Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Mar 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Lincolnshire. Your new role We are seeking a Housing Support Worker to join the Nacro team in Lincolnshire area on a temporary-permanent basis . The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 - 17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-perm position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 06, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Lincolnshire. Your new role We are seeking a Housing Support Worker to join the Nacro team in Lincolnshire area on a temporary-permanent basis . The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 - 17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temp-perm position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Housing Officer Location: Buckinghamshire Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Buckinghamshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Mar 04, 2026
Full time
Job Title: Housing Officer Location: Buckinghamshire Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Buckinghamshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Mar 04, 2026
Full time
Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Colchester/Chelmsford. Your new role We are seeking a Housing Support Worker to join the Nacro team in Colchester/Chelmsford area on a 3 month basis minimum. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a 3 month minimum position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 04, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Colchester/Chelmsford. Your new role We are seeking a Housing Support Worker to join the Nacro team in Colchester/Chelmsford area on a 3 month basis minimum. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a 3 month minimum position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 16.37 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in London. Your new role We are seeking a Housing Support Worker to join the Nacro team in the London area on a minimum 3 month basis. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temporary to permanent position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a minimum rate of £16.50 per hour per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 03, 2026
Seasonal
Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in London. Your new role We are seeking a Housing Support Worker to join the Nacro team in the London area on a minimum 3 month basis. The main focus of this role is to provide support to Residents by creating person centred support plans. You will meet with Residents, discuss support needs and how you can support them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Residents. You will also need to be able to help Residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance.Please note that this role is NOT a personal care role.Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferrable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temporary to permanent position, so this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a minimum rate of £16.50 per hour per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Overview Salary: £65,000 - £75,000 Per annum Hours of work: 35 hours (09:00-17:00, Monday to Friday) Contract type: Permanent This is not a Wiltshire Council vacancy therefore please contact Stone Circle direct for further information. About Stone Circle Stone Circle was established by Wiltshire Council in 2019 as a Local Housing Company to complement the Council's housing services and deliver additional housing solutions. Operating on a commercial basis with strong social values, the Group acquires, develops and manages homes across Wiltshire, generating long-term value for the Council. The Group operates across housing management, property acquisition and limited development activity. It works closely with Wiltshire Council in its role as Shareholder, while maintaining clear commercial discipline and robust governance arrangements. As the organisation enters its next phase, the focus is on consolidation and financial discipline. For 2026/27, Stone Circle is prioritising the stabilisation of its core housing business, strengthening governance and assurance, and improving operational predictability. Any consideration of future regulated housing options will be tightly scoped and exploratory, with no commitment to expansion. Role The Head of Operations is a senior executive role with group-wide accountability for the effective operational leadership of the Stone Circle Group. The role is responsible for translating the Board-approved Business Plan into disciplined delivery across housing operations, governance, risk, assurance and corporate services. Reporting directly to the Board, the role provides the primary operational link between the Board, the Shareholder (Wiltshire Council) and the internal team. It ensures the Group operates within a strong governance framework, maintains financial discipline, manages operational and delivery risk, and remains focused on resident outcomes. As part of the 2026/27 Business Plan, the Group will invest in additional senior operational capacity to strengthen day-to-day management. The Head of Operations will play a central role in shaping how this support is structured and deployed, leading the design, recruitment and integration of the role in line with their operational approach, while retaining overall accountability for performance, compliance and delivery. Key responsibilities Strategic leadership Lead delivery of the Group's operational strategy in line with Board-approved Business Plans. Provide clear, evidence-based advice to the Board and Shareholder on operational performance, risk and delivery. Support the Chair in maintaining effective governance, assurance and decision-making frameworks. Housing operations Provide executive oversight of housing management functions including lettings, tenancy management, rent collection, compliance, repairs and resident engagement. Ensure landlord services meet statutory and regulatory obligations and reflect best practice. Oversee performance management frameworks, KPIs and continuous service improvement. Lead delivery of the Housing Company's stabilisation strategy, including portfolio performance, void management, re-letting approach, disposals governance and alignment of services with long-term financial sustainability. Development & asset delivery Oversee delivery of single development site, with a focus on completion and handover. Ensure appropriate controls around procurement, risk, valuations, warranties and asset handover. Governance, risk & assurance Act as a key liaison with the Shareholder and Council officers on governance, reporting and assurance matters. Lead the development and maintenance of robust policies, procedures and internal controls. Support Board and Committee structures, including the Risk & Audit Committee. Embed the Group's annual governance and assurance cycle, including strategic risk management, incident reporting and early Shareholder engagement on assumptions and sensitivities. Supported housing/RP exploration Lead the Group's tightly scoped exploration of potential