Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Feb 13, 2026
Full time
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield College You will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused. What does a life as Commercial Officer? As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the college A bit about us. Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Feb 13, 2026
Full time
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield College You will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused. What does a life as Commercial Officer? As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the college A bit about us. Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Planning Support Officer Barnsley Location: Gateway Plaza, Barnsley (S70) Pay Rate: £14.36 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 8:00am 4:00pm (flexible working available) Contract Type: Ongoing assignment Housing Sector Start Date: ASAP Work Arrangement: Office-based About the Role We are currently seeking a Planning Support Officer to join a busy Housing Sector team in Barnsley. This role will initially focus on providing essential planning and scheduling support, with the opportunity to progress into full Planner duties in line with the job specification. You will be working in a fast-paced environment, supporting the delivery of high-quality repair and maintenance services while contributing to the Berneslai Homes Strategic Plan and PRIP Contract. Key Responsibilities Manage job queues and book repair appointments directly with customers Schedule and allocate work electronically to operatives using Works Management / Dynamic Resource Scheduling systems Handle customer enquiries and inbound calls professionally and efficiently Provide relief planner support as required Liaise with Operational Managers and Operatives to reschedule work effectively Work closely with the Contact Centre and colleagues to ensure emergency and health & safety repairs are completed within agreed timescales Communicate regularly with partners, contractors, and internal teams to review and improve working practices Support the delivery of Construction Services by improving efficiency and service outcomes Work in line with organisational values, priorities, and strategic objectives About You Able to work well under pressure in a fast-paced environment Confident using your own initiative and managing competing priorities Comfortable with call handling and customer-facing communication Flexible and willing to work additional hours when required Click to apply by submitting your up-to-date CV For more information, contact Alison Owens at the Swift Temps Ltd Bradford office: This vacancy is being advertised on behalf of Swift Temps Ltd Commercial Recruitment Division, who operate as an employment business.
Feb 11, 2026
Contractor
Planning Support Officer Barnsley Location: Gateway Plaza, Barnsley (S70) Pay Rate: £14.36 per hour Hours: 37 hours per week Working Pattern: Monday to Friday, 8:00am 4:00pm (flexible working available) Contract Type: Ongoing assignment Housing Sector Start Date: ASAP Work Arrangement: Office-based About the Role We are currently seeking a Planning Support Officer to join a busy Housing Sector team in Barnsley. This role will initially focus on providing essential planning and scheduling support, with the opportunity to progress into full Planner duties in line with the job specification. You will be working in a fast-paced environment, supporting the delivery of high-quality repair and maintenance services while contributing to the Berneslai Homes Strategic Plan and PRIP Contract. Key Responsibilities Manage job queues and book repair appointments directly with customers Schedule and allocate work electronically to operatives using Works Management / Dynamic Resource Scheduling systems Handle customer enquiries and inbound calls professionally and efficiently Provide relief planner support as required Liaise with Operational Managers and Operatives to reschedule work effectively Work closely with the Contact Centre and colleagues to ensure emergency and health & safety repairs are completed within agreed timescales Communicate regularly with partners, contractors, and internal teams to review and improve working practices Support the delivery of Construction Services by improving efficiency and service outcomes Work in line with organisational values, priorities, and strategic objectives About You Able to work well under pressure in a fast-paced environment Confident using your own initiative and managing competing priorities Comfortable with call handling and customer-facing communication Flexible and willing to work additional hours when required Click to apply by submitting your up-to-date CV For more information, contact Alison Owens at the Swift Temps Ltd Bradford office: This vacancy is being advertised on behalf of Swift Temps Ltd Commercial Recruitment Division, who operate as an employment business.
