Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you click apply for full job details
May 18, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you click apply for full job details
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
May 18, 2024
Full time
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
Join Our Clients Dynamic Team as a Lettings Officer! Are you passionate about helping individuals find their perfect homes? Do you thrive in a role where you can make a difference in people's lives? If so, we have an exciting opportunity for you to join our Clients Lettings team at a leading housing association in Worcestershire click apply for full job details
May 18, 2024
Full time
Join Our Clients Dynamic Team as a Lettings Officer! Are you passionate about helping individuals find their perfect homes? Do you thrive in a role where you can make a difference in people's lives? If so, we have an exciting opportunity for you to join our Clients Lettings team at a leading housing association in Worcestershire click apply for full job details
The Honourable Society of the Middle Temple
City, London
The Honourable Society of the Middle Temple have an exciting opportunity for an Estates Officer to join the team. Location: London Salary: £55,000 - £59,000 gross per annum Job Type: 37.5 hours per week, Permanent Close Date: Monday, 17th June 2024 About Us: A modern institution with a long and distinguished history, Middle Temple is a place of many parts. First and foremost, Middle Temple is one of the four Inns of Court which have the exclusive right to Call students to the Bar. The education and training of advocates lie at the heart of the Inn, but we are also a professional society for our membership worldwide; and we maintain a heritage estate in central London housing chambers from which barristers practise. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world and offers scholarships to intending practitioners to the Bar. Estates Officer The Role & Responsibilities: In this full-time role you will be ensuring the Inn s rental income is maximised and maintained with voids and aged debts kept to a minimum. Based at our offices between the Strand and the Thames, our estate consists of an interesting and historically important collection of buildings ranging from Middle Temple Hall built in 1570 through to post war properties constructed in sympathetic style in the 1950s. Many are listed and together with associated courtyards and gardens, all sit within The Temple conservation area. The Estates team is responsible for all aspects of managing and maintaining the estate comprising of properties predominantly let to commercial tenants as Barristers Chambers and residential accommodation for members of the Inn. The income generated is used to maintain and improve the estate and to support the Inn s members and wider objectives of the legal profession. Estates Officer You: We d love to hear from you if you: - Extensive practical experience of property management - Sound working knowledge of commercial and residential Landlord and Tenant legislation - Familiar with generating Heads of Terms for leases and managing tenant turnover - Familiar with strong negotiation skills with the ability to take a flexible approach to achieve objectives - Excellent team player Estates Officer Benefits: - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g., for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Generous Annual Leave Entitlements - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Application Process: Closing date for applications is Monday, 17th June 2024. Interviews will be held 25th June 2024. Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Estates Officer opportunity, please click Apply now.
May 18, 2024
Full time
The Honourable Society of the Middle Temple have an exciting opportunity for an Estates Officer to join the team. Location: London Salary: £55,000 - £59,000 gross per annum Job Type: 37.5 hours per week, Permanent Close Date: Monday, 17th June 2024 About Us: A modern institution with a long and distinguished history, Middle Temple is a place of many parts. First and foremost, Middle Temple is one of the four Inns of Court which have the exclusive right to Call students to the Bar. The education and training of advocates lie at the heart of the Inn, but we are also a professional society for our membership worldwide; and we maintain a heritage estate in central London housing chambers from which barristers practise. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world and offers scholarships to intending practitioners to the Bar. Estates Officer The Role & Responsibilities: In this full-time role you will be ensuring the Inn s rental income is maximised and maintained with voids and aged debts kept to a minimum. Based at our offices between the Strand and the Thames, our estate consists of an interesting and historically important collection of buildings ranging from Middle Temple Hall built in 1570 through to post war properties constructed in sympathetic style in the 1950s. Many are listed and together with associated courtyards and gardens, all sit within The Temple conservation area. The Estates team is responsible for all aspects of managing and maintaining the estate comprising of properties predominantly let to commercial tenants as Barristers Chambers and residential accommodation for members of the Inn. The income generated is used to maintain and improve the estate and to support the Inn s members and wider objectives of the legal profession. Estates Officer You: We d love to hear from you if you: - Extensive practical experience of property management - Sound working knowledge of commercial and residential Landlord and Tenant legislation - Familiar with generating Heads of Terms for leases and managing tenant turnover - Familiar with strong negotiation skills with the ability to take a flexible approach to achieve objectives - Excellent team player Estates Officer Benefits: - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g., for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Generous Annual Leave Entitlements - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Application Process: Closing date for applications is Monday, 17th June 2024. Interviews will be held 25th June 2024. Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Estates Officer opportunity, please click Apply now.
Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do you have experience working in a mental health sett click apply for full job details
May 18, 2024
Full time
Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do you have experience working in a mental health sett click apply for full job details
Sellick Partnership
Newcastle Upon Tyne, Tyne And Wear
Customer Accounts Administrator Part time ( three days a week) Hybrid working temporary - ongoing Our client are looking to recruit experienced Customer accounts officer to join their team on a temporary basis Key responsibilities of the Customer Accounts Administrator will include: Dealing with all general admin duties Updating benefit records Inputting data onto housing systems Chasing debts and arrea click apply for full job details
May 18, 2024
Seasonal
Customer Accounts Administrator Part time ( three days a week) Hybrid working temporary - ongoing Our client are looking to recruit experienced Customer accounts officer to join their team on a temporary basis Key responsibilities of the Customer Accounts Administrator will include: Dealing with all general admin duties Updating benefit records Inputting data onto housing systems Chasing debts and arrea click apply for full job details
Job Title: Customer Service Officer Location: HA9 0FJ Working Hours: Monday - Friday, 8:45 AM - 5:30 PM (36 hours per week) Rate of Pay: 15.06 PAYE or 19.21 Umbrella Job Description: We are seeking a dedicated and experienced Customer Service Officer to join our team. The successful candidate will be joining a team within a call centre environment, specifically dealing with adult social care inquiries. This role requires a high level of empathy, quick thinking, and the ability to efficiently handle multiple IT systems, manage email, and telephone inquiries. The candidate will also be responsible for screening adults for social care needs, ensuring a good understanding of local authorities and the services they provide. Social housing experience is essential for this role. Key Responsibilities: Handle and respond to email and telephone inquiries efficiently and empathetically. Screen adults for the need of social care and provide appropriate guidance. Learn and manage multiple IT systems for effective operation. Understand and navigate local authority services related to social care. Ensure safeguarding of vulnerable adults, adhering to relevant protocols. Manage large and complex schedules, including the creation and management of transport routes. Contribute to the long-term development of the service area. Perform basic procurement or commissioning of services as required. Experience: Proven track record at an operational level within a large and complex organisation. Experience in an operational environment where transport was a key element. Experience in creating and managing schedules or transport routes. Basic procurement or commissioning of services experience. Background in an environment focused on safeguarding vulnerable adults or children. Ability to work under high pressure with high demand and tight deadlines. Experience in data capture and working with customer management databases. Familiarity with social housing and its related services. Skills and Abilities: Strong communication and influencing skills. Ability to contribute to the long-term development of the service area. Basic IT skills with the ability to learn new systems quickly. Competence in managing large and complex schedules. Flexibility to work out of hours and on weekends if required. Application Process: To be considered for this position, please email your CV to (url removed). Only candidates with the relevant experience will be contacted. We look forward to hearing from you and potentially welcoming you to our team! Resourcing Group is acting as an Employment Business in relation to this vacancy.
