Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
HR / People Services Associate The Role: People Services Associate Our People Services Team is part of the Group People Operations function, and provides payroll, ER and people support across all PIB Group businesses.The People Services team provide people support to approximately 2,600 colleagues and Managers across the PIB Group, in a high volume, fast paced environment. The role requires attention to detail and an excellent standard of customer service. Responsibilities: Be the first point of contact for handling all People Services queries and administration (alongside other members of the People team). Carry out all new starter administration, including offer letters, contracts and set up on the People system (Zeus). Issuing of all onboarding information to new starters and associated administrative processes via our webonboarding portal. Maintain employee files / records associated with Zeus, ensuring that these meet Company, legislative and regulatory requirements. Communicate effectively with the Payroll Services team regarding the notification of new starters, leavers, and variations to contract, in accordance with monthly payroll deadlines, and generating any associated individual correspondence. Administration of company benefits via Zeus and ensuring details are passed to the People Benefits Coordinator for action and tracking. Provide administrative support for any changes of benefit / status, including timely and accurate liaison with the payroll services team, and the production / issuing of variation to contract letters. Be responsible for the accurate and timely maintenance of data on the People system (Zeus). Support with improvements to People systems and workflows, by identifying and implementing improvements to tasks and processes, under the supervision of the People Services Manager. Accurately administer key employee lifecycle processes, including (but not limited to); maternity / paternity / shared parental leave / adoption leave, flexible working requests, probation (Barbon only) and leavers. Work effectively and co-operatively with other members of the People Services Team, to manage the shared People ticketing system (Freshdesk), following all agreed customer services standards and protocols. To ensure that the relevant authorisations have been obtained prior to processing any employee change / starter / leaver. Provide references for leavers in line with standard referencing procedure and regulatory requirements. Issue exit interviews for leavers. Maintain and amend the Holman system as an when required. Assist with integrations and uploading the relevant documentation to Zeus. Undertake any other reasonable tasks as requested. Skills & Experience: Efficient administrator with high level of accuracy and attention to detail Organised approach with ability to prioritise effectively Ability to work to tight deadlines under pressure Collaborative approach - willing and able to work with other team members to complete joint pieces of work, and team tasks Able to balance individual and team tasks Experience working in a fast paced, transactional environment Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-
May 13, 2024
Full time
HR / People Services Associate The Role: People Services Associate Our People Services Team is part of the Group People Operations function, and provides payroll, ER and people support across all PIB Group businesses.The People Services team provide people support to approximately 2,600 colleagues and Managers across the PIB Group, in a high volume, fast paced environment. The role requires attention to detail and an excellent standard of customer service. Responsibilities: Be the first point of contact for handling all People Services queries and administration (alongside other members of the People team). Carry out all new starter administration, including offer letters, contracts and set up on the People system (Zeus). Issuing of all onboarding information to new starters and associated administrative processes via our webonboarding portal. Maintain employee files / records associated with Zeus, ensuring that these meet Company, legislative and regulatory requirements. Communicate effectively with the Payroll Services team regarding the notification of new starters, leavers, and variations to contract, in accordance with monthly payroll deadlines, and generating any associated individual correspondence. Administration of company benefits via Zeus and ensuring details are passed to the People Benefits Coordinator for action and tracking. Provide administrative support for any changes of benefit / status, including timely and accurate liaison with the payroll services team, and the production / issuing of variation to contract letters. Be responsible for the accurate and timely maintenance of data on the People system (Zeus). Support with improvements to People systems and workflows, by identifying and implementing improvements to tasks and processes, under the supervision of the People Services Manager. Accurately administer key employee lifecycle processes, including (but not limited to); maternity / paternity / shared parental leave / adoption leave, flexible working requests, probation (Barbon only) and leavers. Work effectively and co-operatively with other members of the People Services Team, to manage the shared People ticketing system (Freshdesk), following all agreed customer services standards and protocols. To ensure that the relevant authorisations have been obtained prior to processing any employee change / starter / leaver. Provide references for leavers in line with standard referencing procedure and regulatory requirements. Issue exit interviews for leavers. Maintain and amend the Holman system as an when required. Assist with integrations and uploading the relevant documentation to Zeus. Undertake any other reasonable tasks as requested. Skills & Experience: Efficient administrator with high level of accuracy and attention to detail Organised approach with ability to prioritise effectively Ability to work to tight deadlines under pressure Collaborative approach - willing and able to work with other team members to complete joint pieces of work, and team tasks Able to balance individual and team tasks Experience working in a fast paced, transactional environment Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-
IT Support Engineer Location: Hybrid of Hendon or Coventry and remote Explore and Discover what it's like working for Leidos We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined by the Operating Procedures. Routinely monitoring the system using the software and hardware tools provided. Responding appropriately to errors or faults as notified. Maintaining information regarding programme system activities to be able to reply to enquiries. To help resolve fault calls by: Provide assistance and initial information to callers. Identifying and resolving common problems. Documenting solutions. Adhering escalation/elevation processes and procedures. Timely and accurate inputting of data into the call logging system. Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc. The role is shift based, 4 days on / off pattern (once trained): 4 day shifts 07:30 to 20:00 hours 4 late shifts 13:00 to 01:30 hours 4 night shifts 19:30 to 08:00 hours What does Leidos need from me? Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development. Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure. Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written. IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts. Commitment to working as a member of a team which replies flexibly to changing pressures and demands. An active interest in the development of the Service Desk function and its contribution to the programme. Ability to work under pressure to tight timescales. Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment. Ability to work in the required environment including a satisfactory security clearance. What technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. Clearance Requirements: Clearance to Start: SC Clearance for Role: SC What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
