Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and overseeing engineers diaries. 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. Scheduling the surveyors diaries, going out to properties across the borough Dealing with first line complaints calls Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Jan 17, 2026
Contractor
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and overseeing engineers diaries. 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. Scheduling the surveyors diaries, going out to properties across the borough Dealing with first line complaints calls Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
Jan 15, 2026
Full time
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
BDS are currently recruiting for a Repairs officer to work for a large Housing Association within their Damp & Mould team based in Pitsea This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role. Ideally you will have experience dealing with Damp and Mould repairs. Main duties include but are not limited too; Day-to-day responsive and major repairs Complaints, Disrepair; damp, mould & condensation; EHO and escalated cases Empty Homes / Voids Aids & adaptions Planned Preventative Maintenance and proactive case management Service delivery for repairs managed through the DPS Marketplace Planning for the in-house DLO Professional property related services The ideal candidate will have; Proficient in using CRM systems and multitasking across multiple systems Strong admin and IT skills Experience in a similar role in repairs and housing Excellent verbal and written communication Temporary ongoing contract to start ASAP Payrate - 16.23 paye or 20.51 umbrella Hours - 9am - 5pm Monday to Friday.
Jan 14, 2026
Contractor
BDS are currently recruiting for a Repairs officer to work for a large Housing Association within their Damp & Mould team based in Pitsea This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role. Ideally you will have experience dealing with Damp and Mould repairs. Main duties include but are not limited too; Day-to-day responsive and major repairs Complaints, Disrepair; damp, mould & condensation; EHO and escalated cases Empty Homes / Voids Aids & adaptions Planned Preventative Maintenance and proactive case management Service delivery for repairs managed through the DPS Marketplace Planning for the in-house DLO Professional property related services The ideal candidate will have; Proficient in using CRM systems and multitasking across multiple systems Strong admin and IT skills Experience in a similar role in repairs and housing Excellent verbal and written communication Temporary ongoing contract to start ASAP Payrate - 16.23 paye or 20.51 umbrella Hours - 9am - 5pm Monday to Friday.
Procurement Manager - Repairs & Maintenance Location: London Local Authority Rate: £57.02 per hour (Umbrella) Contract: 6-month initial contract, strong possibility of extension Hours: Full-time About the Role We are supporting a London local authority in recruiting an experienced Procurement Manager to lead procurement and contract management activities across their Repairs & Maintenance service. This pivotal role ensures the effective commissioning and delivery of works and services that support safe, well-maintained homes and corporate buildings. You will provide strategic procurement leadership, ensure compliance with Public Contracts Regulations (PCR 2015) and Council Standing Orders, and help drive value for money, service improvement and social value across a broad portfolio including responsive repairs, voids, disrepair, damp and mould, and out-of-hours emergency services. Key Responsibilities 1. Procurement Strategy & Delivery Develop and deliver procurement strategies for repairs, maintenance and building services contracts. Lead end-to-end tendering activity, including drafting specifications, evaluating submissions and awarding contracts in line with legislation and council policies. Identify opportunities for innovation, efficiency, cost savings and enhanced social value. 2. Contract Management & Supplier Performance Support operational teams in managing key contractors across repairs, voids, disrepair and related service areas. Monitor supplier performance against KPIs and SLAs, addressing underperformance and promoting continuous improvement. Ensure robust contract governance, mobilisation and handover processes. 3. Compliance & Risk Management Ensure full compliance with PCR 2015, Standing Orders and internal audit requirements. Maintain accurate procurement and contract records, managing risk registers and mitigation plans. Provide training, guidance and advice on procurement best practice and legal compliance. 