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield CollegeYou will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused.As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands-on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: - Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: - Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the collegeMears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Feb 11, 2026
Full time
Annual salary: up to £28,186.33 Apprentice Commercial Officer Course title: Construction and the Built Environment Level 3 Extended Diploma Location: Rotherham Contract Type: Fixed Term Apprenticeship Salary: Age 16-18: £7.96 per hour - 40 hours per week (including time at college) Age 19-20: £11.06 per hour - 40 hours per week (including time at college) Age 21+: £12.21 per hour (rising to £12.71 in April) - 40 hours per week (including time at college) Training provider: Sheffield CollegeYou will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 18 months About apprenticeships at Mears Group: Apprenticeships are an underpinning part of Mears' philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.All our Apprentices are paid above the national minimum wage, and you'll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people's homes, getting involved in community projects and improving people's lives by being customer focused.As an Apprentice Commercial Officer, you will support the commercial team in managing contracts, monitoring costs, and ensuring value for money across projects. You will assist with procurement activities, supplier communications, and the preparation of commercial documentation while developing a strong understanding of commercial processes, compliance, and financial controls. This role offers hands-on experience alongside structured learning, helping you build the skills, knowledge, and confidence needed for a successful career in commercial management. The apprenticeship course will cover the following: - Construction principles, including the built environment, sustainability, and construction methods Health, safety and welfare in construction Construction design and graphical detailing (manual and CAD-based) Construction technology, materials, and building methods Science and materials in construction and the built environment Mathematics for construction and the built environment Surveying techniques and site measurement Building regulations, planning, and control processes Tendering, estimating, and commercial management Management of construction projects and quality control Conversion, adaptation, and maintenance of buildings Environmental and sustainable construction practices Work related learning or industry placement What do you need to be a successful applicant: - Required to travel to branch A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks Strong communication skills Ability to build and maintain positive customer and client relationships Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment What you will get: An industry recognised qualification 25 days' annual leave, plus bank holidays £250 contribution towards driving lessons Annual Mears Fun Day - a company wide celebration as a thank you from the Executive Team Support from Mears Group Apprentice Ambassadors Apprenticeship events and reward trips Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye test vouchers, ShareSave scheme, and more Application Process: All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview Please note: as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the collegeMears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and scheduling appointments 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team. Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Dealing with first line complaints calls Role Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Feb 10, 2026
Contractor
Housing Services Officer Role in North London Housing Repairs / Admin and Scheduling Liaising with Tenants, Raising Repairs and scheduling appointments 36 hour week - Hybrid working (2 - 3 day a week from home) Fantastic Opportunity to join a supportive team - working in the North London Duties Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. All jobs are responsible for responding directly to service users either providing information or assisting with service transactions. To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team. Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager. Dealing with first line complaints calls Role Temporary position (on-going) Fully office based for first two weeks Planning & Webchat experience preferable Repairs background essential
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Facilities & Operations Coordinator (Part-Time, 20 Hours per Week) Location: Warwick Hours: 20 hours per week (flexible across a minimum of 3 days, max 5) Pay: £17 per hour Contract: Permanent We re supporting a well-established Warwick-based organisation in recruiting a Facilities & Operations Coordinator to help keep a busy community building and office running smoothly. This is not a technical facilities role. You won t be fixing boilers or carrying out safety tests yourself. Instead, you ll be the organised hub who makes sure checks are booked, paperwork is up to date, suppliers turn up when they should, and day-to-day operations run as they should. It s a varied, hands-on coordination role that would suit someone who enjoys structure, procedures, and seeing things tick along properly. The role Working closely with the Chief Operating Officer, you ll be responsible for coordinating operational