May 08, 2024
Full time
IT Support Engineer Location: Hybrid of Hendon or Coventry and remote Explore and Discover what it's like working for Leidos We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined by the Operating Procedures. Routinely monitoring the system using the software and hardware tools provided. Responding appropriately to errors or faults as notified. Maintaining information regarding programme system activities to be able to reply to enquiries. To help resolve fault calls by: Provide assistance and initial information to callers. Identifying and resolving common problems. Documenting solutions. Adhering escalation/elevation processes and procedures. Timely and accurate inputting of data into the call logging system. Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc. The role is shift based, 4 days on / off pattern (once trained): 4 day shifts 07:30 to 20:00 hours 4 late shifts 13:00 to 01:30 hours 4 night shifts 19:30 to 08:00 hours What does Leidos need from me? Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development. Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure. Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written. IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts. Commitment to working as a member of a team which replies flexibly to changing pressures and demands. An active interest in the development of the Service Desk function and its contribution to the programme. Ability to work under pressure to tight timescales. Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment. Ability to work in the required environment including a satisfactory security clearance. What technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. Clearance Requirements: Clearance to Start: SC Clearance for Role: SC What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Description Job Description: Leidos are a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. This position operates on a shift basis (covering 24/7 service delivery) and involves providing systems administration support to end users of the biometric Services. The Service Desk function is responsible for Access, Event, Incident, Request and Problem Management activities. General Responsibilities: Keep the services operational by: Performing system administration tasks as defined by the Operating Procedures Routinely monitoring the system using the software and hardware tools provided Responding appropriately to errors or faults as notified Maintaining information regarding HOB SCBP service activities so as to be able to respond to enquiries. Help resolve fault calls by: Providing assistance and initial information to callers Identifying and resolving common problems Documenting solutions Adhering escalation/elevation processes and procedures Timely and accurate inputting of data into the call logging system Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency e.g. 2nd Line Systems Administrators, the Operations Support Group or Field Services provider (SCC), etc. Adhere to the Leidos customer care policy: To abide by the Leidos protocols To promote the success of HOB SCBP Services and Leidos Innovations The role is on a rotating shift basis, 4 day shifts 07:30 to 20:00 hours, 4 days off, then 4 late shifts 13:00 to 01:30 hours. To contribute to the planning and development of the overall service. To undertake duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met. Person Specification: Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development. Commitment to an ethos of superior service and the ability to work effectively whilst under pressure. Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos. Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems. Commitment to working as a member of a team, which responds flexibly to changing pressures and demands. An active interest in the development of the Service Desk function and its contribution to the HOB SCBP project as a whole. Ability to work in the required environment including satisfactory security clearance (SC + NPPV3). N.B. If clearances are not held, candidates will be required to gain clearances prior to commencing the role. Skills Required: Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call Logging and Service Management tool set In possession of SC & NPPV3 security clearance, or able to gain ITIL Foundation in best practise would be advantageous What do we do for you? At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme) Pay Range:
Jan 12, 2022
Full time
Description Job Description: Leidos are a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. This position operates on a shift basis (covering 24/7 service delivery) and involves providing systems administration support to end users of the biometric Services. The Service Desk function is responsible for Access, Event, Incident, Request and Problem Management activities. General Responsibilities: Keep the services operational by: Performing system administration tasks as defined by the Operating Procedures Routinely monitoring the system using the software and hardware tools provided Responding appropriately to errors or faults as notified Maintaining information regarding HOB SCBP service activities so as to be able to respond to enquiries. Help resolve fault calls by: Providing assistance and initial information to callers Identifying and resolving common problems Documenting solutions Adhering escalation/elevation processes and procedures Timely and accurate inputting of data into the call logging system Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency e.g. 2nd Line Systems Administrators, the Operations Support Group or Field Services provider (SCC), etc. Adhere to the Leidos customer care policy: To abide by the Leidos protocols To promote the success of HOB SCBP Services and Leidos Innovations The role is on a rotating shift basis, 4 day shifts 07:30 to 20:00 hours, 4 days off, then 4 late shifts 13:00 to 01:30 hours. To contribute to the planning and development of the overall service. To undertake duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met. Person Specification: Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development. Commitment to an ethos of superior service and the ability to work effectively whilst under pressure. Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos. Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems. Commitment to working as a member of a team, which responds flexibly to changing pressures and demands. An active interest in the development of the Service Desk function and its contribution to the HOB SCBP project as a whole. Ability to work in the required environment including satisfactory security clearance (SC + NPPV3). N.B. If clearances are not held, candidates will be required to gain clearances prior to commencing the role. Skills Required: Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call Logging and Service Management tool set In possession of SC & NPPV3 security clearance, or able to gain ITIL Foundation in best practise would be advantageous What do we do for you? At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme) Pay Range:
Location: Hatfield Rate: £410 Pounds Per Day / Via Umbrella LOA: 18 Months Start: ASAP Role Title IT Administrator Reports to Business Application & Support Manager Location Hatfield Business Park as base with infrequent UK wide Travel Role Purpose Providing the overall Client team with IT services and support. Investigating and diagnosing office & remote staff IT & network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Helping employees with some of their more basic computer needs, like setting up new users and managing LAN/VPN security and passwords. Maintaining the companies wired and wireless access systems as required. Accountabilities Client Internal IT Service Back-up and Recovery Process Office Server Administration, including but not limited to AX, Intranet, Exchange, SharePoint, Skype for Business, Domain administration Windows Desktop Support Perform other IT duties as assigned or requested Interfaces Internal: All Client team and partners External: Suppliers, vendors and third-party developers Personal Qualities and Experience Good overall IT knowledge and comprehension In depth LAN and IP Knowledge Comprehension and understanding of the Microsoft Office suite of programs, Windows maintenance and patching experience Linux administration skills Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc Knowledge of project management process and systems, ITIL/ITSM Passionate about technology in general Displays a Start-up mentality with a motivating and proactive working style Tenacious, resilient, and patient Flexible approach to work and hours as needed Behavioural Competencies Passionate: Builds commitment by winning the hearts and minds of others. Is respected by colleagues and identified as a role model Puts aside personal agendas to work for the benefit of the organisation, customers, and suppliers. Proactively builds knowledge capability through the sharing of knowledge, best practice, and expertise with others Clearly communicates ideas, plans and strategies, taking ownership and accountability to deliver what we say Willing and able to go the extra mile Innovative: Generates innovative approaches with potentially significant long-term impact, introducing improvements to the way things are done Pioneering/entrepreneurial thinker Able to get the best from technology Ambitious: Demonstrates complete focus and determination to achieve/exceed KPI's. Is a self-starter and takes the initiative in situations Learns quickly, adapting thought and action to changing business and customer demands. Can engage and enthuse others through the process of change Is dedicated to meeting/exceeding the expectations and requirements of internal and external customers. Uses information to improve services and solutions Welcomes continuous professional development to learn and grow
Dec 07, 2021
Full time
Location: Hatfield Rate: £410 Pounds Per Day / Via Umbrella LOA: 18 Months Start: ASAP Role Title IT Administrator Reports to Business Application & Support Manager Location Hatfield Business Park as base with infrequent UK wide Travel Role Purpose Providing the overall Client team with IT services and support. Investigating and diagnosing office & remote staff IT & network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Helping employees with some of their more basic computer needs, like setting up new users and managing LAN/VPN security and passwords. Maintaining the companies wired and wireless access systems as required. Accountabilities Client Internal IT Service Back-up and Recovery Process Office Server Administration, including but not limited to AX, Intranet, Exchange, SharePoint, Skype for Business, Domain administration Windows Desktop Support Perform other IT duties as assigned or requested Interfaces Internal: All Client team and partners External: Suppliers, vendors and third-party developers Personal Qualities and Experience Good overall IT knowledge and comprehension In depth LAN and IP Knowledge Comprehension and understanding of the Microsoft Office suite of programs, Windows maintenance and patching experience Linux administration skills Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc Knowledge of project management process and systems, ITIL/ITSM Passionate about technology in general Displays a Start-up mentality with a motivating and proactive working style Tenacious, resilient, and patient Flexible approach to work and hours as needed Behavioural Competencies Passionate: Builds commitment by winning the hearts and minds of others. Is respected by colleagues and identified as a role model Puts aside personal agendas to work for the benefit of the organisation, customers, and suppliers. Proactively builds knowledge capability through the sharing of knowledge, best practice, and expertise with others Clearly communicates ideas, plans and strategies, taking ownership and accountability to deliver what we say Willing and able to go the extra mile Innovative: Generates innovative approaches with potentially significant long-term impact, introducing improvements to the way things are done Pioneering/entrepreneurial thinker Able to get the best from technology Ambitious: Demonstrates complete focus and determination to achieve/exceed KPI's. Is a self-starter and takes the initiative in situations Learns quickly, adapting thought and action to changing business and customer demands. Can engage and enthuse others through the process of change Is dedicated to meeting/exceeding the expectations and requirements of internal and external customers. Uses information to improve services and solutions Welcomes continuous professional development to learn and grow
IT Administrator Country/Region: GB City: Henlow Job Title: It Administrator Location: Henlow, Buckinghamshire, GB, SG16 6DN Compensation: £19,700 + Benefits Role Type: Full or Part time / Permanent or Contract Job ID: SF35391 The iAdmin Group is primarily responsible for provision and initial build/setup of digital collaborative work areas (SharePoint, Teamsites, intranet sites, site collections, document libraries etc.) and providing 'train the trainer' support to Station Super Users on how information could be organised digitally. The group is to process and fulfil incoming requests and tickets for support from the Air CySC Service Desk. The ticket will contain relevant information which the iAdmin team will update as required, contacting the customer for clarification where necessary. The iAdmin team will consult with Air InfoPol for policy advice and guidance. The ISA is to support OC Air CySC in implementing and maturing iAdmin processes and to help improve Service Delivery through proactive Continual Service Improvement (CSI) activities. Who we are looking for? We are looking for someone to contribute to the operational effectiveness of the RAF by the timely provision of