PART TIME ADMINISTRATOR WORCESTER/HYBRID £23,000 PRO RATA / £12.79 PER HOUR Our client, a not-for-profit organisation are looking for an Administrator to join their fast-paced and rapidly growing team. In this newly created role as an Administrator you will be responsible for providing an effective administration service to support the efficient running of department and delivery of customer first services. This is a part time role, working across 5 days, Monday to Friday i.e. 9.30-2.30 for example, working from Worcester three days a week, with an option two days of home working. BENEFITS Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As an Administrator, you will be: Coordinating, reporting, maintaining and monitoring effective and efficient administrative systems to support the high quality and consistent complaints resolution, enquiry and customer feedback services Providing general administrative support, record keeping and information preparation Communicating effectively and professionally at all times, maintaining team mailboxes in line with policy and procedure Supporting the senior management team by ensuring accurate and timely information is collected and collated, analysed and interpreted to ensure regulatory and other standards are continuously met or exceeded. Preparing and presenting information clearly and concisely providing responses to complex enquiries, including the handling of sensitive information Coordinating and tracking escalated contact from customers of external stakeholders to ensure timely updates and resolution of the issue whilst ensuring customers and stakeholders are kept informed. Contributing, as appropriate, to special programmes and projects WHAT YOU NEED To be considered for the role of Administrator , you will need: Recent experience of undertaking a similar role including delivering high quality customer services Proven experience in managing administration processes relating to customer complaints and compensation Working knowledge of effective communication at all levels Experience of mailbox/query management and dealing with escalated queries Working knowledge of dealing with commercially sensitive and confidential data Excellent communication and presentation skills Microsoft Office skills NEXT STEPS If you are you an enthusiastic and hardworking individual, and are interested in becoming an Administrator , then apply with you CV today! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don't miss out. Apply today!
May 18, 2024
Full time
PART TIME ADMINISTRATOR WORCESTER/HYBRID £23,000 PRO RATA / £12.79 PER HOUR Our client, a not-for-profit organisation are looking for an Administrator to join their fast-paced and rapidly growing team. In this newly created role as an Administrator you will be responsible for providing an effective administration service to support the efficient running of department and delivery of customer first services. This is a part time role, working across 5 days, Monday to Friday i.e. 9.30-2.30 for example, working from Worcester three days a week, with an option two days of home working. BENEFITS Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As an Administrator, you will be: Coordinating, reporting, maintaining and monitoring effective and efficient administrative systems to support the high quality and consistent complaints resolution, enquiry and customer feedback services Providing general administrative support, record keeping and information preparation Communicating effectively and professionally at all times, maintaining team mailboxes in line with policy and procedure Supporting the senior management team by ensuring accurate and timely information is collected and collated, analysed and interpreted to ensure regulatory and other standards are continuously met or exceeded. Preparing and presenting information clearly and concisely providing responses to complex enquiries, including the handling of sensitive information Coordinating and tracking escalated contact from customers of external stakeholders to ensure timely updates and resolution of the issue whilst ensuring customers and stakeholders are kept informed. Contributing, as appropriate, to special programmes and projects WHAT YOU NEED To be considered for the role of Administrator , you will need: Recent experience of undertaking a similar role including delivering high quality customer services Proven experience in managing administration processes relating to customer complaints and compensation Working knowledge of effective communication at all levels Experience of mailbox/query management and dealing with escalated queries Working knowledge of dealing with commercially sensitive and confidential data Excellent communication and presentation skills Microsoft Office skills NEXT STEPS If you are you an enthusiastic and hardworking individual, and are interested in becoming an Administrator , then apply with you CV today! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don't miss out. Apply today!
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 18, 2024
Full time
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Who We Are IQE is the leading supplier of compound semiconductor wafer products and advanced material solutions to the global semiconductor industry. IQE is essential to technology growth markets, as the only compound semiconductor epitaxy foundry with a global footprint and proven ability to manufacture at scale. About the role The HR Administrator will work operationally across all HR functions, working closely with key stakeholders. You will have exposure to all generalist areas including: Talent Acquisition, Organisation Development, Resourcing, Succession/Talent Planning, Learning & Development, Operational HR, Performance Management, Employee Engagement, Employee Relations and Employment Law. HR Responsibilities Provide timely general administrative support for all activities associated with the employee HR life cycle Liaise with training providers and internal IQE customers to co-ordinate training events, confirming timetables and arrangements. Ensure all HR systems are up to date and compliant with GDPR. Perform the range of duties associated with the ordering process for goods and services, including setting up new suppliers, raising POs and processing invoices. Providing a high-quality service to internal IQE customers by telephone, in writing, by email and in person. Talent Acquisition responsibilities: General recruitment/HR support and administration Ensuring our online recruitment system is kept up to date and correct Responsible for assisting in advertising and attracting new candidates Support the best practice within established processes of recruitment and finding candidates Coordinate job offers, setting up interviews, providing feedback etc About you Essential Microsoft Office (Excel, Word, Outlook) Good attention to detail and accuracy Previous experience dealing with customers via email and telephone Administration experience Accurate and timely delivery of tasks coupled with excellent organisational The ability to work in a fast-paced environment Desirable At least 12 months recruitment and or HR experience Why should you join us? We have been awarded 'Ones to Watch' by Best Companies defined as 'good levels of workplace engagement and showing promising signs for the future'. We have established an Environmental, Social and Governance ("ESG") Board Committee, that will oversee the execution of our ESG strategy. We give back and have multiple initiatives underway supporting local and communities and global charities. All our employees benefit from: Long Term Incentive Plans (LTIPs) Professional Development and career pathways Bonus plans Attractive pension plans Income protection - Permanent Health Insurance (PHI) Values-based recognition awards Health Cash Plan includes discounts with high street brands Cycle to work plan (includes E-bikes) Electric Car Scheme (salary dependent) Employee Assistance Programme (Free family, legal, financial and counselling support 24/7 Access to second medical opinion and unlimited access to a remote GP) Life assurance 4x salary Access to workplace Mental Health First Aiders/wellbeing rooms IQE is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin. Want to learn more? Contact our in-house or visit our website Current Vacancies IQE Corporate (iqep)
May 18, 2024
Full time
Who We Are IQE is the leading supplier of compound semiconductor wafer products and advanced material solutions to the global semiconductor industry. IQE is essential to technology growth markets, as the only compound semiconductor epitaxy foundry with a global footprint and proven ability to manufacture at scale. About the role The HR Administrator will work operationally across all HR functions, working closely with key stakeholders. You will have exposure to all generalist areas including: Talent Acquisition, Organisation Development, Resourcing, Succession/Talent Planning, Learning & Development, Operational HR, Performance Management, Employee Engagement, Employee Relations and Employment Law. HR Responsibilities Provide timely general administrative support for all activities associated with the employee HR life cycle Liaise with training providers and internal IQE customers to co-ordinate training events, confirming timetables and arrangements. Ensure all HR systems are up to date and compliant with GDPR. Perform the range of duties associated with the ordering process for goods and services, including setting up new suppliers, raising POs and processing invoices. Providing a high-quality service to internal IQE customers by telephone, in writing, by email and in person. Talent Acquisition responsibilities: General recruitment/HR support and administration Ensuring our online recruitment system is kept up to date and correct Responsible for assisting in advertising and attracting new candidates Support the best practice within established processes of recruitment and finding candidates Coordinate job offers, setting up interviews, providing feedback etc About you Essential Microsoft Office (Excel, Word, Outlook) Good attention to detail and accuracy Previous experience dealing with customers via email and telephone Administration experience Accurate and timely delivery of tasks coupled with excellent organisational The ability to work in a fast-paced environment Desirable At least 12 months recruitment and or HR experience Why should you join us? We have been awarded 'Ones to Watch' by Best Companies defined as 'good levels of workplace engagement and showing promising signs for the future'. We have established an Environmental, Social and Governance ("ESG") Board Committee, that will oversee the execution of our ESG strategy. We give back and have multiple initiatives underway supporting local and communities and global charities. All our employees benefit from: Long Term Incentive Plans (LTIPs) Professional Development and career pathways Bonus plans Attractive pension plans Income protection - Permanent Health Insurance (PHI) Values-based recognition awards Health Cash Plan includes discounts with high street brands Cycle to work plan (includes E-bikes) Electric Car Scheme (salary dependent) Employee Assistance Programme (Free family, legal, financial and counselling support 24/7 Access to second medical opinion and unlimited access to a remote GP) Life assurance 4x salary Access to workplace Mental Health First Aiders/wellbeing rooms IQE is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin. Want to learn more? Contact our in-house or visit our website Current Vacancies IQE Corporate (iqep)
