experience required Great working environment - fun and friendly environment Modern air conditioned office with parking Private Health Insurance For confidential applications or informal chats please call the office and ask for Tas Williams/ Stefan Thomas
Job order - J(Apply online only) - Permanent Full Time Title EUC Engineer Category Infrastructure/Cloud City London, England - London, United Kingdom Job Description EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our London office location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: Manage walk up Tech Bar service Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. Meeting room and AV support Collaborate with the client's IT team to ensure seamless integration of hardware solutions. Monitor and manage inventory of desktop hardware components and accessories. Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Hardware Installation Windows Reference (phone number removed)
May 18, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title EUC Engineer Category Infrastructure/Cloud City London, England - London, United Kingdom Job Description EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our London office location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: Manage walk up Tech Bar service Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. Meeting room and AV support Collaborate with the client's IT team to ensure seamless integration of hardware solutions. Monitor and manage inventory of desktop hardware components and accessories. Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Hardware Installation Windows Reference (phone number removed)
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Tilbury, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 18, 2024
Full time
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Tilbury, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Dartford, KEN, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 18, 2024
Full time
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Dartford, KEN, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
System Configuration Consultant - Remote Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. Due to continued growth, we have an exciting opportunity for a System Configuration Consultant to join our team! This is a full time, permanent role working remotely. The Position & Key Responsibilities This role will be part of the technical team and is a critical part of the Videalert and Vortex's service and the roll out and support of Videalert's and Vortex's products including: ANPR enforcement solutions, clean air zones, mobile enforcement vehicles and air quality monitors. Build and maintain relationships with the other department teams to support projects for new clients and both support and knowledge transfer to our service desk team for existing clients. Create and maintain accurate technical documents and data in the company's management system. Provide guidance to workshop technicians to prevent and resolve issues during the build process. Gathering and understanding client configuration requirements, providing guidance relating to how the kit should be configured to best meet requirements, assistance with installations and relocation configuration, completing testing and optimisation sessions taking on client feedback. Testing new releases from the development team, based on a clearly defined acceptance criteria to confirm suitability for deployment or making recommendations. Support and manage the system implementation process through planning, build, test, rollout and then hand over to support. Assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble shoot issues and ensure maximum system uptime. Person Specification IT-related qualifications or working towards Hands-on experience in system configuration, including the deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications. Working knowledge of Windows and/or Linux OS Knowledge and experience with hardware setup. Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively. The ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability. Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes. What's in it for you? Full time, permanent role 37.5 hours per week - remote based Salary - £40,000 per annum 26 days holiday + bank holidays Healthcare cash plan Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing. Yearly Professional Membership. Cycle to work scheme. Enhanced Maternity and Paternity Package NB this is subject to eligibility. If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
May 18, 2024
Full time
System Configuration Consultant - Remote Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. Due to continued growth, we have an exciting opportunity for a System Configuration Consultant to join our team! This is a full time, permanent role working remotely. The Position & Key Responsibilities This role will be part of the technical team and is a critical part of the Videalert and Vortex's service and the roll out and support of Videalert's and Vortex's products including: ANPR enforcement solutions, clean air zones, mobile enforcement vehicles and air quality monitors. Build and maintain relationships with the other department teams to support projects for new clients and both support and knowledge transfer to our service desk team for existing clients. Create and maintain accurate technical documents and data in the company's management system. Provide guidance to workshop technicians to prevent and resolve issues during the build process. Gathering and understanding client configuration requirements, providing guidance relating to how the kit should be configured to best meet requirements, assistance with installations and relocation configuration, completing testing and optimisation sessions taking on client feedback. Testing new releases from the development team, based on a clearly defined acceptance criteria to confirm suitability for deployment or making recommendations. Support and manage the system implementation process through planning, build, test, rollout and then hand over to support. Assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble shoot issues and ensure maximum system uptime. Person Specification IT-related qualifications or working towards Hands-on experience in system configuration, including the deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications. Working knowledge of Windows and/or Linux OS Knowledge and experience with hardware setup. Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively. The ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability. Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes. What's in it for you? Full time, permanent role 37.5 hours per week - remote based Salary - £40,000 per annum 26 days holiday + bank holidays Healthcare cash plan Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing. Yearly Professional Membership. Cycle to work scheme. Enhanced Maternity and Paternity Package NB this is subject to eligibility. If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 18, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based and you must hold the full right to work in the UK for the foreseeable future. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
May 18, 2024
Full time
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based and you must hold the full right to work in the UK for the foreseeable future. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact or call . Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact or call . Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £25,100 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
May 18, 2024
Full time
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £25,100 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the "front line" of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve- You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels- You understand the need for diligence with reporting and can identify any risk areas- You have beginner to intermediate knowledge of Excel What you'll be busy doing: - Answering and responding to Partners billing queries via telephone or email- Liaising with internal teams to resolve billing queries- Completion of routine administrative duties- Run reports and updating spreadsheets- Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained- Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Salary: 45,000 + Vehicle, Fuel Card + Package Location: Will be covering SW London & areas within a 25 mile radius. The Client The client is a leading provider of property services in the UK. They are recruiting a Mobile Engineer to join their Facilities Management team supporting their clients based in London & Southeast region. Due to the nature of the role and managing multiple contracts travel will be required so flexibility is required. The Role The main objective is for you to carry out Planned Preventative Maintenance (PPM) to the HVAC plant, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Mechanical Services. Due to the nature of the works, they are exceptionally keen to speak to candidates with a strong background in mechanical & electrical works Key Responsibilities: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the heating and ventilation systems, pumps, water tanks, valves, pipe work and associated mechanical systems or items To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required. Skills & Qualifications Knowledge of Heating & Air Conditioning Systems Previous FM experience managing multiple sites Strong Electrical & HVAC Experience Have previously worked as a mobile engineer 18th Edition C&G 2367 or 2357 (Electrical Installation) and NVQ level 3 in Electrical Installations or equivalent qualifications C&G 2391 (Test & Inspection cert preferred) What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. Plus Points They offer a competitive salary, additional pay when on call, along with 22 days holiday, Pension benefits, life Insurance, and a flexible benefits scheme that you can tailor to suit your lifestyle. If the role is of interest, please apply.
May 18, 2024
Full time
Salary: 45,000 + Vehicle, Fuel Card + Package Location: Will be covering SW London & areas within a 25 mile radius. The Client The client is a leading provider of property services in the UK. They are recruiting a Mobile Engineer to join their Facilities Management team supporting their clients based in London & Southeast region. Due to the nature of the role and managing multiple contracts travel will be required so flexibility is required. The Role The main objective is for you to carry out Planned Preventative Maintenance (PPM) to the HVAC plant, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Mechanical Services. Due to the nature of the works, they are exceptionally keen to speak to candidates with a strong background in mechanical & electrical works Key Responsibilities: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the heating and ventilation systems, pumps, water tanks, valves, pipe work and associated mechanical systems or items To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required. Skills & Qualifications Knowledge of Heating & Air Conditioning Systems Previous FM experience managing multiple sites Strong Electrical & HVAC Experience Have previously worked as a mobile engineer 18th Edition C&G 2367 or 2357 (Electrical Installation) and NVQ level 3 in Electrical Installations or equivalent qualifications C&G 2391 (Test & Inspection cert preferred) What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. Plus Points They offer a competitive salary, additional pay when on call, along with 22 days holiday, Pension benefits, life Insurance, and a flexible benefits scheme that you can tailor to suit your lifestyle. If the role is of interest, please apply.
