Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We're looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you'll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You'll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we're looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click ' apply ' today. We would love to hear from you!
May 19, 2024
Full time
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We're looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you'll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You'll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we're looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click ' apply ' today. We would love to hear from you!
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Commercial & Leasehold Property Officer Salary: £39,374 Location: Manchester - Agile - some attendance to office/customers homes required Full Time, Permanent Closing Date: 28th May 2024 Interview date 7th June 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Commercial & Leasehold Property Officer to join us! You'll provide a professional, high-quality service to One Manchester's current and future market rent, rent to buy, shared ownership and leasehold customers. Using a customer focused, proactive & responsive approach to ensure they are managed in accordance with legislation, regulation, procedures, policies, and best practice to achieve high satisfaction levels and value for money through effective management. What we're looking for: Current specialist knowledge/experience of either leasehold, shared ownership, property sales, lettings, tenancy, or block management. Excellent customer service skills with experience of developing effective relationships with customers, colleagues, stakeholders, and partners. Capable in creating successful relationships, resolving disputes, sustaining tenancies, and delivering maximum growth in a commercial and competitive environment. Proficient in maintaining accurate and up to date records, performance indicators, following any set processes. Strong IT Skills with knowledge of Microsoft Office, CRM and management systems. Access to a car, full UK driving license and be willing to travel for business needs. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
May 17, 2024
Full time
Commercial & Leasehold Property Officer Salary: £39,374 Location: Manchester - Agile - some attendance to office/customers homes required Full Time, Permanent Closing Date: 28th May 2024 Interview date 7th June 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Commercial & Leasehold Property Officer to join us! You'll provide a professional, high-quality service to One Manchester's current and future market rent, rent to buy, shared ownership and leasehold customers. Using a customer focused, proactive & responsive approach to ensure they are managed in accordance with legislation, regulation, procedures, policies, and best practice to achieve high satisfaction levels and value for money through effective management. What we're looking for: Current specialist knowledge/experience of either leasehold, shared ownership, property sales, lettings, tenancy, or block management. Excellent customer service skills with experience of developing effective relationships with customers, colleagues, stakeholders, and partners. Capable in creating successful relationships, resolving disputes, sustaining tenancies, and delivering maximum growth in a commercial and competitive environment. Proficient in maintaining accurate and up to date records, performance indicators, following any set processes. Strong IT Skills with knowledge of Microsoft Office, CRM and management systems. Access to a car, full UK driving license and be willing to travel for business needs. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 17, 2024
Full time
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure and managing own caseload. The manager is keen to support Officers as they understand the pressures of the role. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. The Officer must have experience working closely with Anti-social behaviour cases and writing up on all cases. An exciting opportunity to join an expanding team! What are they looking for? Experience managing a busy patch of properties regarding tenancy management and estate related issues. Recent experience working within a Local Authority or Housing Association Experience managing high and Low level Anti-Social Behaviour cases What we want from you Tenancy and estate management, investigating nuisance and anti-social behaviour Responsible for developing estate action plans with external groups and also attend evening meetings when required. The role will include covering reception duty on a rota basis as and when required. Main contact for estate maintenance, offering advice, writing up reports on all issues. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
May 17, 2024
Contractor
Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure and managing own caseload. The manager is keen to support Officers as they understand the pressures of the role. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. The Officer must have experience working closely with Anti-social behaviour cases and writing up on all cases. An exciting opportunity to join an expanding team! What are they looking for? Experience managing a busy patch of properties regarding tenancy management and estate related issues. Recent experience working within a Local Authority or Housing Association Experience managing high and Low level Anti-Social Behaviour cases What we want from you Tenancy and estate management, investigating nuisance and anti-social behaviour Responsible for developing estate action plans with external groups and also attend evening meetings when required. The role will include covering reception duty on a rota basis as and when required. Main contact for estate maintenance, offering advice, writing up reports on all issues. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
May 17, 2024
Seasonal
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We re looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you ll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You ll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click apply today. We would love to hear from you!
May 15, 2024
Full time
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We re looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you ll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You ll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click apply today. We would love to hear from you!