Summary £27,500 - £37,400 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well. What you'll do Investigating complaints with suppliers to provide adequate responses to customers according to set SLAsSpotting trends in a timely manner and escalating trending issues Highlighting live cases to buyers according to urgencyResponding to customer complaints received by email or letterBuilding strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plansCollaborate with our central Customer Care team in Scotland and other internal departments across Lidl GBProviding various Ad hoc administrative support on Quality Assurance tasks What you'll need Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communicationExcellent people skills and a highly professional attitude Previous use of CRM (e.g. Salesforce) is beneficial Active team player and collaboration skills are essentialAnalytically minded with a keen eye for detail would be beneficialGood understanding of Microsoft Office Excel and OutlookOrganised and with good time management skillsExcellent organisational skills and the ability to prioritise conflicting deadlines What you'll receive 30-35 days holiday (pro rata)10% in-store discount Ongoing trainingEnhanced family leavePension schemePlus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. includes 10% non-contractual London Weighting allowance Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
May 18, 2024
Full time
Summary £27,500 - £37,400 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well. What you'll do Investigating complaints with suppliers to provide adequate responses to customers according to set SLAsSpotting trends in a timely manner and escalating trending issues Highlighting live cases to buyers according to urgencyResponding to customer complaints received by email or letterBuilding strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plansCollaborate with our central Customer Care team in Scotland and other internal departments across Lidl GBProviding various Ad hoc administrative support on Quality Assurance tasks What you'll need Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communicationExcellent people skills and a highly professional attitude Previous use of CRM (e.g. Salesforce) is beneficial Active team player and collaboration skills are essentialAnalytically minded with a keen eye for detail would be beneficialGood understanding of Microsoft Office Excel and OutlookOrganised and with good time management skillsExcellent organisational skills and the ability to prioritise conflicting deadlines What you'll receive 30-35 days holiday (pro rata)10% in-store discount Ongoing trainingEnhanced family leavePension schemePlus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. includes 10% non-contractual London Weighting allowance Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad-hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate and signed Ensuring the contracts database is up-to-date, accurate, and understandable to all internal departments Work with the internal departments (Sales & Project etc) to ensure relevant information is gathered for new contracts to be on-boarded and renewals to happen smoothly. Alongside the Sales team, ensure customers are billed in line with their contracts (where this doesn't happen automatically within the system). Help with the production of various business reports Be the first port of call for internal contract-related queries, including the monitoring of the group email inbox Skills, Knowledge and Experience: Possess a positive and "can do" attitude, with a natural passion and enthusiasm for their role. Organises and prioritises; capable of effectively managing own workload. A people person, who is good at networking and adept at influencing stakeholders. Ability to work accurately with a high attention to detail and manage multiple projects concurrently. A track record of delivering to challenging deadlines. Good MS Office skills. Preferred - Experience in a similar role and/or within the IT industry Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
May 18, 2024
Full time
About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad-hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate and signed Ensuring the contracts database is up-to-date, accurate, and understandable to all internal departments Work with the internal departments (Sales & Project etc) to ensure relevant information is gathered for new contracts to be on-boarded and renewals to happen smoothly. Alongside the Sales team, ensure customers are billed in line with their contracts (where this doesn't happen automatically within the system). Help with the production of various business reports Be the first port of call for internal contract-related queries, including the monitoring of the group email inbox Skills, Knowledge and Experience: Possess a positive and "can do" attitude, with a natural passion and enthusiasm for their role. Organises and prioritises; capable of effectively managing own workload. A people person, who is good at networking and adept at influencing stakeholders. Ability to work accurately with a high attention to detail and manage multiple projects concurrently. A track record of delivering to challenging deadlines. Good MS Office skills. Preferred - Experience in a similar role and/or within the IT industry Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
Payroll Administrator Stockport 27,000- 29,000 Sellick Partnership are currently recruiting a Payroll Administrator to join a rapidly expanding UK wide organisation on a permanent basis based in Stockport. Our client is a global retailer and following recent growth this new opportuntiy has become available. This exciting new opportunity will report into a forward thinking Payroll Manager. Responsibilities of the Payroll Administrator To work alongside to Payroll Manager to produce an accurate and timely payroll Collate and distribute timesheets for direct employees and subcontractors to ensure smooth processing of the end to end, fortnightly payroll Reconcile weekly timesheets and handle the input of overtime and bonus payments Process any new started and leaver within the organisation Ensure all payments are met with regards to BACS Salary Payments and Pension Contributions Assist with the production and distribution of management reports The Ideal Payroll Administrator It is essential that the successful Payroll Administrator has proven payroll experience. Strong computer skills are required, specifically Microsoft Excel, whilst previous experience using Sage is desired. The ideal candidate will have a solid understanding of payroll statutory requirements and be a confident communicator. If you or anyone you know has the skills required for this Payroll Officer vacancy, please contact Josh Fish at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 18, 2024
Full time
Payroll Administrator Stockport 27,000- 29,000 Sellick Partnership are currently recruiting a Payroll Administrator to join a rapidly expanding UK wide organisation on a permanent basis based in Stockport. Our client is a global retailer and following recent growth this new opportuntiy has become available. This exciting new opportunity will report into a forward thinking Payroll Manager. Responsibilities of the Payroll Administrator To work alongside to Payroll Manager to produce an accurate and timely payroll Collate and distribute timesheets for direct employees and subcontractors to ensure smooth processing of the end to end, fortnightly payroll Reconcile weekly timesheets and handle the input of overtime and bonus payments Process any new started and leaver within the organisation Ensure all payments are met with regards to BACS Salary Payments and Pension Contributions Assist with the production and distribution of management reports The Ideal Payroll Administrator It is essential that the successful Payroll Administrator has proven payroll experience. Strong computer skills are required, specifically Microsoft Excel, whilst previous experience using Sage is desired. The ideal candidate will have a solid understanding of payroll statutory requirements and be a confident communicator. If you or anyone you know has the skills required for this Payroll Officer vacancy, please contact Josh Fish at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Are you passionate about ensuring quality, health, safety, and environmental standards within a manufacturing environment? Do you have a keen eye for detail and a commitment to continuous improvement? If so, we have an exciting opportunity for you to join our client's team as a QSHE Administrator. Reporting to the QSHE Manager, the successful candidate will play a key role in supporting our client's operations to meet internationally recognised ISO standards. Key Responsibilities of a QSHE Administrator include: Assist in implementing company policies and ISO standards across the organisation. Support the maintenance of QSHE management systems and ensure compliance with relevant legislation. Provide guidance and support to departments on QSHE-related matters. Collaborate with teams to identify and implement process improvements while maintaining QSHE standards. Track QSHE objectives and key performance indicators (KPIs), participating in internal and external audits. Monitor QSHE data to identify trends and track improvement effectiveness. Address training needs for employees in quality procedures and protocols. Manage customer/supplier complaints and non-conformance records. Assist in analysing and investigating product quality and health and safety issues. Conduct risk assessments and ensure compliance with waste management procedures. Maintain workplace hygiene and housekeeping standards. Provide induction and refresher training to employees, visitors, and contractors. Record and investigate safety, health, and environmental incidents. Required Skills & Qualifications: Relevant training or certification in QSHE (e.g., NEBOSH, DSEAR, ATEX, or ISO auditing). Understanding of management systems, processes, and procedures. Knowledge of quality assurance/control and health and safety in a manufacturing environment. Strong analytical and problem-solving skills. Excellent communication skills. Highly organised with the ability to manage a demanding workload. Team player with the ability to work independently. Please note that the successful candidate will be required to have their own transportation. If you're interested in this QSHE Administrator role, please click apply now!