C4I services and resources, including trained military and civilian personnel. What will you be doing? Creation/ordering of new team and document libraries. Securing information held in LTD areas with correct permissions Initial rework of site collection received from DD and MoDNet provisioning team to ensure conformity and compliance against InfoPol policy including maintaining a record of all site collections, permissions, document libraries and other prescribed detail. iAdminD to be Technical Owners (TOs) of all Teams created by them. Issuing Teams TORs to all team owners (noting separate TORs for private channel owners (PCOs). Maintaining lists of Stn DPA, Expert Users, Authorised Demanders, LSOs and Team Site Administrators. The experience you'll bring Technical Experience and Qualifications Microsoft Office SharePoint Office 365 Skills Profile: Possess good communication skills verbal and written. Demonstrate an ability to foster health and wellbeing. Demonstrate a flexible approach to work. Ensure that the requirements of the Data Protection Act 2018 are strictly adhered to in accordance with the guidelines set by the air Comd Data Protection Officer. What a role with Babcock offers? Generous holiday entitlement Pension Plan Access to make a difference for a sustainable environment for future A tailored personal development and training programme. Autonomy. Trusted and empowered to deliver and be your best. About Babcock For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability, and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training. Armed Forces Covenant We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. Click here to find out more. Application Guidance: All applications should be made online. We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and will respond in a way that best fits your specific needs. Please follow the link when you apply to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants. Closing Date: 13/12/2021 Job Segment: Engineer, Developer, Nuclear Engineering, Sharepoint, Engineering, Technology Apply now
Dec 05, 2021
Full time
IT Administrator Country/Region: GB City: Henlow Job Title: It Administrator Location: Henlow, Buckinghamshire, GB, SG16 6DN Compensation: £19,700 + Benefits Role Type: Full or Part time / Permanent or Contract Job ID: SF35391 The iAdmin Group is primarily responsible for provision and initial build/setup of digital collaborative work areas (SharePoint, Teamsites, intranet sites, site collections, document libraries etc.) and providing 'train the trainer' support to Station Super Users on how information could be organised digitally. The group is to process and fulfil incoming requests and tickets for support from the Air CySC Service Desk. The ticket will contain relevant information which the iAdmin team will update as required, contacting the customer for clarification where necessary. The iAdmin team will consult with Air InfoPol for policy advice and guidance. The ISA is to support OC Air CySC in implementing and maturing iAdmin processes and to help improve Service Delivery through proactive Continual Service Improvement (CSI) activities. Who we are looking for? We are looking for someone to contribute to the operational effectiveness of the RAF by the timely provision of C4I services and resources, including trained military and civilian personnel. What will you be doing? Creation/ordering of new team and document libraries. Securing information held in LTD areas with correct permissions Initial rework of site collection received from DD and MoDNet provisioning team to ensure conformity and compliance against InfoPol policy including maintaining a record of all site collections, permissions, document libraries and other prescribed detail. iAdminD to be Technical Owners (TOs) of all Teams created by them. Issuing Teams TORs to all team owners (noting separate TORs for private channel owners (PCOs). Maintaining lists of Stn DPA, Expert Users, Authorised Demanders, LSOs and Team Site Administrators. The experience you'll bring Technical Experience and Qualifications Microsoft Office SharePoint Office 365 Skills Profile: Possess good communication skills verbal and written. Demonstrate an ability to foster health and wellbeing. Demonstrate a flexible approach to work. Ensure that the requirements of the Data Protection Act 2018 are strictly adhered to in accordance with the guidelines set by the air Comd Data Protection Officer. What a role with Babcock offers? Generous holiday entitlement Pension Plan Access to make a difference for a sustainable environment for future A tailored personal development and training programme. Autonomy. Trusted and empowered to deliver and be your best. About Babcock For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability, and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training. Armed Forces Covenant We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. Click here to find out more. Application Guidance: All applications should be made online. We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and will respond in a way that best fits your specific needs. Please follow the link when you apply to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants. Closing Date: 13/12/2021 Job Segment: Engineer, Developer, Nuclear Engineering, Sharepoint, Engineering, Technology Apply now
Company Description Mitie provides facilities management, consultancy, project management and a range of specialist services that connect people with innovation and technology; helping our clients go beyond FM to the Connected Workspace. We work in partnership with organisations to deliver long-term value, offering a wide range of services - from real estate and energy consultancy, compliance, risk assessment and security systems to cleaning, catering and environmental services. We manage and maintain some of the nation's most recognised landmarks, high street buildings and even homes in your community. Job Description Co-ordinator for the 3 IM managers on the Rolls-Royce Contract at Derby Report on KPI's and SLA's to infrastructure management leads and facilities managers. Great awareness of Health and safety Competent on Maximo Competant on all Microsoft Software; Word, Excel, PowerPoint Compliance led Progress quotes via FMs & Group Property Quoting process includes IM, SW, Plant Ops, Cleaning, Landscaping Track FMP spend for Group Property Maximo Operation Note Taker for minutes Liasing with Sub-Contractors Liaise with Supply Chain and National Help Desk Update sharepoint for the IM team Manage and coordinate the internal IM maintenance team QHSE updates Update training matrix Book/facilitate training courses through Learning Log Mitie Vehicles on the R-R Contract, review for MOT etc Update Holiday calander with annual leave and sickness Complete company vetting process for employees Asset audit monthly update Facilitate meeting rooms Qualifications NVQ Level 3 Business Administration qualification. Additional Information Person Specification; Understanding of Infrastructure Maintenance. Can demonstrate understanding of health and safety regulations. Understands the relevance of tool box talks, Permit to Work procedures and safe systems of working. Able to understand and act on both verbal and written instructions/procedures. Computer literate. Must have good communication skills both verbal and written.