Salary: £49,686 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trads operative?s minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 15, 2024
Full time
Salary: £49,686 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trads operative?s minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Johnnie Johnson Housing Trust
Manchester, Lancashire
Are you working in the Social Housing Sector, perhaps as a Support Worker, or Caretaker, or maybe you are working in the Care Sector, or as an Estate Agent and are intrigued by the work of a Community Housing Officer? Or you may just want a complete change in career, and are keen to make a real difference and join an organisation that strives to deliver their values? If so, we'd be delighted to hear from you! We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. We're looking for someone who will be able to: Engage with residents on a day-to-day basis, gaining a deep understanding of their needs and priorities to develop outcome focused action plans. Support the development of sustainable communities so that residents can live, grow and thrive together through the delivery of community engagement and health and wellbeing activities. Use your knowledge of voids, lettings, income collection, anti-social behaviour, and tenancy management to deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies. So now you've heard a bit about what you'll do, let us tell you a bit about the team - it's important to know who you might be working with, right? Our Team You'll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers. We're led by Rachel our Regional Neighbourhood Manager and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You Ideally, we're looking for someone who has previous experience in a similar role, however this is not essential, it's more important that you are a great communicator, have great customer service experience and puts customers at the heart of everything you do. You'll enjoy a challenge, be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents. You'll be comfortable working on your own, as well as with colleagues across the business in an environment focused on continuous improvement and digital innovation. You'll also need access to a car as there is frequent travel required between our independent living schemes. If you think you've got most of what we are looking for, but not everything, we'd still love to hear from you. And the benefits of working for us? We work in a hybrid, agile way, you work where you need to as long as our residents and customers are put first. You'll also have a degree of flexibility, so you can attend the important things in life. Whether that's a gym class you'd love to attend, your child's school play or maybe it's just that you've got a new fridge being delivered, we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years' service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don't you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications. You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country and like Johnnie Johnson has been in operation for over 50 years and have over 120,000 homes. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible 'My Lifestyle' approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working.
May 15, 2024
Full time
Are you working in the Social Housing Sector, perhaps as a Support Worker, or Caretaker, or maybe you are working in the Care Sector, or as an Estate Agent and are intrigued by the work of a Community Housing Officer? Or you may just want a complete change in career, and are keen to make a real difference and join an organisation that strives to deliver their values? If so, we'd be delighted to hear from you! We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. We're looking for someone who will be able to: Engage with residents on a day-to-day basis, gaining a deep understanding of their needs and priorities to develop outcome focused action plans. Support the development of sustainable communities so that residents can live, grow and thrive together through the delivery of community engagement and health and wellbeing activities. Use your knowledge of voids, lettings, income collection, anti-social behaviour, and tenancy management to deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies. So now you've heard a bit about what you'll do, let us tell you a bit about the team - it's important to know who you might be working with, right? Our Team You'll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers. We're led by Rachel our Regional Neighbourhood Manager and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You Ideally, we're looking for someone who has previous experience in a similar role, however this is not essential, it's more important that you are a great communicator, have great customer service experience and puts customers at the heart of everything you do. You'll enjoy a challenge, be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents. You'll be comfortable working on your own, as well as with colleagues across the business in an environment focused on continuous improvement and digital innovation. You'll also need access to a car as there is frequent travel required between our independent living schemes. If you think you've got most of what we are looking for, but not everything, we'd still love to hear from you. And the benefits of working for us? We work in a hybrid, agile way, you work where you need to as long as our residents and customers are put first. You'll also have a degree of flexibility, so you can attend the important things in life. Whether that's a gym class you'd love to attend, your child's school play or maybe it's just that you've got a new fridge being delivered, we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years' service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don't you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications. You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country and like Johnnie Johnson has been in operation for over 50 years and have over 120,000 homes. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible 'My Lifestyle' approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working.