May 17, 2024
Full time
Are you passionate about ensuring quality, health, safety, and environmental standards within a manufacturing environment? Do you have a keen eye for detail and a commitment to continuous improvement? If so, we have an exciting opportunity for you to join our client's team as a QSHE Administrator. Reporting to the QSHE Manager, the successful candidate will play a key role in supporting our client's operations to meet internationally recognised ISO standards. Key Responsibilities of a QSHE Administrator include: Assist in implementing company policies and ISO standards across the organisation. Support the maintenance of QSHE management systems and ensure compliance with relevant legislation. Provide guidance and support to departments on QSHE-related matters. Collaborate with teams to identify and implement process improvements while maintaining QSHE standards. Track QSHE objectives and key performance indicators (KPIs), participating in internal and external audits. Monitor QSHE data to identify trends and track improvement effectiveness. Address training needs for employees in quality procedures and protocols. Manage customer/supplier complaints and non-conformance records. Assist in analysing and investigating product quality and health and safety issues. Conduct risk assessments and ensure compliance with waste management procedures. Maintain workplace hygiene and housekeeping standards. Provide induction and refresher training to employees, visitors, and contractors. Record and investigate safety, health, and environmental incidents. Required Skills & Qualifications: Relevant training or certification in QSHE (e.g., NEBOSH, DSEAR, ATEX, or ISO auditing). Understanding of management systems, processes, and procedures. Knowledge of quality assurance/control and health and safety in a manufacturing environment. Strong analytical and problem-solving skills. Excellent communication skills. Highly organised with the ability to manage a demanding workload. Team player with the ability to work independently. Please note that the successful candidate will be required to have their own transportation. If you're interested in this QSHE Administrator role, please click apply now!
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
May 17, 2024
Contractor
Role Title: Digital Lab Systems Engineer (Test Engineer) Duration: 12 months Location: Harwell, UK (Hybrid) Rate: £300 per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role summary The Digital Lab System Engineer will support the delivery of software solutions to enable the operation of laboratory equipment in Quality Control for the QC Labs in Harwell UK. This role will be actively involved in the complete life cycle for laboratory digital solutions. Mainly initial qualification and deployment, but also post-production administration, maintenance activities and system retirement. Here's What You'll Do: Coordinate activities related to the delivery of bench-top laboratory systems for QC Labs in Harwell. Work independently to develop and author System requirements, System Configuration Specification, System Administration SOP, execute test scripts following cGxP. Author, review and approve life cycle documents like Impact assessment, Regulatory applicability and criticality assessments, ERES assessments, etc. Provide administrative support to operate systems and instruments including role management, access management and configuration maintenance. Represent Digital Quality in system validation activities in conjunction with IT Infra, Validation and QA related to implementation of new lab systems and instrument systems and their on-going support. Provide second-tier support to troubleshoot operation and interface of enterprise laboratory systems such as Chromeleon, LIMS, Logilab SDMS, MODA, etc. Provide root cause analysis and triage support to resolve technical issues and deviation investigations related to the operations of lab systems. Participate in the periodic reviews of the systems used in the QC Laboratories, support periodic maintenance activities on the digital systems and assist as digital administrator for the systems. Onsite support will be required. Additional duties may be assigned from time to time. Key Skills/requirements Experience with lab systems, lab instruments or lab automation, implementing and maintaining laboratory systems. Experience authoring and reviewing computer system validation life cycle documents. Experience with CFR21 Part11 and Annex 11 regulations. Good understanding of digital network principles (segmentation, VLANs, Firewall rules). Solid experience with Microsoft Windows environments (client and server). Demonstrated ability to work independently and collaboratively in cross-functional teams. Strong proficiency in English. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Are you looking for an organisation that offers remote working and flexible working hours? Would you like to work as part of a charitable organisation that encourages career development opportunities? Our client is national charity that have been established for over 30 years and work with people to build positive and productive futures. They have experienced significant growth over the last 3 years as they have grown by at least 50% across the business. Due to internal promotions within the team, they are seeking a HR Advisor to join their fast-growing HR team on a full-time basis. This is a fantastic opportunity for individuals seeking flexible working hours and a remote working pattern as you're only required to be in the office 1 day per week. It's essential that you have experience of working in a fast-paced working environment and have experience working and supporting with ER cases as this makes up around 40% of the role. You will be responsible for providing managers and employees with HR advice and guidance on processes, procedures, and best practice. This is a hybrid role working on site 1 days a week and 4 days from home. We are looking to progress very quickly with this role, with interviews available next week, so if you are keen on this opportunity, please apply now . Overview of HR Advisor: The purpose of this role is to provide first-line advice, coaching and guidance to line managers on a range of HR matters and support the HR administration work relating to HR processes. You will report into a HR Business Partner (HRBP) who will be responsible for supporting your professional development. You will provide comprehensive and best practice advice on policy and procedure, performance management and absence management, tailoring advice to fit individual circumstances where appropriate, and work closely with HRBPs and ER Specialist to identify trends and implement ways in which to counteract issues through the provision of consistent and business-focussed advice. In line with the implementation of the overall HR People Strategy and annual objectives, you will work in close partnership with the HRBP, HR Administrator and other key stakeholders to ensure the HR function delivers a quality service to their employees for their complete employee life cycle. Skills and experience required as a HR Advisor: Previous implementation of 'best practice' policies, processes, and procedures. Ability to prioritise competing workloads in a fast-paced environment. Knowledge of HR theory, best practice, and UK employment law, with a thorough understanding of where to find key information and updates. Previous experience of managing ER cases or similar HR role. HR Administration background Experience of working with a HRIS system (Cascade would be desirable) Demonstrable understanding of the practical implementation of HR policy and processes, including Equal Opportunities and GDPR Proactivity - Quick thinking with a high-level use of initiative Adaptability - Can work in fast-paced changing environments. Team player - Works in harmony with colleagues to deliver results. Benefits 25 days holiday + bank holidays (Increases to 30 days with increase in years of service) + 3 additional wellbeing days Flexible working hours Hybrid working - You are only required to go in 1 day a week. Pension contribution of 4% which is matched by the organisation at 4%. Life assurance - x2 annual salary Training and development - CIPD qualifications Cycle to work scheme. Season ticket loan. Don't miss this incredible opportunity to showcase your skills and contribute to their success. Join their team and achieve great things together! 47425RS INDHRR
May 17, 2024
Full time
Are you looking for an organisation that offers remote working and flexible working hours? Would you like to work as part of a charitable organisation that encourages career development opportunities? Our client is national charity that have been established for over 30 years and work with people to build positive and productive futures. They have experienced significant growth over the last 3 years as they have grown by at least 50% across the business. Due to internal promotions within the team, they are seeking a HR Advisor to join their fast-growing HR team on a full-time basis. This is a fantastic opportunity for individuals seeking flexible working hours and a remote working pattern as you're only required to be in the office 1 day per week. It's essential that you have experience of working in a fast-paced working environment and have experience working and supporting with ER cases as this makes up around 40% of the role. You will be responsible for providing managers and employees with HR advice and guidance on processes, procedures, and best practice. This is a hybrid role working on site 1 days a week and 4 days from home. We are looking to progress very quickly with this role, with interviews available next week, so if you are keen on this opportunity, please apply now . Overview of HR Advisor: The purpose of this role is to provide first-line advice, coaching and guidance to line managers on a range of HR matters and support the HR administration work relating to HR processes. You will report into a HR Business Partner (HRBP) who will be responsible for supporting your professional development. You will provide comprehensive and best practice advice on policy and procedure, performance management and absence management, tailoring advice to fit individual circumstances where appropriate, and work closely with HRBPs and ER Specialist to identify trends and implement ways in which to counteract issues through the provision of consistent and business-focussed advice. In line with the implementation of the overall HR People Strategy and annual objectives, you will work in close partnership with the HRBP, HR Administrator and other key stakeholders to ensure the HR function delivers a quality service to their employees for their complete employee life cycle. Skills and experience required as a HR Advisor: Previous implementation of 'best practice' policies, processes, and procedures. Ability to prioritise competing workloads in a fast-paced environment. Knowledge of HR theory, best practice, and UK employment law, with a thorough understanding of where to find key information and updates. Previous experience of managing ER cases or similar HR role. HR Administration background Experience of working with a HRIS system (Cascade would be desirable) Demonstrable understanding of the practical implementation of HR policy and processes, including Equal Opportunities and GDPR Proactivity - Quick thinking with a high-level use of initiative Adaptability - Can work in fast-paced changing environments. Team player - Works in harmony with colleagues to deliver results. Benefits 25 days holiday + bank holidays (Increases to 30 days with increase in years of service) + 3 additional wellbeing days Flexible working hours Hybrid working - You are only required to go in 1 day a week. Pension contribution of 4% which is matched by the organisation at 4%. Life assurance - x2 annual salary Training and development - CIPD qualifications Cycle to work scheme. Season ticket loan. Don't miss this incredible opportunity to showcase your skills and contribute to their success. Join their team and achieve great things together! 47425RS INDHRR