As Senior Account Director, you'll be responsible for the successful delivery of client programmes - whether press office or a creative campaign. You'll be committed to ensuring work is delivered within budget and on time, as well as meeting our high quality control standards and meeting or exceeding KPIs. You'll be adept at planning in advance and commercially savvy; responsible for budget management, capacity planning and helping to grow your accounts or identify new income streams. You'll have experience working on big, multi-layered brand campaigns as well as running efficient press offices and influencer programmes. Your role as senior account lead is pivotal. You must have a 360-awareness of what's happening across your mix of client accounts at all times , ensuring the smooth running of every project, and that all work is moving forward in a timely fashion An efficient and strategic forward planner , you'll know how to keep one eye on the detail and one on the bigger picture to pre-empt challenges, navigate the media and cultural landscape, guide your team and identify opportunities for clients and new business You must be a proficient client handler , confident in giving accurate counsel and role modelling strong client relationships, striking that all important balance between firm and friendly Being commercially savvy and having an understanding of the financial workings of an agency means you'll assist in capacity planning and monitoring account resource. An awareness of revenue targets across your clients will see you provide support to your Associates on account growth plans Your experience will mean you're confident in handling campaign curveballs and client challenges proactively and professionally , modelling a solutions focussed approach and knowing when it's time to escalate to your Associates Bring positive energy , fresh thinking and approach all aspects of your role with vim and vigor; inspiring and motivating your colleagues to follow suit - even when the going gets tough Employ a tenacious approach to delivering great work . You won't settle for less than exceptional - be that delivering campaign results that smash KPIs, or ensuring work that leaves your desk has been through your rigorous quality control and is client ready A confident coach and mentor , you'll be responsible for leading and developing your team and a self-starter when it comes to your own development Your knowledge of PR and the wider comms mix will mean you understand how to deliver an integrated campaign , including working with influencers, third party agency teams and stakeholders, and putting the PESO model at the heart of all work Skills & experience These are the types of things we're looking for in candidates: Excellent writing skills . From crafting a compelling news story, to succinct social copy and client comms. Great attention to detail is a must, especially when it comes to spotting spelling mistakes and grammatical errors Creative thinking skills to identify proactive ideas, problem solves, newsjacking opportunities, press office tactics and influencer activations Great organisational skills ; juggling your own actions and helping your team members to do the same. Overseeing weekly work planning set by AM and ensuring that team members are clear on their responsibilities Outstanding media relations andan eye for a good story. Watertight knowledge of the media landscape, the ability to spot opportunities for reactive newshijacking - and the passion to make it happen Agency environments can occasionally be stressful, so the ability to work well under pressure and previous experience working in a fast-paced, agency environment is essential Strong IT skills across Microsoft Outlook, Word, Excel and PowerPoint - we use MacBooks at Tin Man Good communications, leadership and interpersonal skills at every level, and a high regard for confidentiality when needed Essentially, we're looking for someone smart, organised and driven - with a proactive attitude who is not afraid to roll their sleeves up and get stuck in
May 18, 2024
Full time
As Senior Account Director, you'll be responsible for the successful delivery of client programmes - whether press office or a creative campaign. You'll be committed to ensuring work is delivered within budget and on time, as well as meeting our high quality control standards and meeting or exceeding KPIs. You'll be adept at planning in advance and commercially savvy; responsible for budget management, capacity planning and helping to grow your accounts or identify new income streams. You'll have experience working on big, multi-layered brand campaigns as well as running efficient press offices and influencer programmes. Your role as senior account lead is pivotal. You must have a 360-awareness of what's happening across your mix of client accounts at all times , ensuring the smooth running of every project, and that all work is moving forward in a timely fashion An efficient and strategic forward planner , you'll know how to keep one eye on the detail and one on the bigger picture to pre-empt challenges, navigate the media and cultural landscape, guide your team and identify opportunities for clients and new business You must be a proficient client handler , confident in giving accurate counsel and role modelling strong client relationships, striking that all important balance between firm and friendly Being commercially savvy and having an understanding of the financial workings of an agency means you'll assist in capacity planning and monitoring account resource. An awareness of revenue targets across your clients will see you provide support to your Associates on account growth plans Your experience will mean you're confident in handling campaign curveballs and client challenges proactively and professionally , modelling a solutions focussed approach and knowing when it's time to escalate to your Associates Bring positive energy , fresh thinking and approach all aspects