Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
Feb 06, 2026
Full time
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
Facilities & Operations Coordinator (Part-Time, 20 Hours per Week) Location: Warwick Hours: 20 hours per week (flexible across a minimum of 3 days, max 5) Pay: £17 per hour Contract: Permanent We re supporting a well-established Warwick-based organisation in recruiting a Facilities & Operations Coordinator to help keep a busy community building and office running smoothly. This is not a technical facilities role. You won t be fixing boilers or carrying out safety tests yourself. Instead, you ll be the organised hub who makes sure checks are booked, paperwork is up to date, suppliers turn up when they should, and day-to-day operations run as they should. It s a varied, hands-on coordination role that would suit someone who enjoys structure, procedures, and seeing things tick along properly. The role Working closely with the Chief Operating Officer, you ll be responsible for coordinating operational activity across the site, including: Scheduling and tracking building compliance checks such as fire alarms, servicing and inspections Coordinating routine maintenance and managing supplier relationships Arranging small repairs and facilities issues as they arise Keeping Health & Safety documentation and risk assessments current Supporting governance paperwork and annual reporting requirements Liaising with insurers and ensuring required records are available Preparing documentation for annual meetings and statutory returns Overseeing on-site support staff including Admin Assistant, Cleaner and Caretaker Supporting HR administration with guidance from the COO Helping ensure the office runs efficiently and supplies are maintained Acting as deputy to the COO when required Acting as main GDPR contact Promoting diversity, inclusion and safeguarding standards Training will be provided for organisation-specific processes and systems. What we re looking for This role is all about organisation rather than technical facilities expertise. Experience in environments such as schools, community centres, halls, charities, or office settings would work well. We re looking for someone who brings: Excellent organisation, planning and prioritisation skills Confidence working independently and managing their own workload Strong communication and people skills Good record keeping and attention to detail Solid IT skills, particularly Word and Excel A positive, proactive and practical approach Flexibility in working patterns (occasional ad-hoc or evening support may be needed) Empathy with the values of a community-focused organisation Hours are genuinely flexible, making this a great opportunity for someone balancing work with family or other commitments. While mainly daytime, some give-and-take is expected around events and operational needs. If you re someone who likes keeping things organised, enjoys coordinating people and processes, and takes pride in making sure everything is in the right place at the right time, this is a rewarding part-time role in a friendly, supportive environment. INDL
Feb 05, 2026
Full time
Facilities & Operations Coordinator (Part-Time, 20 Hours per Week) Location: Warwick Hours: 20 hours per week (flexible across a minimum of 3 days, max 5) Pay: £17 per hour Contract: Permanent We re supporting a well-established Warwick-based organisation in recruiting a Facilities & Operations Coordinator to help keep a busy community building and office running smoothly. This is not a technical facilities role. You won t be fixing boilers or carrying out safety tests yourself. Instead, you ll be the organised hub who makes sure checks are booked, paperwork is up to date, suppliers turn up when they should, and day-to-day operations run as they should. It s a varied, hands-on coordination role that would suit someone who enjoys structure, procedures, and seeing things tick along properly. The role Working closely with the Chief Operating Officer, you ll be responsible for coordinating operational activity across the site, including: Scheduling and tracking building compliance checks such as fire alarms, servicing and inspections Coordinating routine maintenance and managing supplier relationships Arranging small repairs and facilities issues as they arise Keeping Health & Safety documentation and risk assessments current Supporting governance paperwork and annual reporting requirements Liaising with insurers and ensuring required records are available Preparing documentation for annual meetings and statutory returns Overseeing on-site support staff including Admin Assistant, Cleaner and Caretaker Supporting HR administration with guidance from the COO Helping ensure the office runs efficiently and supplies are maintained Acting as deputy to the COO when required Acting as main GDPR contact Promoting diversity, inclusion and safeguarding standards Training will be provided for organisation-specific processes and systems. What we re looking for This role is all about organisation rather than technical facilities expertise. Experience in environments such as schools, community centres, halls, charities, or office settings would work well. We re looking for someone who brings: Excellent organisation, planning and prioritisation skills Confidence working independently and managing their own workload Strong communication and people skills Good record keeping and attention to detail Solid IT skills, particularly Word and Excel A positive, proactive and practical approach Flexibility in working patterns (occasional ad-hoc or evening support may be needed) Empathy with the values of a community-focused organisation Hours are genuinely flexible, making this a great opportunity for someone balancing work with family or other commitments. While mainly daytime, some give-and-take is expected around events and operational needs. If you re someone who likes keeping things organised, enjoys coordinating people and processes, and takes pride in making sure everything is in the right place at the right time, this is a rewarding part-time role in a friendly, supportive environment. INDL
