Housing Enforcement Officer - Northwest - 6 Months - Hybrid A client of mine who I am working closely with is currently out to look for a Housing Enforcement Officer to join their ever-growing team. Daily duties of the Housing Enforcement Officer consist of: Improving Housing Standards within the private sector properties Responding to service requests in regard to disrepair and poor housing conditio click apply for full job details
May 18, 2024
Contractor
Housing Enforcement Officer - Northwest - 6 Months - Hybrid A client of mine who I am working closely with is currently out to look for a Housing Enforcement Officer to join their ever-growing team. Daily duties of the Housing Enforcement Officer consist of: Improving Housing Standards within the private sector properties Responding to service requests in regard to disrepair and poor housing conditio click apply for full job details
SNG Formerly Sovereign Housing Association
Christchurch, Dorset
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
May 18, 2024
Full time
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
May 17, 2024
Full time
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Guinness Partnership
Nottingham, Nottinghamshire
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
May 17, 2024
Full time
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
May 17, 2024
Seasonal
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
We have an exciting opportunity for an Cleaning & Gardening Assistant to join our team on a permanent, full time basis, covering multiple area's in Surrey. The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, be a great business and be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. Our teams are enthusiastic, hardworking, and passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives. About the Role Reporting into the Estates Services Officer, you will be responsible for providing high quality cleaning and grounds/gardening services to several schemes on our estates in the Surrey area, on a permanent basis. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening skills. Key Responsibilities Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales. Represent Guinness on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts. Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement. Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use. Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates. Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site. Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers. Accurately record work, inspection outcomes and activity to capture costs during the delivery of services. What we're looking for: Essential Please note that a holding a full clean UK driving licence is essential for this role. Flexibility to travel between our schemes in Surrey Proven professional experience of delivering grounds maintenance across a variety of sites and garden types Experience and Knowledge of lawn, shrub and plant care Proven experience of achieving high levels of customer satisfaction Ability to carry out physical tasks within Health & Safety guidelines Ability to work effectively within a team Ability to use all equipment safely and effectively Ability to work effectively without high levels of supervision Able to demonstrate Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and PPE Desirable An understanding of how to use mobile working devices e.g. tablets Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides Desirable Qualifications NVQ 2 or 3 in Horticulture or of RHS/City and Guilds/HND equivalent PA1, PA4b and PA6 NPTC Certificates What you will get in return: We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: Competitive pay £25,095 per annum Permanent, full time 35 hours per week Monday - Friday 8:00am - 4:00pm Company sick pay after a qualifying period and life insurance Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis. Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities Simply Health cashback scheme Employee Assistance Programme, plus more! If you're interested in joining us and would like to apply for this role, we would love to hear from you! The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
May 16, 2024
Full time
We have an exciting opportunity for an Cleaning & Gardening Assistant to join our team on a permanent, full time basis, covering multiple area's in Surrey. The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, be a great business and be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. Our teams are enthusiastic, hardworking, and passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives. About the Role Reporting into the Estates Services Officer, you will be responsible for providing high quality cleaning and grounds/gardening services to several schemes on our estates in the Surrey area, on a permanent basis. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening skills. Key Responsibilities Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales. Represent Guinness on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts. Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement. Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use. Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates. Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site. Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers. Accurately record work, inspection outcomes and activity to capture costs during the delivery of services. What we're looking for: Essential Please note that a holding a full clean UK driving licence is essential for this role. Flexibility to travel between our schemes in Surrey Proven professional experience of delivering grounds maintenance across a variety of sites and garden types Experience and Knowledge of lawn, shrub and plant care Proven experience of achieving high levels of customer satisfaction Ability to carry out physical tasks within Health & Safety guidelines Ability to work effectively within a team Ability to use all equipment safely and effectively Ability to work effectively without high levels of supervision Able to demonstrate Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and PPE Desirable An understanding of how to use mobile working devices e.g. tablets Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides Desirable Qualifications NVQ 2 or 3 in Horticulture or of RHS/City and Guilds/HND equivalent PA1, PA4b and PA6 NPTC Certificates What you will get in return: We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: Competitive pay £25,095 per annum Permanent, full time 35 hours per week Monday - Friday 8:00am - 4:00pm Company sick pay after a qualifying period and life insurance Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis. Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities Simply Health cashback scheme Employee Assistance Programme, plus more! If you're interested in joining us and would like to apply for this role, we would love to hear from you! The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024.
May 16, 2024
Full time
About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024.
