Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
May 18, 2024
Full time
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Closing date for completed applications: 26th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support. 91% of staff say their work has special meaning and their work is not just a job (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let s make this happen. To join the team you ll need: Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work here? The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include: Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded. Access to the employee assistance programme including professional financial advice and counselling. An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed) At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about these values can be found on the website and a copy of the behavioural framework can be provided on request. The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace. All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 14, 2024
Full time
Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Closing date for completed applications: 26th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support. 91% of staff say their work has special meaning and their work is not just a job (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let s make this happen. To join the team you ll need: Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work here? The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include: Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded. Access to the employee assistance programme including professional financial advice and counselling. An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed) At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about these values can be found on the website and a copy of the behavioural framework can be provided on request. The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace. All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title: Benefits and Housing Needs Officer Location: Hackney Salary / Pay Rate: 25 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points. The Candidate To have strong verbal and adept written communication skills during casework engagement with; customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates. Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996. Must have a minimum of at least 5 years experience of working in Local Government and/or any other government / political organisation. To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher. To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
May 08, 2024
Seasonal
Job Title: Benefits and Housing Needs Officer Location: Hackney Salary / Pay Rate: 25 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points. The Candidate To have strong verbal and adept written communication skills during casework engagement with; customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates. Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996. Must have a minimum of at least 5 years experience of working in Local Government and/or any other government / political organisation. To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher. To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Are you passionate about making a real difference in your community? We're seeking a dedicated Homelessness Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this rewarding opportunity: Swift and Thorough Response : You'll be at the forefront of addressing stage 1 assigned casework, inquiries from Members of Parliament and the Mayor, and Freedom of Information requests, ensuring timely responses within standard KPI turnaround times. Effective Communication Skills : Your strong verbal and written communication abilities will be crucial in engaging with customers, colleagues, and partners, especially during challenging conversations with vulnerable groups. In-depth Understanding : You'll need a solid grasp of the complexities surrounding benefits, Council tax reduction schemes, and statutory obligations related to homelessness and allocations under the Housing Act 1996. Extensive Experience : With a minimum of 5 years of experience in Local Government or similar organizations, you'll bring valuable expertise to the table. Efficient Prioritization : Managing business critical casework and FOI requests will be second nature to you, ensuring tasks are prioritized effectively. Thorough Investigation : Implementing robust casework management methods, you'll leave no stone unturned in exploring all avenues to resolve disputes effectively. Collaborative Approach : Working across all service areas, you'll compile essential information to address assigned casework comprehensively. Knowledge Sharing : Embracing a 'one council' ethos, you'll share best practices with colleagues and contribute to continuous improvement initiatives. Risk Mitigation : Identifying and mitigating financial and reputational risks, you'll seek pragmatic solutions to resolve disputes while upholding service integrity. Safeguarding Priority : Ensuring the safety of all individuals involved, you'll meticulously follow through on safeguarding measures to mitigate any potential risks. Team Collaboration : You'll assist colleagues in determining casework ownership and collaborate with other directorates to deliver joint responses effectively. Strategic Contribution : Contributing to the service's strategic objectives, you'll play a vital role in achieving performance targets and council-wide plans. Data Integrity : Maintaining high standards of data integrity, you'll update casework systems with insightful observations and outcomes. Regulatory Compliance : Adhering strictly to statutory regulations such as GDPR, you'll ensure all investigations and responses align with policy guidelines. Flexibility and Dedication : Prepared to undertake additional duties as required, including weekend work, your commitment to serving the community knows no bounds. Join us in making a tangible difference in the lives of those experiencing homelessness. Apply now to be part of our passionate team in Hackney!