May 18, 2024
Seasonal
Job Title: Customer Service Officer Location: HA9 0FJ Working Hours: Monday - Friday, 8:45 AM - 5:30 PM (36 hours per week) Rate of Pay: 15.06 PAYE or 19.21 Umbrella Job Description: We are seeking a dedicated and experienced Customer Service Officer to join our team. The successful candidate will be joining a team within a call centre environment, specifically dealing with adult social care inquiries. This role requires a high level of empathy, quick thinking, and the ability to efficiently handle multiple IT systems, manage email, and telephone inquiries. The candidate will also be responsible for screening adults for social care needs, ensuring a good understanding of local authorities and the services they provide. Social housing experience is essential for this role. Key Responsibilities: Handle and respond to email and telephone inquiries efficiently and empathetically. Screen adults for the need of social care and provide appropriate guidance. Learn and manage multiple IT systems for effective operation. Understand and navigate local authority services related to social care. Ensure safeguarding of vulnerable adults, adhering to relevant protocols. Manage large and complex schedules, including the creation and management of transport routes. Contribute to the long-term development of the service area. Perform basic procurement or commissioning of services as required. Experience: Proven track record at an operational level within a large and complex organisation. Experience in an operational environment where transport was a key element. Experience in creating and managing schedules or transport routes. Basic procurement or commissioning of services experience. Background in an environment focused on safeguarding vulnerable adults or children. Ability to work under high pressure with high demand and tight deadlines. Experience in data capture and working with customer management databases. Familiarity with social housing and its related services. Skills and Abilities: Strong communication and influencing skills. Ability to contribute to the long-term development of the service area. Basic IT skills with the ability to learn new systems quickly. Competence in managing large and complex schedules. Flexibility to work out of hours and on weekends if required. Application Process: To be considered for this position, please email your CV to (url removed). Only candidates with the relevant experience will be contacted. We look forward to hearing from you and potentially welcoming you to our team! Resourcing Group is acting as an Employment Business in relation to this vacancy.
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
May 18, 2024
Full time
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
May 18, 2024
Full time
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
SNG Formerly Sovereign Housing Association
Christchurch, Dorset
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
May 18, 2024
Full time
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 1-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 14.74 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: LE67 3FJ Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
May 18, 2024
Contractor
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 1-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 14.74 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: LE67 3FJ Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Fire Safety Officer £346p/d Umbrella Rate (Inside IR35) Initial 3 Months Newham - London What will you do? An active technical team member managing all aspects of fire safety across the Council housing assets ensuring services are maintained and improved. To provide an operational fire safety management function for all Council owned and managed housing assets delivering continuous improvement in resident safety. Supporting compliance with both statutory and non-statutory fire safety legislation and associated building regulations. To carry out fire risk assessments across all of the councils housing stock. What do you need? To be successful in your application for this role you will need to demonstrate the following on application and through the interview process: Recognised construction/Fire Safety qualification - related qualification to at least HNC or HND level with a demonstrable record of accomplishment as a project manager on large and moderately complex projects Experience in managing the quality of largescale fire remedial projects on residential buildings. UK Resident. This role will require you to obtain an Enhanced/Standard satisfactory clearance from the Disclosure and Barring Service What to do next? This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV. To understand more about the role a JD is available upon request.
May 18, 2024
Contractor