of your role with vim and vigor; inspiring and motivating your colleagues to follow suit - even when the going gets tough Employ a tenacious approach to delivering great work . You won't settle for less than exceptional - be that delivering campaign results that smash KPIs, or ensuring work that leaves your desk has been through your rigorous quality control and is client ready A confident coach and mentor , you'll be responsible for leading and developing your team and a self-starter when it comes to your own development Your knowledge of PR and the wider comms mix will mean you understand how to deliver an integrated campaign , including working with influencers, third party agency teams and stakeholders, and putting the PESO model at the heart of all work Skills & experience These are the types of things we're looking for in candidates: Excellent writing skills . From crafting a compelling news story, to succinct social copy and client comms. Great attention to detail is a must, especially when it comes to spotting spelling mistakes and grammatical errors Creative thinking skills to identify proactive ideas, problem solves, newsjacking opportunities, press office tactics and influencer activations Great organisational skills ; juggling your own actions and helping your team members to do the same. Overseeing weekly work planning set by AM and ensuring that team members are clear on their responsibilities Outstanding media relations andan eye for a good story. Watertight knowledge of the media landscape, the ability to spot opportunities for reactive newshijacking - and the passion to make it happen Agency environments can occasionally be stressful, so the ability to work well under pressure and previous experience working in a fast-paced, agency environment is essential Strong IT skills across Microsoft Outlook, Word, Excel and PowerPoint - we use MacBooks at Tin Man Good communications, leadership and interpersonal skills at every level, and a high regard for confidentiality when needed Essentially, we're looking for someone smart, organised and driven - with a proactive attitude who is not afraid to roll their sleeves up and get stuck in
Facilities Manager Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company driven through adoption of the Access Workspace platform. Are you ready for the challenge? What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: As an experienced Facilities Manager you are passionate about employee and customer experience, creating a great environment for people to thrive. Reliability and commitment to excellence is essential in this role. The ideal person will be well organised and able to adapt to change with an expanding portfolio. Main responsibilities: You will, Ensure our Offices are a welcoming space for all employees and visitors concentrating on driving a great office experience. Manage the facilities and related services to support day-to-day operational needs of the offices. This includes in house services and 3rd party services such as cleaning, building, energy services, etc. Strong knowledge of relevant ISO standards so that we are and remain compliant within the standards and to drive improvement planning alongside the Facilities Team. Be part of the management team for office reviews. Project manage office relocations and dilapidation works. Be responsible for all Access Offices under your remit and any additional acquisitions that fall under the regional responsibility. Travel between sites on planned occasions and visits to oversee works and maintenance. Support UK office cover in the absence of regional Facilities Managers Streamline our preferred suppliers list and ensures 3rd party services are cost effective and can scale to Access' growth needs. Work closely with Helpdesk team to ensure seamless continuity of services and Planned maintenance. Experience working in fast paced environments, you have the ability and confidence to lead via your own experiences and competency. Review, update and propose changes to standard operating procedures and facility practices and participate in corporate initiatives when appropriate. Review the Health and Safety processes and requirements for the offices within the regions. Be an active and key part of the H&S Committee A full driver's licence and ability to travel is essential. As a well-rounded Facilities Manager, your Skills and Experiences likely include: Managing facilities for a large office environment (preferably in the technology sector) with a good general understanding of hard and soft services, health and safety, budget management, appreciation for workplace design and property lease administration. A strong knowledge in project management of office moves and dilapidation works. Strong people management skills, leadership qualities and good networking abilities. An analytical approach to problems and a passion for solving them. You will be self-motivated, proactive, and forward thinking, with a strong ability to work autonomously. You will be able to build solid relationships with all Teams at Access. Confidence in working with stakeholders up to a senior level, both to take on tasks and present results. You will have the ability to think laterally and help find the best solutions. A strong knowledge of Microsoft software. Success Looks like- Employee engagement and improvements of employee experience and satisfaction as measured by monthly engagement survey and our eNPS score. Improving the cost efficiency of our 3rd party service suppliers The ability to adapt and respond effectively and quickly to changes in requirements. Become a trusted and respected member of People team with a reputation delivering high standard, excellent services in a timely manner. Become part of our amazing Access family! At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love. We love the fact that we're all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you're qualified, we can't wait for your application.