Registered Provider acquisition options, ensuring work remains proportionate, risk-aware and subject to explicit Shareholder approval. Financial & commercial oversight Work closely with Finance to ensure strong budgetary control, forecasting and value for money. Contribute to business planning, financial modelling and long-term sustainability assessments. Oversee operational aspects of contracts and relationships with external advisers. People & organisational leadership Provide leadership to internal team, fostering a high-performance, accountable and values-led culture. Lead workforce planning and organisational development as the Group consolidates. During 2026/27, lead the recruitment and integration of a senior operational support role to strengthen day-to-day management capacity. Responsible for up to five direct reports, with scope to evolve the structure in line with the Business Plan. Person specification Essential Senior leadership experience in housing, development, local government or a related regulated environment. Experience operating within a stabilisation, consolidation or turnaround context, with emphasis on governance, predictability and risk control. Strong understanding of governance, risk management and operating within a council-owned or shareholder-led company structure. Proven ability to translate strategy into effective operational delivery. Experience working with Boards, Shareholders and senior stakeholders. Financial and commercial awareness. Excellent judgement, communication and influencing skills. Desirable Experience of affordable housing delivery or Local Housing Company models. Experience of acquisitions, asset management or development oversight. Familiarity with local authority governance and assurance requirements. Exposure to regulated housing environments or Registered Provider interfaces. Hands-on nature This is a highly hands-on senior role within a small and agile organisation. The Head of Operations is expected to operate comfortably at both strategic and delivery levels, personally drafting Board and Shareholder papers, developing policies and procedures, engaging directly with operational detail and progressing work without reliance on large teams or extensive support infrastructure. Why Join Stone Circle This is a rare opportunity to play a senior leadership role within a council-owned housing company at a pivotal stage in its development. The postholder will work closely with the Board and Shareholder, help shape how the organisation operates through its consolidation phase, and leave a tangible legacy across governance, delivery and service quality. The role offers significant autonomy, visibility and influence, alongside planned investment in senior operational capacity and a visible base at County Hall to support effective governance, assurance and partnership working. Practical Information Senior executive appointment Hybrid working arrangement, with attendance at Head Office in Trowbridge 2-3 days per week Up to five direct reports Regular engagement across Wiltshire required 35 hours per week (09:00-17:00) Salary and benefits: competitive, dependent on experience Find out more and apply Please contact for further information. Closing date: 5PM on 20 February 2026 Interview date: week commencing 2 March 2026 Commencement date: ASAP PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications or CVs submitted via the apply button will not be considered.
Mar 02, 2026
Full time
Overview Salary: £65,000 - £75,000 Per annum Hours of work: 35 hours (09:00-17:00, Monday to Friday) Contract type: Permanent This is not a Wiltshire Council vacancy therefore please contact Stone Circle direct for further information. About Stone Circle Stone Circle was established by Wiltshire Council in 2019 as a Local Housing Company to complement the Council's housing services and deliver additional housing solutions. Operating on a commercial basis with strong social values, the Group acquires, develops and manages homes across Wiltshire, generating long-term value for the Council. The Group operates across housing management, property acquisition and limited development activity. It works closely with Wiltshire Council in its role as Shareholder, while maintaining clear commercial discipline and robust governance arrangements. As the organisation enters its next phase, the focus is on consolidation and financial discipline. For 2026/27, Stone Circle is prioritising the stabilisation of its core housing business, strengthening governance and assurance, and improving operational predictability. Any consideration of future regulated housing options will be tightly scoped and exploratory, with no commitment to expansion. Role The Head of Operations is a senior executive role with group-wide accountability for the effective operational leadership of the Stone Circle Group. The role is responsible for translating the Board-approved Business Plan into disciplined delivery across housing operations, governance, risk, assurance and corporate services. Reporting directly to the Board, the role provides the primary operational link between the Board, the Shareholder (Wiltshire Council) and the internal team. It ensures the Group operates within a strong governance framework, maintains financial discipline, manages operational and delivery risk, and remains focused on resident outcomes. As part of the 2026/27 Business Plan, the Group will invest in additional senior operational capacity to strengthen day-to-day management. The Head of Operations will play a central role in shaping how this support is structured and deployed, leading the design, recruitment and integration of the role in line with their operational approach, while retaining overall accountability for performance, compliance and delivery. Key responsibilities Strategic leadership Lead delivery of the Group's operational strategy in line with Board-approved Business Plans. Provide clear, evidence-based advice to the Board and Shareholder on operational performance, risk and delivery. Support the Chair in maintaining effective governance, assurance and decision-making frameworks. Housing operations Provide executive oversight of housing management functions including lettings, tenancy management, rent collection, compliance, repairs and resident engagement. Ensure landlord services meet statutory and regulatory obligations and reflect best practice. Oversee performance management frameworks, KPIs and continuous service improvement. Lead delivery of the Housing Company's stabilisation strategy, including portfolio performance, void management, re-letting approach, disposals governance and alignment of services with long-term financial sustainability. Development & asset delivery Oversee delivery of single development site, with a focus on completion and handover. Ensure appropriate controls around procurement, risk, valuations, warranties and asset handover. Governance, risk & assurance Act as a key liaison with the Shareholder and Council officers on governance, reporting and assurance matters. Lead the development and maintenance of robust policies, procedures and internal controls. Support Board and Committee structures, including the Risk & Audit Committee. Embed