We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to 550 per day Ir35 status: Inside ir35 Location: London, hybrid Clearance - Active SC preferred We are looking for a Major Incident Manager who has extensive experience in managing Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding out more regarding this Senior Incident & Problem Service Manager contact role, please apply here. Major Incident Manager - Incident Manager - Problem Manager -service manager
May 18, 2024
Contractor
We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to 550 per day Ir35 status: Inside ir35 Location: London, hybrid Clearance - Active SC preferred We are looking for a Major Incident Manager who has extensive experience in managing Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding out more regarding this Senior Incident & Problem Service Manager contact role, please apply here. Major Incident Manager - Incident Manager - Problem Manager -service manager
Senior IT Problem Manager 75k /+ 6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
May 18, 2024
Full time
Senior IT Problem Manager 75k /+ 6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
Building Manager - The Role We are recruiting for an experienced building manager in Dartford. Monday - Friday. This is a full-time permanent position paying up to £60K-£65K depending on experience. What's in it for you as Building Manager? Competitive salary Opportunity to work for a well-established company that values staff and aspires to excellence Friendly and supportive work environment What will you be doing as Building Manager? Regular building inspections of the development, ensuring compliance, safety and cleanliness is maintained to a high standard at all times Investigating any incidents or issues, responding to emergency queries Monitoring and supervising external contractors, raising work orders, ensuring work is completed efficiently, and on budget, to the highest standard Completing risk assessments routine testing and H&S checks Responding to complaints, investigating where necessary Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. Oversight of budget, cost control, including setting service charges. Presentation of financial summary reports. Manage and train on-site team (if applicable), hold regular reviews, and ensure the team are performing well. What are we looking for in our Building Manager? Comprehensive understanding of H&S regulations and Landlord & tenant legislation Understanding of statutory compliance Experience managing a budget Exceptional customer service skills, able to communicate effectively in all forms and build relationships well Demonstrable experience managing others Excellent IT skills Highly organized and able to maintain admin and records efficiently, under deadlines. This is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply online today with a copy of your CV.
May 18, 2024
Full time
Building Manager - The Role We are recruiting for an experienced building manager in Dartford. Monday - Friday. This is a full-time permanent position paying up to £60K-£65K depending on experience. What's in it for you as Building Manager? Competitive salary Opportunity to work for a well-established company that values staff and aspires to excellence Friendly and supportive work environment What will you be doing as Building Manager? Regular building inspections of the development, ensuring compliance, safety and cleanliness is maintained to a high standard at all times Investigating any incidents or issues, responding to emergency queries Monitoring and supervising external contractors, raising work orders, ensuring work is completed efficiently, and on budget, to the highest standard Completing risk assessments routine testing and H&S checks Responding to complaints, investigating where necessary Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. Oversight of budget, cost control, including setting service charges. Presentation of financial summary reports. Manage and train on-site team (if applicable), hold regular reviews, and ensure the team are performing well. What are we looking for in our Building Manager? Comprehensive understanding of H&S regulations and Landlord & tenant legislation Understanding of statutory compliance Experience managing a budget Exceptional customer service skills, able to communicate effectively in all forms and build relationships well Demonstrable experience managing others Excellent IT skills Highly organized and able to maintain admin and records efficiently, under deadlines. This is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply online today with a copy of your CV.
Road Sweeper Driver Quattro Plant Limited are looking for a Road Sweeper Driver to join the team in our Rochester Depot. The main purpose of the role is to carry out cleansing operations work as directed, using plant and equipment for which you hold an appropriate licence, in a safe and responsible manner and in compliance with the Company s and the Client s safety procedures. Road Sweeper Driver Key Responsibilities: To carry out cleansing operations duties as assigned by your Line Manager To carry out jet washing of public pathways as directed To carry out dust suppression works as and when required To carry out gullysucking duties as directed. To provide details of 'engine hours worked information' for each item of plant To undertake maintenance of hire fleet vehicles as qualified and directed To maintain the cab of any vehicle used in a clean and tidy condition Act as an ambassador for the Company at all times, being courteous to Clients and other road users To notify the Company of any incidents that may impact on the status of your driving licence Any other duties as may reasonably be requested from time to time. To report any defect in vehicles and plant and monitor safety performance To use any designated Personal Protective Equipment at all times as directed and to maintain it in accordance with the instructions provided. Essential Skills: HGV class 2 licence with at least a years driving experience ideally on a road sweeper Driver CPC card Polite and customer focused, with a 'can do' attitude Fully conversant with the safe operation (and where appropriate, the maintenance requirements) of the plant used in the role Aware of the appropriate safety procedures and attentive to risk at all times Ability to check machinery A team player who looks out for the members of the team as well as themselves CSCS road sweeper and gullysucker competence Benefits: The successful candidate will be paid for all hours approved by the customer which provides for the ability to earn a much higher rate of pay. Additionally, overtime and bonus payments are also applicable. We also offer the following benefits Company pension Cycle to work scheme Accident and life cover, fully funded by the business On-site parking Electric Care Scheme
May 18, 2024
Full time
Road Sweeper Driver Quattro Plant Limited are looking for a Road Sweeper Driver to join the team in our Rochester Depot. The main purpose of the role is to carry out cleansing operations work as directed, using plant and equipment for which you hold an appropriate licence, in a safe and responsible manner and in compliance with the Company s and the Client s safety procedures. Road Sweeper Driver Key Responsibilities: To carry out cleansing operations duties as assigned by your Line Manager To carry out jet washing of public pathways as directed To carry out dust suppression works as and when required To carry out gullysucking duties as directed. To provide details of 'engine hours worked information' for each item of plant To undertake maintenance of hire fleet vehicles as qualified and directed To maintain the cab of any vehicle used in a clean and tidy condition Act as an ambassador for the Company at all times, being courteous to Clients and other road users To notify the Company of any incidents that may impact on the status of your driving licence Any other duties as may reasonably be requested from time to time. To report any defect in vehicles and plant and monitor safety performance To use any designated Personal Protective Equipment at all times as directed and to maintain it in accordance with the instructions provided. Essential Skills: HGV class 2 licence with at least a years driving experience ideally on a road sweeper Driver CPC card Polite and customer focused, with a 'can do' attitude Fully conversant with the safe operation (and where appropriate, the maintenance requirements) of the plant used in the role Aware of the appropriate safety procedures and attentive to risk at all times Ability to check machinery A team player who looks out for the members of the team as well as themselves CSCS road sweeper and gullysucker competence Benefits: The successful candidate will be paid for all hours approved by the customer which provides for the ability to earn a much higher rate of pay. Additionally, overtime and bonus payments are also applicable. We also offer the following benefits Company pension Cycle to work scheme Accident and life cover, fully funded by the business On-site parking Electric Care Scheme