May 08, 2024
Contractor
Are you passionate about making a real difference in your community? We're seeking a dedicated Homelessness Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this rewarding opportunity: Swift and Thorough Response : You'll be at the forefront of addressing stage 1 assigned casework, inquiries from Members of Parliament and the Mayor, and Freedom of Information requests, ensuring timely responses within standard KPI turnaround times. Effective Communication Skills : Your strong verbal and written communication abilities will be crucial in engaging with customers, colleagues, and partners, especially during challenging conversations with vulnerable groups. In-depth Understanding : You'll need a solid grasp of the complexities surrounding benefits, Council tax reduction schemes, and statutory obligations related to homelessness and allocations under the Housing Act 1996. Extensive Experience : With a minimum of 5 years of experience in Local Government or similar organizations, you'll bring valuable expertise to the table. Efficient Prioritization : Managing business critical casework and FOI requests will be second nature to you, ensuring tasks are prioritized effectively. Thorough Investigation : Implementing robust casework management methods, you'll leave no stone unturned in exploring all avenues to resolve disputes effectively. Collaborative Approach : Working across all service areas, you'll compile essential information to address assigned casework comprehensively. Knowledge Sharing : Embracing a 'one council' ethos, you'll share best practices with colleagues and contribute to continuous improvement initiatives. Risk Mitigation : Identifying and mitigating financial and reputational risks, you'll seek pragmatic solutions to resolve disputes while upholding service integrity. Safeguarding Priority : Ensuring the safety of all individuals involved, you'll meticulously follow through on safeguarding measures to mitigate any potential risks. Team Collaboration : You'll assist colleagues in determining casework ownership and collaborate with other directorates to deliver joint responses effectively. Strategic Contribution : Contributing to the service's strategic objectives, you'll play a vital role in achieving performance targets and council-wide plans. Data Integrity : Maintaining high standards of data integrity, you'll update casework systems with insightful observations and outcomes. Regulatory Compliance : Adhering strictly to statutory regulations such as GDPR, you'll ensure all investigations and responses align with policy guidelines. Flexibility and Dedication : Prepared to undertake additional duties as required, including weekend work, your commitment to serving the community knows no bounds. Join us in making a tangible difference in the lives of those experiencing homelessness. Apply now to be part of our passionate team in Hackney!
Benefits and Housing Needs Officer Hackney Job Role To formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points. To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher. To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework. To mitigate financial risks and reputational damage to the service in all casework received, and to determine whether or not that the service is at fault within the disputed matter and if fault is found, then the post holder must weigh up all pragmatic resolution options available to sufficiently resolve formal disputes and all other forms of casework on first response. To identify and mitigate all risks related to safeguarding, by exhaustively exploring and following through to completion all necessary action points to ensure no member of the public and/or staff colleagues are at risk of danger or harm at any time. To assist the team colleagues to determine casework ownership within the service or to another directorate within the Council. In addition to working in collaboration with other directorates to successfully deliver robust joint casework responses. To contribute toward the Complaints team's overall efforts to meet the services strategic and performance objectives and corporate council-wide plans. To competently update all casework related software business systems / customer record databases with any insightful observations and/or conclusive outcomes to ensure the overall quality of data held is kept to a high standard of integrity at all times. To contribute toward the Complaints team's overall efforts to meet the services strategic and performance objectives and corporate council-wide plans. Person Requirement Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996.
May 08, 2024
Contractor
Benefits and Housing Needs Officer Hackney Job Role To formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points. To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher. To implement robust measures of casework management / investigation methods to ensure all lines of enquiries are sufficiently explored, managing expectations and offering the most up to date deliverable solutions to successfully resolve formal disputes and all other forms of casework. To mitigate financial risks and reputational damage to the service in all casework received, and to determine whether or not that the service is at fault within the disputed matter and if fault is found, then the post holder must weigh up all pragmatic resolution options available to sufficiently resolve formal disputes and all other forms of casework on first response. To identify and mitigate all risks related to safeguarding, by exhaustively exploring and following through to completion all necessary action points to ensure no member of the public and/or staff colleagues are at risk of danger or harm at any time. To assist the team colleagues to determine casework ownership within the service or to another directorate within the Council. In addition to working in collaboration with other directorates to successfully deliver robust joint casework responses. To contribute toward the Complaints team's overall efforts to meet the services strategic and performance objectives and corporate council-wide plans. To competently update all casework related software business systems / customer record databases with any insightful observations and/or conclusive outcomes to ensure the overall quality of data held is kept to a high standard of integrity at all times. To contribute toward the Complaints team's overall efforts to meet the services strategic and performance objectives and corporate council-wide plans. Person Requirement Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996.