4. Financial & Value Management Support financial planning by forecasting procurement spend and identifying potential savings. Work collaboratively with Finance and Repairs Service Managers to ensure contracts deliver value for money and efficient service outcomes. Lead benchmarking and market testing to inform future procurement strategy. 5. Collaboration & Stakeholder Engagement Liaise with internal teams across housing asset management, repairs operations, finance and legal. Engage with external partners including suppliers, framework providers and neighbouring authorities. Represent the council in collaborative procurement groups (e.g. LCP DPS, South East London Housing Partnership). Champion equality, diversity and social value within procurement processes. What You'll Need Proven procurement experience within housing, construction, or public sector repairs. Strong working knowledge of Public Contracts Regulations (2015) and local authority procurement governance. Skilled in tendering, negotiation and supplier performance management. Excellent communication, analytical and stakeholder engagement abilities. Experience managing multiple procurements to tight deadlines. Familiarity with NEC or JCT contract forms. CIPS qualification (or equivalent professional training) is highly desirable. Understanding of asset management, compliance and decarbonisation programmes. Personal Attributes Confident leader with the ability to motivate and influence at all levels. Strong professional presence when engaging senior officers, members and external partners. Flexible, adaptable and committed to continuous professional development. Willingness to attend evening meetings when required. Additional Information All employees are expected to: Uphold the Council's Equal Opportunities values. Participate in the Performance Evaluation Scheme and undertake relevant training. Follow Health & Safety policies and contribute to environmental responsibilities. Undertake other reasonable duties in line with the grade and changing needs of the service. To apply please send a copy of your CV to (url removed)
Jan 09, 2026
Contractor
Procurement Manager - Repairs & Maintenance Location: London Local Authority Rate: £57.02 per hour (Umbrella) Contract: 6-month initial contract, strong possibility of extension Hours: Full-time About the Role We are supporting a London local authority in recruiting an experienced Procurement Manager to lead procurement and contract management activities across their Repairs & Maintenance service. This pivotal role ensures the effective commissioning and delivery of works and services that support safe, well-maintained homes and corporate buildings. You will provide strategic procurement leadership, ensure compliance with Public Contracts Regulations (PCR 2015) and Council Standing Orders, and help drive value for money, service improvement and social value across a broad portfolio including responsive repairs, voids, disrepair, damp and mould, and out-of-hours emergency services. Key Responsibilities 1. Procurement Strategy & Delivery Develop and deliver procurement strategies for repairs, maintenance and building services contracts. Lead end-to-end tendering activity, including drafting specifications, evaluating submissions and awarding contracts in line with legislation and council policies. Identify opportunities for innovation, efficiency, cost savings and enhanced social value. 2. Contract Management & Supplier Performance Support operational teams in managing key contractors across repairs, voids, disrepair and related service areas. Monitor supplier performance against KPIs and SLAs, addressing underperformance and promoting continuous improvement. Ensure robust contract governance, mobilisation and handover processes. 3. Compliance & Risk Management Ensure full compliance with PCR 2015, Standing Orders and internal audit requirements. Maintain accurate procurement and contract records, managing risk registers and mitigation plans. Provide training, guidance and advice on procurement best practice and legal compliance. 4. Financial & Value Management Support financial planning by forecasting procurement spend and identifying potential savings. Work collaboratively with Finance and Repairs Service Managers to ensure contracts deliver value for money and efficient service outcomes. Lead benchmarking and market testing to inform future procurement strategy. 