Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
May 18, 2024
Full time
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
Job Title: Special Constable Location: Forcewide across South Wales Job Type: Voluntary, 16 Hours Per Month Closing Date: 17th June 2024 at 12:00 The Role: A highly visible, uniformed patrolling officer with specific community liaison/involvement, public reassurance either on response teams, safer neighbourhood teams, safer school teams, safer town centre teams or safer transport teams click apply for full job details
May 18, 2024
Full time
Job Title: Special Constable Location: Forcewide across South Wales Job Type: Voluntary, 16 Hours Per Month Closing Date: 17th June 2024 at 12:00 The Role: A highly visible, uniformed patrolling officer with specific community liaison/involvement, public reassurance either on response teams, safer neighbourhood teams, safer school teams, safer town centre teams or safer transport teams click apply for full job details
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
May 18, 2024
Full time
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
May 17, 2024
Full time
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment s click apply for full job details
May 17, 2024
Full time
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment s click apply for full job details
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
May 17, 2024
Full time
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Guinness Partnership
Nottingham, Nottinghamshire
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
May 17, 2024
Full time
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
Neighbourhood Response Officer Based in Leatherhead Monday - Friday 18.84 per hour PAYE Temporary on going position What you'll be doing Working collaboratively with other teams, external agencies and residents,you'll ensure that the Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. Must have use of own vehicle
May 17, 2024
Seasonal
Neighbourhood Response Officer Based in Leatherhead Monday - Friday 18.84 per hour PAYE Temporary on going position What you'll be doing Working collaboratively with other teams, external agencies and residents,you'll ensure that the Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. Must have use of own vehicle
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 17, 2024
Full time
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Salary: 34,435 - 42,556 per annum Location: Morden - Apollo House Hours: 36 per week Contract Type: Fixed Term Contract / Secondment ending 30th September 2024 We're looking to recruit a Resident Liaison Officer to join our South London Housing team on a fixed term contract. This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team and Clarion Response. Our residents are our priority and we are keen to ensure we hear their views and communicate effectively on service promises. We can support regular home working, with attendance at offices and residents' homes as and when required. You will report into the Assistant Head of Housing and be part of amazing, close-knit team, who all have the customer at the heart of what they do. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 30th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Morden. Candidates will be expected to work from the office at least 2 days per week. Applicants must be able to travel across the South London region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 17, 2024
Contractor
Salary: 34,435 - 42,556 per annum Location: Morden - Apollo House Hours: 36 per week Contract Type: Fixed Term Contract / Secondment ending 30th September 2024 We're looking to recruit a Resident Liaison Officer to join our South London Housing team on a fixed term contract. This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team and Clarion Response. Our residents are our priority and we are keen to ensure we hear their views and communicate effectively on service promises. We can support regular home working, with attendance at offices and residents' homes as and when required. You will report into the Assistant Head of Housing and be part of amazing, close-knit team, who all have the customer at the heart of what they do. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 30th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Morden. Candidates will be expected to work from the office at least 2 days per week. Applicants must be able to travel across the South London region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure and managing own caseload. The manager is keen to support Officers as they understand the pressures of the role. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. The Officer must have experience working closely with Anti-social behaviour cases and writing up on all cases. An exciting opportunity to join an expanding team! What are they looking for? Experience managing a busy patch of properties regarding tenancy management and estate related issues. Recent experience working within a Local Authority or Housing Association Experience managing high and Low level Anti-Social Behaviour cases What we want from you Tenancy and estate management, investigating nuisance and anti-social behaviour Responsible for developing estate action plans with external groups and also attend evening meetings when required. The role will include covering reception duty on a rota basis as and when required. Main contact for estate maintenance, offering advice, writing up reports on all issues. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
May 17, 2024
Contractor
Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure and managing own caseload. The manager is keen to support Officers as they understand the pressures of the role. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. The Officer must have experience working closely with Anti-social behaviour cases and writing up on all cases. An exciting opportunity to join an expanding team! What are they looking for? Experience managing a busy patch of properties regarding tenancy management and estate related issues. Recent experience working within a Local Authority or Housing Association Experience managing high and Low level Anti-Social Behaviour cases What we want from you Tenancy and estate management, investigating nuisance and anti-social behaviour Responsible for developing estate action plans with external groups and also attend evening meetings when required. The role will include covering reception duty on a rota basis as and when required. Main contact for estate maintenance, offering advice, writing up reports on all issues. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Housing Officer 37 hours per week Sheffield 20- 23 ph Umbrella 1 month + We are currently working on behalf of a not-for-profit organisation, who is recruiting for a Housing Officer to provide housing management support. The role will require patch working, with 2 days available to work from home Responsibilities of the Housing Officer includes: Working across Sheffield providing a first class housing management service to teanants Managing cases of ASB and neighbourhood nuisance Ensuring a swift turnaround of properties Advising on housing benefits Fostering multi-agency working Completing void inspections To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone and please assume your application has been unsuccessful
May 17, 2024
Seasonal
Housing Officer 37 hours per week Sheffield 20- 23 ph Umbrella 1 month + We are currently working on behalf of a not-for-profit organisation, who is recruiting for a Housing Officer to provide housing management support. The role will require patch working, with 2 days available to work from home Responsibilities of the Housing Officer includes: Working across Sheffield providing a first class housing management service to teanants Managing cases of ASB and neighbourhood nuisance Ensuring a swift turnaround of properties Advising on housing benefits Fostering multi-agency working Completing void inspections To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone and please assume your application has been unsuccessful
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
May 17, 2024
Seasonal
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
Location: Forcewide - various locations across Merseyside Contract Type: Permanent Hours: 36.5 per week - you will be required to work shifts (including evenings, weekends and public holidays) Grade C: starting salary; £24, 921 per annum plus equalisation allowance of 13.33% after training PCSO's are crucial to the success of our approach to neighbourhood policing and are a vital link between the local communities we serve and the police. This rewarding career offers an opportunity to play a pivotal role in those communities and join a unique profession where you can really make a difference. To find out more about the role and the training programme, as well as to hear from current PCSO's about their experience, please visit the PCSO information page on Merseyside Police's careers website We are offering permanent positions that will be based at various locations across Merseyside. You'll have a shift pattern that can include weekends and public holidays on a 36.5 hour per week basis, but won't need to work past 22:00 on any day. Successful applicants will commence on an annual salary of £24, 921 (incremental increases are paid each year until you reach the top of the grade) plus equalisation allowance of 13.33% - once the shift allowance of 13.33% has been added after training. About Merseyside Police Merseyside Police is a dynamic, challenging, and rewarding place to work: we take pride in everything we do. The best performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we're passionate about: ending Violence Against Women and Girls; tackling Serious Organised Crime and County Lines; strengthening our approach to Diversity and Inclusion; building trust and confidence through Community Engagement. We're a friendly employer who prides itself in staff investment and wellbeing. Our rewards package includes everything you would expect from any large, forward-thinking employer, such as salary, annual leave, family friendly policies, and local government pension scheme. Working for Merseyside Police though, you'll also get the privilege of additional benefits that are unique to our organisation in the form of access to many discount schemes and networks. ? Our commitment to Diversity, Equality and Inclusion To help us achieve a workforce that represents our communities, we have a dedicated Inclusion team who work to encourage people from diverse communities to build their career with our force. They also provide support and guidance throughout the job application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Inclusion team please click follow the links on our website. Our Recruitment Process To apply for the role of PCSO, you will need to meet the minimum criteria as outlined on our PCSO information on our website under "EligibilityCriteria". Details of the recruitment stages can be found on our PCSO information page under "recruitment". We are currently recruiting for PCSO's to start employment as part of Intake in October and future dates. You will be invited to complete National Sift via the College of Policing shortly after applying so please do ensure you monitor your emails and complete in a timely manner as interviews are expected to be consistently conducted with pre- employment checks including medical, vetting and biometrics being conducted shortly after. You will be contacted throughout the process from a DO NOT REPLY system email address but if you have any questions, please do not hesitate to contact us Apply today and become a vital part of Merseyside Police
May 16, 2024
Full time