Grantrow Recruitment are seeking a Housing and Benefits officer to join our team in Northampton Benefits 20 days annual leave plus bank holidays Company pension Rewards App Weekly pay Well-being coach available Details Salary: 15.07 PAYE - 19.59 Umbrella (Per Hour) Hours: Monday-Friday 37 Hours Duration: 3 Months on Going Responsibilities Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme Support the strategic enabling of affordable housing, which meets need To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan Requirements Ability to Lead, Motivate, and Develop Teams: Demonstrated ability to lead, motivate, and develop a multi-operational team to deliver empathetic, responsive, and legally compliant customer service in accordance with corporate values. Expertise in Supporting Vulnerable Residents: Possess and continue to develop the skills and knowledge required to support vulnerable residents, including those experiencing homelessness, rough sleeping, and housing needs, ensuring adherence to legal frameworks and best practices. Proficiency in Housing Benefit and Affordable Housing Functions: Ability to support and oversee the Housing Benefit service and strategic enabling of affordable homes within the borough, with a willingness to further develop skills and knowledge in these areas. Strong IT Skills and Financial Management: Excellent IT literacy to effectively monitor and manage budgets, risks, business continuity, health and safety, complaints, and Freedom of Information requests. Strategic Planning and Project Management: Ability to support the implementation of corporate strategy and drive continuous improvement of services through robust project management, from inception to completion. Stakeholder Management: Proven capability to develop, nurture, and maintain positive and effective relationships with various internal and external stakeholders, including MPs, Councillors, voluntary & community sectors, registered providers, team members, and peers on the wider management team. Educational and Professional Qualifications: Possession of, or willingness to study for, a minimum Level 4 qualification in housing management or its equivalent. Full driving licence and access to a vehicle. Management qualification is preferred. This role demands a dynamic individual with a strong blend of leadership, technical expertise, and a commitment to improving housing services for vulnerable residents. The ability to navigate complex stakeholder relationships and drive strategic initiatives is essential for success in this position. If you are interested in Vacency, please click apply/contact us today! Grantrow Recruitment is an equal opportunities employer who do not discriminate against any applicant based on gender, sexuality or race
May 08, 2024
Seasonal
Grantrow Recruitment are seeking a Housing and Benefits officer to join our team in Northampton Benefits 20 days annual leave plus bank holidays Company pension Rewards App Weekly pay Well-being coach available Details Salary: 15.07 PAYE - 19.59 Umbrella (Per Hour) Hours: Monday-Friday 37 Hours Duration: 3 Months on Going Responsibilities Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme Support the strategic enabling of affordable housing, which meets need To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan Requirements Ability to Lead, Motivate, and Develop Teams: Demonstrated ability to lead, motivate, and develop a multi-operational team to deliver empathetic, responsive, and legally compliant customer service in accordance with corporate values. Expertise in Supporting Vulnerable Residents: Possess and continue to develop the skills and knowledge required to support vulnerable residents, including those experiencing homelessness, rough sleeping, and housing needs, ensuring adherence to legal frameworks and best practices. Proficiency in Housing Benefit and Affordable Housing Functions: Ability to support and oversee the Housing Benefit service and strategic enabling of affordable homes within the borough, with a willingness to further develop skills and knowledge in these areas. Strong IT Skills and Financial Management: Excellent IT literacy to effectively monitor and manage budgets, risks, business continuity, health and safety, complaints, and Freedom of Information requests. Strategic Planning and Project Management: Ability to support the implementation of corporate strategy and drive continuous improvement of services through robust project management, from inception to completion. Stakeholder Management: Proven capability to develop, nurture, and maintain positive and effective relationships with various internal and external stakeholders, including MPs, Councillors, voluntary & community sectors, registered providers, team members, and peers on the wider management team. Educational and Professional Qualifications: Possession of, or willingness to study for, a minimum Level 4 qualification in housing management or its equivalent. Full driving licence and access to a vehicle. Management qualification is preferred. This role demands a dynamic individual with a strong blend of leadership, technical expertise, and a commitment to improving housing services for vulnerable residents. The ability to navigate complex stakeholder relationships and drive strategic initiatives is essential for success in this position. If you are interested in Vacency, please click apply/contact us today! Grantrow Recruitment is an equal opportunities employer who do not discriminate against any applicant based on gender, sexuality or race