Fire Safety Officer £346p/d Umbrella Rate (Inside IR35) Initial 3 Months Newham - London What will you do? An active technical team member managing all aspects of fire safety across the Council housing assets ensuring services are maintained and improved. To provide an operational fire safety management function for all Council owned and managed housing assets delivering continuous improvement in resident safety. Supporting compliance with both statutory and non-statutory fire safety legislation and associated building regulations. To carry out fire risk assessments across all of the councils housing stock. What do you need? To be successful in your application for this role you will need to demonstrate the following on application and through the interview process: Recognised construction/Fire Safety qualification - related qualification to at least HNC or HND level with a demonstrable record of accomplishment as a project manager on large and moderately complex projects Experience in managing the quality of largescale fire remedial projects on residential buildings. UK Resident. This role will require you to obtain an Enhanced/Standard satisfactory clearance from the Disclosure and Barring Service What to do next? This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV. To understand more about the role a JD is available upon request.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Commercial & Leasehold Property Officer Salary: £39,374 Location: Manchester - Agile - some attendance to office/customers homes required Full Time, Permanent Closing Date: 28th May 2024 Interview date 7th June 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Commercial & Leasehold Property Officer to join us! You'll provide a professional, high-quality service to One Manchester's current and future market rent, rent to buy, shared ownership and leasehold customers. Using a customer focused, proactive & responsive approach to ensure they are managed in accordance with legislation, regulation, procedures, policies, and best practice to achieve high satisfaction levels and value for money through effective management. What we're looking for: Current specialist knowledge/experience of either leasehold, shared ownership, property sales, lettings, tenancy, or block management. Excellent customer service skills with experience of developing effective relationships with customers, colleagues, stakeholders, and partners. Capable in creating successful relationships, resolving disputes, sustaining tenancies, and delivering maximum growth in a commercial and competitive environment. Proficient in maintaining accurate and up to date records, performance indicators, following any set processes. Strong IT Skills with knowledge of Microsoft Office, CRM and management systems. Access to a car, full UK driving license and be willing to travel for business needs. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
May 17, 2024
Full time
Commercial & Leasehold Property Officer Salary: £39,374 Location: Manchester - Agile - some attendance to office/customers homes required Full Time, Permanent Closing Date: 28th May 2024 Interview date 7th June 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Commercial & Leasehold Property Officer to join us! You'll provide a professional, high-quality service to One Manchester's current and future market rent, rent to buy, shared ownership and leasehold customers. Using a customer focused, proactive & responsive approach to ensure they are managed in accordance with legislation, regulation, procedures, policies, and best practice to achieve high satisfaction levels and value for money through effective management. What we're looking for: Current specialist knowledge/experience of either leasehold, shared ownership, property sales, lettings, tenancy, or block management. Excellent customer service skills with experience of developing effective relationships with customers, colleagues, stakeholders, and partners. Capable in creating successful relationships, resolving disputes, sustaining tenancies, and delivering maximum growth in a commercial and competitive environment. Proficient in maintaining accurate and up to date records, performance indicators, following any set processes. Strong IT Skills with knowledge of Microsoft Office, CRM and management systems. Access to a car, full UK driving license and be willing to travel for business needs. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
May 17, 2024
Full time
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
HR Officer Stafford / Hybrid Permanent 26,118 37 hours pw Hamilton Woods Associates are currently recruiting for a HR Officer to join a Housing Association in Stafford. Office working would be expected for a minimum of 2 days a week, but business need dependent. The purpose of the role will be to support the delivery of a comprehensive first class People Team service. Responsibilities of the HR Officer includes: Providing high quality first line advice to line managers and staff as appropriate and signposting to the necessary policies and procedures Ensuring all new starters have the appropriate Right to Work, references, Occupational Health and DBS checks. Tracking case work progress for the organisation Ensuring that audit and compliance protocols are maintained and that audit checks are carried out in key areas of work Processing any purchase order requests and invoices in the appropriate systems for authorisations Managing the People inbox in a timely manner Assisting the People Advisors and Business Partner's with case work as necessary Managing the driver checks and DBS checks across the organisation, and escalating where necessary Maintaining data and systems with a high level of accuracy and in line with policy and GDPR Issuing contracts to all new starters within the agreed timescales Supporting the Talent Acquisition team in times of annual leave or bulk/high level recruitment campaigns Drafting and sending relevant correspondence in relation to employee relations cases Benefits of the HR Officer: 25 days annual leave, + 3 concessionary days + bank holidays (option to purchase additional) Shop Discount Gym Discount 24/7 GP services access via WeCare Salary sacrifice pension scheme optional Volunteering Day EV car Scheme Cycle to Work Scheme To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