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 14, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Closing date for completed applications: 26th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support. 91% of staff say their work has special meaning and their work is not just a job (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let s make this happen. To join the team you ll need: Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work here? The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include: Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded. Access to the employee assistance programme including professional financial advice and counselling. An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed) At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about these values can be found on the website and a copy of the behavioural framework can be provided on request. The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace. All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 14, 2024
Full time
Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Closing date for completed applications: 26th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support. 91% of staff say their work has special meaning and their work is not just a job (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let s make this happen. To join the team you ll need: Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work here? The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include: Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded. Access to the employee assistance programme including professional financial advice and counselling. An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed) At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about these values can be found on the website and a copy of the behavioural framework can be provided on request. The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace. All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Client Local Authority in Hounslow Job Title Housing and Tenancy Services Officer Pay Rate 20.44 an hour PAYE Hours 36 Hours a week (Mon-Fri) 9AM-5PM 10-6 or 8-4 also available Duration 3 Month Contract Location Hybrid - 3 days in Hounslow House,7 Bah Road,Hounslow and 2 days home. Description PURPOSE OF ROLE: You are a frontline professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. You adopt a preventative approach and are solution focussed to ensure that the needs of tenants are effectively met. You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves but supporting them where they need some extra help. You work well with others to ensure tenants live safely and independently in their homes. KEY ACCOUNTABILITIES: Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes. Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time. Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships. Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met. Make timely referrals to other teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2024
Contractor
Client Local Authority in Hounslow Job Title Housing and Tenancy Services Officer Pay Rate 20.44 an hour PAYE Hours 36 Hours a week (Mon-Fri) 9AM-5PM 10-6 or 8-4 also available Duration 3 Month Contract Location Hybrid - 3 days in Hounslow House,7 Bah Road,Hounslow and 2 days home. Description PURPOSE OF ROLE: You are a frontline professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. You adopt a preventative approach and are solution focussed to ensure that the needs of tenants are effectively met. You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves but supporting them where they need some extra help. You work well with others to ensure tenants live safely and independently in their homes. KEY ACCOUNTABILITIES: Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes. Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time. Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships. Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met. Make timely referrals to other teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
We have an urgent need for a temporary Home Ownership Officer to work on a temporary basis for 12 weeks. The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester (mainly). This role is paying 23.10 ph (based on 35 hour week, 32,002.39 p/a) and will require a Basic DBS upon booking. You will provide a customer focused account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards. Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. If you would like to apply or for more information, please contact (url removed)
May 14, 2024
Seasonal
We have an urgent need for a temporary Home Ownership Officer to work on a temporary basis for 12 weeks. The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester (mainly). This role is paying 23.10 ph (based on 35 hour week, 32,002.39 p/a) and will require a Basic DBS upon booking. You will provide a customer focused account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards. Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. If you would like to apply or for more information, please contact (url removed)
To provide a personal holistic housing management service to a key group of residents. Your work will support the Resident Promise, working alongside residents you will be an advocate on their behalf within the organisation to support excellent service delivery. Client Details Our client is a leading Housing Association based in East London. Description The key responsibilities: Tenancy/lease management - Providing advice, managing requests, and taking action where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and taking action; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and sub units in a patch to minimise void periods. Includes visits to outgoing tenants, applicant viewings, assessment and sign ups, settling in visits and liaison with other teams involved in the voids process Profile The successful candidate: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Previous Housing/Neighbourhood Officer experience Job Offer What is on offer? Up to 38,000 salary 6 Month contract Hybrid Working Great annual leave package
May 14, 2024
Contractor
To provide a personal holistic housing management service to a key group of residents. Your work will support the Resident Promise, working alongside residents you will be an advocate on their behalf within the organisation to support excellent service delivery. Client Details Our client is a leading Housing Association based in East London. Description The key responsibilities: Tenancy/lease management - Providing advice, managing requests, and taking action where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and taking action; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and sub units in a patch to minimise void periods. Includes visits to outgoing tenants, applicant viewings, assessment and sign ups, settling in visits and liaison with other teams involved in the voids process Profile The successful candidate: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Previous Housing/Neighbourhood Officer experience Job Offer What is on offer? Up to 38,000 salary 6 Month contract Hybrid Working Great annual leave package