5. Collaboration & Stakeholder Engagement Liaise with internal teams across housing asset management, repairs operations, finance and legal. Engage with external partners including suppliers, framework providers and neighbouring authorities. Represent the council in collaborative procurement groups (e.g. LCP DPS, South East London Housing Partnership). Champion equality, diversity and social value within procurement processes. What You'll Need Proven procurement experience within housing, construction, or public sector repairs. Strong working knowledge of Public Contracts Regulations (2015) and local authority procurement governance. Skilled in tendering, negotiation and supplier performance management. Excellent communication, analytical and stakeholder engagement abilities. Experience managing multiple procurements to tight deadlines. Familiarity with NEC or JCT contract forms. CIPS qualification (or equivalent professional training) is highly desirable. Understanding of asset management, compliance and decarbonisation programmes. Personal Attributes Confident leader with the ability to motivate and influence at all levels. Strong professional presence when engaging senior officers, members and external partners. Flexible, adaptable and committed to continuous professional development. Willingness to attend evening meetings when required. Additional Information All employees are expected to: Uphold the Council's Equal Opportunities values. Participate in the Performance Evaluation Scheme and undertake relevant training. Follow Health & Safety policies and contribute to environmental responsibilities. Undertake other reasonable duties in line with the grade and changing needs of the service. To apply please send a copy of your CV to (url removed)
We're seeking an experienced Repairs Planner to manage day-to-day repairs, voids, and major works within social housing. This hybrid role offers autonomy, variety, and the chance to improve service delivery for a valued community. Client Details A well-established housing association dedicated to providing quality homes for those working in education. They are committed to excellent customer service and maintaining high standards across their property portfolio. Description Plan and schedule day-to-day repairs, void works, and major repairs Manage damp & mould cases and ensure compliance with health standards Raise and close work orders accurately using housing management systems Liaise with contractors and internal teams to ensure timely completion Provide excellent customer support and resolve queries professionally Monitor progress and update systems to reflect job status Occasional travel to different sites every couple of months Profile A successful Repairs Planning Officer should have: Proven experience in social housing repairs planning or scheduling Strong organisational and IT skills (housing management systems experience) Excellent communication and customer service skills A proactive approach to problem-solving and decision-making. Knowledge of health and safety regulations in property management. Self-starter with ability to manage workload independently Knowledge of voids, damp & mould, and major repairs processes Job Offer Competitive hourly rate A temporary ongoing position with the potential to go perm. The opportunity to work within the Housing industry. Hybrid working with occasional travel to different areas of the UK If you are ready to take on a rewarding challenge as a Repairs Planning Officer in London, we encourage you to apply today!
Jan 07, 2026
Seasonal
We're seeking an experienced Repairs Planner to manage day-to-day repairs, voids, and major works within social housing. This hybrid role offers autonomy, variety, and the chance to improve service delivery for a valued community. Client Details A well-established housing association dedicated to providing quality homes for those working in education. They are committed to excellent customer service and maintaining high standards across their property portfolio. Description Plan and schedule day-to-day repairs, void works, and major repairs Manage damp & mould cases and ensure compliance with health standards Raise and close work orders accurately using housing management systems Liaise with contractors and internal teams to ensure timely completion Provide excellent customer support and resolve queries professionally Monitor progress and update systems to reflect job status Occasional travel to different sites every couple of months Profile A successful Repairs Planning Officer should have: Proven experience in social housing repairs planning or scheduling Strong organisational and IT skills (housing management systems experience) Excellent communication and customer service skills A proactive approach to problem-solving and decision-making. Knowledge of health and safety regulations in property management. Self-starter with ability to manage workload independently Knowledge of voids, damp & mould, and major repairs processes Job Offer Competitive hourly rate A temporary ongoing position with the potential to go perm. The opportunity to work within the Housing industry. Hybrid working with occasional travel to different areas of the UK If you are ready to take on a rewarding challenge as a Repairs Planning Officer in London, we encourage you to apply today!