Senior Administrator (FX,MM & Cash Processing) Glasgow (Hybrid Working) £34,000 12 Month FTC My client is looking to add a senior admin to their Securities Services business, part of CIB, provides specialist post-trade and asset servicing solutions to market participants, corporates, and issuers. Located in 35 countries, our extensive custody network ensures clients have the connectivity and local knowledge needed in a rapidly changing world. Role Overview The Trade Management and Treasury Department within Middle Office supports trade settlement and accurate start-of-day positions for our clients. This includes: Trade capture across securities, collateral, FX, and money market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships with clients and stakeholders. Support external counterparty relationships and performance reviews. Continuous Improvement & New Business Generate and implement ideas for system and process improvements Design and implement processes for new business products and regulatory changes Innovate within the governance framework and act as a subject matter expert Risk Management Adhere to the risk and control framework Maintain effective governance structure Ensure accuracy and robust internal controls Support business contingency plans and meet audit/compliance/risk requirements Personal Development Manage personal development through engagement with management Align personal objectives with business goals and pursue development opportunities Budget Management Understand factors influencing unit costs Strategy and Governance Contribute to raising the profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration
May 17, 2024
Senior Administrator (FX,MM & Cash Processing) Glasgow (Hybrid Working) £34,000 12 Month FTC My client is looking to add a senior admin to their Securities Services business, part of CIB, provides specialist post-trade and asset servicing solutions to market participants, corporates, and issuers. Located in 35 countries, our extensive custody network ensures clients have the connectivity and local knowledge needed in a rapidly changing world. Role Overview The Trade Management and Treasury Department within Middle Office supports trade settlement and accurate start-of-day positions for our clients. This includes: Trade capture across securities, collateral, FX, and money market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships with clients and stakeholders. Support external counterparty relationships and performance reviews. Continuous Improvement & New Business Generate and implement ideas for system and process improvements Design and implement processes for new business products and regulatory changes Innovate within the governance framework and act as a subject matter expert Risk Management Adhere to the risk and control framework Maintain effective governance structure Ensure accuracy and robust internal controls Support business contingency plans and meet audit/compliance/risk requirements Personal Development Manage personal development through engagement with management Align personal objectives with business goals and pursue development opportunities Budget Management Understand factors influencing unit costs Strategy and Governance Contribute to raising the profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration
The Head of Strategic Relationsworks within the Sales team and coordinates across the whole organisation to manage relationships with Bromcom customers and to develop partnerships with partners who provide services to schools. The role is effectively being the internal 'voice of the customer', working with school, trust and local authority leaders to derive best value from their Bromcom contract. The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are more likely to renew their contracts and act as reference sites and be more amenable to upsell opportunities. There are four main areas: Forming a strategic relationship with senior leadership in school and trust clients. The focus is upon building a partnership where Bromcom supports the strategic development of the MAT/LA, aligning product roadmap to synchronise with their needs. This is achieved via a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. The post holder will act as a central point to coordinate and prioritise client requirements across Sales (including Conditions of Sale for incoming customers) and work with the Product and Software teams to schedule development. This will also involve line managing the CRM team that work with MATs and Schools at different tiers of service. Product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options where possible (e.g. safeguarding, finance etc.) This includes the creation and maintenance of analytics that show how these clients are accessing the various modules, that is supplemented by information gleaned from calls, meetings, surveys and intelligence from the Customer Success Managers. Ensure overall client satisfaction by engaging with the relevant product development, support and deployment teams. Ensure that clients know when new features are released and when bugs or development requests that they have requested have been actioned. Act as an escalation point when support or deployment issues have not been addressed to the client's satisfaction. Work with third parties who are approved Bromcom partners to understand how their systems interact with Bromcom and then be able to present a solutions focussed approach to client needs. An example might be to work with vendors that have specialisms in Human Resources, Finance, Payroll, Recruitment etc and propose how Bromcom can be part of an integrated solution to meet client needs. The key elements of the role include: Regular relationship management calls with senior staff and leaders in the largest Bromcom clients. A two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning) Securing deliverables from the reference sites e.g. quotes, blogs, case studies, video testimonials and 'leads' and passing these on to marketing and sales as necessary. Product Advocacy: Be a leading voice and advocate for Bromcom to the client and in external forums, ensuring that the product's value proposition is effectively communicated and understood. Client Advocacy: Be the voice of the client when dealing with stakeholders inside Bromcom, think from the customer's perspective and understand users and their pain points. Feedback Collection: Gather feedback from trust senior leaders, school leaders, teachers, central staff, data managers, school administrators, and other stakeholders to prioritise product features and improvements. Stakeholder Communication: Regularly update stakeholders on product updates, successes, and challenges, and gather their insights for continuous improvement. Partnership development: Working with Bromcom's approved partners and the Bromcom partnership support team to create vertically integrated solutions that combine Bromcom with third party specialist platforms. Cross-functional Collaboration: Work closely with development, sales, marketing, and customer support teams to align product strategies and ensure consistent messaging. Roadmap Collaboration: In conjunction with the Head of Products, the product management team and individual product owners, contribute to the development and refinement of the product roadmap. Conduct an ongoing two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning.) Utilisation Analysis: Examine feature usage by key clients to ensure that they are getting full value from the product. Intervene to support the client with training, configuration or other assistance to allow full feature utilisation. Work with support and technical teams if performance issues or other significant impediments are identified Relationship management: de-escalate issues, offer support, listen, reassure the client, navigate within the company to satisfy their needs General responsibilities of the Head of Strategic Relations Building and maintaining relationships with top clients and key personnel within customer sites. Alerting the sales team to opportunities for further sales within key customers. Letting customers know about other products the company offers. Conducting reviews to ensure customers are satisfied with their products and services. Attending meetings with customers to build relationships with existing accounts. Achieving customer relationship targets and KPI's as set by the Chief Commercial Officer. Work closely with Head of Customer On-boarding and Services and Customer Operations teams. Escalating and resolving areas of concern as raised by customers or from CRM Calls Carrying out customer satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within customers. Liaising with internal departments to ensure customer needs are fulfilled effectively. Developing market intelligence, particularly in furthering partnerships with third party vendors and understanding how their services can collaborate effectively with Bromcom to better support our customers. Supporting the Chief Commercial Officer as directed. Background of the Head of Strategic Relations Ideal candidate should have a deep educationalist background with 10+ years in schools and held/holding at least deputy head role or in a MAT with "C" level position who is seeking to move to a role in a high growth EdTech company Strong interpersonal and communication skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Ideally, knowledge of the educational technology marketplace and management information systems. Hardworking with a strong work ethic. Bromcom is an equal opportunities employer