The Guinness Partnership
Nottingham, Nottinghamshire
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
May 16, 2024
Full time
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
My client is a leading council in the East of England who are recruiting for a Compliance and Building Safety Manager This role is a senior management position within the housing service of the council. The successful applicant will play a crucial role in ensuring continuous improvement, efficiency, and enhanced housing safety standards for customers The focus will be on upholding compliance with UK standards across all housing stock, reflecting the councils commitment to building safety with key duties and responsibilities including: Ensure compliance with UK Compliance Standards across all housing stock and provide regular reports on compliance status. Collaborate with various teams, service areas, and stakeholders to conduct compliance inspections at appropriate frequencies, ensuring timely completion of rectification actions. Lead a team of surveying and technical officers, overseeing allocation, programming, monitoring, and progress of work to maintain quality and safety standards. Prepare reports and offer professional/technical advice on building safety and compliance. Conduct training for non-technical staff on compliance-related subjects The ideal candidate will have; Experience in a comparable environment, demonstrating a solid understanding of building safety and compliance. A degree qualification and/or membership in a relevant professional organisation. Proven experience in managing building safety and compliance, including leadership of staff and contractors. Proficiency in business planning, change management, and continuous improvement methodologies. This role offers an excellent opportunity to contribute to the councils flagship service, with ample room for innovation and career development. Candidates with a passion for ensuring housing safety and a drive for excellence are encouraged to apply. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
May 15, 2024
Full time
My client is a leading council in the East of England who are recruiting for a Compliance and Building Safety Manager This role is a senior management position within the housing service of the council. The successful applicant will play a crucial role in ensuring continuous improvement, efficiency, and enhanced housing safety standards for customers The focus will be on upholding compliance with UK standards across all housing stock, reflecting the councils commitment to building safety with key duties and responsibilities including: Ensure compliance with UK Compliance Standards across all housing stock and provide regular reports on compliance status. Collaborate with various teams, service areas, and stakeholders to conduct compliance inspections at appropriate frequencies, ensuring timely completion of rectification actions. Lead a team of surveying and technical officers, overseeing allocation, programming, monitoring, and progress of work to maintain quality and safety standards. Prepare reports and offer professional/technical advice on building safety and compliance. Conduct training for non-technical staff on compliance-related subjects The ideal candidate will have; Experience in a comparable environment, demonstrating a solid understanding of building safety and compliance. A degree qualification and/or membership in a relevant professional organisation. Proven experience in managing building safety and compliance, including leadership of staff and contractors. Proficiency in business planning, change management, and continuous improvement methodologies. This role offers an excellent opportunity to contribute to the councils flagship service, with ample room for innovation and career development. Candidates with a passion for ensuring housing safety and a drive for excellence are encouraged to apply. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Do you have in-depth knowledge of housing laws, regulations and industry standards? Do you pride yourself in your attention to detail and analytical skills? If so, we have an exciting opportunity for an experienced Compliance Officer to join our team, in an organisation certified as a Great Place to Work. As a Compliance Officer, you will help ensure Bromford adheres to legal standards, regulatory requirements, and in-house policies. You will coordinate and monitor repairs, supporting with the monitoring of statutory compliance servicing and inspection programmes by collating and validating compliance data and report on and respond to compliance exceptions. Being a team player and the ability to work with others is key as collaboration is an important part of the role. To ensure that compliance actions are carried out in a timely and legal manner, working with both internal and external delivery teams helps to ensure works are completed on time. Whether helping to prepare performance reports, provide information for legal packs or keeping the system accurately updated, attention to detail and consistency will be essential to success. You will need: Previous experience of working with compliance within a regulated sector A can-do attitude and a real desire to help our customers Strong IT and organisation skills Experience using Microsoft Excel Excellent communication skills, comfortable building relationships and working as part of a wider team Excellent attention to detail The closing date is Monday 20 May 2024. Apply now to avoid disappointment!
May 15, 2024
Contractor
Do you have in-depth knowledge of housing laws, regulations and industry standards? Do you pride yourself in your attention to detail and analytical skills? If so, we have an exciting opportunity for an experienced Compliance Officer to join our team, in an organisation certified as a Great Place to Work. As a Compliance Officer, you will help ensure Bromford adheres to legal standards, regulatory requirements, and in-house policies. You will coordinate and monitor repairs, supporting with the monitoring of statutory compliance servicing and inspection programmes by collating and validating compliance data and report on and respond to compliance exceptions. Being a team player and the ability to work with others is key as collaboration is an important part of the role. To ensure that compliance actions are carried out in a timely and legal manner, working with both internal and external delivery teams helps to ensure works are completed on time. Whether helping to prepare performance reports, provide information for legal packs or keeping the system accurately updated, attention to detail and consistency will be essential to success. You will need: Previous experience of working with compliance within a regulated sector A can-do attitude and a real desire to help our customers Strong IT and organisation skills Experience using Microsoft Excel Excellent communication skills, comfortable building relationships and working as part of a wider team Excellent attention to detail The closing date is Monday 20 May 2024. Apply now to avoid disappointment!
Job Title: Housing Officer Location: Thames Valley Contract Type: Permanent Hours: Full-time (40 hours per week, Monday - Friday, 8:30 am - 5 pm) Salary: 30,000 - 40,000 per annum (based on experience) Benefits: 25 days annual leave plus national bank holidays Westfield Health Membership Life Cover (2x basic salary) Employee Assistance Programme Mileage expenses Referral Scheme Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required 6-month probation period Role Overview: As a Housing Officer, you will play a vital role in providing support and management to Service Users (SUs). This position involves working from home with daily travel, managing a caseload, and ensuring key performance objectives are met. You'll also be responsible for inspecting and managing properties used by SUs. Key Responsibilities: Supporting the Service User (SU): Manage a caseload of around (Apply online only) Service Users. Conduct monthly visits, addressing incidents, SU issues, and absconders. Ensure timely relocation or transport of SU's as required. Maintain health and safety standards for SUs. Conduct regular welfare checks. Managing a Property Portfolio: Oversee property maintenance, conducting monthly inspections. Ensure inventory procedures are followed for property items. Make recommendations for relocations and termination of properties. Prepare properties for re-occupation after SU's move on. Ensure compliance with Health and Safety guidelines. Connect and Collaborate: Work closely with the team, attending meetings as required. Provide on-the-job training and support to team members. Collaborate with local support agencies and stakeholders. Requirements: Previous experience as a Housing Officer. Full UK Driving License and own vehicle. 24-hour availability during emergencies. If you are a dedicated Housing Officer seeking a fulfilling role with a leading short-term accommodation provider, apply now to join our dynamic team. Your expertise will contribute to creating positive outcomes for Service Users and maintaining high standards in property management. Don't miss this opportunity to make a difference. Apply today!
