A leading multi-national aerospace & defence business are currently recruiting for a Buyer / Procurement Officer in Bristol (hybrid working) on a permanent fulltime basis. The Buyer / Procurement Officer will be responsible to create, validate and processing purchasing orders from requisitions through suppliers, obtaining quotes, agreeing terms & conditions in conjunction with commercial and wider operations, securing order acceptance, progressing chasing and tracking OTD to quality performances. Role / Procurement Officer Location - Bristol (hybrid working) Type - Permanent Salary - 35,000- 45,000 (DOE) + benefits Key responsibilities of the Buyer / Procurement Officer role and not be limited to: Working within the ERP system, management of the individual purchasing requirements from demand to receipt Work collaboratively with other departments, such as programmes, bids, engineering, production operations and quality Support to Supplier assessment and approvals Supplier selection eg tenders, price lists/price breaks, frameworks, review of quotations Supplier performance monitoring, expediting, problem resolution Procurement planning and continuous improvement Negotiate prices and terms with suppliers, supplier relationship management Identification of alternate or second sources, and monitoring of supplier risk and financial robustness Monitoring of long lead items and obsolescence stock and reporting. Rejection of items and disposals/repairs in line with security guidance and environmental requirements Key skills and experience required for Buyer / Procurement Officer role and not limited to: Proven experience as a Buyer or a similar purchasing role Good communication skills and team player Experience in using ERP/MRP systems Must be eligible to gain BPSS clearance To apply for this Buyer / Strategic Buyer / Procurement Officer candidates must be eligible to live and work in the UK.
May 17, 2024
Full time
A leading multi-national aerospace & defence business are currently recruiting for a Buyer / Procurement Officer in Bristol (hybrid working) on a permanent fulltime basis. The Buyer / Procurement Officer will be responsible to create, validate and processing purchasing orders from requisitions through suppliers, obtaining quotes, agreeing terms & conditions in conjunction with commercial and wider operations, securing order acceptance, progressing chasing and tracking OTD to quality performances. Role / Procurement Officer Location - Bristol (hybrid working) Type - Permanent Salary - 35,000- 45,000 (DOE) + benefits Key responsibilities of the Buyer / Procurement Officer role and not be limited to: Working within the ERP system, management of the individual purchasing requirements from demand to receipt Work collaboratively with other departments, such as programmes, bids, engineering, production operations and quality Support to Supplier assessment and approvals Supplier selection eg tenders, price lists/price breaks, frameworks, review of quotations Supplier performance monitoring, expediting, problem resolution Procurement planning and continuous improvement Negotiate prices and terms with suppliers, supplier relationship management Identification of alternate or second sources, and monitoring of supplier risk and financial robustness Monitoring of long lead items and obsolescence stock and reporting. Rejection of items and disposals/repairs in line with security guidance and environmental requirements Key skills and experience required for Buyer / Procurement Officer role and not limited to: Proven experience as a Buyer or a similar purchasing role Good communication skills and team player Experience in using ERP/MRP systems Must be eligible to gain BPSS clearance To apply for this Buyer / Strategic Buyer / Procurement Officer candidates must be eligible to live and work in the UK.
Exciting Opportunity with a large Repairs Contractor Operations Team Leader to be based in SE London. This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) Also overseeing 2 Scheduler and 1 x Admin Duties and Responsibilities You will manage a team of Customer Service Officers delivering excellent customer services to the public across a range of front line services and channels. You will work in conjunction with the Call Centre Manager to influence, develop and deliver the council's customer access strategy . Continuously drive improvement in delivery performance by developing and implementing policies, initiatives and strategies to improve both team and individual performance; and to share this best practice with other Team Leaders. Develop and maintain effective relationships with key partners and stakeholders and the wider community in order to facilitate the delivery of high quality services that meet user needs. Understand client service level agreements including budgets and rates. Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience. Liaise with client sites and record access arrangements. Escalate access issues or problems. Administrative tasks: Manage team shifts, expenses and any other administration duties Create KPI documents such as status reports and tracking documents Monitor performance and motivate the team Team resources: Manage shift planning and ensure business needs are covered Recruit when necessary and manage the team mix About the Candidate: Team management skills essential Able to lead, coordinate and coach team members Ability to communicate with transversely with all different level in the organisation. Able to prioritise and work autonomously Must have previous Housing Repairs experience! Please send your CV through to be considered for the role!
May 16, 2024
Contractor
Exciting Opportunity with a large Repairs Contractor Operations Team Leader to be based in SE London. This role will be a management position being responsible for a team of 5/6 Call Handlers (Housing/Repairs) Also overseeing 2 Scheduler and 1 x Admin Duties and Responsibilities You will manage a team of Customer Service Officers delivering excellent customer services to the public across a range of front line services and channels. You will work in conjunction with the Call Centre Manager to influence, develop and deliver the council's customer access strategy . Continuously drive improvement in delivery performance by developing and implementing policies, initiatives and strategies to improve both team and individual performance; and to share this best practice with other Team Leaders. Develop and maintain effective relationships with key partners and stakeholders and the wider community in order to facilitate the delivery of high quality services that meet user needs. Understand client service level agreements including budgets and rates. Plan/co-ordinate/allocate engineer workload in line with client SLA's & KPIs ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience. Liaise with client sites and record access arrangements. Escalate access issues or problems. Administrative tasks: Manage team shifts, expenses and any other administration duties Create KPI documents such as status reports and tracking documents Monitor performance and motivate the team Team resources: Manage shift planning and ensure business needs are covered Recruit when necessary and manage the team mix About the Candidate: Team management skills essential Able to lead, coordinate and coach team members Ability to communicate with transversely with all different level in the organisation. Able to prioritise and work autonomously Must have previous Housing Repairs experience! Please send your CV through to be considered for the role!