Client Local Authority in Croydon Job Title Damp & Mould Support Officer Pay Rate 160 to 200 per day Umbrella depending on skills and experience Hours 36 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 6 Month Contract Location Hybrid Working - 3 days at the (Croydon)office and 2 days at home Description Job Description Reports to Damp and Mould Manager within busy and high-profile Disrepair Team Managing the Damp and Mould Mailbox Maintaining the D&M Database Processing D&M Claims Supporting the management of Claims to ensure a successful outcome Issuing and managing orders in housing management system Processing supplier invoices Monitoring supplier programmes of work and progress of work packages Analysing Damp and Mould data and generating reports to provide actionable insights Action point taking for team, supplier and other meetings Liaising and collaborating with D&M Manager, D&M Surveyors and D&M Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service Other reasonable duties and tasks as required Role Requirements Damp and Mould experience preferred, but not required - training will be provided Experience of working in Social Housing sector would be advantageous Excellent communication and customer service skills Excellent administration skills Ability to work under pressure and meet deadlines and targets Proficient in Outlook, Teams and SharePoint and, in particular, Excel Experience of using housing management systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 13, 2024
Seasonal
Client Local Authority in Croydon Job Title Damp & Mould Support Officer Pay Rate 160 to 200 per day Umbrella depending on skills and experience Hours 36 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 6 Month Contract Location Hybrid Working - 3 days at the (Croydon)office and 2 days at home Description Job Description Reports to Damp and Mould Manager within busy and high-profile Disrepair Team Managing the Damp and Mould Mailbox Maintaining the D&M Database Processing D&M Claims Supporting the management of Claims to ensure a successful outcome Issuing and managing orders in housing management system Processing supplier invoices Monitoring supplier programmes of work and progress of work packages Analysing Damp and Mould data and generating reports to provide actionable insights Action point taking for team, supplier and other meetings Liaising and collaborating with D&M Manager, D&M Surveyors and D&M Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service Other reasonable duties and tasks as required Role Requirements Damp and Mould experience preferred, but not required - training will be provided Experience of working in Social Housing sector would be advantageous Excellent communication and customer service skills Excellent administration skills Ability to work under pressure and meet deadlines and targets Proficient in Outlook, Teams and SharePoint and, in particular, Excel Experience of using housing management systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Housing Officer Kings Lynn & Surrounding Areas Up to £37,785.59 per annum (plus £2,600 car allowance - non-contractual) Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be part of a dynamic team, working collectively to deliver an efficient tenancy & estate management service? If so, our client's Housing Officer role could be the perfect job for you As a Housing Officer, you will be responsible for providing a high-level housing service for their customers across Kings Lynn (and surrounding areas), ensuring that they always receive an excellent service. You'll be working with customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Further key responsibilities are listed below: Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists across the Group. Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies. Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required. Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with their Customer Service team to help customers to develop skills to gain training, education and employment. In order to be successful in application for their Housing Officer role, you'll need a strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. Having previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings is also a must, along with good digital skills across Microsoft packages. Their Housing Officer role is a hybrid position, contracted to 36.25 hours per week. This means travel across Kings Lynn and the surrounding areas supporting customers for the majority of the week, with some time working from home too. You will also have a weekly presence in their Boston office, but they are open to discussion around how this is built into working weeks. This is a hugely exciting time to join them - not only are they continuously striving to achieve better results for their customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Their Housing Officer opportunity will help to develop and enhance your knowledge in Social Housing, and offers fantastic career progression opportunities. They offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to their Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us A competitive 28-day annual leave entitlement plus bank holidays Car Allowance = £2,600 per annum (non-contractual, annually reviewed) Pension Scheme with contributions matched by us up to 8.5% Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers The important things - They can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day. Equal Opportunities As an equal opportunities' employer, our client is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. They pride ourselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. They aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join them
May 13, 2024
Full time
Housing Officer Kings Lynn & Surrounding Areas Up to £37,785.59 per annum (plus £2,600 car allowance - non-contractual) Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be part of a dynamic team, working collectively to deliver an efficient tenancy & estate management service? If so, our client's Housing Officer role could be the perfect job for you As a Housing Officer, you will be responsible for providing a high-level housing service for their customers across Kings Lynn (and surrounding areas), ensuring that they always receive an excellent service. You'll be working with customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Further key responsibilities are listed below: Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists across the Group. Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies. Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required. Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with their Customer Service team to help customers to develop skills to gain training, education and employment. In order to be successful in application for their Housing Officer role, you'll need a strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. Having previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings is also a must, along with good digital skills across Microsoft packages. Their Housing Officer role is a hybrid position, contracted to 36.25 hours per week. This means travel across Kings Lynn and the surrounding areas supporting customers for the majority of the week, with some time working from home too. You will also have a weekly presence in their Boston office, but they are open to discussion around how this is built into working weeks. This is a hugely exciting time to join them - not only are they continuously striving to achieve better results for their customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Their Housing Officer opportunity will help to develop and enhance your knowledge in Social Housing, and offers fantastic career progression opportunities. They offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to their Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us A competitive 28-day annual leave entitlement plus bank holidays Car Allowance = £2,600 per annum (non-contractual, annually reviewed) Pension Scheme with contributions matched by us up to 8.5% Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers The important things - They can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day. Equal Opportunities As an equal opportunities' employer, our client is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. They pride ourselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. They aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join them