Location: Forcewide - various locations across Merseyside Contract Type: Permanent Hours: 36.5 per week - you will be required to work shifts (including evenings, weekends and public holidays) Grade C: starting salary; £24, 921 per annum plus equalisation allowance of 13.33% after training PCSO's are crucial to the success of our approach to neighbourhood policing and are a vital link between the local communities we serve and the police. This rewarding career offers an opportunity to play a pivotal role in those communities and join a unique profession where you can really make a difference. To find out more about the role and the training programme, as well as to hear from current PCSO's about their experience, please visit the PCSO information page on Merseyside Police's careers website We are offering permanent positions that will be based at various locations across Merseyside. You'll have a shift pattern that can include weekends and public holidays on a 36.5 hour per week basis, but won't need to work past 22:00 on any day. Successful applicants will commence on an annual salary of £24, 921 (incremental increases are paid each year until you reach the top of the grade) plus equalisation allowance of 13.33% - once the shift allowance of 13.33% has been added after training. About Merseyside Police Merseyside Police is a dynamic, challenging, and rewarding place to work: we take pride in everything we do. The best performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we're passionate about: ending Violence Against Women and Girls; tackling Serious Organised Crime and County Lines; strengthening our approach to Diversity and Inclusion; building trust and confidence through Community Engagement. We're a friendly employer who prides itself in staff investment and wellbeing. Our rewards package includes everything you would expect from any large, forward-thinking employer, such as salary, annual leave, family friendly policies, and local government pension scheme. Working for Merseyside Police though, you'll also get the privilege of additional benefits that are unique to our organisation in the form of access to many discount schemes and networks. ? Our commitment to Diversity, Equality and Inclusion To help us achieve a workforce that represents our communities, we have a dedicated Inclusion team who work to encourage people from diverse communities to build their career with our force. They also provide support and guidance throughout the job application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Inclusion team please click follow the links on our website. Our Recruitment Process To apply for the role of PCSO, you will need to meet the minimum criteria as outlined on our PCSO information on our website under "EligibilityCriteria". Details of the recruitment stages can be found on our PCSO information page under "recruitment". We are currently recruiting for PCSO's to start employment as part of Intake in October and future dates. You will be invited to complete National Sift via the College of Policing shortly after applying so please do ensure you monitor your emails and complete in a timely manner as interviews are expected to be consistently conducted with pre- employment checks including medical, vetting and biometrics being conducted shortly after. You will be contacted throughout the process from a DO NOT REPLY system email address but if you have any questions, please do not hesitate to contact us Apply today and become a vital part of Merseyside Police
Full Time 36.25 Hours, Permanent RBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis. Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full job details
May 16, 2024
Full time
Full Time 36.25 Hours, Permanent RBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis. Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full job details
About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024.
May 16, 2024
Full time
About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024.
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
May 16, 2024
Contractor
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
The Guinness Partnership
Nottingham, Nottinghamshire
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
May 16, 2024
Full time
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Role Profile • To manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating. Ensure prompt and effective outcomes in accordance with policy and procedure, applying the right intervention at the right time, working in collaboration with Income Officers, Housing Services and Tenancy Sustainment Services. • Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc • Manage proactive customer contact delivered via a variety of digital and traditional methods including telephone, letter, e-mail and text.• Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments. • Advise on how to claim benefits and grants which will support residents to make rent payments. • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties. • Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes. • Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures. • Support income collection targets and campaigns including, direct debit promotion, static arrears campaigns, rent in advance, text and e-mail campaigns.• Contribute to the continuous improvement of processes and procedures.• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurized environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Desirable • Experience of working in a housing environment. • Experience of working in a debt collection call centre.
May 16, 2024
Full time
Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Role Profile • To manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating. Ensure prompt and effective outcomes in accordance with policy and procedure, applying the right intervention at the right time, working in collaboration with Income Officers, Housing Services and Tenancy Sustainment Services. • Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc • Manage proactive customer contact delivered via a variety of digital and traditional methods including telephone, letter, e-mail and text.• Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments. • Advise on how to claim benefits and grants which will support residents to make rent payments. • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties. • Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes. • Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures. • Support income collection targets and campaigns including, direct debit promotion, static arrears campaigns, rent in advance, text and e-mail campaigns.• Contribute to the continuous improvement of processes and procedures.• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurized environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Desirable • Experience of working in a housing environment. • Experience of working in a debt collection call centre.