Dec 03, 2021
Full time
Company Description Mitie provides facilities management, consultancy, project management and a range of specialist services that connect people with innovation and technology; helping our clients go beyond FM to the Connected Workspace. We work in partnership with organisations to deliver long-term value, offering a wide range of services - from real estate and energy consultancy, compliance, risk assessment and security systems to cleaning, catering and environmental services. We manage and maintain some of the nation's most recognised landmarks, high street buildings and even homes in your community. Job Description Co-ordinator for the 3 IM managers on the Rolls-Royce Contract at Derby Report on KPI's and SLA's to infrastructure management leads and facilities managers. Great awareness of Health and safety Competent on Maximo Competant on all Microsoft Software; Word, Excel, PowerPoint Compliance led Progress quotes via FMs & Group Property Quoting process includes IM, SW, Plant Ops, Cleaning, Landscaping Track FMP spend for Group Property Maximo Operation Note Taker for minutes Liasing with Sub-Contractors Liaise with Supply Chain and National Help Desk Update sharepoint for the IM team Manage and coordinate the internal IM maintenance team QHSE updates Update training matrix Book/facilitate training courses through Learning Log Mitie Vehicles on the R-R Contract, review for MOT etc Update Holiday calander with annual leave and sickness Complete company vetting process for employees Asset audit monthly update Facilitate meeting rooms Qualifications NVQ Level 3 Business Administration qualification. Additional Information Person Specification; Understanding of Infrastructure Maintenance. Can demonstrate understanding of health and safety regulations. Understands the relevance of tool box talks, Permit to Work procedures and safe systems of working. Able to understand and act on both verbal and written instructions/procedures. Computer literate. Must have good communication skills both verbal and written.
Company Description Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Role Purpose Working with the Facilities Manager this role will support the day-to-day running of the sites Help Desk, Computerised Maintenance Management System (CMMS) as well as giving analytical support to the Facilities Management Team. The Asset Support and Helpdesk Administrator will also manage the document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements. Raise purchase orders on behalf of the FM department Main Duties Provide, day to day administration duties to ensure the smooth running of the FM Help desk and CMMS (Computerised Maintenance Management System); this will include management of Work orders, users, functional codes and other key system data. Produce clear and accurate reports and dashboards based on a variety of scheme data. Assist in the design, development and implementation of processes, data and reporting solutions, identified through the CMMS governance process, as part of the business improvement programme. Conduct analysis related to fixed assets. Provide CMMS training to new users and refresher training to existing users as required. Support the action plan to minimize the overdue task backlog. Work with the wider facilities Team in carrying out data cleansing. Provide document support (issuing of controlled documents) Implement and direct documentation procedures in storing, updating and distributing engineering documents, including mechanical and electrical drawings, specifications, O&Ms etc. Receive, quality check, control, notify and distribute documents to relevant recipients. Conduct routine assessments of the Document Control/Records Management system. Qualifications Experience in the administration of Computerised Maintenance Management systems Good level of IT literacy and competency, with proven knowledge of Microsoft Word, Excel, PowerPoint and database administration. Have a professional and flexible approach to responsibilities and be capable of working within a wider team with minimum supervision. Manages time, plans and organises work tasks, monitors and meets deadlines. Manage multiple priorities. Needs to keep a proactive approach to all aspects of the Facilities needs Handles multiple priorities at one time Adapts approach and shows flexibility when priorities change unexpectedly Additional Information Health and Safety responsibilities: Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Dec 01, 2021
Full time
Company Description Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Role Purpose Working with the Facilities Manager this role will support the day-to-day running of the sites Help Desk, Computerised Maintenance Management System (CMMS) as well as giving analytical support to the Facilities Management Team. The Asset Support and Helpdesk Administrator will also manage the document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements. Raise purchase orders on behalf of the FM department Main Duties Provide, day to day administration duties to ensure the smooth running of the FM Help desk and CMMS (Computerised Maintenance Management System); this will include management of Work orders, users, functional codes and other key system data. Produce clear and accurate reports and dashboards based on a variety of scheme data. Assist in the design, development and implementation of processes, data and reporting solutions, identified through the CMMS governance process, as part of the business improvement programme. Conduct analysis related to fixed assets. Provide CMMS training to new users and refresher training to existing users as required. Support the action plan to minimize the overdue task backlog. Work with the wider facilities Team in carrying out data cleansing. Provide document support (issuing of controlled documents) Implement and direct documentation procedures in storing, updating and distributing engineering documents, including mechanical and electrical drawings, specifications, O&Ms etc. Receive, quality check, control, notify and distribute documents to relevant recipients. Conduct routine assessments of the Document Control/Records Management system. Qualifications Experience in the administration of Computerised Maintenance Management systems Good level of IT literacy and competency, with proven knowledge of Microsoft Word, Excel, PowerPoint and database administration. Have a professional and flexible approach to