the Group's annual governance and assurance cycle, including strategic risk management, incident reporting and early Shareholder engagement on assumptions and sensitivities. Supported housing/RP exploration Lead the Group's tightly scoped exploration of potential Registered Provider acquisition options, ensuring work remains proportionate, risk-aware and subject to explicit Shareholder approval. Financial & commercial oversight Work closely with Finance to ensure strong budgetary control, forecasting and value for money. Contribute to business planning, financial modelling and long-term sustainability assessments. Oversee operational aspects of contracts and relationships with external advisers. People & organisational leadership Provide leadership to internal team, fostering a high-performance, accountable and values-led culture. Lead workforce planning and organisational development as the Group consolidates. During 2026/27, lead the recruitment and integration of a senior operational support role to strengthen day-to-day management capacity. Responsible for up to five direct reports, with scope to evolve the structure in line with the Business Plan. Person specification Essential Senior leadership experience in housing, development, local government or a related regulated environment. Experience operating within a stabilisation, consolidation or turnaround context, with emphasis on governance, predictability and risk control. Strong understanding of governance, risk management and operating within a council-owned or shareholder-led company structure. Proven ability to translate strategy into effective operational delivery. Experience working with Boards, Shareholders and senior stakeholders. Financial and commercial awareness. Excellent judgement, communication and influencing skills. Desirable Experience of affordable housing delivery or Local Housing Company models. Experience of acquisitions, asset management or development oversight. Familiarity with local authority governance and assurance requirements. Exposure to regulated housing environments or Registered Provider interfaces. Hands-on nature This is a highly hands-on senior role within a small and agile organisation. The Head of Operations is expected to operate comfortably at both strategic and delivery levels, personally drafting Board and Shareholder papers, developing policies and procedures, engaging directly with operational detail and progressing work without reliance on large teams or extensive support infrastructure. Why Join Stone Circle This is a rare opportunity to play a senior leadership role within a council-owned housing company at a pivotal stage in its development. The postholder will work closely with the Board and Shareholder, help shape how the organisation operates through its consolidation phase, and leave a tangible legacy across governance, delivery and service quality. The role offers significant autonomy, visibility and influence, alongside planned investment in senior operational capacity and a visible base at County Hall to support effective governance, assurance and partnership working. Practical Information Senior executive appointment Hybrid working arrangement, with attendance at Head Office in Trowbridge 2-3 days per week Up to five direct reports Regular engagement across Wiltshire required 35 hours per week (09:00-17:00) Salary and benefits: competitive, dependent on experience Find out more and apply Please contact for further information. Closing date: 5PM on 20 February 2026 Interview date: week commencing 2 March 2026 Commencement date: ASAP PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications or CVs submitted via the apply button will not be considered.
Repairs Data Analyst - Hybrid Role Location: Manchester Contract: Up to 3 months Pay: 25 - 27 Umbrella About the Role We're looking for a Repairs Planning Officer to join our team on a hybrid basis. You wil be responsible for providing analytical insight across data linked to a key materials project; supporting informed decision-making, with particular focus on performance monitoring, process compliance and the tracking of materials purchasing. The Repairs Data Analyst responsibilities include: Ensuring that data collected and managed by the Distribution Centre team is accurate, reliable, up to date, and sufficient to support data-driven decision making within the department and wider business. Collating, organising, and analysing data to provide operational and business insight. Identifying trends across datasets to inform investigations, proactive surveys, or planned programmes of work. Producing analysis and reports for the department and wider business, aligned to the project scope. Processing, analysing, and interpreting data related to Great Places' performance and operations. Creating visualisations and reports to communicate findings effectively to key stakeholders. Providing accurate, timely, and relevant business-critical performance information. The successful Repairs Data Analyst will have: Proficiency in the full Microsoft Office suite, with advanced skills in Microsoft Excel Experience working with large datasets, analysing and comparing information, and communicating results effectively Experience of project management Advantageous experience in SQL, power BI and data warehouse reporting and extraction Please contact Josh at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Feb 27, 2026
Contractor
Repairs Data Analyst - Hybrid Role Location: Manchester Contract: Up to 3 months Pay: 25 - 27 Umbrella About the Role We're looking for a Repairs Planning Officer to join our team on a hybrid basis. You wil be responsible for providing analytical insight across data linked to a key materials project; supporting informed decision-making, with particular focus on performance monitoring, process compliance and the tracking of materials purchasing. The Repairs Data Analyst responsibilities include: Ensuring that data collected and managed by the Distribution Centre team is accurate, reliable, up to date, and sufficient to support data-driven decision making within the department and wider business. Collating, organising, and analysing data to provide operational and business insight. Identifying trends across datasets to inform investigations, proactive surveys, or planned programmes of work. Producing analysis and reports for the department and wider business, aligned to the project scope. Processing, analysing, and interpreting data related to Great Places' performance and operations. Creating visualisations and reports to communicate findings effectively to key stakeholders. Providing accurate, timely, and relevant business-critical performance information. The successful Repairs Data Analyst will have: Proficiency in the full Microsoft Office suite, with advanced skills in Microsoft Excel Experience working with large datasets, analysing and comparing information, and communicating results effectively Experience of project management Advantageous experience in SQL, power BI and data warehouse reporting and extraction Please contact Josh at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Site & Enforcement Officer Directorate: Housing & Assets Section: Community Safety Salary: Grade 10 About the Role We are looking to appoint an experienced and motivated Site & Enforcement Officer to lead the management and development of Oak Lane Traveller Site and the Traveller Transit Site. This is a key role within Housing Services, with responsibility for overseeing the day-to-day operation of both sites and driving forward service improvements. You will play a vital role in improving outcomes for residents, strengthening engagement, and ensuring the delivery of a high-quality, inclusive and well-managed service. Key Responsibilities Take overall responsibility for the day-to-day management of Oak Lane Traveller Site and the Traveller Transit Site when occupied. Improve resident engagement, consultation and communication. Develop and review policies, procedures and licence agreements in line with legislation and good housing management practice. Manage planned investment, asset management, repairs and maintenance arrangements. Carry out option appraisals for future management models and make recommendations on long-term viability. Manage and support staff, including line management of the Tenancy Sustainment Officer. Respond to complaints, enquiries and correspondence from residents, Councillors and MPs. Work closely with internal teams and external partners, including during emergency situations. Promote equality, diversity, safeguarding, health and safety, and compliance with council policies at all times. About You We are looking for someone who can demonstrate: Proven experience of leading and managing projects and services. Experience of working with Gypsy and Traveller communities or other hard-to-reach groups. A sound understanding and appreciation of Gypsy and Traveller culture. Experience of managing staff and contributing to service improvement. Strong knowledge of good practice in housing service delivery and the wider housing context. Excellent communication, negotiation and interpersonal skills. The ability to produce clear reports and communicate effectively with a wide range of audiences. Strong planning, organisational and IT skills. A commitment to equality, diversity, anti-discriminatory practice and customer satisfaction. You will be educated to A-level standard or equivalent and committed to ongoing professional development. Additional Information This post is subject to DBS clearance. A full driving licence and access to a vehicle with business use insurance is required. The role requires flexibility, including occasional work outside normal office hours. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via . If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via . Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications. Attached documents Site Officer PL220 PS.doc Site Officer PL220 JD.doc Employee Benefits List.pdf
Feb 27, 2026
Full time
Site & Enforcement Officer Directorate: Housing & Assets Section: Community Safety Salary: Grade 10 About the Role We are looking to appoint an experienced and motivated Site & Enforcement Officer to lead the management and development of Oak Lane Traveller Site and the Traveller Transit Site. This is a key role within Housing Services, with responsibility for overseeing the day-to-day operation of both sites and driving forward service improvements. You will play a vital role in improving outcomes for residents, strengthening engagement, and ensuring the delivery of a high-quality, inclusive and well-managed service. Key Responsibilities Take overall responsibility for the day-to-day management of Oak Lane Traveller Site and the Traveller Transit Site when occupied. Improve resident engagement, consultation and communication. Develop and review policies, procedures and licence agreements in line with legislation and good housing management practice. Manage planned investment, asset management, repairs and maintenance arrangements. Carry out option appraisals for future management models and make recommendations on long-term viability. Manage and support staff, including line management of the Tenancy Sustainment Officer. Respond to complaints, enquiries and correspondence from residents, Councillors and MPs. Work closely with internal teams and external partners, including during emergency situations. Promote equality, diversity, safeguarding, health and safety, and compliance with council policies at all times. About You We are looking for someone who can demonstrate: Proven experience of leading and managing projects and services. Experience of working with Gypsy and Traveller communities or other hard-to-reach groups. A sound understanding and appreciation of Gypsy and Traveller culture. Experience of managing staff and contributing to service improvement. Strong knowledge of good practice in housing service delivery and the wider housing context. Excellent communication, negotiation and interpersonal skills. The ability to produce clear reports and communicate effectively with a wide range of audiences. Strong planning, organisational and IT skills. A commitment to equality, diversity, anti-discriminatory practice and customer satisfaction. You will be educated to A-level standard or equivalent and committed to ongoing professional development. Additional Information This post is subject to DBS clearance. A full driving licence and access to a vehicle with business use insurance is required. The role requires flexibility, including occasional work outside normal office hours. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via . If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via . Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications. Attached documents Site Officer PL220 PS.doc Site Officer PL220 JD.doc Employee Benefits List.pdf
Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Feb 27, 2026
Contractor
Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Job Details Harrogate/North Yorkshire, North Yorkshire, GB, HG3 2RF Contract Type: Full Time Location: RAF Menwith Hill, Harrogate, HG3 Salary: Up to £54,000 + Benefits Permanent, Full time Job Advertisement Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: RAF Menwith Hill, Harrogate, HG3 Salary: Up to £54,000 + Benefits Permanent, Full time Join as a Mechanical or Electrical Engineer - Keeping Critical Systems Operational 24/7 Are you a skilled Mechanical or Electrical Engineer ready to take on a vital role in maintaining mission-critical systems? Join the Facilities Control Centre (FCC) within the Operations Technical Compound (OTC) and play a key part in ensuring the uninterrupted operation of critical infrastructure in a high-stakes environment. Responsibilities As a Mechanical/Electrical Engineer, you'll work in a 24/7 rotating shift system, reporting to the Facilities Watch Officer (FWO) Shift Manager. Your responsibilities include overseeing the maintenance and operation of critical utilities infrastructure to ensure continuous service and optimal performance. You will track the serviceability of mission-critical plant and infrastructure through the CMMS system. When equipment failures occur, you'll initiate responses by coordinating in-house staff or contractors as necessary, ensuring all actions align with established standard operating procedures (SOPs) and documenting them accurately. Monitoring the effectiveness of Planned Maintenance activities is key to the role. You will use the CMMS to assess ongoing performance, provide reports to the FWO regarding any deficiencies, and manage daily operations involving contractors and internal teams. Additionally, you will help develop, review, and maintain Engineering Operating Procedures for the systems under FCC oversight. The position also requires managing emergency mission-critical spares and generator fuel supplies. You'll ensure adequate resources are maintained, ordering supplies as needed through station protocols. A detailed understanding of facilities infrastructure and subsystems is essential. You will assist the FWO in reviewing SOPs, developing emergency action plans, and participating in training and station exercises to ensure readiness for any situation. Acting as the duty Authorized Person (AP) Electrical during shifts, you will ensure compliance with MOD safe systems of work. This includes planning work schedules, advising contractors and staff on safety precautions for high-voltage systems, and ensuring all documentation and records are up to date. You may also take on responsibilities related to mechanical and pressure systems. You will monitor critical systems such as the Building Management Control System and SCADA interfaces, taking appropriate actions to maintain optimal system performance. During emergencies, you'll apply SOPs and make necessary system adjustments, documenting any changes. Qualifications ONC or Level 3 NVQ qualification in a relevant electrical engineering discipline, plus at least three years of professional experience. Emergency First Aid at Work certification and a valid CAT B driving license are required. Within two years, you must obtain and maintain the appointment of AP Electrical. Proficiency with Microsoft Office applications and industry-standard software is essential. Desirable qualifications include working towards or holding EngTech status with a relevant institution and familiarity with MOD environments and procedures. Security Clearance Requirements You must obtain and maintain DV Enhanced Security Vetting and be a UK or US national with indefinite leave to remain in the UK. Why Join Us? At the Facilities Control Centre, you'll take on a pivotal role in maintaining the essential infrastructure that supports critical operations. This is more than just an engineering position-it's an opportunity to work in a dynamic environment where your expertise ensures the safety, efficiency, and reliability of vital systems. Benefits 6% employee matched pension contribution Single private medical cover Life assurance at 2x base annual salary 25 days annual leave Apply Now Apply Now to step into a challenging and rewarding role where your skills make a tangible difference! VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Feb 26, 2026
Full time
Job Details Harrogate/North Yorkshire, North Yorkshire, GB, HG3 2RF Contract Type: Full Time Location: RAF Menwith Hill, Harrogate, HG3 Salary: Up to £54,000 + Benefits Permanent, Full time Job Advertisement Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: RAF Menwith Hill, Harrogate, HG3 Salary: Up to £54,000 + Benefits Permanent, Full time Join as a Mechanical or Electrical Engineer - Keeping Critical Systems Operational 24/7 Are you a skilled Mechanical or Electrical Engineer ready to take on a vital role in maintaining mission-critical systems? Join the Facilities Control Centre (FCC) within the Operations Technical Compound (OTC) and play a key part in ensuring the uninterrupted operation of critical infrastructure in a high-stakes environment. Responsibilities As a Mechanical/Electrical Engineer, you'll work in a 24/7 rotating shift system, reporting to the Facilities Watch Officer (FWO) Shift Manager. Your responsibilities include overseeing the maintenance and operation of critical utilities infrastructure to ensure continuous service and optimal performance. You will track the serviceability of mission-critical plant and infrastructure through the CMMS system. When equipment failures occur, you'll initiate responses by coordinating in-house staff or contractors as necessary, ensuring all actions align with established standard operating procedures (SOPs) and documenting them accurately. Monitoring the effectiveness of Planned Maintenance activities is key to the role. You will use the CMMS to assess ongoing performance, provide reports to the FWO regarding any deficiencies, and manage daily operations involving contractors and internal teams. Additionally, you will help develop, review, and maintain Engineering Operating Procedures for the systems under FCC oversight. The position also requires managing emergency mission-critical spares and generator fuel supplies. You'll ensure adequate resources are maintained, ordering supplies as needed through station protocols. A detailed understanding of facilities infrastructure and subsystems is essential. You will assist the FWO in reviewing SOPs, developing emergency action plans, and participating in training and station exercises to ensure readiness for any situation. Acting as the duty Authorized Person (AP) Electrical during shifts, you will ensure compliance with MOD safe systems of work. This includes planning work schedules, advising contractors and staff on safety precautions for high-voltage systems, and ensuring all documentation and records are up to date. You may also take on responsibilities related to mechanical and pressure systems. You will monitor critical systems such as the Building Management Control System and SCADA interfaces, taking appropriate actions to maintain optimal system performance. During emergencies, you'll apply SOPs and make necessary system adjustments, documenting any changes. Qualifications ONC or Level 3 NVQ qualification in a relevant electrical engineering discipline, plus at least three years of professional experience. Emergency First Aid at Work certification and a valid CAT B driving license are required. Within two years, you must obtain and maintain the appointment of AP Electrical. Proficiency with Microsoft Office applications and industry-standard software is essential. Desirable qualifications include working towards or holding EngTech status with a relevant institution and familiarity with MOD environments and procedures. Security Clearance Requirements You must obtain and maintain DV Enhanced Security Vetting and be a UK or US national with indefinite leave to remain in the UK. Why Join Us? At the Facilities Control Centre, you'll take on a pivotal role in maintaining the essential infrastructure that supports critical operations. This is more than just an engineering position-it's an opportunity to work in a dynamic environment where your expertise ensures the safety, efficiency, and reliability of vital systems. Benefits 6% employee matched pension contribution Single private medical cover Life assurance at 2x base annual salary 25 days annual leave Apply Now Apply Now to step into a challenging and rewarding role where your skills make a tangible difference! VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems. Key Responsibilities Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team. Use DRS to allocate work orders, optimise routes, and maximise resource efficiency. Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs. Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs. Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards. Maintain accurate records of jobs, progress notes, and outcomes within housing management systems. Support in reporting on performance, missed appointments, and schedule adherence. Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day. Provide general administrative and planning support as required by the wider team. Skills & Experience Required Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable. Strong knowledge of housing repairs processes and/or social housing operations. Excellent organisational and multitasking skills. Confident about using IT systems and able to pick up new software quickly. Strong communication skills when dealing with tenants, operatives, and internal teams. Ability to remain calm under pressure and handle fast-paced scheduling demands. Attention to detail and commitment to delivering a high-quality service. What We're Looking For Someone reliable, proactive, and able to work independently. A team player who contributes positively to service delivery. Someone who is comfortable working on-site five days per week in a busy office environment. Immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 25, 2026
Seasonal
We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems. Key Responsibilities Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team. Use DRS to allocate work orders, optimise routes, and maximise resource efficiency. Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs. Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs. Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards. Maintain accurate records of jobs, progress notes, and outcomes within housing management systems. Support in reporting on performance, missed appointments, and schedule adherence. Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day. Provide general administrative and planning support as required by the wider team. Skills & Experience Required Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable. Strong knowledge of housing repairs processes and/or social housing operations. Excellent organisational and multitasking skills. Confident about using IT systems and able to pick up new software quickly. Strong communication skills when dealing with tenants, operatives, and internal teams. Ability to remain calm under pressure and handle fast-paced scheduling demands. Attention to detail and commitment to delivering a high-quality service. What We're Looking For Someone reliable, proactive, and able to work independently. A team player who contributes positively to service delivery. Someone who is comfortable working on-site five days per week in a busy office environment. Immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy . Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Input and interrogate data systems and produce statistical reports. Manage room bookings. Conduct staff well-being checks. Conduct inventory and health and safety checks. Report building repairs. Contribute to service planning and delivery. Support recruitment processes and organise cover arrangements. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. You may be required to undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children and families in Dudley. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Feb 24, 2026
Seasonal
Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy . Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Input and interrogate data systems and produce statistical reports. Manage room bookings. Conduct staff well-being checks. Conduct inventory and health and safety checks. Report building repairs. Contribute to service planning and delivery. Support recruitment processes and organise cover arrangements. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. You may be required to undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children and families in Dudley. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
This role The Head of HR and Operations will be a key member of the Senior Management Team, reporting directly to the Chief Executive. This role will be central to shaping the organisation s culture and ensuring that our HR and operational functions are robust, future focused, and aligned with our mission. As we continue to grow, the postholder will play a pivotal role in building an inclusive, values driven, and high performing workplace where staff feel supported, trusted, and able to thrive. They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing. Main responsibilities Leadership and Management: Contribute to the development and delivery of Your Voice Count s organisational strategy as a member of the Senior Management Team. Champion inclusive, ethical and sustainable ways of working aligned with Your Voice Count s values. Support organisational change, growth and service development from a people and systems perspective. Oversee HR function, policies, and efficient working practices Support managers with HR responsibilities and staff development. Ensure effective recruitment, onboarding, and talent management. Foster an inclusive, diverse, and well-being-focused culture. Manage HR systems, technology, and budgets Ensure HR policies, procedures and practices are legally compliant, up-to-date and consistently applied. Support managers to build confident, fair and values-led people management capability. Facilities & Office Management: Oversee office, facilities, and repairs to ensure a safe environment. Manage supplier contracts, IT, and communication systems. Supervise facilities and operations staff. Ensure cost-effective procurement and budget management. Organisational Operations and Compliance: Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer. Ensure compliance with Health & Safety requirements and support managers in maintaining safe working practices. Maintain oversight of organisational assets and information management systems Essential Skills & Experience needed for the role Experience of building inclusive and diverse workplaces. Ability to develop HR strategies that support business objectives and workforce planning. Strong knowledge of UK employment law and HR best practices. Experience supporting managers with employee relations and performance issues Ability to engage and influence stakeholders at all levels, with a people-first approach. Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement) Experience of contributing to senior decision making Ability to analyse, critique and evaluate business data and insights MCIPD qualified or a qualification or experience in human resources management, or equivalent experience at a senior level. Influential with the gravitas to effectively help shape the organisation Significant management or supervisory level HR experience Desirable: Experience working in a charity or values-led organisation. Experience supporting organisational growth or change. HR or management qualification (e.g. CIPD or equivalent).