Niyaa people are working with a well-known affordable housing provider in Birmingham who are looking for a Repairs Administrator to join their team on an interim basis. You will receive opportunity for a long-term contract and support the wider organisation. Responsibilities of the Repairs Administrator role: Requesting compliance certificates from third parties, reviewing and scheduling where needed Planning in the work for the operatives Imputing data onto the database and on to spreadsheets Supporting the building safety team with admin Skills needed in this Repairs Administrator role: Strong administrator skills including Excel and Word Background in repairs, compliance or maintenance Social housing experience Experience with planning and scheduling work and actions Benefits of the Repairs Administrator role: 19- 22phr Opportunity for extension Weekly pay Great working environment We are keen to see CVs from Compliance Coordinators, Compliance Administrators, Building Safety Officers, Schedulers and Planners. If this role appeals to you then please apply now or contact Lexie on (phone number removed) or at (url removed)
Jan 02, 2026
Contractor
Niyaa people are working with a well-known affordable housing provider in Birmingham who are looking for a Repairs Administrator to join their team on an interim basis. You will receive opportunity for a long-term contract and support the wider organisation. Responsibilities of the Repairs Administrator role: Requesting compliance certificates from third parties, reviewing and scheduling where needed Planning in the work for the operatives Imputing data onto the database and on to spreadsheets Supporting the building safety team with admin Skills needed in this Repairs Administrator role: Strong administrator skills including Excel and Word Background in repairs, compliance or maintenance Social housing experience Experience with planning and scheduling work and actions Benefits of the Repairs Administrator role: 19- 22phr Opportunity for extension Weekly pay Great working environment We are keen to see CVs from Compliance Coordinators, Compliance Administrators, Building Safety Officers, Schedulers and Planners. If this role appeals to you then please apply now or contact Lexie on (phone number removed) or at (url removed)
North Northamptonshire Council - Job Description Gas Engineer Service Area: Strategic Housing, Development and Property Services Reports To: Repairs Officer - Gas Responsible For: N/A Scale: Overall Job Purpose The purpose of the post is to provide operational housing maintenance services to enable the continuing improvement of the service. Under the direction of designated Repairs Officer, the post holder will undertake variety of work including inspections, repairs, servicing, improvements and replacement items in accordance with job orders work programme supplied. There is a special emphasis on improving the quality of customer service and the ad hoc repair service overall. The post holder will ensure all work is carried out on time, on quality and in accordance with the agreed performance standards and to tenants' satisfaction. Main Duties and Responsibilities This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list To represent NNC during working hours and uphold our standards and values. To undertake individual or joint tasks within the allocated area of work. All to be carried out in accordance with the current RAMS. To meet work schedules for performance including keeping of any appointments or target times of work orders. To undertake all trade based work to match basic skill requirement up to current qualifications and training, including multi skilling areas as set out in the skills audits. To use PDA, mobile telephone or other mobile technology when on site to allow direct communication with the Repairs Officer or office bases staff. To be responsible for day to day planning of own workload, managing impress stock/van as required, including any pre inspections/making appointments to ensure allocated work lead/jobs are completed to agreed performance levels and standards. Ordering of follow on work and materials as required. Individual or as team member carrying out all allocated work to meet requirement of the project/service/repairs programme. Complete of work in the appropriate target time to the agreed performance levels and standards. There may be occasions when there will be the need to report directly to temporary site set up. To work either individually or as part of the team on the following types as required at any given time Responsive/Emergency Service Cyclical Routine Service Contract/Planned Maintenance/Voids Service To operate to appointments made by call centre. To make Repairs Officer aware when leaving the property on every occasion of no access and also for any problems keeping appointments as soon as problem identified. To operate within the method statement for all work including customer care and quality, including working within occupied properties in particular. To complete all paperwork (electronic reports/certificates) used in different service areas as required and/or advise call centre/ Repairs Officer of the extent of any work variations or follow on work required. To operate within a customer focused framework, putting the customer first. To comply with safe working practises and adhere to the council's Safety Policy. To ensure that all essential PPE and tools are maintained and used in an appropriate manner. To be responsible for the safety of oneself and members of the public/other trades at all times. To comply with requirements relating to vehicle maintenance (eg vehicle cleaning and maintaining fuel levels) and completion of associated paperwork. To attend team briefings or training as required. To make full use of council's multi skill