responsibilities and be capable of working within a wider team with minimum supervision. Manages time, plans and organises work tasks, monitors and meets deadlines. Manage multiple priorities. Needs to keep a proactive approach to all aspects of the Facilities needs Handles multiple priorities at one time Adapts approach and shows flexibility when priorities change unexpectedly Additional Information Health and Safety responsibilities: Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Are you an experienced Technical Administrator looking for an exciting new challenge? If the answer is YES, the team at NoteMachine could have the ideal role for you! Here at NoteMachine, we are recruiting for an experienced Technical Administrator to join our busy team in Crickhowell. This is a full-time role working 40 hours per week, Monday to Friday 08:30 - 17:00. What will I be responsible for? As our Technical Administrator, you will work within a small team providing Administrative support to our Technical Helpdesk, who maintain and ensure network connections to our ATMs and our Engineering teams in the field. The role involves tracking, collecting and checking large amounts of data relating to our ATM estate, as well as organising and co-ordinating broadband and telephone line installs. Other duties include: Maintaining accurate records through data entry into various systems and spreadsheets Ensuring the reliability and accuracy of data within databases to enable accurate reporting Liaison with 3rd party contractors Answering telephone queries to provide information and answering administrative queries Providing ad-hoc and ongoing project administration under the direction of line management Assisting in the preparation and presentation of documentation to prove compliance with internal and external standards (e.g. ISO) Other general administrative duties as directed by line management.Who are we looking for? To be our successful Technical Administrator, you will be self-motivated and enthusiastic with a diligent work ethic and an eye for detail. You will have experience of working within a fast-paced administrative environment, ideally within a call centre or helpdesk function. Excellent and demonstrable communication and interpersonal skills across all mediums is essential. You should be a confident and experienced Excel user, with experience of maintaining and updating databases and drawing reports from information held. Basic telecommunications and networking understanding will be required for this role. You should have a flexible attitude to your work and be comfortable operating under strict deadlines. Full training will be provided to the successful candidate and you should be receptive and eager to learn new skills in a niche industry. What we can offer you: At NoteMachine, we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work as our Technical Administrator, we offer: A competitive salary of £19,643 - £21,643 dependant on experience Full job training to ensure you are well equipped to perform your duties to the best of your ability Free onsite parking Excellent career progression and opportunities for development within a growing and diverse company Store discounts and cashback with some the UK's biggest brands. A salary sacrifice pension programme that results in a higher take home and higher pension contribution Life insurance scheme, paying x3 your annual salary Sickness insurance programme for employees after 12 months service Employee wellness programme - including a 24hr confidential telephone counselling service, same day GP appointment, private physio and much moreWho are NoteMachine? With a huge network of cash machines across Europe, a leading research & development arm, and the UK's premier foreign exchange provider, NoteMachine Financial Technology Services work with everyone from blue chip organisations to supermarket chains to leisure venues and independent convenience stores with one goal in mind - to make sure our customers make money through helping their customers access their cash. It's as simple as that. If this sounds like the job for you, and you are excited by the prospect of a rewarding role within a fast-paced industry, learning new skills and contributing to a growing and ambitious company, click apply now! Due to the sensitivity of the role and contractual agreements with our customers, NoteMachine must be diligent in our recruitment process. Candidates therefore must undergo a new starter screening process to a BS7858 standard, be able to demonstrate and provide a checkable, five-year history at CV stage, pass a basic DBS Check and have no live CCJ's IVA's or be declared bankrupt
Dec 01, 2021
Full time
Are you an experienced Technical Administrator looking for an exciting new challenge? If the answer is YES, the team at NoteMachine could have the ideal role for you! Here at NoteMachine, we are recruiting for an experienced Technical Administrator to join our busy team in Crickhowell. This is a full-time role working 40 hours per week, Monday to Friday 08:30 - 17:00. What will I be responsible for? As our Technical Administrator, you will work within a small team providing Administrative support to our Technical Helpdesk, who maintain and ensure network connections to our ATMs and our Engineering teams in the field. The role involves tracking, collecting and checking large amounts of data relating to our ATM estate, as well as organising and co-ordinating broadband and telephone line installs. Other duties include: Maintaining accurate records through data entry into various systems and spreadsheets Ensuring the reliability and accuracy of data within databases to enable accurate reporting Liaison with 3rd party contractors Answering telephone queries to provide information and answering administrative queries Providing ad-hoc and ongoing project administration under the direction of line management Assisting in the preparation and presentation of documentation to prove compliance with internal and external standards (e.g. ISO) Other general administrative duties as directed by line management.Who are we looking for? To be our successful Technical Administrator, you will be self-motivated and enthusiastic with a diligent work ethic and an eye for detail. You will have experience of working within a fast-paced administrative environment, ideally within a call centre or helpdesk function. Excellent and demonstrable communication and interpersonal skills across all mediums