activity across the site, including: Scheduling and tracking building compliance checks such as fire alarms, servicing and inspections Coordinating routine maintenance and managing supplier relationships Arranging small repairs and facilities issues as they arise Keeping Health & Safety documentation and risk assessments current Supporting governance paperwork and annual reporting requirements Liaising with insurers and ensuring required records are available Preparing documentation for annual meetings and statutory returns Overseeing on-site support staff including Admin Assistant, Cleaner and Caretaker Supporting HR administration with guidance from the COO Helping ensure the office runs efficiently and supplies are maintained Acting as deputy to the COO when required Acting as main GDPR contact Promoting diversity, inclusion and safeguarding standards Training will be provided for organisation-specific processes and systems. What we re looking for This role is all about organisation rather than technical facilities expertise. Experience in environments such as schools, community centres, halls, charities, or office settings would work well. We re looking for someone who brings: Excellent organisation, planning and prioritisation skills Confidence working independently and managing their own workload Strong communication and people skills Good record keeping and attention to detail Solid IT skills, particularly Word and Excel A positive, proactive and practical approach Flexibility in working patterns (occasional ad-hoc or evening support may be needed) Empathy with the values of a community-focused organisation Hours are genuinely flexible, making this a great opportunity for someone balancing work with family or other commitments. While mainly daytime, some give-and-take is expected around events and operational needs. If you re someone who likes keeping things organised, enjoys coordinating people and processes, and takes pride in making sure everything is in the right place at the right time, this is a rewarding part-time role in a friendly, supportive environment. INDL
Feb 05, 2026
Full time
Facilities & Operations Coordinator (Part-Time, 20 Hours per Week) Location: Warwick Hours: 20 hours per week (flexible across a minimum of 3 days, max 5) Pay: £17 per hour Contract: Permanent We re supporting a well-established Warwick-based organisation in recruiting a Facilities & Operations Coordinator to help keep a busy community building and office running smoothly. This is not a technical facilities role. You won t be fixing boilers or carrying out safety tests yourself. Instead, you ll be the organised hub who makes sure checks are booked, paperwork is up to date, suppliers turn up when they should, and day-to-day operations run as they should. It s a varied, hands-on coordination role that would suit someone who enjoys structure, procedures, and seeing things tick along properly. The role Working closely with the Chief Operating Officer, you ll be responsible for coordinating operational activity across the site, including: Scheduling and tracking building compliance checks such as fire alarms, servicing and inspections Coordinating routine maintenance and managing supplier relationships Arranging small repairs and facilities issues as they arise Keeping Health & Safety documentation and risk assessments current Supporting governance paperwork and annual reporting requirements Liaising with insurers and ensuring required records are available Preparing documentation for annual meetings and statutory returns Overseeing on-site support staff including Admin Assistant, Cleaner and Caretaker Supporting HR administration with guidance from the COO Helping ensure the office runs efficiently and supplies are maintained Acting as deputy to the COO when required Acting as main GDPR contact Promoting diversity, inclusion and safeguarding standards Training will be provided for organisation-specific processes and systems. What we re looking for This role is all about organisation rather than technical facilities expertise. Experience in environments such as schools, community centres, halls, charities, or office settings would work well. We re looking for someone who brings: Excellent organisation, planning and prioritisation skills Confidence working independently and managing their own workload Strong communication and people skills Good record keeping and attention to detail Solid IT skills, particularly Word and Excel A positive, proactive and practical approach Flexibility in working patterns (occasional ad-hoc or evening support may be needed) Empathy with the values of a community-focused organisation Hours are genuinely flexible, making this a great opportunity for someone balancing work with family or other commitments. While mainly daytime, some give-and-take is expected around events and operational needs. If you re someone who likes keeping things organised, enjoys coordinating people and processes, and takes pride in making sure everything is in the right place at the right time, this is a rewarding part-time role in a friendly, supportive environment. INDL