May 14, 2024
Full time
Job Title: Housing Officer Location: Thames Valley Contract Type: Permanent Hours: Full-time (40 hours per week, Monday - Friday, 8:30 am - 5 pm) Salary: 30,000 - 40,000 per annum (based on experience) Benefits: 25 days annual leave plus national bank holidays Westfield Health Membership Life Cover (2x basic salary) Employee Assistance Programme Mileage expenses Referral Scheme Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required 6-month probation period Role Overview: As a Housing Officer, you will play a vital role in providing support and management to Service Users (SUs). This position involves working from home with daily travel, managing a caseload, and ensuring key performance objectives are met. You'll also be responsible for inspecting and managing properties used by SUs. Key Responsibilities: Supporting the Service User (SU): Manage a caseload of around (Apply online only) Service Users. Conduct monthly visits, addressing incidents, SU issues, and absconders. Ensure timely relocation or transport of SU's as required. Maintain health and safety standards for SUs. Conduct regular welfare checks. Managing a Property Portfolio: Oversee property maintenance, conducting monthly inspections. Ensure inventory procedures are followed for property items. Make recommendations for relocations and termination of properties. Prepare properties for re-occupation after SU's move on. Ensure compliance with Health and Safety guidelines. Connect and Collaborate: Work closely with the team, attending meetings as required. Provide on-the-job training and support to team members. Collaborate with local support agencies and stakeholders. Requirements: Previous experience as a Housing Officer. Full UK Driving License and own vehicle. 24-hour availability during emergencies. If you are a dedicated Housing Officer seeking a fulfilling role with a leading short-term accommodation provider, apply now to join our dynamic team. Your expertise will contribute to creating positive outcomes for Service Users and maintaining high standards in property management. Don't miss this opportunity to make a difference. Apply today!
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board's vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this. What you'll be doing The purpose of this role is to deliver quality customer service, administration and business support across the housing team. The role ensures we meet our financial obligations, working collaboratively with suppliers and colleagues to keep data up to date and so ensuring business critical payments are made on time They will be accountable for delivering across a number priorities including delivery of service, payment management and data management for agreements, leases and demands. Main duties and responsibilities: Customer Service Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service. Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service. Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly . Administration & Service Delivery Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team. Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties. Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information. Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance. Managing retention and disposal of information and files in line with GDPR and departmental policy. Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary. Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team. Create new and amend existing third-party details and ensure the accuracy of recorded information Void (Unoccupied) Property Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax. Provide supporting information to clarify property status and request amended accounts to reflect this. Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties. Challenge where necessary, to ensure value for money and quality of service from suppliers. Manage meter move requests and arrange prompt payment whilst liaising with all involved parties. Finance Transactions Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements. Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise. Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution. Legacy Mortgage Scheme Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks. CW1 Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports. Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly. Systems / Data Management To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams. Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance. Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed. Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required. Business Support Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood. Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done. To organise your work to meet key objectives, on time and to agreed standards. Seeking continuous improvement in the way we deliver services. Responsible along with team members for ensuring continuation of service in the absence of other staff. Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Excellent attention to detail and methodical approach to checking information and detail. Proven experience of operating in a customer facing multi-channel / service environment. Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team. To work collaboratively with and through others. Supporting the wider team with clear communication and direction. Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL Excellent levels of literacy and numeracy . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board's vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this. What you'll be doing The purpose of this role is to deliver quality customer service, administration and business support across the housing team. The role ensures we meet our financial obligations, working collaboratively with suppliers and colleagues to keep data up to date and so ensuring business critical payments are made on time They will be accountable for delivering across a number priorities including delivery of service, payment management and data management for agreements, leases and demands. Main duties and responsibilities: Customer Service Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service. Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service. Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly . Administration & Service Delivery Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team. Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties. Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information. Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance. Managing retention and disposal of information and files in line with GDPR and departmental policy. Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary. Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team. Create new and amend existing third-party details and ensure the accuracy of recorded information Void (Unoccupied) Property Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax. Provide supporting information to clarify property status and request amended accounts to reflect this. Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties. Challenge where necessary, to ensure value for money and quality of service from suppliers. Manage meter move requests and arrange prompt payment whilst liaising with all involved parties. Finance Transactions Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements. Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise. Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution. Legacy Mortgage Scheme Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks. CW1 Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports. Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly. Systems / Data Management To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams. Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance. Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed. Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required. Business Support Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood. Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done. To organise your work to meet key objectives, on time and to agreed standards. Seeking continuous improvement in the way we deliver services. Responsible along with team members for ensuring continuation of service in the absence of other staff. Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Excellent attention to detail and methodical approach to checking information and detail. Proven experience of operating in a customer facing multi-channel / service environment. Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team. To work collaboratively with and through others. Supporting the wider team with clear communication and direction. Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL Excellent levels of literacy and numeracy . click apply for full job details
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 14, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
We're looking for an Internal Communications Officer to join our busy Communications team on a permanent contract. Based in our Bristol office - you'll be joining one of the country's leading providers of affordable housing. This is a full-time role working 35 hours, Mon to Fri, and offers hybrid working two days working from the office and three days working from home.The successful candidate will help make sure that internal communication channels are used effectively and have maximum impact and increase staff engagement. Key responsibilities include:• Delivering day-to-day internal communications activity, which drives colleague engagement and ensures staff are well informed.• Co-ordinating, developing and delivering research, writing, and editing and imagery, of internal communications and engagement material.• Helping manage the intranet for the business on a day-to-day basis. Regularly reviewing the intranet and making recommendations for continuous improvement.• Delivering campaigns, events, and focus groups to increase staff awareness, engagement and gather feedback.• Ensuring internal communications are integrated into the wider communications activities.• Ensuring everything produced is consistent with TGP brand and visual identity.• Providing training and advice related to communications.• Establishing and managing effective working relationships with a range of internal contacts to ensure that all communications activities meet our standards, and that information is accurate and up to date.• Helping with other comms as required. Essential Skills:• Excellent oral and written communications.• Strong experience of working with intranets and content management systems.• Proven experience of delivering communications campaigns.• Proven experience of working within a communications environment delivering on agreed objectives and operational priorities.• Ability to produce concise and informative written material.• Ability to work on own initiative and to be proactive.• Good persuading and influencing skills.• Good knowledge of Microsoft Office.• Strong relationship management of diverse stakeholders.• Good project management skills.• Demonstrates the Guinness behaviours. Desirable Skills:• Experience of organising internal events.• Ability to manage varied and complex work streams.• Previous experience of working within an integrated communications team.If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment. Interviews are likely to take place 22nd-24th May.