Role Purpose : The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping. Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally. Work Context: The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately 7.5bn and is critical to the economic growth of the County. It is regarded by Members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputation risks. The service operates in an environment with significant political and resident engagement, and has daily contact with MPs, Cabinet members, backbench Members and residents. Excellent customer service is standard and the post holder will be expected to embrace this in their approach, ensuring the team put the customer at the heart of everything they do. The team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the team's objectives of high quality service delivery, improved public accessibility, and customer care.The team leads in delivering the Corporate Directorate engagement strategy and the challenge of opening up the accessibility of our services to all of our customers, particularly through e-service strategies. Representative Accountabilities: Analysis, Reporting & Documentation Prepare reports/statistics/briefings to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Service Delivery Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate. Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Planning & Organising: Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services. Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Finance/Resource Management Maintain financial, and/or stock records, and review data to contribute to resource planning. Work with others Maintain a network of contacts, drawing on support and advice from others to resolve problems. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. People Management: May guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To work alongside colleagues in the maintenance of a safe working environment reporting incidents, accidents, repairs and maintenance promptly and taking appropriate action as required. Adherence to safe working under the health and safety policy is required. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines. Willingness to study for a relevant professional qualification if appropriate. For some roles a relevant degree may be required. Good IT skills. Ability to work with others to achieve objectives and improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service. High level administrative/organisational and analytical skills. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Role Summary: Roles at this level provide a comprehensive business support service in a defined service or functional area, or provide specialist support services. Many will possess technical rather than professional expertise in the main disciplines, or have substantial experience of administrative procedures to enable them to guide and advise others. There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks ahead and prioritise to accommodate non standard work. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2024
Seasonal
Role Purpose : The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping. Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally. Work Context: The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately 7.5bn and is critical to the economic growth of the County. It is regarded by Members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputation risks. The service operates in an environment with significant political and resident engagement, and has daily contact with MPs, Cabinet members, backbench Members and residents. Excellent customer service is standard and the post holder will be expected to embrace this in their approach, ensuring the team put the customer at the heart of everything they do. The team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the team's objectives of high quality service delivery, improved public accessibility, and customer care.The team leads in delivering the Corporate Directorate engagement strategy and the challenge of opening up the accessibility of our services to all of our customers, particularly through e-service strategies. Representative Accountabilities: Analysis, Reporting & Documentation Prepare reports/statistics/briefings to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Service Delivery Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate. Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Planning & Organising: Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services. Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Finance/Resource Management Maintain financial, and/or stock records, and review data to contribute to resource planning. Work with others Maintain a network of contacts, drawing on support and advice from others to resolve problems. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. People Management: May guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To work alongside colleagues in the maintenance of a safe working environment reporting incidents, accidents, repairs and maintenance promptly and taking appropriate action as required. Adherence to safe working under the health and safety policy is required. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines. Willingness to study for a relevant professional qualification if appropriate. For some roles a relevant degree may be required. Good IT skills. Ability to work with others to achieve objectives and improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service. High level administrative/organisational and analytical skills. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Role Summary: Roles at this level provide a comprehensive business support service in a defined service or functional area, or provide specialist support services. Many will possess technical rather than professional expertise in the main disciplines, or have substantial experience of administrative procedures to enable them to guide and advise others. There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks ahead and prioritise to accommodate non standard work. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Salary: £49,686 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trads operative?s minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 15, 2024
Full time
Salary: £49,686 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trads operative?s minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 14, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
May 11, 2024
Full time
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
Job title - Business Support Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 35 hours Start Date : ASAP We are currently recruiting for a Business Support Officer to provide comprehensive, customer-focused, administrative, data management, project and financial support to the surveying team. The ideal candidate will be comfortable working in a high-pressure environment, have excellent communication skills, and a strong commitment to team working and customer care. This is a fantastic opportunity for a highly organised individual with experience in working within a repairs team. Duties would include: Provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. Develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats/templates as requested. Deal with telephone calls and provide high-quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager. Service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high-quality minutes and clear, unambiguous records of key decisions. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting. Work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the company's deadlines for responses are complied with. Manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. Essential criteria and experience: Relevant experience of working in an administrative/business support role, ideally in a social housing/repairs environment. Experience of working in a building maintenance environment, with direct involvement in the delivery of customer-focused services An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial. Good understanding of effective approaches to customer care and complaints resolution. A working knowledge of IT systems relevant to the service (e.g. repairs ordering systems, word processing, spreadsheets, databases). If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
May 08, 2024
Seasonal
Job title - Business Support Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 35 hours Start Date : ASAP We are currently recruiting for a Business Support Officer to provide comprehensive, customer-focused, administrative, data management, project and financial support to the surveying team. The ideal candidate will be comfortable working in a high-pressure environment, have excellent communication skills, and a strong commitment to team working and customer care. This is a fantastic opportunity for a highly organised individual with experience in working within a repairs team. Duties would include: Provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. Develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats/templates as requested. Deal with telephone calls and provide high-quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager. Service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high-quality minutes and clear, unambiguous records of key decisions. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting. Work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the company's deadlines for responses are complied with. Manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. Essential criteria and experience: Relevant experience of working in an administrative/business support role, ideally in a social housing/repairs environment. Experience of working in a building maintenance environment, with direct involvement in the delivery of customer-focused services An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial. Good understanding of effective approaches to customer care and complaints resolution. A working knowledge of IT systems relevant to the service (e.g. repairs ordering systems, word processing, spreadsheets, databases). If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
May 08, 2024
Contractor
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
Job Title: Technical Officer (Disrepair) North Contract Type: Permanent Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead , (working geographical area also covers Carlisle and Rochdale - so could be based in these areas) The difference you will make as a Technical Officer You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you We are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 08, 2024
Seasonal