May 17, 2024
Full time
HR Officer Stafford / Hybrid Permanent 26,118 37 hours pw Hamilton Woods Associates are currently recruiting for a HR Officer to join a Housing Association in Stafford. Office working would be expected for a minimum of 2 days a week, but business need dependent. The purpose of the role will be to support the delivery of a comprehensive first class People Team service. Responsibilities of the HR Officer includes: Providing high quality first line advice to line managers and staff as appropriate and signposting to the necessary policies and procedures Ensuring all new starters have the appropriate Right to Work, references, Occupational Health and DBS checks. Tracking case work progress for the organisation Ensuring that audit and compliance protocols are maintained and that audit checks are carried out in key areas of work Processing any purchase order requests and invoices in the appropriate systems for authorisations Managing the People inbox in a timely manner Assisting the People Advisors and Business Partner's with case work as necessary Managing the driver checks and DBS checks across the organisation, and escalating where necessary Maintaining data and systems with a high level of accuracy and in line with policy and GDPR Issuing contracts to all new starters within the agreed timescales Supporting the Talent Acquisition team in times of annual leave or bulk/high level recruitment campaigns Drafting and sending relevant correspondence in relation to employee relations cases Benefits of the HR Officer: 25 days annual leave, + 3 concessionary days + bank holidays (option to purchase additional) Shop Discount Gym Discount 24/7 GP services access via WeCare Salary sacrifice pension scheme optional Volunteering Day EV car Scheme Cycle to Work Scheme To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
We have a permanent, full-time opportunity for an Estate Assistant to join our Estates team working 35 hours per week, Monday to Friday, from 08:00am to 4:00pm. You will be responsible for providing high quality grounds and garden services to our schemes based in and around Welwyn Garden City in Hertfordshire. Reporting into the Estates Services Officer you will be responsible for providing high quality Cleaning and Gardening services to our schemes. We are looking for someone who has good customer service skills as you will be interacting with our customers and colleagues. The work can sometimes be quite physically demanding. You will also be able to demonstrate the following essential skills:• Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.• Experience and knowledge of lawn, shrub, and plant care.• Proven experience of achieving high levels of customer satisfaction• Ability to carry out physical tasks within Health and Safety guidelines.• Able to work effectively within a team.• Ability to use all equipment safely and effectively.• Ability to work effectively without high levels of supervision.• Knowledge of Health and Safety legislation, including COSHH and PPE. Some of the key duties involved are: • Grounds, maintenance, and external gardening work (Hedge trimming, grass cutting, weed and moss control etc).• Cleaning internal and external communal areas.• Using mechanical cleaning tools.• Cleaning of internal communal areas including lifts, corridors (mopping dusting and vacuuming).• Bin store/bulk waste management.• Litter picking.• Customer interaction. Work Schedule • Monday to Friday - 8am - 4pm.• 35 hour per week• No weekend working.• Start and end location within Welwyn Garden City, you will be expected to travel within the home counties. Essential Requirements • Full clean UK driving licence. • Ideally 2 years gardening experience (but will accept less if you are the right candidate) If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Please apply by submitting your CV as a word or pdf attachment. The welcome bonus is payable in two parts £500 is paid in your first month's salary and £500 is paid when you pass your probation. To be eligible for the Welcome Bonus you must be an external applicant and not currently employed by The Guinness Partnership. Please note: Guinness employees who have left the company within the last 12 months are not eligible to receive recruitment incentive payments.INDTGP
May 17, 2024
Full time
We have a permanent, full-time opportunity for an Estate Assistant to join our Estates team working 35 hours per week, Monday to Friday, from 08:00am to 4:00pm. You will be responsible for providing high quality grounds and garden services to our schemes based in and around Welwyn Garden City in Hertfordshire. Reporting into the Estates Services Officer you will be responsible for providing high quality Cleaning and Gardening services to our schemes. We are looking for someone who has good customer service skills as you will be interacting with our customers and colleagues. The work can sometimes be quite physically demanding. You will also be able to demonstrate the following essential skills:• Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.• Experience and knowledge of lawn, shrub, and plant care.• Proven experience of achieving high levels of customer satisfaction• Ability to carry out physical tasks within Health and Safety guidelines.• Able to work effectively within a team.• Ability to use all equipment safely and effectively.