We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity. The Role Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services. Lead Housing Management, Asset Management, Compliance and Resident Engagement services. Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements. Set the strategic direction for housing operations and translate strategy into operational delivery. Provide visible leadership to senior managers, promoting accountability and continuous improvement. Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement. Oversee robust governance, assurance and decision-making arrangements across housing operations. Act as Senior Responsible Officer for housing compliance and building safety. Ensure safeguarding responsibilities are embedded across housing services. Lead performance management to ensure services meet KPIs, regulatory standards and service commitments. Provide strategic oversight of financial management, including HRA and capital budgets. Lead workforce planning, organisational development and service transformation activity. Build and maintain strong relationships with residents, Members, regulators and key partners. Lead service improvement, recovery and regulatory readiness programmes. Key Requirements Extensive senior leadership experience within housing services, asset management or compliance. Proven experience providing strategic accountability for complex housing operations. Strong knowledge of housing regulation, governance, compliance and building safety. Experience operating in highly scrutinised, politically sensitive environments. Significant experience managing housing budgets, including HRA and capital programmes. Proven track record of leading service transformation and organisational change. Ability to make complex strategic decisions based on performance, risk and financial data. Strong experience managing senior managers and leading multi-disciplinary teams. Excellent stakeholder management skills, including working with Members and regulators. Relevant degree or equivalent senior-level experience within housing. Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 04, 2026
Contractor
We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment. This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity. The Role Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services. Lead Housing Management, Asset Management, Compliance and Resident Engagement services. Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements. Set the strategic direction for housing operations and translate strategy into operational delivery. Provide visible leadership to senior managers, promoting accountability and continuous improvement. Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement. Oversee robust governance, assurance and decision-making arrangements across housing operations. Act as Senior Responsible Officer for housing compliance and building safety. Ensure safeguarding responsibilities are embedded across housing services. Lead performance management to ensure services meet KPIs, regulatory standards and service commitments. Provide strategic oversight of financial management, including HRA and capital budgets. Lead workforce planning, organisational development and service transformation activity. Build and maintain strong relationships with residents, Members, regulators and key partners. Lead service improvement, recovery and regulatory readiness programmes. Key Requirements Extensive senior leadership experience within housing services, asset management or compliance. Proven experience providing strategic accountability for complex housing operations. Strong knowledge of housing regulation, governance, compliance and building safety. Experience operating in highly scrutinised, politically sensitive environments. Significant experience managing housing budgets, including HRA and capital programmes. Proven track record of leading service transformation and organisational change. Ability to make complex strategic decisions based on performance, risk and financial data. Strong experience managing senior managers and leading multi-disciplinary teams. Excellent stakeholder management skills, including working with Members and regulators. Relevant degree or equivalent senior-level experience within housing. Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Overview Salary: £65,000 - £75,000 Per annum Hours of work: 35 hours (09:00-17:00, Monday to Friday) Contract type: Permanent This is not a Wiltshire Council vacancy therefore please contact Stone Circle direct for further information. About Stone Circle Stone Circle was established by Wiltshire Council in 2019 as a Local Housing Company to complement the Council's housing services and deliver additional housing solutions. Operating on a commercial basis with strong social values, the Group acquires, develops and manages homes across Wiltshire, generating long-term value for the Council. The Group operates across housing management, property acquisition and limited development activity. It works closely with Wiltshire Council in its role as Shareholder, while maintaining clear commercial discipline and robust governance arrangements. As the organisation enters its next phase, the focus is on consolidation and financial discipline. For 2026/27, Stone Circle is prioritising the stabilisation of its core housing business, strengthening governance and assurance, and improving operational predictability. Any consideration of future regulated housing options will be tightly scoped and exploratory, with no commitment to expansion. Role The Head of Operations is a senior executive role with group-wide accountability for the effective operational leadership of the Stone Circle Group. The role is responsible for translating the Board-approved Business Plan into disciplined delivery across housing operations, governance, risk, assurance and corporate services. Reporting directly to the Board, the role provides the primary operational link between the Board, the Shareholder (Wiltshire Council) and the internal team. It ensures the Group operates within a strong governance framework, maintains financial discipline, manages