We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity. The Role Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services. Lead Housing Management, Asset Management, Compliance and Resident Engagement services. Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements. Set the strategic direction for housing operations and translate strategy into operational delivery. Provide visible leadership to senior managers, promoting accountability and continuous improvement. Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement. Oversee robust governance, assurance and decision-making arrangements across housing operations. Act as Senior Responsible Officer for housing compliance and building safety. Ensure safeguarding responsibilities are embedded across housing services. Lead performance management to ensure services meet KPIs, regulatory standards and service commitments. Provide strategic oversight of financial management, including HRA and capital budgets. Lead workforce planning, organisational development and service transformation activity. Build and maintain strong relationships with residents, Members, regulators and key partners. Lead service improvement, recovery and regulatory readiness programmes. Key Requirements Extensive senior leadership experience within housing services, asset management or compliance. Proven experience providing strategic accountability for complex housing operations. Strong knowledge of housing regulation, governance, compliance and building safety. Experience operating in highly scrutinised, politically sensitive environments. Significant experience managing housing budgets, including HRA and capital programmes. Proven track record of leading service transformation and organisational change. Ability to make complex strategic decisions based on performance, risk and financial data. Strong experience managing senior managers and leading multi-disciplinary teams. Excellent stakeholder management skills, including working with Members and regulators. Relevant degree or equivalent senior-level experience within housing. Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 04, 2026
Contractor
We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity. The Role Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services. Lead Housing Management, Asset Management, Compliance and Resident Engagement services. Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements. Set the strategic direction for housing operations and translate strategy into operational delivery. Provide visible leadership to senior managers, promoting accountability and continuous improvement. Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement. Oversee robust governance, assurance and decision-making arrangements across housing operations. Act as Senior Responsible Officer for housing compliance and building safety. Ensure safeguarding responsibilities are embedded across housing services. Lead performance management to ensure services meet KPIs, regulatory standards and service commitments. Provide strategic oversight of financial management, including HRA and capital budgets. Lead workforce planning, organisational development and service transformation activity. Build and maintain strong relationships with residents, Members, regulators and key partners. Lead service improvement, recovery and regulatory readiness programmes. Key Requirements Extensive senior leadership experience within housing services, asset management or compliance. Proven experience providing strategic accountability for complex housing operations. Strong knowledge of housing regulation, governance, compliance and building safety. Experience operating in highly scrutinised, politically sensitive environments. Significant experience managing housing budgets, including HRA and capital programmes. Proven track record of leading service transformation and organisational change. Ability to make complex strategic decisions based on performance, risk and financial data. Strong experience managing senior managers and leading multi-disciplinary teams. Excellent stakeholder management skills, including working with Members and regulators. Relevant degree or equivalent senior-level experience within housing. Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Overview Salary: £65,000 - £75,000 Per annum Hours of work: 35 hours (09:00-17:00, Monday to Friday) Contract type: Permanent This is not a Wiltshire Council vacancy therefore please contact Stone Circle direct for further information. About Stone Circle Stone Circle was established by Wiltshire Council in 2019 as a Local Housing Company to complement the Council's housing services and deliver additional housing solutions. Operating on a commercial basis with strong social values, the Group acquires, develops and manages homes across Wiltshire, generating long-term value for the Council. The Group operates across housing management, property acquisition and limited development activity. It works closely with Wiltshire Council in its role as Shareholder, while maintaining clear commercial discipline and robust governance arrangements. As the organisation enters its next phase, the focus is on consolidation and financial discipline. For 2026/27, Stone Circle is prioritising the stabilisation of its core housing business, strengthening governance and assurance, and improving operational predictability. Any consideration of future regulated housing options will be tightly scoped and exploratory, with no commitment to expansion. Role The Head of Operations is a senior executive role with group-wide accountability for the effective operational leadership of the Stone Circle Group. The role is responsible for translating the Board-approved Business Plan into disciplined delivery across housing operations, governance, risk, assurance and corporate services. Reporting directly to the Board, the role provides the primary operational link between the Board, the Shareholder (Wiltshire Council) and the internal team. It ensures the Group operates within a strong governance framework, maintains financial discipline, manages operational and delivery risk, and remains focused on resident outcomes. As part of the 2026/27 Business Plan, the Group will invest in additional senior operational capacity to strengthen day-to-day management. The Head of Operations will play a central role in shaping how this support is structured and deployed, leading the design, recruitment and integration of the role in line with their operational approach, while retaining overall