May 17, 2024
Full time
Facilities Manager Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company driven through adoption of the Access Workspace platform. Are you ready for the challenge? What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: As an experienced Facilities Manager you are passionate about employee and customer experience, creating a great environment for people to thrive. Reliability and commitment to excellence is essential in this role. The ideal person will be well organised and able to adapt to change with an expanding portfolio. Main responsibilities: You will, Ensure our Offices are a welcoming space for all employees and visitors concentrating on driving a great office experience. Manage the facilities and related services to support day-to-day operational needs of the offices. This includes in house services and 3rd party services such as cleaning, building, energy services, etc. Strong knowledge of relevant ISO standards so that we are and remain compliant within the standards and to drive improvement planning alongside the Facilities Team. Be part of the management team for office reviews. Project manage office relocations and dilapidation works. Be responsible for all Access Offices under your remit and any additional acquisitions that fall under the regional responsibility. Travel between sites on planned occasions and visits to oversee works and maintenance. Support UK office cover in the absence of regional Facilities Managers Streamline our preferred suppliers list and ensures 3rd party services are cost effective and can scale to Access' growth needs. Work closely with Helpdesk team to ensure seamless continuity of services and Planned maintenance. Experience working in fast paced environments, you have the ability and confidence to lead via your own experiences and competency. Review, update and propose changes to standard operating procedures and facility practices and participate in corporate initiatives when appropriate. Review the Health and Safety processes and requirements for the offices within the regions. Be an active and key part of the H&S Committee A full driver's licence and ability to travel is essential. As a well-rounded Facilities Manager, your Skills and Experiences likely include: Managing facilities for a large office environment (preferably in the technology sector) with a good general understanding of hard and soft services, health and safety, budget management, appreciation for workplace design and property lease administration. A strong knowledge in project management of office moves and dilapidation works. Strong people management skills, leadership qualities and good networking abilities. An analytical approach to problems and a passion for solving them. You will be self-motivated, proactive, and forward thinking, with a strong ability to work autonomously. You will be able to build solid relationships with all Teams at Access. Confidence in working with stakeholders up to a senior level, both to take on tasks and present results. You will have the ability to think laterally and help find the best solutions. A strong knowledge of Microsoft software. Success Looks like- Employee engagement and improvements of employee experience and satisfaction as measured by monthly engagement survey and our eNPS score. Improving the cost efficiency of our 3rd party service suppliers The ability to adapt and respond effectively and quickly to changes in requirements. Become a trusted and respected member of People team with a reputation delivering high standard, excellent services in a timely manner. Become part of our amazing Access family! At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love. We love the fact that we're all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you're qualified, we can't wait for your application.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 17, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 17, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Pensions Customer Service - Pensions Helpdesk / Contact Centre Hybrid Working with 2 days in Preston, Lancashire- Do you have first class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions.- Incentives and recognition that rewards excellent member experience?- Salary £22,900 working 37 hours per week - currently an early finish every Friday.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.If so, we want to talk to you A glance at the role: We have the opportunity for a Pensions Customer Service - Helpdesk / Contact Centre to come and join us working on our Pensions Helpdesk, starting on 10th June 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk.The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced busy environment.This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre.You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.Please Note, your first 3 weeks will be fully office based so we can support you through induction and a full training plan. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary: £22,900.- 37 hours per week.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Employee recognition awards from your Peers to win Perk box Prizes.- Incentives for excellent member experience, ranging from spot prizes to team nights out!- Lots of Ad Hoc prizes. What you'll be doing: - To answer all calls within a pre-set time frame.- To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.- To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.- To support the service provision as appropriate undertaking other duties commensurate.- Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.- Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.- Work independently without close supervision.- Meet and exceed agreed quality and performance targets. What we need from you: - Experience of contact centre would be advantageous especially in a high inbound call volume organisation.