operational and delivery risk, and remains focused on resident outcomes. As part of the 2026/27 Business Plan, the Group will invest in additional senior operational capacity to strengthen day-to-day management. The Head of Operations will play a central role in shaping how this support is structured and deployed, leading the design, recruitment and integration of the role in line with their operational approach, while retaining overall accountability for performance, compliance and delivery. Key responsibilities Strategic leadership Lead delivery of the Group's operational strategy in line with Board-approved Business Plans. Provide clear, evidence-based advice to the Board and Shareholder on operational performance, risk and delivery. Support the Chair in maintaining effective governance, assurance and decision-making frameworks. Housing operations Provide executive oversight of housing management functions including lettings, tenancy management, rent collection, compliance, repairs and resident engagement. Ensure landlord services meet statutory and regulatory obligations and reflect best practice. Oversee performance management frameworks, KPIs and continuous service improvement. Lead delivery of the Housing Company's stabilisation strategy, including portfolio performance, void management, re-letting approach, disposals governance and alignment of services with long-term financial sustainability. Development & asset delivery Oversee delivery of single development site, with a focus on completion and handover. Ensure appropriate controls around procurement, risk, valuations, warranties and asset handover. Governance, risk & assurance Act as a key liaison with the Shareholder and Council officers on governance, reporting and assurance matters. Lead the development and maintenance of robust policies, procedures and internal controls. Support Board and Committee structures, including the Risk & Audit Committee. Embed the Group's annual governance and assurance cycle, including strategic risk management, incident reporting and early Shareholder engagement on assumptions and sensitivities. Supported housing/RP exploration Lead the Group's tightly scoped exploration of potential Registered Provider acquisition options, ensuring work remains proportionate, risk-aware and subject to explicit Shareholder approval. Financial & commercial oversight Work closely with Finance to ensure strong budgetary control, forecasting and value for money. Contribute to business planning, financial modelling and long-term sustainability assessments. Oversee operational aspects of contracts and relationships with external advisers. People & organisational leadership Provide leadership to internal team, fostering a high-performance, accountable and values-led culture. Lead workforce planning and organisational development as the Group consolidates. During 2026/27, lead the recruitment and integration of a senior operational support role to strengthen day-to-day management capacity. Responsible for up to five direct reports, with scope to evolve the structure in line with the Business Plan. Person specification Essential Senior leadership experience in housing, development, local government or a related regulated environment. Experience operating within a stabilisation, consolidation or turnaround context, with emphasis on governance, predictability and risk control. Strong understanding of governance, risk management and operating within a council-owned or shareholder-led company structure. Proven ability to translate strategy into effective operational delivery. Experience working with Boards, Shareholders and senior stakeholders. Financial and commercial awareness. Excellent judgement, communication and influencing skills. Desirable Experience of affordable housing delivery or Local Housing Company models. Experience of acquisitions, asset management or development oversight. Familiarity with local authority governance and assurance requirements. Exposure to regulated housing environments or Registered Provider interfaces. Hands-on nature This is a highly hands-on senior role within a small and agile organisation. The Head of Operations is expected to operate comfortably at both strategic and delivery levels, personally drafting Board and Shareholder papers, developing policies and procedures, engaging directly with operational detail and progressing work without reliance on large teams or extensive support infrastructure. Why Join Stone Circle This is a rare opportunity to play a senior leadership role within a council-owned housing company at a pivotal stage in its development. The postholder will work closely with the Board and Shareholder, help shape how the organisation operates through its consolidation phase, and leave a tangible legacy across governance, delivery and service quality. The role offers significant autonomy, visibility and influence, alongside planned investment in senior operational capacity and a visible base at County Hall to support effective governance, assurance and partnership working. Practical Information Senior executive appointment Hybrid working arrangement, with attendance at Head Office in Trowbridge 2-3 days per week Up to five direct reports Regular engagement across Wiltshire required 35 hours per week (09:00-17:00) Salary and benefits: competitive, dependent on experience Find out more and apply Please contact for further information. Closing date: 5PM on 20 February 2026 Interview date: week commencing 2 March 2026 Commencement date: ASAP PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications or CVs submitted via the apply button will not be considered.