May 14, 2024
Full time
We're looking for an Internal Communications Officer to join our busy Communications team on a permanent contract. Based in our Bristol office - you'll be joining one of the country's leading providers of affordable housing. This is a full-time role working 35 hours, Mon to Fri, and offers hybrid working two days working from the office and three days working from home.The successful candidate will help make sure that internal communication channels are used effectively and have maximum impact and increase staff engagement. Key responsibilities include:• Delivering day-to-day internal communications activity, which drives colleague engagement and ensures staff are well informed.• Co-ordinating, developing and delivering research, writing, and editing and imagery, of internal communications and engagement material.• Helping manage the intranet for the business on a day-to-day basis. Regularly reviewing the intranet and making recommendations for continuous improvement.• Delivering campaigns, events, and focus groups to increase staff awareness, engagement and gather feedback.• Ensuring internal communications are integrated into the wider communications activities.• Ensuring everything produced is consistent with TGP brand and visual identity.• Providing training and advice related to communications.• Establishing and managing effective working relationships with a range of internal contacts to ensure that all communications activities meet our standards, and that information is accurate and up to date.• Helping with other comms as required. Essential Skills:• Excellent oral and written communications.• Strong experience of working with intranets and content management systems.• Proven experience of delivering communications campaigns.• Proven experience of working within a communications environment delivering on agreed objectives and operational priorities.• Ability to produce concise and informative written material.• Ability to work on own initiative and to be proactive.• Good persuading and influencing skills.• Good knowledge of Microsoft Office.• Strong relationship management of diverse stakeholders.• Good project management skills.• Demonstrates the Guinness behaviours. Desirable Skills:• Experience of organising internal events.• Ability to manage varied and complex work streams.• Previous experience of working within an integrated communications team.If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment. Interviews are likely to take place 22nd-24th May.
We're looking for an Internal Communications Officer to join our busy Communications team on a permanent contract. Based in our London office - just two minutes' walk from Warren Street and five minutes from Euston - you'll be joining one of the country's leading providers of affordable housing. This is a full-time role working 35 hours, Mon to Fri, and offers hybrid working two days working from the office and three days working from home.The successful candidate will help make sure that internal communication channels are used effectively and have maximum impact and increase staff engagement. Key responsibilities include:• Delivering day-to-day internal communications activity, which drives colleague engagement and ensures staff are well informed.• Co-ordinating, developing and delivering research, writing, and editing and imagery, of internal communications and engagement material.• Helping manage the intranet for the business on a day-to-day basis. Regularly reviewing the intranet and making recommendations for continuous improvement.• Delivering campaigns, events, and focus groups to increase staff awareness, engagement and gather feedback.• Ensuring internal communications are integrated into the wider communications activities.• Ensuring everything produced is consistent with TGP brand and visual identity.• Providing training and advice related to communications.• Establishing and managing effective working relationships with a range of internal contacts to ensure that all communications activities meet our standards, and that information is accurate and up to date.• Helping with other comms as required. Essential Skills:• Excellent oral and written communications.• Strong experience of working with intranets and content management systems.• Proven experience of delivering communications campaigns.• Proven experience of working within a communications environment delivering on agreed objectives and operational priorities.• Ability to produce concise and informative written material.• Ability to work on own initiative and to be proactive.• Good persuading and influencing skills.• Good knowledge of Microsoft Office.• Strong relationship management of diverse stakeholders.• Good project management skills.• Demonstrates the Guinness behaviours. Desirable Skills:• Experience of organising internal events.• Ability to manage varied and complex work streams.• Previous experience of working within an integrated communications team.If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment. Interviews are likely to take place 22nd-24th May.
May 14, 2024
Full time
We're looking for an Internal Communications Officer to join our busy Communications team on a permanent contract. Based in our London office - just two minutes' walk from Warren Street and five minutes from Euston - you'll be joining one of the country's leading providers of affordable housing. This is a full-time role working 35 hours, Mon to Fri, and offers hybrid working two days working from the office and three days working from home.The successful candidate will help make sure that internal communication channels are used effectively and have maximum impact and increase staff engagement. Key responsibilities include:• Delivering day-to-day internal communications activity, which drives colleague engagement and ensures staff are well informed.• Co-ordinating, developing and delivering research, writing, and editing and imagery, of internal communications and engagement material.• Helping manage the intranet for the business on a day-to-day basis. Regularly reviewing the intranet and making recommendations for continuous improvement.• Delivering campaigns, events, and focus groups to increase staff awareness, engagement and gather feedback.• Ensuring internal communications are integrated into the wider communications activities.• Ensuring everything produced is consistent with TGP brand and visual identity.• Providing training and advice related to communications.• Establishing and managing effective working relationships with a range of internal contacts to ensure that all communications activities meet our standards, and that information is accurate and up to date.• Helping with other comms as required. Essential Skills:• Excellent oral and written communications.• Strong experience of working with intranets and content management systems.• Proven experience of delivering communications campaigns.• Proven experience of working within a communications environment delivering on agreed objectives and operational priorities.• Ability to produce concise and informative written material.• Ability to work on own initiative and to be proactive.• Good persuading and influencing skills.• Good knowledge of Microsoft Office.• Strong relationship management of diverse stakeholders.• Good project management skills.• Demonstrates the Guinness behaviours. Desirable Skills:• Experience of organising internal events.• Ability to manage varied and complex work streams.• Previous experience of working within an integrated communications team.If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment. Interviews are likely to take place 22nd-24th May.