Job Title: Technical Officer (Disrepair) North Contract Type: Permanent Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead , (working geographical area also covers Carlisle and Rochdale - so could be based in these areas) The difference you will make as a Technical Officer You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you We are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Job Opportunity: Repairs Work Planner (Temporary) Position: Repairs Work Planner Contract: Temporary, 2 Month contract Possibility of Extension: Yes, based on performance Pay Rate: 17.59 per hour (PAYE) Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00 Location: CB4 0GU Job Purpose: To manage, coordinate and monitor building services appointments daily including reallocation of work to operatives; to ensure appointments are achieved on target during sickness absences, and holiday periods and prioritise jobs based on urgency. Key Responsibilities: Manage appointments in close liaison with operatives, supervisors, technical Coordinators and the customer service centre to ensure clear communications are maintained and customer enquiries are addressed within deadlines. Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems. Qualifications and Experience: Must have experience of working in the social housing sector Relevant experience in work planning and utilising IT systems Relevant experience in the repairs and maintenance sector Experience in a customer-focused service Building Construction or trade-related qualification at NVQ 3 is desirable Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
May 08, 2024
Contractor
Job Opportunity: Repairs Work Planner (Temporary) Position: Repairs Work Planner Contract: Temporary, 2 Month contract Possibility of Extension: Yes, based on performance Pay Rate: 17.59 per hour (PAYE) Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00 Location: CB4 0GU Job Purpose: To manage, coordinate and monitor building services appointments daily including reallocation of work to operatives; to ensure appointments are achieved on target during sickness absences, and holiday periods and prioritise jobs based on urgency. Key Responsibilities: Manage appointments in close liaison with operatives, supervisors, technical Coordinators and the customer service centre to ensure clear communications are maintained and customer enquiries are addressed within deadlines. Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems. Qualifications and Experience: Must have experience of working in the social housing sector Relevant experience in work planning and utilising IT systems Relevant experience in the repairs and maintenance sector Experience in a customer-focused service Building Construction or trade-related qualification at NVQ 3 is desirable Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with. To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
May 08, 2024
Contractor
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with. To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
Are you immediately available and looking for work for the next 6 months or longer? Our client is looking for 2 Resident Liaison Officers to join their team. This role can be primarily based from home however you may need to go to the office at short notice for meetings and to work. You will also need to be a car owner and driver as you may need to go to tenants' houses for inspections. Our residents are our priority and we are keen to ensure we hear their views and deliver and communicate effectively upon service promises. This role will be the key link between the client, its contractors and our customers. The post holder will facilitate the smooth running of the project, building and maintaining positive relationships that ensure effective liaison between key stakeholders and ultimately deliver improved responsive services to our customers. • Analysis of key data to be used to form our service improvement strategies.• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and Clarion Response• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders• Organise meetings and briefings and produce communication materials using a variety of methods • Key member of the Housing Project Team and will represent the team at meetings and will lead smaller project teams where appropriate• Provide a customer focussed service ensuring all tasks are completed and complaints and/or requests from residents are actioned effectively• Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed• Assist in the effective liaison with in-house service provider, M&E contractors and external sub contractor staff to ensure the delivery of a top quartile service in line with industry standards Experience required:Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies• Experience of a front line customer focussed role in the social housing sector• Experience of working in Repairs & Maintenance or a housing association or local authority• Excellent analytical skills with ability to identity trends and present data to audience• Excellent letter writing and report composure skills• Experience of building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change• Excellent communication skills and ability to adapt approach based on the audience• Experience of dealing effectively with complaints & customer feedback• Enjoy working with people in the community, excellent planning and organisational skills• Demonstrates the ability to and motivation to learn quickly and achieve results• Proven ability to problem solve with a positive mind set• Able to take responsibility and be proactive and creative in finding solutions• The ability to travel and be flexible with working hours, occasionally visiting customers' homes and/or attending meetings (including properties) etc within and outside of normal working hours. For more information about the client or the role please do call the Norwich office and ask for Andrea or Maxine This is an urgent requirement by my client, please do get in touch straight away, please apply now or send your CV
Dec 18, 2022
Full time
Are you immediately available and looking for work for the next 6 months or longer? Our client is looking for 2 Resident Liaison Officers to join their team. This role can be primarily based from home however you may need to go to the office at short notice for meetings and to work. You will also need to be a car owner and driver as you may need to go to tenants' houses for inspections. Our residents are our priority and we are keen to ensure we hear their views and deliver and communicate effectively upon service promises. This role will be the key link between the client, its contractors and our customers. The post holder will facilitate the smooth running of the project, building and maintaining positive relationships that ensure effective liaison between key stakeholders and ultimately deliver improved responsive services to our customers. • Analysis of key data to be used to form our service improvement strategies.• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and Clarion Response• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders• Organise meetings and briefings and produce communication materials using a variety of methods • Key member of the Housing Project Team and will represent the team at meetings and will lead smaller project teams where appropriate• Provide a customer focussed service ensuring all tasks are completed and complaints and/or requests from residents are actioned effectively• Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed• Assist in the effective liaison with in-house service provider, M&E contractors and external sub contractor staff to ensure the delivery of a top quartile service in line with industry standards Experience required:Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies• Experience of a front line customer focussed role in the social housing sector• Experience of working in Repairs & Maintenance or a housing association or local authority• Excellent analytical skills with ability to identity trends and present data to audience• Excellent letter writing and report composure skills• Experience of building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change• Excellent communication skills and ability to adapt approach based on the audience• Experience of dealing effectively with complaints & customer feedback• Enjoy working with people in the community, excellent planning and organisational skills• Demonstrates the ability to and motivation to learn quickly and achieve results• Proven ability to problem solve with a positive mind set• Able to take responsibility and be proactive and creative in finding solutions• The ability to travel and be flexible with working hours, occasionally visiting customers' homes and/or attending meetings (including properties) etc within and outside of normal working hours. For more information about the client or the role please do call the Norwich office and ask for Andrea or Maxine This is an urgent requirement by my client, please do get in touch straight away, please apply now or send your CV
Job role Highway maintenance officer Salary From £15 p/h Job type Contract (37 hours per week) Location : Oxfordshire We are looking for a professional highway maintenance officer to help develop maintenance works programmes and assist and implement small scale highway and drainage repairs. . Roles and responsibilities: To support the Technical Officer and deliver the specialist element of the highway service and operations that are attributed to the post. Maintaining excellent, effective working relationships with stakeholders and operational teams. Manage own workload and the resources required to ensure successful project delivery Experience & Requirements : NVQ or equivalent in a related discipline or experience of working in a local government environment Appropriate specific technical qualifications related to the service such as monitoring street works or an arboricultural qualification Experience of planning schemes and projects Ability to use word processing, spread sheets and presentation software Experience of carrying out data collection and analysis Getting in touch: If you are looking for a new position, then send over your up-to-date CV directly or apply now.
Dec 09, 2022
Full time
Job role Highway maintenance officer Salary From £15 p/h Job type Contract (37 hours per week) Location : Oxfordshire We are looking for a professional highway maintenance officer to help develop maintenance works programmes and assist and implement small scale highway and drainage repairs. . Roles and responsibilities: To support the Technical Officer and deliver the specialist element of the highway service and operations that are attributed to the post. Maintaining excellent, effective working relationships with stakeholders and operational teams. Manage own workload and the resources required to ensure successful project delivery Experience & Requirements : NVQ or equivalent in a related discipline or experience of working in a local government environment Appropriate specific technical qualifications related to the service such as monitoring street works or an arboricultural qualification Experience of planning schemes and projects Ability to use word processing, spread sheets and presentation software Experience of carrying out data collection and analysis Getting in touch: If you are looking for a new position, then send over your up-to-date CV directly or apply now.