is essential. You should be a confident and experienced Excel user, with experience of maintaining and updating databases and drawing reports from information held. Basic telecommunications and networking understanding will be required for this role. You should have a flexible attitude to your work and be comfortable operating under strict deadlines. Full training will be provided to the successful candidate and you should be receptive and eager to learn new skills in a niche industry. What we can offer you: At NoteMachine, we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work as our Technical Administrator, we offer: A competitive salary of £19,643 - £21,643 dependant on experience Full job training to ensure you are well equipped to perform your duties to the best of your ability Free onsite parking Excellent career progression and opportunities for development within a growing and diverse company Store discounts and cashback with some the UK's biggest brands. A salary sacrifice pension programme that results in a higher take home and higher pension contribution Life insurance scheme, paying x3 your annual salary Sickness insurance programme for employees after 12 months service Employee wellness programme - including a 24hr confidential telephone counselling service, same day GP appointment, private physio and much moreWho are NoteMachine? With a huge network of cash machines across Europe, a leading research & development arm, and the UK's premier foreign exchange provider, NoteMachine Financial Technology Services work with everyone from blue chip organisations to supermarket chains to leisure venues and independent convenience stores with one goal in mind - to make sure our customers make money through helping their customers access their cash. It's as simple as that. If this sounds like the job for you, and you are excited by the prospect of a rewarding role within a fast-paced industry, learning new skills and contributing to a growing and ambitious company, click apply now! Due to the sensitivity of the role and contractual agreements with our customers, NoteMachine must be diligent in our recruitment process. Candidates therefore must undergo a new starter screening process to a BS7858 standard, be able to demonstrate and provide a checkable, five-year history at CV stage, pass a basic DBS Check and have no live CCJ's IVA's or be declared bankrupt
Company Description Delivering the exceptional, every day: • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave : • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Working with the Facilities Manager this role will support the day-to-day running of the sites Help Desk, Computerised Maintenance Management System (CMMS) as well as giving analytical support to the Facilities Management Team. The Asset Support and Helpdesk Administrator will also manage the document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements. Key responsibilities · Provide, day to day administration duties to ensure the smooth running of the FM Help desk and CMMS (Computerised Maintenance Management System); this will include management of Work orders, users, functional codes and other key system data. · Produce clear and accurate reports and dashboards based on a variety of scheme data. · Assist in the design, development and implementation of processes, data and reporting solutions, identified through the CMMS governance process, as part of the business improvement programme. · Conduct analysis related to fixed assets. · Provide CMMS training to new users and refresher training to existing users as required. · Support the action plan to minimize the overdue task backlog. Work with the wider facilities Team in carrying out data cleansing. · Provide document support (issuing of controlled documents) · Implement and direct documentation procedures in storing, updating and distributing engineering documents, including mechanical and electrical drawings, specifications, O&Ms etc. · Receive, quality check, control, notify and distribute documents to relevant recipients. · Conduct routine assessments of the Document Control/Records Management system. Key competencies 1. Good level of IT literacy and competency, with proven knowledge of Microsoft Word, Excel, PowerPoint and database administration. 2. Have a professional and flexible approach to responsibilities and be capable of working within a wider team with minimum supervision. Decision making and problem solving skills are essential as is the ability to effectively present, plan and organise 3. Delivering quality service through all levels of communication. 4. To monitor and uphold a high quality of service and products to clients. 5. Manages time, plans and organises work tasks, monitors and meets deadlines. Manage multiple priorities. 6. Needs to keep a proactive approach to all aspects of the Facilities needs 7. Handles multiple priorities at one time 8. Adapts approach and shows flexibility when priorities change unexpectedly Qualifications Experience of day-to-day running of Help Desk, Computerised Maintenance Management Systems (CMMS) as well as giving analytical support to the Facilities Management Team. Experience of managing a document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements. Additional Information This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Dec 01, 2021
Full time
Company Description Delivering the exceptional, every day: • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave : • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. • We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Working with the Facilities Manager this role will support the day-to-day running of the sites Help Desk, Computerised Maintenance Management System (CMMS) as well as giving analytical support to the Facilities Management Team. The Asset Support and Helpdesk Administrator will also manage the document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements. Key responsibilities · Provide, day to day administration duties to ensure the smooth running of the FM Help desk and CMMS (Computerised Maintenance Management System); this will include management of Work orders, users, functional codes and other key system data. · Produce clear and accurate reports and dashboards based on a variety of scheme data. · Assist in the design, development and implementation of processes, data and reporting solutions, identified through the CMMS governance process, as part of the business improvement programme. · Conduct analysis related to fixed assets. · Provide CMMS training to new users and refresher training to existing users as required. · Support the action plan to minimize the overdue task backlog. Work with the wider facilities Team in carrying out data cleansing. · Provide document support (issuing of controlled documents) · Implement and direct documentation procedures in storing, updating and distributing engineering documents, including mechanical and electrical drawings, specifications, O&Ms etc. · Receive, quality check, control, notify and distribute documents to relevant recipients. · Conduct routine assessments of the Document Control/Records Management system. Key competencies 1. Good level of IT literacy and competency, with proven knowledge of Microsoft Word, Excel, PowerPoint and database administration. 