We have a current opportunity for a Chief Operating Officer on a permanent basis. The position will be based in Greater Manchester. For further information about this position please apply. About the Client : A home appliance distribution business A history of fast growth and profitability. A stimulating environment, with numerous opportunities for progression and development About the Role : We are a leading home appliance business based in Greater Manchester, known for delivering high-quality, innovative products to our customers. With a focus on exceptional customer service and operational excellence, we have a strong reputation in the market. We are looking for a Chief Operations Officer (COO) with a logistics background to join our executive team and lead our operations, including managing a team of 140 people. Key Responsibilities : About the Candidate Develop and implement operational strategies and policies in alignment with the company's goals and objectives. Oversee the entire supply chain, from procurement to distribution, ensuring efficient and cost-effective processes. Manage logistics operations, including transportation, warehousing, and inventory control. Lead and manage a team of 140 employees across various operational functions, fostering a collaborative and high-performance culture. Monitor and analyze operational metrics and KPIs to drive continuous improvement and identify opportunities for efficiency gains. Work closely with other departments, such as sales, marketing, and finance, to ensure seamless operations and customer satisfaction. Ensure compliance with safety, quality, and regulatory standards across all operational activities. Drive process improvements and innovation to enhance productivity and streamline operations. Develop and manage budgets and financial plans for operational departments. Oversee risk management and contingency planning for operational challenges. Provide strategic guidance and leadership to the operations team, promoting professional growth and development. Collaborate with external partners and vendors to maintain strong relationships and support operational goals. Essential Experience : Qualifications and Requirements: Bachelor's degree in business, operations, logistics, or a related field; an advanced degree (e.g., MBA) is a plus. Proven experience as a COO or in a similar executive role within the home appliance or related industry. Strong background in logistics, supply chain management, and operations. Experience managing large teams (preferably 140+ employees) across multiple operational functions. Excellent leadership, communication, and interpersonal skills. Analytical mindset with a focus on data-driven decision-making. Strategic thinker with the ability to execute complex projects and initiatives. Knowledge of current industry trends, regulations, and best practices in operations. Proficiency in using technology and software tools to optimize operations. About the Offer : £130000 + bonus + package Contac t: Christian Shawcross, Director on or email your CV to
May 14, 2024
Full time
We have a current opportunity for a Chief Operating Officer on a permanent basis. The position will be based in Greater Manchester. For further information about this position please apply. About the Client : A home appliance distribution business A history of fast growth and profitability. A stimulating environment, with numerous opportunities for progression and development About the Role : We are a leading home appliance business based in Greater Manchester, known for delivering high-quality, innovative products to our customers. With a focus on exceptional customer service and operational excellence, we have a strong reputation in the market. We are looking for a Chief Operations Officer (COO) with a logistics background to join our executive team and lead our operations, including managing a team of 140 people. Key Responsibilities : About the Candidate Develop and implement operational strategies and policies in alignment with the company's goals and objectives. Oversee the entire supply chain, from procurement to distribution, ensuring efficient and cost-effective processes. Manage logistics operations, including transportation, warehousing, and inventory control. Lead and manage a team of 140 employees across various operational functions, fostering a collaborative and high-performance culture. Monitor and analyze operational metrics and KPIs to drive continuous improvement and identify opportunities for efficiency gains. Work closely with other departments, such as sales, marketing, and finance, to ensure seamless operations and customer satisfaction. Ensure compliance with safety, quality, and regulatory standards across all operational activities. Drive process improvements and innovation to enhance productivity and streamline operations. Develop and manage budgets and financial plans for operational departments. Oversee risk management and contingency planning for operational challenges. Provide strategic guidance and leadership to the operations team, promoting professional growth and development. Collaborate with external partners and vendors to maintain strong relationships and support operational goals. Essential Experience : Qualifications and Requirements: Bachelor's degree in business, operations, logistics, or a related field; an advanced degree (e.g., MBA) is a plus. Proven experience as a COO or in a similar executive role within the home appliance or related industry. Strong background in logistics, supply chain management, and operations. Experience managing large teams (preferably 140+ employees) across multiple operational functions. Excellent leadership, communication, and interpersonal skills. Analytical mindset with a focus on data-driven decision-making. Strategic thinker with the ability to execute complex projects and initiatives. Knowledge of current industry trends, regulations, and best practices in operations. Proficiency in using technology and software tools to optimize operations. About the Offer : £130000 + bonus + package Contac t: Christian Shawcross, Director on or email your CV to
Job Title: Housing Officer Location: Hampshire Contract Type: Permanent Hours: Full-time (40 hours per week, Monday - Friday, 8:30 am - 5 pm) Salary: 30,000 - 40,000 per annum (based on experience) Benefits: 25 days annual leave plus national bank holidays Westfield Health Membership Life Cover (2x basic salary) Employee Assistance Programme Mileage expenses Referral Scheme Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required 6-month probation period Role Overview: As a Housing Officer, you will play a vital role in providing support and management to Service Users (SUs). This position involves working from home with daily travel, managing a caseload, and ensuring key performance objectives are met. You'll also be responsible for inspecting and managing properties used by SUs. Key Responsibilities: Supporting the Service User (SU): Manage a caseload of around (Apply online only) Service Users. Conduct monthly visits, addressing incidents, SU issues, and absconders. Ensure timely relocation or transport of SU's as required. Maintain health and safety standards for SUs. Conduct regular welfare checks. Managing a Property Portfolio: Oversee property maintenance, conducting monthly inspections. Ensure inventory procedures are followed for property items. Make recommendations for relocations and termination of properties. Prepare properties for re-occupation after SU's move on. Ensure compliance with Health and Safety guidelines. Connect and Collaborate: Work closely with the team, attending meetings as required. Provide on-the-job training and support to team members. Collaborate with local support agencies and stakeholders. Requirements: Previous experience as a Housing Officer. Full UK Driving License and own vehicle. 24-hour availability during emergencies If you are a dedicated Housing Officer seeking a fulfilling role with a leading short-term accommodation provider, apply now to join our dynamic team. Your expertise will contribute to creating positive outcomes for Service Users and maintaining high standards in property management. Don't miss this opportunity to make a difference. Apply today!