May 17, 2024
Full time
The Head of Strategic Relationsworks within the Sales team and coordinates across the whole organisation to manage relationships with Bromcom customers and to develop partnerships with partners who provide services to schools. The role is effectively being the internal 'voice of the customer', working with school, trust and local authority leaders to derive best value from their Bromcom contract. The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are more likely to renew their contracts and act as reference sites and be more amenable to upsell opportunities. There are four main areas: Forming a strategic relationship with senior leadership in school and trust clients. The focus is upon building a partnership where Bromcom supports the strategic development of the MAT/LA, aligning product roadmap to synchronise with their needs. This is achieved via a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. The post holder will act as a central point to coordinate and prioritise client requirements across Sales (including Conditions of Sale for incoming customers) and work with the Product and Software teams to schedule development. This will also involve line managing the CRM team that work with MATs and Schools at different tiers of service. Product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options where possible (e.g. safeguarding, finance etc.) This includes the creation and maintenance of analytics that show how these clients are accessing the various modules, that is supplemented by information gleaned from calls, meetings, surveys and intelligence from the Customer Success Managers. Ensure overall client satisfaction by engaging with the relevant product development, support and deployment teams. Ensure that clients know when new features are released and when bugs or development requests that they have requested have been actioned. Act as an escalation point when support or deployment issues have not been addressed to the client's satisfaction. Work with third parties who are approved Bromcom partners to understand how their systems interact with Bromcom and then be able to present a solutions focussed approach to client needs. An example might be to work with vendors that have specialisms in Human Resources, Finance, Payroll, Recruitment etc and propose how Bromcom can be part of an integrated solution to meet client needs. The key elements of the role include: Regular relationship management calls with senior staff and leaders in the largest Bromcom clients. A two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning) Securing deliverables from the reference sites e.g. quotes, blogs, case studies, video testimonials and 'leads' and passing these on to marketing and sales as necessary. Product Advocacy: Be a leading voice and advocate for Bromcom to the client and in external forums, ensuring that the product's value proposition is effectively communicated and understood. Client Advocacy: Be the voice of the client when dealing with stakeholders inside Bromcom, think from the customer's perspective and understand users and their pain points. Feedback Collection: Gather feedback from trust senior leaders, school leaders, teachers, central staff, data managers, school administrators, and other stakeholders to prioritise product features and improvements. Stakeholder Communication: Regularly update stakeholders on product updates, successes, and challenges, and gather their insights for continuous improvement. Partnership development: Working with Bromcom's approved partners and the Bromcom partnership support team to create vertically integrated solutions that combine Bromcom with third party specialist platforms. Cross-functional Collaboration: Work closely with development, sales, marketing, and customer support teams to align product strategies and ensure consistent messaging. Roadmap Collaboration: In conjunction with the Head of Products, the product management team and individual product owners, contribute to the development and refinement of the product roadmap. Conduct an ongoing two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning.) Utilisation Analysis: Examine feature usage by key clients to ensure that they are getting full value from the product. Intervene to support the client with training, configuration or other assistance to allow full feature utilisation. Work with support and technical teams if performance issues or other significant impediments are identified Relationship management: de-escalate issues, offer support, listen, reassure the client, navigate within the company to satisfy their needs General responsibilities of the Head of Strategic Relations Building and maintaining relationships with top clients and key personnel within customer sites. Alerting the sales team to opportunities for further sales within key customers. Letting customers know about other products the company offers. Conducting reviews to ensure customers are satisfied with their products and services. Attending meetings with customers to build relationships with existing accounts. Achieving customer relationship targets and KPI's as set by the Chief Commercial Officer. Work closely with Head of Customer On-boarding and Services and Customer Operations teams. Escalating and resolving areas of concern as raised by customers or from CRM Calls Carrying out customer satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within customers. Liaising with internal departments to ensure customer needs are fulfilled effectively. Developing market intelligence, particularly in furthering partnerships with third party vendors and understanding how their services can collaborate effectively with Bromcom to better support our customers. Supporting the Chief Commercial Officer as directed. Background of the Head of Strategic Relations Ideal candidate should have a deep educationalist background with 10+ years in schools and held/holding at least deputy head role or in a MAT with "C" level position who is seeking to move to a role in a high growth EdTech company Strong interpersonal and communication skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Ideally, knowledge of the educational technology marketplace and management information systems. Hardworking with a strong work ethic. Bromcom is an equal opportunities employer
Technical Coordinator Wincanton area Upto £ 38,000 DOE My Client is a fast growing Food packaging manufacturer who is now seeking a Technical coordinator to join their team. Reporting into the Senior Management team, you will be an integral part of a medium-size, quickly growing company, taking the lead in all technical matters, and liaising across all departments to ensure excellent food safety standards are maintained, promoted, and further developed. You will ideally be seeking a role that will allow you to grow and develop as the company does Technical Coordinator Key responsibilities: Ensure compliance with all site requirements including BRCGS Global standards, customer audits and BRCGS accreditation audit requirements Manage the company's complaint system e.g., responding, recording, and trending Develop and maintain the QMS as team lead Managing company product specifications, including customers online portals Liaise with colleagues, Heads of Departments and Directors To ensure that the standards of food safety, legality and quality defined within the Quality Management System are understood and implemented across site Quality control of traded good items Assistant Technical Manager Key Skills: - Ideally trained to a degree level in a food science discipline - Must understand BRCGS Food Safety Issue 9 - You will ideally be able to demonstrate working knowledge of raw material & packaging specifications, factory technical management, retail customer requirements, hosting food safety audits, BRCGS, QMS and HACCP If the role is of interest, then please send your CV today. This role would suit candidates who have previously worked in roles such as Technical Administrator, Technical Officer, QMS manager, Quality Systems Manager, Supplier Assurance Manager, QA Supervisor, QA Manager
May 17, 2024
Full time
Technical Coordinator Wincanton area Upto £ 38,000 DOE My Client is a fast growing Food packaging manufacturer who is now seeking a Technical coordinator to join their team. Reporting into the Senior Management team, you will be an integral part of a medium-size, quickly growing company, taking the lead in all technical matters, and liaising across all departments to ensure excellent food safety standards are maintained, promoted, and further developed. You will ideally be seeking a role that will allow you to grow and develop as the company does Technical Coordinator Key responsibilities: Ensure compliance with all site requirements including BRCGS Global standards, customer audits and BRCGS accreditation audit requirements Manage the company's complaint system e.g., responding, recording, and trending Develop and maintain the QMS as team lead Managing company product specifications, including customers online portals Liaise with colleagues, Heads of Departments and Directors To ensure that the standards of food safety, legality and quality defined within the Quality Management System are understood and implemented across site Quality control of traded good items Assistant Technical Manager Key Skills: - Ideally trained to a degree level in a food science discipline - Must understand BRCGS Food Safety Issue 9 - You will ideally be able to demonstrate working knowledge of raw material & packaging specifications, factory technical management, retail customer requirements, hosting food safety audits, BRCGS, QMS and HACCP If the role is of interest, then please send your CV today. This role would suit candidates who have previously worked in roles such as Technical Administrator, Technical Officer, QMS manager, Quality Systems Manager, Supplier Assurance Manager, QA Supervisor, QA Manager