Feb 24, 2026
Full time
This role The Head of HR and Operations will be a key member of the Senior Management Team, reporting directly to the Chief Executive. This role will be central to shaping the organisation s culture and ensuring that our HR and operational functions are robust, future focused, and aligned with our mission. As we continue to grow, the postholder will play a pivotal role in building an inclusive, values driven, and high performing workplace where staff feel supported, trusted, and able to thrive. They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing. Main responsibilities Leadership and Management: Contribute to the development and delivery of Your Voice Count s organisational strategy as a member of the Senior Management Team. Champion inclusive, ethical and sustainable ways of working aligned with Your Voice Count s values. Support organisational change, growth and service development from a people and systems perspective. Oversee HR function, policies, and efficient working practices Support managers with HR responsibilities and staff development. Ensure effective recruitment, onboarding, and talent management. Foster an inclusive, diverse, and well-being-focused culture. Manage HR systems, technology, and budgets Ensure HR policies, procedures and practices are legally compliant, up-to-date and consistently applied. Support managers to build confident, fair and values-led people management capability. Facilities & Office Management: Oversee office, facilities, and repairs to ensure a safe environment. Manage supplier contracts, IT, and communication systems. Supervise facilities and operations staff. Ensure cost-effective procurement and budget management. Organisational Operations and Compliance: Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer. Ensure compliance with Health & Safety requirements and support managers in maintaining safe working practices. Maintain oversight of organisational assets and information management systems Essential Skills & Experience needed for the role Experience of building inclusive and diverse workplaces. Ability to develop HR strategies that support business objectives and workforce planning. Strong knowledge of UK employment law and HR best practices. Experience supporting managers with employee relations and performance issues Ability to engage and influence stakeholders at all levels, with a people-first approach. Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement) Experience of contributing to senior decision making Ability to analyse, critique and evaluate business data and insights MCIPD qualified or a qualification or experience in human resources management, or equivalent experience at a senior level. Influential with the gravitas to effectively help shape the organisation Significant management or supervisory level HR experience Desirable: Experience working in a charity or values-led organisation. Experience supporting organisational growth or change. HR or management qualification (e.g. CIPD or equivalent).
Job Title: Repairs Planner Location: Basildon, Essex Salary: 30,000- 33,000 depending on experience Sector: Electrical Contractor MUST HAVE PREVIOUS PLANNING EXPERIENCE Job Purpose To coordinate and schedule responsive repairs and maintenance works for social housing properties, ensuring high levels of customer service, efficient resource planning, and compliance with regulatory standards. The Repairs Planner acts as the key link between tenants, operatives, and contractors to ensure repairs are completed within agreed service level targets. Key Responsibilities 1. Planning & Scheduling Schedule responsive, void, and planned maintenance works. Allocate jobs to operatives or subcontractors based on skill set, location, and priority. Optimise diaries to maximise productivity and minimise travel time. Ensure appointments are booked in line with service level agreements (SLAs). 2. Customer Service Act as a primary point of contact for tenants reporting repairs. Arrange appointments at mutually convenient times. Provide updates on job status, delays, or changes. Handle complaints or missed appointments professionally. 3. System & Administration Accurately raise and update repair orders on housing management/repairs systems (e.g., Northgate, Orchard, Civica, or similar). Maintain accurate records of works orders and completion notes. Monitor outstanding jobs and chase overdue works. Process variations and follow-up works where required. 4. Performance & Compliance Monitor operatives' performance against KPIs (first-time fix, attendance, completion times). Ensure works are completed within target times (emergency, urgent, routine). Support compliance with health & safety regulations and safeguarding policies. Assist with reporting on repairs performance data. 5. Collaboration Liaise with: In-house operatives External contractors Surveyors and technical officers Customer service teams Support void turnaround planning when required. Key Skills & Experience Essential: Experience in scheduling or planning repairs (ideally within social housing). Knowledge of responsive maintenance processes. Strong organisational and time-management skills. Excellent communication and customer service skills. Ability to prioritise urgent/emergency works. IT literacy and experience with scheduling/repairs systems. Desirable: Knowledge of social housing regulations and compliance requirements. Experience working to KPIs and performance targets. Understanding of trade disciplines (plumbing, electrical, carpentry, etc.). Personal Attributes Calm under pressure Detail-oriented Problem-solving mindset Team player Customer-focused Resilient and adaptable Performance Indicators (KPIs) Appointment kept rate First-time fix rate Jobs completed within target times Customer satisfaction scores Reduction in overdue works if you feel as so this REPAIRS PLANNER role is suitable to yourself, please send your CV directly to:
Feb 19, 2026
Full time
Job Title: Repairs Planner Location: Basildon, Essex Salary: 30,000- 33,000 depending on experience Sector: Electrical Contractor MUST HAVE PREVIOUS PLANNING EXPERIENCE Job Purpose To coordinate and schedule responsive repairs and maintenance works for social housing properties, ensuring high levels of customer service, efficient resource planning, and compliance with regulatory standards. The Repairs Planner acts as the key link between tenants, operatives, and contractors to ensure repairs are completed within agreed service level targets. Key Responsibilities 1. Planning & Scheduling Schedule responsive, void, and planned maintenance works. Allocate jobs to operatives or subcontractors based on skill set, location, and priority. Optimise diaries to maximise productivity and minimise travel time. Ensure appointments are booked in line with service level agreements (SLAs). 2. Customer Service Act as a primary point of contact for tenants reporting repairs. Arrange appointments at mutually convenient times. Provide updates on job status, delays, or changes. Handle complaints or missed appointments professionally. 3. System & Administration Accurately raise and update repair orders on housing management/repairs systems (e.g., Northgate, Orchard, Civica, or similar). Maintain accurate records of works orders and completion notes. Monitor outstanding jobs and chase overdue works. Process variations and follow-up works where required. 