accountability for performance, compliance and delivery. Key responsibilities Strategic leadership Lead delivery of the Group's operational strategy in line with Board-approved Business Plans. Provide clear, evidence-based advice to the Board and Shareholder on operational performance, risk and delivery. Support the Chair in maintaining effective governance, assurance and decision-making frameworks. Housing operations Provide executive oversight of housing management functions including lettings, tenancy management, rent collection, compliance, repairs and resident engagement. Ensure landlord services meet statutory and regulatory obligations and reflect best practice. Oversee performance management frameworks, KPIs and continuous service improvement. Lead delivery of the Housing Company's stabilisation strategy, including portfolio performance, void management, re-letting approach, disposals governance and alignment of services with long-term financial sustainability. Development & asset delivery Oversee delivery of single development site, with a focus on completion and handover. Ensure appropriate controls around procurement, risk, valuations, warranties and asset handover. Governance, risk & assurance Act as a key liaison with the Shareholder and Council officers on governance, reporting and assurance matters. Lead the development and maintenance of robust policies, procedures and internal controls. Support Board and Committee structures, including the Risk & Audit Committee. Embed the Group's annual governance and assurance cycle, including strategic risk management, incident reporting and early Shareholder engagement on assumptions and sensitivities. Supported housing/RP exploration Lead the Group's tightly scoped exploration of potential Registered Provider acquisition options, ensuring work remains proportionate, risk-aware and subject to explicit Shareholder approval. Financial & commercial oversight Work closely with Finance to ensure strong budgetary control, forecasting and value for money. Contribute to business planning, financial modelling and long-term sustainability assessments. Oversee operational aspects of contracts and relationships with external advisers. People & organisational leadership Provide leadership to internal team, fostering a high-performance, accountable and values-led culture. Lead workforce planning and organisational development as the Group consolidates. During 2026/27, lead the recruitment and integration of a senior operational support role to strengthen day-to-day management capacity. Responsible for up to five direct reports, with scope to evolve the structure in line with the Business Plan. Person specification Essential Senior leadership experience in housing, development, local government or a related regulated environment. Experience operating within a stabilisation, consolidation or turnaround context, with emphasis on governance, predictability and risk control. Strong understanding of governance, risk management and operating within a council-owned or shareholder-led company structure. Proven ability to translate strategy into effective operational delivery. Experience working with Boards, Shareholders and senior stakeholders. Financial and commercial awareness. Excellent judgement, communication and influencing skills. Desirable Experience of affordable housing delivery or Local Housing Company models. Experience of acquisitions, asset management or development oversight. Familiarity with local authority governance and assurance requirements. Exposure to regulated housing environments or Registered Provider interfaces. Hands-on nature This is a highly hands-on senior role within a small and agile organisation. The Head of Operations is expected to operate comfortably at both strategic and delivery levels, personally drafting Board and Shareholder papers, developing policies and procedures, engaging directly with operational detail and progressing work without reliance on large teams or extensive support infrastructure. Why Join Stone Circle This is a rare opportunity to play a senior leadership role within a council-owned housing company at a pivotal stage in its development. The postholder will work closely with the Board and Shareholder, help shape how the organisation operates through its consolidation phase, and leave a tangible legacy across governance, delivery and service quality. The role offers significant autonomy, visibility and influence, alongside planned investment in senior operational capacity and a visible base at County Hall to support effective governance, assurance and partnership working. Practical Information Senior executive appointment Hybrid working arrangement, with attendance at Head Office in Trowbridge 2-3 days per week Up to five direct reports Regular engagement across Wiltshire required 35 hours per week (09:00-17:00) Salary and benefits: competitive, dependent on experience Find out more and apply Please contact for further information. Closing date: 5PM on 20 February 2026 Interview date: week commencing 2 March 2026 Commencement date: ASAP PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications or CVs submitted via the apply button will not be considered.
Feb 03, 2026
Full time
Overview Salary: £65,000 - £75,000 Per annum Hours of work: 35 hours (09:00-17:00, Monday to Friday) Contract type: Permanent This is not a Wiltshire Council vacancy therefore please contact Stone Circle direct for further information. About Stone Circle Stone Circle was established by Wiltshire Council in 2019 as a Local Housing Company to complement the Council's housing services and deliver additional housing solutions. Operating on a commercial basis with strong social values, the Group acquires, develops and manages homes across Wiltshire, generating long-term value for the Council. The Group operates across housing management, property acquisition and limited development activity. It works closely with Wiltshire Council in its role as Shareholder, while maintaining clear commercial discipline and robust governance arrangements. As the organisation enters its next phase, the focus is on consolidation and financial discipline. For 2026/27, Stone Circle is prioritising the stabilisation of its core housing business, strengthening governance and assurance, and improving operational predictability. Any consideration