Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
May 17, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high-quality and valued service to our impressive portfolio of clients which includes prestigious and market-leading global companies. You will enjoy being able to benefit from your experience to date and develop your career further within this important role within WTW.Here at WTW, you can utilise your skills on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This allows you to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry. Managing a team of Administrators, you will be responsible for providing a professional, high-quality service to our Clients and their members, managed through a rolling schedule of objectives and developing your team. If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. As an industry leader, we offer fantastic opportunities for career progression.We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, eye care vouchers and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Role Ensure client work is undertaken on time whilst adhering to our quality standards. Take ownership and accountability and monitor work allocation to ensure service level is achieved. Lead the more complex/project work as required. Drive best practices and identify continuous improvements. Coach, mentor and drive colleague training, development and team performance. High level of professionalism internally and with clients to promote our brand. Support and develop our client relationships as appropriate. Active involvement in recruitment and selection of colleagues. Work with your team and the business to create a positive working environment. The Requirements Demonstrable track record in dealing with DC and/or DB occupational schemes. Prior experience of managing a team or experience of mentoring/training within a pensions administration environment. Interpersonal skills to include excellent written and verbal communication. Strong time management skills and the ability to organize and prioritise your tasks and those of your team. Computer literate. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Progression in PMI qualification is desirable. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity Equal Opportunity Employer
May 17, 2024
Full time
As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business. You and your team will provide a high-quality and valued service to our impressive portfolio of clients which includes prestigious and market-leading global companies. You will enjoy being able to benefit from your experience to date and develop your career further within this important role within WTW.Here at WTW, you can utilise your skills on a variety of different clients, with pension arrangements ranging from straightforward to complex, with populations covering hundreds of members to hundreds of thousands. This allows you to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry. Managing a team of Administrators, you will be responsible for providing a professional, high-quality service to our Clients and their members, managed through a rolling schedule of objectives and developing your team. If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. As an industry leader, we offer fantastic opportunities for career progression.We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, eye care vouchers and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Role Ensure client work is undertaken on time whilst adhering to our quality standards. Take ownership and accountability and monitor work allocation to ensure service level is achieved. Lead the more complex/project work as required. Drive best practices and identify continuous improvements. Coach, mentor and drive colleague training, development and team performance. High level of professionalism internally and with clients to promote our brand. Support and develop our client relationships as appropriate. Active involvement in recruitment and selection of colleagues. Work with your team and the business to create a positive working environment. The Requirements Demonstrable track record in dealing with DC and/or DB occupational schemes. Prior experience of managing a team or experience of mentoring/training within a pensions administration environment. Interpersonal skills to include excellent written and verbal communication. Strong time management skills and the ability to organize and prioritise your tasks and those of your team. Computer literate. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Progression in PMI qualification is desirable. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity Equal Opportunity Employer
Carbon60 are working with a global airline, whose in-house Creative Studio are seeking an Adobe Workfront SME and administrator to oversee the implementation of Workfront within the team. Specifically, from discovery and requirements processes through to solution design and execution to agreed work streams. Job Overview Act as the Adobe Workfront (WF) technical/administration and subject matter expert (SME). Lead all aspects of WF configuration and onboarding. Champion effective workflows and processes to enable the team to improve capability and speed to market during the migration to WF. Oversee all WF integrations to maximise efficiencies - including to AEM, Creative Cloud, AWS, and Salesforce. Drive WF adoption by working with each area of the business to meet specific needs while maintaining Creative Studio-wide processes and standardisation. Build capability and skillset within the team for using the tech suite. Lead on performance analysis of the new tools and propose actions for the future to continually improve and ensure the team (and wider business) get full value and benefit from the system. Skills/Capabilities Knowledge in using WF and Adobe Creative suite (Illustrator, Photoshop, InDesign, Premiere Pro, etc.). Familiarity with creative workflows, marketing processes, and content production lifecycles. Strong understanding of meta data structures and interdependencies. Strong tools implementation skills with specific focus on collaboration and productivity. Ability to coach, mentor, and train team members in processes, procedures, and methodologies. Strong critical thinking skills with the ability to observe, interpret, analyse, evaluate, and explain complex ideas with clarity - both verbal and written. Effective working in a team-oriented and collaborative environment. Qualification and Experience Must have At least 5 years' experience implementing and administering Adobe tools for multiple uses/needs across teams in a marketing operations environment. Delivered at least one 'start-to-finish' WF implementation. WF expertise, preferably in a system or Group Admin role. Experience of WF integrations with Adobe Assets, Creative Cloud, Outlook, Teams and, Salesforce. Experience of Workfront Fusion - including complex workflow configuration, automation, and implementation. Adobe Certifications: Adobe Workfront administration. Experience in a large, fast growing, and fast paced company. Desirable Experience of WF integrations with AWS and IPV Curator. Experience building instance relevant metric reporting and analytics. Experience in development of employee system training programs. Conducting discovery and requirements phases to determine customer requirements and solution design. Contract Specifics Contract length: 3 months, with potential of rolling extensions beyond that. Pay rate: 360 per day (Inside IR35). Office location: Airline's HQ in West London. Hybrid working flex: Ideally, 2 days per week in the office, but can flex for the right candidate. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 17, 2024
Contractor
Carbon60 are working with a global airline, whose in-house Creative Studio are seeking an Adobe Workfront SME and administrator to oversee the implementation of Workfront within the team. Specifically, from discovery and requirements processes through to solution design and execution to agreed work streams. Job Overview Act as the Adobe Workfront (WF) technical/administration and subject matter expert (SME). Lead all aspects of WF configuration and onboarding. Champion effective workflows and processes to enable the team to improve capability and speed to market during the migration to WF. Oversee all WF integrations to maximise efficiencies - including to AEM, Creative Cloud, AWS, and Salesforce. Drive WF adoption by working with each area of the business to meet specific needs while maintaining Creative Studio-wide processes and standardisation. Build capability and skillset within the team for using the tech suite. Lead on performance analysis of the new tools and propose actions for the future to continually improve and ensure the team (and wider business) get full value and benefit from the system. Skills/Capabilities Knowledge in using WF and Adobe Creative suite (Illustrator, Photoshop, InDesign, Premiere Pro, etc.). Familiarity with creative workflows, marketing processes, and content production lifecycles. Strong understanding of meta data structures and interdependencies. Strong tools implementation skills with specific focus on collaboration and productivity. Ability to coach, mentor, and train team members in processes, procedures, and methodologies. Strong critical thinking skills with the ability to observe, interpret, analyse, evaluate, and explain complex ideas with clarity - both verbal and written. Effective working in a team-oriented and collaborative environment. Qualification and Experience Must have At least 5 years' experience implementing and administering Adobe tools for multiple uses/needs across teams in a marketing operations environment. Delivered at least one 'start-to-finish' WF implementation. WF expertise, preferably in a system or Group Admin role. Experience of WF integrations with Adobe Assets, Creative Cloud, Outlook, Teams and, Salesforce. Experience of Workfront Fusion - including complex workflow configuration, automation, and implementation. Adobe Certifications: Adobe Workfront administration. Experience in a large, fast growing, and fast paced company. Desirable Experience of WF integrations with AWS and IPV Curator. Experience building instance relevant metric reporting and analytics. Experience in development of employee system training programs. Conducting discovery and requirements phases to determine customer requirements and solution design. Contract Specifics Contract length: 3 months, with potential of rolling extensions beyond that. Pay rate: 360 per day (Inside IR35). Office location: Airline's HQ in West London. Hybrid working flex: Ideally, 2 days per week in the office, but can flex for the right candidate. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title: Complaints Manager Location: Reigate Salary: 35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints. The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for. Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already. Duties & Responsibilities To manage a team of 2 Complaints Administrators - their abilities, productivity, and career progression Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients. Managing these from when they come into the business to closure Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement. To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation To keep a log of lessons learnt and follow up actions To address non-compliance issues and working with departments to take remedial actions. To carry out site visits for Operational or Customer Service needs To stay informed of changes in legislation, regulation, and policies All works to be carried out compliant with Data Protection rules and regulations. Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed. Capturing of all information required to compile information spreadsheets and data reports. To complete Projects as set out by the Director(s). This may involve any aspect of the Business. To carry out any duties reasonably expected within your role and skill set. Key Skills for the Role To operate as an effective member of the team and lead from the front. Strong communication skills including in person, on the phone and via email. Experience of Complaints Handing, Customer Service Improvement are a must Experience of FCA regulations To be flexible in your approach to all aspects of work. Strong IT skills with key systems used in the business being; Microsoft Office and Microsoft 365. Experience of managing within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Basic Salary - Pension - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 17, 2024
Full time
Job Title: Complaints Manager Location: Reigate Salary: 35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints. The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for. Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already. Duties & Responsibilities To manage a team of 2 Complaints Administrators - their abilities, productivity, and career progression Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients. Managing these from when they come into the business to closure Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement. To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation To keep a log of lessons learnt and follow up actions To address non-compliance issues and working with departments to take remedial actions. To carry out site visits for Operational or Customer Service needs To stay informed of changes in legislation, regulation, and policies All works to be carried out compliant with Data Protection rules and regulations. Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed. Capturing of all information required to compile information spreadsheets and data reports. To complete Projects as set out by the Director(s). This may involve any aspect of the Business. To carry out any duties reasonably expected within your role and skill set. Key Skills for the Role To operate as an effective member of the team and lead from the front. Strong communication skills including in person, on the phone and via email. Experience of Complaints Handing, Customer Service Improvement are a must Experience of FCA regulations To be flexible in your approach to all aspects of work. Strong IT skills with key systems used in the business being; Microsoft Office and Microsoft 365. Experience of managing within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Basic Salary - Pension - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
ReceptionistLocation: CardiffJob Type: Full-timeWe are seeking a professional and welcoming Receptionist to join a reputable accounting firm based in Cardiff. The ideal candidate will be the first point of contact for our clients, providing administrative support across the organisation and ensuring the smooth running of our front desk operations. Day-to-day of the role: Greet clients and visitors with a positive, helpful attitude. Assist with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Answer, forward, and screen phone calls in a polite and professional manner. Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assist with scheduling appointments and meeting room bookings. Update calendars and schedule meetings. Keep the reception area tidy and presentable, with all necessary stationery and materials. Provide excellent customer service. Receive deliveries; sort and distribute incoming mail. Required Skills & Qualifications: Proven work experience as a Receptionist, Front Office Representative or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational skills. Multitasking and time-management skills, with the ability to prioritise tasks. Customer service attitude. Benefits: Competitive salary. Opportunities for professional development. Supportive team environment. Central location with easy access to public transport. Private healthcare -extended to family members Annual bonus Annual pay reviews Four paid socials a year and team building events Free onsite parking 23 days holiday plus bank holiday If you are interested can you please send your updated cv to Lauren at Reed- Cardiff
May 17, 2024
Full time
ReceptionistLocation: CardiffJob Type: Full-timeWe are seeking a professional and welcoming Receptionist to join a reputable accounting firm based in Cardiff. The ideal candidate will be the first point of contact for our clients, providing administrative support across the organisation and ensuring the smooth running of our front desk operations. Day-to-day of the role: Greet clients and visitors with a positive, helpful attitude. Assist with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Answer, forward, and screen phone calls in a polite and professional manner. Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assist with scheduling appointments and meeting room bookings. Update calendars and schedule meetings. Keep the reception area tidy and presentable, with all necessary stationery and materials. Provide excellent customer service. Receive deliveries; sort and distribute incoming mail. Required Skills & Qualifications: Proven work experience as a Receptionist, Front Office Representative or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational skills. Multitasking and time-management skills, with the ability to prioritise tasks. Customer service attitude. Benefits: Competitive salary. Opportunities for professional development. Supportive team environment. Central location with easy access to public transport. Private healthcare -extended to family members Annual bonus Annual pay reviews Four paid socials a year and team building events Free onsite parking 23 days holiday plus bank holiday If you are interested can you please send your updated cv to Lauren at Reed- Cardiff
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
May 16, 2024
Full time
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
Customer Support Administrator : £23,800 per annum - salary progression upon successful probation. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets; this is the reason we are passionate about providing long-lasting careers. The Customer Support Administrator Role Overview: To facilitate any incoming Bodyworn enquiries from WCCTV s customers via telephone/email, providing them with technical support resolutions in line with company objectives. Ensure accurate logging of all incoming enquiries. Daily checking/assistance of all elements of Bodyworn customer support, (technical support enquiries which have been logged, returns and trials) ensuring SLA s are met and early warnings are created Coordinate and communicate effectively with account managers and customers on updates to orders, deliveries and delays Creation of internal/external troubleshooting guides/tutorial videos in line with WCCTVs quality guidelines To provide remote Bodyworn installations for customers, utilising remote desktop facility to install both standalone and Cloud installations Provide remote training to customers The Benefits: Annual Salary of £23,800 increasing to £25,000 upon successful completion of the probationary period. SIA training and licence provided. Private Equity backed employer, we will provide continuous support and development throughout your career. 23 days annual leave plus bank holidays, entitlement increasing with length of service from year two. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. Your Experience: 1 years experience within a customer service role. Excellent communication and interpersonal skills. Outstanding customer service credentials. Good computer skills. Strong organisational and time management skills. Enjoy working in a fast-paced dynamic environment. Ability to work within a team. This role will require the BS7858 clearance during the probationary period. Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, Ones to Watch list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.
May 16, 2024
Full time
Customer Support Administrator : £23,800 per annum - salary progression upon successful probation. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets; this is the reason we are passionate about providing long-lasting careers. The Customer Support Administrator Role Overview: To facilitate any incoming Bodyworn enquiries from WCCTV s customers via telephone/email, providing them with technical support resolutions in line with company objectives. Ensure accurate logging of all incoming enquiries. Daily checking/assistance of all elements of Bodyworn customer support, (technical support enquiries which have been logged, returns and trials) ensuring SLA s are met and early warnings are created Coordinate and communicate effectively with account managers and customers on updates to orders, deliveries and delays Creation of internal/external troubleshooting guides/tutorial videos in line with WCCTVs quality guidelines To provide remote Bodyworn installations for customers, utilising remote desktop facility to install both standalone and Cloud installations Provide remote training to customers The Benefits: Annual Salary of £23,800 increasing to £25,000 upon successful completion of the probationary period. SIA training and licence provided. Private Equity backed employer, we will provide continuous support and development throughout your career. 23 days annual leave plus bank holidays, entitlement increasing with length of service from year two. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. Your Experience: 1 years experience within a customer service role. Excellent communication and interpersonal skills. Outstanding customer service credentials. Good computer skills. Strong organisational and time management skills. Enjoy working in a fast-paced dynamic environment. Ability to work within a team. This role will require the BS7858 clearance during the probationary period. Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, Ones to Watch list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.