Feb 03, 2026
Full time
Overview Salary: £65,000 - £75,000 Per annum Hours of work: 35 hours (09:00-17:00, Monday to Friday) Contract type: Permanent This is not a Wiltshire Council vacancy therefore please contact Stone Circle direct for further information. About Stone Circle Stone Circle was established by Wiltshire Council in 2019 as a Local Housing Company to complement the Council's housing services and deliver additional housing solutions. Operating on a commercial basis with strong social values, the Group acquires, develops and manages homes across Wiltshire, generating long-term value for the Council. The Group operates across housing management, property acquisition and limited development activity. It works closely with Wiltshire Council in its role as Shareholder, while maintaining clear commercial discipline and robust governance arrangements. As the organisation enters its next phase, the focus is on consolidation and financial discipline. For 2026/27, Stone Circle is prioritising the stabilisation of its core housing business, strengthening governance and assurance, and improving operational predictability. Any consideration of future regulated housing options will be tightly scoped and exploratory, with no commitment to expansion. Role The Head of Operations is a senior executive role with group-wide accountability for the effective operational leadership of the Stone Circle Group. The role is responsible for translating the Board-approved Business Plan into disciplined delivery across housing operations, governance, risk, assurance and corporate services. Reporting directly to the Board, the role provides the primary operational link between the Board, the Shareholder (Wiltshire Council) and the internal team. It ensures the Group operates within a strong governance framework, maintains financial discipline, manages operational and delivery risk, and remains focused on resident outcomes. As part of the 2026/27 Business Plan, the Group will invest in additional senior operational capacity to strengthen day-to-day management. The Head of Operations will play a central role in shaping how this support is structured and deployed, leading the design, recruitment and integration of the role in line with their operational approach, while retaining overall accountability for performance, compliance and delivery. Key responsibilities Strategic leadership Lead delivery of the Group's operational strategy in line with Board-approved Business Plans. Provide clear, evidence-based advice to the Board and Shareholder on operational performance, risk and delivery. Support the Chair in maintaining effective governance, assurance and decision-making frameworks. Housing operations Provide executive oversight of housing management functions including lettings, tenancy management, rent collection, compliance, repairs and resident engagement. Ensure landlord services meet statutory and regulatory obligations and reflect best practice. Oversee performance management frameworks, KPIs and continuous service improvement. Lead delivery of the Housing Company's stabilisation strategy, including portfolio performance, void management, re-letting approach, disposals governance and alignment of services with long-term financial sustainability. Development & asset delivery Oversee delivery of single development site, with a focus on completion and handover. Ensure appropriate controls around procurement, risk, valuations, warranties and asset handover. Governance, risk & assurance Act as a key liaison with the Shareholder and Council officers on governance, reporting and assurance matters. Lead the development and maintenance of robust policies, procedures and internal controls. Support Board and Committee structures, including the Risk & Audit Committee. Embed the Group's annual governance and assurance cycle, including strategic risk management, incident reporting and early Shareholder engagement on assumptions and sensitivities. Supported housing/RP exploration Lead the Group's tightly scoped exploration of potential Registered Provider acquisition options, ensuring work remains proportionate, risk-aware and subject to explicit Shareholder approval. Financial & commercial oversight Work closely with Finance to ensure strong budgetary control, forecasting and value for money. Contribute to business planning, financial modelling and long-term sustainability assessments. Oversee operational aspects of contracts and relationships with external advisers. People & organisational leadership Provide leadership to internal team, fostering a high-performance, accountable and values-led culture. Lead workforce planning and organisational development as the Group consolidates. During 2026/27, lead the recruitment and integration of a senior operational support role to strengthen day-to-day management capacity. Responsible for up to five direct reports, with scope to evolve the structure in line with the Business Plan. Person specification Essential Senior leadership experience in housing, development, local government or a related regulated environment. Experience operating within a stabilisation, consolidation or turnaround context, with emphasis on governance, predictability and risk control. Strong understanding of governance, risk management and operating within a council-owned or shareholder-led company structure. Proven ability to translate strategy into effective operational delivery. Experience working with Boards, Shareholders and senior stakeholders. Financial and commercial awareness. Excellent judgement, communication and influencing skills. Desirable Experience of affordable housing delivery or Local Housing Company models. Experience of acquisitions, asset management or development oversight. Familiarity with local authority governance and assurance requirements. Exposure to regulated housing environments or Registered Provider interfaces. Hands-on nature This is a highly hands-on senior role within a small and agile organisation. The Head of Operations is expected to operate comfortably at both strategic and delivery levels, personally drafting Board and Shareholder papers, developing policies and procedures, engaging directly with operational detail and progressing work without reliance on large teams or extensive support infrastructure. Why Join Stone Circle This is a rare opportunity to play a senior leadership role within a council-owned housing company at a pivotal stage in its development. The postholder will work closely with the Board and Shareholder, help shape how the organisation operates through its consolidation phase, and leave a tangible legacy across governance, delivery and service quality. The role offers significant autonomy, visibility and influence, alongside planned investment in senior operational capacity and a visible base at County Hall to support effective governance, assurance and partnership working. Practical Information Senior executive appointment Hybrid working arrangement, with attendance at Head Office in Trowbridge 2-3 days per week Up to five direct reports Regular engagement across Wiltshire required 35 hours per week (09:00-17:00) Salary and benefits: competitive, dependent on experience Find out more and apply Please contact for further information. Closing date: 5PM on 20 February 2026 Interview date: week commencing 2 March 2026 Commencement date: ASAP PLEASE DO NOT APPLY VIA THE APPLY BUTTON BELOW. Applications must be made via the instructions provided above. Applications or CVs submitted via the apply button will not be considered.