Bracken Recruitment are currently recruiting an experienced Civils Site Manager for one of our clients who are working on a Civils/RC project in the Luton area. This would suit someone from a strong Civil Engineering background with strong previous background on RC Works . The role will include day to day site management duties on site where you will have a site team reporting directly to you. The role will involve the management of site activity, programming work and resources, health, safety and environmental planning and monitoring, client and sub-contractor liaison and reporting on project progress to the project teams. You will also have to liaise with the Client and attend regular meetings regarding progress and issues etc. The successful candidate will be the main site contact and reporting into the Operations Director. You will also ensure that the project teams carry out the works to a high-quality standard in a safe manner and to agreed timescales whilst maintaining profitability and ensuring that all incidents/accidents and near misses are reported correctly. Knowledge & Experience: Strong knowledge of Civil engineering Experience of Project Delivery Degree Qualified Proficient using Microsoft Office Word, Outlook and Excel Knowledge of method statements and risk assessments Valid CSCS Card Knowledge of Health & Safety Procedures, Management Systems and Quality Assurance Procedures. This is a fantastic opportunity for any ambitious Project Manager looking to progress their career. Competitive salary and package on offer and a chance to work on interesting and diverse projects. If you would like to discuss this opportunity in further detail, please contact Steve Lee on (phone number removed) or (url removed)
May 18, 2024
Full time
Bracken Recruitment are currently recruiting an experienced Civils Site Manager for one of our clients who are working on a Civils/RC project in the Luton area. This would suit someone from a strong Civil Engineering background with strong previous background on RC Works . The role will include day to day site management duties on site where you will have a site team reporting directly to you. The role will involve the management of site activity, programming work and resources, health, safety and environmental planning and monitoring, client and sub-contractor liaison and reporting on project progress to the project teams. You will also have to liaise with the Client and attend regular meetings regarding progress and issues etc. The successful candidate will be the main site contact and reporting into the Operations Director. You will also ensure that the project teams carry out the works to a high-quality standard in a safe manner and to agreed timescales whilst maintaining profitability and ensuring that all incidents/accidents and near misses are reported correctly. Knowledge & Experience: Strong knowledge of Civil engineering Experience of Project Delivery Degree Qualified Proficient using Microsoft Office Word, Outlook and Excel Knowledge of method statements and risk assessments Valid CSCS Card Knowledge of Health & Safety Procedures, Management Systems and Quality Assurance Procedures. This is a fantastic opportunity for any ambitious Project Manager looking to progress their career. Competitive salary and package on offer and a chance to work on interesting and diverse projects. If you would like to discuss this opportunity in further detail, please contact Steve Lee on (phone number removed) or (url removed)
People Business Partner Welcome Break Head Office Milton Keynes, MK16 9EZ Salary - £50,000 per annum (depending on experience) Full time role. We're looking for a People Business Partner to join us and help deliver the people strategy and objectives at our head office through supporting, coaching and challenging our team managers. This role is critical to our head office function within the business, and will help manage our office environment, including the leadership of reception, visitors and office standards. What will your role look like? You will be responsible for: Employee Relations First line support in ER cases, incidents, occupational health and counselling services Monitor and improve absence (including long term sickness) as well as reducing labour turnover Supporting with grievances and disciplinaries, ACAS and employment tribunal cases Training and development Coordination, delivery and evaluation of head office training courses and employee development programmes Resourcing and Succession Work with the Resourcing Business Partner for authorisation and planning of recruitment Support the Head of Talent and Development in succession planning Completing exit interviews Reporting & Insights Culture and Engagement Office Management Organise and lead the head office forumManaging head office budget and supplies Ensure reception cover with the office EA team About you Ideally we are looking for someone who has: Level 5 CIPD qualified with the motivation to work towards level 7 Operational experience as an HR generalist, with knowledge of employment law Experience implementing people projects, change programmes, performance improvement plans and people policies Experience in training delivery and workshop functions Previous experience working within a hospitality and/or retail environment would be beneficial We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution.Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmesCycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikesFree onsite parking at all Welcome Break sites About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
May 18, 2024
Full time
People Business Partner Welcome Break Head Office Milton Keynes, MK16 9EZ Salary - £50,000 per annum (depending on experience) Full time role. We're looking for a People Business Partner to join us and help deliver the people strategy and objectives at our head office through supporting, coaching and challenging our team managers. This role is critical to our head office function within the business, and will help manage our office environment, including the leadership of reception, visitors and office standards. What will your role look like? You will be responsible for: Employee Relations First line support in ER cases, incidents, occupational health and counselling services Monitor and improve absence (including long term sickness) as well as reducing labour turnover Supporting with grievances and disciplinaries, ACAS and employment tribunal cases Training and development Coordination, delivery and evaluation of head office training courses and employee development programmes Resourcing and Succession Work with the Resourcing Business Partner for authorisation and planning of recruitment Support the Head of Talent and Development in succession planning Completing exit interviews Reporting & Insights Culture and Engagement Office Management Organise and lead the head office forumManaging head office budget and supplies Ensure reception cover with the office EA team About you Ideally we are looking for someone who has: Level 5 CIPD qualified with the motivation to work towards level 7 Operational experience as an HR generalist, with knowledge of employment law Experience implementing people projects, change programmes, performance improvement plans and people policies Experience in training delivery and workshop functions Previous experience working within a hospitality and/or retail environment would be beneficial We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution.Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmesCycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikesFree onsite parking at all Welcome Break sites About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
The Company Assured Safety Recruitment is seeking a Health and Safety Advisor to join our leading events organiser in West London. As a Health and Safety Advisor, you will be responsible for providing advice, guidance and support to the organisation to ensure compliance with relevant health and safety legislation. The ideal candidate should have exposure to working as a Health and Safety advisor or steward within the private or public sector and ideally some event experience whether that concerts/expo/sporting events etc . Responsibilities: • Conduct risk assessments and ensure that all health and safety policies, procedures and guidelines are in place and up-to-date. • Monitor and review health and safety policies, procedures and guidelines to ensure they are in line with current legislation. • Assist in the investigation of accidents and incidents and provide advice for corrective action. • Promote a positive health and safety culture throughout the organisation. • Provide training to staff and other stakeholders on health and safety related matters. • Liaise with external bodies such as the Health and Safety Executive to ensure compliance with all current legislation. • Develop and implement health and safety plans and procedures. • Monitor the performance of health and safety systems and recommend changes where necessary. Requirements: • Knowledge of health and safety legislation. • Excellent communication and interpersonal skills. • Good problem-solving skills. • Ability to work both independently and as part of a team. If you are interested in this position and meet the requirements, please submit your details for our consideration. We look forward to receiving your application. Assured Safety Recruitment are a specialist Health and Safety recruitment company operating across the UK. We recruit all roles in the Health and Safety industry including Health and Safety Advisor, Health and Safety Manager, Health and Safety Director, and HSE, HSEQ, SHEQ, QHSE, EHS positions.