We have an opening for an award winning architecture and design company looking for an experienced Receptionist and Team Assistant who work on amazing projects across the design spectrum. Key duties: Greet visitors and guests, projecting a professional, friendly and welcoming image. Answer telephone, filter calls, take messages, send emails to staff when they have missed a call Manage meeting rooms - processing all requests, administer meeting room diary and organise catering as appropriate Ensure meetings rooms are ready for guests throughout the day, tidying up after meetings as necessary Set up conference calls / requested technology for meetings as required. Ensure Front of House and office are always tidy Distribute all incoming post/parcels and manage all outgoing post/parcels and couriers as necessary Book taxis, transport, accommodation and be involved in all other travel administration (e.g. visas) Assist with obtaining quotes for office contracts e.g. stationery, water, kitchen supplies Manage stationery supplies Manage weekly staff treats, and associated budgets Assist with the organisation of office events Work with the Finance Team and manage Petty Cash process Work closely with the Studio Manager to ensure a smooth-running office for both staff and guests. This is a great role in a vibrant creative environment where no 2 days are the same. It's incredibly varied with lots of scope for the right person. You will need a tenacious 'can do attitude with strong communication and organisational skills with previous experience in a similar role in the creative industries. Think this is the role for you? Send in your CV by clicking on apply now.
May 16, 2024
Full time
We have an opening for an award winning architecture and design company looking for an experienced Receptionist and Team Assistant who work on amazing projects across the design spectrum. Key duties: Greet visitors and guests, projecting a professional, friendly and welcoming image. Answer telephone, filter calls, take messages, send emails to staff when they have missed a call Manage meeting rooms - processing all requests, administer meeting room diary and organise catering as appropriate Ensure meetings rooms are ready for guests throughout the day, tidying up after meetings as necessary Set up conference calls / requested technology for meetings as required. Ensure Front of House and office are always tidy Distribute all incoming post/parcels and manage all outgoing post/parcels and couriers as necessary Book taxis, transport, accommodation and be involved in all other travel administration (e.g. visas) Assist with obtaining quotes for office contracts e.g. stationery, water, kitchen supplies Manage stationery supplies Manage weekly staff treats, and associated budgets Assist with the organisation of office events Work with the Finance Team and manage Petty Cash process Work closely with the Studio Manager to ensure a smooth-running office for both staff and guests. This is a great role in a vibrant creative environment where no 2 days are the same. It's incredibly varied with lots of scope for the right person. You will need a tenacious 'can do attitude with strong communication and organisational skills with previous experience in a similar role in the creative industries. Think this is the role for you? Send in your CV by clicking on apply now.
Are you a customer service expert with a knack for organisation? If so, Banham have the perfect role for you in a market leading, well established company striving for excellence every day. This role is crucial in maintaining our high standards of customer satisfaction while ensuring seamless administrative operations. As a Customer Service Advisor & Administrator, you'll be at the forefront of our customer interactions, providing friendly and efficient support. You'll also play a key role in managing various administrative tasks that keep our business running smoothly. If you thrive in a fast-paced environment and are passionate about helping people, we want to hear from you! Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? Your experience in a similar role will allow you to have the following skillset Customer-Centric Mindset Excellent Communication Skills Strong interpersonal skills to build positive relationships with team members and customers Problem-Solving Abilities Strong ability to manage and prioritize multiple tasks. Comfortable using various software applications and ability to quickly learn new tools and technologies Adaptability and Flexibility What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
May 16, 2024
Full time
Are you a customer service expert with a knack for organisation? If so, Banham have the perfect role for you in a market leading, well established company striving for excellence every day. This role is crucial in maintaining our high standards of customer satisfaction while ensuring seamless administrative operations. As a Customer Service Advisor & Administrator, you'll be at the forefront of our customer interactions, providing friendly and efficient support. You'll also play a key role in managing various administrative tasks that keep our business running smoothly. If you thrive in a fast-paced environment and are passionate about helping people, we want to hear from you! Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? Your experience in a similar role will allow you to have the following skillset Customer-Centric Mindset Excellent Communication Skills Strong interpersonal skills to build positive relationships with team members and customers Problem-Solving Abilities Strong ability to manage and prioritize multiple tasks. Comfortable using various software applications and ability to quickly learn new tools and technologies Adaptability and Flexibility What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Job Title: Receptionist/Administrator Location: Darlington Hours: 10:00AM till 16:00PM Monday to Friday (Flexible working hours available) Salary: £11.44 per hour Type: Permanent Company Overview: Join our dynamic team at Imperial Recruitment Group, a leading recruitment agency dedicated to connecting top talent with outstanding career opportunities. We specialise in matching skilled professionals with companies across diverse industries, facilitating mutually beneficial partnerships that drive success. As an Administrative Receptionist, you'll play a pivotal role in ensuring the smooth operation of our office and providing exceptional support to both our internal team and external clients. Position Overview: We are seeking a detail-oriented and customer-focused Administrative Receptionist to be the welcoming face of our company. In this role, you'll be responsible for managing our front desk operations, handling incoming calls, greeting visitors, and assisting with various administrative tasks to support our recruitment team. Key Responsibilities: Serve as the first point of contact for visitors, clients, and candidates, providing a warm and professional welcome. Answer and direct incoming calls promptly and efficiently, maintaining a high standard of customer service. Manage the reception area, ensuring it remains tidy and presentable at all times. Coordinate meeting room bookings and manage conference room schedules. Assist with administrative tasks such as data entry, filing, and document preparation. Support the recruitment team with scheduling interviews, processing applications, and coordinating candidate assessments. Handle incoming and outgoing mail and deliveries. Maintain office supplies inventory and place orders as needed. Assist with special projects and other duties as assigned. Requirements High school diploma or equivalent; additional education or training in administration is a plus. Proven experience in a similar administrative or receptionist role, preferably in a fast-paced environment. Exceptional communication and interpersonal skills, with a friendly and professional manner. Strong organisational skills and the ability to multitask effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information with discretion. Flexibility and adaptability to handle changing priorities and deadlines. Prior experience in a recruitment or staffing agency is desirable but not required. For more information please contact imperial Recruitment Group.