Major Recruitment is looking for an experienced Warehouse Administartor to work for our Client s warehouse based in Avonmouth, Bristol. An innovative and global British skincare brand with over 30 years of expertise and available in over 45 countries. Location: Avonmouth, Bristol , BS11 0DD Working hours: Normal working hours is Monday to Friday , 10am to 6pm Pay rate : 12.00 per hour Report to: Outbound Manager Work in conjunction with: Export team, Customer Care, all areas of the warehouse also transport companies. Required for the role : previous experience in similar role Main purpose of the Job: To efficiently and cost effectively Dispatch all orders picked and packed by the warehouse. To load carriers' vehicles and dispatch administration, updating customers delivery portals and dealing with emails. Key Responsibilities: Be willing to undertake some manual handling, bending and reaching as part of your normal duties Manually loading courier vehicles To ensure that all orders are using scanning systems as required. Using computerised systems to book courier collections. To ensure that all orders are packed as carefully and efficiently as possible as per training and methods instructed by management and ensuring all shipper cartons are labelled correctly. To ensure all consignments are shipped using the appropriate carrier as per management guidelines. To ensure that our Customer's requirements are met and exceeded within deadlines through coordinating and prioritizing activity across shifts To identify problems which may occur and take appropriate action to resolve the situation, updating managers or other departments as necessary To ensure that finished products are stored carefully and in the correct location at all times. To ensure all orders are dispatched on time as per management instructions. To ensure all instructions given by management are followed at all times. INDLR
May 17, 2024
Full time
Major Recruitment is looking for an experienced Warehouse Administartor to work for our Client s warehouse based in Avonmouth, Bristol. An innovative and global British skincare brand with over 30 years of expertise and available in over 45 countries. Location: Avonmouth, Bristol , BS11 0DD Working hours: Normal working hours is Monday to Friday , 10am to 6pm Pay rate : 12.00 per hour Report to: Outbound Manager Work in conjunction with: Export team, Customer Care, all areas of the warehouse also transport companies. Required for the role : previous experience in similar role Main purpose of the Job: To efficiently and cost effectively Dispatch all orders picked and packed by the warehouse. To load carriers' vehicles and dispatch administration, updating customers delivery portals and dealing with emails. Key Responsibilities: Be willing to undertake some manual handling, bending and reaching as part of your normal duties Manually loading courier vehicles To ensure that all orders are using scanning systems as required. Using computerised systems to book courier collections. To ensure that all orders are packed as carefully and efficiently as possible as per training and methods instructed by management and ensuring all shipper cartons are labelled correctly. To ensure all consignments are shipped using the appropriate carrier as per management guidelines. To ensure that our Customer's requirements are met and exceeded within deadlines through coordinating and prioritizing activity across shifts To identify problems which may occur and take appropriate action to resolve the situation, updating managers or other departments as necessary To ensure that finished products are stored carefully and in the correct location at all times. To ensure all orders are dispatched on time as per management instructions. To ensure all instructions given by management are followed at all times. INDLR
Job Title: Complaints Manager Location: Reigate Salary: 35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints. The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for. Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already. Duties & Responsibilities To manage a team of 2 Complaints Administrators - their abilities, productivity, and career progression Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients. Managing these from when they come into the business to closure Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement. To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation To keep a log of lessons learnt and follow up actions To address non-compliance issues and working with departments to take remedial actions. To carry out site visits for Operational or Customer Service needs To stay informed of changes in legislation, regulation, and policies All works to be carried out compliant with Data Protection rules and regulations. Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed. Capturing of all information required to compile information spreadsheets and data reports. To complete Projects as set out by the Director(s). This may involve any aspect of the Business. To carry out any duties reasonably expected within your role and skill set. Key Skills for the Role To operate as an effective member of the team and lead from the front. Strong communication skills including in person, on the phone and via email. Experience of Complaints Handing, Customer Service Improvement are a must Experience of FCA regulations To be flexible in your approach to all aspects of work. Strong IT skills with key systems used in the business being; Microsoft Office and Microsoft 365. Experience of managing within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Basic Salary - Pension - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 17, 2024
Full time
Job Title: Complaints Manager Location: Reigate Salary: 35,000 per annum Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints. The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for. Whilst this role will be dealing with a good amount of incoming work, a key goal is to turn the Customer Services function into a proactive one - identifying key trends and gaps in our offering that will, by resolving, improve the world class service delivered already. Duties & Responsibilities To manage a team of 2 Complaints Administrators - their abilities, productivity, and career progression Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients. Managing these from when they come into the business to closure Seeking to improve our service delivery - by identifying weak areas in our business and assisting in their improvement. To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisation To keep a log of lessons learnt and follow up actions To address non-compliance issues and working with departments to take remedial actions. To carry out site visits for Operational or Customer Service needs To stay informed of changes in legislation, regulation, and policies All works to be carried out compliant with Data Protection rules and regulations. Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed. Capturing of all information required to compile information spreadsheets and data reports. To complete Projects as set out by the Director(s). This may involve any aspect of the Business. To carry out any duties reasonably expected within your role and skill set. Key Skills for the Role To operate as an effective member of the team and lead from the front. Strong communication skills including in person, on the phone and via email. Experience of Complaints Handing, Customer Service Improvement are a must Experience of FCA regulations To be flexible in your approach to all aspects of work. Strong IT skills with key systems used in the business being; Microsoft Office and Microsoft 365. Experience of managing within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Basic Salary - Pension - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Executive Office Admin Location - Rotherham Salary - £25,600 per annum Full time Permanent Do you have previous experience as a Personal Assistant or similar, as well as having been involved in coordinating events? Have experience with diary management for managers and/or senior leaders? We have a great opportunity in Rotherham for an Executive Office Administrator to help support a local college. Our client is committed to providing high-quality education and training and to providing the best possible experience for all their students and stakeholders. With considerable investment in new facilities and their goal to become an outstanding provider of education and training, this is a great time to join the organisation. If you are looking to work in a friendly, progressive organisation that makes a positive difference, and be supported and developed to enhance your skills and build a successive career, then working for our client will be a great opportunity for you where you will help our client achieve their exciting plans for the future. Responsibilities Organise and manage diaries for the Senior Leadership Team daily. Oversee and arrange meetings and liaise with internal staff and managers to ensure efficient and effective scheduling of time. Consult with external stakeholders to arrange events. Be responsible for several management meetings which will involve arranging, taking and transcribing the meeting notes. Manage and arrange bookings, travel and accommodation for members of the Senior Leadership Team. Proactively contribute to cross-college events. Adhere to all UK DPA/GDPR laws when carrying out daily duties. Oversee and prepare presentations for the Senior Leadership team to deliver. You will work closely with the curriculum Admin team to provide administration support in line with Curriculum delivery. Assist with any documentation required for governance meetings and events. Skills and Experience Must have experience in a similar role. Ability to demonstrate flexibility and teamwork. Be comfortable using MS Office products day to day. Be willing to undertake new training/learn additional skills for the role. Hold a Level 3 Business Administration qualification or equivalent. (Desirable) Effective Communicator. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn
May 17, 2024
Full time