May 18, 2024
Full time
The Company Assured Safety Recruitment is seeking a Health and Safety Advisor to join our leading events organiser in West London. As a Health and Safety Advisor, you will be responsible for providing advice, guidance and support to the organisation to ensure compliance with relevant health and safety legislation. The ideal candidate should have exposure to working as a Health and Safety advisor or steward within the private or public sector and ideally some event experience whether that concerts/expo/sporting events etc . Responsibilities: • Conduct risk assessments and ensure that all health and safety policies, procedures and guidelines are in place and up-to-date. • Monitor and review health and safety policies, procedures and guidelines to ensure they are in line with current legislation. • Assist in the investigation of accidents and incidents and provide advice for corrective action. • Promote a positive health and safety culture throughout the organisation. • Provide training to staff and other stakeholders on health and safety related matters. • Liaise with external bodies such as the Health and Safety Executive to ensure compliance with all current legislation. • Develop and implement health and safety plans and procedures. • Monitor the performance of health and safety systems and recommend changes where necessary. Requirements: • Knowledge of health and safety legislation. • Excellent communication and interpersonal skills. • Good problem-solving skills. • Ability to work both independently and as part of a team. If you are interested in this position and meet the requirements, please submit your details for our consideration. We look forward to receiving your application. Assured Safety Recruitment are a specialist Health and Safety recruitment company operating across the UK. We recruit all roles in the Health and Safety industry including Health and Safety Advisor, Health and Safety Manager, Health and Safety Director, and HSE, HSEQ, SHEQ, QHSE, EHS positions.
A growing and highly innovative B2B solutions provider are looking for a Senior Product Manager to join their Product Team. The primary focus of this role will be on their Platform where you will need to coordinate incident management between operational staff, ITOS & 3rd party suppliers,assist in defining requirements for future operational platform and manage and own configuration of 3rd party consoles. Responsibilities include: Supporting Casino and Poker Operations in troubleshooting system incidents in order to minimize down time and service interruption. Providing expertise & knowledge of Systems & Tools to whoever requires it. Monitoring system health and performance using Grafana-type dashboards. Manage and maintain system configurations with Ops and Commercial colleagues. Manage User access and permissions. Documenting usage, best practice and troubleshooting. Key Requirements: Extensive Product experience in iGaming. Strong planning and organization skills including ability to track and manage changes. Ability to work on multiple projects at a time. Ability to develop and successfully manage multiple relationships with multiple seniorstakeholders. If you are keen to learn more, apply here or send your CV to
May 18, 2024
Full time
A growing and highly innovative B2B solutions provider are looking for a Senior Product Manager to join their Product Team. The primary focus of this role will be on their Platform where you will need to coordinate incident management between operational staff, ITOS & 3rd party suppliers,assist in defining requirements for future operational platform and manage and own configuration of 3rd party consoles. Responsibilities include: Supporting Casino and Poker Operations in troubleshooting system incidents in order to minimize down time and service interruption. Providing expertise & knowledge of Systems & Tools to whoever requires it. Monitoring system health and performance using Grafana-type dashboards. Manage and maintain system configurations with Ops and Commercial colleagues. Manage User access and permissions. Documenting usage, best practice and troubleshooting. Key Requirements: Extensive Product experience in iGaming. Strong planning and organization skills including ability to track and manage changes. Ability to work on multiple projects at a time. Ability to develop and successfully manage multiple relationships with multiple seniorstakeholders. If you are keen to learn more, apply here or send your CV to
Hamberley Care Management Limited
Glasgow, Lanarkshire
Job Description Be all you can be with Hamberley The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home. The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance. We offer our colleagues: Generous, above-market rate pay. Contracted hours - 20 Hours per week Shifts work Workplace pension Comprehensive and further development opportunities Refer a Friend Bonus - up to £750 per referral T&Cs Apply Could you be part of our team? The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control. Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Source appropriate contractors and suppliers to service the needs of the care home Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Basic plumbing and electrical maintenance Clearing and Cleaning general areas Assembling furniture • Painting and decorating. The ideal applicant will have/be: Able to demonstrate Health and Safety awareness through discussion Experience of maintenance role To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently Join us at Glasgow's most stunning care home Newton House is a luxurious care home in Newton Mearns, Glasgow, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. We offer our colleagues: Competitive starting salary Workplace pension Comprehensive and further learning opportunities Opportunities for Career progression Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
May 18, 2024
Full time
Job Description Be all you can be with Hamberley The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home. The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance. We offer our colleagues: Generous, above-market rate pay. Contracted hours - 20 Hours per week Shifts work Workplace pension Comprehensive and further development opportunities Refer a Friend Bonus - up to £750 per referral T&Cs Apply Could you be part of our team? The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control. Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Source appropriate contractors and suppliers to service the needs of the care home Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Basic plumbing and electrical maintenance Clearing and Cleaning general areas Assembling furniture • Painting and decorating. The ideal applicant will have/be: Able to demonstrate Health and Safety awareness through discussion Experience of maintenance role To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently Join us at Glasgow's most stunning care home Newton House is a luxurious care home in Newton Mearns, Glasgow, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. We offer our colleagues: Competitive starting salary Workplace pension Comprehensive and further learning opportunities Opportunities for Career progression Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Hamberley Care Management Limited
Nottingham, Nottinghamshire
Job Description Be all you can be with Hamberley The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home. The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance. We offer our colleagues: Generous, above-market rate pay. Contracted hours - 20 hours per week Shifts work Workplace pension Comprehensive and further development opportunities Refer a Friend Bonus - up to £750 per referral T&Cs Apply Could you be part of our team? The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control. Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Source appropriate contractors and suppliers to service the needs of the care home Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Basic plumbing and electrical maintenance Clearing and Cleaning general areas Assembling furniture • Painting and decorating. The ideal applicant will have/be: Able to demonstrate Health and Safety awareness through discussion Experience of maintenance role To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently Join us at Nottingham's most stunning care home Edwalton Manor is a luxurious care home in Edwalton, Nottingham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. We offer our colleagues: Competitive starting salary Workplace pension Comprehensive and further learning opportunities Opportunities for Career progression Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