May 16, 2024
Full time
Job Title: Receptionist/Administrator Location: Darlington Hours: 10:00AM till 16:00PM Monday to Friday (Flexible working hours available) Salary: £11.44 per hour Type: Permanent Company Overview: Join our dynamic team at Imperial Recruitment Group, a leading recruitment agency dedicated to connecting top talent with outstanding career opportunities. We specialise in matching skilled professionals with companies across diverse industries, facilitating mutually beneficial partnerships that drive success. As an Administrative Receptionist, you'll play a pivotal role in ensuring the smooth operation of our office and providing exceptional support to both our internal team and external clients. Position Overview: We are seeking a detail-oriented and customer-focused Administrative Receptionist to be the welcoming face of our company. In this role, you'll be responsible for managing our front desk operations, handling incoming calls, greeting visitors, and assisting with various administrative tasks to support our recruitment team. Key Responsibilities: Serve as the first point of contact for visitors, clients, and candidates, providing a warm and professional welcome. Answer and direct incoming calls promptly and efficiently, maintaining a high standard of customer service. Manage the reception area, ensuring it remains tidy and presentable at all times. Coordinate meeting room bookings and manage conference room schedules. Assist with administrative tasks such as data entry, filing, and document preparation. Support the recruitment team with scheduling interviews, processing applications, and coordinating candidate assessments. Handle incoming and outgoing mail and deliveries. Maintain office supplies inventory and place orders as needed. Assist with special projects and other duties as assigned. Requirements High school diploma or equivalent; additional education or training in administration is a plus. Proven experience in a similar administrative or receptionist role, preferably in a fast-paced environment. Exceptional communication and interpersonal skills, with a friendly and professional manner. Strong organisational skills and the ability to multitask effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information with discretion. Flexibility and adaptability to handle changing priorities and deadlines. Prior experience in a recruitment or staffing agency is desirable but not required. For more information please contact imperial Recruitment Group.
Your new companyA Higher Education Institution in Central Manchester which is at the forefront of innovation. Your new role University Administrator 5 Days a Week. Office Based. Temporary 10 weeks extension possible or possible temporary to permanent. £13.32 per hour plus holiday pay Supporting a busy university administration team, you will be dealing with incoming communications (mail, electronic mail and telephone enquiries) with diplomacy, tact and discretion; drafting responses and taking other appropriate follow-up action as required.You will be an excellent communicator and able to communicate at all levels. This is a diverse and busy role which would suit a candidate who is flexible, able to hit the ground running and equally, someone who will pitch in when required during peak times to support team members.Excellent IT skills are required as you will be providing slick administrative support across the department. What you'll need to succeedYou will need to be an experienced administrator that has previously worked within the HE sector. This is a very varied administrative role. Therefore, you will be required to be both flexible and adaptable.The role is temporary and the working hours are 35 per week. Previous administration experience within the HE sector and experience of working with students and academics is essential, along with a professional manner. Excellent communication skills and a polite and friendly approach are also essential. What you need to do nowIf you're interested in this role, forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 16, 2024
Full time
Your new companyA Higher Education Institution in Central Manchester which is at the forefront of innovation. Your new role University Administrator 5 Days a Week. Office Based. Temporary 10 weeks extension possible or possible temporary to permanent. £13.32 per hour plus holiday pay Supporting a busy university administration team, you will be dealing with incoming communications (mail, electronic mail and telephone enquiries) with diplomacy, tact and discretion; drafting responses and taking other appropriate follow-up action as required.You will be an excellent communicator and able to communicate at all levels. This is a diverse and busy role which would suit a candidate who is flexible, able to hit the ground running and equally, someone who will pitch in when required during peak times to support team members.Excellent IT skills are required as you will be providing slick administrative support across the department. What you'll need to succeedYou will need to be an experienced administrator that has previously worked within the HE sector. This is a very varied administrative role. Therefore, you will be required to be both flexible and adaptable.The role is temporary and the working hours are 35 per week. Previous administration experience within the HE sector and experience of working with students and academics is essential, along with a professional manner. Excellent communication skills and a polite and friendly approach are also essential. What you need to do nowIf you're interested in this role, forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Technical Support Specialist We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco BroadSoft platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006. We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability. Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions. We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India. We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre. Responsibilities Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams. Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress. Contact end-user customers to visualise and understand issues for accurate diagnosis. Desirable Experience working in a Cisco BroadSoft-focused environment, either with a Service Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role. A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features. Required 2 years of proven troubleshooting experience in a technical support role. Experience working with a ticket system and managing multiple priorities with minimum supervision. Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP. Having some familiarity with command line shells like Command Prompt in Windows. Basic knowledge of XML. Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting. Creating and providing instructions for users and administrators on using our software. Keeping an updated and detailed record of all support calls through a ticketing system. The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues. Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates. Ability and enthusiasm to learn quickly on the job. Salary £30,000 - £40,000 including benefits and flexible working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 16, 2024
Full time
Technical Support Specialist We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco BroadSoft platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006. We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability. Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions. We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India. We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre. Responsibilities Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams. Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress. Contact end-user customers to visualise and understand issues for accurate diagnosis. Desirable Experience working in a Cisco BroadSoft-focused environment, either with a Service Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role. A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features. Required 2 years of proven troubleshooting experience in a technical support role. Experience working with a ticket system and managing multiple priorities with minimum supervision. Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP. Having some familiarity with command line shells like Command Prompt in Windows. Basic knowledge of XML. Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting. Creating and providing instructions for users and administrators on using our software. Keeping an updated and detailed record of all support calls through a ticketing system. The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues. Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates. Ability and enthusiasm to learn quickly on the job. Salary £30,000 - £40,000 including benefits and flexible working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Manpower is delighted to be supporting our client in the recruitment of an Estates Administrator to work within a beautiful country house, estate and gardens. This is an excellent opportunity for someone looking for a full time role in a picturesque rural setting. We are looking for a self-motivated individual to fill the role of Estate Administrator near Northampton. The successful candidate will be required to work on their own initiative, to have the proven ability to use all standard Microsoft office packages to a high standard, be highly organised and posses excellent people skills. The Estate Administrator will be part of the small Estate team. Whilst each member of the team has their own responsibilities there is a strong team ethos and everyone is expected to assist each other when needed and be aware of what is going on around the estate. This position focuses on the smooth running of the Estate including the House Opening and Shoot businesses, maintenance of the Estate property providing administrative support to the family who live onsite, and managing the paper and electronic filing systems. The principle duties of the role include the following: Front of house administration dealing with incoming and outgoing calls Liaising with Farm, Estate and Commercial tenants and contractors Organising routine maintenance, repairs and compliance works Assisting with the project management of residential property refurbishments Undertaking annual residential property inspections Maintaining existing Estate property terriers and other property records Maintaining the security register and management records Maintaining spray and livestock records Managing the administration of the vehicle fleet including maintenance of fuel records, arranging MOTs and road fund tax Providing administrative support to the shoot including liaising with shoot clients, organising beaters wages and maintaining shoot records Coding invoices and receipts for the Estate bookkeeper Reviewing supplier statements and obtaining copy invoices as necessary Filing (electronic and paper systems) and archiving The successful candidate will be required to represent the owner and maintain high standards of tidiness and attention to detail at all times. The successful applicant will be the public face of the Estate and discretion is of utmost importance. This is a permanent position with working hours being 9.00am - 5.00pm Monday to Friday (1 hr for lunch). During the opening season (May-Sept) the applicant may be expected to work from 10am - 6pm on the days the Hall and/or Gardens are open to the public which may include weekends and bank holidays, therefore flexibility is required. This opportunity would suit a candidate who has worked in a similar role or within Property lettings. Driving licence is required due to the location. Please send your CV in the first instance.