Housing Repairs Operations Manager Enfield Permanent £55542 - £70452 per annum Our client is looking for an experienced Housing Repairs Operations Manager We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Are you ready to join our team and drive excellence in all aspects of our responsive repairs service? Following the Council's Regulator of Social Housing's C1 rating, We have an exciting opportunity for the right person to make a major contribution to ensuring our continued drive to improve service delivery for the benefit of the Council's residents continues at pace. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk • Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. • Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: • Ability to engage, coach and motivate teams and set clear targets and expectations • Demonstrable experience of leading and managing technical staff • Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes • Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives • Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment • Knowledge of relevant legislation and regulations pertaining to landlord asset activities. • Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, council officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery. The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Feb 02, 2026
Full time
Housing Repairs Operations Manager Enfield Permanent £55542 - £70452 per annum Our client is looking for an experienced Housing Repairs Operations Manager We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Are you ready to join our team and drive excellence in all aspects of our responsive repairs service? Following the Council's Regulator of Social Housing's C1 rating, We have an exciting opportunity for the right person to make a major contribution to ensuring our continued drive to improve service delivery for the benefit of the Council's residents continues at pace. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk • Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. • Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: • Ability to engage, coach and motivate teams and set clear targets and expectations • Demonstrable experience of leading and managing technical staff • Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes • Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives • Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment • Knowledge of relevant legislation and regulations pertaining to landlord asset activities. • Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, council officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery. The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Job Title: Damp and Mould Lead Location: Basildon, Essex (with regional travel) Contract Type: Fixed-term Start Date: ASAP End Date: Friday, 29 May 2026 Working Hours: Monday to Friday, 09:00 - 17:00 Pay Rate: £16.23 per hour Role Purpose As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents. You will ensure compliance with new damp and mould legislation, including Awaab's Law , while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service. Key Responsibilities Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams Ensure excellent customer service and stakeholder experience to maximise resident satisfaction Work closely with repairs teams, contractors, and regional property services to drive cases through to resolution Lead investigations and resolution of damp and mould cases in line with Awaab's Law and legal timeframes Take ownership of medium- and high-risk damp and mould cases, including escalations and HHSRS Category 1 cases Support internal teams to resolve complaints, disrepair cases, and escalations linked to damp and mould Review repair histories to identify service failures and contribute to lessons learned Maintain accurate case records and ensure effective case management Attend contractor and regional offices as required, acting as an on-site point of contact Carry out resident visits and occasional work outside normal hours when required Wider Repairs Team Responsibilities The Repairs Team delivers all property services across Peabody, including: Responsive and major repairs Complaints, disrepair, damp, mould and condensation cases Environmental Health Officer (EHO) and escalated cases Empty homes / voids Aids and adaptations Planned preventative maintenance Repairs managed through the DPS Marketplace In-house DLO planning Professional property-related services Success Metrics Improved resident satisfaction through timely responses within agreed SLAs Full compliance with damp and mould legislation and Awaab's Law Reduced complaints and escalations through effective case management High stakeholder satisfaction through consistent, quality service delivery Efficient management of projects within agreed timeframes Strong stakeholder engagement and collaboration About You You will be: Strongly customer-focused, demonstrating empathy, reliability, and professionalism Comfortable working under pressure and meeting strict deadlines Committed to continuous service improvement Adaptable, resilient, and positive about change Policy- and procedure-focused, ensuring compliance and best practice Open to feedback and collaborative working
Jan 27, 2026
Seasonal