We're looking for a Property Manager to work within our Estates team based at our Head Office in Mellor Brook. As our Property Manager, you'll be responsible for the delivery of refurbishment projects and maintenance solutions across the 200 pub estate, managed Inns and unlicensed properties. This will include reactive and planned maintenance, ensuring statutory compliance. Your day-to-day activities will include: Effective Management of a network of regional contractors Manage revenue and capital maintenance budgets and report monthly on performance against budget Providing clear and detailed instructions to contractors and consultants to permit solutions to maintenance issues. Inspecting properties to verify specifications and quotes in advance of works and on completion to ensure successful outcomes. Carry out periodic condition surveys and prepare dilapidation surveys as required. Work closely with the Project Manager and Maintenance Helpdesk Organise and manage planned maintenance including Gas Safety Certification, Electrical testing, Emergency Lighting & Fire Alarm testing and the resultant remedial works Report on compliance monthly to the Property Director Manage the asbestos register and re-inspection programme Deliver a programme of planned maintenance through service charge to tenants to include Kitchen Extract Cleaning, Chimney Flue cleaning, Pest Control, Portable Appliance testing, Fire Suppression, and extinguishers. Manage Fire Risk and Legionella Risk Assessment programmes and the resultant remedial works Liaise and negotiate with Fire Officers, Environmental Health Officers, Planning and Conservation officers in respect of works requiring regulatory approval Deliver an annual programme of external decoration and associated repairs Organise and manage capital refurbishment development and maintenance projects Excellent communication with stakeholders and colleagues including Area Business Managers, Operations Director, Finance and Estates colleagues. Excellent communication with third party contractors and consultants Who are we looking for: HNC/HND/BSc Building Surveying or equivalent RICS Chartered Building Surveyor or the aspiration to become Chartered (we are able to sponsor and support this if required) Excellent communication skills Full Driving Licence Some experience of managing multi-site maintenance and minor projects across a commercial property portfolio Passion for learning and development Carry out your role in line with the Thwaites Behaviours and Principles. This is a fantastic and rare opportunity to join a great team in a brilliant family business. The company aims to provide superb hospitality in outstanding properties in great locations. The Estates team are at the heart of these objectives. Our purpose-built offices and brewery in Mellor Brook provide a great place to work. In return, we are offering a rewarding role with scope for career progression along with; A fun environment where you will receive the training and support to develop and progress Free parking Health cash plan with access to discounted perks 33 days annual leave Discounted accommodation, food and drink in our beautiful properties across the country Pension & Life assurance Long service awards, including free meals and free stays with your friends or family
Dec 07, 2022
Full time
We're looking for a Property Manager to work within our Estates team based at our Head Office in Mellor Brook. As our Property Manager, you'll be responsible for the delivery of refurbishment projects and maintenance solutions across the 200 pub estate, managed Inns and unlicensed properties. This will include reactive and planned maintenance, ensuring statutory compliance. Your day-to-day activities will include: Effective Management of a network of regional contractors Manage revenue and capital maintenance budgets and report monthly on performance against budget Providing clear and detailed instructions to contractors and consultants to permit solutions to maintenance issues. Inspecting properties to verify specifications and quotes in advance of works and on completion to ensure successful outcomes. Carry out periodic condition surveys and prepare dilapidation surveys as required. Work closely with the Project Manager and Maintenance Helpdesk Organise and manage planned maintenance including Gas Safety Certification, Electrical testing, Emergency Lighting & Fire Alarm testing and the resultant remedial works Report on compliance monthly to the Property Director Manage the asbestos register and re-inspection programme Deliver a programme of planned maintenance through service charge to tenants to include Kitchen Extract Cleaning, Chimney Flue cleaning, Pest Control, Portable Appliance testing, Fire Suppression, and extinguishers. Manage Fire Risk and Legionella Risk Assessment programmes and the resultant remedial works Liaise and negotiate with Fire Officers, Environmental Health Officers, Planning and Conservation officers in respect of works requiring regulatory approval Deliver an annual programme of external decoration and associated repairs Organise and manage capital refurbishment development and maintenance projects Excellent communication with stakeholders and colleagues including Area Business Managers, Operations Director, Finance and Estates colleagues. Excellent communication with third party contractors and consultants Who are we looking for: HNC/HND/BSc Building Surveying or equivalent RICS Chartered Building Surveyor or the aspiration to become Chartered (we are able to sponsor and support this if required) Excellent communication skills Full Driving Licence Some experience of managing multi-site maintenance and minor projects across a commercial property portfolio Passion for learning and development Carry out your role in line with the Thwaites Behaviours and Principles. This is a fantastic and rare opportunity to join a great team in a brilliant family business. The company aims to provide superb hospitality in outstanding properties in great locations. The Estates team are at the heart of these objectives. Our purpose-built offices and brewery in Mellor Brook provide a great place to work. In return, we are offering a rewarding role with scope for career progression along with; A fun environment where you will receive the training and support to develop and progress Free parking Health cash plan with access to discounted perks 33 days annual leave Discounted accommodation, food and drink in our beautiful properties across the country Pension & Life assurance Long service awards, including free meals and free stays with your friends or family
A Site Manager is sought by this welcoming CofE primary school in Solihull, part of a wider West Midlands Multi Academy Trust, on an immediate basis. This is a diverse and busy role tasked with cleaning, maintenance and capital works within the school. Reporting to the Head Teacher, the Site Manager will co-ordinate all maintenance, repairs, cleaning, decoration, and capital works projects in line with agreed plans. The postholder will be responsible for conducting basic repairs, planning site use, oversee access and security of the school, and supervise two cleaning staff as well as be responsible for your own cleaning duties. You will liaise with external contractors to ensure Health & Safety compliance is met during work programmes and the school grounds are clean with good access for staff and students. Liaising with all stakeholders, you will conduct regular site inspections and risk assessments, maintaining records, information, and data, producing analysis and reports as required. The successful candidate will possess a good knowledge of Health & Safety compliance, is IOSH accredited and possess good experience of budget management. You will be a natural communicator who is confident in forming good relationships quickly. Previous experience of working within a school is key to this role. This is an ideal role for a Site Officer to step up into a management role. Hours of work: 7.00am 3.30pm, 37 hours per week, 52 weeks of the year. The successful candidate will hold a current, or be subject to, Enhanced DBS check. Immediate interviews for suitable candidates. Dedicate Recruitment operates as an employment agency for permanent staff and as a employment business for temporary workers. In applying for this role, you agree to all T&C's, Privacy Policy and Disclaimer found on our website