May 16, 2024
Full time
Manpower is delighted to be supporting our client in the recruitment of an Estates Administrator to work within a beautiful country house, estate and gardens. This is an excellent opportunity for someone looking for a full time role in a picturesque rural setting. We are looking for a self-motivated individual to fill the role of Estate Administrator near Northampton. The successful candidate will be required to work on their own initiative, to have the proven ability to use all standard Microsoft office packages to a high standard, be highly organised and posses excellent people skills. The Estate Administrator will be part of the small Estate team. Whilst each member of the team has their own responsibilities there is a strong team ethos and everyone is expected to assist each other when needed and be aware of what is going on around the estate. This position focuses on the smooth running of the Estate including the House Opening and Shoot businesses, maintenance of the Estate property providing administrative support to the family who live onsite, and managing the paper and electronic filing systems. The principle duties of the role include the following: Front of house administration dealing with incoming and outgoing calls Liaising with Farm, Estate and Commercial tenants and contractors Organising routine maintenance, repairs and compliance works Assisting with the project management of residential property refurbishments Undertaking annual residential property inspections Maintaining existing Estate property terriers and other property records Maintaining the security register and management records Maintaining spray and livestock records Managing the administration of the vehicle fleet including maintenance of fuel records, arranging MOTs and road fund tax Providing administrative support to the shoot including liaising with shoot clients, organising beaters wages and maintaining shoot records Coding invoices and receipts for the Estate bookkeeper Reviewing supplier statements and obtaining copy invoices as necessary Filing (electronic and paper systems) and archiving The successful candidate will be required to represent the owner and maintain high standards of tidiness and attention to detail at all times. The successful applicant will be the public face of the Estate and discretion is of utmost importance. This is a permanent position with working hours being 9.00am - 5.00pm Monday to Friday (1 hr for lunch). During the opening season (May-Sept) the applicant may be expected to work from 10am - 6pm on the days the Hall and/or Gardens are open to the public which may include weekends and bank holidays, therefore flexibility is required. This opportunity would suit a candidate who has worked in a similar role or within Property lettings. Driving licence is required due to the location. Please send your CV in the first instance.
£20,000 - £25,000 Receptionist and Administrator Permanent, Full Time Based in Wolverhampton We are recruiting on behalf of our prestigious client for a Receptionist and Administrator. Your main role will be to support the smooth running of the office, completeling administration tasks and supporting the accounts department. You will also be front of house, welcoming visitors and answering phones. Key responsibilities: Answering phone calls and greeting visitors Opening post and distribute to the team Identify callers needs and direct them to the right team Inputting enquiries, contact details onto the CRM database Support the team with producing letters, reports Respond to website enquiries Diary management - arranging meetings Knowledge/Skills required: Familiar with Microsoft Office and confident typist Previous Reception/Administration experience Experience with Microsoft Publisher (desirable) Confident and organised This is a great role for candidates with previous office experience, ideally supporting leadership teams, if this sounds like your ideal next step then please apply now and we will be in touch. At Oak Recruitment, we act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are committed to helping job seekers find their perfect role, and our team of recruitment specialists is here to support you every step of the way, from the application process through to interview preparation and beyond. In addition to this role, we have a range of other opportunities available for candidates with different levels of experience and qualifications. If you are looking for a challenging new opportunity and want to take the next step in your career, then we would love to hear from you.
May 16, 2024
Full time
£20,000 - £25,000 Receptionist and Administrator Permanent, Full Time Based in Wolverhampton We are recruiting on behalf of our prestigious client for a Receptionist and Administrator. Your main role will be to support the smooth running of the office, completeling administration tasks and supporting the accounts department. You will also be front of house, welcoming visitors and answering phones. Key responsibilities: Answering phone calls and greeting visitors Opening post and distribute to the team Identify callers needs and direct them to the right team Inputting enquiries, contact details onto the CRM database Support the team with producing letters, reports Respond to website enquiries Diary management - arranging meetings Knowledge/Skills required: Familiar with Microsoft Office and confident typist Previous Reception/Administration experience Experience with Microsoft Publisher (desirable) Confident and organised This is a great role for candidates with previous office experience, ideally supporting leadership teams, if this sounds like your ideal next step then please apply now and we will be in touch. At Oak Recruitment, we act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are committed to helping job seekers find their perfect role, and our team of recruitment specialists is here to support you every step of the way, from the application process through to interview preparation and beyond. In addition to this role, we have a range of other opportunities available for candidates with different levels of experience and qualifications. If you are looking for a challenging new opportunity and want to take the next step in your career, then we would love to hear from you.
Are you eager to work for a people-first organisation who is committed to delivering a first-class service and work life for their employees? Our client, a committed and expanding business, is on the lookout for a talented HR Systems Administrator to join their dynamic and growing team. Reporting directly to the Head of People, you will be instrumental in ensuring a seamless and positive experience for the company's dedicated and valued employees. If you thrive in a fast-paced, collaborative environment, this role is your gateway to career success. This will be a 3 - 6 month FTC and has the opportunity for hybrid working at their Brighton office. If you are excited by this excellent opportunity, we would love to receive your application, or contact our office for more details. Responsibilities as a HR Systems Administrator HRIS administration: Oversee the day-to-day operation of our HRIS (BambooHR), including system configuration, data management, and user support System enhancements and optimisation: Collaborate with stakeholders to identify opportunities for system improvements and efficiencies. Implement enhancements and integrations as needed. Plan, conduct and risk mitigate BAU processes: pro-actively schedule, organise and set up our systems & guidance to ensure we hit our business as usual people activities (such as performance management, engagement survey etc) in a timely, concise and risk mitigating manner Data management and reporting: Ensure data accuracy and integrity within the HRIS (BambooHR). Generate regular and ad-hoc reports to support HR analytics and decision-making. Compliance and security: Ensure compliance with data privacy laws and internal security protocols. Implement and monitor access controls and data protection measures. Vendor management: Liaise with HRIS vendors (BambooHR, CultureAmp etc) and external partners to understand product updates, staying at the forefront of innovation, support with managing contracts Process documentation: Document HRIS processes, procedures, and system configurations. Maintain up-to-date knowledge base and user guides. Integration and automation: Collaborate with IT and other departments to integrate HR systems with other business applications. Identify opportunities for process automation. Experience / Skills Strong technical skills with proficiency in HRIS platforms (e.g., Workday, ADP, BambooHR, etc.) and proficiency with suites such as Google, Slack, or Microsoft. Knowledge of HR processes and data management best practices. Experience in data analysis, reporting, and system troubleshooting. Excellent problem-solving and organisational skills. Ability to work independently and collaborate effectively with cross-functional teams. Job Title: HR Systems Administrator Location: Brighton (Hybrid) Salary: £35,000 - £40,000 per annum (pro rata) Full time Fixed Term Contract: 3 - 6 months For more information about this HR Systems Administrator role, please contact Jamie Watson at Clearline Recruitment.