May 18, 2024
Full time
Job Description Be all you can be with Hamberley The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home. The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance. We offer our colleagues: Generous, above-market rate pay. Contracted hours - 20 hours per week Shifts work Workplace pension Comprehensive and further development opportunities Refer a Friend Bonus - up to £750 per referral T&Cs Apply Could you be part of our team? The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control. Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Source appropriate contractors and suppliers to service the needs of the care home Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Basic plumbing and electrical maintenance Clearing and Cleaning general areas Assembling furniture • Painting and decorating. The ideal applicant will have/be: Able to demonstrate Health and Safety awareness through discussion Experience of maintenance role To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently Join us at Nottingham's most stunning care home Edwalton Manor is a luxurious care home in Edwalton, Nottingham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. We offer our colleagues: Competitive starting salary Workplace pension Comprehensive and further learning opportunities Opportunities for Career progression Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
Hamberley Care Management Limited
Dunstable, Bedfordshire
Job Description Be all you can be with Hamberley The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home. The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance. We offer our colleagues: Generous, above-market rate pay. Contracted hours - 40 Hours per week Shifts work Workplace pension Comprehensive and further development opportunities Refer a Friend Bonus - up to £750 per referral T&Cs Apply Could you be part of our team? The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control. Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Source appropriate contractors and suppliers to service the needs of the care home Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Basic plumbing and electrical maintenance Clearing and Cleaning general areas Assembling furniture • Painting and decorating. The ideal applicant will have/be: Able to demonstrate Health and Safety awareness through discussion Experience of maintenance role To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently Join us at Dunstable's most stunning care home Caddington Grove is a luxurious care home in Dunstable, Bedfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. We offer our colleagues: Competitive starting salary Workplace pension Comprehensive and further learning opportunities Opportunities for Career progression Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it! MOCGR
May 18, 2024
Full time
Job Description Be all you can be with Hamberley The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home. The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance. We offer our colleagues: Generous, above-market rate pay. Contracted hours - 40 Hours per week Shifts work Workplace pension Comprehensive and further development opportunities Refer a Friend Bonus - up to £750 per referral T&Cs Apply Could you be part of our team? The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control. Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Source appropriate contractors and suppliers to service the needs of the care home Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Basic plumbing and electrical maintenance Clearing and Cleaning general areas Assembling furniture • Painting and decorating. The ideal applicant will have/be: Able to demonstrate Health and Safety awareness through discussion Experience of maintenance role To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently Join us at Dunstable's most stunning care home Caddington Grove is a luxurious care home in Dunstable, Bedfordshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. We offer our colleagues: Competitive starting salary Workplace pension Comprehensive and further learning opportunities Opportunities for Career progression Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it! MOCGR
Avanti Fostering, rated Good by Ofsted are recruiting for a Supervising Social Worker who must be a qualified Social Worker with Social Work England and must have experience of working in the fostering sector, with a minimum of 2 years post qualification experience. (Must be UK based). In role of the Supervising Social Worker, you will support Avanti Fostering in ensuring that the service is run in line with government legislation, regulations, and standards, together with the expectations of Inspecting Body. But to also promote Avanti Fostering's vision and values, whilst developing and providing a comprehensive and flexible social work quality service to carers, and young people within the service. This role is flexible, working from home and office. (Hybrid working) Requirements: To support with the recruitment, assessment, and monitoring of the suitability and competence of foster carers ensuring they provide a safe, healthy, and positive learning environment for foster child. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in Avanti Fostering's policies and procedures. Support Foster carers where required, to complete the workbook within a specified timescale and sign relevant section. Provide and record regular supervision to allocated foster carers in line with the agency's standards and undertake such additional support visits/telephone contact with foster carers as required. Identify learning and development needs of foster carers and ensure all training as required by Avanti Fostering is completed. Complete Form F Assessments Undertake initial visits and carer assessments as part of your caseload as required by Avanti Fostering, see and speak to children young people in placement Attend meetings to support foster carers. Support foster carers in achieving and working within children's care plans including moving on into independence. Assist in the delivery of training for foster carers including 'Skills to Foster.' Ensure that foster carers are aware of wider support systems available such as the Fostering Network. Out of Hours duty system on a rota basis. Ensure each child has an accurate and up to date care plan on file and that carers have a copy available for reference. Work in partnership with the relevant authority to ensure that the child and young person's needs as identified in the care plan and placement agreement are met. Ensure each child has a placement agreement on file and that carers have a copy available for reference if appropriate. Ensure that comprehensive case recordings are completed and maintained within Avanti Fostering timeframes. Demonstrate a sound knowledge of safeguarding procedures and attend safeguarding training as offered by the organisation. Work closely with the Avanti Fostering team and Local Authorities to ensure that each child or young person placed is carefully matched with a Foster Carer capable of meeting their needs. Complete paperwork and procedures in relation to significant incidents and notifiable events within company timescales. Record appropriately in a timely and clear manner, on the Avanti Fostering system. Ensure the necessary risk assessments are completed in line with the Avanti Fostering's policies and procedures. Attend social and consultation activities relating to the support of the foster children, and foster carers. Working in collaboration, with the Avanti Fostering Manager and colleagues, ensure that learning and professional development needs are met, whilst meeting all the Ofsted requirements. Ensure that all foster carers and adult household members have an up-to-date medical/health & safety home check. Undertake regular visits to foster children and young people placed in the care of Avanti Fostering. You will also need to have a strong understanding of the fostering service from a regulatory, commercial, operational, and practice-based perspective. Initiates and carries out local recruitment activities, analysing the effectiveness of methods used, in conjunction with the Placement Officer. To report on safeguarding issues in placements as well as notify the manager of any concerns regarding the care of foster children in placement. To plan in advance and prepare all paper work for annual foster carer reviews by carrying out all the necessary checks of the foster home in advance of a review.