Nov 29, 2022
Full time
A Site Manager is sought by this welcoming CofE primary school in Solihull, part of a wider West Midlands Multi Academy Trust, on an immediate basis. This is a diverse and busy role tasked with cleaning, maintenance and capital works within the school. Reporting to the Head Teacher, the Site Manager will co-ordinate all maintenance, repairs, cleaning, decoration, and capital works projects in line with agreed plans. The postholder will be responsible for conducting basic repairs, planning site use, oversee access and security of the school, and supervise two cleaning staff as well as be responsible for your own cleaning duties. You will liaise with external contractors to ensure Health & Safety compliance is met during work programmes and the school grounds are clean with good access for staff and students. Liaising with all stakeholders, you will conduct regular site inspections and risk assessments, maintaining records, information, and data, producing analysis and reports as required. The successful candidate will possess a good knowledge of Health & Safety compliance, is IOSH accredited and possess good experience of budget management. You will be a natural communicator who is confident in forming good relationships quickly. Previous experience of working within a school is key to this role. This is an ideal role for a Site Officer to step up into a management role. Hours of work: 7.00am 3.30pm, 37 hours per week, 52 weeks of the year. The successful candidate will hold a current, or be subject to, Enhanced DBS check. Immediate interviews for suitable candidates. Dedicate Recruitment operates as an employment agency for permanent staff and as a employment business for temporary workers. In applying for this role, you agree to all T&C's, Privacy Policy and Disclaimer found on our website
Region : Lancashire About the role Our client is looking for a Planning and Support Services Officer to join their Repairs Team. This role is office based at Unit B3 Sykeside Drive, Accrington, BB5 5YE. The Planning Support Services Officer will ensure that their Repairs team delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches their goal of placing customers at the heart of their service. You will support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function. In the role, you will provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. You will support management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. What are they looking for? The successful candidate will have proven ability to work in a customer focused environment and experience of working in a similar function in another business. You should also have knowledge of Microsoft systems, Word and Excel. What you can expect from them They offer a competitive salary (of £24,550 per annum), a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to them, and they offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work. They are passionate about their people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in their local communities or learn a new skill outside of work. They have created a flexible working environment, with their WorkSpace, which is their approach that focuses on work being the thing that they do that makes a difference to their customers, not the place they go. You will be provided with all the ICT working equipment to enable you to undertake your role. About them They are one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. They believe that everyone deserves a place to call their own, which is why they're committed to building 500 new homes each year. They do more than just provide a roof over their customers' heads, they're here to make a real difference. In addition to creating positive spaces for their customers they continuously strive to create a positive and progressive workspace to enable their colleagues to achieve their full potential. They embrace diversity and strive for diverse teams to create an inclusive culture which enables them to thrive and be representative of the communities that they serve. They want to ensure that everybody has an opportunity to be part of their recruitment processes and will therefore make reasonable adjustments to accommodate their candidates. Please let them know if there is anything they can do to assist you with their recruitment process via the email address below. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team and a member of the HR Team will be in touch. Please note that they reserve the right to close the vacancy early prior to the closing date.
Sep 15, 2022
Full time
Region : Lancashire About the role Our client is looking for a Planning and Support Services Officer to join their Repairs Team. This role is office based at Unit B3 Sykeside Drive, Accrington, BB5 5YE. The Planning Support Services Officer will ensure that their Repairs team delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches their goal of placing customers at the heart of their service. You will support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function. In the role, you will provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. You will support management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. What are they looking for? The successful candidate will have proven ability to work in a customer focused environment and experience of working in a similar function in another business. You should also have knowledge of Microsoft systems, Word and Excel. What you can expect from them They offer a competitive salary (of £24,550 per annum), a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to them, and they offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work. They are passionate about their people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in their local communities or learn a new skill outside of work. They have created a flexible working environment, with their WorkSpace, which is their approach that focuses on work being the thing that they do that makes a difference to their customers, not the place they go. You will be provided with all the ICT working equipment to enable you to undertake your role. About them They are one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. They believe that everyone deserves a place to call their own, which is why they're committed to building 500 new homes each year. They do more than just provide a roof over their customers' heads, they're here to make a real difference. In addition to creating positive spaces for their customers they continuously strive to create a positive and progressive workspace to enable their colleagues to achieve their full potential. They embrace diversity and strive for diverse teams to create an inclusive culture which enables them to thrive and be representative of the communities that they serve. They want to ensure that everybody has an opportunity to be part of their recruitment processes and will therefore make reasonable adjustments to accommodate their candidates. Please let them know if there is anything they can do to assist you with their recruitment process via the email address below. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team and a member of the HR Team will be in touch. Please note that they reserve the right to close the vacancy early prior to the closing date.