May 16, 2024
Full time
Are you eager to work for a people-first organisation who is committed to delivering a first-class service and work life for their employees? Our client, a committed and expanding business, is on the lookout for a talented HR Systems Administrator to join their dynamic and growing team. Reporting directly to the Head of People, you will be instrumental in ensuring a seamless and positive experience for the company's dedicated and valued employees. If you thrive in a fast-paced, collaborative environment, this role is your gateway to career success. This will be a 3 - 6 month FTC and has the opportunity for hybrid working at their Brighton office. If you are excited by this excellent opportunity, we would love to receive your application, or contact our office for more details. Responsibilities as a HR Systems Administrator HRIS administration: Oversee the day-to-day operation of our HRIS (BambooHR), including system configuration, data management, and user support System enhancements and optimisation: Collaborate with stakeholders to identify opportunities for system improvements and efficiencies. Implement enhancements and integrations as needed. Plan, conduct and risk mitigate BAU processes: pro-actively schedule, organise and set up our systems & guidance to ensure we hit our business as usual people activities (such as performance management, engagement survey etc) in a timely, concise and risk mitigating manner Data management and reporting: Ensure data accuracy and integrity within the HRIS (BambooHR). Generate regular and ad-hoc reports to support HR analytics and decision-making. Compliance and security: Ensure compliance with data privacy laws and internal security protocols. Implement and monitor access controls and data protection measures. Vendor management: Liaise with HRIS vendors (BambooHR, CultureAmp etc) and external partners to understand product updates, staying at the forefront of innovation, support with managing contracts Process documentation: Document HRIS processes, procedures, and system configurations. Maintain up-to-date knowledge base and user guides. Integration and automation: Collaborate with IT and other departments to integrate HR systems with other business applications. Identify opportunities for process automation. Experience / Skills Strong technical skills with proficiency in HRIS platforms (e.g., Workday, ADP, BambooHR, etc.) and proficiency with suites such as Google, Slack, or Microsoft. Knowledge of HR processes and data management best practices. Experience in data analysis, reporting, and system troubleshooting. Excellent problem-solving and organisational skills. Ability to work independently and collaborate effectively with cross-functional teams. Job Title: HR Systems Administrator Location: Brighton (Hybrid) Salary: £35,000 - £40,000 per annum (pro rata) Full time Fixed Term Contract: 3 - 6 months For more information about this HR Systems Administrator role, please contact Jamie Watson at Clearline Recruitment.
Corporate Receptionist - Front of House Administrator - Financial Services My financial services client requires a Front of House Administrator to join them on a permanent basis, in their brand news offices in Mayfair. The ideal person will join a highly energetic team and be responsible for maintaining global operational standards with a professional demeanor. In addition to excellent communication skills, the ideal candidate will demonstrate an ability to roll up their sleeves and perform any and all responsibilities needed to ensure success. The successful candidate will be comfortable interacting with all levels of employees throughout the organization in a fast-paced environment. Essential Job Functions Manage conference room calendars and guest space assignments via internal scheduling system and register guests with building reception. Hospitably greet guests by offering refreshments, hanging up jackets or storing items and escorting them to their assigned meeting locations. Maintain the appearance of common areas such as reception, conference rooms, tea points and copy rooms. Order, prepare, and clean up beverage set ups and catering for client and weekly staff meetings. Order and stock multiple tea-points and copy rooms with food, beverage, and supplies respectively. Work in coordination with U.S based Office Services team to maintain corporate standards for ordering catering, food, beverage, and supplies. Inspect & verify appliances, furniture, lighting etc. weekly and coordinate with U.S based Premises team to schedule and perform necessary troubleshooting or repairs. Act as local point of contact in coordination with the U.S. Premises team for technicians as dispatched for all repairs- specifically HVAC controls, Life Safety and Emergency repairs Verify monthly seating plans with U.S. Premises to confirm validity. Undergo annual ERT training via U.S Premises and maintain evacuation procedures for London office. Monitor and record vendor visits, specifically cleaning and confirming applicable services are being performed. Strong customer service skills a must Strong knowledge of MS Office, including Outlook, Word, Excel, and Power Point. Ability to effectively communicate and collaborate with diverse personalities in all levels of management, as well as outside vendors and clients. Good interpersonal, organizational, communication and problem-solving skills are required Must be hands-on and be willing to roll up their sleeves to perform any and all responsibilities needed to ensure success Preferred Qualifications Strong customer service skills a must Strong knowledge of MS Office, including Outlook, Word, Excel, and Power Point. Ability to effectively communicate and collaborate with diverse personalities in all levels of management, as well as outside vendors and clients. Good interpersonal, organizational, communication and problem-solving skills are required Must be hands-on and be willing to roll up their sleeves to perform any and all responsibilities needed to ensure success
May 15, 2024
Full time
Corporate Receptionist - Front of House Administrator - Financial Services My financial services client requires a Front of House Administrator to join them on a permanent basis, in their brand news offices in Mayfair. The ideal person will join a highly energetic team and be responsible for maintaining global operational standards with a professional demeanor. In addition to excellent communication skills, the ideal candidate will demonstrate an ability to roll up their sleeves and perform any and all responsibilities needed to ensure success. The successful candidate will be comfortable interacting with all levels of employees throughout the organization in a fast-paced environment. Essential Job Functions Manage conference room calendars and guest space assignments via internal scheduling system and register guests with building reception. Hospitably greet guests by offering refreshments, hanging up jackets or storing items and escorting them to their assigned meeting locations. Maintain the appearance of common areas such as reception, conference rooms, tea points and copy rooms. Order, prepare, and clean up beverage set ups and catering for client and weekly staff meetings. Order and stock multiple tea-points and copy rooms with food, beverage, and supplies respectively. Work in coordination with U.S based Office Services team to maintain corporate standards for ordering catering, food, beverage, and supplies. Inspect & verify appliances, furniture, lighting etc. weekly and coordinate with U.S based Premises team to schedule and perform necessary troubleshooting or repairs. Act as local point of contact in coordination with the U.S. Premises team for technicians as dispatched for all repairs- specifically HVAC controls, Life Safety and Emergency repairs Verify monthly seating plans with U.S. Premises to confirm validity. Undergo annual ERT training via U.S Premises and maintain evacuation procedures for London office. Monitor and record vendor visits, specifically cleaning and confirming applicable services are being performed. Strong customer service skills a must Strong knowledge of MS Office, including Outlook, Word, Excel, and Power Point. Ability to effectively communicate and collaborate with diverse personalities in all levels of management, as well as outside vendors and clients. Good interpersonal, organizational, communication and problem-solving skills are required Must be hands-on and be willing to roll up their sleeves to perform any and all responsibilities needed to ensure success Preferred Qualifications Strong customer service skills a must Strong knowledge of MS Office, including Outlook, Word, Excel, and Power Point. Ability to effectively communicate and collaborate with diverse personalities in all levels of management, as well as outside vendors and clients. Good interpersonal, organizational, communication and problem-solving skills are required Must be hands-on and be willing to roll up their sleeves to perform any and all responsibilities needed to ensure success