of future regulated housing options will be tightly scoped and exploratory, with no commitment to expansion. Role The Head of Operations is a senior executive role with group-wide accountability for the effective operational leadership of the Stone Circle Group. The role is responsible for translating the Board-approved Business Plan into disciplined delivery across housing operations, governance, risk, assurance and corporate services. Reporting directly to the Board, the role provides the primary operational link between the Board, the Shareholder (Wiltshire Council) and the internal team. It ensures the Group operates within a strong governance framework, maintains financial discipline, manages operational and delivery risk, and remains focused on resident outcomes. As part of the 2026/27 Business Plan, the Group will invest in additional senior operational capacity to strengthen day-to-day management. The Head of Operations will play a central role in shaping how this support is structured and deployed, leading the design, recruitment and integration of the role in line with their operational approach, while retaining overall accountability for performance, compliance and delivery. Key responsibilities Strategic leadership Lead delivery of the Group's operational strategy in line with Board-approved Business Plans. Provide clear, evidence-based advice to the Board and Shareholder on operational performance, risk and delivery. Support the Chair in maintaining effective governance, assurance and decision-making frameworks. Housing operations Provide executive oversight of housing management functions including lettings, tenancy management, rent collection, compliance, repairs and resident engagement. Ensure landlord services meet statutory and regulatory obligations and reflect best practice. Oversee performance management frameworks, KPIs and continuous service improvement. Lead delivery of the Housing Company's stabilisation strategy, including portfolio performance, void management, re-letting approach, disposals governance and alignment of services with long-term financial sustainability. Development & asset delivery Oversee delivery of single development site, with a focus on completion and handover. Ensure appropriate controls around procurement, risk, valuations, warranties and asset handover. Governance, risk & assurance Act as a key liaison with the Shareholder and Council officers on governance, reporting and assurance matters. Lead the development and maintenance of robust policies, procedures and internal controls. Support Board and Committee structures, including the Risk & Audit Committee. Embed the Group's annual governance and assurance cycle, including strategic risk management, incident reporting and early Shareholder engagement on assumptions and sensitivities. Supported housing/RP exploration Lead the Group's tightly scoped exploration of potential Registered Provider acquisition options, ensuring work remains proportionate, risk-aware and subject to explicit Shareholder approval. Financial & commercial oversight Work closely with Finance to ensure strong budgetary control, forecasting and value for money. Contribute to business planning, financial modelling and long-term sustainability assessments. Oversee operational aspects of contracts and relationships with external advisers. People & organisational leadership Provide leadership to internal team, fostering a high-performance, accountable and values-led culture. Lead workforce planning and organisational development as the Group consolidates. During 2026/27, lead the recruitment and integration of a senior operational support role to strengthen day-to-day management capacity. Responsible for up to five direct reports, with scope to evolve the structure in line with the Business Plan. Person specification Essential Senior leadership experience in housing, development, local government or a related regulated environment. Experience operating within a stabilisation, consolidation or turnaround context, with emphasis on governance, predictability and risk control. Strong understanding of governance, risk management and operating within a council-owned or shareholder-led company structure. Proven ability to translate strategy into effective operational delivery. Experience working with Boards, Shareholders and senior stakeholders. Financial and commercial awareness. Excellent judgement, communication and influencing skills. Desirable Experience of affordable housing delivery or Local Housing Company models. Experience of acquisitions, asset management or development oversight. Familiarity with local authority governance and assurance requirements. Exposure to regulated housing environments or Registered Provider interfaces. Hands-on nature This is a highly hands-on senior role within a small and agile organisation. The Head of Operations is expected to operate comfortably at both strategic and delivery levels, personally drafting Board and Shareholder papers, developing policies and procedures, engaging directly with operational detail and progressing work without reliance on large teams or extensive support infrastructure. Why Join Stone Circle This is a rare opportunity to play a senior leadership role within a council-owned housing company at a pivotal stage in its development. The postholder will work closely with the Board and Shareholder, help shape how the organisation operates through its consolidation phase, and leave a tangible legacy across governance, delivery and service quality. The role offers significant autonomy, visibility and influence, alongside planned investment in senior operational capacity and a visible base at County Hall to support effective governance, assurance and partnership working. Practical Information Senior executive appointment Hybrid working arrangement, with attendance at Head Office in Trowbridge 2-3 days per week Up to five direct reports Regular engagement across Wiltshire required 35 hours per week (09:00-17:00) Salary and benefits: competitive, dependent on experience Find out more and apply Please contact for further information. Closing date: 5PM on 20 February 2026 Interview date: week commencing 2 March 2026 Commencement date: ASAP PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications or CVs submitted via the apply button will not be considered.