4. Performance & Compliance Monitor operatives' performance against KPIs (first-time fix, attendance, completion times). Ensure works are completed within target times (emergency, urgent, routine). Support compliance with health & safety regulations and safeguarding policies. Assist with reporting on repairs performance data. 5. Collaboration Liaise with: In-house operatives External contractors Surveyors and technical officers Customer service teams Support void turnaround planning when required. Key Skills & Experience Essential: Experience in scheduling or planning repairs (ideally within social housing). Knowledge of responsive maintenance processes. Strong organisational and time-management skills. Excellent communication and customer service skills. Ability to prioritise urgent/emergency works. IT literacy and experience with scheduling/repairs systems. Desirable: Knowledge of social housing regulations and compliance requirements. Experience working to KPIs and performance targets. Understanding of trade disciplines (plumbing, electrical, carpentry, etc.). Personal Attributes Calm under pressure Detail-oriented Problem-solving mindset Team player Customer-focused Resilient and adaptable Performance Indicators (KPIs) Appointment kept rate First-time fix rate Jobs completed within target times Customer satisfaction scores Reduction in overdue works if you feel as so this REPAIRS PLANNER role is suitable to yourself, please send your CV directly to:
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Feb 13, 2026
Full time
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield College You will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused. What does a life as Commercial Officer? As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the college A bit about us. Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Feb 13, 2026
Full time
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield College You will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused. What does a life as Commercial Officer? As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the college A bit about us. Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Planning Support Officer Barnsley Location: Gateway Plaza, Barnsley (S70) Pay Rate: £14.36 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 8:00am 4:00pm (flexible working available) Contract Type: Ongoing assignment Housing Sector Start Date: ASAP Work Arrangement: Office-based About the Role We are currently seeking a Planning Support Officer to join a busy Housing Sector team in Barnsley. This role will initially focus on providing essential planning and scheduling support, with the opportunity to progress into full Planner duties in line with the job specification. You will be working in a fast-paced environment, supporting the delivery of high-quality repair and maintenance services while contributing to the Berneslai Homes Strategic Plan and PRIP Contract. Key Responsibilities Manage job queues and book repair appointments directly with customers Schedule and allocate work electronically to operatives using Works Management / Dynamic Resource Scheduling systems Handle customer enquiries and inbound calls professionally and efficiently Provide relief planner support as required Liaise with Operational Managers and Operatives to reschedule work effectively Work closely with the Contact Centre and colleagues to ensure emergency and health & safety repairs are completed within agreed timescales Communicate regularly with partners, contractors, and internal teams to review and improve working practices Support the delivery of Construction Services by improving efficiency and service outcomes Work in line with organisational values, priorities, and strategic objectives About You Able to work well under pressure in a fast-paced environment Confident using your own initiative and managing competing priorities Comfortable with call handling and customer-facing communication Flexible and willing to work additional hours when required Click to apply by submitting your up-to-date CV For more information, contact Alison Owens at the Swift Temps Ltd Bradford office: This vacancy is being advertised on behalf of Swift Temps Ltd Commercial Recruitment Division, who operate as an employment business.
Feb 11, 2026
Contractor
Planning Support Officer Barnsley Location: Gateway Plaza, Barnsley (S70) Pay Rate: £14.36 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 8:00am 4:00pm (flexible working available) Contract Type: Ongoing assignment Housing Sector Start Date: ASAP Work Arrangement: Office-based About the Role We are currently seeking a Planning Support Officer to join a busy Housing Sector team in Barnsley. This role will initially focus on providing essential planning and scheduling support, with the opportunity to progress into full Planner duties in line with the job specification. You will be working in a fast-paced environment, supporting the delivery of high-quality repair and maintenance services while contributing to the Berneslai Homes Strategic Plan and PRIP Contract. Key Responsibilities Manage job queues and book repair appointments directly with customers Schedule and allocate work electronically to operatives using Works Management / Dynamic Resource Scheduling systems Handle customer enquiries and inbound calls professionally and efficiently Provide relief planner support as required Liaise with Operational Managers and Operatives to reschedule work effectively Work closely with the Contact Centre and colleagues to ensure emergency and health & safety repairs are completed within agreed timescales Communicate regularly with partners, contractors, and internal teams to review and improve working practices Support the delivery of Construction Services by improving efficiency and service outcomes Work in line with organisational values, priorities, and strategic objectives About You Able to work well under pressure in a fast-paced environment Confident using your own initiative and managing competing priorities Comfortable with call handling and customer-facing communication Flexible and willing to work additional hours when required Click to apply by submitting your up-to-date CV For more information, contact Alison Owens at the Swift Temps Ltd Bradford office: This vacancy is being advertised on behalf of Swift Temps Ltd Commercial Recruitment Division, who operate as an employment business.
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield CollegeYou will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused.As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands-on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: - Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: - Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the collegeMears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Feb 11, 2026
Full time
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield CollegeYou will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused.As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands-on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: - Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: - Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the collegeMears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and scheduling appointments 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team. Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Dealing with first line complaints calls Role Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Feb 10, 2026
Contractor
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and scheduling appointments 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team. Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Dealing with first line complaints calls Role Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