APC/Chartered Building Surveyor (MRICS). Sussex. Hybrid. We are seeking an experienced Graduate Building Surveyor or Chartered Building Surveyor (Newly Qualified to Senior level) for our prestigious client, an independent Building and Project Consultancy providing expert, technical advice at all stages of the commercial property lifecycle. You will have the support and resources an independent firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. Are you client facing and looking for a culture where you want to develop and challenge yourself in a supportive and team driven environment without restraints with career progression at the forefront? Location: Crawley or London. Key Focus: Based in the Crawley office with the option to work out of London, the role is for an APC/MRICS Qualified Building Surveying position to join the Building Surveying team, undertaking professional and project work for a combination of private investment companies, institutions and corporate clients. Practice areas that are expected of the candidate include building surveys for investment and occupation purposes, dilapidations for landlords and tenants, Lead Consultancy & Contract Administration, refurbishment works, maintenance advice (PPM) and licenses to alter. Key Responsibilities: To assist and take the lead role in the successful implementation and delivery of professional building consultancy advice to a range of clients in relation to contract administration and dilapidations instructions as well as other general building surveying advice. Projects to include but not restricted to: Lead Consultancy and Contract Administration role(s). Preparation of Schedules of Dilapidations and negotiating claims on behalf of either landlord or tenant; Preparation of Planned Preventative Maintenance (PPM) schedules; Building surveys for investment of occupational purposes. Defect analysis and providing commercial advice to clients. Looks for opportunities to bring and build value, delivering client solutions which exceed expectations. To positively contribute to the team and department business plan and to assist in achieving its objectives. Ability to build teams appropriate to the delivery of client advice, with the correct mix of experience, skills and commerciality. Skills & Characteristics: Advanced APC or MRICS qualified with relevant post qualification experience appropriate to the role. Able to effectively and autonomously deliver projects in the lead consultant, contract administrator and employer's agent capacity. Good communication and interpersonal skills. Able to work as part of a team, supporting others.? Able to work as part of a multi-disciplinary team to deliver a project. Present a professional knowledgeable persona and possess business acumen. Build, develop and maintain existing business and client relationships. Organise and prioritise tasks so that they are completed within an agreed time frame. Provide concise and clear written communication. Good appreciation of professional and project building surveying matters. Understand the basics of the local and wider property market and services. Able to contribute to business development activities. Able to plan and manage own workload. Able to delegate whilst maintaining accountability and ensuring delivery. Articulate and excellent attention to detail. Confident and assertive where required. Flexible approach to work. Driving license On offer is a competitive package, CPD and the opportunity to progress rapidly. For a confidential discussion please contact Danny Ewart at Build Recruitment / (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 15, 2024
Full time
APC/Chartered Building Surveyor (MRICS). Sussex. Hybrid. We are seeking an experienced Graduate Building Surveyor or Chartered Building Surveyor (Newly Qualified to Senior level) for our prestigious client, an independent Building and Project Consultancy providing expert, technical advice at all stages of the commercial property lifecycle. You will have the support and resources an independent firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. Are you client facing and looking for a culture where you want to develop and challenge yourself in a supportive and team driven environment without restraints with career progression at the forefront? Location: Crawley or London. Key Focus: Based in the Crawley office with the option to work out of London, the role is for an APC/MRICS Qualified Building Surveying position to join the Building Surveying team, undertaking professional and project work for a combination of private investment companies, institutions and corporate clients. Practice areas that are expected of the candidate include building surveys for investment and occupation purposes, dilapidations for landlords and tenants, Lead Consultancy & Contract Administration, refurbishment works, maintenance advice (PPM) and licenses to alter. Key Responsibilities: To assist and take the lead role in the successful implementation and delivery of professional building consultancy advice to a range of clients in relation to contract administration and dilapidations instructions as well as other general building surveying advice. Projects to include but not restricted to: Lead Consultancy and Contract Administration role(s). Preparation of Schedules of Dilapidations and negotiating claims on behalf of either landlord or tenant; Preparation of Planned Preventative Maintenance (PPM) schedules; Building surveys for investment of occupational purposes. Defect analysis and providing commercial advice to clients. Looks for opportunities to bring and build value, delivering client solutions which exceed expectations. To positively contribute to the team and department business plan and to assist in achieving its objectives. Ability to build teams appropriate to the delivery of client advice, with the correct mix of experience, skills and commerciality. Skills & Characteristics: Advanced APC or MRICS qualified with relevant post qualification experience appropriate to the role. Able to effectively and autonomously deliver projects in the lead consultant, contract administrator and employer's agent capacity. Good communication and interpersonal skills. Able to work as part of a team, supporting others.? Able to work as part of a multi-disciplinary team to deliver a project. Present a professional knowledgeable persona and possess business acumen. Build, develop and maintain existing business and client relationships. Organise and prioritise tasks so that they are completed within an agreed time frame. Provide concise and clear written communication. Good appreciation of professional and project building surveying matters. Understand the basics of the local and wider property market and services. Able to contribute to business development activities. Able to plan and manage own workload. Able to delegate whilst maintaining accountability and ensuring delivery. Articulate and excellent attention to detail. Confident and assertive where required. Flexible approach to work. Driving license On offer is a competitive package, CPD and the opportunity to progress rapidly. For a confidential discussion please contact Danny Ewart at Build Recruitment / (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Repairs and Housing Compliance Officer An exciting opportunity to join Certitude as a Repairs & Housing Compliance Officer as we continue to grow as London's leading adult social care provider.Salary: up to £36,000 per annumHours: 37.5 hoursJob Type: PermanentDepartment: HousingLocation: Balham Benefits - A stimulating work environment full of opportunities to learn and develop- 25 days' annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care vouchers & Perkbox (employee benefits platform - for wellbeing and discounts)- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The Housing Team's aim is to deliver a high-quality housing management service/support across Certitude, which includes over 160 locations in multiple boroughs, and to ensure that a high-quality property and tenancy management service is delivered across all locations. Our responsibility is to ensure the best outcomes for both the organisation and the people we support by ensuring that we provide appropriate support to ensure the people we support live in well maintained and good quality homes. We work closely with landlords (Registered Providers) in developing and implementing new contracted housing management services, and this important role will ensure our systems, contractors and processes are all working well to deliver the best quality services to the people we support, our colleagues and our partners. Role Purpose The role of a Repairs & Housing Compliance Officer is to liaise with colleagues, managers, families, external contractors and suppliers to ensure the delivery of repairs is effectively delivered to the required targets for all properties managed or owned by Certitude, and to support the team in ensuring all processes and housing systems within the housing department run efficiently and are compliant.Duties will include:- Support and lead on the activities required as set out in the Building Compliance Framework for the properties Certitude owns or leases.- Support the Housing Team and operational managers in overseeing the repair performance of Certitude partner landlord's maintenance contractors, ensuring that non-performance issues are escalated to senior housing managers where appropriate.- Attend ad hoc building inspections when required and ensure that repair audit findings are resolved in a timely manner for the properties owned by Certitude and those where Certitude do not provide tenancy management.- Manage the housing database, management systems and act as Administrator for the housing systems, equipment and the Housing section of the intranet.- Oversee contractor performance and contractor management.- Assist with the setting up of properties and residents on the housing database. About you To be a Repairs & Housing Compliance Officer at Certitude, the following are essential: - Good all-round experience in working within repairs and maintenance. - Experience of carrying out property inspections and identifying repairs. - Experience of working in partnership with contractors, suppliers and frontline services. - Good knowledge and experience of using Excel and producing reports. - Ability to collect, record, maintain and report data intelligently using appropriate systems/methods in accordance with GDPR regulations. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.Do you want to be a Repairs & Housing Compliance Officer at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please email us.All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Housing, Maintenance, Repairs, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFPThis vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 14, 2024