About Us At Harris Primary Academy Benson we aim to make learning irresistible, ensuring our children develop a genuine life-long love of learning and that every child flourishes by delivering an enjoyable curriculum that allows all children to succeed academically, physically, emotionally and socially. Our children are at the heart of everything we do with the academy and it is our committed ambition to empower all our children to become compassionate, polite, ambitious, global citizens of the future. Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Benson site. Main Areas of Responsibility Your responsibilities will include: Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible Carrying out servicing, cleaning and checking of academy vehicles within your capabilities Providing technical and craft support to teaching staff Providing site security as required Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff Maintaining, decorating and repairing the academy premises where appropriate; Liaising with and supporting external contractors on site, ensuring supervision at all times Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly Monitoring the toilets for cleanliness and replenishing supplies as necessary Regularly touring the academy, keeping corridors free from litter Assisting in maintaining the academy grounds Locking and securing gates as required Assisting in the removal of furniture e.g. for exams and academy events Reporting any lights that need replacing, graffiti or any broken fixtures and fittings Qualifications & Experience We would like to hear from you if you have: Basic knowledge of Health and Safety legislation and requirements Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience and skills Ability for some heavy lifting, with physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of material Ability to work evenings and weekends on a regular basis Ability to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Feb 02, 2026
Full time
About Us At Harris Primary Academy Benson we aim to make learning irresistible, ensuring our children develop a genuine life-long love of learning and that every child flourishes by delivering an enjoyable curriculum that allows all children to succeed academically, physically, emotionally and socially. Our children are at the heart of everything we do with the academy and it is our committed ambition to empower all our children to become compassionate, polite, ambitious, global citizens of the future. Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Benson site. Main Areas of Responsibility Your responsibilities will include: Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible Carrying out servicing, cleaning and checking of academy vehicles within your capabilities Providing technical and craft support to teaching staff Providing site security as required Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff Maintaining, decorating and repairing the academy premises where appropriate; Liaising with and supporting external contractors on site, ensuring supervision at all times Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly Monitoring the toilets for cleanliness and replenishing supplies as necessary Regularly touring the academy, keeping corridors free from litter Assisting in maintaining the academy grounds Locking and securing gates as required Assisting in the removal of furniture e.g. for exams and academy events Reporting any lights that need replacing, graffiti or any broken fixtures and fittings Qualifications & Experience We would like to hear from you if you have: Basic knowledge of Health and Safety legislation and requirements Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience and skills Ability for some heavy lifting, with physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of material Ability to work evenings and weekends on a regular basis Ability to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
THE SALISBURY DIOCESAN BOARD OF FINANCE
Salisbury, Wiltshire
We are looking for an experienced Grants Officer to join our busy Engagement and Giving Team and play a vital part in supporting those fundraising for parish churches across the Diocese. You will provide guidance on funds available from Trusts and Foundations along with supporting our parishes through the application process alongside building long term connections with funders. You will help train and compile guidance for parishes on the navigation of fundraising potential from various sources and build alliances between parishes to share experiences. You will directly fundraise for select Diocesan projects, identifying opportunities for grants, and applying for funding. Duties Research and recommend Trusts and Foundations that will fund churches, whether heritage, repairs, reordering, ministry, environmental or community. Be fully briefed on the criteria of the key national church funders, provide project specific advice, and keep churches abreast of changes to funds and upcoming deadlines. Be knowledgeable on funding opportunities, support churches delivering social work to their wider community that (for example) reduce isolation, address food poverty and money management. Build knowledge of local funders, through networking and online research. Provide access and training for the Church of England Cornerstone grants database, to help identify funders, and to record and manage grant applications. Research Trust and Foundation Trustees to gain an understanding of funders philanthropic motivations. Provide case studies for the Diocesan website, and monthly Faith, Finance and Fundraising email, covering a variety of projects, to inspire more churches to try grants funding. Ensure grant information provided on the Diocesan website and through Cornerstone is accurate, by cross referencing against the Charity Commission and funder websites, and by responding to feedback from the parishes. Respond to PCCs enquiries to discuss funding requirements. Provide training to PCCs on (e.g.) building a case for support, planning and writing grant applications, ongoing stewardship with funders, report writing and continuation funding. Whenever possible meet with the parish in person, or online, to fully understand their funding needs and financial situation. Help parishes learn how to write a strong 'case for support' that is both emotive, and financially robust. Understand and sensitively interpret charitable accounts, to strengthen grant applications and to help churches maximise the investment of their existing funds. Have an excellent understanding of restricted, designated and unrestricted reserves. When required, review and critique draft applications, to ensure a high standard is achieved. Encourage shared learning by budding up churches undertaking similar projects. Seek out examples of successful and unsuccessful applications as part of continual learning and development. Celebrate successful applications; write