2. Have a professional and flexible approach to responsibilities and be capable of working within a wider team with minimum supervision. Decision making and problem solving skills are essential as is the ability to effectively present, plan and organise 3. Delivering quality service through all levels of communication. 4. To monitor and uphold a high quality of service and products to clients. 5. Manages time, plans and organises work tasks, monitors and meets deadlines. Manage multiple priorities. 6. Needs to keep a proactive approach to all aspects of the Facilities needs 7. Handles multiple priorities at one time 8. Adapts approach and shows flexibility when priorities change unexpectedly Qualifications Experience of day-to-day running of Help Desk, Computerised Maintenance Management Systems (CMMS) as well as giving analytical support to the Facilities Management Team. Experience of managing a document control system (EDMS) ensuring that document related processes comply with internal procedures and regulatory requirements. Additional Information This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Don't miss this opportunity for an experienced IT Support Technician / Helpdesk Support Analyst to join a forward-thinking MSP and IT Consultancy. As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set. Helpdesk Support Analyst / IT Support Hertfordshire Full Time £24000 - £30000/annum + benefits An exciting position has become available for a full time Helpdesk Support Analyst to join our friendly team based in Hertfordshire. If you have experience within a network consultancy or MSP environment, then this is a perfect opportunity to grow your career and join a fantastic company. Role Requirements This job requires a keen eye for detail, the ability to prioritise your workload and great problem-solving skills. You will need the following skills and experience: 18 months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients. Windows Server from 2008 onwards with general administration of Active Directory, Group policy etc. Windows 7, 8 and 10. Microsoft Exchange 2010 To Date - basic administration, security, creating and removing user accounts. Microsoft Office - must be a competent user to be able to provide end user support. Office 365 - User Administration Experience of Citrix, VMware, Hyper-V an advantage What you will be doing As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. Company + Benefits Our client has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, they invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and up-to-date software. The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. You will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year. Why should you apply? Competitive salary 2 salary reviews in year 1 You will also receive full private medical cover after 2 years' service. How to apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: Helpdesk, Technical, Administrator, Microsoft Office, Customer Service, Excel, IT Technical, help desk admin, service desk administrator, IT Service Desk Administrator, Junior Helpdesk Administrator, IT Helpdesk, IT Support
Nov 30, 2021
Full time
Don't miss this opportunity for an experienced IT Support Technician / Helpdesk Support Analyst to join a forward-thinking MSP and IT Consultancy. As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set. Helpdesk Support Analyst / IT Support Hertfordshire Full Time £24000 - £30000/annum + benefits An exciting position has become available for a full time Helpdesk Support Analyst to join our friendly team based in Hertfordshire. If you have experience within a network consultancy or MSP environment, then this is a perfect opportunity to grow your career and join a fantastic company. Role Requirements This job requires a keen eye for detail, the ability to prioritise your workload and great problem-solving skills. You will need the following skills and experience: 18 months experience ideally within a network consultancy or MSP environment with experience delivering network and application support to clients. Windows Server from 2008 onwards with general administration of Active Directory, Group policy etc. Windows 7, 8 and 10. Microsoft Exchange 2010 To Date - basic administration, security, creating and removing user accounts. Microsoft Office - must be a competent user to be able to provide end user support. Office 365 - User Administration Experience of Citrix, VMware, Hyper-V an advantage What you will be doing As a Helpdesk Support Analyst / IT Support Technician it will be your responsibility to provide IT and hosting support to clients primarily via telephone and remote assistance, with occasional on-site support. Company + Benefits Our client has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, they invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and up-to-date software. The company are dedicated to developing and promoting their employees internally, so once your foot is in the door progression opportunities are endless for the right individuals. You will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year. Why should you apply? Competitive salary 2 salary reviews in year 1 You will also receive full private medical cover after 2 years' service. How to apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be eligible to work in the UK. Other suitable skills and experience includes: Helpdesk, Technical, Administrator, Microsoft Office, Customer Service, Excel, IT Technical, help desk admin, service desk administrator, IT Service Desk Administrator, Junior Helpdesk Administrator, IT Helpdesk, IT Support