Full time
Repairs and Housing Compliance Officer An exciting opportunity to join Certitude as a Repairs & Housing Compliance Officer as we continue to grow as London's leading adult social care provider.Salary: up to £36,000 per annumHours: 37.5 hoursJob Type: PermanentDepartment: HousingLocation: Balham Benefits - A stimulating work environment full of opportunities to learn and develop- 25 days' annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care vouchers & Perkbox (employee benefits platform - for wellbeing and discounts)- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The Housing Team's aim is to deliver a high-quality housing management service/support across Certitude, which includes over 160 locations in multiple boroughs, and to ensure that a high-quality property and tenancy management service is delivered across all locations. Our responsibility is to ensure the best outcomes for both the organisation and the people we support by ensuring that we provide appropriate support to ensure the people we support live in well maintained and good quality homes. We work closely with landlords (Registered Providers) in developing and implementing new contracted housing management services, and this important role will ensure our systems, contractors and processes are all working well to deliver the best quality services to the people we support, our colleagues and our partners. Role Purpose The role of a Repairs & Housing Compliance Officer is to liaise with colleagues, managers, families, external contractors and suppliers to ensure the delivery of repairs is effectively delivered to the required targets for all properties managed or owned by Certitude, and to support the team in ensuring all processes and housing systems within the housing department run efficiently and are compliant.Duties will include:- Support and lead on the activities required as set out in the Building Compliance Framework for the properties Certitude owns or leases.- Support the Housing Team and operational managers in overseeing the repair performance of Certitude partner landlord's maintenance contractors, ensuring that non-performance issues are escalated to senior housing managers where appropriate.- Attend ad hoc building inspections when required and ensure that repair audit findings are resolved in a timely manner for the properties owned by Certitude and those where Certitude do not provide tenancy management.- Manage the housing database, management systems and act as Administrator for the housing systems, equipment and the Housing section of the intranet.- Oversee contractor performance and contractor management.- Assist with the setting up of properties and residents on the housing database. About you To be a Repairs & Housing Compliance Officer at Certitude, the following are essential: - Good all-round experience in working within repairs and maintenance. - Experience of carrying out property inspections and identifying repairs. - Experience of working in partnership with contractors, suppliers and frontline services. - Good knowledge and experience of using Excel and producing reports. - Ability to collect, record, maintain and report data intelligently using appropriate systems/methods in accordance with GDPR regulations. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.Do you want to be a Repairs & Housing Compliance Officer at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please email us.All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Housing, Maintenance, Repairs, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFPThis vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 14, 2024
Full time
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Are you eager to work for a people-first organisation who is committed to delivering a first-class service and work life for their employees? Our client, a committed and expanding business, is on the lookout for a talented Senior People Operations Administrator to join their dynamic and growing team. Reporting directly to the Head of People, you will be instrumental in ensuring a seamless and positive experience for the company's dedicated and valued employees. If you thrive in a fast-paced, collaborative environment, this role is your gateway to career success. This will be a 3 - 6 month FTC and has the opportunity for hybrid working at their Brighton office. If you are excited by this excellent opportunity, we would love to receive your application, or contact our office for more details. Responsibilities as a Senior People Operations Administrator HRIS administration: Oversee the day-to-day operation of our HRIS (BambooHR), including system configuration, data management, and user support System enhancements and optimisation: Collaborate with stakeholders to identify opportunities for system improvements and efficiencies. Implement enhancements and integrations as needed. Plan, conduct and risk mitigate BAU processes: pro-actively schedule, organise and set up our systems & guidance to ensure we hit our business as usual people activities (such as performance management, engagement survey etc) in a timely, concise and risk mitigating manner Data management and reporting: Ensure data accuracy and integrity within the HRIS (BambooHR). Generate regular and ad-hoc reports to support HR analytics and decision-making. Compliance and security: Ensure compliance with data privacy laws and internal security protocols. Implement and monitor access controls and data protection measures. Vendor management: Liaise with HRIS vendors (BambooHR, CultureAmp etc) and external partners to understand product updates, staying at the forefront of innovation, support with managing contracts Process documentation: Document HRIS processes, procedures, and system configurations. Maintain up-to-date knowledge base and user guides. Integration and automation: Collaborate with IT and other departments to integrate HR systems with other business applications. Identify opportunities for process automation. Experience / Skills Strong technical skills with proficiency in HRIS platforms (e.g., Workday, ADP, BambooHR, etc.) and proficiency with suites such as Google, Slack, or Microsoft. Knowledge of HR processes and data management best practices. Experience in data analysis, reporting, and system troubleshooting. Excellent problem-solving and organisational skills. Ability to work independently and collaborate effectively with cross-functional teams. Job Title: Senior People Operations Administrator Location: Brighton (Hybrid) Salary: 35,000 - 40,000 per annum (pro rata) Full time Fixed Term Contract: 3 - 6 months For more information about this Senior People Operations Administrator role, please contact Jamie Watson at Clearline Recruitment.
May 14, 2024
Contractor
Are you eager to work for a people-first organisation who is committed to delivering a first-class service and work life for their employees? Our client, a committed and expanding business, is on the lookout for a talented Senior People Operations Administrator to join their dynamic and growing team. Reporting directly to the Head of People, you will be instrumental in ensuring a seamless and positive experience for the company's dedicated and valued employees. If you thrive in a fast-paced, collaborative environment, this role is your gateway to career success. This will be a 3 - 6 month FTC and has the opportunity for hybrid working at their Brighton office. If you are excited by this excellent opportunity, we would love to receive your application, or contact our office for more details. Responsibilities as a Senior People Operations Administrator HRIS administration: Oversee the day-to-day operation of our HRIS (BambooHR), including system configuration, data management, and user support System enhancements and optimisation: Collaborate with stakeholders to identify opportunities for system improvements and efficiencies. Implement enhancements and integrations as needed. Plan, conduct and risk mitigate BAU processes: pro-actively schedule, organise and set up our systems & guidance to ensure we hit our business as usual people activities (such as performance management, engagement survey etc) in a timely, concise and risk mitigating manner Data management and reporting: Ensure data accuracy and integrity within the HRIS (BambooHR). Generate regular and ad-hoc reports to support HR analytics and decision-making. Compliance and security: Ensure compliance with data privacy laws and internal security protocols. Implement and monitor access controls and data protection measures. Vendor management: Liaise with HRIS vendors (BambooHR, CultureAmp etc) and external partners to understand product updates, staying at the forefront of innovation, support with managing contracts Process documentation: Document HRIS processes, procedures, and system configurations. Maintain up-to-date knowledge base and user guides. Integration and automation: Collaborate with IT and other departments to integrate HR systems with other business applications. Identify opportunities for process automation. Experience / Skills Strong technical skills with proficiency in HRIS platforms (e.g., Workday, ADP, BambooHR, etc.) and proficiency with suites such as Google, Slack, or Microsoft. Knowledge of HR processes and data management best practices. Experience in data analysis, reporting, and system troubleshooting. Excellent problem-solving and organisational skills. Ability to work independently and collaborate effectively with cross-functional teams. Job Title: Senior People Operations Administrator Location: Brighton (Hybrid) Salary: 35,000 - 40,000 per annum (pro rata) Full time Fixed Term Contract: 3 - 6 months For more information about this Senior People Operations Administrator role, please contact Jamie Watson at Clearline Recruitment.