Executive Office Admin Location - Rotherham Salary - £25,600 per annum Full time Permanent Do you have previous experience as a Personal Assistant or similar, as well as having been involved in coordinating events? Have experience with diary management for managers and/or senior leaders? We have a great opportunity in Rotherham for an Executive Office Administrator to help support a local college. Our client is committed to providing high-quality education and training and to providing the best possible experience for all their students and stakeholders. With considerable investment in new facilities and their goal to become an outstanding provider of education and training, this is a great time to join the organisation. If you are looking to work in a friendly, progressive organisation that makes a positive difference, and be supported and developed to enhance your skills and build a successive career, then working for our client will be a great opportunity for you where you will help our client achieve their exciting plans for the future. Responsibilities Organise and manage diaries for the Senior Leadership Team daily. Oversee and arrange meetings and liaise with internal staff and managers to ensure efficient and effective scheduling of time. Consult with external stakeholders to arrange events. Be responsible for several management meetings which will involve arranging, taking and transcribing the meeting notes. Manage and arrange bookings, travel and accommodation for members of the Senior Leadership Team. Proactively contribute to cross-college events. Adhere to all UK DPA/GDPR laws when carrying out daily duties. Oversee and prepare presentations for the Senior Leadership team to deliver. You will work closely with the curriculum Admin team to provide administration support in line with Curriculum delivery. Assist with any documentation required for governance meetings and events. Skills and Experience Must have experience in a similar role. Ability to demonstrate flexibility and teamwork. Be comfortable using MS Office products day to day. Be willing to undertake new training/learn additional skills for the role. Hold a Level 3 Business Administration qualification or equivalent. (Desirable) Effective Communicator. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn
Repairs Admin Location: Buckinghamshire Hourly Pay Rate: £22 per hour PAYE Duration: Interim, 6 month contract Greenacre are pleased to be supporting a social housing organisation, based in Buckinghamshire, with their recruitment of a Repairs Administrator. The ideal candidate will be able to support both the repairs team and contractors with both the repairs and empty houses services. You will also be able to work closely with tenants and the housing association staff to make sure a broad range of contract admin functions are carried out within the target times. What will you do in the role? Assess contractor s submitted invoices and challenge if necessary. Help the technical team s to co-ordinate multiple void and responsive works in a prompt manner. Assist in giving an accurate analysis to the DMC case management system and produce accurate reports from the internal systems in relation to both empty homes and responsive repair works. Monitor customer complaints and establishing trends that can then lead to the implementation of procedures to assist with this. Who would excel in this role? A candidate that is skilled at building strong and productive working relationships with both staff and tenants alike. Someone with exceptional communication skills, both verbally and written. A candidate who is confident and possess a high level of personal drive to succeed. Team player with an improvement attitude and a can do approach to their work. To discuss this role in more depth, please call Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
May 17, 2024
Seasonal
Repairs Admin Location: Buckinghamshire Hourly Pay Rate: £22 per hour PAYE Duration: Interim, 6 month contract Greenacre are pleased to be supporting a social housing organisation, based in Buckinghamshire, with their recruitment of a Repairs Administrator. The ideal candidate will be able to support both the repairs team and contractors with both the repairs and empty houses services. You will also be able to work closely with tenants and the housing association staff to make sure a broad range of contract admin functions are carried out within the target times. What will you do in the role? Assess contractor s submitted invoices and challenge if necessary. Help the technical team s to co-ordinate multiple void and responsive works in a prompt manner. Assist in giving an accurate analysis to the DMC case management system and produce accurate reports from the internal systems in relation to both empty homes and responsive repair works. Monitor customer complaints and establishing trends that can then lead to the implementation of procedures to assist with this. Who would excel in this role? A candidate that is skilled at building strong and productive working relationships with both staff and tenants alike. Someone with exceptional communication skills, both verbally and written. A candidate who is confident and possess a high level of personal drive to succeed. Team player with an improvement attitude and a can do approach to their work. To discuss this role in more depth, please call Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
A fantastic opportunity for an Experienced Block Manager has just come available. The successful candidate will be covering sites across London and the North West - Greater London Responsibilities include but not limited to: Prioritise and effectively manage workload. Have full understanding of leases for each building within your portfolio. Ensure all provisions in the leases are complied with, including for example Health and Safety and insurance provisions. Report to Clients important issues in a timely fashion and maintain good rapport with Clients. Undertake site visits six weekly or the timescale stated in the management agreement. Production of accurate service charge budget within agreed timescales Monitor expenditure and the production of reports and only issue work orders where funds are available Understand The quarterly reports issued to Clients and leaseholders in order to answer any queries Report to Senior Property Manager or in their absence the CEO Actions arising from Service Contractor reports to be implemented in a timely fashion if funds allow and if not seek client Instructions. Ensure you or your Assistant load the reports on to tracker immediately, the responsibility for this lies with the Property Manager. Understand the financial importance of each management instructions to the company within your portfolio. Inspect at completion items of major expenditure, prior to invoice approval or seek approval from the building surveyor for payment. Oversee Day to day maintenance using approved contractors only Ensure section 20 notices are issued Keep filing of emails up to date in the correct H file only. Proactively deal with any emergency repairs and report to lessees individually or collectively. Where appropriate liaise with the insurance Claim Administrator Manage and support any site staff Attend Client meetings and AGM including out of hours Prepare management reports in good time for said meetings and take minutes where required Assist in preparation of Resident Handbooks, circulars and Newsletters. The Successful Applicant will need to possess the following skills: Must Have experience within Block management minimum of 3 years. Must be a highly organised individual Accountancy or previous property experience is an advantage Good customer relationship skills IRPM / AIRPM accreditation as must be a qualified Block Manager Should be confident, well-presented and have excellent communication skills both written and verbal. This is an extremely busy role and needs someone who is highly motivated, passionate about property and capable when working under pressure with the ability to multi-task without compromising on the quality of work or level of service. Work with minimum supervision and not be afraid to take initiative, but know the limits of your authority. Attend evening Meetings usually 2 3 per month The hours will be: Monday to Friday 9am 5.30pm Salary range will be: between £40,000pa to £45,000pa use of pool car If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Steve or Kelly Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thanks for considering Bastow Irwin Recruitment Ltd
May 17, 2024
Full time
A fantastic opportunity for an Experienced Block Manager has just come available. The successful candidate will be covering sites across London and the North West - Greater London Responsibilities include but not limited to: Prioritise and effectively manage workload. Have full understanding of leases for each building within your portfolio. Ensure all provisions in the leases are complied with, including for example Health and Safety and insurance provisions. Report to Clients important issues in a timely fashion and maintain good rapport with Clients. Undertake site visits six weekly or the timescale stated in the management agreement. Production of accurate service charge budget within agreed timescales Monitor expenditure and the production of reports and only issue work orders where funds are available Understand The quarterly reports issued to Clients and leaseholders in order to answer any queries Report to Senior Property Manager or in their absence the CEO Actions arising from Service Contractor reports to be implemented in a timely fashion if funds allow and if not seek client Instructions. Ensure you or your Assistant load the reports on to tracker immediately, the responsibility for this lies with the Property Manager. Understand the financial importance of each management instructions to the company within your portfolio. Inspect at completion items of major expenditure, prior to invoice approval or seek approval from the building surveyor for payment. Oversee Day to day maintenance using approved contractors only Ensure section 20 notices are issued Keep filing of emails up to date in the correct H file only. Proactively deal with any emergency repairs and report to lessees individually or collectively. Where appropriate liaise with the insurance Claim Administrator Manage and support any site staff Attend Client meetings and AGM including out of hours Prepare management reports in good time for said meetings and take minutes where required Assist in preparation of Resident Handbooks, circulars and Newsletters. The Successful Applicant will need to possess the following skills: Must Have experience within Block management minimum of 3 years. Must be a highly organised individual Accountancy or previous property experience is an advantage Good customer relationship skills IRPM / AIRPM accreditation as must be a qualified Block Manager Should be confident, well-presented and have excellent communication skills both written and verbal. This is an extremely busy role and needs someone who is highly motivated, passionate about property and capable when working under pressure with the ability to multi-task without compromising on the quality of work or level of service. Work with minimum supervision and not be afraid to take initiative, but know the limits of your authority. Attend evening Meetings usually 2 3 per month The hours will be: Monday to Friday 9am 5.30pm Salary range will be: between £40,000pa to £45,000pa use of pool car If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Steve or Kelly Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thanks for considering Bastow Irwin Recruitment Ltd