case studies, and if possible, visit completed projects or attend opening events. Support parishes in preparing applications for the National Lottery Heritage Fund, Community Fund and Awards for All programmes. Identify potential external bid-writers, that the Diocese might recommend or partner with, seeking testimonials to support any endorsement. Secure grants for Milton Abbey capital appeal works and make grant applications that will directly support the work of the Diocesan Board of Finance. Working with the Milton Abbey Heritage Trustees, identify grant opportunities, make recommendations, write and submit applications, to secure significant grants for capital appeal work at Milton Abbey. Working with the Giving Advisor, use experience and insight gained in the role, to make recommendations about funding opportunities to bring long-term financial sustainability for Milton Abbey. Support the preparation of applications for the benefit of the DBF. Respond to ad-hoc requests for grant advice from colleagues at the DBF. Build good relationships with major funders and build relationships with Trustees on behalf of Salisbury Diocese. Attend fundraising network meetings or Meet the Funder training sessions, to help boost profile and relationships Establish contact with Trust and Foundation Grant Officers. Make enquiries on behalf of churches, if the knowledge will benefit a wider audience. Build a good relationship with regional National Lottery Engagement Managers, to ensure the information provided is accurate and up to date. Identify local trustees and potential major donors, for future partnership working. Qualifications & Training Essential: Good standard of literacy and education (A level or equivalent). Desirable: Chartered Institute of Fundraising qualification or training Experience Essential: A minimum of three years' experience in Trusts and Foundations fundraising Able to create and tailor funding proposals to appeal to wide range of different funders Engaging and interesting copywriting; able to bring a project to life through story telling Able to write and evaluate grant applications at a high standard, to increase funding success Experienced in understanding and interpreting charity accounts A high level of numeracy and managing budgets A high level of accuracy and attention to detail including when working on systems and databases Desirable: Fundraising experience in the heritage sector Engaging presentation skills Skills & Competencies Essential: Sympathetic to the aims and ethos of the Church of England. Proficiency and demonstrable experience working with Microsoft Office and cloud-based virtual environment, e.g., SharePoint, Zoom; confident in using a variety of technologies and a willingness to learn and work with new technologies and programmes as necessary. Confident using a variety of technologies and a willingness to learn and work with new technologies and programmes as necessary. Ability to build trusted and productive relationships with various stakeholders. Inquiring mind, proactively considering ways of working that improve service provision. Self-motivated, flexible and capable of organising and prioritising, working independently whilst also being part of the wider team. Professional demeanour, demonstrating a calm, compassionate, and helpful disposition toward those we serve, handling sensitive information appropriately. Excellent communication skills capable of relating well to a wide range of people with varying expectations Desirable: Awareness and understanding of the Church of England, diocesan and parish governance, structures and Measures.
Feb 01, 2026
Full time
We are looking for an experienced Grants Officer to join our busy Engagement and Giving Team and play a vital part in supporting those fundraising for parish churches across the Diocese. You will provide guidance on funds available from Trusts and Foundations along with supporting our parishes through the application process alongside building long term connections with funders. You will help train and compile guidance for parishes on the navigation of fundraising potential from various sources and build alliances between parishes to share experiences. You will directly fundraise for select Diocesan projects, identifying opportunities for grants, and applying for funding. Duties Research and recommend Trusts and Foundations that will fund churches, whether heritage, repairs, reordering, ministry, environmental or community. Be fully briefed on the criteria of the key national church funders, provide project specific advice, and keep churches abreast of changes to funds and upcoming deadlines. Be knowledgeable on funding opportunities, support churches delivering social work to their wider community that (for example) reduce isolation, address food poverty and money management. Build knowledge of local funders, through networking and online research. Provide access and training for the Church of England Cornerstone grants database, to help identify funders, and to record and manage grant applications. Research Trust and Foundation Trustees to gain an understanding of funders philanthropic motivations. Provide case studies for the Diocesan website, and monthly Faith, Finance and Fundraising email, covering a variety of projects, to inspire more churches to try grants funding. Ensure grant information provided on the Diocesan website and through Cornerstone is accurate, by cross referencing against the Charity Commission and funder websites, and by responding to feedback from the parishes. Respond to PCCs enquiries to discuss funding requirements. Provide training to PCCs on (e.g.) building a case for support, planning and writing grant applications, ongoing stewardship with funders, report writing and continuation funding. Whenever possible meet with the parish in person, or online, to fully understand their funding needs and financial situation. Help parishes learn how to write a strong 'case for support' that is both emotive, and financially robust. Understand and sensitively interpret charitable accounts, to strengthen grant applications and to help churches maximise the investment of their existing funds. Have an excellent understanding of restricted, designated and unrestricted reserves. When required, review and critique draft applications, to ensure a high standard is achieved. Encourage shared learning by budding up churches undertaking similar projects. Seek out examples of successful and unsuccessful applications as part of continual learning and development. Celebrate successful applications; write case studies, and if possible, visit completed projects or attend opening events. Support parishes in preparing applications for the National Lottery Heritage Fund, Community Fund and Awards for All programmes. Identify potential external bid-writers, that the Diocese might recommend or partner with, seeking testimonials to support any endorsement. Secure grants for