Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Cromer area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.
Oct 08, 2026
Full time
Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Cromer area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.
Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Poringland area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.
Oct 08, 2026
Full time
Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Poringland area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.
Building Surveying Manager Salary: £48,500 - £50,900 Depending on Experience and Qualifications Location Ipswich Hybrid working available (approximately 2 days per week in the office, 3 at home or onsite) The Role We are seeking an experienced Building Surveying Manager to lead a team of surveying professionals and technical officers responsible for delivering a high-quality maintenance, repairs and capital improvement service across a diverse property portfolio. This is a senior leadership position requiring strong technical expertise, project management capability and the ability to manage multiple stakeholders. You will oversee planned maintenance programmes, major capital works and compliance-related projects, ensuring all work is delivered safely, on time and within budget. Key Responsibilities Lead, manage and develop a team of building surveyors and technical staff. Oversee maintenance, repairs and capital improvement programmes. Manage complex and high-value building projects from feasibility through to completion. Monitor budgets, quality standards, programme delivery and contractor performance. Ensure compliance with health and safety legislation, building regulations and statutory requirements. Prepare specifications, tender documentation and contract information for procurement exercises. Manage contractor relationships and oversee project delivery on site. Investigate and resolve complex customer complaints and contractor disputes. Produce reports and provide professional advice to senior management and key stakeholders. Develop and implement policies, procedures and service improvement initiatives. Support strategic planning and contribute to long-term asset management objectives. About You You will be a qualified Building Surveyor or hold an equivalent construction-related qualification, supported by significant post-qualification experience in a property, housing or construction environment. You should be able to demonstrate: Experience managing building surveying teams. Strong project and programme management skills. Knowledge of building regulations, health and safety legislation and construction best practice. Experience preparing specifications, contract documentation and tender submissions. Strong stakeholder management and communication skills. The ability to manage budgets, priorities and multiple projects simultaneously. Excellent problem-solving and negotiation skills. Proficiency in Microsoft Office applications. Desirable Experience Membership of a relevant professional body. Relevant Degree Local Authority, Housing Association or social housing experience. IOSH, NEBOSH or other health and safety qualifications. Experience developing policies, strategies and service improvement programmes. This is an excellent opportunity for an experienced surveying professional looking to take on a senior leadership role with responsibility for major projects, team development and service improvement.
Oct 05, 2026
Full time
Building Surveying Manager Salary: £48,500 - £50,900 Depending on Experience and Qualifications Location Ipswich Hybrid working available (approximately 2 days per week in the office, 3 at home or onsite) The Role We are seeking an experienced Building Surveying Manager to lead a team of surveying professionals and technical officers responsible for delivering a high-quality maintenance, repairs and capital improvement service across a diverse property portfolio. This is a senior leadership position requiring strong technical expertise, project management capability and the ability to manage multiple stakeholders. You will oversee planned maintenance programmes, major capital works and compliance-related projects, ensuring all work is delivered safely, on time and within budget. Key Responsibilities Lead, manage and develop a team of building surveyors and technical staff. Oversee maintenance, repairs and capital improvement programmes. Manage complex and high-value building projects from feasibility through to completion. Monitor budgets, quality standards, programme delivery and contractor performance. Ensure compliance with health and safety legislation, building regulations and statutory requirements. Prepare specifications, tender documentation and contract information for procurement exercises. Manage contractor relationships and oversee project delivery on site. Investigate and resolve complex customer complaints and contractor disputes. Produce reports and provide professional advice to senior management and key stakeholders. Develop and implement policies, procedures and service improvement initiatives. Support strategic planning and contribute to long-term asset management objectives. About You You will be a qualified Building Surveyor or hold an equivalent construction-related qualification, supported by significant post-qualification experience in a property, housing or construction environment. You should be able to demonstrate: Experience managing building surveying teams. Strong project and programme management skills. Knowledge of building regulations, health and safety legislation and construction best practice. Experience preparing specifications, contract documentation and tender submissions. Strong stakeholder management and communication skills. The ability to manage budgets, priorities and multiple projects simultaneously. Excellent problem-solving and negotiation skills. Proficiency in Microsoft Office applications. Desirable Experience Membership of a relevant professional body. Relevant Degree Local Authority, Housing Association or social housing experience. IOSH, NEBOSH or other health and safety qualifications. Experience developing policies, strategies and service improvement programmes. This is an excellent opportunity for an experienced surveying professional looking to take on a senior leadership role with responsibility for major projects, team development and service improvement.