Job Title: Damp and Mould Lead Location: Basildon, Essex (with regional travel) Contract Type: Fixed-term Start Date: ASAP End Date: Friday, 29 May 2026 Working Hours: Monday to Friday, 09:00 - 17:00 Pay Rate: £16.23 per hour Role Purpose As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents. You will ensure compliance with new damp and mould legislation, including Awaab's Law , while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service. Key Responsibilities Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams Ensure excellent customer service and stakeholder experience to maximise resident satisfaction Work closely with repairs teams, contractors, and regional property services to drive cases through to resolution Lead investigations and resolution of damp and mould cases in line with Awaab's Law and legal timeframes Take ownership of medium- and high-risk damp and mould cases, including escalations and HHSRS Category 1 cases Support internal teams to resolve complaints, disrepair cases, and escalations linked to damp and mould Review repair histories to identify service failures and contribute to lessons learned Maintain accurate case records and ensure effective case management Attend contractor and regional offices as required, acting as an on-site point of contact Carry out resident visits and occasional work outside normal hours when required Wider Repairs Team Responsibilities The Repairs Team delivers all property services across Peabody, including: Responsive and major repairs Complaints, disrepair, damp, mould and condensation cases Environmental Health Officer (EHO) and escalated cases Empty homes / voids Aids and adaptations Planned preventative maintenance Repairs managed through the DPS Marketplace In-house DLO planning Professional property-related services Success Metrics Improved resident satisfaction through timely responses within agreed SLAs Full compliance with damp and mould legislation and Awaab's Law Reduced complaints and escalations through effective case management High stakeholder satisfaction through consistent, quality service delivery Efficient management of projects within agreed timeframes Strong stakeholder engagement and collaboration About You You will be: Strongly customer-focused, demonstrating empathy, reliability, and professionalism Comfortable working under pressure and meeting strict deadlines Committed to continuous service improvement Adaptable, resilient, and positive about change Policy- and procedure-focused, ensuring compliance and best practice Open to feedback and collaborative working
Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Jan 27, 2026
Full time
Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Building Surveyor / Senior Surveyor 6 Month Contract East London 325 per day (Umbrella) We are working with a well established housing organisation in East London that is looking to appoint an experienced Building Surveyor on a 6 month contract. This is a hands on role within a busy Repairs and Property Services team, offering strong day rate and a varied workload. Key Details 6 month contract 325 per day (umbrella) East London 4 days per week on site (1 day work from home) The Role Manage all surveying activity across a defined patch Deal with complex repairs enquiries, correspondence and complaints Carry out property surveys and diagnose defects Prepare technical reports, specifications and scheme design drawings Supervise contractors and coordinate multiple trades Manage a delegated budget Oversee works from diagnosis through to completion and payment Scrutinise and approve variations and invoices Ensure works are delivered on time, within budget and to a high standard Implement robust quality control including post inspections Obtain planning and building control approvals Undertake feasibility studies, option appraisals and budget estimates Act as lead officer for aids and adaptations Provide technical advice to repairs, compliance and asset teams Represent the organisation at meetings and act as expert witness if required Interviews are moving quickly, so if this sounds of interest please get in touch as soon as possible to arrange a call.
Jan 24, 2026
Contractor
Building Surveyor / Senior Surveyor 6 Month Contract East London 325 per day (Umbrella) We are working with a well established housing organisation in East London that is looking to appoint an experienced Building Surveyor on a 6 month contract. This is a hands on role within a busy Repairs and Property Services team, offering strong day rate and a varied workload. Key Details 6 month contract 325 per day (umbrella) East London 4 days per week on site (1 day work from home) The Role Manage all surveying activity across a defined patch Deal with complex repairs enquiries, correspondence and complaints Carry out property surveys and diagnose defects Prepare technical reports, specifications and scheme design drawings Supervise contractors and coordinate multiple trades Manage a delegated budget Oversee works from diagnosis through to completion and payment Scrutinise and approve variations and invoices Ensure works are delivered on time, within budget and to a high standard Implement robust quality control including post inspections Obtain planning and building control approvals Undertake feasibility studies, option appraisals and budget estimates Act as lead officer for aids and adaptations Provide technical advice to repairs, compliance and asset teams Represent the organisation at meetings and act as expert witness if required Interviews are moving quickly, so if this sounds of interest please get in touch as soon as possible to arrange a call.