Milton Abbey capital appeal works and make grant applications that will directly support the work of the Diocesan Board of Finance. Working with the Milton Abbey Heritage Trustees, identify grant opportunities, make recommendations, write and submit applications, to secure significant grants for capital appeal work at Milton Abbey. Working with the Giving Advisor, use experience and insight gained in the role, to make recommendations about funding opportunities to bring long-term financial sustainability for Milton Abbey. Support the preparation of applications for the benefit of the DBF. Respond to ad-hoc requests for grant advice from colleagues at the DBF. Build good relationships with major funders and build relationships with Trustees on behalf of Salisbury Diocese. Attend fundraising network meetings or Meet the Funder training sessions, to help boost profile and relationships Establish contact with Trust and Foundation Grant Officers. Make enquiries on behalf of churches, if the knowledge will benefit a wider audience. Build a good relationship with regional National Lottery Engagement Managers, to ensure the information provided is accurate and up to date. Identify local trustees and potential major donors, for future partnership working. Qualifications & Training Essential: Good standard of literacy and education (A level or equivalent). Desirable: Chartered Institute of Fundraising qualification or training Experience Essential: A minimum of three years' experience in Trusts and Foundations fundraising Able to create and tailor funding proposals to appeal to wide range of different funders Engaging and interesting copywriting; able to bring a project to life through story telling Able to write and evaluate grant applications at a high standard, to increase funding success Experienced in understanding and interpreting charity accounts A high level of numeracy and managing budgets A high level of accuracy and attention to detail including when working on systems and databases Desirable: Fundraising experience in the heritage sector Engaging presentation skills Skills & Competencies Essential: Sympathetic to the aims and ethos of the Church of England. Proficiency and demonstrable experience working with Microsoft Office and cloud-based virtual environment, e.g., SharePoint, Zoom; confident in using a variety of technologies and a willingness to learn and work with new technologies and programmes as necessary. Confident using a variety of technologies and a willingness to learn and work with new technologies and programmes as necessary. Ability to build trusted and productive relationships with various stakeholders. Inquiring mind, proactively considering ways of working that improve service provision. Self-motivated, flexible and capable of organising and prioritising, working independently whilst also being part of the wider team. Professional demeanour, demonstrating a calm, compassionate, and helpful disposition toward those we serve, handling sensitive information appropriately. Excellent communication skills capable of relating well to a wide range of people with varying expectations Desirable: Awareness and understanding of the Church of England, diocesan and parish governance, structures and Measures.
Job Title: Damp and Mould Lead Location: Basildon, Essex (with regional travel) Contract Type: Fixed-term Start Date: ASAP End Date: Friday, 29 May 2026 Working Hours: Monday to Friday, 09:00 - 17:00 Pay Rate: £16.23 per hour Role Purpose As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents. You will ensure compliance with new damp and mould legislation, including Awaab's Law , while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service. Key Responsibilities Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams Ensure excellent customer service and stakeholder experience to maximise resident satisfaction Work closely with repairs teams, contractors, and regional property services to drive cases through to resolution Lead investigations and resolution of damp and mould cases in line with Awaab's Law and legal timeframes Take ownership of medium- and high-risk damp and mould cases, including escalations and HHSRS Category 1 cases Support internal teams to resolve complaints, disrepair cases, and escalations linked to damp and mould Review repair histories to identify service failures and contribute to lessons learned Maintain accurate case records and ensure effective case management Attend contractor and regional offices as required, acting as an on-site point of contact Carry out resident visits and occasional work outside normal hours when required Wider Repairs Team Responsibilities The Repairs Team delivers all property services across Peabody, including: Responsive and major repairs Complaints, disrepair, damp, mould and condensation cases Environmental Health Officer (EHO) and escalated cases Empty homes / voids Aids and adaptations Planned preventative maintenance Repairs managed through the DPS Marketplace In-house DLO planning Professional property-related services Success Metrics Improved resident satisfaction through timely responses within agreed SLAs Full compliance with damp and mould legislation and Awaab's Law Reduced complaints and escalations through effective case management High stakeholder satisfaction through consistent, quality service delivery Efficient management of projects within agreed timeframes Strong stakeholder engagement and collaboration About You You will be: Strongly customer-focused, demonstrating empathy, reliability, and professionalism Comfortable working under pressure and meeting strict deadlines Committed to continuous service improvement Adaptable, resilient, and positive about change Policy- and procedure-focused, ensuring compliance and best practice Open to feedback and collaborative working
Jan 27, 2026
Seasonal
Job Title: Damp and Mould Lead Location: Basildon, Essex (with regional travel) Contract Type: Fixed-term Start Date: ASAP End Date: Friday, 29 May 2026 Working Hours: Monday to Friday, 09:00 - 17:00 Pay Rate: £16.23 per hour Role Purpose As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents. You will ensure compliance with new damp and mould legislation, including Awaab's Law , while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service. Key Responsibilities Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams Ensure excellent customer service and stakeholder experience to maximise resident satisfaction Work closely with repairs teams, contractors, and regional property services to drive cases through to resolution Lead investigations and resolution of damp and mould cases in line with Awaab's Law and legal timeframes Take ownership of medium- and high-risk damp and mould cases, including escalations and HHSRS Category 1 cases Support internal teams to resolve complaints, disrepair cases, and escalations linked to damp and mould Review repair histories to identify service