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. What s in it for you? Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Newcastle is an inclusive global University community where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. Salary: Starting from £31,406 - £40,927 per annum, depending on experience, plus excellent rewards Closing Date: 04 August 2022 The Role We are looking for someone to join a team of Electronics and Electrical Technicians who support our laboratories, facilities and associated electronic and electrical equipment, such as energy storage systems and infrastructure (including stationary storage), electric vehicle batteries/charging units and power converters. Our highly skilled and professional technical colleagues are essential to supporting the delivering of successful research and teaching to an international standard within the School and Faculty. We have approximately 80 technicians employed within the School of Engineering working on our campuses and off-site facilities across the North East of England. We have expertise that spans a wide range of disciplines that make a fundamental contribution towards Newcastle University s aims. As Technical and Operations Lead you will be responsible for Technical and Operational Management of the Energy Systems Facilities at Newcastle ( ) (Centre for Energy - Centre for Energy - Newcastle University (ncl.ac.uk). We are looking for someone who can ensure the safe operation of the Infrastructure and associated Equipment in the Energy Systems Facilities and to liaise with the users as to its use. You will be the main contact for the end users within the Facilities ensuring a comprehensive service which meets the School s objectives. This will include supporting academic and research staff with technical advice to progress projects. Electrical Power converters and Battery Energy Storage Systems and Infrastructure (BESS) are the main area of Technical Expertise within the laboratories and facilities. However, off-site projects also involve different energy systems, infrastructure and low carbon technologies such as gas networks and electric vehicle charging etc.. Key Accountabilities • Manage the Energy Systems Facilities, equipment, infrastructure and techniques to support the specific high value teaching and research activity within the Facilities and Laboratories • Support the Technical Manager with the planning, organisation and administration of the Space, Infrastructure, Estate and wider Technical Services. To ensure the effective maintenance, security and facility management and to lead on discrete estates related projects, including university wide initiatives • In conjunction with the Technical Team Leader ensure satisfactory management, maintenance, repair and calibration of all equipment and instrumentation within their area. To assist in the forward planning to upgrade and replace equipment with the Technical Manager. In collaboration with the Operations Teams, to assist in the maintenance of the asset register for planning and insurance purposes • Monitor and maintain safe working environment to Health and Safety guidelines in conjunction with the Technical Team Leader and Safety Officer. Write, review and implement the Local Safety guidelines and procedures. Lead on team safety issues and be accountable for ensuring safe working practices throughout their area of responsibility. Support in developing and maintaining local incident plans across the buildings, laboratories and workshops • Ensure sound financial management, whilst maintaining best value principles by maintaining records relating to the recharging of technical staff time where appropriate and materials and stock items especially where its used for the School s teaching and research. The organisation of bulk and project purchasing, the management and authorisation of allocated budgets and expenditure (e.g. common user laboratories and equipment) • Take full responsibility of all relevant equipment by ensuring that this is available, in proper working order, associated software is up to date, and is safe for operation. Although the academic supervisor will retain responsibility for the conduct of Postgraduate students, the post holder will be responsible for ensuring that their use of equipment and facilities is safe, that users have been made aware of the risks and the basic functions of the equipment and that users and their supervisors have completed appropriate Risk Assessments • Design, construction, commissioning and test of additional hardware directly linked to research projects (specifically at high power scales (>10kW). Where it is necessary to suggest and commission modifications to building, laboratory and energy storage systems wiring schematics and mechanical fixtures. Advise the Group on suitable equipment to carry out research and propose and carry out changes to existing equipment to fulfil research objectives • Manage Maintenance, Servicing and Portable Appliance Testing within the areas of responsibility to support the relevant guidelines and policies. Ensure detailed electronic records are compiled and stored and the main users of the equipment are consulted and follow-up repairs and testing is performed as required The Person Knowledge, Skills and Experience • Experience of working in environments related to power and energy systems and infrastructure • Up to date and practical knowledge of Health and Safety procedure relating to energy systems and infrastructure • Ability to plan and organise using technical problem solving skills • Good numerical skills and the ability to manipulate, analyse and present data Attributes and Behaviour • Proven written and verbal communication skills • A proactive and innovative approach to problem solving. • Excellent prioritisation skills, and the ability to delegate tasks Qualifications • Degree or equivalent level qualification (preferably in an Electrical and Electronic Engineering subject) or significant vocational experience Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices. The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe. We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page .
Aug 01, 2022
Full time
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. What s in it for you? Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Newcastle is an inclusive global University community where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution. Salary: Starting from £31,406 - £40,927 per annum, depending on experience, plus excellent rewards Closing Date: 04 August 2022 The Role We are looking for someone to join a team of Electronics and Electrical Technicians who support our laboratories, facilities and associated electronic and electrical equipment, such as energy storage systems and infrastructure (including stationary storage), electric vehicle batteries/charging units and power converters. Our highly skilled and professional technical colleagues are essential to supporting the delivering of successful research and teaching to an international standard within the School and Faculty. We have approximately 80 technicians employed within the School of Engineering working on our campuses and off-site facilities across the North East of England. We have expertise that spans a wide range of disciplines that make a fundamental contribution towards Newcastle University s aims. As Technical and Operations Lead you will be responsible for Technical and Operational Management of the Energy Systems Facilities at Newcastle ( ) (Centre for Energy - Centre for Energy - Newcastle University (ncl.ac.uk). We are looking for someone who can ensure the safe operation of the Infrastructure and associated Equipment in the Energy Systems Facilities and to liaise with the users as to its use. You will be the main contact for the end users within the Facilities ensuring a comprehensive service which meets the School s objectives. This will include supporting academic and research staff with technical advice to progress projects. Electrical Power converters and Battery Energy Storage Systems and Infrastructure (BESS) are the main area of Technical Expertise within the laboratories and facilities. However, off-site projects also involve different energy systems, infrastructure and low carbon technologies such as gas networks and electric vehicle charging etc.. Key Accountabilities • Manage the Energy Systems Facilities, equipment, infrastructure and techniques to support the specific high value teaching and research activity within the Facilities and Laboratories • Support the Technical Manager with the planning, organisation and administration of the Space, Infrastructure, Estate and wider Technical Services. To ensure the effective maintenance, security and facility management and to lead on discrete estates related projects, including university wide initiatives • In conjunction with the Technical Team Leader ensure satisfactory management, maintenance, repair and calibration of all equipment and instrumentation within their area. To assist in the forward planning to upgrade and replace equipment with the Technical Manager. In collaboration with the Operations Teams, to assist in the maintenance of the asset register for planning and insurance purposes • Monitor and maintain safe working environment to Health and Safety guidelines in conjunction with the Technical Team Leader and Safety Officer. Write, review and implement the Local Safety guidelines and procedures. Lead on team safety issues and be accountable for ensuring safe working practices throughout their area of responsibility. Support in developing and maintaining local incident plans across the buildings, laboratories and workshops • Ensure sound financial management, whilst maintaining best value principles by maintaining records relating to the recharging of technical staff time where appropriate and materials and stock items especially where its used for the School s teaching and research. The organisation of bulk and project purchasing, the management and authorisation of allocated budgets and expenditure (e.g. common user laboratories and equipment) • Take full responsibility of all relevant equipment by ensuring that this is available, in proper working order, associated software is up to date, and is safe for operation. Although the academic supervisor will retain responsibility for the conduct of Postgraduate students, the post holder will be responsible for ensuring that their use of equipment and facilities is safe, that users have been made aware of the risks and the basic functions of the equipment and that users and their supervisors have completed appropriate Risk Assessments • Design, construction, commissioning and test of additional hardware directly linked to research projects (specifically at high power scales (>10kW). Where it is necessary to suggest and commission modifications to building, laboratory and energy storage systems wiring schematics and mechanical fixtures. Advise the Group on suitable equipment to carry out research and propose and carry out changes to existing equipment to fulfil research objectives • Manage Maintenance, Servicing and Portable Appliance Testing within the areas of responsibility to support the relevant guidelines and policies. Ensure detailed electronic records are compiled and stored and the main users of the equipment are consulted and follow-up repairs and testing is performed as required The Person Knowledge, Skills and Experience • Experience of working in environments related to power and energy systems and infrastructure • Up to date and practical knowledge of Health and Safety procedure relating to energy systems and infrastructure • Ability to plan and organise using technical problem solving skills • Good numerical skills and the ability to manipulate, analyse and present data Attributes and Behaviour • Proven written and verbal communication skills • A proactive and innovative approach to problem solving. • Excellent prioritisation skills, and the ability to delegate tasks Qualifications • Degree or equivalent level qualification (preferably in an Electrical and Electronic Engineering subject) or significant vocational experience Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices. The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe. We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page .