May 14, 2024
Full time
Job Title: Housing Officer Location: Hampshire Contract Type: Permanent Hours: Full-time (40 hours per week, Monday - Friday, 8:30 am - 5 pm) Salary: 30,000 - 40,000 per annum (based on experience) Benefits: 25 days annual leave plus national bank holidays Westfield Health Membership Life Cover (2x basic salary) Employee Assistance Programme Mileage expenses Referral Scheme Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required 6-month probation period Role Overview: As a Housing Officer, you will play a vital role in providing support and management to Service Users (SUs). This position involves working from home with daily travel, managing a caseload, and ensuring key performance objectives are met. You'll also be responsible for inspecting and managing properties used by SUs. Key Responsibilities: Supporting the Service User (SU): Manage a caseload of around (Apply online only) Service Users. Conduct monthly visits, addressing incidents, SU issues, and absconders. Ensure timely relocation or transport of SU's as required. Maintain health and safety standards for SUs. Conduct regular welfare checks. Managing a Property Portfolio: Oversee property maintenance, conducting monthly inspections. Ensure inventory procedures are followed for property items. Make recommendations for relocations and termination of properties. Prepare properties for re-occupation after SU's move on. Ensure compliance with Health and Safety guidelines. Connect and Collaborate: Work closely with the team, attending meetings as required. Provide on-the-job training and support to team members. Collaborate with local support agencies and stakeholders. Requirements: Previous experience as a Housing Officer. Full UK Driving License and own vehicle. 24-hour availability during emergencies If you are a dedicated Housing Officer seeking a fulfilling role with a leading short-term accommodation provider, apply now to join our dynamic team. Your expertise will contribute to creating positive outcomes for Service Users and maintaining high standards in property management. Don't miss this opportunity to make a difference. Apply today!
Vacancy: Complex Casework Officer(s) Positions available: 4 Location: Newall Street, Birmingham B3 1SF Salary: £30,431 to £32,991 per annum depending on experience. Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work). Benefits 25 days holiday + bank holidays Workplace pension scheme Critical Illness cover Travel expenses Full Training provided. This is an exciting opportunity to join Act on Energy working on a flagship project with Birmingham Community Healthcare NHS Foundation Trust. The Casework Officer role will provide vital support to vulnerable communities across the city, helping to create an integrated model of health care and support. The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The successful candidate will work with people with various needs, treating each as an individual and assisting them with appropriate measures. The links between poor housing conditions, fuel poverty and health are well-established. This project aims to reduce these inequalities, improving health and reducing the need for NHS services. About You This role suits individuals with experience of working with vulnerable households, families, and carers. Experience with front-line health and social care teams will be advantageous. Understanding climate and sustainability issues is valued. You will be a confident communicator, comfortable working with multiple stakeholders, people-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell a meaningful story. The Role You will offer person-centred support, improving knowledge of energy efficiency, budgeting, and confidence-building for vulnerable fuel-poor households. You will develop an understanding of each household's circumstances and their energy/welfare needs. As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project partners. You will support Act on Energy's regional activity, working with the public and partner agencies to tackle fuel poverty inequalities. Building relationships with community groups and front-line public sector workers, including GP practices, hospitals, health/social care organisations, and allied teams. This role offers opportunities to genuinely impact communities by preventing hospital admissions, reducing reliance on GPs/home care, addressing isolation, improving health/wellbeing while saving money and improving lives. Duties & Responsibilities You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways. You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship. You will work in the community, from home and Act on Energy's offices as required. Skills You must work independently, managing your workload effectively using our CRM system while understanding privacy/safeguarding. Other key skills: Achieving agreed outcomes/targets Commitment to Act on Energy's values GDPR and health/safety compliance Effective written/oral communication Flexibility to work evenings/weekends. Person Specification The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria. Essential: Experience with vulnerable customers/households. Knowledge of housing, health, and social care services Delivering advice and training Interacting with multi-agency projects Driving high customer service standards Excellent customer service skills for diverse audiences Understanding project management, KPIs and deliverables Analytical skills and thorough approach to accurate record-keeping Desire to support vulnerable customers and improve outcomes. Excellent self-management skills Flexibility to respond positively to workload changes. Commitment to equal opportunities and anti-discrimination Strong MS Office skills Driving license and car Desirable: Knowledge of domestic energy/affordable warmth Energy Awareness qualification Experience with CRM systems. Knowledge of UK energy infrastructure Second language skills (written and/or oral) Experience supporting local authorities. Characteristics: Enthusiasm for environmental/social welfare Flexible, dynamic, and creative approach
May 14, 2024
Full time