failures and contribute to lessons learned Maintain accurate case records and ensure effective case management Attend contractor and regional offices as required, acting as an on-site point of contact Carry out resident visits and occasional work outside normal hours when required Wider Repairs Team Responsibilities The Repairs Team delivers all property services across Peabody, including: Responsive and major repairs Complaints, disrepair, damp, mould and condensation cases Environmental Health Officer (EHO) and escalated cases Empty homes / voids Aids and adaptations Planned preventative maintenance Repairs managed through the DPS Marketplace In-house DLO planning Professional property-related services Success Metrics Improved resident satisfaction through timely responses within agreed SLAs Full compliance with damp and mould legislation and Awaab's Law Reduced complaints and escalations through effective case management High stakeholder satisfaction through consistent, quality service delivery Efficient management of projects within agreed timeframes Strong stakeholder engagement and collaboration About You You will be: Strongly customer-focused, demonstrating empathy, reliability, and professionalism Comfortable working under pressure and meeting strict deadlines Committed to continuous service improvement Adaptable, resilient, and positive about change Policy- and procedure-focused, ensuring compliance and best practice Open to feedback and collaborative working
Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Jan 27, 2026
Full time
Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Building Surveyor / Senior Surveyor 6 Month Contract East London 325 per day (Umbrella) We are working with a well established housing organisation in East London that is looking to appoint an experienced Building Surveyor on a 6 month contract. This is a hands on role within a busy Repairs and Property Services team, offering strong day rate and a varied workload. Key Details 6 month contract 325 per day (umbrella) East London 4 days per week on site (1 day work from home) The Role Manage all surveying activity across a defined patch Deal with complex repairs enquiries, correspondence and complaints Carry out property surveys and diagnose defects Prepare technical reports, specifications and scheme design drawings Supervise contractors and coordinate multiple trades Manage a delegated budget Oversee works from diagnosis through to completion and payment Scrutinise and approve variations and invoices Ensure works are delivered on time, within budget and to a high standard Implement robust quality control including post inspections Obtain planning and building control approvals Undertake feasibility studies, option appraisals and budget estimates Act as lead officer for aids and adaptations Provide technical advice to repairs, compliance and asset teams Represent the organisation at meetings and act as expert witness if required Interviews are moving quickly, so if this sounds of interest please get in touch as soon as possible to arrange a call.
Jan 24, 2026
Contractor
Building Surveyor / Senior Surveyor 6 Month Contract East London 325 per day (Umbrella) We are working with a well established housing organisation in East London that is looking to appoint an experienced Building Surveyor on a 6 month contract. This is a hands on role within a busy Repairs and Property Services team, offering strong day rate and a varied workload. Key Details 6 month contract 325 per day (umbrella) East London 4 days per week on site (1 day work from home) The Role Manage all surveying activity across a defined patch Deal with complex repairs enquiries, correspondence and complaints Carry out property surveys and diagnose defects Prepare technical reports, specifications and scheme design drawings Supervise contractors and coordinate multiple trades Manage a delegated budget Oversee works from diagnosis through to completion and payment Scrutinise and approve variations and invoices Ensure works are delivered on time, within budget and to a high standard Implement robust quality control including post inspections Obtain planning and building control approvals Undertake feasibility studies, option appraisals and budget estimates Act as lead officer for aids and adaptations Provide technical advice to repairs, compliance and asset teams Represent the organisation at meetings and act as expert witness if required Interviews are moving quickly, so if this sounds of interest please get in touch as soon as possible to arrange a call.
Job Title: Housing Officer Location: Hampshire Salary: 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Jan 19, 2026
Contractor
Job Title: Housing Officer Location: Hampshire Salary: 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Fixed Term Contract-6 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Hampshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
BDS are currently recruiting for a Repairs officer to work for a large Housing Association within their Damp & Mould team based in Pitsea This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role. Ideally you will have experience dealing with Damp and Mould repairs. Main duties include but are not limited too; Day-to-day responsive and major repairs Complaints, Disrepair; damp, mould & condensation; EHO and escalated cases Empty Homes / Voids Aids & adaptions Planned Preventative Maintenance and proactive case management Service delivery for repairs managed through the DPS Marketplace Planning for the in-house DLO Professional property related services The ideal candidate will have; Proficient in using CRM systems and multitasking across multiple systems Strong admin and IT skills Experience in a similar role in repairs and housing Excellent verbal and written communication Temporary ongoing contract to start ASAP Payrate - 16.23 paye or 20.51 umbrella Hours - 9am - 5pm Monday to Friday.
Jan 14, 2026
Contractor
BDS are currently recruiting for a Repairs officer to work for a large Housing Association within their Damp & Mould team based in Pitsea This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role. Ideally you will have experience dealing with Damp and Mould repairs. Main duties include but are not limited too; Day-to-day responsive and major repairs Complaints, Disrepair; damp, mould & condensation; EHO and escalated cases Empty Homes / Voids Aids & adaptions Planned Preventative Maintenance and proactive case management Service delivery for repairs managed through the DPS Marketplace Planning for the in-house DLO Professional property related services The ideal candidate will have; Proficient in using CRM systems and multitasking across multiple systems Strong admin and IT skills Experience in a similar role in repairs and housing Excellent verbal and written communication Temporary ongoing contract to start ASAP Payrate - 16.23 paye or 20.51 umbrella Hours - 9am - 5pm Monday to Friday.