Overview Pertemps Recruitment on behalf of Buckinghamshire Council has an exciting opportunity for a Choice Based Lettings Officer to join the Choice Based Lettings Team in their Amersham office (HP6 area). Working alongside the team you will play an important role in provide advice and support to customers in relation to Bucks Home Choice including; signposting and referral of homelessness prevention and advice cases for, offering housing options advice, assessment of social housing applications, shortlisting and lettings of social housing under Part VI of the Housing Act 1996, affordability assessments and assisting senior officers with informal and statutory reviews, complaints, members and mayoral enquiries and FOI requests. About the role The role will largely entail contacting social housing applicants for their supporting documentation and assessing their housing register applications against the Bucks Home Choice Allocations PolicyThis is a temporary position until March 2023, though there is potential for this to be extended further. The pay rate is £20.00 per hour, and you will be working full time, 37 per week. Buckinghamshire Council are currently working on a hybrid basis where you will work remotely for 3-4 days per week and in the office 1-2 days per week. The Amersham office is conveniently situated in the town centre (HP6 area) with great transport links including a local train station and excellent road connections to the M25, M1, M4 and M40 About you We are looking for someone with experience in a choice based lettings role assessing social housing applications.The work of the team is varied and fast-paced so we are looking for an experienced and highly organised individual who can manage competing priorities and work independently and as part of a team.You will need to be empathetic with our service users and able to use your initiative when dealing with queries.Comprehensive knowledge of relevant processes, systems, policies and procedures will be essential, as will good knowledge of other areas of the authority relevant to the service.Bringing excellent ICT skills, you will have experience of standard packages, including MS Office, Excel, and may include use of bespoke databases etc.Due to the frequent liaison activities, excellent written and verbal communication skills are essential. About us and our Client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of each individual's talents has enabled us to open doors for our employees, our clients and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.Buckinghamshire Council are a leading Authority with offices in Aylesbury, Amersham and High Wycombe, whose values represent exactly what they are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to your local community and those around you health and well-being initiatives including Mental Health First Aiders and mindfulness workshops ongoing support, and the opportunity to develop and progress in your career opportunities to take part in fun activities such as fundraising and social events Other information We are looking for someone to start as soon as possible. Apply online now so we can review your application! If you require further information on this role, use the below contact details. Please quote the following reference when getting in touch: Email: Phone: We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Dec 07, 2022
Full time
Overview Pertemps Recruitment on behalf of Buckinghamshire Council has an exciting opportunity for a Choice Based Lettings Officer to join the Choice Based Lettings Team in their Amersham office (HP6 area). Working alongside the team you will play an important role in provide advice and support to customers in relation to Bucks Home Choice including; signposting and referral of homelessness prevention and advice cases for, offering housing options advice, assessment of social housing applications, shortlisting and lettings of social housing under Part VI of the Housing Act 1996, affordability assessments and assisting senior officers with informal and statutory reviews, complaints, members and mayoral enquiries and FOI requests. About the role The role will largely entail contacting social housing applicants for their supporting documentation and assessing their housing register applications against the Bucks Home Choice Allocations PolicyThis is a temporary position until March 2023, though there is potential for this to be extended further. The pay rate is £20.00 per hour, and you will be working full time, 37 per week. Buckinghamshire Council are currently working on a hybrid basis where you will work remotely for 3-4 days per week and in the office 1-2 days per week. The Amersham office is conveniently situated in the town centre (HP6 area) with great transport links including a local train station and excellent road connections to the M25, M1, M4 and M40 About you We are looking for someone with experience in a choice based lettings role assessing social housing applications.The work of the team is varied and fast-paced so we are looking for an experienced and highly organised individual who can manage competing priorities and work independently and as part of a team.You will need to be empathetic with our service users and able to use your initiative when dealing with queries.Comprehensive knowledge of relevant processes, systems, policies and procedures will be essential, as will good knowledge of other areas of the authority relevant to the service.Bringing excellent ICT skills, you will have experience of standard packages, including MS Office, Excel, and may include use of bespoke databases etc.Due to the frequent liaison activities, excellent written and verbal communication skills are essential. About us and our Client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of each individual's talents has enabled us to open doors for our employees, our clients and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.Buckinghamshire Council are a leading Authority with offices in Aylesbury, Amersham and High Wycombe, whose values represent exactly what they are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to your local community and those around you health and well-being initiatives including Mental Health First Aiders and mindfulness workshops ongoing support, and the opportunity to develop and progress in your career opportunities to take part in fun activities such as fundraising and social events Other information We are looking for someone to start as soon as possible. Apply online now so we can review your application! If you require further information on this role, use the below contact details. Please quote the following reference when getting in touch: Email: Phone: We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.