Vacancy: Complex Casework Officer(s) Positions available: 4 Location: Newall Street, Birmingham B3 1SF Salary: £30,431 to £32,991 per annum depending on experience. Hours: Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work). Benefits 25 days holiday + bank holidays Workplace pension scheme Critical Illness cover Travel expenses Full Training provided. This is an exciting opportunity to join Act on Energy working on a flagship project with Birmingham Community Healthcare NHS Foundation Trust. The Casework Officer role will provide vital support to vulnerable communities across the city, helping to create an integrated model of health care and support. The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The successful candidate will work with people with various needs, treating each as an individual and assisting them with appropriate measures. The links between poor housing conditions, fuel poverty and health are well-established. This project aims to reduce these inequalities, improving health and reducing the need for NHS services. About You This role suits individuals with experience of working with vulnerable households, families, and carers. Experience with front-line health and social care teams will be advantageous. Understanding climate and sustainability issues is valued. You will be a confident communicator, comfortable working with multiple stakeholders, people-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell a meaningful story. The Role You will offer person-centred support, improving knowledge of energy efficiency, budgeting, and confidence-building for vulnerable fuel-poor households. You will develop an understanding of each household's circumstances and their energy/welfare needs. As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project partners. You will support Act on Energy's regional activity, working with the public and partner agencies to tackle fuel poverty inequalities. Building relationships with community groups and front-line public sector workers, including GP practices, hospitals, health/social care organisations, and allied teams. This role offers opportunities to genuinely impact communities by preventing hospital admissions, reducing reliance on GPs/home care, addressing isolation, improving health/wellbeing while saving money and improving lives. Duties & Responsibilities You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways. You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship. You will work in the community, from home and Act on Energy's offices as required. Skills You must work independently, managing your workload effectively using our CRM system while understanding privacy/safeguarding. Other key skills: Achieving agreed outcomes/targets Commitment to Act on Energy's values GDPR and health/safety compliance Effective written/oral communication Flexibility to work evenings/weekends. Person Specification The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria. Essential: Experience with vulnerable customers/households. Knowledge of housing, health, and social care services Delivering advice and training Interacting with multi-agency projects Driving high customer service standards Excellent customer service skills for diverse audiences Understanding project management, KPIs and deliverables Analytical skills and thorough approach to accurate record-keeping Desire to support vulnerable customers and improve outcomes. Excellent self-management skills Flexibility to respond positively to workload changes. Commitment to equal opportunities and anti-discrimination Strong MS Office skills Driving license and car Desirable: Knowledge of domestic energy/affordable warmth Energy Awareness qualification Experience with CRM systems. Knowledge of UK energy infrastructure Second language skills (written and/or oral) Experience supporting local authorities. Characteristics: Enthusiasm for environmental/social welfare Flexible, dynamic, and creative approach
Town & Country Housing Group
Tunbridge Wells, Kent
About the role Role Summary To support the development and delivery of community investment projects that deliver successful, measurable outcomes for TCH residents and communities, often working in conjunction with other TCH teams and external partners to achieve those outcomes. The projects will focus on our key Community Investment Strategy themes; currently: tackling poverty and inequality; embedding well-being; customer co-creation and sharing power; community activities and programmes. The role links with others across the organisation including our internal Customer Insight and Resident Engagement teams to understand our communities and supports our wider housing teams to deliver initiatives for the benefit of our residents. The office base would depend on applicant. The successful applicant would need to travel between the different offices when required. Our main offices are Tunbridge Wells, Eats Kent and Epsom. Salary: £35,505 Hours: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Support the development and delivery of existing and new projects, initiatives and services that meet the aims of the Community Investment Strategy. Ensure these projects are outcome focused, that programmes/services are responsive to residents needs and reflect best practice and corporate priorities and meet regulatory expectations. To co-ordinate Community Investment projects and activities working in conjunction with residents, the wider organisation, contractors, and community partners. Support the effective monitoring and evaluation of community investment projects, ensuring that monitoring returns are received in agreed timescales and are accurate and outcome focused. Produce relevant performance reports and data as required. To provide support for the effective brokerage, monitoring, evaluation and reporting of social value across TCH contracts. Use customer data and insight to support our Community Investment work and to help build links with sections of the community who are not currently accessing our services.Attend networking and best practice groups as required. Maintain awareness of relevant government legislation and sector best practice and use this to inform your work on local activities and initiatives. Support the Service Level Agreements (SLA s) process, helping to develop and monitor project briefs, donation frameworks, and grant funding (when grant processes are open), that respond to social needs and include measurable milestones, outputs and outcomes, budget management, risk mitigation and procurement. Manage service level agreements and freelance contractors. In conjunction with colleagues ensure that all areas of service delivery are effectively monitored and evaluated via the application of impact assessments, key performance indicators, social value outcomes and value for money reporting. Contribute to the review and development of systems, processes, and services to support TCH s customer experience and service improvement aspirations, including through learning from complaints and feedback, and implementing change. Support our 3rd sector charity partners in ways that help them meet our residents needs, including supporting them to understand need and priorities based on data and resident insight. In conjunction with your manager and the PR & Communications Team promote community investment and social value projects, and outcomes. To demonstrate to residents, colleagues, and other stakeholders how we make a positive contribution to the neighbourhoods in which we work, that we listen to residents views and act on them and how projects and initiatives demonstrate our approach to treating residents fairly and with respect. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications CIH level 4 qualification or above or willing to work towards (Desirable). Degree of equivalent in a related subject (Desirable). Key Skills & Competencies Demonstrable experience of supporting innovative projects and supporting with project work. (Desirable) Experience of using a range of local, regional, and national funding streams. (Desirable) Demonstrable experience of partnership working. Experience of customer engagement work and experience of measuring impact of residents on service delivery and improvements. A good knowledge of the key issues around employment, skills, and training/digital inclusion/financial inclusion. Experience of supporting with the development and management of programmes, across a wide geographical area and with multiple stakeholders. (Desirable) Knowledge of the Social Value Act and how the organisation might utilise corporate social responsibility to its advantage. (Desirable) Knowledge of community-orientated research methods, including evaluation/monitoring techniques. (Desirable) Experience of commissioning services, managing freelance/external contractors, contracts, and service level agreements. (Desirable) Experience of interpreting and acting upon government legislation and best practice. (Desirable) Good IT skills. Analytical skills, able to analyse information and data logically and reach sound conclusions. Relationship management. Behaviours Resilient, positive, and proactive in all circumstances. Good negotiation and influencing skills. An effective communicator who uses a range of appropriate methods. Ability to work positively with a range of external and internal audiences. A positive, innovative, forward thinking and outcomes focused approach. Results focused. Commitment to great customer service. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer . click apply for full job details
May 13, 2024
Full time
About the role Role Summary To support the development and delivery of community investment projects that deliver successful, measurable outcomes for TCH residents and communities, often working in conjunction with other TCH teams and external partners to achieve those outcomes. The projects will focus on our key Community Investment Strategy themes; currently: tackling poverty and inequality; embedding well-being; customer co-creation and sharing power; community activities and programmes. The role links with others across the organisation including our internal Customer Insight and Resident Engagement teams to understand our communities and supports our wider housing teams to deliver initiatives for the benefit of our residents. The office base would depend on applicant. The successful applicant would need to travel between the different offices when required. Our main offices are Tunbridge Wells, Eats Kent and Epsom. Salary: £35,505 Hours: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Support the development and delivery of existing and new projects, initiatives and services that meet the aims of the Community Investment Strategy. Ensure these projects are outcome focused, that programmes/services are responsive to residents needs and reflect best practice and corporate priorities and meet regulatory expectations. To co-ordinate Community Investment projects and activities working in conjunction with residents, the wider organisation, contractors, and community partners. Support the effective monitoring and evaluation of community investment projects, ensuring that monitoring returns are received in agreed timescales and are accurate and outcome focused. Produce relevant performance reports and data as required. To provide support for the effective brokerage, monitoring, evaluation and reporting of social value across TCH contracts. Use customer data and insight to support our Community Investment work and to help build links with sections of the community who are not currently accessing our services.Attend networking and best practice groups as required. Maintain awareness of relevant government legislation and sector best practice and use this to inform your work on local activities and initiatives. Support the Service Level Agreements (SLA s) process, helping to develop and monitor project briefs, donation frameworks, and grant funding (when grant processes are open), that respond to social needs and include measurable milestones, outputs and outcomes, budget management, risk mitigation and procurement. Manage service level agreements and freelance contractors. In conjunction with colleagues ensure that all areas of service delivery are effectively monitored and evaluated via the application of impact assessments, key performance indicators, social value outcomes and value for money reporting. Contribute to the review and development of systems, processes, and services to support TCH s customer experience and service improvement aspirations, including through learning from complaints and feedback, and implementing change. Support our 3rd sector charity partners in ways that help them meet our residents needs, including supporting them to understand need and priorities based on data and resident insight. In conjunction with your manager and the PR & Communications Team promote community investment and social value projects, and outcomes. To demonstrate to residents, colleagues, and other stakeholders how we make a positive contribution to the neighbourhoods in which we work, that we listen to residents views and act on them and how projects and initiatives demonstrate our approach to treating residents fairly and with respect. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications CIH level 4 qualification or above or willing to work towards (Desirable). Degree of equivalent in a related subject (Desirable). Key Skills & Competencies Demonstrable experience of supporting innovative projects and supporting with project work. (Desirable) Experience of using a range of local, regional, and national funding streams. (Desirable) Demonstrable experience of partnership working. Experience of customer engagement work and experience of measuring impact of residents on service delivery and improvements. A good knowledge of the key issues around employment, skills, and training/digital inclusion/financial inclusion. Experience of supporting with the development and management of programmes, across a wide geographical area and with multiple stakeholders. (Desirable) Knowledge of the Social Value Act and how the organisation might utilise corporate social responsibility to its advantage. (Desirable) Knowledge of community-orientated research methods, including evaluation/monitoring techniques. (Desirable) Experience of commissioning services, managing freelance/external contractors, contracts, and service level agreements. (Desirable) Experience of interpreting and acting upon government legislation and best practice. (Desirable) Good IT skills. Analytical skills, able to analyse information and data logically and reach sound conclusions. Relationship management. Behaviours Resilient, positive, and proactive in all circumstances. Good negotiation and influencing skills. An effective communicator who uses a range of appropriate methods. Ability to work positively with a range of external and internal audiences. A positive, innovative, forward thinking and outcomes focused approach. Results focused. Commitment to great customer service. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer . click apply for full job details