- Experience of working to and consistently achieving challenging targets.- Ability to maintain First Class customer service skills, whilst working with stretch targets.- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.- Excellent oral and written (grammar) communication skills.- A self-starter.- Great interpersonal skills and empathetic listening skills.- Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.- Strong problem-solving skills.- Very Resilient and customer centric at all times.- Ability to remain calm and patient.- Team Player.- Fast Learner and take ownership for gaining knowledge and understanding.- A great sense of humour.- You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays). Desirable: - Pensions or Financial services experience Qualifications - 5 GCSEs or equivalent including Maths and English at Grade C or above Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingThis vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 17, 2024
Full time
Pensions Customer Service - Pensions Helpdesk / Contact Centre Hybrid Working with 2 days in Preston, Lancashire- Do you have first class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions.- Incentives and recognition that rewards excellent member experience?- Salary £22,900 working 37 hours per week - currently an early finish every Friday.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.If so, we want to talk to you A glance at the role: We have the opportunity for a Pensions Customer Service - Helpdesk / Contact Centre to come and join us working on our Pensions Helpdesk, starting on 10th June 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk.The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced busy environment.This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre.You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.Please Note, your first 3 weeks will be fully office based so we can support you through induction and a full training plan. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary: £22,900.- 37 hours per week.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Employee recognition awards from your Peers to win Perk box Prizes.- Incentives for excellent member experience, ranging from spot prizes to team nights out!- Lots of Ad Hoc prizes. What you'll be doing: - To answer all calls within a pre-set time frame.- To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.- To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.- To support the service provision as appropriate undertaking other duties commensurate.- Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.- Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.- Work independently without close supervision.- Meet and exceed agreed quality and performance targets. What we need from you: - Experience of contact centre would be advantageous especially in a high inbound call volume organisation.- Experience of working to and consistently achieving challenging targets.- Ability to maintain First Class customer service skills, whilst working with stretch targets.- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.- Excellent oral and written (grammar) communication skills.- A self-starter.- Great interpersonal skills and empathetic listening skills.- Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.- Strong problem-solving skills.- Very Resilient and customer centric at all times.- Ability to remain calm and patient.- Team Player.- Fast Learner and take ownership for gaining knowledge and understanding.- A great sense of humour.- You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays). Desirable: - Pensions or Financial services experience Qualifications - 5 GCSEs or equivalent including Maths and English at Grade C or above Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinkingThis vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
No shift work, hybrid option after training, free parking, a positive and fun environment - these are just some of the great perks available to Helpdesk Advisor working for this business. Monday - Friday, core business hours only, 24,000 - 25,000 per annum. Due to location you must have your own transport In this role you will: - act on instruction given to you by customers, this requires active listening skills - troubleshoot on issues customers have with products - balance excellent customer service with quick and efficient support to limit call queues - work closely with colleagues and leadership team to ensure complaints are handled If you come with a customer service background, ideally within a call centre environment and have the ability to rapport build efficiently and pick up new systems quickly, you could be the perfect candidate for this role. Interviews will take place on the 20th and 21st of May. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 17, 2024
Full time
No shift work, hybrid option after training, free parking, a positive and fun environment - these are just some of the great perks available to Helpdesk Advisor working for this business. Monday - Friday, core business hours only, 24,000 - 25,000 per annum. Due to location you must have your own transport In this role you will: - act on instruction given to you by customers, this requires active listening skills - troubleshoot on issues customers have with products - balance excellent customer service with quick and efficient support to limit call queues - work closely with colleagues and leadership team to ensure complaints are handled If you come with a customer service background, ideally within a call centre environment and have the ability to rapport build efficiently and pick up new systems quickly, you could be the perfect candidate for this role. Interviews will take place on the 20th and 21st of May. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.