May 18, 2024
Full time
Avanti Fostering, rated Good by Ofsted are recruiting for a Supervising Social Worker who must be a qualified Social Worker with Social Work England and must have experience of working in the fostering sector, with a minimum of 2 years post qualification experience. (Must be UK based). In role of the Supervising Social Worker, you will support Avanti Fostering in ensuring that the service is run in line with government legislation, regulations, and standards, together with the expectations of Inspecting Body. But to also promote Avanti Fostering's vision and values, whilst developing and providing a comprehensive and flexible social work quality service to carers, and young people within the service. This role is flexible, working from home and office. (Hybrid working) Requirements: To support with the recruitment, assessment, and monitoring of the suitability and competence of foster carers ensuring they provide a safe, healthy, and positive learning environment for foster child. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in Avanti Fostering's policies and procedures. Support Foster carers where required, to complete the workbook within a specified timescale and sign relevant section. Provide and record regular supervision to allocated foster carers in line with the agency's standards and undertake such additional support visits/telephone contact with foster carers as required. Identify learning and development needs of foster carers and ensure all training as required by Avanti Fostering is completed. Complete Form F Assessments Undertake initial visits and carer assessments as part of your caseload as required by Avanti Fostering, see and speak to children young people in placement Attend meetings to support foster carers. Support foster carers in achieving and working within children's care plans including moving on into independence. Assist in the delivery of training for foster carers including 'Skills to Foster.' Ensure that foster carers are aware of wider support systems available such as the Fostering Network. Out of Hours duty system on a rota basis. Ensure each child has an accurate and up to date care plan on file and that carers have a copy available for reference. Work in partnership with the relevant authority to ensure that the child and young person's needs as identified in the care plan and placement agreement are met. Ensure each child has a placement agreement on file and that carers have a copy available for reference if appropriate. Ensure that comprehensive case recordings are completed and maintained within Avanti Fostering timeframes. Demonstrate a sound knowledge of safeguarding procedures and attend safeguarding training as offered by the organisation. Work closely with the Avanti Fostering team and Local Authorities to ensure that each child or young person placed is carefully matched with a Foster Carer capable of meeting their needs. Complete paperwork and procedures in relation to significant incidents and notifiable events within company timescales. Record appropriately in a timely and clear manner, on the Avanti Fostering system. Ensure the necessary risk assessments are completed in line with the Avanti Fostering's policies and procedures. Attend social and consultation activities relating to the support of the foster children, and foster carers. Working in collaboration, with the Avanti Fostering Manager and colleagues, ensure that learning and professional development needs are met, whilst meeting all the Ofsted requirements. Ensure that all foster carers and adult household members have an up-to-date medical/health & safety home check. Undertake regular visits to foster children and young people placed in the care of Avanti Fostering. You will also need to have a strong understanding of the fostering service from a regulatory, commercial, operational, and practice-based perspective. Initiates and carries out local recruitment activities, analysing the effectiveness of methods used, in conjunction with the Placement Officer. To report on safeguarding issues in placements as well as notify the manager of any concerns regarding the care of foster children in placement. To plan in advance and prepare all paper work for annual foster carer reviews by carrying out all the necessary checks of the foster home in advance of a review.
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client s customers within a service desk environment mainly managed by remote access. A good technical knowledge is essential to provide an escalation point where required and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring other members of the team. Skills Minimum 2 years experience in a 1st or 2nd Line role within a service desk environment. Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus. Microsoft 365 and related technologies Exchange Online Conditional Access/MFA Firewalls (NAT/PAT/ACLs) PC hardware/software trouble-shooting skills. Excellent communication and interpersonal skills; professional telephone demeanour. Strong customer service skills and attention to detail. MS-100 or AZ-104 certifications would be preferred but not essential. Patience and ability to work under pressure with good organisational skills. The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences. Committed to achieve our client s vision.
May 18, 2024
Full time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client s customers within a service desk environment mainly managed by remote access. A good technical knowledge is essential to provide an escalation point where required and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring other members of the team. Skills Minimum 2 years experience in a 1st or 2nd Line role within a service desk environment. Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus. Microsoft 365 and related technologies Exchange Online Conditional Access/MFA Firewalls (NAT/PAT/ACLs) PC hardware/software trouble-shooting skills. Excellent communication and interpersonal skills; professional telephone demeanour. Strong customer service skills and attention to detail. MS-100 or AZ-104 certifications would be preferred but not essential. Patience and ability to work under pressure with good organisational skills. The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences. Committed to achieve our client s vision.