agreement Carry out reasonable allied duties to the above. PDA - (personal data assistant) to operate effectively and efficiently according to NNC business objectives. Ensure gas safety to all NNC owned domestic properties. All work to comply with Gas installation and Use regulations 1998 and the latest Gas industry unsafe situation procedure edition. Criteria Skills, Knowledge, Experience etc Essential / Desirable Method of Assessment Education / Qualifications CCN 1 Core gas safety element E Time served apprenticeship E CPA1, CKR1, CENWAT 1, MET 1, HTR 1, Range Cooker, Unvented hot water. E Skills / Experience Sufficient practical experience Sufficient practical experience E Housing maintenance E Multi Skilled, OIL, LPG, Non Domestic Gas Qualification. D Numerate E Health and Safety Aware E Customer care skills E Good communicator D Willing to undertake training as and when required to cover changes in regulation and legislation. E Miscellaneous Must be motivated and a team player E Good interpersonal skills. E Aware of Equal Opportunities relevant to role. E Hold a valid driving licence or be able to arrange own transport. E
Jan 01, 2026
Full time
North Northamptonshire Council - Job Description Gas Engineer Service Area: Strategic Housing, Development and Property Services Reports To: Repairs Officer - Gas Responsible For: N/A Scale: Overall Job Purpose The purpose of the post is to provide operational housing maintenance services to enable the continuing improvement of the service. Under the direction of designated Repairs Officer, the post holder will undertake variety of work including inspections, repairs, servicing, improvements and replacement items in accordance with job orders work programme supplied. There is a special emphasis on improving the quality of customer service and the ad hoc repair service overall. The post holder will ensure all work is carried out on time, on quality and in accordance with the agreed performance standards and to tenants' satisfaction. Main Duties and Responsibilities This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list To represent NNC during working hours and uphold our standards and values. To undertake individual or joint tasks within the allocated area of work. All to be carried out in accordance with the current RAMS. To meet work schedules for performance including keeping of any appointments or target times of work orders. To undertake all trade based work to match basic skill requirement up to current qualifications and training, including multi skilling areas as set out in the skills audits. To use PDA, mobile telephone or other mobile technology when on site to allow direct communication with the Repairs Officer or office bases staff. To be responsible for day to day planning of own workload, managing impress stock/van as required, including any pre inspections/making appointments to ensure allocated work lead/jobs are completed to agreed performance levels and standards. Ordering of follow on work and materials as required. Individual or as team member carrying out all allocated work to meet requirement of the project/service/repairs programme. Complete of work in the appropriate target time to the agreed performance levels and standards. There may be occasions when there will be the need to report directly to temporary site set up. To work either individually or as part of the team on the following types as required at any given time Responsive/Emergency Service Cyclical Routine Service Contract/Planned Maintenance/Voids Service To operate to appointments made by call centre. To make Repairs Officer aware when leaving the property on every occasion of no access and also for any problems keeping appointments as soon as problem identified. To operate within the method statement for all work including customer care and quality, including working within occupied properties in particular. To complete all paperwork (electronic reports/certificates) used in different service areas as required and/or advise call centre/ Repairs Officer of the extent of any work variations or follow on work required. To operate within a customer focused framework, putting the customer first. To comply with safe working practises and adhere to the council's Safety Policy. To ensure that all essential PPE and tools are maintained and used in an appropriate manner. To be responsible for the safety of oneself and members of the public/other trades at all times. To comply with requirements relating to vehicle maintenance (eg vehicle cleaning and maintaining fuel levels) and completion of associated paperwork. To attend team briefings or training as required. To make full use of council's multi skill agreement Carry out reasonable allied duties to the above. PDA - (personal data assistant) to operate effectively and efficiently according to NNC business objectives. Ensure gas safety to all NNC owned domestic properties. All work to comply with Gas installation and Use regulations 1998 and the latest Gas industry unsafe situation procedure edition. Criteria Skills, Knowledge, Experience etc Essential / Desirable Method of Assessment Education / Qualifications CCN 1 Core gas safety element E Time served apprenticeship E CPA1, CKR1, CENWAT 1, MET 1, HTR 1, Range Cooker, Unvented hot water. E Skills / Experience Sufficient practical experience Sufficient practical experience E Housing maintenance E Multi Skilled, OIL, LPG, Non Domestic Gas Qualification. D Numerate E Health and Safety Aware E Customer care skills E Good communicator D Willing to undertake training as and when required to cover changes in regulation and legislation. E Miscellaneous Must be motivated and a team player E Good interpersonal skills. E Aware of Equal Opportunities relevant to role. E Hold a valid driving licence or be able to arrange own transport. E