Housing Officer Public Sector - Local Authority Temp Role - 3 months (extension likely) Full Time - 36 hours per week £17.75 per hour PAYE / £23.06 per hour Umbrella Full Clean UK Drivers Licence and access to own vehicle desirable however not essential ASAP Start (pending compliance) Primarily working from home but will need to conduct visits as and when required, radius 6 miles from Hounslow THE ROLE Generic housing officer covering rents, tenancy management and ASB. Ideal candidate will have previously worked in social housing, good understanding of housing social law, ability to deal with successions, mutual exchange, transfer of tenancies, dealing primarily with low level ASB and tenancy enforcement. Good arrears recovery process and knowledge. Attending estate inspections. Primarily will be working from home but will be expected to conduct visits when required to do so. Key accountabilities: Corporate * To work effectively as part of the Council's Regeneration, Economic Development and Environment directorate, delivering corporate objectives through the work of the Housing Service. * To promote a philosophy of putting service user needs first at every opportunity and to put in place management arrangements that work to action this. * To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users. * To work with other officers in Regeneration, Economic Development and Environment and where appropriate other Departments to ensure services are integrated at the point of delivery and at the strategic planning level and to identify new opportunities for business efficiencies. * To support organisational change ensuring the appropriate systems of performance and development, communications, equality measures, monitoring and review are in place. * To adhere to the Council's Staff and Customer Charters. Functional * Assist tenants in sustaining their tenancy by referrals to agencies that can help with their support need such as financial inclusion, welfare benefits and debt/legal advice. * Liaise directly with social services and other agencies in order to support the independent living of residents who have support needs. * Encourage and support residents to increase their involvement in the local community and actively engage with resident associations and other resident groups. * Manage multiple tenures in a defined geographical patch and deal with all service requests in line with the Council's service standards. Provide guidance, advice and information relating to the lease/ tenancy/ licence. * Take appropriate remedial or enforcement action where there are breaches of lease, tenancy or licence. * Investigate all cases of anti-social behaviour, domestic violence, and hate crime. Ensure casework is progressed professionally, promptly, and in accordance with Council policies and charters. * Deliver a personalised landlord service to residents in a defined geographical patch, communicating with residents in their homes as well as council offices. * Investigate suspected tenancy fraud cases and take action against illegal occupants. Quality assure the standard and consistency of repairs & maintenance to properties and estates. Oversee post-inspection of work, internal/ contractor liaison and making sure work is completed satisfactorily. * Identify potential improvement works in consultation with local residents and prepare a project brief for approval. Commission contractors to deliver the works and client manage the process throughout. * Ensure communal areas and estates are clean, safe and well maintained through regular monitoring and inspection. To escalate incidents of substandard performance of the caretaking, cleaning and grounds maintenance service where necessary. KEY PERFORMANCE INDICATORS: Measured deliverables include: * Rent collection figures * Estate inspections ratings * Responses to complaints or member enquiries * Percentage of customers satisfied with service received * Efficiency of case management KEY RELATIONSHIPS: * External Customers (Residents) * Internal customers and council teams (council staff) * Elected Council Members * Statutory agencies * Resident Associations and community groups Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Dec 07, 2021
Contractor
Housing Officer Public Sector - Local Authority Temp Role - 3 months (extension likely) Full Time - 36 hours per week £17.75 per hour PAYE / £23.06 per hour Umbrella Full Clean UK Drivers Licence and access to own vehicle desirable however not essential ASAP Start (pending compliance) Primarily working from home but will need to conduct visits as and when required, radius 6 miles from Hounslow THE ROLE Generic housing officer covering rents, tenancy management and ASB. Ideal candidate will have previously worked in social housing, good understanding of housing social law, ability to deal with successions, mutual exchange, transfer of tenancies, dealing primarily with low level ASB and tenancy enforcement. Good arrears recovery process and knowledge. Attending estate inspections. Primarily will be working from home but will be expected to conduct visits when required to do so. Key accountabilities: Corporate * To work effectively as part of the Council's Regeneration, Economic Development and Environment directorate, delivering corporate objectives through the work of the Housing Service. * To promote a philosophy of putting service user needs first at every opportunity and to put in place management arrangements that work to action this. * To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users. * To work with other officers in Regeneration, Economic Development and Environment and where appropriate other Departments to ensure services are integrated at the point of delivery and at the strategic planning level and to identify new opportunities for business efficiencies. * To support organisational change ensuring the appropriate systems of performance and development, communications, equality measures, monitoring and review are in place. * To adhere to the Council's Staff and Customer Charters. Functional * Assist tenants in sustaining their tenancy by referrals to agencies that can help with their support need such as financial inclusion, welfare benefits and debt/legal advice. * Liaise directly with social services and other agencies in order to support the independent living of residents who have support needs. * Encourage and support residents to increase their involvement in the local community and actively engage with resident associations and other resident groups. * Manage multiple tenures in a defined geographical patch and deal with all service requests in line with the Council's service standards. Provide guidance, advice and information relating to the lease/ tenancy/ licence. * Take appropriate remedial or enforcement action where there are breaches of lease, tenancy or licence. * Investigate all cases of anti-social behaviour, domestic violence, and hate crime. Ensure casework is progressed professionally, promptly, and in accordance with Council policies and charters. * Deliver a personalised landlord service to residents in a defined geographical patch, communicating with residents in their homes as well as council offices. * Investigate suspected tenancy fraud cases and take action against illegal occupants. Quality assure the standard and consistency of repairs & maintenance to properties and estates. Oversee post-inspection of work, internal/ contractor liaison and making sure work is completed satisfactorily. * Identify potential improvement works in consultation with local residents and prepare a project brief for approval. Commission contractors to deliver the works and client manage the process throughout. * Ensure communal areas and estates are clean, safe and well maintained through regular monitoring and inspection. To escalate incidents of substandard performance of the caretaking, cleaning and grounds maintenance service where necessary. KEY PERFORMANCE INDICATORS: Measured deliverables