Come and join us as a Driver and Warehouse Assistant on a flexible hours basis to help us grow, deliver sales and exceed customer expectations. You will be contracted to 16 hours a week, but you will be flexible to work a weekly pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needsThe role: As a Driver and Warehouse Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Please note, this role requires you to have the appropriate driving licence with previous experience as a driverYou will be contracted to 16 a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when!Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicleReport any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveriesSupporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesalesEnsuring the housekeeping standards are maintained both on the trade counter and warehousingYou: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours and able to work up to 37.5 hours a week. You'll thrive on providing the best customer service and being a huge support to your branch colleagues and we're sure you'll have fun along the way!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career! With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British GasWe're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 18, 2024
Full time
Come and join us as a Driver and Warehouse Assistant on a flexible hours basis to help us grow, deliver sales and exceed customer expectations. You will be contracted to 16 hours a week, but you will be flexible to work a weekly pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needsThe role: As a Driver and Warehouse Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Please note, this role requires you to have the appropriate driving licence with previous experience as a driverYou will be contracted to 16 a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when!Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicleReport any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveriesSupporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesalesEnsuring the housekeeping standards are maintained both on the trade counter and warehousingYou: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours and able to work up to 37.5 hours a week. You'll thrive on providing the best customer service and being a huge support to your branch colleagues and we're sure you'll have fun along the way!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career! With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British GasWe're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Data Visualisation Engineer Location: UK Salary: £41,000 per annum We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing The Data Visualisation Engineer (DVE) is responsible for designing, developing, and maintaining data visualisation systems and dashboards. Using a variety of tools and technologies to create interactive and visually appealing representations of data that enable users to quickly and easily understand complex data sets. Services are designed to deliver a range of interventions, programmes, workshops, advice and guidance for our clients. As a member of the Data & Performance Team, the DVE will provide support to all Forward services to ensure large datasets are accessible and reported in a timely manner to all key stakeholders. By working closely with the Data Control Managers and other stakeholders, the DVE contributes to enhancing the efficiency and effectiveness of our services, enabling data informed decision-making and driving positive outcomes for our organisation and its clients. What we are looking for Develop a deep understanding of Forward Trust s data assets and how they can be used to support our services activities across the organisation. Lead on data engineering projects ranging from small to large either individually or as part of a project team. Design and implement scalable and reliable data pipelines and platforms using various technology solutions. Extract, transform, and load (ETL) data from various sources and formats. Build and maintain ETL pipelines Ensure data quality, integrity, and security by applying data governance and validation rules. Optimise data performance and efficiency by tuning, partitioning, indexing, and caching data. Develop and maintain data models, schemas, and metadata. Create and update data documentation and specifications. Collaborate with DCMs, Operational Managers and other stakeholders to understand data requirements and deliver data solutions. Support and troubleshoot data issues and incidents. Research and evaluate new data technologies and trends. Builds strong relationships with and makes full use of the support offered by line management and head office functions. What we offer Training opportunities and career development Flexible working Season Ticket Loan Scheme Cycle to work scheme 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Person specification Below is a list of the qualities that we are looking for in applicants to this post. Please address each of these points in your application. Essential Knowledge, Skills and Experience A minimum of 3 years in Data Engineering with a proven track record or equivalent experience. Analytical and problem-solving mindset. Work well independently or in a team, with a commitment to detail and quality and the ability to share knowledge and support end-users. Proficient in SQL, Python, Java, or C# programming languages. Comfortable working with cloud services. Proficient with data visualisation tools, such as Tableau or Power BI Experienced in data warehousing and lake technologies, with the ability to model data effectively. Hands-on experience in designing, planning, maintaining and documenting reliable and scalable data infrastructure and data products in complex environments. Skilled in data integration, ETL processes, and ensuring data quality. Capable of turning data into insights using visualisation and reporting tools. Able to effectively document business use-cases, data sources, and analytical requirements. Excellent written and verbal communication skills, with the ability to deal with people of all levels and to work on own initiative in preparing correspondence. Qualifications BS degree in computer science or related field or relevant experience. Desirable Knowledge, Skills and Experience Experience in using Nebula, R&M, SystmOne, Data Entry Tool (DET), DAMs and C-Nomis, Illy Carepath, Theseus or equivalent systems. Previous experience of working with NDTMS, public health data, healthcare records, secure estate data. Previous experience of increasing organisational data literacy. To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.
May 18, 2024
Full time
Data Visualisation Engineer Location: UK Salary: £41,000 per annum We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing The Data Visualisation Engineer (DVE) is responsible for designing, developing, and maintaining data visualisation systems and dashboards. Using a variety of tools and technologies to create interactive and visually appealing representations of data that enable users to quickly and easily understand complex data sets. Services are designed to deliver a range of interventions, programmes, workshops, advice and guidance for our clients. As a member of the Data & Performance Team, the DVE will provide support to all Forward services to ensure large datasets are accessible and reported in a timely manner to all key stakeholders. By working closely with the Data Control Managers and other stakeholders, the DVE contributes to enhancing the efficiency and effectiveness of our services, enabling data informed decision-making and driving positive outcomes for our organisation and its clients. What we are looking for Develop a deep understanding of Forward Trust s data assets and how they can be used to support our services activities across the organisation. Lead on data engineering projects ranging from small to large either individually or as part of a project team. Design and implement scalable and reliable data pipelines and platforms using various technology solutions. Extract, transform, and load (ETL) data from various sources and formats. Build and maintain ETL pipelines Ensure data quality, integrity, and security by applying data governance and validation rules. Optimise data performance and efficiency by tuning, partitioning, indexing, and caching data. Develop and maintain data models, schemas, and metadata. Create and update data documentation and specifications. Collaborate with DCMs, Operational Managers and other stakeholders to understand data requirements and deliver data solutions. Support and troubleshoot data issues and incidents. Research and evaluate new data technologies and trends. Builds strong relationships with and makes full use of the support offered by line management and head office functions. What we offer Training opportunities and career development Flexible working Season Ticket Loan Scheme Cycle to work scheme 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Person specification Below is a list of the qualities that we are looking for in applicants to this post. Please address each of these points in your application. Essential Knowledge, Skills and Experience A minimum of 3 years in Data Engineering with a proven track record or equivalent experience. Analytical and problem-solving mindset. Work well independently or in a team, with a commitment to detail and quality and the ability to share knowledge and support end-users. Proficient in SQL, Python, Java, or C# programming languages. Comfortable working with cloud services. Proficient with data visualisation tools, such as Tableau or Power BI Experienced in data warehousing and lake technologies, with the ability to model data effectively. Hands-on experience in designing, planning, maintaining and documenting reliable and scalable data infrastructure and data products in complex environments. Skilled in data integration, ETL processes, and ensuring data quality. Capable of turning data into insights using visualisation and reporting tools. Able to effectively document business use-cases, data sources, and analytical requirements. Excellent written and verbal communication skills, with the ability to deal with people of all levels and to work on own initiative in preparing correspondence. Qualifications BS degree in computer science or related field or relevant experience. Desirable Knowledge, Skills and Experience Experience in using Nebula, R&M, SystmOne, Data Entry Tool (DET), DAMs and C-Nomis, Illy Carepath, Theseus or equivalent systems. Previous experience of working with NDTMS, public health data, healthcare records, secure estate data. Previous experience of increasing organisational data literacy. To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.