Block Manager IRPM Colchester CO1 A fantastic opportunity for an Experienced Block Manager has just come available. The successful candidate will be based in Colchester covering sites across Essex and Suffolk. Responsibilities include but not limited to: Respond within 24 hours to emails and phone calls and maintain a good flow of communication Prioritise and effectively manage workload. Have full understanding of leases for each building within your portfolio. Ensure all provisions in the leases are complied with, including for example Health and Safety and insurance provisions. Report to Clients important issues in a timely fashion and maintain good rapport with Clients. Undertake site visits six weekly or the timescale stated in the management agreement. Complete inspection report identifying actions required and upload on to tracker within 24 hours Production of accurate service charge budget within agreed timescales Monitor expenditure and the production of reports and only issue work orders where funds are available Understand The quarterly reports issued to Clients and leaseholders in order to answer any queries Ensure issues on the tracker are kept up to date, acknowledge within 2 hours and actioned within 4 hours and closed off immediately when completed. Team assistant can assist. Understand the financial importance of each management instructions to the company within your portfolio. Inspect at completion items of major expenditure, prior to invoice approval or seek approval from the building surveyor for payment. Oversee Day to day maintenance using approved contractors only Ensure section 20 notices are issued Keep filing of emails up to date in the correct H file only. Proactively deal with any emergency repairs and report to lessees individually or collectively. Where appropriate liaise with the insurance Claim Administrator Manage and support any site staff Attend Client meetings and AGM including out of hours Prepare management reports in good time for said meetings and take minutes where required Assist in preparation of Resident Handbooks, circulars and Newsletters. The Successful Applicant will need to possess the following skills: Must Have experience in a similar role within the property industry. Must be a highly organised individual Accountancy or previous property experience is an advantage Good customer relationship skills AIRPM qualification is an advantage but is not essential Should be confident, well-presented and have excellent communication skills both written and verbal. This is an extremely busy role and needs someone who is highly motivated, passionate about property and capable when working under pressure with the ability to multi-task without compromising on the quality of work or level of service. Work with minimum supervision and not be afraid to take initiative, but know the limits of your authority. Attend evening Meetings usually 2 3 per month The hours will be: Monday to Friday 9am 5.30pm Salary range will be: between £32,000pa to £38,000pa use of pool car If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Steve or Kelly Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thanks for considering Bastow Irwin Recruitment Ltd.
May 17, 2024
Full time
Block Manager IRPM Colchester CO1 A fantastic opportunity for an Experienced Block Manager has just come available. The successful candidate will be based in Colchester covering sites across Essex and Suffolk. Responsibilities include but not limited to: Respond within 24 hours to emails and phone calls and maintain a good flow of communication Prioritise and effectively manage workload. Have full understanding of leases for each building within your portfolio. Ensure all provisions in the leases are complied with, including for example Health and Safety and insurance provisions. Report to Clients important issues in a timely fashion and maintain good rapport with Clients. Undertake site visits six weekly or the timescale stated in the management agreement. Complete inspection report identifying actions required and upload on to tracker within 24 hours Production of accurate service charge budget within agreed timescales Monitor expenditure and the production of reports and only issue work orders where funds are available Understand The quarterly reports issued to Clients and leaseholders in order to answer any queries Ensure issues on the tracker are kept up to date, acknowledge within 2 hours and actioned within 4 hours and closed off immediately when completed. Team assistant can assist. Understand the financial importance of each management instructions to the company within your portfolio. Inspect at completion items of major expenditure, prior to invoice approval or seek approval from the building surveyor for payment. Oversee Day to day maintenance using approved contractors only Ensure section 20 notices are issued Keep filing of emails up to date in the correct H file only. Proactively deal with any emergency repairs and report to lessees individually or collectively. Where appropriate liaise with the insurance Claim Administrator Manage and support any site staff Attend Client meetings and AGM including out of hours Prepare management reports in good time for said meetings and take minutes where required Assist in preparation of Resident Handbooks, circulars and Newsletters. The Successful Applicant will need to possess the following skills: Must Have experience in a similar role within the property industry. Must be a highly organised individual Accountancy or previous property experience is an advantage Good customer relationship skills AIRPM qualification is an advantage but is not essential Should be confident, well-presented and have excellent communication skills both written and verbal. This is an extremely busy role and needs someone who is highly motivated, passionate about property and capable when working under pressure with the ability to multi-task without compromising on the quality of work or level of service. Work with minimum supervision and not be afraid to take initiative, but know the limits of your authority. Attend evening Meetings usually 2 3 per month The hours will be: Monday to Friday 9am 5.30pm Salary range will be: between £32,000pa to £38,000pa use of pool car If this role is of interest to you and you have the necessary role requirements, please submit your most up to date CV and contact details to Steve or Kelly Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thanks for considering Bastow Irwin Recruitment Ltd.
Buyers Administrator Buyer's Administrator Full Time - Hybrid Working - Croxley Park (Watford) The first step of a shining career in buying is just a few clicks away! As a Buyer's Administrator at Signet Jewelers, you will find no two days are the same! You'll be supporting your team by setting up and monitoring the critical path for each product item in the range. You'll also gather information about the market, looking at competitors and customers to feed into the buying decisions. You'll learn about the buying process and how to build a balanced and commercial range. Our internal academy will support your career progression throughout your buying career with us here at Signet Jewelers.A genuine interest in buying is needed along with sound commercial awareness, initiative and self-motivation along with enthusiasm for our products and a love of jewellery! Responsibilities of the role will include: Ensure all administration for the team is completed in a timely and efficient manner. Building and maintaining professional working relationships with suppliers. Responsible for all sample management Co-ordinate quality control procedure for all new products. Co-ordinate and assist with all launch information for internal purposes and distribution to stores. Define and set up new lines and raise initial line orders for any launch. Participate in competitor activity monitoring at weekly, annual and seasonal levels. Deal with store requests and queries in an effective and timely manner. About You: Strong organisational skills, with proven ability to prioritise and meet deadlines Good numerical and analytical skills Strong eye for detail Ability to communicate effectively with individuals at all levels Good team player Flexible approach to work Able to demonstrate a basic awareness of retailing, particularly buying We offer a fantastic job and more We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years' service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme - An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure. Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
May 16, 2024
Full time
Buyers Administrator Buyer's Administrator Full Time - Hybrid Working - Croxley Park (Watford) The first step of a shining career in buying is just a few clicks away! As a Buyer's Administrator at Signet Jewelers, you will find no two days are the same! You'll be supporting your team by setting up and monitoring the critical path for each product item in the range. You'll also gather information about the market, looking at competitors and customers to feed into the buying decisions. You'll learn about the buying process and how to build a balanced and commercial range. Our internal academy will support your career progression throughout your buying career with us here at Signet Jewelers.A genuine interest in buying is needed along with sound commercial awareness, initiative and self-motivation along with enthusiasm for our products and a love of jewellery! Responsibilities of the role will include: Ensure all administration for the team is completed in a timely and efficient manner. Building and maintaining professional working relationships with suppliers. Responsible for all sample management Co-ordinate quality control procedure for all new products. Co-ordinate and assist with all launch information for internal purposes and distribution to stores. Define and set up new lines and raise initial line orders for any launch. Participate in competitor activity monitoring at weekly, annual and seasonal levels. Deal with store requests and queries in an effective and timely manner. About You: Strong organisational skills, with proven ability to prioritise and meet deadlines Good numerical and analytical skills Strong eye for detail Ability to communicate effectively with individuals at all levels Good team player Flexible approach to work Able to demonstrate a basic awareness of retailing, particularly buying We offer a fantastic job and more We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years' service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme - An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure. Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
May 16, 2024
Full time
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816