include: * Rent collection figures * Estate inspections ratings * Responses to complaints or member enquiries * Percentage of customers satisfied with service received * Efficiency of case management KEY RELATIONSHIPS: * External Customers (Residents) * Internal customers and council teams (council staff) * Elected Council Members * Statutory agencies * Resident Associations and community groups Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Who we are Breathe Battery Technologies is a London-based start-up and 2019 spin-out from Imperial College London founded by Dr Yan Zhao, Dr Ian Campbell and Professor Greg Offer. The company was founded in pursuit of universally clean air and a sustainable earth. Today Breathe is actively developing the technologies to improve battery safety, performance and cost, to support the electrification of our planet's transport systems. We create battery management software that provides deep insights into battery health. We use these insights to improve the battery and to provide great software products to the automotive and consumer electronics markets. If you join us, you'll work on meaningful projects within a friendly team. You'll have the opportunity to achieve something great, and you'll be immersed in a dynamic, fast-moving environment in the heart of London. What you will be doing Office & team: o Maintaining the condition of office space & arranging for necessary repairs, including contributing to the cleanliness and organisation of the office and communal areas o Managing supplies, caring for plants, maintaining stock of beverages, food, stationary, apparel o Being the go-to person office equipment ordering & socials organising o Carrying-out & managing purchases for the team o Enforcing office policies, establishing standards and practices o Planning and implementing office systems including layouts o Organising & booking travel, accommodation, etc. o Organising company events and conferences o Caring for and arranging for visitors upon arrival to company premises o Managing the relationship with office service contractors including cleaners, phone & internet providers, etc. o Ensuring health & safety standards are met throughout the office including: o updating & implementing measures to ensure a COVID-19 secure workspace o managing fire marshal training, fire drills, first aid training & security alarms o Supporting creation of promotional materials, business cards, etc. o Taking the lead on ensuring we never miss the chance to wish someone a happy birthday o Updating & maintaining records of expense reimbursements Administration: o Organising meetings and managing systems o Preparing emails, letters, presentations, and reports o Dealing with correspondence and queries o Providing administrative support for the Directors, as needed o Receiving & sorting deliveries, managing post & packing Who you are You have a passion for Office Management and ensuring the team has an excellent office experience. You are highly organised with a can-do attitude. You are able to work with autonomy and able to deal with tasks no matter how big or small. You are able to work well under pressure, are excellent at multitasking and have a love for helping people. o A highly organised, multitasker with a can-do attitude o Have a willingness to learn and adapt to a high-paced environment o Experienced with a range of office software o An outstanding communicator with a friendly approach o Computer literate with good typing skills and grammar o Have excellent attention to detail o Driven, trustworthy and a team player What we offer o A small, talented and cohesive team delivering exciting products o The ability to have a big say in how the company is run and where we are going o £28,000 - £35,000 per annum salary, dependent upon experience o Share options scheme o 34 days holidays per annum including public holidays o Ethical pension scheme o Flexible working hours o Central London location How to apply If you genuinely love running an office and being a part of a company moving at a rapid pace, then get in touch. Please send a CV and brief cover letter by e-mail with "Officer Manager" in the title. Application closing date: January 10th 2022
Dec 06, 2021
Full time
Who we are Breathe Battery Technologies is a London-based start-up and 2019 spin-out from Imperial College London founded by Dr Yan Zhao, Dr Ian Campbell and Professor Greg Offer. The company was founded in pursuit of universally clean air and a sustainable earth. Today Breathe is actively developing the technologies to improve battery safety, performance and cost, to support the electrification of our planet's transport systems. We create battery management software that provides deep insights into battery health. We use these insights to improve the battery and to provide great software products to the automotive and consumer electronics markets. If you join us, you'll work on meaningful projects within a friendly team. You'll have the opportunity to achieve something great, and you'll be immersed in a dynamic, fast-moving environment in the heart of London. What you will be doing Office & team: o Maintaining the condition of office space & arranging for necessary repairs, including contributing to the cleanliness and organisation of the office and communal areas o Managing supplies, caring for plants, maintaining stock of beverages, food, stationary, apparel o Being the go-to person office equipment ordering & socials organising o Carrying-out & managing purchases for the team o Enforcing office policies, establishing standards and practices o Planning and implementing office systems including layouts o Organising & booking travel, accommodation, etc. o Organising company events and conferences o Caring for and arranging for visitors upon arrival to company premises o Managing the relationship with office service contractors including cleaners, phone & internet providers, etc. o Ensuring health & safety standards are met throughout the office including: o updating & implementing measures to ensure a COVID-19 secure workspace o managing fire marshal training, fire drills, first aid training & security alarms o Supporting creation of promotional materials, business cards, etc. o Taking the lead on ensuring we never miss the chance to wish someone a happy birthday o Updating & maintaining records of expense reimbursements Administration: o Organising meetings and managing systems o Preparing emails, letters, presentations, and reports o Dealing with correspondence and queries o Providing administrative support for the Directors, as needed o Receiving & sorting deliveries, managing post & packing Who you are You have a passion for Office Management and ensuring the team has an excellent office experience. You are highly organised with a can-do attitude. You are able to work with autonomy and able to deal with tasks no matter how big or small. You are able to work well under pressure, are excellent at multitasking and have a love for helping people. o A highly organised, multitasker with a can-do attitude o Have a willingness to learn and adapt to a high-paced environment o Experienced with a range of office software o An outstanding communicator with a friendly approach o Computer literate with good typing skills and grammar o Have excellent attention to detail o Driven, trustworthy and a team player What we offer o A small, talented and cohesive team delivering exciting products o The ability to have a big say in how the company is run and where we are going o £28,000 - £35,000 per annum salary, dependent upon experience o Share options scheme o 34 days holidays per annum including public holidays o Ethical pension scheme o Flexible working hours o Central London location How to apply If you genuinely love running an office and being a part of a company moving at a rapid pace, then get in touch. Please send a CV and brief cover letter by e-mail with "Officer Manager" in the title. Application closing date: January 10th 2022