Job Title: Warehouse Shift Manager (Days) Location: Bradford Salary: 32,000 - 35,000 Job Type: Full-time Shift Pattern: 4 on 4 off (Day Shifts) About Us: Nter Talent our supporting our client who a leading logistics and supply chain organization committed to delivering excellence. they pride ourselves on our efficient operations and their dedicated team. We are now seeking a dynamic and experienced Warehouse Shift Manager to join their team and oversee our day shift operations on a 4 on 4 off shift pattern, 6am - 6pm. Position Overview: As a Warehouse Shift Manager, you will be responsible for managing and coordinating all warehouse activities during your shift. You will ensure the smooth running of operations, maintain high standards of productivity and safety, and lead a team of warehouse associates to achieve operational goals. Key Responsibilities: Shift Management: Oversee the day-to-day operations of the warehouse during your shift, ensuring that all processes run smoothly and efficiently. Team Leadership: Lead, motivate, and manage a team of warehouse associates. Provide training, support, and development opportunities to ensure high performance. Inventory Control: Ensure accurate inventory management and control. Conduct regular stock checks and audits to maintain inventory accuracy. Health & Safety: Promote and maintain a safe working environment. Ensure compliance with all health and safety regulations and company policies. Operational Efficiency: Monitor and enhance the efficiency of warehouse operations. Implement process improvements to increase productivity and reduce costs. Quality Assurance: Ensure that all products are handled, stored, and dispatched in accordance with quality standards. Address any issues or discrepancies promptly. Reporting: Maintain accurate records and reports on warehouse activities, performance, and any incidents. Provide regular updates to senior management. Qualifications: Proven experience in a warehouse management or supervisory role, preferably in a fast-paced environment. Strong leadership and team management skills with the ability to motivate and develop staff. Excellent organizational and time management skills. Good understanding of warehouse management systems (WMS) and inventory control procedures. Strong communication skills, both verbal and written. Ability to work effectively under pressure and meet deadlines. Flexibility to work a 4 on 4 off shift pattern. Benefits: Competitive salary and benefits package. Opportunities for career progression within a growing company. Comprehensive training and development programs. A supportive and dynamic working environment. How to Apply: If you are a proactive and results-oriented individual with a passion for warehouse management, we would love to hear from you.
May 18, 2024
Full time
Job Title: Warehouse Shift Manager (Days) Location: Bradford Salary: 32,000 - 35,000 Job Type: Full-time Shift Pattern: 4 on 4 off (Day Shifts) About Us: Nter Talent our supporting our client who a leading logistics and supply chain organization committed to delivering excellence. they pride ourselves on our efficient operations and their dedicated team. We are now seeking a dynamic and experienced Warehouse Shift Manager to join their team and oversee our day shift operations on a 4 on 4 off shift pattern, 6am - 6pm. Position Overview: As a Warehouse Shift Manager, you will be responsible for managing and coordinating all warehouse activities during your shift. You will ensure the smooth running of operations, maintain high standards of productivity and safety, and lead a team of warehouse associates to achieve operational goals. Key Responsibilities: Shift Management: Oversee the day-to-day operations of the warehouse during your shift, ensuring that all processes run smoothly and efficiently. Team Leadership: Lead, motivate, and manage a team of warehouse associates. Provide training, support, and development opportunities to ensure high performance. Inventory Control: Ensure accurate inventory management and control. Conduct regular stock checks and audits to maintain inventory accuracy. Health & Safety: Promote and maintain a safe working environment. Ensure compliance with all health and safety regulations and company policies. Operational Efficiency: Monitor and enhance the efficiency of warehouse operations. Implement process improvements to increase productivity and reduce costs. Quality Assurance: Ensure that all products are handled, stored, and dispatched in accordance with quality standards. Address any issues or discrepancies promptly. Reporting: Maintain accurate records and reports on warehouse activities, performance, and any incidents. Provide regular updates to senior management. Qualifications: Proven experience in a warehouse management or supervisory role, preferably in a fast-paced environment. Strong leadership and team management skills with the ability to motivate and develop staff. Excellent organizational and time management skills. Good understanding of warehouse management systems (WMS) and inventory control procedures. Strong communication skills, both verbal and written. Ability to work effectively under pressure and meet deadlines. Flexibility to work a 4 on 4 off shift pattern. Benefits: Competitive salary and benefits package. Opportunities for career progression within a growing company. Comprehensive training and development programs. A supportive and dynamic working environment. How to Apply: If you are a proactive and results-oriented individual with a passion for warehouse management, we would love to hear from you.