• Ability to work effectively without high levels of supervision.• Knowledge of Health and Safety legislation, including COSHH and PPE. Some of the key duties involved are: • Grounds, maintenance, and external gardening work (Hedge trimming, grass cutting, weed and moss control etc).• Cleaning internal and external communal areas.• Using mechanical cleaning tools.• Cleaning of internal communal areas including lifts, corridors (mopping dusting and vacuuming).• Bin store/bulk waste management.• Litter picking.• Customer interaction. Work Schedule • Monday to Friday - 8am - 4pm.• 35 hour per week• No weekend working.• Start and end location within Welwyn Garden City, you will be expected to travel within the home counties. Essential Requirements • Full clean UK driving licence. • Ideally 2 years gardening experience (but will accept less if you are the right candidate) If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Please apply by submitting your CV as a word or pdf attachment. The welcome bonus is payable in two parts £500 is paid in your first month's salary and £500 is paid when you pass your probation. To be eligible for the Welcome Bonus you must be an external applicant and not currently employed by The Guinness Partnership. Please note: Guinness employees who have left the company within the last 12 months are not eligible to receive recruitment incentive payments.INDTGP
Ashfield District Council
Sutton-in-ashfield, Nottinghamshire
Ashfield District Council have a great opportunity for a Team Leader (Lettings & Right to Buy) to join us in Kirkby-in-Ashfield . You will join us on a full time, permanent basis , and in return, you will receive a competitive salary of Salary £36,648 - £39,186 per annum (pay award pending) We are looking for a talented Team Leader who has a commitment to deliver exceptional customer service and a passion for meeting the housing needs of local residents. You will be responsible for all aspects of the Council's Lettings service, including the management of the Housing Register, overseeing the short-listing of suitable applicants and the efficient letting of vacant Council homes. There are currently 4500 residents registered for housing and 500 homes are let each year out of a stock of 6600 homes. Ensuring homes are let quickly, so as to maximise rental income, is crucial. You will be responsible for meeting key performance indicators and ensuring the Team are driven to deliver. With many older and vulnerable applicants, the need for efficiency needs to be balanced with a requirement to provide a compassionate and supportive service. In addition, you will lead in respect of the management and delivery of the Right to Buy service for tenants who wish to purchase their Council home. You will ensure that information is made available and that robust checks are conducted as part of the sales process. You will need to have good knowledge and understanding of relevant housing legislation, statutory guidance and Council policies and procedures, and an ability to apply this in a range of different circumstances. Your personal skills will be crucial to your success. You will need to be motivated, resilient, organised and have excellent people management skills. Closing date for the Team Leader role: 2 June 2024Interview date for the Team Leader or role: 11/12 June 2024 Why not click 'apply' today? Don't miss out on this opportunity to develop your career as our Team Leader. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
May 17, 2024
Full time
Ashfield District Council have a great opportunity for a Team Leader (Lettings & Right to Buy) to join us in Kirkby-in-Ashfield . You will join us on a full time, permanent basis , and in return, you will receive a competitive salary of Salary £36,648 - £39,186 per annum (pay award pending) We are looking for a talented Team Leader who has a commitment to deliver exceptional customer service and a passion for meeting the housing needs of local residents. You will be responsible for all aspects of the Council's Lettings service, including the management of the Housing Register, overseeing the short-listing of suitable applicants and the efficient letting of vacant Council homes. There are currently 4500 residents registered for housing and 500 homes are let each year out of a stock of 6600 homes. Ensuring homes are let quickly, so as to maximise rental income, is crucial. You will be responsible for meeting key performance indicators and ensuring the Team are driven to deliver. With many older and vulnerable applicants, the need for efficiency needs to be balanced with a requirement to provide a compassionate and supportive service. In addition, you will lead in respect of the management and delivery of the Right to Buy service for tenants who wish to purchase their Council home. You will ensure that information is made available and that robust checks are conducted as part of the sales process. You will need to have good knowledge and understanding of relevant housing legislation, statutory guidance and Council policies and procedures, and an ability to apply this in a range of different circumstances. Your personal skills will be crucial to your success. You will need to be motivated, resilient, organised and have excellent people management skills. Closing date for the Team Leader role: 2 June 2024Interview date for the Team Leader or role: 11/12 June 2024 Why not click 'apply' today? Don't miss out on this opportunity to develop your career as our Team Leader. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details