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 18, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
Retail-FCL We specialise in retail banking and particularly optimisation of ATM networks and their associated systems. Our mission is to apply our extensive knowledge combined with latest technology such as Robotic Process Automation, AI and Machine Learning to deliver benefit to our customers. We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash. Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects. We have been established since 2012 and are PCI compliant and also a Carbon Neutral business. We are also proud to have been awarded the Queen's Award for Enterprise: International trade in 2022. The IT function is responsible for all network, telephony, application, and cloud infrastructure, as well as security, incident management and IT policy. The IT function directly enables the smooth running of the business, ensuring all staff have access to the tools and services required to do their job, whilst remaining secure and compliant. The opportunity now exists to join a young and dynamic company as IT Manager to grow our global business in an industry changing at rapid speed with huge opportunities. Key Accountabilities Office Infrastructure: the office is securely connected, and all staff have access to the networks and hardware needed to perform their role (e.g. network and security, devices, printers, conference facilities). Application Management: all staff have access to the applications needed to perform their role (e.g. Micos, KTC, Fresh Desk, desktop software and security). Telephony Management: the telephony platform operates as designed, monitored, secure and configurable to suit the current demands of the business. Cloud Management (Azure): all cloud-based environments are monitored, secure, available, and accessible to those who need them. Costs are monitored and controlled. Supplier Management: all technical third parties and suppliers are closely managed during projects and BAU to provide the outcomes and support required, at the best price, with escalations in place when milestones and SLAs are missed. IT Helpdesk: for all colleagues to easily report IT requests and incidents and for IT to effectively manage requests and incidents to defined SLAs. IT Policies: the business has well-defined policies so that its position regarding IT is clear, with sufficient training and awareness in place so that everyone is aware of their obligations (Supervisor/Manager). IT Reporting: there is sufficient documentation and reporting in place providing evidence that the above objectives are being monitored and met, and where not met a back to green plan exists (Supervisor/Manager). Qualifications and Experience Previous working experience in IT, minimum 3 - 5 years. Recognised qualification in Technology, Computer Science or Management Information Systems (MIS) or demonstrable experience Proficient with Windows OS. Strong troubleshooting and critical thinking skills. Excellent customer focus. Excellent written and oral communication skills. Familiar with a range of software and hardware
May 18, 2024
Full time
Retail-FCL We specialise in retail banking and particularly optimisation of ATM networks and their associated systems. Our mission is to apply our extensive knowledge combined with latest technology such as Robotic Process Automation, AI and Machine Learning to deliver benefit to our customers. We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash. Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects. We have been established since 2012 and are PCI compliant and also a Carbon Neutral business. We are also proud to have been awarded the Queen's Award for Enterprise: International trade in 2022. The IT function is responsible for all network, telephony, application, and cloud infrastructure, as well as security, incident management and IT policy. The IT function directly enables the smooth running of the business, ensuring all staff have access to the tools and services required to do their job, whilst remaining secure and compliant. The opportunity now exists to join a young and dynamic company as IT Manager to grow our global business in an industry changing at rapid speed with huge opportunities. Key Accountabilities Office Infrastructure: the office is securely connected, and all staff have access to the networks and hardware needed to perform their role (e.g. network and security, devices, printers, conference facilities). Application Management: all staff have access to the applications needed to perform their role (e.g. Micos, KTC, Fresh Desk, desktop software and security). Telephony Management: the telephony platform operates as designed, monitored, secure and configurable to suit the current demands of the business. Cloud Management (Azure): all cloud-based environments are monitored, secure, available, and accessible to those who need them. Costs are monitored and controlled. Supplier Management: all technical third parties and suppliers are closely managed during projects and BAU to provide the outcomes and support required, at the best price, with escalations in place when milestones and SLAs are missed. IT Helpdesk: for all colleagues to easily report IT requests and incidents and for IT to effectively manage requests and incidents to defined SLAs. IT Policies: the business has well-defined policies so that its position regarding IT is clear, with sufficient training and awareness in place so that everyone is aware of their obligations (Supervisor/Manager). IT Reporting: there is sufficient documentation and reporting in place providing evidence that the above objectives are being monitored and met, and where not met a back to green plan exists (Supervisor/Manager). Qualifications and Experience Previous working experience in IT, minimum 3 - 5 years. Recognised qualification in Technology, Computer Science or Management Information Systems (MIS) or demonstrable experience Proficient with Windows OS. Strong troubleshooting and critical thinking skills. Excellent customer focus. Excellent written and oral communication skills. Familiar with a range of software and hardware
Sellick Partnership
Newcastle Upon Tyne, Tyne And Wear
IT Manager Newcastle Permanent £40,000 - £45,000 Sellick Partnership are currently assisting in the recruitment of an IT Manager for a public sector organisation based in North Shields. This is a permanent role. Responsibilities of the IT Manager include: Responsible for providing technical support and assistance to end-users within the organisation Be the subject matter expert in in delivering 2nd Line support for IT incidents Management of up to 8 members of staff Monitor and manage requests for assistance ensuring they are properly logged, assigned, and responded to in a timely manner Streamline process and shift demand left to the ServiceDesk to reduce response and resolution times and enhance customer satisfaction Attend meetings and contribute to the assessment of business and service requirements and the design of the technical architecture for IT services The ideal candidate will have: Extensive experience of maintaining information systems and security Experience of working in a technical environment Extensive experience of the process of integrating systems We encourage interested applicants to apply immediately to be considered for short listing. Alternatively, should you require further information or wish to discuss your suitability before applying please contact Ellie Turner in our Newcastle office for a confidential discussion. Do you know someone who is looking for a new job? Why not recommend them to Sellick Partnership and earn up to £1,000? For every friend or colleague you refer that is placed by us, we will give you £100 worth of vouchers. If you refer more than one candidate to us within a 12 month period we will increase your reward accordingly. T&Cs apply, please see our website for further details. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 18, 2024
Full time
IT Manager Newcastle Permanent £40,000 - £45,000 Sellick Partnership are currently assisting in the recruitment of an IT Manager for a public sector organisation based in North Shields. This is a permanent role. Responsibilities of the IT Manager include: Responsible for providing technical support and assistance to end-users within the organisation Be the subject matter expert in in delivering 2nd Line support for IT incidents Management of up to 8 members of staff Monitor and manage requests for assistance ensuring they are properly logged, assigned, and responded to in a timely manner Streamline process and shift demand left to the ServiceDesk to reduce response and resolution times and enhance customer satisfaction Attend meetings and contribute to the assessment of business and service requirements and the design of the technical architecture for IT services The ideal candidate will have: Extensive experience of maintaining information systems and security Experience of working in a technical environment Extensive experience of the process of integrating systems We encourage interested applicants to apply immediately to be considered for short listing. Alternatively, should you require further information or wish to discuss your suitability before applying please contact Ellie Turner in our Newcastle office for a confidential discussion. Do you know someone who is looking for a new job? Why not recommend them to Sellick Partnership and earn up to £1,000? For every friend or colleague you refer that is placed by us, we will give you £100 worth of vouchers. If you refer more than one candidate to us within a 12 month period we will increase your reward accordingly. T&Cs apply, please see our website for further details. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.